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The TCG Store Manager is responsible for the commercial, operational, and community performance of the AOC retail store. The role drives sales and profitability, leads the store team, manages high-value TCG inventory, and ensures an excellent experience for players, collectors, and customers.<br>The role requires strong knowledge of trading card games and collectibles, including sealed products, individual cards, product releases, grading, authenticity, market trends, tournaments, and organized play.<br>Key Responsibilities Sales and Commercial Performance Achieve the store’s daily, monthly, and annual sales and profitability targets. Monitor sales, customer traffic, conversion rates, average transaction value, product performance, and margins. Increase sales through product recommendations, bundles, memberships, pre-orders, promotions, and cross-selling. Identify opportunities based on TCG release schedules, player demand, collector trends, and market values. Prepare regular sales, inventory, event, and operational reports for management.<br>TCG Product Management Maintain strong knowledge of Pokémon, One Piece, Magic: The Gathering, sports cards, and other relevant TCG and collectible products. Monitor new releases, allocations, pre-orders, market demand, and product availability. Ensure sealed products, individual cards, graded cards, and high-value collectibles are correctly priced, displayed, stored, and handled. Guide the team and customers on product features, game formats, rarity, grading, condition, and authenticity. Monitor local and international TCG trends to identify commercial opportunities. Ensure buying, selling, trading, and product evaluation processes follow approved company procedures.<br>Store Operations Manage daily store opening, closing, staffing, cash handling, and operational procedures. Ensure the store is clean, organized, secure, and ready for customers and events. Prepare staff schedules that provide sufficient coverage during peak periods, weekends, releases, and tournaments. Ensure compliance with company policies, mall requirements, health and safety standards, and local regulations. Coordinate maintenance, security, facilities, and other operational requirements.<br>Team Leadership Lead, coach, schedule, and motivate Sales Associates and other store employees. Conduct daily briefings covering sales targets, product releases, promotions, events, and operational priorities. Support recruitment, onboarding, product training, probation reviews, and performance evaluations. Monitor attendance, conduct, grooming, productivity, product knowledge, and customer service. Address performance and behavioral issues promptly, with support from HR and management.<br>Community and Organized Play Work closely with the Community and Organized Play team to grow AOC’s player and collector community. Support the delivery of tournaments, leagues, trade nights, prereleases, learn-to-play sessions, and product launches. Build relationships with players, collectors, judges, content creators, and community partners. Ensure tournaments and community activities are safe, inclusive, professionally managed, and commercially beneficial. Use community feedback and participation data to improve store activities and customer engagement.<br>Customer Experience Create a welcoming and knowledgeable environment for new players, experienced players, families, and collectors. Ensure customers receive accurate advice and fair, professional service. Resolve customer complaints, product concerns, and operational issues promptly. Build relationships with regular customers and encourage repeat visits, memberships, and community participation. Ensure responsible and transparent handling of high-value products and transactions.<br>Inventory and Loss Prevention Maintain accurate inventory records for sealed products, individual cards, graded cards, accessories, and other merchandise. Coordinate stock counts and investigate discrepancies with the Storekeeper, Finance, and management. Monitor high-value, fast-moving, low-stock, slow-moving, and allocated products. Ensure high-value cards and collectibles are securely stored, displayed, transferred, and documented. Prevent theft, product substitution, unauthorized discounts, loyalty-point misuse, stock loss, and cash discrepancies. Ensure damaged, returned, counterfeit, or questionable products are properly isolated and reported.<br>Key Performance Indicators Achievement of store sales and profitability targets Sales conversion rate and average transaction value Inventory accuracy and stock-loss percentage Performance of TCG releases, pre-orders, and promotional campaigns Tournament and organized-play participation Customer satisfaction and complaint resolution Repeat customer and membership growth Employee productivity, attendance, and retention Cash, discount, refund, and loyalty transaction accuracy Store audit and operational compliance results<br>Qualifications and Experience Bachelor’s degree or diploma in Business, Retail Management, Operations, or a related field. Minimum five years of retail experience, including at least three years in a store management or supervisory role. Minimum two years of experience or strong practical knowledge within the TCG, collectibles, gaming, hobby, or specialty retail sector. Proven experience managing sales targets, employees, inventory, cash controls, and customer service. Knowledge of major TCG brands, product releases, organized play, grading, card condition, and collectible market trends. Experience managing tournaments, product launches, or player communities is preferred. Strong leadership, commercial judgment, organization, and problem-solving skills. Availability to work during weekends, holidays, tournaments, and major product releases. Strong English communication skills; Arabic is an advantage.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>The Branch Manager oversees and manages the assigned branch resources and staff, developing and attaining sales goals, delivering customer service, and growing the location's revenues.</p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p>Develop and implement sales plans</p><br> <p>Conduct regular sales and operations meetings</p><br> <p>Brief employees on current sales goals, promotions, and other relevant information</p><br> <p>Organize marketing activities and events for the branch</p><br> <p>Increase brand awareness for the Company within the community</p><br> <p>Interact with customers on a regular basis to ensure satisfaction and gain useful feedback</p><br> <p>Resolve customer problems as needed</p><br> <p>Comply with all applicable laws and regulations</p><br> <p>Assess market conditions and identifying opportunities</p><br> <p>Draft forecasts and business plans</p><br> <p>Manage budgets, allocate branch funds, and define financial objectives</p><br> <p>Coordinate with other branches to share knowledge, plan promotional activities, or achieve goals</p><br> <p>Adhere to high ethical and professional standards</p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>Comprehensive understanding of all aspects of venue operations, including staffing, scheduling, and budget management.</p><br> <p>Strong leadership and managerial skills to effectively lead and motivate staff, delegate tasks, and maintain a positive work environment.</p><br> <p>Excellent interpersonal skills to interact with patrons, address concerns, and ensure exceptional guest experiences.</p><br> <p>Proficiency in budgeting, financial planning, and revenue management to optimize profitability and financial performance.</p><br> <p>Skill in coordinating events, performances, and activities to attract guests and enhance the venue's entertainment offerings.</p><br> <p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br><br><br><u><b>Job Experience</b></u> <br><p>Minimum 8 year(s) working experience, 5 year(s) relevant working experience, 2 year (s) GCC is a plus</p><br><br><br><u><b>Competencies</b></u> <br>Resilience<br>Quality<br>Leadership<br>Entertainment Management L3<br>Quality and Safety L3<br>Budgeting L3<br>Agility<br>Task and Project Planning L3<br>AI Fluency<br>Guest Relations L3<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree<br><br><br><br> </div>

Job Summary<br><br>To ensure upkeep of operational soundness of a branch in conjunction with the strategic objectives of obtaining satisfactory audit ratings by complying to Bank SOPs & QCB regulations.<br><br>Provide the necessary Operational support to the team to ensure a high level of service delivery efficiency resulting in to enhanced Client experience.<br><br>Key Accountabilities<br><br>Branch Management<br><br> Ensure efficiency in branch operations that supports the Client experience objective<br><br> Ensure continued compliance with operating procedures, policies, process flows and service level agreements by carrying out random spot checks. Coordinate with branches, departments, and risk management with regard to referrals<br><br> Ensure the control function checklists are completed daily by jobholder and his/her subordinates Ensure completion of all financial and non-financial transactions/amendments passed during the day and approve/reject documents forwarded via documented scanner<br><br> Responsible for premises issues and control branch registers (Key, physical, dispute & dispatch registers)<br><br> Custodian of vault cash, managers cheques & rechecking of teller activities<br><br> Responsible for branch opening and closing and security alarms and ensuring that the branch literature displays and branding in the branch meet bank criteria<br><br> Receive customer complaints and liaise with appropriate departments and ensure resolution<br><br> Monitor incidents of Money Laundering while opening the new accounts and daily transactions Provide proper handling of branch communication with other departments to ensure smooth workflow and within TAT<br><br> Ensure the teams’ compliance to regulatory requirements by providing the necessary training and refresher sessions for branch staff<br><br> Assist and replace BM during leave & absence.<br><br>Supervision of Subordinates<br><br> Organize and supervise the activities and work of subordinates to ensure that all work within a specific area of the activity is carried out in an efficient manner which is consistent with operating procedures and policy.<br><br> Provide on-the-job training and constructive feedback to subordinates to support their overall development.<br><br>Other Accountabilities<br><br>Branch Value Proposition<br><br> Check, monitor branch literature displays/branding instrument, and request installation of new materials (if necessary), in order to ensure compliance against set CBQ branch guidelines.<br><br>Branch Management<br><br> Recommend manpower staffing for branch team under this position’s area of responsibility based on set CBQ branch target and mission statement, in order to ensure that branch manpower needs are sufficiently addressed.<br><br> Manage and supervise all operational activities occurring within branch premise (such as but not limited to opening and closing of branch premise, security alarm, and branch registers control), in order to ensure integrity of CBQ branch premise.<br><br> Manage and supervise all financial and non-financial transactions/ amendments passed during the day (including but not limited to fax instruction checking, custodian of vault cash and approving/rejecting documents forwarded via document scanner), in order to ensure compliance to CBQ branch operation standard and guideline.<br><br>Branch Performance Management<br><br> Motivate employees and ensure their performance is evaluated according to policies and procedures, in order to drive performance culture within CBQ branch team.<br><br>Branch Customer Service<br><br> Receive, allocate and inspect CBQ branch customer complaint and query management, in order to ensure speedy and effective resolution to complaints and or queries.<br><br> Implement branch initiatives to promote self-service channels by encouraging staff to educate customer use of alternative channels (ATMs, POS, Call Centre, SMS, IVR, Bank Direct etc), in order to drive profitability to optimization of services.<br><br>Branch Capability Building<br><br> Conducting recruitment for new employees when needed and arrange trainings and capability development programs for new joiners, in order to provide smooth on boarding program for the employees.<br><br> Coach, give feedback and review capability of branch staffs, in order to ensure that the team’s capabilities are able to drive business performance target.<br><br>Branch Reporting<br><br> Create periodic and or ad-hoc reports for branch manager, in order to provide visibility on the team’s achievement against established business target.<br><br>Change Management<br><br> Lead and direct the management of change through continuous improvement of departmental systems, processes and practices taking into account ‘international leading practice’, changes in international standards and changes in the business environment which demand proactive action plans.<br><br>Policies, Systems, Processes and Procedures<br><br> Develop and oversee the implementation of functional policies, procedures and controls in order to ensure that all activities are conducted in compliance with risk, audit, and regulatory requirements while delivering a quality, cost-effective service.<br><br>Quality, Health, Safety, and Environment<br><br> Ensure compliance to all relevant quality, health, safety and environmental management policies, procedures and controls across the department to guarantee employee safety, legislative compliance, delivery of high quality products/service and a responsible environmental attitude.<br><br>MIS and Reports<br><br> Ensure that all departmental reports are prepared timely and accurately and meet CBQ department requirements, policies and standards.<br><br>Education<br><br>Bachelor’s Degree, preferably in business administration, finance, economics or a related subject

Job Summary<br><br>To ensure upkeep of operational soundness of a branch in conjunction with the strategic objectives of obtaining satisfactory audit ratings by complying to Bank SOPs & QCB regulations.<br><br>Provide the necessary Operational support to the team to ensure a high level of service delivery efficiency resulting in to enhanced Client experience.<br><br>Key Accountabilities<br><br>Branch Management<br><br> Ensure efficiency in branch operations that supports the Client experience objective<br><br> Ensure continued compliance with operating procedures, policies, process flows and service level agreements by carrying out random spot checks. Coordinate with branches, departments, and risk management with regard to referrals<br><br> Ensure the control function checklists are completed daily by jobholder and his/her subordinates Ensure completion of all financial and non-financial transactions/amendments passed during the day and approve/reject documents forwarded via documented scanner<br><br> Responsible for premises issues and control branch registers (Key, physical, dispute & dispatch registers)<br><br> Custodian of vault cash, managers cheques & rechecking of teller activities<br><br> Responsible for branch opening and closing and security alarms and ensuring that the branch literature displays and branding in the branch meet bank criteria<br><br> Receive customer complaints and liaise with appropriate departments and ensure resolution<br><br> Monitor incidents of Money Laundering while opening the new accounts and daily transactions Provide proper handling of branch communication with other departments to ensure smooth workflow and within TAT<br><br> Ensure the teams’ compliance to regulatory requirements by providing the necessary training and refresher sessions for branch staff<br><br> Assist and replace BM during leave & absence.<br><br>Supervision of Subordinates<br><br> Organize and supervise the activities and work of subordinates to ensure that all work within a specific area of the activity is carried out in an efficient manner which is consistent with operating procedures and policy.<br><br> Provide on-the-job training and constructive feedback to subordinates to support their overall development.<br><br>Other Accountabilities<br><br>Branch Value Proposition<br><br> Check, monitor branch literature displays/branding instrument, and request installation of new materials (if necessary), in order to ensure compliance against set CBQ branch guidelines.<br><br>Branch Management<br><br> Recommend manpower staffing for branch team under this position’s area of responsibility based on set CBQ branch target and mission statement, in order to ensure that branch manpower needs are sufficiently addressed.<br><br> Manage and supervise all operational activities occurring within branch premise (such as but not limited to opening and closing of branch premise, security alarm, and branch registers control), in order to ensure integrity of CBQ branch premise.<br><br> Manage and supervise all financial and non-financial transactions/ amendments passed during the day (including but not limited to fax instruction checking, custodian of vault cash and approving/rejecting documents forwarded via document scanner), in order to ensure compliance to CBQ branch operation standard and guideline.<br><br>Branch Performance Management<br><br> Motivate employees and ensure their performance is evaluated according to policies and procedures, in order to drive performance culture within CBQ branch team.<br><br>Branch Customer Service<br><br> Receive, allocate and inspect CBQ branch customer complaint and query management, in order to ensure speedy and effective resolution to complaints and or queries.<br><br> Implement branch initiatives to promote self-service channels by encouraging staff to educate customer use of alternative channels (ATMs, POS, Call Centre, SMS, IVR, Bank Direct etc), in order to drive profitability to optimization of services.<br><br>Branch Capability Building<br><br> Conducting recruitment for new employees when needed and arrange trainings and capability development programs for new joiners, in order to provide smooth on boarding program for the employees.<br><br> Coach, give feedback and review capability of branch staffs, in order to ensure that the team’s capabilities are able to drive business performance target.<br><br>Branch Reporting<br><br> Create periodic and or ad-hoc reports for branch manager, in order to provide visibility on the team’s achievement against established business target.<br><br>Change Management<br><br> Lead and direct the management of change through continuous improvement of departmental systems, processes and practices taking into account ‘international leading practice’, changes in international standards and changes in the business environment which demand proactive action plans.<br><br>Policies, Systems, Processes and Procedures<br><br> Develop and oversee the implementation of functional policies, procedures and controls in order to ensure that all activities are conducted in compliance with risk, audit, and regulatory requirements while delivering a quality, cost-effective service.<br><br>Quality, Health, Safety, and Environment<br><br> Ensure compliance to all relevant quality, health, safety and environmental management policies, procedures and controls across the department to guarantee employee safety, legislative compliance, delivery of high quality products/service and a responsible environmental attitude.<br><br>MIS and Reports<br><br> Ensure that all departmental reports are prepared timely and accurately and meet CBQ department requirements, policies and standards.<br><br>Education<br><br>Bachelor’s Degree, preferably in business administration, finance, economics or a related subject

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>The Role:</strong></p><br> <p>Your role will be to maximise store contribution by proactively driving sales, reducing stock loss and managing controllable costs.</p><br> <p>Motivating and developing your team members will be integral to your role whilst ensuring the store complies with all company regulations and procedures.</p><br> <p><strong>Qualifications &amp; Requirements:</strong></p><br> <p>You will have:</p><br> <p>- Proven store management experience.</p><br> <p>- Retail fashion management experience.</p><br> <p>- Excellent English skills.</p><br> <p>- Good numerical, analytical, interpersonal and networking skills.</p><br> <p>- The ability to develop and motivate a team.</p><br> </div>

POSITION OBJECTIVE<br><br><ul><li> Achieve company objectives, ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales</li><li> Implement operating procedures at the store as per the company and Brand standards</li><li> Promote the Loyalty Program of the company for maximizing loyalty and repeat sales</li><li> Provide feedback to the Area Manager and Operations Manager with regards to employees and products<br><br></li></ul>Key Responsibilities<br><br><ul><li> Brief and guide the staff on achievement of the daily / weekly / monthly sales target</li><li> Must be fashionable / well-groomed and possess up-to-date product knowledge to ensure minimal stock loss</li><li> Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs</li><li> Ensure minimal stock loss manage stockrooms</li><li> Implement the operating procedures at the store and ensure the brand and company’s policies and procedures are adhered by all the staff at all the times</li><li> Apply creative techniques to achieve / exceed the store sales target</li><li> Ensure has the required stock levels to maximize the sales</li><li> Weekly audit the store administration and resolve discrepancies if any</li><li> Manage the daily roaster, leave and grievances of the retail staff</li><li> Maintain the visual merchandising standards at the stores all the time as per set VM standards</li><li> Promote the Club Apparel Loyalty Program of the company for repeat sales</li><li> Supervise the store and provide feedback to the Area Manager with regards to the employees and products</li><li> Ensure awareness and vigilance at all times of security in the store without any negligence</li><li> Must be updated about the various brands of the group for suggestive selling to the customers</li><li> End to end store operations responsibility</li><li> Must be physically fit to stand for extended hours and heavy lifting</li></ul>

Job Summary<br><br>To manage the branch in accordance with CBQ overall strategic objectives and mission statement, in order to promote sales, achieve business growth and provide high quality service to the customers.<br><br>Key Accountabilities<br><br>Supervision of Subordinates<br><br> Organize and supervise the activities and work of subordinates to ensure that all work within a specific area of the activity is carried out in an efficient manner which is consistent with operating procedures and policy. Provide on-the-job training and constructive feedback to subordinates to support their overall development.<br><br>Budgets and Plans<br><br> Contribute to the preparation of the budget and monitor financial performance versus the budget so that the business is aware of anticipated costs/revenues and areas of unsatisfactory performance are identified.<br><br>Branch Management<br><br> Manage the implementation of segment value propositions and provision of services in the assigned branch, in order to provide high - Manage and review manpower staffing for branch under this position’s area of responsibility based on set CBQ branch target and mission statement, in order to ensure that branch manpower needs are sufficiently addressed. Organize and supervise the implementation of branch Marketing and Business Development plans, in order to ensure flawless execution to drive growth and profitability for the business through utilization of branch as company owned media space. Organize and supervise customer focus initiative and product or brand awareness campaigns in the branch, in order to sensitize branch team to the needs of customer and CBQ corporate values. Oversee the approval of all advances within the branch, in order to manage cash level and exposure in adherence to CBQ policy and standard.<br><br>Branch Performance Management<br><br> Monitor performance of the branch within area of responsibility against set of objectives through regular follow up of periodic result monitoring (daily, monthly, quarterly, and annually) in order to achieve target and drive operational excellence. Monitor branch credit portfolio quality and follow up on the delays by implementing remedial action plan if necessary, in order to improve the credit portfolio quality.<br><br>Other Accountabilities<br><br>Branch Customer Service<br><br> Manage and review CBQ branch service quality and implement immediate remedial action plans if necessary, in order to ensure high quality of services are readily provided to CBQ branch customer. Monitor the management of CBQ branch customer complaints and queries, in order to ensure speedy and effective resolution to complaint and or query. Manage branch initiatives to promote self-service channels by encouraging staff to educate customer use of alternative channels (ATMs, POS, Call Centre, SMS, IVR, Bank Direct etc), in order to drive optimization of services to improve profitability.<br><br>Branch Capability Building<br><br> Conduct periodic coaching and capability building programs for CBQ branch team, in order to drive team performance to achieve growth and profitability for the business. Collect input from branch team and provide improvement suggestion for new or existing branch operation, in order to ensure all business opportunities and service quality are optimized.<br><br>Branch Reporting<br><br> Generate periodic and or ad-hoc reports about branch team, in order to provide visibility on the team’s achievement against established business target.<br><br>Change Management<br><br> Lead and direct the management of change through continuous improvement of departmental systems, processes and practices taking into account ‘international leading practice’, changes in international standards and changes in the business environment which demand proactive action plans.<br><br>Policies, Systems, Processes and Procedures<br><br> Develop and oversee the implementation of functional policies, procedures and controls in order to ensure that all activities are conducted in compliance with risk, audit, and regulatory requirements while delivering a quality, cost-effective service.<br><br>Quality, Health, Safety, and Environment <br><br> Ensure compliance to all relevant quality, health, safety and environmental management policies, procedures and controls across the department to guarantee employee safety, legislative compliance, delivery of high quality products/service and a responsible environmental attitude.<br><br>MIS and Reports<br><br> Ensure that all departmental reports are prepared timely and accurately and meet CBQ department requirements, policies and standards.<br><br>Education<br><br>Bachelor’s Degree, in Business-related major

Job Summary<br><br>To manage the branch in accordance with CBQ overall strategic objectives and mission statement, in order to promote sales, achieve business growth and provide high quality service to the customers.<br><br>Key Accountabilities<br><br>Supervision of Subordinates<br><br> Organize and supervise the activities and work of subordinates to ensure that all work within a specific area of the activity is carried out in an efficient manner which is consistent with operating procedures and policy. Provide on-the-job training and constructive feedback to subordinates to support their overall development.<br><br>Budgets and Plans<br><br> Contribute to the preparation of the budget and monitor financial performance versus the budget so that the business is aware of anticipated costs/revenues and areas of unsatisfactory performance are identified.<br><br>Branch Management<br><br> Manage the implementation of segment value propositions and provision of services in the assigned branch, in order to provide high - Manage and review manpower staffing for branch under this position’s area of responsibility based on set CBQ branch target and mission statement, in order to ensure that branch manpower needs are sufficiently addressed. Organize and supervise the implementation of branch Marketing and Business Development plans, in order to ensure flawless execution to drive growth and profitability for the business through utilization of branch as company owned media space. Organize and supervise customer focus initiative and product or brand awareness campaigns in the branch, in order to sensitize branch team to the needs of customer and CBQ corporate values. Oversee the approval of all advances within the branch, in order to manage cash level and exposure in adherence to CBQ policy and standard.<br><br>Branch Performance Management<br><br> Monitor performance of the branch within area of responsibility against set of objectives through regular follow up of periodic result monitoring (daily, monthly, quarterly, and annually) in order to achieve target and drive operational excellence. Monitor branch credit portfolio quality and follow up on the delays by implementing remedial action plan if necessary, in order to improve the credit portfolio quality.<br><br>Other Accountabilities<br><br>Branch Customer Service<br><br> Manage and review CBQ branch service quality and implement immediate remedial action plans if necessary, in order to ensure high quality of services are readily provided to CBQ branch customer. Monitor the management of CBQ branch customer complaints and queries, in order to ensure speedy and effective resolution to complaint and or query. Manage branch initiatives to promote self-service channels by encouraging staff to educate customer use of alternative channels (ATMs, POS, Call Centre, SMS, IVR, Bank Direct etc), in order to drive optimization of services to improve profitability.<br><br>Branch Capability Building<br><br> Conduct periodic coaching and capability building programs for CBQ branch team, in order to drive team performance to achieve growth and profitability for the business. Collect input from branch team and provide improvement suggestion for new or existing branch operation, in order to ensure all business opportunities and service quality are optimized.<br><br>Branch Reporting<br><br> Generate periodic and or ad-hoc reports about branch team, in order to provide visibility on the team’s achievement against established business target.<br><br>Change Management<br><br> Lead and direct the management of change through continuous improvement of departmental systems, processes and practices taking into account ‘international leading practice’, changes in international standards and changes in the business environment which demand proactive action plans.<br><br>Policies, Systems, Processes and Procedures<br><br> Develop and oversee the implementation of functional policies, procedures and controls in order to ensure that all activities are conducted in compliance with risk, audit, and regulatory requirements while delivering a quality, cost-effective service.<br><br>Quality, Health, Safety, and Environment <br><br> Ensure compliance to all relevant quality, health, safety and environmental management policies, procedures and controls across the department to guarantee employee safety, legislative compliance, delivery of high quality products/service and a responsible environmental attitude.<br><br>MIS and Reports<br><br> Ensure that all departmental reports are prepared timely and accurately and meet CBQ department requirements, policies and standards.<br><br>Education<br><br>Bachelor’s Degree, in Business-related major

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>The Multi Branch Manager is to oversee and manage the operations of multiple entertainment branches within a region or Company. They are responsible for ensuring the successful implementation of business strategies, driving revenue growth, and maintaining high levels of customer satisfaction across all branches. Additionally, they oversee branch managers, providing guidance, support, and direction to ensure consistent performance and adherence to Company standards. The Entertainment Multi Branch Manager also develops and implements operational policies and procedures, monitors financial performance, and analyzes market trends to identify opportunities for expansion and improvement.</p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p>Developing and implementing sales plans</p><br> <p>Conducting regular sales and operations meetings</p><br> <p>Briefing employees on current sales goals, promotions, and other relevant information</p><br> <p>Organizing marketing activities and events for the branch</p><br> <p>Increasing brand awareness for the Company within the community</p><br> <p>Interacting with customers on a regular basis to ensure satisfaction and gain useful feedback</p><br> <p>Resolving customer problems as needed</p><br> <p>Complying with all applicable laws and regulations</p><br> <p>Assessing market conditions and identifying opportunities</p><br> <p>Drafting forecasts and business plans</p><br> <p>Managing budgets, allocating branch funds, and defining financial objectives</p><br> <p>Coordinating with other branches to share knowledge, plan promotional activities, or achieve goals</p><br> <p>Adhering to high ethical and professional standards</p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>Comprehensive understanding of the entertainment industry, including trends, customer preferences, and operational requirements.</p><br> <p>Strong leadership and management skills to effectively oversee multiple branches, delegate tasks, and inspire teams to achieve goals.</p><br> <p>Excellent communication and interpersonal abilities to collaborate with branch managers, staff, and stakeholders, fostering a cohesive and productive working environment.</p><br> <p>Financial acumen to analyze budgets, revenue reports, and financial statements, making strategic decisions to optimize profitability and performance.</p><br> <p>Problem-solving skills to address operational challenges, adapt to changing circumstances, and implement innovative solutions to enhance the overall customer experience.</p><br> <p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br><br><br><u><b>Job Experience</b></u> <br><p>Minimum 8 year(s) working experience, 5 year(s) relevant working experience, 2 year (s) GCC is a plus</p><br><br><br><u><b>Competencies</b></u> <br>Resilience<br>Quality<br>Leadership<br>Entertainment Management L3<br>Quality and Safety L3<br>Budgeting L3<br>Agility<br>Task and Project Planning L3<br>AI Fluency<br>Guest Relations L3<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in Business Administration<br><br><br><br> </div>

Key Accountabilities:• Oversee and manage the daily functioning of the store, including opening and closing procedures and ensuring adherence to company policies.• Monitor sales performance, identify trends, and implement strategies to meet or exceed sales targets.• Ensure all customers receive excellent service and handle complaints, inquiries, and issues professionally.• Monitor stock levels, order new products, process shipments, conduct stock counts, and maintain accurate inventory records to prevent stockouts and losses.• Ensure the store is clean, organized, and visually appealing with proper displays and signage.• Prepare work schedules and delegate tasks to team members to ensure proper coverage and productivity.• Recruit, hire, train, coach, and motivate store staff to improve their performance and skills.• Monitor staff performance, provide feedback, and conduct performance reviews.• Implement and enforce security measures to protect employees, customers, and store assets.• Maintain accurate records, including sales reports and expense reports, and manage cash handling procedures.• Performs any work requested by the direct manager.<br>Qualifications:Bachelor degree in business, management, or a related field.+5 Years experience involves a blend of leadership, operational, and customer-facing skills.<br>Skills:Both verbal and written, for interacting with staff, customers, and stakeholders. Guiding and motivating a team to meet and exceed targets. Training and developing employees to improve performance. Mediating disputes and resolving issues between staff or customers. Handling customer complaints, inquiries, and ensuring a positive experience. Understanding and implementing sales techniques to drive revenue. Maintaining order and attention to detail in a store environment.

POSITION OBJECTIVE The position is responsible for receiving, inspecting, storing and issuing merchandise for use in the shop<br><br>Key Responsibiities<br><br> Receive merchandize and count it physically and electronically in order to ensure accuracy of information Inspect the quality of the products and report the discrepancies to store manager / assistant store manager about damaged products Classify and stock the products in the stock room as per the store procedures to ensure quick availability of the product Tag the newly arrived stock and / or return the products as per the instruction of senior Assist the sales staff in replenishing stocks on the shelves in order to ensure availability of products at all times Ensure awareness and vigilance at all times of security in the store without any negligence Ensure the highest standards of housekeeping standards Flexible to work for extended hours during the Sale / Festival period Must be physically fit and ability of heavy lifting Record the inventory inward / outward and maintain the report of the same Check for missing price tags and report the same Ability to heavy lift and minimum of 10 kg weight Assist during Stock Take processes

POSITION OBJECTIVE<br><br> The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager<br><br>Key Responsibilities<br><br>Customer Service<br><br> Greet the customers and assist them in selecting the right product. Convert the window shoppers to ultimate buyers. Promote the Club Apparel Loyalty Program of the company for repeat sales Serve Customers with the highest standards and follow the company guideline of selling ( GUEST – Greet, Understand, Explain, Sell, Thank) Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge Must be presentable and well-groomed at all the times Flexible to work for extended hours during the Sale period Must possess up to date product knowledge and ensure minimal stock loss. Flexible to work for extended hours during the Sale period.<br><br>Merchandise<br><br> Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained. Record the inventory inward / outward and maintain the report of the same Process Handle the POS (Point of Sale) / Billing Counter efficiently Tally money in the cash till during the beginning / end of the shifts Issue receipts / refunds / change to the customers correctly Process the payments by cash / credit cards / vouchers / automatic debits Ensure awareness and vigilance at all times of security in the store without any negligence Must be flexible to work for varied shifts and overtime as per the business requirement Adhere to SOP & Loss Prevention Policies Maintain confidentiality of the sales figures to the outside party

<strong>Objective<br><br></strong>This position is responsible for driving revenue growth by implementing retail SOPs, enhancing customer experience, and ensuring operational excellence across stores. It also oversees staffing, training, and team performance while representing the brand through effective leadership and service standards.<br><br><strong>Key Responsibility<br><br></strong>Sales and profitability:<br><br><ul><li> Achieve quantitative measures of performance in the following areas: Units per transaction, Average transaction value, sales per month, sales per square feet, sales turnover, shrinkage control, increase in conversion percentage</li><li> Set store sales target to maximize the sales and profitability</li><li> Guide Area Managers and Stores Managers to maximize productivity in stores through effective utilization of the available resources</li><li> Effective management of the operational costs, reduction in operational costs by automation</li><li> Adhere and enforce Company SOP, Policies and procedures; loss prevention audit guidelines in all the stores. Also monitor the measures to ensure compliance by all the employees</li><li> Oversea the implementation and execution of the Visual Merchandising guidelines are followed at all the stores at all times</li><li> Recruit and train the staff on sales techniques, customer service, teamwork, and other etiquettes as per the company and brand requirements</li><li> Evaluate the performance of the employees annually and promote open lines of communication through coaching and motivation</li><li> Interpret and make decision on operations and visual standards based on store and client’s needs<br><br></li></ul><strong>Employee Development<br><br></strong><ul><li> Identify store training and development needs in conjunction with the Brand General Manager and training department</li><li> Formulate a succession plan, in conjunction with the Brand General Manager</li><li> Set KPI’s and KRA’s for direct subordinates and conduct performance appraisal and feedback</li><li> Involve in the selection and recruitment of the operational staff, when required</li><li> Ensure technical and behavioral proficiency of staff through appropriate Learning and Development initiatives<br><br></li></ul><strong>Communication<br><br></strong><ul><li> Conduct regional sales and operations meetings on regular basis</li><li> Provide frequent feedback to the Area Managers and Store Managers on their performances, in relation to company's performance</li><li> Ensure brand participation in loyalty program ‘Club Apparel’</li><li> Weekly meeting with GM and Sr. Management to discuss business plan V/s Achievements and improvement areas<br><br></li></ul><strong>Stock Management<br><br></strong><ul><li> Monitor store inventory in consultation with Brand General Manager and Brand Managers</li><li> Promote a proactive relationship between GM, Area Manager, Brand Manager, Store Manager and the Buyers/Planners thereby maximizing sales</li><li> Monitor slow-moving and outdated stock, in consultation with Brand Managers</li><li> Ensure stock security measures are effectively managed by Store Managers<br><br></li></ul><strong>Store Design And Projects Management<br><br></strong><ul><li> Involve in the design and layout process of the new store projects.</li><li> Design a "New Store Schedule' prior to commencement of design process.</li><li> Provide guidance to concept Architect during the design and implementation process.</li><li> Conduct regular Project update meetings with the Projects team.</li><li> Provide guidance and support to territory during set-up and merchandising phase.<br><br></li></ul><strong>Miscellaneous<br><br></strong><ul><li> Ensure enhanced brand visibility and provide inputs for marketing and brand awareness.</li><li> Handling legal responsibilities related to store management/store opening/planning.<br><br></li></ul><strong>Desired Experience<br><br></strong><ul><li> 6–8 years of progressive experience in retail operations or business management, with at least 3 years in a managerial role.</li><li> Proven experience in managing large retail teams and driving sales across multiple store formats.</li><li> Strong understanding of retail KPIs, customer experience, team leadership, and operational efficiency.</li><li> Bachelor's degree in Business Administration, Retail Management, or a related field.</li></ul>

POSITION OBJECTIVE<br><br> The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager<br><br>Key Responsibilities<br><br>Customer Service<br><br> Greet the customers and assist them in selecting the right product. Convert the window shoppers to ultimate buyers. Promote the Club Apparel Loyalty Program of the company for repeat sales Serve Customers with the highest standards and follow the company guideline of selling ( GUEST – Greet, Understand, Explain, Sell, Thank) Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge Must be presentable and well-groomed at all the times Flexible to work for extended hours during the Sale period Must possess up to date product knowledge and ensure minimal stock loss. Flexible to work for extended hours during the Sale period.<br><br>Merchandise<br><br> Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained. Record the inventory inward / outward and maintain the report of the same Process Handle the POS (Point of Sale) / Billing Counter efficiently Tally money in the cash till during the beginning / end of the shifts Issue receipts / refunds / change to the customers correctly Process the payments by cash / credit cards / vouchers / automatic debits Ensure awareness and vigilance at all times of security in the store without any negligence Must be flexible to work for varied shifts and overtime as per the business requirement Adhere to SOP & Loss Prevention Policies Maintain confidentiality of the sales figures to the outside party

POSITION OBJECTIVE<br><br> The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager<br><br>Key Responsibilities<br><br>Customer Service<br><br> Greet the customers and assist them in selecting the right product. Convert the window shoppers to ultimate buyers. Promote the Club Apparel Loyalty Program of the company for repeat sales Serve Customers with the highest standards and follow the company guideline of selling ( GUEST – Greet, Understand, Explain, Sell, Thank) Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge Must be presentable and well-groomed at all the times Flexible to work for extended hours during the Sale period Must possess up to date product knowledge and ensure minimal stock loss. Flexible to work for extended hours during the Sale period.<br><br>Merchandise<br><br> Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained. Record the inventory inward / outward and maintain the report of the same Process Handle the POS (Point of Sale) / Billing Counter efficiently Tally money in the cash till during the beginning / end of the shifts Issue receipts / refunds / change to the customers correctly Process the payments by cash / credit cards / vouchers / automatic debits Ensure awareness and vigilance at all times of security in the store without any negligence Must be flexible to work for varied shifts and overtime as per the business requirement Adhere to SOP & Loss Prevention Policies Maintain confidentiality of the sales figures to the outside party

BUSINESS INTRODUCTIONMajid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day <br>JOB TITLESales Associate | Majid Al Futtaim Lifestyle | Operations<br>ROLE PROFILE:Be The Ultimate Champion of Customer Service Standards in Line with Majid Al Futtaim Guidelines, Understanding Customer Needs and Enabling the Fulfilment of an Exceptional Experience for The Customer. Ensure Customer Concerns Are Addressed Promptly and Professionally and Escalated in A Timely Manner to the Store Manager, When Necessary, Keep the Customer in Mind Through All Interactions. Achieve Set Sales Targets and Use Creative Ways to Exceed the Same, Keeping the Customer in Mind. Contribute To Enhanced Sales Targets with Thorough Product Knowledge, Taking Opportunities to Up Sell and Cross Sell. Ensure Store Standards Are Maintained at All Times, Supporting with Instore Tasks Including but Not Limited to Cleanliness, Tidiness and Replenishment. Comply With All Store Security Policies and Regulations, Minimizing Exposure to Stock Loss. Use Advanced Selling Skills in Order to Better Support the Customer’s Needs, Generate High Value Transactions, And Build a Consistent Flow of Repeat Custom Recommend, Select, And Help Locate or Obtain Merchandise Based on Customer Need in Other Majid Al Futtaim Fashion Brands and Stores, If Not Available Instore.<br>REQUIREMENTS:High School Certificate1-2 Years Industry Experience Good Communication Skills Excellent Customer Service<br>WHAT WE OFFERAt Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us! Work in a friendly environment, where everyone shares positive vibes and excited about our future. Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.