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The TCG Store Manager is responsible for the commercial, operational, and community performance of the AOC retail store. The role drives sales and profitability, leads the store team, manages high-value TCG inventory, and ensures an excellent experience for players, collectors, and customers.<br>The role requires strong knowledge of trading card games and collectibles, including sealed products, individual cards, product releases, grading, authenticity, market trends, tournaments, and organized play.<br>Key Responsibilities Sales and Commercial Performance Achieve the store’s daily, monthly, and annual sales and profitability targets. Monitor sales, customer traffic, conversion rates, average transaction value, product performance, and margins. Increase sales through product recommendations, bundles, memberships, pre-orders, promotions, and cross-selling. Identify opportunities based on TCG release schedules, player demand, collector trends, and market values. Prepare regular sales, inventory, event, and operational reports for management.<br>TCG Product Management Maintain strong knowledge of Pokémon, One Piece, Magic: The Gathering, sports cards, and other relevant TCG and collectible products. Monitor new releases, allocations, pre-orders, market demand, and product availability. Ensure sealed products, individual cards, graded cards, and high-value collectibles are correctly priced, displayed, stored, and handled. Guide the team and customers on product features, game formats, rarity, grading, condition, and authenticity. Monitor local and international TCG trends to identify commercial opportunities. Ensure buying, selling, trading, and product evaluation processes follow approved company procedures.<br>Store Operations Manage daily store opening, closing, staffing, cash handling, and operational procedures. Ensure the store is clean, organized, secure, and ready for customers and events. Prepare staff schedules that provide sufficient coverage during peak periods, weekends, releases, and tournaments. Ensure compliance with company policies, mall requirements, health and safety standards, and local regulations. Coordinate maintenance, security, facilities, and other operational requirements.<br>Team Leadership Lead, coach, schedule, and motivate Sales Associates and other store employees. Conduct daily briefings covering sales targets, product releases, promotions, events, and operational priorities. Support recruitment, onboarding, product training, probation reviews, and performance evaluations. Monitor attendance, conduct, grooming, productivity, product knowledge, and customer service. Address performance and behavioral issues promptly, with support from HR and management.<br>Community and Organized Play Work closely with the Community and Organized Play team to grow AOC’s player and collector community. Support the delivery of tournaments, leagues, trade nights, prereleases, learn-to-play sessions, and product launches. Build relationships with players, collectors, judges, content creators, and community partners. Ensure tournaments and community activities are safe, inclusive, professionally managed, and commercially beneficial. Use community feedback and participation data to improve store activities and customer engagement.<br>Customer Experience Create a welcoming and knowledgeable environment for new players, experienced players, families, and collectors. Ensure customers receive accurate advice and fair, professional service. Resolve customer complaints, product concerns, and operational issues promptly. Build relationships with regular customers and encourage repeat visits, memberships, and community participation. Ensure responsible and transparent handling of high-value products and transactions.<br>Inventory and Loss Prevention Maintain accurate inventory records for sealed products, individual cards, graded cards, accessories, and other merchandise. Coordinate stock counts and investigate discrepancies with the Storekeeper, Finance, and management. Monitor high-value, fast-moving, low-stock, slow-moving, and allocated products. Ensure high-value cards and collectibles are securely stored, displayed, transferred, and documented. Prevent theft, product substitution, unauthorized discounts, loyalty-point misuse, stock loss, and cash discrepancies. Ensure damaged, returned, counterfeit, or questionable products are properly isolated and reported.<br>Key Performance Indicators Achievement of store sales and profitability targets Sales conversion rate and average transaction value Inventory accuracy and stock-loss percentage Performance of TCG releases, pre-orders, and promotional campaigns Tournament and organized-play participation Customer satisfaction and complaint resolution Repeat customer and membership growth Employee productivity, attendance, and retention Cash, discount, refund, and loyalty transaction accuracy Store audit and operational compliance results<br>Qualifications and Experience Bachelor’s degree or diploma in Business, Retail Management, Operations, or a related field. Minimum five years of retail experience, including at least three years in a store management or supervisory role. Minimum two years of experience or strong practical knowledge within the TCG, collectibles, gaming, hobby, or specialty retail sector. Proven experience managing sales targets, employees, inventory, cash controls, and customer service. Knowledge of major TCG brands, product releases, organized play, grading, card condition, and collectible market trends. Experience managing tournaments, product launches, or player communities is preferred. Strong leadership, commercial judgment, organization, and problem-solving skills. Availability to work during weekends, holidays, tournaments, and major product releases. Strong English communication skills; Arabic is an advantage.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>The Branch Manager oversees and manages the assigned branch resources and staff, developing and attaining sales goals, delivering customer service, and growing the location's revenues.</p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p>Develop and implement sales plans</p><br> <p>Conduct regular sales and operations meetings</p><br> <p>Brief employees on current sales goals, promotions, and other relevant information</p><br> <p>Organize marketing activities and events for the branch</p><br> <p>Increase brand awareness for the Company within the community</p><br> <p>Interact with customers on a regular basis to ensure satisfaction and gain useful feedback</p><br> <p>Resolve customer problems as needed</p><br> <p>Comply with all applicable laws and regulations</p><br> <p>Assess market conditions and identifying opportunities</p><br> <p>Draft forecasts and business plans</p><br> <p>Manage budgets, allocate branch funds, and define financial objectives</p><br> <p>Coordinate with other branches to share knowledge, plan promotional activities, or achieve goals</p><br> <p>Adhere to high ethical and professional standards</p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>Comprehensive understanding of all aspects of venue operations, including staffing, scheduling, and budget management.</p><br> <p>Strong leadership and managerial skills to effectively lead and motivate staff, delegate tasks, and maintain a positive work environment.</p><br> <p>Excellent interpersonal skills to interact with patrons, address concerns, and ensure exceptional guest experiences.</p><br> <p>Proficiency in budgeting, financial planning, and revenue management to optimize profitability and financial performance.</p><br> <p>Skill in coordinating events, performances, and activities to attract guests and enhance the venue's entertainment offerings.</p><br> <p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br><br><br><u><b>Job Experience</b></u> <br><p>Minimum 8 year(s) working experience, 5 year(s) relevant working experience, 2 year (s) GCC is a plus</p><br><br><br><u><b>Competencies</b></u> <br>Resilience<br>Quality<br>Leadership<br>Entertainment Management L3<br>Quality and Safety L3<br>Budgeting L3<br>Agility<br>Task and Project Planning L3<br>AI Fluency<br>Guest Relations L3<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree<br><br><br><br> </div>

Job Summary<br><br>To ensure upkeep of operational soundness of a branch in conjunction with the strategic objectives of obtaining satisfactory audit ratings by complying to Bank SOPs & QCB regulations.<br><br>Provide the necessary Operational support to the team to ensure a high level of service delivery efficiency resulting in to enhanced Client experience.<br><br>Key Accountabilities<br><br>Branch Management<br><br> Ensure efficiency in branch operations that supports the Client experience objective<br><br> Ensure continued compliance with operating procedures, policies, process flows and service level agreements by carrying out random spot checks. Coordinate with branches, departments, and risk management with regard to referrals<br><br> Ensure the control function checklists are completed daily by jobholder and his/her subordinates Ensure completion of all financial and non-financial transactions/amendments passed during the day and approve/reject documents forwarded via documented scanner<br><br> Responsible for premises issues and control branch registers (Key, physical, dispute & dispatch registers)<br><br> Custodian of vault cash, managers cheques & rechecking of teller activities<br><br> Responsible for branch opening and closing and security alarms and ensuring that the branch literature displays and branding in the branch meet bank criteria<br><br> Receive customer complaints and liaise with appropriate departments and ensure resolution<br><br> Monitor incidents of Money Laundering while opening the new accounts and daily transactions Provide proper handling of branch communication with other departments to ensure smooth workflow and within TAT<br><br> Ensure the teams’ compliance to regulatory requirements by providing the necessary training and refresher sessions for branch staff<br><br> Assist and replace BM during leave & absence.<br><br>Supervision of Subordinates<br><br> Organize and supervise the activities and work of subordinates to ensure that all work within a specific area of the activity is carried out in an efficient manner which is consistent with operating procedures and policy.<br><br> Provide on-the-job training and constructive feedback to subordinates to support their overall development.<br><br>Other Accountabilities<br><br>Branch Value Proposition<br><br> Check, monitor branch literature displays/branding instrument, and request installation of new materials (if necessary), in order to ensure compliance against set CBQ branch guidelines.<br><br>Branch Management<br><br> Recommend manpower staffing for branch team under this position’s area of responsibility based on set CBQ branch target and mission statement, in order to ensure that branch manpower needs are sufficiently addressed.<br><br> Manage and supervise all operational activities occurring within branch premise (such as but not limited to opening and closing of branch premise, security alarm, and branch registers control), in order to ensure integrity of CBQ branch premise.<br><br> Manage and supervise all financial and non-financial transactions/ amendments passed during the day (including but not limited to fax instruction checking, custodian of vault cash and approving/rejecting documents forwarded via document scanner), in order to ensure compliance to CBQ branch operation standard and guideline.<br><br>Branch Performance Management<br><br> Motivate employees and ensure their performance is evaluated according to policies and procedures, in order to drive performance culture within CBQ branch team.<br><br>Branch Customer Service<br><br> Receive, allocate and inspect CBQ branch customer complaint and query management, in order to ensure speedy and effective resolution to complaints and or queries.<br><br> Implement branch initiatives to promote self-service channels by encouraging staff to educate customer use of alternative channels (ATMs, POS, Call Centre, SMS, IVR, Bank Direct etc), in order to drive profitability to optimization of services.<br><br>Branch Capability Building<br><br> Conducting recruitment for new employees when needed and arrange trainings and capability development programs for new joiners, in order to provide smooth on boarding program for the employees.<br><br> Coach, give feedback and review capability of branch staffs, in order to ensure that the team’s capabilities are able to drive business performance target.<br><br>Branch Reporting<br><br> Create periodic and or ad-hoc reports for branch manager, in order to provide visibility on the team’s achievement against established business target.<br><br>Change Management<br><br> Lead and direct the management of change through continuous improvement of departmental systems, processes and practices taking into account ‘international leading practice’, changes in international standards and changes in the business environment which demand proactive action plans.<br><br>Policies, Systems, Processes and Procedures<br><br> Develop and oversee the implementation of functional policies, procedures and controls in order to ensure that all activities are conducted in compliance with risk, audit, and regulatory requirements while delivering a quality, cost-effective service.<br><br>Quality, Health, Safety, and Environment<br><br> Ensure compliance to all relevant quality, health, safety and environmental management policies, procedures and controls across the department to guarantee employee safety, legislative compliance, delivery of high quality products/service and a responsible environmental attitude.<br><br>MIS and Reports<br><br> Ensure that all departmental reports are prepared timely and accurately and meet CBQ department requirements, policies and standards.<br><br>Education<br><br>Bachelor’s Degree, preferably in business administration, finance, economics or a related subject

Job Summary<br><br>To ensure upkeep of operational soundness of a branch in conjunction with the strategic objectives of obtaining satisfactory audit ratings by complying to Bank SOPs & QCB regulations.<br><br>Provide the necessary Operational support to the team to ensure a high level of service delivery efficiency resulting in to enhanced Client experience.<br><br>Key Accountabilities<br><br>Branch Management<br><br> Ensure efficiency in branch operations that supports the Client experience objective<br><br> Ensure continued compliance with operating procedures, policies, process flows and service level agreements by carrying out random spot checks. Coordinate with branches, departments, and risk management with regard to referrals<br><br> Ensure the control function checklists are completed daily by jobholder and his/her subordinates Ensure completion of all financial and non-financial transactions/amendments passed during the day and approve/reject documents forwarded via documented scanner<br><br> Responsible for premises issues and control branch registers (Key, physical, dispute & dispatch registers)<br><br> Custodian of vault cash, managers cheques & rechecking of teller activities<br><br> Responsible for branch opening and closing and security alarms and ensuring that the branch literature displays and branding in the branch meet bank criteria<br><br> Receive customer complaints and liaise with appropriate departments and ensure resolution<br><br> Monitor incidents of Money Laundering while opening the new accounts and daily transactions Provide proper handling of branch communication with other departments to ensure smooth workflow and within TAT<br><br> Ensure the teams’ compliance to regulatory requirements by providing the necessary training and refresher sessions for branch staff<br><br> Assist and replace BM during leave & absence.<br><br>Supervision of Subordinates<br><br> Organize and supervise the activities and work of subordinates to ensure that all work within a specific area of the activity is carried out in an efficient manner which is consistent with operating procedures and policy.<br><br> Provide on-the-job training and constructive feedback to subordinates to support their overall development.<br><br>Other Accountabilities<br><br>Branch Value Proposition<br><br> Check, monitor branch literature displays/branding instrument, and request installation of new materials (if necessary), in order to ensure compliance against set CBQ branch guidelines.<br><br>Branch Management<br><br> Recommend manpower staffing for branch team under this position’s area of responsibility based on set CBQ branch target and mission statement, in order to ensure that branch manpower needs are sufficiently addressed.<br><br> Manage and supervise all operational activities occurring within branch premise (such as but not limited to opening and closing of branch premise, security alarm, and branch registers control), in order to ensure integrity of CBQ branch premise.<br><br> Manage and supervise all financial and non-financial transactions/ amendments passed during the day (including but not limited to fax instruction checking, custodian of vault cash and approving/rejecting documents forwarded via document scanner), in order to ensure compliance to CBQ branch operation standard and guideline.<br><br>Branch Performance Management<br><br> Motivate employees and ensure their performance is evaluated according to policies and procedures, in order to drive performance culture within CBQ branch team.<br><br>Branch Customer Service<br><br> Receive, allocate and inspect CBQ branch customer complaint and query management, in order to ensure speedy and effective resolution to complaints and or queries.<br><br> Implement branch initiatives to promote self-service channels by encouraging staff to educate customer use of alternative channels (ATMs, POS, Call Centre, SMS, IVR, Bank Direct etc), in order to drive profitability to optimization of services.<br><br>Branch Capability Building<br><br> Conducting recruitment for new employees when needed and arrange trainings and capability development programs for new joiners, in order to provide smooth on boarding program for the employees.<br><br> Coach, give feedback and review capability of branch staffs, in order to ensure that the team’s capabilities are able to drive business performance target.<br><br>Branch Reporting<br><br> Create periodic and or ad-hoc reports for branch manager, in order to provide visibility on the team’s achievement against established business target.<br><br>Change Management<br><br> Lead and direct the management of change through continuous improvement of departmental systems, processes and practices taking into account ‘international leading practice’, changes in international standards and changes in the business environment which demand proactive action plans.<br><br>Policies, Systems, Processes and Procedures<br><br> Develop and oversee the implementation of functional policies, procedures and controls in order to ensure that all activities are conducted in compliance with risk, audit, and regulatory requirements while delivering a quality, cost-effective service.<br><br>Quality, Health, Safety, and Environment<br><br> Ensure compliance to all relevant quality, health, safety and environmental management policies, procedures and controls across the department to guarantee employee safety, legislative compliance, delivery of high quality products/service and a responsible environmental attitude.<br><br>MIS and Reports<br><br> Ensure that all departmental reports are prepared timely and accurately and meet CBQ department requirements, policies and standards.<br><br>Education<br><br>Bachelor’s Degree, preferably in business administration, finance, economics or a related subject

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>The Role:</strong></p><br> <p>Your role will be to maximise store contribution by proactively driving sales, reducing stock loss and managing controllable costs.</p><br> <p>Motivating and developing your team members will be integral to your role whilst ensuring the store complies with all company regulations and procedures.</p><br> <p><strong>Qualifications &amp; Requirements:</strong></p><br> <p>You will have:</p><br> <p>- Proven store management experience.</p><br> <p>- Retail fashion management experience.</p><br> <p>- Excellent English skills.</p><br> <p>- Good numerical, analytical, interpersonal and networking skills.</p><br> <p>- The ability to develop and motivate a team.</p><br> </div>

POSITION OBJECTIVE<br><br><ul><li> Achieve company objectives, ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales</li><li> Implement operating procedures at the store as per the company and Brand standards</li><li> Promote the Loyalty Program of the company for maximizing loyalty and repeat sales</li><li> Provide feedback to the Area Manager and Operations Manager with regards to employees and products<br><br></li></ul>Key Responsibilities<br><br><ul><li> Brief and guide the staff on achievement of the daily / weekly / monthly sales target</li><li> Must be fashionable / well-groomed and possess up-to-date product knowledge to ensure minimal stock loss</li><li> Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs</li><li> Ensure minimal stock loss manage stockrooms</li><li> Implement the operating procedures at the store and ensure the brand and company’s policies and procedures are adhered by all the staff at all the times</li><li> Apply creative techniques to achieve / exceed the store sales target</li><li> Ensure has the required stock levels to maximize the sales</li><li> Weekly audit the store administration and resolve discrepancies if any</li><li> Manage the daily roaster, leave and grievances of the retail staff</li><li> Maintain the visual merchandising standards at the stores all the time as per set VM standards</li><li> Promote the Club Apparel Loyalty Program of the company for repeat sales</li><li> Supervise the store and provide feedback to the Area Manager with regards to the employees and products</li><li> Ensure awareness and vigilance at all times of security in the store without any negligence</li><li> Must be updated about the various brands of the group for suggestive selling to the customers</li><li> End to end store operations responsibility</li><li> Must be physically fit to stand for extended hours and heavy lifting</li></ul>

Job Summary<br><br>To manage the branch in accordance with CBQ overall strategic objectives and mission statement, in order to promote sales, achieve business growth and provide high quality service to the customers.<br><br>Key Accountabilities<br><br>Supervision of Subordinates<br><br> Organize and supervise the activities and work of subordinates to ensure that all work within a specific area of the activity is carried out in an efficient manner which is consistent with operating procedures and policy. Provide on-the-job training and constructive feedback to subordinates to support their overall development.<br><br>Budgets and Plans<br><br> Contribute to the preparation of the budget and monitor financial performance versus the budget so that the business is aware of anticipated costs/revenues and areas of unsatisfactory performance are identified.<br><br>Branch Management<br><br> Manage the implementation of segment value propositions and provision of services in the assigned branch, in order to provide high - Manage and review manpower staffing for branch under this position’s area of responsibility based on set CBQ branch target and mission statement, in order to ensure that branch manpower needs are sufficiently addressed. Organize and supervise the implementation of branch Marketing and Business Development plans, in order to ensure flawless execution to drive growth and profitability for the business through utilization of branch as company owned media space. Organize and supervise customer focus initiative and product or brand awareness campaigns in the branch, in order to sensitize branch team to the needs of customer and CBQ corporate values. Oversee the approval of all advances within the branch, in order to manage cash level and exposure in adherence to CBQ policy and standard.<br><br>Branch Performance Management<br><br> Monitor performance of the branch within area of responsibility against set of objectives through regular follow up of periodic result monitoring (daily, monthly, quarterly, and annually) in order to achieve target and drive operational excellence. Monitor branch credit portfolio quality and follow up on the delays by implementing remedial action plan if necessary, in order to improve the credit portfolio quality.<br><br>Other Accountabilities<br><br>Branch Customer Service<br><br> Manage and review CBQ branch service quality and implement immediate remedial action plans if necessary, in order to ensure high quality of services are readily provided to CBQ branch customer. Monitor the management of CBQ branch customer complaints and queries, in order to ensure speedy and effective resolution to complaint and or query. Manage branch initiatives to promote self-service channels by encouraging staff to educate customer use of alternative channels (ATMs, POS, Call Centre, SMS, IVR, Bank Direct etc), in order to drive optimization of services to improve profitability.<br><br>Branch Capability Building<br><br> Conduct periodic coaching and capability building programs for CBQ branch team, in order to drive team performance to achieve growth and profitability for the business. Collect input from branch team and provide improvement suggestion for new or existing branch operation, in order to ensure all business opportunities and service quality are optimized.<br><br>Branch Reporting<br><br> Generate periodic and or ad-hoc reports about branch team, in order to provide visibility on the team’s achievement against established business target.<br><br>Change Management<br><br> Lead and direct the management of change through continuous improvement of departmental systems, processes and practices taking into account ‘international leading practice’, changes in international standards and changes in the business environment which demand proactive action plans.<br><br>Policies, Systems, Processes and Procedures<br><br> Develop and oversee the implementation of functional policies, procedures and controls in order to ensure that all activities are conducted in compliance with risk, audit, and regulatory requirements while delivering a quality, cost-effective service.<br><br>Quality, Health, Safety, and Environment <br><br> Ensure compliance to all relevant quality, health, safety and environmental management policies, procedures and controls across the department to guarantee employee safety, legislative compliance, delivery of high quality products/service and a responsible environmental attitude.<br><br>MIS and Reports<br><br> Ensure that all departmental reports are prepared timely and accurately and meet CBQ department requirements, policies and standards.<br><br>Education<br><br>Bachelor’s Degree, in Business-related major

Job Summary<br><br>To manage the branch in accordance with CBQ overall strategic objectives and mission statement, in order to promote sales, achieve business growth and provide high quality service to the customers.<br><br>Key Accountabilities<br><br>Supervision of Subordinates<br><br> Organize and supervise the activities and work of subordinates to ensure that all work within a specific area of the activity is carried out in an efficient manner which is consistent with operating procedures and policy. Provide on-the-job training and constructive feedback to subordinates to support their overall development.<br><br>Budgets and Plans<br><br> Contribute to the preparation of the budget and monitor financial performance versus the budget so that the business is aware of anticipated costs/revenues and areas of unsatisfactory performance are identified.<br><br>Branch Management<br><br> Manage the implementation of segment value propositions and provision of services in the assigned branch, in order to provide high - Manage and review manpower staffing for branch under this position’s area of responsibility based on set CBQ branch target and mission statement, in order to ensure that branch manpower needs are sufficiently addressed. Organize and supervise the implementation of branch Marketing and Business Development plans, in order to ensure flawless execution to drive growth and profitability for the business through utilization of branch as company owned media space. Organize and supervise customer focus initiative and product or brand awareness campaigns in the branch, in order to sensitize branch team to the needs of customer and CBQ corporate values. Oversee the approval of all advances within the branch, in order to manage cash level and exposure in adherence to CBQ policy and standard.<br><br>Branch Performance Management<br><br> Monitor performance of the branch within area of responsibility against set of objectives through regular follow up of periodic result monitoring (daily, monthly, quarterly, and annually) in order to achieve target and drive operational excellence. Monitor branch credit portfolio quality and follow up on the delays by implementing remedial action plan if necessary, in order to improve the credit portfolio quality.<br><br>Other Accountabilities<br><br>Branch Customer Service<br><br> Manage and review CBQ branch service quality and implement immediate remedial action plans if necessary, in order to ensure high quality of services are readily provided to CBQ branch customer. Monitor the management of CBQ branch customer complaints and queries, in order to ensure speedy and effective resolution to complaint and or query. Manage branch initiatives to promote self-service channels by encouraging staff to educate customer use of alternative channels (ATMs, POS, Call Centre, SMS, IVR, Bank Direct etc), in order to drive optimization of services to improve profitability.<br><br>Branch Capability Building<br><br> Conduct periodic coaching and capability building programs for CBQ branch team, in order to drive team performance to achieve growth and profitability for the business. Collect input from branch team and provide improvement suggestion for new or existing branch operation, in order to ensure all business opportunities and service quality are optimized.<br><br>Branch Reporting<br><br> Generate periodic and or ad-hoc reports about branch team, in order to provide visibility on the team’s achievement against established business target.<br><br>Change Management<br><br> Lead and direct the management of change through continuous improvement of departmental systems, processes and practices taking into account ‘international leading practice’, changes in international standards and changes in the business environment which demand proactive action plans.<br><br>Policies, Systems, Processes and Procedures<br><br> Develop and oversee the implementation of functional policies, procedures and controls in order to ensure that all activities are conducted in compliance with risk, audit, and regulatory requirements while delivering a quality, cost-effective service.<br><br>Quality, Health, Safety, and Environment <br><br> Ensure compliance to all relevant quality, health, safety and environmental management policies, procedures and controls across the department to guarantee employee safety, legislative compliance, delivery of high quality products/service and a responsible environmental attitude.<br><br>MIS and Reports<br><br> Ensure that all departmental reports are prepared timely and accurately and meet CBQ department requirements, policies and standards.<br><br>Education<br><br>Bachelor’s Degree, in Business-related major

Key Accountabilities:• Oversee and manage the daily functioning of the store, including opening and closing procedures and ensuring adherence to company policies.• Monitor sales performance, identify trends, and implement strategies to meet or exceed sales targets.• Ensure all customers receive excellent service and handle complaints, inquiries, and issues professionally.• Monitor stock levels, order new products, process shipments, conduct stock counts, and maintain accurate inventory records to prevent stockouts and losses.• Ensure the store is clean, organized, and visually appealing with proper displays and signage.• Prepare work schedules and delegate tasks to team members to ensure proper coverage and productivity.• Recruit, hire, train, coach, and motivate store staff to improve their performance and skills.• Monitor staff performance, provide feedback, and conduct performance reviews.• Implement and enforce security measures to protect employees, customers, and store assets.• Maintain accurate records, including sales reports and expense reports, and manage cash handling procedures.• Performs any work requested by the direct manager.<br>Qualifications:Bachelor degree in business, management, or a related field.+5 Years experience involves a blend of leadership, operational, and customer-facing skills.<br>Skills:Both verbal and written, for interacting with staff, customers, and stakeholders. Guiding and motivating a team to meet and exceed targets. Training and developing employees to improve performance. Mediating disputes and resolving issues between staff or customers. Handling customer complaints, inquiries, and ensuring a positive experience. Understanding and implementing sales techniques to drive revenue. Maintaining order and attention to detail in a store environment.

POSITION OBJECTIVE The position is responsible for receiving, inspecting, storing and issuing merchandise for use in the shop<br><br>Key Responsibiities<br><br> Receive merchandize and count it physically and electronically in order to ensure accuracy of information Inspect the quality of the products and report the discrepancies to store manager / assistant store manager about damaged products Classify and stock the products in the stock room as per the store procedures to ensure quick availability of the product Tag the newly arrived stock and / or return the products as per the instruction of senior Assist the sales staff in replenishing stocks on the shelves in order to ensure availability of products at all times Ensure awareness and vigilance at all times of security in the store without any negligence Ensure the highest standards of housekeeping standards Flexible to work for extended hours during the Sale / Festival period Must be physically fit and ability of heavy lifting Record the inventory inward / outward and maintain the report of the same Check for missing price tags and report the same Ability to heavy lift and minimum of 10 kg weight Assist during Stock Take processes

POSITION OBJECTIVE<br><br> The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager<br><br>Key Responsibilities<br><br>Customer Service<br><br> Greet the customers and assist them in selecting the right product. Convert the window shoppers to ultimate buyers. Promote the Club Apparel Loyalty Program of the company for repeat sales Serve Customers with the highest standards and follow the company guideline of selling ( GUEST – Greet, Understand, Explain, Sell, Thank) Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge Must be presentable and well-groomed at all the times Flexible to work for extended hours during the Sale period Must possess up to date product knowledge and ensure minimal stock loss. Flexible to work for extended hours during the Sale period.<br><br>Merchandise<br><br> Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained. Record the inventory inward / outward and maintain the report of the same Process Handle the POS (Point of Sale) / Billing Counter efficiently Tally money in the cash till during the beginning / end of the shifts Issue receipts / refunds / change to the customers correctly Process the payments by cash / credit cards / vouchers / automatic debits Ensure awareness and vigilance at all times of security in the store without any negligence Must be flexible to work for varied shifts and overtime as per the business requirement Adhere to SOP & Loss Prevention Policies Maintain confidentiality of the sales figures to the outside party

<strong>Objective<br><br></strong>This position is responsible for driving revenue growth by implementing retail SOPs, enhancing customer experience, and ensuring operational excellence across stores. It also oversees staffing, training, and team performance while representing the brand through effective leadership and service standards.<br><br><strong>Key Responsibility<br><br></strong>Sales and profitability:<br><br><ul><li> Achieve quantitative measures of performance in the following areas: Units per transaction, Average transaction value, sales per month, sales per square feet, sales turnover, shrinkage control, increase in conversion percentage</li><li> Set store sales target to maximize the sales and profitability</li><li> Guide Area Managers and Stores Managers to maximize productivity in stores through effective utilization of the available resources</li><li> Effective management of the operational costs, reduction in operational costs by automation</li><li> Adhere and enforce Company SOP, Policies and procedures; loss prevention audit guidelines in all the stores. Also monitor the measures to ensure compliance by all the employees</li><li> Oversea the implementation and execution of the Visual Merchandising guidelines are followed at all the stores at all times</li><li> Recruit and train the staff on sales techniques, customer service, teamwork, and other etiquettes as per the company and brand requirements</li><li> Evaluate the performance of the employees annually and promote open lines of communication through coaching and motivation</li><li> Interpret and make decision on operations and visual standards based on store and client’s needs<br><br></li></ul><strong>Employee Development<br><br></strong><ul><li> Identify store training and development needs in conjunction with the Brand General Manager and training department</li><li> Formulate a succession plan, in conjunction with the Brand General Manager</li><li> Set KPI’s and KRA’s for direct subordinates and conduct performance appraisal and feedback</li><li> Involve in the selection and recruitment of the operational staff, when required</li><li> Ensure technical and behavioral proficiency of staff through appropriate Learning and Development initiatives<br><br></li></ul><strong>Communication<br><br></strong><ul><li> Conduct regional sales and operations meetings on regular basis</li><li> Provide frequent feedback to the Area Managers and Store Managers on their performances, in relation to company's performance</li><li> Ensure brand participation in loyalty program ‘Club Apparel’</li><li> Weekly meeting with GM and Sr. Management to discuss business plan V/s Achievements and improvement areas<br><br></li></ul><strong>Stock Management<br><br></strong><ul><li> Monitor store inventory in consultation with Brand General Manager and Brand Managers</li><li> Promote a proactive relationship between GM, Area Manager, Brand Manager, Store Manager and the Buyers/Planners thereby maximizing sales</li><li> Monitor slow-moving and outdated stock, in consultation with Brand Managers</li><li> Ensure stock security measures are effectively managed by Store Managers<br><br></li></ul><strong>Store Design And Projects Management<br><br></strong><ul><li> Involve in the design and layout process of the new store projects.</li><li> Design a "New Store Schedule' prior to commencement of design process.</li><li> Provide guidance to concept Architect during the design and implementation process.</li><li> Conduct regular Project update meetings with the Projects team.</li><li> Provide guidance and support to territory during set-up and merchandising phase.<br><br></li></ul><strong>Miscellaneous<br><br></strong><ul><li> Ensure enhanced brand visibility and provide inputs for marketing and brand awareness.</li><li> Handling legal responsibilities related to store management/store opening/planning.<br><br></li></ul><strong>Desired Experience<br><br></strong><ul><li> 6–8 years of progressive experience in retail operations or business management, with at least 3 years in a managerial role.</li><li> Proven experience in managing large retail teams and driving sales across multiple store formats.</li><li> Strong understanding of retail KPIs, customer experience, team leadership, and operational efficiency.</li><li> Bachelor's degree in Business Administration, Retail Management, or a related field.</li></ul>

<p>Reporting to : Store Manager/ Store Director</p> <p> <br>Position Purpose: </p> <p> <br>As Beauty Consultant, you are the face of Sephora on the shop floor. You create an inspiring, inclusive and personalised <br>beauty experience for every client. Using expert product knowledge, beauty services and digital tools, you build lasting client loyalty, drive store sales and KPIs, and uphold Sephora s brand, operational and visual standards. At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply <br>with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, <br>we belong to something beautiful. </p> <p> <strong>You will excel and enjoy this role if you are ready to actively handle the following missions: </strong> </p> <p> <br>Sephora Attitude &amp; Image <br> Apply the Sephora Attitude with every client, from welcoming and knowing their needs to closing the sale. <br> Maintain an exemplary image in line with Sephora grooming and uniform guidelines and act as a role <br>model for the team. </p> <p> <br>Client Experience &amp; Loyalty <br> Welcome every client warmly, listen to and understand their needs, and deliver a personalised experience <br>that exceeds expectations. <br> Build long-term client relationships and capture client details with consent. <br> Promote and enrol clients in the Sephora loyalty programme and explain its benefits to drive repeat visits. <br> Handle client queries, exchanges and complaints professionally, escalating to the Supervisor or Store <br>Manager when needed. <br> Act on client feedback (e.g. Lovemeter, mystery shopper visits and Google reviews) to continuously <br>improve the in-store experience. </p> <p> <br>Beauty Expertise, Services &amp; Education <br> Advise clients on the most suitable products and routines across makeup, skincare, fragrance and haircare, <br>according to their needs, skin type and concerns. <br> Deliver and promote in-store beauty services (makeovers, skin consultations, mini-services) to the <br>Sephora standard. <br> Demonstrate new launches, Sephora Collection and exclusive brands, and support the store team during <br>brand activations and events. <br> Keep knowledge up to date through Sephora University sessions, in-store trainings, brand trainings and <br>the digital learning platform, and share learnings with colleagues. </p> <p> <br>Sales &amp; Performance <br> Use Sephora selling techniques to build and maximise every client basket through cross-selling, <br>complementary products, samples and services. <br> Contribute to the store s monthly turnover and commercial KPIs. <br> Track own performance with the Store Manager and act on coaching and feedback to improve results. </p> <p> <br>Omnichannel &amp; Digital <br> Use in-store digital tools (e.g. tablets, Beauty Hub tools, clienteling apps) to enrich the client experience <br>and access product information. <br> Support omnichannel services such as Click &amp; Collect, online order pick-ups and returns, and promote the <br>Sephora app and website. </p> <p> <br>Store Operations &amp; Standards <br> Apply Sephora policies and procedures, including cash handling, returns and exchanges, health &amp; safety <br>and hygiene standards. <br> Support merchandising and visual standards (products, testers, pricing, animations, cash desk area, stock <br>room) and keep the store clean, tidy and fully replenished. <br> Participate in stock receiving, replenishment, stock counts and inventories to ensure stock accuracy. <br> Contribute to loss prevention by following shrinkage-control procedures and reporting irregularities. <br> Contribute to positive store audit results and help close action points. <br> Report store maintenance issues through the maintenance device, using the correct priority level, and <br>follow up to close the issue once it is resolved. <br> Support the store across all areas where needed (cash desk, stock room, services, events). </p> <p> <br>KPIs and deliverables <br> Store sales vs. target; average basket value, units per transaction and conversion. <br> Client satisfaction: Lovemeter, mystery shopper and Google review results; loyalty enrolments and <br>services delivered. <br> Audit results, stock accuracy and shrinkage, visual merchandising and grooming standards. <br> Completion of mandatory trainings and product knowledge assessments. </p> <p> <br>Core Skills <br> <strong>Passion for Beauty: </strong>Genuine enthusiasm and curiosity about beauty. <br> <strong>Sales Drive</strong>: Listen to customers needs and sell. <br> <strong> Service Orientation</strong>: Create memorable customer experiences. <br> <strong>Flexibility:</strong> Face ambiguity and adapt to circumstances. <br> <strong>Openness to Learn:</strong> Be curious and learn something every day. <br> <strong>Winning Together Mindset:</strong> Team-first thinking and collective achievements. <br> <strong>Energy Drive:</strong> Get energy from high-intensity environments. </p> <p> <br> <strong>Here, you will find: </strong> </p> <p> <br> <strong> Community.</strong> In which authenticity is embraced, and the strength of our differences fuels our collective <br>spirit <br> <strong>Culture of empowerment.</strong> Learning &amp; growth, that offers you the tools, space and opportunity to learn, <br>innovate and lead <br> <strong>Work that brings fulfilment.</strong> From delighting clients every day, to inspiring our industry at large, every <br>action makes a difference </p> <p> <br> <strong>Join us and belong to something beautiful.</strong> </p><p><strong>Desired Candidate Profile</strong></p><p> <strong>Do not hesitate to apply if you have: </strong> </p> <p> <br> Minimum 1 2 years experience in retail sales, with proven success in sales and client service. <br> Experience in beauty, cosmetics or luxury retail is preferred. <br> You have a high school diploma; a diploma or certification in beauty, makeup or cosmetology is a plus. <br> Good knowledge of beauty products and trends, with at least basic skincare knowledge; makeup <br>application skills are an advantage. <br> Strong selling and clienteling techniques. <br> Excellent communication and interpersonal skills. <br> You are comfortable using digital tools and point-of-sale systems. <br> You are client-focused, collaborative, results-driven and resilient, and you value uniqueness and <br>differences. <br> You are punctual, reliable and able to work flexible retail shifts, including weekends and public holidays. <br> You are an English speaker minimum intermediate level for OGCC and basic level for KSA. <br> Arabic is a plus for OGCC and mandatory for KSA. </p>

Reporting to : Store Manager/ Store Director<br><br><strong>Position Purpose<br><br></strong>As Beauty Consultant, you are the face of Sephora on the shop floor. You create an inspiring, inclusive and personalised<br><br>beauty experience for every client. Using expert product knowledge, beauty services and digital tools, you build lasting client loyalty, drive store sales and KPIs, and uphold Sephora’s brand, operational and visual standards. At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply<br><br>with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together,<br><br>we belong to something beautiful.<br><br><strong>You will excel and enjoy this role if you are ready to actively handle the following missions: <br><br></strong>Sephora Attitude &amp; Image<br><br><ul><li> Apply the Sephora Attitude with every client, from welcoming and knowing their needs to closing the sale.</li><li> Maintain an exemplary image in line with Sephora grooming and uniform guidelines and act as a role<br><br></li></ul>model for the team.<br><br>Client Experience &amp; Loyalty<br><br><ul><li> Welcome every client warmly, listen to and understand their needs, and deliver a personalised experience<br><br></li></ul>that exceeds expectations.<br><br><ul><li> Build long-term client relationships and capture client details with consent.</li><li> Promote and enrol clients in the Sephora loyalty programme and explain its benefits to drive repeat visits.</li><li> Handle client queries, exchanges and complaints professionally, escalating to the Supervisor or Store<br><br></li></ul>Manager when needed.<br><br><ul><li> Act on client feedback (e.g. Lovemeter, mystery shopper visits and Google reviews) to continuously<br><br></li></ul>improve the in-store experience.<br><br>Beauty Expertise, Services &amp; Education<br><br><ul><li> Advise clients on the most suitable products and routines across makeup, skincare, fragrance and haircare,<br><br></li></ul>according to their needs, skin type and concerns.<br><br><ul><li> Deliver and promote in-store beauty services (makeovers, skin consultations, mini-services) to the<br><br></li></ul>Sephora standard.<br><br><ul><li> Demonstrate new launches, Sephora Collection and exclusive brands, and support the store team during<br><br></li></ul>brand activations and events.<br><br><ul><li> Keep knowledge up to date through Sephora University sessions, in-store trainings, brand trainings and<br><br></li></ul>the digital learning platform, and share learnings with colleagues.<br><br>Sales &amp; Performance<br><br><ul><li> Use Sephora selling techniques to build and maximise every client basket through cross-selling,<br><br></li></ul>complementary products, samples and services.<br><br><ul><li> Contribute to the store’s monthly turnover and commercial KPIs.</li><li> Track own performance with the Store Manager and act on coaching and feedback to improve results.<br><br></li></ul>Omnichannel &amp; Digital<br><br><ul><li> Use in-store digital tools (e.g. tablets, Beauty Hub tools, clienteling apps) to enrich the client experience<br><br></li></ul>and access product information.<br><br><ul><li> Support omnichannel services such as Click &amp; Collect, online order pick-ups and returns, and promote the<br><br></li></ul>Sephora app and website.<br><br>Store Operations &amp; Standards<br><br><ul><li> Apply Sephora policies and procedures, including cash handling, returns and exchanges, health &amp; safety<br><br></li></ul>and hygiene standards.<br><br><ul><li> Support merchandising and visual standards (products, testers, pricing, animations, cash desk area, stock<br><br></li></ul>room) and keep the store clean, tidy and fully replenished.<br><br><ul><li> Participate in stock receiving, replenishment, stock counts and inventories to ensure stock accuracy.</li><li> Contribute to loss prevention by following shrinkage-control procedures and reporting irregularities.</li><li> Contribute to positive store audit results and help close action points.</li><li> Report store maintenance issues through the maintenance device, using the correct priority level, and<br><br></li></ul>follow up to close the issue once it is resolved.<br><br><ul><li> Support the store across all areas where needed (cash desk, stock room, services, events).<br><br></li></ul>KPIs and deliverables<br><br><ul><li> Store sales vs. target; average basket value, units per transaction and conversion.</li><li> Client satisfaction: Lovemeter, mystery shopper and Google review results; loyalty enrolments and<br><br></li></ul>services delivered.<br><br><ul><li> Audit results, stock accuracy and shrinkage, visual merchandising and grooming standards.</li><li> Completion of mandatory trainings and product knowledge assessments.<br><br></li></ul>Core Skills<br><br><ul><li> Passion for Beauty: Genuine enthusiasm and curiosity about beauty.</li><li> Sales Drive: Listen to customers’ needs and sell.</li><li> Service Orientation: Create memorable customer experiences.</li><li> Flexibility: Face ambiguity and adapt to circumstances.</li><li> Openness to Learn: Be curious and learn something every day.</li><li> Winning Together Mindset: Team-first thinking and collective achievements.</li><li> Energy Drive: Get energy from high-intensity environments.<br><br></li></ul><strong>Do Not Hesitate To Apply If You Have<br><br></strong><ul><li> Minimum 1–2 years’ experience in retail sales, with proven success in sales and client service.</li><li> Experience in beauty, cosmetics or luxury retail is preferred.</li><li> You have a high school diploma; a diploma or certification in beauty, makeup or cosmetology is a plus.</li><li> Good knowledge of beauty products and trends, with at least basic skincare knowledge; makeup<br><br></li></ul>application skills are an advantage.<br><br><ul><li> Strong selling and clienteling techniques.</li><li> Excellent communication and interpersonal skills.</li><li> You are comfortable using digital tools and point-of-sale systems.</li><li> You are client-focused, collaborative, results-driven and resilient, and you value uniqueness and<br><br></li></ul>differences.<br><br><ul><li> You are punctual, reliable and able to work flexible retail shifts, including weekends and public holidays.</li><li> You are an English speaker – minimum intermediate level for OGCC and basic level for KSA.</li><li> Arabic is a plus for OGCC and mandatory for KSA.<br><br></li></ul><strong>Here, You Will Find<br><br></strong><ul><li> Community. In which authenticity is embraced, and the strength of our differences fuels our collective spirit</li><li> Culture of empowerment. Learning &amp; growth, that offers you the tools, space and opportunity to learn,<br><br></li></ul>innovate and lead<br><br><ul><li> Work that brings fulfilment. From delighting clients every day, to inspiring our industry at large, every<br><br></li></ul>action makes a difference<br><br><strong>Join us and belong to something beautiful.</strong>

POSITION OBJECTIVE<br><br> The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager<br><br>Key Responsibilities<br><br>Customer Service<br><br> Greet the customers and assist them in selecting the right product. Convert the window shoppers to ultimate buyers. Promote the Club Apparel Loyalty Program of the company for repeat sales Serve Customers with the highest standards and follow the company guideline of selling ( GUEST – Greet, Understand, Explain, Sell, Thank) Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge Must be presentable and well-groomed at all the times Flexible to work for extended hours during the Sale period Must possess up to date product knowledge and ensure minimal stock loss. Flexible to work for extended hours during the Sale period.<br><br>Merchandise<br><br> Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained. Record the inventory inward / outward and maintain the report of the same Process Handle the POS (Point of Sale) / Billing Counter efficiently Tally money in the cash till during the beginning / end of the shifts Issue receipts / refunds / change to the customers correctly Process the payments by cash / credit cards / vouchers / automatic debits Ensure awareness and vigilance at all times of security in the store without any negligence Must be flexible to work for varied shifts and overtime as per the business requirement Adhere to SOP & Loss Prevention Policies Maintain confidentiality of the sales figures to the outside party

POSITION OBJECTIVE<br><br> The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager<br><br>Key Responsibilities<br><br>Customer Service<br><br> Greet the customers and assist them in selecting the right product. Convert the window shoppers to ultimate buyers. Promote the Club Apparel Loyalty Program of the company for repeat sales Serve Customers with the highest standards and follow the company guideline of selling ( GUEST – Greet, Understand, Explain, Sell, Thank) Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge Must be presentable and well-groomed at all the times Flexible to work for extended hours during the Sale period Must possess up to date product knowledge and ensure minimal stock loss. Flexible to work for extended hours during the Sale period.<br><br>Merchandise<br><br> Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained. Record the inventory inward / outward and maintain the report of the same Process Handle the POS (Point of Sale) / Billing Counter efficiently Tally money in the cash till during the beginning / end of the shifts Issue receipts / refunds / change to the customers correctly Process the payments by cash / credit cards / vouchers / automatic debits Ensure awareness and vigilance at all times of security in the store without any negligence Must be flexible to work for varied shifts and overtime as per the business requirement Adhere to SOP & Loss Prevention Policies Maintain confidentiality of the sales figures to the outside party

<p>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.</p> <p> </p> <p>Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.</p> <p> </p> <p> With 56,000 employees in 35 countries, we connect customers and beauty brands within the world s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more. </p> <p> </p> <p><strong><br></strong></p><p> <strong>You will excel and enjoy this position if you are ready to actively handle the following missions :</strong> </p> <p> <strong> <em> </em> </strong> </p> <p> <strong> Client Experience:</strong> </p> <p> </p> <p> </p> <ul> <li>Embody Sephora Attitude and set an example in front of the team.</li> </ul> <ul> <li>Provide support to the team in difficult situations ensuring client satisfaction. </li> <li>Provide extensive coaching and training to assist the team in meeting all commercial and operational KPIs.</li> <li>Take over floor leadership segments and ensure the floor is always managed and covered.</li> <li>Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li> <li>Provide support for the floor manager as an active co-lead.</li> <li>Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.</li> <li>Inspire the team to use digital tools to deliver a customized service.</li> <li>Work in partnership with the Services Manager and coach the team to offer our Beauty Services to maximize client satisfaction.</li> <li>Provide support for the Customer Experience Manager in analyzing results and proposing action plans in order to enhance client experience during the skincare shopping experience. </li> <li>Provide support for the Customer Experience Manager by maintaining and enforcing quality customer service and resolving customer service complaints.</li> </ul> <p> </p> <p> <strong>Sales:</strong> </p> <p> <strong> </strong> </p> <ul> <li>Collaborate in achieving skincare sale targets and overall store objectives. </li> <li>Reinforce sales policies and techniques established at Sephora University with all team members. </li> <li>Balance and drive the sales target among selective, exclusive and Sephora Collection.</li> <li>Provide support for the Customer Experience Manager in analyzing sales results and proposing action plans to achieve set targets.</li> <li>Ensure achievements by the hour are shared with colleagues and are an active part of animating the floor and motivating the team. </li> <li>Create disruptive internal competitions to motivate the team and boost achievements.</li> </ul> <p> </p> <p> <strong>Operations:</strong> </p> <p> </p> <ul> <li>Apply the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security) and provide feedback. </li> <li>Contribute to the store projection of an excellent image through cleanliness and product restocking.</li> <li>Together with the Customer Experience Manager, encourage the team to apply and follow established policies and procedures regarding store operations. </li> <li>Accurately monitor stock availability and report low stock to the Operation Manager to avoid OOS situations.</li> <li>Validate the podium order proposed by the Operations Manager and Podium daily performance is closely monitored.</li> <li>Align with Store Management on Shelving plans, novelties, brand relocations, gird changes, etc. and communicate to your assigned team. </li> </ul> <p> </p> <p> <strong>People:</strong> </p> <p> </p> <ul> <li>Motivate and develop the team through daily coaching / observations.</li> <li>Communicate and inspire the team on business strategy, vision and relevant information through animate briefing, coaching and training.</li> <li>Increase the team s confidence and motivation by praise and feedback for their performance.</li> <li>Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the CEM.</li> <li>Coordinate with Store Management and ensure your assigned team is attending training and follow-up is done after the training is attended.</li> <li>Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member. Register new staff, report log in issues and oversee gift distribution of your assigned team. </li> <li>Ensure an addictive beauty experience through performing monthly assessments. </li> <li>Facilitate team monthly meetings to analyze and discuss their performance.</li> <li>Be responsible for the PCR and PIP process of the entire assigned team.</li> <li>Oversee the annual leave of the team and liaise with CEM / SM for final validation according to business needs.</li> </ul> <p> </p> <p> </p> <p> <strong>Business:</strong> </p> <p> <strong> </strong> </p> <ul> <li>Provide support to the Customer Experience Manager / Store Director with knowledge </li> </ul> <p>of the market conditions, competition, client needs, etc.</p> <ul> <li>Analyze all relevant KPIs and propose action plans for improvement. </li> <li>Develop and propose short and long-term strategies to drive top and bottom line/brands sales.</li> <li>Manages business KPIs and team selling behavior in our higher volume stores, while delivering a memorable customer experience.</li> <li>Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.</li> <li>Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training and monthly trends.</li> <li>Plan, implement and oversee in-store promotional events or displays.</li> </ul> <p> </p> <p> </p> <p> </p> <strong>Relationships </strong> <strong> </strong> <p> <strong> Internal Relationships: </strong> Store team (Store Manager/Director, Supervisor, Beauty Consultants), and Head Office teams.</p> <p> <strong> External Relationships: </strong> Clients, Brand Promoters/Managers Brand Trainers, Security, and Cleaning team.</p><p><strong>Desired Candidate Profile</strong></p><ul> <li>Minimum 5 years of experience in retail with proven successful sales and services in store. </li> <li>Minimum 2 to 3 years experience in team management. </li> <li>3 years in the beauty industry.</li> <li>Advanced skincare knowledge.</li> <li>Bachelor s degree.</li> <li>English Advanced level.</li> <li>Arabic is a plus.</li> <li>Digital orientation/analytical skills/business acumen.</li> <li>Excellent communication/public speaking skills.</li> <li>Ability to develop and manage people.</li> <li>Commercial awareness. </li> <li>Strong training &amp; coaching ability on product and services.</li> <li>Intermediate MS Office Skills.</li> </ul>

BUSINESS INTRODUCTIONMajid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day <br>JOB TITLESales Associate | Majid Al Futtaim Lifestyle | Operations<br>ROLE PROFILE:Be The Ultimate Champion of Customer Service Standards in Line with Majid Al Futtaim Guidelines, Understanding Customer Needs and Enabling the Fulfilment of an Exceptional Experience for The Customer. Ensure Customer Concerns Are Addressed Promptly and Professionally and Escalated in A Timely Manner to the Store Manager, When Necessary, Keep the Customer in Mind Through All Interactions. Achieve Set Sales Targets and Use Creative Ways to Exceed the Same, Keeping the Customer in Mind. Contribute To Enhanced Sales Targets with Thorough Product Knowledge, Taking Opportunities to Up Sell and Cross Sell. Ensure Store Standards Are Maintained at All Times, Supporting with Instore Tasks Including but Not Limited to Cleanliness, Tidiness and Replenishment. Comply With All Store Security Policies and Regulations, Minimizing Exposure to Stock Loss. Use Advanced Selling Skills in Order to Better Support the Customer’s Needs, Generate High Value Transactions, And Build a Consistent Flow of Repeat Custom Recommend, Select, And Help Locate or Obtain Merchandise Based on Customer Need in Other Majid Al Futtaim Fashion Brands and Stores, If Not Available Instore.<br>REQUIREMENTS:High School Certificate1-2 Years Industry Experience Good Communication Skills Excellent Customer Service<br>WHAT WE OFFERAt Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us! Work in a friendly environment, where everyone shares positive vibes and excited about our future. Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.

Position Objective<br><br>The Beauty Advisor is responsible for representing the brand by maximizing sales within the store through exceptional customer service and deep product knowledge. This role involves creating a welcoming environment, providing personalized beauty consultations, and contributing to the overall store operations and visual presentation standards as directed by the store manager or assistant store manager.<br><br>Key Responsibility<br><br>Customer Service & Sales<br><br> Serve as the initial point of contact for customers, offering personalized beauty consultations and product recommendations tailored to individual needs. Engage with customers in a warm, approachable manner, providing skincare advice, makeup tutorials, and product demonstrations to enhance the shopping experience. Assist customers in selecting products that meet their specific beauty needs, converting window shoppers into buyers, and building lasting customer relationships. Proactively promote and upsell the brand’s products, including cross-selling complementary items from within the store or other group brands. Promote and encourage customers to join the Club Apparel Loyalty Program to drive repeat sales and brand loyalty.<br><br>Product Knowledge & Brand Representation<br><br> Stay updated on the latest beauty trends, product launches, and ingredients in skincare and makeup to provide accurate information to customers. Maintain a deep understanding of the brand’s ethos, heritage, and products to deliver a consistent and compelling message to customers. Ensure that personal grooming and appearance reflect the brand image at all times. Demonstrate and apply makeup or skincare products to showcase their features and benefits, ensuring customers leave with a positive and informed impression of the brand.<br><br>Store Operations<br><br> Assist in store operational tasks, including opening and closing procedures, inventory management, and stock replenishment to ensure a well-stocked and organized sales floor. Help maintain visual presentation standards and ensure the store is clean, organized, and visually appealing according to company guidelines. Support in executing marketing and promotional activities, such as in-store events or product launches, to enhance customer engagement. Follow Standard Operating Procedures (SOPs) in handling payments, product returns, and customer complaints professionally and efficiently. Ensure compliance with health and safety standards, particularly when handling beauty products.<br><br>Sales Targets & KPIs<br><br> Consistently achieve or exceed individual sales targets, contributing to the overall store’s performance. Track and report on key performance indicators (KPIs) such as conversion rates, average transaction values, and customer satisfaction scores. Work closely with the team to meet collective goals, supporting a collaborative and results-driven store environment.<br><br>Desired Qualification<br><br>Strong knowledge of cosmetics, skincare, and beauty trends with experience in applying products. Proven customer service skills in retail, especially in beauty, and ability to build rapport with customers. Excellent communication and interpersonal skills for personalized product recommendations. A background in cosmetology or skincare is preferred but not mandatory; professional training in makeup or skincare is a plus.

POSITION OBJECTIVE<br><br> The position is responsible for generating sales and deliver customer service at its best. Support the other operational duties such as housekeeping, visual presentation standards, etc. as assigned by the Store Management Team.<br><br>Key Responsibilities<br><br>Hospitality and Guest Service<br><br> Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room. Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate. Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge. Enhances the guest experience by following the S. E. T. Principles: Smile, Eye Contact, Thank You. Uses proper procedures to ensure the accuracy of every order for every guest. Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru. Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs. Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue. Listens carefully to guests and apologizes for the experience in the case of a complaint. Store Operations Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided. Prepares all products as required, following the order monitor to ensure the accuracy of every order. Communicates showcase and product needs to ensure proper product availability for guests. Regularly takes temperatures of the required products and records in the Time & Temperature Log. Policies and Procedures Participates in and attends all store meetings and other related functions. Follows all restaurant policies, procedures and standards. Maintains the front counter by keeping it clean, organized, stocked and ready for rush periods in the restaurant. Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager. Cashiering Receives payment by cash, credit cards, vouchers or automatic debits. Issue receipts, refunds, or change to the customers correctly. Count money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change. Maintain clean and orderly checkout areas. Health & Safety Works in compliance with occupational health and safety legislation. Knows, understands and follows safe work practices and procedures. Uses or wears personal protective equipment or clothing as required. Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner. Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone.