وظائف Active Directory

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><p>We are currently looking Identity Security - Active Directory security Consultant our Qatar operations.</p><br><p>Required Experience &amp; Skills</p><br><p>* 8+ years in Identity Security / Security Engineering</p><br><p>* Deep hands‑on experience with:</p><br><p>* Active Directory security</p><br><p>* Active Directory Security</p><br><p>* Active Directory hardening</p><br><p>* Identity Security</p><br><p>* Red team remediations</p><br><p>* Understanding of red team findings</p><br><p>* Change management</p><br><p>Joining time frame: 2 weeks (maximum 1 month)</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><p><strong>Nair Systems</strong> is currently looking <strong>Senior Active Directory &amp; Identity Security Consultant</strong> our <strong>Qatar</strong> operations.</p><br><p><strong>Required Skills &amp; Experience</strong></p><br><p>Experience</p><br><ul><li>10+ years of Active Directory administration experience.</li><li>5+ years of Active Directory security hardening experience.</li><li>Experience managing environments with:<ul><li>Multiple Forests</li><li>Multiple Domains</li><li>Complex Trust Relationships</li><li>Hybrid Identity Deployments</li></ul></li></ul><p><strong>Technical Skills</strong></p><br><ul><li>Expert-level knowledge of:</li><li>Active Directory Domain Services</li><li>Group Policy Design and Administration</li><li>Loopback Processing</li><li>DNS Architecture and Security</li><li>Windows Server 2016/2019/2022/2025</li><li>Kerberos Authentication</li><li>LDAP Security</li><li>AD Replication</li><li>AD Certificate Services</li><li>PKI Infrastructure</li><li>PowerShell Automation</li><li>Microsoft Entra ID</li><li>Identity Governance</li></ul><p><strong>Security Expertise</strong></p><br><ul><li>Hands-on experience with:</li><li>Active Directory Hardening</li><li>Identity Threat Detection</li><li>Identity Security Posture Management</li><li>PAM Solutions</li><li>Tier-0 Security</li><li>Zero Trust Architecture</li><li>Security Assessments</li><li>Attack Path Remediation</li></ul><p><strong>Preferred Certifications</strong></p><br><ul><li>Microsoft Certified: Identity and Access Administrator (SC-300)</li><li>Microsoft Certified: Cybersecurity Architect (SC-100)</li><li>Microsoft Security Operations Analyst (SC-200)</li><li>Microsoft Certified Windows Server Hybrid Administrator</li><li>CISSP</li><li>CISM</li></ul><p><strong>Joining time frame:</strong> 2 weeks (maximum 1 month)</p><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> </p> <p> Deep hands on experience with:</p> <p>penetration test (pentest)</p> <p> Active Directory security</p> <p> Microsoft Entra ID security</p> <p> Conditional Access, MFA, Identity Protection</p> <p> Strong PAM / PIM implementation experience</p> <p> SOC level understanding of identity attack detection and response</p> <p> Govern roles, service principals, and app registrations</p> <p> Secure Entra ID Connect / Cloud Sync architecture</p> <p>Privileged Access Management (PAM / PIM)</p> <p> </p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Required Experience &amp; Skills</p> <p> 8+ years in Identity Security / Security Engineering</p> <p>Joining time frame: 2 weeks (maximum 1 month)</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><p>We are&nbsp; currently looking Identity Security Consultant our Qatar operations.</p><br><p>Required Experience &amp; Skills</p><br><p>• 8+ years in Identity Security / Security Engineering</p><br><p>• Deep hands‑on experience with:</p><br><p>penetration test (pentest)</p><br><p>• Active Directory security</p><br><p>• Microsoft Entra ID security</p><br><p>• Conditional Access, MFA, Identity Protection</p><br><p>• Strong PAM / PIM implementation experience</p><br><p>• SOC‑level understanding of identity attack detection and response</p><br><p>• Govern roles, service principals, and app registrations</p><br><p>• Secure Entra ID Connect / Cloud Sync architecture</p><br><p>Privileged Access Management (PAM / PIM)</p><br><p>Joining time frame: 2 weeks (maximum 1 month)</p><br><br><br> </div>

<p>Nair Systems is currently looking Senior Active Directory &amp; Identity Security Consultant our Qatar operations.</p><p><strong>Required Skills &amp; Experience</strong></p><ul><li>Experience 10+ years of Active Directory administration experience.</li><li>5+ years of Active Directory security hardening experience.</li><li>Experience managing environments with:<ul><li>Multiple Forests</li><li>Multiple Domains</li><li>Complex Trust Relationships</li><li>Hybrid Identity Deployments</li></ul></li></ul><p><strong>Technical Skills</strong></p><ul><li>Expert-level knowledge of:<ul><li>Active Directory Domain Services</li><li>Group Policy Design and Administration</li><li>Loopback Processing</li><li>DNS Architecture and Security</li><li>Windows Server 2016/2019/2022/2025</li><li>Kerberos Authentication</li><li>LDAP Security</li><li>AD Replication</li><li>AD Certificate Services</li><li>PKI Infrastructure</li><li>PowerShell Automation</li><li>Microsoft Entra ID</li><li>Identity Governance</li><li>Security Expertise</li></ul></li><li>Hands-on experience with:<ul><li>Active Directory Hardening</li><li>Identity Threat Detection</li><li>Identity Security Posture Management</li><li>PAM Solutions</li><li>Tier-0 Security</li><li>Zero Trust Architecture</li><li>Security Assessments</li><li>Attack Path Remediation</li></ul></li></ul><p><strong>Preferred Certifications</strong></p><ul><li>Microsoft Certified: Identity and Access Administrator (SC-300)</li><li>Microsoft Certified: Cybersecurity Architect (SC-100)</li><li>Microsoft Security Operations Analyst (SC-200)</li><li>Microsoft Certified Windows Server Hybrid Administrator</li><li>CISSP</li><li>CISM</li></ul><p>Joining time frame: 2 weeks (maximum 1 month)</p><p><strong>Desired Candidate Profile</strong></p><p>Experience 10+ years of Active Directory administration experience. 5+ years of Active Directory security hardening experience. Experience managing environments with: Multiple Forests Multiple Domains Complex Trust Relationships Hybrid Identity Deployments Technical Skills Expert-level knowledge of: Active Directory Domain Services Group Policy Design and Administration Loopback Processing DNS Architecture and Security Windows Server 2016/2019/2022/2025 Kerberos Authentication LDAP Security AD Replication AD Certificate Services PKI Infrastructure PowerShell Automation Microsoft Entra ID Identity Governance Security Expertise Hands-on experience with: Active Directory Hardening Identity Threat Detection Identity Security Posture Management PAM Solutions Tier-0 Security Zero Trust Architecture Security Assessments Attack Path Remediation Preferred Certifications Microsoft Certified: Identity and Access Administrator (SC-300) Microsoft Certified: Cybersecurity Architect (SC-100) Microsoft Security Operations Analyst (SC-200) Microsoft Certified Windows Server Hybrid Administrator CISSP CISM Joining time frame: 2 weeks (maximum 1 month)</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><p>We are currently looking Identity Security Consultant our Qatar operations.</p><br><p>Required Experience &amp; Skills</p><br><p>• 8+ years in Identity Security / Security Engineering</p><br><p>• Deep hands‑on experience with:</p><br><p>• Active Directory security</p><br><p>• Active Directory Security</p><br><p>• Active Directory hardening</p><br><p>• Identity Security</p><br><p>• Red team remediations</p><br><p>• Understanding of red team findings</p><br><p>• Change management</p><br><p>Joining time frame: 2 weeks (maximum 1 month)</p><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are currently looking Identity Security - Active Directory security Consultant our Qatar operations.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>8+ years in Identity Security / Security Engineering</li><li>Deep hands on experience with:</li><li>Active Directory security</li><li>Active Directory Security</li><li>Active Directory hardening</li><li>Identity Security</li><li>Red team remediations</li><li>Understanding of red team findings</li><li>Change management</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><p><strong>Nair Systems</strong> is currently looking <strong>Senior Active Directory &amp; Identity Security Consultant</strong> our <strong>Qatar</strong> operations.</p><br><p><strong>Required Skills &amp; Experience</strong></p><br><p>Experience</p><br><ul><li>10+ years of Active Directory administration experience.</li><li>5+ years of Active Directory security hardening experience.</li><li>Experience managing environments with:<ul><li>Multiple Forests</li><li>Multiple Domains</li><li>Complex Trust Relationships</li><li>Hybrid Identity Deployments</li></ul></li></ul><p><strong>Technical Skills</strong></p><br><ul><li>Expert-level knowledge of:</li><li>Active Directory Domain Services</li><li>Group Policy Design and Administration</li><li>Loopback Processing</li><li>DNS Architecture and Security</li><li>Windows Server 2016/2019/2022/2025</li><li>Kerberos Authentication</li><li>LDAP Security</li><li>AD Replication</li><li>AD Certificate Services</li><li>PKI Infrastructure</li><li>PowerShell Automation</li><li>Microsoft Entra ID</li><li>Identity Governance</li></ul><p><strong>Security Expertise</strong></p><br><ul><li>Hands-on experience with:</li><li>Active Directory Hardening</li><li>Identity Threat Detection</li><li>Identity Security Posture Management</li><li>PAM Solutions</li><li>Tier-0 Security</li><li>Zero Trust Architecture</li><li>Security Assessments</li><li>Attack Path Remediation</li></ul><p><strong>Preferred Certifications</strong></p><br><ul><li>Microsoft Certified: Identity and Access Administrator (SC-300)</li><li>Microsoft Certified: Cybersecurity Architect (SC-100)</li><li>Microsoft Security Operations Analyst (SC-200)</li><li>Microsoft Certified Windows Server Hybrid Administrator</li><li>CISSP</li><li>CISM</li></ul><p><strong>Joining time frame:</strong> 2 weeks (maximum 1 month)</p><br><br><br> </div>

Job Summary:We are looking for an experienced IT Infrastructure Specialist / Engineer to design, implement, administer, and maintain enterprise IT infrastructure across cloud and on-premises environments. The ideal candidate should have hands-on experience with Microsoft Azure, Google Cloud Platform (GCP), Windows Servers, Active Directory, Microsoft 365/Exchange Online, virtualization, networking, and storage technologies.<br>Key Responsibilities:Design, deploy, and maintain IT infrastructure across Azure, GCP, and on-premises environments. Administer cloud services including compute, databases, storage, and Platform-as-a-Service (Paa S) solutions. Install, configure, and maintain Windows servers, operating systems, and virtualization platforms. Deploy and manage servers, storage systems, and infrastructure components. Monitor infrastructure performance and troubleshoot hardware, software, and network issues. Configure and support network devices including switches, routers, and related infrastructure. Manage cloud and on-premises storage solutions. Maintain Active Directory, Microsoft Exchange Online/Microsoft 365, and related services. Prepare and maintain infrastructure documentation, procedures, and technical reports. Ensure infrastructure security, availability, and business continuity. Participate in 24/7 operational support and on-call activities when required.<br>Required Skills & Experience:Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience managing enterprise IT infrastructure. Strong hands-on experience with:Microsoft Azure Google Cloud Platform (GCP) Windows Server Administration Active Directory (AD) Microsoft Exchange Online / Microsoft 365SQL Server (basic administration) Virtualization technologies Enterprise Storage Solutions Networking (Switches, Routers, TCP/IP, DNS, DHCP) Experience in monitoring, troubleshooting, and performance optimization. Strong documentation and reporting skills. Excellent analytical and problem-solving abilities. Preferred Qualifications Microsoft Azure Certifications Google Cloud Certifications VMware or Hyper-V Certifications ITIL Foundation Certification Microsoft Windows Server Certifications

Position Overview We are seeking an experienced Windows System Administrator to ensure the stability, security, and performance of our IT infrastructure. The role involves managing Windows servers, Active Directory, virtualization, and storage environments, while supporting users and maintaining business continuity through robust backup and disaster recovery processes.<br>Key Responsibilities:<br>Administer and maintain Windows servers, Active Directory, DNS, DHCP, Group Policies, and user accounts. Manage system access rights, credentials, permissions, and storage allocations. Perform installation, configuration, patching, and upgrades of hardware, operating systems, and software applications. Monitor and optimize system performance, availability, and capacity, ensuring proactive issue resolution. Implement and maintain backup, disaster recovery, and failover procedures to safeguard business data. Manage and support virtualization platforms (VMware/Hyper-V) and associated infrastructure. Develop and maintain automation scripts (e.g., Power Shell) to streamline administration tasks. Ensure compliance with security standards, patch management, and system hardening best practices. Support cloud and hybrid environments (Azure Active Directory, Microsoft 365) where applicable. Coordinate hardware upgrades and replacements and liaise with vendors and IT support teams. Maintain accurate documentation, procedures, and technical specifications for system administration. Provide guidance and knowledge transfer to IT staff and end users on new technologies and best practices.<br>Requirements:<br>Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent practical experience). Professional certifications preferred, such as: Microsoft Certified: Windows Server Hybrid Administrator Associate, Microsoft Certified Solutions Expert (MCSE), VMware Certified Professional (VCP), Comp TIA Server+ / Security+. Minimum10 years of proven experience as a Windows System Administrator or in a similar role. Hands-on experience managing enterprise-level server and virtualization environments. Demonstrated ability to implement and maintain secure, resilient IT infrastructure. Strong knowledge of Windows Server (2012/2016/2019/2022) administration. Proficiency in Active Directory, Group Policy, DNS, DHCP, and File/Print Services. Experience with virtualization technologies (VMware, Hyper-V). Knowledge of backup solution and must have Hands-on experience with Symantec (Netbackup) and Veeam Backup solutions Familiarity with storage systems (SAN/NAS/i SCSI). Strong skills in Power Shell scripting and automation. Understanding of system monitoring, performance tuning, and patch management. Knowledge of networking fundamentals (TCP/IP, VPN, LAN/WAN). Familiarity with security practices, including system hardening, endpoint protection, and auditing. Exposure to cloud services (Azure, Microsoft 365) is a plus. Strong troubleshooting and analytical skills. Excellent documentation and reporting abilities. Effective communication skills to collaborate across IT and business teams. Ability to train and support staff on system usage and new technologies.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Develop and implement ICS/OT Cyber Security frameworks, policies, and procedures.</p></li><li><p>Ensure compliance with ISA/IEC 62443 and industry cybersecurity standards.</p></li><li><p>Perform OT risk assessments, vulnerability assessments, and cybersecurity gap analysis.</p></li><li><p>Secure Industrial Control Systems including DCS, PLC, SIS, SCADA, and Windows-based OT environments.</p></li><li><p>Manage patch management, antivirus, Active Directory, firewalls, SIEM, IDS/IPS, and endpoint security.</p></li><li><p>Support incident response, threat monitoring, and cybersecurity investigations.</p></li><li><p>Design and review secure OT network architecture, network segmentation, and industrial communication security.</p></li><li><p>Participate in FAT, SAT, commissioning, MOC, PSSR, and operational handover activities.</p></li><li><p>Collaborate with Operations, Maintenance, Engineering, and IT teams to strengthen OT cybersecurity.</p></li><li><p>Prepare technical documentation, reports, and cybersecurity compliance records.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor's Degree in Electrical, Instrumentation, Electronics, Automation, Computer Engineering, Computer Science, Cyber Security, or related discipline.</p></li><li><p>Minimum 5 years of experience in Control Systems Engineering, DCS/PLC/SIS, Instrumentation, or Industrial Automation.</p></li><li><p>Minimum 3 years of hands-on ICS/OT Cyber Security experience in Oil &amp; Gas, Petrochemical, Refinery, LNG, or Chemical Manufacturing industries.</p></li><li><p>Strong knowledge of ISA/IEC 62443, NIST SP 800-82, and industrial cybersecurity best practices.</p></li><li><p>Experience with Active Directory, Windows Server, GPO, SIEM, IDS/IPS, Firewalls, Antivirus, and Patch Management.</p></li><li><p>Knowledge of Industrial Protocols such as Modbus, Profibus, OPC, and Ethernet/IP.</p></li><li><p>Experience with Honeywell, Yokogawa, or Emerson DCS platforms is highly preferred.</p></li><li><p>Professional certifications such as ISA/IEC 62443, GICSP, CISSP, CCNA, or MCSE will be an advantage.</p></li><li><p>Strong communication, troubleshooting, and stakeholder management skills.</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Requirements:</b></p> <ul> <li>6 to 8 years of Strong hands-on experience in Windows Server administration (2016/2019/2022).</li> <li>Strong troubleshooting of Active Directory, DNS, DHCP, GPO.</li> <li>Experience with patching tools (WSUS/SCCM/MECM or equivalent) and patch governance.</li> <li>Familiarity with PowerShell scripting (automation for common admin tasks).</li> <li>Understanding of NTFS/share permissions, file services, and server security concepts.</li> <li>Experience with ITSM tools (ServiceNow/Remedy/Jira Service Management or equivalent).</li> <li>Basic understanding of virtualization (VMware/Hyper-V) and server lifecycle operations.</li> </ul> <p><b>Behavioral / Process Skills</b></p> <ul> <li>Strong incident ownership and communication for P1/P2 cases.</li> <li>Ability to work under pressure in production environments.</li> <li>Clear documentation and adherence to ITIL processes.</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><b>Requirements:</b></p> <ul> <li> 6 to 8 years of Strong hands-on experience in Windows Server administration (2016/2019/2022).</li> <li> Strong troubleshooting of Active Directory, DNS, DHCP, GPO.</li> <li> Experience with patching tools (WSUS/SCCM/MECM or equivalent) and patch governance.</li> <li> Familiarity with PowerShell scripting (automation for common admin tasks).</li> <li> Understanding of NTFS/share permissions, file services, and server security concepts.</li> <li> Experience with ITSM tools (ServiceNow/Remedy/Jira Service Management or equivalent).</li> <li> Basic understanding of virtualization (VMware/Hyper-V) and server lifecycle operations.</li> </ul><p></p></section>

Key Responsibilities:✅ Own and manage Day-2 RHEL operations across multiple enterprise environments.✅ Perform patch management, system performance tuning, kernel configuration, and health monitoring.✅ Manage RHEL domain integration, RBAC, SSH key management, and Active Directory integration.✅ Implement Linux security hardening using CIS Benchmarks and DISA STIGs.✅ Support vulnerability management, SIEM/ELK log auditing, and compliance initiatives.✅ Develop automation using Ansible and Bash scripting.✅ Coordinate with infrastructure, security, application, and vendor teams to ensure high availability and operational excellence.✅ Support enterprise backup, disaster recovery, and high-availability solutions. Required Skills:✔ 5–7 years of hands-on experience administering enterprise RHEL environments.✔ Strong expertise in RHEL deployment, lifecycle management, LVM, SAN/NAS storage, and performance optimization.✔ Hands-on experience with Ansible and Bash scripting.✔ Knowledge of enterprise networking (VLANs, Bonding, Routing), Active Directory/LDAP integration, and Linux security best practices.✔ Familiarity with enterprise applications, virtualization, ETL/Data Virtualization platforms, and distributed data engines.✔ Understanding of security frameworks such as ISO 27001, NIST, and CIS Benchmarks.???? Education: Bachelor's degree in Computer Science, Software Engineering, Cybersecurity, or a related field.???? Mandatory Certification: RHCSA or RHCE

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Summary <br> <p>The incumbent is primarily responsible of managing the team within the Domain Support department to lead the maintenance and support of the Domain operations function and its processes and procedures and ensure that services are delivered with budgeted cost targets.</p><br> <br> <br><br> Main Responsibilities <br> <p>A. Shareholder &amp; Financial:</p><br><p>- Ensure that all areas of the bank are supported with proper computer systems in accordance with the IT standards.</p><br><p>- Assist in the preparation of strategies, standards, and guidelines for hardware, software and security of the Group’s enterprise domain network in accordance with the overall windows, servers and systems security policies of the Group.</p><br><p>- Implements KPI’s and best practices for AVP Domain Support</p><br><p>- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</p><br><p>- Act within the limits of the powers delegated to the incumbent.</p><br><p>B. Customer (Internal &amp; External):</p><br><p>- Maintain contact with Head of Technical Support and serve as liaison between the Domain team and customers.</p><br><p>- Provide support for all non-core Servers and Infrastructure Applications (Active Directory, Exchange, Archiving, Enterprise Backup, ECC, Sharepoint, etc.), including upgrades, installation, troubleshooting and maintenance.</p><br><p>- Oversee administrators and consultants as needed.</p><br><p>- Consult with Program Directors and Management Team to create efficient work flow.</p><br><p>- Consult with Quality Assurance staff to create Performance Measurement Reports for analytical review.</p><br><p>- Maintain contact with Head of Technical Support and serve as liaison between the technical team and customersTo assist customers in all their queries on Bank’s product and seek solution to their requests.</p><br><p>- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</p><br><p>- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.</p><br><p>- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</p><br><p>C. Internal (Processes, Products, Regulatory):</p><br><p>- Standardize practices and procedures based on a best practice methodology.</p><br><p>- Specify hardware and software solutions for Division users.</p><br><p>- Install components; analyze problems; diagnoses and repairs systems.</p><br><p>- Work with management to plan development of computer infrastructure</p><br><p>- Prepare lifecycle procedures and guidelines for implementation and maintenance of enterprise domain components.</p><br><p>- Lead the documentation of problems relating to hardware, software, and setup of prescribed formats, and ensure that the same are resolved in the most expedient manner.</p><br><p>- Prepare detailed requirements of enterprise user components for projects assigned and objectives within the limited resources, time and budget.</p><br><p>- Assist in the preparation of strategies, standards, and guidelines for business continuity and contingency planning of the Group’s enterprise networks.</p><br><p>- Assist in the overall recruitment process of the individual resources in his areas of responsibility.</p><br><p>- Research and recommend current and new products and standards.</p><br><p>- Organize backup staff to critical tasks and assign personnel in case of a holiday breakdown.</p><br><p>- Lead the selection of vendors and assignment of contracts for the area of responsibility as per the purchasing policy of the Group.</p><br><p>- Participate in meeting ad-hoc requirements as and when required.</p><br><p>- Initiate project progress meetings where members of the projects are all present and work assignments can be discussed and assigned.</p><br><p>- Work with Domain Administrators to implement new hardware and applications.</p><br><p>- Administration of all Servers (DC, DR, Branches, and Departmental Server).</p><br><p>- Consult with Quality Assurance staff to create Performance Measurement Reports for analytical review.</p><br><p>- Maintain maximum system up time for maximum end-user productivity.</p><br><p>- Apply software patches / upgrades and respond to user requests as needed.</p><br><p>- Diagnose problems with hardware (Server) and Operating Systems.</p><br><p>- Repair or upgrade Servers.</p><br><p>- Perform pro-active maintenance on all Domain computing equipments.</p><br><p>- Understand and work with Microsoft Active Directory, administration, creation of user accounts and Internet E-mail.</p><br><p>- Administrate and assure the existence and readiness of DR setup to all production infrastructure systems.</p><br><p>- Serve as a site representative to the Disaster Recovery committee and participate in periodic DR testing.</p><br><p>- Administer Domain Services, Active Directory on Server, multiple SQL Servers, IIS Servers and Terminal Servers.</p><br><p>- Create and generate all required system documentation.</p><br><p>- Generate enthusiasm among team members by challenging others to develop as leaders while serving as a role model and facilitate effective team interaction.</p><br><p>- Ensure staff motivation to maintain responsiveness to a 24 hour based support and user environment via a help desk concept.</p><br><p>- Continuous Improvement:</p><br><p>- Set examples by leading improvement initiatives through cross-functional teams ensuring successes.</p><br><p>- Identify and encourage people to adopt practices better than the industry standard.</p><br><p>- Continuously encourage and recognise the importance of thinking out-of-the-box within the team.</p><br><p>- Encourage, solicit and reward innovative ideas even in day-to-day issues.</p><br><p>D. Learning &amp; Knowledge:</p><br><p>- Ensure the provision of end user training as and when required.</p><br><p>- Posses a high technical knowledge to provide convenient enterprise network systems delivery, and understand the network and systems architecture to resolve any business disruption or inconvenience to the users that may critically impact the Group.</p><br><p>- Identify areas for professional development of self and act to enhance professional development.</p><br><p>- Demonstrate ability to provide a team with direction and vision, including motivating people to perform, listening to people, providing feedback, recognizing strengths and providing challenges.</p><br><p>- Identify any areas for professional development of self and all direct reports, and act to enhance professional development of self and others.</p><br><p>- Proactively identify areas for professional development of self and undertake development activities.</p><br><p>- Seek out opportunities to remain current with all developments in professional field.</p><br><p>E. Legal, Regulatory, and Risk Framework Responsibilities:</p><br><p>- Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).</p><br><p>- Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.</p><br><p>- Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.</p><br><p>- Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.</p><br><p>- Maintain appropriate knowledge to ensure full qualification to undertake the role.</p><br><p>- Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.</p><br><p>- Attend mandatory (internal and external) seminars as instructed by the Bank.</p><br><p>F. Other:</p><br><p>- Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.</p><br><p>- Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.</p><br><p>- Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.</p><br><p>- All other ad hoc duties/activities related to QNB that management might request from time to time.</p><br> <br> <br><br> Education and Experience Requirements <br> <p>- Bachelor’s Degree in Computer Science, Computer Engineering or any related subject.</p><br><p>- At least 10 years experience in in financial services with a specialization in managing systems network design, implementation and maintenance.</p><br> <br> <br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>he Service Desk Analyst is responsible for providing first-line technical support to end users, managing incidents and service requests, troubleshooting IT issues, and ensuring timely resolution while maintaining high levels of customer satisfaction. The role supports remote users, monitors service desk channels, and maintains accurate documentation to ensure efficient IT service delivery.</p><p>Key Responsibilities</p><p><strong>Service Desk Operations</strong></p><ul><li><p>Provide technical support via phone, email, and remote support tools.</p></li><li><p>Monitor and manage service desk mailboxes, tickets, and support channels.</p></li><li><p>Log, track, resolve, or escalate incidents and service requests according to SLA requirements.</p></li><li><p>Take ownership of assigned tickets and provide regular updates until closure.</p></li><li><p>Ensure availability of service desk communication channels during assigned shifts.</p></li></ul><p><strong>Technical Support</strong></p><ul><li><p>Support Microsoft Windows operating systems and Microsoft Office applications.</p></li><li><p>Administer and troubleshoot Active Directory, Exchange, Azure, and Microsoft 365 environments.</p></li><li><p>Provide remote support for workplace services and end-user devices.</p></li><li><p>Assist with basic network troubleshooting, VPN connectivity, and related issues.</p></li></ul><p><strong>Documentation &amp; Knowledge Management</strong></p><ul><li><p>Create and maintain knowledge base articles, troubleshooting guides, and work instructions.</p></li><li><p>Document solutions and share knowledge within the service desk team.</p></li><li><p>Educate end users on best practices, self-service tools, and preventive measures.</p></li></ul><p><strong>Compliance &amp; Process Adherence</strong></p><ul><li><p>Follow company policies, IT service management procedures, and operational standards.</p></li><li><p>Ensure compliance with health, safety, security, and environmental requirements.</p></li><li><p>Participate in knowledge transfer activities and support continuous service improvement initiatives.</p></li></ul><p>Requirements</p><p><strong>Education</strong></p><ul><li><p>Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.</p></li></ul><p><strong>Experience</strong></p><ul><li><p>3–4 years of experience in IT Service Desk, Help Desk, or Remote Support roles.</p></li><li><p>Experience working within an IT Service Provider or Managed Services environment.</p></li></ul><p><strong>Technical Skills</strong></p><ul><li><p>Microsoft Active Directory, Exchange, Azure, and Microsoft 365 administration.</p></li><li><p>ITSM tools (preferably HP/Micro Focus Service Manager).</p></li><li><p>ITIL v4 Foundation knowledge.</p></li><li><p>Basic IT security principles.</p></li><li><p>Windows OS and Microsoft Office Suite support.</p></li><li><p>Basic networking, VPN, and CISCO environment troubleshooting.</p></li></ul><br></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Preferred Certifications</strong></p><ul><li><p>ITIL Foundation</p></li><li><p>Microsoft Certifications (M365, Azure Fundamentals)</p></li><li><p>CCNA</p></li><li><p>MCITP/MCTS</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Requirements:</b></p> <ul> <li>6 to 8 years of Strong hands-on experience in Windows Server administration (2016/2019/2022).</li> <li>Strong troubleshooting of Active Directory, DNS, DHCP, GPO.</li> <li>Experience with patching tools (WSUS/SCCM/MECM or equivalent) and patch governance.</li> <li>Familiarity with PowerShell scripting (automation for common admin tasks).</li> <li>Understanding of NTFS/share permissions, file services, and server security concepts.</li> <li>Experience with ITSM tools (ServiceNow/Remedy/Jira Service Management or equivalent).</li> <li>Basic understanding of virtualization (VMware/Hyper-V) and server lifecycle operations.</li> </ul> <p>Behavioral / Process Skills</p> <ul> <li>Strong incident ownership and communication for P1/P2 cases.</li> <li>Ability to work under pressure in production environments.</li> <li>Clear documentation and adherence to ITIL processes.</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>6 to 8 years of Strong hands-on experience in Windows Server administration (2016/2019/2022).</p> <p>Strong troubleshooting of Active Directory, DNS, DHCP, GPO.</p> <p>Experience with patching tools (WSUS/SCCM/MECM or equivalent) and patch governance.</p> <p>Familiarity with PowerShell scripting (automation for common admin tasks).</p> <p>Understanding of NTFS/share permissions, file services, and server security concepts.</p> <p>Experience with ITSM tools (ServiceNow/Remedy/Jira Service Management or equivalent).</p> <p>Basic understanding of virtualization (VMware/Hyper-V) and server lifecycle operations.</p> <p>Strong incident ownership and communication for P1/P2 cases.</p> <p>Ability to work under pressure in production environments.</p> <p>Clear documentation and adherence to ITIL processes.</p><p></p></section>

<p>Job Description Network, Systems &amp; Security Engineer Onsite Qatar Location: Qatar Onsite Employment Type: Full-Time Experience: 3 5 Years Travel Requirement: Candidate must be willing and able to travel to Qatar and work onsite for client assignments.</p><p>About the Role We are looking for a skilled and hands-on Network, Systems &amp; Security Engineer with 3 5 years of experience in managing enterprise IT infrastructure, network environments, servers, endpoint systems, and cybersecurity technologies. The ideal candidate should have practical experience in network administration, Windows/Linux server administration, firewalls, VPNs, Active Directory, Microsoft 365, endpoint security, vulnerability management, backup, monitoring, and infrastructure troubleshooting . The engineer will be responsible for supporting and maintaining client infrastructure, implementing security controls, troubleshooting network and system issues, performing security hardening, and ensuring the availability, performance, and security of IT environments. This is a client-facing onsite role requiring travel to Qatar . The candidate should therefore be comfortable working directly at client locations, collaborating with client IT/security teams, and handling infrastructure and security activities independently.</p><p>Key Responsibilities Install, configure, administer, monitor, and troubleshoot enterprise network and system infrastructure. Configure and manage routers, switches, firewalls, wireless access points, VPNs, VLANs, DNS, DHCP, NAT, and routing protocols . Administer Windows Server and Linux server environments . Manage Active Directory, Group Policy, DNS, DHCP, user accounts, permissions, and access controls . Support Microsoft 365 environments, including Exchange Online, Entra ID (Azure AD), SharePoint, Teams, and related services . Configure and manage firewalls, IDS/IPS, VPN gateways, endpoint security solutions, and other security technologies . Implement infrastructure and network security hardening in accordance with industry security best practices. Perform server and endpoint patching, configuration management, system upgrades, and vulnerability remediation. Support virtualisation environments such as VMware and Hyper-V . Monitor servers, networks, applications, storage, and security infrastructure for availability and performance. Investigate and troubleshoot network connectivity, server, endpoint, authentication, performance, and security issues. Perform vulnerability assessments and coordinate remediation of identified vulnerabilities. Support deployment and administration of EDR/XDR, antivirus, email security, web security, and endpoint protection technologies . Review security alerts and assist with investigation and response to security incidents. Configure and maintain system and network logging and support integration with SIEM and security monitoring platforms . Implement and maintain backup solutions and support backup restoration and disaster recovery testing. Maintain appropriate access controls and follow the principle of least privilege. Support infrastructure changes, upgrades, migrations, and implementation projects. Conduct periodic reviews of firewall rules, privileged accounts, system configurations, patches, and security controls. Maintain accurate network diagrams, asset inventories, configuration documentation, SOPs, troubleshooting guides, and technical documentation . Work closely with client infrastructure, cybersecurity, application, cloud, and support teams. Coordinate with technology vendors and service providers for troubleshooting and issue resolution. Provide onsite technical support and participate in client meetings as required. Follow change management, incident management, problem management, and information security processes. Ensure infrastructure and security activities comply with applicable organisational policies and security standards. Provide regular technical updates, incident reports, and implementation status reports to project and client stakeholders.</p><p>What We Offer Opportunity to work on enterprise-level network, infrastructure, and cybersecurity environments. Exposure to multiple infrastructure and security technologies. Opportunity to work directly with international clients. Onsite international assignment in Qatar. Exposure to enterprise security standards and cybersecurity best practices. Opportunity to work across networking, systems, cloud, and cybersecurity domains. Continuous learning and professional development opportunities. Opportunity to develop into Senior Infrastructure Engineer, Security Engineer, Network Security Engineer, Technical Lead, or Infrastructure/Security Architect roles.</p><p>Ideal Candidate You are a hands-on infrastructure professional who is equally comfortable working with networks, servers, endpoints, and cybersecurity technologies . You enjoy diagnosing complex technical problems, securing infrastructure, configuring network and security devices, administering servers, and working directly with customers. You are methodical in troubleshooting, understand the importance of documentation and change control, and can work independently when deployed at a client site. You are also comfortable communicating with client stakeholders and taking ownership of technical issues through to resolution. Most importantly, you are willing to travel to Qatar and work onsite at the client location for the required assignment period .</p><p>Location &amp; Travel Requirements This position requires onsite work in Qatar . The selected candidate must be willing and able to travel to Qatar for client assignments. The candidate should be comfortable working from the client's office/site according to client working hours and policies. Assignment duration and travel arrangements will be communicated based on project requirements. Flexibility to support critical infrastructure or security incidents outside standard working hours may occasionally be required.</p><p>Compensation: Monthly salary Onsite Salary 6000 QAR to 12000 QAR This is a Full time role with a travel opportunity to Qatar</p><p><strong>Desired Candidate Profile</strong></p><b>Required Qualifications</b><br>Bachelor's degree in Computer Science, Information Technology, Cybersecurity, Network Engineering , or a related field.<br>3 5 years of professional experience in network, systems, infrastructure, or security engineering.<br>Strong hands-on knowledge of TCP/IP, DNS, DHCP, VLANs, VPNs, NAT, routing, switching, and network troubleshooting .<br>Hands-on experience administering Windows Server environments.<br>Good working knowledge of Linux administration.<br>Experience with Active Directory, Group Policy and Entra ID/Azure AD .<br>Experience configuring and troubleshooting enterprise firewalls.<br>Experience with Microsoft 365 administration.<br>Knowledge of endpoint security, antivirus and EDR/XDR technologies.<br>Understanding of network and system security principles, including: Network segmentation Firewall security Identity and access management Least privilege MFA System hardening Patch management Vulnerability management Logging and monitoring<br>Experience troubleshooting complex network, server, endpoint, and security issues.<br>Understanding of backup, restoration, business continuity, and disaster recovery concepts.<br>Familiarity with virtualisation technologies such as VMware or Hyper-V.<br>Ability to create and maintain technical documentation and network diagrams.<br>Strong analytical and problem-solving skills.<br>Good written and verbal communication skills.<br>Ability to communicate effectively with technical teams, management, vendors, and client stakeholders.<br>Ability to work independently in a client environment.<br><br><b>Preferred Qualifications</b><br>Experience with firewall technologies such as: Fortinet FortiGate Palo Alto Networks Cisco Check Point Sophos<br>Experience with networking technologies from Cisco, Aruba, Fortinet, Juniper, or equivalent vendors .<br>Experience with EDR/XDR platforms such as Microsoft Defender for Endpoint, CrowdStrike, SentinelOne, or equivalent.<br>Familiarity with SIEM platforms such as Microsoft Sentinel, Splunk, QRadar, or similar technologies .<br>Experience with vulnerability management tools such as Nessus, Qualys, Rapid7, OpenVAS/Greenbone, or equivalent .<br>Knowledge of Microsoft Azure or AWS infrastructure and security.<br>Familiarity with infrastructure and security monitoring platforms.<br>Exposure to ISO 27001, CIS Controls/CIS Benchmarks, NIST Cybersecurity Framework, PCI DSS , or similar security frameworks.<br>Experience supporting infrastructure security assessments and audits.<br>Experience working in enterprise or regulated environments.<br>Previous experience working onsite in the Qatar/GCC region would be an advantage.<br><br><b>Professional Certifications Preferred</b><br>Relevant industry certifications would be advantageous, including:<br>CCNA / CCNP<br>CompTIA Network+<br>CompTIA Security+<br>Microsoft Certified: Azure Administrator Associate<br>Microsoft Certified: Azure Security Engineer Associate<br>Fortinet Certified Professional / equivalent Fortinet certification<br>Palo Alto Networks certification<br>VMware certification<br>CEH or equivalent cybersecurity certification<br><br><b>Technical Skills</b><br><b>Networking</b><br>TCP/IP LAN/WAN VLAN Routing &amp; Switching DNS DHCP NAT VPN Wi-Fi Network Segmentation Network Troubleshooting<br><b>Network Security</b><br>Next-Generation Firewalls IDS/IPS Site-to-Site VPN Remote Access VPN Firewall Rules Access Control Lists Network Segmentation Secure Remote Access<br><b>Systems Administration</b><br>Windows Server Linux Active Directory Group Policy DNS/DHCP File and Print Services System Hardening Patch Management Server Monitoring<br><b>Microsoft Technologies</b><br>Microsoft 365 Entra ID / Azure Active Directory Exchange Online Microsoft Teams SharePoint Microsoft Defender Microsoft Azure<br><b>Cybersecurity</b><br>Endpoint Security EDR/XDR Antivirus Vulnerability Management Security Hardening Identity &amp; Access Management MFA Privileged Access Security Monitoring Incident Investigation SIEM Log Management<br><b>Virtualisation &amp; Infrastructure</b><br>VMware Hyper-V Virtual Machines Storage Backup &amp; Recovery Disaster Recovery<br><b>Tools &amp; Documentation</b><br>Network Monitoring Tools Vulnerability Scanners SIEM Platforms Ticketing / ITSM Tools Microsoft Visio or equivalent diagramming tools Network Diagrams Infrastructure Documentation SOPs and Technical Procedures

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are currently looking Senior Exchange / Microsoft 365 Consultant for our Qatar operations with the following terms &amp; conditions.<br><br></p><p><b>Experience &amp; Qualifications</b></p><p>8+ years of hands on experience in Exchange and enterprise messaging platforms.</p><p>Strong experience working in large enterprise or regulated environments (banking, financial services, healthcare, government preferred).</p><p>Microsoft certifications (preferred but not mandatory):</p><p>Microsoft 365 Messaging</p><p>Security, Compliance, and Identity certifications</p><p>Strong expertise in Active Directory (AD), Azure AD / Entra ID, identity synchronization, and access control models.</p><p>Deep working knowledge of DNS, certificates, network security, TLS, and proxy based integrations.</p><p>Support and integrate messaging solutions with proxy, gateway, and security appliances (email gateways, CAS proxy, inspection devices).</p><p>Joining time frame: 2 weeks (maximum 1 month)</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2><br></h2><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Description <br> <br> <br> <p><span><b><span><strong>About the Role</strong></span></b></span></p><br><br><p><span><span>The End User Technology (EUT) Engineer is responsible for managing and supporting desktop, laptop, mobile, and virtual endpoint environments, including OS builds and application deployment. This role is responsible for maintaining and optimizing existing environments while driving continuous improvement to deliver a modern, secure, and future-ready end-user experience aligned with industry best practices.</span></span></p><br><br><p><span><span>This position provides Level 3 (L3) support for endpoint devices including desktops, laptops, tablets, iPads, and Android devices connected to the corporate network. The role supports approximately 30,000 endpoints and over 60,000 users (active and inactive) across geographically distributed locations, ensuring stability, security, and high user satisfaction.</span></span></p><br><br><p><span><b><span><strong>Your duties would include:</strong></span></b></span></p><br><br><ul><li><p><span><span>·</span></span><span><span>Act as a subject matter expert (SME) in End User Technology (EUT) focusing on Windows endpoint OS support and advanced troubleshooting</span></span></p><br><br></li><li><p><span><span>Diagnose and resolve complex configuration and performance issues through structured troubleshooting and simulation</span></span></p><br><br></li><li><p><span><span>Perform deep technical root cause analysis and implement permanent fixes</span></span></p><br><br></li><li><p><span><span>Identify incident trends and drive problem management initiatives to prevent recurrence</span></span></p><br><br></li><li><p><span><span>Manage, maintain, and optimize Windows 11 build images, ensuring alignment with security baselines and hardware compatibility</span></span></p><br><br></li><li><p><span><span>Administer and support Microsoft Endpoint Manager (Intune &amp; Configuration Manager/SCCM) and Nexthink</span></span></p><br><br></li><li><p><span><span>Manage the full application packaging lifecycle: discovery, packaging, testing, and release</span></span></p><br><br></li><li><p><span><span>Maintain software packages and OS builds using SCCM, Intune, Active Directory, and Group Policy</span></span></p><br><br></li><li><p><span><span>Ensure regular patching and release cycles, eliminating End-of-Life (EOL) and End-of-Support (EOS) software</span></span></p><br><br></li><li><p><span><span>Administer and support Mobile Device Management (MDM) platforms (Intune)</span></span></p><br><br></li><li><p><span><span>Drive an “evergreen” endpoint management strategy, ensuring continuous updates, lifecycle management, and platform standardization</span></span></p><br><br></li><li><p><span><span>Ensure compliance with enterprise security policies and standards across all endpoints</span></span></p><br><br></li><li><p><span><span>Provide L3 escalation support to Service Desk and regional IT teams within defined SLAs</span></span></p><br><br></li><li><p><span><span>Perform advanced troubleshooting and standardization for Windows 10/11 environments</span></span></p><br><br></li><li><p><span><span>Manage and troubleshoot Local Group Policy and Active Directory Group Policy configurations</span></span></p><br><br></li><li><p><span><span>Maintain technical documentation, standard operating procedures (SOPs), and knowledge base articles</span></span></p><br><br></li><li><p><span><span>Contribute to service improvement plans and operational governance</span></span></p><br><br></li><li><p><span><span>Ensure adherence to ITIL processes, security governance, and compliance frameworks</span></span></p><br><br></li></ul><p><span><b><span><strong>Be part of an extraordinary story</strong></span></b></span></p><br><br><p><span><span>Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make.</span><span>You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community.</span></span></p><br><br><p><span><span>Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.</span></span></p><br><br><p><span><span>Together, everything is possible.</span></span></p><br><br> <br> <br> <br> <br> <br> General Information <br> <br> Ref # <br> 233816 <br> <br> Location <br> Qatar-Doha <br> <br> Job family <br> Corporate &amp; Commercial <br> <br> <ul><li><span>Closing Date:</span> <span>2026-06-04</span></li></ul><br> <br> <br> <br> <br> <br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Position Title: ITSM Administrator (ManageEngine) <br>Location:<br>Doha, Qatar <br>Experience: 6 7 Years Employment Type: Full-Time <br> <br><b> Job Summary </b>We are seeking a skilled ITSM Administrator with hands-on experience in ManageEngine ITSM solutions, primarily ServiceDesk Plus. The role is responsible for administration, configuration, enhancement, and operational support of the ITSM platform, ensuring alignment with ITIL best practices and business requirements. Key Responsibilities ITSM Platform Administration Administer and maintain ManageEngine ServiceDesk Plus environment. Configure and manage Incident, Service Request, Problem, Change, Asset, and Knowledge Management modules. Create and maintain service catalogs, request templates, workflows, and approval processes. Configure SLAs, OLAs, business rules, notifications, and escalation matrices. Manage user roles, permissions, groups, and technician access. Process Automation &amp; Enhancement Develop and maintain automation rules, business workflows, and custom scripts. Support integration with Active Directory, Azure AD, Email, Monitoring Tools, and CMDB. Implement process improvements aligned with ITIL best practices. Participate in platform upgrades, patches, and feature enhancements. Reporting &amp; Analytics Develop dashboards and operational reports. Monitor KPI compliance including SLA achievement, ticket aging, backlog, and technician performance. Generate management reports and service performance metrics. ITSM Operations Support Provide L2 support for ITSM platform-related incidents and service requests. Troubleshoot application issues and coordinate with vendor support when required. Perform regular health checks and system maintenance activities. Ensure system availability, security, and performance. Documentation &amp; Governance Maintain technical documentation, SOPs, and configuration records. Support audits and compliance requirements. Ensure platform configurations are aligned with organizational standards. Required Qualifications Education Bachelor's Degree in Computer Science, Information Technology, or related field. Experience 4 7 years of ITSM administration experience. Minimum 3 years hands-on experience with ManageEngine ServiceDesk Plus. Experience in enterprise IT support environments. Technical Skills Mandatory ManageEngine ServiceDesk Plus ITIL Incident, Problem, Change, Request Management Active Directory Integration Microsoft SQL Server Workflow Configuration SLA Management Reporting &amp; Dashboard Development Email Integration (Exchange / O365) Preferred ManageEngine AssetExplorer ManageEngine Analytics Plus ManageEngine OpManager ManageEngine Endpoint Central REST APIs and Integrations Azure AD / Microsoft 365 PowerShell or scripting experience Certifications (Preferred) ITIL v4 Foundation ManageEngine ServiceDesk Plus Certification Microsoft Azure Fundamentals (AZ-900) Microsoft 365 Fundamentals (MS-900) Key Competencies Strong troubleshooting and analytical skills. Understanding of ITIL processes. Customer-focused mindset. Good communication and stakeholder management skills. Ability to work independently and manage multiple priorities. </p></div></section>