وظائف الدعم الفني في قطر

<p>نحن حاليًا نبحث عن دعم فني لعملياتنا في قطر بالشروط والأحكام التالية. المهارات المطلوبة: تثبيت البرمجيات، تثبيت الأجهزة، نقل الأجهزة، تطبيق التصحيحات البرمجية، ومعالجة الحوادث. يحق فقط للمرشحين المتاحين محليًا التقديم</p><p><strong>الملف الشخصي المثالي للمرشح</strong></p><p>المهارات المطلوبة: تثبيت البرمجيات، تثبيت الأجهزة، نقل الأجهزة، تطبيق التصحيحات البرمجية، ومعالجة الحوادث. يحق فقط للمرشحين المتاحين محليًا التقديم</p>

About the job Join the Team at ABYAT - Your Gateway to Retail Excellence!<br>About us Are you ready to be part of the largest retail store in the Middle East? ABYAT, spanning an impressive 22,000 square meters and offering over 22,000 products, is your one-stop destination for all things home improvement and more. From elegant tiles and captivating wallpapers to state-of-the-art lighting solutions and stylish kitchen fixtures, we pride ourselves on offering a diverse array of top-quality products under one roof. Established locally with a vision for excellence, ABYAT has been setting benchmarks since its inception in September 2005. With an unwavering focus on our customers, we've crafted an experience that revolves around their needs, from our meticulously designed store layouts to our unparalleled service offerings. Expanding beyond our roots in Kuwait, ABYAT is now making waves in Saudi Arabia and setting our sights on Qatar and the UAE. As we continue to grow, we're seeking passionate individuals to join our dynamic team and contribute to our journey of success.<br>Position: Technical Support Engineer Location: Qatar Type: Full-time<br>Role Purpose Responsible for providing technical support across ABYAT’s retail and corporate operations by ensuring the availability, reliability, and performance of end-user devices, Microsoft services, retail technology systems, and IT infrastructure. The role serves as the first point of contact for technical incidents and service requests while delivering exceptional customer service and maintaining business continuity.<br>Key Responsibilities:• Provide first-line technical support for hardware, software, operating systems, and peripheral devices across ABYAT locations.• Manage and resolve incidents and service requests through the IT ticketing system while adhering to service level expectations.• Administer Active Directory, including user account creation, access management, group membership updates, and employee onboarding/offboarding activities.• Support Microsoft 365 applications, including Outlook, Teams, and Office applications, while troubleshooting user account and email-related issues.• Diagnose and resolve Windows operating system, desktop, laptop, printer, and workstation issues.• Perform first-level network troubleshooting, including connectivity, DNS, DHCP, TCP/IP, LAN, and wireless network issues.• Support Point of Sale (POS) systems, receipt printers, barcode scanners, and other retail technology devices to ensure uninterrupted showroom operations.• Prioritize and respond quickly to critical business incidents affecting sales operations, store productivity, or management users.• Maintain accurate ticket updates, technical documentation, and standard operating procedures.• Collaborate with internal teams and vendors to resolve technical issues and support infrastructure-related initiatives.<br>Qualifications / Requirements• 2–5 years of experience in Technical Support, IT Support, Service Desk, or Helpdesk environments.• Hands-on experience with Active Directory and Microsoft 365 administration.• Strong troubleshooting skills across Windows operating systems, hardware, software, and end-user technologies.• Good understanding of networking fundamentals, including TCP/IP, DNS, DHCP, LAN/WAN, and wireless connectivity.• Experience using IT ticketing systems and managing support requests.• Experience supporting POS systems, printers, scanners, or retail technology is an advantage.• Diploma or Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field.• ITIL Foundation, Comp TIA A+, Network+, Microsoft, or similar certifications are considered a plus.• Fluent Arabic and English communication skills are required.• Valid Kuwait driving license is preferred.<br>What We're Looking For• Strong communication and customer service skills.• A structured and logical troubleshooting approach.• Ability to work independently and take ownership of technical issues.• Strong prioritization skills and a sense of urgency when handling business-critical incidents.• Calm, patient, and adaptable personality with the ability to support users from diverse backgrounds.<br>Apply now and take the first step towards an exciting career with ABYAT!

سير العمل: 1. دعم المستوى الأول (L1) عن بُعد للتذاكر: o استلام تذاكر الحوادث أو طلبات الخدمة المتعلقة بأجهزة التوجيه (Routers) والمبدلات (Switches) القياسية في الصناعة للمستوى المبتدئ والمتوسط. § مشاكل الأجهزة والبرمجيات الخاصة بأجهزة IP والبصريات § استكشاف أخطاء التوجيه والتبديل وإصلاحها o تحليل تذاكر الحوادث والدعم عن بُعد والحل o إنشاء إجراءات العمل (MOP) o التواصل مع العملاء عبر البريد الإلكتروني وWebex والمكالمات الهاتفية لتحديثات حل تذاكر الحوادث o توثيق التذاكر على Net Suite o التصعيد الفني إلى دعم المستوى الثالث (TAC العالمي) عن بُعد إذا لزم الأمر. 2. دعم المستوى الثاني (L2) في الموقع للتذاكر: o جدولة وتنفيذ الإجراءات في الموقع حسب الحاجة § استبدال بطاقات أجهزة التوجيه والمبدلات ووحدات مزود الطاقة (PSU) والمراوح في الموقع § استكشاف الأخطاء وإصلاحها في الموقع § دعم الاستعداد في الموقع. 3. إدارة المستودعات والمخزون: o التأكد من مطابقة المخزون الفعلي مع مخزون Net Suite o إجراء جرد ربع سنوي. <br>المخرجات المطلوبة: 1. ضمان حل جميع الحوادث المسجلة ضمن اتفاقية مستوى الخدمة (SLA) المتفق عليها. يجب تصعيد أي إخفاق محتمل في اتفاقية مستوى الخدمة إلى قائد الفريق. 2. ضمان أن يكون التواصل مع العملاء سريعاً ودقيقاً ومهنياً لتقديم أفضل تجربة للعميل. 3. ضمان استبدال القطع بدقة وفي الوقت المناسب. 4. ضمان التصعيد في الوقت المناسب إلى المستوى الثالث حسب الحاجة من خلال طلبات التصعيد الفني (TERs). 5. توثيق حل المشكلات في قاعدة معرفة TRT. 6. التعلم المستمر للمهارات التقنية وغير التقنية الإضافية. 7. ضمان تحقيق مؤشر أداء رئيسي (KPI) للمخزون بنسبة 98% لمخزون المستودع. 8. الامتثال لسياسة الشركة. المتطلبات: · يجب أن يكون قادراً على التحدث باللغة الإنجليزية بمستوى تجاري (B1-B2) · يجب أن يحصل المرشحون على درجة جامعية في تكنولوجيا المعلومات (IT)، علوم الحاسب (CS)، هندسة الحاسب (CE)، هندسة الإلكترونيات والاتصالات (ECE) أو دورات ذات صلة بتكنولوجيا المعلومات. التدريب والحصول على شهادة NRS 1 سيكون ميزة إضافية · يجب أن يمتلك خبرة من 3-5 سنوات في التعامل مع إصلاح أعطال أجهزة أنظمة تكنولوجيا المعلومات وحلول البرمجيات · الاستعداد للقيام بدعم الأجهزة والبرمجيات · الاستعداد للعمل بنظام "تحت الطلب" (on call).

<p> سيقوم المهندس المقيم بتوفير دعم تشغيلي لتقنية المعلومات يومي، إدارة البنية التحتية، استكشاف الأخطاء وإصلاحها، الصيانة الوقائية، مساعدة المستخدم، والتنسيق مع إدارة تقنية المعلومات في المنظمة والموردين المعنيين. سيدعم المهندس المقيم بيئة حوسبة المستخدم النهائي في المؤسسة، وبنية الشبكة، وبيئة Microsoft 365، وأنظمة الأمان، والخوادم، وأنظمة النسخ الاحتياطي، والاتصالات الهاتفية، وبقية بنية تكنولوجيا المعلومات. سيعمل المهندس المقيم تحت إشراف مدير تكنولوجيا المعلومات المعين في المؤسسة / ممثل تكنولوجيا المعلومات بها."</p><p><strong>الملف الشخصي المرغوب للمرشح</strong></p><p>يجب أن يمتلك المهندس المقيم المقترح خبرة عملية في:</p><ul><li><p>إدارة Windows 10/11 واستكشاف الأخطاء مع Microsoft Active Directory.</p></li><li><p>Microsoft 365 وMicrosoft Entra ID وMicrosoft Intune.</p></li><li><p>استكشاف مشاكل LAN/WAN، TCP/IP، DNS، DHCP، VLANs وعملية التبديل.</p></li><li><p>مفاتيح الشبكة Aruba واستكشاف أخطاء Wi-Fi.</p></li><li><p>جدران حماية Palo Alto Networks.</p></li><li><p>إدارة Windows File Server.</p></li><li><p>Barracuda Backup وBarracuda Web Application Firewall.</p></li><li><p>أنظمة الهاتف/PBX NEC.</p></li><li><p>التوصيل الهيكلي وأخطاء أجهزة تكنولوجيا المعلومات.</p></li></ul><p>سيتم اعتبار شهادات Microsoft وAruba وPalo Alto وBarracuda والشبكات أو الأمن السيبراني ذات صلة كأولوية.</p>

<h2 class="h5">وصف الوظيفة</h2> <div class="t-break" data-jb-field="description"> <br> معلومات عامة <br> <br> الرقم المرجعي <br> 235347 <br> <br> الموقع <br> قطر-الدوحة <br> <br> عائلة الوظيفة <br> العمليات الخاصة بالشحن والمطارات <br> <br> <ul><li><span>تاريخ الإغلاق:</span> <span>2026-08-26</span></li></ul><br> <br> <br> <br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><p>We are currently looking IT Helpdesk Support Engineer for our Qatar operations with the following terms &amp; conditions.</p><br><p>Required Skills and Qualifications</p><br><p>Mandatory: B.Sc. in Computer Science, Information Technology or Similar field</p><br><p>• Mandatory: 2+ years’ experience working with Microsoft Client and server</p><br><p>• platforms as a helpdesk technician.</p><br><p>• Mandatory: Microsoft certifications: Windows Client; Managing Modern Desktop;</p><br><p>• Azure</p><br><p>• Mandatory: 1 year experience in Azure, Microsoft 365 Suite support.</p><br><p>• Mandatory: Knowledge of Basic Network support.</p><br><p>• Mandatory: Ability to support users on a functional level, by offering guidance on</p><br><p>• how to use systems and equipment.</p><br><p>• Mandatory: Fluent Arabic &amp; English speaker</p><br><p>• Optional: Knowledge of Helpdesk ticketing system.</p><br><p>• Desirable: Network Certifications Network+/CCNA</p><br><p>Locally available candidates may only apply</p><br><p>Joining time frame: 2 weeks (maximum 1 month)</p><br><br><br> </div>

Overview<br><br>University of Doha for Science and Technology (UDST) was officially established by the Emiri Decision No13 of 2022, and it is the first national university specializing in academic applied, technical, and professional education in the State of Qatar. UDST has over 70 bachelor's and master's degree programs, diplomas, and certificates. The university houses 5 colleges: The College of Business, the College of Computing and Information Technology, the College of Engineering and Technology, the College of Health Sciences, and the College of General Education, in addition to specialized training centers for individuals and companies. UDST is recognized for its student-centered learning and state-of-the-art facilities. Its world-renowned faculty and researchers work on developing the students’ skills and help raise well-equipped graduates who proudly serve different sectors of the economy and contribute to achieving human, social, and economic development goals nationally and internationally.<br><br>With more than 700 staff and over 8,000 students, UDST is the destination of choice for applied and experiential learning. The University is recognized for its student-centered learning and state-of-the-art facilities. Our faculty are committed to delivering pedagogically-sound learning experiences that incorporate innovative learning technologies. Our aim is to enhance students’ skills and help develop talented graduates who can effectively contribute to a knowledge-based economy and make Qatar’s National Vision 2030 a reality.<br><br>Responsibilities<br><br>The successful candidate will support the development of the Information Division’s business plan in alignment with UDST strategy and future technology needs through its projects and initiatives.<br><br>Operational:<br><br>Service Desk Management: Oversee the University's IT service desk operations, ensuring timely and effective response to user inquiries and technical issues while monitoring service levels, response times, and customer satisfaction.<br><br>Incident Resolution: Streamline operational procedures and employ proactive problem-solving strategies to accelerate the timely and accurate resolution of IT incidents and service requests, minimizing user disruption while identifying trends and root causes to implement preventive measures.<br><br>User Training and Self-Help Resources: Develop and deliver training sessions and resources to empower users to resolve common technical issues independently and maintain a knowledge base of solutions and troubleshooting guides.<br><br>Vendor and Contract Management: Strategically partner with vendors and service providers to resolve escalated technical issues and manage service agreements and procure hardware, software and services required for IT support.<br><br>Continuous Improvement: Challenge the status quo of support processes, identify areas for improvement and implement strategies to enhance the efficiency and effectiveness of support services.<br><br>User Communication: Establish relationship with University stakeholders to engage and communicate effectively on updates on service disruptions, maintenance, technical issues and manage user expectations and maintain a high level of customer service.<br><br>Budgeting and Resource Allocation: Manage the IT Support sections’ budget, allocating resources for staffing, training, tools, and equipment to optimize resource utilization to meet user needs and service levels.<br><br>Documentation and Reporting: Safeguard critical records of incidents, service requests and resolutions to enable decision-making by tracking performance, trends and user feedback.<br><br>Perform miscellaneous job-related duties as assigned.<br><br>Provide professional development support and perform periodic performance reviews for direct subordinates based on UDST’s Employee Performance Management framework to ensure continual high performance of employees in alignment with UDST's mission and mandate.<br><br>Qualifications<br><br> Bachelor’s degree in Computer Science or related field required. Master’s degree/ professional certification is preferred. Minimum 7 years of relevant experience in IT in a Higher Education Institutes. Fluency in written and spoken English language is required. Fluency in written and spoken Arabic language is preferred.

???? Welcome to Your Next Adventure!<br><br>The IT Support Lead will oversee the IT support team and manage IT service operations covering all users. This includes managing tickets and service boards, ensuring compliance with SLAs, and maintaining high levels of performance and efficiency. The role demands strong leadership, a deep understanding of IT systems, and the ability to mentor and support the team. The IT Support Lead will also be accountable for ensuring the integration and validation of ticketing data and providing hands-on technical assistance as needed. The ideal candidate will have over 4 years of experience in IT service support, preferably in a lead or senior role, with strong leadership and communication skills.<br><br>???? What You’ll Get Your Hands On<br><br>Team Leadership & Management:<br><br>Lead and manage the Qatar office's IT support team, ensuring it operates effectively and efficiently. Monitor and manage ticketing systems and service boards, ensuring tickets are assigned appropriately and resolved within SLA timelines. Oversee the support team's performance, providing mentorship, training, and technical guidance to enhance team capabilities.<br><br>IT Operations & SLA Compliance<br><br>Ensure all IT services and systems meet or exceed SLA targets. Monitor IT infrastructure, systems, and services to ensure minimal downtime and optimal performance. Proactively follow up on unresolved tickets, escalations, and SLA breaches, implementing corrective actions as needed. Validate and integrate ticketing data, ensuring data accuracy and reliability for reporting and analysis.<br><br>Technical Support & Troubleshooting<br><br>Provide hands-on technical assistance and troubleshooting support for complex issues that require senior-level expertise. Conduct root cause analysis for recurring issues and implement preventive measures to enhance system reliability. Collaborate with cross-functional teams to ensure smooth integration of IT services across the organization.<br><br>User Support & Training<br><br>Train and mentor the support team, ensuring they are equipped with the necessary skills and knowledge to handle technical issues effectively. Provide end-user training on new systems and processes, collaborating with the technical team as required.<br><br>Key Performance Indicators (KPIs)<br><br>System Uptime & SLA Compliance:<br><br>Maintain 99.9% or higher uptime for critical IT systems. SLA Compliance Rate: Percentage of tickets resolved within SLA timelines (Target: 95%+).<br><br>Ticket Management Efficiency<br><br>Average response time to new tickets (Target: less than 15 minutes during business hours). Average resolution time for tickets (Target: less than 1 hour for critical issues, less than 4 hours for high-priority issues).<br><br>Support Team Performance<br><br>First-Time Fix Rate: Percentage of tickets resolved on the first attempt (Target: 95%+). Stakeholder Feedback: Satisfaction rate from Qatar office staff regarding IT support and services (Target: 95%+ positive feedback).<br><br>Data Integration & Accuracy<br><br>Data Validation Rate: Percentage of accurate and validated ticketing data (Target: 100% accuracy). Reporting Timeliness: Timely delivery of weekly and monthly performance reports (Target: 100% on schedule).<br><br>Training & Development<br><br>Team Training Coverage: Percentage of team members trained on new tools and technologies (Target: 100% of the team within 3 months of tool introduction). Knowledge Transfer Rate: Percentage of recurring issues addressed through team training and documentation (Target: 90%+).<br><br>Cost Efficiency<br><br>Adherence to Budget: Maintain IT support operations and projects within budget (Target: Within 5% of budget). Resource Utilization: Efficient use of IT resources, minimizing waste and optimizing performance (Target: 95% resource utilization).<br><br>????‍♂️ The Magic You Bring<br><br>Bachelor's degree in Information Technology, Computer Science, or a related field. Minimum of 4-5 years of experience in IT service support or IT operations, preferably in a lead or senior role. Strong leadership and team management skills, with a proven track record in overseeing IT support operations. Comprehensive knowledge of IT infrastructure, including ticketing systems, service boards, network systems, software applications, and hardware management. Excellent problem-solving skills with the ability to lead root cause analysis and implement effective solutions. Familiarity with ITIL practices, IT security standards, and SLA management. Experience with remote support tools, IT service management (ITSM) platforms, and data integration. Proven ability to mentor, train, and support technical teams. Strong communication skills, both written and verbal, with the ability to collaborate effectively with cross-functional teams. Excellent level of English, both written and verbal.<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br>???? Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br>???? Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br>???? Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>????Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br>???? Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br>????‍???? It's All About People: “Be a team player; together we are stronger.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!

مهندس دعم تقني – العمل الميداني / دوام جزئي المواقع: شركة نستله قطر التجارية، ص.ب 24603، الدوحة، قطر، مبنى شركة الخليج للمخازن، مجمع سلبة للمستودعات، شارع 15، قرية الخدمات اللوجستية، الدوحة، قطر<br>معدل الأجر: 15 دولاراً في الساعة كمتعاقد مستقل. العقد: طويل الأجل، دوام جزئي / عند الطلب<br>ملخص الوظيفة: تبحث شركة سكاي سيستمز عن مهندس دعم تقني ميداني لتقديم الدعم الفني في مواقع العملاء في الدوحة. سيتم جدولة الزيارات حسب الحاجة، وعادة ما تكون 1–2 زيارة في الشهر، مع إشعار مسبق لا يقل عن 24 ساعة.<br>المهارات المطلوبة: خبرة لا تقل عن سنة واحدة في مجال الدعم التقني الميداني / دعم أجهزة الحاسب الآلي. خبرة قوية في استكشاف أخطاء الأجهزة/البرمجيات وإصلاحها. معرفة بنظام تشغيل ويندوز، والشبكات، وVPN، وDNS، وDHCP، وRDP. خبرة في التعامل مع الطابعات، وأجهزة الحاسب المحمول، وأجهزة الحاسب المكتبية، وغيرها من الأجهزة الطرفية. خبرة في الدعم التقني الميداني (Smart Hands). مهارات قوية في التواصل وخدمة العملاء. القدرة على رفع/نقل معدات تقنية يصل وزنها إلى 50 رطلاً. يتطلب توفر حاسب محمول شخصي لدعم الموقع والاتصال عن بُعد. يُشترط وجود تصريح (NOC) يؤكد موافقة الكفيل على العمل مع سكاي سيستمز. يُفضل الحصول على شهادة CompTIA A+ أو شهادة تقنية ذات صلة.<br>نمط العمل: دعم فني ميداني بنظام الدوام الجزئي / عند الطلب. حوالي 1–2 زيارة ميدانية في الشهر في البداية. الأجر 15 دولاراً في الساعة كمتعاقد مستقل. يكون الدعم مطلوباً بشكل عام خلال ساعات العمل من الاثنين إلى الجمعة. سيتم تقديم إشعار قبل 24 ساعة على الأقل للزيارات الميدانية كلما أمكن ذلك.

???? Welcome to Your Next Adventure!<br><br>The IT Support Lead will oversee the IT support team and manage IT service operations covering all users. This includes managing tickets and service boards, ensuring compliance with SLAs, and maintaining high levels of performance and efficiency. The role demands strong leadership, a deep understanding of IT systems, and the ability to mentor and support the team. The IT Support Lead will also be accountable for ensuring the integration and validation of ticketing data and providing hands-on technical assistance as needed. The ideal candidate will have over 4 years of experience in IT service support, preferably in a lead or senior role, with strong leadership and communication skills.<br><br>???? What You’ll Get Your Hands On<br><br>Team Leadership & Management:<br><br>Lead and manage the Qatar office's IT support team, ensuring it operates effectively and efficiently. Monitor and manage ticketing systems and service boards, ensuring tickets are assigned appropriately and resolved within SLA timelines. Oversee the support team's performance, providing mentorship, training, and technical guidance to enhance team capabilities.<br><br>IT Operations & SLA Compliance<br><br>Ensure all IT services and systems meet or exceed SLA targets. Monitor IT infrastructure, systems, and services to ensure minimal downtime and optimal performance. Proactively follow up on unresolved tickets, escalations, and SLA breaches, implementing corrective actions as needed. Validate and integrate ticketing data, ensuring data accuracy and reliability for reporting and analysis.<br><br>Technical Support & Troubleshooting<br><br>Provide hands-on technical assistance and troubleshooting support for complex issues that require senior-level expertise. Conduct root cause analysis for recurring issues and implement preventive measures to enhance system reliability. Collaborate with cross-functional teams to ensure smooth integration of IT services across the organization.<br><br>User Support & Training<br><br>Train and mentor the support team, ensuring they are equipped with the necessary skills and knowledge to handle technical issues effectively. Provide end-user training on new systems and processes, collaborating with the technical team as required.<br><br>Key Performance Indicators (KPIs)<br><br>System Uptime & SLA Compliance:<br><br>Maintain 99.9% or higher uptime for critical IT systems. SLA Compliance Rate: Percentage of tickets resolved within SLA timelines (Target: 95%+).<br><br>Ticket Management Efficiency<br><br>Average response time to new tickets (Target: less than 15 minutes during business hours). Average resolution time for tickets (Target: less than 1 hour for critical issues, less than 4 hours for high-priority issues).<br><br>Support Team Performance<br><br>First-Time Fix Rate: Percentage of tickets resolved on the first attempt (Target: 95%+). Stakeholder Feedback: Satisfaction rate from Qatar office staff regarding IT support and services (Target: 95%+ positive feedback).<br><br>Data Integration & Accuracy<br><br>Data Validation Rate: Percentage of accurate and validated ticketing data (Target: 100% accuracy). Reporting Timeliness: Timely delivery of weekly and monthly performance reports (Target: 100% on schedule).<br><br>Training & Development<br><br>Team Training Coverage: Percentage of team members trained on new tools and technologies (Target: 100% of the team within 3 months of tool introduction). Knowledge Transfer Rate: Percentage of recurring issues addressed through team training and documentation (Target: 90%+).<br><br>Cost Efficiency<br><br>Adherence to Budget: Maintain IT support operations and projects within budget (Target: Within 5% of budget). Resource Utilization: Efficient use of IT resources, minimizing waste and optimizing performance (Target: 95% resource utilization).<br><br>????‍♂️ The Magic You Bring<br><br>Bachelor's degree in Information Technology, Computer Science, or a related field. Minimum of 4-5 years of experience in IT service support or IT operations, preferably in a lead or senior role. Strong leadership and team management skills, with a proven track record in overseeing IT support operations. Comprehensive knowledge of IT infrastructure, including ticketing systems, service boards, network systems, software applications, and hardware management. Excellent problem-solving skills with the ability to lead root cause analysis and implement effective solutions. Familiarity with ITIL practices, IT security standards, and SLA management. Experience with remote support tools, IT service management (ITSM) platforms, and data integration. Proven ability to mentor, train, and support technical teams. Strong communication skills, both written and verbal, with the ability to collaborate effectively with cross-functional teams. Excellent level of English, both written and verbal.<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br>???? Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br>???? Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br>???? Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>????Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br>???? Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br>????‍???? It's All About People: “Be a team player; together we are stronger.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!

<h2 class="h5">وصف الوظيفة</h2> <div class="t-break" data-jb-field="description"> الوصف الوظيفي<br><p>نحن نبحث حالياً عن دعم تكنولوجيا المعلومات لعملياتنا في قطر</p><br><p>المؤهلات المطلوبة</p><br><p>• دبلوم أو درجة البكالوريوس في تكنولوجيا المعلومات، علوم الحاسب أو مجال ذي صلة.</p><br><p>• 4 سنوات من الخبرة في منصب مكتب المساعدة لتقنية المعلومات، مكتب الخدمة، أو دعم سطح المكتب.</p><br><p>• خبرة في دعم بيئات Microsoft 365.</p><br><p>• معرفة بـ Active Directory و Microsoft Intune.</p><br><p>• فهم أساسي لمفاهيم الشبكات (TCP/IP، DNS، DHCP، LAN/WAN، Wi-Fi).</p><br><p>• خبرة في إدارة Windows 11 واستكشاف الأخطاء وإصلاحها.</p><br><p>المهارات التقنية</p><br><p>• إدارة Microsoft 365</p><br><p>• Microsoft Intune (MDM/MAM)</p><br><p>• Active Directory المستخدمون وأجهزة الكمبيوتر</p><br><p>• Azure Entra ID (Azure AD)</p><br><p>• دعم Windows 11</p><br><p>• التصحيح والتحديثات للنقاط النهائية</p><br><p>• Microsoft Exchange Online</p><br><p>• استكشاف أخطاء الشبكة وWi-Fi</p><br><p>• أنظمة إدارة الطابعات</p><br><p>• مراقبة النسخ الاحتياطي واسترداده</p><br><p>• إدارة وصول المستخدمين</p><br><p>• إدارة حسابات الحواسيب</p><br><p>• إدارة أصول تقنية المعلومات</p><br><p>متطلبات اللغة</p><br><p>• الطلاقة بالعربية والإنجليزية (نطقاً كتابةً).</p><br><p>المهارات المفضلة</p><br><p>• المعرفة بـ Microsoft Defender وأفضل ممارسات الأمن.</p><br><p>• شهادة ITIL Foundation.</p><br><p>• Microsoft Certified: Modern Desktop Administrator أو ما يعادلها.</p><br><p>• خبرة في أنظمة التحكم بالوصول وحلول إدارة البطاقات.</p><br><p>• خبرة مع أنظمة التذاكر وبيئات الدعم المعتمدة على SLA.</p><br><p>الكفاءات الأساسية</p><br><p>• مهارات تواصل وخدمة عملاء ممتازة.</p><br><p>• قدرات قوية في استكشاف الأخطاء والتحليل.</p><br><p>• القدرة على تحديد الأولويات وإدارة طلبات الدعم المتعددة.</p><br><p>• العمل بروح الفريق ونهج استباقي في حل المشكلات.</p><br><p>• مهارات قوية في التوثيق والتنظيم.</p><br><p>مستوى الخبرة: متوسط (4-6 سنوات)</p><br><p>اللغات: العربية والإنجليزية (إلزامي)</p><br><p>فترة الانضمام: فوري</p><br><br><br></div>

وصف الوظيفة <div> <p>نحن حالياً نبحث عن دعم تقنية المعلومات لعملياتنا في قطر</p> <p>المؤهلات المطلوبة</p> <p> Diploma or Bachelor's Degree in Information Technology, Computer Science, or related field.</p> <p> 4 years of experience in IT Help Desk, Service Desk, or Desktop Support roles.</p> <p> Experience supporting Microsoft 365 environments.</p> <p> Knowledge of Active Directory and Microsoft Intune.</p> <p> Basic understanding of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi).</p> <p> Experience with Windows 11 administration and troubleshooting.</p> <p>Technical Skills</p> <p> Microsoft 365 Administration</p> <p> Microsoft Intune (MDM/MAM)</p> <p> Active Directory Users &amp; Computers</p> <p> Azure Entra ID (Azure AD)</p> <p> Windows 11 Support</p> <p> Endpoint Patching &amp; Updates</p> <p> Microsoft Exchange Online</p> <p> Network and Wi-Fi Troubleshooting</p> <p> Printer Management Systems</p> <p> Backup Monitoring and Recovery</p> <p> User Access Management</p> <p> Computer Account Management</p> <p> IT Asset Management</p> <p>Language Requirements</p> <p> Fluent in Arabic and English (spoken and written).</p> <p>Preferred Skills</p> <p> Knowledge of Microsoft Defender and security best practices.</p> <p> ITIL Foundation certification.</p> <p> Microsoft Certified: Modern Desktop Administrator or equivalent.</p> <p> Experience with access control systems and card management solutions.</p> <p> Experience with ticketing systems and SLA-driven support environments.</p> <p>Key Competencies</p> <p> Excellent communication and customer service skills.</p> <p> Strong troubleshooting and analytical abilities.</p> <p> Ability to prioritize and manage multiple support requests.</p> <p> Team-oriented with a proactive approach to problem-solving.</p> <p> Strong documentation and organizational skills.</p> <p>Experience Level: Mid-Level (4-6 years)</p> <p>Languages: Arabic &amp; English (Mandatory)</p> <p>Joining time frame: Immediate</p> <p> </p></div>