وظائف البيع بالتجزئة - الدوحة قطر
٩٢٢ وظائف شاغرة
قطر - الدوحة
<section><p class="heading jdMain">وصف الوظيفة</p><p class="heading">الأدوار والمسؤوليات</p><div class="paragraph"><p>نبحث عن اختصاصي علاقات المستأجرين يركز على العميل لإدارة علاقات التجار، دعم أنشطة التأجير، وضمان تجربة مستأجر مميزة عبر محفظتنا التجارية. هذا المنصب بدوام كامل ومقره الدوحة، قطر.</p><br><p><strong>المؤهلات والخبرة</strong></p><ul><li><p>درجة البكالوريوس في إدارة الأعمال أو التسويق أو العقارات أو مجال ذي صلة</p></li><li><p>3–5 سنوات من الخبرة في إدارة ممتلكات التجزئة أو علاقات المستأجرين أو خدمة العملاء</p></li><li><p>خبرة في التنسيق مع المستأجرين في قطاع التجزئة ومع الإدارات الداخلية</p></li><li><p>الإلمام بإدارة العقود والتشغيل التجاري لقطاع التجزئة</p></li><li><p>مهارات تواصل وبناء علاقات ممتازة</p></li><li><p>إتقان تطبيقات مايكروسوفت أوفيس</p><br></li></ul><p><strong>المهارات والكفاءات</strong></p><ul><li><p>خبرة في إدارة علاقات المستأجرين وحل القضايا التشغيلية</p></li><li><p>القدرة على تنسيق أنشطة التجهيز، توثيق العقود، وفتح المتاجر</p></li><li><p>براعة في متابعة امتثال المستأجرين للمعايير التشغيلية</p></li><li><p>مهارات تواصل وحل نزاعات فعالة</p></li><li><p>القدرة على الحفاظ على سجلات دقيقة وتقارير تشغيلية</p></li><li><p>نهج يركز على العملاء مع قدرة تنظيمية قوية</p></li><li><p>تنسيق ممتاز مع فرق التأجير والعمليات والمرافق</p></li></ul></div></section><section><p class="heading">المرشح المثالي</p><p class="paragraph"></p><p>.</p><p></p></section>
قطر - الدوحة
About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Purpose Summary<br><br>The incumbent will support the SVP, Retail Banking and Operations audit in conducting the Retail Banking and<br><br>Operations Audit assignments as per the approved audit plan, and act as an important role within the Group Internal<br><br>Audit Division. This role provides independent assurance and advisory services, directing internal audit activities across<br><br>the Retail Banking and Operations audits.<br><br>Key responsibilities include contributing to the development and maintenance for the Retail Banking and Operations<br><br>audit universe and the implementation of advanced data analytics and continuous auditing for enhanced efficiency and<br><br>real-time risk monitoring. This position requires full compliance with the GIAD Audit Manual, Global Internal Audit<br><br>standards, and relevant local regulations. The Senior Associate is crucial for safeguarding customer trust, ensuring<br><br>robust regulatory compliance and maintaining the integrity and effectiveness of the assigned areas. As a member of<br><br>the Internal Audit Team, this role contributes to the Group's audit strategy, emphasizing consumer protection, financial<br><br>crime prevention, and regulatory compliance.<br><br>Essential Duties & Responsibilities By Dimensions<br><br> Shareholder & Financial: Contribute to the execution of the risk-based annual plan that aligns with the Group Internal Audit strategy and<br><br>aims to protect the organization from financial penalties, reputational damage, and operational losses arising from<br><br>non-compliance or ineffective controls.<br><br> Identify compliance and operational risks that could impact the Group's financial performance, brand reputation,<br><br>and shareholder value, providing actionable recommendations for mitigation.<br><br> Evaluate the efficiency and effectiveness of Retail Banking and Operations processes and controls to enhance the<br><br>bank’s governance, risk management and control processes.<br><br> Ahere to KPI’s and best practices for the Retail Banking and Operations Audit section. Identify cost consciousness and efficiency and enhance productivity, to minimize cost, avoid waste, and optimize<br><br>benefits for the bank.<br><br> Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Build and maintain strong, independent, and collaborative relationships with the staff of Retail Banking and<br><br>Operations Functions And Other Relevant Business And Support Function.<br><br> Communicate audit findings, risk assessments, and recommendations to diverse internal stakeholders, including<br><br>the SVP, EVP, GCAE, and management, ensuring clear understanding of regulatory and operational risks.<br><br> Act as a trusted advisor to Retail Banking and Operations management on matters of internal control, consumer<br><br>protection, financial crime prevention, and regulatory adherence.<br><br> To assist (internal) customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve<br><br>improvements in turn-around time.<br><br> Build and maintain good/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): Conduct the full audit cycle for the Domestic Retail Banking and Operations audit engagements. All audit activities must be conducted in full compliance with the GIAD Audit Manual, the IIA's International<br><br>Professional Practices Framework (IPPF), and relevant local regulations.<br><br> Engagements: support the team leader in executing the audit engagements and ensuring own work is performed<br><br>efficiently and effectively and meets GIAD quality standards.<br><br> Planning phase: support the team leader in conducting detailed risk assessments and interviews with auditees to<br><br>define and document the precise audit scope and work program in the required deliverables (APM, RCM and ToR)<br><br>addressing the most significant risks.<br><br> Fieldwork phase: conduct testing of assigned scope areas and support the team leader to prepare progress updates<br><br>and interim meetings with the auditees.<br><br> Reporting phase: draft clear and concise audit issues and recommendations supported by solid evidence, present<br><br>audit findings to the auditees to obtain management actions.<br><br> Issue Follow up Phase: Perform issue closure validation in accordance with the latest audit methodology and timely<br><br>escalate potential delays to management, as needed.<br><br> Timely conduct audit file closure procedures in accordance with the latest audit methodology and standards. Collaborate with peers to achieve full coverage of domestic subsidiaries, support, control and risk functions in the<br><br>organization.<br><br> Support the delivery of department audits, assessing the design and operating effectiveness of retail banking and<br><br>operations controls against industry best practices and regulatory requirements.<br><br> Assess the adequacy and effectiveness of internal controls, risk management processes, and governance<br><br>frameworks within the retail banking and operations divisions and for enterprise-wide compliance programs.<br><br> Identify and report on control weaknesses, process inefficiencies, and non-compliance issues specific to the<br><br>related areas, providing actionable and value-added recommendations.<br><br> Ensure the consistent application of internal audit methodologies, tools, and best practices across all audits<br><br>engagements.<br><br> Continuously provide inputs to refine and update the audit universe by identifying new products, processes, digital<br><br>channels, and emerging regulatory requirements, ensuring comprehensive and relevant audit coverage.<br><br> Actively contribute to the strategic integration of data analytics (tools) into the audit practice to enhance risk<br><br>identification, efficiency, and depth of analysis.<br><br> Contribute and ensure the implementation of continuous auditing capabilities to provide real-time assurance and<br><br>insights.<br><br> Learning & Knowledge: Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field. Ensure to build up the necessary skills and understanding of Retail Banking and operations functions, customer<br><br>journeys, and the complex regulatory landscape.<br><br> Participate in ongoing professional development, rotations within GIAD and work on obtaining relevant<br><br>certifications (e.g., CIA, CISA, CAMS, CRMA, CFA within the team to maintain expertise in the evolving banking<br><br>landscape. This includes actively developing practical skills in data analytics and continuous auditing techniques<br><br>within the audit division.<br><br> Legal, Regulatory, and Risk Framework Responsibilities: Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to,<br><br>Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control<br><br>Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).<br><br> Understand and effectively perform your role under the Three Lines of Defense principle to identify measure,<br><br>monitor, manage and report risks.<br><br> Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the<br><br>Operational Risk Management requirements.<br><br> Maintain appropriate knowledge to ensure full qualification to undertake the role. Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. Attend mandatory (internal and external) seminars as instructed by the Bank. Maintain an in-depth knowledge of all applicable banking laws, consumer protection regulations, anti-money<br><br>laundering (AML), counter-terrorist financing (CFT), data privacy, and market conduct regulations.<br><br> Ensure the Retail Banking and Operations Audit function operates in full compliance with all relevant legal and<br><br>regulatory requirements and internal Group policies.<br><br> This includes strict adherence to the GIAD Group Audit Manual and the Global Internal Audit Standards and<br><br>Topical Requirements.<br><br> Contribute to the enhancement of the organization's enterprise-wide risk management and compliance<br><br>frameworks by providing insights from audit findings, which are derived from a comprehensive and up to date<br><br>audit universe.<br><br> Ensure that all audit engagements rigorously assess adherence to these regulations. Contribute to a strong culture of compliance and ethical conduct across the organization through effective audit<br><br>coverage and advisory services.<br><br>Education & Experience Requirements<br><br> University graduate preferably with a Major in Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), Masters preferred. At least 2 years of experience in internal audit, compliance, or a related field conducting audit within Retail Banking and Operations, preferably within a reputable Bank. - Certifications: Certified Internal Auditor (CIA) is desirable. Additional international certifications or country-specific qualifications (e.g., CPA, CISA) are highly desirable.<br><br>Note: you will be required to attach the following:<br><br>Resume/CVCVCopy of Passport or QIDCopy of Education certificate
قطر - الدوحة
We are seeking an experienced Business Analyst / Corporate Banking SME to support large-scale Temenos T24 Core Banking transformation programs across Retail and Corporate Banking operations. The ideal candidate will have extensive experience in Middle East banking, strong expertise in Retail, Corporate, and Islamic Banking, and proven hands-on experience with Temenos T24, Islamic AA, and TPH implementations. The role will focus on business requirements, operating model transformation, process mapping, data migration, testing, business readiness, and stakeholder management. Key Responsibilities Business Analysis & Requirements Management Gather, analyze, and document business requirements for T24 transformation programs. Prepare and maintain:Business Requirement Documents (BRDs) Functional Specification Documents (FSDs) Process Documentation Requirement Traceability Manage requirements, scope control, and change requests. Conduct workshops with business and operations stakeholders. Coordinate requirements with implementation partners and vendors. Retail & Corporate Banking Operations Act as a Retail & Corporate Banking Operations SME for back-office transformation. Support banking operations covering:Accounts Deposits Financing Payments Corporate Banking Islamic Banking Analyze existing operational processes and identify improvement opportunities. Define business rules and operational workflows. Core Banking Transformation Support end-to-end Temenos T24 / Temenos Transact transformation initiatives. Participate in current-state assessment and future-state solution design. Perform business process mapping and gap analysis. Define and validate the Target Operating Model (TOM). Ensure future-state processes align with business and operational objectives. Islamic Banking Provide SME expertise for Islamic Banking transformation initiatives. Support Temenos Islamic AA and TPH implementations. Validate Islamic banking business processes, products, rules, and operational requirements. Work closely with functional and technical teams to ensure Islamic banking requirements are correctly implemented. Data Migration & Reconciliation Support data migration planning and execution. Define data mapping and transformation requirements. Support data cleansing and validation activities. Validate migrated customer, account, deposit, financing, and transaction data. Support balance reconciliation and migration validation. Identify and resolve data migration issues. Testing & UATLead business participation in testing activities. Prepare business test scenarios and UAT test cases. Support:System Integration Testing (SIT) User Acceptance Testing (UAT) Regression Testing Validate requirements against implemented functionality. Lead defect triage and coordinate defect resolution. Support business sign-off and production readiness. Change Management & Business Readiness Develop operational readiness plans. Prepare Standard Operating Procedures (SOPs). Develop user manuals and operational documentation. Conduct business-user training. Support change adoption and transition activities. Ensure business teams are prepared for the new T24 operating environment. Stakeholder & Vendor Management Work closely with:Business Users Retail Banking Teams Corporate Banking Teams Operations Teams IT Teams Product Owners Project Managers Implementation Partners Vendors Facilitate workshops and business discussions. Coordinate with vendors and implementation partners. Provide regular updates on requirements, testing, migration, risks, and business readiness. Governance & Documentation Maintain project and business-analysis documentation. Ensure requirements and changes are properly governed. Support project governance and implementation reviews. Maintain traceability between business requirements, configuration, testing, and sign-off. Support audit and compliance requirements where applicable. Required Experience11+ years of experience in Temenos Core Banking transformation programs. Proven experience as a Business Analyst / SME in T24 transformation projects. Strong hands-on experience with Temenos T24 / Transact. Strong Middle East / GCC banking experience. Extensive Retail Banking and Corporate Banking operations experience. Strong Islamic Banking domain knowledge.5+ years of experience in Islamic AA and TPH implementations. Experience supporting data migration, cleansing, mapping, and reconciliation. Strong experience in SIT, UAT, defect management, and business validation. Client-facing consulting experience. Experience working in multi-vendor implementation environments. Mandatory Skills Temenos T24 / Temenos Transact Core Banking Transformation Retail Banking Corporate Banking Islamic Banking Islamic AATPHBanking Operations Business Analysis BRD / FSDRequirements Gathering Scope Management Business Process Mapping Gap Analysis Target Operating Model (TOM) Business Rules Data Migration Data Cleansing Data Mapping Balance Reconciliation SIT / UATDefect Triage Requirement Validation Change Management SOP Development User Manuals Business Training Vendor Management Stakeholder Management
قطر - الدوحة
About the job Join the Team at ABYAT - Your Gateway to Retail Excellence!<br>About us Are you ready to be part of the largest retail store in the Middle East? ABYAT, spanning an impressive 22,000 square meters and offering over 22,000 products, is your one-stop destination for all things home improvement and more. From elegant tiles and captivating wallpapers to state-of-the-art lighting solutions and stylish kitchen fixtures, we pride ourselves on offering a diverse array of top-quality products under one roof. Established locally with a vision for excellence, ABYAT has been setting benchmarks since its inception in September 2005. With an unwavering focus on our customers, we've crafted an experience that revolves around their needs, from our meticulously designed store layouts to our unparalleled service offerings. Expanding beyond our roots in Kuwait, ABYAT is now making waves in Saudi Arabia and setting our sights on Qatar and the UAE. As we continue to grow, we're seeking passionate individuals to join our dynamic team and contribute to our journey of success.<br>Position: Technical Support Engineer Location: Qatar Type: Full-time<br>Role Purpose Responsible for providing technical support across ABYAT’s retail and corporate operations by ensuring the availability, reliability, and performance of end-user devices, Microsoft services, retail technology systems, and IT infrastructure. The role serves as the first point of contact for technical incidents and service requests while delivering exceptional customer service and maintaining business continuity.<br>Key Responsibilities:• Provide first-line technical support for hardware, software, operating systems, and peripheral devices across ABYAT locations.• Manage and resolve incidents and service requests through the IT ticketing system while adhering to service level expectations.• Administer Active Directory, including user account creation, access management, group membership updates, and employee onboarding/offboarding activities.• Support Microsoft 365 applications, including Outlook, Teams, and Office applications, while troubleshooting user account and email-related issues.• Diagnose and resolve Windows operating system, desktop, laptop, printer, and workstation issues.• Perform first-level network troubleshooting, including connectivity, DNS, DHCP, TCP/IP, LAN, and wireless network issues.• Support Point of Sale (POS) systems, receipt printers, barcode scanners, and other retail technology devices to ensure uninterrupted showroom operations.• Prioritize and respond quickly to critical business incidents affecting sales operations, store productivity, or management users.• Maintain accurate ticket updates, technical documentation, and standard operating procedures.• Collaborate with internal teams and vendors to resolve technical issues and support infrastructure-related initiatives.<br>Qualifications / Requirements• 2–5 years of experience in Technical Support, IT Support, Service Desk, or Helpdesk environments.• Hands-on experience with Active Directory and Microsoft 365 administration.• Strong troubleshooting skills across Windows operating systems, hardware, software, and end-user technologies.• Good understanding of networking fundamentals, including TCP/IP, DNS, DHCP, LAN/WAN, and wireless connectivity.• Experience using IT ticketing systems and managing support requests.• Experience supporting POS systems, printers, scanners, or retail technology is an advantage.• Diploma or Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field.• ITIL Foundation, Comp TIA A+, Network+, Microsoft, or similar certifications are considered a plus.• Fluent Arabic and English communication skills are required.• Valid Kuwait driving license is preferred.<br>What We're Looking For• Strong communication and customer service skills.• A structured and logical troubleshooting approach.• Ability to work independently and take ownership of technical issues.• Strong prioritization skills and a sense of urgency when handling business-critical incidents.• Calm, patient, and adaptable personality with the ability to support users from diverse backgrounds.<br>Apply now and take the first step towards an exciting career with ABYAT!
قطر - الدوحة
Company Overview The Label is looking to hire reliable, organized, and responsible team members to support the daily operations of our growing retail businesses.<br>The Label is a luxury multi-brand modest fashion destination that brings together local and regional designers, with a focus on abayas, modest wear, and Khaleeji fashion.<br>II. Position Overview The E-Commerce, Shopify, CRM, AI Integration & Inventory Specialist is responsible for managing Shopify product uploads, website updates, CRM/customer data, online stock accuracy, e-commerce workflow, customer segmentation, AI/Shopify tools, and coordination between physical stock and online sales.<br>This role requires strong attention to detail, Shopify knowledge, CRM understanding, inventory coordination, and the ability to use AI tools such as Chat GPT and Claude to improve product descriptions, SEO, customer segmentation, and workflow automation.<br>III. Responsibilities and Duties Shopify & Website Management Upload products to Shopify with accurate names, descriptions, prices, sizes, colors, quantities, categories, images, and designer/brand details. Update product availability, sold-out items, pricing, images, collections, website banners, and campaign pages. Ensure all online products are presented professionally and consistently. Make sure Shopify stock matches physical stock and approved stock sheets. Coordinate with the Digital Media Specialist for product photos, edited images, banners, and campaign visuals. Check the website regularly for errors, outdated products, wrong prices, missing photos, or incorrect availability.<br>Stock & Inventory Coordination Maintain stock data related to online products. Coordinate with the Retail Manager for physical stock confirmation. Record stock availability, sold-out items, online sales, transfers, returns, and pending products. Report missing stock, quantity mismatches, or online stock errors immediately. Support monthly stock reconciliation with Retail Manager and Junior Accountant. CRM & Customer Data Manage customer data collected from POS, Shopify, e-commerce, Whats App, Instagram, and campaigns. Organize customer details including name, phone, email, purchase history, preferences, location, and source. Segment customers by VIP status, repeat purchase, designer interest, product category, campaign relevance, and inactivity. Support Whats App, email, SMS, and Klaviyo campaigns. Provide accurate customer lists to the marketing team for approved campaigns. Maintain confidentiality of customer data.<br>AI, Apps & Automation Use Chat GPT, Claude, and AI tools for product descriptions, SEO titles, product tags, collection descriptions, campaign wording, and reporting. Research Shopify apps, CRM tools, AI integrations, automation tools, and workflow improvements. Understand how AI apps can support Shopify, customer segmentation, product uploads, and customer follow-ups. Recommend tools that improve accuracy, speed, and reporting. Coordinate with management before activating or purchasing paid apps.<br>Online Order Support Confirm online order stock availability with the Retail Manager before fulfilment. Prevent overselling and incorrect online availability. Support customer order updates when needed. Coordinate with Junior Accountant if online sales invoices or payment records do not match.<br>IV. Qualifications, Skills, and Competencies The ideal candidate should have:2–4 years of experience in e-commerce, Shopify, CRM, inventory, or digital operations. Strong Shopify knowledge. Experience with CRM tools such as Klaviyo, Zoho CRM, Odoo CRM, or similar platforms. Knowledge of customer segmentation, email campaigns, Whats App campaigns, and customer data management. Strong Excel/Google Sheets skills. Experience using Chat GPT, Claude, and AI tools. Basic understanding of Shopify apps and integrations. Strong attention to detail. Experience in fashion, perfume, beauty, luxury retail, or multi-brand retail is preferred. English is required; Arabic is an advantage.<br>V. Additional Requirements Must maintain customer data confidentiality. Must not activate paid apps without approval. Must ensure online stock is accurate. Must coordinate before posting, promoting, or uploading products. Must submit weekly and monthly e-commerce/CRM reports.<br>Monthly Salary: QAR 5,000–6,000, based on experience.
قطر - الدوحة
Objective<br><br>Responsible for guiding customers through fragrance notes, concentration levels, layering techniques, and brand stories to help them find their perfect scent match. The role enhances store performance by providing exceptional service, strong category knowledge, and premium consultative selling across niche, designer, and artisanal fragrances. Through storytelling, sensory experience, and product expertise, the position plays a key role in driving fragrance category growth and building long-term customer loyalty.<br><br>Key Responsibilities<br><br> Customer Consultation & Fragrance Expertise Deliver bespoke fragrance consultations by understanding client preferences, personality, and occasions. Educate customers on fragrance layering, application techniques, and fragrance wardrobe building. Conduct fragrance profiling and layering techniques to create unique, personalized scent experiences. Represent the brand with premium service etiquette and an elevated consultation experience. Sales Performance & Category Growth Achieve individual KPIs including sales targets, conversion, UPT, ATV, and category contribution. Promote new launches, niche fragrances, exclusives, and high-value SKUs. Support cross-selling opportunities across fragrance, body care, gifting, and complementary products. Share fragrance insights with store leadership to improve replenishment, assortment, and category performance. Product Knowledge, Storytelling & Demonstration Maintain deep knowledge of fragrance houses, perfumers, note structures, and storytelling elements. Demonstrate scents using proper blotter etiquette, step-by-step introduction, and professional sampling techniques. Stay updated on global fragrance trends, seasonal notes, and upcoming launches. Conduct fragrance demos, mini-sessions, and on-floor education for customers and team members. Store Standards, Tester Hygiene & Inventory Support Maintain impeccable tester hygiene, blotter setup, and fragrance bay presentation. Ensure testers are replenished, organized, cleaned, and aligned with VM guidelines. Support stock checks, expiry control, replenishment, and category-wise stock movements. Assist with fragrance storytelling zones, gifting displays, and VM updates.<br><br>Desired Expericence<br><br>2–5 years of experience in beauty retail, fragrance consultancy, or luxury perfume houses. Strong fragrance knowledge including notes, accords, perfume concentrations, and scent families. Excellent consultation, communication, and customer interaction skills. Mandatory prior experience in a multi-brand beauty retail environment. Strong willingness to continuously learn about new products, fragrance launches, scent profiles, and selling techniques. Demonstrated ability to self-learn, proactively upgrade fragrance expertise, and stay current with industry and brand trends. Ability to translate scent stories into engaging and personalized product experiences. High grooming standards reflecting a premium beauty and luxury fragrance environment. Sales-driven mindset with a proven ability to meet and exceed KPIs. Ability to work in a fast-paced retail setting with multiple launches and high customer traffic. Passion for perfumery, niche fragrances, and experiential retail.
قطر - الدوحة
The F&B Store Manager is responsible for planning and executing the brand strategy, maintaining quality and authenticity, and overseeing daily operations.<br>About the Role<br>He/she directs daily operations in the kitchen, restaurant, and retail areas to ensure excellent customer service and store management.<br>Responsibilities<br>Planning and executing the brand strategy Maintaining quality and authenticity Overseeing daily operations Directing daily operations in the kitchen, restaurant, and retail areas Ensuring excellent customer service and store management<br>Qualifications<br>Bachelor’s degree in Hospitality Management, or a related field<br>Required Skills<br>Proven experience as a Shop Manager in premium chocolate retail (experience in luxury brands chocolate retailers is highly preferred) Language Proficiency - Fluency in English Fluency in Arabic is a plus Technical Skills - Proficiency in MS Office, MS Excel and Power Point<br>Preferred Skills<br>Seven to nine years of experience in F&B Operations, or a similar role Two years of experience in a managerial role<br>Azadea Group is an Equal Employment Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws
قطر - الدوحة
About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Purpose Summary<br><br>The incumbent will support the SVP, Retail Banking and Operations audit in conducting the Retail Banking and Operations Audit assignments as per the approved audit plan, and act as an important role within the Group Internal Audit Division. This role provides independent assurance and advisory services, directing internal audit activities across the Retail Banking and Operations audits. Key responsibilities include contributing to the development and maintenance for the Retail Banking and Operations audit universe and the implementation of advanced data analytics and continuous auditing for enhanced efficiency and real-time risk monitoring. This position requires full compliance with the GIAD Audit Manual, Global Internal Audit standards, and relevant local regulations. The Senior Associate is crucial for safeguarding customer trust, ensuring robust regulatory compliance and maintaining the integrity and effectiveness of the assigned areas. As a member of the Internal Audit Team, this role contributes to the Group's audit strategy, emphasizing consumer protection, financial crime prevention, and regulatory compliance.<br><br>Essential Duties & Responsibilities By Dimensions<br><br> Shareholder & Financial: Contribute to the execution of the risk-based annual plan that aligns with the Group Internal Audit strategy and aims to protect the organization from financial penalties, reputational damage, and operational losses arising from non-compliance or ineffective controls. Identify compliance and operational risks that could impact the Group's financial performance, brand reputation, and shareholder value, providing actionable recommendations for mitigation. Evaluate the efficiency and effectiveness of Retail Banking and Operations processes and controls to enhance the bank’s governance, risk management and control processes. Ahere to KPI’s and best practices for the Retail Banking and Operations Audit section. Identify cost consciousness and efficiency and enhance productivity, to minimize cost, avoid waste, and optimize benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Build and maintain strong, independent, and collaborative relationships with the staff of Retail Banking and Operations Functions and other relevant business and support function. Communicate audit findings, risk assessments, and recommendations to diverse internal stakeholders, including the SVP, EVP, GCAE, and management, ensuring clear understanding of regulatory and operational risks. Act as a trusted advisor to Retail Banking and Operations management on matters of internal control, consumer protection, financial crime prevention, and regulatory adherence. To assist (internal) customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain good/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): Conduct the full audit cycle for the Domestic Retail Banking and Operations audit engagements. All audit activities must be conducted in full compliance with the GIAD Audit Manual, the IIA's International Professional Practices Framework (IPPF), and relevant local regulations. Engagements: support the team leader in executing the audit engagements and ensuring own work is performed efficiently and effectively and meets GIAD quality standards. Planning phase: support the team leader in conducting detailed risk assessments and interviews with auditees to define and document the precise audit scope and work program in the required deliverables (APM, RCM and ToR) addressing the most significant risks. Fieldwork phase: conduct testing of assigned scope areas and support the team leader to prepare progress updates and interim meetings with the auditees. Reporting phase: draft clear and concise audit issues and recommendations supported by solid evidence, present audit findings to the auditees to obtain management actions. Issue Follow up Phase: Perform issue closure validation in accordance with the latest audit methodology and timely escalate potential delays to management, as needed. Timely conduct audit file closure procedures in accordance with the latest audit methodology and standards. Collaborate with peers to achieve full coverage of domestic subsidiaries, support, control and risk functions in the organization. Support the delivery of department audits, assessing the design and operating effectiveness of retail banking and operations controls against industry best practices and regulatory requirements. Assess the adequacy and effectiveness of internal controls, risk management processes, and governance frameworks within the retail banking and operations divisions and for enterprise-wide compliance programs. Identify and report on control weaknesses, process inefficiencies, and non-compliance issues specific to the related areas, providing actionable and value-added recommendations. Ensure the consistent application of internal audit methodologies, tools, and best practices across all audit's engagements. Continuously provide inputs to refine and update the audit universe by identifying new products, processes, digital channels, and emerging regulatory requirements, ensuring comprehensive and relevant audit coverage. Actively contribute to the strategic integration of data analytics (tools) into the audit practice to enhance risk identification, efficiency, and depth of analysis. Contribute and ensure the implementation of continuous auditing capabilities to provide real-time assurance and insights. Learning & Knowledge: Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field. Ensure to build up the necessary skills and understanding of Retail Banking and operations functions, customer journeys, and the complex regulatory landscape. Participate in ongoing professional development, rotations within GIAD and work on obtaining relevant certifications (e.g., CIA, CISA, CAMS, CRMA, CFA within the team to maintain expertise in the evolving banking landscape. This includes actively developing practical skills in data analytics and continuous auditing techniques within the audit division. Legal, Regulatory, and Risk Framework Responsibilities: Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). Understand and effectively perform your role under the Three Lines of Defense principle to identify measure, monitor, manage and report risks. Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. Maintain appropriate knowledge to ensure full qualification to undertake the role. Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. Attend mandatory (internal and external) seminars as instructed by the Bank. Maintain an in-depth knowledge of all applicable banking laws, consumer protection regulations, anti-money laundering (AML), counter-terrorist financing (CFT), data privacy, and market conduct regulations. Ensure the Retail Banking and Operations Audit function operates in full compliance with all relevant legal and regulatory requirements and internal Group policies. This includes strict adherence to the GIAD Group Audit Manual and the Global Internal Audit Standards and Topical Requirements. Contribute to the enhancement of the organization's enterprise-wide risk management and compliance frameworks by providing insights from audit findings, which are derived from a comprehensive and up to date audit universe. Ensure that all audit engagements rigorously assess adherence to these regulations. Contribute to a strong culture of compliance and ethical conduct across the organization through effective audit coverage and advisory services.<br><br>Education & Experience Requirements<br><br> University graduate preferably with a Major in Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), Masters preferred. At least 2 years of experience in internal audit, compliance, or a related field conducting audit within Retail Banking and Operations, preferably within a reputable Bank. Certifications: Certified Internal Auditor (CIA) is desirable. Additional international certifications or country-specific qualifications (e.g., CPA, CISA) are highly desirable.<br><br>Note: you will be required to attach the following:<br><br>Resume/CVCVCopy of Passport or QIDCopy of Education certificate
قطر - الدوحة
About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Purpose Summary<br><br>The incumbent will support the SVP, Retail Banking and Operations audit in conducting the Retail Banking and Operations Audit assignments as per the approved audit plan, and act as an important role within the Group Internal Audit Division. This role provides independent assurance and advisory services, directing internal audit activities across the Retail Banking and Operations audits. Key responsibilities include contributing to the development and maintenance for the Retail Banking and Operations audit universe and the implementation of advanced data analytics and continuous auditing for enhanced efficiency and real-time risk monitoring. This position requires full compliance with the GIAD Audit Manual, Global Internal Audit standards, and relevant local regulations. The Senior Associate is crucial for safeguarding customer trust, ensuring robust regulatory compliance and maintaining the integrity and effectiveness of the assigned areas. As a member of the Internal Audit Team, this role contributes to the Group's audit strategy, emphasizing consumer protection, financial crime prevention, and regulatory compliance.<br><br>Essential Duties & Responsibilities By Dimensions<br><br> Shareholder & Financial: Contribute to the execution of the risk-based annual plan that aligns with the Group Internal Audit strategy and aims to protect the organization from financial penalties, reputational damage, and operational losses arising from non-compliance or ineffective controls. Identify compliance and operational risks that could impact the Group's financial performance, brand reputation, and shareholder value, providing actionable recommendations for mitigation. Evaluate the efficiency and effectiveness of Retail Banking and Operations processes and controls to enhance the bank’s governance, risk management and control processes. Ahere to KPI’s and best practices for the Retail Banking and Operations Audit section. Identify cost consciousness and efficiency and enhance productivity, to minimize cost, avoid waste, and optimize benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Build and maintain strong, independent, and collaborative relationships with the staff of Retail Banking and Operations Functions and other relevant business and support function. Communicate audit findings, risk assessments, and recommendations to diverse internal stakeholders, including the SVP, EVP, GCAE, and management, ensuring clear understanding of regulatory and operational risks. Act as a trusted advisor to Retail Banking and Operations management on matters of internal control, consumer protection, financial crime prevention, and regulatory adherence. To assist (internal) customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain good/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): Conduct the full audit cycle for the Domestic Retail Banking and Operations audit engagements. All audit activities must be conducted in full compliance with the GIAD Audit Manual, the IIA's International Professional Practices Framework (IPPF), and relevant local regulations. Engagements: support the team leader in executing the audit engagements and ensuring own work is performed efficiently and effectively and meets GIAD quality standards. Planning phase: support the team leader in conducting detailed risk assessments and interviews with auditees to define and document the precise audit scope and work program in the required deliverables (APM, RCM and ToR) addressing the most significant risks. Fieldwork phase: conduct testing of assigned scope areas and support the team leader to prepare progress updates and interim meetings with the auditees. Reporting phase: draft clear and concise audit issues and recommendations supported by solid evidence, present audit findings to the auditees to obtain management actions. Issue Follow up Phase: Perform issue closure validation in accordance with the latest audit methodology and timely escalate potential delays to management, as needed. Timely conduct audit file closure procedures in accordance with the latest audit methodology and standards. Collaborate with peers to achieve full coverage of domestic subsidiaries, support, control and risk functions in the organization. Support the delivery of department audits, assessing the design and operating effectiveness of retail banking and operations controls against industry best practices and regulatory requirements. Assess the adequacy and effectiveness of internal controls, risk management processes, and governance frameworks within the retail banking and operations divisions and for enterprise-wide compliance programs. Identify and report on control weaknesses, process inefficiencies, and non-compliance issues specific to the related areas, providing actionable and value-added recommendations. Ensure the consistent application of internal audit methodologies, tools, and best practices across all audit's engagements. Continuously provide inputs to refine and update the audit universe by identifying new products, processes, digital channels, and emerging regulatory requirements, ensuring comprehensive and relevant audit coverage. Actively contribute to the strategic integration of data analytics (tools) into the audit practice to enhance risk identification, efficiency, and depth of analysis. Contribute and ensure the implementation of continuous auditing capabilities to provide real-time assurance and insights. Learning & Knowledge: Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field. Ensure to build up the necessary skills and understanding of Retail Banking and operations functions, customer journeys, and the complex regulatory landscape. Participate in ongoing professional development, rotations within GIAD and work on obtaining relevant certifications (e.g., CIA, CISA, CAMS, CRMA, CFA within the team to maintain expertise in the evolving banking landscape. This includes actively developing practical skills in data analytics and continuous auditing techniques within the audit division. Legal, Regulatory, and Risk Framework Responsibilities: Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). Understand and effectively perform your role under the Three Lines of Defense principle to identify measure, monitor, manage and report risks. Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. Maintain appropriate knowledge to ensure full qualification to undertake the role. Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. Attend mandatory (internal and external) seminars as instructed by the Bank. Maintain an in-depth knowledge of all applicable banking laws, consumer protection regulations, anti-money laundering (AML), counter-terrorist financing (CFT), data privacy, and market conduct regulations. Ensure the Retail Banking and Operations Audit function operates in full compliance with all relevant legal and regulatory requirements and internal Group policies. This includes strict adherence to the GIAD Group Audit Manual and the Global Internal Audit Standards and Topical Requirements. Contribute to the enhancement of the organization's enterprise-wide risk management and compliance frameworks by providing insights from audit findings, which are derived from a comprehensive and up to date audit universe. Ensure that all audit engagements rigorously assess adherence to these regulations. Contribute to a strong culture of compliance and ethical conduct across the organization through effective audit coverage and advisory services.<br><br>Education & Experience Requirements<br><br> University graduate preferably with a Major in Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), Masters preferred. At least 2 years of experience in internal audit, compliance, or a related field conducting audit within Retail Banking and Operations, preferably within a reputable Bank. Certifications: Certified Internal Auditor (CIA) is desirable. Additional international certifications or country-specific qualifications (e.g., CPA, CISA) are highly desirable.<br><br>Note: you will be required to attach the following:<br><br>Resume/CVCVCopy of Passport or QIDCopy of Education certificate
قطر - الدوحة
About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Purpose Summary<br><br>The incumbent will support the SVP, Retail Banking and Operations audit in conducting the Retail Banking and Operations Audit assignments as per the approved audit plan, and act as an important role within the Group Internal Audit Division. This role provides independent assurance and advisory services, directing internal audit activities across the Retail Banking and Operations audits. Key responsibilities include contributing to the development and maintenance for the Retail Banking and Operations audit universe and the implementation of advanced data analytics and continuous auditing for enhanced efficiency and real-time risk monitoring. This position requires full compliance with the GIAD Audit Manual, Global Internal Audit standards, and relevant local regulations. The Senior Associate is crucial for safeguarding customer trust, ensuring robust regulatory compliance and maintaining the integrity and effectiveness of the assigned areas. As a member of the Internal Audit Team, this role contributes to the Group's audit strategy, emphasizing consumer protection, financial crime prevention, and regulatory compliance.<br><br>Essential Duties & Responsibilities By Dimensions<br><br> Shareholder & Financial: Contribute to the execution of the risk-based annual plan that aligns with the Group Internal Audit strategy and aims to protect the organization from financial penalties, reputational damage, and operational losses arising from non-compliance or ineffective controls. Identify compliance and operational risks that could impact the Group's financial performance, brand reputation, and shareholder value, providing actionable recommendations for mitigation. Evaluate the efficiency and effectiveness of Retail Banking and Operations processes and controls to enhance the bank’s governance, risk management and control processes. Ahere to KPI’s and best practices for the Retail Banking and Operations Audit section. Identify cost consciousness and efficiency and enhance productivity, to minimize cost, avoid waste, and optimize benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Build and maintain strong, independent, and collaborative relationships with the staff of Retail Banking and Operations Functions and other relevant business and support function. Communicate audit findings, risk assessments, and recommendations to diverse internal stakeholders, including the SVP, EVP, GCAE, and management, ensuring clear understanding of regulatory and operational risks. Act as a trusted advisor to Retail Banking and Operations management on matters of internal control, consumer protection, financial crime prevention, and regulatory adherence. To assist (internal) customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain good/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): Conduct the full audit cycle for the Domestic Retail Banking and Operations audit engagements. All audit activities must be conducted in full compliance with the GIAD Audit Manual, the IIA's International Professional Practices Framework (IPPF), and relevant local regulations. Engagements: support the team leader in executing the audit engagements and ensuring own work is performed efficiently and effectively and meets GIAD quality standards. Planning phase: support the team leader in conducting detailed risk assessments and interviews with auditees to define and document the precise audit scope and work program in the required deliverables (APM, RCM and ToR) addressing the most significant risks. Fieldwork phase: conduct testing of assigned scope areas and support the team leader to prepare progress updates and interim meetings with the auditees. Reporting phase: draft clear and concise audit issues and recommendations supported by solid evidence, present audit findings to the auditees to obtain management actions. Issue Follow up Phase: Perform issue closure validation in accordance with the latest audit methodology and timely escalate potential delays to management, as needed. Timely conduct audit file closure procedures in accordance with the latest audit methodology and standards. Collaborate with peers to achieve full coverage of domestic subsidiaries, support, control and risk functions in the organization. Support the delivery of department audits, assessing the design and operating effectiveness of retail banking and operations controls against industry best practices and regulatory requirements. Assess the adequacy and effectiveness of internal controls, risk management processes, and governance frameworks within the retail banking and operations divisions and for enterprise-wide compliance programs. Identify and report on control weaknesses, process inefficiencies, and non-compliance issues specific to the related areas, providing actionable and value-added recommendations. Ensure the consistent application of internal audit methodologies, tools, and best practices across all audit's engagements. Continuously provide inputs to refine and update the audit universe by identifying new products, processes, digital channels, and emerging regulatory requirements, ensuring comprehensive and relevant audit coverage. Actively contribute to the strategic integration of data analytics (tools) into the audit practice to enhance risk identification, efficiency, and depth of analysis. Contribute and ensure the implementation of continuous auditing capabilities to provide real-time assurance and insights. Learning & Knowledge: Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field. Ensure to build up the necessary skills and understanding of Retail Banking and operations functions, customer journeys, and the complex regulatory landscape. Participate in ongoing professional development, rotations within GIAD and work on obtaining relevant certifications (e.g., CIA, CISA, CAMS, CRMA, CFA within the team to maintain expertise in the evolving banking landscape. This includes actively developing practical skills in data analytics and continuous auditing techniques within the audit division. Legal, Regulatory, and Risk Framework Responsibilities: Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). Understand and effectively perform your role under the Three Lines of Defense principle to identify measure, monitor, manage and report risks. Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. Maintain appropriate knowledge to ensure full qualification to undertake the role. Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. Attend mandatory (internal and external) seminars as instructed by the Bank. Maintain an in-depth knowledge of all applicable banking laws, consumer protection regulations, anti-money laundering (AML), counter-terrorist financing (CFT), data privacy, and market conduct regulations. Ensure the Retail Banking and Operations Audit function operates in full compliance with all relevant legal and regulatory requirements and internal Group policies. This includes strict adherence to the GIAD Group Audit Manual and the Global Internal Audit Standards and Topical Requirements. Contribute to the enhancement of the organization's enterprise-wide risk management and compliance frameworks by providing insights from audit findings, which are derived from a comprehensive and up to date audit universe. Ensure that all audit engagements rigorously assess adherence to these regulations. Contribute to a strong culture of compliance and ethical conduct across the organization through effective audit coverage and advisory services.<br><br>Education & Experience Requirements<br><br> University graduate preferably with a Major in Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), Masters preferred. At least 2 years of experience in internal audit, compliance, or a related field conducting audit within Retail Banking and Operations, preferably within a reputable Bank. Certifications: Certified Internal Auditor (CIA) is desirable. Additional international certifications or country-specific qualifications (e.g., CPA, CISA) are highly desirable.<br><br>Note: you will be required to attach the following:<br><br>Resume/CVCVCopy of Passport or QIDCopy of Education certificate
قطر - الدوحة
Job Summary We are seeking an experienced Retail & Corporate Banking Operations Subject Matter Expert (SME) with extensive expertise in Temenos T24 Core Banking Transformation programs to support large-scale banking modernization initiatives. The successful candidate will act as the business lead for Retail & Corporate Banking operations, working closely with business stakeholders, IT teams, implementation partners, and Temenos consultants throughout the project lifecycle. The role requires deep expertise in Islamic Banking (AA & TPH modules), business analysis, operating model design, requirements management, data migration, testing, and operational readiness. The ideal candidate will have a proven track record delivering end-to-end Temenos T24 implementation or transformation projects within banking environments across the Middle East. Key Responsibilities1. Retail & Corporate Banking Operations SMEServe as the Subject Matter Expert (SME) for Retail & Corporate Banking operations during Temenos T24 transformation programs. Provide functional expertise across Retail Banking and Corporate Banking operational processes. Collaborate with business users, IT teams, vendors, and implementation partners throughout the project lifecycle. Support business process optimization and operational transformation initiatives. Ensure alignment between business requirements and Temenos T24 capabilities.2. Business Analysis & Requirements Management Lead business requirements gathering workshops with stakeholders. Prepare and maintain:Business Requirement Documents (BRDs) Functional Specification Documents (FSDs) Gap Analysis Documents Business Process Documents Functional Use Cases Define business rules and functional requirements. Manage requirements traceability and scope throughout the project lifecycle. Support change request management and scope control.3. Target Operating Model (TOM) & Process Transformation Define and implement the Target Operating Model (TOM). Perform:Current State Analysis (As-Is) Future State Design (To-Be) Business Process Mapping Workflow Optimization Identify opportunities for process automation and operational efficiency. Support operating model transformation initiatives.4. Temenos T24 Implementation Support Support Temenos T24 implementation and configuration activities. Coordinate with Temenos consultants and implementation vendors. Validate solution design against business requirements. Support configuration reviews and functional validation. Ensure successful deployment of banking operations within Temenos T24.5. Islamic Banking Operations Provide functional expertise in Islamic Banking operations, including:Islamic Current Accounts Savings Accounts Term Deposits Corporate Accounts Customer Information File (CIF) Islamic Financing Products Murabaha Ijara Tawarruq Payments Standing Instructions Profit Distribution Support implementation of:AA (Arrangement Architecture) TPH (Temenos Product Hub) Ensure compliance with Islamic Banking principles and Shariah requirements.6. Data Migration & Reconciliation Support:Data Mapping Data Cleansing Data Validation Data Migration Balance Migration Customer Migration Product Migration Perform:Balance Reconciliation Data Quality Validation Migration Testing Reconciliation Reporting Coordinate migration activities with technical teams.7. Testing & UATLead:Functional Testing System Integration Testing (SIT) User Acceptance Testing (UAT) Regression Testing Prepare:Test Scenarios Test Cases Defect Logs Test Evidence Support:Defect Triage Requirement Validation Issue Resolution Production Readiness8. Change Management & Operational Readiness Develop and maintain:Standard Operating Procedures (SOPs) User Manuals Operational Guides Training Materials Conduct:User Training Knowledge Transfer Sessions Operational Readiness Assessments Support post-go-live stabilization activities.9. Stakeholder & Vendor Management Work closely with:Business Users Operations Teams IT Teams Project Managers Temenos Consultants Vendors Testing Teams PMOCoordinate project deliverables and ensure timely execution. Required Skills & Expertise Core Banking Temenos T24 Core Banking Retail Banking Operations Corporate Banking Operations Islamic Banking Core Banking Transformation Banking Operations Business Process Reengineering Temenos Expertise Mandatory experience with:Temenos T24AA (Arrangement Architecture) TPH (Temenos Product Hub) Islamic Banking Modules Preferred knowledge of:Temenos Transact Temenos Infinity Temenos Data Migration Tools Business Analysis Requirements Gathering BRDFSDGap Analysis Functional Specifications Process Mapping Business Rules Scope Management Requirement Traceability Banking Operations Strong understanding of:Customer Onboarding Account Opening Deposits Payments Financing Corporate Banking Retail Banking Customer Maintenance Islamic Financing Standing Instructions Collections Remittances Data Migration Data Mapping Data Cleansing Migration Validation Balance Reconciliation Data Quality Migration Strategy Testing SITUATFunctional Testing Regression Testing Defect Management Test Planning Documentation SOP Development User Manuals Operational Documentation Process Documentation Training Documentation Soft Skills Strong analytical and problem-solving skills Excellent stakeholder management Strong communication and presentation skills Vendor management experience Leadership and mentoring capabilities Project coordination skills Ability to work in cross-functional environments Qualifications Bachelor's Degree in:Finance Banking Business Administration Information Systems Computer Science Related Discipline Preferred:Master's Degree (MBA or related field) Certifications Mandatory Certified Temenos T24 Consultant Temenos AA Certification Temenos TPH Certification (preferred) Preferred CBAPPMPAgile/Scrum Certification Islamic Banking Certification TOGAF (added advantage) Experience Minimum 11+ years of banking experience. Minimum 8+ years in Temenos T24 transformation projects. Minimum 5+ years of hands-on experience with Islamic Banking AA & TPH implementations. Proven experience in:Retail Banking Corporate Banking Islamic Banking Core Banking Transformation Data Migration Business Analysis UAT & Testing Change Management
قطر - الدوحة
Job Summary We are seeking an experienced Retail & Corporate Banking Operations Subject Matter Expert (SME) with extensive expertise in Temenos T24 Core Banking Transformation programs to support large-scale banking modernization initiatives. The successful candidate will act as the business lead for Retail & Corporate Banking operations, working closely with business stakeholders, IT teams, implementation partners, and Temenos consultants throughout the project lifecycle. The role requires deep expertise in Islamic Banking (AA & TPH modules), business analysis, operating model design, requirements management, data migration, testing, and operational readiness. The ideal candidate will have a proven track record delivering end-to-end Temenos T24 implementation or transformation projects within banking environments across the Middle East. Key Responsibilities1. Retail & Corporate Banking Operations SMEServe as the Subject Matter Expert (SME) for Retail & Corporate Banking operations during Temenos T24 transformation programs. Provide functional expertise across Retail Banking and Corporate Banking operational processes. Collaborate with business users, IT teams, vendors, and implementation partners throughout the project lifecycle. Support business process optimization and operational transformation initiatives. Ensure alignment between business requirements and Temenos T24 capabilities.2. Business Analysis & Requirements Management Lead business requirements gathering workshops with stakeholders. Prepare and maintain:Business Requirement Documents (BRDs) Functional Specification Documents (FSDs) Gap Analysis Documents Business Process Documents Functional Use Cases Define business rules and functional requirements. Manage requirements traceability and scope throughout the project lifecycle. Support change request management and scope control.3. Target Operating Model (TOM) & Process Transformation Define and implement the Target Operating Model (TOM). Perform:Current State Analysis (As-Is) Future State Design (To-Be) Business Process Mapping Workflow Optimization Identify opportunities for process automation and operational efficiency. Support operating model transformation initiatives.4. Temenos T24 Implementation Support Support Temenos T24 implementation and configuration activities. Coordinate with Temenos consultants and implementation vendors. Validate solution design against business requirements. Support configuration reviews and functional validation. Ensure successful deployment of banking operations within Temenos T24.5. Islamic Banking Operations Provide functional expertise in Islamic Banking operations, including:Islamic Current Accounts Savings Accounts Term Deposits Corporate Accounts Customer Information File (CIF) Islamic Financing Products Murabaha Ijara Tawarruq Payments Standing Instructions Profit Distribution Support implementation of:AA (Arrangement Architecture) TPH (Temenos Product Hub) Ensure compliance with Islamic Banking principles and Shariah requirements.6. Data Migration & Reconciliation Support:Data Mapping Data Cleansing Data Validation Data Migration Balance Migration Customer Migration Product Migration Perform:Balance Reconciliation Data Quality Validation Migration Testing Reconciliation Reporting Coordinate migration activities with technical teams.7. Testing & UATLead:Functional Testing System Integration Testing (SIT) User Acceptance Testing (UAT) Regression Testing Prepare:Test Scenarios Test Cases Defect Logs Test Evidence Support:Defect Triage Requirement Validation Issue Resolution Production Readiness8. Change Management & Operational Readiness Develop and maintain:Standard Operating Procedures (SOPs) User Manuals Operational Guides Training Materials Conduct:User Training Knowledge Transfer Sessions Operational Readiness Assessments Support post-go-live stabilization activities.9. Stakeholder & Vendor Management Work closely with:Business Users Operations Teams IT Teams Project Managers Temenos Consultants Vendors Testing Teams PMOCoordinate project deliverables and ensure timely execution. Required Skills & Expertise Core Banking Temenos T24 Core Banking Retail Banking Operations Corporate Banking Operations Islamic Banking Core Banking Transformation Banking Operations Business Process Reengineering Temenos Expertise Mandatory experience with:Temenos T24AA (Arrangement Architecture) TPH (Temenos Product Hub) Islamic Banking Modules Preferred knowledge of:Temenos Transact Temenos Infinity Temenos Data Migration Tools Business Analysis Requirements Gathering BRDFSDGap Analysis Functional Specifications Process Mapping Business Rules Scope Management Requirement Traceability Banking Operations Strong understanding of:Customer Onboarding Account Opening Deposits Payments Financing Corporate Banking Retail Banking Customer Maintenance Islamic Financing Standing Instructions Collections Remittances Data Migration Data Mapping Data Cleansing Migration Validation Balance Reconciliation Data Quality Migration Strategy Testing SITUATFunctional Testing Regression Testing Defect Management Test Planning Documentation SOP Development User Manuals Operational Documentation Process Documentation Training Documentation Soft Skills Strong analytical and problem-solving skills Excellent stakeholder management Strong communication and presentation skills Vendor management experience Leadership and mentoring capabilities Project coordination skills Ability to work in cross-functional environments Qualifications Bachelor's Degree in:Finance Banking Business Administration Information Systems Computer Science Related Discipline Preferred:Master's Degree (MBA or related field) Certifications Mandatory Certified Temenos T24 Consultant Temenos AA Certification Temenos TPH Certification (preferred) Preferred CBAPPMPAgile/Scrum Certification Islamic Banking Certification TOGAF (added advantage) Experience Minimum 11+ years of banking experience. Minimum 8+ years in Temenos T24 transformation projects. Minimum 5+ years of hands-on experience with Islamic Banking AA & TPH implementations. Proven experience in:Retail Banking Corporate Banking Islamic Banking Core Banking Transformation Data Migration Business Analysis UAT & Testing Change Management Middle East banking environments (highly preferred).
قطر - الدوحة
About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Purpose Summary<br><br>The incumbent is mainly responsible for marketing the Retail Bank’s products and services – to meet assigned targets specifically for a single line of business, besides cross selling other products and services of the Retail Bank to meet customer needs. The Associate is responsible for providing efficient, friendly and quality service to customers; answering queries & encouraging them to increase their business with the Retail Bank.<br><br>Essential Duties & Responsibilities By Dimensions<br><br> Shareholder & Financial: Proactively market the Retail Bank’s products to increase sales volume and profitability, and to achieve or exceed set targets and goals. Cross selling of Retail Bank products and services to help increase market share and associated revenue / profit goals. Implements KPI’s and best practices for Associate, Domestic Sales Center Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations. To visit the customers at their convenience either at their office / residence to market the bank’s products and obtain complete documentation, without the need for the customer to visit the bank. Attends and resolves all customer queries within the specified TAT to ensure customer satisfaction. To convey customer feedback on products and services including issues faced & enhancements recommended, to the Manager / Assistant Manager. Create and maintain strong networking relationship with key contacts in the HR and Finance function of ministries & private companies in our approved list of companies. To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): To ensure that the application forms are accurately filled and that all required supporting documentation are provided to minimize discrepancies. To submit all completed applications to the Manager Supervisor. Act as the first point of contact especially for new customers, answer their queries and provide information about various products and services offered by the Retail Bank. Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards, loans etc. Coordinate with operations staff on an “as is needed” basis to ensure smooth operations, and timely and friendly service delivery. Refer to Direct Sales Supervisor for assistance in replying to any unresolved queries from customers. To submit periodic reports to their Sales Supervisor on calls made and their recommendations on how to grow the business volumes. To monitor the customer service standards operational for Retail Bank and look for creative ways to improve service delivery. Ensure compliance to internal service quality standards and compliance to audit requirements Learning & Knowledge: To have complete and updated knowledge of the key features & benefits of all the QNB Retail products & services (including special promotions) especially for those marketed through the Sales channel. Attend all training programs organized by the Bank & also any specified training deemed to be applicable for effective performance of their job function. Maintain thorough knowledge of competitor products, pricing, market activity, and ensure that market intelligence is passed on to the Manager / Assistant Manager by active participation in weekly sales meetings. Identify related areas for professional development of self.<br><br>Education And Experience Requirements<br><br> Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study) No years of experience required<br><br>Note: you will be required to attach the following:<br><br>Resume/CVPassport ID Card Education Certificate Birth Certificate
قطر - الدوحة
About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Purpose Summary<br><br>The incumbent is mainly responsible for marketing the Retail Bank’s products and services – to meet assigned targets specifically for a single line of business, besides cross selling other products and services of the Retail Bank to meet customer needs. The Associate is responsible for providing efficient, friendly and quality service to customers; answering queries & encouraging them to increase their business with the Retail Bank.<br><br>Essential Duties & Responsibilities By Dimensions<br><br> Shareholder & Financial: Proactively market the Retail Bank’s products to increase sales volume and profitability, and to achieve or exceed set targets and goals. Cross selling of Retail Bank products and services to help increase market share and associated revenue / profit goals. Implements KPI’s and best practices for Associate, Domestic Sales Center Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations. To visit the customers at their convenience either at their office / residence to market the bank’s products and obtain complete documentation, without the need for the customer to visit the bank. Attends and resolves all customer queries within the specified TAT to ensure customer satisfaction. To convey customer feedback on products and services including issues faced & enhancements recommended, to the Manager / Assistant Manager. Create and maintain strong networking relationship with key contacts in the HR and Finance function of ministries & private companies in our approved list of companies. To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): To ensure that the application forms are accurately filled and that all required supporting documentation are provided to minimize discrepancies. To submit all completed applications to the Manager Supervisor. Act as the first point of contact especially for new customers, answer their queries and provide information about various products and services offered by the Retail Bank. Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards, loans etc. Coordinate with operations staff on an “as is needed” basis to ensure smooth operations, and timely and friendly service delivery. Refer to Direct Sales Supervisor for assistance in replying to any unresolved queries from customers. To submit periodic reports to their Sales Supervisor on calls made and their recommendations on how to grow the business volumes. To monitor the customer service standards operational for Retail Bank and look for creative ways to improve service delivery. Ensure compliance to internal service quality standards and compliance to audit requirements Learning & Knowledge: To have complete and updated knowledge of the key features & benefits of all the QNB Retail products & services (including special promotions) especially for those marketed through the Sales channel. Attend all training programs organized by the Bank & also any specified training deemed to be applicable for effective performance of their job function. Maintain thorough knowledge of competitor products, pricing, market activity, and ensure that market intelligence is passed on to the Manager / Assistant Manager by active participation in weekly sales meetings. Identify related areas for professional development of self.<br><br>Education And Experience Requirements<br><br> Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study) No years of experience required<br><br>Note: you will be required to attach the following:<br><br>Resume/CVPassport ID Card Education Certificate Birth Certificate
قطر - الدوحة
About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Purpose Summary<br><br>The incumbent is mainly responsible for marketing the Retail Bank’s products and services – to meet assigned targets specifically for a single line of business, besides cross selling other products and services of the Retail Bank to meet customer needs. The Associate is responsible for providing efficient, friendly and quality service to customers; answering queries & encouraging them to increase their business with the Retail Bank.<br><br>Essential Duties & Responsibilities By Dimensions<br><br> Shareholder & Financial: Proactively market the Retail Bank’s products to increase sales volume and profitability, and to achieve or exceed set targets and goals. Cross selling of Retail Bank products and services to help increase market share and associated revenue / profit goals. Implements KPI’s and best practices for Associate, Domestic Sales Center Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations. To visit the customers at their convenience either at their office / residence to market the bank’s products and obtain complete documentation, without the need for the customer to visit the bank. Attends and resolves all customer queries within the specified TAT to ensure customer satisfaction. To convey customer feedback on products and services including issues faced & enhancements recommended, to the Manager / Assistant Manager. Create and maintain strong networking relationship with key contacts in the HR and Finance function of ministries & private companies in our approved list of companies. To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): To ensure that the application forms are accurately filled and that all required supporting documentation are provided to minimize discrepancies. To submit all completed applications to the Manager Supervisor. Act as the first point of contact especially for new customers, answer their queries and provide information about various products and services offered by the Retail Bank. Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards, loans etc. Coordinate with operations staff on an “as is needed” basis to ensure smooth operations, and timely and friendly service delivery. Refer to Direct Sales Supervisor for assistance in replying to any unresolved queries from customers. To submit periodic reports to their Sales Supervisor on calls made and their recommendations on how to grow the business volumes. To monitor the customer service standards operational for Retail Bank and look for creative ways to improve service delivery. Ensure compliance to internal service quality standards and compliance to audit requirements Learning & Knowledge: To have complete and updated knowledge of the key features & benefits of all the QNB Retail products & services (including special promotions) especially for those marketed through the Sales channel. Attend all training programs organized by the Bank & also any specified training deemed to be applicable for effective performance of their job function. Maintain thorough knowledge of competitor products, pricing, market activity, and ensure that market intelligence is passed on to the Manager / Assistant Manager by active participation in weekly sales meetings. Identify related areas for professional development of self.<br><br>Education And Experience Requirements<br><br> Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study) No years of experience required<br><br>Note: you will be required to attach the following:<br><br>Resume/CVPassport ID Card Education Certificate Birth Certificate
قطر - الدوحة
About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Purpose Summary<br><br>The incumbent is mainly responsible for marketing the Retail Bank’s products and services – to meet assigned targets specifically for a single line of business, besides cross selling other products and services of the Retail Bank to meet customer needs. The Associate is responsible for providing efficient, friendly and quality service to customers; answering queries & encouraging them to increase their business with the Retail Bank.<br><br>Essential Duties & Responsibilities By Dimensions<br><br> Shareholder & Financial: Proactively market the Retail Bank’s products to increase sales volume and profitability, and to achieve or exceed set targets and goals. Cross selling of Retail Bank products and services to help increase market share and associated revenue / profit goals. Implements KPI’s and best practices for Associate, Domestic Sales Center Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations. To visit the customers at their convenience either at their office / residence to market the bank’s products and obtain complete documentation, without the need for the customer to visit the bank. Attends and resolves all customer queries within the specified TAT to ensure customer satisfaction. To convey customer feedback on products and services including issues faced & enhancements recommended, to the Manager / Assistant Manager. Create and maintain strong networking relationship with key contacts in the HR and Finance function of ministries & private companies in our approved list of companies. To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): To ensure that the application forms are accurately filled and that all required supporting documentation are provided to minimize discrepancies. To submit all completed applications to the Manager Supervisor. Act as the first point of contact especially for new customers, answer their queries and provide information about various products and services offered by the Retail Bank. Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards, loans etc. Coordinate with operations staff on an “as is needed” basis to ensure smooth operations, and timely and friendly service delivery. Refer to Direct Sales Supervisor for assistance in replying to any unresolved queries from customers. To submit periodic reports to their Sales Supervisor on calls made and their recommendations on how to grow the business volumes. To monitor the customer service standards operational for Retail Bank and look for creative ways to improve service delivery. Ensure compliance to internal service quality standards and compliance to audit requirements Learning & Knowledge: To have complete and updated knowledge of the key features & benefits of all the QNB Retail products & services (including special promotions) especially for those marketed through the Sales channel. Attend all training programs organized by the Bank & also any specified training deemed to be applicable for effective performance of their job function. Maintain thorough knowledge of competitor products, pricing, market activity, and ensure that market intelligence is passed on to the Manager / Assistant Manager by active participation in weekly sales meetings. Identify related areas for professional development of self.<br><br>Education And Experience Requirements<br><br> Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study) No years of experience required<br><br>Note: you will be required to attach the following:<br><br>Resume/CVPassport ID Card Education Certificate Birth Certificate
قطر - الدوحة
مطلوب وكيل عقاري – الدوحة، قطرنبحث عن وكيل عقاري محترف للانضمام إلى فريقنا في الدوحة، ضمن وظيفة بدوام كامل وحضور ميداني، للعمل على إدارة ومتابعة معاملات البيع والتأجير من البداية حتى إتمام الصفقة.سيكون المرشح مسؤولاً عن مساعدة العملاء في اختيار العقارات المناسبة، ترتيب وتنفيذ المعاينات، تقديم الاستشارات حول الأسعار وحالة السوق، إدارة الإعلانات العقارية، تحضير المستندات المطلوبة، التفاوض على العروض والعقود، والتنسيق مع الفرق القانونية والمالية وإدارة العقارات لضمان تجربة سلسة واحترافية للعملاء.نبحث عن شخص يمتلك مهارات بيع قوية، قدرة عالية على بناء العلاقات، سرعة في الرد على الاستفسارات، وفهماً جيداً لسوق العقارات في قطر، مع الالتزام بتقديم خدمة راقية للمشترين، البائعين، المُلّاك، والمستأجرين.المتطلبات:امتلاك رخصة عقارية سارية في قطر.خبرة سابقة في العقارات أو المبيعات.معرفة جيدة بسوق العقارات في الدوحة والمناطق الرئيسية.مهارات قوية في البيع، التفاوض، وخدمة العملاء.القدرة على إدارة العملاء والمتابعة باحترافية.الإلمام بمنصات الإعلانات العقارية وأنظمة CRM.مهارات تنظيم وإدارة وقت ممتازة.إجادة اللغة الإنجليزية، وتُعد العربية أو أي لغة إضافية ميزة إضافية.القدرة على العمل ميدانياً في الدوحة ضمن بيئة سريعة ومليئة بالتحديات.إذا كنت طموحاً، منظماً، وتملك الشغف بعالم العقارات، فهذه فرصة مناسبة لبناء مسار مهني قوي في سوق الدوحة العقاري.
قطر - الدوحة
✨ Skincare Specialist | ULTA Beauty | Qatar ✨<br>Do you have a passion for skincare, beauty, and delivering exceptional customer experiences?<br>As ULTA Beauty prepares to launch in Qatar, we're looking for enthusiastic Skincare Specialists to join our team and help bring this exciting beauty destination to life.<br>In this role, you'll be at the forefront of the customer experience, providing expert skincare advice, demonstrating products, and helping customers discover solutions tailored to their individual needs. Your product knowledge, confidence, and passion for beauty will play a key role in driving sales and building lasting customer relationships.<br>What you'll be doing:• Recommending and demonstrating skincare products across a range of leading brands• Delivering exceptional customer service and personalized skincare consultations• Keeping the sales floor fully stocked, presentable, and aligned with brand standards• Supporting new product launches and customer engagement activities• Identifying opportunities to maximize sales and achieve targets<br>We're looking for candidates with:• At least 3 years of beauty, skincare, or makeup sales experience• Strong customer service and communication skills• Confidence in engaging with customers and recommending products• A passion for skincare, beauty trends, and helping customers look and feel their best<br>This is a fantastic opportunity to be part of the launch of ULTA Beauty in Qatar, working with some of the world's most exciting beauty brands while building your career within one of the region's leading retail groups.<br>Ready to be part of the future of beauty retail in Qatar? Apply today.
toto
قطر - الدوحة
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>Elite Client Management & High-Value Revenue Generation</strong></p><ul><li><p>Manage and cultivate a premium, high-net-worth client portfolio, building long-term loyalty and maximizing lifetime client value.</p></li><li><p>Act as the primary advisor and closer for high-ticket individual purchases, private acquisitions, and high-end jewelry consultations.</p></li><li><p>Execute sophisticated client-based sales strategies, proactively driving revenue by introducing tailored high-value pieces directly to targeted client segments.</p></li><li><p>Craft and deliver bespoke, highly personalized luxury sales presentations and tailored purchasing terms for VIP collectors.</p></li><li><p>Maintain absolute discretion and confidentiality regarding client portfolios, wealth, and private collections.</p></li></ul><br><p><strong>Luxury Market Positioning & VIP Relations</strong></p><ul><li><p>Build and nurture deep, authentic relationships with local VIPs, prominent family offices, and HNWIs, leveraging your local market presence.</p></li><li><p>Leverage your deep high-end retail and jewelry industry background to develop a robust, loyal client-based network that aligns with the brand’s premium identity.</p></li><li><p>Serve as a direct advisor to leadership on local luxury market shifts, client spending behaviors, and high-end positioning in Doha.</p></li></ul><br><p><strong>Clientele, Portfolio Execution & Client-Based Data Management</strong></p><ul><li><p>Oversee and execute the end-to-end client journey, ensuring elite luxury service standards are flawlessly delivered at every touchpoint.</p></li><li><p>Maintain exceptional client-based data hygiene, systematically tracking client purchasing histories, sizing, private design preferences, and significant milestones to fuel targeted outreach.</p></li><li><p>Convert client profiles and luxury retail indicators into proactive, highly tailored clientele and personalized sales campaigns.</p></li><li><p>Utilize internal systems to track boutique performance, manage private inventory requests, and monitor the organic growth of your personal client book.</p></li></ul><br><p><strong>Deal Execution & Boutique Excellence</strong></p><ul><li><p>Drive complex, high-value client consultations from initial greeting and discovery to final transaction, packaging, and after-sales service.</p></li><li><p>Collaborate with internal operations, workshop masters, and product teams to guarantee the seamless delivery of high-value client specifications and bespoke orders.</p></li><li><p>Proactively resolve any service or operational friction points to safeguard client satisfaction and protect brand equity.</p></li></ul><br><p><strong>VIP Events, Private Viewings & Experience Integration</strong></p><ul><li><p>Coordinate and host private client viewings, closed-door product previews, and exclusive high-end pop-up boutique engagements.</p></li><li><p>Leverage client-based insights to curate hyper-focused guest lists for exclusive previews, ensuring maximum engagement and sales conversion during private brand events.</p></li><li><p>Align luxury retail previews with private client schedules to build organic, trusting relationships outside the traditional boutique environment.</p></li><li><p>Represent the brand with flawless poise at elite regional luxury forums, private exhibitions, and high-profile social events.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Education</strong></p><ul><li><p>Bachelor’s degree in business, luxury brand management, Marketing, or any related field.</p></li></ul><br><p><strong>Experience</strong></p><ul><li><p>6–12+ years of established sales experience within luxury retail or high-end retail environments.</p></li><li><p>Prior experience and a proven track record within high-end jewelry or luxury jewelry is highly preferred and a major plus.</p></li><li><p>Strong local experience within Doha / Qatar or any GCC is preferred, featuring a solid understanding of the local market dynamic and local cultural nuances.</p></li><li><p>Demonstrated history of driving client-facing sales and building a dedicated personal client book (client-based management).</p></li></ul><br><p><strong>Professional Skills & Competencies</strong></p><ul><li><p>Client Facing Sales Expertise, outstanding ability to handle high-ticket, face-to-face luxury retail interactions with elite buyers.</p></li><li><p>Sophisticated understanding of high-end retail psychology, gemstone/craftsmanship storytelling, and premium service etiquette.</p></li><li><p>Absolute loyalty, discretion, and a high-agency closing mentality suited for a luxury house.</p></li></ul><br><p><strong>Communication & Language Skills</strong></p><ul><li><p>Bilingual Master: Native or corporate-level fluency in both Arabic and English is required.</p></li><li><p>Highly polished diplomatic presence, elite persuasive speaking skills, and pristine written capabilities suited for high-profile stakeholders.</p></li></ul><br><p><strong>What Differentiates This Role</strong></p><ul><li><p>You will negotiate high-stakes premium contracts, not just hit standard unit quotas.</p></li><li><p>You will act as a trusted proxy to high-net-worth clients and corporate directors alike.</p></li><li><p>Direct vertical pathway toward Director of Luxury Sales, Brand Head, or General Management.</p></li></ul><p></p></section>
جهة العمل غير مُفصح عنها
قطر - الدوحة
Technology Sales Consultant We're looking for passionate, customer-focused individuals who combine a genuine interest in technology with a talent for building lasting customer relationships.<br>Responsibilities:Provide honest, tailored advice to help customers make the right purchase decision Build long-term customer relationships through trust and excellent service Maintain accurate inventory, records, and store presentation standards<br>Requirements:1–3 years of experience in customer service or retail (electronics/technology preferred) Fluent in English, Arabic speaker is a must. Strong communication, interpersonal, and product knowledge skills.<br>What we offer: Competitive and flexible rewards, and a collaborative team culture.<br>Apply now and become part of our growing team.