وظائف موظف حجز في قطر

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> General Information <br> <br> Ref # <br> 235752 <br> <br> Location <br> Qatar-Doha <br> <br> Job family <br> Corporate &amp; Commercial <br> <br> <ul><li><span>Closing Date:</span> <span>2026-08-27</span></li></ul><br> <br> <br> <br> <br> <br> </div>

Company Description<br><br>Rixos Premium Qetaifan Island North stands as a premier luxury destination on the dynamic, man-made Qetaifan Island off the coast of Lusail, Doha. Operating under the renowned Accor umbrella, this five-star resort seamlessly blends high-end hospitality with adrenaline-pumping entertainment, making it one of Qatar’s most sought-after lifestyle and leisure hubs.<br><br>Job Description<br><br>Join our team as a Reservation Agent in Lusail, Qatar, where you'll be the first point of contact in creating an exceptional guest experience. As a Reservation Agent, you are instrumental in setting the tone for our guests' stay by providing warm, professional, and efficient service from the moment they reach out to us. You will combine your passion for hospitality with your organizational skills to manage reservations, maximize revenue opportunities, and ensure every guest feels valued and welcomed.<br><br>Deliver consistently exceptional, friendly, and engaging service to all reservation inquiries via phone, email, and online channels Process room reservation requests accurately and efficiently, entering guest information and rooming lists into the Property Management System (PMS) Maximize revenue potential through strategic upselling of room categories, packages, and property amenities while maintaining guest satisfaction Provide comprehensive information about property facilities, services, and local attractions to assist guests with their stay planning Address special requests and guest preferences with empathy and creativity, ensuring personalized experiences Maintain accurate and up-to-date guest information across all distribution channels and reservation systems Analyze booking patterns and market trends to support revenue optimization strategies Collaborate with front office, housekeeping, and management teams to ensure seamless guest transitions and operational efficiency Respond promptly to guest inquiries and concerns, demonstrating problem-solving skills and a commitment to guest satisfaction Update and manage reservation systems in real-time, ensuring data integrity and preventing overbooking Develop knowledge of regional and local market dynamics, competitors, and destination events to provide informed recommendations<br><br>Qualifications<br><br>**Required Skills and Experience:**<br><br>Proficiency with Property Management Systems (PMS) and Revenue Management Systems (RMS) Strong knowledge of hotel reservation systems and multiple distribution channels Excellent verbal and written communication skills in English Demonstrated customer service excellence with a guest-focused mindset Proven ability to multitask and manage multiple reservations simultaneously Strong attention to detail and accuracy in data entry Solid understanding of hotel operations and reservation procedures Ability to work flexibly, including potential shift work and weekend availability Problem-solving skills with the ability to handle guest requests and concerns professionally Sales and upselling ability with a goal-oriented approach<br><br>Preferred Skills And Experience<br><br>Previous experience as a Reservation Agent or in a similar hospitality role Familiarity with regional and local market dynamics in the Middle East Knowledge of local competitors and destination events in Qatar Experience with multiple reservation platforms and booking channels Multilingual capabilities (Arabic language skills are a plus) Hospitality or customer service certification or training Experience in a luxury or upscale hotel environment Familiarity with revenue management principles and practices

As a Reservations Agent, you will be the first point of contact for guests looking to make room reservations. Your role involves providing excellent customer service, assisting with booking inquiries, and ensuring accurate and efficient reservation processes.<br><br>Key Job Responsibilities:<br><br>Assist guests in making room reservations through various communication channels, including phone, email, and online platforms. Provide information about room availability, rates, and hotel amenities. Ensure accurate and efficient processing of guest reservations. Address guest inquiries and concerns related to bookings and accommodation. Verify guest information and payment details to confirm reservations. Offer assistance and recommendations to guests based on their preferences and needs. Promote special offers, packages, and discounts to enhance the guest experience. Maintain up-to-date knowledge of hotel policies, procedures, and room types. Collaborate with the reservations team to ensure accurate room inventory management. Assist with group reservations and bookings as needed. Uphold a high standard of customer service and professionalism in all interactions. Participate in ongoing training to improve reservation skills and knowledge. Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation. Adhere to the company’s environmental, health, and safety procedures and policies.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><br>Summary:<br>We are seeking a detail-oriented Reservation Agent to assist customers with booking reservations, providing information on services, and ensuring customer satisfaction.</p> <p>This position is based at Riviera Rayhaan by Rotana Doha.<br><br>Job Responsibility:<br>- Answering incoming calls, emails, and messages to assist customers with booking reservations.<br>- Providing information on available services, rates, and packages to customers.<br>- Processing reservations accurately and in a timely manner.<br>- Handling customer inquiries, complaints, and requests with professionalism and efficiency.<br>- Collaborating with other departments to ensure smooth coordination of reservations.<br>- Maintaining updated knowledge of company policies, procedures, and services.<br>- Providing exceptional customer service to ensure customer satisfaction and loyalty.<br><br>Candidate Requirements:<br>- High school diploma or equivalent; college degree is a plus.<br>- Proven experience in a customer service role, preferably in the hospitality industry.<br>- Excellent communication skills, both verbal and written.<br>- Strong computer skills and ability to learn new software quickly.<br>- Ability to work under pressure in a fast-paced environment.<br>- Strong attention to detail and organizational skills.<br>- Ability to multitask and prioritize tasks effectively.<br>- Willingness to work flexible hours, including evenings, weekends, and holidays.</p> </div>

<p>POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a detail-oriented Reservation Agent (Arabic Speaker) to join our team. You will handle all reservation requests via phone, email, and other communication channels while ensuring excellent guest service and maximizing room sales.</p><p><b>Key Responsibilities:</b></p><ul><li>Process and manage reservations accurately and efficiently</li><li>Maintain full knowledge of hotel rates, rooms, and services</li><li>Upsell rooms and convert inquiries into bookings</li><li>Coordinate with Sales &amp; Front Office teams</li><li>Ensure all guest details and booking requirements are complete</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Previous hotel reservation experience</li><li>Knowledge of PMS systems (Opera/Fidelio preferred)</li><li>Strong communication skills (English &amp; Arabic preferred)</li><li>Ability to multitask in a fast-paced environment</li><li>A positive attitude and attention to detail</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the job Reservation agent - QHR <p><strong>Role</strong></p><br> <p>We are currently looking for a <strong>Reservations Agent </strong>to join the team of associates at a ultra luxury hotel in Doha. The&nbsp;<strong>Reservations Agents</strong> are appointed to respond to all room reservation requests with the aim of converting each request into a confirmed booking using the selling strategy set by the hotel. This role offers a schedule of 40 hours spread over 5 working days and plays an integral part in maximising the hotels' profitability.</p><br> <p><strong>Key expectations of this role are</strong></p><br> <ul><li>Possessing a thorough knowledge of the hotel and its offers from a product perspective and being able to use the feature and benefit sales technique confidently.</li><li>Effectively communicating and prioritising your tasks in an engaging, refined and intuitive manner.</li><li>Responding to all guest enquiries in an engaging manner whilst using the hotel standards with the aim of converting every enquiry into a booking by delivering efficient and intuitive guest service.</li></ul> <p><strong>Profile</strong></p><br> <ul><li>Paying exceptional attention to detail by not comprising on quality standards.</li><li>The ability to work in a team and build relationships with the others.</li><li>Being organised and proactive in managing your tasks.</li><li>Good communications skills in order to handle complex guests' requests. </li><li>Having good knowledge of the Opera property management system.</li></ul> <p>All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it's our Calling.</p><br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ul><li><p>Assist in managing the daily operations of the Reservations Department.</p><br></li><li><p>Supervise and support reservation agents to ensure accurate and timely handling of bookings.</p><br></li><li><p>Monitor reservation requests, cancellations, amendments, and special arrangements.</p><br></li><li><p>Ensure all reservations are processed according to hotel standards and procedures.</p><br></li><li><p>Support revenue optimization by monitoring room availability, rates, and restrictions.</p><br></li><li><p>Coordinate with Revenue Management regarding promotions, inventory control, and rate updates.</p><br></li><li><p>Handle guest inquiries, VIP bookings, and complex reservation issues.</p><br></li><li><p>Ensure proper follow-up on guest requests and special occasions.</p><br></li><li><p>Review reservation reports and identify discrepancies or operational concerns.</p><br></li><li><p>Train, coach, and guide reservation team members.</p><br></li><li><p>Ensure compliance with hotel policies, standards, and procedures.</p><br></li><li><p>Maintain effective communication with Front Office, Sales, and other departments.</p><br></li><li><p>Assist in preparing departmental reports and performance updates.</p><br></li><li><p>Support the Reservation Manager during peak periods and operational requirements.</p><br></li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>The Reservation and Reception Manager is responsible for overseeing both reservation and front desk functions to ensure efficient guest services and seamless operations. They manage reservations, coordinate guest arrivals and departures, and supervise reception staff to uphold service standards and enhance guest experiences. Additionally, Reservation and Reception Managers play a crucial role in optimizing room occupancy, resolving guest inquiries, and implementing strategies to drive revenue and customer satisfaction. </p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p>Supervise and coordinate all aspects of reservation and front desk operations to ensure efficient and exceptional guest service delivery.</p><br> <p>Manage reservations, including processing bookings, modifying reservations, and handling cancellations, to optimize room occupancy and revenue.</p><br> <p>Oversee the reception area, greeting guests, checking them in and out, and addressing any inquiries or concerns to ensure a smooth and welcoming experience.</p><br> <p>Train, mentor, and motivate reservation and reception staff, providing ongoing guidance and support to uphold service standards and achieve performance goals.</p><br> <p>Monitor reservation trends, occupancy rates, and revenue performance, analyzing data to identify opportunities for revenue optimization and operational improvement.</p><br> <p>Collaborate with sales and marketing teams to develop and implement promotional strategies and packages to drive bookings and revenue growth.</p><br> <p>Ensure compliance with hotel policies, procedures, and safety standards, maintaining a safe and secure environment for guests and staff.</p><br> <p>Handle guest complaints and resolve issues effectively, demonstrating professionalism, empathy, and a commitment to guest satisfaction.</p><br> <p>Maintain accurate records of guest information, payments, and preferences, ensuring confidentiality and compliance with data protection regulations.</p><br> <p>Stay updated on industry trends, technologies, and best practices in reservation and reception management, continuously seeking opportunities for innovation and improvement.</p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>Proficiency in reservation management systems and front desk operations to effectively handle guest bookings, check-ins, and check-outs.</p><br> <p>Strong leadership and supervisory abilities to manage reservation and reception teams, delegate tasks, and ensure smooth operations.</p><br> <p>Excellent communication and interpersonal skills to interact with guests professionally, address inquiries, and resolve issues.</p><br> <p>Knowledge of hotel policies, procedures, and room types to provide accurate information and recommendations to guests.</p><br> <p>Sales acumen to upsell additional services, packages, and promotions, maximizing revenue and enhancing guest experiences.</p><br> <p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br><br><br><u><b>Job Experience</b></u> <br><p>Minimum 8 year(s) working experience, 5 year(s) relevant working experience, 2 year (s) GCC is a plus</p><br><br><br><u><b>Competencies</b></u> <br>Agility<br>AI Fluency<br>Guest Relations L3<br>Hotel Management Standards and Procedures L3<br>Hotel Marketing L3<br>Issues Management L3<br>Leadership<br>Quality<br>Reservation Management L3<br>Resilience<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in Hospitality or Hotel Management<br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Contemporary, convenient and perfectly positioned, the upscale Mövenpick Hotel Doha is a 4-star luxury hotel, ideal for business travellers. Just 11km from Hamad International Airport and minutes from the business district, this hotel is centrally located on the prominent Corniche Road opposite the iconic Museum of Islamic Arts.</p><br><br>Job Description<br><br><p>We are seeking a detail-oriented Reservation Agent (Arabic Speaker) to join our team. You will handle all reservation requests via phone, email, and other communication channels while ensuring excellent guest service and maximizing room sales.</p><br><p><strong>Key Responsibilities:</strong></p><br><ul><li>Process and manage reservations accurately and efficiently</li><li>Maintain full knowledge of hotel rates, rooms, and services</li><li>Upsell rooms and convert inquiries into bookings</li><li>Coordinate with Sales &amp; Front Office teams</li><li>Ensure all guest details and booking requirements are complete</li></ul><br>Qualifications<br><br><ul><li>Previous hotel reservation experience</li><li>Knowledge of PMS systems (Opera/Fidelio preferred)</li><li>Strong communication skills (English &amp; Arabic preferred)</li><li>Ability to multitask in a fast-paced environment</li><li>A positive attitude and attention to detail</li></ul><br>Additional Information<br><br><p><strong>Our commitment to Diversity &amp; Inclusion:</strong><br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.<br><strong>Why work for Accor?</strong><br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p><br><p><br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit&nbsp;&nbsp;https://careers.accor.com/</p><br><p>Do what you love, care for the world, dare to challenge the status quo!&nbsp;<strong>#BELIMITLESS</strong></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.<br>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Assist other departments when needed to ensure optimum service to guests. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Stand, sit, or walk for an extended period of time or for an entire work shift. Read and visually verify information in a variety of formats (e.g., small print). Enter and locate work-related information using computers and/or point of sale systems. Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email). Engage guests in conversation regarding their stay, property services, and area attractions/offerings.<br>Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<p><strong>&nbsp;Required a Travel Reservations Officer&nbsp;</strong></p><p><strong>Requirements:</strong></p><p>Proficiency in English (speaking and writing).</p><p>Proficiency in computer usage and Microsoft Office programs.</p><p>Good customer service skills.</p><p>Commitment and seriousness toward work.</p><p>Ability to learn and work in a team.</p><p>Preferably knowledge or experience in the field of airline reservations or the Amadeus system.</p>

About Asfary Asfary is a Qatar-based online travel marketplace specializing in airlines, hotels, and travel services, serving VVIP, corporate, and leisure travellers across the region. Operating under Safe Flight Solutions L. L. C. - an IATA-accredited group with over a decade in aviation and travel, Asfary is now expanding its outbound travel offering across the GCC and Southeast Asia. The Role We're looking for an experienced Ticketing Executive to manage end-to-end flight ticketing operations , from fare sourcing and GDS bookings to reissues, refunds, and client servicing. You'll be the technical backbone of our travel operations, ensuring every booking is accurate, competitively priced, and issued on time. Key Responsibilities Source and issue airline tickets via GDS (Amadeus), applying fare rules, routing logic, and class-of-service requirements accurately Handle reissues, revalidations, refunds, and voluntary/involuntary schedule changes Prepare fare comparisons and present multiple routing/fare options to clients and corporate accounts Coordinate with airlines directly on complex fares, disputes, and special requests Maintain accurate records of PNRs, ticket numbers, and cost breakdowns for internal reporting Support corporate and VIP travel bookings with a high standard of accuracy and turnaround time Stay current on fare rules, airline policies, and GDS system updates What You'll Need Minimum 3–5 years of hands-on ticketing experience in a travel agency, airline, or GDS environment IATA GDS Fares and Ticketing certification (required) Strong working knowledge of Amadeus (other GDS platforms a plus) Solid understanding of fare construction, routing rules, and complex itinerary pricing Excellent attention to detail and ability to work under time pressure Strong written and verbal communication skills in English (additional languages a plus) Prior experience with corporate/VIP travel accounts is an advantage Why Join Asfary Be part of a fast-growing travel marketplace backed by an established aviation group, with real opportunity to grow as we expand into new markets and product lines across the region.???? To apply, send your CV to support@asfary.com or apply directly via Linked In.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>The Corporate Travel Operations Assistant Manager is responsible for overseeing the daily operations of the corporate travel department. The role involves managing travel arrangements for corporate clients, ensuring exceptional customer service, coordinating with suppliers, and leading a team of corporate travel coordinators. The role also continually seeks improvement in sales performance, while driving the delivery of long-term results whilst balancing short term priorities to ensure strategic and operational KPIs are achieved and exceeded.</p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p>Oversee day-to-day corporate travel operations, including booking flights, accommodations, and other travel-related services.</p><br> <p>Ensure that all travel arrangements meet company standards and client requirements.</p><br> <p>Implement and optimize operational processes to enhance efficiency and accuracy.</p><br> <p>Assist in managing and supervising the corporate travel operations team.</p><br> <p>Provide training, guidance, and support to corporate travel coordinators.</p><br> <p>Ensure high standards of customer service and satisfaction for corporate clients.</p><br> <p>Address and resolve client inquiries and complaints promptly.</p><br> <p>Develop strategies to improve client experience and loyalty.</p><br> <p>Maintain strong relationships with airlines, hotels, and other travel service providers.</p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><p>Negotiate rates and contracts with suppliers to secure the best deals for clients.</p><br> <p>Monitor supplier performance and address any issues that arise.</p><br> <p>Support the corporate travel team in achieving targets and increasing revenue.</p><br> <p>Identify opportunities to upsell and cross-sell travel products and services.</p><br> <p>Analyze sales data and prepare reports for management review.</p><br> <p>Participates with the implementation of new travel technologies and software.</p><br> <p>Collaborate with the marketing/admin team to promote travel packages and services.</p><br> <p>Participate in the development of marketing strategies and campaigns.</p><br> <p>Attending travel industry events and trade shows to represent the company.&nbsp;</p><br> <p>Keep up to date with developments in the travel industry.</p><br> <p>Maintains professional image as per organization image quality standards.</p><br> <p>Ensure the planning of team activities is clear and that resources are sufficiently trained for business needs as well as liaising with other departments as and when necessary.</p><br> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>Strong knowledge of travel industry trends, regulations, and best practices.</p><br> <p>Proficiency in travel booking systems and software (e.g., GDS, Amadeus, Galileo, Sabre, etc)</p><br> <p>High standards of sales and customer service.</p><br> <p>Sound judgement with attention to detail skills.</p><br> <p>Ability to lead and motivate a team, customer-focused with a strong commitment to service excellence.</p><br> <p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br> <br><br><u><b>Job Experience</b></u> <br><p>Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus.</p><br> <br><br><u><b>Competencies</b></u> <br>Travel Packages L3<br>Regulatory Compliance L3<br>Sales Strategies L3<br>Customer Service L3<br>Product and Service Knowledge L3<br>Agility<br>AI Fluency<br>Leadership<br>Quality<br>Resilience<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in Travel or any related field<br><br><br><br> </div>