Job description

Job Summary

The Corporate Travel Operations Assistant Manager is responsible for overseeing the daily operations of the corporate travel department. The role involves managing travel arrangements for corporate clients, ensuring exceptional customer service, coordinating with suppliers, and leading a team of corporate travel coordinators. The role also continually seeks improvement in sales performance, while driving the delivery of long-term results whilst balancing short term priorities to ensure strategic and operational KPIs are achieved and exceeded.

Oversee day-to-day corporate travel operations, including booking flights, accommodations, and other travel-related services.

Ensure that all travel arrangements meet company standards and client requirements.

Implement and optimize operational processes to enhance efficiency and accuracy.

Assist in managing and supervising the corporate travel operations team.

Provide training, guidance, and support to corporate travel coordinators.

Ensure high standards of customer service and satisfaction for corporate clients.

Address and resolve client inquiries and complaints promptly.

Develop strategies to improve client experience and loyalty.

Maintain strong relationships with airlines, hotels, and other travel service providers.

Negotiate rates and contracts with suppliers to secure the best deals for clients.

Monitor supplier performance and address any issues that arise.

Support the corporate travel team in achieving targets and increasing revenue.

Identify opportunities to upsell and cross-sell travel products and services.

Analyze sales data and prepare reports for management review.

Participates with the implementation of new travel technologies and software.

Collaborate with the marketing/admin team to promote travel packages and services.

Participate in the development of marketing strategies and campaigns.

Attending travel industry events and trade shows to represent the company. 

Keep up to date with developments in the travel industry.

Maintains professional image as per organization image quality standards.

Ensure the planning of team activities is clear and that resources are sufficiently trained for business needs as well as liaising with other departments as and when necessary.

Strong knowledge of travel industry trends, regulations, and best practices.

Proficiency in travel booking systems and software (e.g., GDS, Amadeus, Galileo, Sabre, etc)

High standards of sales and customer service.

Sound judgement with attention to detail skills.

Ability to lead and motivate a team, customer-focused with a strong commitment to service excellence.

ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.

Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus.