وظائف Active Directory

Key Responsibilities:1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues. 2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices. 3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements. 4. Delivered support using tools such as SCCM, Intune, and Service Now for asset tracking, ticket resolution, and remote assistance. 5. Administered approved software installations, updates, and security patching in coordination with IT policies. 6. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients. 7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement. 8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages. 9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance. 10. Assisted with Active Directory tasks, basic user account management, and smart hands support. 11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference. 12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling. 13. Followed ITIL practices for incident, problem, and service request management in corporate environments.

We are looking for an experienced Service Desk Engineer to provide first-line IT support, resolve technical issues, and deliver exceptional customer service while ensuring compliance with SLA targets. This role requires the ability to work in a 24×7 rotating shift environment. Key Responsibilities:✅ Provide first-line technical support through approved communication channels. ✅ Log, categorize, prioritize, and manage incidents and service requests using the ITSM platform. ✅ Troubleshoot and resolve first-level incidents while achieving high First Contact Resolution (FCR). ✅ Escalate unresolved incidents to the appropriate support teams when required. ✅ Maintain accurate ticket documentation and provide regular updates to end users. ✅ Support VIP users in accordance with defined service procedures. ✅ Coordinate with Onsite Support Engineers for incidents requiring physical intervention. ✅ Monitor ticket queues to ensure SLA compliance and timely resolution. ✅ Contribute to the Knowledge Base and participate in knowledge-sharing initiatives. ✅ Ensure smooth shift handovers and maintain continuous service coverage across all operational shifts. Requirements:✔ Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field. ✔ ITIL Foundation Certification is mandatory. ✔ Minimum 5 years of Service Desk experience. ✔ Hands-on experience with ITSM tools. ✔ Strong knowledge of Windows OS, Microsoft Office, Outlook, Active Directory, and Remote Support tools. ✔ Excellent customer service, troubleshooting, and communication skills. ✔ Must be a 100% Arabic Speaker (Reading, Writing & Speaking). ✔ Willingness to work 24×7 rotating shifts, including weekends and public holidays.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Network Engineer manages UNIX, Novell, VMS, Windows or similar computer networks. Performs a variety of maintenance, evaluation, installation, and training tasks to enable users to maximize productivity. Assists in planning and development of network resources. The Network Engineer will design and implement systems that ensure effective connectivity for the respective locations on the Local Area Networks (LANs), MPLS and Wide Area Networks (WANs) that service the Design, implement, and maintain enterprise network infrastructure (LAN, WAN, MPLS, VPN, WLAN). Configure and support Cisco routers, switches, firewalls, and wireless networks. Manage Microsoft Windows Server, Active Directory, DNS, DHCP, and VMware environments. Monitor network performance, troubleshoot issues, and ensure high availability. Implement network security best practices and disaster recovery solutions. Maintain technical documentation and support infrastructure projects. Collaborate with internal teams, vendors, and service providers.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Computer Engineering, Information Technology, or a related field.</li><li>Minimum 7 years of enterprise network administration experience.</li><li>Strong hands-on experience with Cisco networking technologies and Microsoft infrastructure.</li><li>Experience with VMware, network monitoring tools, and ITIL processes.</li><li>Excellent troubleshooting, communication, and analytical skills.</li></ul><p>Preferred Certifications</p><ul><li>CCNA or CCNP</li><li>MCSE or Microsoft Certified</li><li>VMware VCP</li><li>ITIL Foundation</li></ul><p></p></section>

SOC Engineer - Doha18,000 - 20,000<br>Security Monitoring & Incident Detection • Monitor SIEM, XDR, EDR, NDR, IDS/IPS, Firewall, and Cloud security alerts. Identify, validate, triage, and prioritize security incidents based on severity and business impact. Incident Response & Threat Investigation • Perform in-depth investigations, analyze malware and attack techniques, identify root cause, coordinate containment and eradication, and support incident recovery. Detection Engineering & Threat Hunting • Execute scheduled threat hunting queries, monitor hunting dashboards, validate suspicious activities, and report findings. Vulnerability & Security Operations Support • Review vulnerability scan results, track remediation status, validate patch completion, and update tickets. Reporting & Continuous Improvement • Update incident tickets, maintain shift handover notes, prepare daily operational reports, and ensure SLA compliance<br>Necessary Knowledge and Experience to be able to do the Job:• 1–4 years of experience in a Security Operations Center (SOC)• Experience in monitoring SIEM, EDR/XDR, IDS/IPS, firewalls, email security, and cloud security alerts.• Knowledge of alert triage, incident classification, escalation procedures, and ticket management.• Understanding of TCP/IP, DNS, HTTP/HTTPS, VPN, routing, switching, and common network protocols.• Knowledge of Windows and Linux administration, system logs, and endpoint security.• Familiarity with common cyber threats such as phishing, malware, ransomware, brute-force attacks, web attacks, and insider threats<br>Education and Certification Requirements • Bachelor's degree in Cybersecurity, Information Technology, Computer Science, or a related field.• Comp TIA Security+, Comp TIA CySA+, EC-Council CND, Cisco Cyber Ops Associate, Microsoft SC-200• Added advantages CHFI , DFIR Foundations<br>Job Specific Skills • Ability to document incidents clearly, communicate effectively, and coordinate with internal teams during security incidents.• Basic knowledge of Power Shell, Python, or Bash for automation and log analysis is an advantage.• Ability to analyze logs from endpoints, servers, firewalls, proxies, Active Directory, cloud platforms, and security devices.

Job Brief:<br><br>IT Technical Support is responsible for manage, maintain, and repair IT systems and assets. The responsibilities include diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software<br>.<br>Responsibilitie<br>s:<br>Install and configure users' workstations, software and peripheral devices. Ensure total integrity and security of the systems throughout the company. Test and evaluate hardware and software for eventual purchase. Provide technical assistance to company employees. Monitoring server's performance and data links connectivity. Maintain inventory of supplies related to computer equipment. Assist in performing and administrating of data backup system. Monitoring voice recording systems and calls retrieving. May assist in Tickers and data wall display administration. May be entrusted with the monitoring of Data Center equipment, including A/C, UPS, safety equipment, etc. Security Cameras monitoring. May assist in Domain administration. Work closely with the department's staff. Participates in the development of policies and procedures. Comply with company policies and procedures. Perform additional duties and assignments as request<br>ed.<br>Requireme<br>nts:<br>Bachelor’s degree in Computer Engineering, Network Engineering, or a related engineering field. Minimum 5 years of experience. Experience in Windows Platforms & Mac. Intermediate knowledge of TCP IP Networks and switches. Intermediate knowledge of Microsoft Active Directory Well experienced in Managing, Installing of Troubleshooting of Windows Systems. Intermediate knowledge of CCTV systems. Experience in Interacting with Vendors for IT Purchases and services. Experience in maintaining Inventory, Contracts, other official documents. Experience in Administration of Network & System Monitoring tools. Experience in Microsoft Office and office 365 Suite. Experience in handling IT Assets. Strong technical experience in handling IT Hardware and Software. Experience in coordinating with Datacenter related activities. Knowledge in access control systems. Preferred Certificates:MCSE (Microsoft Certified System Engineer) CCNA (Cisco Certified Network Associate) MCSA (Microsoft Certified Solutions Assoc<br>iate)

<p>CCTV System Management and Maintenance</p><ul><li><p>Oversee day-to-day operations of CCTV infrastructure, including hardware, software, and network components, to ensure continuous surveillance coverage and data accessibility.</p></li><li><p>Perform routine health checks, updates, and patching on CCTV servers and storage systems.</p></li><li><p>Monitor system performance metrics using tools like Windows Performance Monitor and SQL Server Management Studio.</p></li><li><p>Troubleshot hardware failures, network latency issues, and integration problems with video management software (VMS).</p></li><li><p>Implement backup and recovery procedures for video archives to prevent data loss.</p></li></ul><p>HCI Infrastructure Design and Operations</p><p>Design, deploy, and maintain hyper-converged infrastructure (HCI) clusters supporting CCTV and core venue services.</p><ul><li><p>Configure and manage virtualization platforms (e.g., Hyper-V, VMware) for scalable video and infrastructure workloads.</p></li><li><p>Optimize cluster resources, including shared storage (SAN/NAS) and network load balancing for video streaming and infrastructure services.</p></li><li><p>Perform firmware and software updates for HCI nodes.</p></li><li><p>Ensure high availability and rapid failover for mission-critical systems.</p></li></ul><p>High-Availability Infrastructure Design</p><p>Design and maintain failover clustering and Always On availability groups for SQL databases supporting CCTV video metadata and storage.</p><ul><li><p>Set up and test Windows Server Failover Clustering (WSFC) for redundant CCTV and HCI server nodes.</p></li><li><p>Conduct regular failover drills and recovery time objective (RTO) assessments.</p></li><li><p>Develop and maintain disaster recovery plans specific to surveillance and infrastructure systems.</p></li></ul><p>Administer Windows Server environments hosting CCTV and HCI applications, focusing on security hardening, performance tuning, and compliance.</p><ul><li><p>Deploy and manage Windows Server roles such as Hyper-V for virtualized environments and Active Directory for user access controls.</p></li><li><p>Apply Group Policy Objects (GPOs) and security baselines, including encryption for video data at rest and in transit.</p></li><li><p>Integrate CCTV and HCI systems with SIEM tools for logging and alerting on security events.</p></li></ul><p>Cloud and Infrastructure Services Integration</p><p>Integrate CCTV and HCI infrastructure with cloud platforms for hybrid storage, backup, and disaster recovery.</p><ul><li><p>Manage cloud-based resources (VMs, storage) related to surveillance and infrastructure services.</p></li><li><p>Ensure compliance with cloud security and cost management policies.</p></li><li><p>Support cloud migration and hybrid operations for video and infrastructure workloads.</p></li></ul><p>Risk Management and Compliance</p><p>Identify, assess, and mitigate risks related to CCTV and HCI infrastructure.</p><ul><li><p>Ensure adherence to data privacy regulations (e.g., GDPR, local surveillance laws) and organizational standards.</p></li><li><p>Collaborate with compliance teams to audit access logs and ensure video data handling meets legal requirements.</p></li><li><p>Document incidents, root cause analyses, and remediation actions for post-event reviews</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>5+ years of hands-on experience in IT infrastructure management, with at least 2 years focused on surveillance or video systems and HCI.</p><ul><li><p>Proven track record in deploying and troubleshooting high-availability environments in enterprise settings.</p></li><li><p>Experience working in a 24/7 operational environment, including on-call rotations for critical system support.</p></li></ul><p>Education:</p><ul><li><p>Bachelor’s degree in Computer Science, Information Technology, or a related field.</p></li><li><p>Microsoft Certified: Windows Server Hybrid Administrator Associate (or equivalent).</p></li><li><p>Microsoft Certified: Azure Database Administrator Associate (preferred for cloud-integrated CCTV solutions).</p></li><li><p>CompTIA Security+ or equivalent certification in cybersecurity fundamentals</p></li></ul><p>Required Skillset:</p><p>SQL Always On: In-depth familiarity with configuring, monitoring, and troubleshooting SQL Server Always On Availability Groups for database mirroring and failover in CCTV video management systems.</p><ul><li><p>Failover Clustering: Expertise in Windows Server Failover Clustering (WSFC), including quorum configuration, shared storage integration, and automated failover testing.</p></li></ul><p>Windows Server Operations: Advanced proficiency in Windows Server 2019/2022 administration, including Active Directory, PowerShell scripting, Hyper-V virtualization, and performance optimization for I/O-intensive workloads.</p><p>•Additional skills: Knowledge of IP-based CCTV protocols (e.g., ONVIF, RTSP), network troubleshooting (VLANs, QoS for video traffic), and basic scripting in PowerShell or Python for system automation.</p><p>•Experience with HCI platforms (e.g., Nutanix, VMware vSAN, Microsoft Azure Stack HCI) is highly desirable.</p>

Company Description Techpace is a leading provider of cybersecurity consulting services designed to help organizations maximize their return on investments in security. The company specializes in crafting advanced cyber threat detection strategies, incident response planning, and delivering tailored consulting services. With expertise in security operations and compliance, Techpace also offers professional services and legal advisory support to ensure organizations meet regulatory requirements and maintain robust security postures.<br>Role Description L3 SOC Analyst experts in the field with a strong background of multiple SIEM and EDR solutions.<br>Key Responsibilities Develop, test and tune both detections and parsers for various tools and technologies. Perform continuous improvement and validation t o ensure accuracy and efficiency, and enablecomprehensive coverage based on the industry standards (MITRE ATT&CK and Lockheed Martin's Cyber Kill Chain) Work to reduce false positives and improve the computational efficiency of Rules and Use-Cases. Continuously evaluate and optimize detection content monitoring various on-prem and cloudservice provider environments in support to SOC operations Advanced skill in developing complex detection content using various data sources and query languages. Responsible for mentoring and training of Junior Analysts and Engineers.<br>Qualifications A minimum of 5 years o f experience in Cyber Security, specifically as a SOC analyst.computer networks/networking concepts. Strong understanding of various SIEM products from both analysis and administrative perspectives. Understand and master data sources across a variety of categories including Windows, Linux,Active Directory, Privileged Access Management, Intrusion Detection/Prevention, Firewalls, Anti-Virus, Endpoint Detection & Response, Cloud Access Security Broking, Network Access Control,Application Control and Productivity Apps. Proven experience i n threat detection, incident response, and security operations. In-depth knowledge of security technologies, including SIEM, IDS/IPS, EDR, etc. Familiarity with common threat intelligence feeds and the ability t o integrate them into detection systems. Excellent knowledge o f cybersecurity frameworks and standards. Strong understanding o f network and endpoint security. Performed Threat Hunting activities previously.<br>Relevant certifications such as:Certified Detection Analyst (GCDA). Certified information system security professional (CISSP). Certified Forensics Analyst (GCFA). Continues Monitoring Certification (GMON).

Company Description Techpace is a leading provider of cybersecurity consulting services designed to help organizations maximize their return on investments in security. The company specializes in crafting advanced cyber threat detection strategies, incident response planning, and delivering tailored consulting services. With expertise in security operations and compliance, Techpace also offers professional services and legal advisory support to ensure organizations meet regulatory requirements and maintain robust security postures.<br>Role Description L3 SOC Analyst experts in the field with a strong background of multiple SIEM and EDR solutions.<br>Key Responsibilities Develop, test and tune both detections and parsers for various tools and technologies. Perform continuous improvement and validation t o ensure accuracy and efficiency, and enablecomprehensive coverage based on the industry standards (MITRE ATT&CK and Lockheed Martin's Cyber Kill Chain) Work to reduce false positives and improve the computational efficiency of Rules and Use-Cases. Continuously evaluate and optimize detection content monitoring various on-prem and cloudservice provider environments in support to SOC operations Advanced skill in developing complex detection content using various data sources and query languages. Responsible for mentoring and training of Junior Analysts and Engineers.<br>Qualifications A minimum of 5 years o f experience in Cyber Security, specifically as a SOC analyst.computer networks/networking concepts. Strong understanding of various SIEM products from both analysis and administrative perspectives. Understand and master data sources across a variety of categories including Windows, Linux,Active Directory, Privileged Access Management, Intrusion Detection/Prevention, Firewalls, Anti-Virus, Endpoint Detection & Response, Cloud Access Security Broking, Network Access Control,Application Control and Productivity Apps. Proven experience i n threat detection, incident response, and security operations. In-depth knowledge of security technologies, including SIEM, IDS/IPS, EDR, etc. Familiarity with common threat intelligence feeds and the ability t o integrate them into detection systems. Excellent knowledge o f cybersecurity frameworks and standards. Strong understanding o f network and endpoint security. Performed Threat Hunting activities previously.<br>Relevant certifications such as:Certified Detection Analyst (GCDA). Certified information system security professional (CISSP). Certified Forensics Analyst (GCFA). Continues Monitoring Certification (GMON).

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Nair Systems is currently looking Senior DevOps Engineer for our Qatar operations.</p><p>Server Administration Skills</p><ul><li><p>Solid experience with Linux server administration (RHEL, CentOS, Ubuntu) including shell scripting (Bash), package management, and service configuration (systemd).</p></li><li><p>Windows Server administration experience including IIS, Active Directory integration, and PowerShell scripting.</p></li><li><p>Proficiency in network fundamentals: DNS, TCP/IP, SSL/TLS certificate management, firewall rules, and reverse proxy configuration (Nginx, Apache, HAProxy).</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Required Skills &amp; Experience</p><p>Tool / Platform- Required Expertise</p><ul><li><p>GitLab : Server installation &amp; upgrades; CI/CD pipeline authoring (.gitlab-ci.yml); runner configuration; branch protection; merge request workflows; SAML/SSO integration; GitLab Container Registry management.</p></li><li><p>Jenkins: Master &amp; distributed agent setup; Declarative &amp; Scripted pipeline development; plugin management (pipeline, credentials, SonarQube, Nexus, Git); Blue Ocean; folder &amp; view organization; shared libraries.</p></li><li><p>Nexus Repository : Installation &amp; configuration of Nexus OSS/Pro; hosted, proxy, and group repository setup; Maven, npm, PyPI, Docker, and Helm chart repositories; cleanup policies; LDAP integration; blob store management.</p></li><li><p>Jira (On-Prem &amp; Cloud) : Installation and migration of Jira Data Center; project and issue type configuration; workflow design; custom fields and screens; permission schemes; Jira Cloud administration; REST API integrations; JSM (Service Management) setup.</p></li><li><p>SonarQube : Community/Developer/Enterprise edition setup; quality profile and quality gate configuration; CI/CD plugin integration; code coverage reporting; branch analysis; security hotspot management.</p></li><li><p>Azure DevOps : Organization and project setup; Repos, Pipelines (YAML-based), Artifacts feed configuration; sprint boards; service connections; agent pool management; role-based access control (RBAC).</p></li><li><p>Elasticsearch : Cluster installation and configuration (single-node and multi-node); index lifecycle management (ILM); shard allocation; snapshot &amp; restore; Kibana integration; security (TLS, role-based access); performance tuning and monitoring.</p></li></ul><p></p></section>

<p>Security Monitoring & Incident Detection • Monitor SIEM, XDR, EDR, NDR, IDS/IPS, Firewall, and Cloud security alerts. Identify, validate, triage, and prioritize security incidents based on severity and business impact. Incident Response & Threat Investigation • Perform in-depth investigations, analyze malware and attack techniques, identify root cause, coordinate containment and eradication, and support incident recovery. Detection Engineering & Threat Hunting • Execute scheduled threat hunting queries, monitor hunting dashboards, validate suspicious activities, and report findings. Vulnerability & Security Operations Support • Review vulnerability scan results, track remediation status, validate patch completion, and update tickets. Reporting & Continuous Improvement • Update incident tickets, maintain shift handover notes, prepare daily operational reports, and ensure SLA compliance</p><p><strong>Desired Candidate Profile</strong></p><p>Necessary Knowledge and Experience to be able to do the Job • 1–4 years of experience in a Security Operations Center (SOC)</p><ul><li><p>Experience in monitoring SIEM, EDR/XDR, IDS/IPS, firewalls, email security, and cloud security alerts.</p></li><li><p>Knowledge of alert triage, incident classification, escalation procedures, and ticket management.</p></li><li><p>Understanding of TCP/IP, DNS, HTTP/HTTPS, VPN, routing, switching, and common network protocols.</p></li><li><p>Knowledge of Windows and Linux administration, system logs, and endpoint security.</p></li><li><p>Familiarity with common cyber threats such as phishing, malware, ransomware, brute-force attacks, web attacks, and insider threats</p></li></ul><p>Education and Certification Requirements • Bachelor's degree in Cybersecurity, Information Technology, Computer Science, or a related field.</p><ul><li><p>CompTIA Security+, CompTIA CySA+, EC-Council CND, Cisco CyberOps Associate, Microsoft SC-200</p></li><li><p>Added advantages CHFI , DFIR Foundations</p></li></ul><p>Job Specific Skills • Ability to document incidents clearly, communicate effectively, and coordinate with internal teams during security incidents.</p><ul><li><p>Basic knowledge of PowerShell, Python, or Bash for automation and log analysis is an advantage.</p></li><li><p>Ability to analyze logs from endpoints, servers, firewalls, proxies, Active Directory, cloud platforms, and security devices.</p></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Description We are currently looking Senior DevOps Engineer for our Qatar operations.</p><p>Server Administration Skills Solid experience with Linux server administration (RHEL, CentOS, Ubuntu) including shell scripting (Bash), package management, and service configuration (systemd). Windows Server administration experience including IIS, Active Directory integration, and PowerShell scripting. Proficiency in network fundamentals: DNS, TCP/IP, SSL/TLS certificate management, firewall rules, and reverse proxy configuration (Nginx, Apache, HAProxy). Experience with virtualization and containerization: Docker, Kubernetes, VMware, or equivalent platforms. Expertise in backup and disaster recovery strategies for hosted DevOps tools and databases. Hands-on experience with monitoring solutions such as Prometheus, Grafana, Nagios, Zabbix, or equivalent.</p><p>Key Responsibilities</p><ul><li>Administer and manage GitLab server including installation, upgrades, user management, access controls, and repository governance.</li><li>Design, implement, and maintain CI/CD pipelines using Jenkins and GitLab CI/CD to support automated build, test, and deployment workflows.</li><li>Configure and maintain Jenkins master/agent architectures; create and manage pipelines (Declarative and Scripted), plugins, and integrations.</li><li>Install, configure, and administer Nexus Repository Manager for artifact storage, proxy, and distribution of Maven, npm, Docker, and other artifact formats.</li><li>Manage Jira on-premises and Jira Cloud instances including installation, configuration, user permissions, workflows, schemes, and integrations with development tools.</li><li>Set up and maintain SonarQube for static code analysis, quality gates, and integration with CI/CD pipelines to enforce code quality standards.</li><li>Configure and manage Azure DevOps services including Boards, Repos, Pipelines, Artifacts, and Test Plans for end-to-end delivery management.</li><li>Deploy and maintain Elasticsearch clusters including configuration tuning, index management, monitoring, and performance optimization.</li><li>Perform server administration tasks including OS hardening, patch management, service monitoring, and troubleshooting on Linux/Windows environments.</li><li>Implement and maintain infrastructure-as-code (IaC) practices using tools such as Terraform, Ansible, or similar frameworks.</li><li>Collaborate with development teams to define DevOps best practices and drive continuous improvement of delivery pipelines.</li><li>Monitor system health, availability, and performance; set up alerting and incident response procedures.</li><li>Document configurations, runbooks, and operational procedures for all managed platforms.</li><li>Ensure all platforms comply with organizational security standards and audit requirements.</li></ul><p>Required Skills &amp; Experience</p><table><thead><tr><td>Tool / Platform</td><td>Required Expertise</td></tr></thead><tbody><tr><td>GitLab</td><td>Server installation &amp; upgrades; CI/CD pipeline authoring (.gitlab-ci.yml); runner configuration; branch protection; merge request workflows; SAML/SSO integration; GitLab Container Registry management.</td></tr><tr><td>Jenkins</td><td>Master &amp; distributed agent setup; Declarative &amp; Scripted pipeline development; plugin management (pipeline, credentials, SonarQube, Nexus, Git); Blue Ocean; folder &amp; view organization; shared libraries.</td></tr><tr><td>Nexus Repository</td><td>Installation &amp; configuration of Nexus OSS/Pro; hosted, proxy, and group repository setup; Maven, npm, PyPI, Docker, and Helm chart repositories; cleanup policies; LDAP integration; blob store management.</td></tr><tr><td>Jira (On-Prem &amp; Cloud)</td><td>Installation and migration of Jira Data Center; project and issue type configuration; workflow design; custom fields and screens; permission schemes; Jira Cloud administration; REST API integrations; JSM (Service Management) setup.</td></tr><tr><td>SonarQube</td><td>Community/Developer/Enterprise edition setup; quality profile and quality gate configuration; CI/CD plugin integration; code coverage reporting; branch analysis; security hotspot management.</td></tr><tr><td>Azure DevOps</td><td>Organization and project setup; Repos, Pipelines (YAML-based), Artifacts feed configuration; sprint boards; service connections; agent pool management; role-based access control (RBAC).</td></tr><tr><td>Elasticsearch</td><td>Cluster installation and configuration (single-node and multi-node); index lifecycle management (ILM); shard allocation; snapshot &amp; restore; Kibana integration; security (TLS, role-based access); performance tuning and monitoring.</td></tr></tbody></table><p>Joining time frame: 2 weeks (maximum 1 month)</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Solid experience with Linux server administration (RHEL, CentOS, Ubuntu) including shell scripting (Bash), package management, and service configuration (systemd).</li><li>Windows Server administration experience including IIS, Active Directory integration, and PowerShell scripting.</li><li>Proficiency in network fundamentals: DNS, TCP/IP, SSL/TLS certificate management, firewall rules, and reverse proxy configuration (Nginx, Apache, HAProxy).</li><li>Experience with virtualization and containerization: Docker, Kubernetes, VMware, or equivalent platforms.</li><li>Expertise in backup and disaster recovery strategies for hosted DevOps tools and databases.</li><li>Hands-on experience with monitoring solutions such as Prometheus, Grafana, Nagios, Zabbix, or equivalent.</li><li>GitLab: Server installation &amp; upgrades; CI/CD pipeline authoring (.gitlab-ci.yml); runner configuration; branch protection; merge request workflows; SAML/SSO integration; GitLab Container Registry management.</li><li>Jenkins: Master &amp; distributed agent setup; Declarative &amp; Scripted pipeline development; plugin management (pipeline, credentials, SonarQube, Nexus, Git); Blue Ocean; folder &amp; view organization; shared libraries.</li><li>Nexus Repository: Installation &amp; configuration of Nexus OSS/Pro; hosted, proxy, and group repository setup; Maven, npm, PyPI, Docker, and Helm chart repositories; cleanup policies; LDAP integration; blob store management.</li><li>Jira (On-Prem &amp; Cloud): Installation and migration of Jira Data Center; project and issue type configuration; workflow design; custom fields and screens; permission schemes; Jira Cloud administration; REST API integrations; JSM (Service Management) setup.</li><li>SonarQube: Community/Developer/Enterprise edition setup; quality profile and quality gate configuration; CI/CD plugin integration; code coverage reporting; branch analysis; security hotspot management.</li><li>Azure DevOps: Organization and project setup; Repos, Pipelines (YAML-based), Artifacts feed configuration; sprint boards; service connections; agent pool management; role-based access control (RBAC).</li><li>Elasticsearch: Cluster installation and configuration (single-node and multi-node); index lifecycle management (ILM); shard allocation; snapshot &amp; restore; Kibana integration; security (TLS, role-based access); performance tuning and monitoring.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Black &amp; Grey HR is partnering with a leading enterprise technology organization to hire an experienced <b>Field Support Technician</b>. This opportunity is ideal for professionals with a strong background in end-user computing, hardware/software troubleshooting, and executive-level IT support. A valid driver's license is mandatory for this role.<br><br><b>Key Responsibilities:<br></b><br><u>IT Operational Support<br></u><br>- Provide first- and second-level support for desktops, laptops, mobile devices, and peripherals.<br><br>- Troubleshoot and resolve hardware, software, network, and application issues.<br><br>- Install, configure, and maintain operating systems (Windows/macOS) and approved enterprise software.<br><br>- Support video conferencing tools, printers, and office IT equipment.<br><br>- Manage and resolve incidents and service requests within defined SLA timelines.<br><br>- Document issues, resolutions, and processes in the ticketing system.<br><br>- Assist in IT onboarding/offboarding processes, including device setup, configuration, and retrieval.<br><br>- Coordinate with vendors for repairs, replacements, and warranty claims.<br><br>- Provide remote support for offsite or hybrid employees.<br><br>- Escalate unresolved issues to higher-level support teams when required.<br><br><u>Enterprise Collaboration &amp; Identity Support<br></u><br>- Support end-user access to Microsoft 365, including Outlook, Teams, and SharePoint.<br><br>- Assist with user provisioning and de-provisioning related to identity management (e.g., Active Directory, Azure Entra ID) from the endpoint perspective.<br><br>- Enforce security and compliance policies on end-user devices.<br><br><u>Asset Management</u><br>- Participate in IT asset management and periodic inventory checks.<br><br>- Communicate asset management strategies to team members and stakeholders effectively.<br><br>- Track hardware lifecycle and ensure accurate inventory records.<br><br><u>Security &amp; Operations</u><br>- Ensure compliance with IT policies, security standards, and best practices.<br><br>- Support security tools such as antivirus, endpoint protection, and MFA on end-user devices.<br><br>- Maintain technical documentation and standard operating procedures (SOPs).<br><br>- Participate in incident, change, and service management activities.<br><br></span><br><span>Requirements<u>Experience</u><br>- Minimum 5 years of work experience in the IT industry.<br><br>- 3 years of experience in positions and responsibilities within IT Service Management or End User Computing / Equipment Domain.<br><br>- Proven experience handling VIP/end-user executive support.<br><br>- Strong knowledge of Windows OS environments.<br><br>- Familiarity with Microsoft 365, Outlook, Teams, and basic network troubleshooting.<br><br>- Experience with ticketing tools and Managed Print Services.<br><br>- Understanding of security tools such as antivirus, endpoint protection, and MFA.<br><br><u>Education &amp; Certifications</u><br>- Bachelor’s degree in Information Technology (BSc), Computer Science, or a related field (BSc of Engineering or BSc of IT).<br><br>- Microsoft Certified: Modern Desktop Administrator (preferred).<br><br>- Certification in ITIL or other similar areas of IT Service Management (preferred).<br><br></span><br><span>Benefits<span><span>-&nbsp;</span></span><span><span><span>Competitive Salary + Benefits</span></span></span><br></span><br> </div>

Black & Grey HR is partnering with a leading enterprise technology organization to hire an experienced Field Support Technician. This opportunity is ideal for professionals with a strong background in end-user computing, hardware/software troubleshooting, and executive-level IT support. A valid driver's license is mandatory for this role.<br>Key Responsibilities:IT Operational Support Provide first- and second-level support for desktops, laptops, mobile devices, and peripherals. Troubleshoot and resolve hardware, software, network, and application issues. Install, configure, and maintain operating systems (Windows/mac OS) and approved enterprise software. Support video conferencing tools, printers, and office IT equipment. Manage and resolve incidents and service requests within defined SLA timelines. Document issues, resolutions, and processes in the ticketing system. Assist in IT onboarding/offboarding processes, including device setup, configuration, and retrieval. Coordinate with vendors for repairs, replacements, and warranty claims. Provide remote support for offsite or hybrid employees. Escalate unresolved issues to higher-level support teams when required.<br>Enterprise Collaboration & Identity Support Support end-user access to Microsoft 365, including Outlook, Teams, and Share Point. Assist with user provisioning and de-provisioning related to identity management (e.g., Active Directory, Azure Entra ID) from the endpoint perspective. Enforce security and compliance policies on end-user devices.<br>Asset Management Participate in IT asset management and periodic inventory checks. Communicate asset management strategies to team members and stakeholders effectively. Track hardware lifecycle and ensure accurate inventory records.<br>Security & Operations Ensure compliance with IT policies, security standards, and best practices. Support security tools such as antivirus, endpoint protection, and MFA on end-user devices. Maintain technical documentation and standard operating procedures (SOPs). Participate in incident, change, and service management activities.<br>Requirements:Experience Minimum 5 years of work experience in the IT industry.3 years of experience in positions and responsibilities within IT Service Management or End User Computing / Equipment Domain. Proven experience handling VIP/end-user executive support. Strong knowledge of Windows OS environments. Familiarity with Microsoft 365, Outlook, Teams, and basic network troubleshooting. Experience with ticketing tools and Managed Print Services. Understanding of security tools such as antivirus, endpoint protection, and MFA.<br>Education & Certifications Bachelor’s degree in Information Technology (BSc), Computer Science, or a related field (BSc of Engineering or BSc of IT). Microsoft Certified: Modern Desktop Administrator (preferred). Certification in ITIL or other similar areas of IT Service Management (preferred).

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Technical Support Engineer (IT Service Centre)</strong></p><p><strong>Job Summary</strong></p><p>We are seeking a customer-focused Technical Support Engineer to join our IT Service Centre team. The successful candidate will provide First and Second Level IT support to internal users and external partners, ensuring timely resolution of technical issues and delivering an exceptional customer experience. This role operates in a 24/7 shift environment and requires strong troubleshooting, communication, and service management skills.</p><p><strong>Key Responsibilities</strong></p><ul><li><p>Serve as the first point of contact for IT-related incidents and service requests via phone, email, and ticketing systems.</p></li><li><p>Diagnose, troubleshoot, and resolve hardware, software, network, and user access issues.</p></li><li><p>Escalate complex incidents to specialized support teams while ensuring proper follow-up and communication.</p></li><li><p>Provide remote and on-site technical support to internal users and external partners.</p></li><li><p>Record, track, and update incidents and service requests within the IT Service Management (ITSM) system.</p></li><li><p>Adhere to established Standard Operating Procedures (SOPs), security policies, and service management processes.</p></li><li><p>Ensure compliance with Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).</p></li><li><p>Maintain and contribute to the knowledge base by documenting solutions, procedures, and troubleshooting guides.</p></li><li><p>Collaborate with application support, infrastructure, and service teams to resolve technical issues effectively.</p></li><li><p>Prepare accurate shift handover reports and incident summaries.</p></li><li><p>Monitor recurring issues, identify trends, and recommend service improvements.</p></li><li><p>Deliver exceptional customer service through professional communication, active listening, and problem-solving.</p></li><li><p>Participate in shift rotations and provide overtime support when required.</p></li></ul><p><strong>Required Qualifications</strong></p><ul><li><p>Bachelor's Degree or Diploma in Information Technology, Computer Science, Computer Engineering, or a related field.</p></li><li><p>2–5 years of experience in IT Service Desk, Helpdesk, Desktop Support, or Technical Support roles.</p></li><li><p>Experience supporting Windows operating systems, Microsoft 365, and end-user computing environments.</p></li><li><p>Familiarity with ITSM tools such as ServiceNow, Jira Service Management, or similar ticketing platforms.</p></li><li><p>Basic understanding of networking concepts, Active Directory, and user account administration.</p></li><li><p>Strong troubleshooting and analytical skills.</p></li><li><p>Excellent verbal and written communication skills.</p></li><li><p>Ability to work effectively in a fast-paced 24/7 support environment.</p></li></ul><p><strong>Preferred Skills</strong></p><ul><li><p>Experience in L1/L2 technical support environments.</p></li><li><p>Knowledge of ITIL service management practices.</p></li><li><p>Experience with remote support tools and endpoint management solutions.</p></li><li><p>Exposure to cybersecurity and IT compliance requirements.</p></li><li><p>Strong customer service mindset with a focus on user satisfaction.</p></li></ul><p><strong>Key Competencies</strong></p><ul><li><p>Customer Service Excellence</p></li><li><p>Technical Troubleshooting</p></li><li><p>Incident &amp; Problem Management</p></li><li><p>Communication Skills</p></li><li><p>Teamwork &amp; Collaboration</p></li><li><p>Attention to Detail</p></li><li><p>Time Management</p></li><li><p>Adaptability &amp; Flexibility</p></li><li><p>Service Delivery Focus</p></li><li><p>Continuous Improvement</p></li></ul><br></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>NA</p><p></p></section>

Role Purpose<br><br> JOB DESCRIPTION <br><br>The Service Desk & IT Support Delivery Unit (SDU) Leader is accountable for the end-to-end delivery, operational performance, and commercial health of the Managed Service Desk Delivery Unit within the IT Managed Services Business Unit. The role owns three interlocked service lines — IT Support (onsite/remote end-user services), Service Desk (24x7 single point of contact), and L1 Application Functional Support — delivered to enterprise and government clients under SLA / XLA-driven managed services contracts.<br><br>Operating within an ITIL v4-aligned Service Value System, the SDU Leader ensures consistent service quality, customer experience, financial performance, and continuous improvement, while building a high-performing, ITIL-mature delivery organization.<br><br>Mandatory Selection Criteria<br><br>Service Desk & IT Support Management Experience: Minimum 3 years in a manager-level role leading Service Desk (SD) and IT Support operations. Managed Services / Service Provider Background: Prior employment with a managed services provider delivering Service Desk and IT Support under SLA-driven contracts (non-negotiable). ITIL v4 Certification: Valid ITIL v4 Foundation certification (minimum). ITIL 4 Managing Professional or Specialist modules preferred. Education: Bachelor’s degree in Computer Science, Information Technology, or a related discipline. Scale of Operation: Demonstrated leadership of multi-tier (L1/L2) teams of 100+ resources across multiple customer accounts.<br><br>Responsibilities<br><br>KEY RESPONSIBILITIES1. Service Delivery & Operational Leadership<br><br>Own end-to-end delivery of Service Desk, IT Support, and L1 Application Functional Support services across all managed contracts within the Delivery Unit. Ensure 24x7 service availability, shift coverage, and resource readiness across all customer environments. Act as the single point of accountability for service delivery performance, escalations, and contractual obligations. Drive consistent adoption of ITIL v4 practices across Incident, Service Request, Problem, Change Enablement, Knowledge, and Service Level Management. Serve as the primary escalation point for major incidents, customer escalations, and complex service issues.<br><br>2. ITIL v4 Process Governance<br><br>Govern adoption of ITIL v4 Service Value Chain activities — Engage, Plan, Improve, Design & Transition, Obtain/Build, Deliver & Support — across the Delivery Unit. Maintain mature, auditable processes for Incident, Request, Problem, Change Enablement, Knowledge, and Continual Service Improvement (CSI). Ensure SOPs, runbooks, escalation matrices, and knowledge articles are documented, reviewed, and continuously updated. Lead internal and external audits (ISO 9001, ISO/IEC 20000, customer governance audits) and ensure timely closure of findings.<br><br>3. Service Desk Operations<br><br>Lead 24x7 Service Desk operations as the single point of contact for end-users across multiple client accounts. Govern full ticket lifecycle management within ITSM tools — logging, classification, prioritization, routing, resolution, and closure. Drive First Call Resolution (FCR), reduce re-opened tickets, and increase self-service adoption. Implement workforce management practices including shift rostering, queue management, schedule adherence, and surge planning.<br><br>4. IT Support / End-User Services<br><br>Lead L1 and L2 onsite and remote IT support teams across customer environments. Oversee endpoint lifecycle management including imaging, deployment, patching, hardening, and decommissioning using tools such as Microsoft Intune and SCCM/MECM. Govern Active Directory, Azure AD / Entra ID user provisioning, access management, and joiner-mover-leaver (JML) processes. Ensure VIP and executive support services meet white-glove service standards. Oversee Microsoft 365 operations (Exchange Online, Teams, Share Point, One Drive) at L1/L2 level.<br><br>5. L1 Application Functional Support<br><br>Lead L1 Application Functional Support teams covering government applications, e-services portals, ERP systems, case management, and business applications. Ensure structured functional triage, business rule validation, and escalation to L2/L3 application teams. Drive documentation, knowledge transfer, and training to ensure operational readiness across functional modules.<br><br>6. SLA / XLA / KPI Governance & Reporting<br><br>Own SLA, OLA, and XLA performance across all service lines, ensuring ≥ 98% SLA compliance baseline. Govern operational KPIs including CSAT, FCR, MTTR, abandon rate, and others with executive-level reporting. Develop dashboards and management reports for leadership and customer governance forums. Lead monthly and quarterly service review meetings (MSR/QBR) with customers.<br><br>7. Customer & Stakeholder Management<br><br>Act as senior delivery interface for customer stakeholders, PMO, and business owners. Build trust through proactive communication, risk management, and delivery consistency. Manage expectations, scope changes, and contractual discussions in coordination with Account Management and Legal teams. Identify and drive opportunities for service expansion, automation, and value-added services.<br><br>8. Financial & Commercial Management<br><br>Own Delivery Unit P&L including revenue assurance, cost control, utilization, and forecasting. Manage resource costs, overtime, subcontracting, licensing, and tooling within approved budgets. Conduct monthly financial performance reviews and ensure alignment with contracted revenue. Ensure billing accuracy through validation of deliverables and consumption tracking.<br><br>9. Pre-Sales, RFP & Solutioning Support<br><br>Support pre-sales and sales teams in RFPs, tenders, and solution development. Develop proposals including SoW, staffing models, transition plans, RACI matrices, and pricing inputs. Participate in customer presentations, due diligence, and bid defense sessions.<br><br>10. Transition, Onboarding & Transformation<br><br>Lead end-to-end service transitions including due diligence, knowledge transfer, shadowing, reverse shadowing, and hypercare. Define onboarding plans, milestones, exit criteria, and risk mitigation strategies. Drive transformation initiatives including automation, AI-enabled Service Desk, self-service, and shift-left strategies.<br><br>11. AI, Automation & Continual Service Improvement (CSI)<br><br>Drive adoption of AI-enabled Service Desk capabilities including intelligent triage, virtual agents, and AI-assisted resolution. Identify and implement automation opportunities using RPA, workflow automation, and self-healing scripts. Maintain CSI register and deliver measurable improvement initiatives with defined business impact. Ensure governed and practical use of AI with measurable outcomes and human oversight.<br><br>12. People Leadership & Capability Development<br><br>Lead and develop a multi-tier team including Team Leads, Shift Leaders, Engineers, and Functional Analysts. Define career development paths, training plans, and certification roadmaps. Drive performance management, coaching, feedback, and recognition programs. Foster a culture of accountability, customer focus, and operational excellence.<br><br>13. Compliance, Risk & Security<br><br>Ensure compliance with information security policies, data protection regulations, and contractual obligations. Maintain compliance with ISO 9001, ISO/IEC 20000, and ISO/IEC 27001 standards applicable to managed services delivery.<br><br>Qualifications<br><br>REQUIRED EXPERIENCE<br><br>Minimum 10 years of total IT experience, including at least 3 years as a Service Desk & IT Support Manager. Mandatory prior experience with a Service Provider / Managed Services Provider, delivering Service Desk and IT Support under SLA-based contracts for enterprise or government clients. Proven leadership of multi-tier (L1/L2), multi-location teams of 40+ resources across multiple customer accounts. Demonstrated experience managing 24x7 operations with measurable SLA / XLA performance outcomes. Hands-on experience in customer onboarding, service transition, and steady-state operations. Strong track record of contributing to RFPs, RFQs, SoWs, technical proposals, and pre-sales solutioning. Experience working in ITIL v4-aligned environments with mature ITSM governance practices. Exposure to Qatar / GCC enterprise or government accounts is a strong advantage.<br><br>TECHNICAL SKILLS1. ITSM Platforms<br><br>Service Now, BMC Remedy / Helix, Manage Engine Service Desk Plus, Ivanti, Symphony Summit (or equivalent enterprise ITSM tools) SLA configuration, workflow design, reporting, dashboards, and service automation<br><br>2. End-User Computing & Microsoft Stack<br><br>Microsoft 365: Exchange Online, Teams, Share Point Online, One Drive Active Directory, Azure AD / Entra ID, Group Policy, Conditional Access Microsoft Intune, SCCM / MECM, Autopilot — endpoint deployment, patching, and compliance Windows 10/11 support and mac OS fundamentals Mobile device management (MDM)<br><br>3. Remote Support & Productivity Tools<br><br>Remote support tools: Bomgar / Beyond Trust, Team Viewer, Quick Assist, Ivanti Knowledge management platforms and self-service portals<br><br>4. AI, Automation & Analytics (Awareness Level)<br><br>AI Service Desk and Virtual Agent platforms, intelligent ticket classification RPA tools: UiPath, Power Automate, and workflow automation solutions Power BI or equivalent reporting and analytics tools<br><br>CORE COMPETENCIES1. Leadership & People Management<br><br>Strong executive presence with ability to engage Director and PMO-level stakeholders Leadership of large, multi-disciplinary teams (100+ resources) Coaching, mentoring, and succession planning<br><br>2. Service Delivery & Governance<br><br>Deep practical understanding of ITIL v4 framework SLA / XLA / KPI design, governance, and reporting Strong customer-centric and experience-driven service mindset<br><br>3. Commercial & Strategic<br><br>P&L ownership, gross margin management, and utilization optimization RFP / SoW development, pricing strategy, and solution design Vendor and subcontractor management<br><br>4. Behavioral Competencies<br><br>Outcome-driven, accountable, and customer-obsessed mindset Calm and structured under pressure during major incidents and escalations Strong written, verbal, and presentation communication skills Bias toward measurable improvement and pragmatic innovation<br><br>About Malomatia<br><br> ABOUT US <br><br>malomatia is a leading Qatar-based IT services and solutions provider, bringing together top Qatari and international talent to deliver innovative, end-to-end technology solutions that empower clients to achieve their strategic goals.<br><br>Our mission<br><br>Empowering Qatar’s businesses and governments to leap into the digital future with agile, knowledge-driven solutions.<br><br>Our vision<br><br>To become Qatar’s trusted knowledge partner in digital transformation, disrupting industries, shaping the future, and building a world-class tech ecosystem.<br><br>Driving change that makes a real impact<br><br>Since 2008, malomatia has been driving Qatar’s digital transformation through innovative, ISO-certified IT solutions. With expertise across key public and private sectors, we empower the nation’s vision with advanced services in cloud, cybersecurity, AI, and contact center excellence, elevating the role of technology in shaping Qatar’s sustainable future.<br><br>About The Team<br><br>Established in 2008, malomatia is a Qatari leader in IT services and digital transformation. We serve key sectors including Government, Healthcare, Education, Customs, and Transportation, delivering impactful solutions that support national development goals. Powered by a diverse team of skilled Qatari and international IT professionals, we deliver innovative, high-value digital solutions tailored to the unique needs of our clients.<br><br>Our mission is to inspire customers to thrive through digital excellence, and we envision becoming the trusted partner of choice in building a smarter society through technology and talent. We are driven by core values that define our culture and approach: ownership, integrity, empathy, teamwork, transparency, agility, excellence, trust, and innovation.<br><br>Join us in shaping the future of technology in Qatar

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><p><strong>We are</strong> currently looking <strong>Senior DevOps Engineer </strong>forour <strong>Qatar</strong> operations.</p><br><p><strong>Server Administration Skills</strong></p><br><ul><li>Solid experience with Linux server administration (RHEL, CentOS, Ubuntu) including shell scripting (Bash), package management, and service configuration (systemd).</li><li>Windows Server administration experience including IIS, Active Directory integration, and PowerShell scripting.</li><li>Proficiency in network fundamentals: DNS, TCP/IP, SSL/TLS certificate management, firewall rules, and reverse proxy configuration (Nginx, Apache, HAProxy).</li><li>Experience with virtualization and containerization: Docker, Kubernetes, VMware, or equivalent platforms.</li><li>Expertise in backup and disaster recovery strategies for hosted DevOps tools and databases.</li><li>Hands-on experience with monitoring solutions such as Prometheus, Grafana, Nagios, Zabbix, or equivalent.</li></ul><p><strong>Key Responsibilities</strong></p><br><ul><li>Administer and manage GitLab server including installation, upgrades, user management, access controls, and repository governance.</li><li>Design, implement, and maintain CI/CD pipelines using Jenkins and GitLab CI/CD to support automated build, test, and deployment workflows.</li><li>Configure and maintain Jenkins master/agent architectures; create and manage pipelines (Declarative and Scripted), plugins, and integrations.</li><li>Install, configure, and administer Nexus Repository Manager for artifact storage, proxy, and distribution of Maven, npm, Docker, and other artifact formats.</li><li>Manage Jira on-premises and Jira Cloud instances including installation, configuration, user permissions, workflows, schemes, and integrations with development tools.</li><li>Set up and maintain SonarQube for static code analysis, quality gates, and integration with CI/CD pipelines to enforce code quality standards.</li><li>Configure and manage Azure DevOps services including Boards, Repos, Pipelines, Artifacts, and Test Plans for end-to-end delivery management.</li><li>Deploy and maintain Elasticsearch clusters including configuration tuning, index management, monitoring, and performance optimization.</li><li>Perform server administration tasks including OS hardening, patch management, service monitoring, and troubleshooting on Linux/Windows environments.</li><li>Implement and maintain infrastructure-as-code (IaC) practices using tools such as Terraform, Ansible, or similar frameworks.</li><li>Collaborate with development teams to define DevOps best practices and drive continuous improvement of delivery pipelines.</li><li>Monitor system health, availability, and performance; set up alerting and incident response procedures.</li><li>Document configurations, runbooks, and operational procedures for all managed platforms.</li><li>Ensure all platforms comply with organizational security standards and audit requirements.</li></ul><p><strong>Required Skills &amp; Experience</strong></p><br><p><strong>Tool / Platform- &nbsp;Required Expertise</strong></p><br><ul><li><strong>GitLab&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp; :</strong> Server installation &amp; upgrades; CI/CD pipeline authoring (.gitlab-ci.yml); runner configuration; branch protection; merge request workflows; SAML/SSO integration; GitLab Container Registry management.</li><li><strong>Jenkins:</strong>&nbsp; Master &amp; distributed agent setup; Declarative &amp; Scripted pipeline development; plugin management (pipeline, credentials, SonarQube, Nexus, Git); Blue Ocean; folder &amp; view organization; shared libraries.</li><li><strong>Nexus Repository&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </strong>: Installation &amp; configuration of Nexus OSS/Pro; hosted, proxy, and group repository setup; Maven, npm, PyPI, Docker, and Helm chart repositories; cleanup policies; LDAP integration; blob store management.</li><li><strong>Jira (On-Prem &amp; Cloud)</strong> : Installation and migration of Jira Data Center; project and issue type configuration; workflow design; custom fields and screens; permission schemes; Jira Cloud administration; REST API integrations; JSM (Service Management) setup.</li><li><strong>SonarQube</strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : Community/Developer/Enterprise edition setup; quality profile and quality gate configuration; CI/CD plugin integration; code coverage reporting; branch analysis; security hotspot management.</li><li><strong>Azure DevOps</strong> : Organization and project setup; Repos, Pipelines (YAML-based), Artifacts feed configuration; sprint boards; service connections; agent pool management; role-based access control (RBAC).</li><li><strong>Elasticsearch </strong>: Cluster installation and configuration (single-node and multi-node); index lifecycle management (ILM); shard allocation; snapshot &amp; restore; Kibana integration; security (TLS, role-based access); performance tuning and monitoring.</li></ul><p><strong>Joining time frame:</strong> 2 weeks (maximum 1 month)</p><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are currently looking Senior DevOps Engineer for our Qatar operations.</p><p>Server Administration Skills Solid experience with Linux server administration (RHEL, CentOS, Ubuntu) including shell scripting (Bash), package management, and service configuration (systemd). Windows Server administration experience including IIS, Active Directory integration, and PowerShell scripting. Proficiency in network fundamentals: DNS, TCP/IP, SSL/TLS certificate management, firewall rules, and reverse proxy configuration (Nginx, Apache, HAProxy). Experience with virtualization and containerization: Docker, Kubernetes, VMware, or equivalent platforms. Expertise in backup and disaster recovery strategies for hosted DevOps tools and databases. Hands-on experience with monitoring solutions such as Prometheus, Grafana, Nagios, Zabbix, or equivalent.</p><p>Key Responsibilities Administer and manage GitLab server including installation, upgrades, user management, access controls, and repository governance. Design, implement, and maintain CI/CD pipelines using Jenkins and GitLab CI/CD to support automated build, test, and deployment workflows. Configure and maintain Jenkins master/agent architectures; create and manage pipelines (Declarative and Scripted), plugins, and integrations. Install, configure, and administer Nexus Repository Manager for artifact storage, proxy, and distribution of Maven, npm, Docker, and other artifact formats. Manage Jira on-premises and Jira Cloud instances including installation, configuration, user permissions, workflows, schemes, and integrations with development tools. Set up and maintain SonarQube for static code analysis, quality gates, and integration with CI/CD pipelines to enforce code quality standards. Configure and manage Azure DevOps services including Boards, Repos, Pipelines, Artifacts, and Test Plans for end-to-end delivery management. Deploy and maintain Elasticsearch clusters including configuration tuning, index management, monitoring, and performance optimization. Perform server administration tasks including OS hardening, patch management, service monitoring, and troubleshooting on Linux/Windows environments. Implement and maintain infrastructure-as-code (IaC) practices using tools such as Terraform, Ansible, or similar frameworks. Collaborate with development teams to define DevOps best practices and drive continuous improvement of delivery pipelines. Monitor system health, availability, and performance; set up alerting and incident response procedures. Document configurations, runbooks, and operational procedures for all managed platforms. Ensure all platforms comply with organizational security standards and audit requirements.</p><p>Required Skills &amp; Experience Tool / Platform- Required Expertise GitLab : Server installation &amp; upgrades; CI/CD pipeline authoring (.gitlab-ci.yml); runner configuration; branch protection; merge request workflows; SAML/SSO integration; GitLab Container Registry management. Jenkins: Master &amp; distributed agent setup; Declarative &amp; Scripted pipeline development; plugin management (pipeline, credentials, SonarQube, Nexus, Git); Blue Ocean; folder &amp; view organization; shared libraries. Nexus Repository : Installation &amp; configuration of Nexus OSS/Pro; hosted, proxy, and group repository setup; Maven, npm, PyPI, Docker, and Helm chart repositories; cleanup policies; LDAP integration; blob store management. Jira (On-Prem &amp; Cloud) : Installation and migration of Jira Data Center; project and issue type configuration; workflow design; custom fields and screens; permission schemes; Jira Cloud administration; REST API integrations; JSM (Service Management) setup. SonarQube : Community/Developer/Enterprise edition setup; quality profile and quality gate configuration; CI/CD plugin integration; code coverage reporting; branch analysis; security hotspot management. Azure DevOps : Organization and project setup; Repos, Pipelines (YAML-based), Artifacts feed configuration; sprint boards; service connections; agent pool management; role-based access control (RBAC). Elasticsearch : Cluster installation and configuration (single-node and multi-node); index lifecycle management (ILM); shard allocation; snapshot &amp; restore; Kibana integration; security (TLS, role-based access); performance tuning and monitoring.</p><p>Joining time frame: 2 weeks (maximum 1 month)</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Solid experience with Linux server administration (RHEL, CentOS, Ubuntu) including shell scripting (Bash), package management, and service configuration (systemd).</li><li>Windows Server administration experience including IIS, Active Directory integration, and PowerShell scripting.</li><li>Proficiency in network fundamentals: DNS, TCP/IP, SSL/TLS certificate management, firewall rules, and reverse proxy configuration (Nginx, Apache, HAProxy).</li><li>Experience with virtualization and containerization: Docker, Kubernetes, VMware, or equivalent platforms.</li><li>Expertise in backup and disaster recovery strategies for hosted DevOps tools and databases.</li><li>Hands-on experience with monitoring solutions such as Prometheus, Grafana, Nagios, Zabbix, or equivalent.</li><li>Administer and manage GitLab server including installation, upgrades, user management, access controls, and repository governance.</li><li>Design, implement, and maintain CI/CD pipelines using Jenkins and GitLab CI/CD to support automated build, test, and deployment workflows.</li><li>Configure and maintain Jenkins master/agent architectures; create and manage pipelines (Declarative and Scripted), plugins, and integrations.</li><li>Install, configure, and administer Nexus Repository Manager for artifact storage, proxy, and distribution of Maven, npm, Docker, and other artifact formats.</li><li>Manage Jira on-premises and Jira Cloud instances including installation, configuration, user permissions, workflows, schemes, and integrations with development tools.</li><li>Set up and maintain SonarQube for static code analysis, quality gates, and integration with CI/CD pipelines to enforce code quality standards.</li><li>Configure and manage Azure DevOps services including Boards, Repos, Pipelines, Artifacts, and Test Plans for end-to-end delivery management.</li><li>Deploy and maintain Elasticsearch clusters including configuration tuning, index management, monitoring, and performance optimization.</li><li>Perform server administration tasks including OS hardening, patch management, service monitoring, and troubleshooting on Linux/Windows environments.</li><li>Implement and maintain infrastructure-as-code (IaC) practices using tools such as Terraform, Ansible, or similar frameworks.</li><li>Collaborate with development teams to define DevOps best practices and drive continuous improvement of delivery pipelines.</li><li>Monitor system health, availability, and performance; set up alerting and incident response procedures.</li><li>Document configurations, runbooks, and operational procedures for all managed platforms.</li><li>Ensure all platforms comply with organizational security standards and audit requirements.</li><li><strong>Tool / Platform- Required Expertise</strong></li><li>GitLab : Server installation &amp; upgrades; CI/CD pipeline authoring (.gitlab-ci.yml); runner configuration; branch protection; merge request workflows; SAML/SSO integration; GitLab Container Registry management.</li><li>Jenkins: Master &amp; distributed agent setup; Declarative &amp; Scripted pipeline development; plugin management (pipeline, credentials, SonarQube, Nexus, Git); Blue Ocean; folder &amp; view organization; shared libraries.</li><li>Nexus Repository : Installation &amp; configuration of Nexus OSS/Pro; hosted, proxy, and group repository setup; Maven, npm, PyPI, Docker, and Helm chart repositories; cleanup policies; LDAP integration; blob store management.</li><li>Jira (On-Prem &amp; Cloud) : Installation and migration of Jira Data Center; project and issue type configuration; workflow design; custom fields and screens; permission schemes; Jira Cloud administration; REST API integrations; JSM (Service Management) setup.</li><li>SonarQube : Community/Developer/Enterprise edition setup; quality profile and quality gate configuration; CI/CD plugin integration; code coverage reporting; branch analysis; security hotspot management.</li><li>Azure DevOps : Organization and project setup; Repos, Pipelines (YAML-based), Artifacts feed configuration; sprint boards; service connections; agent pool management; role-based access control (RBAC).</li><li>Elasticsearch : Cluster installation and configuration (single-node and multi-node); index lifecycle management (ILM); shard allocation; snapshot &amp; restore; Kibana integration; security (TLS, role-based access); performance tuning and monitoring.</li></ul><p></p></section>

Senior Full Stack Developer (Contractor)<br><br>Primary Purpose Of The Job<br><br>Design and build efficient and innovative software solutions and interfaces that integrate with the company's existing IT architecture to enable business growth and risk control through automation.<br><br>Key Responsibilities<br><br>Work with traders, risk & finance managers, system architects, business analysts, project managers and other ICT departments to develop efficient and scalable systems, applications, interfaces and tools from scratch, and enable company business growth through a high level of automation and process optimisation. Build and maintain software solutions that fully integrate with the existing third party and in-house platforms in accordance with the company's overall IT architecture design. Provide timely technical support to in-house trading solutions to ensure business continuity. Work with internal IT developers and solution architects to gather technical requirements; design solutions; and build automated tests following the defined coding standards and best practices to ensure the delivery of IT solutions meets the business requirements, are scalable and supportable. Stay updated with the latest technology and tools, find innovative solutions, conduct POCs, and document and share knowledge & practices to help the company gain a sustainable and competitive advantage in the market. Apply security measures by following security procedures and standards to ensure a secure environment; manage and address trading systems vulnerabilities and threats; and adhere to established standards, processes, procedures, and policies throughout the software development life cycle.<br><br>Education<br><br>Bachelor’s degree in computer science, engineering or a related field.<br><br>Experience & Skills<br><br>Software Development Experience<br><br>Minimum 8 years of experience designing, developing and implementing multitier software solutions using C#, Angular JS, . Net within a commodity trading, banking or hedge fund environment. Minimum 3 years of experience developing, deploying, and maintaining systems on Azure, with expertise in Azure services (Azure Active Directory, Azure Functions, Azure Service Bus, Azure App Services, Azure Storage, Azure SQL, Azure Cosmos DB, etc.) and the implementation practices.<br><br>Backend Development<br><br>Experience in backend API development using C#. In-depth knowledge of RESTful and Graph QL web services.<br><br>Frontend Development<br><br>Experience on frontend SPA development using Angular.<br><br>Dev Ops & Cloud Technologies<br><br>Hands on experience with CI/CD tooling, including platforms such as Azure Dev Ops and Git Hub. Experience using infrastructure-as-code tools such as Bicep or Terraform. Knowledge and experience in the implementation and maintenance of cloud solutions using Azure Dev Ops and other cloud technologies (e.g. Microsoft Azure Data Factory, Data Bricks) and building reporting capabilities is preferred.<br><br>Database & Architecture<br><br>Extensive experience in writing efficient SQL and relevant experience with database design. Understanding of microservices architecture. Understanding of microfrontend is preferred.<br><br>Trading & Industry Knowledge<br><br>Good understanding of straight-through-processing (STP) requirements and FIX protocol is preferred. Experience working with any CTRM/ETRM system is preferred.<br><br>Additional Technical Skills<br><br>Ability to perform full SDLC activities using Agile methods, including requirement definition, prototyping, proof of concept, design, implementation, testing and maintenance. Proficiency in Python is a plus.<br><br>Personal & Communication Skills<br><br>Excellent written and verbal communications skills. Self-reliance and self-sufficiency; willingness to help build a business from the ground upwards in a phased manner but with quick short-term solutions essential for success. Strong delivery focus is critical.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Key Responsibilities</strong></p><ul><li>Administer and manage GitLab server including installation, upgrades, user management, access controls, and repository governance.</li><li>Design, implement, and maintain CI/CD pipelines using Jenkins and GitLab CI/CD to support automated build, test, and deployment workflows.</li><li>Configure and maintain Jenkins master/agent architectures; create and manage pipelines (Declarative and Scripted), plugins, and integrations.</li><li>Install, configure, and administer Nexus Repository Manager for artifact storage, proxy, and distribution of Maven, npm, Docker, and other artifact formats.</li><li>Manage Jira on-premises and Jira Cloud instances including installation, configuration, user permissions, workflows, schemes, and integrations with development tools.</li><li>Set up and maintain SonarQube for static code analysis, quality gates, and integration with CI/CD pipelines to enforce code quality standards.</li><li>Configure and manage Azure DevOps services including Boards, Repos, Pipelines, Artifacts, and Test Plans for end-to-end delivery management.</li><li>Deploy and maintain Elasticsearch clusters including configuration tuning, index management, monitoring, and performance optimization.</li><li>Perform server administration tasks including OS hardening, patch management, service monitoring, and troubleshooting on Linux/Windows environments.</li><li>Implement and maintain infrastructure-as-code (IaC) practices using tools such as Terraform, Ansible, or similar frameworks.</li><li>Collaborate with development teams to define DevOps best practices and drive continuous improvement of delivery pipelines.</li><li>Monitor system health, availability, and performance; set up alerting and incident response procedures.</li><li>Document configurations, runbooks, and operational procedures for all managed platforms.</li><li>Ensure all platforms comply with organizational security standards and audit requirements.</li></ul><p><strong>Required Skills &amp; Experience</strong></p><p><strong>Tool / Platform- Required Expertise</strong></p><ul><li><strong>GitLab :</strong> Server installation &amp; upgrades; CI/CD pipeline authoring (.gitlab-ci.yml); runner configuration; branch protection; merge request workflows; SAML/SSO integration; GitLab Container Registry management.</li><li><strong>Jenkins:</strong> Master &amp; distributed agent setup; Declarative &amp; Scripted pipeline development; plugin management (pipeline, credentials, SonarQube, Nexus, Git); Blue Ocean; folder &amp; view organization; shared libraries.</li><li><strong>Nexus Repository </strong>: Installation &amp; configuration of Nexus OSS/Pro; hosted, proxy, and group repository setup; Maven, npm, PyPI, Docker, and Helm chart repositories; cleanup policies; LDAP integration; blob store management.</li><li><strong>Jira (On-Prem &amp; Cloud)</strong> : Installation and migration of Jira Data Center; project and issue type configuration; workflow design; custom fields and screens; permission schemes; Jira Cloud administration; REST API integrations; JSM (Service Management) setup.</li><li><strong>SonarQube</strong> : Community/Developer/Enterprise edition setup; quality profile and quality gate configuration; CI/CD plugin integration; code coverage reporting; branch analysis; security hotspot management.</li><li><strong>Azure DevOps</strong> : Organization and project setup; Repos, Pipelines (YAML-based), Artifacts feed configuration; sprint boards; service connections; agent pool management; role-based access control (RBAC).</li><li><strong>Elasticsearch </strong>: Cluster installation and configuration (single-node and multi-node); index lifecycle management (ILM); shard allocation; snapshot &amp; restore; Kibana integration; security (TLS, role-based access); performance tuning and monitoring.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Server Administration Skills</strong></p><ul><li>Solid experience with Linux server administration (RHEL, CentOS, Ubuntu) including shell scripting (Bash), package management, and service configuration (systemd).</li><li>Windows Server administration experience including IIS, Active Directory integration, and PowerShell scripting.</li><li>Proficiency in network fundamentals: DNS, TCP/IP, SSL/TLS certificate management, firewall rules, and reverse proxy configuration (Nginx, Apache, HAProxy).</li><li>Experience with virtualization and containerization: Docker, Kubernetes, VMware, or equivalent platforms.</li><li>Expertise in backup and disaster recovery strategies for hosted DevOps tools and databases.</li><li>Hands-on experience with monitoring solutions such as Prometheus, Grafana, Nagios, Zabbix, or equivalent.</li></ul><p></p></section>

Job Description<br><br>We are seeking a skilled Senior Cybersecurity Consultant to join our Cybersecurity Practice as an Incident Handler within our security operations function. In this role, you will lead the detection, investigation, containment, and recovery of security incidents across enterprise and cloud environments, with a strong focus on the Microsoft security ecosystem.<br><br>Your responsibilities will center on incident handling and response, threat detection and hunting, and the day-to-day operation of Microsoft security tooling including Microsoft Defender (EDR/XDR), Microsoft Sentinel, Microsoft Purview, and Data Loss Prevention (DLP). You will drive incidents through the full response lifecycle and continuously improve detection and response capabilities.<br><br>You will work closely with SOC analysts, threat intelligence, and IT operations teams to triage alerts, lead investigations, coordinate containment and eradication, and conduct post-incident reviews. You will also tune detections, develop response playbooks, and support proactive threat hunting across the Microsoft 365 and Azure estate.<br><br>The role requires deep, hands-on operational expertise in incident response and the Microsoft security stack, strong analytical and forensic capabilities, and the ability to remain calm and decisive under pressure during active security incidents.<br><br>Responsibilities<br><br>Incident Handling & Response:Lead the end-to-end handling of security incidents, including detection, triage, investigation, containment, eradication, and recovery, in line with established incident response processes and SLAs. Microsoft Defender (EDR/XDR):Operate, tune, and investigate using Microsoft Defender for Endpoint, Defender for Office 365, Defender for Identity, and Defender for Cloud Apps to detect and respond to threats across endpoints, identities, email, and cloud workloads. Microsoft Sentinel (SIEM/SOAR):Use Microsoft Sentinel for log analysis, correlation, and automated response. Develop and tune analytic rules, KQL queries, workbooks, and SOAR playbooks to improve detection coverage and response efficiency. Microsoft Purview & Data Security:Leverage Microsoft Purview for data governance, information protection, insider risk management, and compliance. Investigate data-related alerts and support data security and DLP operations. Data Loss Prevention (DLP):Configure, monitor, and respond to DLP policies across Microsoft 365 and endpoints to detect and prevent unauthorized data exfiltration, and refine policies to reduce false positives. Threat Hunting & Detection Engineering:Conduct proactive threat hunting across the Microsoft 365 and Azure estate, develop new detections, and continuously improve detection logic based on threat intelligence and lessons learned. Forensics & Root Cause Analysis:Perform host, endpoint, and cloud-based investigations and digital forensics to determine root cause, scope, and impact of incidents, preserving evidence in line with best practices. Documentation & Reporting:Produce high-quality incident reports, timelines, and post-incident reviews. Maintain runbooks and playbooks, and provide clear incident updates to internal stakeholders and clients.<br><br>Qualifications<br><br>Education: Bachelor’s / college degree in Computer Science, Information Security, or a related field. Experience: At least 8 years of experience in cybersecurity operations, incident response, or security monitoring, with significant hands-on experience operating Microsoft security tools. Certifications: Relevant professional certifications are highly desirable. These may include, but are not limited to:Microsoft Security Operations Analyst (SC-200) Microsoft Certified: Cybersecurity Architect (SC-100) or Information Protection (SC-400) GIAC incident response / forensics (e.g., GCIH, GCFA) or equivalent ISC2 (e.g., SSCP or CISSP) or Comp TIA CySA+. Technical Skills: Strong hands-on experience with the Microsoft security stack, including Microsoft Defender (EDR/XDR), Microsoft Sentinel, Microsoft Purview, and Microsoft 365 DLP. Proficiency with KQL for investigation and detection. Experience with EDR investigation, log analysis, SIEM/SOAR, endpoint and cloud forensics, and identity platforms (Entra ID and Active Directory). Familiarity with scripting (e.g., Power Shell) for automation is preferred. Knowledge: Strong understanding of incident response methodologies and frameworks (e.g., NIST SP 800-61, SANS), the MITRE ATT&CK framework, the cyber kill chain, and modern attacker techniques. Solid grasp of cybersecurity principles including defense-in-depth, zero trust, and least privilege. Familiarity with ISO 27001 and CIS Benchmarks. Knowledge of Qatar National Information Assurance (NIA) is a plus.