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About Agoda<br><br>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.<br><br>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.<br><br>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.<br><br>Get to Know our Team:  <br><br>The Global Service Delivery (GSD) team is responsible for Agoda’s office infrastructure and staff connectivity, providing the hardware, software, and system access that enable employees to work efficiently across our global offices. Operating across multiple countries, the team delivers reliable support to Agoda employees whether they are in the office, working remotely, or traveling.<br><br>Within GSD, the People Technology (HR Tech) team manages the systems that power Agoda’s people operations. Our platforms, including Workday, support key HR processes such as employee lifecycle management, performance reviews, and organizational data, helping the company scale efficiently while improving employee experience.<br><br>The Opportunity:<br><br>Agoda is looking for a People Technology Functional Support Specialist to support and enhance our Workday environment following go-live implementation. This role is responsible for maintaining day-to-day system operations, troubleshooting issues, supporting business process improvements, managing configuration updates, and partnering with stakeholders across HR, Payroll, Finance, IT, and external vendors to ensure Workday continues to meet business needs.<br><br>The ideal candidate has experience in post-production Workday support, understands how to translate business requirements into scalable solutions, and is comfortable balancing operational stability with continuous improvement.<br><br>In This Role, You'll Get To :<br><br>Production Support & Issue Resolution<br><br>Provide day-to-day support for the Workday platform in a post-go-live environment. Investigate, troubleshoot, and resolve system issues, data discrepancies, security concerns, and process failures. Monitor inbound tickets, production defects, integration errors, and end-user queries, ensuring timely resolution. Triage issues and escalate to the appropriate internal teams or external partners when needed. Support root cause analysis and recommend preventive solutions to reduce recurring issues. <br><br>Configuration & System Maintenance<br><br>Maintain and update Workday configuration based on business needs, policy changes, and compliance requirements. Support changes to organizations, business processes, notifications, reports, calculated fields, eligibility rules, security roles, and validations. Participate in regular system maintenance activities, including Workday releases, feature adoption, regression testing, and documentation updates. Ensure changes are designed and deployed in alignment with governance and change control processes. <br><br>Business Process Optimization<br><br>Partner with stakeholders to identify opportunities to streamline and improve Workday-enabled processes. Analyze current workflows and recommend enhancements to improve efficiency, user experience, compliance, and data quality. Translate business requirements into functional designs and system changes. Support continuous improvement initiatives following implementation stabilization. <br><br>Stakeholder Partnership<br><br>Act as a key liaison between HR, Payroll, Finance, IT, and other business teams for Workday-related needs. Gather and clarify requirements for enhancements, fixes, and process changes. Communicate system capabilities, constraints, risks, and recommended solutions clearly to both technical and non-technical audiences. Provide guidance to end users and stakeholders on Workday functionality and best practices. <br><br>Testing & Release Management<br><br>Coordinate and execute unit testing, system integration testing, and user acceptance testing for new enhancements and fixes. Support Workday semiannual release reviews, impact assessments, and feature evaluations. Maintain test scripts and ensure critical business processes are validated before deployment. Partner with teams to ensure smooth production deployment and post-release support. <br><br>Reporting, Data, and Compliance<br><br>Assist in maintaining data integrity within Workday through audits, validations, and periodic review activities. Support the development and maintenance of Workday reports, dashboards, and data extracts. Ensure compliance with internal controls, audit requirements, and data governance standards. Help monitor security access and support periodic access reviews as needed. <br><br>Documentation & Knowledge Management<br><br>Maintain functional documentation, configuration logs, SOPs, and knowledge articles. Document business processes, issue resolutions, and change impacts clearly and accurately. Contribute to training materials and support user enablement where required. <br><br>What You'll Need to Succeed:<br><br>Bachelor’s degree in Human Resources, Information Systems, Business Administration, Finance, IT, or a related field. Experience supporting Workday in a post-go-live or production environment. Hands-on experience with one or more Workday modules such as HCM, Compensation, Absence, Time Tracking, Recruiting, Talent, Benefits, Payroll, or Security. Strong understanding of Workday business processes, configuration concepts, and tenant management in a support model. Experience gathering requirements, troubleshooting issues, and supporting system enhancements. Strong analytical and problem-solving skills. Excellent communication and stakeholder management skills. <br><br>It's Great If You Have:<br><br>Experience supporting in both functional and technical workstreams in Workday Experience in Workday implementation, stabilization, or optimization projects. Familiarity with EIBs, integrations, report writing, calculated fields, or security configuration. Experience supporting Workday releases and regression testing. Knowledge of HR, Payroll, or Finance operational processes. Workday certification(s) in relevant functional areas. Experience working in a global or multi-country environment. <br><br>#telaviv #jerusalem #IT #ENG #4 #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #venice #florence #naples #turin #palermo #bologna #tokyo #osaka #kualalumpur #malta #amsterdam #oslo #manila #warsaw #krakow #doha #alrayyan #riyadh #jeddah #mecca #medina #singapore #seoul #barcelona #madrid #stockholm #zurich #taipei #tainan #taichung #kaohsiung #bangkok #Phuket #istanbul #london #manchester #edinburgh #hcmc #hanoi #lodz #wroclaw #poznan #katowice #rio #salvador #newdelhi #bangalore #bandung #yokohama #nagoya #okinawa #fukuoka #jerusalem #IT #4 #newdelhi #Pune #Hyderabad #Bangalore #Mumbai #Bengaluru #Chennai #Kolkata #Lucknow #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #tokyo #osaka #kualalumpur #amsterdam #oslo #manila #warsaw #krakow #bucharest #moscow #saintpetersburg #capetown #johannesburg #seoul #barcelona #madrid #stockholm #zurich #taipei #bangkok #Phuket #istanbul #london #manchester #edinburgh #kiev #hcmc #hanoi #wroclaw #poznan #katowice #rio #salvador #IT #4 #5<br><br>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.<br><br>Discover More About Working At Agoda<br><br>Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/Linked In https://www.linkedin.com/company/agoda You Tube https://www.youtube.com/agodalife<br><br>Equal Opportunity Employer <br><br>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.<br><br>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.<br><br>Disclaimer<br><br>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda<br><br>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.<br><br>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.<br><br>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.<br><br>Get to Know our Team:  <br><br>The Global Service Delivery (GSD) team is responsible for Agoda’s office infrastructure and staff connectivity, providing the hardware, software, and system access that enable employees to work efficiently across our global offices. Operating across multiple countries, the team delivers reliable support to Agoda employees whether they are in the office, working remotely, or traveling.<br><br>Within GSD, the People Technology (HR Tech) team manages the systems that power Agoda’s people operations. Our platforms, including Workday, support key HR processes such as employee lifecycle management, performance reviews, and organizational data, helping the company scale efficiently while improving employee experience.<br><br>The Opportunity:<br><br>Agoda is looking for a People Technology Functional Support Specialist to support and enhance our Workday environment following go-live implementation. This role is responsible for maintaining day-to-day system operations, troubleshooting issues, supporting business process improvements, managing configuration updates, and partnering with stakeholders across HR, Payroll, Finance, IT, and external vendors to ensure Workday continues to meet business needs.<br><br>The ideal candidate has experience in post-production Workday support, understands how to translate business requirements into scalable solutions, and is comfortable balancing operational stability with continuous improvement.<br><br>In This Role, You'll Get To :<br><br>Production Support & Issue Resolution<br><br>Provide day-to-day support for the Workday platform in a post-go-live environment. Investigate, troubleshoot, and resolve system issues, data discrepancies, security concerns, and process failures. Monitor inbound tickets, production defects, integration errors, and end-user queries, ensuring timely resolution. Triage issues and escalate to the appropriate internal teams or external partners when needed. Support root cause analysis and recommend preventive solutions to reduce recurring issues. <br><br>Configuration & System Maintenance<br><br>Maintain and update Workday configuration based on business needs, policy changes, and compliance requirements. Support changes to organizations, business processes, notifications, reports, calculated fields, eligibility rules, security roles, and validations. Participate in regular system maintenance activities, including Workday releases, feature adoption, regression testing, and documentation updates. Ensure changes are designed and deployed in alignment with governance and change control processes. <br><br>Business Process Optimization<br><br>Partner with stakeholders to identify opportunities to streamline and improve Workday-enabled processes. Analyze current workflows and recommend enhancements to improve efficiency, user experience, compliance, and data quality. Translate business requirements into functional designs and system changes. Support continuous improvement initiatives following implementation stabilization. <br><br>Stakeholder Partnership<br><br>Act as a key liaison between HR, Payroll, Finance, IT, and other business teams for Workday-related needs. Gather and clarify requirements for enhancements, fixes, and process changes. Communicate system capabilities, constraints, risks, and recommended solutions clearly to both technical and non-technical audiences. Provide guidance to end users and stakeholders on Workday functionality and best practices. <br><br>Testing & Release Management<br><br>Coordinate and execute unit testing, system integration testing, and user acceptance testing for new enhancements and fixes. Support Workday semiannual release reviews, impact assessments, and feature evaluations. Maintain test scripts and ensure critical business processes are validated before deployment. Partner with teams to ensure smooth production deployment and post-release support. <br><br>Reporting, Data, and Compliance<br><br>Assist in maintaining data integrity within Workday through audits, validations, and periodic review activities. Support the development and maintenance of Workday reports, dashboards, and data extracts. Ensure compliance with internal controls, audit requirements, and data governance standards. Help monitor security access and support periodic access reviews as needed. <br><br>Documentation & Knowledge Management<br><br>Maintain functional documentation, configuration logs, SOPs, and knowledge articles. Document business processes, issue resolutions, and change impacts clearly and accurately. Contribute to training materials and support user enablement where required. <br><br>What You'll Need to Succeed:<br><br>Bachelor’s degree in Human Resources, Information Systems, Business Administration, Finance, IT, or a related field. Experience supporting Workday in a post-go-live or production environment. Hands-on experience with one or more Workday modules such as HCM, Compensation, Absence, Time Tracking, Recruiting, Talent, Benefits, Payroll, or Security. Strong understanding of Workday business processes, configuration concepts, and tenant management in a support model. Experience gathering requirements, troubleshooting issues, and supporting system enhancements. Strong analytical and problem-solving skills. Excellent communication and stakeholder management skills. <br><br>It's Great If You Have:<br><br>Experience supporting in both functional and technical workstreams in Workday Experience in Workday implementation, stabilization, or optimization projects. Familiarity with EIBs, integrations, report writing, calculated fields, or security configuration. Experience supporting Workday releases and regression testing. Knowledge of HR, Payroll, or Finance operational processes. Workday certification(s) in relevant functional areas. Experience working in a global or multi-country environment. <br><br>#telaviv #jerusalem #IT #ENG #4 #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #venice #florence #naples #turin #palermo #bologna #tokyo #osaka #kualalumpur #malta #amsterdam #oslo #manila #warsaw #krakow #doha #alrayyan #riyadh #jeddah #mecca #medina #singapore #seoul #barcelona #madrid #stockholm #zurich #taipei #tainan #taichung #kaohsiung #bangkok #Phuket #istanbul #london #manchester #edinburgh #hcmc #hanoi #lodz #wroclaw #poznan #katowice #rio #salvador #newdelhi #bangalore #bandung #yokohama #nagoya #okinawa #fukuoka #jerusalem #IT #4 #newdelhi #Pune #Hyderabad #Bangalore #Mumbai #Bengaluru #Chennai #Kolkata #Lucknow #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #tokyo #osaka #kualalumpur #amsterdam #oslo #manila #warsaw #krakow #bucharest #moscow #saintpetersburg #capetown #johannesburg #seoul #barcelona #madrid #stockholm #zurich #taipei #bangkok #Phuket #istanbul #london #manchester #edinburgh #kiev #hcmc #hanoi #wroclaw #poznan #katowice #rio #salvador #IT #4 #5<br><br>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.<br><br>Discover More About Working At Agoda<br><br>Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/Linked In https://www.linkedin.com/company/agoda You Tube https://www.youtube.com/agodalife<br><br>Equal Opportunity Employer <br><br>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.<br><br>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.<br><br>Disclaimer<br><br>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda<br><br>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.<br><br>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.<br><br>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.<br><br>Get To Know Our Team:<br><br>The Data department oversees all of Agoda’s data-related requirements. Our ultimate goal is to enable and increase the use of data in the company through creative approaches and the implementation of powerful resources such as operational and analytical databases, queue systems, BI tools, and data science technology. We hire the brightest minds from around the world to take on this challenge and equip them with the knowledge and tools that contribute to their personal growth and success while supporting our company’s culture of diversity and experimentation. The role the Data team plays at Agoda is critical as business users, product managers, engineers, and many others rely on us to empower their decision making. We are equally dedicated to our customers by improving their search experience with faster results and protecting them from any fraudulent activities. Data is interesting only when you have enough of it, and we have plenty. This is what drives up the challenge as part of the Data department, but also the reward.<br><br>The Opportunity:<br><br>As a Senior/Staff Data Engineer in CEG (Customer Experience Group), you will help design, build, and maintain the data and software foundations that power how CEG Business users serves customers and agents across all contact channels. You will work closely with Product, Operations, Analytics, Operations Efficiency, WFM, Dev Ops and engineering teams to deliver reliable data pipelines, scalable models, internal tools, and clear insights that improve customer experience and operational efficiency.<br><br>You are comfortable switching between engineering work (pipelines, data models, internal services, tooling, optimization) and analytics work (business questions, dashboards, deep‑dive analysis). You can talk to both engineers and business stakeholders in simple, clear language. At the Staff level, you will also shape CEG’s data and tooling strategy, influence cross‑team architecture, and raise the overall engineering and data bar for the team.<br><br>What You’ll Do:<br><br>Data Engineering<br><br>Design, build, and maintain scalable ETL/ELT pipelines to ingest, transform, and serve data from CEG systems (case management, telephony, chat, bots, QA tools, WFM, CRM) and third‑party tools and logs. Develop and optimize data models (e.g., warehouse tables, marts, views) that power CEG reporting, monitoring, forecasting, QA, and experimentation. Ensure data quality, reliability, and observability:Implement validation checks, anomaly detection, and monitoring for key CEG datasets and metrics. Work with stakeholders to define and enforce data definitions, SLAs, and ownership for critical tables and metrics. Improve performance and cost efficiency of data jobs and queries (e.g., partitioning, indexing, query tuning, storage format optimization) for high‑volume CEG data (calls, chats, emails, cases, events). Collaborate with data platform and engineering teams to standardize tooling and best practices (e.g., version control, CI/CD for data and services, code review, documentation, runbooks).<br><br>Data Tools & Product Development<br><br>Design and build data tools and internal products for CEG (e.g., self‑service analytics, case monitoring dashboards, alerting systems, investigator tools, QA/review tools, agent performance views). Use languages such as Python, Java, Golang, or Java Script/Type Script to implement APIs, data services, and lightweight UIs that expose data in a usable way to agents, managers, and operations teams. Work closely with CEG product managers and operations to translate operational pain points into concrete data tools, from problem framing to delivery and iteration. Apply solid software engineering practices—testing, code reviews, CI/CD, observability—to data products so they are reliable, maintainable, and easy to extend. At Staff level, define and drive the roadmap for key CEG data tools and platforms, ensuring reuse across regions, lines of business, and channels.<br><br>Data Analytics & Business Impact<br><br>Partner with CEG product and business teams to translate questions into data problems and design clear analytic approaches. Build and maintain dashboards and reports (e.g., contact volumes, handling time, quality, customer outcomes, agent performance, spot alerts) that provide reliable metrics and self‑service access to data. Perform deep‑dive analysis to understand trends in contact patterns, customer issues, agent performance, and operational efficiency; identify root causes and propose practical, data‑driven recommendations. Define and maintain metrics and KPIs (e.g., CSAT, NPS, SLA, AHT, FCR, quality scores), ensuring consistent definitions across CEG teams and tools. Communicate findings in simple, business‑friendly language, including clear implications and recommended next steps.<br><br>Stakeholder & Team Collaboration <br><br>Act as a trusted data partner for CEG stakeholders (operations leaders, product managers, WFM, QA, training, policy, and regional leadership). Work with other data engineers, analysts, and scientists to align on data standards, reusable components, and shared datasets for CEG. Mentor junior and mid‑level team members on data engineering, analytics, and software engineering best practices. Contribute to continuous improvement of team workflows (code reviews, testing, documentation, runbooks, knowledge sharing, incident reviews). At Staff level, influence cross‑team architecture and ways of working, making sure CEG’s data ecosystem scales with business growth.<br>Required Qualifications:<br><br>8+ years working as a Data Engineer, Analytics Engineer, or Data Analyst in a data‑driven environment (Staff level typically 10+ or equivalent scope/impact). Strong SQL skills (complex joins, window functions, aggregation, query optimization). Experience with at least one major data warehouse / big data technology (e.g., Big Query, Snowflake, Redshift, Hive, Spark, Vertica, Star Rocks, or similar). Solid experience with ETL/ELT tools or orchestration frameworks (e.g., Airflow, dbt, internal frameworks). Proficiency in at least one programming language for data and services (e.g., Python, Java, Golang, Kotlin, or Java Script/Type Script). Experience building production‑grade data pipelines and/or data services with attention to quality, monitoring, and maintainability. Experience with BI / visualization tools (e.g., Tableau, Power BI, Superset, Metabase, Looker). Strong analytical thinking: comfortable framing business questions, exploring data, and turning results into clear insights. Ability to communicate complex topics in simple, concise language to non‑technical stakeholders.<br><br>Preferred Qualifications:<br><br>Experience with event‑driven data (logs, clickstream, customer journey, contact flows, tracking data). Knowledge of data modeling techniques (e.g., dimensional modeling, Kimball, data vault, star/snowflake schema). Experience with A/B testing, experimentation platforms, or causal analysis. Familiarity with ML pipelines or working with data science teams (e.g., routing models, QA scoring, forecasting, recommendations). Experience in online consumer products, travel, e‑commerce, or marketplaces. Hands‑on frontend or backend development experience (e.g., building internal tools in React/Next.js, Node.js, or similar frameworks) used by operations or support teams. Prior experience in a Staff or Tech‑Lead role, driving technical direction and mentoring multiple engineers/analysts.<br><br>#sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #venice #florence #naples #turin #palermo #bologna #tokyo #osaka #kualalumpur #malta #amsterdam #oslo #manila #warsaw #krakow #doha #alrayyan #riyadh #jeddah #mecca #medina #singapore #seoul #barcelona #madrid #stockholm #zurich #taipei #tainan #taichung #kaohsiung #bangkok #Phuket #istanbul #london #manchester #edinburgh #hcmc #hanoi #lodz #wroclaw #poznan #katowice #rio #salvador #newdelhi #bangalore #bandung #yokohama #nagoya #okinawa #fukuoka #jerusalem #IT #4<br><br>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.<br><br>Discover More About Working At Agoda<br><br>Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/Linked In https://www.linkedin.com/company/agoda You Tube https://www.youtube.com/agodalife<br><br>Equal Opportunity Employer <br><br>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.<br><br>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.<br><br>Disclaimer<br><br>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda<br><br>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.<br><br>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.<br><br>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.<br><br>The Opportunity<br><br>Agoda is very excited to launch a new B2C fintech product <br><br>As Senior Business Analyst – New verticals, you will play a key role in defining, launching and growing the product across different markets. You'll devise, own and execute initiatives to drive acquisition, transaction growth and retention, working closely with product, fintech, and cross-functional marketing teams. This is a unique opportunity to incubate and grow a new business vertical within Agoda from the ground up.<br><br>We are looking for someone who can handle ambiguity well while remaining independent in developing fast-paced initiatives across this new and interesting product.<br><br>In this Role, You Will <br><br>Help on defining the Product Customer Value Proposition and Go To Market (GTM) Strategy Design optimization strategy for the product across the full funnel – from user across key business metrices (i.e., acquisition, activation, transaction growth, top-ups loyalty and customer engagement) Execute the marketing strategy: e.g., Launch the different marketing channels (e.g., paid search, app campaigns, affiliates)  Optimize performance campaigns across channels such as; App campaigns, KOL initiative and Paid search Optimize incentives via campaigns across markets to drive business objectives while maintaining sustainable unit economics Work closely with Product and Design to Shape onboarding, in-app messaging, and key user journeys Collaborate with Fintech, Legal, and Compliance to ensure campaigns, claims, and messaging are accurate, compliant, and easy for customers to understand and translate regulatory constraints into clear, user‑friendly communications Build and continuously improve dashboards, reporting, and processes on your respective portfolio to scale operationally over time. This is a sole contributor role with strong visibility across Managers and Directors <br><br>What You’ll Need To Succeed<br><br>Must Have Qualifications Marketing expertise: At least 3 years of experience with running strategic initiative within the e-commerce, consulting, OTA and fintech space Strong analytical skills:Comfortable working with data and performance metrics (CAC, LTV, activation, retention, payback, cohorts) Ability to pull and analyze data using SQL and/or self‑serve BI tools Demonstrated entrepreneurial / builder mentality:Able to operate in ambiguity, set up new processes, and “figure things out” without a playbook. Excellent organizational skills, attention to detail and ability to work independently Ability to think strategically, learn fast and understand new business dynamics Innate desire to take ownership, make an impact and influence outcomes Bias for action and experimentation Excellent verbal and written communication skills in English Strong stakeholder management and communication skills, with experience collaborating with multi team in multiple department  <br><br>Nice to Have<br><br>Experience with Direct marketing, Performance marketing and Affiliate marketing for financial products Experience in consulting, investment banking, e-commerce, fintech or financial services, such as Travel cards, multi‑currency wallets Experience launching or scaling a new product or major feature as part of a team <br><br>#STRA#ANLS#MRKT#3 #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #washdc #tirana #yerevan #sydney #melbourne #perth #vienna #graz #baku #minsk #brussels #antwerp #ghent #charleroi #saopaolo #sofia #toronto #vancouver #montreal #shanghai #beijing #shenzhen #zagreb #cyprus #prague #Brno #Ostrava #copenhagen #cairo #alexandria #giza #estonia #helsinki #paris #nice #marseille #rouen #lyon #toulouse #tbilisi #berlin #munich #hamburg #stuttgart #cologne #frankfurt #dusseldorf #dortmund #essen #Bremen #leipzig #dresden #hanover #nuremberg #athens #hongkong #budapest #bangalore #newdelhi #jakarta #bali #bandung #dublin #telaviv #milan #rome #naples #turin #palermo #venice #bologna #florence #tokyo #osaka #yokohama #nagoya #okinawa #fukuoka #sapporo #amman #irbid #riga #beirut #tripoli #vilnius #luxembourg #kualalumpur #malta #chisinau #amsterdam #oslo #jerusalem #manila #warsaw #krakow #sintra #porto #braga #cascais #loures #amadora #almada #doha #alrayyan #bucharest #moscow #saintpetersburg #riyadh #jeddah #mecca #medina #belgrade #singapore #bratislava #capetown #johannesburg #seoul #barcelona #madrid #valencia #seville #bilbao #malaga #oviedo #alicante #laspalmas #zaragozbanga #stockholm #zurich #geneva #basel #taipei #tainan #taichung #kaohsiung #Phuket #bangkok #istanbul #ankara #izmir #dubai #abudhabi #sharjah #london #manchester #edinburgh #kiev #hcmc #hanoi #sanaa #taiz #aden #gibraltar #marrakech #lodz #wroclaw #poznan #Gdansk #szczecin #bydgoszcz #lublin #katowice #rio #salvador #fortaleza #brasilia #belo #belem #manaus #curitiba #portoalegre #saoluis data representation data analysis SQL data analytics analytics python (programming language) data mining data science r (programming language) tableau analytical skills data visualization databases business analysis business intelligence (bi) microsoft sql server machine learning statistics microsoft power bi java finance shopee traveloka google facebook ctrip trip.com makemytrip grab amazon pandas (software) artificial intelligence (ai) information technology capital one accenture upwork deloitte mckinsey bain microsoft uber lyft gojek lazada alibaba shopify expedia skyscanner<br><br>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.<br><br>Discover More About Working At Agoda<br><br>Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/Linked In https://www.linkedin.com/company/agoda You Tube https://www.youtube.com/agodalife<br><br>Equal Opportunity Employer <br><br>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.<br><br>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.<br><br>Disclaimer<br><br>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.