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Position Summary<br><br>The Front-of-House Manager is responsible for leading the day-to-day front office operations while delivering exceptional member and guest experience. As the first point of contact for all visitors, the role combines hospitality, customer service, sales, administration and team leadership to ensure every interaction reflects the premium standard of Doha Golf Club.<br><br>The role plays a key part in the Club’s commercial transformation by driving membership growth, promoting club facilities, increasing visitor conversion, supporting events and ensuring the front office operates as a Member Experience & Sales Centre rather than a traditional reception.<br><br>Member & Guest Experience<br><br>Deliver an outstanding first impressions for all members, guests and visitors. Ensure all visitors are greeted professionally and promptly. Manage all front desk operations, telephone enquiries and visitor reception. Resolve member and guest concerns efficiently and professionally. Maintain the highest standards of hospitality and presentation. Ensure service standards are consistently achieved.<br><br>Membership & Sales<br><br>Promote all membership categories and guide prospective members through the sales journey. Conduct club tours for prospective members and corporate clients. Convert visitor enquiries into memberships whenever possible. Upsell club services including golf, academy programmes, restaurant offers, retail and events Support membership retention initiatives and referral programmes. Follow up all membership leads and enquiries.<br><br>Customer Relationship Management (CRM)<br><br>Capture and maintain accurate member, visitor and prospect information. Maintain an up-to-date CRM database. Support marketing campaigns through quality date capture. Monitor enquiry conversation and follow-up.<br><br>Front Office Operations<br><br>Lead and supervise the front office team. Prepare staff schedules and ensure adequate coverage. Maintain reception standards and procedures. Coordinate with Golf Operations, F & B, Events, Academy and Membership teams. Prepare operational reports.<br><br>Events and Commercial Supports<br><br>Support club events, tournaments and activations. Promote restaurant offers, academy programmes and seasonal campaigns. Assist with corporate hospitality initiatives. Increase overall club utilization.<br><br>Leadership<br><br>Train, coach and develop the Front Office team. Create a customer-first culture. Monitor performance and drive continuous improvement.<br><br>Key Performance Indicators (KPIs)<br><br>Membership enquiries and conversion rate. Customer satisfaction and complaint resolution. CRM database growth and accuracy. Event participation generated through Front Office. Restaurant and retail referrals. Telephone response time and visitor greeting compliance.<br><br>Qualifications & Experience<br><br>Bachelor’s degree or Diploma in Hospitality, Business Administration, Tourism or related field (preferred).3-5 years’ experience in hospitality, luxury hotels, golf clubs or premium customer service. Previous supervisory or management experience preferred. Experience in membership sales or CRM is highly desirable.<br><br>Skills And Competencies<br><br>Exceptional customer service and hospitality. Strong sales, negotiation and upselling skills. Leadership and team management. Excellent communication and interpersonal skills. Professional presentation. Strong administrative and reporting skills. Proficiency in Microsoft Office and CRM systems.<br><br>Language Requirements<br><br>Fluent English (mandatory). Arabic preferred. Additional languages are an advantage.<br><br>Service Standards<br><br>Answer calls promptly and professionally. Greet every visitor warmly. Offer club tours to prospective members. Follow up enquiries within 24 hours. Record every visitor interaction in the CRM. Deliver an exceptional member experience.

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Purpose Summary<br><br>The incumbent will be responsible for current processes input/output controls, and data requirements. He will also define business needs and translate them into business analysis and requirements specifications. Also will be responsible for the enterprise data warehouse and business intelligence technology. This individual will partner with the business to manage/maintain the data and database processes and environment used to meet the organization’s on-going information needs. This includes design and maintenance of the enterprise information strategy, data models and databases used to support the organization’s application and reporting systems. The Senior Manager, MIS Business Analysis will judiciously balance the resource demands between project work, database/model maintenance, and enterprise architecture initiatives.<br><br>Essential Duties & Responsibilities By Dimensions<br><br> Shareholder & Financial: Provide comprehensive and cost effective solutions to user requirements. Monitor and measure the quality of the unit’s performance accordingly. Implements KPI’s and best practices for MIS Business Analysis Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise<br><br>benefits for the bank.<br><br> Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Meet with users from other departments to understand and document their requirements prior to providing suitable<br><br>solutions.<br><br> To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve<br><br>improvements in turn-around time.<br><br> Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): Monitor the implementation of development lifecycle strategies, policies, standards and guidelines for design,<br><br>selection, development and ongoing maintenance of systems.<br><br> Monitor and recommend solutions to cater for the user business requirements and provide the most adequate<br><br>systems to resolve these requirements.<br><br> Recommend live operations of the systems or retirement of the system with the Group’s IT architecture based on<br><br>business objective and strategy.<br><br> Implement tasks according to the prioritization based on the overall business plans and other factors of limitation<br><br>and urgencies.<br><br> Lead the preparation and maintenance of documentation and standards for the different activities and systems<br><br>user guides as per the overall documentation policy.<br><br> Ensure compliance and adherence to existing standards and policies by all the Application Development staff and<br><br>follow the most recent control objectives and best practices.<br><br> Learning & Knowledge: Understand user requirements and existing structure in order to provide the proper solutions by enhancing the<br><br>existing systems or providing new systems.<br><br> Possess knowledge of system architecture and limitations in deciding on methods of problem solving which may<br><br>impact overall resource availability and time to deliver changes.<br><br> Initiate regular Application Development departmental meetings which aim to add value by discussing progress,<br><br>problems, and any other issues of concern.<br><br> Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field.<br><br>Education/Experience Requirements<br><br> Bachelor Degree in Computer Science, Computer Engineering or and related field. At least 6 years experience in financial services with a specialization in web or mobile application development<br><br>Note: you will be required to attach the following:<br><br>Resume/CVPassport Educational Certificates

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Purpose Summary<br><br>The incumbent will be responsible for current processes input/output controls, and data requirements. He will also define business needs and translate them into business analysis and requirements specifications. Also will be responsible for the enterprise data warehouse and business intelligence technology. This individual will partner with the business to manage/maintain the data and database processes and environment used to meet the organization’s on-going information needs. This includes design and maintenance of the enterprise information strategy, data models and databases used to support the organization’s application and reporting systems. The Senior Manager, MIS Business Analysis will judiciously balance the resource demands between project work, database/model maintenance, and enterprise architecture initiatives.<br><br>Essential Duties & Responsibilities By Dimensions<br><br> Shareholder & Financial: Provide comprehensive and cost effective solutions to user requirements. Monitor and measure the quality of the unit’s performance accordingly. Implements KPI’s and best practices for MIS Business Analysis Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise<br><br>benefits for the bank.<br><br> Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Meet with users from other departments to understand and document their requirements prior to providing suitable<br><br>solutions.<br><br> To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve<br><br>improvements in turn-around time.<br><br> Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): Monitor the implementation of development lifecycle strategies, policies, standards and guidelines for design,<br><br>selection, development and ongoing maintenance of systems.<br><br> Monitor and recommend solutions to cater for the user business requirements and provide the most adequate<br><br>systems to resolve these requirements.<br><br> Recommend live operations of the systems or retirement of the system with the Group’s IT architecture based on<br><br>business objective and strategy.<br><br> Implement tasks according to the prioritization based on the overall business plans and other factors of limitation<br><br>and urgencies.<br><br> Lead the preparation and maintenance of documentation and standards for the different activities and systems<br><br>user guides as per the overall documentation policy.<br><br> Ensure compliance and adherence to existing standards and policies by all the Application Development staff and<br><br>follow the most recent control objectives and best practices.<br><br> Learning & Knowledge: Understand user requirements and existing structure in order to provide the proper solutions by enhancing the<br><br>existing systems or providing new systems.<br><br> Possess knowledge of system architecture and limitations in deciding on methods of problem solving which may<br><br>impact overall resource availability and time to deliver changes.<br><br> Initiate regular Application Development departmental meetings which aim to add value by discussing progress,<br><br>problems, and any other issues of concern.<br><br> Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field.<br><br>Education/Experience Requirements<br><br> Bachelor Degree in Computer Science, Computer Engineering or and related field. At least 6 years experience in financial services with a specialization in web or mobile application development<br><br>Note: you will be required to attach the following:<br><br>Resume/CVPassport Educational Certificates

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Purpose Summary<br><br>The incumbent will be responsible for current processes input/output controls, and data requirements. He will also define business needs and translate them into business analysis and requirements specifications. Also will be responsible for the enterprise data warehouse and business intelligence technology. This individual will partner with the business to manage/maintain the data and database processes and environment used to meet the organization’s on-going information needs. This includes design and maintenance of the enterprise information strategy, data models and databases used to support the organization’s application and reporting systems. The Senior Manager, MIS Business Analysis will judiciously balance the resource demands between project work, database/model maintenance, and enterprise architecture initiatives.<br><br>Essential Duties & Responsibilities By Dimensions<br><br> Shareholder & Financial: Provide comprehensive and cost effective solutions to user requirements. Monitor and measure the quality of the unit’s performance accordingly. Implements KPI’s and best practices for MIS Business Analysis Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise<br><br>benefits for the bank.<br><br> Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Meet with users from other departments to understand and document their requirements prior to providing suitable<br><br>solutions.<br><br> To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve<br><br>improvements in turn-around time.<br><br> Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): Monitor the implementation of development lifecycle strategies, policies, standards and guidelines for design,<br><br>selection, development and ongoing maintenance of systems.<br><br> Monitor and recommend solutions to cater for the user business requirements and provide the most adequate<br><br>systems to resolve these requirements.<br><br> Recommend live operations of the systems or retirement of the system with the Group’s IT architecture based on<br><br>business objective and strategy.<br><br> Implement tasks according to the prioritization based on the overall business plans and other factors of limitation<br><br>and urgencies.<br><br> Lead the preparation and maintenance of documentation and standards for the different activities and systems<br><br>user guides as per the overall documentation policy.<br><br> Ensure compliance and adherence to existing standards and policies by all the Application Development staff and<br><br>follow the most recent control objectives and best practices.<br><br> Learning & Knowledge: Understand user requirements and existing structure in order to provide the proper solutions by enhancing the<br><br>existing systems or providing new systems.<br><br> Possess knowledge of system architecture and limitations in deciding on methods of problem solving which may<br><br>impact overall resource availability and time to deliver changes.<br><br> Initiate regular Application Development departmental meetings which aim to add value by discussing progress,<br><br>problems, and any other issues of concern.<br><br> Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field.<br><br>Education/Experience Requirements<br><br> Bachelor Degree in Computer Science, Computer Engineering or and related field. At least 6 years experience in financial services with a specialization in web or mobile application development<br><br>Note: you will be required to attach the following:<br><br>Resume/CVPassport Educational Certificates

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>The Leasing Manager oversees the leasing operations for commercial or residential properties, managing tenant relations and ensuring effective lease administration. They handle lease negotiations, coordinate with potential tenants, and ensure compliance with lease terms and property regulations. The role involves optimizing occupancy rates and maintaining strong tenant relationships to support property performance and organizational goals.</p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p>Lead property tours for prospective residents, pursue sales closures, perform follow-ups, and complete leasing paperwork.</p><br> <p>Provide guidance and support to leasing agents to assist with closing sales as needed.</p><br> <p>Ensure the leasing team has up-to-date sales and marketing materials, and keep the leasing office and documents current.</p><br> <p>Review and manage all lease paperwork, ensuring accuracy and compliance.</p><br> <p>Develop and execute the annual marketing plan, including all associated tactics and campaigns.</p><br> <p>Plan and implement the annual lease renewal campaign to maximize retention and occupancy.</p><br> <p>Conduct regular market surveys to stay informed about trends and adjust strategies as needed.</p><br> <p>Hire, train, and supervise leasing staff, ensuring they understand and execute policies and meet sales goals.</p><br> <p>Maintain accurate and organized lease files, ensuring all executed leases are entered into the database and physical files are properly managed.</p><br> <p>Monitor and ensure the cleanliness and organization of properties, conduct inspections, and report any issues to the Property Manager and Regional Manager.</p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>Strong understanding of leasing processes, sales techniques, and lease documentation to effectively manage and close leasing transactions.</p><br> <p>Knowledge of marketing strategies and tactics for developing and executing effective marketing plans and campaigns.</p><br> <p>Skills in hiring, training, and supervising staff, ensuring they adhere to leasing policies and meet performance goals.</p><br> <p>Excellent organizational skills for managing lease files, coordinating marketing materials, and maintaining property conditions.</p><br> <p>Strong interpersonal and communication skills for interacting with prospective tenants, resolving issues, and coordinating with team members.</p><br> <p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.<br> </p><br> <br><br><u><b>Job Experience</b></u> <br><p>Minimum 8 years working experience, 5 years in a relevant supervisory position, 2 years GCC experience is a plus</p><br><br><br><u><b>Competencies</b></u> <br>Agility<br>AI Fluency<br>Resilience<br>Quality<br>Leadership<br>Negotiation skills L4<br>Merchandising Mix L4<br>Relationship Management L4<br>Tenant management skills L4<br>Build High-Performing Teams<br>Provide Direction<br>Real Estate Knowledge L4<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in any related field<br><br><br><br> </div>

Job Title<br><br>Senior Account Manager<br><br>Job Scope<br><br>The Senior Account Manager is accountable for managing a portfolio of accounts and promoting the company and its respective products/services through well-defined account management strategies and sound partnerships with existing/potential customers. S/He works towards optimizing sales volumes and champions marketing programs and activities in line with the Territory Sales Manager.<br><br>Main Duties And Responsibilities<br><br>Technical and Operations<br><br>Prepare and implement the account strategies and roadmap of the assigned portfolio in coordination and alignment with the management team Develop and deliver accurate sales forecasts and targets in line with business objectives Lead the vendors’ relations in alignment with the company’s management and strategy Develop and maintain relationships with new and existing channels/clients to expand sales and establish new opportunities Build and maintain a solid channel/customer database, analyze data and develop metrics evaluating loyalty and new opportunities Specify market requirements for current and future products by conducting market research supported by on-going visits to existing and potential customers Oversee the entire sales cycle from quotation to collection Assess credit and/or payment performance, review outstanding settlements and audit resolutions accordingly Ensure a proper storage, tracking and control of inventory through an accurate stock management system Generate sales for the entire portfolio of accounts in terms of long-term revenue and profitability Secure the highest level of engagement and support to Channel partners and respond to issues and/or queries in order to efficiently meet customers’ needs Oversee the implementation of targeted programs and marketing activities, monitor progress and raise recommendations as and when necessary Evaluate current business processes, identify opportunities for improvement and implement procedures maximizing efficiency and standardization Put available systems into practice (salesforce.com CRM for leads, opportunity and deal registration management) for output efficiency and standardization<br><br><br>Position Requirements<br><br>Education<br><br>Bachelor’s degree in Sales and Marketing or any other related field.<br><br>Experience<br><br>At least 5-7 years of relevant experience.

Job Description<br><br>We are currently seeking for ambitious, dynamic, self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products with prompt, accurate and personalized service.<br><br>This position is based at City Centre Rotana, Doha<br><br>As an Outlet Manager you are responsible to manage your assigned restaurant to achieve the highest level of customer satisfaction and quality service while meeting / exceeding financial goals and your role will include key responsibilities such as-<br><br> Prepare schedules for all employees according to the forecast and within the limits of the staffing guide to ensure adequate manpower at all times Conduct regular training sessions with the assigned team in line with the departmental SOP’s Evaluate the performance of the assigned team and initiate internal development and promotions Responsible for the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours Handle the welcome and seating of arriving guests with the assistance of the Hostess Maintain a professional and friendly relationship with the outlet patrons Establish and update the outlet’s database of regular guests Tour the outlet and all related areas frequently, ensuring the highest possible cleanliness and maintenance standards Be actively involved in the outlets promotional activities<br><br>Skills<br><br>Education, Qualifications & Experiences<br><br>You should be a college / university degree graduate with a minimum of two years experiences in a similar role. You must be a computer literate with effective communication skills and an excellent command of written and spoken English, along with excellent presentation skills.<br><br>Knowledge & Competencies<br><br>The ideal candidate will be a hands-on professional with a solid food & beverage background and the passion for quality and excellence. You will be outgoing, creative and eager to share your desire to achieve highest quality service standards with guests and team members and you should possess following competencies-<br><br>Understanding Hotel Operations<br><br>Effective Communication<br><br>Planning for Business<br><br>Supervising People<br><br>Understanding Differences<br><br>Supervising Operations<br><br>Teamwork<br><br>Adaptability<br><br>Customer Focus<br><br>Drive for Results

Job Description<br><br>We are currently seeking for ambitious, dynamic, self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products with prompt, accurate and personalized service.<br><br>This position is based at City Centre Rotana, Doha<br><br>As an Outlet Manager you are responsible to manage your assigned restaurant to achieve the highest level of customer satisfaction and quality service while meeting / exceeding financial goals and your role will include key responsibilities such as-<br><br> Prepare schedules for all employees according to the forecast and within the limits of the staffing guide to ensure adequate manpower at all times Conduct regular training sessions with the assigned team in line with the departmental SOP’s Evaluate the performance of the assigned team and initiate internal development and promotions Responsible for the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours Handle the welcome and seating of arriving guests with the assistance of the Hostess Maintain a professional and friendly relationship with the outlet patrons Establish and update the outlet’s database of regular guests Tour the outlet and all related areas frequently, ensuring the highest possible cleanliness and maintenance standards Be actively involved in the outlets promotional activities<br><br>Skills<br><br>Education, Qualifications & Experiences<br><br>You should be a college / university degree graduate with a minimum of two years experiences in a similar role. You must be a computer literate with effective communication skills and an excellent command of written and spoken English, along with excellent presentation skills.<br><br>Knowledge & Competencies<br><br>The ideal candidate will be a hands-on professional with a solid food & beverage background and the passion for quality and excellence. You will be outgoing, creative and eager to share your desire to achieve highest quality service standards with guests and team members and you should possess following competencies-<br><br>Understanding Hotel Operations<br><br>Effective Communication<br><br>Planning for Business<br><br>Supervising People<br><br>Understanding Differences<br><br>Supervising Operations<br><br>Teamwork<br><br>Adaptability<br><br>Customer Focus<br><br>Drive for Results

Job Scope<br>The Sales Account Manager is accountable for managing a portfolio of accounts and promoting the company and its respective products/services through well-defined account management strategies and sound partnerships with existing/potential customers. S/He works towards optimizing sales volumes and champions marketing programs and activities in line with the Territory Sales Manager.<br>Main Duties and Responsibilities<br>Prepare and implement the account strategies and roadmap of the assigned portfolio in coordination and alignment with the management team Develop and deliver accurate sales forecasts and targets in line with business objectives Lead the vendors’ relations in alignment with the company’s management and strategy Develop and maintain relationships with new and existing channels/clients to expand sales and establish new opportunities Build and maintain a solid channel/customer database, analyze data and develop metrics evaluating loyalty and new opportunities Specify market requirements for current and future products by conducting market research supported by on-going visits to existing and potential customers Oversee the entire sales cycle from quotation to collection Assess credit and/or payment performance, review outstanding settlements and audit resolutions accordingly Ensure a proper storage, tracking and control of inventory through an accurate stock management system Generate sales for the entire portfolio of accounts in terms of long-term revenue and profitability Secure the highest level of engagement and support to Channel partners and respond to issues and/or queries in order to efficiently meet customers’ needs Oversee the implementation of targeted programs and marketing activities, monitor progress and raise recommendations as and when necessary Evaluate current business processes, identify opportunities for improvement and implement procedures maximizing efficiency and standardization Put available systems into practice (salesforce.com CRM for leads, opportunity and deal registration management) for output efficiency and standardization<br>Position Requirements Education Bachelor’s degree in Sales and Marketing or any other related field. Experience At least 5-7 years of relevant experience with strong exposure to cloud technologies (Google Cloud, AWS, Azure) and a consultative, solution-selling mindset, rather than legacy infrastructure sales.

Position: Contracts / Commercial Manager Location: Lusail<br>Job Summary:We are looking for an experienced and results-driven Contracts / Commercial Manager to oversee the full contract lifecycle across multiple infrastructure projects. This role involves managing contract administration, claims, payments, and commercial strategy, while ensuring compliance and reducing risks. You will work closely with project teams, clients, and stakeholders to support successful project delivery and protect the company’s interests.<br>Key Responsibilities:Contract Management: Take ownership of managing and administering contracts across multiple large-scale project sites, ensuring that all contractual terms, obligations, and deliverables are met. Contractual Correspondence: Draft, review, and respond to formal contractual communications to protect the company’s position and ensure accurate, timely communication. Risk Management: Identify potential risks in contracts and project execution, develop mitigation strategies, and provide proactive advice to reduce exposure to claims or disputes. Claims & Variations: Oversee the preparation and negotiation of claims, variations, and time extension requests, ensuring all submissions are well-supported and aligned with contractual rights. Contractual Compliance: Ensure that all project operations comply with the terms of the contract, local regulations, and internal company policies — including obtaining approvals from clients or authorities when required. Dispute Resolution: Assist in managing and resolving disputes, whether through negotiation, mediation, or formal dispute resolution mechanisms, to avoid costly escalations and maintain project momentum. Stakeholder Coordination: Work closely with internal teams, subcontractors, consultants, and clients to align on commercial and contractual matters and maintain strong working relationships. Team Leadership: Guide and support contract administrators and commercial staff across project sites, encouraging best practices and continuous improvement in contract management. Cost-Plus Contract Experience: Prior experience in administering Cost-Plus Contracts is highly desirable — especially the ability to manage cost tracking, payment mechanisms, and ensure transparency in reimbursable works.<br>Qualifications & Experience:Bachelor's degree in Civil Engineering, Construction Management, or a related discipline. Chartered membership or equivalent professional certification (e.g., MRICS, MCIOB, CIArb) is highly preferred. Minimum of 15+ years’ experience in contracts and commercial management, ideally on multi-site, large-scale infrastructure projects. Hands-on experience with major roads, infrastructure, and drainage projects is essential. Experience working with the Public Works Authority (PWA / Ashghal) is a strong advantage. Solid understanding of Cost-Plus, Lump Sum, and other common construction contract types.<br>Skills & Attributes:Excellent negotiation and communication skills, both verbal and written. Strong analytical mindset with attention to detail and problem-solving capabilities. In-depth knowledge of construction laws, industry standards, and best practices in Qatar. Ability to manage multiple projects and shifting priorities in a fast-paced environment. Strong leadership qualities with a collaborative and solution-oriented approach.

Position: Contracts / Commercial Manager Location: Lusail<br>Job Summary:We are looking for an experienced and results-driven Contracts / Commercial Manager to oversee the full contract lifecycle across multiple infrastructure projects. This role involves managing contract administration, claims, payments, and commercial strategy, while ensuring compliance and reducing risks. You will work closely with project teams, clients, and stakeholders to support successful project delivery and protect the company’s interests.<br>Key Responsibilities:Contract Management: Take ownership of managing and administering contracts across multiple large-scale project sites, ensuring that all contractual terms, obligations, and deliverables are met. Contractual Correspondence: Draft, review, and respond to formal contractual communications to protect the company’s position and ensure accurate, timely communication. Risk Management: Identify potential risks in contracts and project execution, develop mitigation strategies, and provide proactive advice to reduce exposure to claims or disputes. Claims & Variations: Oversee the preparation and negotiation of claims, variations, and time extension requests, ensuring all submissions are well-supported and aligned with contractual rights. Contractual Compliance: Ensure that all project operations comply with the terms of the contract, local regulations, and internal company policies — including obtaining approvals from clients or authorities when required. Dispute Resolution: Assist in managing and resolving disputes, whether through negotiation, mediation, or formal dispute resolution mechanisms, to avoid costly escalations and maintain project momentum. Stakeholder Coordination: Work closely with internal teams, subcontractors, consultants, and clients to align on commercial and contractual matters and maintain strong working relationships. Team Leadership: Guide and support contract administrators and commercial staff across project sites, encouraging best practices and continuous improvement in contract management. Cost-Plus Contract Experience: Prior experience in administering Cost-Plus Contracts is highly desirable — especially the ability to manage cost tracking, payment mechanisms, and ensure transparency in reimbursable works.<br>Qualifications & Experience:Bachelor's degree in Civil Engineering, Construction Management, or a related discipline. Chartered membership or equivalent professional certification (e.g., MRICS, MCIOB, CIArb) is highly preferred. Minimum of 15+ years’ experience in contracts and commercial management, ideally on multi-site, large-scale infrastructure projects. Hands-on experience with major roads, infrastructure, and drainage projects is essential. Experience working with the Public Works Authority (PWA / Ashghal) is a strong advantage. Solid understanding of Cost-Plus, Lump Sum, and other common construction contract types.<br>Skills & Attributes:Excellent negotiation and communication skills, both verbal and written. Strong analytical mindset with attention to detail and problem-solving capabilities. In-depth knowledge of construction laws, industry standards, and best practices in Qatar. Ability to manage multiple projects and shifting priorities in a fast-paced environment. Strong leadership qualities with a collaborative and solution-oriented approach.

Assistant Sales Manager – Hotel Industry<br>Job Summary The Assistant Sales Manager will support the Sales Manager in developing and executing sales strategies to achieve the hotel's revenue, occupancy, and business development objectives. The role will focus on generating new business, maintaining strong relationships with corporate and leisure clients, increasing room and event revenues, and supporting the overall commercial performance of the hotel. Key Responsibilities<br>Sales & Business Development Assist the Sales Manager in implementing the hotel's sales and business development strategies. Identify and develop new business opportunities across corporate, leisure, travel trade, government, and other market segments. Conduct sales calls, client visits, presentations, and property inspections. Develop and maintain strong relationships with key corporate accounts, travel agencies, tour operators, and other business partners. Generate leads and convert prospects into confirmed room bookings, events, meetings, and other hotel business. Promote the hotel's rooms, restaurants, banqueting, meeting facilities, and other services. Achieve individual and team sales targets as assigned. Account Management Maintain regular communication with existing clients to ensure repeat business and customer satisfaction. Manage assigned corporate and key accounts and identify opportunities for increased revenue. Negotiate rates and commercial agreements within approved hotel policies. Monitor client feedback and coordinate with relevant departments to resolve service-related concerns. Revenue & Market Development Monitor market trends, competitor activities, room rates, promotions, and business opportunities. Support the Sales Manager in developing sales promotions and packages based on market demand. Assist in identifying new market segments and potential revenue sources. Work closely with Revenue Management and Reservations teams to maximize room occupancy and revenue. Events & Corporate Sales Support the sales team in securing conferences, meetings, weddings, banquets, group bookings, and corporate events. Conduct site inspections and prepare proposals for prospective clients. Coordinate with Events, Banquet, F&B, Front Office, and Operations teams to ensure successful delivery of contracted business. Reporting & Administration Maintain accurate records of sales calls, client meetings, leads, prospects, and business opportunities. Prepare regular sales activity and pipeline reports for the Sales Manager. Update the hotel's CRM and client database. Monitor competitor activities and provide relevant market intelligence. Assist with sales forecasts, budgets, and business plans. Team Support Assist in supervising and guiding Sales Executives and other sales team members when required. Support the Sales Manager in achieving departmental targets and implementing sales initiatives. Represent the hotel professionally at exhibitions, trade shows, networking events, and industry functions. Requirements Bachelor's degree or diploma in Hotel Management, Hospitality, Business Administration, Marketing, or a related field.3–5 years of relevant sales experience in the hotel/hospitality industry, preferably with experience in a supervisory or senior sales position. Strong knowledge of hotel sales, corporate accounts, travel trade, room sales, and events/banquet business. Proven track record of achieving sales targets and developing new business. Excellent communication, negotiation, presentation, and interpersonal skills. Strong knowledge of the local hospitality market and corporate client base is preferred. Proficiency in MS Office and hotel PMS/CRM systems. Good command of English; knowledge of Arabic or other relevant languages is an advantage. Presentable, confident, commercially driven, and customer-focused. Key Competencies Business Development Corporate Sales Hotel & Hospitality Sales Account Management Lead Generation Negotiation & Closing Revenue Growth Client Relationship Management Market Analysis Event & Banquet Sales Sales Forecasting Team Leadership Communication & Presentation Skills

Job Description<br><br>To lead the project planning and delivery of Data Analytics based solutions and client engagements. To work with project owners and stakeholders to understand their needs and expectations as well as with the team to scope and manage projects, mitigate risk, apply governance best practices, manage key stakeholders, execute communication plans, and ensure the successful delivery of projects with a focus on offering excellence in customer experience.<br><br>Deliver data projects and products on time, within budget, while meeting client’s expectations. Plan, assign, manage and coordinate activities pertaining to data technology multi-year projects, on an enterprise level with multiple releases and work streams. Verify project goals are accomplished and in line with business objectives.<br><br>Responsibilities<br><br>Create, maintain, own and accountable for WBS, project plan, issue and risk logs, other PM tools. Manage project delivery team consisting of multiple vendors and internal resources, ensuring alignment on development timelines and handoffs between teams. Actively manage delivery process between requirements gathering, data ingestion, data modeling, pipeline development and data visualization via multiple delivery vendors and teams. Organizes and facilitates cross functional teams (product owners, IT data engineering, IT security, business data analytics, QA and data science) for projects. Own and manage the Data Engineering and Visualization product backlog ensuring backlog is up to date, tickets include fulsome descriptions and tickets are linked where necessary. Prepare and present project level reporting to project stakeholders and executives via bi-weekly Project Review meeting. Provide quality review of client deliverables, secure client delivery acceptance. Work with the client and the team to identify solutions to challenges and roadblocks that come up Lead lessons learned reviews to evaluate project success and recommend process improvements. Establish effective project communication plans and ensure their successful execution. Managing customer satisfaction, conducting post-project evaluation and providing feedback to PMO for continuous improvements. Facilitate Agile ceremonies including Sprint Planning, Reviews, Retrospectives, and leading Standups Administrator and co-administer various Jira boards (Enterprise Engineering, Prototyping etc) Be the first point of escalation for project risks. Manage the process of escalating risks and communicating to the appropriate parties in a timely manner. Support in various activities as deemed necessary including but not limited to data analysis, business analysis, documentation, test plan development, and conduct UAT.<br><br>Qualifications<br><br> QUALIFICATIONS <br><br>Bachelor's degree in business administration, computer Science, business analytics, or a related field. Excellent customer facing skills with strong verbal, written, and listening communication skills. Proven experience in conflict resolution, organizational change management, facilitation and presentation development. <br><br>Must Have<br><br>Certified Project Management Professional (PMP) and/or Scrum Master certification is required. At least 8 years’ experience delivering data governance, data management, analytics & BI projects, minimum 4 years should be in project management role. Arabic & English speaker<br><br>About Malomatia<br><br> ABOUT US <br><br>malomatia is a leading Qatar-based IT services and solutions provider, bringing together top Qatari and international talent to deliver innovative, end-to-end technology solutions that empower clients to achieve their strategic goals.<br><br>Our mission<br><br>Empowering Qatar’s businesses and governments to leap into the digital future with agile, knowledge-driven solutions.<br><br>Our vision<br><br>To become Qatar’s trusted knowledge partner in digital transformation, disrupting industries, shaping the future, and building a world-class tech ecosystem.<br><br>Driving change that makes a real impact<br><br>Since 2008, malomatia has been driving Qatar’s digital transformation through innovative, ISO-certified IT solutions. With expertise across key public and private sectors, we empower the nation’s vision with advanced services in cloud, cybersecurity, AI, and contact center excellence, elevating the role of technology in shaping Qatar’s sustainable future.<br><br>About The Team<br><br>Established in 2008, malomatia is a Qatari leader in IT services and digital transformation. We serve key sectors including Government, Healthcare, Education, Customs, and Transportation, delivering impactful solutions that support national development goals. Powered by a diverse team of skilled Qatari and international IT professionals, we deliver innovative, high-value digital solutions tailored to the unique needs of our clients.<br><br>Our mission is to inspire customers to thrive through digital excellence, and we envision becoming the trusted partner of choice in building a smarter society through technology and talent. We are driven by core values that define our culture and approach: ownership, integrity, empathy, teamwork, transparency, agility, excellence, trust, and innovation.<br><br>Join us in shaping the future of technology in Qatar

Job Description<br><br>To lead the project planning and delivery of Data Analytics based solutions and client engagements. To work with project owners and stakeholders to understand their needs and expectations as well as with the team to scope and manage projects, mitigate risk, apply governance best practices, manage key stakeholders, execute communication plans, and ensure the successful delivery of projects with a focus on offering excellence in customer experience.<br><br>Deliver data projects and products on time, within budget, while meeting client’s expectations. Plan, assign, manage and coordinate activities pertaining to data technology multi-year projects, on an enterprise level with multiple releases and work streams. Verify project goals are accomplished and in line with business objectives.<br><br>Responsibilities<br><br>Create, maintain, own and accountable for WBS, project plan, issue and risk logs, other PM tools. Manage project delivery team consisting of multiple vendors and internal resources, ensuring alignment on development timelines and handoffs between teams. Actively manage delivery process between requirements gathering, data ingestion, data modeling, pipeline development and data visualization via multiple delivery vendors and teams. Organizes and facilitates cross functional teams (product owners, IT data engineering, IT security, business data analytics, QA and data science) for projects. Own and manage the Data Engineering and Visualization product backlog ensuring backlog is up to date, tickets include fulsome descriptions and tickets are linked where necessary. Prepare and present project level reporting to project stakeholders and executives via bi-weekly Project Review meeting. Provide quality review of client deliverables, secure client delivery acceptance. Work with the client and the team to identify solutions to challenges and roadblocks that come up Lead lessons learned reviews to evaluate project success and recommend process improvements. Establish effective project communication plans and ensure their successful execution. Managing customer satisfaction, conducting post-project evaluation and providing feedback to PMO for continuous improvements. Facilitate Agile ceremonies including Sprint Planning, Reviews, Retrospectives, and leading Standups Administrator and co-administer various Jira boards (Enterprise Engineering, Prototyping etc) Be the first point of escalation for project risks. Manage the process of escalating risks and communicating to the appropriate parties in a timely manner. Support in various activities as deemed necessary including but not limited to data analysis, business analysis, documentation, test plan development, and conduct UAT.<br><br>Qualifications<br><br> QUALIFICATIONS <br><br>Bachelor's degree in business administration, computer Science, business analytics, or a related field. Excellent customer facing skills with strong verbal, written, and listening communication skills. Proven experience in conflict resolution, organizational change management, facilitation and presentation development. <br><br>Must Have<br><br>Certified Project Management Professional (PMP) and/or Scrum Master certification is required. At least 8 years’ experience delivering data governance, data management, analytics & BI projects, minimum 4 years should be in project management role. Arabic & English speaker<br><br>About Malomatia<br><br> ABOUT US <br><br>malomatia is a leading Qatar-based IT services and solutions provider, bringing together top Qatari and international talent to deliver innovative, end-to-end technology solutions that empower clients to achieve their strategic goals.<br><br>Our mission<br><br>Empowering Qatar’s businesses and governments to leap into the digital future with agile, knowledge-driven solutions.<br><br>Our vision<br><br>To become Qatar’s trusted knowledge partner in digital transformation, disrupting industries, shaping the future, and building a world-class tech ecosystem.<br><br>Driving change that makes a real impact<br><br>Since 2008, malomatia has been driving Qatar’s digital transformation through innovative, ISO-certified IT solutions. With expertise across key public and private sectors, we empower the nation’s vision with advanced services in cloud, cybersecurity, AI, and contact center excellence, elevating the role of technology in shaping Qatar’s sustainable future.<br><br>About The Team<br><br>Established in 2008, malomatia is a Qatari leader in IT services and digital transformation. We serve key sectors including Government, Healthcare, Education, Customs, and Transportation, delivering impactful solutions that support national development goals. Powered by a diverse team of skilled Qatari and international IT professionals, we deliver innovative, high-value digital solutions tailored to the unique needs of our clients.<br><br>Our mission is to inspire customers to thrive through digital excellence, and we envision becoming the trusted partner of choice in building a smarter society through technology and talent. We are driven by core values that define our culture and approach: ownership, integrity, empathy, teamwork, transparency, agility, excellence, trust, and innovation.<br><br>Join us in shaping the future of technology in Qatar

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>The Senior Commercial Manager provides commercial management support to the project commercial team and through this ensure commercial interests are optimized for the business. The role manages a team to build compelling long term propositions which align value with the strategic direction of customers' business and importantly, generate new profitable business. The role reviews business performance to reduce financial risk and to optimize the organization's market position.</p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p>Develop and implement commercial strategies to achieve business objectives and drive revenue growth.</p><br> <p>Lead contract negotiations, ensure favorable terms, and oversee contract administration and compliance.</p><br> <p>Oversee budgeting, forecasting, and financial analysis to ensure cost control and profitability.</p><br> <p>Identify, assess, and develop strategies to mitigate commercial risks associated with contracts and projects.</p><br> <p>Conduct market research and analysis to stay informed about industry trends, competitor activities, and customer needs.</p><br> <p>Track and report on key performance indicators (KPIs) to measure the effectiveness of commercial activities and strategies.</p><br> <p>Build and maintain strong relationships with key clients, stakeholders, and partners to foster long-term partnerships.</p><br> <p>Oversee the preparation and submission of competitive bids and proposals to secure new business opportunities.</p><br> <p>Ensure all commercial activities adhere to relevant laws, regulations, and organizational policies.</p><br> <p>Lead, mentor, and develop a team of commercial professionals, fostering a high-performance culture and continuous improvement.</p><br> <p>Support the implementation of HSE initiatives, participate in safety awareness activities, and contribute to incident reporting and resolution in alignment with company and IMS policies</p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>In-depth knowledge of construction contractual matters as well in quantity surveying methods, techniques and tools for contracting.</p><br> <p>Possess an excellent understanding of commercial and financial matters.</p><br> <p>Demonstrable knowledge in negotiating, reviewing documents and administrative accountability.</p><br> <p>Advanced knowledge in the use of MS windows applications (Projects, word, excel, outlook, Power Point) and other tools related to project activities. Knowledge of Commercial and Cost management packages such as CCS (Candy) will be a distinct advantage.</p><br> <p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br> <br><br><u><b>Job Experience</b></u> <br><p>Minimum 8 years working experience, 5 years in a relevant supervisory position, 2 years GCC experience is a plus</p><br><br><br><u><b>Competencies</b></u> <br>Speed of Execution<br>Build Process and Systems<br>Provide Direction<br>Drive Cost Optimization<br>Agility<br>AI Fluency<br>Resilience<br>Quality<br>Leadership<br>Contract Monitoring L4<br>Contract Management L4<br>Contract Administration L4<br>Contract Negotiating L4<br>Contracts Database L4<br>Build High-Performing Teams<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in Civil Engineering or Engineering<br>Profesional degree in FIDIC Certification or Chartered membership of a professional organization such as CIOB or RICS.<br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>The Commercial Manager provides commercial management support to the project commercial team and through this, ensures commercial interests are optimized for the business. Through the implementation and utilization of Company processes and procedures, the role provides up-stream comments on improvement opportunities. The role communicates and negotiates with clients or other business associates as the opportunity presents itself to develop exploitable opportunities.</p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p>Create and implement strategies to drive business growth and profitability.</p><br> <p>Oversee the negotiation, drafting, and administration of contracts to ensure favorable terms and compliance.</p><br> <p>Manage budgets, conduct financial analysis, and monitor financial performance to ensure cost control and profitability.</p><br> <p>Conduct market research and analysis to stay informed about industry trends, competitor activities, and customer needs.</p><br> <p>Identify, assess, and mitigate commercial risks associated with contracts and business operations.</p><br> <p>Track and report on key performance indicators (KPIs) to assess the effectiveness of commercial strategies.</p><br> <p>Build and maintain strong relationships with key clients and stakeholders to foster long-term partnerships.</p><br> <p>Lead the preparation and submission of competitive bids and proposals to secure new business opportunities.</p><br> <p>Ensure all commercial activities comply with relevant laws, regulations, and organizational policies.</p><br> <p>Lead and mentor a team of commercial professionals, promoting a high-performance culture and continuous professional development.</p><br> <p>Support the implementation of HSE initiatives, participate in safety awareness activities, and contribute to incident reporting and resolution in alignment with company and IMS policies</p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>In-depth knowledge of construction contractual matters as well in quantity surveying methods, techniques and tools for contracting.</p><br> <p>Possess an excellent understanding of commercial and financial matters.</p><br> <p>Demonstrable knowledge in negotiating, reviewing documents and administrative accountability.</p><br> <p>Advanced knowledge in the use of MS windows applications (Projects, word, excel, outlook, Power Point) and other tools related to project activities. Knowledge of Commercial and Cost management packages such as CCS (Candy) will be a distinct advantage.</p><br> <p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br> <br><br><u><b>Job Experience</b></u> <br><p>Minimum 8 years working experience, 5 years in a relevant supervisory position, 2 years GCC experience is a plus</p><br><br><br><u><b>Competencies</b></u> <br>Agility<br>AI Fluency<br>Resilience<br>Quality<br>Leadership<br>Contract Monitoring L4<br>Contract Management L4<br>Contract Negotiating L4<br>Contract Administration L4<br>Contracts Database L4<br>Build High-Performing Teams<br>Provide Direction<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in Engineering or any related field<br>Professional Qualification in FIDIC Certification or Chartered membership of a professional organization such as CIOB or RICS.<br><br><br><br> </div>

The Hotel<br><br>Mandarin Oriental, Doha is located in the heart of Msheireb Downtown Doha, directly fronting the "Barahat Msheireb," an open town square surrounded by impressive retail, dining, entertainment and cultural offerings. The hotel is an intimate and stylish urban oasis blending traditional Qatari heritage with contemporary design, it offers 249 rooms, suites and serviced apartments, nine distinct culinary experience, a luxuriously appointed spa celebrating age old wellness philosophy of the Orient, roof top pool with panoramic views and a selection of unique event venues.<br><br>Our Mission<br><br>Our mission is to completely delight and satisfy our guests. We are committed to continual improvements, to making a difference every day and to being the best.<br><br>Guiding Principles<br><br>Delighting our Guests Delighting our Colleagues Becoming the Best Working Together Acting with Responsibility<br><br>Scope of Position<br><br>Assistant Manager – Spa Operations is responsible for, but not limited to, overseeing the spa & wellness operations.<br><br>Responsibilities<br><br>General: <br><br>It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues. MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements. It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental, Doha Human Resources Strategic Policy. It is part of your role and your responsibility to fully support all learning and development activities. Ensure that all standards of LQE, MOQA and Forbes are followed consistently. You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority. Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal. Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental. Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site. Mandarin Oriental, Doha has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason. Act as a hotel ambassador at all times. To carry out any additional duties requested by management, related to hotel operational activities.<br><br>Departmental<br><br>Responsible for the daily operations of the Spa & Wellness including guest and colleagues’ interactions. Plan the rosters of Spa Concierge and attendants strategically based on operation needs. Taking Spa reservations and attending to guest enquiries when necessary. Daily walkthroughs should be conducted to ensure that all SOPs and MOD tasks are addressed throughout the Spa & Wellness.<br><br>Customer Focus<br><br>Dealing with guest enquiries via phone, email and face to face. Ensure that all guest enquiries are taken care of within 12 hours. Read notes for every appointment and assure that no mistakes have been made. Also assure that appointments are in correct sequence. Maximize revenue by therapist availability. In the absence of Senior Director of Spa & Wellness, meet up with VIPs, journalists and invited guests. Organise internal and external mystery shoppers to help increase and stay consistent in terms of quality standards.<br><br>Colleague Relations<br><br>Conduct refresher trainings for Spa Concierge and Spa Attendants. Refresher trainings include departmental Standard Operating Procedures (SOPs). Review of all SOP Checklists for all colleagues are in order and training hours are tracked. Update Training Matrix accordingly. Monthly training plans to be sent to Learning & Development Manager.<br><br>Administrative Duties<br><br>Responsible for end of month spa retail inventory and submit to Senior Director of Spa & Wellness. Assist with Month End Closing reports in the absence of Senior Director of Spa & Wellness. Ensure that product retail display at The Spa and Spa Boutique is fully stocked and well presented at all times. Raise the necessary Purchase Requests in Moreton Bay System for all retail and professional products. To upkeep the Guest Database in Spa Soft. On a bi-monthly basis, to forward the Guest Database List to Marketing Communications department.<br><br>Additional Duties<br><br>Engineering<br><br>Frequent checks of equipment and facilities to ensure safety and prevent loss of equipment due to negligence of wear and tear. Ensure all processes are in compliance with the Safe, Sound & Sustainable guidelines. <br><br>Review HOTSOS work orders report and ensure that follow ups has been done as and when requires.

The Hotel<br><br>Mandarin Oriental, Doha is located in the heart of Msheireb Downtown Doha, directly fronting the "Barahat Msheireb," an open town square surrounded by impressive retail, dining, entertainment and cultural offerings. The hotel is an intimate and stylish urban oasis blending traditional Qatari heritage with contemporary design, it offers 249 rooms, suites and serviced apartments, nine distinct culinary experience, a luxuriously appointed spa celebrating age old wellness philosophy of the Orient, roof top pool with panoramic views and a selection of unique event venues.<br><br>Our Mission<br><br>Our mission is to completely delight and satisfy our guests. We are committed to continual improvements, to making a difference every day and to being the best.<br><br>Guiding Principles<br><br>Delighting our Guests Delighting our Colleagues Becoming the Best Working Together Acting with Responsibility<br><br>Scope of Position<br><br>Assistant Manager – Spa Operations is responsible for, but not limited to, overseeing the spa & wellness operations.<br><br>Responsibilities<br><br>General: <br><br>It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues. MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements. It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental, Doha Human Resources Strategic Policy. It is part of your role and your responsibility to fully support all learning and development activities. Ensure that all standards of LQE, MOQA and Forbes are followed consistently. You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority. Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal. Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental. Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site. Mandarin Oriental, Doha has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason. Act as a hotel ambassador at all times. To carry out any additional duties requested by management, related to hotel operational activities.<br><br>Departmental<br><br>Responsible for the daily operations of the Spa & Wellness including guest and colleagues’ interactions. Plan the rosters of Spa Concierge and attendants strategically based on operation needs. Taking Spa reservations and attending to guest enquiries when necessary. Daily walkthroughs should be conducted to ensure that all SOPs and MOD tasks are addressed throughout the Spa & Wellness.<br><br>Customer Focus<br><br>Dealing with guest enquiries via phone, email and face to face. Ensure that all guest enquiries are taken care of within 12 hours. Read notes for every appointment and assure that no mistakes have been made. Also assure that appointments are in correct sequence. Maximize revenue by therapist availability. In the absence of Senior Director of Spa & Wellness, meet up with VIPs, journalists and invited guests. Organise internal and external mystery shoppers to help increase and stay consistent in terms of quality standards.<br><br>Colleague Relations<br><br>Conduct refresher trainings for Spa Concierge and Spa Attendants. Refresher trainings include departmental Standard Operating Procedures (SOPs). Review of all SOP Checklists for all colleagues are in order and training hours are tracked. Update Training Matrix accordingly. Monthly training plans to be sent to Learning & Development Manager.<br><br>Administrative Duties<br><br>Responsible for end of month spa retail inventory and submit to Senior Director of Spa & Wellness. Assist with Month End Closing reports in the absence of Senior Director of Spa & Wellness. Ensure that product retail display at The Spa and Spa Boutique is fully stocked and well presented at all times. Raise the necessary Purchase Requests in Moreton Bay System for all retail and professional products. To upkeep the Guest Database in Spa Soft. On a bi-monthly basis, to forward the Guest Database List to Marketing Communications department.<br><br>Additional Duties<br><br>Engineering<br><br>Frequent checks of equipment and facilities to ensure safety and prevent loss of equipment due to negligence of wear and tear. Ensure all processes are in compliance with the Safe, Sound & Sustainable guidelines. <br><br>Review HOTSOS work orders report and ensure that follow ups has been done as and when requires.

The Hotel<br><br>Mandarin Oriental, Doha is located in the heart of Msheireb Downtown Doha, directly fronting the "Barahat Msheireb," an open town square surrounded by impressive retail, dining, entertainment and cultural offerings. The hotel is an intimate and stylish urban oasis blending traditional Qatari heritage with contemporary design, it offers 249 rooms, suites and serviced apartments, nine distinct culinary experience, a luxuriously appointed spa celebrating age old wellness philosophy of the Orient, roof top pool with panoramic views and a selection of unique event venues.<br><br>Our Mission<br><br>Our mission is to completely delight and satisfy our guests. We are committed to continual improvements, to making a difference every day and to being the best.<br><br>Guiding Principles<br><br>Delighting our Guests Delighting our Colleagues Becoming the Best Working Together Acting with Responsibility<br><br>Scope of Position<br><br>Assistant Manager – Spa Operations is responsible for, but not limited to, overseeing the spa & wellness operations.<br><br>Responsibilities<br><br>General: <br><br>It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues. MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements. It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental, Doha Human Resources Strategic Policy. It is part of your role and your responsibility to fully support all learning and development activities. Ensure that all standards of LQE, MOQA and Forbes are followed consistently. You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority. Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal. Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental. Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site. Mandarin Oriental, Doha has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason. Act as a hotel ambassador at all times. To carry out any additional duties requested by management, related to hotel operational activities.<br><br>Departmental<br><br>Responsible for the daily operations of the Spa & Wellness including guest and colleagues’ interactions. Plan the rosters of Spa Concierge and attendants strategically based on operation needs. Taking Spa reservations and attending to guest enquiries when necessary. Daily walkthroughs should be conducted to ensure that all SOPs and MOD tasks are addressed throughout the Spa & Wellness.<br><br>Customer Focus<br><br>Dealing with guest enquiries via phone, email and face to face. Ensure that all guest enquiries are taken care of within 12 hours. Read notes for every appointment and assure that no mistakes have been made. Also assure that appointments are in correct sequence. Maximize revenue by therapist availability. In the absence of Senior Director of Spa & Wellness, meet up with VIPs, journalists and invited guests. Organise internal and external mystery shoppers to help increase and stay consistent in terms of quality standards.<br><br>Colleague Relations<br><br>Conduct refresher trainings for Spa Concierge and Spa Attendants. Refresher trainings include departmental Standard Operating Procedures (SOPs). Review of all SOP Checklists for all colleagues are in order and training hours are tracked. Update Training Matrix accordingly. Monthly training plans to be sent to Learning & Development Manager.<br><br>Administrative Duties<br><br>Responsible for end of month spa retail inventory and submit to Senior Director of Spa & Wellness. Assist with Month End Closing reports in the absence of Senior Director of Spa & Wellness. Ensure that product retail display at The Spa and Spa Boutique is fully stocked and well presented at all times. Raise the necessary Purchase Requests in Moreton Bay System for all retail and professional products. To upkeep the Guest Database in Spa Soft. On a bi-monthly basis, to forward the Guest Database List to Marketing Communications department.<br><br>Additional Duties<br><br>Engineering<br><br>Frequent checks of equipment and facilities to ensure safety and prevent loss of equipment due to negligence of wear and tear. Ensure all processes are in compliance with the Safe, Sound & Sustainable guidelines. <br><br>Review HOTSOS work orders report and ensure that follow ups has been done as and when requires.

The Hotel<br><br>Mandarin Oriental, Doha is located in the heart of Msheireb Downtown Doha, directly fronting the "Barahat Msheireb," an open town square surrounded by impressive retail, dining, entertainment and cultural offerings. The hotel is an intimate and stylish urban oasis blending traditional Qatari heritage with contemporary design, it offers 249 rooms, suites and serviced apartments, nine distinct culinary experience, a luxuriously appointed spa celebrating age old wellness philosophy of the Orient, roof top pool with panoramic views and a selection of unique event venues.<br><br>Our Mission<br><br>Our mission is to completely delight and satisfy our guests. We are committed to continual improvements, to making a difference every day and to being the best.<br><br>Guiding Principles<br><br>Delighting our Guests Delighting our Colleagues Becoming the Best Working Together Acting with Responsibility<br><br>Scope of Position<br><br>Assistant Manager – Spa Operations is responsible for, but not limited to, overseeing the spa & wellness operations.<br><br>Responsibilities<br><br>General: <br><br>It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues. MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements. It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental, Doha Human Resources Strategic Policy. It is part of your role and your responsibility to fully support all learning and development activities. Ensure that all standards of LQE, MOQA and Forbes are followed consistently. You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority. Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal. Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental. Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site. Mandarin Oriental, Doha has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason. Act as a hotel ambassador at all times. To carry out any additional duties requested by management, related to hotel operational activities.<br><br>Departmental<br><br>Responsible for the daily operations of the Spa & Wellness including guest and colleagues’ interactions. Plan the rosters of Spa Concierge and attendants strategically based on operation needs. Taking Spa reservations and attending to guest enquiries when necessary. Daily walkthroughs should be conducted to ensure that all SOPs and MOD tasks are addressed throughout the Spa & Wellness.<br><br>Customer Focus<br><br>Dealing with guest enquiries via phone, email and face to face. Ensure that all guest enquiries are taken care of within 12 hours. Read notes for every appointment and assure that no mistakes have been made. Also assure that appointments are in correct sequence. Maximize revenue by therapist availability. In the absence of Senior Director of Spa & Wellness, meet up with VIPs, journalists and invited guests. Organise internal and external mystery shoppers to help increase and stay consistent in terms of quality standards.<br><br>Colleague Relations<br><br>Conduct refresher trainings for Spa Concierge and Spa Attendants. Refresher trainings include departmental Standard Operating Procedures (SOPs). Review of all SOP Checklists for all colleagues are in order and training hours are tracked. Update Training Matrix accordingly. Monthly training plans to be sent to Learning & Development Manager.<br><br>Administrative Duties<br><br>Responsible for end of month spa retail inventory and submit to Senior Director of Spa & Wellness. Assist with Month End Closing reports in the absence of Senior Director of Spa & Wellness. Ensure that product retail display at The Spa and Spa Boutique is fully stocked and well presented at all times. Raise the necessary Purchase Requests in Moreton Bay System for all retail and professional products. To upkeep the Guest Database in Spa Soft. On a bi-monthly basis, to forward the Guest Database List to Marketing Communications department.<br><br>Additional Duties<br><br>Engineering<br><br>Frequent checks of equipment and facilities to ensure safety and prevent loss of equipment due to negligence of wear and tear. Ensure all processes are in compliance with the Safe, Sound & Sustainable guidelines. <br><br>Review HOTSOS work orders report and ensure that follow ups has been done as and when requires.