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Job Title: Executive Assistant<br><br>Job Code: MF0006<br><br>Department: Executive Office<br><br>Reports To: Managing Director<br><br>Overview<br><br>Seeking a proactive and analytical Executive Assistant to support the Managing Director with strategic planning, KPI/KRA management, and operations coordination. This role requires discretion, business acumen, and strong communication skills.<br><br>Key Responsibilities<br><br>Develop, track & report KPIs/KRAs across the company.<br><br>Support sales/service ops through data analysis & performance tracking.<br><br>Coordinate cross-functional projects & executive communications.<br><br>Prepare reports, dashboards & presentations for decision-making.<br><br>Maintain confidentiality on sensitive matters.<br><br>Requirements<br><br>Bachelor’s degree (MBA preferred).<br><br>4–7 years’ experience in EA, Ops Analyst, or Business Coordinator roles.<br><br>Strong with KPIs, business planning, and MS Office (Excel, Power Point).<br><br>Analytical, organized, and detail-oriented.<br><br>AI tools or dashboard experience is a plus.<br><br>Preferred<br><br>Experience working with senior executives or founders.<br><br>Knowledge of strategy, performance, or process improvement.<br><br>Apply Now<br><br>Your name Your email Phone Number Your message (optional) Note:You will not be considered if you do not submit your resume.

<ul><li>Develop and execute strategic sales plans to achieve ambitious modern trade targets, focusing on key account growth and market penetration within the FMCG sector.</li><li>Lead, coach, and motivate a high-performing sales team, fostering a culture of accountability and continuous improvement to drive exceptional results.</li><li>Build and maintain strong, long-lasting relationships with key decision-makers in major retail chains and hypermarkets, understanding their evolving needs.</li><li>Analyze sales data and market trends to identify opportunities, forecast demand, and optimize product placement and promotional activities.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Business Administration, Marketing, or a related field; MBA preferred.</li><li>Minimum of 5-7 years of progressive sales experience, with at least 3 years specifically in FMCG modern trade management.</li><li>Proven track record of consistently exceeding sales targets and driving growth within large retail accounts.</li><li>Demonstrated expertise in negotiation, trade marketing, and channel management within the FMCG industry.</li></ul>

Primary Purpose Of The Job<br><br>Responsible for coordinating and advising on Operational Excellence, utilizing resources efficiently, fleet optimization and cost saving initiatives.<br><br>Responsible for planning and coordinating reviews of Weekly, Monthly, Quarterly and Annual Reports and advise on the performance enhancement initiatives.<br><br>This is a high-stakes, high-impact, challenging position for a highly motivated, resilient and self-driven individual that must stay updated with current industry trends, technological advancement and changes in market conditions.<br><br>Handling sensitive information with discretion is crucial.<br><br>Should be capable of acting as conflict mediator between various departments or stakeholders and have strong interpersonal and conflict resolution skills.<br><br>Required Experience And Skills<br><br> Minimum 10 years’ experience in Operational Planning with strong understanding of its unique challenges and solutions. Experienced working in multiple sectors, environments and comfortable working in a multinational team. Excellent communication skills both written and verbal are crucial for influencing high-level stake holders. Analytical, creative/innovative problem solving, crisis management and critical thinking skills. Ability to handle multiple tasks with appropriate priority. Resilient under pressure (both internal and external). Strong ability to deal with competing priorities and complex issues.<br><br>Educational Qualifications<br><br>B. Sc. / Bachelor’s degree in Economics, Engineering, Marine Degree or Equivalent. An advanced degree e.g. MBA, Master’s or Ph. D. is desirable.

BUSINESS DEVELOPMENT EXECUTIVE – KOCHI, KERALA<br>Minimum Requirements<br>* Minimum 3 years of experience in business development, IT sales, or a related field.* Proven sales success with Point-of-Sale (POS) hardware, ERP applications, IT hardware, networking equipment, and smart technology solutions.* Strong experience in corporate sales, enterprise account management, and IT services sales.* Excellent communication, presentation, negotiation, and relationship-management skills.* Strong customer-facing and business-development skills, including the ability to identify, develop, and close new business opportunities.* Ability to conduct product demonstrations, client presentations, commercial negotiations, and solution discussions.* Willingness to travel for client meetings, business-development activities, and site visits across Kochi and Kerala.* Ability to work independently, manage sales targets, and drive revenue growth in a highly competitive market.* Strong follow-up, lead-generation, pipeline-management, and closing skills.* Target-driven, energetic, proactive, and results-oriented approach to business development.* Existing relationships with retailers, supermarkets, restaurants, corporate companies, or IT businesses will be an added advantage.* Bachelor’s degree in Business Administration, IT, Marketing, or a related field.* MBA is an added advantage.

<p>The Project Manager is responsible for the end-to-end management and successful execution of Medium Voltage (MV) and Low Voltage (LV) switchgear, protection systems, Substation Automation Systems (SAS), and Digital Power projects within the Customer Services (CS) business. The role ensures that projects are delivered safely, on schedule, within budget, and in compliance with contractual, technical, and quality requirements. The Project Manager serves as the primary customer interface and is accountable for project profitability, customer satisfaction, risk management, and operational excellence throughout the project lifecycle. The position includes retrofit, modernization, upgrade, replacement, maintenance, testing and commissioning, protection relay migration, automation system upgrades, cybersecurity enhancements, and digital service solutions.</p><p><strong>Key Responsibilities</strong></p><p>Project Management &amp; Execution</p><ul><li>Lead and manage multiple customer service projects from order intake through final acceptance and warranty closure.</li><li>Develop project execution plans, schedules, resource plans, risk registers, and communication plans.</li><li>Ensure compliance with PM@Siemens principles, customer requirements, and contractual obligations.</li><li>Coordinate engineering, procurement, manufacturing, logistics, installation, testing, commissioning, and handover activities.</li><li>Monitor project progress and implement recovery plans when required.</li><li>Conduct project review meetings with internal and external stakeholders.</li><li>Manage MV/LV switchgear projects.</li><li>Lead protection and automation project teams.</li><li>Be responsible for commercial and financial management, including profit and loss (P&amp;L) accountability.</li><li>Serve as the primary point of contact for customers and establish and maintain strong customer relationships.</li><li>Ensure compliance with Health, Safety, and Environment (HSE) standards and promote Siemens' Zero Harm Culture.</li><li>Ensure adherence to Siemens Quality Management requirements.</li><li>Lead cross-functional project teams and coordinate project activities effectively.</li><li>Identify, assess, and mitigate project risks throughout the project lifecycle.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>What We Are Looking For</strong></p><p>Required Qualifications</p><ul><li>Bachelor's Degree in Electrical Engineering.</li></ul><p>Preferred Qualifications</p><ul><li>Master's Degree in Electrical Engineering, Project Management, or Business Administration (MBA).</li><li>Professional certifications such as PMP (Project Management Professional), Siemens Certified Project Manager, PRINCE2 Practitioner, PMI-SP, NEBOSH, or IOSH.</li></ul><p>Experience Requirements</p><ul><li>Minimum of 8-12 years of experience in power distribution, protection, and automation systems.</li><li>Minimum of 5 years of project management experience.</li><li>Proven experience in MV/LV switchgear projects.</li><li>Strong experience in protection and automation projects.</li><li>Experience in both brownfield and greenfield projects.</li><li>Experience managing projects within utility, infrastructure, transportation, commercial, industrial, water, oil &amp; gas, and energy sectors.</li><li>Experience in customer service, retrofit, and modernization projects is highly preferred.</li></ul>

Purpose This role offers an exceptional opportunity to shape Ooredoo Money's SME and microlending business strategy while driving significant commercial impact in Qatar's rapidly evolving fintech and small business financing landscape. The successful candidate will combine deep expertise with strong commercial acumen to accelerate our growth across SME and microlending services.<br>Context Ooredoo Financial Services (OFS) is an established operating company in Qatar under the brand name Ooredoo Money, part of OFTI LLC, a dynamic scale-up fintech company. With over 12 years in the market, we combine the heritage and stability of a highly successful founding group with the ambition and passion of a talented team. We provide secure and convenient payment tools that empower everyday people, promoting financial inclusivity for all. Join us for a unique and exciting opportunity to be part of a financial technology revolution, making financial services more accessible, inclusive, and empowering.<br>Role Accountabilities<br>SME Business Scaling & Partnership Management Own the commercial strategy for scaling Ooredoo Money's SME business ecosystem, including merchant services, business accounts, and value-added services Identify, evaluate, and commercially onboard SME-focused partners including business solution providers, accounting software companies, and supply chain finance partners Negotiate commercial agreements, revenue sharing models, and SLAs with SME ecosystem partners to ensure optimal business outcomes Develop and execute go-to-market strategies for SME services, including pricing models, business incentives, and acquisition campaigns Coordinate cross-functional teams to ensure seamless integration of SME services while maintaining commercial viability and regulatory compliance<br>Credit Risk & Portfolio Commercial Management Own the commercial P&L for Ooredoo Money's SME and Microlending business lines Develop and execute scaling strategies to grow loan origination volumes, portfolio size, and revenue contribution Analyze credit market trends, competitor positioning, and regulatory dynamics to optimize commercial strategy and maintain competitive advantage Manage key institutional relationships and negotiate commercial terms with microlending and SME business partners<br>Data Analytics & Commercial Intelligence Leverage advanced analytics to identify lending opportunities, customer behavior patterns, and credit risk indicators across individual and SME segments Build and maintain comprehensive dashboards tracking lending performance, portfolio metrics, commercial KPIs, and early warning indicators Conduct deep-dive analyses on borrower data, transaction patterns, and repayment behavior to optimize underwriting criteria and improve loan economics Generate actionable insights from lending and SME transaction data to inform commercial strategy, risk management, and market expansion decisions<br>Cross-Functional Commercial Coordination Collaborate closely with technology, risk management, and compliance teams to ensure commercial requirements are integrated into lending platform development Draft detailed Business Requirements Documents (BRDs) that translate business objectives into actionable technical, risk, and operational specifications Coordinate user acceptance testing (UAT) for lending solutions, ensuring commercial are met before launch<br>Market Intelligence & Competitive Analysis Monitor microlending industry trends, regulatory changes, and competitive developments to inform commercial strategy and product positioning Conduct regular analysis of competitor lending offerings, pricing models, underwriting criteria, and market positioning strategies Identify emerging fintech lending technologies and assess their commercial viability for Ooredoo Money's ecosystem Support strategic decision-making through comprehensive market intelligence and commercial opportunity assessments in the SME financing space<br>Stakeholder Communication & Reporting Prepare and present regular commercial performance reports to senior management, highlighting lending portfolio metrics, SME business performance, and growth opportunities Manage stakeholder communications across internal teams and external partners to ensure alignment of commercial objectives and risk management Lead commercial discussions with key SME clients, lending partners, and regulatory stakeholders to drive business growth and resolve commercial issues<br><br>Key Performance Indicators (KPIs) P&L for SME and Microlending Business Number of merchants and new partnerships for driving business growth Customer Satisfaction/Voice of customer score across SME and consumer base<br>Experience Master's degree in Business, Finance, Economics, or related discipline; MBA or advanced degree preferred8+ years of experience in SME banking, lending business or commercial management within fintech, banking, or digital financial services Proven track record of launching financial products and managing commercial P&L responsibility with demonstrated revenue growth in SME services or lending<br>Minimum Entry Qualifications6+ years of experience in commercial/business management within fintech, banking, or digital financial services Must have launched and scaled a microlending business or proposition for a leading Fintech or Digital Bank Bachelor's degree in Business, Finance, Economics, or related discipline; MBA or advanced degree preferred<br>Personal Profile Analytical Mindset: Strong analytical and problem-solving skills with ability to translate complex data into actionable commercial strategies Commercial Focus: Results-driven with proven ability to identify and capitalize on commercial opportunities Collaboration Skills: Excellent cross-functional collaboration abilities with experience working in fast-paced, regulated environments Communication Excellence: Outstanding verbal and written communication skills with ability to present complex commercial and risk concepts to diverse stakeholders Innovation Drive: Passion for financial inclusion, lending innovation, and staying ahead of industry trends in microlending and SME financing Adaptability: Comfortable working in dynamic regulatory environments with ability to manage multiple commercial initiatives while ensuring compliance Integrity: Demonstrates highest standards of ethics and integrity in all commercial dealings, especially in lending and customer financial welfare Customer-Centric: Strong focus on understanding borrower and SME needs while translating them into commercially viable and responsible lending solutions

Key Responsibilities :Lead the end-to-end delivery of the national ERP program, including scope, schedule, budget, risks, dependencies, resources, and benefits. Manage and coordinate multiple workstreams including ERP implementation, business transformation, data migration, integrations, testing, change management, and go-live. Lead governance and executive reporting, including program status, risks, issues, decisions, and strategic recommendations. Act as the senior Oracle ERP and technology SME, providing expert guidance on solution architecture, integrations, data, security , and ERP design decisions. Conduct independent QA and assurance of Program Deliverables including key System Integrator deliverables and challenge proposed solutions, designs, assumptions, and technical decisions. Assess program readiness across business , architecture, data, integrations, testing, security, operational readiness, cutover, and go-live.<br> Required Experience & Qualifications Fluent Arabic and English are mandatory.12+ years of experience in technology, Oracle based ERP, program management, or digital transformation. Proven track record leading large-scale, complex ERP or digital transformation programs. Strong experience with Oracle Fusion Cloud ERP; Oracle ERP implementation experience is highly desirable. Demonstrated experience in government/public-sector digital transformation, preferably at national or multi-entity level. Proven experience reviewing and assuring major technology and ERP deliverables. Experience managing large System Integrators and technology vendors. Proven ability to engage and influence senior executives, Steering Committees, and senior stakeholders. Bachelor's degree in IT, Computer Science, Engineering, Business, or related field; Master's/MBA preferred

<p>Job Role: Leads the team and oversees end-to-end payment operations. Coordinates with business and IT stakeholders. Manages escalations and reports performance to senior management.</p><p>The Payment Operations Manager leads the end-to-end payment operations team, ensuring smooth execution of all payment activities. This role acts as the bridge between the business, IT, and banking partners, while managing escalations and reporting performance metrics to senior leadership.</p><p>Key Responsibilities:</p><ul><li>Lead and manage the Payment Team, providing direction and support.</li><li>Oversee payment processing, reconciliation, reporting, and issue resolution.</li><li>Coordinate with internal departments (Finance, IT, Taxpayer Services) and external stakeholders (banks, vendors).</li><li>Monitor SLA compliance and manage escalations.</li><li>Prepare and present periodic performance and risk reports.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><b>Qualifications Required:</b></p><ul><li>Bachelor s degree in Finance, Accounting, Business Administration, or a related field. (Master s degree or MBA is a plus.)</li><li>Professional certifications such as CAMS, CIMA, or CPA are advantageous.</li></ul><p>Experience Required:</p><ul><li>7 10 years of experience in payment operations, banking, or financial services.</li><li>Minimum 3 5 years of leadership experience managing a payment or finance operations team.</li><li>Proven experience in:</li><ul><li>Payment processing and reconciliation</li><li>Working with ERP/financial systems and payment platforms</li><li>Interdepartmental coordination (especially with Finance, IT, and external banks/vendors)</li><li>Handling SLA monitoring, issue resolution, and performance reporting</li></ul></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>The Business Development Director determines the long-term strategic objectives of the Cluster in conjunction with the short- and long-term objectives of the organization. The role ensures business growth through directing and managing business development activities to strategize approaches, technical pre-qualifications and quotations for the competitive tender projects.</p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p>Develop and implement strategic plans to drive business growth across multiple locations or business units within a cluster.</p><br> <p>Identify and pursue new business opportunities within the cluster to expand market presence and revenue streams.</p><br> <p>Build and maintain relationships with key clients, partners, and stakeholders across the cluster to drive collaboration and revenue growth.</p><br> <p>Lead and mentor a team of business development professionals across different locations or business units, providing guidance and support.</p><br> <p>Coordinate with local teams to develop tailored solutions and proposals for clients within the cluster.</p><br> <p>Negotiate contracts, agreements, and partnerships at a cluster level to achieve mutually beneficial outcomes.</p><br> <p>Monitor market trends and competitor activities across the cluster, adapting strategies as needed to maintain a competitive edge.</p><br> <p>Analyze sales performance and KPIs across the cluster, identifying areas for improvement and implementing corrective actions.</p><br> <p>Prepare and present cluster-level reports, forecasts, and presentations to senior management and stakeholders.</p><br> <p>Represent the cluster at industry events, conferences, and networking opportunities to promote brand awareness and generate leads on a regional scale.</p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>Ability to identify and evaluate market opportunities, develop long-term business strategies, and align them with organizational goals.</p><br> <p>Proficient in conducting thorough market research and analysis to uncover trends, opportunities, and competitive threats.</p><br> <p>Skilled in negotiating and forging strategic partnerships, alliances, and collaborations to expand market reach and capabilities.</p><br> <p>Expertise in assessing and managing risks associated with business development initiatives, ensuring compliance with legal and regulatory requirements.</p><br> <p>Strong ability to communicate business development strategies and progress to stakeholders, including executive teams, board members, and external partners.</p><br> <p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br> <br><br><u><b>Job Experience</b></u> <br><p>Minimum 8 years working experience, 5 years in a relevant supervisory position, 2 years GCC experience is a plus</p><br><br><br><u><b>Competencies</b></u> <br>Agility<br>AI Fluency<br>Resilience<br>Quality_321977507<br>Leadership_321977503<br>Sales Trend Analysis L4<br>Business Development L4<br>Relationship Management L4<br>Risk Management L4<br>Business Acumen L4<br>Build High-Performing Teams<br>Speed of Execution<br>Build Process and Systems<br>Provide Direction<br>Drive Cost Optimization<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in Sales and Marketing or Business Administration<br>Master's degree in Master of Business Administration (MBA) or similar Graduate Degree<br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the job Clinical Pharmacist <p>People Dynamics is Hiring | Clinical Pharmacist | Qatar<br>We are urgently looking for an experienced Clinical Pharmacist for a 6-month contract in Qatar.<br>Requirements:<br> Licensed Clinical Pharmacist or proven experience as a Clinical Pharmacist<br> Experience with one of the major hospitals in Qatar is highly preferred<br> PharmD (Doctor of Pharmacy) or a Master's Degree in Pharmacy completed within the last 3 years<br> Strong clinical knowledge and excellent communication skills<br> Candidates must be currently and locally available in Qatar</p><br> <br> <br> </div>

Job Summary<br><br>We are looking for a Treasury Manager - Debt & Exposure Management in Qatar for a client. The role assists the Treasury Director in the management of debt and equity financing, liquidity risk, counterparty risk management, interest rate and foreign exchange exposures and oversight of cash flow forecasting.<br><br>Job Responsibilities:<br><br>Manage Group banking relationships for debt and equity funding requirements in accordance with policies and guidelines. Assess and manage financial risks, including interest rate risk, foreign exchange risk, and credit risk, through hedging and risk management strategies. Manage and co-ordinate with lenders and legal counsel LMA documentation for debt facilities. Monitor and analyze market trends, economic conditions, and regulatory changes to anticipate potential impacts on the organization's financial position and strategies. Provide support to senior management on financial risk assessments, investment strategies, and capital allocation decisions. Assist the Treasury Director and CFO with balance sheet capital structuring and impact on leverage ratios Management covenant analysis and remediation structures relating to Group debt.<br><br>Job Requirements:<br><br>Minimum 12 years’ experience in a tier 1 bank or corporation. GCC experiences an advantage. Bachelor’s degree in business, accounting and finance, or economics. MBA, CFA, CMA, ACA or ACCA is mandatory Proficiency in financial risk management, including foreign exchange risk, interest rate risk, and credit risk. Experience in right-sizing capital structure for a top tier corporate organization. Experience in the following debt and equity structures – Sukuk, Private Placement, Syndication, Bilateral, Bridge and Club structures, Bond issuance and IPO. Proficiency in regulatory and compliance requirements for a listed company, including KYC and AML specialism. Strong communication and interpersonal skills. Experience in developing and implementing treasury policies, procedures, and controls to ensure compliance with regulatory requirements and best practices. Strong Excel skills. ERP knowledge, preferably SAP.<br><br>Required Competencies:<br><br>Resilience and agility AI Fluency Execution Leadership Banking Relationships Credit Analysis Foreign Exchange Management Debt Management Equity Financing Communication and influence LMA documentation Provide Direction

Role Overview:<br>Our client is a leading banking institution with a strong international presence and an established reputation for growth, innovation and excellence in financial services. The Senior Vice President – Strategy Development will be a key member of the senior leadership team, responsible for shaping and delivering the organization’s strategic agenda across businesses, functions and international markets.<br>The role will lead high-impact, Group-wide strategy engagements and work closely with Executive Management and senior stakeholders to identify growth opportunities, strengthen competitive positioning and translate strategic priorities into actionable initiatives that drive sustainable growth, profitability and long-term value.<br>Key Responsibilities:<br>Shape & Lead Strategy: Lead the development of enterprise, regional, country, business and functional strategies, from strategic diagnosis and market assessment through to recommendations, prioritization and implementation. Advise Executive Leadership: Act as a trusted strategic advisor to Executive Management and senior business leaders, providing insights and recommendations on growth opportunities, market dynamics, competitive positioning, performance and strategic priorities. Drive High-Impact Initiatives: Own a portfolio of complex, high-priority strategic assignments, managing multiple engagements simultaneously and ensuring rigorous analysis, clear strategic choices and impactful outcomes. Lead Strategic Performance: Drive strategic planning and performance management, including financial plans, KPIs, market sizing, business cases and performance reviews, with a clear focus on sustainable growth, profitability and productivity. Build & Lead the Strategy Function: Lead, coach and develop a high-performing strategy team, fostering analytical excellence, commercial thinking, innovation and strong execution capabilities. Influence Across the Organization: Establish strong relationships with business and functional leaders across the organization and international markets, ensuring alignment, effective governance and successful execution of strategic priorities. Champion Best Practice & Governance: Continuously enhance strategy methodologies, frameworks and governance standards while ensuring all strategic initiatives operate within the organization’s risk, regulatory, compliance and control environment.<br>What We’re Looking For:<br>15+ years of professional experience, including at least 7 years in strategy development, corporate strategy or management consulting, with a demonstrable track record of career progression and leadership. Candidates from top-tier strategy consulting firms such as McKinsey & Company, Boston Consulting Group (BCG), Bain & Company, Oliver Wyman and Roland Berger, as well as senior in-house strategy functions within leading international financial services institutions, are strongly preferred. Proven experience leading complex, enterprise-level strategy assignments from strategy formulation through implementation, ideally across multiple markets or business lines. Strong exposure to Executive Management and Board-level stakeholders, with exceptional communication, influencing and stakeholder-management capabilities. Proven ability to lead, develop and motivate high-performing strategy teams within complex, multinational organizations. Exceptional strategic, analytical, commercial and problem-solving capabilities, with a strong understanding of financial services and international markets. Bachelor’s/Master’s degree from a leading academic institution; MBA preferred.

Head of Portfolio Management - Arabic & English <br>We are looking for an exceptional Portfolio Head to join a high-value Program Delivery Office in Doha, Qatar.<br>This is a senior leadership opportunity for an experienced transformation, consulting, programme or portfolio professional who is comfortable operating in complex environments and engaging with senior executives, government entities and diverse stakeholders.<br>You will play a key role in shaping and driving a major portfolio of strategic initiatives, bringing together multiple workstreams, challenging progress, identifying emerging issues and ensuring that priorities translate into tangible outcomes.<br>What You Bring Strong experience across large-scale transformation, programmes, portfolios or strategic delivery Experience working with senior executives and complex stakeholder groups Background with a leading consulting firm, government entity, sovereign organisation, major transformation programme or large enterprise Exceptional commercial, analytical and problem-solving ability Strong leadership presence and the ability to influence at the highest levels Experience managing and developing high-performing teams Excellent English communication skills; Arabic is mandatory Bachelor's degree required; MBA or relevant professional certification advantageous Strong interest and capability in leveraging AI and emerging technologies<br>The Opportunity<br>This is a chance to take a visible leadership position within an ambitious organisation, working on high-impact initiatives of significant strategic importance and influencing outcomes across a complex ecosystem.<br>If you are a high-calibre leader who enjoys solving complex problems, challenging the status quo and making things happen, we would like to hear from you.<br>Location: Doha, Qatar Position: Full-time

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose Summary: <br> <p><span>The incumbent will be consulted for overseeing the IT Service Management (ITSM) program, functioning as an objective body that reviews and evaluates IT Service Management operations and delivery within the Group Information Technology Division (GITD). The role ensures management and employees comply with ITSM rules and regulations, IT policies and procedures are followed, and organizational behavior meets the Bank's Standards of Conduct.</span></p><br> <br> <br><br> Essential Duties &amp; Responsibilities by Dimensions: <br> <span>A. Shareholder &amp; Financial</span><ul><li><p><span>Develop, maintain, and revise ITSM policies and procedures for ITD operations and compliance.</span></p><br></li><li><p><span>Support the day-to-day operation of the ITSM Program.</span></p><br></li><li><p><span>Support corrective action plans to resolve IT-related issues and provide guidance to prevent recurring problems.</span></p><br></li><li><p><span>Delegate and direct service tasks, monitor project progress, and manage service team members to ensure objectives are achieved.</span></p><br></li><li><p><span>Assist with administrative activities including invoice management, order processing, and inventory tracking.</span></p><br></li><li><p><span>Monitor Service Desk performance and improve service methods to increase productivity and customer satisfaction.</span></p><br></li><li><p><span>Monitor department issues and client complaints and develop corrective measures to reduce recurring incidents.</span></p><br></li><li><p><span>Implement KPIs and best practices for IT Service Management.</span></p><br></li><li><p><span>Promote cost consciousness, efficiency, and productivity while minimizing costs and waste.</span></p><br></li><li><p><span>Act within delegated authority limits.</span></p><br></li></ul><span>B. Customer (Internal &amp; External)</span><ul><li><p><span>Monitor and coordinate ITD compliance and governance activities.</span></p><br></li><li><p><span>Ensure proper reporting of ITD violations or potential violations.</span></p><br></li><li><p><span>Coordinate across IT departments regarding Service Management policies, standards, procedures, and guidelines.</span></p><br></li><li><p><span>Ensure confidentiality, integrity, and reliability of IT documentation.</span></p><br></li><li><p><span>Assist customers with queries related to Bank products and services.</span></p><br></li><li><p><span>Maintain activities in accordance with Service Level Agreements (SLAs).</span></p><br></li><li><p><span>Build and maintain effective relationships with related departments and units.</span></p><br></li><li><p><span>Provide timely and accurate information to auditors, compliance, financial control, and risk functions when required.</span></p><br></li></ul><span>C. Internal (Processes, Products, Regulatory)</span><ul><li><p><span>Support closure of audit gaps across ITD related to IT processes and systems.</span></p><br></li><li><p><span>Assess IT-related risks and prepare remediation plans.</span></p><br></li><li><p><span>Ensure policies, standards, procedures, guidelines, and system documentation are followed.</span></p><br></li><li><p><span>Review project documentation produced by IT departments to ensure compliance with documentation standards. </span></p><br></li></ul><span>D. Learning &amp; Knowledge</span><ul><li><p><span>Maintain strong knowledge and expertise in professional IT documentation.</span></p><br></li><li><p><span>Possess technical understanding of IT systems for effective documentation.</span></p><br></li><li><p><span>Identify and pursue professional development opportunities.</span></p><br></li><li><p><span>Design and implement efficient procedures for distributing and installing changes to IT systems.</span></p><br></li><li><p><span>Ensure implementations are traceable, secure, authorized, tested, and properly maintained.</span></p><br></li><li><p><span>Maintain software master copies and configuration management databases.</span></p><br></li><li><p><span>Train new employees on ITSM procedures.</span></p><br></li><li><p><span>Maintain knowledge of ITIL v3 and related technologies.</span></p><br></li><li><p><span>Keep current with developments in the professional field.</span></p><br></li></ul> <br> <br><br> Education/Experience Requirements: <br> <ol><li><p><span>Bachelor's degree in Computer Science, Computer Engineering, or related discipline.</span></p><br></li><li><p><span>MBA or Master's degree is an advantage.</span></p><br></li><li><p><span>Experience in:</span></p><br><ul><li><p><span>IT Service Management documentation</span></p><br></li><li><p><span>IT Governance</span></p><br></li><li><p><span>Information Security</span></p><br></li><li><p><span>Technical documentation of IT systems</span></p><br></li></ul></li><li><p><span>Minimum 4 years of experience in a major bank.</span></p><br></li><li><p><span>At least 2-4 years of experience in an IT Service Management operations function.</span></p><br></li><li><p><span>ITSM training courses and certifications are preferred.</span></p><br></li><li><p><span>ITIL Foundation certification is mandatory.</span></p><br></li><li><p><span>ITIL Practitioner certification is preferred.</span></p><br></li><li><p><span>Any ITSM certification is an advantage</span></p><br></li></ol> <br> <br> </div>