وظائف كول سنتر - الدوحة قطر

Hiring Now: Multiple Hyperscale Data Center Vacancies in Qatar & Saudi Arabia<br>As part of Mannai Corporation’s continued regional expansion, we are hiring experienced professionals to join our MEP and ELV project teams for hyperscale data center projects in Qatar and Saudi Arabia.<br>Candidates with strong experience in hyperscale data centers, mission-critical facilities, or complex MEP infrastructure projects are invited to apply.<br>Face-to-Face Interview Drive – India???? Hyderabad???? Chennai???? Tentatively scheduled for the first week of August 2026<br>Shortlisted candidates will have the opportunity to meet directly with our project leadership and recruitment teams.<br>Job Purpose The selected professionals will support the planning, execution, commissioning, and successful delivery of hyperscale data center construction projects.<br>Open Positions• Senior Project Manager• Data Center Systems Manager• Construction Manager• QA/QC Manager• HSE & Security Manager• Technical Manager• Planning Manager• Testing & Commissioning Manager• Commercial & Contracts Manager• Procurement Engineers• UPS Field Service Engineer• Data Center Cooling Product Field Service Engineer• Auto CAD Draftsmen• Quantity Surveyors<br>Key Responsibilities• Support the planning and delivery of data center construction projects.• Coordinate with consultants, contractors, vendors, and project stakeholders.• Monitor project schedules, budgets, quality standards, and deliverables.• Review engineering drawings, technical submittals, and construction documents.• Ensure compliance with project specifications, safety standards, and applicable codes.• Manage site activities and resolve technical and operational issues.• Support testing, commissioning, handover, procurement, and material coordination.• Prepare progress reports and technical documentation.<br>Qualifications and Experience• Proven experience in hyperscale data centers or mission-critical infrastructure projects is mandatory.• 5–15+ years of relevant experience, depending on the position.• Bachelor’s degree or diploma in Electrical, Mechanical, Civil Engineering, Construction Management, Quantity Surveying, or a related discipline.• Strong understanding of MEP systems, construction methodologies, and the full project lifecycle.• Experience working with international standards and industry best practices.• Professional certifications such as PMP, LEED, NEBOSH, OSHA, Autodesk BIM, or equivalent will be an advantage.<br>Take the next step in your career and be part of landmark hyperscale data center projects in Qatar.<br>Reach out to us at mcw-support@mannai.com.qa

POSITION OVERVIEW<br>The Data Center Technical Manager is a senior engineering role within UCC Holding's Power & Digital delivery division. The role is responsible for the end-to-end technical integrity of data center projects from front-end definition through to construction handover, ensuring that power, cooling, civil, and ICT systems are designed to hyperscale and colocation standards and are fully constructable and operable at commissioning. Working in close alignment with the COO, Data Center Executive Director and the project execution team, the Technical Manager serves as the day-to-day technical authority on assigned projects, owning design standards, discipline coordination, OEM interfaces, and technical risk management across the full delivery lifecycle.<br>KEY RESPONSIBILITIESTechnical Leadership & Design Management Lead multi-disciplinary engineering teams across power, cooling, civil/structural, and ICT disciplines Own technical standards and design basis documentation through to FEEDEnsure all designs are constructable, installation logic aligned, and ready for site execution Manage inter discipline coordination and clash resolution using 3D plant modelling tools (REVIT, etc.) Power Systems Oversee HV/MV/LV power architecture design including utility intake, MV switchgear, transformers, and LV distribution Manage UPS, battery storage, and generator system design and OEM interfaces Ensure power redundancy models are correctly implemented, targeting AI-ready campuses Coordinate protection, metering, and power quality studies with specialist consultants Cooling & MEPLead cooling system design including air-side economization, chillers, air cooling, and liquid cooling for high-density AI compute Target PUE benchmarks in line with hyperscale client requirements; industry benchmark for AI campuses is 1.2–1.4 PUEOversee plumbing, drainage, HVAC, and fire suppression system design and integration Interface with energy modelling teams to validate system performance and efficiency projections Civil, Structural & Building Manage civil and structural design scope including foundations, raised floor systems, data halls, and façade Ensure structural designs accommodate equipment loadings, seismic considerations, and phased capacity expansion Oversee M&E services coordination within building fabric to eliminate site clashes and rework ICT, Cabling & Connectivity Oversee ICT infrastructure design including structured cabling, fiber backbone, and carrier-neutral meet-me rooms Ensure DCIM-readiness is embedded in design from the outset to support operational efficiency post-handover Coordinate with network operators and hyperscale clients on connectivity and meet-me room requirements Commissioning Alignment Engage the commissioning team from FEED stage to ensure testability and safe energization sequences are designed in Define and review CX documentation including CX plans, ITPs, FAT and SAT procedures Ensure technical handover packages are complete, accurate, and meet client O&M requirements HSE & Quality Embed safety by design principles across all engineering disciplines Own HAZOP/HAZID planning and chairing, ensuring action close-out is tracked Manage quality assurance processes for design deliverables including review gates, checking, and sign-off Client & Stakeholder Management Act as primary technical interface with hyperscale and colocation clients during design development Lead technical clarification meetings with clients, authorities, and utility providers Represent UCC in technical workshops with OEMs, specialist consultants, and external design teams<br>QUALIFICATIONS & EXPERIENCEEssential Degree in electrical engineering, mechanical engineering, or a related discipline (BEng / MEng)10+ years of engineering experience in mission-critical facilities or data center projects Demonstrated experience delivering hyperscale or large-scale colocation data center projects Deep working knowledge of data center power architecture Strong cooling systems experience Proven ability to lead multi-disciplinary design teams of 10+ engineers Experience with FEL/FEED-driven delivery models Proficiency in design tools including Auto CAD, REVIT, or equivalent Working experience in the Middle East or comparable international markets Desirable LEED, BREEAM, or equivalent sustainability certification experience Familiarity with hyperscale client design standards (Google, Microsoft Azure, Meta, AWS, Oracle)

يسعى عميلنا إلى توظيف مصمم نمذجة معلومات البناء (BIM) لدعم تنفيذ مشروع إنشاء مركز بيانات على نطاق واسع في الدوحة، قطر. سيكون الدور مسؤولاً عن تطوير وتنسيق وإدارة نماذج BIM عبر تخصصات الأعمال المدنية والإنشائية والمعمارية والميكانيكية والكهربائية والسباكة (MEP) لدعم تنسيق التصميم، واكتشاف التعارضات، وتسلسل البناء، وتسليم المشروع.<br><br>المسؤوليات الرئيسية<br><br>تطوير وصيانة نماذج BIM دقيقة لمشاريع إنشاء مراكز البيانات. تنسيق مخرجات BIM عبر تخصصات الأعمال المدنية والإنشائية والمعمارية (CSA) والأعمال الميكانيكية والكهربائية والسباكة (MEP). دعم عمليات اكتشاف التعارضات وتنسيق مراجعات النماذج مع الاستشاريين والمقاولين وفرق المشروع. إنتاج رسومات الورشة، والمخططات المنسقة، ووثائق البناء من نماذج BIM. ضمان الالتزام بمعايير BIM ومتطلبات المشروع وبروتوكولات الرسم طوال دورة حياة المشروع. دعم فرق البناء بتحديثات النماذج، وطلبات المعلومات (RFIs)، وتنسيق التصميم. المشاركة في اجتماعات التنسيق والمساعدة في حل النزاعات التقنية والمكانية. العمل بشكل وثيق مع الفرق الهندسية وفرق الموقع لضمان دقة النموذج وقابليته للبناء.<br><br>المتطلبات<br><br>خبرة لا تقل عن 5 سنوات في نمذجة BIM ضمن مشاريع البناء. يجب أن يمتلك خبرة في مشاريع إنشاء مراكز البيانات. خبرة قوية في تنسيق BIM للأعمال المدنية والإنشائية والمعمارية (CSA) و/أو الميكانيكية والكهربائية والسباكة (MEP). إتقان برامج Revit وNavisworks وAutoCAD وأدوات تنسيق BIM. خبرة في اكتشاف التعارضات، ورسومات الورشة، ونماذج البناء المنسقة. فهم بيئات مراكز البيانات وتسليم البناء السريع. القدرة على التنسيق مع فرق متعددة التخصصات وإدارة مواعيد المشروع النهائية. دبلوم أو درجة علمية في الهندسة أو العمارة أو BIM أو مجال ذي صلة. يفضل الخبرة السابقة في العمل على مشاريع واسعة النطاق أو مشاريع بالغة الأهمية. يجب أن يكون المقيم في قطر.

Overview<br><br>As a Microsoft Data Center Technician (DCT), you will stage, set up and perform hardware deployments. In addition, you will also perform troubleshooting and diagnostics on equipment, as well as perform hardware decommissions for simple changes and refreshes following Standard Operating Procedures. This opportunity will allow you to deepen your understanding of Data Center standard processes and procedures, develop mentoring skills while providing guidance to peers, familiarizing yourself with security and data management procedures, and accelerate your career growth in the process.<br><br>Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, One Drive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.<br><br>Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.<br><br>With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.<br><br>Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.<br><br>Responsibilities<br><br>Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components with minimal customer and business disruption. Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs). Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance. Follows procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists. Assists and provides guidance to other technicians to complete challenging or complex tasks. Completes required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and relevant on-the-job training Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work Has pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities. Embodies our culture and values.<br><br>Qualifications<br><br>High school diploma, or equivalent and basic knowledge of computer hardware and components AND experience supporting IT equipment or related technology.<br><br>Background Check Requirements<br><br>Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:<br><br>Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.<br><br>While not required, we also look for the following Preferred Qualifications:<br><br>Experience supporting IT equipment or related technology. Applicable certifications: Comp TIA (A+, Server+, Network+), Basic Structure Cabling (BSC).<br><br>This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.<br><br>Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview<br><br>As a Microsoft Data Center Technician (DCT), you will stage, set up and perform hardware deployments. In addition, you will also perform troubleshooting and diagnostics on equipment, as well as perform hardware decommissions for simple changes and refreshes following Standard Operating Procedures. This opportunity will allow you to deepen your understanding of Data Center standard processes and procedures, develop mentoring skills while providing guidance to peers, familiarizing yourself with security and data management procedures, and accelerate your career growth in the process.<br><br>Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, One Drive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.<br><br>Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.<br><br>With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.<br><br>Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.<br><br>Responsibilities<br><br>Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components with minimal customer and business disruption. Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs). Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance. Follows procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists. Assists and provides guidance to other technicians to complete challenging or complex tasks. Completes required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and relevant on-the-job training Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work Has pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities. Embodies our culture and values.<br><br>Qualifications<br><br>High school diploma, or equivalent and basic knowledge of computer hardware and components AND experience supporting IT equipment or related technology.<br><br>Background Check Requirements<br><br>Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:<br><br>Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.<br><br>While not required, we also look for the following Preferred Qualifications:<br><br>Experience supporting IT equipment or related technology. Applicable certifications: Comp TIA (A+, Server+, Network+), Basic Structure Cabling (BSC).<br><br>This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.<br><br>Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview<br><br>Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $4.5B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.<br><br>The Fitness Center Clerk/Trainer is responsible for performing the day-to-day tasks for operation of 24/7 fitness facilities. Services provided include fitness instructional classes and personal training, basic facility & equipment maintenance, sports leagues, special events, incentive programs and other supporting activities as specified in the Performance Work Statement. The Fitness Center Clerk/Trainer reports to the Fitness Center Manager and Lead Fitness Center Clerk.<br><br>Responsibilities<br><br>Responsible for the day-to-day execution of Fitness Center Services as specified in the Performance Work Statement. Responsible for communicating and upholding company standards, leading by example, working as a team and providing clean, friendly and well-maintained fitness centers. Shall conduct group training and personal training sessions. Facilitate sports leagues, special events, incentive programs and other supporting activities. Responsible for the maintenance and condition of the equipment in the facility. Shall maintain procedures for tracking and issuing fitness/sports equipment to guests. Provides clean jerseys and towels to authorized fitness guests. Completes weekly inspections of fitness and sports equipment, fields and facilities and documents discrepancies and forwards to the appropriate personnel for resolution. Ensure bottled water is stocked in refrigeration units and clean weekly. Pick up trash and other items left behind by guests as needed. Responsible for maintaining a safe, clean, sanitary, healthy, presentable, professional atmosphere, free of dust, clutter and trash in all working facilities and areas. Responsible for following a comprehensive, flexible, and properly documented training program. Responsible for proper utilization and safeguarding of all government and contractor provided property (e.g., to include government facilities, equipment and tools). Responsible for precise execution of company time reporting procedures and accurate completion of timesheet. Performs other duties as assigned.<br><br>Qualifications<br><br>Qualifications Must have American Red Cross CPR/AED and first aid certification or equivalent or be able to obtain this certification within 60 days of hire. Must be certified in Personal Training from a certifying body recognized by the Air Force or Group Instructor classes such as step aerobics, cross fit, spin, etc.) certification in Water Aerobics preferred or be able to obtain this certification within 60 days of hire. Must have a valid Passport. Must be approved by host country vetting process. Must be able to read, write, speak and understand English fluently. Must be able to pass employment requirements that include medical, dental, drug testing, background checks, etc. Experience Minimum of one year of working in a health club setting. Experience to include leading group instructional classes, personal training sessions, knowledge of intramural sports rules and excellent customer satisfaction results. Skills Good communication, teamwork and customer service skills. Working Environment Work will be indoors and outdoors. Exposure to heat, cold, dust, noise, chemicals may occur. Overtime and shift work may be required depending on contractual needs. Employee must comply with all Federal, State and Local regulations and published Company work rules as well as written instructions. Task specific work environment training will be provided as required. Must be prepared to function in a wartime environment to support U. S. interests. 100% Overseas Assignment. At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.

نظرة عامة<br><br>تعمل شركة V2X في جميع أنحاء العالم على بناء حلول ذكية مصممة لدمج البنية التحتية المادية والرقمية من القاعدة إلى ميدان المعركة. نحن نقدم 120 عاماً من دعم المهام الناجح لتحسين الأمن وتبسيط الخدمات اللوجستية وتعزيز الجاهزية. تماشياً مع هدف مشترك، تعمل شركتنا التي تبلغ قيمتها 4.5 مليار دولار وموظفونا البالغ عددهم 16,000 موظف جنباً إلى جنب مع عملائنا، هنا وفي الخارج، لمعالجة أكثر تحدياتهم تعقيداً بنزاهة واحترام ومسؤولية ومهنية.<br><br>يتحمل موظف/مدرب مركز اللياقة البدنية مسؤولية تنفيذ المهام اليومية لتشغيل مرافق اللياقة البدنية التي تعمل على مدار الساعة طوال أيام الأسبوع. تشمل الخدمات المقدمة دروساً تعليمية في اللياقة البدنية والتدريب الشخصي، وصيانة المرافق والمعدات الأساسية، والدوريات الرياضية، والفعاليات الخاصة، وبرامج الحوافز، وغيرها من الأنشطة الداعمة كما هو محدد في بيان عمل الأداء. يقدم موظف/مدرب مركز اللياقة البدنية تقاريره إلى مدير مركز اللياقة البدنية ورئيس موظفي مركز اللياقة البدنية.<br><br>المسؤوليات<br><br>مسؤول عن التنفيذ اليومي لخدمات مركز اللياقة البدنية كما هو محدد في بيان عمل الأداء. مسؤول عن التواصل مع معايير الشركة ودعمها، والقيادة بالقدوة، والعمل كفريق، وتوفير مراكز لياقة بدنية نظيفة وودودة ومصانة جيداً. يجب عليه إجراء تدريب جماعي وجلسات تدريب شخصية. تسهيل الدوريات الرياضية والفعاليات الخاصة وبرامج الحوافز والأنشطة الداعمة الأخرى. مسؤول عن صيانة وحالة المعدات في المنشأة. يجب عليه الحفاظ على إجراءات تتبع وإصدار معدات اللياقة البدنية/الرياضية للضيوف. توفير قمصان ومناشف نظيفة لضيوف اللياقة البدنية المصرح لهم. إكمال عمليات التفتيش الأسبوعية لمعدات اللياقة البدنية والرياضية والملاعب والمرافق وتوثيق التناقضات وإحالتها إلى الموظفين المناسبين للحل. التأكد من تخزين المياه المعبأة في وحدات التبريد وتنظيفها أسبوعياً. جمع القمامة والعناصر الأخرى التي يتركها الضيوف حسب الحاجة. مسؤول عن الحفاظ على جو آمن ونظيف وصحي ومناسب ومهني وخالٍ من الغبار والفوضى والقمامة في جميع المرافق ومناطق العمل. مسؤول عن اتباع برنامج تدريبي شامل ومرن وموثق بشكل صحيح. مسؤول عن الاستخدام السليم وحماية جميع الممتلكات المقدمة من الحكومة والمقاول (على سبيل المثال، تشمل المرافق والمعدات والأدوات الحكومية). مسؤول عن التنفيذ الدقيق لإجراءات إعداد تقارير الوقت الخاصة بالشركة والإكمال الدقيق للجدول الزمني. أداء واجبات أخرى حسب التكليف.<br><br>المؤهلات<br><br>يجب أن يكون حاصلاً على شهادة الإنعاش القلبي الرئوي/استخدام مزيل الرجفان الآلي والإسعافات الأولية من الصليب الأحمر الأمريكي أو ما يعادلها أو أن يكون قادراً على الحصول على هذه الشهادة في غضون 60 يوماً من التوظيف. يجب أن يكون حاصلاً على شهادة في التدريب الشخصي من هيئة اعتماد معترف بها من قبل القوات الجوية أو فصول مدرب جماعي مثل تمارين الأيروبيك، كروس فيت، سبين، إلخ) ويفضل الحصول على شهادة في التمارين الرياضية المائية أو أن يكون قادراً على الحصول على هذه الشهادة في غضون 60 يوماً من التوظيف. يجب أن يكون لديه جواز سفر ساري المفعول. يجب أن تتم الموافقة عليه من قبل عملية التدقيق في البلد المضيف. يجب أن يكون قادراً على القراءة والكتابة والتحدث وفهم اللغة الإنجليزية بطلاقة. يجب أن يكون قادراً على اجتياز متطلبات التوظيف التي تشمل الفحوصات الطبية وطب الأسنان واختبار المخدرات وفحوصات الخلفية، إلخ. الخبرة: ما لا يقل عن عام واحد من العمل في بيئة النادي الصحي. تشمل الخبرة قيادة فصول تعليمية جماعية، وجلسات تدريب شخصية، ومعرفة بقواعد الرياضات الداخلية، ونتائج ممتازة في رضا العملاء. المهارات: مهارات جيدة في التواصل والعمل الجماعي وخدمة العملاء. بيئة العمل: سيكون العمل في الداخل والخارج. قد يحدث تعرض للحرارة والبرودة والغبار والضوضاء والمواد الكيميائية. قد تكون هناك حاجة إلى العمل الإضافي ونظام الورديات اعتماداً على الاحتياجات التعاقدية. يجب على الموظف الامتثال لجميع اللوائح الفيدرالية والولائية والمحلية وقواعد عمل الشركة المنشورة بالإضافة إلى التعليمات المكتوبة. سيتم توفير تدريب خاص ببيئة العمل حسب الحاجة. يجب أن يكون مستعداً للعمل في بيئة زمن الحرب لدعم مصالح الولايات المتحدة. مهمة خارجية 100%. في V2X، نحن ملتزمون بشدة بتكافؤ فرص العمل، بما في ذلك الحماية للمحاربين القدامى والأفراد ذوي الإعاقة، وتعزيز مكان عمل شامل ومتنوع. نحن نضمن معاملة جميع الأفراد بإنصاف واحترام وكرامة، مدركين للقوة التي تأتي من قوة عاملة غنية بالتجارب ووجهات النظر والمهارات المتنوعة. هذا الالتزام، المتوافق مع رؤيتنا وقيمنا الأساسية المتمثلة في النزاهة والاحترام والمسؤولية، يسمح لنا بالاستفادة من الاختلافات وتشجيع الابتكار وتوسيع نجاحنا في السوق العالمية، مما يمكننا في النهاية من خدمة عملائنا بأفضل شكل ممكن.

Overview<br><br>As a Microsoft Data Center Inventory & Asset Technician (DIAT), you will perform cycle audits, execute incoming/outgoing deliveries, coordinate security escorts for third-party vendors, and document inbound and outbound deliveries. This opportunity will allow you to deepen your knowledge of inventory management principles, warranty process management, data bearing device destruction and advance your career in the process.<br><br>Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DIAT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, One Drive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.<br><br>Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.<br><br>With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.<br><br>Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.<br><br>Responsibilities<br><br>Responsibilities<br><br>Perform assigned tasks and escalate issues during high-volume work activity or escalation-based situations. Coordinate with suppliers to initiate warranty claim and process failed vendor hardware devices. This includes information processing, packaging, shipment, and receipt of return for Return Merchandise Authorization (RMA) devices following all Service Level Agreements (SLAs) related to RMA warranty process. Leverage process knowledge and best judgment to complete tasks with minimal direct supervision. Maintains a strong focus to understand the impact of their work when completing tickets and assigned Inventory and Asset Management (IAM) tasks. Maintains and steward up-to-date and accurate logical information within various inventory management systems (e.g., configuration management databases, asset management repositories). Ensures detailed physical inventory tracking and staging. Help to reconcile and report inventory discrepancies. Performs destruction of data bearing devices (DBD) following all Service Level Agreements (SLAs) and Microsoft policies as necessary. Notifies management about ordering stock shortages. Escalates any issues to management. Comply with security and data management policies. Embody our culture and values.<br><br>Qualifications<br><br>Required Qualifications<br><br>High School Diploma AND experience warehouse/supply chain in an information technology (IT) environment, inventory management, retail, warehouse management, or a related field. OR equivalent experience. Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays<br><br>Background Check Requirements<br><br>Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:<br><br>Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.<br><br>While not required, we also look for the following Preferred Qualifications: 2+ year(s) experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics, operating heavy-load movement equipment (e.g., forklift, pallet jacks, chassis lifts) for a large corporation OR equivalent experience.<br>This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.<br><br>Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Job Location:<br><br>Al Najada Doha Hotel By Tivoli<br><br>Overview<br><br>Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.<br><br>Job Description<br><br>To anticipate guest needs, and handle guest inquiries in a helpful and attentive manner. To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets, Spa promotions and other properties. To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard at all times. Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis. To be proactive and innovative, suggesting alternatives that meet guest needs. To develop a close and harmonious working relationship with all hotel departments,To attend hotel events, daily shift briefings and training to improve professional skills.<br><br>Qualifications<br><br> A strong focus on customer service Prior experience in hotel front office operations is preferred Excellent communication skills; fluency in English & Arabic will be an asset. Be able to work shifts, weekends and public holidays Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred<br><br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!

Job Location:<br><br>Al Najada Doha Hotel By Tivoli<br><br>Overview<br><br>Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.<br><br>Job Description<br><br>To anticipate guest needs, and handle guest inquiries in a helpful and attentive manner. To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets, Spa promotions and other properties. To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard at all times. Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis. To be proactive and innovative, suggesting alternatives that meet guest needs. To develop a close and harmonious working relationship with all hotel departments,To attend hotel events, daily shift briefings and training to improve professional skills.<br><br>Qualifications<br><br> A strong focus on customer service Prior experience in hotel front office operations is preferred Excellent communication skills; fluency in English & Arabic will be an asset. Be able to work shifts, weekends and public holidays Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred<br><br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!

موقع العمل:<br><br>منتجع بانانا آيلاند الدوحة بفندق أنانتارا<br><br>نظرة عامة<br><br>Minor Hotels هي مالك فندرحو/مشغّل ومستثمر عالمي، حاليًا مع محفظة متنوعة تضم أكثر من 530 عقارًا مصممًا بشكل ذكي لجذب مجموعة متنوعة من المسافرين، يخدم شغفًا جديدًا واحتياجات شخصية أيضًا. من خلال ممتلكاتنا من Anantara، Avani، Elewana، Oaks، NH Hotels، NH Collection، nhow وTIVOLI، تعمل Minor Hotels في أكثر من 50 دولة عبر آسيا المحيط الهادئ، الشرق الأوسط، أفريقيا، المحيط الهندي، أوروبا وأمريكا الجنوبية.<br><br>وصف الوظيفة<br><br>لتوقع احتياجات الضيوف والتعامل مع استفساراتهم بطريقة مفيدة وم Raiderة. أن تمتلك معرفة كاملة بمنتج الفندق، بما في ذلك أنواع الغرف، الأسعار، الميزات والمرافق المرتبطة، منافذ الطعام والشراب، عروض السبا وغيرها من الممتلكات. أن تأخذ مسؤولية شخصية عن الخدمة والسلوك الذي يتم به تقديم خدمة الضيوف والتأكد من أنها تلبي أعلى المعايير في جميع الأوقات. تحمل مسؤولية شخصية لضمان تلبية جميع القضايا المتعلقة برضا الضيوف ومتابعتها في الوقت المناسب. أن تكون مبادرًا ومبتكرًا، مقترحًا بدائل تلبي احتياجات الضيوف. أن تطور علاقة عمل قريبة ومنسجمة مع جميع أقسام الفندق، والمشاركة في فعاليات الفندق، وإيجاز الوردية اليومية والتدريب لتحسين المهارات المهنية.<br><br>المؤهلات<br><br> تركيز قوي على خدمة العملاء يُفضل الخبرة السابقة في عمليات مكتب أمامي فندقي امتلاك مهارات اتصال ممتازة؛ الطلاقة في الإنجليزية والعربية ستكون ميزة. القدرة على العمل بنظام الوردية، عطلات نهاية الأسبوع والعطلات الرسمية مهارات الكمبيوتر في Ms Office؛ يفضل وجود خبرة في أنظمة إدارة الممتلكات (PMS) الحالية<br><br>ليس مناسبًا؟ اضغط لتلقي تنبيهات البريد الإلكتروني عندما تصبح وظائف جديدة مطابقة لاهتماماتك!"

موقع العمل:<br><br>فندق النجادة الدوحة من تيفولي<br><br>نبذة عامة<br><br>تعد فنادق ماينور مالكًا ومشغلًا ومستثمرًا دوليًا في قطاع الفنادق، وتمتلك حاليًا محفظة متنوعة تضم أكثر من 530 عقارًا تم تصميمها بذكاء لتلائم مختلف المسافرين، وتلبي شغفهم الجديد واحتياجاتهم الشخصية. من خلال عقاراتنا التي تحمل علامات أنانتارا، وأفاني، وإليوانا، وأوكس، وفنادق إن إتش، وإن إتش كوليكشن، وناو، وتيفولي، تعمل فنادق ماينور في أكثر من 50 دولة عبر آسيا والمحيط الهادئ، والشرق الأوسط، وأفريقيا، والمحيط الهندي، وأوروبا، وأمريكا الجنوبية.<br><br>وصف الوظيفة<br><br>استباق احتياجات الضيوف والتعامل مع استفساراتهم بطريقة مفيدة ومنتبهة. امتلاك معرفة كاملة بمنتجات الفندق، بما في ذلك أنواع الغرف، والأسعار، والميزات والمرافق ذات الصلة، ومنافذ المأكولات والمشروبات، وعروض السبا، والعقارات الأخرى. تحمل المسؤولية الشخصية عن الخدمة والأسلوب الذي يتم به تقديم خدمة الضيوف، وضمان تلبيتها لأعلى المعايير في جميع الأوقات. تحمل المسؤولية الشخصية عن ضمان تلبية جميع المشكلات المتعلقة برضا الضيوف وإتمام المتابعة في الوقت المناسب. أن تكون استباقيًا ومبتكرًا، واقتراح بدائل تلبي احتياجات الضيوف. تطوير علاقة عمل وثيقة ومتناغمة مع جميع أقسام الفندق، وحضور فعاليات الفندق، وإحاطات الوردية اليومية، والتدريب لتحسين المهارات المهنية.<br><br>المؤهلات<br><br>تركيز قوي على خدمة العملاء. يفضل وجود خبرة سابقة في عمليات المكاتب الأمامية بالفنادق. مهارات اتصال ممتازة؛ وتعتبر الطلاقة في اللغتين الإنجليزية والعربية ميزة إضافية. القدرة على العمل بنظام الورديات، وفي عطلات نهاية الأسبوع، والعطلات الرسمية. مهارات الحاسوب في حزمة مايكروسوفت أوفيس؛ ويفضل وجود خبرة في أنظمة إدارة الممتلكات (PMS) الحالية.<br><br>هل هذه الوظيفة غير مناسبة؟ قم بإعداد تنبيهات عبر البريد الإلكتروني لتصلك إشعارات بالوظائف الجديدة المتاحة التي تلبي اهتماماتك!

موقع العمل:<br><br>منتجع وسبا جزيرة البنانا الدوحة من أنانتارا<br><br>نظرة عامة<br><br>تعد فنادق ماينور مالكاً ومشغلاً ومستثمراً عالمياً في قطاع الفنادق، وتمتلك حالياً محفظة متنوعة تضم أكثر من 530 فندقاً صُممت بذكاء لتناسب مختلف المسافرين، وتلبي اهتماماتهم الجديدة واحتياجاتهم الشخصية. من خلال فنادق أنانتارا، وأفاني، وإلوانا، وأوكس، وفنادق إن إتش، وإن إتش كوليكشن، وناو، وتيفولي، تعمل فنادق ماينور في أكثر من 50 دولة عبر آسيا والمحيط الهادئ والشرق الأوسط وأفريقيا والمحيط الهندي وأوروبا وأمريكا الجنوبية.<br><br>وصف الوظيفة<br><br>استباق احتياجات الضيوف والتعامل مع استفساراتهم بطريقة مفيدة واهتمام بالغ. امتلاك معرفة شاملة بمنتجات الفندق، بما في ذلك أنواع الغرف والأسعار والميزات والمرافق ذات الصلة ومنافذ الأغذية والمشروبات وعروض السبا وغيرها من الخصائص. تحمل المسؤولية الشخصية عن الخدمة والموقف الذي يتم من خلاله تقديم خدمة الضيوف، والتأكد من أنها تلبي أعلى المعايير في جميع الأوقات. تحمل المسؤولية الشخصية لضمان تلبية جميع القضايا المتعلقة برضا الضيوف وإتمام المتابعة في الوقت المناسب. التحلي بروح المبادرة والابتكار واقتراح بدائل تلبي احتياجات الضيوف. بناء علاقة عمل وثيقة ومتناغمة مع جميع أقسام الفندق، وحضور فعاليات الفندق وإحاطات العمل اليومية والتدريب لتحسين المهارات المهنية.<br><br>المؤهلات<br><br>تركيز قوي على خدمة العملاء. تُفضل الخبرة السابقة في عمليات مكاتب الاستقبال الفندقية. مهارات تواصل ممتازة؛ وتعتبر الطلاقة في اللغتين الإنجليزية والعربية ميزة إضافية. القدرة على العمل بنظام الورديات، وفي عطلات نهاية الأسبوع والعطلات الرسمية. مهارات الحاسوب في برنامج مايكروسوفت أوفيس؛ وتُفضل الخبرة في أنظمة إدارة الممتلكات (PMS) الحالية.<br><br>هل هذه الوظيفة غير مناسبة؟ قم بإعداد تنبيهات عبر البريد الإلكتروني لتصلك إشعارات عند توفر وظائف جديدة تلبي اهتماماتك!

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job ID 73681</p><p>Career Level Executive</p><p>Experience 3 Years</p><p>Gender Female</p><p>Qualifications Diploma</p><p>About the Position</p><p>High Trading International (HTI), a leading name in the industry, is looking for a Customer Service Agent to join our dynamic team. The ideal candidate will have solid experience in customer service and call center environments, with a proactive attitude and the ability to work under pressure in a fast-paced, target-driven setting. Key Responsibilities: Handle inbound and outbound customer calls in a professional manner. Resolve customer queries and complaints effectively and efficiently. Achieve daily/weekly outbound calling targets and KPIs. Maintain accurate and detailed records of customer interactions. Provide after-sales support and ensure client satisfaction. Coordinate with internal departments to fulfill customer needs. Deliver excellent communication and customer service at all times. Requirements: Diploma or equivalent education required. 3 to 5 years of experience in a similar role (call center/customer service). Strong outbound calling experience with a focus on target achievement. Fluent in Arabic and English (spoken and written). Ability to remain calm and professional under pressure. Proficient in CRM and call center tools. Strong communication, interpersonal, and problem-solving skills.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Diploma or equivalent education required.</p><p>3 to 5 years of experience in a similar role (call center/customer service).</p><p>Strong outbound calling experience with a focus on target achievement.</p><p>Fluent in Arabic and English (spoken and written).</p><p>Ability to remain calm and professional under pressure.</p><p>Proficient in CRM and call center tools.</p><p>Strong communication, interpersonal, and problem-solving skills.</p><p></p></section>

The Specialist - Poison Control Center works under minimal supervision to provide assessment, case management advice and follow-up care for emergency and instructional telephone calls received by the poison control center from the general public or health care professionals.<br>KEY ROLE ACCOUNTABILITIES:<br>In conjunction with the Manager and Director of the poison control center, the Specialist - Poison Control Center identifies operational and clinical improvements that may enhance poison center functions and efforts of the clinical toxicology service.<br>Provides verbal and written sound clinical information and case management advice in response to emergency and informational telephone calls and consultations to the clinical toxicology service. Obtains pertinent and appropriate information from the caller in order to independently determine the seriousness of the poisoning incident and assess the caller’s level of understanding/state of mind. Based on the seriousness of the incident and the caller’s level of cognition, independently determines whether the poisoning incident can be handled by the poison control center or whether the poisoning victim should be seen by a health care provider. Answers caller inquiries with complete, concise, and relevant recommendations for action in terms that are appropriate to the calling party’s level of understanding. Initiates follow-up calls to assess patient status and alters case management recommendations as appropriate. Documents all calls and consultations on the poison control center’s computerized medical record system. For consultative cases, provides telephone and/or bedside management recommendations, as necessary. Conducts rounds and follow-up on consultative cases under oversight of supervising medical toxicologist. Precepts Pharm D students, Pharmacy residents, emergency medicine residents, and any other trainees undergoing a toxicology rotation. Prepares and delivers lectures on poisoning topics to internal and external audiences. Participates in the educational courses provided by the poison control center and Section of Clinical Toxicology. Investigates case history, researches medical literature, and consults appropriate sources to provide informed and proper treatment and triage recommendations and develops protocols that are medically and economically appropriate. Develops and provides reference information regarding availability and toxicology of new drugs. Communicates with on-call staff concerning medical and toxicological-related issues. Prepares information for and attends conference meetings, in-service sessions, and staff meetings. May assist in orienting, training, instructing, and/or supervising new staff and students. Participates in on-going clinical research projects. Participates in outreach education efforts.<br>Essential Requirements:<br>Education: Clinical Pharmacist, Pharm D degree.<br>Experience: 5 to 7 years’ relevant experience in an accredited Poison Control Center or in an acute care or critical care clinical inpatient setting. Achievements in clinical care, research, education, or administration.

The Specialist - Poison Control Center works under minimal supervision to provide assessment, case management advice and follow-up care for emergency and instructional telephone calls received by the poison control center from the general public or health care professionals.<br>KEY ROLE ACCOUNTABILITIES:<br>In conjunction with the Manager and Director of the poison control center, the Specialist - Poison Control Center identifies operational and clinical improvements that may enhance poison center functions and efforts of the clinical toxicology service.<br>Provides verbal and written sound clinical information and case management advice in response to emergency and informational telephone calls and consultations to the clinical toxicology service. Obtains pertinent and appropriate information from the caller in order to independently determine the seriousness of the poisoning incident and assess the caller’s level of understanding/state of mind. Based on the seriousness of the incident and the caller’s level of cognition, independently determines whether the poisoning incident can be handled by the poison control center or whether the poisoning victim should be seen by a health care provider. Answers caller inquiries with complete, concise, and relevant recommendations for action in terms that are appropriate to the calling party’s level of understanding. Initiates follow-up calls to assess patient status and alters case management recommendations as appropriate. Documents all calls and consultations on the poison control center’s computerized medical record system. For consultative cases, provides telephone and/or bedside management recommendations, as necessary. Conducts rounds and follow-up on consultative cases under oversight of supervising medical toxicologist. Precepts Pharm D students, Pharmacy residents, emergency medicine residents, and any other trainees undergoing a toxicology rotation. Prepares and delivers lectures on poisoning topics to internal and external audiences. Participates in the educational courses provided by the poison control center and Section of Clinical Toxicology. Investigates case history, researches medical literature, and consults appropriate sources to provide informed and proper treatment and triage recommendations and develops protocols that are medically and economically appropriate. Develops and provides reference information regarding availability and toxicology of new drugs. Communicates with on-call staff concerning medical and toxicological-related issues. Prepares information for and attends conference meetings, in-service sessions, and staff meetings. May assist in orienting, training, instructing, and/or supervising new staff and students. Participates in on-going clinical research projects. Participates in outreach education efforts.<br>Essential Requirements:<br>Education: Clinical Pharmacist, Pharm D degree.<br>Experience: 5 to 7 years’ relevant experience in an accredited Poison Control Center or in an acute care or critical care clinical inpatient setting. Achievements in clinical care, research, education, or administration.

The Specialist - Poison Control Center works under minimal supervision to provide assessment, case management advice and follow-up care for emergency and instructional telephone calls received by the poison control center from the general public or health care professionals.<br>KEY ROLE ACCOUNTABILITIES:<br>In conjunction with the Manager and Director of the poison control center, the Specialist - Poison Control Center identifies operational and clinical improvements that may enhance poison center functions and efforts of the clinical toxicology service.<br>Provides verbal and written sound clinical information and case management advice in response to emergency and informational telephone calls and consultations to the clinical toxicology service. Obtains pertinent and appropriate information from the caller in order to independently determine the seriousness of the poisoning incident and assess the caller’s level of understanding/state of mind. Based on the seriousness of the incident and the caller’s level of cognition, independently determines whether the poisoning incident can be handled by the poison control center or whether the poisoning victim should be seen by a health care provider. Answers caller inquiries with complete, concise, and relevant recommendations for action in terms that are appropriate to the calling party’s level of understanding. Initiates follow-up calls to assess patient status and alters case management recommendations as appropriate. Documents all calls and consultations on the poison control center’s computerized medical record system. For consultative cases, provides telephone and/or bedside management recommendations, as necessary. Conducts rounds and follow-up on consultative cases under oversight of supervising medical toxicologist. Precepts Pharm D students, Pharmacy residents, emergency medicine residents, and any other trainees undergoing a toxicology rotation. Prepares and delivers lectures on poisoning topics to internal and external audiences. Participates in the educational courses provided by the poison control center and Section of Clinical Toxicology. Investigates case history, researches medical literature, and consults appropriate sources to provide informed and proper treatment and triage recommendations and develops protocols that are medically and economically appropriate. Develops and provides reference information regarding availability and toxicology of new drugs. Communicates with on-call staff concerning medical and toxicological-related issues. Prepares information for and attends conference meetings, in-service sessions, and staff meetings. May assist in orienting, training, instructing, and/or supervising new staff and students. Participates in on-going clinical research projects. Participates in outreach education efforts.<br>Essential Requirements:<br>Education: Clinical Pharmacist, Pharm D degree.<br>Experience: 5 to 7 years’ relevant experience in an accredited Poison Control Center or in an acute care or critical care clinical inpatient setting. Achievements in clinical care, research, education, or administration.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> <strong>Purpose of Role:</strong> </p> <p>The role of Customer Service Representative is to manage customer interactions via the voice channel. As the first point of contact, the candidate will play a key role in resolving customer inquiries, providing accurate information, and delivering a professional and personalized phone support experience. This role requires excellent communication skills, patience, and a customer-first attitude.</p> <p> </p> <p> <strong>Accountability &amp; Responsibilities of Role:</strong> </p> <p> Handle inbound and/or outbound calls to assist customers with inquiries, issues, and service requests.</p> <p> Provide accurate, clear, and concise information regarding products, services, policies, or procedures.</p> <p> Troubleshoot and resolve customer issues efficiently while maintaining a positive tone and demeanor.</p> <p> Escalate complex or unresolved cases to the appropriate teams or supervisors when needed.</p> <p> Document all customer interactions accurately in the CRM or ticketing system.</p> <p> Follow defined scripts, guidelines, and compliance procedures where applicable.</p> <p> Meet or exceed individual performance targets such as Average Handle Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT).</p> <p> </p> <p> <strong>Position Requirements:</strong> </p> <p> <strong>Education Background:</strong> </p> <p> High School Certificate or Diploma.</p> <p> Additional training or certification in Customer Service, Communication, or Call Center Operations is a plus.</p> <p> <strong>Work Experience:</strong> </p> <p> 1 3 years of experience in a voice-based customer support or call center role. </p> <p> Experience with call center platforms (e.g., Avaya, Genesys, NICE inContact) preferred. </p> <p> Familiarity with CRM systems and ticketing tools. </p> <p> Exposure to industry-specific practices (e.g., telecom, retail, banking) is an advantage. </p> <p> Proven ability to handle high call volumes with professionalism and empathy. </p> <p> Strong problem-solving skills and ability to remain calm under pressure. </p> <p> Experience in multi-channel support (e.g., chat, email) is a plus.</p> <p> </p> <p> <strong>Work Environment &amp; Schedule:</strong> </p> <p> Hybrid/Remote options available based on location.</p> <p> Rotational shifts including weekends or holidays, as needed.</p> <p> </p> <p> <strong>Key Competencies: </strong> </p> <p> Networking &amp; Influencing Collaboratively: Developing rapport with a diverse range of people. Building and leveraging networks horizontally and vertically. Proactively influencing and persuading others to gain support for initiatives. Maintaining collaborative stakeholder relationships. </p> <p> Delivering Results &amp; Fostering Ownership: Drive for improving business results and attaining higher levels of performance. </p> <p> Building Customer Value: Gaining insights into internal and/or external customers experience. Anticipating their needs and demonstrating concern for satisfying them. Building productive customer relationships. Ensuring clear communication to customers on expectations and beyond.</p> <p> </p></div></section>

Job Purpose:Participate in 24x7 operations support, including being part of an on-call rotation to promptly attend to incidents reported.<br>Qualifications And Experience:Bachelor’s degree in Electronics & communication / Telecommunications or computer science or Equivalent degree with relevant No of years and experience. Minimum 3-4 years of experience in IP Telephony / UC Platform / IP-CC / TP / conferencing. Understanding for Network Design / Call routing / PRI / BRI. Understanding for Telecom Environment & Connectivity & Call flows. Basic understanding for IP -Networking. Understanding for Design, Coding, call routing, and ICM script Implementation, Technologies of IPCC and IP –Telephony. Understanding for ICM Scripting & Call manager Voice Gateway Configuration.<br>Skillset:SQL Server CVPQuality Management and Call Recording in contact Center. Interpersonal skills Team orientation Communication skills Technology understanding capability Project and staff management

Job Purpose:Participate in 24x7 operations support, including being part of an on-call rotation to promptly attend to incidents reported.<br>Qualifications And Experience:Bachelor’s degree in Electronics & communication / Telecommunications or computer science or Equivalent degree with relevant No of years and experience. Minimum 3-4 years of experience in IP Telephony / UC Platform / IP-CC / TP / conferencing. Understanding for Network Design / Call routing / PRI / BRI. Understanding for Telecom Environment & Connectivity & Call flows. Basic understanding for IP -Networking. Understanding for Design, Coding, call routing, and ICM script Implementation, Technologies of IPCC and IP –Telephony. Understanding for ICM Scripting & Call manager Voice Gateway Configuration.<br>Skillset:SQL Server CVPQuality Management and Call Recording in contact Center. Interpersonal skills Team orientation Communication skills Technology understanding capability Project and staff management