الوظائف / وظائف كول سنتر / Operation Support Engineer
في المكتب دوام كامل
Anotech -
قطر , الدوحة
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Anotech
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تفاصيل الوظيفة

توظيف دوام كامل
التصنيف تكنولوجيا المعلومات
المجال الاتصالات السلكية و اللاسلكية
Job Purpose:Participate in 24x7 operations support, including being part of an on-call rotation to promptly attend to incidents reported.
Qualifications And Experience:Bachelor’s degree in Electronics & communication / Telecommunications or computer science or Equivalent degree with relevant No of years and experience. Minimum 3-4 years of experience in IP Telephony / UC Platform / IP-CC / TP / conferencing. Understanding for Network Design / Call routing / PRI / BRI. Understanding for Telecom Environment & Connectivity & Call flows. Basic understanding for IP -Networking. Understanding for Design, Coding, call routing, and ICM script Implementation, Technologies of IPCC and IP –Telephony. Understanding for ICM Scripting & Call manager Voice Gateway Configuration.
Skillset:SQL Server CVPQuality Management and Call Recording in contact Center. Interpersonal skills Team orientation Communication skills Technology understanding capability Project and staff management

وظائف مشابهة

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حول Anotech
قطر, الدوحة
النفط والطاقة
اعرف المزيد