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<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>The Employee Relations Officer facilitates positive relationships between employees and the organization, ensuring a productive and harmonious work environment. They are responsible for implementing and enforcing employee policies and procedures, addressing grievances and conflicts, and promoting employee engagement and morale. Additionally, Employee Relations Officers play a key role in providing guidance and support to both employees and management on matters related to employment laws, regulations, and Company policies. They also participate in the development and implementation of programs and initiatives aimed at improving employee satisfaction and retention. </p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p>Promote customer-centric services, fair and transparent people practices.</p><br> <p>Contribute with ideas for a smoother and efficient day-to-day operation.</p><br> <p>Comply with our Attendance protocols.</p><br> <p>Ensure adequate support is provided to the employees on all their queries.</p><br> <p>Prepare employee files and ensure all employee related documents throughout their lifecycle are filed.</p><br> <p>Keep up to date with policy changes.</p><br> <p>Administers the HR Services in a precise and timely manner; and ensures a high-quality standard is applied to all transactions.</p><br> <p>Execute transactions related to Onboarding, Offboarding, Leave approvals, Ticketing, Medical insurance, Reimbursements, Personal information updates, Generate business letters, Respond to ASK HR queries</p><br> <p>Ensure compliance with all relevant HSEandE and QM policies, procedures, and controls across the department to guarantee self and Team safety, legislative compliance, delivery of high-quality service standards and a responsible environmental attitude</p><br> <p>Support the implementation of HSE initiatives, participate in safety awareness activities, and contribute to incident reporting and resolution in alignment with company and IMS policies</p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>Proficient knowledge of labor laws, regulations, and best practices in employee relations is essential for navigating complex employment issues and ensuring compliance.</p><br> <p>Strong communication and interpersonal skills are necessary for effectively mediating conflicts, conducting investigations, and providing guidance to employees and managers.</p><br> <p>Analytical skills are valuable for assessing employee feedback, identifying trends, and making data-driven recommendations for improving employee relations.</p><br> <p>Empathy and emotional intelligence are important qualities for understanding the needs and concerns of employees and building trust and rapport.</p><br> <p>Experience in conflict resolution, negotiation, and mediation enhances the ability to address and resolve employee grievances and disputes in a fair and equitable manner.</p><br> <p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br><br><br><u><b>Job Experience</b></u> <br><p>Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus</p><br><br><br><u><b>Competencies</b></u> <br>Resilience<br>AI Fluency<br>Quality_321977507<br>Leadership_321977503<br>Employee Experence and Design Thinking L2<br>Data Driven L2<br>SAP ERP Human Resources L2<br>People Advocacy L2<br>Agility<br>Digital Integration L2<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in Commerce or Business Administration<br><br><br><br> </div>

Functional Responsibilities:Conduct research and analysis on employee relations trends, issues, and best practices to identify areas for improvement and develop recommendations for enhancing employee relations initiatives. Support the resolution of employee relations matters, including investigations into employee complaints, disciplinary actions, and performance management issues, ensuring compliance with company policies and legal requirements. Analyze employee data and metrics related to employee relations, such as turnover rates, absenteeism, and employee satisfaction surveys, to identify trends and develop strategies for improving employee relations and engagement. Assist in the development and implementation of employee relations policies, procedures, and programs, ensuring they are aligned with company values, legal requirements, and industry best practices. Provide guidance and support to managers and supervisors on employee relations matters, including interpretation of policies, procedures, and legal regulations, and assist in addressing employee concerns and conflicts. Conduct training and workshops on employee relations topics, such as conflict resolution, effective communication, and respectful workplace behavior, to promote positive employee relations and a harmonious work environment. Maintain accurate and confidential employee relations records, including investigation reports, disciplinary actions, and other relevant documentation, ensuring compliance with privacy laws and company policies. Perform all duties related to Employee Relations.<br>Academic & Professional Qualifications Bachelor’s degree in Human Resources, Business, or equivalent.<br>Experience Minimum 2-4 years of experience in human resources or a similar field<br>Skills and Requirements Knowledge of employment laws and regulations Strong communication and interpersonal skills Ability to handle employee relations issues and provide guidance to employees and managers

Job Location:<br><br>Al Najada Doha Hotel By Tivoli<br><br>Overview<br><br>Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.<br><br>Job Description<br><br>As a Guest Relations Officer, you will be responsible for ensuring that all guests enjoy a positive and memorable experience. You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner. You will be proactive and innovative suggesting alternatives that meet guest needs, ensuring their delight with their experience.<br><br>Qualifications<br><br> College degree in hotel management or related field Previous experience in Front Office or Guest Services Excellent communication skills Experience with Front Office Systems Proficient in English, both written and spoken<br><br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!

Mandarin Oriental, Doha is looking for a Guest Relations Agent to join our Front Office team.<br><br>Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.<br><br>Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.<br><br>Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.<br><br>About The Job<br><br>Based at Mandarin Oriental, Doha within the Front Office Department in Doha, The Guest Relations Agent will meet and exceed guest expectations by providing efficient and courteous Guest Relations service in accordance with Legendary Quality Experiences. The Guest Relations Agent will meet, greet and escort all VIP guests and will ensure a smooth arrival and a fond farewell. It is the mission and intent of this position that the incumbent will keep the guest’s perspective in mind at all times and carry out the mission of the Rooms Division. The Guest Relations Agent reports to the Concierge and Guest Relations Manager.<br><br>As Guest Relations Agent, you will be responsible for the following duties<br><br>Help the Guest Relations Supervisor to inspect all VIPs rooms prior to arrival and ensure all requests are met Help the Guest Relations Management Team to meet and greet guests Prepare the Daily Communication Form Handle amenity requests and other guest relations programmes Run and Participate in the VIPs meeting Assists the Front Office during need periods Handles guests’ complaints Works closely with Front Office, Housekeeping, Room Services, Concierge and all F&B departments <br><br>As Guest Relations Agent, we expect from you<br><br>Minimum 2 year of experience working in a 5-star hotel environment A minimum of 1 years of Front Office experience Previous experience working in the Middle East Region is an advantage Strong commands of Microsoft Office products Effective verbal and written communication skills in English. Arabic is an advantage <br><br>Our commitment to you <br><br>Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. A competitive salary and benefits packages Transportation and Housing provided Relocation and Vacation Tickets <br><br>We’re Fans. Are you?

Job Description<br><br>Exceptional Hospitality Starts with You<br><br>Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Relations Executive, you’re not just overseeing day-to-day guest services operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.<br><br>Responsibilities<br><br>Here's what you'll do during a typical day:<br><br>Oversee guest services operations: Manage day-to-day operations of all guest services functions, including bell services, luggage storage, package delivery, valet, parking, and related systems to ensure a seamless guest experience Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience Manage department administration: Lead budgeting, forecasting, policy enforcement, and special projects to support operational effectiveness Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment<br><br>Qualifications<br><br>What It Takes to Make the Stay<br><br>At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member<br><br>A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.<br><br>About Us<br><br>Join an Award-Winning Workplace Culture<br><br>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.<br><br>Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.<br><br>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.<br><br>Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.<br><br>About The Team<br><br>How We’ll Help You Thrive<br><br>Benefits<br><br>At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:<br><br>Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program<br><br>Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents<br><br>Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care<br><br>Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).<br><br>Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Why Join Us? At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences. About Rosewood Doha:Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations. Our Associate Experience:We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:- A competitive salary and benefits package- High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl- A birthday day off (because your milestones matter!)- Personalized development plans and continuous learning opportunities to support your career journey These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us. Your Role Answer all incoming calls with proper greetings and telephone etiquette standards. Communicates with Guests using Glowing system. Conduct departure calls on a daily basis to obtain guest stay experience and departure time. Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. Ensure that standards are maintained at a superior level on a daily basis. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation, and organization of assigned work areas. Maintain complete knowledge of scheduled event/daily activities, in-house groups, hotel extension numbers, all special requests (DND, screen calls, NRG, etc.), hours of operation of each outlet, features and services provided by the hotel. Set up workstation with necessary supplies and resource materials. Secure headset console and log onto system. Access all functions of the system. Accommodate all telephone, email, Whats App requests in a congenial manner within 10 minutes of request. Respond to all incoming telephone calls within 3 rings, using proper salutation and closing. Route callers to requested guest or hotel personnel/department. Monitor busy lines; check back with caller on hold to update status and offer to take a message. Monitor unanswered lines; return to caller after rings to update status and offer to take a message. Take, record and relay messages accurately, completely, and legibly. Activate/deactivate guestroom messages light, accordingly, distribute hotel personnel/department messages to designated location. Accept, record, and deliver wake-up calls. Provide callers with accurate information on hotel facilities and services. Accept and process all guest requests for, Screening calls, Do not disturb, Call transfer/forwarding, Conference calls, Non-registered guests. Access system for long distance carrier's foreign language operator. Assist callers with local and overseas calls. Monitor telephone system problems and raise Knowcross Tickets. Document all guest complaints or problems in Knowcross. Follow up to ensure completion and guest satisfaction. Assist in emergency situations as central communication center for hotel. Collect preferences daily and enter into our guest profiles. Ensure the use of correct verbiage and avoid using any slang language. Follow all LQA and Forbes standard. Full knowledge of using Glowing for guest communication from pre arrival, during the stay and post departure. All other duties as required.

Mandarin Oriental, Doha is looking for a Government Relations Officer to join our People & Culture team.<br><br>Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.<br><br>Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.<br><br>Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.<br><br>About The Job<br><br>Based at Mandarin Oriental, Doha within the People & Culture Department in Doha, the Government Relations Officer will primarily carry out all activities in support of the human resources function in the hotel which includes: planning, and obtaining all required block visa allocations, individual work visas and the process for resident visas, assisting with Guest Visa requirements, and other required mandatory certifications. The Government Relations Office reports to the Director of People & Culture.<br><br>As Government Relations Officer, you will be responsible for the following duties:<br><br>Be up to date regarding any changes or amendments to the prevailing laws/rule / regulations, changes in forms/formats and other procedures and keep the Human Resources Department advised of such changes. Process all types of visas including employment visas, residence visas for colleagues as well as business and other visas for guests / entertainers or other hotel requirements Advising on any visa restrictions that may apply and updating the management on same. Process the medical check, occupational health cards and Qatar ID. Assist Colleagues in renewing visas for their immediate dependents whenever needed. Ensure that E-Contracts are attested for all new joiners. Submit relevant documents periodically to Immigration or the Labour office with regard to cancelled / absconding colleagues and delete from the hotel’s sponsorship list. Ensure that all documents are scanned and properly filed on the hotel data base. Update the Recruitment plan as Visas are applied for and received. Send out notifications to the concerned departments to prepare the required documents to renew hotel licenses. Process and renewal of permits and licenses including hotel trade license, liquor trading license, certificates of registration, civil defense certificate for the hotel, Yearly planned Event licenses such as Ramadan and New Year, etc. Process and renew of Events permits through the appropriate channel such as Qatar Tourism Authority, Ministry of Interior or Culture or other relevant ministry.<br><br>As Government Relations Officer, We Expect From You<br><br>Minimum 1 year of experience working in a 5-star hotel environment preferred Minimum of 1-year experience in a similar or related administrative role Vocational Diploma in Hospitality Operations or Human Resources Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management or Human Resources<br><br>Our commitment to you<br><br>Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. A competitive salary and benefits packages Transportation and Housing provided Relocation and Vacation Tickets<br><br>We’re Fans. Are you?

Additional Information<br><br>Job Number 26114441<br><br>Job Category Human Resources<br><br>Location Salwa Road, Doha, Qatar, Qatar,VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Non-Management<br><br>Human Resources Coordinator<br><br>Create and maintain filing systems. Create and type office correspondence using a computer. Distribute and route mail. Order and track Human Resources office supplies and forms. Answer phone calls and record messages. Create new employee personnel file. Assist walk-in candidates with application procedures. Maintain space designated for completing applications and ensure it is clean, well maintained, and accessible to individuals with disabilities. Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines. Inform Human Resources management of issues related to employee relations within the division or property. Maintain confidentiality and security of employee and property records, files, and information. Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's).<br><br>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Report accidents, injuries, and unsafe work conditions to manager. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br><br>Preferred Qualifications<br><br>Education: High school diploma or G. E. D. equivalent.<br><br>Related Work Experience: At least 1 year of related work experience.<br><br>Supervisory Experience: No supervisory experience.<br><br>License or Certification: None<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Job Location:<br><br>Banana Island Resort Doha By Anantara<br><br>Overview<br><br>Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.<br><br>As a Guest Relations Officer, you will be responsible for ensuring that all guests enjoy a positive and memorable experience. You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner. You will be proactive and innovative suggesting alternatives that meet guest needs, ensuring their delight with their experience.<br><br>Qualifications<br><br> College degree in hotel management or related field Previous experience in Front Office or Guest Services Excellent communication skills Experience with Front Office Systems Proficient in English, both written and spoken<br><br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!

Mandarin Oriental, Doha is looking for a Government Relations Officer to join our People & Culture team.<br><br>Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.<br><br>Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.<br><br>Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.<br><br>About The Job<br><br>Based at Mandarin Oriental, Doha within the People & Culture Department in Doha, the Government Relations Officer will primarily carry out all activities in support of the human resources function in the hotel which includes: planning, and obtaining all required block visa allocations, individual work visas and the process for resident visas, assisting with Guest Visa requirements, and other required mandatory certifications. The Government Relations Office reports to the Director of People & Culture.<br><br>As Government Relations Officer, you will be responsible for the following duties:<br><br>Be up to date regarding any changes or amendments to the prevailing laws/rule / regulations, changes in forms/formats and other procedures and keep the Human Resources Department advised of such changes. Process all types of visas including employment visas, residence visas for colleagues as well as business and other visas for guests / entertainers or other hotel requirements Advising on any visa restrictions that may apply and updating the management on same. Process the medical check, occupational health cards and Qatar ID. Assist Colleagues in renewing visas for their immediate dependents whenever needed. Ensure that E-Contracts are attested for all new joiners. Submit relevant documents periodically to Immigration or the Labour office with regard to cancelled / absconding colleagues and delete from the hotel’s sponsorship list. Ensure that all documents are scanned and properly filed on the hotel data base. Update the Recruitment plan as Visas are applied for and received. Send out notifications to the concerned departments to prepare the required documents to renew hotel licenses. Process and renewal of permits and licenses including hotel trade license, liquor trading license, certificates of registration, civil defense certificate for the hotel, Yearly planned Event licenses such as Ramadan and New Year, etc. Process and renew of Events permits through the appropriate channel such as Qatar Tourism Authority, Ministry of Interior or Culture or other relevant ministry.<br><br>As Government Relations Officer, We Expect From You<br><br>Minimum 1 year of experience working in a 5-star hotel environment preferred Minimum of 1-year experience in a similar or related administrative role Vocational Diploma in Hospitality Operations or Human Resources Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management or Human Resources<br><br>Our commitment to you<br><br>Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. A competitive salary and benefits packages Transportation and Housing provided Relocation and Vacation Tickets<br><br>We’re Fans. Are you?

About the Role<br>We are seeking an experienced and proactive Employee Relations Manager to foster a positive, productive, and compliant workplace environment. This role will lead employee relations initiatives, manage complex workplace matters, conduct investigations, and provide trusted guidance to managers and employees on employee relations best practices. The successful candidate will play a key role in strengthening employee engagement, supporting organizational culture, ensuring policy compliance, and promoting fair and consistent treatment across the organization.<br>Key Responsibilities Serve as the primary point of contact for employee relations matters across the organization. Lead and manage employee relations cases, including grievances, misconduct investigations, workplace conflicts, and performance-related concerns. Conduct fair, timely, and well-documented investigations and provide recommendations for resolution. Advise managers and employees on HR policies, workplace practices, employment regulations, and conflict resolution strategies. Develop and implement employee relations policies and initiatives that promote a respectful and inclusive workplace culture. Partner with Legal, HR Business Partners, and business leaders on sensitive employee matters. Deliver training and coaching to managers on employee relations, performance management, workplace conduct, and policy compliance. Analyze employee relations trends and metrics, identify risks, and recommend proactive solutions to improve engagement and retention. Support culture-building, change management, and employee engagement initiatives across the organization. Qualifications & Experience Education Bachelor's degree in Human Resources, Business Administration, Law, or a related field. Master's degree preferred. Experience Minimum 8 years of HR experience. At least 4 years specializing in Employee Relations, Investigations, Employee Experience, or HR Compliance. Strong knowledge of labor laws and employment regulations. Experience managing complex employee relations cases and investigations.<br>Key Competencies Employee Relations & Conflict Resolution Workplace Investigations Employment Law & Compliance Stakeholder Management Coaching & Influencing Communication & Negotiation Data Analysis & Reporting Change Management Employee Engagement & Culture Development

Additional Information<br><br>Job Number 26110332<br><br>Job Category Human Resources<br><br>Location The Pearl Island, Doha, Qatar, Qatar, 14875VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Non-Management<br><br>Purpose is to carry out tasks related to the processing of employees’ visas and government related documents and ensures compliance with immigration and other relevant regulations. Responsible for the daily activities related to Government Relations including visa and license applications. Maintains open lines of communication with various Government and Municipal agencies. Create and maintain filing systems. Create and type office correspondence using a computer. Distribute and route mail. Answer phone calls and record messages. Respond to questions, requests, and concerns from employees and management regarding Government Relations, policies and guidelines. Ensure accurate maintenance of all records and files.<br><br>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Report accidents, injuries, and unsafe work conditions to manager. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br><br>Preferred Qualifications<br><br>Education: High school diploma or G. E. D. equivalent.<br><br>Related Work Experience: At least 1 year of related work experience.<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Fundamental Hospitality is looking to hire an experienced Guest Relations Manager for La Maison Ani, one of Doha’s most renowned and sought-after dining destinations.<br><br>This is an exciting opportunity to join the team of a highly successful and established concept, known for its elegant atmosphere, exceptional hospitality, and memorable dining experiences.<br><br>What We Offer:<br><br>Competitive Salary Work Visa & Medical Insurance30 days paid annual leave Employee discounts across our venues Joining flight ticket (for international applicants) plus return tickets to home country (annually or biennially, depending on position) Opportunities for growth, learning and development within our company2 days off weekly Meals on duty<br><br><br>Who are we?<br><br>Established in 2011, Fundamental Hospitality is a UAE born company that unifies the regions leading lifestyle concepts. As an international ecosystem of hospitality brands, the group develops elevated, home-grown concepts that showcase the quality and innovation of the region, whilst exporting them to key cosmopolitan cities around the world. Fundamental Hospitality delivers lifestyle brands reimagined, where a creative approach to concept development leads to a dynamic experience in each and every venue. The group has played a fundamental role in the expansion of brands from the UAE to the world, where we understand the essential elements needed to execute experience driven lifestyle concepts on an international scale. The collection of brands within the portfolio include globally acclaimed concepts Gaia, Shanghai Me, Alaya, La Maison Ani, Piatti and Izu Burger, as well as international franchises, Scalini Dubai, Scalini Riyadh, Cipriani Dubai, and Cipriani Dolci UAE. Fundamental Hospitality owns and operates venues across the Middle East and Europe, with ongoing expansion of the group’s concepts into the GCC, Europe, UK, and USA. Dubai will further see the launch of new home grown concepts as Fundamental Hospitality continues to cement itself as the leading innovator in the hospitality industry.<br><br>Website: http://www.fundamentalhospitality.com<br><br>Requirements:<br><br>Previous experience as a Guest Relations Manager or in a similar senior guest-facing role within a high-end restaurant or luxury hospitality concept Strong understanding of luxury service standards and guest relations Excellent communication and interpersonal skills, with a warm, engaging, and polished personality Ability to build strong relationships with guests, manage VIP experiences, and create memorable guest journeys A proactive, detail-oriented, and highly organized approach Fluency in English; additional languages are a strong advantage Previous experience in the Doha or GCC luxury hospitality market is an advantage Currently based in Doha or willing to relocate

Job Description<br><br>Exceptional Hospitality Starts with You<br><br>Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work!<br><br>As a Guest Relations Supervisor, you’re not just overseeing guest relations operations, you’re creating meaningful connections and spreading the light and warmth of hospitality by delivering personalized, memorable experiences that make every guest feel valued and cared for throughout their stay.<br><br>Responsibilities<br><br>Here's what you'll do during a typical day:<br><br>Supervise the Guest Relations team: Lead team members in delivering exceptional guest experiences, ensuring personalized service, seamless guest interactions, and prompt handling of requests. Lead day-to-day team operations: Create team schedules, assign tasks, conduct daily briefings, and provide training, guidance, and real-time coaching to ensure service excellence. Lead guest issue resolution: Proactively engage with guests, respond to inquiries and concerns, and support team members in managing complex or escalated situations to achieve positive outcomes. Enhance the guest experience: Coordinate special occasions, VIP arrivals, guest recognition programs, and personalized arrangements to create memorable and meaningful stays. Monitor guest satisfaction: Gather and analyze guest feedback, identify service improvement opportunities, and work closely with operational teams to enhance the overall guest experience. Manage special projects: Lead guest experience initiatives, service enhancement programs, and other departmental projects or ad hoc assignments.<br><br>Qualifications<br><br>What It Takes to Make the Stay<br><br>At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member<br><br>A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.<br><br>About Us<br><br>Join an Award-Winning Workplace Culture<br><br>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.<br><br>Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.<br><br>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.<br><br>Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

Additional Information<br><br>Job Number 26109187<br><br>Job Category Rooms & Guest Services Operations<br><br>Location Ras Abu Abboud Street, Doha, Qatar, Qatar, 26662VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>Job Summary<br><br>Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.<br><br>CANDIDATE PROFILE <br><br>Education And Experience<br><br> High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.<br><br>OR<br><br> 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br><br>CORE WORK ACTIVITIES<br><br>Leading Guest Services Teams <br><br> Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Celebrates successes and publicly recognizes the contributions of team members. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br><br>Maintaining Guest Services and Front Desk Goals<br><br> Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.<br><br>Ensuring Exceptional Customer Service <br><br> Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Serves as a leader in displaying outstanding hospitality skills. Sets a positive example for guest relations. Responds to and handles guest problems and complaints. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Strives to improve service performance. Provides immediate assistance to guests as requested. Ensures employees understand customer service expectations and parameters. Participates in the development and implementation of corrective action plans to improve guest satisfaction.<br><br>Implementing Projects and Policies<br><br> Implements the customer recognition/service program, communicating and ensuring the process. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process. Manages payroll administration.<br><br>Conducting Human Resource Activities<br><br> Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Participates in employee progressive discipline procedures. Uses all available on the job training tools for employees. Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns. Supervises on-going training initiatives and conducts training when appropriate. Participates in the employee performance appraisal process, providing feedback as needed.<br><br>Additional Responsibilities<br><br> Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Maintains high visibility in public areas during peak times. Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc. Performs Front Desk duties in high demand times.<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. <br><br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.<br><br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br><br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br><br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Additional Information<br><br>Job Number 26107709<br><br>Job Category Rooms & Guest Services Operations<br><br>Location Conference Centre Street, West Bay, Doha, Qatar, Qatar,VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Non-Management<br><br>Position Summary<br><br>Respond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities. Respond to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers. Contact appropriate individual or department as necessary to resolve guest requests.<br><br>Collaborate with management to develop and carry-out ideas and procedures and set goals to continuously improve department performance. Assign and ensure work tasks are completed on time and that they meet appropriate quality standards. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br><br>Preferred Qualifications<br><br>Education: High school diploma or G. E. D. equivalent.<br><br>Related Work Experience: At least 1 year of related work experience.<br><br>Supervisory Experience: At least 1 year of supervisory experience.<br><br>License or Certification: None<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<br><br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Mandarin Oriental, Doha is looking for a Guest Relations Agent to join our Front Office team.<br><br>Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.<br><br>Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.<br><br>Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.<br><br>About The Job<br><br>Based at Mandarin Oriental, Doha within the Front Office Department in Doha, The Guest Relations Agent will meet and exceed guest expectations by providing efficient and courteous Guest Relations service in accordance with Legendary Quality Experiences. The Guest Relations Agent will meet, greet and escort all VIP guests and will ensure a smooth arrival and a fond farewell. It is the mission and intent of this position that the incumbent will keep the guest’s perspective in mind at all times and carry out the mission of the Rooms Division. The Guest Relations Agent reports to the Concierge and Guest Relations Manager.<br><br>As Guest Relations Agent, you will be responsible for the following duties<br><br>Help the Guest Relations Supervisor to inspect all VIPs rooms prior to arrival and ensure all requests are met Help the Guest Relations Management Team to meet and greet guests Prepare the Daily Communication Form Handle amenity requests and other guest relations programmes Run and Participate in the VIPs meeting Assists the Front Office during need periods Handles guests’ complaints Works closely with Front Office, Housekeeping, Room Services, Concierge and all F&B departments <br><br>As Guest Relations Agent, we expect from you<br><br>Minimum 2 year of experience working in a 5-star hotel environment A minimum of 1 years of Front Office experience Previous experience working in the Middle East Region is an advantage Strong commands of Microsoft Office products Effective verbal and written communication skills in English. Arabic is an advantage <br><br>Our commitment to you <br><br>Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. A competitive salary and benefits packages Transportation and Housing provided Relocation and Vacation Tickets <br><br>We’re Fans. Are you?

Mandarin Oriental, Doha is looking for a Guest Relations Agent to join our Front Office team.<br><br>Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.<br><br>Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.<br><br>Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.<br><br>About The Job<br><br>Based at Mandarin Oriental, Doha within the Front Office Department in Doha, The Guest Relations Agent will meet and exceed guest expectations by providing efficient and courteous Guest Relations service in accordance with Legendary Quality Experiences. The Guest Relations Agent will meet, greet and escort all VIP guests and will ensure a smooth arrival and a fond farewell. It is the mission and intent of this position that the incumbent will keep the guest’s perspective in mind at all times and carry out the mission of the Rooms Division. The Guest Relations Agent reports to the Concierge and Guest Relations Manager.<br><br>As Guest Relations Agent, you will be responsible for the following duties<br><br>Help the Guest Relations Supervisor to inspect all VIPs rooms prior to arrival and ensure all requests are met Help the Guest Relations Management Team to meet and greet guests Prepare the Daily Communication Form Handle amenity requests and other guest relations programmes Run and Participate in the VIPs meeting Assists the Front Office during need periods Handles guests’ complaints Works closely with Front Office, Housekeeping, Room Services, Concierge and all F&B departments <br><br>As Guest Relations Agent, we expect from you<br><br>Minimum 2 year of experience working in a 5-star hotel environment A minimum of 1 years of Front Office experience Previous experience working in the Middle East Region is an advantage Strong commands of Microsoft Office products Effective verbal and written communication skills in English. Arabic is an advantage <br><br>Our commitment to you <br><br>Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. A competitive salary and benefits packages Transportation and Housing provided Relocation and Vacation Tickets <br><br>We’re Fans. Are you?

<p>The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Guest Realtions Agent and build your career with us.</p><p>Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests. Achieve Quality Audit result of 95% and above through consistent documented trainings Keep VIP folders ready for VIP arrivals and All inclusive Arrivals (Reg.-cards, room keys, welcome letter ) Assit and process check in/out for VIPs guests efficiently and professionally. Escort guests to their rooms and conduct Room Orientation. Update guest information into the computer after a complete check in. Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up Achieve the highest Guest Satisfaction measured by TRUST YOU platform. Handle issuance of guest room key cards and ensure effective control for guest security. Ensure that all messages, mails and packages are delivered to the guest room. Assist at the Information counter and Business centre &amp; M Lounge as and when assigned. Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each. Maintain continuous contact with hotel guests to ensure that any problem or complain are handle efficiently &amp; courteously.</p><p><strong>Desired Candidate Profile</strong></p><p>University Degree in Hotel Management, fresher or a minimum of 1 year experience in a similar role in a 5 star hotel.</p><p>2 5 years of experience</p><p>Professional appearance: Well-groomed, appropriately dressed, punctual, and dependable.</p><p>Experience: Previous experience in hospitality, concierge work, reception, customer service, or a similar position.</p>

<p>The Government Relations Officer is responsible for managing all government-related transactions, ensuring full compliance with Qatari labor laws, immigration rules, and municipal regulations. The role ensures smooth operational workflows by handling official documentation, visas, permits, and licenses required for both the hotel property and its multicultural workforce.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Education: Diploma or Bachelor s Degree in Business Administration, Human Resources, Law, or a related discipline.</li><li>Experience: Minimum 2 to 4 years of proven experience working as a PRO or Government Relations Officer, specifically within the hospitality or tourism industry in Qatar.</li><li>Legal Knowledge: In-depth, up-to-date knowledge of Qatar Labor Law, immigration legislation, and municipality compliance standards.</li><li>Language Skills: Fluency in both written and spoken Arabic and English is strictly mandatory due to the nature of interactions with Arabic-speaking government officials and a multicultural hotel staff.</li><li>Technical Skills: Fully proficient in using Qatari government portals and online e-services.</li><li>License: A valid Qatari Driving License is heavily preferred/required for frequent travel to various ministries and government offices.</li><li>Competencies: Highly organized, proactive, discreet with confidential data, and possessing strong interpersonal and problem-solving skills.</li></ul>