وظائف مدير العمليات في قطر

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Summary <br> <p>The incumbent will perform all Balance Sheet management activities in accordance with the Group’s strategy, risk appetite, regulatory requirements and policies and procedures.</p><br> <br> <br><br> Main Responsibilities <br> <p>A. Shareholder &amp; Financial: </p><br><ul><li><p>Complies with approved budgets, policies and procedures in relation to balance sheet management operations. </p><br></li><li><p>Implements KPI’s and best practices for Senior Manager, Balance Sheet Management role. </p><br></li><li><p>Promote cost consciousness and efficiency and enhance productivity, to minimize cost, avoid waste, and optimize benefits for the bank. </p><br></li><li><p>Act within the limits of the powers delegated to the incumbent. </p><br></li></ul><p>B. Customer (Internal &amp; External):</p><br><ul><li><p>Assists in building and maintaining strong and effective relationships with all other related units to achieve the Balance Sheet Management goals/objectives. </p><br></li><li><p>Provides timely and accurate information to the external and internal auditors, the Compliance function and Group Risk as and when required. </p><br></li><li><p>To assist customers in all their queries on Bank’s product and seek solution to their requests. </p><br></li><li><p>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. </p><br></li><li><p>Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives </p><br></li></ul><p>C. Internal (Processes, Products, Regulatory): </p><br><ul><li><p>Performs activities in accordance with the set strategies. </p><br></li><li><p>Complies with the department’s policies and procedures for conducting buy/ sell deals, maintaining/ collating MIS pertaining to profitability/ revenue, and observing compliance with the applicable limits approved by the Board/ its delegated authorities. </p><br></li><li><p>Follows up on the timely processing of transactions in coordination with Treasury Operations. </p><br></li><li><p>Prepares reports under the direct supervision of the SVP, Balance Sheet Management. </p><br></li><li><p>Monitors gap positions within the delegated authority and under the guidance of the SVP, Balance Sheet Management. </p><br></li><li><p>Is involved in the structuring of balance sheet management products, as and when deemed necessary by the SVP, Treasury Structured Products and Derivatives. </p><br></li></ul><p>D. Learning &amp; Knowledge: </p><br><ul><li><p>Proactively identify areas for professional development of self and undertake development activities. </p><br></li><li><p>Seek out opportunities to remain current with all developments in professional field. </p><br></li></ul><p>E. Legal, Regulatory, and Risk Framework Responsibilities: </p><br><ul><li><p>Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). </p><br></li><li><p>Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks. </p><br></li><li><p>Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. </p><br></li><li><p>Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. </p><br></li><li><p>Maintain appropriate knowledge to ensure full qualification to undertake the role. </p><br></li><li><p>Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. </p><br></li><li><p>Attend mandatory (internal and external) seminars as instructed by the Bank. </p><br></li></ul><p>F. Other: </p><br><ul><li><p>Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. </p><br></li><li><p>Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and </p><br></li><li><p>Compliance functions, and relevant Regulators. </p><br></li><li><p>Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. </p><br></li><li><p>All other ad hoc duties/activities related to QNB that management might request from time to time. </p><br></li></ul> <br> <br><br> Education and Experience Requirements <br> <ul><li><p>Bachelor’s University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, </p><br></li><li><p>Business Administration or Information Technology (related field of study) </p><br></li><li><p>Minimum 8 years’ experience in active dealing room, preferably in the Gulf. </p><br></li><li><p>Excellent oral and written communication skills in English and Arabic (preferable). </p><br></li><li><p>Good knowledge of a range of derivatives and interest rate products. </p><br></li><li><p>Good MS Office skills (Word, Excel, PowerPoint). </p><br></li><li><p>Understanding hedging techniques in local currencies. </p><br></li><li><p>Analytical and problem solving skills. </p><br></li><li><p>Understanding of the local laws, regulations and practices. </p><br></li><li><p>Good interpersonal skills. </p><br></li><li><p>Must be able to work effectively under market pressures whilst maintaining</p><br></li></ul> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Business Systems Manager</b></p><p><br></p><p>A well-established travel company in Qatar is seeking a Business Systems Manager to oversee business applications, reporting systems, travel technology platforms, and related IT operations.</p><p><br></p><p><b>Requirements:</b></p><p><br></p><ul><li>Bachelor’s Degree in Information Technology, Computer Science, Business Information Systems, or related field.</li><li>Minimum 5 years’ experience in business systems administration, travel technology, or related roles.</li><li>Experience in the travel industry is highly preferred.</li><li>Familiarity with IATA BSP, GDS systems, and travel back-office solutions is an advantage.</li><li>Strong reporting, analytical, and problem-solving skills.</li><li>Ability to coordinate with multiple departments and external vendors.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Business Systems Administration</li><li>Travel Technology</li><li>IATA BSP</li><li>GDS Systems (Amadeus/Sabre/Galileo)</li><li>Reporting &amp; Analytics</li><li>IT Support</li><li>Problem-Solving</li><li>Vendor Management</li></ul></div>

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Summary<br><br>The incumbent will be primarily responsible for providing effective support to the SME Sales team. His key role includes, but is not limited to the following:Proactively marketing solicitation of SME relationships for both Assets & Liabilities. Ensure implementation of a marketing plan as per agreed objectives. Ensure quality of portfolio is satisfactory Act as one-stop solution for all such customers’ requests / needs. Managing & developing existing & new relationships within the delegated authority and in accordance with QNB credit policies and procedures. Closely work with his senior team members to develop and expand the bank’s corporate business from existing corporate customers and new relationships in line with the bank’s strategy. Prepare credit proposals, starting from negotiation stage with the customers until limit booking. Coordinate with other departments to ensure smooth operations of the accounts.<br><br>Main Responsibilities<br><br> Shareholder & Financial: Provide inputs to his line manager in developing and implementing strategies and plans to achieve all volume, revenue, and profit targets for the SME segment. Proactively support his line manager in the development of Key Performance Indicators for the purpose of systematic performance monitoring and quality measurement of the department’s function, customer portfolio development and the monitoring of achievements. Ensure proper monitoring and achievement of Key Performance Indicators on periodic basis. Ensure upholding and monitoring full compliance with prevailing best corporate banking practices. Implements KPI’s and best practices for Senior Manager SME Relationship Management Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Customer (Internal & External): Be highly responsive to customers’ needs & ensure client satisfaction Ensure high quality of portfolio in order to avoid direct credit losses. Act as the single point of contact for servicing all needs/ queries Provide input to his line manager to support the development of tailored product solutions for QNB SME clients Build and maintain strong and effective relationship with all other related departments and sections to ensure timely processing and resolution of the needs/ queries of the SME customer base including any related operational issues and thereby facilitate achievement of the Group’s goals/ objectives. Service the needs / queries of the customers under the team’s portfolio. Liaise with customers for their day-to-day banking requirements Ensure customers are well informed of their facilities and other matters To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): Implement marketing plan to identify corporate relationships. Monitor credit quality of the portfolio for risk recognition. Provide timely and accurate information to the internal auditors and the Compliance function as and when required on the SME customer base. Prepare periodic Management and Business Information reports. Maintain good understanding of the existing credit policy of the bank. Develop good understanding of QNB SME product offering Focus on managing relationships: Act as key point of contact for SME clients in the portfolio Directly responsible for handling corporate borrowing portfolio growth, quality and profitability Proactively review the financial situation of clients and provide advice on product solutions for their banking needs Strengthen existing relationships with clients in the portfolio through regular visits Develop and manage on day-to-day basis existing relationships to meet assigned financial and nonfinancial targets, in compliance with established QNB credit policies, procedures and standards. Target prospect corporate customers and explore new business opportunities to meet assigned financial and non-financial targets, in compliance with established QNB credit policies, procedures and standards. Process new credit applications, renewals and any other requests for new and existing customers in coordination with his senior team members, while addressing adequately all relevant and risk factors and latest developments in the industry, market and business Liaise with other departments within the bank for customers’ transactions. Maintain high credit documentation standards, Obtain all requisite facility and account documentation to ensure each customer’s file is current with valid legal documentation to secure / protect the Bank's interests. Gather all relevant information required to make credit decisions Develop understanding of the SME banking market in Qatar, identifying key trends, regulations, clients’ needs and the activities of competitors Learning & Knowledge: Planning, organizing and controlling, prioritizing and planning work activities, using time efficiently. Possess a good knowledge of corporate banking products, legal, documentation & regulatory requirements Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field. Legal, Regulatory, and Risk Framework Responsibilities: Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks. Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. Maintain appropriate knowledge to ensure full qualification to undertake the role. Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. Attend mandatory (internal and external) seminars as instructed by the Bank. Other: Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators. Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. All other ad hoc duties/activities related to QNB that management might request from time to time.<br><br>Education And Experience Requirements<br><br> University graduate (Bachelor) preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration (related field of study), [“Masters preferred.”] At least 8 years of relevant experience, preferably within a highly rated international bank. Excellent oral and written communication skills (including report writing) in English and Arabic. Good interpersonal and presentation skills. Understanding of the relevant laws, regulations, and practices. Ability to make decisions and follow through with initiatives. Personal integrity and self-management. Planning, organising, and analytical ability. Results oriented. Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management. Decision making skills. Problem solving skills. Good track record in sales and client service . Awareness of risk management concepts and practices. Good knowledge of SME banking products.<br><br>Note: you will be required to attach the following:<br><br>Resume/CVCopy of Passport or QID Copy of Education Certificate Copy of Birth Certificate

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Job Summary</strong> We are seeking an experienced Technical Project Manager (Cybersecurity) to lead and deliver enterprise cybersecurity initiatives across multiple business, IT and OT technology domains. The successful candidate will be responsible for managing complex cybersecurity project, coordinating cross-functional teams, aligning cybersecurity project requirements, and ensuring the successful implementation of cybersecurity solutions, processes in compliance with project requirements. This role requires a strong blend of project management expertise, cybersecurity knowledge, technical acumen, stakeholder management, and leadership skills to drive project delivery.</p><p><strong>Key Responsibilities</strong></p><p><strong>Project Management</strong></p><ul><li>Lead end-to-end delivery of cybersecurity projects from initiation through closure including test and commissioning.</li><li>Manage multiple cybersecurity solutions for delivery in alignment with project requirements.</li><li>Track project milestones, dependencies, risks, and issues, providing regular status reporting to the program management team.</li><li>Ensure the project is delivered on time, within scope, budget, and quality expectations.</li></ul><p><strong>Cybersecurity Leadership</strong></p><ul><li>Drive implementation of cybersecurity solutions, including:</li><li>Security Incident and Event Management (SIEM) Solution</li><li>Privilege Access Management (PAM) Solution</li><li>Endpoint Security (XDR) solution</li><li>Web Security Gateway (Proxy)</li><li>Email Security Gateway (SEG)</li><li>OT/IoT Intrusion Detection System</li><li>Network Access Control (NAC) Solution (OT, IoT and IT Compatible)</li><li>Network Detection and Response (NDR) Solution</li><li>Centralized Network Monitoring Solution</li><li>IT and OT Patch Management Solution</li><li>Deception Technology</li><li>Vulnerability Management Solution</li><li>Security Orchestration, Automation &amp; Response (SOAR) Platform and Threat Intelligence</li><li>Sandboxing Solution</li><li>Secure Configuration Management &amp; File Integrity Monitoring</li><li>Ticketing and Asset Management Solution</li><li>Single Unified Platform for Integrated Visualization, Analytics and Orchestration (Dashboard, workflow) Solution</li><li>Bi Annual Security Assessment (Grey box &amp; Black Box Testing)</li><li>Collaborate with security architects and engineers to ensure technical requirements are properly addressed and executed.</li></ul><p><strong>Stakeholder Management</strong></p><ul><li>Act as the primary liaison between internal teams, subcontractors/vendors, and end customers.</li><li>Translate technical cybersecurity concepts into business-friendly language for senior management.</li></ul><p><strong>Risk, Compliance &amp; Governance</strong></p><ul><li>Identify, assess, and manage project-related cybersecurity risks.</li><li>Ensure cybersecurity solutions are align with regulatory and compliance requirements</li><li>Support audit activities and remediation programs.</li></ul><p><strong>Vendor &amp; Resource Management</strong></p><ul><li>Manage third-party security vendors, consultants, and implementation partners.</li><li>Monitor vendor performance, contract deliverables, and project outcomes.</li><li>Coordinate internal and external project resources effectively.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><strong>Education</strong> Bachelor s degree in Cybersecurity, Information Technology, Computer Science, Engineering, or related field. Master s degree (Good to have).</li><li><strong>Certification</strong> PMP (Project Management Professional) CISSP (Certified Information Systems Security Professional)</li><li><strong>Experience</strong> 10+ years of experience in the field of cybersecurity. 5+ years of experience in project management for cybersecurity projects. Experience managing budgets, timelines, and cross-functional teams in large scale cybersecurity projects.</li><li><strong>Technical Knowledge</strong> Strong understanding of: Cybersecurity frameworks and standards such as NCSA, QCF 2022 and IEC 62443 Network security architectures Cloud platforms (Azure, Google Cloud) Security operations and incident response Identity and Access Management solutions Vulnerability management platforms Threat detection and monitoring technologies Security compliance and regulatory requirements</li><li><strong>Project Management Expertise</strong> Expert knowledge of Agile, Scrum, Waterfall, and Hybrid methodologies.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Wood has an opportunity for a Commissioning Manager to join our team in Qatar on a long-term basis.</p><br><br> Wood is a global leader in consulting, engineering and operations for the energy and materials sectors. With 33,000 people in around 50 countries, Wood supports clients across the full asset lifecycle, delivering safe, predictable outcomes while enabling resilient operations and a lower carbon future. Wood forms the Energy &amp; Materials pillar of Sidara - a global partnership uniting leading multidisciplinary engineering, design, and project management companies. www.woodgroup.com<br> <b>Diversity Statement&nbsp;</b><br> We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.<br><br>Responsibilities:<br><p><strong>Designing the future. Transforming the world</strong></p><br><p>Reflecting the market focus for the office in both brownfield and green field opportunities, multi-skilled personnel are sought, in particular those with experience in:</p><br><p>Onshore Oil and Gas&nbsp;<br> Offshore Oil and Gas</p><br><p><strong>What we can offer</strong></p><br><ul> <li><strong>Meaningful and interesting projects</strong> delivered to leaders of industry across oil and gas&nbsp; and emerging energy sectors&nbsp;</li> <li><strong>Commitment to Diversity and Inclusion</strong>; we are an organisation actively committed to diversity and inclusion across our busiess with employee networks committed to giving all employees a voice</li> <li><strong>Competitive salary</strong> with regular salary reviews to ensure we are rewarding at the right level in line with the market</li> <li><strong>Life Insurance</strong>; Provides payment of 2 x Base Salary (up to a maximum of QAR 1 million) upon death&nbsp;</li> <li><strong>End of Service Gratuity</strong>; In line with Qatar Labor Law, upon completion of 1 years’ service employees are eligible for an End of Service benefit of three weeks for every year of service.</li> <li><strong>Medical Insurance</strong>: Ensures cover (up to a maximum of QAR 250,000 per person, per year) is available should you require treatment. Pre-existing and/or chronic conditions are covered up to QAR 10,000.</li> <li><strong>Employee Assistance Programme:&nbsp;</strong>Allows you to feel comfortable knowing that you or your immediate family members can confidentially discuss any work or personal issues that are an inevitable part of life. The programme helps support your mental, physical, social &amp; financial well-being.</li> <li><strong>Professional Memberships;&nbsp;</strong>One professional membership, registration, subscription, certification and/or license cost per annum for all active Wood employees. The membership must be relevant to the role you are currently employed in or be part of a development plan. Reimbursement should be claimed via the expenses procedure system, with supporting evidence.</li> <li><strong>Global connections</strong>: join experts around the world who are at the leading edge of our industry, shaping the standards of our profession</li></ul><p><strong>Responsibilities</strong></p><br><ul> <li>Develop project Commissioning and Start-up (CSU) plans and procedures.</li> <li>Develop Systemization (define commissioning systems)</li> <li>Define CSU activities per Commissioning System</li> <li>Set up activity description-logic relationships-resources/vendor support/special tools-temporaryfacilities-durations</li> <li>Develop system testing scope</li> <li>Develop Work Execution Flow Scheme (WEFS)</li> <li>Develop project commissioning plans, integrate commissioning activities into project executionplan</li> <li>Provide CSU schedule input into overall project plans</li> <li>Develop Commissionable System Definition</li> <li>Develop Commissioning &amp; Start up Activity List</li> <li>Develop Commissioning Consumables List and commissioning spares in ESPIR. (Electronic SpareParts and Interchangeability Records)</li> <li>Develop and implement Project to Asset Transfer Plan (P2A) plan comprising of physical assetswith system turnover team and the Information Management Documents</li> <li>Drive the Management of Repeated Failures with a focused ownership on the “Flawless”deliverables specific for the CSU areas</li> <li>Manage interface with the Asset’s operations &amp; maintenance functions</li> <li>Manage support and interface with the P&amp;T’s ORA functions</li> <li>Coordinate and manage the interface issues with Construction team from CSU activitiesperspective.</li> <li>To provide support for the Go Completion Process as and when required with details asked by theCSU/OR Lead.</li> <li>Development and getting signed from the respective disciplines the following documentation<br> a) RFSU (ready For start UP) certificate<br> b) PSSR Walkdowns<br> c) Punch List generation and liquidation follow up.<br> d) Red Lien marked Up of the documents Like PEFS, HOLM, Cause and Effect Diagrams, ProcessControl narratives, and Datasheets, ISO etc…</li> <li>Support Turn Around events if requested by assets and agreed by the QPH.</li></ul><br>Qualifications:<br><ul> <li>BSc., University degree in Chemical Engineering or equivalent</li> <li>Minimum 15 years' experience in Brown Field Oil and Gas related project Design and Engineering</li> <li>10 years in Oil and Gas Operations or Project Engineering positions, with experience in Commissioning &amp; Start-up</li> <li>5 years' experience as a CSU Leader in project delivery</li> <li>Experience in the Middle East, knowledge of GTL and LNG are an advantage, as is front-end engineering experience.</li> <li>An good understanding of modern systematic pre-commissioning processes is important as well as a detailed knowledge of systems &amp; tools required to deliver successful CSU on a major project including Flawless methodology</li> <li>Previous work experience on project completion management is preferred for GOC Engineer position.</li> <li>Experience in med size / major projects which must involve gas facilities integration is required, while involvement LNG / GTL facilities &amp; offshore systems will be an added advantage.</li> <li>Also experience with major Brownfield project work that include shutdown or upgrade activities and exposure to working in multi-cultural environments across the globe is desirable.</li> <li>The ability and desire to follow a project from concept selection to steady state operations, through FEED, detailed design, construction, commissioning and handover, supported by relevant experience</li> <li>Strong, and demonstrated, personal commitment to HSSE Leadership and experience in managing HSSE throughout all project phases</li> <li>Ability to work and manage in a multi-cultural environment.</li></ul> </div>

Locations: Dubai | Riyadh | Doha<br><br>Who We Are<br><br>Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.<br><br>To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.<br><br>What You'll Do<br><br>As the HR Risk and Employee Relations (ER) CoE Manager in this 12- 14 month temporary role, you will play a strategic role in shaping the HR Risk and Employee Relations framework for the organisation in the Middle East. You will drive the development and implementation of policies, lead high-impact employee relations initiatives, and act as a key advisor to a senior leadership on complex workplace matters. In this capacity you will own critical HR<br><br>processes, including ER investigations.<br><br>You will act as a trusted advisor to HR services, and partner to business leaders, and employees, offering<br><br>expert guidance on best practices in employee relations, workplace conduct, and HR risk management.<br><br>Collaborating with legal, compliance, and HR teams, you will proactively address potential risks, enhance<br><br>employee experience, and foster a culture of accountability and transparency.<br><br>YOU'RE GOOD AT<br><br>Employee Relations and Conflict Resolution Managing sensitive ER cases, including investigations into grievances, misconduct, and<br><br>workplace conflicts, ensuring fair and compliant resolutions.<br><br>Providing guidance and support on complex ER matters, acting as a subject matter expert. Proactively identifying potential workplace issues and addressing them through preventative<br><br>measures, such as training or policy updates.<br><br>Maintain Middle East case data up to date in the relevant tools; documenting conversations<br><br>and preparing high quality reports.<br><br>Lead the analysis of trends and data insights on cases, outcomes and recommendations<br><br>throughout the year. Through the analysis and interpretation of internal and external ER<br><br>related data sources, identify trends and develop appropriate recommendations for value<br><br>adding and strategic ER interventions that meet organizational and customer specific<br><br>needs. Ensure the impacts of these initiatives are measurable and evidenced.<br><br>Policy Development and Implementation Owning and developing HR policies and processes related to employee relations, workplace<br><br>conduct, and HR risk management.<br><br>Collaborating with HR leadership to align policies with organizational objectives and<br><br>compliance requirements.<br><br>Ensuring that all policies are effectively communicated and understood across the<br><br>organization.<br><br>Drive efficiency improvements through offshoring/outsourcing solutions, and the application<br><br>of technology.<br><br>Knowledge Building and HR Support Supporting the HR Services team by providing structural solutions and knowledge-sharing<br><br>initiatives to enhance team capabilities in handling challenging discussions.<br><br>Developing resources, including clearly structured and complete templates, as well as<br><br>training programs to improve the HR Services team’s and other stakeholder proficiency in<br><br>managing processes independently where possible.<br><br>Ensure awareness and compliance with BCG values, enabling a welcoming and non<br><br>threatening work environment for all our staff and other contributors.<br><br>Acting as a liaison between HR Services and other functions to address escalated issues and<br><br>align on resolutions.<br><br>Collaboration and Stakeholder Engagement Building strong relationships with HR Services, other HR CoE teams to drive alignment on<br><br>ER and risk-related matters.<br><br>Acting as a trusted partner to employees, managers, and leadership by providing guidance<br><br>and ensuring fair treatment in all workplace matters.<br><br>Representing the organization in interactions with regulatory bodies or external auditors<br><br>when required<br><br>What You'll Bring<br><br>Bachelor’s degree in HR Management or Business. Educational Background in employment law or demonstrable practical experience with handling complex employment/workplace issues with a legal angle.7 years of professional experience in HR operations, employee relations, or HR risk management. Experience in employee relations (mandatory for the role). Strong understanding of workplace policies, and risk management frameworks. Excellent analytical and problem-solving skills, with an approach to addressing HR challenges. Exceptional written and verbal communication skills, with the ability to handle sensitive issues with discretion and professionalism. Collaborative mindset, with the ability to work effectively across teams & with diverse stakeholders. Your written and spoken English is excellent, Arabic is a plus<br><br>Who You'll Work With<br><br>You will collaborate closely with HR Services, legal and compliance teams to manage risk and employee relations effectively. Your role will involve working directly with employees and managers to address concerns, partnering with leadership to align risk strategies with organizational goals, and ensuring compliance with policies and regulations.<br><br>Additional info<br><br>KEY COMPETENCES<br><br>Conflict Resolution: Effectively manages and resolves workplace conflicts, ensuring fairness and compliance with organizational policies. Task Management: Balances multiple priorities efficiently, delivering high-quality outcomes in a timely manner Policy Expertise: Demonstrates deep knowledge of labor laws and organizational policies, applying them effectively in employee relations and risk management scenarios. Communication Skills: Builds trust and fosters transparency through clear, empathetic, and professional communication. Collaboration and Teamwork: Works well with cross-functional teams, aligning stakeholders on solutions and fostering a collaborative environment. Integrity and Confidentiality: Upholds the highest standards of integrity, maintaining confidentiality in all employee relations and risk management matters<br><br>Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.<br><br>BCG is an E - Verify Employer. Click here for more information on E-Verify.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the job PROGRAM MANAGER - IT DELIVERY (BANKING) <p>Role Summary</p><br> <p>The Program Manager plans, coordinates, and monitors IT programmes to ensure structured delivery aligned with the clients&nbsp;governance processes and end-to-end delivery methodology.</p><br> <p>Key Responsibilities</p><br> <ul> <li>Support planning and execution across multiple concurrent IT programmes.</li> <li>Monitor programme progress against plans, timelines, and priorities.</li> <li>Prepare governance materials and management reporting.</li> <li>Track risks, issues, dependencies, and escalation actions.</li> <li>Coordinate with IT delivery teams to ensure compliance with the end-to-end delivery methodology and quality gates.</li> </ul> <p>Required Experience &amp; Skills</p><br> <ul> <li>Minimum 7 years' experience in programme or project management.</li> <li>Strong knowledge of project delivery methodologies and governance frameworks.</li> </ul> <p>Preferred / Advantageous</p><br> <ul> <li>Hands-on ServiceNow SPM experience.</li> </ul> <p>Certifications</p><br> <ul> <li>PMP, PRINCE2, or MSP certification is advantageous.</li> </ul> <p>Success Criteria</p><br> <ul> <li>Programmes delivered in accordance with agreed plans.</li> <li>Risks and dependencies proactively managed and escalated.</li> <li>Governance forums supported with complete and timely reporting.</li> <li>Programme artefacts (Activity Charters, Execution Plans, SDDs, Project Closure Documents) delivered in accordance with the IT PMO E2E Delivery Methodology.</li></ul> <p>Vertical:</p><br> <p>Technology</p><br> <br> <br> </div>