وظائف مدير العمليات في قطر

<h2 class="h5">الوصف الوظيفي</h2> <div class="t-break" data-jb-field="description"> <span><br>ملخص المنصب<br>تركيب، صيانة، إجراء الصيانة الوقائية، والتوصية باستبدال الأدوات والأجهزة والمعدات. معايرة جميع الضوابط والمؤشرات، إلخ. التعرف على valves الإغلاق موقعها وتشغيلها. طلب القطع وتحديدها وتخزينها حسب الحاجة. الحفاظ على سجل المخزون وأوامر الشراء. فحص الأدوات والمعدات أو الآلات. إدخال وتحديد معلومات العمل باستخدام الحواسيب. تشغيل الرفع الكهربائي. إكمال قائمة فحص السلامة الحياتية، بما في ذلك اختبار تشغيل مضخة الحريق واختبار تشغيل المولد. فحص صمامات أنظمة الحريق وأجهزة الإنذار. المساعدة في تطوير بروتوكولات استجابات الكوارث. الاستجابة لحالات طلب إصلاح النزلاء وحضورها.<br>مساعدة الإدارة في التوظيف والتدريب والجدولة والتقييم والتوجيه والانضباط والتحفيز والتوجيه للموظفين. الالتزام بجميع سياسات الشركة والسلامة والإجراءات؛ الإبلاغ عن مشكلات الصيانة والمخاطر والسلامات والحوادث أو الإصابات؛ وإكمال التدريب والسلامة والشهادات. التأكد من أن المظهر الموحد والشخصي نظيف ومهني والحفاظ على سرية المعلومات الملكية. ترحيب والاعتراف بجميع الضيوف وفق معايير الشركة، توقع وتلبية احتياجات خدمة الضيوف، ومساعدة ذوي الإعاقة. تطوير والحفاظ على علاقات عمل إيجابية مع الآخرين، دعم الفريق للوصول إلى أهداف مشتركة، والاستماع والاستجابة بشكل مناسب لمخاوف الموظفين الآخرين. التأكد من الالتزام بتوقعات الجودة والمعايير؛ وتحديد وتوصية وتطوير وتنفيذ طرق جديدة لزيادة كفاءة المنظمة، الإنتاجية، الجودة، السلامة، وتوفير/خفض التكاليف. التحدث مع الآخرين بلغة واضحة ومهنية. فحص الأدوات والمعدات أو الآلات بصرياً. الوصول إلى الأعلى ولأسفل الركبة، بما في ذلك الانحناء والدوران والسحب والإنحناء. التحريك والرفع وال carrying والدفع والسحب ووضع الأشياء بوزن 50 رطلاً أو أقل دون مساعدة. الإمساك والدحرجة والتعامل مع أشياء بحجم ووزن متغيرين. الوقوف، الجلوس، أو المشي لفترة طويلة. الصعود والنزول في الدرجات و/أو منحدرات الخدمة. أداء واجبات وظيفية أخرى معقولة حسب طلب الأشراف.<br>المؤهلات المفضلة&nbsp;<br>التعليم: شهادة فنية أو تجارة أو مدرسة مهنية.<br>الخبرة العملية ذات الصلة: ما لا يقل عن سنتين من الخبرة العملية ذات الصلة.<br>الخبرة الإشرافية: ما لا يقل عن سنتين من الخبرة الإشرافية.<br>رخصة أو شهادة: لا شيء&nbsp;<br>في فندق ماريوت الدولي، نلتزم بأن نكون صاحب عمل يُوفر فرص متكافئة للجميع، مرحبين بالجميع ومتوفر لهم فرص الوصول. نحن نشجع بيئة تقدر وتحتفل بالخلفيات الفريدة لموظفينا. قوتنا الكبرى تكمن في التنوع الثقافي والمواهب والخبرات لموظفينا. نحن ملتزمون بعدم التمييز على أي أساس محمي، بما في ذلك الإعاقة، وضع المحاربين القدامى، أو أي أساس آخر محمي بموجب القانون المعمول به.<br>المطاعم التابعة لماريوت تسعى لرفع مستوى فن الضيافة، والابتكار في كل فرصة مع الحفاظ على راحة ما هو مألوف حول العالم. ك hosts مع Marriott Hotels، ستساعد في الحفاظ على وعد “ضيافة رائعة. دائماً.” من خلال تقديم خدمة مدروسة ومخلصة وتفكير مستقبلي تدعم وتبني على هذا الإرث الحي. باسم يرتبط بالضيافة حول العالم، ونحن فخورون بأن ندعوك لاستكشاف مسار مهني مع Marriott Hotels. بانضمامك إلى Marriott Hotels، أنت تنضم إلى محفظة علامات تجارية مع Marriott International. كن حيث يمكنك أداء عملك بأفضل ما لديك، ابدأ بغرضك، انتمِ إلى فريق عالمي رائع، وكن أفضل نسخة من نفسك. <br> JW Marriott&nbsp;جزء من محفظة فاخرة لشركة Marriott International وتتكون من أكثر من 100 منشأة جميلة في مدن بوابات ومواقع منتجعات مميزة حول العالم. تعتقد JW بأن موظفينا في المرتبة الأولى. لأنه إذا كنت سعيداً، سيكون ضيوفنا سعداء. موظفو JW Marriott واثقون ومبدعون وأصيلون وبديهيون، ويواصلون إرث اسم العلامة التجارية ومؤسس الشركة J. Willard Marriott. فنادقنا تقدم تجربة عمل لا تشبه أي تجربة أخرى، حيث ستكون جزءاً من مجتمع وتستمتع بزمالة حقيقية مع مجموعة متنوعة من زملاء العمل. يخلق JW فرصاً للتدريب والتطوير والتقدير وبالأهم مكان يمكنك أن تمارس شغفك في بيئة فاخرة مع تركيز على العافية الشاملة. إن المعاملة الاستثنائية للضيوف تبدأ من الطريقة التي نعتني بها بموظفينا. هذا هو علاج JW. بانضمامك إلى JW Marriott، أنت تنضم إلى محفظة علامات تجارية مع Marriott International. كن حيث يمكنك أداء عملك بأفضل ما لديك، ابدأ بغرضك، انتمِ إلى فريق عالمي رائع، وكن أفضل نسخة من نفسك.</span> </div>

Additional Information<br><br>Job Number 26075663<br><br>Job Category Food and Beverage & Culinary<br><br>Location 1 West Bay Lagoon, Doha, Qatar, Qatar,VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Non-Management<br><br>YOUR LEGACY STARTS WITH US<br><br>At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms & suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you’re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life’s most meaningful moments.<br><br>FIND PURPOSE IN YOUR PASSION<br><br>At The Ritz-Carlton, we firmly believe that our Ladies & Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.<br><br>Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:<br><br>A rewarding career within one of the most recognized and prestigious luxury brands in the world. Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry. Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties. Consistent & reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals. A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more: Exclusive training and leadership development programs Recognition and rewards for exceptional service Preferential Members Rates at Marriott Hotels Globally Dining & Wellness discounts for your family and you Medical Insurance Coverage An HR team dedicated to your success and wellbeing<br><br>OUR EXPECTATIONS FROM THE ROLE:<br><br>The Senior F&B Service Expert is responsible for delivering exceptional food and beverage experiences in line with The Ritz-Carlton Gold Standards. This role goes beyond traditional service by anticipating guest needs, personalizing interactions, and ensuring every guest leaves with a memorable experience. The position supports operational excellence, mentors junior team members, and maintains the highest standards of service, cleanliness, and professionalism.<br><br>Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.<br><br>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.<br><br>Key Responsibilities Guest Experience<br><br>Provide personalized, anticipatory service to all guests in accordance with The Ritz-Carlton service values. Engage guests warmly, identify preferences, and create memorable dining experiences. Respond promptly and effectively to guest requests, concerns, and feedback. Ensure consistent luxury service delivery at all times.<br><br>Service Excellence<br><br>Set up, maintain, and clear dining areas according to brand standards. Serve food and beverages accurately and efficiently. Maintain complete knowledge of menus, ingredients, allergens, and beverage offerings. Ensure proper handling of food safety and hygiene standards.<br><br>Operational Support<br><br>Assist in supervising daily operations and ensuring smooth service flow. Monitor table turnover, service timing, and guest satisfaction. Ensure compliance with Marriott policies, SOPs, and health regulations. Support inventory control, stock handling, and replenishment.<br><br>Team Leadership & Development<br><br>Act as a role model by demonstrating excellent service behaviors. Support training and onboarding of new team members. Provide guidance and coaching to junior associates. Promote teamwork and a positive work environment.<br><br>Quality & Standards<br><br>Uphold The Ritz-Carlton Gold Standards (Credo, Motto, Three Steps of Service). Maintain grooming and appearance standards at all times. Ensure cleanliness and organization of work areas.<br><br>Skills & Competencies<br><br>Strong guest service orientation and communication skills Attention to detail and ability to anticipate guest needs Leadership and mentoring ability Teamwork and collaboration Problem-solving skills Ability to work in a fast-paced luxury environment<br><br>Qualifications<br><br>Diploma or degree in Hospitality Management (preferred) Minimum 2–4 years experience in F&B service (luxury hotel preferred) Previous experience in a senior or supervisory role is an advantage Excellent English communication skills (additional languages are a plus)<br><br>Core Values (Ritz-Carlton)<br><br>Commitment to luxury service excellence Respect, integrity, and professionalism Passion for guest satisfaction Strong adherence to company culture and standards<br><br>Work Environment<br><br>Fast-paced hospitality environment Flexible shifts, including weekends and holidays Standing and walking for extended periods<br><br>In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.<br><br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br><br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br><br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Additional Information<br><br>Job Number 26075663<br><br>Job Category Food and Beverage & Culinary<br><br>Location 1 West Bay Lagoon, Doha, Qatar, Qatar,VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Non-Management<br><br>YOUR LEGACY STARTS WITH US<br><br>At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms & suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you’re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life’s most meaningful moments.<br><br>FIND PURPOSE IN YOUR PASSION<br><br>At The Ritz-Carlton, we firmly believe that our Ladies & Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.<br><br>Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:<br><br>A rewarding career within one of the most recognized and prestigious luxury brands in the world. Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry. Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties. Consistent & reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals. A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more: Exclusive training and leadership development programs Recognition and rewards for exceptional service Preferential Members Rates at Marriott Hotels Globally Dining & Wellness discounts for your family and you Medical Insurance Coverage An HR team dedicated to your success and wellbeing<br><br>OUR EXPECTATIONS FROM THE ROLE:<br><br>The Senior F&B Service Expert is responsible for delivering exceptional food and beverage experiences in line with The Ritz-Carlton Gold Standards. This role goes beyond traditional service by anticipating guest needs, personalizing interactions, and ensuring every guest leaves with a memorable experience. The position supports operational excellence, mentors junior team members, and maintains the highest standards of service, cleanliness, and professionalism.<br><br>Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.<br><br>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.<br><br>Key Responsibilities Guest Experience<br><br>Provide personalized, anticipatory service to all guests in accordance with The Ritz-Carlton service values. Engage guests warmly, identify preferences, and create memorable dining experiences. Respond promptly and effectively to guest requests, concerns, and feedback. Ensure consistent luxury service delivery at all times.<br><br>Service Excellence<br><br>Set up, maintain, and clear dining areas according to brand standards. Serve food and beverages accurately and efficiently. Maintain complete knowledge of menus, ingredients, allergens, and beverage offerings. Ensure proper handling of food safety and hygiene standards.<br><br>Operational Support<br><br>Assist in supervising daily operations and ensuring smooth service flow. Monitor table turnover, service timing, and guest satisfaction. Ensure compliance with Marriott policies, SOPs, and health regulations. Support inventory control, stock handling, and replenishment.<br><br>Team Leadership & Development<br><br>Act as a role model by demonstrating excellent service behaviors. Support training and onboarding of new team members. Provide guidance and coaching to junior associates. Promote teamwork and a positive work environment.<br><br>Quality & Standards<br><br>Uphold The Ritz-Carlton Gold Standards (Credo, Motto, Three Steps of Service). Maintain grooming and appearance standards at all times. Ensure cleanliness and organization of work areas.<br><br>Skills & Competencies<br><br>Strong guest service orientation and communication skills Attention to detail and ability to anticipate guest needs Leadership and mentoring ability Teamwork and collaboration Problem-solving skills Ability to work in a fast-paced luxury environment<br><br>Qualifications<br><br>Diploma or degree in Hospitality Management (preferred) Minimum 2–4 years experience in F&B service (luxury hotel preferred) Previous experience in a senior or supervisory role is an advantage Excellent English communication skills (additional languages are a plus)<br><br>Core Values (Ritz-Carlton)<br><br>Commitment to luxury service excellence Respect, integrity, and professionalism Passion for guest satisfaction Strong adherence to company culture and standards<br><br>Work Environment<br><br>Fast-paced hospitality environment Flexible shifts, including weekends and holidays Standing and walking for extended periods<br><br>In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.<br><br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br><br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br><br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>YOUR LEGACY STARTS WITH US<br>At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms &amp; suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you’re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life’s most meaningful moments.&nbsp;<br>FIND PURPOSE IN YOUR PASSION<br>At The Ritz-Carlton, we firmly believe that our Ladies &amp; Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.<br>Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:<br>A rewarding career within one of the most recognized and prestigious luxury brands in the world.<br>Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry.&nbsp;<br>Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.<br>Consistent &amp; reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.<br>A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:<br>Exclusive training and leadership development programs<br>Recognition and rewards for exceptional service<br>Preferential Members Rates at Marriott Hotels Globally<br>Dining &amp; Wellness discounts for your family and you<br>Medical Insurance Coverage<br>An HR team dedicated to your success and wellbeing<br>OUR EXPECTATIONS FROM THE ROLE:<br>The Senior F&amp;B Service Expert is responsible for delivering exceptional food and beverage experiences in line with The Ritz-Carlton Gold Standards. This role goes beyond traditional service by anticipating guest needs, personalizing interactions, and ensuring every guest leaves with a memorable experience. The position supports operational excellence, mentors junior team members, and maintains the highest standards of service, cleanliness, and professionalism.<br>Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.<br>Key Responsibilities Guest Experience <br>Provide personalized, anticipatory service to all guests in accordance with The Ritz-Carlton service values.<br>Engage guests warmly, identify preferences, and create memorable dining experiences.<br>Respond promptly and effectively to guest requests, concerns, and feedback.<br>Ensure consistent luxury service delivery at all times.<br>Service Excellence <br>Set up, maintain, and clear dining areas according to brand standards.<br>Serve food and beverages accurately and efficiently.<br>Maintain complete knowledge of menus, ingredients, allergens, and beverage offerings.<br>Ensure proper handling of food safety and hygiene standards.<br>Operational Support <br>Assist in supervising daily operations and ensuring smooth service flow.<br>Monitor table turnover, service timing, and guest satisfaction.<br>Ensure compliance with Marriott policies, SOPs, and health regulations.<br>Support inventory control, stock handling, and replenishment.<br>Team Leadership &amp; Development <br>Act as a role model by demonstrating excellent service behaviors.<br>Support training and onboarding of new team members.<br>Provide guidance and coaching to junior associates.<br>Promote teamwork and a positive work environment.<br>Quality &amp; Standards <br>Uphold The Ritz-Carlton Gold Standards (Credo, Motto, Three Steps of Service).<br>Maintain grooming and appearance standards at all times.<br>Ensure cleanliness and organization of work areas.<br>Skills &amp; Competencies <br>Strong guest service orientation and communication skills<br>Attention to detail and ability to anticipate guest needs<br>Leadership and mentoring ability<br>Teamwork and collaboration<br>Problem-solving skills<br>Ability to work in a fast-paced luxury environment<br>Qualifications <br>Diploma or degree in Hospitality Management (preferred)<br>Minimum <br>2–4 years<br>experience in F&amp;B service (luxury hotel preferred)<br>Previous experience in a senior or supervisory role is an advantage<br>Excellent English communication skills (additional languages are a plus)<br>Core Values (Ritz-Carlton) <br>Commitment to luxury service excellence<br>Respect, integrity, and professionalism<br>Passion for guest satisfaction<br>Strong adherence to company culture and standards<br>Work Environment <br>Fast-paced hospitality environment<br>Flexible shifts, including weekends and holidays<br>Standing and walking for extended periods<br>In joining Marriott Hotels, you join a portfolio of brands with Marriott International.&nbsp;<br>Be<br>where you can do your best work,&nbsp;<br>begin<br>your purpose,&nbsp;<br>belong<br>to an amazing global team, and&nbsp;<br>become<br>the best version of you.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Summary<br><br>The incumbent will be responsible for managing the collection process for assigned portfolio of delinquent Retail customers of QNB (as assigned by SVP, Retail Recovery Control) with the objective of progressively reducing overall overdue credit exposure of the bank (Retail NPL Portfolio) through implementation of loan re-structuring, collection and collateral asset sale strategies using coordination and interaction with the defaulting customers, Legal personnel, the state police authorities and external debt collection agencies hired by the bank, if any. The Retail NPL Portfolio will include but not limited to over-due personal loans and advances, late credit cards payments and defaulted vehicle loans and mortgage loans. The Retail Division Collection Unit will report on a dotted line basis to the SVP, Retail Recovery Control. The incumbent will closely coordinate with, and monitor and supervise, the Retail Collection Unit to monitor and control Retail NPL accounts’ operations to comply with the agreed remedial account strategy, bank’s procedures and guidelines and to achieve bank’s objectives.<br><br>Main Responsibilities<br><br> Shareholder & Financial: - Implement the bank has approved overdue loans collections strategy to minimize loss to the bank. Continuously identify ways to improve collection process and recommend implementation. - Conduct thorough analysis of the bank’s Retail NPL portfolio to identify bucket-wise trends and formulate strategies to ensure progressive reduction in bucket-wise outstanding / overdue figures, especially for the higherend buckets (associated with high probability of default). For the lower-end buckets (representing one or two instalments overdue), ensure proactive steps are immediately taken to collect the overdue amounts on timely basis to prevent the outstanding amounts from moving to the higher-end default buckets. - Pro-actively participate in the preparation / updating of policies and procedures to meet the needs of current market and working environment to protect the best interests of the bank and to ensure efficient and effective process flow of the Department’s functions. - Formulate feasible remedial / collection strategy for re-structuring / re-scheduling of defaulting clients’ accounts, obtain approval from relevant approving authority, negotiate and finalize with customer and implement approved work-out strategy and action plan in an efficient and effective manner, and continuously identify ways to improve collection process, and ensure close follow up and monitoring for compliance with agreements to minimize losses for the bank. - Properly implement collection and provisioning process in accordance with QNB’s policies and procedures and in compliance with QCB and other relevant regulatory requirements, accounting standards, and industry norms. - Work closely and coordinate with all concerned QNB Business units, Credit Risk officers, Department’s staff and third party collection agents engaged by the bank to aggressively pursue their collection objectives and goals. - Adhere to, and achieve collection control team Benchmark levels, and KPIs, as stated by EVP, Group Remedial. - Implements KPI’s and best practices for Retail Recovery Control. - Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. - Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): - Ensure full knowledge and understanding of all Retail NPL cases assigned including reviewing all customer and deal information including conducting site visits, and assessing the true status of the customer’s business, - Maintain close links with market intelligence to quickly respond to identified risk issues and potential problems. - Build and maintain strong and effective working relationship with the Retail Banking Division – Collections Unit, the QNB Legal Department and all other concerned QNB units, as well as external third party professionals, legal consultants, government officials, etc. to achieve the Department’s goals and objectives. - Keep close tabs and follow up on customer activities and whereabouts through communication with such customer’s employer, Telecommunication companies, Ministry of Interior information centers, credit bureaus, etc. - Implement policies/ procedures and related processes pertaining to the Retail NPL collections function, which includes guidelines for initiating contact with the errant customers (verbal/ written reminders) Internal (Processes, Products, Regulatory): - Work closely and proactively with Retail Banking and Asset & Wealth Management Business units, and or the Early Warning officers to identify non-performing customers. - Collect updated information on the identified Retail NPL customer by conducting comprehensive checking with all possible resources including QCB Credit Bureau, other bankers, suppliers, buyers, competitors and other relevant third parties [without duplicating checking already made by the Early Warning officers]. - Assign / transfer the overdue Retail accounts to the Retail Collection Unit for day-to-day management as soon as deemed necessary and appropriate (after exhaustive efforts by the business area to settle the overdue balances have failed). - Supervise, monitor and control the Retail Collection Unit’s activities to ensure proper implementation of agreed collection strategies in an efficient and effective manner, and in compliance with the bank’s policies and. Procedures, as well as QCB regulations. Immediately advised the bank’s Legal personnel of such Retail NPL accounts and provide them with relevant legal documentation related to the exposure as early as possible so that timely action can be initiated to avoid further deterioration of the account and or initiate early recovery of the overdue amounts including conducting thorough legal documentation review and security / collateral confirmation and re-valuation to assess the current legal and collateral position of the bank to formulate the appropriate remedial, re-structuring / and collection strategy for such account with the best interests of the bank in mind and or to assist in building up bank’s case against the customer. - Determine updated collateral [real estate and movable assets] values and mark to market values of securities pledged – if any, and assess the liquidity of such collateral to estimate recovery potential upon liquidation scenario execution. - Recommend, in coordination with Retail Collection Unit, engagement of competent and reputable external debt collectors to augment retail collection efforts, especially for overseas defaulters overseas, and manage the relationship by ensuring the existence of a process whereby timely and updated information regarding defaulting / absconding customers is provided to them to help the agencies in their efforts to track such customers; and in turn periodic collection status reports are given to the Department to update us on developments. Responsible for recommending termination of low performing debt collectors. - Initiate and recommend, in coordination with Retail Collection Unit and QNB Legal Counsel, the engagement of competent external legal counsel, and or referral / filing of case against the erring customer with the Police authorities if deemed necessary and appropriate, particularly for large and complicated delinquent exposures and difficult / non-cooperative clients. - Prepare and release Legal Notices when cases are filed, and cancel such Notices when cases are settled. - Closely follow up and monitor Retail NPL cases referred to external collection agents, external legal counsel, police authorities and or legal [civil/ criminal] courts and provide regular periodic reports summarizing status and developments of such cases. - Execute on timely basis the required actions related to the management, control, monitoring, maintenance and reporting of Retail NPL portfolio including but not limited to: formulation / negotiation and finalization of restructuring / re-scheduling agreement with customers – including tenor extensions; reversal of accrued interests; interest rate reductions; re-activation of credit cards; determination and booking of Loan Loss Provisions, in accordance with the delegated authorities granted by the Group Credit Committee, the Bank’s policies and procedures and the QCB requirements. - Manage the public auctions process and ensure the independence over the selection and evaluation of bids. - Properly record loan loss provisions in accordance with appropriate Senior Management approval and QCB requirements. - In coordination with the Retail Collection Unit, ensure the preparation of timely and accurate information concerning the bank’s delinquent Retail accounts portfolio and collection and control status reports for the SVP, Retail Recovery Control, Group Chief Risk Officer and concerned Senior Management, the internal and external auditors, and Group’s Compliance and Legal functions, relevant regulators, as and when required. The Reports will include but are not limited to: Daily Risk Report, Vehicle Repossession Report, Police Cases Report (cases raised or filed), and Ex-Staff Outstanding Report. Deceased Customers Report Reversed Interest Report. Rescheduled Loans Report, Collateral (Vehicles) Sold Report.<br><br>Education And Experience Requirements<br><br>Education & Experience Requirements: - Bachelor’s degree preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study). - At least 10 years of relevant experience, preferably within a highly rated international bank [or other comparable financial services or consultancy company] in a Retail or Corporate risk function.<br><br>Note: you will be required to attach the following:<br><br>Resume/CVCopy of Passport or QID Copy of Education Certificate Copy of Birth Certificate

<h2 class="h5">وصف الوظيفة</h2> <div class="t-break" data-jb-field="description"> <span><br>ملخص المنصب<br>إرثك يبدأ معنا<br>في فندق ريتز-كارلتون الدوحة، ندعوك لتجربة رفاهية مصقولة حيث تلتقي الأناقة الخالدة بكرم الضيافة القطري الحقيقي. يقع في شاطئ الخليج العربي الساحر منذ ما يقرب من 24 عامًا، يضم منتجعنا الخمس نجوم 374 غرفةً وأجنحة مصممة بأناقة، مطاعم حائزة على جوائز، مرافق سبا عالمية المستوى مع مركز لياقة حديث، وخدمة لا تشوبها شائبة تعرف بعلامتنا التجارية الأسطورية. من المسابح الداخلية والخارجية الهادئة إلى شاطئ خاص وردهة نادي لتجارب راقية وشخصية، تعكس كل التفاصيل التزامنا بالتميز. كما أن الملكية مثالية أيضًا للفعاليات مع مجموعة واسعة من قاعات الاجتماعات، وأماكن زفاف مذهلة وفريق مخصص يخطط بعناية ويخصص لرؤية كل حدث فريد. سواء كنت تستمتع بالشاي بعد الظهر في صالة الاستقبال، أو تشاهد أفق المدينة يتلألأ ليلاً في أحد مطاعمنا، أو تحتفل بمناسبة مهمة، فإن فندق ريتز-كارلتون الدوحة يوفر إعدادًا رائعًا للذكريات الأكثر معنى في الحياة. <br>ابحث عن الغاية في شغفك<br>نؤمن في فندق ريتز-كارلتون أن سيداتنا وسادته هم قلب كل ما نقوم به وأهم مورد في التزام خدمتنا لضيوفنا. بالشغف، والرعاية الحقيقية، والتفاني والفخر، يمكننا تحقيق أهداف مشتركة والنمو معًا في حين نصنع لحظات ستُذكر إلى الأبد. <br>ولهذا السبب، نبحث في الدوحة عن أشخاص متحمسين للانضمام إلى فريقنا المرموق وجلب خبراتهم الفريدة إلى فلسفة خدمتنا العالمية الشهيرة. كفندق فائق المستوى في المنطقة بتراث عائلي عميق، نقدم لك في المقابل:&nbsp;<br>مسار مهني مجزٍ ضمن واحدة من أكثر علامات الرفاهية شهرة وذات مكانة في العالم.&nbsp;<br>خطط تطوير شخصية ومهنية مع مواد تدريب مُنتقاة وتوجيه من زملاء ذوي مهارة وخبرة عالية في الصناعة. <br>فرص مختلفة للنمو الداخلي محليًا وبعيدًا ضمن محفظة عقارات ماريوت الدولية.&nbsp;<br>دعم ثابت وموثوق لضمان امتلاكك دائمًا الأدوات والمعرفة لاستغلال كامل إمكاناتك وتحقيق أهدافك.&nbsp;<br>حزمة تنافسية، تشمل السكن، تذاكر الطيران، النقل، الوجبات، والمزيد:&nbsp;<br>- برامج تدريب وتطوير قيادية حصرية&nbsp;<br>- التقدير والمكافآت للخدمة الاستثنائية&nbsp;<br>- أسعار أعضاء تفضيلية في فنادق ماريوت عالميًا&nbsp;<br>- خصومات الطعام والصحة لعائلتك وللغاية&nbsp;<br>- تغطية تأمين صحي&nbsp;<br>- فريق موارد بشرية م dedicated لنجاحك ورفاهيتك&nbsp;<br>توقعاتنا من الدور:&nbsp;<br>تفقد غرف الضيوف والمناطق العامة والمسبح، إلخ بعد تنظيفها بواسطة مديرات النزل للتأكد من معايير الجودة. إعداد تقارير الغرف المحجوزة، التحقق من حالة الغرفة، تحديد الغرف المخالفة، أولوية تنظيف الغرف، وتحديث حالة غرف الضيوف المغادرين. مساعدة إدارة التدبير المنزلي في إدارة الأنشطة اليومية. العمل كحلقة وصل لتنسيق جهود التدبير المنزلي والهندسة والمكتب الأمامي والغسيل. توثيق وحل المشكلات مع الغرف المخالفة مع مكتب الاستقبال. إعداد وتوزيع ونشر تغييرات تخص تعيينات الغرف. إيصال المشاكل للورشة التالية. إكمال الأوراق المطلوبة.<br>المؤهل المفضل<br>التعليم: شهادة الثانوية العامة أو ما يعادلها.<br>الخبرة العملية ذات الصلة: ما لا يقل عن سنة واحدة من الخبرة العملية ذات الصلة.<br>الخبرة الإدارية: ما لا يقل عن سنة واحدة من الخبرة الإدارية.<br>الرخصة أو الشهادة: لا شيء<br>انضمامك إلى فنادق ماريوت يعني الانضمام إلى محفظة علامات تجارية مع ماريوت الدولية. كن حيث يمكنك أن تؤدي عملك بأفضل ما لديك، ابدأ هدفك، انتمي إلى فريق عالمي رائع، وكن أفضل إصدار لنفسك.&nbsp;<br>في ماريوت الدولية، نلتزم بأن نكون جهة توظيف تتيح فرص متكافئة للجميع، ونرحب بالجميع ونوفر الوصول إلى الفرص. نحن نشجع بيئة يقدَّر فيها خلفيات موظفينا المتنوعة ونحتفي بها. قوتنا الكبرى تكمن في المزيج الغني للثقافة والموهبة والتجارب لموظفينا. نحن ملتزمون بعدم التمييز على أساس أي أساس يحميه القانون المعمول به، بما في ذلك الإعاقة أو حالة المحاربين القدامى أو غيرها من الأسس المحمية.<br>في أكثر من 100 فئة فندقية حائزة على جوائز حول العالم، يخلد قادة ريتز-كارلتون من السيدات والسادة تجارب استثنائية ليستمر أثرها مع ضيفنا، وإننا نؤمن بأن الجميع ينجحون حين يُمنحون الإبداع والتفكير والتعاطف. <br>كل يوم، نحدد المعايير لخدمة فاخرة نادرة ومميزة حول العالم ونفخر بتقديم التميز في رعاية وراحة ضيوفنا.<br>سيتولى دورك ضمان أن يتم تسليم معايير

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Summary<br><br>The incumbent will be responsible for assisting the collection process for assigned portfolio of delinquent Retail customers of QNB (as assigned by SVP, Retail Recovery Control) with the objective of progressively reducing overall overdue credit exposure of the bank (Retail NPL Portfolio) through implementation of loan re-structuring, collection and collateral asset sale strategies using coordination and interaction with the defaulting customers, Legal personnel, the state police authorities and external debt collection agencies hired by the bank, if any. The Retail NPL Portfolio will include but not limited to over-due personal loans and advances, late credit cards payments and defaulted vehicle loans and mortgage loans. The Retail Division Collection Unit will report on a dotted line basis to the SVP, Retail Recovery Control. The incumbent will closely coordinate with, and monitor and supervise, the Retail Collection Unit to monitor and control Retail NPL accounts’ operations to comply with the agreed remedial account strategy, bank’s procedures and guidelines and to achieve bank’s objectives.<br><br>Main Responsibilities<br><br> Shareholder & Financial: - - - - - - - - - -<br><br>Implement the bank has approved overdue loans collections strategy to minimize loss to the bank. Continuously<br><br>identify ways to improve collection process and recommend implementation.<br><br>Assist with analysis of the bank’s Retail NPL portfolio to identify bucket-wise trends and formulate strategies to<br><br>ensure progressive reduction in bucket-wise outstanding / overdue figures, especially for the higher-end buckets<br><br>(associated with high probability of default). For the lower-end buckets (representing one or two instalments<br><br>overdue), ensure proactive steps are immediately taken to collect the overdue amounts on timely basis to prevent<br><br>the outstanding amounts from moving to the higher-end default buckets.<br><br>Pro-actively participate in the preparation / updating of policies and procedures to meet the needs of current<br><br>market and working environment to protect the best interests of the bank and to ensure efficient and effective<br><br>process flow of the Department’s functions.<br><br>Assist the remedial / collection strategy for re-structuring / re-scheduling of defaulting clients’ accounts, obtain<br><br>approval from relevant approving authority, negotiate and finalize with customer and implement approved work<br><br>out strategy and action plan in an efficient and effective manner, and continuously identify ways to improve<br><br>collection process, and ensure close follow up and monitoring for compliance with agreements to minimize losses<br><br>for the bank.<br><br>Assist the collection and provisioning process in accordance with QNB’s policies and procedures and in<br><br>compliance with QCB and other relevant regulatory requirements, accounting standards, and industry norms.<br><br>Work closely and coordinate with all concerned QNB Business units, Credit Risk officers, Department’s staff and<br><br>third party collection agents engaged by the bank to aggressively pursue their collection objectives and goals.<br><br>Adhere to, and achieve collection control team Benchmark levels, and KPIs, as stated by EVP, Group Remedial.<br><br>Implements KPI’s and best practices for Retail Recovery Control.<br><br>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise<br><br>benefits for the bank.<br><br>Act within the limits of the powers delegated to the incumbent.<br><br> Customer (Internal & External): - - - - -<br><br>Ensure full knowledge and understanding of all Retail NPL cases assigned including reviewing all customer and<br><br>deal information including conducting site visits, and assessing the true status of the customer’s business,<br><br>Maintain close links with market intelligence to quickly respond to identified risk issues and potential problems.<br><br>Build and maintain strong and effective working relationship with the Retail Banking Division – Collections Unit,<br><br>the QNB Legal Department and all other concerned QNB units, as well as external third party professionals, legal<br><br>consultants, government officials, etc. to achieve the Department’s goals and objectives.<br><br>Keep close tabs and follow up on customer activities and whereabouts through communication with such<br><br>customer’s employer, Telecommunication companies, Ministry of Interior information centers, credit bureaus, etc.<br><br>Implement policies/ procedures and related processes pertaining to the Retail NPL collections function, which<br><br>includes guidelines for initiating contact with the errant customers (verbal/ written reminders), filing of charges with<br><br> Internal (Processes, Products, Regulatory): - - - - - - - - - - - - -<br><br>Work closely and proactively with Retail Banking and Asset & Wealth Management Business units, and or the<br><br>Early Warning officers to identify non-performing customers.<br><br>Collect updated information on the identified Retail NPL customer by conducting comprehensive checking with all<br><br>possible resources including QCB Credit Bureau, other bankers, suppliers, buyers, competitors and other relevant<br><br>third parties [without duplicating checking already made by the Early Warning officers].<br><br>Assign / transfer the overdue Retail accounts to the Retail Collection Unit for day-to-day management as soon as<br><br>deemed necessary and appropriate (after exhaustive efforts by the business area to settle the overdue balances<br><br>have failed).<br><br>Supervise, monitor and control the Retail Collection Unit’s activities to ensure proper implementation of agreed<br><br>collection strategies in an efficient and effective manner, and in compliance with the bank’s policies and.<br><br>Procedures, as well as QCB regulations. Immediately advised the bank’s Legal personnel of such Retail NPL<br><br>accounts and provide them with relevant legal documentation related to the exposure as early as possible so that<br><br>timely action can be initiated to avoid further deterioration of the account and or initiate early recovery of the<br><br>overdue amounts including conducting thorough legal documentation review and security / collateral confirmation<br><br>and re-valuation to assess the current legal and collateral position of the bank to formulate the appropriate<br><br>remedial, re-structuring / and collection strategy for such account with the best interests of the bank in mind and or<br><br>to assist in building up bank’s case against the customer.<br><br>Determine updated collateral [real estate and movable assets] values and mark to market values of securities<br><br>pledged – if any, and assess the liquidity of such collateral to estimate recovery potential upon liquidation scenario<br><br>execution.<br><br>Recommend, in coordination with Retail Collection Unit, engagement of competent and reputable external debt<br><br>collectors to augment retail collection efforts, especially for overseas defaulters overseas, and manage the<br><br>relationship by ensuring the existence of a process whereby timely and updated information regarding defaulting /<br><br>absconding customers is provided to them to help the agencies in their efforts to track such customers; and in turn<br><br>periodic collection status reports are given to the Department to update us on developments. Responsible for<br><br>recommending termination of low performing debt collectors.<br><br>Initiate and recommend, in coordination with Retail Collection Unit and QNB Legal Counsel, the engagement of<br><br>competent external legal counsel, and or referral / filing of case against the erring customer with the Police<br><br>authorities if deemed necessary and appropriate, particularly for large and complicated delinquent exposures and<br><br>difficult / non-cooperative clients.<br><br>Prepare and release Legal Notices when cases are filed, and cancel such Notices when cases are settled.<br><br>Closely follow up and monitor Retail NPL cases referred to external collection agents, external legal counsel,<br><br>police authorities and or legal [civil/ criminal] courts and provide regular periodic reports summarizing status and<br><br>developments of such cases.<br><br>Execute on timely basis the required actions related to the management, control, monitoring, maintenance and<br><br>reporting of Retail NPL portfolio including but not limited to: formulation / negotiation and finalization of re<br><br>structuring / re-scheduling agreement with customers – including tenor extensions; reversal of accrued interests;<br><br>interest rate reductions; re-activation of credit cards; determination and booking of Loan Loss Provisions, in<br><br>accordance with the delegated authorities granted by the Group Credit Committee, the Bank’s policies and<br><br>procedures and the QCB requirements.<br><br>Manage the public auctions process and ensure the independence over the selection and evaluation of bids.<br><br>Properly record loan loss provisions in accordance with appropriate Senior Management approval and QCB<br><br>requirements.<br><br>In coordination with the Retail Collection Unit, ensure the preparation of timely and accurate information<br><br>concerning the bank’s delinquent Retail accounts portfolio and collection and control status reports for the SVP,<br><br>Retail Recovery Control, Group Chief Risk Officer and concerned Senior Management, the internal and external<br><br>auditors, and Group’s Compliance and Legal functions, relevant regulators, as and when required. The Reports<br><br>will include but are not limited to: Daily Risk Report, Vehicle Repossession Report, Police Cases Report (cases<br><br>raised or filed), and Ex-Staff Outstanding Report. Deceased Customers Report Reversed Interest Report. Re<br><br>scheduled Loans Report, Collateral (Vehicles) Sold Report.<br><br> Legal, Regulatory, and Risk Framework Responsibilities: - Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to,<br><br>Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control<br><br>Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). - Understand and effectively perform your role under the Three Lines of Defence principle to identify measure,<br><br>monitor, manage and report risks. - Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. - Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the<br><br>Operational Risk Management requirements. - Maintain appropriate knowledge to ensure full qualification to undertake the role. - Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. - Attend mandatory (internal and external) seminars as instructed by the Bank.<br><br> Other: - Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. - Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course<br><br>of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and<br><br>Compliance functions, and relevant Regulators. - Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. - All other ad hoc duties/activities related to QNB that management might request from time to time. - responsible for identifying errant customers, and closely working with Retail Banking Division – Collection Unit, for<br><br>containing, minimizing and or reducing the bank’s NPL portfolio exposure levels and mitigate risks of further<br><br>deterioration, through formulation and implementation of a feasible re-scheduling agreement; frequent customer<br><br>contacts to monitor customer’s activities and status; taking of legal action and enforcement of security if any, and<br><br>the aggressive pursuance of the repayment of the overdue debt through all legal and market accepted means in<br><br>accordance with QNB policies and procedures and in compliance with QCB regulations.<br><br>Education And Experience Requirements<br><br>Bachelor’s degree preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)<br><br>Note: you will be required to attach the following:<br><br>Resume/CVCopy of Passport or QID Copy of Education Certificate Copy of Birth Certificate

<h2 class="h5">وصف الوظيفة</h2> <div class="t-break" data-jb-field="description"> <span><br>إرثك يبدأ معنا<br>في فندق ونتكروث-ريتز‑كارلتون، الدوحة، ندعوك لتجربة رفاهية راقية يلتقي فيها الأناقة الخالدة بالضيافة القطرية الحقيقية. يقع فندقنا الفاخر ذو الخمس نجوم على شواطئ الخليج العربي النظيفة منذ ما يقرب من 24 عامًا، ويضم 374 غرفةً وأجنحةً مصممة بأناقة، ومطاعم حائزة على جوائز، ومرافق سبا عالمية المستوى مع مركز لياقة بدنية حديث، وخدمة لا تشوبها شائبة تُعرِّف علامتنا التجارية الأسطورية. من المسابح الداخلية والخارجية الهادئة إلى شاطئ خاص وصالة نادي لتجارب مميزة وشخصية، كل تفصيل يعكس التزامنا بالتميز. كما أن الملكية مثالية أيضًا للفعاليات من خلال مجموعة واسعة من غرف الاجتماعات، وأماكن زواج رائعة، وفريق م dedicated يخطط بعناية ويوائم كل رؤية فريدة. سواء كنت تستمتع بالشاي بعد الظهر في صالة اللوبي، أو ترى أفق المدينة يتلألأ ليلاً في أحد مطاعمنا، أو تحتفل بحدث مهم، تقدم لك Ritz-Carlton، الدوحة، بيئة رائعة حقًا لأهم لحظات الحياة.&nbsp;<br>اعثر على الغاية في شغفك<br>في ريتز-كارلتون، نحن نؤمن بشدة بأن سيداتنا وجنودنا هم قلب كل ما نقوم به وأهم الموارد في التزامنا بالخدمة لضيوفنا. بشغف ورعاية صادقة وتفان وفخر، يمكننا تحقيق أهداف مشتركة والنمو معًا مع صناعة لحظات ستُذكر إلى الأبد.<br>لهذا السبب، في ريتز-كارلتون، الدوحة، نبحث حاليًا عن أفراد متحمسين للانضمام إلى فريقنا المحترم وتقديم خبراتهم الفريدة لعقيدة خدمتنا الشهيرة عالميًا. كفندق فخم رائد في المنطقة بتراث عائلي عميق، نقدم لك مقابل ذلك:<br>مهنة مُجزية ضمن أحد أكثر العلامات التجارية الفاخرة شهرةً ورافة في العالم.<br>خطط تطوير شخصية ومهنية مع مواد تدريب منتقاة وتوجيه من زملاء ذوي مهارة وخبرة عالية في الصناعة.&nbsp;<br>فرص متفرقة للنمو الداخلي محليًا وعلى المستوى الدولي ضمن محفظة ممتلكات ماريوت الدولية.<br>دعم ثابت وموثوق لضمان أن تحصل دائمًا على الأدوات والمعرفة لاستغلال إمكاناتك الكاملة وتحقيق أهدافك.<br>حزمة تنافسية، تشمل الإقامة وتذاكر السفر والنقل والوجبات والمزيد:<br>برامج تدريب وتطوير قيادي حصرية<br>التقدير والمكافآت للخدمة الاستثنائية<br>أسعار أعضاء تفضيلية لدى فنادق ماريوت عالميًا<br>خصومات الطعام والصحة لعائلتك ولك<br>تغطية التأمين الطبي<br>فريق موارد بشرية مكرس لنجاحك ورفاهيتك<br>توقعاتنا من الدور:<br>يقوم قائد الولائم بالإشراف على عمليات تقديم الولائم لضمان التنفيذ الخالي من العيوب للفعاليات وفقًا لـ <br>معايير Gold Standards الخاصة بـ The Ritz‑Carlton<br>. تقود هذه الوظيفة منسوبي خدمات الولائم أثناء الفعاليات، لضمان تجارب استثنائية للضيوف من خلال خدمة مخصصة واهتمام بالتفاصيل وتفوق تشغيلي.<br>المسؤوليات الأساسية<br>الخدمة وتجربة الضيف<br>قيادة والإشراف على موظفي خدمات الولائم أثناء الاجتماعات والمؤتمرات وحفلات الزفاف والفعاليات الخاصة.<br>ضمان تنفيذ جميع الفعاليات وفق أوامر الحدث (BEOs)، والمعايير العلامة التجارية وتوقعات الضيوف.<br>التنبؤ باحتياجات الضيوف، تخصيص الخدمة، وخلق تجارب لا تُنسى ومتوافقة مع قيم خدمة The Ritz‑Carlton.<br>العمل كالنقطة الأساسية للاتصال أثناء الفعاليات لمعالجة طلبات الضيوف، المخاوف، واسترداد الخدمة عند الحاجة.<br>الحفاظ على آداب الخدمة ومظهر احترافي في جميع الأوقات.<br>التنفيذ التشغيلي<br>إجراء إحاطات قبل الحدث لنقل تفاصيل الحدث، وتتابع الخدمة، والتكاليف.<br>التنسيق مع فرق الطهو، والمبيعات، والتنظيف، وإدارة الحدث لضمان تدفق فعال للفعالية.<br>تأكيد الإعداد الصحيح لغرف الفعالية، بما في ذلك ترتيبات الطاولات، والزينة، والدعم السمعي-البصري، ومعدات الخدمة.<br>الإشراف على خدمة الطعام والشراب لضمان التوقيت الصحيح، والعرض، والجودة، ودرجة الحرارة.<br>مراقبة الامتثال لمعايير السلامة الغذائية، والنظافة، وخدمة المشروبات المراعية للمشروبات الروحية.<br>القيادة وإدارة الفريق<br>تحديد الواجبات وإدارة مستويات العمالة أثناء الفعاليات.<br>توجيه وتحفيز ودعم منسوبي الولائم للحفاظ على أداء خدمة عالي.<br>المساعدة في تدريب أعضاء الفريق الجدد وتعزيز معايير الخدمة العلامة التجارية.<br>نموذج سلوكيات قيادة Ritz‑Carlton والترويج لبيئة عمل محترمة وشاملة.<br>الإدارة والرقابة الجودة<br>التحقق من دقة BEOs، وأعداد الضيوف، وتحديدات القائمة والتوقيت.<br>ضمان دقة الفوترة بتأكيد الاستهلاك، والتكاليف، وتفاصيل إتمام الحدث.<br>الحفاظ على النظافة والتنظيم والتعامل الصحيح مع معدات الولائم ومناطق التخزين.<br>المشاركة في الاجتماعات اليومية والتخطيط والجهود المستمرة للتحسين.<br>المهارات والمؤهلات المطلوبة<br>خبرة سابقة في الإشراف على الولائم أو المأكولات والمشروبات، ويفضل في فندق فخم.<br>مهارات قيادية، اتصال وتواصل عالية المستوى.<br>إتقان دقيق والتعامل مع تعدد المهام في بيئة سريعة الوتيرة.<br>فهم قوي لأنماط خدمة الولائم (أطباق، بوفيه، كوكتيل، عائلي).<br>معرفة عملية بسلامة الغذاء، والنظافة، ومعايير خدمة المشروبات.<br>القدرة على العمل بنوبات مرنة، بما في ذلك المساء، وعطلات نهاية الأسبوع، والعطل الرسمية.<br>المؤهلات المفضلة<br>التعليم: شهادة الثانوية العامة أو ما يعادلها.<br>خبرة عمل ذات صلة: أقل من عام من الخبرة ذات الصلة.<br>خبرة إشرافية: بدون خبرة إشرافية.<br>رخصة أو شهادة: لا شيء<br>يفضل أن تكون الأنثى<br>بالانضمام إلى فنادق ماريوت، تنضم إلى محفظة من العلامات التجارية مع Marriott International.&nbsp;<br>كن</n>اختر حيث يمكنك أن تؤدي أفضل أعمالك،<br>ابدأ هدفك،<br>انتمِ إلى فريق عالمي رائع، وكن أفضل إصدار من نفسك.<br>في Marriott International، نلتزم بأن نكون صاحب عمل يوفر مساواة في الفرص، مرحبًا بالجميع ونوفر وصولاً إلى الفرص. نحن نشجع بيئة حيث تُقدّر خلفيات موظفينا وتُحتفى بها. أقوى قوتنا تكمن في مزيج ثقافة ومواهب وخبرات موظفينا. نحن ملتزمون بعدم التمييز على أي أساس محمي، بما في ذلك الإعاقة، أو وضع المحاربين القدماء، أو أي أساس آخر محمي بموجب القانون المعمول به.<br>في أكثر من 100 منشأة حائزة على جوائز حول العالم، يخلق سُعداء Ritz-Carlton الذكور والإناث تجارب استثنائية جدًا لدرجة أن خبرة الضيف تبقى معهم حتى بعد مغادرتهم. يجتذبون أفضل محترفي الضيافة في العالم الذين يجمعون الذكريات مدى الحياة، ونؤمن بأن الجميع ينجحون عندما يتم تمكينهم ليكونوا مبدعين ومهتمين وذوي رحمة. <br>كل يوم، نضبط المعيار لخدمة فاخرة نادرة وخاصة في جميع أنحاء العالم ونفخر بتقديم التميز في رعاية وراحة ضيوفنا.<br>دورك سيكون لضمان تنفيذ “معايير الذهب” الخاصة بـ The Ritz-Carlton بكرم وتروٍ كل يوم. المعايير الذهبية هي أساس The Ritz-Carlton وهي ما يوجهنا كل يوم لنكون أفضل من اليوم السابق. هذه الأساسيات وإيماننا بأن ثقافتنا تقود النجاح هي ما جعلت Ritz Carlton تتمتع بسمعة كقائد عالمي في الضيافة الفاخرة. كجزء من فريقنا، ستتعلم وتقتدي بالمعايير الذهبية، مثل وعد الموظف، وال credo وقيم الخدمة. ووعدنا لك أننا نقدم لك فخرًا بعملك ومن هم من تعمل معهم.<br>بانضمامك إلى The Ritz-Carlton، أنت تنضم إلى محفظة علامات تجارية مع Marriott International. كن حيث يمكنك أن تؤدي أفضل أعمالك، ابدأ هدفك، انتمِ إلى فريق عالمي رائع، وكن أفضل إصدار من نفسك.</span> </div>