وظائف مؤهلات عليا في قطر

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><p><strong>We are</strong> currently looking <strong>Manager - IT Project Management</strong> forour <strong>Qatar</strong> operations.</p><br><p><strong>Education/Experience Requirements:</strong> -</p><br><ul><li>Bachelor’s degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), [Masters preferred –</li><li>At least 6 years of relevant experience, preferably within a highly rated international bank.&nbsp;</li><li>Training courses and certification in systems technology, management and banking.</li></ul><p><strong>Required Special Skills:</strong>&nbsp; -</p><br><ul><li>Excellent oral and written communication skills (including report writing) in English and Arabic.</li><li>Good interpersonal and presentation skills.</li><li>Understanding of the relevant laws, regulations, and practices.&nbsp;</li><li>Ability to make decisions and follow through with initiatives.&nbsp;&nbsp;</li><li>Personal integrity and self-management.</li><li>Planning, organising, and analytical ability</li><li>Results oriented. - Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.</li></ul><p>Core Competencies</p><br><p>Project Management</p><br><ul><li>Project initiation, planning, execution, monitoring, and closure.</li><li>CAPEX tracking and project portfolio management.</li><li>Risk, issue, and dependency management.</li><li>Project reporting and governance.</li></ul><p>Banking &amp; Regulatory Knowledge</p><br><ul><li>Understanding of banking regulations and compliance requirements.</li><li>Experience with:<ul><li>AML/CTF</li><li>Data Protection</li><li>Operational Risk Management</li><li>Internal and External Audit requirements</li></ul></li></ul><p>Stakeholder &amp; Vendor Management</p><br><ul><li>Managing relationships with business units and senior management.</li><li>Coordinating with vendors and ensuring contractual compliance.</li><li>Strong communication and presentation skills.</li></ul><p>Leadership &amp; Delivery</p><br><ul><li>Resource planning and task allocation.</li><li>Performance management and team coordination.</li><li>Process improvement and implementation of best practices.</li><li>KPI management and operational efficiency.</li></ul><p><strong>Joining time frame:</strong> 2 weeks (maximum 1 month)</p><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Minimum 2 years of experience in -Contact Center, Customer Service, Student Services, Student Affairs , Admissions / Registration , Helpdesk , Front Office (Education Sector)</p><ul><li><p>Respond to student enquiries via Telephone, Email, Live Chat, WhatsApp, Telegram and Social Media.</p></li><li><p>Provide accurate information and verify student identity.</p></li><li><p>Record and update enquiries in the service management system.</p></li><li><p>Escalate unresolved cases to the appropriate department.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Female Candidate with Bachelor's Degree (Mandatory)</p></li><li><p>Qatar University Graduate – Highly preferred.</p></li><li><p>Fluent in Arabic &amp; English (Read, Write &amp; Speak)</p></li><li><p>IELTS 5.0 (or equivalent- TOEFL / English-medium education</p></li><li><p>Good knowledge of Microsoft Office , Excellent customer service and communication skills</p></li><li><p>Experience with Contact Center/CRM systems (Cisco Contact Center, HP Service Manager, Live Chat, Microsoft Teams is an advantage)</p></li><li><p>Minimum typing speed of 15 WPM</p></li></ul><p>Valid QID/Visa with immediate availability is preferred.</p><p></p></section>

Role Objective <br>The incumbent will perform activities pertaining to Data Privacy across Doha Bank, in line with policies, procedures and applicable Data Privacy laws and regulations. The incumbent will support in development and implementation of the bank’s Data Privacy Program, ensure data compliance through relevant mechanism, and impart staff training in close coordination with the relevant stakeholders.<br>Detailed Roles and Responsibilities:<br>Perform all operational activities as assigned by the reporting authority, in compliance with local regulations, Doha Bank’s policies and units/departments approved policies and procedures. Support in development and implementation of the bank’s Data Privacy framework, and program in accordance with relevant Data Privacy laws and regulations. Work closely with the respective stakeholders to ensure compliance with applicable Data Privacy laws and regulations for the bank. Prepare Data Privacy policies, procedures & notices and perform annual review of these documents for their compliance to legal, regulatory and organizational updates. Work closely with the relevant stakeholders in implementation of the Data Privacy policies, procedures and notices across the Bank. Assist the Privacy Champions and IT Application Managers in maintenance of Record of Processing Activities and Data Flow Diagrams (DFDs). Perform Data Privacy Impact Assessment of the bank’s business process and IT applications processing personal data of the staff, customers, vendors, etc. Coordinate with relevant stakeholders to ensure all business processes adhere to internal Data Privacy policies and procedures. Coordinate with IT Application owners to ensure all IT Applications containing personal data adhere to internal Data Privacy policies and procedures.<br>Educational Qualifications and Experience: <br>University graduate with a degree in Computer Science, Computer Engineering, Information Security or any other related discipline.05-08 years of total experience in financial services/banking industry, entailing responsibilities pertaining to the specific area of discipline. Previous experience in Data Privacy /Data Protection or data compliance in financial services industry.

Role Objective <br>The BCM Analyst will work closely with the Senior BCM Analyst and Section Head - Business Continuity in implementing and maintaining a Business Continuity program for the Bank, spanning domestic and overseas operations. The incumbent will also assist in the design and implementation of strategies to ensure that the Bank is prepared, resilient and ready to counter events that could impact or disrupt critical business processes/ operations. The position's primary goals will be to identify, document and test business needs against the Bank infrastructure and identify recovery strategies and gaps.<br>Detailed Role and Responsibilities:<br>Perform all activities, as assigned by the reporting authorities, in compliance with local/ foreign regulations, Doha Bank’s policies and approved Business Continuity policies and procedures. Work closely with the reporting authorities and respective functional business areas to develop and maintain department level recovery strategies that addresses business recovery and emergency response management. Contribute towards the implementation of Business Continuity projects to ensure that objectives, schedules and budgets are met. Assist in ensuring that the work of internal divisions/ departments/units is least impacted due to unforeseen disaster/crises events through the establishment and implementation of a robust BCM program/plan for the Bank. Ensure that Business impact analysis (BIA) and risk assessments are in place for all the processes in the Bank. In partnership with the business units, analyze and identify the critical business processes and sub processes in various business units to enable the development of an adequate and comprehensive BCM strategy/plan. Establish a comprehensive understanding of process and applications used by the business in order to identify recovery strategies and plans required for each identified process and application. Develop Business continuity documentation including business impact analysis, risk assessment, recovery planning, identifying the test requirements and coordinating the BCMS drills, and maintain system of record data for audit/regulatory purposes.<br>Educational Qualifications and Experience: <br>University graduate with a degree in Business or Banking or Finance or any other related discipline. Master’s degree in Management any other related discipline will be an added advantage.05-08 years of total experience in financial services/banking industry, entailing responsibilities pertaining to the specific area of discipline. Experience in Business continuity.

Role Objective <br>The Investment Officer will assist in processing of all FEQ/PT, Bond/PT and QE transactions for the corresponding banks, in accordance with Doha Bank and regulatory guidelines. The incumbent will ensure prompt receipt of approvals, maintain records on transaction volume, and contribute towards MIS reporting on account of audit/procedural requirements. The job holder will ensure that all pending cases in relation to the corresponding are attended to, in a timely manner.<br>Detailed Roles and Responsibilities:<br>Perform all operational activities as assigned by the Section Head – Treasury & Investment Operations, in compliance with local regulations, Doha Bank’s policies and approved T&I Operations policies and procedures. Receive, review and record all documents approved by the respective internal departments/stakeholders with respect to FEQ/PT, Bond/PT and QE transactions, in line with the approval matrix, and as per the bank’s T&I Operations Policy and Procedure guidelines. Ensure that the details pertaining to FEQ/PT, Bond/PT and QE transactions are promptly recorded in the respective pending cases file, to have an accurate tracking of the same. Ensure that rights issue applications are obtained from the respective T&I employees prior to rights issue investments. Review and process the rights issue applications received from the corresponding banks in a timely manner and as per the SLAs. Liaise with the Investment dealers/ Stock Brokers to obtain confirmations through the approved communication modes on account of deals signed and executed. Liaise with the respective employees, for rectification of discrepancies, if any found, with respect to approvals and/or deals. Promptly keep system and hard copy of records related to all the investment proposals received, post accounting of transactions by the respective assigned staffs, furthering the execution. Assist the Section Head in reviewing and investigating in liaison with the respective departments upon the cases which are pending on account of operational errors. Contribute towards the preparation of current and up-to-date periodic/ ad-hoc reports on section activities, as directed by the Section Head – Treasury & Investment Operations, to meet regulatory/audit/compliance/procedural requirements. Perform daily verification and reconciliation of outstanding items related to Doha Bank NOSTRO accounts against the manual/ system posting carried out by the respective employees.<br>Educational Qualifications & Experience: <br>University graduate with a degree in Business or Banking or Finance or any other related discipline. Master’s degree in Management any other related discipline will be an added advantage.05-08 years of total experience in financial services/banking industry, entailing responsibilities pertaining to the specific area of discipline. Experience in treasury and investment settlements operations in banking industry.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose Summary: <br> <p><span>The incumbent will perform processing activities for settlement and postponement of Retail loans in line with the Group Retail Loans policies and procedures.</span></p><br> <br> <br><br> Essential Duties &amp; Responsibilities by Dimensions: <br> <p><strong><span><u>A. Shareholder &amp; Financial:</u></span></strong></p><br><p><span>- Assist in meeting units’ budget, controlling costs and achieving targeted levels of processing volumes.</span></p><br><p><span>- Implements KPI’s and best practices for Senior Officer, Retail Loans</span></p><br><p><span>- Act within the limits of the powers delegated to the incumbent.</span></p><br><p><span>- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</span></p><br><p><strong><span><u>B. Customer (Internal &amp; External):</u></span></strong></p><br><p><span>- Build and maintain strong and effective relationship with all other related departments and units to achieve the Group’s goals/ objectives.</span></p><br><p><span>- Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.</span></p><br><p><span>- To assist customers in all their queries on Bank’s product and seek solution to their requests.</span></p><br><p><span>- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</span></p><br><p><strong><span><u>C. Internal (Processes, Products, Regulatory):</u></span></strong></p><br><p><span>- Timely review all retail loans designated for settlement or postponement in accordance with set procedures for receiving, processing, checking and filing loans documentation.</span></p><br><p><span>- Support the Supervisor Retail Loans processing, Settlement and Postponed in critically reviewing all credit documents pertaining to process, settlement or postponement ensuring all necessary procedures and all calculations are in accordance with QNB set policy. </span></p><br><p><span>- Maintain the filing of all processed loans ensuring their timely filing in accordance with set procedures.</span></p><br><p><span>- Update existing files with received documents.</span></p><br><p><span>- Liaise with Retail Banking Credit &amp; Collections Department for processing, settling or postponing Retail Loans andfor the receipt of loan documentation, Group Compliance on QCB related compliance issue, and with the Group Risk as and when needed and according to the delegated authority.</span></p><br><p><span>- Support the Supervisor Retail Loans in the preparation of management information system (MIS) and other reports related to the credit process. </span></p><br><p><span>- Input all data in the core banking system when loans are processed to ensure the timely update of system information.</span></p><br><p><strong><span><u>D. Learning &amp; Knowledge:</u></span></strong></p><br><p><span>- Possess a good knowledge of the Retail banking business, its products and related risks together with a good knowledge of retail credit operations and controls.</span></p><br><p><span>- Seek improvements to current processes and recommend them to the Head of Retail Personal/Vehicle Loans Settlement and Postponed.</span></p><br><p><span>- Ensure high standards of confidentiality to safeguard commercially sensitive information.</span></p><br> <br> <br><br> Education/Experience Requirements: <br> <p><span>- Bachelor degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)</span></p><br><p><strong><span>OR </span></strong></p><br><p><span>College Diploma</span></p><br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose Summary: <br> <p><span>The incumbent will be responsible for performing accurate and timely Account reconciliation of Nostro within the QNB Group including governance over international branches and subsidiaries, and to ensure all outstanding / unreconciled items are communicated to the concerned area and cleared on a timely basis after proper investigation is conducted. Also will Generate and analyse Balances report for all accounts on a daily basis for Treasury Ops and Dealing room. Any doubtful / fictitious transactions will be reported as per the laid procedures.</span></p><br> <br> <br><br> Essential Duties &amp; Responsibilities by Dimensions: <br> <p><strong><span><u>A. Shareholder &amp; Financial:</u></span></strong></p><br><p><span>- Perform daily reconciliation for assigned Nostro &amp; QATCH Accounts to enable timely identification and resolution of outstanding reconciliation items and thereby prevent any losses being incurred by the Group. </span></p><br><p><span>- Implements KPI’s and best practices for Associate Reconciliation &amp; Account Investigation role.</span></p><br><p><span>- Act within the limits of the powers delegated to the incumbent.</span></p><br><p><span>- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</span></p><br><p><strong><span><u>B. Customer (Internal &amp; External):</u></span></strong></p><br><p><span>- Various local and international departments/ units within QNB Group, which will be covered by the personnel responsible for the Reconciliation &amp; Account Investigation functions and to whom reports, will be issued stating the areas where improvement is required from an operational/ control perspective.</span></p><br><p><span>- To assist customers in all their queries on Bank’s product and seek solution to their requests.</span></p><br><p><span>- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</span></p><br><p><span>- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.</span></p><br><p><span>- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required</span></p><br><p><strong><span><u>C. Internal (Processes, Products, Regulatory):</u></span></strong></p><br><p><span>- Ensure the existence of adequate policies/ procedures which define the scope of the control activities and the reporting requirements.</span></p><br><p><span>- Timely conduction of central reconciliations in accordance with laid down procedures to ensure that errors, omissions, duplications and any unexplained items are discovered and corrected timely and the root causes identified to prevent recurrence of such instances in future.</span></p><br><p><span>- Verify &amp; confirm the performance and functional aspects of the Nostro Reconciliation, and Proof Reports.</span></p><br><p><span>- Prepare required reports as per the agreed (KPI) &amp; (KRI) and share/discuss with concerned area in QNB Group.</span></p><br><p><span>- Suggest modifications and/ or identify suitable alternate solutions where necessary in coordination with Senior Manager Reconciliation &amp; Account Investigation.</span></p><br><p><span>- Prepare financial vouchers for reconciliation as per the laid procedures. </span></p><br><p><span>- Support International Branches and Subsidiaries </span></p><br><p><strong><span><u>D. Learning &amp; Knowledge:</u></span></strong></p><br><p><span>- Possess understanding of Banking Operations, Accounting, control and reconciliation tools, techniques and methods.</span></p><br><p><span>- Identify related areas for professional development of self and all direct reports, and act to enhance professional development of self and others.</span></p><br><p><span>- Ensure high standards of confidentiality exist to safeguard important and sensitive information.</span></p><br> <br> <br><br> Education/Experience Requirements: <br> <p><span>- Bachelor degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)</span></p><br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Summary <br> <p>The incumbent will collect, analyse, interpret and report economic news, data, reports, and statistics regarding the economies covered by the Economics Department. Support Group Economics in the production of the range of its publications. Assist in handling daily requests from within business units and from external organisations.</p><br> <br> <br><br> Main Responsibilities <br> <p>A. Shareholder &amp; Financial: - Manage the appropriate use of tools, data, statistical packages, and other research subscriptions necessary for the workflow of Group Economics. - Manage the preparation of input for business and budget forecasts (economic reports and macroeconomic forecasts across countries). - Implements KPI’s and best practices for Senior Manager, Economics. - Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. - Act within the limits of the powers delegated to the incumbent.</p><br><p>B. Customer (Internal &amp; External): - Manage research products and investor relations activities associated with macroeconomics. - Manage all Group Economics publications and thought leadership activities, such as Country Economic Insight Reports, Weekly Economic Commentary, Qatar Monthly Monitor, Global Macro Updates, and ad-hoc bespoke reports. - Manage all day-to-day business activities, including the economic sections for the Investment Management Committee (IMC), Asset and Liability Management Committee (ALCO), Group Management Risk Committee (GMRC), and Ratings Report.</p><br><p>C. Internal (Processes, Products, Regulatory): - Support recruitment efforts, providing motivation and reinforcing high standards of performance, as well as adherence to the Bank’s values and mission. - Engage and provide coaching to managers and associates in all aspects of the generation of internal and external reports. </p><br><p>D. Learning &amp; Knowledge: - Proactively identify areas for professional development of self and undertake development activities. - Seek out opportunities to remain current with all developments in professional field. </p><br><p>E. Legal, Regulatory, and Risk Framework Responsibilities: - Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). - Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks. - Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. - Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. - Maintain appropriate knowledge to ensure full qualification to undertake the role. - Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. - Attend mandatory (internal and external) seminars as instructed by the Bank.</p><br><p>F. Other: - Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. - Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators. - Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. - All other ad hoc duties/activities related to QNB that management might request from time to time.</p><br> <br> <br><br> Education and Experience Requirements <br> <p>- Bachelor Degree University Graduate in Finance, Economics, Market Research, or equivalent. </p><br><p>- Master degree and Ph.D. in Economics from a top global university is an advantage. </p><br><p>- At least 8 years of work experience within the economic department of a global financial institution. </p><br><p>- Experience in writing Macro Economic and Research reports.</p><br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose Summary: <br> <p><span>The incumbent will perform operational related activities and maintenance/ updating of account as a result of corporate actions. The incumbent will provide support to other departments in all functions related to daily corporate actions processing and settlement. Additionally the incumbent will assist in exploring the possibilities to enhance the IPO processing system and improve the dividend distribution for non-Qatari shareholders through the payment of their dividends with their currency.</span></p><br> <br> <br><br> Essential Duties &amp; Responsibilities by Dimensions: <br> <p><strong><span>A. Shareholder &amp; Financial:</span></strong></p><br><p><span>- Participate in the monitoring and achievement of Key Performance Indicators (KPIs) on periodic basis.</span></p><br><p><span>- Implements KPI’s and best practices for Manager Custody Operations &amp; Settlement role.</span></p><br><p><span>- Act within the limits of the powers delegated to the incumbent.</span></p><br><p><span>- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</span></p><br><p><strong><span>B. Customer (Internal &amp; External):</span></strong></p><br><p><span>- Liaise with their counterparts in the lead bank(s) and corporate customers, as and when applicable.</span></p><br><p><span>- Build and maintain strong and effective relationship with all the other related departments and units to achieve the Group’s goals/ objectives.</span></p><br><p><span>- Provide timely and accurate information to the external and internal auditors and the compliance function as and when required.</span></p><br><p><span>- To assist customers in all their queries on Bank’s product and seek solution to their requests.</span></p><br><p><span>- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</span></p><br><p><strong><span>C. Internal (Processes, Products, Regulatory):</span></strong></p><br><p><span>- Responsible for the timely efficient and effective operations and maintenance/ update of accounts resulting from corporate actions.</span></p><br><p><span>- Work with brokers, vendors and various internal departments to resolve operational issues related to corporate actions.</span></p><br><p><span>- Contact brokers (via telephone and in writing) to claim assets/cash proceeds resulting from failed trades as affected by corporate actions and/or income events.</span></p><br><p><span>- Work closely with the front office to be responsible for both operations work as well as corporate actions.</span></p><br><p><span>- Interface with other areas of the Group, resolving day-to-day investigations including settlement failures/disputes, data capture issues, event payments, account reconcilement and FX booking details related to corporate actions.</span></p><br><p><span>- Reconcile and resolve security and cash discrepancies resulting from corporate events.</span></p><br><p><span>- Reconcile records at end of day and ensure all processing has been completed.</span></p><br><p><span>- Analyse and identify root cause for clients’ investigations, where applicable.</span></p><br><p><span>- Assist in the identification and implementation of process improvements to streamline processes and reduce/eliminate handoffs in support of current and new corporate banking products.</span></p><br><p><span>- Support the Head of Operations and Accounts in the preparation of MIS reports with regards to corporate action operations and account activities. </span></p><br><p><span>- Coordinate with all Corporate Customers for any IPO or Dividend distribution </span></p><br><p><strong><span>D. Learning &amp; Knowledge:</span></strong></p><br><p><span>- Possess knowledge of developments in corporate action’s account and operations processes.</span></p><br><p><span>- Excellent knowledge of all related systems </span></p><br><p><span>- Proactively identify areas for professional development of self and undertake development activities.</span></p><br><p><span>- Seek out opportunities to remain current with all developments in professional field.</span></p><br> <br> <br><br> Education/Experience Requirements: <br> <p><span>- Bachelor degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)</span></p><br><p><span>- At least 6 years of relevant experience, preferably within a highly rated international bank / operations or related experience in banking operations.</span></p><br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose Summary: <br> <p><span>The incumbent will perform operational related activities and maintenance/ updating of account as a result of corporate actions. The incumbent will provide support to other departments in all functions related to daily corporate actions processing and settlement. Additionally the incumbent will assist in exploring the possibilities to enhance the IPO processing system and improve the dividend distribution for non-Qatari shareholders through the payment of their dividends with their currency.</span></p><br> <br> <br><br> Essential Duties &amp; Responsibilities by Dimensions: <br> <p><strong><span>A. Shareholder &amp; Financial:</span></strong></p><br><p><span>- Participate in the monitoring and achievement of Key Performance Indicators (KPIs) on periodic basis.</span></p><br><p><span>- Implements KPI’s and best practices for Manager Custody Operations &amp; Settlement role.</span></p><br><p><span>- Act within the limits of the powers delegated to the incumbent.</span></p><br><p><span>- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</span></p><br><p><strong><span>B. Customer (Internal &amp; External):</span></strong></p><br><p><span>- Liaise with their counterparts in the lead bank(s) and corporate customers, as and when applicable.</span></p><br><p><span>- Build and maintain strong and effective relationship with all the other related departments and units to achieve the Group’s goals/ objectives.</span></p><br><p><span>- Provide timely and accurate information to the external and internal auditors and the compliance function as and when required.</span></p><br><p><span>- To assist customers in all their queries on Bank’s product and seek solution to their requests.</span></p><br><p><span>- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</span></p><br><p><strong><span>C. Internal (Processes, Products, Regulatory):</span></strong></p><br><p><span>- Responsible for the timely efficient and effective operations and maintenance/ update of accounts resulting from corporate actions.</span></p><br><p><span>- Work with brokers, vendors and various internal departments to resolve operational issues related to corporate actions.</span></p><br><p><span>- Contact brokers (via telephone and in writing) to claim assets/cash proceeds resulting from failed trades as affected by corporate actions and/or income events.</span></p><br><p><span>- Work closely with the front office to be responsible for both operations work as well as corporate actions.</span></p><br><p><span>- Interface with other areas of the Group, resolving day-to-day investigations including settlement failures/disputes, data capture issues, event payments, account reconcilement and FX booking details related to corporate actions.</span></p><br><p><span>- Reconcile and resolve security and cash discrepancies resulting from corporate events.</span></p><br><p><span>- Reconcile records at end of day and ensure all processing has been completed.</span></p><br><p><span>- Analyse and identify root cause for clients’ investigations, where applicable.</span></p><br><p><span>- Assist in the identification and implementation of process improvements to streamline processes and reduce/eliminate handoffs in support of current and new corporate banking products.</span></p><br><p><span>- Support the Head of Operations and Accounts in the preparation of MIS reports with regards to corporate action operations and account activities. </span></p><br><p><span>- Coordinate with all Corporate Customers for any IPO or Dividend distribution </span></p><br><p><strong><span>D. Learning &amp; Knowledge:</span></strong></p><br><p><span>- Possess knowledge of developments in corporate action’s account and operations processes.</span></p><br><p><span>- Excellent knowledge of all related systems </span></p><br><p><span>- Proactively identify areas for professional development of self and undertake development activities.</span></p><br><p><span>- Seek out opportunities to remain current with all developments in professional field.</span></p><br> <br> <br><br> Education/Experience Requirements: <br> <p><span>- Bachelor degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)</span></p><br><p><span>- At least 6 years of relevant experience, preferably within a highly rated international bank / operations or related experience in banking operations.</span></p><br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose Summary: <br> <p><span>The incumbent will perform asset management custodian services, maintain asset management records and prepare reports pertaining to asset management activities as per the delegated authority.</span></p><br> <br> <br><br> Essential Duties &amp; Responsibilities by Dimensions: <br> <p><strong><span><u>A. Shareholder &amp; Financial:</u></span></strong></p><br><p><span>- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. </span></p><br><p><span>- Act within the limits of the powers delegated to the incumbent. </span></p><br><p><span>- Implement KPI’s and best practices for Associate Asset Management Administration role.</span></p><br><p><strong><span><u>B. Customer (Internal &amp; External):</u></span></strong></p><br><p><span>- Provide timely asset management accounting and custodianship services to various stakeholders.</span></p><br><p><span>- To assist customers in all their queries on Bank’s product and seek solution to their requests.</span></p><br><p><span>- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</span></p><br><p><span>- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.</span></p><br><p><span>- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</span></p><br><p><strong><span><u>C. Internal (Processes, Products, Regulatory):</u></span></strong></p><br><p><span>- Documentation</span></p><br><p><span>- Maintain asset management documents (e.g. licenses, prospectus, articles of association, reports, records, etc.), ensure they are up to date and update them on the system accordingly.</span></p><br><p><span>- Transfer Agency</span></p><br><p><span>- Book and settle capital stock activity (subscriptions and redemptions) on the respective accounts, issue certificates and maintaining the investor registry as per the delegated authority and QNB’s designated asset management role.</span></p><br><p><span>- Fund Administration</span></p><br><p><span>- Record the purchase/sale of investments originated from fund/portfolio managers, based on their written instructions (trade tickets) and when required validate the transactions with brokers/ banks.</span></p><br><p><span>- Book and settle corporate action/income related activity timely and accurately reflecting in accounting/custody these events.</span></p><br><p><span>- Process expense related activity as per the fund/account fee schedule, ensuring the accounts are accruing correctly and the different stakeholders are paid timey and accurately. </span></p><br><p><span>- Update security records timely and accurately.</span></p><br><p><span>- Fund Accounting</span></p><br><p><span>- Calculate the “net asset value” (NAV) as per each fund/account pricing frequency timely and accurately.</span></p><br><p><span>- Book all required entries to the ledger as per the fund’s activity and fund or market deadlines.</span></p><br><p><span>- Perform account/transaction reconciliations – capital stock, holdings, cash, expense, income, etc. </span></p><br><p><span>– investigating any discrepancy and working to address the break by posting the required entry, rectifying the incorrect one or liaising with the respective team that needs to take action.</span></p><br><p><span>- Reporting – Assist the team in producing any financial statements or other required reports.</span></p><br><p><span>- Audit – help produce the required audit documentation - Audit / Reporting / Reconciliation</span></p><br><p><span>- Query Management</span></p><br><p><span>- Ensure inbound queries are answered within 24h from receipt</span></p><br><p><span>- Do a diligent follow up on emails sent to external or internal parties as to obtain the information required to address the reason the query was sent.</span></p><br><p><span>- Escalate emails as needed with your supervisor.</span></p><br><p><span>- Communication</span></p><br><p><span>- Escalate all urgent matters requiring attention to supervisor</span></p><br><p><span>- Assist more junior staff in the completion of their tasks</span></p><br><p><strong><span><u>D. Learning &amp; Knowledge:</u></span></strong></p><br><p><span>- Maintain utmost confidentiality.</span></p><br><p><span>- Comply with operational policies and procedures, document retention requirements and set security procedures.</span></p><br><p><span>- Proactively identify areas for professional development of self and undertake development activities.</span></p><br><p><span>- Seek out opportunities to remain current with all developments in professional field.</span></p><br> <br> <br><br> Education/Experience Requirements: <br> <p><span>- Bachelor degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)</span></p><br> <br> <br> </div>

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Purpose Summary<br><br>The incumbent will perform tasks pertaining to the timely issuance of Import Letters of Credit (L/Cs) in a way that supports the business units and ensures a good working relationship with the Group’s clients.<br><br>Essential Duties & Responsibilities By Dimensions<br><br> Shareholder & Financial: Implements KPI’s and best practices for Senior Associate, Issuance (LCs) role. Act within the limits of the powers delegated to the incumbent. Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the Bank. Customer (Internal & External): Liaise with internal and external clients in order to meet their needs in a timely and accurate manner. Proactively identify areas for professional development and undertake development activities. Seek opportunities to remain current with all developments in the professional field. Internal (Processes, Products, Regulatory): Accurately handle complex processes relating to Import Letters of Credit in strict compliance with International Chamber of Commerce (ICC) Rules. Receive and review Import Letters of Credit applications with special terms and conditions to ensure receipt of complete transactions. Issue Letters of Credit with special terms and conditions, including Revolving, Back-to-Back, Transferable and Standby L/Cs. Check documents, identify discrepancies and communicate with negotiating banks to safeguard QNB’s interests. Ensure transaction documentation submitted for authorization is accurate and processed in a timely manner. Release sight and acceptance documents relating to Import Letters of Credit transactions to clients. Deal with clients and ensure routine operational issues are processed efficiently. Ensure L/C applicants possess valid commercial registrations and that terms and conditions are clear and precise. Ensure the L/C amount does not exceed the maximum amount permitted under the customer’s application. Ensure L/Cs are properly authorized within approved limits or supported by appropriate approvals. Ensure all L/Cs comply with Uniform Customs and Practice (UCP), local import regulations and Group policies. Maintain L/C documents safely and ensure adherence to approved limits established for each client and bank. Learning & Knowledge: Stay abreast of all new local and international regulations pertaining to Import Letters of Credit. Ensure high standards of confidentiality to safeguard commercially sensitive information. Proactively identify areas for professional development and undertake development activities. Seek opportunities to remain current with developments in the professional field.<br><br>Education/Experience Requirements<br><br>Bachelor degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study) At least 2 years of relevant experience, preferably within a highly rated international bank<br><br>Note: you will be required to attach the following:<br><br>Resume/CVQID (Front & Back) Passport Education Certificate Birth Certificate

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Purpose Summary<br><br>The incumbent is mainly responsible for providing various cash based services to customers over the counter in an efficient, courteous and error-free manner, and based on seniority to replace the Head Teller during his absence<br><br>Essential Duties & Responsibilities By Dimensions<br><br> Shareholder & Financial: Carry out branch cash and other teller-related transactions in a timely and efficient manner to facilitate achievement of pre-approved branch targets. Implements KPI’s and best practices for Senior Teller Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Ensure customer satisfaction all times by providing cash services in the most expeditious manner. To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): Process transactions (cash, checks, remittance requests, credit card and loan payments etc) in compliance with the approved policies/ procedures and the applicable regulatory guidelines. Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents. Identify suitable opportunities to cross-sell products or services offered to customers. Authorize transactions within the range delegated to the incumbent. Forward all clearing items and remittance requests received from customers to the concerned department/ unit within Group Infrastructure for processing. Balance currency, coin, and checks in cash drawers and prepare the requisite report at the end of the day. Ensure all unresolved queries with respect to specific transactions and concerns are brought to the attention of the Officer in Charge. Learning & Knowledge: Possess working knowledge of functions to be performed in the teller area and related risks together with a working knowledge of operations and controls. Identify related areas for professional development of self and act accordingly. Provide training to the team of tellers as and when needed and solve difficulties beyond their expertise. Seek out opportunities to remain current with all developments in professional field.<br><br>Education And Experience Requirements<br><br> Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), At least 2 years of relevant experience, preferably within a highly rated international bank.<br><br>Note: you will be required to attach the following:<br><br>Resume/CVPassport QIDEducation Certificate Birth Certificate

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Purpose Summary<br><br>The incumbent is mainly responsible for providing various cash based services to customers over the counter in an efficient, courteous and error-free manner, and based on seniority to replace the Head Teller during his absence<br><br>Essential Duties & Responsibilities By Dimensions<br><br> Shareholder & Financial: Carry out branch cash and other teller-related transactions in a timely and efficient manner to facilitate achievement of pre-approved branch targets. Implements KPI’s and best practices for Senior Teller Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Ensure customer satisfaction all times by providing cash services in the most expeditious manner. To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): Process transactions (cash, checks, remittance requests, credit card and loan payments etc) in compliance with the approved policies/ procedures and the applicable regulatory guidelines. Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents. Identify suitable opportunities to cross-sell products or services offered to customers. Authorize transactions within the range delegated to the incumbent. Forward all clearing items and remittance requests received from customers to the concerned department/ unit within Group Infrastructure for processing. Balance currency, coin, and checks in cash drawers and prepare the requisite report at the end of the day. Ensure all unresolved queries with respect to specific transactions and concerns are brought to the attention of the Officer in Charge. Learning & Knowledge: Possess working knowledge of functions to be performed in the teller area and related risks together with a working knowledge of operations and controls. Identify related areas for professional development of self and act accordingly. Provide training to the team of tellers as and when needed and solve difficulties beyond their expertise. Seek out opportunities to remain current with all developments in professional field.<br><br>Education And Experience Requirements<br><br> Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), At least 2 years of relevant experience, preferably within a highly rated international bank.<br><br>Note: you will be required to attach the following:<br><br>Resume/CVPassport QIDEducation Certificate Birth Certificate

Role Title Senior Project Manager<br>Job Purpose Summary The Senior Project Manager participates in planning and implementation processes of projects undertaken by the group. The incumbent will be coordinating and monitoring the ongoing projects and insure that these projects are on schedule and as per the strategy plan, also, to prioritize and reschedule the projects as per the resources and criticality of the user requirements and provide support to team members in providing any solutions and any operations related problems. The incumbent will also be responsible for ensuring projects’ compliance with the Group-wide Operational standards, policies/procedures, industry best practices and pertinent laws and regulations.<br>Key Responsibilities Program & PMO Governance Establish and run a fit-for-purpose PMO framework covering governance, reporting, planning, risk, issue, dependency, and financial management. Define program standards, templates, controls, and cadence appropriate for a multi-year strategic transformation. Maintain the integrated program plan across all 2030 strategy initiatives and workstreams. Ensure clear alignment between strategic objectives, regulatory requirements, and execution priorities.<br>Consultant & Vendor Management Support the procurement, selection, and onboarding of external consultants, including those responsible for Business Requirements definition and transformation delivery. Define scopes of work, deliverables, milestones, and success criteria for consulting engagements. Act as central coordination point for consultants, ensuring consistency of outputs, avoidance of duplication, and adherence to program standards. Monitor consultant performance against agreed deliverables, timelines, and budgets.<br>Business Requirements & Delivery Oversight Oversee the development of Business Requirements, ensuring they are comprehensive, prioritized, traceable to strategy, and suitable for downstream implementation. Coordinate inputs from business, operations, compliance, risk, technology, and investment teams. Ensure dependencies between requirements, operating model changes, and implementation phases are clearly identified and managed.<br>Stakeholder & Executive Reporting Produce concise, decision-ready reporting for senior management and program governance forums. Facilitate program steering committees, design authorities, and executive checkpoints. Act as a trusted interface between sponsors, business leads, consultants, and delivery teams. Education/Experience Requirements:- Bachelor degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)- At least 10 years of relevant experience, preferably within a highly rated international bank / IT Operation fields of which at least 5 to 6 years in bank in a Supervisory capacity in responsibilities relating to project management ;products knowledge ; Operation and business excellence<br>Required Special Skills:<br>- Efficient planning and co-ordination skills, which are necessary to effectively prioritize the projects and to achieve the targeted schedule. Knowledge of project management techniques/tools and methodologies.- Previous experience in working with banking applications, payment systems and Policy and Procedure.- Good understanding of Home Banking, ATM Management systems, Card Management system; Foreign Trade ;Treasury products and any other Operation product.- Problem solving/ decision making skills.- Good adaptability to multinational environment, with wide exposure to various cultures and customs.- Operations Management skills (capacity planning, project management, performance management, MIS and budgets).- Evident and proven ability to provide superior customer service.- Excellent oral and written communication skills in both English and Arabic.- Excellent coaching skills. - In-depth understanding of relevant processes and applicable standards.- Strong analytical and planning skills.- Ability to manage multiple project priorities at the same time.- Leadership skills; demonstrated ability to effectively motivate, organize and empower personnel.- Study all existing products and suggest best practice to minimize Risk; increase- Automation and improve productivity and income as per Market behaviour. - Lead teams for any system testing; UAT and go life and Products enhance- Well-versed on Waterfall and Agile project implementation methodology- Expertise in project implementation/full project life-cycle

Role Title Senior Project Manager<br>Job Purpose Summary The Senior Project Manager participates in planning and implementation processes of projects undertaken by the group. The incumbent will be coordinating and monitoring the ongoing projects and insure that these projects are on schedule and as per the strategy plan, also, to prioritize and reschedule the projects as per the resources and criticality of the user requirements and provide support to team members in providing any solutions and any operations related problems. The incumbent will also be responsible for ensuring projects’ compliance with the Group-wide Operational standards, policies/procedures, industry best practices and pertinent laws and regulations.<br>Key Responsibilities Program & PMO Governance Establish and run a fit-for-purpose PMO framework covering governance, reporting, planning, risk, issue, dependency, and financial management. Define program standards, templates, controls, and cadence appropriate for a multi-year strategic transformation. Maintain the integrated program plan across all 2030 strategy initiatives and workstreams. Ensure clear alignment between strategic objectives, regulatory requirements, and execution priorities.<br>Consultant & Vendor Management Support the procurement, selection, and onboarding of external consultants, including those responsible for Business Requirements definition and transformation delivery. Define scopes of work, deliverables, milestones, and success criteria for consulting engagements. Act as central coordination point for consultants, ensuring consistency of outputs, avoidance of duplication, and adherence to program standards. Monitor consultant performance against agreed deliverables, timelines, and budgets.<br>Business Requirements & Delivery Oversight Oversee the development of Business Requirements, ensuring they are comprehensive, prioritized, traceable to strategy, and suitable for downstream implementation. Coordinate inputs from business, operations, compliance, risk, technology, and investment teams. Ensure dependencies between requirements, operating model changes, and implementation phases are clearly identified and managed.<br>Stakeholder & Executive Reporting Produce concise, decision-ready reporting for senior management and program governance forums. Facilitate program steering committees, design authorities, and executive checkpoints. Act as a trusted interface between sponsors, business leads, consultants, and delivery teams. Education/Experience Requirements:- Bachelor degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)- At least 10 years of relevant experience, preferably within a highly rated international bank / IT Operation fields of which at least 5 to 6 years in bank in a Supervisory capacity in responsibilities relating to project management ;products knowledge ; Operation and business excellence<br>Required Special Skills:<br>- Efficient planning and co-ordination skills, which are necessary to effectively prioritize the projects and to achieve the targeted schedule. Knowledge of project management techniques/tools and methodologies.- Previous experience in working with banking applications, payment systems and Policy and Procedure.- Good understanding of Home Banking, ATM Management systems, Card Management system; Foreign Trade ;Treasury products and any other Operation product.- Problem solving/ decision making skills.- Good adaptability to multinational environment, with wide exposure to various cultures and customs.- Operations Management skills (capacity planning, project management, performance management, MIS and budgets).- Evident and proven ability to provide superior customer service.- Excellent oral and written communication skills in both English and Arabic.- Excellent coaching skills. - In-depth understanding of relevant processes and applicable standards.- Strong analytical and planning skills.- Ability to manage multiple project priorities at the same time.- Leadership skills; demonstrated ability to effectively motivate, organize and empower personnel.- Study all existing products and suggest best practice to minimize Risk; increase- Automation and improve productivity and income as per Market behaviour. - Lead teams for any system testing; UAT and go life and Products enhance- Well-versed on Waterfall and Agile project implementation methodology- Expertise in project implementation/full project life-cycle

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Purpose Summary<br><br>The Assistant Manager, Merchant Operations is responsible for performing merchant operations activities for entities that have signed contracts with QNB. The role ensures all merchant operations are processed in compliance with established controls, procedures, regulatory requirements, and payment processing standards.<br><br>Essential Duties & Responsibilities By Dimensions<br><br> Shareholder & Financial: Assist in the monitoring and achievement of Key Performance Indicators (KPIs) on periodic basis. Implements KPI’s and best practices for Assistant Manager, Merchant Operations. Act within the limits of the powers delegated to the incumbent. Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Customer (Internal & External): Liaise with client personnel, vendors and consultants during the process of establishing Merchants operations and during Merchants operations. Build and maintain strong and effective relationships with all the other related departments to achieve the Group’s goals/objectives. Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Internal (Processes, Products, Regulatory): Responsible for performing Merchants activities in accordance with set payment processing methods and other procedures. Ensure settlement compliance to local and international rules and regulations provided by regulatory bodies and Visa/Mastercard requirements. Ensure that all processing exceptions are identified and inform the Supervisor Merchants for further action. Maintain the relationship with third party processors in accordance with set communication protocols. Liaise with QNB Merchants clients/merchants to respond to their queries and requests and document their service requirements to customize QNB Merchants solutions. Ecommerce merchants file payment processing and assure on daily basis that all files are loaded to the acquiring relevant system. P. O. S transactions file processing into merchant relevant systems, on daily basis verifying all transactions recorded into the bank host. Preparing/Reformatting MICROS and AMEX cards files by using merchant dedicated bank system and assuring daily processing. Creating merchant electronic statement certificates and forwarding them to secure merchant email IDs. Daily involvement in various bank merchant systems (Base24, Prime, Oracle, MIGS, Cyber Source, MICROS, Terminal Management System and Oracle) configuration activities as assigned by the Unit Head. Investigating and resolving merchant reversals, debit, refund and disputed bank account entries. Handling merchants’ phone calls and visits by answering their questions regarding POS machine issues or escalating them to concerned parties for support. Support International Branches and subsidiaries. Learning & Knowledge: Keep abreast of developments in the merchant services industry, technological advancements in payment processing and local and international developments. Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. Proactively identify areas for professional development and undertake development activities. Seek opportunities to remain current with developments in the professional field.<br><br>Education/Experience Requirements<br><br>Bachelor degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study) At least 4 years of relevant experience, preferably within a highly rated international bank<br><br>Note: you will be required to attach the following:<br><br>Resume/CVQID (Front & Back) Passport Education Certificate Birth Certificate

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose Summary <br> <p><span>The incumbent is mainly responsible for marketing the Retail Bank’s products and services – to meet assigned targets specifically for a single line of business, besides cross selling other products and services of the Retail Bank to meet customer needs. The Associate is responsible for providing efficient, friendly and quality service to customers; answering queries &amp; encouraging them to increase their business with the Retail Bank.</span></p><br> <br> <br><br> Essential Duties &amp; Responsibilities by Dimensions <br> <p><strong><span>A. Shareholder &amp; Financial:</span></strong></p><br><p><span>- Proactively market the Retail Bank’s products to increase sales volume and profitability, and to achieve or exceed set targets and goals.</span></p><br><p><span>- Cross selling of Retail Bank products and services to help increase market share and associated revenue / profit goals.</span></p><br><p><span>- Implements KPI’s and best practices for Associate, Domestic Sales Center</span></p><br><p><span>- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</span></p><br><p><span>- Act within the limits of the powers delegated to the incumbent.</span></p><br><p><strong><span>B. Customer (Internal &amp; External):</span></strong></p><br><p><span>- Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.</span></p><br><p><span>- To visit the customers at their convenience either at their office / residence to market the bank’s products and obtain complete documentation, without the need for the customer to visit the bank. </span></p><br><p><span>- Attends and resolves all customer queries within the specified TAT to ensure customer satisfaction.</span></p><br><p><span>- To convey customer feedback on products and services including issues faced &amp; enhancements recommended, to the Manager / Assistant Manager.</span></p><br><p><span>- Create and maintain strong networking relationship with key contacts in the HR and Finance function of ministries &amp; private companies in our approved list of companies. </span></p><br><p><span>- To assist customers in all their queries on Bank’s product and seek solution to their requests.</span></p><br><p><span>- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</span></p><br><p><span>- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.</span></p><br><p><span>- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</span></p><br><p><strong><span>C. Internal (Processes, Products, Regulatory):</span></strong></p><br><p><span>- To ensure that the application forms are accurately filled and that all required supporting documentation are provided to minimize discrepancies. To submit all completed applications to the Manager Supervisor.</span></p><br><p><span>- Act as the first point of contact especially for new customers, answer their queries and provide information about various products and services offered by the Retail Bank.</span></p><br><p><span>- Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards, loans etc.</span></p><br><p><span>- Coordinate with operations staff on an “as is needed” basis to ensure smooth operations, and timely and friendly service delivery.</span></p><br><p><span>- Refer to Direct Sales Supervisor for assistance in replying to any unresolved queries from customers. </span></p><br><p><span>- To submit periodic reports to their Sales Supervisor on calls made and their recommendations on how to grow the business volumes.</span></p><br><p><span>- To monitor the customer service standards operational for Retail Bank and look for creative ways to improve service delivery. </span></p><br><p><span>- Ensure compliance to internal service quality standards and compliance to audit requirements</span></p><br><p><strong><span>D. Learning &amp; Knowledge:</span></strong></p><br><p><span>- To have complete and updated knowledge of the key features &amp; benefits of all the QNB Retail products &amp; services (including special promotions) especially for those marketed through the Sales channel. </span></p><br><p><span>- Attend all training programs organized by the Bank &amp; also any specified training deemed to be applicable for effective performance of their job function.</span></p><br><p><span>- Maintain thorough knowledge of competitor products, pricing, market activity, and ensure that market intelligence is passed on to the Manager / Assistant Manager by active participation in weekly sales meetings.</span></p><br><p><span>- Identify related areas for professional development of self.</span></p><br> <br> <br><br> Education and Experience Requirements <br> <p><span>- Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)</span></p><br><p><span>- No years of experience required</span></p><br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose Summary <br> <p><span>The incumbent is mainly responsible for marketing the Retail Bank’s products and services – to meet assigned targets specifically for a single line of business, besides cross selling other products and services of the Retail Bank to meet customer needs. The Associate is responsible for providing efficient, friendly and quality service to customers; answering queries &amp; encouraging them to increase their business with the Retail Bank.</span></p><br> <br> <br><br> Essential Duties &amp; Responsibilities by Dimensions <br> <p><strong><span>A. Shareholder &amp; Financial:</span></strong></p><br><p><span>- Proactively market the Retail Bank’s products to increase sales volume and profitability, and to achieve or exceed set targets and goals.</span></p><br><p><span>- Cross selling of Retail Bank products and services to help increase market share and associated revenue / profit goals.</span></p><br><p><span>- Implements KPI’s and best practices for Associate, Domestic Sales Center</span></p><br><p><span>- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</span></p><br><p><span>- Act within the limits of the powers delegated to the incumbent.</span></p><br><p><strong><span>B. Customer (Internal &amp; External):</span></strong></p><br><p><span>- Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.</span></p><br><p><span>- To visit the customers at their convenience either at their office / residence to market the bank’s products and obtain complete documentation, without the need for the customer to visit the bank. </span></p><br><p><span>- Attends and resolves all customer queries within the specified TAT to ensure customer satisfaction.</span></p><br><p><span>- To convey customer feedback on products and services including issues faced &amp; enhancements recommended, to the Manager / Assistant Manager.</span></p><br><p><span>- Create and maintain strong networking relationship with key contacts in the HR and Finance function of ministries &amp; private companies in our approved list of companies. </span></p><br><p><span>- To assist customers in all their queries on Bank’s product and seek solution to their requests.</span></p><br><p><span>- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</span></p><br><p><span>- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.</span></p><br><p><span>- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</span></p><br><p><strong><span>C. Internal (Processes, Products, Regulatory):</span></strong></p><br><p><span>- To ensure that the application forms are accurately filled and that all required supporting documentation are provided to minimize discrepancies. To submit all completed applications to the Manager Supervisor.</span></p><br><p><span>- Act as the first point of contact especially for new customers, answer their queries and provide information about various products and services offered by the Retail Bank.</span></p><br><p><span>- Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards, loans etc.</span></p><br><p><span>- Coordinate with operations staff on an “as is needed” basis to ensure smooth operations, and timely and friendly service delivery.</span></p><br><p><span>- Refer to Direct Sales Supervisor for assistance in replying to any unresolved queries from customers. </span></p><br><p><span>- To submit periodic reports to their Sales Supervisor on calls made and their recommendations on how to grow the business volumes.</span></p><br><p><span>- To monitor the customer service standards operational for Retail Bank and look for creative ways to improve service delivery. </span></p><br><p><span>- Ensure compliance to internal service quality standards and compliance to audit requirements</span></p><br><p><strong><span>D. Learning &amp; Knowledge:</span></strong></p><br><p><span>- To have complete and updated knowledge of the key features &amp; benefits of all the QNB Retail products &amp; services (including special promotions) especially for those marketed through the Sales channel. </span></p><br><p><span>- Attend all training programs organized by the Bank &amp; also any specified training deemed to be applicable for effective performance of their job function.</span></p><br><p><span>- Maintain thorough knowledge of competitor products, pricing, market activity, and ensure that market intelligence is passed on to the Manager / Assistant Manager by active participation in weekly sales meetings.</span></p><br><p><span>- Identify related areas for professional development of self.</span></p><br> <br> <br><br> Education and Experience Requirements <br> <p><span>- Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)</span></p><br><p><span>- No years of experience required</span></p><br> <br> <br> </div>

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Summary<br><br>The incumbent will assume prime daily, weekly and monthly responsibilities for financial & regulatory reporting at the local level and consolidation of these reports at the group level. The incumbent will also be responsible for providing detailed analytical review and preparation of local financial & regulatory reporting for The Bank including ad hoc requirements as needed.<br><br>Main Responsibilities<br><br> Shareholder & Financial: Ensure timely and accurate disclosure of financial & regulatory reporting including all material matters concerning the Group. In doing so, develop mechanisms designed to ensure compliance with all relevant Qatar Central Bank rules and regulations. Create reporting efficiency to enhance productivity, minimise turnaround time, reduce error and add value for the bank. Adhere to Key Performance Indicators (KPIs), for performance and quality measurement purposes pertaining to regulatory and an hoc reporting to monitor and ensure achievements on a periodic basis. Implements KPI’s and best practices for Senior Manager Domestic Regulatory Reporting role. Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Customer (Internal & External): Establish and enhance relationships with regulatory authorities to ensure that all regulatory reporting requirements are complied with. Liaise with relevant officials from QCB on matters pertaining to presentation and disclosure of financial statements, emerging financial reporting trends and impacts of proposed accounting standards, etc. Build and maintain strong and effective relationships with all other related departments and units to achieve the Group’s goals & objectives. Provide timely, accurate information and reports to the external and internal auditors and the compliance function as required. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Internal (Processes, Products, Regulatory): Ensure daily, weekly, monthly, quarterly and annual financial & regulatory reports at the local & group level are completed within the delivery deadline with a high level of accuracy and accompanying analysis of these reports made prior to submission. The ability to create ad hoc financial & regulatory reports as required by regulator within specified deadline Possess a solid understanding of banking processes, products and transactions flows Possess an understanding of core banking systems, data warehouse and their impact on the output and accuracy of regulatory reports Perform data cleansing on a routine basis to ensure financial data is accurate and relevant Perform system enhancements on a periodic basis to reduce report turnaround times and eliminate errors Learning & Knowledge: Possess a thorough understanding of asset, liability, P/L and off balance sheet accounting and presentation for financial & regulatory reporting Possess or acquire knowledge of local regulatory requirements as well as best practices pertaining to regulatory reporting standards. Possess knowledge/understanding of various banking systems set up (e.g. core banking, OPICS, BAS) to analyze, create or modify system reports with minimal error Help in developing and training local regulatory reporting team in the appropriate skills to ensure an effective and informative regulatory reporting<br><br>Education And Experience Requirements<br><br>Bachelor degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)<br><br> At least 8 years of relevant experience, preferably within a highly rated international bank/ financial or regulatory reporting Knowledge of financial & regulatory reporting methods including a solid understanding of balance sheet, P/L statement and off balance sheet items<br><br>Note: you will be required to attach the following:<br><br>Resume/CVCopy of Passport or QID Copy of Education Certificate