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بيت.كوم

QNB3815-Assistant Manager Merchant Operations (Qatarization)

On-site - قطر ١٠ أغسطس ٢٠٢٦

اللوجستيات وسلاسل الإمداد والمشتريات

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose Summary: The Assistant Manager, Merchant Operations is responsible for performing merchant operations activities for entities that have signed contracts with QNB. The role ensures all merchant operations are processed in compliance with established controls, procedures, regulatory requirements, and payment processing standards. Essential Duties & Responsibilities by Dimensions: A. Shareholder & Financial: - Assist in the monitoring and achievement of Key Performance Indicators (KPIs) on periodic basis. - Implements KPI’s and best practices for Assistant Manager, Merchant Operations. - Act within the limits of the powers delegated to the incumbent. - Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. B. Customer (Internal & External): - Liaise with client personnel, vendors and consultants during the process of establishing Merchants operations and during Merchants operations. - Build and maintain strong and effective relationships with all the other related departments to achieve the Group’s goals/objectives. - Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required. - Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. C. Internal (Processes, Products, Regulatory): - Responsible for performing Merchants activities in accordance with set payment processing methods and other procedures. - Ensure settlement compliance to local and international rules and regulations provided by regulatory bodies and Visa/Mastercard requirements. - Ensure that all processing exceptions are identified and inform the Supervisor Merchants for further action. - Maintain the relationship with third party processors in accordance with set communication protocols. - Liaise with QNB Merchants clients/merchants to respond to their queries and requests and document their service requirements to customize QNB Merchants solutions. - Ecommerce merchants file payment processing and assure on daily basis that all files are loaded to the acquiring relevant system. - P.O.S transactions file processing into merchant relevant systems, on daily basis verifying all transactions recorded into the bank host. - Preparing/Reformatting MICROS and AMEX cards files by using merchant dedicated bank system and assuring daily processing. - Creating merchant electronic statement certificates and forwarding them to secure merchant email IDs. - Daily involvement in various bank merchant systems (Base24, Prime, Oracle, MIGS, Cyber Source, MICROS, Terminal Management System and Oracle) configuration activities as assigned by the Unit Head. - Investigating and resolving merchant reversals, debit, refund and disputed bank account entries. - Handling merchants’ phone calls and visits by answering their questions regarding POS machine issues or escalating them to concerned parties for support. - Support International Branches and subsidiaries. D. Learning & Knowledge: - Keep abreast of developments in the merchant services industry, technological advancements in payment processing and local and international developments. - Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. - Proactively identify areas for professional development and undertake development activities. - Seek opportunities to remain current with developments in the professional field. Education/Experience Requirements: <ul><li>Bachelor degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study) </li><li>At least 4 years of relevant experience, preferably within a highly rated international bank </li></ul> </div>

بيت.كوم

QNB3817-Senior Manager - Domestic Regulatory Reporting

On-site - قطر الثلاثاء

المحاسبة والمالية والبنوك

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Summary The incumbent will assume prime daily, weekly and monthly responsibilities for financial & regulatory reporting at the local level and consolidation of these reports at the group level. The incumbent will also be responsible for providing detailed analytical review and preparation of local financial & regulatory reporting for The Bank including ad hoc requirements as needed. Main Responsibilities A. Shareholder & Financial: - Ensure timely and accurate disclosure of financial & regulatory reporting including all material matters concerning the Group. In doing so, develop mechanisms designed to ensure compliance with all relevant Qatar Central Bank rules and regulations. - Create reporting efficiency to enhance productivity, minimise turnaround time, reduce error and add value for the bank. - Adhere to Key Performance Indicators (KPIs), for performance and quality measurement purposes pertaining to regulatory and an hoc reporting to monitor and ensure achievements on a periodic basis. - Implements KPI’s and best practices for Senior Manager Domestic Regulatory Reporting role. - Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. B. Customer (Internal & External): - Establish and enhance relationships with regulatory authorities to ensure that all regulatory reporting requirements are complied with. - Liaise with relevant officials from QCB on matters pertaining to presentation and disclosure of financial statements, emerging financial reporting trends and impacts of proposed accounting standards, etc. - Build and maintain strong and effective relationships with all other related departments and units to achieve the Group’s goals & objectives. - Provide timely, accurate information and reports to the external and internal auditors and the compliance function as required. - Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. - Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. C. Internal (Processes, Products, Regulatory): - Ensure daily, weekly, monthly, quarterly and annual financial & regulatory reports at the local & group level are completed within the delivery deadline with a high level of accuracy and accompanying analysis of these reports made prior to submission. - The ability to create ad hoc financial & regulatory reports as required by regulator within specified deadline - Possess a solid understanding of banking processes, products and transactions flows - Possess an understanding of core banking systems, data warehouse and their impact on the output and accuracy of regulatory reports Perform data cleansing on a routine basis to ensure financial data is accurate and relevant - Perform system enhancements on a periodic basis to reduce report turnaround times and eliminate errors D. Learning & Knowledge: - Possess a thorough understanding of asset, liability, P/L and off balance sheet accounting and presentation for financial & regulatory reporting - Possess or acquire knowledge of local regulatory requirements as well as best practices pertaining to regulatory reporting standards. - Possess knowledge/understanding of various banking systems set up (e.g. core banking, OPICS, BAS) to analyze, create or modify system reports with minimal error - Help in developing and training local regulatory reporting team in the appropriate skills to ensure an effective and informative regulatory reporting Education and Experience Requirements Bachelor degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study) - At least 8 years of relevant experience, preferably within a highly rated international bank/ financial or regulatory reporting - Knowledge of financial & regulatory reporting methods including a solid understanding of balance sheet, P/L statement and off balance sheet items </div>

بيت.كوم

TOGAF Enterprise Infrastructure Architect - Banking

On-site - قطر الثلاثاء

الاتصالات والتقنية

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description We are currently looking Enterprise Infrastructure Architect for our Qatar operations with the following terms & conditions. Education/Experience Requirements: • University graduate (Computer Science or related degree) with at least 4 years experience in financial services with a specialization in infrastructure architecture, design and management. • Specific courses in IT security and Infrastructure Architecture. Required Special Skills: • Self-driven with well-developed motivational and team-building skills. • Strong experience in Architectural design. • Excellent oral and written communication skills in English and Arabic (preferable). • Effective leadership and management skills. • Strong analytical, problem solving, and decision-making skills. • Project management skills. • Strong documentation skills. • Good interpersonal skills. Essential Duties & Responsibilities by Dimensions: A. Shareholder & Financial: • Coordinate with the Head of Enterprise Architecture to provide architectural recommendations that fall inline with the Group’s overall strategy and vision. B.Customer (Internal & External): • Meet with internal managers and project owners to understand and document their requirements prior to providing suitable solutions. • Build and maintain strong and effective relationship with all other related departments, units and vendors to achieve the Group’s goals/ objectives. C.Internal (Processes, Products, Regulatory): • Develop and deliver against the organization’s strategy and successfully implement Infrastructure Architecture through active engagement delivery and investment programs. • Use industry standard architecture methodologies to successfully implement and grow the Infrastructure Architecture of the bank. • Design and Build an up to date Infrastructure Architecture to ensure smooth and seamless propagation of data between systems and subsystems. • Cover all internal systems as well as their dependence on multiple vendor products and services. • Propose new enterprise standards based on business need, IT need and technology advances. Assist project teams to implement the standards into business applications. • Employ and enforce IT industry standards such as ITIL. • Performs architecture reviews with infrastructure teams, Internal Risk management (IRM) and audit teams to ensure adherence to standards, information risk management policies. • Work closely with network and infrastructure teams, and project teams to understand their needs and ensure the best enterprise standard is implemented. • Identify gaps in the Corporate Information/Data Model and address them actively in collaboration with the business support teams. • Maintains a technology watch to identify emerging technologies that are relevant to the line of business. Builds awareness of key emerging technologies and promotes to the business in order to address their issues. • Lead the preparation and maintenance of documentation and standards for the different activities and systems user guides as per the overall documentation policy. • Ensure that design and development standards are integrated with the Group’s governance framework. • Ensure compliance and adherence to existing standards and policies in regards to IT security, internet and VPN security, and BCP and disaster recovery. • Carry out requirements as directly assigned by the Head of IT Enterprise Architecture and in accordance with the overall business plan. D.Learning & Knowledge: • Understand user requirements and existing systems in order to provide the proper solutions by enhancing the existing systems or providing new systems. • Strong knowledge of infrastructure architecture and limitations in deciding on methods of problem solving which may impact overall resource availability and time to deliver changes. Perform careful analysis to ensure changes are in congruence with the Group’s long term planning and approved strategy. • Initiate regular meetings which aim to add value by discussing progress, problems, and any other issues of concern. • Identify areas for professional development of self and direct reports and act to enhance professional development of self and others. E.Other: • Ensure high standards and security of confidentiality to safeguard commercially sensitive information. Joining time frame: 2 weeks (maximum 1 month) </div>

4 - 9 Years Naukri Gulf

Enterprise Infrastructure Architect

On-site - قطر - الدوحة ٥ أغسطس ٢٠٢٦

تكنولوجيا المعلومات

We are currently looking Enterprise Infrastructure Architect for our Qatar operations with the following terms & conditions.Essential Duties & Responsibilities by Dimensions:A. Shareholder & Financial: Coordinate with the Head of Enterprise Architecture to provide architectural recommendations that fall inline with the Group s overall strategy and vision.B.Customer (Internal & External): Meet with internal managers and project owners to understand and document their requirements prior to providing suitable solutions. Build and maintain strong and effective relationship with all other related departments, units and vendors to achieve the Group s goals/ objectives.C.Internal (Processes, Products, Regulatory): Develop and deliver against the organization s strategy and successfully implement Infrastructure Architecture through active engagement delivery and investment programs. Use industry standard architecture methodologies to successfully implement and grow the Infrastructure Architecture of the bank. Design and Build an up to date Infrastructure Architecture to ensure smooth and seamless propagation of data between systems and subsystems. Cover all internal systems as well as their dependence on multiple vendor products and services. Propose new enterprise standards based on business need, IT need and technology advances. Assist project teams to implement the standards into business applications. Employ and enforce IT industry standards such as ITIL. Performs architecture reviews with infrastructure teams, Internal Risk management (IRM) and audit teams to ensure adherence to standards, information risk management policies. Work closely with network and infrastructure teams, and project teams to understand their needs and ensure the best enterprise standard is implemented. Identify gaps in the Corporate Information/Data Model and address them actively in collaboration with the business support teams. Maintains a technology watch to identify emerging technologies that are relevant to the line of business. Builds awareness of key emerging technologies and promotes to the business in order to address their issues. Lead the preparation and maintenance of documentation and standards for the different activities and systems user guides as per the overall documentation policy. Ensure that design and development standards are integrated with the Group s governance framework. Ensure compliance and adherence to existing standards and policies in regards to IT security, internet and VPN security, and BCP and disaster recovery. Carry out requirements as directly assigned by the Head of IT Enterprise Architecture and in accordance with the overall business plan.D.Learning & Knowledge: Understand user requirements and existing systems in order to provide the proper solutions by enhancing the existing systems or providing new systems. Strong knowledge of infrastructure architecture and limitations in deciding on methods of problem solving which may impact overall resource availability and time to deliver changes. Perform careful analysis to ensure changes are in congruence with the Group s long term planning and approved strategy. Initiate regular meetings which aim to add value by discussing progress, problems, and any other issues of concern. Identify areas for professional development of self and direct reports and act to enhance professional development of self and others.E.Other: Ensure high standards and security of confidentiality to safeguard commercially sensitive information.Desired Candidate ProfileUniversity graduate (Computer Science or related degree) with at least 4 years experience in financial services with a specialization in infrastructure architecture, design and management. Specific courses in IT security and Infrastructure Architecture. Required Special Skills: Self-driven with well-developed motivational and team-building skills. Strong experience in Architectural design. Excellent oral and written communication skills in English and Arabic (preferable). Effective leadership and management skills. Strong analytical, problem solving, and decision-making skills. Project management skills. Strong documentation skills. Good interpersonal skills.

دوام كامل من ٠ إلى ٠ سنة

Assistant Manager Merchant Operations

On-site - قطر - الدوحة ١٠ أغسطس ٢٠٢٦

المحاسبة والمالية والبنوك

About QNB Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines. QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications. Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine. QNB Group has an active community support program and sponsors various social, educational and sporting events. Job Purpose Summary The Assistant Manager, Merchant Operations is responsible for performing merchant operations activities for entities that have signed contracts with QNB. The role ensures all merchant operations are processed in compliance with established controls, procedures, regulatory requirements, and payment processing standards. Essential Duties & Responsibilities By Dimensions Shareholder & Financial: Assist in the monitoring and achievement of Key Performance Indicators (KPIs) on periodic basis. Implements KPI’s and best practices for Assistant Manager, Merchant Operations. Act within the limits of the powers delegated to the incumbent. Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Customer (Internal & External): Liaise with client personnel, vendors and consultants during the process of establishing Merchants operations and during Merchants operations. Build and maintain strong and effective relationships with all the other related departments to achieve the Group’s goals/objectives. Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Internal (Processes, Products, Regulatory): Responsible for performing Merchants activities in accordance with set payment processing methods and other procedures. Ensure settlement compliance to local and international rules and regulations provided by regulatory bodies and Visa/Mastercard requirements. Ensure that all processing exceptions are identified and inform the Supervisor Merchants for further action. Maintain the relationship with third party processors in accordance with set communication protocols. Liaise with QNB Merchants clients/merchants to respond to their queries and requests and document their service requirements to customize QNB Merchants solutions. Ecommerce merchants file payment processing and assure on daily basis that all files are loaded to the acquiring relevant system. P. O. S transactions file processing into merchant relevant systems, on daily basis verifying all transactions recorded into the bank host. Preparing/Reformatting MICROS and AMEX cards files by using merchant dedicated bank system and assuring daily processing. Creating merchant electronic statement certificates and forwarding them to secure merchant email IDs. Daily involvement in various bank merchant systems (Base24, Prime, Oracle, MIGS, Cyber Source, MICROS, Terminal Management System and Oracle) configuration activities as assigned by the Unit Head. Investigating and resolving merchant reversals, debit, refund and disputed bank account entries. Handling merchants’ phone calls and visits by answering their questions regarding POS machine issues or escalating them to concerned parties for support. Support International Branches and subsidiaries. Learning & Knowledge: Keep abreast of developments in the merchant services industry, technological advancements in payment processing and local and international developments. Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. Proactively identify areas for professional development and undertake development activities. Seek opportunities to remain current with developments in the professional field. Education/Experience Requirements Bachelor degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study) At least 4 years of relevant experience, preferably within a highly rated international bank Note: you will be required to attach the following: Resume/CVQID (Front & Back) Passport Education Certificate Birth Certificate

من ٠ إلى ٠ سنة بيت.كوم

Associate Domestic Sales Center

On-site - قطر ٢٦ مايو ٢٠٢٦

المحاسبة والمالية والبنوك

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose Summary The incumbent is mainly responsible for marketing the Retail Bank’s products and services – to meet assigned targets specifically for a single line of business, besides cross selling other products and services of the Retail Bank to meet customer needs. The Associate is responsible for providing efficient, friendly and quality service to customers; answering queries & encouraging them to increase their business with the Retail Bank. Essential Duties & Responsibilities by Dimensions A. Shareholder & Financial: - Proactively market the Retail Bank’s products to increase sales volume and profitability, and to achieve or exceed set targets and goals. - Cross selling of Retail Bank products and services to help increase market share and associated revenue / profit goals. - Implements KPI’s and best practices for Associate, Domestic Sales Center - Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. - Act within the limits of the powers delegated to the incumbent. B. Customer (Internal & External): - Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations. - To visit the customers at their convenience either at their office / residence to market the bank’s products and obtain complete documentation, without the need for the customer to visit the bank. - Attends and resolves all customer queries within the specified TAT to ensure customer satisfaction. - To convey customer feedback on products and services including issues faced & enhancements recommended, to the Manager / Assistant Manager. - Create and maintain strong networking relationship with key contacts in the HR and Finance function of ministries & private companies in our approved list of companies. - To assist customers in all their queries on Bank’s product and seek solution to their requests. - Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. - Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. - Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. C. Internal (Processes, Products, Regulatory): - To ensure that the application forms are accurately filled and that all required supporting documentation are provided to minimize discrepancies. To submit all completed applications to the Manager Supervisor. - Act as the first point of contact especially for new customers, answer their queries and provide information about various products and services offered by the Retail Bank. - Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards, loans etc. - Coordinate with operations staff on an “as is needed” basis to ensure smooth operations, and timely and friendly service delivery. - Refer to Direct Sales Supervisor for assistance in replying to any unresolved queries from customers. - To submit periodic reports to their Sales Supervisor on calls made and their recommendations on how to grow the business volumes. - To monitor the customer service standards operational for Retail Bank and look for creative ways to improve service delivery. - Ensure compliance to internal service quality standards and compliance to audit requirements D. Learning & Knowledge: - To have complete and updated knowledge of the key features & benefits of all the QNB Retail products & services (including special promotions) especially for those marketed through the Sales channel. - Attend all training programs organized by the Bank & also any specified training deemed to be applicable for effective performance of their job function. - Maintain thorough knowledge of competitor products, pricing, market activity, and ensure that market intelligence is passed on to the Manager / Assistant Manager by active participation in weekly sales meetings. - Identify related areas for professional development of self. Education and Experience Requirements - Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study) - No years of experience required </div>

من ٠ إلى ٠ سنة بيت.كوم

On-site - قطر - الدوحة ١٠ أغسطس ٢٠٢٦

المحاسبة والمالية والبنوك

About QNB Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines. QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications. Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine. QNB Group has an active community support program and sponsors various social, educational and sporting events. Job Summary The incumbent will perform all Balance Sheet management activities in accordance with the Group’s strategy, risk appetite, regulatory requirements and policies and procedures. Main Responsibilities Shareholder & Financial:Complies with approved budgets, policies and procedures in relation to balance sheet management operations. Implements KPI’s and best practices for Senior Manager, Balance Sheet Management role. Promote cost consciousness and efficiency and enhance productivity, to minimize cost, avoid waste, and optimize benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External):Assists in building and maintaining strong and effective relationships with all other related units to achieve the Balance Sheet Management goals/objectives. Provides timely and accurate information to the external and internal auditors, the Compliance function and Group Risk as and when required. To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives Internal (Processes, Products, Regulatory):Performs activities in accordance with the set strategies. Complies with the department’s policies and procedures for conducting buy/ sell deals, maintaining/ collating MIS pertaining to profitability/ revenue, and observing compliance with the applicable limits approved by the Board/ its delegated authorities. Follows up on the timely processing of transactions in coordination with Treasury Operations. Prepares reports under the direct supervision of the SVP, Balance Sheet Management. Monitors gap positions within the delegated authority and under the guidance of the SVP, Balance Sheet Management. Is involved in the structuring of balance sheet management products, as and when deemed necessary by the SVP, Treasury Structured Products and Derivatives. Learning & Knowledge:Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field. Legal, Regulatory, and Risk Framework Responsibilities:Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks. Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. Maintain appropriate knowledge to ensure full qualification to undertake the role. Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. Attend mandatory (internal and external) seminars as instructed by the Bank. Other:Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators. Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. All other ad hoc duties/activities related to QNB that management might request from time to time. Education And Experience Requirements Bachelor’s University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study) Minimum 8 years’ experience in active dealing room, preferably in the Gulf. Excellent oral and written communication skills in English and Arabic (preferable). Good knowledge of a range of derivatives and interest rate products. Good MS Office skills (Word, Excel, Power Point). Understanding hedging techniques in local currencies. Analytical and problem solving skills. Understanding of the local laws, regulations and practices. Good interpersonal skills. Must be able to work effectively under market pressures whilst maintaining Note: you will be required to attach the following: Resume/CVCopy of Passport or QID Copy of Education Certificate

دوام كامل من ٠ إلى ٠ سنة

Associate Domestic Sales Center

On-site - قطر - الدوحة ٢٩ يوليو ٢٠٢٦

المحاسبة والمالية والبنوك

About QNB Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines. QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications. Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine. QNB Group has an active community support program and sponsors various social, educational and sporting events. Job Purpose Summary The incumbent is mainly responsible for marketing the Retail Bank’s products and services – to meet assigned targets specifically for a single line of business, besides cross selling other products and services of the Retail Bank to meet customer needs. The Associate is responsible for providing efficient, friendly and quality service to customers; answering queries & encouraging them to increase their business with the Retail Bank. Essential Duties & Responsibilities By Dimensions Shareholder & Financial: Proactively market the Retail Bank’s products to increase sales volume and profitability, and to achieve or exceed set targets and goals. Cross selling of Retail Bank products and services to help increase market share and associated revenue / profit goals. Implements KPI’s and best practices for Associate, Domestic Sales Center Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations. To visit the customers at their convenience either at their office / residence to market the bank’s products and obtain complete documentation, without the need for the customer to visit the bank. Attends and resolves all customer queries within the specified TAT to ensure customer satisfaction. To convey customer feedback on products and services including issues faced & enhancements recommended, to the Manager / Assistant Manager. Create and maintain strong networking relationship with key contacts in the HR and Finance function of ministries & private companies in our approved list of companies. To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): To ensure that the application forms are accurately filled and that all required supporting documentation are provided to minimize discrepancies. To submit all completed applications to the Manager Supervisor. Act as the first point of contact especially for new customers, answer their queries and provide information about various products and services offered by the Retail Bank. Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards, loans etc. Coordinate with operations staff on an “as is needed” basis to ensure smooth operations, and timely and friendly service delivery. Refer to Direct Sales Supervisor for assistance in replying to any unresolved queries from customers. To submit periodic reports to their Sales Supervisor on calls made and their recommendations on how to grow the business volumes. To monitor the customer service standards operational for Retail Bank and look for creative ways to improve service delivery. Ensure compliance to internal service quality standards and compliance to audit requirements Learning & Knowledge: To have complete and updated knowledge of the key features & benefits of all the QNB Retail products & services (including special promotions) especially for those marketed through the Sales channel. Attend all training programs organized by the Bank & also any specified training deemed to be applicable for effective performance of their job function. Maintain thorough knowledge of competitor products, pricing, market activity, and ensure that market intelligence is passed on to the Manager / Assistant Manager by active participation in weekly sales meetings. Identify related areas for professional development of self. Education And Experience Requirements Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study) No years of experience required Note: you will be required to attach the following: Resume/CVPassport ID Card Education Certificate Birth Certificate

وظائف مؤهلات عليا في قطر

QNB3815-Assistant Manager Merchant Operations (Qatarization)

QNB3817-Senior Manager - Domestic Regulatory Reporting

TOGAF Enterprise Infrastructure Architect - Banking

Enterprise Infrastructure Architect

Assistant Manager Merchant Operations

Associate Domestic Sales Center

Associate Domestic Sales Center

Senior Manager

Senior Manager - Domestic Regulatory Reporting

Manager Investigations

Manager Investigations

Senior Manager

Senior Manager Asset and Liability Management

Manager Investigations

Assistant Vice President Corporate Actions

Senior Manager Asset and Liability Management

Teller

Senior Teller

Senior Manager

Associate Domestic Sales Center

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