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BUSINESS DEVELOPMENT EXECUTIVE – KOCHI, KERALA<br>Minimum Requirements<br>* Minimum 3 years of experience in business development, IT sales, or a related field.* Proven sales success with Point-of-Sale (POS) hardware, ERP applications, IT hardware, networking equipment, and smart technology solutions.* Strong experience in corporate sales, enterprise account management, and IT services sales.* Excellent communication, presentation, negotiation, and relationship-management skills.* Strong customer-facing and business-development skills, including the ability to identify, develop, and close new business opportunities.* Ability to conduct product demonstrations, client presentations, commercial negotiations, and solution discussions.* Willingness to travel for client meetings, business-development activities, and site visits across Kochi and Kerala.* Ability to work independently, manage sales targets, and drive revenue growth in a highly competitive market.* Strong follow-up, lead-generation, pipeline-management, and closing skills.* Target-driven, energetic, proactive, and results-oriented approach to business development.* Existing relationships with retailers, supermarkets, restaurants, corporate companies, or IT businesses will be an added advantage.* Bachelor’s degree in Business Administration, IT, Marketing, or a related field.* MBA is an added advantage.

???? Join Our Leadership Team – Gulf Helicopters Company<br>Director of Shared Services<br>Gulf Helicopters Company (GHC), a leading aviation services provider in the region, is seeking an experienced and strategic Director of Shared Services to lead and oversee the organization’s critical support functions including Human Resources, Information Technology, Training, Facility Management, and Corporate Strategy Planning.<br>This executive leadership role will be responsible for driving operational excellence, organizational effectiveness, workforce capability development, digital transformation, business continuity, and strategic alignment across all shared service functions.<br>Role Purpose: Lead the Shared Services function by defining and implementing integrated administrative, technical, and people-oriented service frameworks spanning Human Resources, Information Technology, Facility Management, Corporate Strategy Planning, and Training. The position ensures seamless internal operations, workforce development, infrastructure readiness, business continuity, and digital transformation initiatives that support GHC's strategic objectives.<br>Key Responsibilities: <br>Strategic Leadership & Corporate Governance• Develop and implement Shared Services strategies aligned with GHC's vision, mission, and corporate objectives.• Provide strategic advice and subject matter expertise to Executive Management on all Shared Services matters.• Establish departmental goals, KPIs, governance frameworks, and performance monitoring systems.• Lead organizational transformation and continuous improvement initiatives to enhance operational efficiency.<br>Human Resources & Talent Management• Oversee workforce planning, recruitment strategies, onboarding processes, and organizational development initiatives.• Drive performance management, employee engagement, succession planning, and talent development programs.• Ensure compliance with labor regulations, HR policies, and organizational development objectives.• Support nationalization initiatives, career development programs, and workforce capability enhancement.<br>Information Technology & Digital Transformation• Lead IT operations, infrastructure management, cybersecurity, and business applications.• Champion digital transformation initiatives and technology modernization programs.• Ensure system availability, information security, and effective business continuity planning.• Drive innovation through technology solutions that enhance operational efficiency and service delivery.<br>Facility Management• Ensure efficient management and maintenance of all company facilities and infrastructure.• Oversee facility readiness, regulatory compliance, vendor management, and support services.• Manage maintenance programs, asset preservation, and workplace safety initiatives.• Support operational resilience through effective facility planning and resource coordination. Training & Development• Govern technical and non-technical training functions to ensure compliance with regulatory requirements and industry best practices.• Oversee training records, audit readiness, certification requirements, and employee qualification tracking.• Support workforce development through structured learning and career progression programs. Corporate Strategy Planning• Lead strategic planning activities and organizational performance management.• Oversee Enterprise Risk Management (ERM) frameworks and business continuity initiatives.• Establish corporate KPIs, reporting standards, and data governance practices.• Drive strategic initiatives that support business growth, operational excellence, and organizational sustainability.<br>Compliance, Risk & Governance• Ensure compliance with applicable labor laws, regulatory requirements, QCAA standards, IT policies, facility regulations, and training requirements.• Lead risk management, audit readiness, and governance initiatives across Shared Services functions.• Promote a strong HSSEQ culture and ensure adherence to company policies and procedures. Financial & Budget Management• Develop and manage Shared Services budgets and financial plans.• Monitor financial performance and identify opportunities for cost optimization and operational efficiency.• Approve resource allocation, vendor contracts, and key service agreements. Performance Indicators• Achievement of Shared Services strategic objectives and KPIs.• Improved organizational efficiency and service delivery performance.• Successful implementation of digital transformation initiatives.• Workforce capability development and employee engagement improvements.• Effective risk management and regulatory compliance performance.• Budget optimization and cost-control achievements.• High stakeholder satisfaction across support service functions.<br>Qualifications, Experience & Skills<br>Minimum Qualifications• Bachelor's Degree in Business Administration, Management, Human Resources, Information Technology, Facilities Management, or a related discipline.• Master's Degree in Business Administration (MBA) or equivalent is preferred. Experience• Minimum 15 years of experience in corporate services, shared services, or management support functions.• Minimum 8 years of experience in senior leadership or executive-level positions.• Proven experience managing multiple support functions within a large and complex organization. Leadership & Technical Competencies• Strategic Planning & Organizational Alignment• Cross-Functional Leadership & Stakeholder Management• Service Delivery & Process Governance• Human Resources Strategy & Workforce Development• IT Service Management & Digital Transformation• Facilities Management & Vendor Governance• Learning & Development Program Management• Budgeting, Financial Planning & Cost Control• Change Management & Continuous Improvement• Enterprise Risk Management and Business Continuity Planning<br>It’s an Advantage If You Have• Aviation industry experience.• Experience in leading large-scale organizational transformation initiatives.• Knowledge of QCAA regulatory requirements and compliance frameworks.• Experience in Enterprise Risk Management (ERM) and corporate governance.• Professional certifications in HR, IT, Strategy, Project Management, Risk Management, or Executive Leadership.<br>???? Ready to Apply?<br>If you meet the qualifications and are interested in joining Gulf Helicopters Company as our Director of Shared Services, please submit your updated CV along with relevant supporting documents to:???? recruitment@gulfhelicopters.com<br>Only shortlisted candidates will be contacted.<br>Gulf Helicopters Company is an equal opportunity employer committed to excellence, innovation, and continuous improvement.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are looking for an experienced <b>IT Support Engineer</b> to provide first-line IT support for terminal operations, with a strong focus on <b>NAVIS SPARCS N4</b> and Terminal Operating System (TOS) support.</p><p>The successful candidate will be responsible for troubleshooting technical issues, supporting users, monitoring systems, and coordinating with <b>Operations, QatarEnergy, and NAVIS support teams</b> to ensure smooth and uninterrupted terminal operations.</p><p><br></p><p><b>Key Responsibilities</b></p><ul><li>Provide first-line IT support for terminal operations.</li><li>Troubleshoot and resolve <b>NAVIS SPARCS N4</b>-related technical issues.</li><li>Provide user support and assist with operational IT requirements.</li><li>Monitor TOS systems and related IT infrastructure.</li><li>Identify, diagnose, and escalate technical issues when required.</li><li>Coordinate with <b>Operations, QatarEnergy, and NAVIS support teams</b> for issue resolution.</li><li>Support system interfaces and ensure proper communication between integrated systems.</li><li>Ensure continuity and availability of Terminal Operating System (TOS) operations.</li><li>Maintain timely resolution and proper documentation of technical incidents.</li><li>Support day-to-day IT requirements within container terminal operations.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Qualification</b></p><ul><li>Degree in <b>Software Engineering, Computer Science, Information Technology</b>, or an equivalent qualification.</li></ul><p><b>Requirements</b></p><ul><li>Proven experience with <b>NAVIS SPARCS N4</b> in container terminal operations.</li><li>Strong knowledge of <b>Terminal Operating Systems (TOS)</b>.</li><li>Good troubleshooting skills and understanding of system interfaces.</li><li>Knowledge of operational IT requirements within a container terminal environment.</li><li>Strong communication and coordination skills.</li></ul><p><b>Experience</b></p><ul><li>Minimum <b>5 years of experience in container terminal operations</b>.</li><li>Minimum <b>3 years of experience in a similar IT/TOS support position</b>.</li><li>Hands-on experience with <b>NAVIS SPARCS N4</b> is essential.</li></ul><p><b>Key Skills</b></p><p><b>NAVIS SPARCS N4 | Terminal Operating System (TOS) | IT Support | System Monitoring | Troubleshooting | System Interfaces | Container Terminal Operations | User Support</b></p><p><b>Job Type:</b> Full-Time</p><p><b>Experience:</b> 5+ Years</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>The Digital Workspace Team Leader is responsible for leading the Digital Workspace function to deliver modern workplace technologies, seamless end-user support, compliance governance, and automation-enabled services across the organization. The role manages Digital Workspace Officers and Specialists, ensuring high service standards, strong user experience, device lifecycle excellence, and continuous improvement of digital workplace capabilities that enhance productivity and collaboration.</p><br><br><br><u><b>Job Responsibilities 1</b></u> <br>1. Team Leadership &amp; Service Delivery <ul> <li>Lead, coach, and manage Digital Workspace Officers and Specialists to ensure efficient service operations.</li> <li>Allocate workloads, monitor performance, and ensure SLA compliance across support services.</li> <li>Build a customer-focused, high-performing support culture.</li> </ul> 2. Digital Workplace Operations <ul> <li>Oversee support for collaboration platforms, endpoint devices, virtual desktops, email, and productivity tools.</li> <li>Ensure reliable daily operations for Microsoft 365, Teams, SharePoint, OneDrive, and related services.</li> <li>Resolve escalated incidents and complex technical issues promptly.</li> </ul> 3. Compliance, Governance &amp; Audit Readiness <ul> <li>Enforce hardware, software, asset management, and endpoint compliance standards.</li> <li>Ensure adherence to organizational governance frameworks, policies, and audit requirements.</li> <li>Maintain accurate records, controls, and readiness for internal or external reviews.</li> </ul> 4. Automation &amp; Self-Service Enablement <ul> <li>Identify automation opportunities within workspace support processes and repetitive service desk tasks.</li> <li>Partner with automation teams to implement self-service workflows, chatbots, and RPA solutions.</li> <li>Drive measurable productivity gains through digital service automation.</li> </ul> 5. User Experience &amp; Adoption <ul> <li>Monitor Digital Employee Experience (DEX) metrics and recommend targeted improvements.</li> <li>Promote adoption of workplace tools through training, awareness, and best-practice campaigns.</li> <li>Improve collaboration, mobility, and user satisfaction across the enterprise.</li> </ul><br><br><u><b>Job Responsibilities 2</b></u> <br>6. Device Lifecycle &amp; Technology Management <ul> <li>Oversee deployment, refresh, onboarding, and lifecycle management of end-user devices including emerging hardware technologies.</li> <li>Ensure compatibility, security, and performance optimization of workplace devices.</li> <li>Coordinate standards with infrastructure and security teams.</li> </ul> 7. Reporting &amp; Continuous Improvement <ul> <li>Produce dashboards covering SLA performance, compliance status, automation impact, and user trends.</li> <li>Provide insights and recommendations for service optimization and operational excellence.</li> <li>Track ROI from workplace transformation initiatives.</li> </ul> 8. Cross Functional Collaboration <ul> <li>Work closely with infrastructure, cybersecurity, HR, procurement, and business units to align workplace services.</li> <li>Support enterprise change programs and new technology rollouts.</li> <li>Ensure workspace solutions remain aligned with organizational needs.</li> </ul><br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>Modern Workplace Platforms: Strong expertise in Microsoft 365, Intune, Azure AD, collaboration, and endpoint tools.</p><br> <p>ITSM Practices: Strong understanding of ITIL processes, service management, and SLA governance.</p><br> <p>Automation Awareness: Knowledge of chatbots, RPA, self-service workflows, and service optimization tools.</p><br> <p>Stakeholder Management: Strong communication and user engagement capability.</p><br> <p>Analytical Mindset: Ability to interpret metrics and improve workplace performance.</p><br><br><br><u><b>Job Experience</b></u> <br><p>Workplace Technology Leadership: Minimum 5+ years in end-user computing, digital workspace, or IT support environments.</p><br> <p>Team Management: Proven experience leading support teams and service operations.</p><br> <p>Enterprise Tools: Experience managing Microsoft 365, endpoint environments, and workplace automation programs.</p><br><br><br><u><b>Competencies</b></u> <br>Agility<br>AI Fluency<br>Applications Systems Architecture L3<br>Build High-Performing Teams<br>Help Desk Hardware Support L3<br>IT Security L3<br>Leadership_321977503<br>Provide Direction<br>Quality_321977507<br>Resilience<br>Service Level Agreements L3<br>Ticket Management L3<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in Information Technology or any related field<br>Professional Qualification in Information Technology or any Related Technical Certificates<br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>The Digital Workspace Team Leader is responsible for leading the Digital Workspace function to deliver modern workplace technologies, seamless end-user support, compliance governance, and automation-enabled services across the organization. The role manages Digital Workspace Officers and Specialists, ensuring high service standards, strong user experience, device lifecycle excellence, and continuous improvement of digital workplace capabilities that enhance productivity and collaboration.</p><br><br><br><u><b>Job Responsibilities 1</b></u> <br>1. Team Leadership &amp; Service Delivery <ul> <li>Lead, coach, and manage Digital Workspace Officers and Specialists to ensure efficient service operations.</li> <li>Allocate workloads, monitor performance, and ensure SLA compliance across support services.</li> <li>Build a customer-focused, high-performing support culture.</li> </ul> 2. Digital Workplace Operations <ul> <li>Oversee support for collaboration platforms, endpoint devices, virtual desktops, email, and productivity tools.</li> <li>Ensure reliable daily operations for Microsoft 365, Teams, SharePoint, OneDrive, and related services.</li> <li>Resolve escalated incidents and complex technical issues promptly.</li> </ul> 3. Compliance, Governance &amp; Audit Readiness <ul> <li>Enforce hardware, software, asset management, and endpoint compliance standards.</li> <li>Ensure adherence to organizational governance frameworks, policies, and audit requirements.</li> <li>Maintain accurate records, controls, and readiness for internal or external reviews.</li> </ul> 4. Automation &amp; Self-Service Enablement <ul> <li>Identify automation opportunities within workspace support processes and repetitive service desk tasks.</li> <li>Partner with automation teams to implement self-service workflows, chatbots, and RPA solutions.</li> <li>Drive measurable productivity gains through digital service automation.</li> </ul> 5. User Experience &amp; Adoption <ul> <li>Monitor Digital Employee Experience (DEX) metrics and recommend targeted improvements.</li> <li>Promote adoption of workplace tools through training, awareness, and best-practice campaigns.</li> <li>Improve collaboration, mobility, and user satisfaction across the enterprise.</li> </ul><br><br><u><b>Job Responsibilities 2</b></u> <br>6. Device Lifecycle &amp; Technology Management <ul> <li>Oversee deployment, refresh, onboarding, and lifecycle management of end-user devices including emerging hardware technologies.</li> <li>Ensure compatibility, security, and performance optimization of workplace devices.</li> <li>Coordinate standards with infrastructure and security teams.</li> </ul> 7. Reporting &amp; Continuous Improvement <ul> <li>Produce dashboards covering SLA performance, compliance status, automation impact, and user trends.</li> <li>Provide insights and recommendations for service optimization and operational excellence.</li> <li>Track ROI from workplace transformation initiatives.</li> </ul> 8. Cross Functional Collaboration <ul> <li>Work closely with infrastructure, cybersecurity, HR, procurement, and business units to align workplace services.</li> <li>Support enterprise change programs and new technology rollouts.</li> <li>Ensure workspace solutions remain aligned with organizational needs.</li> </ul><br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>Modern Workplace Platforms: Strong expertise in Microsoft 365, Intune, Azure AD, collaboration, and endpoint tools.</p><br> <p>ITSM Practices: Strong understanding of ITIL processes, service management, and SLA governance.</p><br> <p>Automation Awareness: Knowledge of chatbots, RPA, self-service workflows, and service optimization tools.</p><br> <p>Stakeholder Management: Strong communication and user engagement capability.</p><br> <p>Analytical Mindset: Ability to interpret metrics and improve workplace performance.</p><br><br><br><u><b>Job Experience</b></u> <br><p>Workplace Technology Leadership: Minimum 5+ years in end-user computing, digital workspace, or IT support environments.</p><br> <p>Team Management: Proven experience leading support teams and service operations.</p><br> <p>Enterprise Tools: Experience managing Microsoft 365, endpoint environments, and workplace automation programs.</p><br><br><br><u><b>Competencies</b></u> <br>Agility<br>AI Fluency<br>Applications Systems Architecture L3<br>Build High-Performing Teams<br>Help Desk Hardware Support L3<br>IT Security L3<br>Leadership_321977503<br>Provide Direction<br>Quality_321977507<br>Resilience<br>Service Level Agreements L3<br>Ticket Management L3<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in Information Technology or any related field<br>Professional Qualification in Information Technology or any Related Technical Certificates<br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We operate an integrated enterprise platform — CRM, project and portfolio delivery, and financial workflows — built on a SQL Server data core, a Node.js/Express API, a React web application, and a React Native mobile companion. It runs entirely on premises in a secure, offline Windows environment.</p><p>You will take end-to-end ownership of this platform: evolving the database schema safely, extending the API and web application, hardening security, and running disciplined script-based deployments. This is a full-ownership generalist role for an engineer who is genuinely strong on databases and comfortable operating software in a locked-down environment — not a feature-factory position.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Experience:</b></p><p>&nbsp;</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;10+&amp;15+ years of technical experience in designing, developing and maintaining programs and applications from front end to back end.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Working with front-end frameworks such as React, Angular, or Vue.js.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Building and integrating back-end services, APIs, and databases. RESTful endpoints in Express, with robust database access, connection-pool resilience, request validation, and server-side error handling.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Using REST APIs or GraphQL to connect front-end and back-end systems.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Working with databases such as SQL Server, PostgreSQL or MySQL.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Working on Schema design and safe evolution of a substantial relational model, including migration scripting and preservation of the platform's data-integrity and audit guarantees.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Good experience on React + TypeScript features from UI through hooks to API client, with disciplined layering and maintainable component architecture.</p><p>Working on maintaining Security posture. Authentication, session handling, role-based access control enforced server-side, and secure-coding practice across the stack.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Full experience of Deployment and operations. Manual, script-based releases on Windows Server — scheduled tasks, service management, and a vet-then-bundle dependency discipline (no runtime internet; all assets local and vetted at build time).</p><p><br></p><p><b><u>Skills:</u></b></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<b>Front-end: </b>HTML, CSS, JavaScript, React + TypeScript. React 18, Vita, server-state management (React Query/Tan Stack), typed forms and validation, and data visualization.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<b>Back-end: </b>Node.js &amp; Express. Production API development with the mssql driver or comparable: pooling, timeouts, crash-resilient behavior.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<b>Databases: </b>Microsoft SQL Server / T-SQL — primary competency. Stored procedures, views, and sequential migration scripting without an ORM or migration framework.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Application security fundamentals. Token-based auth, password hashing, RBAC design, XSS avoidance, CORS discipline, upload validation, and secrets handling.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;On-premise Windows delivery. PowerShell scripting, Windows service and scheduled-task management, firewall configuration, and experience deploying without cloud CI/CD.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;API development: RESTful APIs, GraphQL, JSON, authentication, and integration with third-party systems.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;DevOps/basic deployment: CI/CD pipelines, Docker, and environment configuration.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Security: Authentication, authorization, secure coding practices, and data protection.</p><p><br></p><p><b>Qualifications and certifications:</b></p><p><b>A bachelor’s degree in Computer Science, Software Engineering, Information Technology, Computer Engineering, or a related field.</b></p></div>

<ul><li><p>Manage and develop long-term relationships with assigned IT staffing clients.</p></li><li><p>Coordinate end-to-end recruitment delivery, onboarding, workforce deployment, and ongoing account support.</p></li><li><p>Collaborate with recruitment teams to ensure timely fulfillment of client requirements.</p></li><li><p>Monitor service delivery, client satisfaction, and operational performance against agreed service levels.</p></li><li><p>Identify opportunities for account growth, service expansion, and workforce solutions.</p></li><li><p>Coordinate with HR, Finance, and Operations to support the employee lifecycle.</p></li><li><p>Prepare and maintain accurate client documentation, reports, and performance metrics.</p></li><li><p>Ensure compliance with company policies, contractual obligations, and service standards.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Proven expertise in IT Staffing, Technology Recruitment, Resource Augmentation, and Workforce Solutions.</p></li><li><p>Strong client relationship management and stakeholder engagement skills.</p></li><li><p>Experience managing end-to-end recruitment delivery and account operations.</p></li><li><p>Ability to coordinate cross-functional teams to achieve client hiring and delivery objectives.</p></li><li><p>Strong understanding of IT roles, technology recruitment, and the staffing lifecycle.</p></li><li><p>Commercial awareness with the ability to identify account growth and business development opportunities.</p></li><li><p>Excellent communication, negotiation, presentation, problem-solving, and interpersonal skills.<br><br><strong>Requirements</strong></p></li><li><p>Bachelor's degree in Business Administration, Human Resources, Information Technology, or a related field.</p></li><li><p>3–5 years of experience in IT Staffing, Technology Recruitment, Outsourcing, Managed Services, or Workforce Solutions.</p></li><li><p>Proven experience managing corporate or enterprise client accounts.</p></li><li><p>Strong understanding of recruitment operations, workforce planning, and client service delivery.</p></li><li><p>Excellent stakeholder management, communication, and negotiation skills.</p></li><li><p>Experience using CRM systems, Microsoft Office, and reporting tools.</p></li><li><p>Strong analytical, reporting, and problem-solving abilities.</p></li><li><p>GCC experience is preferred.<br><br></p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>Instructors at Qatar Technical Institute (QTI) form the backbone of the training ecosystem and play a critical role in delivering high-quality vocational, technical and defence training in accordance with the Ministry of Education and Higher Education (MoEHE) standards. The IT instructor works in the General Studies department, which forms the first year of a two-year diploma.<br></p><br><p>The primary role of the IT Instructor is to deliver the Information Technology curriculum to military students in accordance with all policies and processes at the QTI. The role involves teaching and supporting the creation, maintenance, and delivery of Information Technology subjects, including Microsoft Word, Microsoft Excel, Email Applications, and Microsoft PowerPoint, to specific standards within the General Studies department.<br></p><br><p>The ideal candidate will have the ability to plan and implement engaging lessons based on MoEHE curriculum. They will create an inclusive learning environment that supports student success while maintaining academic rigor and adherence to institutional standards. The ideal candidate will demonstrate strong communication skills, a commitment to student-centered learning, and the ability to inspire interest and achievement in the different subjects within Information Technology.<br></p><br><span>The role involves engaging in regular feedback meetings with Senior Instructors in support of continuous improvement of the instructor’s classes and the department as a whole. Taking ownership of their classes and leading by example, the instructor must demonstrate professionalism and flexibility. The instructor must also demonstrate a commitment to continuous professional development and continuous improvement initiatives within the QTI.</span><br><br><p>The ideal candidate will demonstrate flexibility and adaptability in responding to changing priorities, student needs, and organisational requirements. They will work collaboratively with colleagues and military stakeholders to support student achievement and departmental objectives, fostering positive and productive working relationships across the organisation. The instructor will be agile to meet evolving educational and organizational requirements, embracing change and maintaining a proactive approach to ensure the continued success of students, the department, and the QTI.<br></p><br><p><b>Key Aspects of the role:</b><br></p><br><ol><li><span>Deliver high-quality Information Technology instruction in accordance with QTI policies, procedures, and curriculum requirements.<br></span></li><li><span>Support military students in achieving academic success and developing practical digital skills in Microsoft Word, Microsoft Excel, Email Applications, and Microsoft PowerPoint.<br></span></li><li><span>Contribute to curriculum development, quality assurance, and continuous improvement initiatives within the General Studies department.<br></span></li><li><span>Foster a positive, inclusive, and student-centred learning environment that promotes engagement, problem-solving, digital literacy, and responsible use of technology.<br></span></li><li><span>Work collaboratively with colleagues and military stakeholders to support student achievement and departmental objectives.<br></span></li><li><span>Maintain accurate records and meet all reporting, administrative, and performance management requirements.<br></span></li></ol><b>Key Values:</b><br><br>Demonstrate and embody core values of:<br><br><ol><li><span><b>Knowledge:</b> Demonstrate a commitment to continuous learning, applying expertise and insights to make decisions, solve problems and contribute to organisational success.<br></span></li><li><span><b>Agility: </b>Adapt quickly to changing priorities, customer requirements, and business needs, embracing flexibility to deliver organisational success.<br></span></li><li><span><b>Trust:</b> Build and maintain strong relationships through transparency, reliability, and collaboration, fostering confidence among colleagues and customers.<br></span></li><li><span><b>Decency: </b>Act with respect, integrity and fairness, promoting an inclusive and supportive workplace.<br></span></li></ol><span><b>Core Responsibilities:</b></span><br><br><p><b><span><span>1.Training Delivery</span></span></b><br></p><br><p><span><span><span>•</span></span></span><span><span>Teach Microsoft Word, Microsoft Excel, Email Applications, Microsoft PowerPoint, and related Information Technology subjects within the General Studies programme.</span></span><br></p><br><p><span><span><span>•</span></span></span><span><span>Plan, prepare, and deliver engaging lessons that meet curriculum requirements and address diverse student needs.</span></span><br></p><br><p><span><span><span>•</span></span></span><span><span>Apply effective classroom management strategies and maintain a positive learning environment.</span></span><br></p><br><p><span><span><span>•</span></span></span><span><span>Provide academic and pastoral support to students throughout their learning journey.</span></span><br></p><br><p><b><span><span>2.Student Progress</span></span></b><br></p><br><p><span><span><span>•</span></span></span><span><span>Assess student learning using formative and summative assessment methods.</span></span><br></p><br><p><span><span><span>•</span></span></span><span><span>Provide timely and constructive oral and written feedback.</span></span><br></p><br><p><span><span><span>•</span></span></span><span><span>Monitor, record, and report student progress, attendance, and behaviour in accordance with QTI requirements.</span></span><br></p><br><p><b><span><span>3.Curriculum Development and Quality Improvement</span></span></b><br></p><br><p><span><span><span>•</span></span></span><span><span>Contribute to the development, review, and enhancement of curriculum materials and teaching resources.</span></span><br></p><br><p><span><span><span>•</span></span></span><span><span>Participate in lesson observations, feedback processes, and professional development activities.</span></span><br></p><br><p><span><span><span>•</span></span></span><span><span>Support departmental continuous improvement initiatives and share best practice with colleagues.</span></span><br></p><br><p><b><span><span>4.Administration and Professional Responsibilities</span></span></b><br></p><br><p><span><span><span>•</span></span></span><span><span>Maintain accurate student and administrative records within required timescales.</span></span><br></p><br><p><span><span><span>•</span></span></span><span><span>Use approved teaching and administrative technologies effectively.</span></span><br></p><br><p><span><span><span>•</span></span></span><span><span>Provide teaching cover when required.</span></span><br></p><br><p><span><span><span>•</span></span></span><span><span>Follow established communication and reporting procedures.</span></span><br></p><br><p><span><span><span>•</span></span></span><span><span>Engage fully with QTI performance management processes and professional standards.</span></span><br></p><br><p><span><span><span>•</span></span></span><span><span>Maintain a professional classroom environment.</span></span><br></p><br><p><b><span><span>5.Health, Safety and Environment (SHE)</span></span></b><br></p><br><p><span><span><span>•</span></span></span><span><span>Comply with all QTI health, safety, and environmental policies and procedures.</span></span><br></p><br><p><span><span><span>•</span></span></span><span><span>Complete all mandatory SHE training and demonstrate safe working practices.</span></span><br></p><br><p><span><span><span>•</span></span></span><span><span>Promote a safe, disciplined, and professional learning environment within classrooms and training facilities.</span></span><br></p><br><span><span>​</span></span><br><br><p><b><span><span>6.Military Environment</span></span></b><br></p><br><p><span><span><span>•</span></span></span><span><span>Build and maintain positive professional relationships with military personnel.</span></span><br></p><br><p><span><span><span>•</span></span></span><span><span>Operate professionally and respectfully within the military training environment.</span></span><br></p><br><br><span>Requirements<span><b>Qualification/Trade Knowledge:</b></span><br><br></span><p><b>Essential:</b><br></p><br><ul><li><span>Holds qualified teacher status or a relevant education and training qualification (e.g. PGCE, B.Ed., M.Ed., MA, BA, Diploma, or equivalent) in Information Technology, Computer Science, Educational Technology, Digital Skills Training, Education, or a related field.<br></span></li><li><span>Relevant experience teaching Information Technology subjects to international students in a range of contexts.<br></span></li><li><span>Knowledge and experience teaching Microsoft Word, Microsoft Excel, Email Applications, Microsoft PowerPoint, and other essential digital literacy or office productivity applications.<br></span></li><li><span>Demonstrable soft skills across a multi-disciplinary department.<br></span></li><li><span>Ability to use a range of teaching and administrative technologies.<br></span></li><li><span>Strong classroom management, communication, and interpersonal skills.<br></span></li><li><span>Commitment to cultural sensitivity, professionalism, and continuous improvement.&nbsp;<br></span></li></ul><p><b>Desirable:</b><br></p><br><ul><li><span>Demonstrated knowledge, skills, professional certifications, and/or industry experience in one or more of the following subject areas:</span><br><ul><li><span>Java, Python, object-oriented programming, data structures, algorithms, debugging, testing, computer architecture, assembly language, operating systems, network fundamentals, network configuration, cybersecurity principles, applied cryptography, secure communication, database design, AI concepts, machine learning basics, data modelling, analytics, visualization techniques, forensic principles, evidence acquisition, preservation, reporting, SIEM tools (Splunk, Sentinel, QRadar), cloud, mobile, IoT, encryption challenges, cybersecurity analytics, mathematical reasoning applied to computing (storage, bandwidth, data representation)., and Cybersecurity Project Work.<br></span></li></ul></li><li><span>Experience within a military setting.<br></span></li><li><span>Teaching experience in the Middle East.<br></span></li><li><span>Arabic language<br></span></li><li><span>In addition to the primary teaching specialism, Instructors may be required to support the delivery, development, assessment, verification, and administration of other subject areas, programmes, or training activities within the organisation as directed by the Customer, Line Manager, Head of Department, or Head of the Organisation. Such responsibilities will be allocated based on the Instructors/Lecturers qualifications, professional experience, industry background, demonstrated competence, and previous teaching or training experience. Where appropriate, Instructors/Lecturers may be provided with internal training, mentoring, professional development, or familiarisation activities to enable them to undertake additional teaching and training responsibilities effectively.<br></span></li></ul><br> </div>

<p>Supports digitalization initiatives across hotel operations, including guest-facing platforms, associate tools, reporting dashboards, online forms, workflow automation, and department productivity solutions. Assists departments in documenting manual processes and identifying simple opportunities to improve efficiency through approved digital tools and standardized workflows. Coordinates testing, user feedback, issue logging, and adoption support for digital solutions used in Rooms, F&amp;B, Spa, Residences, Finance, Engineering, and other operational areas. Provides basic training and user guidance to help associates adopt approved digital platforms and reduce manual or duplicate work.</p><p>Assists with managing and maintaining cloud platforms such as Azure and Oracle Cloud Infrastructure for daily operations, supporting cloud-based solutions and automation tools as directed. Executes assigned automation tasks and supports monitoring of cloud resource utilisation, service availability, alerts, and cost-related reports under supervision. Proactively identifies opportunities to optimise infrastructure performance, improve system reliability, and support digital transformation initiatives at the property level.</p><p>Provides first-line technical support for associates, operational departments, and approved guest technology requirements, with a focus on digital platforms and business applications. Receives, logs, prioritizes, and follows up on service requests, ensuring timely updates and proper closure of assigned tickets or digital support tasks. Troubleshoots common hardware, software, printer, network access, Wi-Fi, telephony, application, and user access issues, escalating unresolved matters with clear details.</p><p>Assists with support for hotel systems such as PMS, POS, key systems, guest internet, digital signage, in-room technology, guest communication tools, and other property applications. Supports data accuracy, basic reporting, dashboard checks, digital form usage, and system testing after fixes, upgrades, or configuration changes. Provides prompt support for technology issues that may affect guest service, ensuring concerns are escalated quickly when business impact is high.</p><p>Assists with simple automation, scheduled reports, SharePoint lists, Microsoft 365 tools, forms, approval flows, and department-level digital trackers as approved by the Technology Experience team. Helps maintain automation documentation, test scripts, user guides, and support notes to ensure digital solutions are easy to operate and support. Monitors assigned digital workflows or reports for failures, missing data, access issues, or user adoption concerns and escalates where needed.</p><p>Assists the Technology Experience team during digital projects, system rollouts, upgrades, preventive maintenance, testing, and operational readiness activities. Coordinates basic vendor support visits or remote sessions for assigned digital or cloud-related tasks, ensuring IT visibility and proper documentation of actions taken. Follows up on assigned project tasks, handover notes, inventory updates, digital adoption actions, and department requests to support smooth delivery. Performs other similar or related duties as necessary.</p><h3>Required Skills and Knowledge</h3><h4>Digital, Cloud &amp; Automation Fundamentals</h4><p>Basic knowledge of Microsoft 365, SharePoint, Forms, Lists, Power Automate or similar automation tools is preferred. Awareness of cloud platforms such as Azure and Oracle Cloud Infrastructure, including basic monitoring, alerts, access, resource usage, and cost awareness. Basic understanding of digital workflows, reporting dashboards, data accuracy, user adoption, and process documentation. Willingness to learn hospitality digital platforms, cloud operations, integrations, automation standards, and corporate technology governance.</p><h4>Technical Expertise</h4><p>Good working knowledge of desktop support, Windows operating systems, printers, mobile devices, basic networking, business applications, and common hotel technology systems. Basic understanding of PMS, POS, guest internet, endpoint protection, patching, access requests, backups, and IT service desk practices. Ability to troubleshoot issues logically, document findings clearly, and escalate with accurate information when required. Awareness of cybersecurity, privacy, asset control, and data protection practices in a hospitality environment.</p><h4>Communication &amp; Service Skills</h4><p>Strong service attitude with the ability to support guests and associates professionally and patiently. Clear communication skills with the ability to explain simple digital and technical matters to non-technical users. Ability to follow instructions, manage assigned tasks, and provide timely updates to the Technology Experience Supervisor or Manager. Good attention to detail for documentation, asset records, access requests, workflows, reports, and support logs.</p><p>Full-time position with occasional evening, weekend, or holiday support based on operational, digital project, or system maintenance requirements. On-call or shift support may be required for business-impacting incidents, digital service issues, or planned maintenance activities. Fast-paced hotel environment requiring practical problem-solving, clear communication, service focus, and willingness to learn. Regular interaction with guests, associates, managers, corporate technology teams, and approved vendors in a professional setting. Continuous learning is required to stay current with property systems, digital tools, cloud platforms, cybersecurity requirements, and technology standards. Employee must be subject to passing background check to be eligible for the position.</p><p><strong>Desired Candidate Profile</strong></p><h4>Qualifications</h4><p>Diploma or bachelor s degree in Information Technology, Computer Science, Information Systems, Digital Business, or a related field; equivalent practical experience may be considered.</p><p>Entry-level role requiring minimum 0 to 2 years of IT, digital systems, automation, reporting, or technology support experience, preferably within hospitality or a service-led environment. Exposure to end-user support, Microsoft 365 tools, basic automation, reporting, asset records, cloud concepts, or business application support is preferred. Ability to work under supervision, follow approved procedures, learn quickly, and escalate issues appropriately.</p><h4>Preferred Qualifications</h4><p>Microsoft, Azure fundamentals, Oracle Cloud fundamentals, Power Platform, CompTIA, ITIL Foundation, networking, security, or hospitality system training is an advantage. Experience or academic exposure to digitalisation, automation, data reporting, cloud platforms, hotel systems, service desk platforms, or workflow tools. Basic scripting, reporting, dashboarding, automation, SharePoint, Power Automate, or inventory management experience is beneficial. Previous exposure to luxury hospitality technology operations or hotel digital projects is preferred.</p><h4>Competencies</h4><p>This section outlines the key competencies required for success in this entry-level digital-focused role. The most critical competencies for the Technology Experience Digital Officer are highlighted below.</p><ul><li>Guest-centricity - Supports digital and technology solutions that improve the guest and associate experience through reliable, practical, and user-friendly support.</li><li>Digital Mindset - Shows curiosity and willingness to learn digital tools, automation, cloud platforms, reporting, and hospitality technology solutions.</li><li>Drive - Completes assigned support tasks, routine checks, automation follow-ups, and digital project actions with urgency and accuracy.</li><li>Initiative - Identifies repeated manual work, digital adoption gaps, and simple improvement opportunities, then shares recommendations with the Technology Experience team.</li><li>Integrity - Handles access, cloud information, operational data, guest requests, devices, and support records with confidentiality and accountability.</li><li>Adaptability - Responds positively to changing operational priorities, urgent incidents, new systems, and fast-paced hotel requirements.</li><li>Collaboration - Works effectively with the Technology Experience team, operational departments, and approved vendors to support digital solutions and resolve issues.</li></ul><p>Experience 0 to 2 years progressive work-related experience in Information Technology, digital systems support, automation, reporting, cloud fundamentals, service desk support, hospitality systems support, asset tracking, or user support documentation.</p>

???? Welcome to Your Next Adventure!<br><br>????‍♂️ The Magic You Bring<br><br>Bachelor’s degree in Computer Science, Information Technology, or related field. Minimum 3+ years of professional front-end development experience. Strong proficiency in Java Script, including DOM manipulation and the Java Script object model. Thorough understanding of React.js and its core principles. Experience with a UI library like Ant Design or Material-UI and its components. Experience with Recoil or Redux for state management. Experience with React Query for data fetching and caching. Familiarity with modern front-end build pipelines and tools. Skills to optimize frontend performance, minimize load times, and reduce resource usage. Proficiency in frontend testing frameworks (e.g. Jest, React Testing Library). Good communication skills to collaborate directly with designers and product managers to build delightful user experiences.<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br> Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br> Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br> Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br> Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br> It's All About People: “Be a team player; together we are stronger.”<br><br>Real Builders Ship: “We turn ideas into products, plans into action, and challenges into opportunities.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are looking for a Full-Stack Software Engineer to build, scale, and maintain performant web applications and services. In this role, you will work across the entire stack—designing intuitive user interfaces, developing robust backend APIs, and managing server deployment and databases.</p><p>You will collaborate closely with product managers, designers, and senior engineers to transform complex business requirements into high-quality, production-ready code. The ideal candidate has strong hands-on experience in full-stack web development, solid architectural fundamentals, and a focus on writing clean, tested, and scalable code.</p><p><br></p><p><b>Key Responsibilities:</b></p><ul><li>Design, build, and maintain frontend user interfaces and backend services.</li><li>Develop secure, scalable RESTful or GraphQL APIs and microservices.</li><li>Design database schemas, write efficient queries, and optimize performance across relational and Non-relational databases.</li><li>Write clean, maintainable, and well-tested code (unit, integration, and end-to-end tests).</li><li>Containerize applications using Docker and participate in setting up CI/CD deployment pipelines.</li><li>Troubleshoot, debug, and optimize application performance across the stack.</li><li>Actively participate in code reviews, technical discussions, and agile planning sessions.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Technical Skills:</b></p><ul><li><b>Frontend:</b> 3+ years of experience with modern JavaScript/TypeScript frameworks (e.g., React, Next.js, Vue, or Angular) and responsive state management.</li><li><b>Backend:</b> 3+ years of experience with server-side languages/runtimes (e.g., Node.js, Python, Go, or Java/Spring Boot).</li><li><b>Databases:</b> Strong proficiency in SQL (e.g., PostgreSQL, MySQL) and experience with NoSQL solutions (e.g., MongoDB, Redis).</li><li><b>APIs:</b> Experience designing, building, and consuming RESTful APIs or GraphQL.</li><li><b>DevOps &amp; Tooling:</b> Hands-on experience with Docker, Git, CI/CD pipelines (GitHub Actions, GitLab CI, or Jenkins), and basic Linux administration.</li><li><b>Architecture:</b> Firm understanding of core web security practices (OAuth, JWT, CORS), asynchronous tasks/caching, and microservices design.</li></ul><p><b>Professional &amp; Soft Skills:</b></p><ul><li><b>Problem Solving:</b> Strong analytical skills with a track record of debugging and optimizing complex applications.</li><li><b>Agile Workflow:</b> Familiarity with Agile/Scrum environments, sprint planning, and issue tracking tools (e.g., Jira).</li><li><b>Collaboration:</b> Excellent communication skills to articulate technical decisions clearly to both technical and non-technical stakeholders.</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are looking for a Full-Stack Software Engineer to build, scale, and maintain performant web applications and services. In this role, you will work across the entire stack—designing intuitive user interfaces, developing robust backend APIs, and managing server deployment and databases.</p><p>You will collaborate closely with product managers, designers, and senior engineers to transform complex business requirements into high-quality, production-ready code. The ideal candidate has strong hands-on experience in full-stack web development, solid architectural fundamentals, and a focus on writing clean, tested, and scalable code.</p><p><br></p><p><b>Key Responsibilities:</b></p><ul><li>Design, build, and maintain frontend user interfaces and backend services.</li><li>Develop secure, scalable RESTful or GraphQL APIs and microservices.</li><li>Design database schemas, write efficient queries, and optimize performance across relational and Non-relational databases.</li><li>Write clean, maintainable, and well-tested code (unit, integration, and end-to-end tests).</li><li>Containerize applications using Docker and participate in setting up CI/CD deployment pipelines.</li><li>Troubleshoot, debug, and optimize application performance across the stack.</li><li>Actively participate in code reviews, technical discussions, and agile planning sessions.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Technical Skills:</b></p><ul><li><b>Frontend:</b> 3+ years of experience with modern JavaScript/TypeScript frameworks (e.g., React, Next.js, Vue, or Angular) and responsive state management.</li><li><b>Backend:</b> 3+ years of experience with server-side languages/runtimes (e.g., Node.js, Python, Go, or Java/Spring Boot).</li><li><b>Databases:</b> Strong proficiency in SQL (e.g., PostgreSQL, MySQL) and experience with NoSQL solutions (e.g., MongoDB, Redis).</li><li><b>APIs:</b> Experience designing, building, and consuming RESTful APIs or GraphQL.</li><li><b>DevOps &amp; Tooling:</b> Hands-on experience with Docker, Git, CI/CD pipelines (GitHub Actions, GitLab CI, or Jenkins), and basic Linux administration.</li><li><b>Architecture:</b> Firm understanding of core web security practices (OAuth, JWT, CORS), asynchronous tasks/caching, and microservices design.</li></ul><p><br></p><p><b>Professional &amp; Soft Skills:</b></p><ul><li><b>Problem Solving:</b> Strong analytical skills with a track record of debugging and optimizing complex applications.</li><li><b>Agile Workflow:</b> Familiarity with Agile/Scrum environments, sprint planning, and issue tracking tools (e.g., Jira).</li><li><b>Collaboration:</b> Excellent communication skills to articulate technical decisions clearly to both technical and non-technical stakeholders.</li></ul><p><br></p></div>