وظائف Active Directory

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><p><br> We are currently looking Senior Exchange / Microsoft 365 Consultant for our Qatar operations with the following terms &amp; conditions.</p><br><p>Experience &amp; Qualifications</p><br><p>•&nbsp;&nbsp; &nbsp;8+ years of hands on experience in Exchange and enterprise messaging platforms.</p><br><p>•&nbsp;&nbsp; &nbsp;Strong experience working in large enterprise or regulated environments (banking, financial services, healthcare, government preferred).</p><br><p>•&nbsp;&nbsp; &nbsp;Microsoft certifications (preferred but not mandatory):&nbsp;</p><br><p>o&nbsp;&nbsp; &nbsp;Microsoft 365 Messaging</p><br><p>o&nbsp;&nbsp; &nbsp;Security, Compliance, and Identity certifications</p><br><p>Strong expertise in Active Directory (AD), Azure AD / Entra ID, identity synchronization, and access control models.</p><br><p>•&nbsp;&nbsp; &nbsp;Deep working knowledge of DNS, certificates, network security, TLS, and proxy based integrations.</p><br><p>•&nbsp;&nbsp; &nbsp;Support and integrate messaging solutions with proxy, gateway, and security appliances (email gateways, CAS proxy, inspection devices).</p><br><p>Joining time frame: 2 weeks (maximum 1 month)</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Primary Purpose of the Job</strong><br><p><span>To provide </span><span>Level 1</span><span>and Level 2 </span><span>technical support </span><span>as part of the Data Center team </span><span>for</span><span>QatarEnergy’s</span><span>infrastructure </span><span>and end-user technology </span><span>services</span><span>. The role includes handling incidents and service requests, performing routine operational tasks, troubleshooting and resolving common technical issues, monitoring data center and server infrastructure, supporting approved changes, and escalating complex issues in accordance with established procedures. The position contributes to reliable day-to-day IT operations across QatarEnergy sites</span><span>, including </span><span>support for</span><span> Active Directory,</span><span>Microsoft 365</span><span>, SCCM, printers, mobile devices, server monitoring, documentation, and IT inventory activities.</span></p><br><p><strong><span>Key Responsibilities</span></strong></p><br><ul><li><span>Provide </span><span>Level 1</span><span>and Level 2 </span><span>support for infrastructure </span><span>and end-user technology </span><span>services </span><span>as part of the Data Center team, ensuring timely response to incidents and service requests across QatarEnergy sites.</span></li></ul><ul><li><span>Perform routine user administration and support tasks related to Active Directory, Microsoft 365, SCCM, printers, mobile devices, and other approved IT services.</span></li></ul><ul><li><span>Troubleshoot and resolve Level 1 and Level 2 technical issues where within the role scope; document actions taken and escalate complex, recurring, or specialist issues to Engineers or relevant support teams.</span></li></ul><ul><li><span>Carry out standard service request fulfilment activities, including account support, access requests, software deployment support, device configuration, operational checks, and approved first- and second-level support tasks.</span></li></ul><ul><li><span>Monitor data center infrastructure, servers, services, and health dashboards; investigate initial alerts, take approved corrective actions where applicable, and escalate anomalies or service degradation in line with procedures.</span></li></ul><ul><li><span>Support patching, vulnerability remediation, cybersecurity controls, and emergency procedures under approved guidance, including execution of assigned Level 1 and Level 2 operational activities.</span></li></ul><ul><li><span>Assist Engineers during infrastructure upgrades, project activities, testing, and deployment tasks as required.</span></li></ul><ul><li><span>Maintain accurate operational records, technical documentation, standard checklists, and IT inventory information.</span></li></ul><ul><li><span>Provide courteous and clear communication to users, ensuring incidents and requests are handled professionally and in line with service expectations.</span></li></ul><ul><li><span>Support QatarEnergy applications on smartphones and tablets, including basic configuration, troubleshooting, and user assistance.</span></li></ul><ul><li><span>Participate in shift, standby, or on-call support arrangements when required to maintain continuity of IT services.</span></li></ul> <br><strong>Required Experience and Skills</strong><br><p><span>Minimum of 5 years of hands-on technical support experience in IT infrastructure, service desk, data center operations, server support, or a related environment, with exposure to both first- and second-level support activities.</span></p><br><p><strong><span>Professional Certifications</span></strong></p><br><ul><li><span>ITIL Foundation, Microsoft, CompTIA, or equivalent technical certifications will be an advantage.</span></li></ul><p><strong><span>Technical Skills</span></strong></p><br><ul><li><span>Working knowledge of Microsoft Active Directory, SCCM, Azure Active Directory, and standard user/device administration activities, with the ability to perform approved Level 1 and Level 2 support tasks.</span></li></ul><ul><li><span>Good understanding of Microsoft 365 services, including Teams, SharePoint Online, OneDrive, Exchange Online, and Intune support activities.</span></li></ul><ul><li><span>Good knowledge of Windows Server environments, Group Policy concepts, user access support, and common infrastructure services relevant to Data Center operations.</span></li></ul><ul><li><span>Ability to perform routine checks, follow technical procedures, complete standard operational tasks accurately, and carry out approved corrective actions within defined support boundaries.</span></li></ul><ul><li><span>Familiarity with Windows desktop support, basic Linux concepts, and standard troubleshooting methods.</span></li></ul><ul><li><span>Competent in printer setup, configuration, and troubleshooting across networked environments.</span></li></ul><ul><li><span>Familiarity with data center operations, monitoring tools, server health checks, basic infrastructure management, and escalation procedures.</span></li></ul><ul><li><span>Ability to use diagnostic utilities and support tools to identify, record, troubleshoot, and resolve common Level 1 and Level 2 technical issues, or escalate appropriately when specialist support is required.</span></li></ul><ul><li><span>Experience with E-Fax, enterprise SMS platforms, mobile device support, or similar end-user technology services will be an advantage.</span></li></ul><p><strong><span>Soft Skills</span></strong></p><br><ul><li><span>Strong communication</span><span>skills with the ability to explain technical issues clearly </span><span>and professionally to </span><span>users.</span></li></ul><ul><li><span>Customer-focused mindset with a disciplined approach to incident handling, service request fulfilment, and follow-up.</span></li></ul><ul><li><span>Ability to work independently, follow instructions, and collaborate effectively with Engineers, Service Desk teams, Data Center colleagues, and other ICT support groups.</span></li></ul><ul><li><span>Organized</span><span>, reliable,</span><span> and detail-oriented</span><span>,</span><span> with good documentation practice</span><span> and commitment to operational procedures.</span><ul><li><span>Willingness to work in shifts, standby, or on-call arrangements when required.</span></li></ul></li></ul> <br><strong>Educational Qualifications</strong><br><p><span>Technical Diploma in Computer Science, Information Technology, Electronics, or&nbsp;a related field.</span></p><br><br> </div>

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Summary<br><br>The incumbent is primarily responsible of managing the team within the Domain Support department to lead the maintenance and support of the Domain operations function and its processes and procedures and ensure that services are delivered with budgeted cost targets.<br><br>Main Responsibilities<br><br> Shareholder & Financial: Ensure that all areas of the bank are supported with proper computer systems in accordance with the IT standards. Assist in the preparation of strategies, standards, and guidelines for hardware, software and security of the Group’s enterprise domain network in accordance with the overall windows, servers and systems security policies of the Group. Implements KPI’s and best practices for AVP Domain Support Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Maintain contact with Head of Technical Support and serve as liaison between the Domain team and customers. Provide support for all non-core Servers and Infrastructure Applications (Active Directory, Exchange, Archiving, Enterprise Backup, ECC, Sharepoint, etc.), including upgrades, installation, troubleshooting and maintenance. Oversee administrators and consultants as needed. Consult with Program Directors and Management Team to create efficient work flow. Consult with Quality Assurance staff to create Performance Measurement Reports for analytical review. Maintain contact with Head of Technical Support and serve as liaison between the technical team and customers To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): Standardize practices and procedures based on a best practice methodology. Specify hardware and software solutions for Division users. Install components; analyze problems; diagnoses and repairs systems. Work with management to plan development of computer infrastructure Prepare lifecycle procedures and guidelines for implementation and maintenance of enterprise domain components. Lead the documentation of problems relating to hardware, software, and setup of prescribed formats, and ensure that the same are resolved in the most expedient manner. Prepare detailed requirements of enterprise user components for projects assigned and objectives within the limited resources, time and budget. Assist in the preparation of strategies, standards, and guidelines for business continuity and contingency planning of the Group’s enterprise networks. Assist in the overall recruitment process of the individual resources in his areas of responsibility. Research and recommend current and new products and standards. Organize backup staff to critical tasks and assign personnel in case of a holiday breakdown. Lead the selection of vendors and assignment of contracts for the area of responsibility as per the purchasing policy of the Group. Participate in meeting ad-hoc requirements as and when required. Initiate project progress meetings where members of the projects are all present and work assignments can be discussed and assigned. Work with Domain Administrators to implement new hardware and applications. Administration of all Servers (DC, DR, Branches, and Departmental Server). Consult with Quality Assurance staff to create Performance Measurement Reports for analytical review. Maintain maximum system up time for maximum end-user productivity. Apply software patches / upgrades and respond to user requests as needed. Diagnose problems with hardware (Server) and Operating Systems. Repair or upgrade Servers. Perform pro-active maintenance on all Domain computing equipments. Understand and work with Microsoft Active Directory, administration, creation of user accounts and Internet E-mail. Administrate and assure the existence and readiness of DR setup to all production infrastructure systems. Serve as a site representative to the Disaster Recovery committee and participate in periodic DR testing. Administer Domain Services, Active Directory on Server, multiple SQL Servers, IIS Servers and Terminal Servers. Create and generate all required system documentation. Generate enthusiasm among team members by challenging others to develop as leaders while serving as a role model and facilitate effective team interaction. Ensure staff motivation to maintain responsiveness to a 24 hour based support and user environment via a help desk concept. Continuous Improvement: Set examples by leading improvement initiatives through cross-functional teams ensuring successes. Identify and encourage people to adopt practices better than the industry standard. Continuously encourage and recognise the importance of thinking out-of-the-box within the team. Encourage, solicit and reward innovative ideas even in day-to-day issues. Learning & Knowledge: Ensure the provision of end user training as and when required. Posses a high technical knowledge to provide convenient enterprise network systems delivery, and understand the network and systems architecture to resolve any business disruption or inconvenience to the users that may critically impact the Group. Identify areas for professional development of self and act to enhance professional development. Demonstrate ability to provide a team with direction and vision, including motivating people to perform, listening to people, providing feedback, recognizing strengths and providing challenges. Identify any areas for professional development of self and all direct reports, and act to enhance professional development of self and others. Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field. Legal, Regulatory, and Risk Framework Responsibilities: Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks. Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. Maintain appropriate knowledge to ensure full qualification to undertake the role. Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. Attend mandatory (internal and external) seminars as instructed by the Bank. Other: Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators. Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. All other ad hoc duties/activities related to QNB that management might request from time to time.<br><br>Education And Experience Requirements<br><br> Bachelor’s Degree in Computer Science, Computer Engineering or any related subject. At least 10 years experience in in financial services with a specialization in managing systems network design, implementation and maintenance.<br><br>Note: you will be required to attach the following:<br><br>Resume/CVCopy of Passport or QID Copy of Education Certificate

Job Description – Service Desk Analyst (SDA) Role: Service Desk Analyst Responsibilities Provide first-level IT support to users via phone, email, or chat. Log, track, and resolve IT incidents and service requests. Troubleshoot hardware, software, and network issues. Escalate complex issues to the appropriate support team. Follow ITIL processes for Incident, Request, Change, and Problem Management. Maintain accurate ticket documentation and ensure SLA compliance. Requirements5+ years of experience in IT Service Desk or Technical Support. ITIL Foundation Certification is a plus Experience with ITSM tools such as Service Now, Jira, or Manage Engine. Strong knowledge of Windows, Microsoft 365, Active Directory, and remote support tools. Good troubleshooting, communication, and customer service skills. Bilingual

Job Description – Service Desk Analyst (SDA) Role: Service Desk Analyst Responsibilities Provide first-level IT support to users via phone, email, or chat. Log, track, and resolve IT incidents and service requests. Troubleshoot hardware, software, and network issues. Escalate complex issues to the appropriate support team. Follow ITIL processes for Incident, Request, Change, and Problem Management. Maintain accurate ticket documentation and ensure SLA compliance. Requirements5+ years of experience in IT Service Desk or Technical Support. ITIL Foundation Certification is a plus Experience with ITSM tools such as Service Now, Jira, or Manage Engine. Strong knowledge of Windows, Microsoft 365, Active Directory, and remote support tools. Good troubleshooting, communication, and customer service skills. Bilingual

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br>Job Description<br><p><strong>We are&nbsp;</strong>currently looking for<strong> IT End User Support for our UAE operations</strong> with the following terms &amp; conditions.</p><br><p><strong>Technical Skills </strong></p><br><ul><li>Windows OS administration, configuration, imaging and troubleshooting · Banking applications &amp; customer service familiarity · Microsoft 365</li><li>administration · Active Directory &amp; server administration · Basic networking (TCP/IP, DNS, DHCP, switches, Wi-Fi) · Printer/peripheral support ·</li><li>Endpoint management (Intune, Kaspersky, Defender or equivalent).</li></ul><p><strong>Core Competencies </strong></p><br><ul><li>Willingness to work rotational shifts, on-call and emergency response · excellent customer service and communication · strong troubleshooting and</li><li>analytical ability · works independently and under pressure · team collaboration and accountability · attention to detail and time management.</li></ul><p><strong>Key Responsibilities </strong></p><br><ul><li>Provide onsite/remote support for desktops, laptops, printers, mobiles, peripherals, meeting rooms/AV and Teams Rooms; resolve hardware, software, OS, application and connectivity issues within SLA.</li><li>Act as first point of contact via phone, email, walk-ins and ticketing; log, troubleshoot and escalate incidents as needed.</li><li>Support banking operations and applications across branches, head office, contact center, corporate functions, VIP users and senior management, in line with security and audit requirements.</li><li>Manage users/permissions in Active Directory and Microsoft 365 (Intune, Exchange); support Outlook, Teams, OneDrive, SharePoint; handle password resets, mailbox support, onboarding/offboarding and workstation setup.</li><li>Perform basic LAN/WAN/Wi-Fi/VPN troubleshooting, switch port activation and structured cabling support; escalate complex infrastructure issues.</li><li>Maintain IT asset/license inventory, conduct audits, and coordinate replacement, disposal and warranty claims.</li><li>Log/track tickets via the ITSM tool, maintain knowledge base articles, identify recurring issues, and support IT projects, office moves and deployments.</li><li>Available for weekend/after-hours, rotational shift and on-call support as required by operational and project needs.</li></ul><p><strong>Terms and conditions</strong></p><br><p><strong>Joining time frame:</strong> Immediate</p><br><br>Additional Information<br><p><strong><u>Terms and conditions:</u></strong>&nbsp;</p><br><p><strong>Joining time frame:</strong>&nbsp;&nbsp; <strong>maximum 4 weeks</strong></p><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Identity Security / Security Engineering<br><br></p><p><br></p><p>We are currently looking Identity Security Consultant our Qatar operations.<br><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>8+ years in Identity Security / Security Engineering</li><li>Deep hands on experience with:</li><ul><li>Active Directory security</li><li>Active Directory Security</li><li>Active Directory hardening</li><li>Identity Security</li><li>Red team remediations</li></ul><li>Understanding of red team findings</li><li>Change management</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are seeking a proactive and customer-oriented IT Assistant to provide first-level technical support and ensure the smooth operation of the organization's IT infrastructure. The successful candidate will be responsible for troubleshooting hardware and software issues, supporting end users, maintaining IT assets, and assisting with day-to-day IT operations.</p><p><br></p><p><br></p><ul><li>Provide first-level technical support for desktops, laptops, printers, and other IT equipment.</li><li>Install, configure, maintain, and troubleshoot Windows 10/11 operating systems and Microsoft 365 applications.</li><li>Support user account creation, password resets, and basic Active Directory administration.</li><li>Diagnose and resolve issues related to network connectivity, VPN, Wi-Fi, email, and peripheral devices.</li><li>Install, update, and maintain software applications, antivirus programs, and security patches.</li><li>Manage and resolve IT support requests through the organization's ticketing system within defined service levels.</li><li>Assist with employee onboarding and offboarding by preparing devices, creating user accounts, and configuring required access.</li><li>Maintain accurate records of IT assets, software licenses, and technical documentation.</li><li>Perform routine maintenance and preventive checks on IT equipment.</li><li>Escalate complex technical issues to senior IT personnel when necessary.</li><li>Support IT projects, system upgrades, and infrastructure improvements as assigned.</li><li>Ensure compliance with company IT policies, security standards, and best practices.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Diploma or Bachelor's degree in Information Technology, Computer Science, or a related discipline.</li><li>1–3 years of experience in IT Helpdesk, Desktop Support, or a similar technical support role.</li><li>Good working knowledge of Windows 10/11, Microsoft 365, and basic Active Directory administration.</li><li>Basic understanding of networking concepts including TCP/IP, DNS, DHCP, VPN, LAN, and Wi-Fi.</li><li>Experience using IT service management or ticketing systems (e.g., ServiceNow or equivalent) is an advantage.</li><li>Familiarity with computer hardware installation, troubleshooting, and maintenance.</li><li>Knowledge of endpoint security and antivirus solutions is preferred.</li></ul><p><br></p><p><b>Preferred Certifications</b></p><ul><li>Microsoft Certifications (Microsoft 365, Windows, or Azure Fundamentals).</li><li>CompTIA A+ or other relevant IT support certifications are an advantage.</li></ul></div>

Company Description Al Waha Cars, formerly known as Oasis Cars, has been a trusted leader in Qatar’s automotive market since 1997. Serving as the official dealer for renowned brands like Jetour, M Hero, Voyah, BAW 212, Kaiyi, and Shineray, Al Waha Cars is committed to excellence. With modern showrooms and dedicated service centers, the company provides a superior experience tailored to customer needs. Driven by a passion for quality and innovation, Al Waha Cars plays a pivotal role in shaping Qatar’s mobility landscape.<br>Role Description This is a full-time, on-site role located in Doha, Qatar, for an Information Technology Support Specialist. The role involves providing technical support, troubleshooting hardware and software issues, maintaining desktop systems, and delivering help desk support to ensure the smooth operation of the company's IT infrastructure. The specialist will also handle system updates, resolve user queries, and support internal teams with IT-related tasks.<br>Key Responsibilities Troubleshoot and resolve hardware, software, network, printer, scanner, and Microsoft Office-related issues. Install, configure, and maintain desktops, laptops, mobile devices, and peripherals. Support and maintain LAN, WAN, Wi-Fi, VPN, and network infrastructure. Configure, monitor, and troubleshoot Fortinet firewalls and network security devices. Install Ruijee network switches, routers, access points, and internet connectivity. Install, configure, and maintain Windows Servers, Active Directory, Domain Controllers, DNS, DHCP, Group Policies, and file servers. Install, configure, and maintain CCTV cameras, NVR systems, and monitoring solutions. Troubleshoot CCTV connectivity and recording issues. Install, configure, and support Yealink IP phones. Provide technical support for call center operations and telephony infrastructure. Support PBX systems, SIP trunks, IVR configuration, and call routing. Maintain IT asset inventory and asset tracking records. Maintain IT racks, patch panels, cable management, and labeling standards. Ensure proper documentation of rack layouts and connectivity. Provide support for CRM, DMS, booking systems, ticketing systems, and business application.<br>Required Qualifications Bachelor's Degree or Diploma in Information Technology, Computer Science, or a related field. Minimum 5 years of experience in IT Support, System Administration. Experience with Windows Server, Active Directory, Microsoft 365, Fortinet Firewalls, CCTV, and IP Telephony. Strong knowledge of networking concepts, TCP/IP, VLANs, VPNs, DNS, and DHCP. Experience supporting multi-site environments is preferred. Preferred Certifications Microsoft Certified (M365 / Windows Server MCSA) Fortinet NSE Certification CCNAITIL Foundation Comp TIA Network+ or Security+Soft Skills: Language: Fluent in English required. Arabic is an advantage. Strong communication and customer service skills, with the ability to explain technical issues clearly to non-technical users and prioritize tasks under pressure.

Company Description Al Waha Cars, formerly known as Oasis Cars, has been a trusted leader in Qatar’s automotive market since 1997. Serving as the official dealer for renowned brands like Jetour, M Hero, Voyah, BAW 212, Kaiyi, and Shineray, Al Waha Cars is committed to excellence. With modern showrooms and dedicated service centers, the company provides a superior experience tailored to customer needs. Driven by a passion for quality and innovation, Al Waha Cars plays a pivotal role in shaping Qatar’s mobility landscape.<br>Role Description This is a full-time, on-site role located in Doha, Qatar, for an Information Technology Support Specialist. The role involves providing technical support, troubleshooting hardware and software issues, maintaining desktop systems, and delivering help desk support to ensure the smooth operation of the company's IT infrastructure. The specialist will also handle system updates, resolve user queries, and support internal teams with IT-related tasks.<br>Key Responsibilities Troubleshoot and resolve hardware, software, network, printer, scanner, and Microsoft Office-related issues. Install, configure, and maintain desktops, laptops, mobile devices, and peripherals. Support and maintain LAN, WAN, Wi-Fi, VPN, and network infrastructure. Configure, monitor, and troubleshoot Fortinet firewalls and network security devices. Install Ruijee network switches, routers, access points, and internet connectivity. Install, configure, and maintain Windows Servers, Active Directory, Domain Controllers, DNS, DHCP, Group Policies, and file servers. Install, configure, and maintain CCTV cameras, NVR systems, and monitoring solutions. Troubleshoot CCTV connectivity and recording issues. Install, configure, and support Yealink IP phones. Provide technical support for call center operations and telephony infrastructure. Support PBX systems, SIP trunks, IVR configuration, and call routing. Maintain IT asset inventory and asset tracking records. Maintain IT racks, patch panels, cable management, and labeling standards. Ensure proper documentation of rack layouts and connectivity. Provide support for CRM, DMS, booking systems, ticketing systems, and business application.<br>Required Qualifications Bachelor's Degree or Diploma in Information Technology, Computer Science, or a related field. Minimum 5 years of experience in IT Support, System Administration. Experience with Windows Server, Active Directory, Microsoft 365, Fortinet Firewalls, CCTV, and IP Telephony. Strong knowledge of networking concepts, TCP/IP, VLANs, VPNs, DNS, and DHCP. Experience supporting multi-site environments is preferred. Preferred Certifications Microsoft Certified (M365 / Windows Server MCSA) Fortinet NSE Certification CCNAITIL Foundation Comp TIA Network+ or Security+Soft Skills: Language: Fluent in English required. Arabic is an advantage. Strong communication and customer service skills, with the ability to explain technical issues clearly to non-technical users and prioritize tasks under pressure.

Act as the first point of contact for end-users, receiving, logging, troubleshooting, and resolving IT service requests and incidents through phone, email, live chat, chatbot, and other approved channels. Key Responsibilities Respond to user inquiries through phone, email, live chat, and chatbot. Log, prioritize, track, and update incidents and service requests in the ITSM ticketing system. Validate user and request information before taking action or escalating. Provide remote support to diagnose and resolve technical issues. Escalate unresolved issues to the appropriate support or specialist team and follow up until closure. Ensure issues are resolved and confirmed with users before ticket closure. Maintain and contribute to the IT knowledge base, including troubleshooting guides, FAQs, and known issues. Provide initial guidance and support to users on IT products and services. Document software-related issues and coordinate follow-up on reported fixes. Maintain professionalism, confidentiality, and data protection standards when handling user information. Work Schedule: 24x7x365 shift rotation, including weekends and public holidays<br>Minimum Qualifications & Experience Bachelor's degree in IT or a related field. Minimum of 5 years of relevant experience in IT service desk, call center, or user support. Experience with an ITSM ticketing platform such as SMAX or equivalent is highly preferred. Experience in a 24x7 shift-based support environment is preferred.<br>Mandatory Certification Valid, accredited ITIL certification (ITIL Foundation or higher).<br>Core Skills & Competencies Strong verbal and written communication skills. Professional and customer-focused telephone manner. Working knowledge of desktop operating systems, MS Office/365, Active Directory, and common enterprise applications. Ability to triage and prioritize incidents. Strong active listening and problem-solving skills. Accurate and detailed ticket documentation. Basic proficiency in remote support tools. Ability to work rotating shifts, including nights, weekends, and public holidays.<br>Language Requirement Arabic and English bilingual proficiency is highly preferred. Professional-level speaking, reading, and writing skills in both languages are required.

We are looking for an experienced Cyber Recovery Specialist with strong hands-on expertise in recovering enterprise infrastructure following ransomware and major cybersecurity incidents.<br>Key Expertise Required• System, network, storage & backup administration• Cyber incident & ransomware recovery• Active Directory (AD) recovery and rebuilding• Microsoft Entra ID & identity security• Microsoft Defender ecosystem• Backup restoration & disaster recovery• Zero Trust recovery and post-incident hardening• Secure restoration of compromised enterprise environments<br>Microsoft Certifications – Minimum 3 Required• SC-300 – Identity & Access Administrator• SC-100 – Cybersecurity Architect• AZ-104 – Azure Administrator• AZ-300 / AZ-301 – Azure Solutions Architect<br>Ideal Profile• 10+ years of overall IT / Infrastructure / Cybersecurity experience• Strong Microsoft infrastructure background• Hands-on involvement in ransomware, compromise recovery or large-scale cyber incident recovery• Experience rebuilding and securing AD/Azure environments following security incidents This is a specialist role for professionals who combine deep infrastructure expertise with cybersecurity incident recovery.•PASS if all mandatory items met, FAIL if no real compromise recovery track record•Restoration cases; ransomware recovery evidence; cert copies must

Job Brief<br><br>The IT Technical Support Engineer is responsible for installing, maintaining, troubleshooting, and supporting the company’s IT infrastructure, systems, and end-user devices. The role ensures the availability, security, and reliability of IT services by providing technical support, maintaining hardware and software, resolving network and system issues, and assisting with data center operations.<br><br>Key Responsibilities<br><br>* Install, configure, and maintain user workstations, laptops, printers, and peripheral devices.<br>* Install, configure, and troubleshoot operating systems, software applications, and hardware components.<br>* Provide first and second-level technical support to employees and resolve IT-related incidents in a timely manner.<br>* Monitor and maintain the integrity, availability, and security of IT systems across the organization.<br>* Monitor server performance, network connectivity, and system health.<br>* Assist in the administration and monitoring of Active Directory, user accounts, and access permissions.<br>* Perform routine system maintenance, updates, and preventive maintenance activities.<br>* Assist in managing and monitoring backup systems and ensure successful backup operations.<br>* Monitor and maintain voice recording systems and support call retrieval when required.<br>* Support the administration of ticker systems, market data displays, and information display walls.<br>* Assist with monitoring data center infrastructure, including UPS systems, air conditioning, environmental monitoring, and safety equipment.<br>* Monitor and support CCTV and access control systems.<br>* Maintain accurate records of IT assets, software licenses, warranties, inventory, and maintenance contracts.<br>* Coordinate with vendors for IT procurement, maintenance, warranty claims, and technical support.<br>* Evaluate hardware and software solutions for future procurement.<br>* Maintain technical documentation and ensure IT assets are properly tracked.<br>* Participate in developing and improving IT policies, procedures, and operational standards.<br>* Work closely with other IT team members to support business operations.<br>* Comply with all company policies, procedures, and information security standards.<br>* Perform any other duties assigned by management.<br><br>Qualifications & Requirements<br><br>* Bachelor’s degree in Computer Engineering, Network Engineering, Computer Science, Information Technology, or a related field.<br>* Minimum of 5 years of experience in IT Technical Support or System Administration.<br>* Strong experience supporting Microsoft Windows operating systems and Apple mac OS.<br>* Good knowledge of TCP/IP networking, switches, and basic network troubleshooting.<br>* Experience administering Microsoft Active Directory, Group Policy, DNS, and DHCP.<br>* Strong experience installing, configuring, and troubleshooting Windows desktop and server environments.<br>* Experience with Microsoft 365 and Microsoft Office applications.<br>* Experience with IT asset management, inventory control, and software licensing.<br>* Experience with hardware installation, maintenance, and troubleshooting.<br>* Experience working with network and system monitoring tools.<br>* Experience supporting CCTV and access control systems.<br>* Familiarity with data center operations and environmental monitoring.<br>* Experience coordinating with external vendors for procurement and technical support.<br>* Good documentation, communication, and problem-solving skills.<br>* Ability to work independently and manage multiple priorities.<br><br>Preferred Certifications<br><br>* Microsoft Certified Solutions Associate (MCSA) (or its current Microsoft equivalent)<br>* Microsoft Certified Solutions Expert (MCSE) (or its current Microsoft equivalent)<br>* Cisco Certified Network Associate (CCNA)<br>* Comp TIA A+ (preferred)<br>* ITIL Foundation (preferred)

Job Brief<br><br>The IT Technical Support Engineer is responsible for installing, maintaining, troubleshooting, and supporting the company’s IT infrastructure, systems, and end-user devices. The role ensures the availability, security, and reliability of IT services by providing technical support, maintaining hardware and software, resolving network and system issues, and assisting with data center operations.<br><br>Key Responsibilities<br><br>* Install, configure, and maintain user workstations, laptops, printers, and peripheral devices.<br>* Install, configure, and troubleshoot operating systems, software applications, and hardware components.<br>* Provide first and second-level technical support to employees and resolve IT-related incidents in a timely manner.<br>* Monitor and maintain the integrity, availability, and security of IT systems across the organization.<br>* Monitor server performance, network connectivity, and system health.<br>* Assist in the administration and monitoring of Active Directory, user accounts, and access permissions.<br>* Perform routine system maintenance, updates, and preventive maintenance activities.<br>* Assist in managing and monitoring backup systems and ensure successful backup operations.<br>* Monitor and maintain voice recording systems and support call retrieval when required.<br>* Support the administration of ticker systems, market data displays, and information display walls.<br>* Assist with monitoring data center infrastructure, including UPS systems, air conditioning, environmental monitoring, and safety equipment.<br>* Monitor and support CCTV and access control systems.<br>* Maintain accurate records of IT assets, software licenses, warranties, inventory, and maintenance contracts.<br>* Coordinate with vendors for IT procurement, maintenance, warranty claims, and technical support.<br>* Evaluate hardware and software solutions for future procurement.<br>* Maintain technical documentation and ensure IT assets are properly tracked.<br>* Participate in developing and improving IT policies, procedures, and operational standards.<br>* Work closely with other IT team members to support business operations.<br>* Comply with all company policies, procedures, and information security standards.<br>* Perform any other duties assigned by management.<br><br>Qualifications & Requirements<br><br>* Bachelor’s degree in Computer Engineering, Network Engineering, Computer Science, Information Technology, or a related field.<br>* Minimum of 5 years of experience in IT Technical Support or System Administration.<br>* Strong experience supporting Microsoft Windows operating systems and Apple mac OS.<br>* Good knowledge of TCP/IP networking, switches, and basic network troubleshooting.<br>* Experience administering Microsoft Active Directory, Group Policy, DNS, and DHCP.<br>* Strong experience installing, configuring, and troubleshooting Windows desktop and server environments.<br>* Experience with Microsoft 365 and Microsoft Office applications.<br>* Experience with IT asset management, inventory control, and software licensing.<br>* Experience with hardware installation, maintenance, and troubleshooting.<br>* Experience working with network and system monitoring tools.<br>* Experience supporting CCTV and access control systems.<br>* Familiarity with data center operations and environmental monitoring.<br>* Experience coordinating with external vendors for procurement and technical support.<br>* Good documentation, communication, and problem-solving skills.<br>* Ability to work independently and manage multiple priorities.<br><br>Preferred Certifications<br><br>* Microsoft Certified Solutions Associate (MCSA) (or its current Microsoft equivalent)<br>* Microsoft Certified Solutions Expert (MCSE) (or its current Microsoft equivalent)<br>* Cisco Certified Network Associate (CCNA)<br>* Comp TIA A+ (preferred)<br>* ITIL Foundation (preferred)

About the School The International School of London Qatar (ISL Qatar) is renowned for its excellence in academics and its prestigious International Baccalaureate (IB) programmes. Based in Doha, Qatar, the school serves a diverse student body of 1200 students aged 3 to 18. ISL Qatar also prioritizes linguistic diversity through its 10+ integrated Mother Tongue Language Programmes. The school takes pride in its impressive record of university admissions globally and dedication to nurturing global citizens.<br>Role Overview The Digital Infrastructure Specialist ensures the reliability, security, and innovation of ISL Qatar’s digital platforms, cloud infrastructure, and data integration systems. This role leverages automation and AI tools to streamline operations, enhance troubleshooting, and maintain comprehensive documentation, supporting the school’s digital transformation.<br>Required Qualification and Experience Bachelor's degree in Information Technology, Computer Science or related field<br>Essential Excellent communication skills to support students, staff and parents in a multicultural environment. Hands-on experience with cloud infrastructure (Azure Active Directory, Microsoft 365, or similar). Device management expertise (Intune, Meraki, or other MDM platforms). Power Shell Scripting ability. Experience with API management, configuration, and troubleshooting. Familiarity with Azure Data Factory or similar data integration tools. Experience collaborating with contractors and managing outsourced IT services. Strong troubleshooting skills and systematic problem-solving approach. Ability to communicate technical concepts clearly to non-technical users. Proven ability to implement and manage cyber security measures, including firewalls, encryption, and multi-factor authentication. Experience monitoring, detecting, and responding to security incidents, with a strong understanding of data privacy and compliance standards. Proven ability to create and maintain clear, comprehensive technical documentation.(Preferred) Experience in the educational sector and understanding of school workflows.<br>Technical Knowledge Microsoft Azure Active Directory (user management, group policies, conditional access). Microsoft Intune (device configuration, compliance, app deployment). Microsoft 365 (Teams, Exchange, Share Point). Power Shell scripting and automation. API management platforms and RESTful API concepts. Azure Data Factory (data pipelines, integration runtime, monitoring). Educational technology platforms (Class Link, i SAMS, or similar SSO/roster systems). Multi-factor authentication (MFA) setup and troubleshooting. Basic networking and WiFi connectivity. Microsoft Graph API (for advanced automation).<br>Key Responsibilities:<br>User and Account Management Reset passwords and resolve login issues. Create, configure, and remove user accounts for staff and students. Manage bulk student account provisioning at the start of each academic year. Set up and support multi-factor authentication (MFA). Control system access based on user roles<br><br>Device and Hardware Support Troubleshoot network, internet, and device connectivity issues. Support and manage over 200 i Pads, including inventory and assignment. Configure devices, deploy apps, and enforce compliance policies. Maintain staff laptops management and enrolment. Support the students BYOD programme. Oversee device replacement and recycling. Managing purchasing and payment methods for platforms such as Apple VPP and Play Store<br>Educational Software Systems Maintain Class Link and ensure correct syncing of rosters. Add, Manage and Remove SSO and Rostering of all applications used across the school Troubleshoot access and integration issues with educational applications (e.g., Renaissance Learning, McGraw Hill, IXL, Kognity, MAP). Manage annual updates and configuration changes for new school year data. Set access permissions for different grade levels and subjects.<br>Systems and Infrastructure Manage Azure Active Directory, Microsoft 365 (Teams, Outlook, file storage), and Intune, including troubleshooting, policy management and configuration. Administer the ticketing system. Oversee network connectivity and Wi-Fi access. Troubleshoot cloud service access issues.<br>API Management and Data Integration Configure, maintain, and monitor APIs connecting internal and external systems to ensure secure and reliable data exchange. Manage API authentication, permissions, and documentation. Oversee the integration and automation of data flows between platforms using Azure Data Factory and similar tools. Troubleshoot and resolve issues related to API connectivity and data pipelines. Collaborate with vendors, contractors, and internal teams to implement new integrations and maintain existing ones.<br>Cyber Security Implementing and maintaining robust security measures (such as firewalls, encryption, and multi-factor authentication) to protect systems, networks, and data from cyber threats. Monitoring for vulnerabilities and suspicious activity and responding promptly to security incidents. Conducting regular risk assessments, security audits, and compliance checks. Keeping up to date with the latest cyber threats and best practices and proactively recommending improvements. Support the Innovation Coaches to educate staff and students on cyber security awareness and safe digital practices. Ensuring all digital processes and third-party integrations comply with data protection and privacy regulations.<br>Contractor Collaboration and Outsourcing Actively collaborate with external contractors and service providers. Ensure all external parties are fully utilised and engaged in relevant projects. Prioritise outsourcing and external expertise before allocating internal resources or time. Coordinate and monitor contractor performance to ensure quality and timely delivery.<br>Automation and Scripting Use Power Shell to automate repetitive tasks and bulk operations (e.g., account creation, password resets). Automate device management and data workflows. Maintain and update scripts as systems evolve.<br>Projects and Planning Lead the annual rollover project: provisioning accounts, updating rosters, and preparing devices. Plan and execute Class Link and application integration updates. Manage MFA implementation and respond to security incidents.<br>Documentation Create and maintain comprehensive documentation for all processes, utilising AI-powered tools like Copilot to ensure clarity and accuracy. Ensure documentation is clear, up-to-date, and accessible to relevant stakeholders. Regularly review and update documentation to reflect changes in systems, workflows, and best practices.<br>Troubleshooting and Problem Solving Resolve complex technical issues and system integration problems, leveraging AI tools such as Copilot to enhance efficiency. Research and implement new educational technology solutions. Handle escalated support tickets requiring deep technical expertise.<br><br><br>Why This Role Matters ISL Qatar relies on robust cloud systems and seamless data integration to support over 1,200 students and 100 staff daily. This role is critical for maintaining system reliability, security, and efficiency, especially during the annual transition to a new school year. The administrator balances daily support (~14 requests per day), strategic projects, vendor and contractor management, automation, API and data pipeline management, and documentation to ensure seamless technology operations.

About the School The International School of London Qatar (ISL Qatar) is renowned for its excellence in academics and its prestigious International Baccalaureate (IB) programmes. Based in Doha, Qatar, the school serves a diverse student body of 1200 students aged 3 to 18. ISL Qatar also prioritizes linguistic diversity through its 10+ integrated Mother Tongue Language Programmes. The school takes pride in its impressive record of university admissions globally and dedication to nurturing global citizens.<br>Role Overview The Digital Infrastructure Specialist ensures the reliability, security, and innovation of ISL Qatar’s digital platforms, cloud infrastructure, and data integration systems. This role leverages automation and AI tools to streamline operations, enhance troubleshooting, and maintain comprehensive documentation, supporting the school’s digital transformation.<br>Required Qualification and Experience Bachelor's degree in Information Technology, Computer Science or related field<br>Essential Excellent communication skills to support students, staff and parents in a multicultural environment. Hands-on experience with cloud infrastructure (Azure Active Directory, Microsoft 365, or similar). Device management expertise (Intune, Meraki, or other MDM platforms). Power Shell Scripting ability. Experience with API management, configuration, and troubleshooting. Familiarity with Azure Data Factory or similar data integration tools. Experience collaborating with contractors and managing outsourced IT services. Strong troubleshooting skills and systematic problem-solving approach. Ability to communicate technical concepts clearly to non-technical users. Proven ability to implement and manage cyber security measures, including firewalls, encryption, and multi-factor authentication. Experience monitoring, detecting, and responding to security incidents, with a strong understanding of data privacy and compliance standards. Proven ability to create and maintain clear, comprehensive technical documentation.(Preferred) Experience in the educational sector and understanding of school workflows.<br>Technical Knowledge Microsoft Azure Active Directory (user management, group policies, conditional access). Microsoft Intune (device configuration, compliance, app deployment). Microsoft 365 (Teams, Exchange, Share Point). Power Shell scripting and automation. API management platforms and RESTful API concepts. Azure Data Factory (data pipelines, integration runtime, monitoring). Educational technology platforms (Class Link, i SAMS, or similar SSO/roster systems). Multi-factor authentication (MFA) setup and troubleshooting. Basic networking and WiFi connectivity. Microsoft Graph API (for advanced automation).<br>Key Responsibilities:<br>User and Account Management Reset passwords and resolve login issues. Create, configure, and remove user accounts for staff and students. Manage bulk student account provisioning at the start of each academic year. Set up and support multi-factor authentication (MFA). Control system access based on user roles<br><br>Device and Hardware Support Troubleshoot network, internet, and device connectivity issues. Support and manage over 200 i Pads, including inventory and assignment. Configure devices, deploy apps, and enforce compliance policies. Maintain staff laptops management and enrolment. Support the students BYOD programme. Oversee device replacement and recycling. Managing purchasing and payment methods for platforms such as Apple VPP and Play Store<br>Educational Software Systems Maintain Class Link and ensure correct syncing of rosters. Add, Manage and Remove SSO and Rostering of all applications used across the school Troubleshoot access and integration issues with educational applications (e.g., Renaissance Learning, McGraw Hill, IXL, Kognity, MAP). Manage annual updates and configuration changes for new school year data. Set access permissions for different grade levels and subjects.<br>Systems and Infrastructure Manage Azure Active Directory, Microsoft 365 (Teams, Outlook, file storage), and Intune, including troubleshooting, policy management and configuration. Administer the ticketing system. Oversee network connectivity and Wi-Fi access. Troubleshoot cloud service access issues.<br>API Management and Data Integration Configure, maintain, and monitor APIs connecting internal and external systems to ensure secure and reliable data exchange. Manage API authentication, permissions, and documentation. Oversee the integration and automation of data flows between platforms using Azure Data Factory and similar tools. Troubleshoot and resolve issues related to API connectivity and data pipelines. Collaborate with vendors, contractors, and internal teams to implement new integrations and maintain existing ones.<br>Cyber Security Implementing and maintaining robust security measures (such as firewalls, encryption, and multi-factor authentication) to protect systems, networks, and data from cyber threats. Monitoring for vulnerabilities and suspicious activity and responding promptly to security incidents. Conducting regular risk assessments, security audits, and compliance checks. Keeping up to date with the latest cyber threats and best practices and proactively recommending improvements. Support the Innovation Coaches to educate staff and students on cyber security awareness and safe digital practices. Ensuring all digital processes and third-party integrations comply with data protection and privacy regulations.<br>Contractor Collaboration and Outsourcing Actively collaborate with external contractors and service providers. Ensure all external parties are fully utilised and engaged in relevant projects. Prioritise outsourcing and external expertise before allocating internal resources or time. Coordinate and monitor contractor performance to ensure quality and timely delivery.<br>Automation and Scripting Use Power Shell to automate repetitive tasks and bulk operations (e.g., account creation, password resets). Automate device management and data workflows. Maintain and update scripts as systems evolve.<br>Projects and Planning Lead the annual rollover project: provisioning accounts, updating rosters, and preparing devices. Plan and execute Class Link and application integration updates. Manage MFA implementation and respond to security incidents.<br>Documentation Create and maintain comprehensive documentation for all processes, utilising AI-powered tools like Copilot to ensure clarity and accuracy. Ensure documentation is clear, up-to-date, and accessible to relevant stakeholders. Regularly review and update documentation to reflect changes in systems, workflows, and best practices.<br>Troubleshooting and Problem Solving Resolve complex technical issues and system integration problems, leveraging AI tools such as Copilot to enhance efficiency. Research and implement new educational technology solutions. Handle escalated support tickets requiring deep technical expertise.<br><br><br>Why This Role Matters ISL Qatar relies on robust cloud systems and seamless data integration to support over 1,200 students and 100 staff daily. This role is critical for maintaining system reliability, security, and efficiency, especially during the annual transition to a new school year. The administrator balances daily support (~14 requests per day), strategic projects, vendor and contractor management, automation, API and data pipeline management, and documentation to ensure seamless technology operations.

Location: Doha, Qatar<br><br>Employment Type: Full-Time<br><br>Job Summary<br><br>The Network Engineer manages UNIX, Novell, VMS, Windows or similar computer networks. Performs a variety of maintenance, evaluation, installation, and training tasks to enable users to maximize productivity. Assists in planning and development of network resources. The Network Engineer will design and implement systems that ensure effective connectivity for the respective locations on the Local Area Networks (LANs), MPLS and Wide Area Networks (WANs) that service the<br><br>Design, implement, and maintain enterprise network infrastructure (LAN, WAN, MPLS, VPN, WLAN). Configure and support Cisco routers, switches, firewalls, and wireless networks. Manage Microsoft Windows Server, Active Directory, DNS, DHCP, and VMware environments. Monitor network performance, troubleshoot issues, and ensure high availability. Implement network security best practices and disaster recovery solutions. Maintain technical documentation and support infrastructure projects. Collaborate with internal teams, vendors, and service providers.<br><br>Requirements<br><br>Bachelor's degree in Computer Engineering, Information Technology, or a related field. Minimum 7 years of enterprise network administration experience. Strong hands-on experience with Cisco networking technologies and Microsoft infrastructure. Experience with VMware, network monitoring tools, and ITIL processes. Excellent troubleshooting, communication, and analytical skills.<br><br>Preferred Certifications<br><br>CCNA or CCNPMCSE or Microsoft Certified VMware VCPITIL Foundation<br><br>Skills: vmware,itil,it,cisco,unix

Location: Doha, Qatar<br><br>Employment Type: Full-Time<br><br>Job Summary<br><br>The Network Engineer manages UNIX, Novell, VMS, Windows or similar computer networks. Performs a variety of maintenance, evaluation, installation, and training tasks to enable users to maximize productivity. Assists in planning and development of network resources. The Network Engineer will design and implement systems that ensure effective connectivity for the respective locations on the Local Area Networks (LANs), MPLS and Wide Area Networks (WANs) that service the<br><br>Design, implement, and maintain enterprise network infrastructure (LAN, WAN, MPLS, VPN, WLAN). Configure and support Cisco routers, switches, firewalls, and wireless networks. Manage Microsoft Windows Server, Active Directory, DNS, DHCP, and VMware environments. Monitor network performance, troubleshoot issues, and ensure high availability. Implement network security best practices and disaster recovery solutions. Maintain technical documentation and support infrastructure projects. Collaborate with internal teams, vendors, and service providers.<br><br>Requirements<br><br>Bachelor's degree in Computer Engineering, Information Technology, or a related field. Minimum 7 years of enterprise network administration experience. Strong hands-on experience with Cisco networking technologies and Microsoft infrastructure. Experience with VMware, network monitoring tools, and ITIL processes. Excellent troubleshooting, communication, and analytical skills.<br><br>Preferred Certifications<br><br>CCNA or CCNPMCSE or Microsoft Certified VMware VCPITIL Foundation<br><br>Skills: vmware,itil,it,cisco,unix

Location: Doha, Qatar<br><br>Employment Type: Full-Time<br><br>Job Summary<br><br>The Network Engineer manages UNIX, Novell, VMS, Windows or similar computer networks. Performs a variety of maintenance, evaluation, installation, and training tasks to enable users to maximize productivity. Assists in planning and development of network resources. The Network Engineer will design and implement systems that ensure effective connectivity for the respective locations on the Local Area Networks (LANs), MPLS and Wide Area Networks (WANs) that service the<br><br>Design, implement, and maintain enterprise network infrastructure (LAN, WAN, MPLS, VPN, WLAN). Configure and support Cisco routers, switches, firewalls, and wireless networks. Manage Microsoft Windows Server, Active Directory, DNS, DHCP, and VMware environments. Monitor network performance, troubleshoot issues, and ensure high availability. Implement network security best practices and disaster recovery solutions. Maintain technical documentation and support infrastructure projects. Collaborate with internal teams, vendors, and service providers.<br><br>Requirements<br><br>Bachelor's degree in Computer Engineering, Information Technology, or a related field. Minimum 7 years of enterprise network administration experience. Strong hands-on experience with Cisco networking technologies and Microsoft infrastructure. Experience with VMware, network monitoring tools, and ITIL processes. Excellent troubleshooting, communication, and analytical skills.<br><br>Preferred Certifications<br><br>CCNA or CCNPMCSE or Microsoft Certified VMware VCPITIL Foundation<br><br>Skills: vmware,itil,it,cisco,unix

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Summary</b></p><p>We are seeking a reliable and customer-focused <b>IT Assistant</b> to provide day-to-day technical support to employees and assist with the maintenance of IT equipment and systems. The ideal candidate will have 2–3 years of experience in an IT support role, good troubleshooting skills, and the ability to assist users with common hardware, software, and connectivity issues.</p><p><br></p><p><b>Key Responsibilities</b></p><ul><li>Provide first-level technical support for desktops, laptops, printers, and mobile devices.</li><li>Troubleshoot basic hardware, software, email, and network connectivity issues.</li><li>Assist users with password resets, account access, and Microsoft Office applications.</li><li>Set up and configure computers, printers, and other IT equipment.</li><li>Support employee onboarding and offboarding by preparing devices and user accounts.</li><li>Escalate complex technical issues to senior IT personnel or external vendors when required.</li><li>Maintain records of IT assets and support requests.</li><li>Assist in ensuring IT equipment is functioning properly and report any recurring issues.</li><li>Provide timely and professional support to end users.</li></ul><p><br></p><p><b>Requirements</b></p><ul><li>Minimum 2–3 years of experience in an IT Support, IT Assistant, Help Desk, or similar role.</li><li>Basic knowledge of Windows operating systems and Microsoft Office/Microsoft 365.</li><li>Familiarity with troubleshooting PCs, laptops, printers, and common software issues.</li><li>Basic understanding of networking concepts such as Wi-Fi, internet connectivity, and shared folders.</li><li>Good communication and customer service skills.</li><li>Ability to manage multiple support requests and prioritize tasks effectively.</li><li>Willingness to learn and develop technical skills.</li></ul><p><br></p><p><b>Preferred Qualifications</b></p><ul><li>Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.</li><li>Experience using an IT ticketing system is an advantage.</li><li>Basic knowledge of Active Directory and user account administration is a plus.</li></ul><p><br></p><p><i>*Only qualified candidates will be contacted</i></p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>A positive and service-oriented attitude.</p><p>Strong problem-solving and troubleshooting skills.</p><p>Dependable and organized approach to work.</p><p>Ability to work well both independently and as part of a team</p></div>