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<p><br></p><p><b>Job Responsibilities:-</b></p><p>Lead and deliver TIBCO-based integration projects successfully across multiple regions</p><p>Ensure delivery milestones and SLAs are met as per the project plan</p><p>Manage client communication, stakeholder alignment, and resource planning</p><p>Identify new business opportunities in the integration services vertical</p><p>Prepare and respond to RFPs, proposals, bids in BFSI and other domains</p><p>Recruit and onboard right-fit candidates for integration projects</p><p>Work with distributed teams across geographies (onsite/offshore)</p><p>Occasionally travel to client sites or global delivery centers as required</p><p>Able to face the client</p><p>Business Verticals / Functional Domains: -</p><p>Capital Markets / IT Services - Banking and Financial Services [ Retail Banking / Loans and Mortgages ] and others - Capital Markets / Stock Markets / Forex Trading - Insurance - Credit Cards Authorization / Clearing and Settlement - Oil and Gas - Telecom - Supply Chain / Logistics - Travel and Hospitality - Healthcare</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><p>Please apply if and only if you have Integration projects service delivery experience mainly as TIBCO Lead / Technical Architect / Project Lead / Senior Developer</p><p>Experience Level Needed: 7 Years or above</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Title: Admin Assistant (Bookkeeping &amp; Inventory Management) Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours About the Role We are seeking a highly detail-oriented and proactive Admin Assistant to support the financial and operational backbone of a creative, service-driven business.<br> This role plays a critical part in maintaining accuracy across bookkeeping, payroll, inventory tracking, and vendor management while ensuring day-to-day operations remain organized, efficient, and reliable.<br> This is a hands-on, execution-focused role ideal for someone who enjoys working with systems, numbers, documentation, and operational processes.<br> The ideal candidate is highly organized, dependable, and capable of independently managing multiple responsibilities in a remote environment.<br> You will help create operational clarity by ensuring financial records, inventory systems, vendor relationships, and reporting processes are consistently maintained with precision and professionalism.<br> Responsibilities Bookkeeping &amp; Financial Operations • Manage daily bookkeeping activities and maintain organized, accurate financial records • Process invoices, expenses, reconciliations, and transaction tracking • Support payroll calculations and ensure timely and accurate payment processing • Prepare and organize required financial and tax documentation • Assist in maintaining compliance with financial processes and reporting standards • Support implementation and optimization of accounting systems and workflows • Maintain organized digital records for financial reporting and audit readiness Inventory Management • Monitor inventory levels, stock movement, and usage trends • Coordinate inventory ordering and restocking processes • Maintain accurate inventory tracking systems and documentation • Identify shortages, overstocking, or inefficiencies and proactively recommend solutions • Generate inventory reports and cost tracking summaries as needed Vendor &amp; Expense Management • Build and maintain professional vendor relationships • Track vendor invoices, contracts, payment schedules, and obligations • Execute expense management and vendor optimization initiatives • Coordinate vendor communications regarding orders, billing, or service issues • Support cost control and operational efficiency efforts Administrative &amp; Operational Support • Maintain organized documentation across bookkeeping, inventory, and vendor systems • Create and update spreadsheets, trackers, and operational reports • Support internal process consistency and administrative workflows • Ensure data accuracy across reports, systems, and operational records • Assist leadership with administrative and operational support tasks as needed What Makes You a Strong Fit • Highly detail-oriented with strong accuracy and organizational discipline • Reliable, proactive, and comfortable working independently in a remote environment • Strong problem-solving mindset with the ability to manage multiple responsibilities calmly • Enjoys creating structure, maintaining systems, and improving operational processes • Communicates professionally and effectively with vendors and internal stakeholders • Process-driven with strong ownership and follow-through Required Experience &amp; Skills • Proven experience in bookkeeping, accounting support, or financial administration • Hands-on experience with inventory management and vendor coordination • Strong proficiency with QuickBooks, Square, or similar accounting/payment systems • Advanced Microsoft Excel or Google Sheets skills for reporting, analysis, and tracking • Excellent written and verbal communication skills • Strong organizational and time-management abilities • Ability to prioritize tasks and manage workflows independently Preferred Experience &amp; Tools • Previous experience supporting small businesses, creative agencies, or service-based businesses • Familiarity with U.<br>S. small business tax processes and compliance requirements • Experience with inventory management systems and operational reporting • Exposure to payroll processing and vendor contract management • Experience creating operational SOPs or process documentation Education • Bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred • Relevant certifications or bookkeeping/accounting training are a plus What Does a Typical Day Look Like?<br> An Admin Assistant in this role focuses on maintaining operational accuracy and supporting efficient business workflows.<br> You will: • Manage and reconcile financial transactions and bookkeeping records • Process payroll-related tasks and maintain compliance documentation • Monitor inventory levels and coordinate restocking activities • Communicate with vendors and manage payment tracking • Update spreadsheets, reports, and operational documentation • Support process organization and improve administrative efficiency In essence: you ensure financial accuracy, operational consistency, and organized systems that help the business run smoothly every day.<br> Key Metrics for Success (KPIs) • Accuracy and timeliness of bookkeeping and payroll processing • Inventory accuracy and stock availability • Vendor performance and expense optimization • Compliance with reporting and documentation requirements • Organization and reliability of operational systems and records • Timely completion of administrative and financial workflows Interview Process • Initial Phone Screen • Video Interview with Recruiter • Practical Assessment (Bookkeeping or Inventory Management Scenario) • Final Interview • Offer &amp; Background Verification #Bookkeeping #AdminAssistant #InventoryManagement #OperationsSupport #QuickBooks #RemoteWork #FinancialOperations #VendorManagement #AccountingSupport #BusinessOperations #AdministrativeSupport #Payroll #Excel #SmallBusinessOperations</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Business Development Representative (BDR) – Outbound Sales &amp; Lead Generation Job Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours About the Role We’re hiring a Business Development Representative (BDR) to generate, qualify, and nurture high-quality sales opportunities through inbound and outbound prospecting.<br> In this role, you’ll engage prospective customers, conduct discovery conversations, identify business needs, and pass qualified opportunities to Account Executives.<br> You will play a critical role in driving pipeline growth and revenue generation while delivering a consultative and professional prospect experience.<br> This opportunity is ideal for someone who enjoys outbound sales, relationship building, lead qualification, and creating new business opportunities in a fast-paced B2B environment.<br> Key Responsibilities Lead Qualification &amp; Discovery Engage inbound leads generated through marketing campaigns, referrals, events, and website inquiries.<br> Conduct discovery calls to understand: Business needs Budget Timeline Decision-making process Qualify opportunities using frameworks such as: BANT MEDDIC SPICED SPIN Identify pain points and determine sales readiness.<br> Maintain detailed qualification notes and CRM records.<br> Outbound Prospecting &amp; Pipeline Generation Research target accounts using: LinkedIn Sales Navigator Apollo ZoomInfo Similar prospecting tools Execute multi-channel outbound campaigns through: Email Phone LinkedIn Social outreach Personalize messaging based on: Industry ICP alignment Prospect challenges Generate and maintain a consistent pipeline of qualified opportunities.<br> Pipeline Nurturing &amp; Relationship Building Nurture early-stage prospects through ongoing follow-up campaigns.<br> Share relevant resources, case studies, and educational content.<br> Re-engage inactive leads and convert them into active opportunities.<br> Build trust through a consultative sales approach.<br> Sales Collaboration &amp; Handoff Schedule meetings, demos, and discovery calls for Account Executives.<br> Prepare detailed handoff notes and qualification summaries.<br> Collaborate with sales and marketing teams to improve: Messaging Targeting Conversion rates Participate in pipeline reviews and strategy discussions.<br> CRM &amp; Reporting Maintain accurate records in: Salesforce HubSpot Zoho Similar CRM platforms Track: Outreach activity Lead stages Conversion metrics Opportunity outcomes Maintain CRM hygiene and complete documentation.<br> Provide weekly reporting on pipeline generation and performance.<br> Continuous Improvement Share prospect feedback and common objections.<br> Optimize outreach messaging and qualification strategies.<br> Stay informed on market trends, competitor activity, and customer challenges.<br> Requirements Must-Have Qualifications 2+ years of experience in: Business Development Sales Development Inside Sales Outbound Prospecting Experience conducting discovery and qualification calls.<br> Proficiency with CRM systems such as: Salesforce HubSpot Zoho CRM Experience using: LinkedIn Sales Navigator Apollo Outreach SalesLoft Similar sales engagement platforms Strong written and verbal English communication skills.<br> Ability to manage multiple prospects and follow-up sequences simultaneously.<br> Preferred Qualifications 3–5 years of BDR or SDR experience with proven quota attainment.<br> Experience selling: B2B SaaS Technology solutions Professional services High-ticket products or services Familiarity with: MEDDIC Challenger Sale SPIN Selling Sandler Methodology Experience supporting mid-market or enterprise sales teams.<br> Background in account-based sales and multi-channel outreach campaigns.<br> What Makes You Successful Strong communicator and active listener.<br> Consultative and relationship-focused approach to sales.<br> Organized, disciplined, and metrics-driven.<br> Comfortable with high-volume outreach while maintaining personalization.<br> Resilient, coachable, and motivated by targets.<br> Able to work independently in a remote environment.<br> Typical Day Respond to inbound leads and conduct discovery calls.<br> Build prospect lists and identify decision-makers.<br> Execute outbound email, phone, and LinkedIn campaigns.<br> Qualify opportunities and schedule meetings.<br> Update CRM records and pipeline stages.<br> Collaborate with Account Executives on active opportunities.<br> Review outreach metrics and optimize performance.<br> Key Performance Indicators (KPIs) Outreach activity volume (calls, emails, LinkedIn touches) Discovery calls completed Qualified opportunities generated Lead-to-opportunity conversion rates Pipeline contribution CRM accuracy and documentation quality Outbound engagement and response rates Why Join Us?<br> Direct impact on pipeline growth and revenue generation.<br> Opportunity to work closely with sales leadership and Account Executives.<br> Exposure to modern outbound sales strategies and tools.<br> Clear career progression into: Senior BDR Account Executive Business Development Manager Sales Leadership Fully remote work environment aligned with U.<br>S. business hours.<br> Interview Process Initial Phone Screen Video Interview with Pavago Recruiter Practical Assessment (Mock Discovery Call or Qualification Exercise) Client Interview Offer &amp; Background Verification Apply Now If you enjoy outbound prospecting, building relationships, qualifying opportunities, and driving pipeline growth, we’d love to hear from you.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Customer Operations Specialist (Contracts, Salesforce, DocuSign) – Remote Contract Management | Salesforce | DocuSign | Customer Operations Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours About the Role We’re hiring for our client, a growing U.<br>S.-based company, seeking a Customer Operations Specialist to take ownership of contract lifecycle management, contract execution, CRM accuracy, and customer operational follow-through across a large customer portfolio.<br> This is an execution-heavy, ownership-driven operations role — not passive administrative work.<br> You will: Own contract data and contract execution workflows Drive contract completion through daily outreach and follow-ups Maintain CRM accuracy and reporting integrity Ensure contracts align with billing and recurring revenue operations This role is ideal for someone who thrives in structured, high-volume, detail-oriented environments and follows through relentlessly until tasks are completed.<br> What You’ll Own Contract Ownership &amp; Accuracy Own customer contracts from initiation through execution Maintain a single source of truth for: Contract status Contract terms Coverage and account details Ensure all records are: Accurate Complete Audit-ready Maintain structured document storage and organization Contract Tracking &amp; Data Management Maintain master tracking sheets using: Google Sheets Microsoft Excel Track: Renewal dates Contract durations Special terms Account status Clean and remove inactive accounts Prepare contract data for CRM accuracy within Salesforce Contract Outreach &amp; Execution Identify customers without signed contracts Conduct high-volume outbound outreach via: Email Phone calls Clearly explain: Pricing Terms Service value Send agreements through DocuSign Drive contracts through the full execution cycle: Sent Followed up Signed Completed Maintain consistent follow-up discipline until closure CRM &amp; Revenue Alignment Update contract information and RMR (Recurring Monthly Revenue) in Salesforce Log all customer activity and updates for audit tracking Improve CRM data quality through contract interactions Ensure operational data remains clean and accurate Agreement &amp; Documentation Management Create and manage agreements for: New services Account updates Transfers and changes Ensure all documentation is: Properly executed Properly stored Fully compliant Support account transfers and operational documentation workflows AutoPay &amp; Compliance Ensure AutoPay enrollment for applicable accounts Track exceptions and required adjustments Maintain compliance and documentation standards Collections Support Conduct follow-ups on overdue accounts when required Log all collection activity within the CRM Support overall revenue collection efforts Reporting &amp; Performance Tracking Deliver daily reports covering: Outreach activity Contracts sent and signed Progress metrics Contract coverage improvements Maintain visibility into execution and operational performance Process Improvement Identify workflow inefficiencies and operational gaps Improve: Outreach scripts Templates Tracking systems Contract workflows Help increase contract adoption and execution speed What Makes You a Strong Fit You are</span></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><b>Job Responsibilities:</b></span></p> <ul> <li><span>Serve as liaison between customers and relevant internal technical team to resolve issues.</span></li> <li><span>Provides tier 1 support to customers which includes telephonic &amp; remote support using company approved remote support tool.</span></li> <li><span>Answer all incoming telephone calls, take a message, follow-up, and return calls.</span></li> <li><span>Follow up customer's calls where necessary.</span></li> <li><span>Coordinate with customers to allocate onsite visits.</span></li> <li><span>Handle and resolve customer complaints</span></li> <li><span>Deliver consistently high levels of customer service.</span></li> <li><span>Order spare parts from suppliers related to warranty and non-warranty repairs</span></li> <li><span>Mentor and support helpdesk agents by providing training, guidance, and knowledge sharing.</span></li> <li><span>Conduct regular training sessions on new technologies, tools, and best practices.</span></li> <li><span>Gathers and analyses available data from customers to provide information towards making short term operational decisions of a functional unit</span></li> <li><span>Generate monthly reports from system related to attended incidents and repairs</span></li> <li><span>Provides recommendation of innovative solutions to next level in order to improve or enhance the process daily operations.</span></li> <li><span>Stay updated with the latest industry trends, technologies, and best practices.</span></li> <li><span>Answer and register phone calls.</span></li> <li><span>Forward incidents to the specialized support engineer for resolution.</span></li> <li><span>Follow up with Engineers on incidents.</span></li> <li><span>Provide all the required approvals, tools and accesses to the engineer for executing the job.</span></li> <li><span>Close incidents within the help desk system.</span></li> <li><span>Update customer's records.</span></li> <li><span>Keep a record of the telephone calls and the issues in the helpdesk management system.</span></li> <li><span>Track issues to resolution and update the concerned people accordingly.</span></li> <li><span>Identify and escalate priority issues.</span></li> <li><span>Making sure that response and resolution time are met within the SLA contract</span></li> <li><span>Coordinate with suppliers/vendors regarding spare parts delivery, ordering/purchasing and returning back</span></li> <li><span>Get 3 different quotations, compare and negotiate prices, delivery options and payment options.</span></li> <li><span>Issue quotations, delivery notes, and invoices to customers when required</span></li> <li><span>Follow-up credit notes claim with suppliers</span></li> <li><span>Attend onsite support at customers' premises when required “L2 support”</span></li> <li><span>Prepare and send monthly statement to supplier for labor payments.</span></li> <li><span>Follow up with supplier for labor payments.</span></li> <li><span>Participate in the deployment and configuration of new hardware and software</span></li> <li><span>Works towards achieving the units' short term monthly goals</span></li> <li><span>Flexibility to work in shifts and handle on-call responsibilities as needed</span></li> </ul> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><span><b>Qualifications:</b></span></p> <ul> <li><span>Bachelor's degree in information technology, Computer Science, or a related field (preferred).</span></li> <li><span>Minimum 3 years' experience in a call centre in IT environment.</span></li> <li><span>Proficient in relevant computer applications.</span></li> <li><span>Excellent communications and listening skills.</span></li> <li><span>ITIL Foundation certificate is a plus</span></li> <li><span>Proven experience in resolving complex technical issues and managing escalations.</span></li> <li><span>Advanced knowledge of Operating Systems, Microsoft Office Suite, and common IT applications.</span></li> <li><span>Strong understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN.</span></li> <li><span>Excellent problem-solving and analytical skills.</span></li> <li><span>Exceptional communication and interpersonal skills.</span></li> <li><span>Ability to work independently and as part of a team.</span></li> </ul></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>The <b>Helpdesk Agent (Call Center Agent)</b> will serve as the first point of contact for users requiring IT support through phone, email, live chat, and ticketing channels. The role involves diagnosing and resolving technical issues, logging incidents and service requests accurately, providing remote troubleshooting support, and escalating unresolved problems to the appropriate technical teams.<br></p><br><p>The Helpdesk Agent will also maintain complete ticket documentation, follow ITIL-aligned processes, deliver professional customer service, and support users with common applications, systems, and workplace technology.<br></p><br><br><span>RequirementsBachelor’s Degree in Information Technology, Computer Science, or a related field.<br>Minimum <b>5 years</b> of experience in IT Helpdesk, Service Desk, Call Center IT Support, or User Support.<br>Strong knowledge of Windows operating systems, Microsoft Office 365, Microsoft Teams, Microsoft Edge, and desktop troubleshooting.<br>Experience using ITSM or ticketing systems; <b>SMAX experience is preferred</b>.<br>Ability to diagnose and resolve common hardware, software, access, connectivity, and application-related issues remotely.<br>Strong incident logging, ticket prioritization, escalation, and follow-up skills.<br>Excellent telephone etiquette, customer-service orientation, and communication skills.<br>Ability to remain professional and composed while handling urgent issues or difficult users.<br><b>ITIL certification is mandatory</b>.<br>Fluent in <b>Arabic and English</b>, both written and spoken.<br>Willingness to work rotational shifts, including nights, weekends, and public holidays.<br></span><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>The <b>Helpdesk Agent (Call Center Agent)</b> will serve as the first point of contact for users requiring IT support through phone, email, live chat, and ticketing channels. The role involves diagnosing and resolving technical issues, logging incidents and service requests accurately, providing remote troubleshooting support, and escalating unresolved problems to the appropriate technical teams.<br></p><br><p>The Helpdesk Agent will also maintain complete ticket documentation, follow ITIL-aligned processes, deliver professional customer service, and support users with common applications, systems, and workplace technology.<br></p><br><br><span>RequirementsBachelor’s Degree in Information Technology, Computer Science, or a related field.<br>Minimum <b>5 years</b> of experience in IT Helpdesk, Service Desk, Call Center IT Support, or User Support.<br>Strong knowledge of Windows operating systems, Microsoft Office 365, Microsoft Teams, Microsoft Edge, and desktop troubleshooting.<br>Experience using ITSM or ticketing systems; <b>SMAX experience is preferred</b>.<br>Ability to diagnose and resolve common hardware, software, access, connectivity, and application-related issues remotely.<br>Strong incident logging, ticket prioritization, escalation, and follow-up skills.<br>Excellent telephone etiquette, customer-service orientation, and communication skills.<br>Ability to remain professional and composed while handling urgent issues or difficult users.<br><b>ITIL certification is mandatory</b>.<br>Fluent in <b>Arabic and English</b>, both written and spoken.<br>Willingness to work rotational shifts, including nights, weekends, and public holidays.<br></span><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Toloka AI supports frontier model post-training by building domain-specific reinforcement learning environments, tasks, and evaluation frameworks designed by real practitioners.<br> Mindrift, powered by Toloka — a leading enterprise AI and machine learning data partner since 2014 — connects top domain experts with cutting-edge AI initiatives.<br> Backed by Toloka’s deep expertise in scalable data generation, crowd technology, and applied ML systems, Mindrift enables experts to shape how next-generation generative models learn, reason, and perform.<br> We are launching a Management Consulting domain focused on translating real-world consulting engagements into structured learning environments for advanced AI systems.<br> To do this credibly, we are assembling a team of strategy consultants from top-tier firms who can convert authentic project experience into end-to-end examples — from problem structuring and work planning to analysis, synthesis, and client-ready recommendations.<br> You will join a growing team of consultants from leading strategy firms shaping how AI learns high-level business reasoning.<br> Important: This role is exclusively for consultants with direct experience at a top-tier strategy consulting firm.<br> If you do not have hands-on project experience at one of the firms listed below, please do not apply.<br> This requirement ensures the domain is built by practitioners trained to the highest standards of structured problem-solving and client delivery.<br> Eligible firms: McKinsey &amp; Company, Boston Consulting Group (BCG), Bain &amp; Company, Oliver Wyman, Roland Berger, Monitor Deloitte (Deloitte S&amp;C), EY-Parthenon, Kearney, and Strategy&amp; (PwC).<br> Who We’re Looking For Consultants with 3+ years of experience at one of the firms listed above, with hands-on project experience in: Structuring ambiguous client problems into workable analytical plans Building financial models, market analyses, or synthesized findings from messy inputs Producing client-ready deliverables under time pressure Forming and defending recommendations under uncertainty No deep technical background is required — we will onboard you on the lightweight tools involved.<br> What You’ll Do Build realistic consulting project environments — create detailed project scenarios grounded in real engagement dynamics: industry context, financials, constraints, conflicting inputs, and incomplete information.<br> Design structured consulting tasks for AI agents — break projects into discrete tasks that mirror real consulting work: market sizing, commercial due diligence, cost optimization, growth strategy, operational diagnosis, benchmarking, and more.<br> Define evaluation criteria and quality standards — develop grading frameworks, evaluation rubrics, and golden-answer solutions for each task, used to train and calibrate an LLM-based grading system that evaluates AI outputs at scale.<br> This is a remote, project-based, individual-contributor role focused on analytical design and evaluation.<br> Skills &amp; Requirements 3+ years at McKinsey, BCG, Bain, Oliver Wyman, Roland Berger, Monitor Deloitte, EY-Parthenon, Kearney, or Strategy&amp; Strong structured problem-solving and hypothesis-driven thinking Ability to translate vague problems into clear analytical steps and deliverables High attention to logical consistency and output quality Independent, self-directed working style Clear written English (B2+) Compensation On this project, contributors can earn up to $60 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Customer Service Representative (CSR) – Remote | Zendesk, Freshdesk, Salesforce Support | U.<br>S. Hours Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours (flexibility for evenings/weekends based on client needs) About the Role We’re hiring a Customer Service Representative (CSR) to handle high-volume customer support across phone, email, and chat .<br> You’ll be the frontline voice of the company , responsible for: Resolving customer issues quickly Delivering a positive support experience Maintaining strong communication under pressure If you’re someone who is empathetic, organized, and thrives in fast-paced environments , this role is for you.<br> What You’ll Own Customer Interaction &amp; Issue Resolution Handle 50–100 daily support tickets using platforms like: Zendesk Freshdesk Salesforce Service Cloud Respond via: Phone Email Live chat Social channels Aim for first-contact resolution (FCR) Escalate complex issues to Tier 2 or technical teams Ticket &amp; SLA Management Prioritize tickets based on urgency and SLA requirements Track and manage open cases to ensure timely resolution Document all interactions clearly in the system Maintain organized and complete ticket records Knowledge Base &amp; Efficiency Update internal knowledge bases and FAQs Create and improve: Response templates Macros Help reduce repetitive tickets through better documentation Customer Experience &amp; Feedback Communicate with empathy and professionalism Capture customer feedback (CSAT, NPS) Identify recurring issues and flag trends Escalate negative experiences for quick resolution Collaboration Work closely with: Product Engineering Operations teams Provide insights to improve customer experience and product quality Compliance &amp; Quality Ensure compliance with: GDPR HIPAA (if applicable) Maintain confidentiality when handling customer data Follow quality standards for all interactions What Success Looks Like High first-contact resolution rates Fast response and resolution within SLA Strong customer satisfaction (CSAT ≥ 90%) Clean, organized ticket management Positive feedback from customers and leadership What Makes You a Strong Fit Patient, empathetic, and customer-focused Strong communicator (written and verbal) Comfortable handling high ticket volumes Organized and detail-oriented Resilient under pressure Adaptable across different industries and customer types Requirements (Must-Have) Experience 1–2+ years in: Customer service Call center Support roles Experience using at least one platform: Zendesk Freshdesk Salesforce Service Cloud Skills Strong typing and multitasking ability Excellent written and verbal English Proficiency with: Microsoft Office Google Workspace Ability to manage multiple tickets and priorities simultaneously Nice to Have Multilingual support experience Industry exposure: SaaS E-commerce Healthcare Finance Experience in KPI-driven environments Familiarity with: Chatbots AI-powered support tools Tools You’ll Use Zendesk / Freshdesk / Salesforce Service Cloud Email &amp; chat systems Knowledge base tools Internal collaboration platforms What a Typical Day Looks Like Review and prioritize incoming tickets Respond to customer inquiries across channels Resolve issues or escalate when needed Update knowledge base with new solutions Collaborate with internal teams on complex cases Track feedback and improve support quality Clear or update ticket queue before end of day In short: You ensure every customer interaction ends with clarity, professionalism, and resolution.<br> Key Metrics (KPIs) First Contact Resolution (FCR) Average Handle Time (AHT) CSAT / NPS scores (target ≥ 90%) SLA adherence Ticket backlog management Interview Process Initial Phone Screen Video Interview with Pavago Recruiter Practical Task (handle sample tickets) Client Interview Offer &amp; Background Verification Apply Now If you’re a customer-first professional who can handle volume without compromising quality , we’d love to hear from you.<br> Apply now and become the voice that delivers exceptional customer experiences every day.<br></span> </div>

Note: This is a long-term, stable part-time job that supports remote work. Please read the recruitment requirements carefully and fill out the application form accurately. Thank you.<br>WHAT YOU NEED to Have Doctorate PhD or equivalent advanced degree in the subject area Has published at least 5 papers in SCI / SSCI journals within/during the past Three years Thorough understanding of research methodologies and ethical principles within the relevant discipline Excellent analytical and critical thinking skills Strong written communication skills, with the ability to provide clear, concise, and constructive feedback Ability to adhere to deadlines and manage time effectively Commitment to maintaining confidentiality and objectivity Prior experience as a peer reviewer for academic journals is highly desirable Familiarity with online manuscript submission and review systems<br>WHAT YOU WILL DOAssess Novelty: Evaluate whether the manuscript is original and adds new knowledge or insights to the field of study. Evaluate Study Design and Methodology: Check whether the study design and methods are appropriate, comprehensive, and clearly described to ensure reproducibility. Literature Review: Ensure the manuscript thoroughly incorporates and cites relevant, up-to-date research in the field. Analyse Results and Conclusions: Determine whether results are presented clearly and appropriately, and whether conclusions are supported by the data and significant to the field. Provide Constructive Feedback: Suggest improvements and highlight any flaws, omissions, or ethical concerns. Recommend Publication: Based on your evaluation, the journal editor will decide whether the manuscript should be accepted, revised, or rejected.

Note: This is a long-term, stable part-time job that supports remote work. Please read the recruitment requirements carefully and fill out the application form accurately. Thank you.<br>WHAT YOU NEED to Have Doctorate PhD or equivalent advanced degree in the subject area Has published at least 5 papers in SCI / SSCI journals within/during the past Three years Thorough understanding of research methodologies and ethical principles within the relevant discipline Excellent analytical and critical thinking skills Strong written communication skills, with the ability to provide clear, concise, and constructive feedback Ability to adhere to deadlines and manage time effectively Commitment to maintaining confidentiality and objectivity Prior experience as a peer reviewer for academic journals is highly desirable Familiarity with online manuscript submission and review systems<br>WHAT YOU WILL DOAssess Novelty: Evaluate whether the manuscript is original and adds new knowledge or insights to the field of study. Evaluate Study Design and Methodology: Check whether the study design and methods are appropriate, comprehensive, and clearly described to ensure reproducibility. Literature Review: Ensure the manuscript thoroughly incorporates and cites relevant, up-to-date research in the field. Analyse Results and Conclusions: Determine whether results are presented clearly and appropriately, and whether conclusions are supported by the data and significant to the field. Provide Constructive Feedback: Suggest improvements and highlight any flaws, omissions, or ethical concerns. Recommend Publication: Based on your evaluation, the journal editor will decide whether the manuscript should be accepted, revised, or rejected.

Note: This is a long-term, stable part-time job that supports remote work. Please read the recruitment requirements carefully and fill out the application form accurately. Thank you.<br>WHAT YOU NEED to Have Doctorate PhD or equivalent advanced degree in the subject area Has published at least 5 papers in SCI / SSCI journals within/during the past Three years Thorough understanding of research methodologies and ethical principles within the relevant discipline Excellent analytical and critical thinking skills Strong written communication skills, with the ability to provide clear, concise, and constructive feedback Ability to adhere to deadlines and manage time effectively Commitment to maintaining confidentiality and objectivity Prior experience as a peer reviewer for academic journals is highly desirable Familiarity with online manuscript submission and review systems<br>WHAT YOU WILL DOAssess Novelty: Evaluate whether the manuscript is original and adds new knowledge or insights to the field of study. Evaluate Study Design and Methodology: Check whether the study design and methods are appropriate, comprehensive, and clearly described to ensure reproducibility. Literature Review: Ensure the manuscript thoroughly incorporates and cites relevant, up-to-date research in the field. Analyse Results and Conclusions: Determine whether results are presented clearly and appropriately, and whether conclusions are supported by the data and significant to the field. Provide Constructive Feedback: Suggest improvements and highlight any flaws, omissions, or ethical concerns. Recommend Publication: Based on your evaluation, the journal editor will decide whether the manuscript should be accepted, revised, or rejected.

Note: This is a long-term, stable part-time job that supports remote work. Please read the recruitment requirements carefully and fill out the application form accurately. Thank you.<br>WHAT YOU NEED to Have Doctorate PhD or equivalent advanced degree in the subject area Has published at least 5 papers in SCI / SSCI journals within/during the past Three years Thorough understanding of research methodologies and ethical principles within the relevant discipline Excellent analytical and critical thinking skills Strong written communication skills, with the ability to provide clear, concise, and constructive feedback Ability to adhere to deadlines and manage time effectively Commitment to maintaining confidentiality and objectivity Prior experience as a peer reviewer for academic journals is highly desirable Familiarity with online manuscript submission and review systems<br>WHAT YOU WILL DOAssess Novelty: Evaluate whether the manuscript is original and adds new knowledge or insights to the field of study. Evaluate Study Design and Methodology: Check whether the study design and methods are appropriate, comprehensive, and clearly described to ensure reproducibility. Literature Review: Ensure the manuscript thoroughly incorporates and cites relevant, up-to-date research in the field. Analyse Results and Conclusions: Determine whether results are presented clearly and appropriately, and whether conclusions are supported by the data and significant to the field. Provide Constructive Feedback: Suggest improvements and highlight any flaws, omissions, or ethical concerns. Recommend Publication: Based on your evaluation, the journal editor will decide whether the manuscript should be accepted, revised, or rejected.

Note: This is a long-term, stable part-time job that supports remote work. Please read the recruitment requirements carefully and fill out the application form accurately. Thank you.<br>WHAT YOU NEED to Have Doctorate PhD or equivalent advanced degree in the subject area Has published at least 5 papers in SCI / SSCI journals within/during the past Three years Thorough understanding of research methodologies and ethical principles within the relevant discipline Excellent analytical and critical thinking skills Strong written communication skills, with the ability to provide clear, concise, and constructive feedback Ability to adhere to deadlines and manage time effectively Commitment to maintaining confidentiality and objectivity Prior experience as a peer reviewer for academic journals is highly desirable Familiarity with online manuscript submission and review systems<br>WHAT YOU WILL DOAssess Novelty: Evaluate whether the manuscript is original and adds new knowledge or insights to the field of study. Evaluate Study Design and Methodology: Check whether the study design and methods are appropriate, comprehensive, and clearly described to ensure reproducibility. Literature Review: Ensure the manuscript thoroughly incorporates and cites relevant, up-to-date research in the field. Analyse Results and Conclusions: Determine whether results are presented clearly and appropriately, and whether conclusions are supported by the data and significant to the field. Provide Constructive Feedback: Suggest improvements and highlight any flaws, omissions, or ethical concerns. Recommend Publication: Based on your evaluation, the journal editor will decide whether the manuscript should be accepted, revised, or rejected.

Note: This is a long-term, stable part-time job that supports remote work. Please read the recruitment requirements carefully and fill out the application form accurately. Thank you.<br>WHAT YOU NEED to Have Doctorate PhD or equivalent advanced degree in the subject area Has published at least 5 papers in SCI / SSCI journals within/during the past Three years Thorough understanding of research methodologies and ethical principles within the relevant discipline Excellent analytical and critical thinking skills Strong written communication skills, with the ability to provide clear, concise, and constructive feedback Ability to adhere to deadlines and manage time effectively Commitment to maintaining confidentiality and objectivity Prior experience as a peer reviewer for academic journals is highly desirable Familiarity with online manuscript submission and review systems<br>WHAT YOU WILL DOAssess Novelty: Evaluate whether the manuscript is original and adds new knowledge or insights to the field of study. Evaluate Study Design and Methodology: Check whether the study design and methods are appropriate, comprehensive, and clearly described to ensure reproducibility. Literature Review: Ensure the manuscript thoroughly incorporates and cites relevant, up-to-date research in the field. Analyse Results and Conclusions: Determine whether results are presented clearly and appropriately, and whether conclusions are supported by the data and significant to the field. Provide Constructive Feedback: Suggest improvements and highlight any flaws, omissions, or ethical concerns. Recommend Publication: Based on your evaluation, the journal editor will decide whether the manuscript should be accepted, revised, or rejected.

Note: This is a long-term, stable part-time job that supports remote work. Please read the recruitment requirements carefully and fill out the application form accurately. Thank you.<br>WHAT YOU NEED to Have Doctorate PhD or equivalent advanced degree in the subject area Has published at least 5 papers in SCI / SSCI journals within/during the past Three years Thorough understanding of research methodologies and ethical principles within the relevant discipline Excellent analytical and critical thinking skills Strong written communication skills, with the ability to provide clear, concise, and constructive feedback Ability to adhere to deadlines and manage time effectively Commitment to maintaining confidentiality and objectivity Prior experience as a peer reviewer for academic journals is highly desirable Familiarity with online manuscript submission and review systems<br>WHAT YOU WILL DOAssess Novelty: Evaluate whether the manuscript is original and adds new knowledge or insights to the field of study. Evaluate Study Design and Methodology: Check whether the study design and methods are appropriate, comprehensive, and clearly described to ensure reproducibility. Literature Review: Ensure the manuscript thoroughly incorporates and cites relevant, up-to-date research in the field. Analyse Results and Conclusions: Determine whether results are presented clearly and appropriately, and whether conclusions are supported by the data and significant to the field. Provide Constructive Feedback: Suggest improvements and highlight any flaws, omissions, or ethical concerns. Recommend Publication: Based on your evaluation, the journal editor will decide whether the manuscript should be accepted, revised, or rejected.

Note: This is a long-term, stable part-time job that supports remote work. Please read the recruitment requirements carefully and fill out the application form accurately. Thank you.<br>WHAT YOU NEED to Have Doctorate PhD or equivalent advanced degree in the subject area Has published at least 5 papers in SCI / SSCI journals within/during the past Three years Thorough understanding of research methodologies and ethical principles within the relevant discipline Excellent analytical and critical thinking skills Strong written communication skills, with the ability to provide clear, concise, and constructive feedback Ability to adhere to deadlines and manage time effectively Commitment to maintaining confidentiality and objectivity Prior experience as a peer reviewer for academic journals is highly desirable Familiarity with online manuscript submission and review systems<br>WHAT YOU WILL DOAssess Novelty: Evaluate whether the manuscript is original and adds new knowledge or insights to the field of study. Evaluate Study Design and Methodology: Check whether the study design and methods are appropriate, comprehensive, and clearly described to ensure reproducibility. Literature Review: Ensure the manuscript thoroughly incorporates and cites relevant, up-to-date research in the field. Analyse Results and Conclusions: Determine whether results are presented clearly and appropriately, and whether conclusions are supported by the data and significant to the field. Provide Constructive Feedback: Suggest improvements and highlight any flaws, omissions, or ethical concerns. Recommend Publication: Based on your evaluation, the journal editor will decide whether the manuscript should be accepted, revised, or rejected.

Note: This is a long-term, stable part-time job that supports remote work. Please read the recruitment requirements carefully and fill out the application form accurately. Thank you.<br>WHAT YOU NEED to Have Doctorate PhD or equivalent advanced degree in the subject area Has published at least 5 papers in SCI / SSCI journals within/during the past Three years Thorough understanding of research methodologies and ethical principles within the relevant discipline Excellent analytical and critical thinking skills Strong written communication skills, with the ability to provide clear, concise, and constructive feedback Ability to adhere to deadlines and manage time effectively Commitment to maintaining confidentiality and objectivity Prior experience as a peer reviewer for academic journals is highly desirable Familiarity with online manuscript submission and review systems<br>WHAT YOU WILL DOAssess Novelty: Evaluate whether the manuscript is original and adds new knowledge or insights to the field of study. Evaluate Study Design and Methodology: Check whether the study design and methods are appropriate, comprehensive, and clearly described to ensure reproducibility. Literature Review: Ensure the manuscript thoroughly incorporates and cites relevant, up-to-date research in the field. Analyse Results and Conclusions: Determine whether results are presented clearly and appropriately, and whether conclusions are supported by the data and significant to the field. Provide Constructive Feedback: Suggest improvements and highlight any flaws, omissions, or ethical concerns. Recommend Publication: Based on your evaluation, the journal editor will decide whether the manuscript should be accepted, revised, or rejected.

Note: This is a long-term, stable part-time job that supports remote work. Please read the recruitment requirements carefully and fill out the application form accurately. Thank you.<br>WHAT YOU NEED to Have Doctorate PhD or equivalent advanced degree in the subject area Has published at least 5 papers in SCI / SSCI journals within/during the past Three years Thorough understanding of research methodologies and ethical principles within the relevant discipline Excellent analytical and critical thinking skills Strong written communication skills, with the ability to provide clear, concise, and constructive feedback Ability to adhere to deadlines and manage time effectively Commitment to maintaining confidentiality and objectivity Prior experience as a peer reviewer for academic journals is highly desirable Familiarity with online manuscript submission and review systems<br>WHAT YOU WILL DOAssess Novelty: Evaluate whether the manuscript is original and adds new knowledge or insights to the field of study. Evaluate Study Design and Methodology: Check whether the study design and methods are appropriate, comprehensive, and clearly described to ensure reproducibility. Literature Review: Ensure the manuscript thoroughly incorporates and cites relevant, up-to-date research in the field. Analyse Results and Conclusions: Determine whether results are presented clearly and appropriately, and whether conclusions are supported by the data and significant to the field. Provide Constructive Feedback: Suggest improvements and highlight any flaws, omissions, or ethical concerns. Recommend Publication: Based on your evaluation, the journal editor will decide whether the manuscript should be accepted, revised, or rejected.

Note: This is a long-term, stable part-time job that supports remote work. Please read the recruitment requirements carefully and fill out the application form accurately. Thank you.<br>WHAT YOU NEED to Have Doctorate PhD or equivalent advanced degree in the subject area Has published at least 5 papers in SCI / SSCI journals within/during the past Three years Thorough understanding of research methodologies and ethical principles within the relevant discipline Excellent analytical and critical thinking skills Strong written communication skills, with the ability to provide clear, concise, and constructive feedback Ability to adhere to deadlines and manage time effectively Commitment to maintaining confidentiality and objectivity Prior experience as a peer reviewer for academic journals is highly desirable Familiarity with online manuscript submission and review systems<br>WHAT YOU WILL DOAssess Novelty: Evaluate whether the manuscript is original and adds new knowledge or insights to the field of study. Evaluate Study Design and Methodology: Check whether the study design and methods are appropriate, comprehensive, and clearly described to ensure reproducibility. Literature Review: Ensure the manuscript thoroughly incorporates and cites relevant, up-to-date research in the field. Analyse Results and Conclusions: Determine whether results are presented clearly and appropriately, and whether conclusions are supported by the data and significant to the field. Provide Constructive Feedback: Suggest improvements and highlight any flaws, omissions, or ethical concerns. Recommend Publication: Based on your evaluation, the journal editor will decide whether the manuscript should be accepted, revised, or rejected.