وظائف مندوب توزيع
١٢٤٤ وظائف شاغرة
<h2 class="h5">Job description</h2>
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Job Summary <br> <p>The incumbent will be responsible for assisting the collection process for assigned portfolio of delinquent Retail customers of QNB (as assigned by SVP, Retail Recovery Control) with the objective of progressively reducing overall overdue credit exposure of the bank (Retail NPL Portfolio) through implementation of loan re-structuring, collection and collateral asset sale strategies using coordination and interaction with the defaulting customers, Legal personnel, the state police authorities and external debt collection agencies hired by the bank, if any. The Retail NPL Portfolio will include but not limited to over-due personal loans and advances, late credit cards payments and defaulted vehicle loans and mortgage loans. The Retail Division Collection Unit will report on a dotted line basis to the SVP, Retail Recovery Control. The incumbent will closely coordinate with, and monitor and supervise, the Retail Collection Unit to monitor and control Retail NPL accounts’ operations to comply with the agreed remedial account strategy, bank’s procedures and guidelines and to achieve bank’s objectives.</p><br> <br> <br><br> Main Responsibilities <br> <p>A. Shareholder & Financial: - - - - - - - - - - </p><br><p>Implement the bank has approved overdue loans collections strategy to minimize loss to the bank. Continuously </p><br><p>identify ways to improve collection process and recommend implementation. </p><br><p>Assist with analysis of the bank’s Retail NPL portfolio to identify bucket-wise trends and formulate strategies to </p><br><p>ensure progressive reduction in bucket-wise outstanding / overdue figures, especially for the higher-end buckets </p><br><p>(associated with high probability of default). For the lower-end buckets (representing one or two instalments </p><br><p>overdue), ensure proactive steps are immediately taken to collect the overdue amounts on timely basis to prevent </p><br><p>the outstanding amounts from moving to the higher-end default buckets. </p><br><p>Pro-actively participate in the preparation / updating of policies and procedures to meet the needs of current </p><br><p>market and working environment to protect the best interests of the bank and to ensure efficient and effective </p><br><p>process flow of the Department’s functions. </p><br><p>Assist the remedial / collection strategy for re-structuring / re-scheduling of defaulting clients’ accounts, obtain </p><br><p>approval from relevant approving authority, negotiate and finalize with customer and implement approved work</p><br><p>out strategy and action plan in an efficient and effective manner, and continuously identify ways to improve </p><br><p>collection process, and ensure close follow up and monitoring for compliance with agreements to minimize losses </p><br><p>for the bank. </p><br><p>Assist the collection and provisioning process in accordance with QNB’s policies and procedures and in </p><br><p>compliance with QCB and other relevant regulatory requirements, accounting standards, and industry norms. </p><br><p>Work closely and coordinate with all concerned QNB Business units, Credit Risk officers, Department’s staff and </p><br><p>third party collection agents engaged by the bank to aggressively pursue their collection objectives and goals. </p><br><p>Adhere to, and achieve collection control team Benchmark levels, and KPIs, as stated by EVP, Group Remedial. </p><br><p>Implements KPI’s and best practices for Retail Recovery Control. </p><br><p>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise </p><br><p>benefits for the bank. </p><br><p>Act within the limits of the powers delegated to the incumbent. </p><br><p>B. Customer (Internal & External): - - - - - </p><br><p>Ensure full knowledge and understanding of all Retail NPL cases assigned including reviewing all customer and </p><br><p>deal information including conducting site visits, and assessing the true status of the customer’s business, </p><br><p>Maintain close links with market intelligence to quickly respond to identified risk issues and potential problems. </p><br><p>Build and maintain strong and effective working relationship with the Retail Banking Division – Collections Unit, </p><br><p>the QNB Legal Department and all other concerned QNB units, as well as external third party professionals, legal </p><br><p>consultants, government officials, etc. to achieve the Department’s goals and objectives. </p><br><p>Keep close tabs and follow up on customer activities and whereabouts through communication with such </p><br><p>customer’s employer, Telecommunication companies, Ministry of Interior information centers, credit bureaus, etc. </p><br><p>Implement policies/ procedures and related processes pertaining to the Retail NPL collections function, which </p><br><p>includes guidelines for initiating contact with the errant customers (verbal/ written reminders), filing of charges with </p><br><p>C. Internal (Processes, Products, Regulatory): - - - - - - - - - - - - - </p><br><p>Work closely and proactively with Retail Banking and Asset & Wealth Management Business units, and or the </p><br><p>Early Warning officers to identify non-performing customers. </p><br><p>Collect updated information on the identified Retail NPL customer by conducting comprehensive checking with all </p><br><p>possible resources including QCB Credit Bureau, other bankers, suppliers, buyers, competitors and other relevant </p><br><p>third parties [without duplicating checking already made by the Early Warning officers]. </p><br><p>Assign / transfer the overdue Retail accounts to the Retail Collection Unit for day-to-day management as soon as </p><br><p>deemed necessary and appropriate (after exhaustive efforts by the business area to settle the overdue balances </p><br><p>have failed). </p><br><p>Supervise, monitor and control the Retail Collection Unit’s activities to ensure proper implementation of agreed </p><br><p>collection strategies in an efficient and effective manner, and in compliance with the bank’s policies and. </p><br><p>Procedures, as well as QCB regulations. Immediately advised the bank’s Legal personnel of such Retail NPL </p><br><p>accounts and provide them with relevant legal documentation related to the exposure as early as possible so that </p><br><p>timely action can be initiated to avoid further deterioration of the account and or initiate early recovery of the </p><br><p>overdue amounts including conducting thorough legal documentation review and security / collateral confirmation </p><br><p>and re-valuation to assess the current legal and collateral position of the bank to formulate the appropriate </p><br><p>remedial, re-structuring / and collection strategy for such account with the best interests of the bank in mind and or </p><br><p>to assist in building up bank’s case against the customer. </p><br><p>Determine updated collateral [real estate and movable assets] values and mark to market values of securities </p><br><p>pledged – if any, and assess the liquidity of such collateral to estimate recovery potential upon liquidation scenario </p><br><p>execution. </p><br><p>Recommend, in coordination with Retail Collection Unit, engagement of competent and reputable external debt </p><br><p>collectors to augment retail collection efforts, especially for overseas defaulters overseas, and manage the </p><br><p>relationship by ensuring the existence of a process whereby timely and updated information regarding defaulting / </p><br><p>absconding customers is provided to them to help the agencies in their efforts to track such customers; and in turn </p><br><p>periodic collection status reports are given to the Department to update us on developments. Responsible for </p><br><p>recommending termination of low performing debt collectors. </p><br><p>Initiate and recommend, in coordination with Retail Collection Unit and QNB Legal Counsel, the engagement of </p><br><p>competent external legal counsel, and or referral / filing of case against the erring customer with the Police </p><br><p>authorities if deemed necessary and appropriate, particularly for large and complicated delinquent exposures and </p><br><p>difficult / non-cooperative clients. </p><br><p>Prepare and release Legal Notices when cases are filed, and cancel such Notices when cases are settled. </p><br><p>Closely follow up and monitor Retail NPL cases referred to external collection agents, external legal counsel, </p><br><p>police authorities and or legal [civil/ criminal] courts and provide regular periodic reports summarizing status and </p><br><p>developments of such cases. </p><br><p>Execute on timely basis the required actions related to the management, control, monitoring, maintenance and </p><br><p>reporting of Retail NPL portfolio including but not limited to: formulation / negotiation and finalization of re</p><br><p>structuring / re-scheduling agreement with customers – including tenor extensions; reversal of accrued interests; </p><br><p>interest rate reductions; re-activation of credit cards; determination and booking of Loan Loss Provisions, in </p><br><p>accordance with the delegated authorities granted by the Group Credit Committee, the Bank’s policies and </p><br><p>procedures and the QCB requirements. </p><br><p>Manage the public auctions process and ensure the independence over the selection and evaluation of bids. </p><br><p>Properly record loan loss provisions in accordance with appropriate Senior Management approval and QCB </p><br><p>requirements. </p><br><p>In coordination with the Retail Collection Unit, ensure the preparation of timely and accurate information </p><br><p>concerning the bank’s delinquent Retail accounts portfolio and collection and control status reports for the SVP, </p><br><p>Retail Recovery Control, Group Chief Risk Officer and concerned Senior Management, the internal and external </p><br><p>auditors, and Group’s Compliance and Legal functions, relevant regulators, as and when required. The Reports </p><br><p>will include but are not limited to: Daily Risk Report, Vehicle Repossession Report, Police Cases Report (cases </p><br><p>raised or filed), and Ex-Staff Outstanding Report. Deceased Customers Report Reversed Interest Report. Re</p><br><p>scheduled Loans Report, Collateral (Vehicles) Sold Report. </p><br><p>E. Legal, Regulatory, and Risk Framework Responsibilities: - Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, </p><br><p>Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control </p><br><p>Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). - Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, </p><br><p>monitor, manage and report risks. - Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. - Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the </p><br><p>Operational Risk Management requirements. - Maintain appropriate knowledge to ensure full qualification to undertake the role. - Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. - Attend mandatory (internal and external) seminars as instructed by the Bank. </p><br><p>F. Other: - Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. - Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course </p><br><p>of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and </p><br><p>Compliance functions, and relevant Regulators. - Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. - All other ad hoc duties/activities related to QNB that management might request from time to time. - responsible for identifying errant customers, and closely working with Retail Banking Division – Collection Unit, for </p><br><p>containing, minimizing and or reducing the bank’s NPL portfolio exposure levels and mitigate risks of further </p><br><p>deterioration, through formulation and implementation of a feasible re-scheduling agreement; frequent customer </p><br><p>contacts to monitor customer’s activities and status; taking of legal action and enforcement of security if any, and </p><br><p>the aggressive pursuance of the repayment of the overdue debt through all legal and market accepted means in </p><br><p>accordance with QNB policies and procedures and in compliance with QCB regulations. </p><br> <br> <br><br> Education and Experience Requirements <br> <p>Bachelor’s degree preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)</p><br> <br> <br> </div>
Additional Information<br><br>Job Number 26086758<br><br>Job Category Spa<br><br>Location 1 West Bay Lagoon, Doha, Qatar, Qatar,VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Non-Management<br><br>YOUR LEGACY STARTS WITH US<br><br>At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms & suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you’re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life’s most meaningful moments. <br><br>FIND PURPOSE IN YOUR PASSION<br><br>At The Ritz-Carlton, we firmly believe that our Ladies & Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.<br><br>Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:<br><br>A rewarding career within one of the most recognized and prestigious luxury brands in the world.<br><br>Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry. <br><br>Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.<br><br>Consistent & reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.<br><br>A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:<br><br> Exclusive training and leadership development programs Recognition and rewards for exceptional service Preferential Members Rates at Marriott Hotels Globally Dining & Wellness discounts for your family and you Medical Insurance Coverage An HR team dedicated to your success and wellbeing<br><br>OUR EXPECTATIONS FROM THE ROLE:<br><br>As a Spa Receptionist at The Ritz-Carlton Doha, you will be the first point of contact for guests visiting the spa. You will deliver exceptional service by welcoming guests, managing appointments, coordinating spa operations, and ensuring a seamless luxury experience that reflects The Ritz-Carlton Gold Standards and Marriott International service culture.<br><br>Key Responsibilities<br><br>Welcome guests warmly and provide a personalized and professional spa experience. Handle spa reservations, appointments, and guest inquiries via phone, email, and in person. Explain spa treatments, facilities, packages, and promotional offers to guests. Check guests in and out efficiently and process payments accurately. Maintain guest records and ensure confidentiality of personal information. Coordinate appointment schedules with therapists and spa attendants. Promote and upsell spa services, memberships, retail products, and special packages. Ensure the reception area is clean, organized, and maintained to luxury standards. Address guest concerns promptly and escalate issues when necessary. Support daily spa operations, inventory control, and administrative tasks. Adhere to all company policies, health and safety regulations, and grooming standards.<br><br>Preferred Qualifications<br><br>High school diploma or equivalent; hospitality-related qualification preferred. Previous experience in a luxury hotel, spa, wellness center, or customer service environment. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Proficiency in Microsoft Office and spa reservation systems. Fluency in English; additional languages are an advantage. Ability to work flexible schedules, including weekends and holidays.<br><br>Core Competencies<br><br>Guest-focused service mindset Professional appearance and demeanor Attention to detail Teamwork and collaboration Problem-solving skills Sales and upselling ability Time management and organization<br><br>Marriott/Ritz-Carlton Values<br><br>Demonstrate The Ritz-Carlton Gold Standards. Create memorable guest experiences through genuine care and personalized service. Foster a positive and respectful work environment. Uphold the highest standards of integrity, quality, and professionalism.<br><br>Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs.<br><br>Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br><br>Preferred Qualifications<br><br>Education: High school diploma or G. E. D. equivalent.<br><br>Related Work Experience: Less than 1-year related work experience.<br><br>Supervisory Experience: No supervisory experience.<br><br>License or Certification: None<br><br>In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.<br><br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br><br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br><br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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<strong>Job Details</strong><br> <strong>Position Title: Specialist - Facilities Management (Real Estate)<br> Reports To: Head – Technical Facilities<br> Division: Facilities Management<br> Department: Operations and Services</strong><br> <strong>Job Purpose</strong><br> <strong>The Real Estate Management Specialist supports the effective management of the company’s real estate portfolio and building operations from a property perspective, including tenancy, leases, contracts, service charges, compliance, and stakeholder coordination</strong><br> <strong>Reporting to the Head of Technical Facilities, the role helps ensure properties are occupied, compliant, well-presented, and financially controlled by coordinating property administration, tenant relations, vendor and service contracts, and reporting</strong><br> <strong>The position partners with Facilities teams on technical matters while focusing primarily on the commercial and operational performance of the assets</strong><br> <strong>Key Accountabilities</strong><ul><li><strong>Support day-to-day property management activities for assigned buildings and sites, ensuring a high standard of presentation, tenant satisfaction, and operational readiness. </strong></li><li><strong>Coordinate lease administration tasks, including maintaining lease files, tracking critical dates such as renewals and expiries, supporting rent schedules, and assisting with handover and takeover checklists. </strong></li><li><strong>Serve as a point of contact for tenants and occupants regarding non-technical building matters. Log requests, coordinate responses with internal teams and service providers, and follow through to closure. </strong></li><li><strong>Support property budgeting and cost control by assisting with annual budgets and forecasts, tracking operating expenses, reconciling invoices, and flagging variances. </strong></li><li><strong>Assist in managing service charges, where applicable, by collecting supporting documents, tracking allocations, and preparing supporting information for client and tenant queries. </strong></li><li><strong>Coordinate and monitor soft services and general building services contracts, including cleaning, security, waste management, landscaping, pest control, and consumables. This includes conducting performance checks and tracking SLAs and KPIs. </strong></li><li><strong>Support procurement and contract administration by obtaining quotations, preparing comparison sheets, coordinating approvals, and maintaining vendor and contract documentation. </strong></li><li><strong>Conduct routine property walkthroughs and inspections to identify issues relating to housekeeping, access, signage, parking, common areas, and tenant interfaces. Raise actions and track them through to closeout. </strong></li><li><strong>Support occupancy, moves, and space changes by coordinating access requirements, tenant communications, and operational readiness with Facilities and MEP teams. </strong></li><li><strong>Maintain accurate records and trackers covering tenancy status, contracts, insurance and permits where applicable, notices, correspondence, and meeting minutes. </strong></li><li><strong>Support compliance and risk controls relevant to property operations, including documentation readiness, incident logging coordination, and contractor access processes. Escalate issues as required. </strong></li><li><strong>Prepare periodic reports for management and clients, including occupancy status, lease trackers, contractor performance, issue logs, and cost summaries. Support stakeholder meetings and action tracking. </strong></li></ul><strong>Communications and Working Relationships</strong><br> <strong>Internal</strong><ul><li><strong>Head of Technical Facilities </strong></li><li><strong>Director of Operations and Services </strong></li><li><strong>Function heads across the organisation </strong></li><li><strong>Relevant committees </strong></li></ul><strong>External</strong><ul><li><strong>Tenants and occupants </strong></li><li><strong>Landlords and owners, where applicable </strong></li><li><strong>Leasing agents and brokers </strong></li><li><strong>Finance and Accounts </strong></li><li><strong>Legal and Contracts </strong></li><li><strong>Security </strong></li><li><strong>Facilities and MEP teams </strong></li><li><strong>External service providers </strong></li></ul><strong>Context, Work Environment and Decision-Making Authority</strong><ul><li><strong>Work closely with internal departments and external parties, including tenants, landlords, brokers, and vendors, to coordinate property-related requirements and resolve issues. </strong></li><li><strong>Use judgement to prioritise competing requests, maintain accurate documentation and trackers, and recommend actions to management based on operational and commercial impacts. </strong></li><li><strong>Make day-to-day operational decisions to address tenant and service issues, prioritise tasks, and coordinate vendors, escalating higher-risk matters as required. </strong></li></ul><br> <br> <br> <br> <br> <br> <br> <strong>Qualifications, Experience and Skills</strong><br> <strong>Required Qualifications and Experience</strong><ul><li><strong>Bachelor’s degree in Real Estate, Business Administration, Property or Facilities Management, Accounting, Finance, or a related field. </strong></li><li><strong>5–8+ years of experience in real estate or property management, building management, leasing administration, or a related role within commercial, residential, or mixed-use environments. </strong></li><li><strong>Experience coordinating vendors and service contracts, with an understanding of SLAs, KPIs, and contractor performance management. </strong></li><li><strong>Strong administrative and documentation skills, including the management of lease files, trackers, correspondence, meeting minutes, and reports. </strong></li><li><strong>Working knowledge of budgeting fundamentals, invoice checking, and cost tracking. </strong></li><li><strong>Strong communication and customer service skills, with the ability to work effectively with tenants, owners, brokers, and internal stakeholders. </strong></li><li><strong>Proficiency in Microsoft Office, particularly Excel, with the ability to prepare clear summaries and dashboards. </strong></li></ul><strong>Preferred Qualifications and Experience</strong><ul><li><strong>Professional certification in real estate or property management, where applicable, and/or contract administration training. </strong></li><li><strong>Experience in the Qatar real estate market and familiarity with local leasing practices, tenancy documentation, and common regulatory requirements. </strong></li><li><strong>Experience supporting property mobilisation, takeovers and handovers, snagging coordination, and closeout documentation with landlords and tenants. </strong></li><li><strong>Experience managing service charge reconciliations and resolving tenant queries. </strong></li><li><strong>Experience using property management software or ERP systems. </strong></li></ul><strong>Skills and Competencies</strong><ul><li><strong>Stakeholder management: Professional and responsive communication with tenants, owners, brokers, and vendors. </strong></li><li><strong>Commercial awareness: Understanding of occupancy, lease obligations, service charges, and cost impacts. </strong></li><li><strong>Organisation and follow-through: Ability to maintain trackers, manage deadlines, and close actions. </strong></li><li><strong>Analytical skills: Comfortable using Excel, completing reconciliations, and summarising costs and performance metrics. </strong></li><li><strong>Problem-solving: Ability to resolve tenant issues by coordinating internal resources and service providers. </strong></li><li><strong>Confidentiality and professionalism: Maintains discretion when handling lease and financial information.</strong></li></ul><br>With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients. <br><br> </div>
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<p><b>1. About the Organisation</b></p><p>The Organisation is a Single Family Office (SFO) licensed by the Qatar Financial Centre (QFC), managing and preserving the wealth of a principal family across a diversified portfolio of both local and international investments. The SFO operates as a lean, high-trust team where each member carries broad responsibility. The Organisation places a premium on discretion, precision, and institutional-grade governance across all its activities.</p><p><br></p><p><b>2. Role Purpose</b></p><p>The Chief of Staff (CoS) is the operational backbone of the Organisation. Sitting at the intersection of administration, operations, finance & accounting, governance, and family services, the CoS ensures that everything the Managing Director does not directly manage is handled with precision, confidentiality, and proactivity. The role spans the full breadth of back-office and middle-office functions — from bookkeeping and regulatory liaison to family concierge — and is central to the smooth functioning of the office.</p><p>This is a demanding, high-autonomy role suited to someone who combines a solid accounting foundation with exceptional organisational skills, sound judgement, and the interpersonal fluency to represent the office professionally with banks, regulators, lawyers, trustees, and family members alike.</p><p><br></p><p><b>3. Key Responsibilities</b></p><p>3.1 Office Administration & Executive Support</p><p>▸ Manage the day-to-day running of the office, ensuring a well-organised, efficient working environment.</p><p>▸ Maintain and coordinate the calendars of the Managing Director, including scheduling internal and external meetings, calls, and travel.</p><p>▸ Organise and prepare materials for all relevant meetings (team meetings, Investment Committee meetings), including agendas, minutes, and action-item tracking.</p><p>▸ Manage inbound correspondence and communications on behalf of the office; draft letters, emails, and formal communications as required.</p><p>▸ Coordinate domestic and international travel logistics for the principal family and office leadership, including visas, accommodation, and itineraries.</p><p>▸ Oversee office supplies, equipment, vendor contracts, and facilities management.</p><p>▸ Maintain an up-to-date office procedures manual and ensure all internal processes are documented.</p><p><br></p><p>3.2 Accounting & Bookkeeping</p><p>▸ Serve as the primary bookkeeper for the SFO, maintaining complete, accurate, and up-to-date financial records across all entities, accounts, and investment vehicles.</p><p>▸ Record all income, expenses, transfers, distributions, and capital transactions in the accounting system on a timely basis.</p><p>▸ Perform monthly bank reconciliations across all accounts held by the SFO and associated family entities.</p><p>▸ Prepare monthly management accounts (P&L, balance sheet, cash flow summary) for review by the Managing Director.</p><p>▸ Assist in the preparation of year-end financial statements and liaise with external auditors and tax advisors to facilitate the annual audit process.</p><p>▸ Maintain the SFO's chart of accounts and ensure consistent, accurate coding of all transactions.</p><p>▸ Monitor liquidity positions across accounts and flag funding needs or cash concentration issues to the Managing Director in a timely manner.</p><p>▸ Maintain fixed asset registers and depreciation schedules for all SFO assets.</p><p>▸ Support the preparation of management reports and financial summaries for the Investment Committee.</p><p>▸ Ensure compliance with applicable QFC accounting standards and maintain records in accordance with QFC and local regulatory requirements.</p><p><br></p><p>3.3 Invoice & Payments Management</p><p>▸ Manage the full accounts payable cycle: receive, review, code, and obtain approval for all invoices from service providers, advisors, and vendors.</p><p>▸ Process payments via the SFO's banking platforms, ensuring accurate and timely settlement of all obligations.</p><p>▸ Maintain a payments calendar to ensure no invoice or commitment falls due without prior notice to the Managing Director.</p><p>▸ Reconcile supplier statements and resolve any discrepancies with vendors or service providers.</p><p>▸ Manage petty cash and staff expense reimbursements in accordance with the SFO's expense policy.</p><p>▸ Track all recurring fees (management fees, retainers, advisory fees, custody charges, regulatory fees, etc.) and flag any deviations from agreed terms.</p><p>▸ Maintain documentation for all payments, ensuring audit-ready records at all times.</p><p><br></p><p>3.4 Document Management & Archiving</p><p>▸ Design, implement, and maintain a comprehensive digital and physical filing system covering all legal, financial, regulatory, investment, and family documents.</p><p>▸ Ensure all key documents (corporate resolutions, trust deeds, account agreements, investment reports, regulatory correspondence, valuation reports, insurance policies, wills, POAs, etc.) are properly indexed, version-controlled, and securely stored.</p><p>▸ Maintain a master document register with expiry and renewal alerts for time-sensitive items (licenses, insurance policies, regulatory filings, AML/KYC reviews, etc.).</p><p>▸ Ensure document access controls are in place and that confidentiality is maintained at all times.</p><p>▸ Coordinate execution, wet-signing, notarisation, and apostille of documents as required by service providers and regulators.</p><p>▸ Support due diligence processes by gathering and organising required documentation for banks, lawyers, trustees, and counterparties.</p><p><br></p><p>3.5 Regulatory & Compliance Liaison</p><p>▸ Act as the primary point of contact for the Qatar Financial Centre (QFC) Authority and the Qatar Financial Centre Regulatory Authority (QFCRA) on all administrative and compliance matters.</p><p>– Track and manage QFC licence renewals, annual filings, and regulatory submissions.</p><p>– Coordinate responses to information requests from the QFC and QFCRA, liaising with the Managing Director and external legal counsel as needed.</p><p>▸ Liaise with all external professional advisors and service providers, including:</p><p>– Legal counsel (corporate, trust, and family law) — coordinating instructions, reviewing engagement letters, tracking matters</p><p>– Real estate valuators — coordinating periodic property valuations and maintaining valuation records</p><p>– Managed Service Providers (MSPs) / IT / technology vendors</p><p>– Trustees and trust administrators</p><p>– Banking partners (local and international) — account maintenance, KYC/AML renewal, account opening/closing, signatory updates</p><p>– Tax advisors, auditors, and actuaries</p><p>– Insurance brokers and providers</p><p>▸ Maintain a service provider register including contacts, scope of services, fee arrangements, contract terms, and renewal dates.</p><p>▸ Monitor regulatory developments relevant to SFOs in Qatar and flag any changes that may require action by the Managing Director </p><p>▸ Coordinate AML/KYC documentation for the SFO and its entities, ensuring records are current and complete.</p><p><br></p><p>3.6 Investment Committee & Governance Support</p><p>▸ Coordinate all administrative aspects of Investment Committee (IC) meetings: scheduling, logistics, circulation of materials, and preparation of the meeting room.</p><p>▸ Draft and maintain IC meeting minutes; track and follow up on action items assigned to the Managing Director, or external advisors.</p><p>▸ Maintain the Investment Committee calendar, including regular reporting cycles and ad hoc meeting requests.</p><p>▸ Prepare or compile financial and accounting schedules requested by the IC (e.g. cash balances, fee summaries, entity structures, capital account statements).</p><p>▸ Maintain the register of IC members, their mandates, and appointment/renewal dates.</p><p>▸ Assist in maintaining the SFO's governance framework documentation (investment policy statement, risk registers, delegation of authority matrix) under the direction of the Managing Director.</p><p><br></p><p>3.7 Family Concierge Services</p><p>▸ Provide high-quality concierge support to the principal family, acting as a trusted point of contact for personal and administrative matters connected to the SFO's responsibilities.</p><p>▸ Coordinate and manage personal payments, transfers, and financial matters on behalf of family members as directed.</p><p>▸ Assist with property-related administration (leases, maintenance contracts, utility accounts, insurance, service provider coordination).</p><p>▸ Coordinate and track the family's insurance portfolio (property, vehicle, life, health, travel, liability) — renewals, claims, and correspondence with brokers.</p><p>▸ Support family members with document requests, certifications, and liaison with government offices or embassies where required.</p><p><br></p><p><b>4. Qualifications & Experience</b></p><p>4.1 Education</p><p>▸ Bachelor's degree in Accounting, Finance, or a closely related field is required.</p><p>▸ A professional accounting qualification (CPA, ACCA, ACA, CMA, or equivalent) is strongly preferred.</p><p>4.2 Experience</p><p>▸ Minimum 5–8 years of relevant professional experience, ideally in one or more of the following environments:</p><p>– Family office (single or multi-family office)</p><p>– Private wealth management, trust company, or fiduciary firm</p><p>– Professional services (audit, advisory, or legal) serving HNW or UHNW clients</p><p>– Family-owned holding company based in Qatar or the GCC</p><p>– Private equity, real estate investment, or asset management back-office</p><p>▸ Proven, hands-on bookkeeping and accounting experience — capable of maintaining books independently without reliance on a dedicated finance team.</p><p>▸ Experience liaising with regulators, lawyers, banks, and external advisors in a professional capacity.</p><p>▸ Experience in Qatar or the GCC is strongly preferred; familiarity with the QFC regulatory environment is an advantage.</p><p>4.3 Skills & Competencies</p><p>▸ Accounting & Financial Acumen: Solid command of double-entry bookkeeping, financial statement preparation, and reconciliation processes.</p><p>▸ Attention to Detail: Exceptional accuracy and thoroughness across all tasks — from bookkeeping entries to document management.</p><p>▸ Organisational Mastery: Ability to manage multiple competing priorities, deadlines, and stakeholders with calm efficiency.</p><p>▸ Discretion & Integrity: Absolute trustworthiness in handling highly confidential financial, legal, and personal information.</p><p>▸ Communication: Strong written and verbal communication skills in English; Arabic language skills are an advantage but not required.</p><p>▸ Technology Proficiency: Advanced command of Microsoft Office (Word, Excel, Outlook). Experience with accounting software (e.g. QuickBooks, Xero, Sage, or similar). Comfortable with document management systems and banking platforms.</p><p>▸ Proactivity & Initiative: A self-starter who anticipates needs, flags issues early, and solves problems without constant direction.</p><p>▸ Professionalism: Polished and professional demeanour in all interactions — with family members, senior advisors, regulators, and counterparties.</p><p><br></p><p><b>5. What We Offer</b></p><p>We offer a compelling opportunity for the right candidate to take on a broad, high-impact role within a lean and ambitious single family office. For an individual who values trust, variety, and responsibility, the position offers the chance to build a long-term career in a highly professional and discreet environment. The package is intended to be attractive and competitive, and is expected to include:</p><p>▸ A competitive salary commensurate with experience, qualifications, and the breadth of the role.</p><p>▸ Strong health insurance coverage.</p><p>▸ Reasonable flexibility to work from home where appropriate, subject to business needs, confidentiality requirements, and the demands of the role.</p><p>▸ High levels of autonomy, ownership, and responsibility from day one in a lean, high-trust environment.</p><p>▸ The opportunity to help build and institutionalise a best-in-class single family office platform, systems, and ways of working.</p><p>▸ A professional, low-bureaucracy environment that values discretion, excellence, long-term thinking, and sound judgement.</p><p><br></p><p><b>6. Working Environment & Expectations</b></p><p>The Organisation operates as a deliberately small, lean team. The Chief of Staff must be comfortable working autonomously across a wide range of functions — there is no large back-office to delegate to. The role demands someone who takes full ownership of their responsibilities, maintains impeccable standards without being supervised, and operates with the level of discretion and professionalism expected in a private family office environment.</p><p>The CoS will work closely with, and in direct support of, the Managing Director on a daily basis. Occasional interaction with the principal family should be expected. The role may from time to time require flexible working hours to accommodate time-sensitive transactions, regulatory deadlines, or IC meeting schedules.</p><p><br></p><p><b>7. A Note on Scope</b></p><p>The Chief of Staff role at the Organisation is intentionally broad. Given the SFO's commitment to remaining a small, high-performing team, this position will encompass tasks that in a larger organisation would be distributed across a CFO, office manager, compliance officer, legal coordinator, and executive assistant. The ideal candidate will embrace this breadth as an opportunity, not a burden – and will take genuine pride in owning the operational infrastructure that allows the Managing Director to focus entirely on investment management and principal family matters.</p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p>Skills & Competencies:</p><p>▸ Accounting & Financial Acumen: Solid command of double-entry bookkeeping, financial statement preparation, and reconciliation processes.</p><p>▸ Attention to Detail: Exceptional accuracy and thoroughness across all tasks — from bookkeeping entries to document management.</p><p>▸ Organisational Mastery: Ability to manage multiple competing priorities, deadlines, and stakeholders with calm efficiency.</p><p>▸ Discretion & Integrity: Absolute trustworthiness in handling highly confidential financial, legal, and personal information.</p><p>▸ Communication: Strong written and verbal communication skills in English; Arabic language skills are an advantage but not required.</p><p>▸ Technology Proficiency: Advanced command of Microsoft Office (Word, Excel, Outlook). Experience with accounting software (e.g. QuickBooks, Xero, Sage, or similar). Comfortable with document management systems and banking platforms.</p><p>▸ Proactivity & Initiative: A self-starter who anticipates needs, flags issues early, and solves problems without constant direction.</p><p>▸ Professionalism: Polished and professional demeanour in all interactions — with family members, senior advisors, regulators, and counterparties.</p></div>