وظائف محلل النظم - الدوحة قطر

About Agoda<br><br>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.<br><br>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.<br><br>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.<br><br>THIS ROLE IS BASED IN BANGKOK, THAILAND (WITH RELOCATION PROVIDED)<br><br>Location: Bangkok, Thailand (*Not open for remote work)<br><br>Get to Know our Team:<br><br>The Supply Analytics team delivers data-driven insights and decision support to optimize Agoda’s supply ecosystem. We analyze partner and marketplace dynamics, build forecasts and models, run experiments, and create scalable dashboards and data products that power strategic direction and operational execution. We bring value through rigorous analyses and pragmatic, measurable recommendations that help Supply, Product and other teams prioritize work and drive impact. Our work improves inventory quality, partner economics, and the long-term health and growth of Agoda.<br><br>The Opportunity: <br><br>As a Senior Analyst, you will report directly to either the Senior Manager or Associate Director within the Supply Department and this will be an individual contributor role. You will be responsible and fully empowered to work with the partners on the ground. You will be supported by a team within the Supply department and work closely with other Team members within Agoda.<br><br>In this Role, you’ll get to:<br><br>Translate internal briefs into analytical projects (to include refining the initial brief and asking the ‘right questions’, working through potential hypotheses and storyboarding the output) Use and analyze data from multiple large-scale data warehouses and present statistically strong analysis to a wide range of business stakeholders. Proactively identify opportunities for growth within supply and the wider business. Drive new analytical initiatives and projects aimed at improving organizational efficiency and shaping Agoda supply. Identify, support, and lead projects aimed at scaling up the way the Supply organization leverages on data, insights, and intelligence. Automate manual operational processes and present back on time savings gained through modernization of business operations<br><br>What you’ll Need to Succeed:<br><br>At least 2-5+ years of experience working as an Analyst with experience in analytics/data science/insights/strategy/BIAdvanced working knowledge and hands-on experience in SQLStrong knowledge and hands-on experience in data visualization tools such as Tableau (preferably) Expert domain of data analysis and data visualization tools and software such as Excel, Python (or R) Bachelor’s degree ideally in a business or quantitative subject (e.g. computer science, mathematics, engineering, science, economics or finance). A good understanding of statistical modelling knowledge or any machine learning technique knowledge (such as hypothesis testing, regression, logistic regression, random forest, etc.) Good stakeholder management experience. Comfortable presenting to senior leadership and C-suite. Experience in conducting A/B testing experimentation Strong experience in finding data insights and provide business recommendation to the business A hacker’s mindset – the ability to build simple but clever and elegant solutions to new problems within significant resource, operational and time constraints through deep understanding of the business, creative problem solving, and a wide range of expertise in data, analytics, automation, programming, and prototyping. Excellent communicator with superior written, verbal, presentation and interpersonal communication skills. Data driven in both decision making and performance measurement. Extreme comfort in ambiguous, fast-paced environment. Ability to multi-task, prioritize and coordinate resources.<br><br>It’s Great if you Have: <br><br>MBA or Masters in a quantitative subject (e.g. computer science, mathematics, engineering, science, economics or finance). Program management certifications (e.g. PMI, PRINCE2) to compliment your program management experience. Asian market experience. Travel industry / e-commerce / tech / consulting experience.<br><br>#sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #washdc #tirana #yerevan #sydney #melbourne #perth #vienna #graz #baku #minsk #brussels #antwerp #ghent #charleroi #saopaolo #sofia #toronto #vancouver #montreal #shanghai #beijing #shenzhen #zagreb #cyprus #prague #Brno #Ostrava #copenhagen #cairo #alexandria #giza #estonia #helsinki #paris #nice #marseille #rouen #lyon #toulouse #tbilisi #berlin #munich #hamburg #stuttgart #cologne #frankfurt #dusseldorf #dortmund #essen #Bremen #leipzig #dresden #hanover #nuremberg #athens #hongkong #budapest #bangalore #newdelhi #jakarta #bali #bandung #dublin #telaviv #milan #rome #naples #turin #palermo #venice #bologna #florence #tokyo #osaka #yokohama #nagoya #okinawa #fukuoka #sapporo #amman #irbid #riga #beirut #tripoli #vilnius #luxembourg #kualalumpur #malta #chisinau #amsterdam #oslo #jerusalem #manila #warsaw #krakow #sintra #porto #braga #cascais #loures #amadora #almada #doha #alrayyan #bucharest #moscow #saintpetersburg #riyadh #jeddah #mecca #medina #belgrade #singapore #bratislava #capetown #johannesburg #seoul #barcelona #madrid #valencia #seville #bilbao #malaga #oviedo #alicante #laspalmas #zaragozbanga #stockholm #zurich #geneva #basel #taipei #tainan #taichung #kaohsiung #Phuket #bangkok #istanbul #ankara #izmir #dubai #abudhabi #sharjah #london #manchester #edinburgh #kiev #hcmc #hanoi #sanaa #taiz #aden #gibraltar #marrakech #lodz #wroclaw #poznan #Gdansk #szczecin #bydgoszcz #lublin #katowice #rio #salvador #fortaleza #brasilia #belo #belem #manaus #curitiba #portoalegre #saoluis<br><br>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.<br><br>Discover More About Working At Agoda<br><br>Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/Linked In https://www.linkedin.com/company/agoda You Tube https://www.youtube.com/agodalife<br><br>Equal Opportunity Employer <br><br>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.<br><br>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.<br><br>Disclaimer<br><br>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About The Role<br><br>This is a Front Office Treasury position within the energy company, responsible for managing communication and relationships with external counterparties including banks and subsidiary and affiliate companies, as well as internal departments and divisions.<br><br>Key Responsibilities<br><br>Act as Front Office Treasurer, serving as the primary point of contact for external counterparties such as banks and the energy company's subsidiaries and affiliates. Manage internal counterparty relationships across departments and divisions within the organisation. Oversee treasury operations with exposure to LNG trading, trade finance, and corporate financing activities.<br><br>Skills & Experience<br><br>Minimum 8–10 years of experience in trading houses, with adequate exposure to LNG trading and trade and corporate financing. Previous experience in a similar treasury role within the oil and gas (LNG) industry or at a banking institution is an advantage. Proficiency in MS Office, Treasury middleware, Bloomberg, SAP Treasury Risk Module (TRM), or comparable advanced ERP systems. Strong people management, leadership, and coaching skills. Bachelor's degree in Finance, Accounting, Commerce, or Business.<br><br>About Senna<br><br>Senna is a careers platform focused on career guidance, planning, and stronger positioning for finance candidates. The platform helps professionals refine their profile, strengthen their CV and resume, and present their experience more clearly so they stand out more effectively in the MENA finance market. For more information, visit joinsenna.com.

About The Role<br><br>The Business Finance Analyst – Superfunctions will partner with functional leaders across multiple markets to support cost management, headcount governance, and financial planning. Reporting to the Business Finance Senior Manager, this role delivers the analysis, reporting, and insights that underpin disciplined investment decisions and ensure alignment with budget and organisational objectives.<br><br>Key Responsibilities<br><br>Support financial planning, budgeting, and forecasting processes for Superfunctions across multiple markets. Analyse operating expenses (OPEX), identifying risks, opportunities, and drivers of variances against budget and forecast. Track and manage headcount performance, including hiring plans, vacancies, workforce movements, and personnel cost forecasting. Partner with functional stakeholders to ensure spending remains aligned with approved budgets and business priorities. Prepare monthly management reports and variance analyses, providing insights on overhead and workforce costs. Develop and maintain dashboards, trackers, and reporting tools to monitor cost performance and resource utilisation. Support business cases and investment evaluations for new roles, organisational changes, and strategic initiatives. Ensure data accuracy and integrity across financial models, headcount reports, and planning systems. Identify cost optimisation opportunities while maintaining support for business growth objectives. Collaborate with People & Culture and Finance teams to improve workforce planning and reporting processes.<br><br>Skills & Experience<br><br>Strong analytical and financial modelling skills with an interest in business partnering. Solid understanding of budgeting, forecasting, cost management, and variance analysis. Ability to translate financial data into clear, actionable insights for non-finance stakeholders. Strong attention to detail and comfort working with large datasets across multiple markets and functions. Advanced proficiency in Excel or Google Sheets, with hands-on experience in financial reporting and analysis. Effective communication skills and confidence engaging with cross-functional stakeholders. Growth mindset with the ability to identify risks, challenge assumptions, and recommend solutions.<br><br>Preferred Qualifications<br><br>Experience supporting corporate functions such as Technology, Product, Marketing, People, Operations, or General & Administrative functions. Exposure to headcount planning, personnel cost forecasting, and overhead management. Experience with planning tools such as TM1, IBM Planning Analytics, Anaplan, Adaptive Planning, or similar platforms. Familiarity with BI and reporting tools such as Power BI, Tableau, or Looker.<br><br>Working Environment<br><br>This role sits within a global corporate finance team operating across multiple markets. The team works in an agile environment with a strong emphasis on autonomy, cross-functional collaboration, and continuous improvement.<br><br>About Senna<br><br>Senna is a careers platform for finance candidates who want better opportunities and more strategic career guidance. We help professionals clarify their ambitions, target the right roles, and access expert support tailored to their goals across the MENA finance market. Senna is built to help candidates move with stronger direction, sharper positioning, and greater momentum. For more information, visit joinsenna.com.

???? We're Hiring | Business Analyst – Digital Banking Transformation ???? Qatar (On-site) | 6+ Years Experience<br>Are you a seasoned BA who has been in the trenches of Digital Banking Transformation projects and knows Corporate Banking inside out?<br>We are looking for someone who does not just gather requirements — but drives clarity, connects the dots between business and technology, and brings real banking domain depth to the table.<br>What you will be doing: ???? Lead requirements gathering, analysis, and documentation for digital banking transformation initiatives ???? Define and communicate product vision, user stories, and acceptance criteria with precision ???? Work closely with corporate banking stakeholders to translate complex business needs into actionable functional specs ???? Own the product backlog — prioritise, refine, and keep delivery on track ???? Act as the bridge between business, technology, and vendor teams ???? Drive UAT, validate solutions, and ensure every delivery meets the Definition of Done ???? Facilitate workshops, sprint ceremonies, and stakeholder reviews ???? Identify process gaps and recommend optimised solutions ???? Monitor product performance and contribute to continuous improvement<br>What we are looking for: ✅ 6+ years of BA experience with a strong focus on Digital Banking Transformation ✅ Corporate Banking domain knowledge is mandatory — trade finance, cash management, lending, or treasury ✅ Proven experience working with cross-functional teams — IT, business, vendors, and regulators ✅ Strong grip on Agile/Scrum — user stories, backlog grooming, sprint planning ✅ Experience with API integrations, core banking systems, and fintech solutions ✅ Excellent communication and stakeholder management skills ✅ Currently based in Qatar or open to relocating/travelling to Qatar<br>Good to have: ⭐ Experience with Internet Banking & Mobile Banking (IBMB) platforms ⭐ Exposure to Central Bank regulations and compliance frameworks in the GCC ⭐ Familiarity with AEM, Oracle, or similar enterprise platforms<br>Why join us? You will be working on a high-impact, live digital banking transformation project with a dynamic team that values ownership, delivery, and domain expertise. This is not a bench role — you will be on the ground, making decisions that matter.

Operations Analyst – Milaha Capital:The Operations Analyst plays a key role in supporting Milaha Capital’s investment activities by ensuring smooth coordination, documentation, and execution of investment-related processes. This role requires a strong background in business and management, along with relevant experience in operations, HR, accounting, or finance. It combines organizational, operational, and financial skills to support investment transactions, compliance requirements, and day-to-day coordination between internal and external stakeholders.<br>Key Responsibilities:• Act as the main point of coordination between investment, tax, legal, treasury, accounting teams, and external advisors.• Manage KYC, AML, tax, and legal documentation for investment activities.• Coordinate payment processes, monitor project progress, and support timely transaction execution.• Support special projects, including the establishment of legal entities abroad and the transfer of investments into these structures.• Maintain and improve compliance, filing, and reporting systems related to investment operations.• Streamline administrative workflows to improve efficiency and reduce outsourcing costs.• Identify operational risks and support proactive corrective actions.• Arrange meetings, appointments, visits, events, travel, accommodation, and venue bookings as required.• Coordinate between departments and business units to ensure smooth workflow.• Maintain accurate records in physical and electronic filing systems, including confidential documents.• Perform other job-related duties as assigned.• The role holder is accountable for their actions and must follow safe work procedures, comply with training and instructions, report accidents, incidents, and near misses, and has the authority to stop work if it is considered unsafe.<br>Qualifications & Experience:• Bachelor’s degree.• 3 to 5 years of relevant experience.• Good knowledge of Microsoft Office and web applications.• English language is required; Arabic is preferred.• Experience in operations, investment support, accounting, HR, or administrative coordination is an advantage. This position is ideal for a detail-oriented professional who can manage multiple stakeholders, support investment operations, and contribute to efficient and compliant business processes.

Operations Analyst – Milaha Capital:The Operations Analyst plays a key role in supporting Milaha Capital’s investment activities by ensuring smooth coordination, documentation, and execution of investment-related processes. This role requires a strong background in business and management, along with relevant experience in operations, HR, accounting, or finance. It combines organizational, operational, and financial skills to support investment transactions, compliance requirements, and day-to-day coordination between internal and external stakeholders.<br>Key Responsibilities:• Act as the main point of coordination between investment, tax, legal, treasury, accounting teams, and external advisors.• Manage KYC, AML, tax, and legal documentation for investment activities.• Coordinate payment processes, monitor project progress, and support timely transaction execution.• Support special projects, including the establishment of legal entities abroad and the transfer of investments into these structures.• Maintain and improve compliance, filing, and reporting systems related to investment operations.• Streamline administrative workflows to improve efficiency and reduce outsourcing costs.• Identify operational risks and support proactive corrective actions.• Arrange meetings, appointments, visits, events, travel, accommodation, and venue bookings as required.• Coordinate between departments and business units to ensure smooth workflow.• Maintain accurate records in physical and electronic filing systems, including confidential documents.• Perform other job-related duties as assigned.• The role holder is accountable for their actions and must follow safe work procedures, comply with training and instructions, report accidents, incidents, and near misses, and has the authority to stop work if it is considered unsafe.<br>Qualifications & Experience:• Bachelor’s degree.• 3 to 5 years of relevant experience.• Good knowledge of Microsoft Office and web applications.• English language is required; Arabic is preferred.• Experience in operations, investment support, accounting, HR, or administrative coordination is an advantage. This position is ideal for a detail-oriented professional who can manage multiple stakeholders, support investment operations, and contribute to efficient and compliant business processes.

Operations Analyst – Milaha Capital:The Operations Analyst plays a key role in supporting Milaha Capital’s investment activities by ensuring smooth coordination, documentation, and execution of investment-related processes. This role requires a strong background in business and management, along with relevant experience in operations, HR, accounting, or finance. It combines organizational, operational, and financial skills to support investment transactions, compliance requirements, and day-to-day coordination between internal and external stakeholders.<br>Key Responsibilities:• Act as the main point of coordination between investment, tax, legal, treasury, accounting teams, and external advisors.• Manage KYC, AML, tax, and legal documentation for investment activities.• Coordinate payment processes, monitor project progress, and support timely transaction execution.• Support special projects, including the establishment of legal entities abroad and the transfer of investments into these structures.• Maintain and improve compliance, filing, and reporting systems related to investment operations.• Streamline administrative workflows to improve efficiency and reduce outsourcing costs.• Identify operational risks and support proactive corrective actions.• Arrange meetings, appointments, visits, events, travel, accommodation, and venue bookings as required.• Coordinate between departments and business units to ensure smooth workflow.• Maintain accurate records in physical and electronic filing systems, including confidential documents.• Perform other job-related duties as assigned.• The role holder is accountable for their actions and must follow safe work procedures, comply with training and instructions, report accidents, incidents, and near misses, and has the authority to stop work if it is considered unsafe.<br>Qualifications & Experience:• Bachelor’s degree.• 3 to 5 years of relevant experience.• Good knowledge of Microsoft Office and web applications.• English language is required; Arabic is preferred.• Experience in operations, investment support, accounting, HR, or administrative coordination is an advantage. This position is ideal for a detail-oriented professional who can manage multiple stakeholders, support investment operations, and contribute to efficient and compliant business processes.

Operations Analyst – Milaha Capital:The Operations Analyst plays a key role in supporting Milaha Capital’s investment activities by ensuring smooth coordination, documentation, and execution of investment-related processes. This role requires a strong background in business and management, along with relevant experience in operations, HR, accounting, or finance. It combines organizational, operational, and financial skills to support investment transactions, compliance requirements, and day-to-day coordination between internal and external stakeholders.<br>Key Responsibilities:• Act as the main point of coordination between investment, tax, legal, treasury, accounting teams, and external advisors.• Manage KYC, AML, tax, and legal documentation for investment activities.• Coordinate payment processes, monitor project progress, and support timely transaction execution.• Support special projects, including the establishment of legal entities abroad and the transfer of investments into these structures.• Maintain and improve compliance, filing, and reporting systems related to investment operations.• Streamline administrative workflows to improve efficiency and reduce outsourcing costs.• Identify operational risks and support proactive corrective actions.• Arrange meetings, appointments, visits, events, travel, accommodation, and venue bookings as required.• Coordinate between departments and business units to ensure smooth workflow.• Maintain accurate records in physical and electronic filing systems, including confidential documents.• Perform other job-related duties as assigned.• The role holder is accountable for their actions and must follow safe work procedures, comply with training and instructions, report accidents, incidents, and near misses, and has the authority to stop work if it is considered unsafe.<br>Qualifications & Experience:• Bachelor’s degree.• 3 to 5 years of relevant experience.• Good knowledge of Microsoft Office and web applications.• English language is required; Arabic is preferred.• Experience in operations, investment support, accounting, HR, or administrative coordination is an advantage. This position is ideal for a detail-oriented professional who can manage multiple stakeholders, support investment operations, and contribute to efficient and compliant business processes.

Job Description<br><br>Must Have<br><br> 3+ years of business analysis experience on enterprise digital transformation, data, or AI programs. Proven experience working inside agile squads as the BA counterpart to a Product Owner. Demonstrated ability to translate complex business requirements into detailed functional specifications and well-formed user stories. Bilingual capability — Arabic and English — for stakeholder workshops, documentation, and executive communication. Strong stakeholder management across business, technical, and executive audiences. <br><br>Nice to Have<br><br> Professional certification: CBAP, CCBA, PMI-PBA, or equivalent. Exposure to AI/ML, advanced analytics, or Gen AI use cases. <br><br>Responsibilities<br><br> Elicit, analyze, and document business requirements through workshops, interviews, and stakeholder engagement; translate them into clear functional and non-functional specifications. Author BRDs, FRDs, user stories, acceptance criteria, process flows (As-Is / To-Be), use cases, and requirements traceability matrices. Partner with Product Owners to refine and prioritize the product backlog; ensure stories are well-formed, sized, and ready for sprint execution. Lead requirement reviews and walkthroughs with business stakeholders, solution architects, developers, and QA. Drive Fit-Gap analysis between business needs and proposed solutions; recommend process improvements and digital enablers. Maintain the requirements baseline; manage change requests, impact analysis, and version control across the program lifecycle. Define and validate acceptance criteria; support UAT planning, defect triage, and release sign-off. Collaborate with UX/UI designers to translate requirements into wireframes, prototypes, and user journeys. Produce executive-grade documentation in English and Arabic suitable for client and steering audiences. Support pre-sales effort: provide requirements inserts, capability statements, and proposal content. <br><br>Qualifications<br><br> Bachelor degree in Computer Science, Information Systems, Business Administration, Engineering, or a related field. Expert knowledge of business analysis frameworks and agile delivery practices. Strong command of requirements engineering techniques: workshops, interviews, process modeling, prototyping, story mapping. Proficiency in BA tooling: Jira, Confluence, Azure Dev Ops, Visio / Lucidchart / draw.io, Figma (reading). Hands-on experience producing BRDs, FRDs, RTMs, use cases, and detailed user stories. Demonstrated experience in Fit-Gap analysis, system use case reviews, and stakeholder requirements reviews. Familiarity with data and AI delivery contexts (data platforms, dashboards, AI use-case enablement) is an advantage. Excellent facilitation, written, and verbal communication skills in both Arabic and English.

Job Summary<br><br>To gather relevant modeling data from the various data sources of the Bank and includes data cleaning and correction. Prepare the data in relevant formats/templates to make it suitable for performing statistical analysis. Apply statistical tests and derive outputs.<br><br>Key Accountabilities<br><br>Data Preparation<br><br>Run modelling simulations to derive meaningful outcomes<br><br>Contribute to the identification of opportunities for continuous improvement of systems, processes and practices taking into account ‘international leading practice’, improvement of business processes, cost reduction and productivity improvement.<br><br>Other Accountabilities<br><br>Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.<br><br>Key Interactions<br><br>Skills<br><br>Ability to interact with internal and external stakeholders Ability to work under pressure Accuracy and attention to detail Arabic speaking preferred <br><br>Education<br><br>Bachelor’s degree in Business with preferably a specialization in Finance or Accounting

We are looking for an experienced SOC Senior Analyst to join a leading cybersecurity operations team. The ideal candidate will have strong expertise in Security Operations, Incident Response, SIEM Monitoring, Threat Detection, and Google Sec Ops / Google Chronicle.<br>Role: SOC Senior Analyst Experience: 5+ Years Domain: Cyber Security / Security Operations Centre (SOC)<br>Key Responsibilities:Monitor and analyze security events using SIEM, EDR, and other security tools Perform incident detection, investigation, triage, escalation, and remediation activities Analyze network, application, and system logs to identify suspicious activities and security threats Work with Google Sec Ops / Google Chronicle, including:UDM-based detections YARA-L and rule-based detections Threat intelligence & behavioral alerts Chronicle search, timeline analysis, and entity investigation Develop, tune, and optimize detection rules and SOC use cases Reduce false positives and improve detection accuracy Conduct vulnerability assessments and support security risk mitigation activities Support security controls, audits, policies, procedures, and compliance initiatives Prepare information security reports and recommendations for security improvements Collaborate with internal teams and stakeholders for effective incident resolution<br>Required Skills & Experience:Minimum 5+ years of SOC / Cyber Security experience (MSSP experience preferred) Strong knowledge of:SIEM monitoring & log analysis Incident Response & Investigation Threat detection techniques Network and system security Endpoint Security, Email/Web Security, APT solutions<br>Hands-on experience with Google Sec Ops / Google Chronicle:Event monitoring Advanced search and investigation Detection engineering Alert tuning<br>Knowledge of security frameworks & standards:ISO 27001NISTCOBITITIL practices<br>Preferred Certifications:✅ CEH✅ Security+✅ CISSP / CISA / CRISC✅ CCSP / CCSE✅ Google Sec Ops Certification<br>Looking for cybersecurity professionals passionate about threat detection, security monitoring, and protecting enterprise environments.<br>Interested candidates, please share your updated CV or reach out for more details.

We are looking for an experienced SOC Senior Analyst to join a leading cybersecurity operations team. The ideal candidate will have strong expertise in Security Operations, Incident Response, SIEM Monitoring, Threat Detection, and Google Sec Ops / Google Chronicle.<br>Role: SOC Senior Analyst Experience: 5+ Years Domain: Cyber Security / Security Operations Centre (SOC)<br>Key Responsibilities:Monitor and analyze security events using SIEM, EDR, and other security tools Perform incident detection, investigation, triage, escalation, and remediation activities Analyze network, application, and system logs to identify suspicious activities and security threats Work with Google Sec Ops / Google Chronicle, including:UDM-based detections YARA-L and rule-based detections Threat intelligence & behavioral alerts Chronicle search, timeline analysis, and entity investigation Develop, tune, and optimize detection rules and SOC use cases Reduce false positives and improve detection accuracy Conduct vulnerability assessments and support security risk mitigation activities Support security controls, audits, policies, procedures, and compliance initiatives Prepare information security reports and recommendations for security improvements Collaborate with internal teams and stakeholders for effective incident resolution<br>Required Skills & Experience:Minimum 5+ years of SOC / Cyber Security experience (MSSP experience preferred) Strong knowledge of:SIEM monitoring & log analysis Incident Response & Investigation Threat detection techniques Network and system security Endpoint Security, Email/Web Security, APT solutions<br>Hands-on experience with Google Sec Ops / Google Chronicle:Event monitoring Advanced search and investigation Detection engineering Alert tuning<br>Knowledge of security frameworks & standards:ISO 27001NISTCOBITITIL practices<br>Preferred Certifications:✅ CEH✅ Security+✅ CISSP / CISA / CRISC✅ CCSP / CCSE✅ Google Sec Ops Certification<br>Looking for cybersecurity professionals passionate about threat detection, security monitoring, and protecting enterprise environments.<br>Interested candidates, please share your updated CV or reach out for more details.

About Agoda<br><br>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.<br><br>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.<br><br>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.<br><br>Get to Know our Team:<br><br>The Performance Marketing Team of Agoda is a world leader in online marketing. This department is highly data-driven and focused on developing at-scale marketing programs that improve the lifetime value of Agoda customers through measurable marketing programs and channels. The team is a blend of the best analysts, marketing strategists, and data scientists in the world. The marketing leadership at Agoda have deep experience in data science, product, strategy, and other marketing fields and have built an organization that thrives on data, creative ideas, and technology. The Performance Marketing Team also fosters a great learning environment. You will be able to learn and grow by working closely with experts from a variety of backgrounds from all over the world.<br><br>In this Role, you’ll get to:<br><br>Search: Experiment with text ads, bidding, and campaign structures on Google, Bing, Baidu, Naver, and other search engines. Adapt to new product features and roll out changes from successful tests. Display: Test, analyze, and optimize campaigns on Facebook, Twitter, Instagram, and others. Modeling: Analyze the vast amounts of data generated by experiments, develop models we can use for optimization, and build dashboards for account managers.<br><br>What you’ll Need to Succeed:<br><br>Bachelor’s Degree or higher from top university in a quantitative subject (computer science, mathematics, engineering, statistics or science) Ability to communicate fluently in English Good numerical reasoning skills Proficiency in Excel Intellectual curiosity<br><br>It’s Great if you Have:<br><br>Exposure to one or more data analysis packages or databases, e.g., SAS, R, SPSS, Python, VBA, SQLExperience in digital marketing Academic research experience #STRA#ANLS#MRKT#3 #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #washdc #tirana #yerevan #sydney #melbourne #perth #vienna #graz #baku #minsk #brussels #antwerp #ghent #charleroi #saopaolo #sofia #toronto #vancouver #montreal #shanghai #beijing #shenzhen #zagreb #cyprus #prague #Brno #Ostrava #copenhagen #cairo #alexandria #giza #estonia #helsinki #paris #nice #marseille #rouen #lyon #toulouse #tbilisi #berlin #munich #hamburg #stuttgart #cologne #frankfurt #dusseldorf #dortmund #essen #Bremen #leipzig #dresden #hanover #nuremberg #athens #hongkong #budapest #bangalore #newdelhi #jakarta #bali #bandung #dublin #telaviv #milan #rome #naples #turin #palermo #venice #bologna #florence #tokyo #osaka #yokohama #nagoya #okinawa #fukuoka #sapporo #amman #irbid #riga #beirut #tripoli #vilnius #luxembourg #kualalumpur #malta #chisinau #amsterdam #oslo #jerusalem #manila #warsaw #krakow #sintra #porto #braga #cascais #loures #amadora #almada #doha #alrayyan #bucharest #moscow #saintpetersburg #riyadh #jeddah #mecca #medina #belgrade #singapore #bratislava #capetown #johannesburg #seoul #barcelona #madrid #valencia #seville #bilbao #malaga #oviedo #alicante #laspalmas #zaragozbanga #stockholm #zurich #geneva #basel #taipei #tainan #taichung #kaohsiung #Phuket #bangkok #istanbul #ankara #izmir #dubai #abudhabi #sharjah #london #manchester #edinburgh #kiev #hcmc #hanoi #sanaa #taiz #aden #gibraltar #marrakech #lodz #wroclaw #poznan #Gdansk #szczecin #bydgoszcz #lublin #katowice #rio #salvador #fortaleza #brasilia #belo #belem #manaus #curitiba #portoalegre #saoluis data representation data analysis SQL data analytics analytics python (programming language) data mining data science r (programming language) tableau analytical skills data visualization databases business analysis business intelligence (bi) microsoft sql server<br><br>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.<br><br>Discover More About Working At Agoda<br><br>Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/Linked In https://www.linkedin.com/company/agoda You Tube https://www.youtube.com/agodalife<br><br>Equal Opportunity Employer <br><br>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.<br><br>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.<br><br>Disclaimer<br><br>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Job Summary<br>We are seeking a detail-oriented and analytical Data Analyst with experience in a contact centre environment and strong Workforce Management (WFM) capabilities. The ideal candidate will be responsible for analysing operational data, optimizing workforce planning, and delivering actionable insights to improve performance, efficiency, and customer experience.<br><br>Key Responsibilities<br>Data Analysis & Reporting Analyze large datasets to identify trends, patterns, and insights related to contact centre performance. Develop and maintain dashboards and reports using tools such as Power BI or Tableau. Provide daily, weekly, and monthly performance reports (KPIs, SLAs, service levels, etc.). Support data-driven decision-making through accurate and timely analysis. Workforce Management (WFM) Perform forecasting of call volumes, workload, and staffing requirements. Develop and manage scheduling plans to ensure optimal resource utilization. Conduct real-time monitoring (RTA) of contact center operations and recommend adjustments. Analyze shrinkage, occupancy, and adherence metrics to improve efficiency. Process Improvement Identify operational inefficiencies and recommend process improvements. Collaborate with operations and team leaders to enhance productivity and service delivery. Support continuous improvement initiatives through data insights. Data Management Extract, clean, and manipulate data using SQL and Excel. Ensure data accuracy, integrity, and consistency across reports. Automate reporting processes where possible.<br><br>Required Skills & Qualifications<br>Bachelor’s degree in Data Analytics, Statistics, Mathematics, Business, or related field. Minimum 2 years of experience in data analysis within a contact center environment. Strong Workforce Management (WFM) experience (forecasting, scheduling, real-time monitoring). Advanced proficiency in Microsoft Excel (Pivot Tables, VLOOKUP, Macros preferred). Strong knowledge of SQL for data extraction and manipulation. Experience with reporting and visualization tools such as Power BI or Tableau. Solid understanding of contact center metrics (AHT, SLA, Service Level, Occupancy, etc.). Strong analytical, problem-solving, and communication skills.<br><br>Preferred Qualifications<br>Experience with WFM tools (e.g., NICE, Verint, Aspect, Genesys). Knowledge of automation tools or scripting (Python is a plus). Experience working in a high-volume customer service environment.

About Agoda<br><br>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.<br><br>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.<br><br>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.<br><br>Get to know our team: <br><br>The Marketing team at Agoda is highly data-driven and focused on developing at-scale, measurable marketing programs designed to improve the lifetime value of Agoda customers. The team combines a blend of the best analysts, marketing strategists and data scientists, collectively building a team that thrives on data, creative ideas and technology. . The Marketing leadership fosters a great learning environment, providing the opportunity to learn and grow by working closely with experts from a diverse variety of backgrounds from across the globe.<br><br>Due to continued expansion, there are multiple analyst roles within the marketing team across different marketing channels. While the scope will vary depending on these channels, here are some examples: <br><br>Experimentation and optimizing campaign performance: Experiment with ads/campaign structures and bidding& pricing strategies on partners such as Google, Bing, Tripadvisor, Trivago and other search engines. Adapt to new product features and roll out changes from successful tests. Modeling: Analyze vast amounts of data generated by experiments, develop predictive models using data science techniques (eg. understanding impact on bookings from large scale TV campaigns or demand elasticity from pricing optimization) and liaise with product teams on implementation roadmap Reporting, analysis and insights: Building dashboards to track performance, derive insights, understand growth levers and communicate recommendations via presentations to stakeholders<br><br>What you’ll Need to Succeed: <br><br>Bachelor’s degree or higher from top university in a quantitative subject (computer science, mathematics, engineering business or science) Excellent verbal and written communication skills in English2+ years experience in data crunching from top-tier consulting, investment banking, private equity or strategy/business for a fast-growing globaltech company Experience in one or more data analysis packages or databases, eg., SAS, R, SPSS, Python, VBA, SQL and visualization tools, eg. Tableau, Power BIAbility to move fast and be efficient, making decisions on objective evidence rather than subjective gut feel Innate desire to take ownership, make an impact and influence outcomes Excellent organizational skills, attention to detail and ability to work independently<br><br>It’s great if you have: <br><br>Experience in digital marketing or ecommerce Experience with A/B testing and other testing metrics Strong presentation and negotiation skills Skills that foster collaboration and team spirit<br><br>#STRA#ANLS#MRKT#3 #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #washdc #tirana #yerevan #sydney #melbourne #perth #vienna #graz #baku #minsk #brussels #antwerp #ghent #charleroi #saopaolo #sofia #toronto #vancouver #montreal #shanghai #beijing #shenzhen #zagreb #cyprus #prague #Brno #Ostrava #copenhagen #cairo #alexandria #giza #estonia #helsinki #paris #nice #marseille #rouen #lyon #toulouse #tbilisi #berlin #munich #hamburg #stuttgart #cologne #frankfurt #dusseldorf #dortmund #essen #Bremen #leipzig #dresden #hanover #nuremberg #athens #hongkong #budapest #bangalore #newdelhi #jakarta #bali #bandung #dublin #telaviv #milan #rome #naples #turin #palermo #venice #bologna #florence #tokyo #osaka #yokohama #nagoya #okinawa #fukuoka #sapporo #amman #irbid #riga #beirut #tripoli #vilnius #luxembourg #kualalumpur #malta #chisinau #amsterdam #oslo #jerusalem #manila #warsaw #krakow #sintra #porto #braga #cascais #loures #amadora #almada #doha #alrayyan #bucharest #moscow #saintpetersburg #riyadh #jeddah #mecca #medina #belgrade #singapore #bratislava #capetown #johannesburg #seoul #barcelona #madrid #valencia #seville #bilbao #malaga #oviedo #alicante #laspalmas #zaragozbanga #stockholm #zurich #geneva #basel #taipei #tainan #taichung #kaohsiung #Phuket #bangkok #istanbul #ankara #izmir #dubai #abudhabi #sharjah #london #manchester #edinburgh #kiev #hcmc #hanoi #sanaa #taiz #aden #gibraltar #marrakech #lodz #wroclaw #poznan #Gdansk #szczecin #bydgoszcz #lublin #katowice #rio #salvador #fortaleza #brasilia #belo #belem #manaus #curitiba #portoalegre #saoluis data representation data analysis SQL data analytics analytics python (programming language) data mining data science r (programming language) tableau analytical skills data visualization databases business analysis business intelligence (bi) microsoft sql server machine learning statistics power bi<br><br>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.<br><br>Discover More About Working At Agoda<br><br>Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/Linked In https://www.linkedin.com/company/agoda You Tube https://www.youtube.com/agodalife<br><br>Equal Opportunity Employer <br><br>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.<br><br>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.<br><br>Disclaimer<br><br>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda<br><br>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.<br><br>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.<br><br>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.<br><br>Get to know our team: <br><br>The Marketing team at Agoda is highly data-driven and focused on developing at-scale, measurable marketing programs designed to improve the lifetime value of Agoda customers. The team combines a blend of the best analysts, marketing strategists and data scientists, collectively building a team that thrives on data, creative ideas and technology. . The Marketing leadership fosters a great learning environment, providing the opportunity to learn and grow by working closely with experts from a diverse variety of backgrounds from across the globe.<br><br>Due to continued expansion, there are multiple analyst roles within the marketing team across different marketing channels. While the scope will vary depending on these channels, here are some examples: <br><br>Experimentation and optimizing campaign performance: Experiment with ads/campaign structures and bidding& pricing strategies on partners such as Google, Bing, Tripadvisor, Trivago and other search engines. Adapt to new product features and roll out changes from successful tests. Modeling: Analyze vast amounts of data generated by experiments, develop predictive models using data science techniques (eg. understanding impact on bookings from large scale TV campaigns or demand elasticity from pricing optimization) and liaise with product teams on implementation roadmap Reporting, analysis and insights: Building dashboards to track performance, derive insights, understand growth levers and communicate recommendations via presentations to stakeholders<br><br>What you’ll Need to Succeed: <br><br>Bachelor’s degree or higher from top university in a quantitative subject (computer science, mathematics, engineering business or science) Excellent verbal and written communication skills in English2+ years experience in data crunching from top-tier consulting, investment banking, private equity or strategy/business for a fast-growing globaltech company Experience in one or more data analysis packages or databases, eg., SAS, R, SPSS, Python, VBA, SQL and visualization tools, eg. Tableau, Power BIAbility to move fast and be efficient, making decisions on objective evidence rather than subjective gut feel Innate desire to take ownership, make an impact and influence outcomes Excellent organizational skills, attention to detail and ability to work independently<br><br>It’s great if you have: <br><br>Experience in digital marketing or ecommerce Experience with A/B testing and other testing metrics Strong presentation and negotiation skills Skills that foster collaboration and team spirit<br><br>#STRA#ANLS#MRKT#3 #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #washdc #tirana #yerevan #sydney #melbourne #perth #vienna #graz #baku #minsk #brussels #antwerp #ghent #charleroi #saopaolo #sofia #toronto #vancouver #montreal #shanghai #beijing #shenzhen #zagreb #cyprus #prague #Brno #Ostrava #copenhagen #cairo #alexandria #giza #estonia #helsinki #paris #nice #marseille #rouen #lyon #toulouse #tbilisi #berlin #munich #hamburg #stuttgart #cologne #frankfurt #dusseldorf #dortmund #essen #Bremen #leipzig #dresden #hanover #nuremberg #athens #hongkong #budapest #bangalore #newdelhi #jakarta #bali #bandung #dublin #telaviv #milan #rome #naples #turin #palermo #venice #bologna #florence #tokyo #osaka #yokohama #nagoya #okinawa #fukuoka #sapporo #amman #irbid #riga #beirut #tripoli #vilnius #luxembourg #kualalumpur #malta #chisinau #amsterdam #oslo #jerusalem #manila #warsaw #krakow #sintra #porto #braga #cascais #loures #amadora #almada #doha #alrayyan #bucharest #moscow #saintpetersburg #riyadh #jeddah #mecca #medina #belgrade #singapore #bratislava #capetown #johannesburg #seoul #barcelona #madrid #valencia #seville #bilbao #malaga #oviedo #alicante #laspalmas #zaragozbanga #stockholm #zurich #geneva #basel #taipei #tainan #taichung #kaohsiung #Phuket #bangkok #istanbul #ankara #izmir #dubai #abudhabi #sharjah #london #manchester #edinburgh #kiev #hcmc #hanoi #sanaa #taiz #aden #gibraltar #marrakech #lodz #wroclaw #poznan #Gdansk #szczecin #bydgoszcz #lublin #katowice #rio #salvador #fortaleza #brasilia #belo #belem #manaus #curitiba #portoalegre #saoluis data representation data analysis SQL data analytics analytics python (programming language) data mining data science r (programming language) tableau analytical skills data visualization databases business analysis business intelligence (bi) microsoft sql server machine learning statistics power bi<br><br>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.<br><br>Discover More About Working At Agoda<br><br>Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/Linked In https://www.linkedin.com/company/agoda You Tube https://www.youtube.com/agodalife<br><br>Equal Opportunity Employer <br><br>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.<br><br>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.<br><br>Disclaimer<br><br>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

At Gratia, we believe potential is globally distributed, but opportunity is not. We bridge the gap between ambitious companies and hands-on analysts who deliver real results through a tech-enabled, apprenticeship-based platform. We focus on rigorous execution, maintaining an 88.2 NPS by supporting global partners like USA Today Co. and New York Life with precise, actionable insights.<br><br>We are a remote-first community designed for professionals who value both excellence and autonomy.<br><br>Why join Gratia?<br><br>Flexibility and autonomy: Work with top-tier clients globally while designing a professional rhythm that suits your life. Fair global compensation meets real flexibility. Apprenticeship and growth: A curated pathway combining high-value projects with mentorship. Move from Associate Business Analyst to Lead through real work, not just theory. Community of top talent: Join a supportive network where you can share knowledge, access opportunities, and develop deep expertise to earn specialist designations in high-demand domains. <br><br>The Business analyst track<br><br>We are looking for specialists who are eager to solve problems alongside our project teams. This is a tiered role; your specific level will be determined during our conversations based on your technical skills, professional journey, and your readiness to manage client relationships.<br><br>Associate (A2): Deliver reliable quality on standard projects, communicate directly with senior members, and navigate complex situations with curiosity. Analyst (A3): Design innovative approaches for complex challenges, exercise sound business judgment, build relationships with clients, and support the growth of junior analysts. Senior (A4): Serve as a recognized SME. You handle the most intricate challenges, set quality standards, and maintain board-level relationships. <br><br>What you’ll be doing<br><br>We look for individuals with transferable skills or direct experience in at least two of the following areas. Our projects are dynamic, and we encourage you to expand your toolkit as you grow with us:<br><br>Financial Modeling & Analytics: From building 3-Statement models and DCF valuations to scenario-based forecasting, M&A analysis, and Monte Carlo simulations. Go-to-Market & Rev Ops: Optimizing sales processes, CRM configurations, and growth planning to drive revenue. Process Design & Automation: Mapping workflows and implementing tools like Zapier/Make to build high-efficiency systems. Data Analytics & Visualizations: Transforming complex datasets into Tableau/Power BI visualizations and ML-powered insights. Market Intelligence: Conducting TAM/SAM/SOM analysis, competitive research, and crafting industry-specific narratives. Narrative & Design: Developing investor-ready decks, executive presentations, and high-stakes visual communication. Business Planning & Growth: Developing corporate roadmaps, conducting SWOT analyses, and building growth frameworks or risk assessments. Project Management & Delivery: Planning and executing complex initiatives, managing everything from risk registers and resource allocation to stakeholder alignment. <br><br>What we’re looking for<br><br>Core competencies:<br><br>Decision excellence: The ability to structure challenges and develop actionable solutions. Business acumen: A solid grasp of business models and how analysis connects to real-world outcomes. Execution mastery: Delivering "Reference-Quality" work that is accurate, timely, and polished. Stakeholder impact: Communicating with clarity and presence across all levels of an organization. Flexibility & agility: A steep learning curve on new tools and the ability to thrive in evolving environments. <br><br>Qualifications:<br><br>We value a blend of technical capability and adaptive thinking:<br><br>Experience leading client conversations and providing high-level guidance. Experience from MBB (McKinsey, Bain, BCG), Big 4, or another recognized firm is a huge plus. A natural interest in data-driven storytelling and a desire to work with modern, AI-enhanced workflows. A professional tone with the ability to explain complex ideas simply. A flexible schedule that allows for a consistent daily overlap with US business hours. <br><br>Why Gratia is your next step<br><br>Designed for independent professionals who want the freedom of private practice with the support of a global community. We offer both part-time and full-time options. Compensation is tailored to your tier and your evolving portfolio of expertise. Elevate your profile by working directly with leaders at innovative global organizations like USA Today Co., Endeavor, and New York Life. Your growth is guided by transparent requirements—AQS, Peer Review, and Client Feedback—putting you in the driver's seat of your career.

About Agoda<br><br>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.<br><br>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.<br><br>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.<br><br>Get to Know our Team:<br><br>The Performance Marketing Team of Agoda is a world leader in online marketing. This department is highly data-driven and focused on developing at-scale marketing programs that improve the lifetime value of Agoda customers through measurable marketing programs and channels. The team is a blend of the best analysts, marketing strategists, and data scientists in the world. The marketing leadership at Agoda have deep experience in data science, product, strategy, and other marketing fields and have built an organization that thrives on data, creative ideas, and technology. The Performance Marketing Team also fosters a great learning environment. You will be able to learn and grow by working closely with experts from a variety of backgrounds from all over the world.<br><br>In this Role, you’ll get to:<br><br>Search: Experiment with text ads, bidding, and campaign structures on Google, Bing, Baidu, Naver, and other search engines. Adapt to new product features and roll out changes from successful tests. Display: Test, analyze, and optimize campaigns on Facebook, Twitter, Instagram, and others. Modeling: Analyze the vast amounts of data generated by experiments, develop models we can use for optimization, and build dashboards for account managers.<br><br>What you’ll Need to Succeed:<br><br>Bachelor’s Degree or higher from top university in a quantitative subject (computer science, mathematics, engineering, statistics or science) Ability to communicate fluently in English Good numerical reasoning skills Proficiency in Excel Intellectual curiosity<br><br>It’s Great if you Have:<br><br>Exposure to one or more data analysis packages or databases, e.g., SAS, R, SPSS, Python, VBA, SQLExperience in digital marketing Academic research experience #STRA#ANLS#MRKT#3 #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #washdc #tirana #yerevan #sydney #melbourne #perth #vienna #graz #baku #minsk #brussels #antwerp #ghent #charleroi #saopaolo #sofia #toronto #vancouver #montreal #shanghai #beijing #shenzhen #zagreb #cyprus #prague #Brno #Ostrava #copenhagen #cairo #alexandria #giza #estonia #helsinki #paris #nice #marseille #rouen #lyon #toulouse #tbilisi #berlin #munich #hamburg #stuttgart #cologne #frankfurt #dusseldorf #dortmund #essen #Bremen #leipzig #dresden #hanover #nuremberg #athens #hongkong #budapest #bangalore #newdelhi #jakarta #bali #bandung #dublin #telaviv #milan #rome #naples #turin #palermo #venice #bologna #florence #tokyo #osaka #yokohama #nagoya #okinawa #fukuoka #sapporo #amman #irbid #riga #beirut #tripoli #vilnius #luxembourg #kualalumpur #malta #chisinau #amsterdam #oslo #jerusalem #manila #warsaw #krakow #sintra #porto #braga #cascais #loures #amadora #almada #doha #alrayyan #bucharest #moscow #saintpetersburg #riyadh #jeddah #mecca #medina #belgrade #singapore #bratislava #capetown #johannesburg #seoul #barcelona #madrid #valencia #seville #bilbao #malaga #oviedo #alicante #laspalmas #zaragozbanga #stockholm #zurich #geneva #basel #taipei #tainan #taichung #kaohsiung #Phuket #bangkok #istanbul #ankara #izmir #dubai #abudhabi #sharjah #london #manchester #edinburgh #kiev #hcmc #hanoi #sanaa #taiz #aden #gibraltar #marrakech #lodz #wroclaw #poznan #Gdansk #szczecin #bydgoszcz #lublin #katowice #rio #salvador #fortaleza #brasilia #belo #belem #manaus #curitiba #portoalegre #saoluis data representation data analysis SQL data analytics analytics python (programming language) data mining data science r (programming language) tableau analytical skills data visualization databases business analysis business intelligence (bi) microsoft sql server<br><br>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.<br><br>Discover More About Working At Agoda<br><br>Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/Linked In https://www.linkedin.com/company/agoda You Tube https://www.youtube.com/agodalife<br><br>Equal Opportunity Employer <br><br>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.<br><br>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.<br><br>Disclaimer<br><br>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Job Summary<br>We are seeking a detail-oriented and analytical Data Analyst with experience in a contact centre environment and strong Workforce Management (WFM) capabilities. The ideal candidate will be responsible for analysing operational data, optimizing workforce planning, and delivering actionable insights to improve performance, efficiency, and customer experience.<br><br>Key Responsibilities<br>Data Analysis & Reporting Analyze large datasets to identify trends, patterns, and insights related to contact centre performance. Develop and maintain dashboards and reports using tools such as Power BI or Tableau. Provide daily, weekly, and monthly performance reports (KPIs, SLAs, service levels, etc.). Support data-driven decision-making through accurate and timely analysis. Workforce Management (WFM) Perform forecasting of call volumes, workload, and staffing requirements. Develop and manage scheduling plans to ensure optimal resource utilization. Conduct real-time monitoring (RTA) of contact center operations and recommend adjustments. Analyze shrinkage, occupancy, and adherence metrics to improve efficiency. Process Improvement Identify operational inefficiencies and recommend process improvements. Collaborate with operations and team leaders to enhance productivity and service delivery. Support continuous improvement initiatives through data insights. Data Management Extract, clean, and manipulate data using SQL and Excel. Ensure data accuracy, integrity, and consistency across reports. Automate reporting processes where possible.<br><br>Required Skills & Qualifications<br>Bachelor’s degree in Data Analytics, Statistics, Mathematics, Business, or related field. Minimum 2 years of experience in data analysis within a contact center environment. Strong Workforce Management (WFM) experience (forecasting, scheduling, real-time monitoring). Advanced proficiency in Microsoft Excel (Pivot Tables, VLOOKUP, Macros preferred). Strong knowledge of SQL for data extraction and manipulation. Experience with reporting and visualization tools such as Power BI or Tableau. Solid understanding of contact center metrics (AHT, SLA, Service Level, Occupancy, etc.). Strong analytical, problem-solving, and communication skills.<br><br>Preferred Qualifications<br>Experience with WFM tools (e.g., NICE, Verint, Aspect, Genesys). Knowledge of automation tools or scripting (Python is a plus). Experience working in a high-volume customer service environment.

About Agoda<br><br>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.<br><br>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.<br><br>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.<br><br>Get to know our team: <br><br>The Marketing team at Agoda is highly data-driven and focused on developing at-scale, measurable marketing programs designed to improve the lifetime value of Agoda customers. The team combines a blend of the best analysts, marketing strategists and data scientists, collectively building a team that thrives on data, creative ideas and technology. . The Marketing leadership fosters a great learning environment, providing the opportunity to learn and grow by working closely with experts from a diverse variety of backgrounds from across the globe.<br><br>Due to continued expansion, there are multiple analyst roles within the marketing team across different marketing channels. While the scope will vary depending on these channels, here are some examples: <br><br>Experimentation and optimizing campaign performance: Experiment with ads/campaign structures and bidding& pricing strategies on partners such as Google, Bing, Tripadvisor, Trivago and other search engines. Adapt to new product features and roll out changes from successful tests. Modeling: Analyze vast amounts of data generated by experiments, develop predictive models using data science techniques (eg. understanding impact on bookings from large scale TV campaigns or demand elasticity from pricing optimization) and liaise with product teams on implementation roadmap Reporting, analysis and insights: Building dashboards to track performance, derive insights, understand growth levers and communicate recommendations via presentations to stakeholders<br><br>What you’ll Need to Succeed: <br><br>Bachelor’s degree or higher from top university in a quantitative subject (computer science, mathematics, engineering business or science) Excellent verbal and written communication skills in English2+ years experience in data crunching from top-tier consulting, investment banking, private equity or strategy/business for a fast-growing globaltech company Experience in one or more data analysis packages or databases, eg., SAS, R, SPSS, Python, VBA, SQL and visualization tools, eg. Tableau, Power BIAbility to move fast and be efficient, making decisions on objective evidence rather than subjective gut feel Innate desire to take ownership, make an impact and influence outcomes Excellent organizational skills, attention to detail and ability to work independently<br><br>It’s great if you have: <br><br>Experience in digital marketing or ecommerce Experience with A/B testing and other testing metrics Strong presentation and negotiation skills Skills that foster collaboration and team spirit<br><br>#STRA#ANLS#MRKT#3 #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #washdc #tirana #yerevan #sydney #melbourne #perth #vienna #graz #baku #minsk #brussels #antwerp #ghent #charleroi #saopaolo #sofia #toronto #vancouver #montreal #shanghai #beijing #shenzhen #zagreb #cyprus #prague #Brno #Ostrava #copenhagen #cairo #alexandria #giza #estonia #helsinki #paris #nice #marseille #rouen #lyon #toulouse #tbilisi #berlin #munich #hamburg #stuttgart #cologne #frankfurt #dusseldorf #dortmund #essen #Bremen #leipzig #dresden #hanover #nuremberg #athens #hongkong #budapest #bangalore #newdelhi #jakarta #bali #bandung #dublin #telaviv #milan #rome #naples #turin #palermo #venice #bologna #florence #tokyo #osaka #yokohama #nagoya #okinawa #fukuoka #sapporo #amman #irbid #riga #beirut #tripoli #vilnius #luxembourg #kualalumpur #malta #chisinau #amsterdam #oslo #jerusalem #manila #warsaw #krakow #sintra #porto #braga #cascais #loures #amadora #almada #doha #alrayyan #bucharest #moscow #saintpetersburg #riyadh #jeddah #mecca #medina #belgrade #singapore #bratislava #capetown #johannesburg #seoul #barcelona #madrid #valencia #seville #bilbao #malaga #oviedo #alicante #laspalmas #zaragozbanga #stockholm #zurich #geneva #basel #taipei #tainan #taichung #kaohsiung #Phuket #bangkok #istanbul #ankara #izmir #dubai #abudhabi #sharjah #london #manchester #edinburgh #kiev #hcmc #hanoi #sanaa #taiz #aden #gibraltar #marrakech #lodz #wroclaw #poznan #Gdansk #szczecin #bydgoszcz #lublin #katowice #rio #salvador #fortaleza #brasilia #belo #belem #manaus #curitiba #portoalegre #saoluis data representation data analysis SQL data analytics analytics python (programming language) data mining data science r (programming language) tableau analytical skills data visualization databases business analysis business intelligence (bi) microsoft sql server machine learning statistics power bi<br><br>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.<br><br>Discover More About Working At Agoda<br><br>Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/Linked In https://www.linkedin.com/company/agoda You Tube https://www.youtube.com/agodalife<br><br>Equal Opportunity Employer <br><br>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.<br><br>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.<br><br>Disclaimer<br><br>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.