وظائف مؤهلات عليا في قطر

<p>نحن نبحث حالياً عن مهندس بنية تحتية مؤسسية لعملياتنا في قطر بالشروط والأحكام التالية.</p><p><span style="font-size: 11px;">خريج جامعة (علوم حاسوب أو درجة ذات صلة) مع خبرة لا تقل عن 4 سنوات في الخدمات المالية مع تخصص في بنية التصميم والإدارة للبنية التحتية. دورات محددة في أمان تكنولوجيا المعلومات وبنية البنية التحتية. المهارات الخاصة المطلوبة: الاعتماد على الذات مع مهارات تحفيز وبناء فريق متطورة جيداً. خبرة قوية في التصميم المعماري. مهارات اتصال شفهية وكتابية ممتازة بالإنجليزية والعربية (يفضل). قيادة وإدارة فعّالة. مهارات تحليلية قوية، حل المشكلات واتخاذ القرار. مهارات إدارة المشاريع. مهارات توثيق قوية. مهارات التعامل مع الآخرين جيدة.</span></p><p><strong>الملف المرغوب للمرشح</strong></p><p><br></p>

<section><p class="heading jdMain">وصف الوظيفة</p><p class="heading">الأدوار والمسؤوليات</p><div class="paragraph"><p>خبرة لا تقل عن 2 سنوات في -مركز الاتصال، خدمة العملاء، خدمات الطلاب، شؤون الطلاب، القبول / التسجيل، مكتب المساعدة، الواجهة الأمامية (قطاع التعليم)</p><ul><li><p>الرد على استفسارات الطلاب عبر الهاتف، البريد الإلكتروني، المحادثة الحية، الواتس اب، تيليجرام ووسائل التواصل الاجتماعي.</p></li><li><p>تقديم معلومات دقيقة والتحقق من هوية الطالب.</p></li><li><p>تسجيل الاستفسارات وتحديثها في نظام إدارة الخدمات.</p></li><li><p>تصعيد الحالات غير المحلولة إلى القسم المناسب.</p></li></ul></div></section><section><p class="heading">المرشح المثالي</p><p class="paragraph"></p><ul><li><p>مرشحة بدوام كامل حاصلة على بكالوريوس (إلزامي)</p></li><li><p>خريجة جامعة قطر – الأفضلية العالية.</p></li><li><p>طلاقة في العربية والإنجليزية (قراءة، كتابة، تحدث)</p></li><li><p>IELTS 5.0 (أو ما يعادلها- TOEFL / التعليم بالإنجليزية)</p></li><li><p>معرفة جيدة ب Microsoft Office، وخدمة عملاء ومهارات تواصل ممتازة</p></li><li><p>خبرة مع أنظمة مركز الاتصال/CRM (Cisco Contact Center، HP Service Manager، Live Chat، Microsoft Teams تعتبر ميزة)</p></li><li><p>سرعة طباعة لا تقل عن 15 كلمة في الدقيقة</p></li></ul><p>يفضل وجود هوية قطرية/فيزا صالحة مع توفر فوري.</p><p></p></section>

Role Objective <br>The incumbent will perform activities pertaining to Data Privacy across Doha Bank, in line with policies, procedures and applicable Data Privacy laws and regulations. The incumbent will support in development and implementation of the bank’s Data Privacy Program, ensure data compliance through relevant mechanism, and impart staff training in close coordination with the relevant stakeholders.<br>Detailed Roles and Responsibilities:<br>Perform all operational activities as assigned by the reporting authority, in compliance with local regulations, Doha Bank’s policies and units/departments approved policies and procedures. Support in development and implementation of the bank’s Data Privacy framework, and program in accordance with relevant Data Privacy laws and regulations. Work closely with the respective stakeholders to ensure compliance with applicable Data Privacy laws and regulations for the bank. Prepare Data Privacy policies, procedures & notices and perform annual review of these documents for their compliance to legal, regulatory and organizational updates. Work closely with the relevant stakeholders in implementation of the Data Privacy policies, procedures and notices across the Bank. Assist the Privacy Champions and IT Application Managers in maintenance of Record of Processing Activities and Data Flow Diagrams (DFDs). Perform Data Privacy Impact Assessment of the bank’s business process and IT applications processing personal data of the staff, customers, vendors, etc. Coordinate with relevant stakeholders to ensure all business processes adhere to internal Data Privacy policies and procedures. Coordinate with IT Application owners to ensure all IT Applications containing personal data adhere to internal Data Privacy policies and procedures.<br>Educational Qualifications and Experience: <br>University graduate with a degree in Computer Science, Computer Engineering, Information Security or any other related discipline.05-08 years of total experience in financial services/banking industry, entailing responsibilities pertaining to the specific area of discipline. Previous experience in Data Privacy /Data Protection or data compliance in financial services industry.

<h2 class="h5">وصف الوظيفة</h2> <div class="t-break" data-jb-field="description"> <strong>الغرض الرئيسي من الوظيفة</strong><br><p>إدارة والإشراف على الموظفين، المصانع والمعدات لضمان التشغيل الآمن والفعال للمنشآت المخصصة لتلبية جميع متطلبات مشغلي الأصول. التنسيق مع مشغلي الأصول والأقسام الأخرى في قسم العمليات لتنسيق الأنشطة المخطط لها والطوارئ لإغلاق المنشآت.</p><br><p>تحديد التعديلات اللازمة للمصنع حسب المتطلبات. تطوير إجراءات التشغيل. اعتماد تصاريح العمل لأنشطة الصيانة والمشاريع المتعلقة بها. المسؤول عن الاستخدام الأمثل لجميع العقود القابلة للاستدعاء. مسؤول عن ضمان أعلى معايير السلامة والصحة والبيئة (HSE) للمصنع والموظفين وفقًا للإرشادات المعمول بها. مسؤول عن إدارة السلامة والصحة والبيئة في العقود وفقًا للإرشادات المؤسسية. مسؤول عن تقديم المدخلات المتعلقة بالتشغيل والصيانة في جميع الإرسالات المتعلقة بالمشاريع، وضمان تسليم المشروع بشكل صحيح عند الاستلام.</p><br> <br><strong>الخبرة والمهارات المطلوبة</strong><br><ul><li>10-12 عاماً من الخبرة في تشغيل المرافق، بما في ذلك 3 سنوات على الأقل في منصب إشرافي في قسم مرافق رئيسي مع أنظمة تحكم معقدة مثل DCS و PLCs في بيئة صناعية متعددة حيث يتم توزيع المرافق بشكل متساوٍ.</li><li>معرفة عملية قوية.</li><li>مستوى جيد من اللغة الإنجليزية المنطوقة والمكتوبة.</li></ul> <br><strong>المؤهلات التعليمية</strong><br><p>حاصل على شهادة جامعية في الهندسة بالإضافة إلى معرفة كافية في مجال العمليات.</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose Summary: <br> <p><span>The incumbent is primarily responsible for managing and overseeing the IT enterprise Application Architecture both in development and production environments. The incumbent will be responsible of the re-engineering of existing and new IT Application and products to optimize performance; implement latest design standards and adopt latest technologies. The incumbent will also help select the best development platform and ensure that user requirements are provided by the latest and most effective tools available in the IT market</span></p><br> <br> <br><br> Required Special Skills: <br> <p><span>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span>Excellent oral and written communication skills (including report writing) in English </span><span>and</span> Arabic.</p><br><p><span>-</span><span>Good interpersonal and presentation skills.</span></p><br><p><span>-</span><span>Understanding of the relevant laws, regulations, and practices.</span></p><br><p><span>-</span><span>Ability to make decisions and follow through with initiatives.</span></p><br><p><span>-</span><span>Personal integrity and self-management.</span></p><br><p><span>-</span><span>Planning, organising, and analytical ability.</span></p><br><p><span>-</span><span>Results oriented.</span></p><br><p><span>-</span><span>Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.</span></p><br><p><span>-</span><span>Strong Enterprise Architecture documentation skills</span></p><br> <br> <br><br> Education/Experience Requirements: <br> <p><span>-</span><span>University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), Masters preferred</span></p><br><p><span>-</span><span>At least 8 years of relevant experience, preferably within a highly rated international bank.</span></p><br><p><span>-</span><span>Specific courses in IT Security and Enterprise Architecture</span></p><br> <br> <br> </div>

Role Objective <br>The Investment Officer will assist in processing of all FEQ/PT, Bond/PT and QE transactions for the corresponding banks, in accordance with Doha Bank and regulatory guidelines. The incumbent will ensure prompt receipt of approvals, maintain records on transaction volume, and contribute towards MIS reporting on account of audit/procedural requirements. The job holder will ensure that all pending cases in relation to the corresponding are attended to, in a timely manner.<br>Detailed Roles and Responsibilities:<br>Perform all operational activities as assigned by the Section Head – Treasury & Investment Operations, in compliance with local regulations, Doha Bank’s policies and approved T&I Operations policies and procedures. Receive, review and record all documents approved by the respective internal departments/stakeholders with respect to FEQ/PT, Bond/PT and QE transactions, in line with the approval matrix, and as per the bank’s T&I Operations Policy and Procedure guidelines. Ensure that the details pertaining to FEQ/PT, Bond/PT and QE transactions are promptly recorded in the respective pending cases file, to have an accurate tracking of the same. Ensure that rights issue applications are obtained from the respective T&I employees prior to rights issue investments. Review and process the rights issue applications received from the corresponding banks in a timely manner and as per the SLAs. Liaise with the Investment dealers/ Stock Brokers to obtain confirmations through the approved communication modes on account of deals signed and executed. Liaise with the respective employees, for rectification of discrepancies, if any found, with respect to approvals and/or deals. Promptly keep system and hard copy of records related to all the investment proposals received, post accounting of transactions by the respective assigned staffs, furthering the execution. Assist the Section Head in reviewing and investigating in liaison with the respective departments upon the cases which are pending on account of operational errors. Contribute towards the preparation of current and up-to-date periodic/ ad-hoc reports on section activities, as directed by the Section Head – Treasury & Investment Operations, to meet regulatory/audit/compliance/procedural requirements. Perform daily verification and reconciliation of outstanding items related to Doha Bank NOSTRO accounts against the manual/ system posting carried out by the respective employees.<br>Educational Qualifications & Experience: <br>University graduate with a degree in Business or Banking or Finance or any other related discipline. Master’s degree in Management any other related discipline will be an added advantage.05-08 years of total experience in financial services/banking industry, entailing responsibilities pertaining to the specific area of discipline. Experience in treasury and investment settlements operations in banking industry.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose Summary: <br> <p><span>The incumbent will: </span></p><br><p><span>- Support in controlling and monitoring the ongoing projects and ensure that these are adhering to the strategic project plan. </span></p><br><p><span>- Support in the review and approval of all enhancement of process / system quality certifications. </span></p><br><p><span>- Provide support to conduct development and re-engineering studies on identified processes, products or services. </span></p><br><p><span>- Control and monitor the ongoing projects with the Operations domains and ensure that these are adhering to the strategic project plan. </span></p><br><p><span>- Review and approve all enhancement of process / system quality certifications. </span></p><br><p><span> - Conduct development and re-engineering studies on identified processes, products or services for international branches.</span></p><br> <br> <br><br> Essential Duties &amp; Responsibilities by Dimensions: <br> <p><strong><span>A. Shareholder &amp; Financial: </span></strong></p><br><p><span>- Monitor Key Performance Indicators (KPIs including TAT, errors rat, and service level agreement) for performance monitoring and quality measurement purposes for the transactions performed by respective Operations teams and monitor their achievement on periodic basis.</span></p><br><p><span> - Implements KPI’s and best practices for Assistant Manager, Quality Control role. </span></p><br><p><span>- Act within the limits of the powers delegated to the incumbent </span></p><br><p><span>- Promote cost consciousness and efficiency and enhance productivity, to minimize cost, avoid waste, and optimise benefits for the bank. </span></p><br><p><strong><span>B. Customer (Internal &amp; External): </span></strong></p><br><p><span>- Build and maintain strong and effective relationship with all other related departments and units to achieve the Group’s goals/ objectives.</span></p><br><p><span>- Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required. </span></p><br><p><span>- To assist customers in all their queries on Bank’s product and seek solution to their requests. </span></p><br><p><span>- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. </span></p><br><p><strong><span>C. Internal (Processes, Products, Regulatory): </span></strong></p><br><p><span>- Establish procedures for the safekeeping of all client documents where applicable, ensuring that documents are safe from theft/ damage and the environment and send it to the archiving store. </span></p><br><p><span>- Ensure all KYC and other regulatory requirements are met while reviewing operations transactions / activities and necessary records are available. - Ensure employee training and development with Direct Supervisors are being conducted. </span></p><br><p><span>- Make sure to conduct Periodic meetings with Direct Supervisors. </span></p><br><p><span>- Ensure smooth running of day-to-day work, including strict adherence to policies and procedure. </span></p><br><p><span>- Ensure timely delivery of accurate data and performance reporting to the clients (where applicable) and to the management. </span></p><br><p><span>- Build and maintain strong and effective relationship with all other related Stakeholders to achieve Group’s goals </span></p><br><p><span>- Support International Branches and subsidiaries </span></p><br><p><strong><span>D. Learning &amp; Knowledge: </span></strong></p><br><p><span>- Possess superior knowledge of developments in branch operations processes, controls, rules/ regulations /audit / quality and best practices, as applicable. </span></p><br><p><span>- Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. </span></p><br><p><span>- Understanding of the financial instruments. </span></p><br><p><span>- Good understanding of asset valuation methods and related market standards. </span></p><br><p><span>- Strong understanding of the fund and mandate management strategies.</span></p><br> <br> <br><br> Education/Experience Requirements: <br> <p><span>- Bachelor's degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)</span></p><br><p><span>- At least 4 years of relevant experience, preferably within a highly rated international bank. </span></p><br><p><span>- Bachelor's degree in business administration.</span></p><br> <br> <br> </div>

الهدف من الدور <br>سيقوم شاغل المنصب بأداء أنشطة تتعلق بخصوصية البيانات في بنك الدوحة، بما يتوافق مع السياسات والإجراءات والقوانين والأنظمة المعمول بها المتعلقة بخصوصية البيانات. وسيقوم بمساعدة فريق العمل في تطوير وتنفيذ برنامج خصوصية بيانات البنك، وضمان الامتثال للبيانات من خلال الآليات المناسبة، وتدريب الموظفين بالتعاون الوثيق مع أصحاب المصلحة المعنيين.<br>الأدوار والمسؤوليات المفصلة:<br>أداء جميع الأنشطة التشغيلية المسندة من السلطة الإشرافية، بما يتوافق مع التشريعات المحلية، وسياسات بنك الدوحة، والسياسات والإجراءات المعتمدة للوحدات/الأقسام. دعم تطوير وتنفيذ إطار عمل خصوصية بيانات البنك وبرنامجه وفقًا للقوانين والأنظمة المعمول بها المتعلقة بخصوصية البيانات. التعاون الوثيق مع أصحاب المصلحة المعنيين لضمان الامتثال للقوانين والأنظمة المعمول بها بشأن خصوصية البيانات للبنك. إعداد سياسات وإجراءات وإشعارات خصوصية البيانات، وإجراء مراجعة سنوية لهذه الوثائق للتأكد من توافقها مع التحديثات القانونية والتنظيمية والمؤسسية. التعاون الوثيق مع أصحاب المصلحة المعنيين في تطبيق سياسات وإجراءات وإشعارات خصوصية البيانات في جميع أنحاء البنك. مساعدة الأبطال في مجال الخصوصية ومدراء تطبيقات تكنولوجيا المعلومات في صيانة سجلات أنشطة المعالجة ومخططات تدفق البيانات (DFDs). إجراء تقييمات تأثير خصوصية البيانات لعمليات أعمال البنك وتطبيقات تكنولوجيا المعلومات التي تعالج البيانات الشخصية للموظفين والعملاء والموردين وغيرهم. التنسيق مع أصحاب المصلحة المعنيين لضمان التزام جميع عمليات الأعمال بسياسات وإجراءات خصوصية البيانات الداخلية. التنسيق مع أصحاب تطبيقات تكنولوجيا المعلومات لضمان التزام جميع التطبيقات التكنولوجية التي تحتوي على بيانات شخصية بسياسات وإجراءات خصوصية البيانات الداخلية.<br>المؤهلات العلمية والخبرة: <br>حاصل على شهادة جامعية في علوم الحاسوب أو هندسة الحاسوب أو أمن المعلومات أو أي تخصص ذي صلة. 5 إلى 8 سنوات من الخبرة الإجمالية في قطاع الخدمات المالية/المصرفي، تتضمن مسؤوليات تتعلق بالمجال المحدد للتخصص. خبرة سابقة في خصوصية البيانات/حماية البيانات أو الامتثال للبيانات في قطاع الخدمات المالية.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose Summary: <br> <p><span>The incumbent will perform the settlement, processing and reconciliation transactions pertaining to all accounts and will ensure customer satisfaction by providing superior customer service. </span></p><br> <br> <br><br> Essential Duties &amp; Responsibilities by Dimensions: <br> <p><strong><span>A. Shareholder &amp; Financial: </span></strong></p><br><p><span>- Implements KPI’s and best practices for Manager, Accounting &amp; Settlement role. </span></p><br><p><span>- Act within the limits of the powers delegated to the incumbent. </span></p><br><p><span>- Promote cost consciousness and efficiency and enhance productivity, to minimize cost, avoid waste, and optimise benefits for the bank. </span></p><br><p><strong><span>B. Customer (Internal &amp; External): </span></strong></p><br><p><span>- To assist customers in all their queries on Bank’s product and seek solution to their requests.</span></p><br><p><span> - Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. </span></p><br><p><span>- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. </span></p><br><p><span>- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. </span></p><br><p><strong><span>C. Internal (Processes, Products, Regulatory): </span></strong></p><br><p><span>- Process charge backs and disputes within the required time frame in order to reduce losses. </span></p><br><p><span>- Ensure posting of transactions on a daily basis so that operating standards are fulfilled. </span></p><br><p><span>- Process card transactions disputes in an accurate and timely basis to meet customer demands.</span></p><br><p><span> - Reconcile the accounts on a daily basis. </span></p><br><p><span>- Assist branches and related departments as needed </span></p><br><p><span>- Answer questions and resolve problems as needed. </span></p><br><p><span>- Support and replace Card Processing personnel as needed. </span></p><br><p><span>- Keep management informed of area activities and of any significant problems.</span></p><br><p><span>- Attend and participate in meetings as required.</span></p><br><p><span>- Stay abreast of changes in Card disputes operations and policies. </span></p><br><p><span>- Extract MIS on timely basis for the purpose of closely monitoring them. </span></p><br><p><span>- Ensure compliance with all legal and regulatory pronouncements.</span></p><br><p><span>- Ensure full awareness of all the policies and procedures issued in relation to money laundering prevention. </span></p><br><p><span>- Support International Branches and subsidiaries </span></p><br><p><strong><span>D. Learning &amp; Knowledge: </span></strong></p><br><p><span>- Stay abreast of changes in Card Processing operations and policies. </span></p><br><p><span>- Proactively identify areas for professional development of self and undertake development activities. </span></p><br><p><span>- Seek out opportunities to remain current with all developments in professional field. </span></p><br><p><strong><span>E. Legal, Regulatory, and Risk Framework Responsibilities: </span></strong></p><br><p><span>- Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). </span></p><br><p><span>- Understand and effectively perform your role under the Three Lines of Defense principle to identify measure, monitor, manage and report risks.</span></p><br><p><span>- Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. </span></p><br><p><span>- Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. </span></p><br><p><span>- Maintain appropriate knowledge to ensure full qualification to undertake the role. </span></p><br><p><span>- Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. </span></p><br><p><span>- Attend mandatory (internal and external) seminars as instructed by the Bank.</span></p><br> <br> <br><br> Education/Experience Requirements: <br> <p><span> -Bachelor's degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study) </span></p><br><p><span>-At least 6 years of relevant experience, preferably within a highly rated international bank / cards operations is preferable. </span></p><br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose Summary <br> <p><span>The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group’s products and services and encouraging customers to increase their business with the Group</span></p><br> <br> <br><br> Essential Duties &amp; Responsibilities by Dimensions <br> <p><strong><span>A. Shareholder &amp; Financial: </span></strong></p><br><p><span>-Proactively market the Group’s products to increase sales volume and profitability, and to achieve or exceed set targets and goals. </span></p><br><p><span>-Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes. </span></p><br><p><span>-Implements KPI’s and best practices for Associate, Corporate Customer Services </span></p><br><p><span>-Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. </span></p><br><p><strong><span>B. Customer (Internal &amp; External): </span></strong></p><br><p><span>-Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations. </span></p><br><p><span>-Attends and resolves all customer queries at the branch within specified TAT to ensure customer satisfaction. </span></p><br><p><span>-Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention. </span></p><br><p><span>-Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required. </span></p><br><p><span>-Build and maintain strong and effective relationship with branch customers and all other related units of the Group to achieve goals/objectives. </span></p><br><p><span>-To assist customers in all their queries on Bank’s product and seek solution to their requests. </span></p><br><p><span>-Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. </span></p><br><p><span>-Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. </span></p><br><p><span>-Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. </span></p><br><p><strong><span>C. Internal (Processes, Products, Regulatory):</span></strong></p><br><p><span>-Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group. </span></p><br><p><span>-Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc. </span></p><br><p><span>-Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc. </span></p><br><p><span>-Coordinate with tellers and branch operations staff on an “as is needed” basis to ensure smooth operations, and timely and friendly service delivery. </span></p><br><p><span>-Prepare CB MIS reports as and when required by RM, Sector managers or senior manager CB to ensure they have timely and accurate information available. </span></p><br><p><span>-Update and input customer information/data to ensure customer's status on System is current </span></p><br><p><span>-Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary. </span></p><br><p><span>-Refer to Manager, Customer Services for any unresolved queries on transactions handled. </span></p><br><p><span>-Monitors the service standards operational in the branches and looks for creative ways to improve service delivery. </span></p><br><p><span>-Ensures compliance to internal service quality standards and compliance to audit requirements </span></p><br><p><strong><span>D. Learning &amp; Knowledge: </span></strong></p><br><p><span>-Possess working knowledge of branch customer service to carry out duties and responsibilities</span></p><br><p><span>-Identify related areas for professional development of self. </span></p><br><p><span>-Proactively identify areas for professional development of self and undertake development activities.</span></p><br> <br> <br><br> Education and Experience Requirements <br> <p><span>- Bachelor's degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), </span></p><br><p><span> - No years of experience </span></p><br> <br> <br> </div>

Role Objective <br>The incumbent will support the Manager General Underwriting in achieving the assigned premium/service targets in terms of renewal/new businesses of corporate & retail clients. The incumbent will perform assigned administrative/operational activities, in line with legal requirements, industry regulations and internal business / process guidelines, including but not limited to policy verification, system verification /endorsement, stakeholder support, due diligence, market research, data verification, periodic reporting and record keeping. The incumbent will work closely with the respective internal/external stakeholders to ensure delivery of consistent service experience to the General Insurance Customers.<br>Detailed Roles and Responsibilities:Perform all activities, as assigned by the Manager general Underwriting, in compliance with applicable regulations, and internal policies/procedures. Collect and analyze necessary financial/contextual information to process client requests, including but not limited to policy issuance, endorsements, renewals, etc. Provide necessary guidance to the customers and other stakeholders on respective general Insurance underwriting aspects, including but not limited to terms and conditions, processing procedures etc., in terms of new policies and renewals, in line with internal mandates/policies and procedures. Promptly solve / route concerns and other actionable data to the relevant internal/ external stakeholders for timely resolution, in support of general underwriting operations. Negotiate and/or review the terms and conditions of Insurance policies with the customers, and/ or respective stakeholders, as applicable, to arrive upon competitive insurance quotes within authority limits assigned. Ensure verification and processing of policies, renewals and endorsements based on client in Premia, in line with the underwriting standards.<br><br><br>Verify the premium calculation against the auto generated figures from Premia. Work closely with the Manager general Underwriting and the Reinsurance unit on account of facultative placements of the policies. Examine and validate the insurance proposals in SME team received from the clients or from other souring channels, as applicable. Coordinate with Trade Finance Department and review/approve and ensure timely issuance of policies, necessary endorsements. Review / share accurate insurance quotes with the customers, and/ or Brokers or Marketing section employees, as applicable. Determine suitable insurance premiums based on background information and analysis, in conjunction with the Manager. Ensure review/ approval of / issuance of policies, necessary endorsements and prompt maintenance of updated records of policies underwritten/related conclusions/directives. Consolidate and prepare periodic/ad-hoc reports on the premium generated utilizing PREMIA, and, section achievements/progress updates, as and when assigned by the reporting authorities. Perform market research to ascertain necessary information on competitive Insurance products, including but not limited to premium rates, terms and conditions, coverage factors, and industry best practices and update reporting authorities on the same. Contribute towards and assist the Manager in amendments of policies and procedures within the section, in line with the regulatory/market environments and organizational mandates and ensure adherence with the same. Contribute towards the process improvement / quality enhancement initiatives within the section. Deliver consistent customer service experience to the assigned stakeholders on matters related to SME segment Insurance underwriting, within the parameters set by the management. Comply with audit, compliance, procedural control measures set by management and regulatory guidelines. Maintain highest standards of confidentiality, professional conduct, ethics and integrity in the provision of services within the section.<br>Educational Qualifications: University graduate with a degree in Business, Mathematics, Economics, Insurance or Accounting, or any other related discipline. Experience: Minimum of 4 years’ experience or more years of total experience in insurance industry, entailing responsibilities pertaining to the specific area of discipline.

<p><strong>الهدف من الوظيفة </strong></p><p><br></p><p>سيقدم <strong>محلل الائتمان</strong> الدعم التشغيلي والتحليلي في إعداد مقترحات/طلبات الائتمان، مما يضمن المراقبة الفعالة لجميع جوانب العمل من حيث جودة الائتمان، وفقًا للسياسات والإجراءات الداخلية وتوجيهات مصرف قطر المركزي والإطار التنظيمي ذات الصلة. سيقوم شاغل الوظيفة بتحديد وقياس ومراقبة والتحكم وإجراء مراجعات دورية للمخاطر الملازمة للمحافظ المخصصة. كما سيقوم شاغل الوظيفة بتحليل نقاط القوة والضعف لدى العملاء، وتقديم التوصيات، وتدوين أي انحرافات عن السياسات والشروط، حسب الاقتضاء، وسيعد ويراجع التقارير السنوية أو الربع سنوية وفقًا لما هو مناسب للمحافظ.</p><p><br></p><p><strong>المهام والمسؤوليات التفصيلية:</strong></p><p><br></p><ul><li>أداء جميع الأنشطة الموكلة من قبل المسؤول المباشر، بما يتوافق مع الإرشادات التنظيمية، والسياسات والإجراءات الداخلية.</li><li>إعداد مقترحات الائتمان مع تقديم التفسيرات المناسبة للجوانب المالية وتحديد عوامل المخاطر واقتراح معززات الائتمان، حسب الاقتضاء، وبما يتوافق مع سياسات الائتمان والإطار التنظيمي وتقديم التوصيات.</li><li>ضمان إجراء التقييم الائتماني الداخلي وعائد الاستثمار المعدل حسب المخاطر (RAROC) لجميع العملاء المقترضين وتحديثها بشكل سنوي أو عند منح تسهيلات جديدة، أو توفر معلومات جديدة، إلخ.</li><li>المراجعة لضمان اكتمال جميع المستندات الائتمانية، من خلال تحديد أي نقص في التوثيق، إن وجد، وإبلاغ الموظفين المعنيين للحل في الوقت المناسب.</li><li>تقييم الجدارة الائتمانية من خلال جمع المعلومات ذات الصلة (نقاط القوة والضعف المتعلقة بالأداء التشغيلي التاريخي) الخاصة بالعملاء للتسهيلات الممنوحة/التي سيتم منحها.</li><li>التنسيق مع الموظفين المعنيين للحصول على توضيحات/تصحيحات بسبب عدم اكتمال المعلومات المقدمة، ولضمان إنجاز جميع طلبات الائتمان خلال الإطار الزمني المحدد.</li><li>المراجعة لضمان توافق جميع التوثيقات مع الموافقات الائتمانية وسياسات الائتمان.</li><li>المراجعة لضمان تقديم جميع المستندات المطلوبة المتعلقة بمعالجة الائتمان، بما في ذلك على سبيل المثال لا الحصر السجلات التجارية، إلخ.</li><li>الاستجابة الفورية و/أو تصعيد الطلبات و/أو الاستفسارات المقدمة من العملاء الداخليين والخارجيين وإدارة الالتزام ضمن الصلاحيات المحددة وفقًا للتوجيهات.</li><li>التنسيق مع إدارة إدارة المخاطر فيما يتعلق بالحدود الجديدة/تجديد الحدود/إدخال الحدود والجوانب الأخرى ذات الصلة.</li></ul><p><br></p><p><strong>المؤهلات والخبرات المطلوبة: </strong></p><p><br></p><ul><li>خريج جامعي حاصل على درجة في إدارة الأعمال أو العلوم المصرفية أو المالية أو أي تخصص آخر ذات صلة.</li><li>تعد درجة الماجستير في الإدارة أو أي تخصص آخر ذات صلة ميزة إضافية.</li><li>خبرة إجمالية تتراوح بين 05 إلى 08 سنوات في قطاع الخدمات المالية/المصرفية، تتضمن مسؤوليات تتعلق بالمجال التخصصي المحدد.</li><li>خبرة في التحليل الائتماني، مع فهم قوي للقطاع المصرفي المحلي.</li><li>إتقان اللغتين العربية والإنجليزية بطلاقة</li></ul><p><br></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><p>We are currently looking Enterprise Infrastructure Architect for our Qatar operations with the following terms &amp; conditions.</p><br><p>Education/Experience Requirements:</p><br><p>• University graduate (Computer Science or related degree) with at least 4 years experience in financial services with a specialization in infrastructure architecture, design and management.</p><br><p>• Specific courses in IT security and Infrastructure Architecture.</p><br><p>Required Special Skills:</p><br><p>• Self-driven with well-developed motivational and team-building skills.</p><br><p>• Strong experience in Architectural design.</p><br><p>• Excellent oral and written communication skills in English and Arabic (preferable).</p><br><p>• Effective leadership and management skills.</p><br><p>• Strong analytical, problem solving, and decision-making skills.</p><br><p>• Project management skills.</p><br><p>• Strong documentation skills.</p><br><p>• Good interpersonal skills.</p><br><p>Essential Duties &amp; Responsibilities by Dimensions:</p><br><p>A. Shareholder &amp; Financial:</p><br><p>• Coordinate with the Head of Enterprise Architecture to provide architectural recommendations that fall inline with the Group’s overall strategy and vision.</p><br><p>B.Customer (Internal &amp; External):</p><br><p>• Meet with internal managers and project owners to understand and document their requirements prior to providing suitable solutions.</p><br><p>• Build and maintain strong and effective relationship with all other related departments, units and vendors to achieve the Group’s goals/ objectives.</p><br><p>C.Internal (Processes, Products, Regulatory):</p><br><p>• Develop and deliver against the organization’s strategy and successfully implement Infrastructure Architecture through active engagement delivery and investment programs.</p><br><p>• Use industry standard architecture methodologies to successfully implement and grow the Infrastructure Architecture of the bank.</p><br><p>• Design and Build an up to date Infrastructure Architecture to ensure smooth and seamless propagation of data between systems and subsystems.</p><br><p>• Cover all internal systems as well as their dependence on multiple vendor products and services.</p><br><p>• Propose new enterprise standards based on business need, IT need and technology advances. Assist project teams to implement the standards into business applications.</p><br><p>• Employ and enforce IT industry standards such as ITIL.</p><br><p>• Performs architecture reviews with infrastructure teams, Internal Risk management (IRM) and audit teams to ensure adherence to standards, information risk management policies.</p><br><p>• Work closely with network and infrastructure teams, and project teams to understand their needs and ensure the best enterprise standard is implemented.</p><br><p>• Identify gaps in the Corporate Information/Data Model and address them actively in collaboration with the business support teams.</p><br><p>• Maintains a technology watch to identify emerging technologies that are relevant to the line of business. Builds awareness of key emerging technologies and promotes to the business in order to address their issues.</p><br><p>• Lead the preparation and maintenance of documentation and standards for the different activities and systems user guides as per the overall documentation policy.</p><br><p>• Ensure that design and development standards are integrated with the Group’s governance framework.</p><br><p>• Ensure compliance and adherence to existing standards and policies in regards to IT security, internet and VPN security, and BCP and disaster recovery.</p><br><p>• Carry out requirements as directly assigned by the Head of IT Enterprise Architecture and in accordance with the overall business plan.</p><br><p>D.Learning &amp; Knowledge:</p><br><p>• Understand user requirements and existing systems in order to provide the proper solutions by enhancing the existing systems or providing new systems.</p><br><p>• Strong knowledge of infrastructure architecture and limitations in deciding on methods of problem solving which may impact overall resource availability and time to deliver changes. Perform careful analysis to ensure changes are in congruence with the Group’s long term planning and approved strategy.</p><br><p>• Initiate regular meetings which aim to add value by discussing progress, problems, and any other issues of concern.</p><br><p>• Identify areas for professional development of self and direct reports and act to enhance professional development of self and others.</p><br><p>E.Other:</p><br><p>• Ensure high standards and security of confidentiality to safeguard commercially sensitive information.</p><br><p>Joining time frame: 2 weeks (maximum 1 month)</p><br><br><br> </div>

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Purpose Summary<br><br>The incumbent will perform tasks pertaining to the timely issuance of Import Letters of Credit (L/Cs) in a way that supports the business units and ensures a good working relationship with the Group’s clients.<br><br>Essential Duties & Responsibilities By Dimensions<br><br> Shareholder & Financial: Implements KPI’s and best practices for Senior Associate, Issuance (LCs) role. Act within the limits of the powers delegated to the incumbent. Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the Bank. Customer (Internal & External): Liaise with internal and external clients in order to meet their needs in a timely and accurate manner. Proactively identify areas for professional development and undertake development activities. Seek opportunities to remain current with all developments in the professional field. Internal (Processes, Products, Regulatory): Accurately handle complex processes relating to Import Letters of Credit in strict compliance with International Chamber of Commerce (ICC) Rules. Receive and review Import Letters of Credit applications with special terms and conditions to ensure receipt of complete transactions. Issue Letters of Credit with special terms and conditions, including Revolving, Back-to-Back, Transferable and Standby L/Cs. Check documents, identify discrepancies and communicate with negotiating banks to safeguard QNB’s interests. Ensure transaction documentation submitted for authorization is accurate and processed in a timely manner. Release sight and acceptance documents relating to Import Letters of Credit transactions to clients. Deal with clients and ensure routine operational issues are processed efficiently. Ensure L/C applicants possess valid commercial registrations and that terms and conditions are clear and precise. Ensure the L/C amount does not exceed the maximum amount permitted under the customer’s application. Ensure L/Cs are properly authorized within approved limits or supported by appropriate approvals. Ensure all L/Cs comply with Uniform Customs and Practice (UCP), local import regulations and Group policies. Maintain L/C documents safely and ensure adherence to approved limits established for each client and bank. Learning & Knowledge: Stay abreast of all new local and international regulations pertaining to Import Letters of Credit. Ensure high standards of confidentiality to safeguard commercially sensitive information. Proactively identify areas for professional development and undertake development activities. Seek opportunities to remain current with developments in the professional field.<br><br>Education/Experience Requirements<br><br>Bachelor degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study) At least 2 years of relevant experience, preferably within a highly rated international bank<br><br>Note: you will be required to attach the following:<br><br>Resume/CVQID (Front & Back) Passport Education Certificate Birth Certificate

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Purpose Summary<br><br>The incumbent is mainly responsible for providing various cash based services to customers over the counter in an efficient, courteous and error-free manner, and based on seniority to replace the Head Teller during his absence<br><br>Essential Duties & Responsibilities By Dimensions<br><br> Shareholder & Financial: Carry out branch cash and other teller-related transactions in a timely and efficient manner to facilitate achievement of pre-approved branch targets. Implements KPI’s and best practices for Senior Teller Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Ensure customer satisfaction all times by providing cash services in the most expeditious manner. To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): Process transactions (cash, checks, remittance requests, credit card and loan payments etc) in compliance with the approved policies/ procedures and the applicable regulatory guidelines. Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents. Identify suitable opportunities to cross-sell products or services offered to customers. Authorize transactions within the range delegated to the incumbent. Forward all clearing items and remittance requests received from customers to the concerned department/ unit within Group Infrastructure for processing. Balance currency, coin, and checks in cash drawers and prepare the requisite report at the end of the day. Ensure all unresolved queries with respect to specific transactions and concerns are brought to the attention of the Officer in Charge. Learning & Knowledge: Possess working knowledge of functions to be performed in the teller area and related risks together with a working knowledge of operations and controls. Identify related areas for professional development of self and act accordingly. Provide training to the team of tellers as and when needed and solve difficulties beyond their expertise. Seek out opportunities to remain current with all developments in professional field.<br><br>Education And Experience Requirements<br><br> Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), At least 2 years of relevant experience, preferably within a highly rated international bank.<br><br>Note: you will be required to attach the following:<br><br>Resume/CVPassport QIDEducation Certificate Birth Certificate

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Purpose Summary<br><br>The incumbent is mainly responsible for providing various cash based services to customers over the counter in an efficient, courteous and error-free manner, and based on seniority to replace the Head Teller during his absence<br><br>Essential Duties & Responsibilities By Dimensions<br><br> Shareholder & Financial: Carry out branch cash and other teller-related transactions in a timely and efficient manner to facilitate achievement of pre-approved branch targets. Implements KPI’s and best practices for Senior Teller Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Ensure customer satisfaction all times by providing cash services in the most expeditious manner. To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): Process transactions (cash, checks, remittance requests, credit card and loan payments etc) in compliance with the approved policies/ procedures and the applicable regulatory guidelines. Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents. Identify suitable opportunities to cross-sell products or services offered to customers. Authorize transactions within the range delegated to the incumbent. Forward all clearing items and remittance requests received from customers to the concerned department/ unit within Group Infrastructure for processing. Balance currency, coin, and checks in cash drawers and prepare the requisite report at the end of the day. Ensure all unresolved queries with respect to specific transactions and concerns are brought to the attention of the Officer in Charge. Learning & Knowledge: Possess working knowledge of functions to be performed in the teller area and related risks together with a working knowledge of operations and controls. Identify related areas for professional development of self and act accordingly. Provide training to the team of tellers as and when needed and solve difficulties beyond their expertise. Seek out opportunities to remain current with all developments in professional field.<br><br>Education And Experience Requirements<br><br> Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), At least 2 years of relevant experience, preferably within a highly rated international bank.<br><br>Note: you will be required to attach the following:<br><br>Resume/CVPassport QIDEducation Certificate Birth Certificate

Role Title Senior Project Manager<br>Job Purpose Summary The Senior Project Manager participates in planning and implementation processes of projects undertaken by the group. The incumbent will be coordinating and monitoring the ongoing projects and insure that these projects are on schedule and as per the strategy plan, also, to prioritize and reschedule the projects as per the resources and criticality of the user requirements and provide support to team members in providing any solutions and any operations related problems. The incumbent will also be responsible for ensuring projects’ compliance with the Group-wide Operational standards, policies/procedures, industry best practices and pertinent laws and regulations.<br>Key Responsibilities Program & PMO Governance Establish and run a fit-for-purpose PMO framework covering governance, reporting, planning, risk, issue, dependency, and financial management. Define program standards, templates, controls, and cadence appropriate for a multi-year strategic transformation. Maintain the integrated program plan across all 2030 strategy initiatives and workstreams. Ensure clear alignment between strategic objectives, regulatory requirements, and execution priorities.<br>Consultant & Vendor Management Support the procurement, selection, and onboarding of external consultants, including those responsible for Business Requirements definition and transformation delivery. Define scopes of work, deliverables, milestones, and success criteria for consulting engagements. Act as central coordination point for consultants, ensuring consistency of outputs, avoidance of duplication, and adherence to program standards. Monitor consultant performance against agreed deliverables, timelines, and budgets.<br>Business Requirements & Delivery Oversight Oversee the development of Business Requirements, ensuring they are comprehensive, prioritized, traceable to strategy, and suitable for downstream implementation. Coordinate inputs from business, operations, compliance, risk, technology, and investment teams. Ensure dependencies between requirements, operating model changes, and implementation phases are clearly identified and managed.<br>Stakeholder & Executive Reporting Produce concise, decision-ready reporting for senior management and program governance forums. Facilitate program steering committees, design authorities, and executive checkpoints. Act as a trusted interface between sponsors, business leads, consultants, and delivery teams. Education/Experience Requirements:- Bachelor degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)- At least 10 years of relevant experience, preferably within a highly rated international bank / IT Operation fields of which at least 5 to 6 years in bank in a Supervisory capacity in responsibilities relating to project management ;products knowledge ; Operation and business excellence<br>Required Special Skills:<br>- Efficient planning and co-ordination skills, which are necessary to effectively prioritize the projects and to achieve the targeted schedule. Knowledge of project management techniques/tools and methodologies.- Previous experience in working with banking applications, payment systems and Policy and Procedure.- Good understanding of Home Banking, ATM Management systems, Card Management system; Foreign Trade ;Treasury products and any other Operation product.- Problem solving/ decision making skills.- Good adaptability to multinational environment, with wide exposure to various cultures and customs.- Operations Management skills (capacity planning, project management, performance management, MIS and budgets).- Evident and proven ability to provide superior customer service.- Excellent oral and written communication skills in both English and Arabic.- Excellent coaching skills. - In-depth understanding of relevant processes and applicable standards.- Strong analytical and planning skills.- Ability to manage multiple project priorities at the same time.- Leadership skills; demonstrated ability to effectively motivate, organize and empower personnel.- Study all existing products and suggest best practice to minimize Risk; increase- Automation and improve productivity and income as per Market behaviour. - Lead teams for any system testing; UAT and go life and Products enhance- Well-versed on Waterfall and Agile project implementation methodology- Expertise in project implementation/full project life-cycle

Role Title Senior Project Manager<br>Job Purpose Summary The Senior Project Manager participates in planning and implementation processes of projects undertaken by the group. The incumbent will be coordinating and monitoring the ongoing projects and insure that these projects are on schedule and as per the strategy plan, also, to prioritize and reschedule the projects as per the resources and criticality of the user requirements and provide support to team members in providing any solutions and any operations related problems. The incumbent will also be responsible for ensuring projects’ compliance with the Group-wide Operational standards, policies/procedures, industry best practices and pertinent laws and regulations.<br>Key Responsibilities Program & PMO Governance Establish and run a fit-for-purpose PMO framework covering governance, reporting, planning, risk, issue, dependency, and financial management. Define program standards, templates, controls, and cadence appropriate for a multi-year strategic transformation. Maintain the integrated program plan across all 2030 strategy initiatives and workstreams. Ensure clear alignment between strategic objectives, regulatory requirements, and execution priorities.<br>Consultant & Vendor Management Support the procurement, selection, and onboarding of external consultants, including those responsible for Business Requirements definition and transformation delivery. Define scopes of work, deliverables, milestones, and success criteria for consulting engagements. Act as central coordination point for consultants, ensuring consistency of outputs, avoidance of duplication, and adherence to program standards. Monitor consultant performance against agreed deliverables, timelines, and budgets.<br>Business Requirements & Delivery Oversight Oversee the development of Business Requirements, ensuring they are comprehensive, prioritized, traceable to strategy, and suitable for downstream implementation. Coordinate inputs from business, operations, compliance, risk, technology, and investment teams. Ensure dependencies between requirements, operating model changes, and implementation phases are clearly identified and managed.<br>Stakeholder & Executive Reporting Produce concise, decision-ready reporting for senior management and program governance forums. Facilitate program steering committees, design authorities, and executive checkpoints. Act as a trusted interface between sponsors, business leads, consultants, and delivery teams. Education/Experience Requirements:- Bachelor degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)- At least 10 years of relevant experience, preferably within a highly rated international bank / IT Operation fields of which at least 5 to 6 years in bank in a Supervisory capacity in responsibilities relating to project management ;products knowledge ; Operation and business excellence<br>Required Special Skills:<br>- Efficient planning and co-ordination skills, which are necessary to effectively prioritize the projects and to achieve the targeted schedule. Knowledge of project management techniques/tools and methodologies.- Previous experience in working with banking applications, payment systems and Policy and Procedure.- Good understanding of Home Banking, ATM Management systems, Card Management system; Foreign Trade ;Treasury products and any other Operation product.- Problem solving/ decision making skills.- Good adaptability to multinational environment, with wide exposure to various cultures and customs.- Operations Management skills (capacity planning, project management, performance management, MIS and budgets).- Evident and proven ability to provide superior customer service.- Excellent oral and written communication skills in both English and Arabic.- Excellent coaching skills. - In-depth understanding of relevant processes and applicable standards.- Strong analytical and planning skills.- Ability to manage multiple project priorities at the same time.- Leadership skills; demonstrated ability to effectively motivate, organize and empower personnel.- Study all existing products and suggest best practice to minimize Risk; increase- Automation and improve productivity and income as per Market behaviour. - Lead teams for any system testing; UAT and go life and Products enhance- Well-versed on Waterfall and Agile project implementation methodology- Expertise in project implementation/full project life-cycle

<strong>عن QNB<br><br></strong>تأسست مجموعة QNB في عام 1964 كأول بنك تجاري مملوك لقطر، ونمت بثبات لتصبح أكبر بنك في منطقة الشرق الأوسط وإفريقيا (MEA).<br><br>يمتد تواجد مجموعة QNB من خلال شركاتها التابعة والزميلة إلى أكثر من 31 دولة عبر ثلاث قارات، حيث تقدم مجموعة شاملة من المنتجات والخدمات المتقدمة. يبلغ إجمالي عدد الموظفين أكثر من 28,000 موظف يخدمون ما يصل إلى 20 مليون عميل يعملون من خلال 1,000 موقع، مع شبكة أجهزة صراف آلي تضم 4,300 جهاز.<br><br>حافظ QNB على مكانه كأحد أعلى البنوك الإقليمية تصنيفاً من وكالات التصنيف الائتماني الرائدة بما في ذلك ستاندرد آند بورز (A)، وموديز (Aa3)، وفيتش (A+). كما حصل البنك على العديد من الجوائز من أبرز المطبوعات المالية الدولية المتخصصة.<br><br>بناءً على الأداء المالي القوي والمستمر للمجموعة وتواجدها الدولي المتنامي، يصنف QNB حالياً كأعلى علامة تجارية مصرفية قيمة في الشرق الأوسط وإفريقيا، وفقاً لمجلة براند فاينانس.<br><br>تمتلك مجموعة QNB برنامجاً نشطاً للدعم المجتمعي وترعى مختلف الفعاليات الاجتماعية والتعليمية والرياضية.<br><br>ملخص الوظيفة<br><br>سيكون شاغل الوظيفة مسؤولاً عن تطبيق التوجه الاستراتيجي للمشاريع التحولية الرئيسية والشراكات التجارية داخل إدارة الاتصالات والمشاريع الخاصة (GCD) ومجموعة QNB بناءً على توجيهات نائب الرئيس للمشاريع الخاصة. وسيضمن شاغل الوظيفة تحقيق التوافق والمخرجات وفقاً لنطاق المشروع الكامل، وبما يتماشى مع متطلبات المشروع من خلال التنسيق مع مختلف الوحدات داخل الإدارة.<br><br>وصف الوظيفة<br><br><ul><li>ضمان تنفيذ ميثاق المشاريع وتقديم تحديثات مستمرة عن حالة إدارة المشاريع الخاصة</li><li>تنفيذ وتسهيل اتفاقيات الشراكات التجارية وتقديم تحديثات مستمرة حول الفعالية والتقارير لأصحاب المصلحة الرئيسيين</li><li>التنسيق والمتابعة مع الشركاء التجاريين وأصحاب الحقوق بشأن الشروط المتفق عليها وضمان سير المشروع في المسار الصحيح</li><li>تنفيذ خطط المشاريع وخارطة الطريق كما حددها نائب الرئيس للمشاريع الخاصة، بما في ذلك على سبيل المثال لا الحصر، الميزانية والجداول الزمنية للتسليم الناجح للمشروع.</li><li>التنسيق مع الموارد الداخلية والخارجية للتنفيذ المتقن للمشروع.</li><li>تقديم المشورة بشأن أي مخاطر محتملة وتحديث الإدارة التنفيذية لإدارة التغييرات في نطاق المشروع وجدوله الزمني وتكاليفه.</li><li>التنسيق مع الفرق الداخلية داخل GCD لتقديم مشاريع متكاملة وذات أثر وفقاً للمقاييس المحددة.</li><li>إدارة العلاقة مع الموردين الخارجيين مثل موردي الطرف الثالث وضمان المتابعة المستمرة.</li><li>التنسيق لدعم توثيق وتنفيذ سياسات وإجراءات الوحدة التي ستحدد المبادئ والمنهجيات والتقنيات لإرساء إدارة مشاريع فعالة.<br><br></li></ul><strong>المؤهلات<br><br></strong><ul><li>خريج جامعي بدرجة علمية في الإعلانات التجارية أو التسويق أو التخصصات ذات الصلة.</li><li>خبرة لا تقل عن 4 سنوات في مجال التسويق.</li><li>مهارات تواصل شفهية وكتابية جيدة باللغتين الإنجليزية والعربية (يفضل).</li><li>قدرة مثبتة على تحفيز الفريق والمتابعة الدقيقة لخطط المشاريع وتنفيذها.</li><li>القدرة على متابعة المبادرات حتى النهاية.</li><li>قدرة على التخطيط والتنظيم.</li><li>القدرة على العمل مع فرق من خلفيات ثقافية متنوعة.<br><br></li></ul>ملاحظة: سيُطلب منك إرفاق ما يلي:<br><br><ul><li>السيرة الذاتية</li><li>البطاقة الشخصية القطرية</li><li>الشهادة الدراسية</li><li>جواز السفر</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose Summary: <br> <p><span>The incumbent will be responsible for the overall management/ supervision of the Vault Management activities, including but not limited to developing the processes to support the Department’s functioning and liaising with the respective internal departments and external service providers, if hired for this purpose. The incumbent will be responsible for Domestic branch and VIP cash handling. The incumbent is also responsible for the International branch cash flow function (Export and Import). The incumbent will leverage the available resources of the Department to streamline its plans, processes and strategies to be in consonance with the overall Group strategy. Monitoring and analyses of cash movement between vault management and branches arranging for cash delivery and collections from/to VIP customers.</span></p><br> <br> <br><br> Essential Duties &amp; Responsibilities by Dimensions: <br> <p><strong><span>A. Shareholder &amp; Financial: </span></strong></p><br><p><span>-Assist the V.P Transaction Services in the creation of Key Performance Indicators (KPIs), for performance monitoring and quality measurement purposes, pertaining to the entire vault Management and monitor their achievements on periodic basis. </span></p><br><p><span>-Implements KPI’s and best practices for AVP, Vault Management role. </span></p><br><p><span>-Ensure the existence of adequate procedures/ processes to enable timely identification and resolution of instances of loss/ shortage of cash whilst in transit to/ from QNB branches and/ or Qatar Central Bank (QCB). </span></p><br><p><span>-Lead and guide the Department’s annual budgeting process and monitoring thereof. </span></p><br><p><span>-Staff: Number of staff reporting directly or indirectly to be a minimum of 5 </span></p><br><p><span>-Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same. </span></p><br><p><span>-Demonstrate clear understanding of the important factors behind the bank's financial &amp; non-financial performance. </span></p><br><p><strong><span>B. Customer (Internal &amp; External):</span></strong></p><br><p><span>-Ensure the provision of adequate and efficient cash management services to internal customers (i.e. QNB domestic corporate and private banking branches) and thereby help them serve external customers in a more efficient manner, resulting in increased external customer satisfaction levels. </span></p><br><p><span>-Develop Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turn around time (TAT). </span></p><br><p><span>-Enter into agreements/contracts with the external service providers, if any engaged to perform cash transportation activities to/ from QNB branches and/ or QCB with ultimate use such contracts </span></p><br><p><span>-Build and maintain strong and effective relationships with all the other related departments to achieve the Group’s goals/ objectives. </span></p><br><p><strong><span>C. Internal (Processes, Products, Regulatory): </span></strong></p><br><p><span>-Ensure timely transportation of cash to offsite locations in accordance with the pre-determined schedules to ensure adequate availability of cash at all times to enable them to serve their customers. </span></p><br><p><span>-Oversee/ manage operational matters concerning cash collection and delivery services provided to corporate and high net worth clientele who have subscribed to such services, based on the approved list of such customers made available to the Department by the business. </span></p><br><p><span>-Managing the cash delivery process for ATM management. </span></p><br><p><span>-Manage the process of import and export foreign currencies. </span></p><br><p><span>-Safekeeping of bank and corporate customers’ documents. </span></p><br><p><span>-Safekeeping of branches vaults keys. </span></p><br><p><span>-Ensure compliance with internal controls, policies/ procedures and applicable QCB regulations and other legal parameters pertaining to the transportation of cash. Coordinate completion of all reports returns and requests for information in this regard, if any, within specified time scales. </span></p><br><p><span>-Compile relevant MIS on periodic basis for domestic payments, cash &amp; clearing. AGM retail and corporate operation and for the Group’s executive management, as and when required, with respect to the services provided by the Department. </span></p><br><p><span>-Constantly endeavor to improve processes in order to keep the operating costs as low as possible/ improve efficiency of operations and ensure that any such changes are communicated to the relevant department/ personnel responsible to timely update the related procedures. </span></p><br><p><span>-Support International Branches and subsidiaries .</span></p><br> <br> <br><br> Education/Experience Requirements: <br> <p><span>-Bachelor's degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study) </span></p><br><p><span>-At least 10 years of relevant experience, preferably within a highly rated international bank /managerial/ supervisory position related to Cash Vault handling the below functions </span></p><br><p><span>-High standard of cash processing with ultimate use of cash counting machines. </span></p><br><p><span>-Managing import cash from QNB domestic and international branches. </span></p><br><p><span>-Arrange for export cash related to QNB domestic and international branches. </span></p><br><p><span>-Manage cash delivery to ATM management. </span></p><br> <br> <br> </div>