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Additional Information<br><br>Job Number 26107216<br><br>Job Category Housekeeping & Laundry<br><br>Location Building No. 153 Street No. 347, Lusail, Qatar, Qatar,VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>Job Summary<br><br>Responsible for hotel laundry daily operations and services. Position directs and works with employees to wash, dry and iron linen for both guest rooms and Food and Beverage/Culinary Department within existing time constraints. Maintains a safe and clean work environment. Position strives to ensure guest and employee satisfaction while maximizing the department financial performance.<br><br>CANDIDATE PROFILE <br><br>Education And Experience<br><br> High school diploma or GED; 2 years experience in the laundry, housekeeping, or related professional area.<br><br>CORE WORK ACTIVITIES <br><br>Managing Department Operations and Budgets<br><br> Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Supervising and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. Communicating the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety. Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department. Ensures consistent workflow to minimize peaks and valleys in production. Brings issues to the attention of the department manager and Human Resources as necessary. Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. Supervises daily Laundry shift operations and ensures compliance with all policies, standards and procedures. Ordering and managing necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs. Orders cleaning supplies and uniforms within budget. Understands the impact of department’s operations on the overall hotel financial goals and objectives and manages to achieve or exceed budgeted goals. Participates in the management of department’s controllable expenses to achieve or exceed budgeted goals. Works effectively with the Engineering department on Laundry equipment maintenance needs. Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results. Operates all department equipment as necessary and reports malfunctions. Develops, maintains and uses effective back-up plans for breakdowns. Evaluates and implements new techniques, supplies and equipment.<br><br>Leading Discipline Teams<br><br> Ensuring and maintaining the productivity level of employees. Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encouraging and building mutual trust, respect, and cooperation among team members. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br><br>Providing and Ensuring Exceptional Customer Service<br><br> Providing services that are above and beyond for customer satisfaction and retention. Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Sets a positive example for guest relations. Empowers employees to provide excellent customer service.<br><br>Managing and Conducting Human Resources Activities<br><br> Ensuring employee success and event success recognitions are taking place in all shifts. Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Recruiting, interviewing, selecting, hiring, and promoting employees in the organization. Supervises staffing levels to ensure that operational needs and financial objectives are met. Effectively schedules employees to business demands and tracks employee time and attendance. Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns. Manages employee progressive discipline procedures. Manages the employee performance appraisal process. Ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Celebrates successes and publicly recognizes the contributions of team members; ensures employee recognition is taking place on all shifts.<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>En Le Méridien, nos inspiramos en la era de los viajes glamurosos y celebramos cada cultura con el espíritu claramente europeo de disfrutar de la buena vida. Nuestros huéspedes son curiosos y creativos, aficionados a la cultura cosmopolita que aprecian momentos de conexión y relajación para disfrutar del destino. Brindamos un servicio auténtico, elegante y memorable junto con experiencias que inspiran a los huéspedes a deleitarse con la buena vida. Estamos buscando personas curiosas y creativas para unirse al equipo. Si te gusta conectar con huéspedes de ideas afines y deseas crear experiencias memorables, te invitamos a consultar las oportunidades de empleo de Le Méridien. Al unirte a Le Méridien, te unes a una cartera de marcas con Marriott International. Estarás donde puedes llevar a cabo tu mejor trabajo, comenzarás a cumplir tu propósito, formarás parte de un increíble equipo mundial y te convertirás en tu mejor versión.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As the Performance Lead you will be responsible for monitoring operational performance, analyzing service delivery metrics, identifying improvement opportunities, supporting continuous operational excellence across Studio Operations. The role provides data-driven insights, workforce analytics, performance reporting, and operational readiness assessments to support management decision-making and long-term operational effectiveness. Reporting directly to the Manager of Studio Operations, you Performance Lead works closely with managers and team leaders to improve workflows, reduce operational bottlenecks, and enhance service delivery across all studio units.</p><p>Key Responsibilities:</p><ul><li>Produce regular operational performance reports, dashboards, KPI monitoring and tracking, and trend analysis for Studio Operations management, identifying risks and gaps.</li><li>Evaluate workforce utilization, shift effectiveness, resource allocation, and operational capacity to optimize efficiency and support business requirements.</li><li>Track service quality indicators, production incidents, technical disruptions, and operational escalations.</li><li>Conduct root cause analysis and monitor implementation of corrective actions and performance improvement initiatives.</li><li>Work closely with Managers and Team Leaders to improve workflows, reduce operational bottlenecks, and enhance service delivery.</li><li>Support workforce development initiatives by identifying training needs, competency gaps, succession planning requirements, and performance improvement opportunities.</li><li>Support operational capacity planning, workforce forecasting, and readiness assessments to ensure adequate resources are available to meet current and future production demands.</li><li>Provide evidence-based recommendations to Studio Operations leadership to support strategic planning, resource forecasting, and long-term operational requirements.</li><li>Coordinate pre-production readiness reviews for studios, galleries, special events, and major productions.</li></ul><p>Other Responsibilities:</p><ul><li>Attend operational and management review meetings and present performance findings.</li><li>Maintain and update performance dashboards, reporting tools, and operational data sources.</li><li>Support the development of performance standards, metrics, and operational KPIs.</li><li>Contribute to operational planning, budgeting inputs, and resource forecasting through performance data.</li><li>Perform other duties relevant to the job as requested across Al Jazeera Media Network.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor Degree in Media, Communications, Business Administration, Operations Management, Engineering, Data Analytics, or related field.</li><li>Postgraduate qualifications in a related field are preferred.</li><li>Minimum 10 years of professional experience in broadcast or media operations, of which at least 7 years should have been in an operational performance, analytics, planning, or workforce management role.</li></ul><p></p></section>