وظائف مديرين في قطر

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Lead implementing quality assurance processes that meet the company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change.<br>Greet persons entering the office, determine nature and purpose of visit, and direct/escort to destination. Open, read, and prepare answers to routine letters. Locate and attach appropriate files to incoming correspondence requiring replies. Take and distribute meeting minutes to appropriate individuals. Handle and distribute incoming and outgoing mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Transmit information or documents using a computer, mail, or facsimile machine. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Operate standard office equipment other than computers such as telephone, typewriter, fax, photocopier, calculator, and electronic peripherals. Document and communicate all guest requests/complaints to appropriate personnel.<br>Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language and answer telephones using appropriate etiquette. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Summary : <br> <p>The incumbent is primarily accountable for the management of all Custody Clients as well as the Client management team, which consists of Custody Relationship Managers and a Client Services function. The Senior Manager Custody Client Management and Business Development leads the aforementioned team in order to maintain and grow the Custody Client Portfolio and achiever-determined and pre-approved targets.</p><br> <br> <br><br> Main Responsibilities : <br> <p><strong>A. Shareholder &amp; Financial:</strong></p><br><p>- Implement strategies and plans to achieve all volume, revenue, and profit targets.</p><br><p>- Ensure ongoing increase in market share, and sustainable growth rate on the Custody client portfolio. </p><br><p>- Ensure that the marketing impact and sales activities are maximised through the team’s service delivery</p><br><p>- Implements KPI’s and best practices</p><br><p>- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</p><br><p>- Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.</p><br><p>- Demonstrate clear understanding of the important factors behind the bank's financial &amp; non-financial performance.</p><br><p><strong>B. Customer (Internal &amp; External):</strong></p><br><p>- Responsive to the needs of the potential, new and existing customer base and lead the customer focus initiatives in the QNB Custody department. </p><br><p>- Define, establish and conduct reviews on procedures for, on boarding, client meetings, business cases, client engagement plans and yearly activities.</p><br><p>- Owning the common client mailbox, and all other client communication channels and the routines handling client responses according to the agreed SLAs with the clients. </p><br><p>- Build and maintain strong and effective relationship with the all other related departments and units within QNB to achieve the Group’s goals/ objectives.</p><br><p>- Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.</p><br><p>- Responsible for strategically important client relationships engagement.</p><br><p>- Client targeting and marketing.</p><br><p>- Develop client sourcing process / framework and implement with target client identification and prioritization approach.</p><br><p>- Oversee client referral and incentives.</p><br><p>- Mange client target lists using internal and external sources.</p><br><p>- Client contact and acquisition.</p><br><p>- Define and implement client contact approach and guidelines.</p><br><p>- Define and implement client contact strategies for Relationship Officers without portfolio and their continuous engagements.</p><br><p>- Manage allocation of target clients to Relationship Managers and Officers.</p><br><p>- Monitor and maximize sales conversion.</p><br><p>- Client On-boarding.</p><br><p>- Responsible for the on boarding process and the continues account maintenance and the regular and enhanced due-diligence process and KYC-documentation routines.</p><br><p>- Work with Custody Operation teams to ensure the client on-boarding process is managed efficiently according to agreed SLAs.</p><br><p>- Value of Custody client portfolio.</p><br><p>- Set and agree on sales targets with all of the team members.</p><br><p>- Implement client relationship management model.</p><br><p>- Allocate and manage Relationship Manager and Officer portfolios.</p><br><p>- Participate in high value client discussions to support Relationship Managers.</p><br><p>- Work with Head of Product Development and Network Management and External Relations to identify evolving Custody clients’ needs and the product developments process or make connection with the respective product owner(s) within QNB.</p><br><p>- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</p><br><p>- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.</p><br><p>- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</p><br><p><strong>C. Internal (Processes, Products, Regulatory):</strong></p><br><p>- Custody client satisfaction.</p><br><p>- Manage and resolve client issues and proactively feed into business or systems improvement initiatives.</p><br><p>- Implement strategy to maximize client retention. </p><br><p>- Oversee and monitor quality of service provided by Custody Relationship Manager and Officers.</p><br><p>- Monitoring and refinement.</p><br><p>- Track client acquisition pipeline/produce monthly sales report of the Head of Group Custody.</p><br><p>- Bring client input to the product developments function.</p><br><p>- External authority contacts.</p><br><p>- Contribute to the interaction and problem solving in relation to authorities (QFMA, QCB, QCSD, QE etc.) and internal controlling functions as Internal Audit and Compliance.</p><br><p>- Report to Head of Group Custody on progress, key metrics, and major issues and risks</p><br><p>- Manage the Relationship Manager and Officer Team budget. </p><br><p>- Manage the client acquisition budget.</p><br><p>- Monitor client workload of Relationship Managers and Officers and recruit new staff as needed.</p><br><p>- Establish and maintain good relationship with internal functions to ensure excellent service and cross-selling target.</p><br><p>- Monitor and review staff performance; resolve staff performance issues. </p><br><p>- Mentor staff and provide sufficient training and career opportunities to support their growth and maximize their productivity.</p><br><p>- Continuous Improvement:</p><br><p>- Set examples by leading improvement initiatives through cross-functional teams ensuring successes.</p><br><p>- Identify and encourage people to adopt practices better than the industry standard. </p><br><p>- Continuously encourage and recognise the importance of thinking out-of-the-box within the team.</p><br><p>- Encourage, solicit and reward innovative ideas even in day-to-day issues.</p><br><p><strong>D. Learning &amp; Knowledge:</strong></p><br><p>- Proactively identify areas for professional development of self and undertake development activities.</p><br><p>- Seek out opportunities to remain current with all developments in professional field.</p><br><p>- Hold meetings with staff and assess their performance and your teams overall performance on a regular basis.</p><br><p>- Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members.</p><br><p><strong>E. Legal, Regulatory, and Risk Framework Responsibilities:</strong></p><br><p>- Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).</p><br><p>- Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.</p><br><p>- Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.</p><br><p>- Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.</p><br><p>- Maintain appropriate knowledge to ensure full qualification to undertake the role.</p><br><p>- Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.</p><br><p>- Attend mandatory (internal and external) seminars as instructed by the Bank.</p><br><p><strong>F. Other:</strong></p><br><p>- Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.</p><br><p>- Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.</p><br><p>- Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.</p><br><p>- All other ad hoc duties/activities related to QNB that management might request from time to time.</p><br> <br> <br><br> Education and Experience Requirements : <br> <p>- University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), Masters preferred.</p><br><p>- At least 12 years of experience in client management and business development, ideally in a custody banking, investment management or fund administration context.</p><br><p>- Minimum of 5 years of hands on experience from custody operations.</p><br><p>- Excellent knowledge of Custody and institutional banking products.</p><br><p>- Management experience and track record of successful business strategy formulation and implementation.</p><br><p>- Proven leadership skills in performance monitoring and engagement for staff management.</p><br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Summary <br> <p>The incumbent will manage all Global Transaction Banking service channels including all e-channels and partnerships including Fintechs, service providers and network expansion partnerships in line with the overall GTB and QNB Group strategy. The role includes the management of all innovations and solutions in related areas with close coordination with the cash management products and Trade services product teams.</p><br> <br> <br><br> Main Responsibilities <br> <ul><li><p>Ultimately responsible for developing and marketing the e-channels for the corporate bank as well as developing and managing network partnerships, Fintech tie ups and other tie ups with service providers. All solution developments must be value adding, client centric service propositions for customers to uphold banks position as a key cash management and Trade services player in Qatar and the global markets it operates in.</p><br></li><li><p>Supports in attaining revenue, profit, profitability supporting the sales team, in line with vision and mission of GTB and the group and /or other set targets imposed by the Senior Management team.</p><br></li><li><p>Observes and promotes cost consciousness and efficiency, and enhance productivity, to minimize costs, avoid wastes, and optimize benefits for the bank.</p><br></li><li><p>Applies rigorous selectivity in partnerships upholding QNB’s interest overall.</p><br></li><li><p>Promote cost consciousness and efficiency and enhance productivity, to minimize cost, avoid waste, and optimize benefits for the bank.</p><br></li><li><p>Act within the limits of the powers delegated to the incumbent.</p><br></li><li><p>Accountable for proactive gathering and analysis of market and business intelligence information as well as interfacing with Business Intelligence and Economic Research departments to ensure that Department’s activities are targeted are client centric and meet prevailing customer needs as well as to respond to competition to ensure QNB’s market share and positioning.</p><br></li><li><p>Responsible for the initiation and development of cutting edge e-channel solutions as well as the development and management of partnerships in line with a client centric approach and the overall ambitions of the GTB and the organization to position itself as an innovative and leading GTB bank in all markets it operates in.</p><br></li><li><p>Responsible for the development of digital solutions in line with market trends and client needs and produces all related presentations, collateral and support material to support the commercialization and sales efforts</p><br></li><li><p>Work with HO and Country Managers, to support the business objectives of the Cash and Trade business by working on their digital requirements and setting up any partnerships with financial institutions and/or Fintechs to complete</p><br></li><li><p>any solution gaps that client requirements might need.</p><br></li><li><p>Responsible for working with the Global sales team on commercialization of digital channels and provide digital channel or partnership solutions to client requirements identified effectively</p><br></li><li><p>Responsible for all digital channels KPIs and issues resolutions as well as the smooth running of any partnerships and alliances in addition to any targets set by management.</p><br></li><li><p>Coordinates with the sales team for initiating, maintaining and enhancing relationships with customer requiring digital solutions, and develops any new products or product enhancements to ensure their business needs are identified and well served.</p><br></li><li><p>Responsible for implementation of a one point of contact concept to respond to and resolve all customer needs and queries pertaining to digital activities.</p><br></li><li><p>Assist customers in all their queries on Bank’s product and seek solution to their requests.</p><br></li><li><p>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</p><br></li><li><p>Accountable for preparations and implementation of digital channels and partnerships strategic and business plans in relation to Corporate and Institutional Banking strategy and QNB Group objectives, as well as ensures they are communicated and cascaded to the employees under supervision.</p><br></li><li><p>Responsible for initiating, developing and implementing policies, standards, systems and procedures pertaining to the function under supervision in line with QNB guidelines and policies as well as external regulations and high market standards. Ensures that these are adhered and followed to the fullest extent on a daily basis.</p><br></li><li><p>Manages all project implementations pertaining to digital channels developments and enhancements as well as all partnership and ensuring all requirements are developed, met and tested correctly.</p><br></li><li><p>Responsible for preparation of digital channels marketing plans, client collateral, pitchbooks, sales support material and supports marketing activities along side Global GTB Sales within the department to promote corporate banking products/ services in their best position.</p><br></li><li><p>Proactively monitors the performance of all partnerships and aliances formed as well as all digital channels.</p><br></li><li><p>Proactively monitors results of marketing activities and initiates marketing plans review if necessary.</p><br></li><li><p>In liaison with Corporate Communication function and other business units of the Bank supports building and promoting QNB brand image.</p><br></li><li><p>Represents the Bank at professional/ industrial organizations/ venues, conferences and workshops to represent QNB group digital banking capabilities.</p><br></li><li><p>As an owner of digital led products, expands and manages rollout of Cash and Trade product capacity out of Qatar for QNB oversees network to support the Qatari business expansion.</p><br></li><li><p>Responsible for setting and implementation of appropriate pricing structures / policies for digital products.</p><br></li><li><p>Builds and expands product capability out of Qatar for QNB Overseas to support the Qatar business expansion.</p><br></li><li><p>Acts within the limits of powers delegated to the incumbent and adheres to QNB policies.</p><br></li><li><p>Ensures identification and development of internal control systems to address control weakness.</p><br></li><li><p>Is responsible for identification of operational, market, sovereign and or other types of risk related to digital channels and partnership activities and addresses them through appropriate mitigation procedures.</p><br></li><li><p>Is responsible for managing human resources of the Department including but not limiting to manpower and resources planning, selection and recruitment, managing the performance appraisal process, resolving internal disputes within the team thus ensuring that employees in the department have all the required resources for carrying their work and are performing to the achievement of the Bank's and department goals.</p><br></li><li><p>Builds and maintains strong working relationships with other Departments and functions within the Bank to ensure harmonious processes and effective work relationships as well as to promote synergy within the Bank.</p><br></li><li><p>Ensures that any internal disputes are resolved promptly and sufficiently.</p><br></li><li><p>Is responsible that activities of the Department are well documented as per applicable internal and external requirements as well as reports to the Senior Management team on the Department's performance.</p><br></li><li><p>Ensures provision of timely and accurate information to the Group's senior management team, external and internal auditors and the Group's compliance function as and when required.</p><br></li><li><p>Performs any other tasks and projects as assigned by the direct manager pertaining to Corporate and Institutional Banking and QNB Group activities.</p><br></li></ul> <br> <br><br> Education and Experience Requirements <br> <ul><li><p>University graduate BA or MBA preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), Master’s degree is highly preferred.</p><br></li><li><p>At least 2 years of banking relevant experience, preferably within a highly rated international bank.</p><br></li><li><p>Outstanding oral and written communication skills in English</p><br></li><li><p>Knowledge of Arabic language - preferred</p><br></li><li><p>Knowledge of any relevant widely used languages in a business environment is an advantage</p><br></li><li><p>Knowledge of risk management concept and practices</p><br></li><li><p>Understanding of relevant laws, regulations and practices pertaining to digital channels, cash management and trade services in particular and Banking Industry in general</p><br></li><li><p>Good understanding of Corporate Banking customer base, it's needs and expectations</p><br></li><li><p>Familiar with balanced scorecard approach</p><br></li><li><p>Outstanding financial planning and budgeting ability</p><br></li><li><p>Strong analytical skills with ability to communicate both verbally and in writing</p><br></li><li><p>Proficiency in preparation and utilization of financial modeling</p><br></li><li><p>Proficiency in PC programs: MS Word, PowerPoint, Excel and other relevant applications</p><br></li><li><p>Excellent people relationship skills and team management</p><br></li><li><p>Ability to motivate and lead teams from diverse cultural backgrounds</p><br></li><li><p>Good organizing skills</p><br></li><li><p>Ability to make decisions and follow through initiatives</p><br></li><li><p>Customer service orientation</p><br></li><li><p>Integrity and self-management</p><br></li></ul> <br> <br> </div>