وظائف لخريجي كلية الصيدلة في قطر
٤٣ وظائف شاغرة
We’re Hiring | Medical Sales Representative - Qatar<br>Care n Cure Trading is seeking a Medical Representative to join our sales team.<br>The role involves promoting our company portfolio, building and maintaining relationships with healthcare professionals, achieving sales and collection targets, and driving business growth within the assigned territory.<br>Key Responsibilities<br>Promote assigned healthcare products (pharmaceuticals, medical devices, nutraceuticals, cosmetics, etc.) to doctors, hospitals, and pharmacies Achieve monthly and quarterly sales and collection targets Conduct regular field visits and build strong professional relationships with healthcare customers Deliver effective product presentations and support demand generation activities Identify new business opportunities and expand territory coverage Monitor competitor activity and provide relevant market insights Maintain accurate DWRs, field visit records, and sales reports Ensure strong product knowledge and ethical promotion practices at all times Follow up on customer payments and outstanding collections, where required<br>Mandatory Requirements<br>Diploma or Bachelor’s degree in Pharmaceutical Sciences / Pharmacy / Life Sciences or a relevant healthcare discipline.1-3 years of Medical Representative experience in the GCC (pharma, medical devices, nutraceuticals, cosmetics, or related healthcare sales) Proven experience managing businesses with doctors, pharmacies, and hospitals Strong communication, presentation, and relationship-building skills Good command of English and conversational Arabic (Arabic proficiency is a big advantage) Proficiency in MS Office and ERP systems Valid Qatar Driving License (mandatory)<br>We are looking for a candidate who is target-driven, disciplined in field execution, commercially aware, and capable of actively growing a territory rather than only maintaining existing business.<br>If your profile matches the above requirements, we would be pleased to hear from you.
<p>المهام الأساسية:</p><p><strong>إدارة الفريق والقيادة</strong></p><ul><li><p>قيادة وتوجيه وتطوير فريق عالي الأداء لتحقيق أهداف الأعمال وهدف المبيعات.</p></li><li><p>إجراء زيارات ميدانية منتظمة وجلسات التوجيه ومراجعات الأداء لتعزيز قدرات الفريق وفعاليته.</p></li><li><p>ضمان تحقيق الفريق أهداف المبيعات الشهرية والربع سنوية والسنوية.</p></li><li><p>مراجعة أداء الفريق من خلال تطبيق CRM، والزيارات الميدانية، ومتابعة KPI، وتقرير المبيعات.</p></li><li><p>مراقبة إنتاجية مندوبي الطبية بما في ذلك متوسط المكالمات وتغطية التردد وتفاعل العملاء وأنشطة تفصيل المنتج من خلال CRM.</p></li><li><p>ضمان احتفاظ الفريق بمعرفة قوية بالمنتج، ومعايير الامتثال، والأخلاقيات التجارية، والسلوك المهني.</p></li><li><p>تحديد الاحتياجات التدريبية وتنفيذ خطة تطوير لتعزيز كفاءة وأداء الفريق.</p></li><li><p>ضمان تقديم التقارير والتنبؤات ومعلومات السوق من قبل فريق المبيعات في الوقت المناسب.</p></li></ul><p><strong>تطوير العملاء والامتثال</strong></p><ul><li><p>دفع الشراكات الاستراتيجية مع المؤسسات الحكومية والمستشفيات الخاصة والعيادات وسلاسل الصيدليات وغيرها من أصحاب المصلحة في الرعاية الصحية لتعظيم اختراق السوق ونمو الأعمال.</p></li><li><p>تحديد العملاء الرئيسيين وتطوير فرص الأعمال لتحقيق أهداف المبيعات والنمو.</p></li><li><p>التأكد من أن جميع أنشطة تفاعل العملاء تتوافق مع سياسات وإجراءات الشركة واللوائح المحلية ومعايير الامتثال الأخلاقي.</p></li><li><p>وضع خطط حساب ربع سنوية، واستراتيجيات تقسيم العملاء، وخطط تفاعل للحسابات الرئيسية.</p><p><br></p><p><strong>أداء الأعمال</strong></p></li><li><p>دفع تحقيق مبيعات وحصة سوق وربحية وأهداف نمو الأعمال عبر المحفظة المعينة.</p></li><li><p>تطوير وتنفيذ خطط أعمال استراتيجية متوافقة مع أهداف الشركة وفرص السوق واحتياجات العملاء.</p></li><li><p>قيادة التنبؤ، والميزانية، وتخطيط الموارد، وتحديد أهداف المبيعات.</p></li><li><p>ضمان إدارة فعالة للمناطق واستخدام أمثل لموارد المبيعات.</p></li><li><p>تتبع ومراقبة وإدارة مؤشرات الأداء من خلال أنظمة CRM لتقييم فاعلية الأعمال وأداء الفريق.</p></li><li><p>إعداد مراجعات الأعمال الدورية وتقديم تحديثات الأداء للإدارة العليا.</p></li><li><p>إدارة الفريق والقيادة</p><p><br></p><p><strong>المؤهلات والخبرة:</strong></p></li><li><p>درجة البكالوريوس في الصيدلة، MBA ميزة إضافية.</p></li><li><p>خبرة مبيعات دوائية لا تقل عن 9 سنوات مع 4-5 سنوات على الأقل في دور قيادة فريق داخل قطر.</p></li><li><p>سجل حافل بتحقيق وتحقيق المستمر لأهداف المبيعات ونمو الأعمال.</p></li><li><p>فهم قوي لساحة الرعاية الصحية في قطر، بما في ذلك المؤسسات الحكومية والمستشفيات الخاصة وسلاسل الصيدليات وعروض المناقصة.</p></li><li><p>خبرة في قيادة وتطوير مندوبي الطبية</p></li></ul><p><strong>المرشح المثالي</strong></p><ol><li><p>لديه <strong>خلفية علمية</strong> تجمع بين التفكير التسويقي القوي وفطنة الأعمال.</p></li><li><p>يكون <strong>استباقي، موجه بالنتائج، وقادراً على العمل بشكل مستقل</strong> في سوق دوائية ديناميكي.</p></li><li><p>يظهر <strong>مهارات تواصل عالية</strong> لبناء علاقات مع المهنيين الصحيين وال موزعين والفرق الداخلية.</p></li><li><p>يكون مطلعاً على <strong>العقود والتقديمات التنظيمية وعمليات الاعتماد</strong> ذات الصلة بقطر.</p></li><li><p>يظهر <strong>التفكير الاستراتيجي والمهارات التحليلية</strong> لتحديد فرص السوق وتحسين أداء العلامة التجارية.</p></li><li><p>لديه <strong>درجة عالية من النزاهة ووعي الامتثال</strong> بما يتماشى مع قوانين قطر ولوائح وزارة الصحة.</p></li><li><p>من المفضل أن تكون لديه <strong>خبرة في منطقة الخليج</strong> أو الإلمام بأسواق الدواء في دول مجلس التعاون الخليجي.</p></li><p><br><br></p><p><br></p></li></ol>
Job Summary The incumbent will play a pivotal role in overseeing the meticulous drug screening process, ensuring the safe, high-quality, and fully compliant release of medicines and pharmaceuticals imported into the State of Qatar. Operating in accordance with the stringent standards outlined in Pharmacy Act no. (3) of 1983, they will bear the crucial responsibility of validating the authenticity, efficacy, and regulatory adherence of pharmaceutical products. This multifaceted role demands unwavering dedication and precision to safeguard public health and uphold pharmaceutical integrity within the nation. Key Roles and Responsibilities1. Provide strategic leadership and direction to the Drug Release Section team. 2. Manage and mentor staff, fostering a culture of excellence, accountability, and continuous improvement. 3. Ensure compliance with national pharmaceutical regulations, standards, and guidelines governing drug release processes. 4. Oversee the release of all medicines and pharmaceuticals imported to the State, ensuring their validity, effectiveness, and compliance with regulatory laws and guidelines. 5. Implement rigorous inspection protocols to verify the quality and safety of imported pharmaceutical products before their release for distribution 6. Confiscate any medicines found to be in violation of regulations, coordinating their destruction as per legal requirements. 7. Stay abreast of changes in regulatory requirements and update procedures accordingly. 8. Develop and implement robust quality assurance processes to guarantee the integrity, safety, and efficacy of released pharmaceutical products. 9. Oversee the sending of samples of incoming medicines to the drug quality laboratory for analysis. 10. Ensure that samples undergo comprehensive testing to verify their actual ingredients and compliance with regulatory laws before final release. 11. Conduct regular audits and inspections to assess compliance with quality standards. 12. Oversee the timely and accurate release of pharmaceutical products for distribution. 13. Establish and maintain efficient release procedures while adhering to established protocols. 14. Collaborate with competent authorities in the seizure of narcotic drugs that violate organizational laws and conditions. 15. Ensure prompt and efficient handling of narcotic drug seizures in accordance with established procedures and legal requirements. 16. Liaise with internal stakeholders, including regulatory affairs, manufacturing, and quality control departments, to ensure seamless coordination of drug release activities. 17. Serve as a point of contact for external stakeholders, including pharmaceutical companies and regulatory agencies, regarding drug release matters. 18. Identify opportunities for process optimization and efficiency enhancement within the Drug Release Section. 19. Drive initiatives to improve productivity, reduce turnaround times, and enhance overall service quality. 20. Perform other duties as requested to meet the ongoing organizational needs. Essential Education Bachelor’s Degree in Pharmaceutical Sciences/ Pharmacy from a recognized university. Master's in related field preferred. Required Certification/ Licensure: Subject to Healthcare Specialties Department regulations. License required for new hires effective Sept 2024Essential Experience Minimum 10 years’ experience in relevant role, out of which 4 years in Managerial or Supervisory capacity
<p></p><ul><li><p>الترويج لمحفظة الخدمات الجمالية المهنية لـ Promoitalia للأطباء المختصين وجريئات التجميل.</p></li><li><p>بناء علاقات قوية والحفاظ عليها مع المتخصصين في الرعاية الصحية.</p></li><li><p>إجراء زيارات دورية للعيادات وتحقيق أهداف المبيعات.</p></li><li><p>توفير معرفة المنتج والعروض والدعم الإكلينيكي للأطباء.</p></li><li><p>تحديد فرص عمل جديدة وتوسيع قاعدة العملاء.</p></li><li><p>متابعة اتجاهات السوق ونشاطات المنافسين.</p></li><li><p>إعداد تقارير المبيعات والحفظ على سجلات العملاء.</p></li></ul><p><strong>الملف المرغوب فيه للمرشح</strong></p><ul><li><p>خبرة من 2–3 سنوات كممثل طبي، ويفضل في مجال الجلدية/التجميل.</p></li><li><p>درجة البكالوريوس في الصيدلة، التمريض، العلوم الطبية الحيوية، أو مجال ذو صلة.</p></li><li><p>مهارات تواصل وعرض وتفاوض قوية.</p></li><li><p>قابلية تحقيق النتائج ولديك شغف بالمبيعات وبناء علاقات مع الأطباء.</p></li><li><p>معرفة جيدة بالمنتجات والإجراءات التجميلية مفضلة.</p></li><li><p>الطلاقة في اللغة الإنجليزية مع هوية قطرية سارية ورخصة قيادة.</p></li></ul>
Job Summary The job holder shall be responsible for providing strategic direction and oversight for all activities related to the inspection, regulation, and management of controlled substances. This role ensures that all practices involving the manufacturing, distribution, storage, and disposal of controlled substances comply with national and international regulations and standards. The Head will supervise team of inspectors and regulatory professionals to monitor compliance, enforce regulations, and ensure the safe and legal handling of controlled substances to protect public health and safety. Key Roles and Responsibilities1. Develop and implement strategic plans and policies to ensure effective inspection and control of pharmaceuticals and controlled substances. 2. Provide visionary leadership to promote best practices in pharmaceutical regulation and control at the national level. 3. Collaborate with other departmental heads and stakeholders to align inspection and control strategies with broader healthcare objectives. 4. Oversee the development and enforcement of regulations governing the manufacture, distribution, and dispensing of pharmaceuticals and controlled substances. 5. Conduct regular audits and inspections of pharmaceutical facilities, wholesalers, pharmacies, and healthcare institutions to ensure compliance with regulatory standards. 6. Investigate complaints, violations, and suspected cases of illegal drug activities, taking appropriate enforcement actions as necessary. 7. Manage the registration, licensing, and monitoring of controlled substance manufacturers, distributors, and dispensers. 8. Implement robust systems for tracking and monitoring the supply chain of controlled substances to prevent diversion and illicit trafficking. 9. Collaborate with law enforcement agencies to combat drug abuse, trafficking, and diversion of controlled substances. 10. Establish quality assurance protocols and standards for the storage, handling, and dispensing of pharmaceuticals and controlled substances. 11. Ensure the integrity and potency of pharmaceutical products through rigorous quality control measures and product testing. 12. Develop training programs and workshops to enhance the skills and knowledge of inspectors and regulatory staff. 13. Provide guidance and technical support to stakeholders on compliance with regulatory requirements and best practices in pharmaceutical management. 14. Provide analytics and trends related to pharmaceutical inspections, compliance, and enforcement activities. 15. Implement surveillance measures to detect non-conforming pharmaceuticals in the local market, initiating recall procedures when necessary to protect public health and safety. 16. Prepare comprehensive reports and presentations for senior management, regulatory agencies, and government officials on the status of pharmaceutical control measures and emerging challenges. 17. Coordinate with security authorities regarding judicial seizures related to pharmaceutical products, ensuring adherence to legal procedures and regulatory requirements. 18. Supervise the destruction of narcotic drugs, psychotropic substances, and psychoactive substances in coordination with competent authorities, ensuring proper disposal and compliance with environmental regulations. 19. Perform other duties as requested to meet the ongoing organizational needs. Essential Education Bachelor’s Degree in Pharmaceutical Sciences/ Pharmacy from a recognized university. Master's in related field preferred. Required Certification/ Licensure: Subject to Healthcare Specialties Department regulations. Essential Experience Minimum 10 years’ experience in relevant role, out of which 4 years in Managerial or Supervisory capacity
<ul><li><p>تطوير والترويج للمنتجات المعينة في الإقليم من خلال تحقيق زيارات وجهًا لوجه يومية.</p></li><li><p>تحقيق أو تجاوز أهداف المبيعات ضمن الميزانيات والجداول الزمنية المتفق عليها.</p></li><li><p>تنفيذ خطط تغطية الإقليم والمحافظة على سجلات العملاء بدقة في نظام إدارة علاقات العملاء (CRM).</p></li><li><p>الحفاظ على سجلات تقارير الزيارات اليومية وتقارير تعليقات السوق وقاعدة بيانات العملاء المحدثة في CRM.</p></li><li><p>تخطيط جداول العمل يوميًا وأسبوعيًا وشهريًا في CRM.</p></li><li><p>تقديم تقارير يومية وأسبوعية وشهرية والتأكد من الامتثال لتقارير CRM.</p></li><li><p>ضمان تحديث المعرفة وبناء المهارات والكفاءات المرغوبة.</p></li><li><p>التقيد الصارم بسياسات الامتثال الخاصة بالشركة، ولوائح قطر، والمعايير الأخلاقية عبر جميع التفاعلات مع محترفي الرعاية الصحية والأنشطة الترويجية وفقًا لإجراءات التشغيل القياسية.</p></li><br><p><strong>تنفيذ الإستراتيجية</strong></p></li><li><p>مراقبة أنشطة المبيعات والتسويق للمنافسين وتقديم التقارير.</p></li><li><p>مواكبة أحدث البيانات السريرية في مجال العلاج ذو الصلة وتقديمها بفعالية ومناقشتها مع محترفي الرعاية الصحية.</p><br></li></ul><p><strong>الكفاءات الأساسية</strong></p><ul><li><p>مرونة عالية في النتائج مع حس قوي بالمسؤولية.</p></li><li><p>قدرة تعلم عالية مع القدرة على قبول وتنفيذ وتطبيق تعلم جديد.</p></li><li><p>مهارات تواصل وتفاعل ومهارات عرض تقديمي ممتازة.</p></li><li><p>مهارات تخطيط وتنظيم قوية لإدارة الحسابات عبر قطر.</p></li></ul><p><strong>الملف المرغوب للمرشح</strong></p><ul><li><p>درجة البكالوريوس في الصيدلة أو الطب البيطري.</p></li><li><p>خبرة لا تقل عن 3–4 سنوات كممثل طبي مع منظمة دوائية رائدة في قطر.</p></li><li><p>معرفة عملية قوية بقطاعي المستشفيات الخاصة والحكومية في قطر.</p></li></ul>
Company Description Alsalam & AlShorooq Medical Polyclinic Centers is a multidisciplinary healthcare provider in Qatar, offering patient-centered care across general medicine, pediatrics, dentistry, gynecology, dermatology, advanced laser treatments, laboratory services, and pharmacy. With five branches, the centers serve the local community using modern facilities and evidence-based medical practices. The organization focuses on clear communication, a collaborative approach to health and well-being, and continual investment in medical technologies and professional expertise. A welcoming, respectful environment for individuals and families is central to its mission of providing accessible, innovative, and compassionate care across all stages of life.<br>Role Description The Dermatology & Aesthetic Specialist - Dr is a full-time, on-site role based in Doha, Qatar. The specialist will perform clinical consultations for dermatologic conditions, diagnose and manage acute and chronic skin diseases, and provide evidence-based treatment plans. Day-to-day responsibilities include performing aesthetic and cosmetic procedures (such as laser therapies, injectables, skin rejuvenation treatments), monitoring treatment outcomes, and ensuring patient safety and satisfaction. The role involves documenting patient encounters, coordinating follow-up care, collaborating with other medical departments, and adhering to clinic protocols and regulatory standards. The specialist will also participate in patient education on skin health, support quality improvement initiatives, and contribute to a professional, ethical, and culturally sensitive care environment.<br>Qualifications<br> Medical degree (MD or equivalent), with completed residency and specialization in Dermatology from a recognized institution. Board certification or professional registration in Dermatology; eligibility for licensing to practice in Qatar. Demonstrated expertise in clinical dermatology, including diagnosis and management of inflammatory, infectious, autoimmune, and pigmentary skin disorders. Hands-on experience in aesthetic and cosmetic procedures such as laser treatments, chemical peels, fillers, Botox, and other skin rejuvenation therapies. Strong patient assessment skills, including history-taking, physical examination, and interpretation of diagnostic tests (dermatopathology, laboratory results, imaging as relevant). Proficiency in using dermatology and laser equipment, with a strong focus on safety protocols, infection control, and quality assurance. Excellent communication and interpersonal skills, with the ability to explain treatment options clearly and build trust with patients from diverse backgrounds. Commitment to evidence-based practice, continuous professional development, and staying current with advances in dermatology and aesthetic medicine. Ability to work collaboratively within a multidisciplinary team and contribute to a respectful, inclusive, and patient-centered clinical environment. Fluency in English; proficiency in Arabic is an advantage. Prior experience in private clinic
???? Welcome to Your Next Adventure!<br><br>The Marketing Executive – Marketplace is the execution engine behind Snoonu's marketplace marketing. Working directly under the Vertical Marketing Manager for Marketplace, this role brings campaigns to life across a diverse portfolio of categories — electronics, pharmacy, beauty, lifestyle, fashion, and more. From coordinating multi-category activations and managing creative assets, to tracking campaign performance and keeping cross-functional teams in sync, this role is for someone who is organised, proactive, and passionate about driving growth across Snoonu's marketplace verticals in Qatar.<br><br>???? What You’ll Get Your Hands On<br><br>Campaign Execution – Marketplace<br><br>Support the Marketplace Marketing Manager in executing campaigns across electronics, pharmacy, beauty, lifestyle, fashion, and seasonal categories. Coordinate campaign timelines from briefing and asset production to go-live across app, CRM, push notifications, paid media, and social. Manage the operational delivery of always-on and seasonal campaigns, including category promotions, flash sales, and merchant activations. Track campaign readiness and proactively flag risks or delays.<br><br>Merchant & Category Coordination<br><br>Coordinate joint campaigns with merchants and category partners, including offers, assets, approvals, and go-live timelines. Maintain an up-to-date promotional calendar covering marketplace partnerships and activations. Support merchant reporting and post-campaign summaries.<br><br>Category Growth & Activation<br><br>Coordinate category launches, merchant onboarding campaigns, bundles, promotions, and seasonal activations. Brief and manage creative assets, ensuring offers, products, and messaging are accurate. Coordinate with CRM and Digital Ads teams to ensure campaigns are properly set up and tracked. Monitor campaign performance and highlight underperformance or issues.<br><br>Cross-Functional Coordination<br><br>Act as the day-to-day coordination point between Marketplace Marketing, Commercial, CRM, Digital Ads, Design, Content, and Product teams. Ensure clear communication of deliverables, deadlines, and campaign requirements. Support alignment between marketing initiatives and commercial priorities. Follow up on actions from cross-functional meetings to maintain execution momentum.<br><br>Creative & Asset Management<br><br>Prepare creative briefs for app banners, push notifications, social, and outdoor campaigns. Coordinate asset reviews and approvals with Design and merchant partners. Maintain an organised campaign asset library and ensure all materials are accurate and on-brand.<br><br>Performance Tracking & Reporting<br><br>Monitor key campaign KPIs including impressions, traffic, MAPU, conversion, orders, revenue, and cost metrics. Prepare post-campaign performance summaries and initial insights. Maintain accurate campaign trackers and performance logs. Support internal reports and business reviews with relevant marketplace data.<br><br>????♂️ The Magic You Bring<br><br>Bachelor's degree in Marketing, Business Administration, Communications, or a related field.1–3 years of marketing experience, ideally within an e-commerce, marketplace, retail, or digital platform environment — strong internship experience in a relevant sector is welcome. Hands-on experience coordinating multi-channel marketing campaigns with multiple stakeholders and tight timelines. Familiarity with performance marketing metrics (conversion rate, CPO, MAPU, ROAS) and comfort working with campaign data day-to-day. Experience working with merchants or retail partners — managing asset collection, co-branding processes, or promotional calendars — is a strong plus.<br><br>✨ Bonus Points If You Have<br><br>Strong organisational skills and meticulous attention to detail, especially when managing offers, pricing, and product information in creative assets. Excellent written and verbal communication skills in English; Arabic is a plus given the Qatar market. A proactive, ownership mindset — able to manage multiple workstreams simultaneously and escalate blockers early. A genuine interest in marketplace commerce and category growth, with an eye for how great marketing drives discovery and conversion across diverse product verticals.<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br> Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br> Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br> Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br> Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br> It's All About People: “Be a team player; together we are stronger.”<br><br>Real Builders Ship: “We turn ideas into products, plans into action, and challenges into opportunities.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!
The Specialist - Poison Control Center works under minimal supervision to provide assessment, case management advice and follow-up care for emergency and instructional telephone calls received by the poison control center from the general public or health care professionals.<br>KEY ROLE ACCOUNTABILITIES:<br>In conjunction with the Manager and Director of the poison control center, the Specialist - Poison Control Center identifies operational and clinical improvements that may enhance poison center functions and efforts of the clinical toxicology service.<br>Provides verbal and written sound clinical information and case management advice in response to emergency and informational telephone calls and consultations to the clinical toxicology service. Obtains pertinent and appropriate information from the caller in order to independently determine the seriousness of the poisoning incident and assess the caller’s level of understanding/state of mind. Based on the seriousness of the incident and the caller’s level of cognition, independently determines whether the poisoning incident can be handled by the poison control center or whether the poisoning victim should be seen by a health care provider. Answers caller inquiries with complete, concise, and relevant recommendations for action in terms that are appropriate to the calling party’s level of understanding. Initiates follow-up calls to assess patient status and alters case management recommendations as appropriate. Documents all calls and consultations on the poison control center’s computerized medical record system. For consultative cases, provides telephone and/or bedside management recommendations, as necessary. Conducts rounds and follow-up on consultative cases under oversight of supervising medical toxicologist. Precepts Pharm D students, Pharmacy residents, emergency medicine residents, and any other trainees undergoing a toxicology rotation. Prepares and delivers lectures on poisoning topics to internal and external audiences. Participates in the educational courses provided by the poison control center and Section of Clinical Toxicology. Investigates case history, researches medical literature, and consults appropriate sources to provide informed and proper treatment and triage recommendations and develops protocols that are medically and economically appropriate. Develops and provides reference information regarding availability and toxicology of new drugs. Communicates with on-call staff concerning medical and toxicological-related issues. Prepares information for and attends conference meetings, in-service sessions, and staff meetings. May assist in orienting, training, instructing, and/or supervising new staff and students. Participates in on-going clinical research projects. Participates in outreach education efforts.<br>Essential Requirements:<br>Education: Clinical Pharmacist, Pharm D degree.<br>Experience: 5 to 7 years’ relevant experience in an accredited Poison Control Center or in an acute care or critical care clinical inpatient setting. Achievements in clinical care, research, education, or administration.
The Specialist - Poison Control Center works under minimal supervision to provide assessment, case management advice and follow-up care for emergency and instructional telephone calls received by the poison control center from the general public or health care professionals.<br>KEY ROLE ACCOUNTABILITIES:<br>In conjunction with the Manager and Director of the poison control center, the Specialist - Poison Control Center identifies operational and clinical improvements that may enhance poison center functions and efforts of the clinical toxicology service.<br>Provides verbal and written sound clinical information and case management advice in response to emergency and informational telephone calls and consultations to the clinical toxicology service. Obtains pertinent and appropriate information from the caller in order to independently determine the seriousness of the poisoning incident and assess the caller’s level of understanding/state of mind. Based on the seriousness of the incident and the caller’s level of cognition, independently determines whether the poisoning incident can be handled by the poison control center or whether the poisoning victim should be seen by a health care provider. Answers caller inquiries with complete, concise, and relevant recommendations for action in terms that are appropriate to the calling party’s level of understanding. Initiates follow-up calls to assess patient status and alters case management recommendations as appropriate. Documents all calls and consultations on the poison control center’s computerized medical record system. For consultative cases, provides telephone and/or bedside management recommendations, as necessary. Conducts rounds and follow-up on consultative cases under oversight of supervising medical toxicologist. Precepts Pharm D students, Pharmacy residents, emergency medicine residents, and any other trainees undergoing a toxicology rotation. Prepares and delivers lectures on poisoning topics to internal and external audiences. Participates in the educational courses provided by the poison control center and Section of Clinical Toxicology. Investigates case history, researches medical literature, and consults appropriate sources to provide informed and proper treatment and triage recommendations and develops protocols that are medically and economically appropriate. Develops and provides reference information regarding availability and toxicology of new drugs. Communicates with on-call staff concerning medical and toxicological-related issues. Prepares information for and attends conference meetings, in-service sessions, and staff meetings. May assist in orienting, training, instructing, and/or supervising new staff and students. Participates in on-going clinical research projects. Participates in outreach education efforts.<br>Essential Requirements:<br>Education: Clinical Pharmacist, Pharm D degree.<br>Experience: 5 to 7 years’ relevant experience in an accredited Poison Control Center or in an acute care or critical care clinical inpatient setting. Achievements in clinical care, research, education, or administration.
The Specialist - Poison Control Center works under minimal supervision to provide assessment, case management advice and follow-up care for emergency and instructional telephone calls received by the poison control center from the general public or health care professionals.<br>KEY ROLE ACCOUNTABILITIES:<br>In conjunction with the Manager and Director of the poison control center, the Specialist - Poison Control Center identifies operational and clinical improvements that may enhance poison center functions and efforts of the clinical toxicology service.<br>Provides verbal and written sound clinical information and case management advice in response to emergency and informational telephone calls and consultations to the clinical toxicology service. Obtains pertinent and appropriate information from the caller in order to independently determine the seriousness of the poisoning incident and assess the caller’s level of understanding/state of mind. Based on the seriousness of the incident and the caller’s level of cognition, independently determines whether the poisoning incident can be handled by the poison control center or whether the poisoning victim should be seen by a health care provider. Answers caller inquiries with complete, concise, and relevant recommendations for action in terms that are appropriate to the calling party’s level of understanding. Initiates follow-up calls to assess patient status and alters case management recommendations as appropriate. Documents all calls and consultations on the poison control center’s computerized medical record system. For consultative cases, provides telephone and/or bedside management recommendations, as necessary. Conducts rounds and follow-up on consultative cases under oversight of supervising medical toxicologist. Precepts Pharm D students, Pharmacy residents, emergency medicine residents, and any other trainees undergoing a toxicology rotation. Prepares and delivers lectures on poisoning topics to internal and external audiences. Participates in the educational courses provided by the poison control center and Section of Clinical Toxicology. Investigates case history, researches medical literature, and consults appropriate sources to provide informed and proper treatment and triage recommendations and develops protocols that are medically and economically appropriate. Develops and provides reference information regarding availability and toxicology of new drugs. Communicates with on-call staff concerning medical and toxicological-related issues. Prepares information for and attends conference meetings, in-service sessions, and staff meetings. May assist in orienting, training, instructing, and/or supervising new staff and students. Participates in on-going clinical research projects. Participates in outreach education efforts.<br>Essential Requirements:<br>Education: Clinical Pharmacist, Pharm D degree.<br>Experience: 5 to 7 years’ relevant experience in an accredited Poison Control Center or in an acute care or critical care clinical inpatient setting. Achievements in clinical care, research, education, or administration.
???? Welcome to Your Next Adventure!<br><br>The Vertical Operations Director is responsible for owning and scaling the operational performance of Snoonu’s key business verticals, including grocery, laundry, ticketing, and any future verticals launched under Snoonu’s ecosystem.<br><br>This role ensures that each vertical operates with clear ownership, strong execution, high service quality, and profitable growth, while maintaining Snoonu’s customer obsession and operational standards.<br><br>The Vertical Operations Director is not only responsible for day-to-day operations, but also for building scalable operating models, improving unit economics, solving cross-functional issues, and ensuring that each Non-food vertical is ready to grow in Qatar and future markets.<br><br>???? What You’ll Get Your Hands On<br><br> Grocery Operations<br><br>Own the operational performance of grocery, supermarket, convenience, and quick-commerce partners.<br><br>Ensure product availability, stock accuracy, pricing accuracy, and substitution processes are properly managed. Reduce missing items, wrong items, out-of-stock issues, and delayed grocery orders. Improve picking, packing, and handover processes with partners. Work with category, merchant, logistics, and product teams to improve the grocery customer journey. Build operating standards for grocery partners, including item accuracy, cold-chain sensitivity, packaging, and delivery readiness. Monitor grocery fulfillment time and customer complaint trends. Support the development of dark-store or quick-commerce models if required. Improve grocery basket experience, repeat purchase, and reliability. Laundry Operations<br><br>Own the operational performance of laundry partners and end-to-end laundry order flow.<br><br>Manage the full laundry journey from pickup to partner processing to delivery. Ensure clear SLAs for pickup, cleaning, ironing, packaging, and return delivery. Reduce delays, damaged items, missing items, wrong items, and customer complaints. Build quality control standards for laundry partners. Ensure proper item tagging, tracking, and handover processes. Work with product and logistics teams to improve scheduling, pickup windows, and customer notifications. Create escalation processes for high-value items, lost items, or damaged items. Improve customer trust in the laundry vertical through reliability, transparency, and service recovery. Ticketing Operations<br><br>Own the operational execution of ticketing services, events, bookings, and related customer experiences.<br><br>Ensure ticket inventory, availability, pricing, and event details are accurate. Coordinate with event organizers, venues, partners, product, finance, and customer support. Manage operational readiness before, during, and after major events. Reduce customer issues related to ticket access, QR codes, refunds, cancellations, and event changes. Create clear SOPs for event-day support and escalation. Ensure smooth settlement and reporting with ticketing partners. Support major event launches with risk assessment and operational planning. Build scalable ticketing processes for future expansion into entertainment, experiences, sports, and tourism.<br><br>Additional Verticals And Business Areas<br><br>Based on Snoonu’s business model, the Vertical Operations Director may also oversee or support the following areas:<br><br> Retail Operations<br><br>For flowers, pharmacies, electronics, beauty, gifts, fashion, and general retail partners.<br><br>Improving item accuracy, merchant readiness, fulfillment time, packaging, and delivery handover. Reducing cancellations, unavailable items, wrong items, and poor packaging complaints. Building SOPs for sensitive categories such as pharmacy, flowers, electronics, and gifts. Supporting category-specific service standards. Marketplace Operations<br><br>Own the overall marketplace health across multiple verticals.<br><br>Monitor supply availability across merchants and categories. Ensure strong coordination between merchant operations, logistics, product, and customer support. Improve operational KPIs across all marketplace verticals. Identify marketplace gaps such as low availability, weak fulfillment, poor merchant compliance, or high complaint rates. Support new vertical launches with proper operating models and readiness checks. New Vertical Launch Operations<br><br>Lead operational readiness for new Snoonu verticals before launch.<br><br>Define the operating model for each new vertical. Build SOPs, SLAs, partner requirements, customer support flows, and escalation rules. Run pilot launches before scaling. Identify operational risks before public launch. Work with product to ensure the customer journey is ready. Work with finance to validate pricing, commission, refunds, and settlement processes. Ensure logistics capacity and delivery requirements are clear.<br><br>????♂️ The Magic You Bring<br><br>Vertical Strategy and Operating Model ( Define the operating model for each vertical; Set operational priorities, KPIs, and service standards; Translate Snoonu’s business goals into clear execution plans). Operational Performance ( Own the day-to-day performance of each vertical; Monitor key metrics; Identify operational bottlenecks and solve them with clear owners; Ensure every vertical has weekly performance reviews and action plans). Customer Experience ( Ensure every vertical delivers a customer experience aligned with Snoonu’s standards; Work closely with Customer Experience and Customer Support to understand complaints and root causes; Reduce repeated failures that create customer dissatisfaction; Ensure service recovery rules are clear for each vertical; Protect the customer first, then fix the root cause internally) . Partner and Merchant Operational Excellence ( Set clear operational requirements for merchants and partners; Hold partners accountable for repeated failures; Work with commercial and account management teams to improve partner performance; Ensure partners understand Snoonu’s standards for preparation, availability, packaging, handover, and customer experience; Recommend corrective actions for underperforming partners). Cross-Functional Leadership ( This role must connect all departments to ensure that vertical issues are solved end-to-end). SOPs, SLAs, and Governance ( Create and maintain SOPs for each vertical; Define clear SLAs for merchants, operations, logistics, and support teams; Build escalation processes for critical issues; Ensure every team knows who owns each type of problem; Standardize processes across verticals to reduce confusion and improve execution) . Data, Reporting, and Business Reviews ( Build dashboards for each vertical; Track daily, weekly, and monthly performance; Identify trends, risks, and repeated failures; Present clear business reviews to leadership; Convert data into action plans, not just reports). Profitability and Unit Economics ( Work with finance and commercial teams to improve vertical profitability; Monitor cost-to-serve across each vertical; Identify operational inefficiencies that affect margins; Improve delivery batching, fulfillment efficiency, partner terms, and refund leakage; Ensure growth does not come at the cost of poor economics). Team Leadership ( Build and lead strong vertical operations teams; Define clear responsibilities for each vertical manager; Set performance expectations and accountability; Coach team members to solve problems independently; Build a leadership culture where every vertical has a clear owner).<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br>???? Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br>???? Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br>???? Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>????Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br>???? Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br>???????? It's All About People: “Be a team player; together we are stronger.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!
???? Welcome to Your Next Adventure!<br><br>The Vertical Operations Director is responsible for owning and scaling the operational performance of Snoonu’s key business verticals, including grocery, laundry, ticketing, and any future verticals launched under Snoonu’s ecosystem.<br><br>This role ensures that each vertical operates with clear ownership, strong execution, high service quality, and profitable growth, while maintaining Snoonu’s customer obsession and operational standards.<br><br>The Vertical Operations Director is not only responsible for day-to-day operations, but also for building scalable operating models, improving unit economics, solving cross-functional issues, and ensuring that each Non-food vertical is ready to grow in Qatar and future markets.<br><br>???? What You’ll Get Your Hands On<br><br> Grocery Operations<br><br>Own the operational performance of grocery, supermarket, convenience, and quick-commerce partners.<br><br>Ensure product availability, stock accuracy, pricing accuracy, and substitution processes are properly managed. Reduce missing items, wrong items, out-of-stock issues, and delayed grocery orders. Improve picking, packing, and handover processes with partners. Work with category, merchant, logistics, and product teams to improve the grocery customer journey. Build operating standards for grocery partners, including item accuracy, cold-chain sensitivity, packaging, and delivery readiness. Monitor grocery fulfillment time and customer complaint trends. Support the development of dark-store or quick-commerce models if required. Improve grocery basket experience, repeat purchase, and reliability. Laundry Operations<br><br>Own the operational performance of laundry partners and end-to-end laundry order flow.<br><br>Manage the full laundry journey from pickup to partner processing to delivery. Ensure clear SLAs for pickup, cleaning, ironing, packaging, and return delivery. Reduce delays, damaged items, missing items, wrong items, and customer complaints. Build quality control standards for laundry partners. Ensure proper item tagging, tracking, and handover processes. Work with product and logistics teams to improve scheduling, pickup windows, and customer notifications. Create escalation processes for high-value items, lost items, or damaged items. Improve customer trust in the laundry vertical through reliability, transparency, and service recovery. Ticketing Operations<br><br>Own the operational execution of ticketing services, events, bookings, and related customer experiences.<br><br>Ensure ticket inventory, availability, pricing, and event details are accurate. Coordinate with event organizers, venues, partners, product, finance, and customer support. Manage operational readiness before, during, and after major events. Reduce customer issues related to ticket access, QR codes, refunds, cancellations, and event changes. Create clear SOPs for event-day support and escalation. Ensure smooth settlement and reporting with ticketing partners. Support major event launches with risk assessment and operational planning. Build scalable ticketing processes for future expansion into entertainment, experiences, sports, and tourism.<br><br>Additional Verticals And Business Areas<br><br>Based on Snoonu’s business model, the Vertical Operations Director may also oversee or support the following areas:<br><br> Retail Operations<br><br>For flowers, pharmacies, electronics, beauty, gifts, fashion, and general retail partners.<br><br>Improving item accuracy, merchant readiness, fulfillment time, packaging, and delivery handover. Reducing cancellations, unavailable items, wrong items, and poor packaging complaints. Building SOPs for sensitive categories such as pharmacy, flowers, electronics, and gifts. Supporting category-specific service standards. Marketplace Operations<br><br>Own the overall marketplace health across multiple verticals.<br><br>Monitor supply availability across merchants and categories. Ensure strong coordination between merchant operations, logistics, product, and customer support. Improve operational KPIs across all marketplace verticals. Identify marketplace gaps such as low availability, weak fulfillment, poor merchant compliance, or high complaint rates. Support new vertical launches with proper operating models and readiness checks. New Vertical Launch Operations<br><br>Lead operational readiness for new Snoonu verticals before launch.<br><br>Define the operating model for each new vertical. Build SOPs, SLAs, partner requirements, customer support flows, and escalation rules. Run pilot launches before scaling. Identify operational risks before public launch. Work with product to ensure the customer journey is ready. Work with finance to validate pricing, commission, refunds, and settlement processes. Ensure logistics capacity and delivery requirements are clear.<br><br>????♂️ The Magic You Bring<br><br>Vertical Strategy and Operating Model ( Define the operating model for each vertical; Set operational priorities, KPIs, and service standards; Translate Snoonu’s business goals into clear execution plans). Operational Performance ( Own the day-to-day performance of each vertical; Monitor key metrics; Identify operational bottlenecks and solve them with clear owners; Ensure every vertical has weekly performance reviews and action plans). Customer Experience ( Ensure every vertical delivers a customer experience aligned with Snoonu’s standards; Work closely with Customer Experience and Customer Support to understand complaints and root causes; Reduce repeated failures that create customer dissatisfaction; Ensure service recovery rules are clear for each vertical; Protect the customer first, then fix the root cause internally) . Partner and Merchant Operational Excellence ( Set clear operational requirements for merchants and partners; Hold partners accountable for repeated failures; Work with commercial and account management teams to improve partner performance; Ensure partners understand Snoonu’s standards for preparation, availability, packaging, handover, and customer experience; Recommend corrective actions for underperforming partners). Cross-Functional Leadership ( This role must connect all departments to ensure that vertical issues are solved end-to-end). SOPs, SLAs, and Governance ( Create and maintain SOPs for each vertical; Define clear SLAs for merchants, operations, logistics, and support teams; Build escalation processes for critical issues; Ensure every team knows who owns each type of problem; Standardize processes across verticals to reduce confusion and improve execution) . Data, Reporting, and Business Reviews ( Build dashboards for each vertical; Track daily, weekly, and monthly performance; Identify trends, risks, and repeated failures; Present clear business reviews to leadership; Convert data into action plans, not just reports). Profitability and Unit Economics ( Work with finance and commercial teams to improve vertical profitability; Monitor cost-to-serve across each vertical; Identify operational inefficiencies that affect margins; Improve delivery batching, fulfillment efficiency, partner terms, and refund leakage; Ensure growth does not come at the cost of poor economics). Team Leadership ( Build and lead strong vertical operations teams; Define clear responsibilities for each vertical manager; Set performance expectations and accountability; Coach team members to solve problems independently; Build a leadership culture where every vertical has a clear owner).<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br>???? Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br>???? Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br>???? Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>????Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br>???? Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br>???????? It's All About People: “Be a team player; together we are stronger.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!
<h2 class="h5">وصف الوظيفة</h2>
<div class="t-break" data-jb-field="description">
<span><u><b>ملخص الوظيفة</b></u>
<br></span><p><span><span><span>سيكونون مسؤولين عن جميع الأنشطة التي تتضمن قبول وتسجيل المرضى، تسجيل الوصول للمرضى الجدد وتوفير معلومات المرفق والفوترة للمرضى الجدد والحاليين. سيكونون مسؤولين عن تلبية جميع الاستفسارات المتعلقة بالمرضى وإدخال معلومات المريض والتأكد من توفر هذه المعلومات بسهولة للأطباء والممرضين.</span></span></span></p><br>
<br><br><u><b>المسؤوليات الوظيفية 1</b></u>
<br><p><span><span><span><span><span><span>يستقبل المرضى ومقدّمي الرعاية لهم عند الوصول.</span></span></span></span></span></span></p><br>
<p><span><span><span><span><span><span>يدخل معلومات المريض رقميا ويحافظ على سجلات دقيقة.</span></span></span></span></span></span></p><br>
<p><span><span><span><span><span><span>يُحقق من أهلية المريض. </span></span></span></span></span></span></p><br>
<p><span><span><span><span><span><span>يجمع معلومات مثل تفاصيل المريض، التاريخ الطبي، معلومات الفوترة والتأمين.</span></span></span></span></span></span></p><br>
<p><span><span><span><span><span><span>يضمن الدقة والكمال والتحقق من معلومات الديموغرافية والتأمين.</span></span></span></span></span></span></p><br>
<p><span><span><span><span><span><span>يقوم بإعداد وتوثيق تسجيل وصول المريض النهائي.</span></span></span></span></span></span></p><br>
<p><span><span><span><span><span><span>يوجه المرضى إلى فحوص الطبيب ونقاط الخدمة الأخرى.</span></span></span></span></span></span></p><br>
<p><span><span><span><span><span><span>يضمن أن فحص وصول المريض يتم فحصه بشكل دقيق لتغطية التأمين ولديه الموافقات المسبقة المطلوبة، لحماية حسابات المستشفى المتولدة من الخدمة، وتحديد مسؤولية المريض وجمع النقد عند الخدمة.</span></span></span></span></span></span></p><br>
<p><span><span><span><span><span><span>يدعم فريق الموافقات المسبقة لإدارة الإيرادات في الحصول على موافقات التأمين بشكل فعال وفي الوقت المناسب.</span></span></span></span></span></span></p><br>
<br><br><u><b>المسؤوليات الوظيفية 2</b></u>
<br><p><span><span><span><span><span><span>يعالج معلومات التأمين، يتابع، ويتواصل مع فريق الموافقات المسبقة للإدارة الإيرادات. </span></span></span></span></span></span></p><br>
<p><span><span><span><span><span><span>يتابع مع العيادات لأي إجراءات/خدمات سريرية إضافية قد تكون مطلوبة وغيرها من الخدمات المقدمة أثناء الزيارة.</span></span></span></span></span></span></p><br>
<p><span><span><span><span><span><span>يسهل التواصل بخصوص حالة المريض وحالته للأطباء.</span></span></span></span></span></span></p><br>
<p><span><span><span><span><span><span>يحصل على معلومات الفوترة ويتعامل مع المدفوعات لتزويد المرضى بمعلومات الفوترة والدفع.</span></span></span></span></span></span></p><br>
<p><span><span><span><span><span><span>يوجه المرضى إلى نقاط الخدمة الأخرى (المختبر، الأشعة، الصيدلية، إلخ) عند الحاجة.</span></span></span></span></span></span></p><br>
<p><span><span><span><span><span><span>يسهّل زيارات المريض القادمة ويحدد المواعيد المطلوبة وفقاً لذلك (المتابعات، التحويلات، خدمات أخرى) لضمان جدولة صحيحة ودقيقة وبما يخدم مصلحة المريض وتجنب أي تحيز محتمل ضمن جدولة الخدمات.</span></span></span></span></span></span></p><br>
<p><span><span><span><span><span><span>يُعد التقارير اليومية والشهرية والأسبوعية والسنوية المطلوبة وتحليلها وفقاً لتوجيهات مدير الوصول إلى المريض.</span></span></span></span></span></span></p><br>
<br><br><b>المسؤوليات الإضافية 3</b>
<br><br><u><b>المعرفة والمهارات الوظيفية</b></u>
<br><p><span><span><span><span><span><span>معرفة كافية بالمصطلحات الطبية وعمليات التأمين.</span></span></span></span></span></span></p><br>
<p><span><span><span><span><span><span>مهارات تنظيمية وإدارية قوية.</span></span></span></span></span></span></p><br>
<p><span><span><span><span><span><span>القدرة على البقاء هادئاً في المواقف المجهِدة.</span></span></span></span></span></span></p><br>
<p><span><span><span><span><span><span>القدرة على تبديل الأولويات بناءً على احتياجات المرضى.</span></span></span></span></span></span></p><br>
<p><span><span><span><span><span><span>يمتلك أخلاقيات عمل عالية ويحافظ على السرية.</span></span></span></span></span></span></p><br>
<p><span><span><span><span><span><span>يظهر مظهرًا وسلوكًا مهنيين.</span></span></span></span></span></span></p><br>
<p><span><span><span><span><span><span>يجيد Microsoft Office وأنظمة إدخال بيانات أخرى.</span></span></span></span></span></span></p><br>
<p><span><span><span><span><span><span>مؤهل، عطوف وصبور.</span></span></span></span></span></span></p><br>
<p><span><span><span>الاهتمام الدقيق بالتفاصيل وإظهار القدرة على استخدام الحكم السليم في اتخاذ القرار.</span></span></span></p><br>
<br><br><u><b>الخبرة الوظيفية</b></u>
<br><p><span><span><span>خبرة في الوصول إلى المريض وخدمة العملاء/علاقات المرضى لمدة 2+ سنوات مفضلة).</span></span></span></p><br>
<p><span><span><span><span>خبرة في السجلات الصحية الإلكترونية.</span></span></span></span></p><br>
<p><span><span><span><span>يفضل وجود خبرة في التأمين الطبي و/أو تسجيل المستشفى).</span></span></span></span></p><br>
<p><span><span><span>خبرة في خدمة العملاء لمدة 2+ سنوات ويفضل في بيئة مستشفى</span></span></span></span></p><br>
<p><span><span><span><span><span>على الأقل عامين في GCC (يفضل).</span></span></span></span></span></span></p><br>
<br><br><u><b>الكفاءات</b></u>
<br>المرونة<br>تسجيل المرضى والقبول L2<br>جدولة المرضى L2<br>عمليات دورة الإيرادات L2<br>الفوترة الصحية والتحقق من التأمين L2<br>تحليل السبب الجذري وحل المشكلات L2<br>إتقان الذكاء الاصطناعي<br>القيادة<br>الجودة<br>المرونة<br><br><u><b>التعليم</b></u>
<br>درجة البكالوريوس في إدارة الأعمال أو الضيافة<br><br><br><br>
</div>
???? Welcome to Your Next Adventure!<br><br>The Vertical Operations Director is responsible for owning and scaling the operational performance of Snoonu’s key business verticals, including grocery, laundry, ticketing, and any future verticals launched under Snoonu’s ecosystem.<br><br>This role ensures that each vertical operates with clear ownership, strong execution, high service quality, and profitable growth, while maintaining Snoonu’s customer obsession and operational standards.<br><br>The Vertical Operations Director is not only responsible for day-to-day operations, but also for building scalable operating models, improving unit economics, solving cross-functional issues, and ensuring that each Non-food vertical is ready to grow in Qatar and future markets.<br><br>???? What You’ll Get Your Hands On<br><br> Grocery Operations<br><br>Own the operational performance of grocery, supermarket, convenience, and quick-commerce partners.<br><br>Ensure product availability, stock accuracy, pricing accuracy, and substitution processes are properly managed. Reduce missing items, wrong items, out-of-stock issues, and delayed grocery orders. Improve picking, packing, and handover processes with partners. Work with category, merchant, logistics, and product teams to improve the grocery customer journey. Build operating standards for grocery partners, including item accuracy, cold-chain sensitivity, packaging, and delivery readiness. Monitor grocery fulfillment time and customer complaint trends. Support the development of dark-store or quick-commerce models if required. Improve grocery basket experience, repeat purchase, and reliability. Laundry Operations<br><br>Own the operational performance of laundry partners and end-to-end laundry order flow.<br><br>Manage the full laundry journey from pickup to partner processing to delivery. Ensure clear SLAs for pickup, cleaning, ironing, packaging, and return delivery. Reduce delays, damaged items, missing items, wrong items, and customer complaints. Build quality control standards for laundry partners. Ensure proper item tagging, tracking, and handover processes. Work with product and logistics teams to improve scheduling, pickup windows, and customer notifications. Create escalation processes for high-value items, lost items, or damaged items. Improve customer trust in the laundry vertical through reliability, transparency, and service recovery. Ticketing Operations<br><br>Own the operational execution of ticketing services, events, bookings, and related customer experiences.<br><br>Ensure ticket inventory, availability, pricing, and event details are accurate. Coordinate with event organizers, venues, partners, product, finance, and customer support. Manage operational readiness before, during, and after major events. Reduce customer issues related to ticket access, QR codes, refunds, cancellations, and event changes. Create clear SOPs for event-day support and escalation. Ensure smooth settlement and reporting with ticketing partners. Support major event launches with risk assessment and operational planning. Build scalable ticketing processes for future expansion into entertainment, experiences, sports, and tourism.<br><br>Additional Verticals And Business Areas<br><br>Based on Snoonu’s business model, the Vertical Operations Director may also oversee or support the following areas:<br><br> Retail Operations<br><br>For flowers, pharmacies, electronics, beauty, gifts, fashion, and general retail partners.<br><br>Improving item accuracy, merchant readiness, fulfillment time, packaging, and delivery handover. Reducing cancellations, unavailable items, wrong items, and poor packaging complaints. Building SOPs for sensitive categories such as pharmacy, flowers, electronics, and gifts. Supporting category-specific service standards. Marketplace Operations<br><br>Own the overall marketplace health across multiple verticals.<br><br>Monitor supply availability across merchants and categories. Ensure strong coordination between merchant operations, logistics, product, and customer support. Improve operational KPIs across all marketplace verticals. Identify marketplace gaps such as low availability, weak fulfillment, poor merchant compliance, or high complaint rates. Support new vertical launches with proper operating models and readiness checks. New Vertical Launch Operations<br><br>Lead operational readiness for new Snoonu verticals before launch.<br><br>Define the operating model for each new vertical. Build SOPs, SLAs, partner requirements, customer support flows, and escalation rules. Run pilot launches before scaling. Identify operational risks before public launch. Work with product to ensure the customer journey is ready. Work with finance to validate pricing, commission, refunds, and settlement processes. Ensure logistics capacity and delivery requirements are clear.<br><br>????♂️ The Magic You Bring<br><br>Vertical Strategy and Operating Model ( Define the operating model for each vertical; Set operational priorities, KPIs, and service standards; Translate Snoonu’s business goals into clear execution plans). Operational Performance ( Own the day-to-day performance of each vertical; Monitor key metrics; Identify operational bottlenecks and solve them with clear owners; Ensure every vertical has weekly performance reviews and action plans). Customer Experience ( Ensure every vertical delivers a customer experience aligned with Snoonu’s standards; Work closely with Customer Experience and Customer Support to understand complaints and root causes; Reduce repeated failures that create customer dissatisfaction; Ensure service recovery rules are clear for each vertical; Protect the customer first, then fix the root cause internally) . Partner and Merchant Operational Excellence ( Set clear operational requirements for merchants and partners; Hold partners accountable for repeated failures; Work with commercial and account management teams to improve partner performance; Ensure partners understand Snoonu’s standards for preparation, availability, packaging, handover, and customer experience; Recommend corrective actions for underperforming partners). Cross-Functional Leadership ( This role must connect all departments to ensure that vertical issues are solved end-to-end). SOPs, SLAs, and Governance ( Create and maintain SOPs for each vertical; Define clear SLAs for merchants, operations, logistics, and support teams; Build escalation processes for critical issues; Ensure every team knows who owns each type of problem; Standardize processes across verticals to reduce confusion and improve execution) . Data, Reporting, and Business Reviews ( Build dashboards for each vertical; Track daily, weekly, and monthly performance; Identify trends, risks, and repeated failures; Present clear business reviews to leadership; Convert data into action plans, not just reports). Profitability and Unit Economics ( Work with finance and commercial teams to improve vertical profitability; Monitor cost-to-serve across each vertical; Identify operational inefficiencies that affect margins; Improve delivery batching, fulfillment efficiency, partner terms, and refund leakage; Ensure growth does not come at the cost of poor economics). Team Leadership ( Build and lead strong vertical operations teams; Define clear responsibilities for each vertical manager; Set performance expectations and accountability; Coach team members to solve problems independently; Build a leadership culture where every vertical has a clear owner).<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br> Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br> Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br> Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br> Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br> It's All About People: “Be a team player; together we are stronger.”<br><br>Real Builders Ship: “We turn ideas into products, plans into action, and challenges into opportunities.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!
Job Description<br><br>At a time when global technological developments and healthcare regulations are occurring and changing at an unprecedented rate, the success of large, complex global health companies requires regulatory leaders who are deeply steeped in the public and private levers that impact this industry. To remain competitive in this rapidly changing landscape, organizations require regulatory affairs professionals who can navigate complex and fast-changing laws, regulations, and public policies across the globe.<br><br>In this context, we are looking for regulatory affairs experts in the med-tech space to play a key role in driving Oracle's success and competitiveness in the healthcare and life sciences sector.<br><br>You will work primarily with the Oracle Health & Life Sciences business units but will also interact with all Oracle business units selling products to the health and life sciences industries. This role requires an individual who can keep up with the fast-paced environment of software development and an evolving regulatory landscape. For this role we are seeking a regulatory strategist who is collaborative, a creative problem solver, and dedicated to excellence in their work.<br><br>What You’ll Do:<br><br> Work closely with Oracle’s product engineering teams to assess product functionality and develop regulatory strategy for Middle East and Africa countries. Collaborate cross-functionally to create and manage submissions for health authorities including SFDA (Saudi Arabia), MOHAP (United Arab Emirates), MOPH (Qatar), NHRA (Bahrain), SAHPRA (South Africa), NAFDAC (Nigeria), EDA (Egypt) and PPB (Kenya) ensuring on going compliance with regulatory authorities. Maintain regulatory documentation, technical files, and post market surveillance activities ensuring ongoing compliance with applicable regulations. Support internal and external audits to identify, evaluate, disclose, and appropriately remedy risks and deficiencies. Serve as a subject matter expert for internal clients with interpretation of applicable standards, regulations, and use of the quality management system. Manage regulatory and compliance related projects for Health-related products. Review and recommend changes to labeling, marketing materials, clinical protocols, design processes, and procedures to maintain regulatory and quality compliance. Maintain compliance with changing regulatory requirements across global markets that impact to our businesses, regulatory affairs function, and quality/compliance programs. Build effective working relationships with regulatory agencies, affiliates, and cross-functional stakeholders to support aligned and practical regulatory outcomes. <br><br><br>Preferred Qualifications:<br><br> Bachelor’s degree in pharmacy, Biology, Biomedical Engineering, Engineering, Life Sciences, Health Sciences, or a related field. Experience with SaMD in areas such as Regulatory Affairs, Quality Compliance, Product Development, etc. in medical device industry or equivalent. Experience authoring submissions across assigned Middle East and Africa market required. Experience with sustaining and new product development is ideal. Comprehensive knowledge of regulatory requirements and processes across Middle East and Africa countries, with demonstrated experience interpreting local regulations and supporting market access, lifecycle compliance, and health authority engagements. Strong problem-solving, planning, and organizational skills, with the ability to manage multiple priorities and work independently in a fast-paced, cross-cultural environment. Experience in working within a quality management system, preferably with ISO 13485, ISO 14971, 60601, 62304, 21 CFR parts 1000/1001, Understands continual improvement and risk management. Excellent written and verbal communication skills. Experience engaging with regional trade associations, industry groups, or regulatory forums. Ability to adjust and adapt to changing priorities in a dynamic environment. Ability to perform in a fast-paced and continually evolving business environment. <br><br><br>Responsibilities<br><br>Performs evaluation of internal operations, controls, communications, risk assessments and maintenance of documentation as related to regulatory compliance and recommends appropriate changes. Conducts and facilitates internal and external audits to identify, evaluate, disclose and appropriately remedy risks and deficiencies. Coordinates the preparation of and may prepare document packages for regulatory submissions from all areas of company as well as for internal and external audits and inspections. May serve as point of contact for interactions with regulatory agencies for defined matters. Support the creation of a comprehensive risk management and/or quality management, and regulatory oversight program, including specifications for product and service design aligned with Oracle Software Security Assurance and Security Architecture, and/or Quality Management systems. Review specifications. Develop training for GBU development, cloud services, services and operations teams on industry regulatory specifications applicable to their products and services. Execute risk assessments and evaluate risks to the business and develop risk mitigation strategies. Identify industry requirements applicable to Oracle GBUs, and work with members of GBU development, cloud services, services and operations teams to incorporate applicable industry regulatory standards, Oracle security and/or quality policies and customer-contractual obligations into GBU processes and standards. Coordinate industry and regulatory certifications, including managing certification vendors (e.g., PCI, HIPAA,HITECH, ISO, SOC2). Build security documentation and collateral for customers and internal users allowing security to be a differentiator in this GBUs. Build management level metrics and reporting for activities that are owned by the Risk Manager. Execute a vendor security and/or quality management program.<br><br>Qualifications<br><br>Career Level - IC4<br><br>About Us<br><br>Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.<br><br>True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.<br><br>We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.<br><br>Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
???? Welcome to Your Next Adventure!<br><br>Snoonu is Qatar's first super-app — a fast-scaling technology platform that spans food delivery, grocery, pharmacy, fashion, electronics, and logistics. As we continue to grow across new verticals and integrate into a pan-GCC operation, the talent we attract will define the next chapter of our story.<br><br>The Talent Acquisition Manager will own the design and execution of recruitment strategies for Snoonu's business functions — including operations, logistics, commercial, finance, marketing, and corporate teams. This role is both strategic and hands-on: you will build the systems and partnerships that power our business hiring engine while ensuring every candidate interaction reflects Snoonu's values of innovation, integrity, and excellence.<br><br>Strategic Responsibilities<br><br>???? What You’ll Get Your Hands On:<br><br>Review, design and implement talent acquisition strategies for business functions — operations, logistics, commercial, finance, marketing and corporate — aligned with Snoonu's growth roadmap and workforce plan. Partner with business department heads and senior leadership to forecast hiring needs, define ideal candidate profiles, and set quality benchmarks for each function. Build and maintain a proactive talent pipeline across business-critical roles, ensuring readiness for rapid scaling, new vertical launches, and market entry. Own recruitment analytics — track, report, and act on metrics such as time-to-fill, cost-per-hire, quality-of-hire, and offer acceptance rate to continuously improve the hiring function. Lead workforce planning and diversity hiring initiatives, ensuring Snoonu's teams reflect the international and multicultural community we serve. Coordinate with the tech/product TA stream to ensure a unified candidate experience, consistent employer messaging, and shared best practices across hiring functions. Contribute to employer branding campaigns and initiatives, working closely with the Head of Talent Acquisition to strengthen Snoonu’s employer brand across Qatar and the GCC.<br><br>Operational Responsibilities<br><br>Manage the full-cycle recruitment process from requisition through onboarding, ensuring a seamless and positive candidate experience at every touchpoint. Source and attract candidates through a diverse mix of channels — job boards, social media, headhunting, university partnerships, employee referrals, and community events. Conduct structured interviews and assessments, evaluating candidates not only for skills and qualifications but for alignment with Snoonu's core values. Manage and develop the recruitment team, setting clear goals, coaching on best practices, and fostering a high-performance culture within the TA function. Manage relationships with external recruitment agencies, executive search firms, and job platforms to ensure quality, cost efficiency, and SLA compliance. Ensure all recruitment practices comply with Qatar labor law, visa and sponsorship requirements, and Snoonu's internal policies. Collaborate with the People & Culture team on onboarding improvements, ensuring a smooth handoff from candidate to new hire.<br><br>????♂️ The Magic You Bring<br><br>Bachelor's degree in Human Resources, Business Administration, or a related field. A Master's degree is a plus.7+ years of progressive experience in talent acquisition or recruitment, with at least 3 years in a managerial or team-lead capacity. Demonstrated ability to recruit across business functions — operations, logistics, commercial, finance, marketing, and corporate — ideally within a high-growth or startup environment. Strong command of full-cycle recruitment, modern sourcing techniques, and structured interviewing methodologies. Hands-on experience with Applicant Tracking Systems (ATS) and HR technology platforms. Excellent interpersonal, communication, and negotiation skills, with the ability to influence hiring managers and senior stakeholders. Strategic thinker who thrives in a fast-paced, ambiguous environment and can balance multiple priorities with strong organizational discipline.<br><br>✨ Bonus Points If You Have<br><br>Experience conducting executive-level and confidential searches for business leadership roles, ideally within the e-commerce, delivery, or logistics sectors. Background in the super-app, e-commerce, delivery or logistics industry — or with direct competitors. Track record of contributing to employer branding initiatives that measurably improved talent attraction. Experience with data-driven recruitment, people analytics, and building recruitment dashboards. Familiarity with GCC labor markets, Qatar employment law, and visa/sponsorship processes.<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br> Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br> Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br> Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br> Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br> It's All About People: “Be a team player; together we are stronger.”<br><br>Real Builders Ship: “We turn ideas into products, plans into action, and challenges into opportunities.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!
???? Welcome to Your Next Adventure!<br><br>The Vertical Operations Director is responsible for owning and scaling the operational performance of Snoonu’s key business verticals, including grocery, laundry, ticketing, and any future verticals launched under Snoonu’s ecosystem.<br><br>This role ensures that each vertical operates with clear ownership, strong execution, high service quality, and profitable growth, while maintaining Snoonu’s customer obsession and operational standards.<br><br>The Vertical Operations Director is not only responsible for day-to-day operations, but also for building scalable operating models, improving unit economics, solving cross-functional issues, and ensuring that each Non-food vertical is ready to grow in Qatar and future markets.<br><br>???? What You’ll Get Your Hands On<br><br> Grocery Operations<br><br>Own the operational performance of grocery, supermarket, convenience, and quick-commerce partners.<br><br>Ensure product availability, stock accuracy, pricing accuracy, and substitution processes are properly managed. Reduce missing items, wrong items, out-of-stock issues, and delayed grocery orders. Improve picking, packing, and handover processes with partners. Work with category, merchant, logistics, and product teams to improve the grocery customer journey. Build operating standards for grocery partners, including item accuracy, cold-chain sensitivity, packaging, and delivery readiness. Monitor grocery fulfillment time and customer complaint trends. Support the development of dark-store or quick-commerce models if required. Improve grocery basket experience, repeat purchase, and reliability. Laundry Operations<br><br>Own the operational performance of laundry partners and end-to-end laundry order flow.<br><br>Manage the full laundry journey from pickup to partner processing to delivery. Ensure clear SLAs for pickup, cleaning, ironing, packaging, and return delivery. Reduce delays, damaged items, missing items, wrong items, and customer complaints. Build quality control standards for laundry partners. Ensure proper item tagging, tracking, and handover processes. Work with product and logistics teams to improve scheduling, pickup windows, and customer notifications. Create escalation processes for high-value items, lost items, or damaged items. Improve customer trust in the laundry vertical through reliability, transparency, and service recovery. Ticketing Operations<br><br>Own the operational execution of ticketing services, events, bookings, and related customer experiences.<br><br>Ensure ticket inventory, availability, pricing, and event details are accurate. Coordinate with event organizers, venues, partners, product, finance, and customer support. Manage operational readiness before, during, and after major events. Reduce customer issues related to ticket access, QR codes, refunds, cancellations, and event changes. Create clear SOPs for event-day support and escalation. Ensure smooth settlement and reporting with ticketing partners. Support major event launches with risk assessment and operational planning. Build scalable ticketing processes for future expansion into entertainment, experiences, sports, and tourism.<br><br>Additional Verticals And Business Areas<br><br>Based on Snoonu’s business model, the Vertical Operations Director may also oversee or support the following areas:<br><br> Retail Operations<br><br>For flowers, pharmacies, electronics, beauty, gifts, fashion, and general retail partners.<br><br>Improving item accuracy, merchant readiness, fulfillment time, packaging, and delivery handover. Reducing cancellations, unavailable items, wrong items, and poor packaging complaints. Building SOPs for sensitive categories such as pharmacy, flowers, electronics, and gifts. Supporting category-specific service standards. Marketplace Operations<br><br>Own the overall marketplace health across multiple verticals.<br><br>Monitor supply availability across merchants and categories. Ensure strong coordination between merchant operations, logistics, product, and customer support. Improve operational KPIs across all marketplace verticals. Identify marketplace gaps such as low availability, weak fulfillment, poor merchant compliance, or high complaint rates. Support new vertical launches with proper operating models and readiness checks. New Vertical Launch Operations<br><br>Lead operational readiness for new Snoonu verticals before launch.<br><br>Define the operating model for each new vertical. Build SOPs, SLAs, partner requirements, customer support flows, and escalation rules. Run pilot launches before scaling. Identify operational risks before public launch. Work with product to ensure the customer journey is ready. Work with finance to validate pricing, commission, refunds, and settlement processes. Ensure logistics capacity and delivery requirements are clear.<br><br>????♂️ The Magic You Bring<br><br>Vertical Strategy and Operating Model ( Define the operating model for each vertical; Set operational priorities, KPIs, and service standards; Translate Snoonu’s business goals into clear execution plans). Operational Performance ( Own the day-to-day performance of each vertical; Monitor key metrics; Identify operational bottlenecks and solve them with clear owners; Ensure every vertical has weekly performance reviews and action plans). Customer Experience ( Ensure every vertical delivers a customer experience aligned with Snoonu’s standards; Work closely with Customer Experience and Customer Support to understand complaints and root causes; Reduce repeated failures that create customer dissatisfaction; Ensure service recovery rules are clear for each vertical; Protect the customer first, then fix the root cause internally) . Partner and Merchant Operational Excellence ( Set clear operational requirements for merchants and partners; Hold partners accountable for repeated failures; Work with commercial and account management teams to improve partner performance; Ensure partners understand Snoonu’s standards for preparation, availability, packaging, handover, and customer experience; Recommend corrective actions for underperforming partners). Cross-Functional Leadership ( This role must connect all departments to ensure that vertical issues are solved end-to-end). SOPs, SLAs, and Governance ( Create and maintain SOPs for each vertical; Define clear SLAs for merchants, operations, logistics, and support teams; Build escalation processes for critical issues; Ensure every team knows who owns each type of problem; Standardize processes across verticals to reduce confusion and improve execution) . Data, Reporting, and Business Reviews ( Build dashboards for each vertical; Track daily, weekly, and monthly performance; Identify trends, risks, and repeated failures; Present clear business reviews to leadership; Convert data into action plans, not just reports). Profitability and Unit Economics ( Work with finance and commercial teams to improve vertical profitability; Monitor cost-to-serve across each vertical; Identify operational inefficiencies that affect margins; Improve delivery batching, fulfillment efficiency, partner terms, and refund leakage; Ensure growth does not come at the cost of poor economics). Team Leadership ( Build and lead strong vertical operations teams; Define clear responsibilities for each vertical manager; Set performance expectations and accountability; Coach team members to solve problems independently; Build a leadership culture where every vertical has a clear owner).<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br> Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br> Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br> Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br> Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br> It's All About People: “Be a team player; together we are stronger.”<br><br>Real Builders Ship: “We turn ideas into products, plans into action, and challenges into opportunities.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!
<h2 class=\"h5\">وصف الوظيفة</h2>
<div class=\"t-break\" data-jb-field=\"description\">
<p>قائد صيانة تقني متميز يمكنه الدخول إلى منشأة تصنيع ألبان وفهم العملية على الفور من إدخال الحليب حتى المنتج النهائي. </p><p>إظهار سجل حافل في إلهام الناس وتطوير قادة المستقبل وشكل الاستراتيجية وبناء ثقافة الاعتمادية التي تضع الناس والسلامة والجودة والتميز التشغيلي في قلب كل قرار.</p><p><br></p><p><b>المتطلبات الأساسية</b></p><p><b>القيادة</b></p><ul><li>خبرة مثبتة في قيادة فرق صيانة كبيرة في بيئة تصنيع.</li><li>بناء خطط خلافة للمناصب الرئيسية في الصيانة.</li><li>إرشاد المشرفين والقادة الناشئين.</li><li>القدرة على الإلهام والتدريب والإرشاد وتطوير الآخرين.</li><li>ذكاء عاطفي عالي (EQ) مع وعي ذاتي قوي ومهارات تواصل بين الأشخاص.</li><li>القدرة على التأثير بشكل فعال على أصحاب المصلحة عبر الوظائف المختلفة.</li><li>مهارات تواصل وحل نزاعات قوية.</li><li>عقلية استراتيجية متوازنة مع قدرة تنفيذ تشغيلي.</li></ul><p><br></p><p><b>الخبرة التقنية</b></p><ul><li>خبرة قيادة صيانة لا تقل عن 10+ سنوات في التصنيع الغذائي، المشروبات، الألبان، الصيدلة أو FMCG.</li><li>لا تقل عن 5 سنوات في منصب مدير صيانة أو قيادة عليا مكافئة.</li><li>فهم خبير لتقنيات معالجة الألبان.</li><li>خبرة مثبتة في معدات المعالجة والتعبئة السائلة.</li><li>معرفة قوية بـ:</li><li>التعقيم البستري</li><li>أنظمة UHT</li><li>التجانس</li><li>تقنيات المعالجة الحرارية</li><li>معدات إنتاج الجبن</li><li>أنظمة التبخير والتعقيم</li><li>فهم متقدم للكهربية والميكانيكا والأتمتة وعلوم القياس.</li></ul><p><br></p> </div><h2 class=\"h5\">المهارات</h2>
<div data-jb-field=\"skills\"><p><b>إدارة الاعتمادية</b></p><p>خبرة مثبتة:</p><ul><li>تطوير وتنفيذ استراتيجية التميز في الصيانة على مستوى الموقع.</li><li>الصيانة المتمركزة على الاعتمادية (RCM)</li><li>برامج الصيانة الوقائية</li><li>تقنيات الصيانة التنبؤية</li><li>تحليل السبب الجذري</li><li>تقييمات حيوية الأصول</li><li>التخطيط والصيانة والجدولة</li><li>إطارات KPI للصيانة</li></ul><p><br></p><p><b>الخبرة التجارية</b></p><ul><li>المسؤولية عن إدارة الميزانية.</li><li>خبرة في إدارة المقاولين.</li><li>خبرة في إدارة مشاريع رأس المال.</li><li>خبرة في قيادة التحسين المستمر.</li><li>فطنة مالية وتجارية قوية.</li></ul><p><br></p><p><b>الرقمنة والصيانة الذكية</b></p><ul><li>استغلال أدوات رقمية حديثة لتحسين أداء الصيانة.</li><li>دعم تقنيات التنبؤ ومبادرات الصناعة 4.0.</li><li>قيادة الاستخدام الفعال لـ:</li><li>الصيانة وذكاء الأصول AI</li><li>SAP PM أو منصة مماثلة</li><li>SAP Fiori أو منصة مماثلة</li><li>CMMS</li><li>Power BI</li><li>أدوات تحليلات الاعتمادية</li><li>أنظمة مراقبة الحالة</li><li>تطوير لوحات KPI لدعم اتخاذ القرار القائم على البيانات.</li><li>استخدام بيانات الصيانة لتحديد الاتجاهات وفرص التحسين.</li></ul><p><br></p><p><br></p><p><b>المتطلبات المفضلة</b></p><p><b>السلامة والجودة والامتثال</b></p><ul><li>القدوة في جميع جوانب السلامة والسلامة الغذائية.</li><li>ضمان الامتثال لـ:</li><li>FSSC 22000</li><li>BRCGS</li><li>ISO 45001</li><li>التشريعات البيئية</li><li>متطلبات التنظيم في قطر</li><li>ضمان دعم أنشطة الصيانة لمتطلبات CCP وOPRP.</li><li>الحفاظ على جاهزية التدقيق في جميع الأوقات.</li><li>قيادة إدارة المقاولين والامتثال لأذونات العمل.</li><li>امتلاك تقييمات مخاطر الموقع وأنظمة العمل الآمنة.</li></ul><p><b>المؤهلات</b></p><p>ما يلي يجعل المرشح استثنائياً:</p><ul><li>درجة في الهندسة أو الاعتمادية أو إدارة التشغيل أو إدارة الأعمال (MBA).</li><li>محترف صيانة وموثوقية معتمد (CMRP).</li><li>مهندس موثوقية معتمد (CRE).</li><li>حزام أخضر أو أسود في Lean Six Sigma.</li><li>شهادة TPM Practitioner.</li><li>مؤهلات متقدمة في الأتمتة أو Industry 4.0.</li><li>خبرة في إدارة قوى عاملة متعددة الجنسيات.</li><li>خبرة في تنفيذ حلول صيانة SAP PM أو SAP Fiori.</li><li>خبرة في إدارة عقود أداء OEM.</li><li>خبرة في برامج مراقبة الحالة المتقدمة.</li></ul><p><br></p></div>
<h2 class="h5">وصف الوظيفة</h2>
<div class="t-break" data-jb-field="description">
المسؤوليات الوظيفية<br><br> * تحديد وضمان قنوات توزيع جديدة، وشراكات استراتيجية، وتحالفات أعمال لتوسيع تغطية السوق.<br> * تطوير وتنفيذ استراتيجيات تطوير الأعمال بما يتماشى مع الأهداف التجارية للشركة، وخطط توسيع المحفظة، والمتطلبات الأساسية.<br> * تحليل اتجاهات السوق وأنشطة المنافسين واحتياجات العملاء والتقنيات الناشئة لتحديد فرص النمو وتعزيز موضع السوق.<br> * بناء والحفاظ على علاقات قوية مع الشركات الدولية والموردين لدعم تطوير المحفظة وتسجيل المنتجات والتخطيط التجاري والنمو التجاري.<br> * بناء وتطوير والحفاظ على علاقات قوية مع القادة الرؤى المؤثرين (KOLs)، والمهنيين الصحيين، ومالكي العيادات، وفرق الشراء، والموزعين، والشركاء الاستراتيجيين.<br> * دفع نمو المبيعات عبر محفظة الأدوية والتجميل من خلال تحقيق أهداف الإيرادات والربحية وحصة السوق.<br> * تحديد فرص تحسين تجربة العملاء، والعمليات التجارية، والكفاءة التجارية من خلال مبادرات التحسين المستمر.<br> * تحديد وتقييم والسعي وراء فرص تجارية جديدة ضمن قطاعات الأدوية والتجميل الطبي، بما في ذلك المستشفيات والعيادات ومراكز التجميل وممارسات الأمراض الجلدية وعيادات جراحة التجميل والصيدليات والمؤسسات الصحية.<br> * قيادة استراتيجيات إطلاق المنتجات وخطط التسويق بالتعاون مع فرق التسويق والشؤون الطبية والشؤون التنظيمية وسلسلة التوريد.<br> * إعداد وتقديم عروض أعمال مقنعة، وعروض منتجات، ومقترحات تجارية للمهنيين الصحيين وصانعي القرار.<br> * إعداد تقارير تطوير الأعمال الشهرية التي تغطي أداء المبيعات واكتساب العملاء وحالة خط الأنابيب ومعلومات السوق وتوقعات الإيرادات.<br> * أداء واجبات قسمية أخرى تتعلق بوظيفته حسب توجيه رئيس القسم.<br> * التعاون مع الأطراف الداخلية لضمان توفر المنتجات في الوقت المناسب والامتثال التنظيمي وتماشي الأسعار ونجاح onboarding للعملاء.<br> * تطوير والحفاظ على فهم شامل لمحفظة الأدوية والتجميل، بما في ذلك وضع المنتجات والأدلة السريرية وديناميكيات السوق والميزات التنافسية.<br> * جمع ونقل ملاحظات العملاء وذكاء المنافسين ورؤى السوق للإدارة العليا لدعم اتخاذ القرار الاستراتيجي وتوسيع المحفظة.<br> * الحفاظ على سجلات العملاء الدقيقة والمحدثة وأنشطة المبيعات وتتبع الفرص ضمن نظام إدارة علاقات العملاء (CRM).<br> * إدارة خط أنابيب المبيعات وفرص العملاء والتنبؤ وأنشطة تطوير الأعمال لضمان تحقيق KPIs باستمرار.<br> * تنظيم ودعم إطلاق المنتجات، والاجتماعات العلمية، وورش العمل، والمؤتمرات، والبرامج التعليمية لزيادة الوعي بالمنتج وتفاعل العملاء.<br> * المشاركة في تقديم العطاءات، والمفاوضات التجارية، ومناقشات التسعير، وإدارة العقود حيثما كان ذلك مناسباً.<br><br>المؤهلات<br><br>الهندسة biomedical أو مجال ذو صلة وثيقة.<br>المهارات<br><br> * القدرة على التكيف مع بيئة عمل سريعة الإيقاع وديناميكية.<br> * عقلية إبداعية والقدرة على التفكير خارج الصندوق.<br> * قدرات القيادة وإدارة الفريق المثبتة.<br> * مهارات تواصل وعرض ممتازة.<br> * الكفاءة في برامج المكتب القياسية (مثل حزمة Microsoft Office).<br> * مهارات إدارة المشاريع والتنظيم القوية.<br> * التفكير الاستراتيجي والقدرات التحليلية القوية.<br><br>الخبرة<br><br> * قطر، مجلس التعاون الخليجي<br> * خبرة سابقة في إدارة فرق المبيعات في قطاع الخدمات الطبية مع التركيز الأساسي على توليد الإيرادات والقيادات المحتملة الناجحة (معدات طبية، مشاريع المستشفيات ذات الصلة)<br> * خبرة لا تقل عن 7 سنوات ذات صلة<br><br>التعليم<br><br> * مؤهل جامعي ذي صلة أو أعلى حتى مستوى البكالوريوس<br>
</div><h2 class="h5">المهارات</h2>
<div data-jb-field="skills">* Identify and secure new distribution channels, strategic partnerships, and business alliances to expand market coverage.<br> * Develop and execute business development strategies aligned with the company's commercial objectives, portfolio expansion plans, and principal requirements.<br> * Analyze market trends, competitor activities, customer needs, and emerging technologies to identify growth opportunities and enhance market positioning.<br> * Build and maintain strong relationships with international principals and suppliers to support portfolio development, product registration, business planning, and commercial growth.<br> * Build, develop and maintain strong relationships with key opinion leaders (KOLs), healthcare professionals, clinic owners, procurement teams, distributors, and strategic partners.<br> * Drive sales growth across the pharmaceutical and aesthetic product portfolio by achieving revenue, profitability, and market share targets.<br> * Identify opportunities to improve customer experience, business processes, and commercial effectiveness through continuous improvement initiatives.<br> * Identify, evaluate, and pursue new business opportunities within the pharmaceutical and medical aesthetics sectors, including hospitals, clinics, aesthetic centers, dermatology practices, plastic surgery clinics, pharmacies, and healthcare institutions.<br> * Lead product launch strategies and commercialization plans in collaboration with Marketing, Medical Affairs, Regulatory Affairs, and Supply Chain teams.<br> * Prepare and deliver compelling business presentations, product demonstrations, and commercial proposals to healthcare professionals and decision-makers.<br> * Prepare monthly business development reports covering sales performance, customer acquisition, pipeline status, market intelligence, and revenue forecasts.<br> * Perform other department duties related to his/her position as directed by the Head of the Department.<br> * Collaborate with internal stakeholders to ensure timely product availability, regulatory compliance, pricing alignment, and successful customer onboarding.<br> * Develop and maintain a comprehensive understanding of the pharmaceutical and aesthetics portfolio, including product positioning, clinical evidence, market dynamics, and competitive advantages.<br> * Gather and communicate customer feedback, competitor intelligence, and market insights to senior management to support strategic decision-making and portfolio expansion.<br> * Maintain accurate and up-to-date customer records, sales activities, and opportunity tracking within the CRM system.<br> * Manage the sales pipeline, customer opportunities, forecasting, and business development activities to ensure consistent achievement of KPIs.<br> * Organize and support product launches, scientific meetings, workshops, conferences, and educational programs to increase product awareness and customer engagement.<br> * Participate in tender submissions, commercial negotiations, pricing discussions, and contract management where applicable.<br>
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