وظائف الدعم الفني في قطر

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Description</b>Overview<p>Reporting to the Senior Manager, the role is responsible for managing and maintaining all important documents hardcopy and/or electronic format.</p><br><p>Provide administrative assistance to the Senior Manager in his reporting obligations and other functions.</p><br><p>Maintain a reliable data entry system accommodated by tasks such as filing hardcopies, scanning, electronic management, filing and processing, archiving and document tracking, inputs the document data into the standard registers whilst ensuring that the information is accurate and up to date.</p><br>Your role<ul><li><span>Assist the Senior Manager in discharging his duties.</span></li><li><span>Recording and archiving all hardcopy and softcopy documents, transactions, process, classification, registration, archiving and distribution.</span></li><li><span>Prepare &amp; distribute correspondences, reports, memorandums, reports, schedules and materials for publication, presentation etc.</span></li><li><span>Answer correspondence as directed.</span></li><li><span>Maintain confidential information of office related information.</span></li><li><span>Control drawings, specification, design records, standards, procedures, correspondence, minutes of meetings and supplier documents, etc.</span></li><li><span>Maintaining an appropriate electronic database as backup to a traditional hardcopy archive system for easy storage and access to all internal and external correspondence and data.</span></li><li><span>Proficient in Electronic Documentation Management Software systems.</span></li><li><span>Providing contract and other information to pre and post contract sections which may include general formalities such as holiday forms etc.</span></li><li><span>Providing data entry and word processing services as and when required.</span></li><li><span>Assisting managers in producing various reports, tables and presentation material.</span></li><li><span>Scans letters and documents etc..., and files electronically in the Computer Reference Number sequence.</span></li><li><span>Copies/scans and distributes the required documents, assisting as required.</span></li><li><span>Maintains the documents and drawings in the Document Control section under safe custody without any damage or deterioration with easy traceability.</span></li><li><span>Maintains the files and control logs as required by the section.</span></li><li><span>Carry out all and any other tasks, services, instructions, functions related to his profession and as directed by the Authority or his representative.</span></li><li><span>The Staff shall travel to sites and/or any location as may be necessary in the carrying out of their duties and services or as may be directed by the Authority.</span></li></ul>About you<p><b>Mandatory requirements</b></p><br><ul><li>University degree from a recognised university in an appropriate field such as Engineering or Business or equivalent.</li><li>Minimum of 10 years postgraduate experience with experience in major infrastructure projects or programmes, preference will be given to roads, aviation, structures or rail related experience, and 5 years in Qatar and / or the Gulf region.</li><li>Advanced written and verbal communication skills in English and Arabic.</li></ul><p><b>Desirable requirements</b></p><br><ul><li>Evidence of suitable professional qualification or equivalent is preferable.</li></ul><p><b>Skills and Competencies</b></p><br><ul><li>Experienced user of internet based document control systems, e.g. SharePoint, Documentum.</li><li>Experienced user of MS Office.</li><li>Capable of working with minimal supervision.</li><li>Demonstrable track record in the delivery of large multidisciplinary projects.</li><li>In-depth knowledge of document procedures.</li><li>A “rounded profile”, comfortable with document control processes. The successful candidate will also be able to mobilise people and teams and by their leadership skills lead teams and secure successful deliverables.</li><li>Effective in building good working relationships within complex structures, both internally and with various project stakeholders.</li></ul><span>Rewards &amp; benefits</span><p><span>Explore the rewards and benefits that help you thrive – at every stage of your life and your career.</span></p><br><p><span>This includes:</span></p><br><ul><li><span>Tax-free salary.</span></li><li><span>Life insurance coverage.</span></li><li><span>Medical insurance.</span></li><li><span>Annual leave balance.</span></li><li><span>Company gratuity scheme.</span></li><li><span>Discretionary bonus program.</span></li><li><span>Annual flight contribution.</span></li><li><span>Transportation &amp; housing allowances.</span></li><li><span>Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.</span></li></ul><p><span>Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.</span></p><br><span>About AtkinsRéalis</span><p><span>We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. </span></p><br><p><span>Find out more.</span></p><br><b>Worker Type</b>Employee<b>Job Type</b>Regular<p><span><i>At </i></span> <i><span>AtkinsRéalis</span></i><span><i>, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. &nbsp;</i></span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Overview:</p><p>The primary functions of an AFE is to manage the spares movement inbound and outbound the warehouse, resolution of minor incidents that are raised by our customers and assisting on parts deliveries to Field Engineers &amp; Service Partner Engineers onsite. Incidents and changes can be related to Servers, tape libraries/drives, storage devices, printers, and various other pieces of equipment.</p><p>Primary Workflow:</p><ul><li>Spares management inbound and outbound the warehouse</li><li>Handle quarterly stock take in Local Warehouse &amp; Service Partner Warehouses</li><li>Onsite minor break-fix hardware maintenance (Hot swap hard disk replacement, cable reseat, etc)</li><li>Conduct onsite physical &amp; logical audits for proactive sparing.</li><li>Perform quarterly onsite preventive maintenance per assigned customer.</li><li>Handle spare parts deliveries to FE, SeP &amp; client.</li><li>Issuance of IMR’s, POR’s</li><li>Assist VCA’s &amp; BDA’s for investigating missing parts from stock counting.</li><li>Customer communication</li><li>Updating TRT internal procedures</li><li>Learning additional technical and non-technical skills.</li><li>Sourcing Local Service Partners</li><li>Sourcing Local Logistic Partner / Supplier</li></ul><p><br></p><p>Required Deliverables:</p><ul><li>Ensure above 95% accuracy between NetSuite inventory database and actual TRT &amp; SeP warehouse spares.</li><li>Ensure all supported incidents or tickets are resolved within SLAs.</li><li>Ensure all customer communication is prompt, professional and reliable.</li><li>Ensure all commitments made to customers are met or re-scheduled with the customer’s knowledge and approval.</li><li>Continuously learn additional technical and non-technical skills</li><li>Escalate calls through the correct channels promptly.</li><li>24 x 7 Support Structure</li><li>Comply fully with company policy to always protect the interests of TRT.</li><li>Ensure local SeP is available for onsite requirements.</li><li>Working with VCA team for local parts sourcing</li></ul><p>Accountabilities:</p><ul><li>Local ticket management/status monitoring and make sure they are resolved within SLAs.</li><li>Warehouse inventory movement monitoring</li><li>Ensure warehouse parts labelling &amp; binning is compliant with TRT global standard</li><li>Ensure procedures are properly followed when onsite</li><li>Ensure on time support for spare parts</li></ul><p>Disaster Recovery:</p><ul><li>Coordination within FE / SeP team for urgent part requirement onsite</li><li>Handle coordination &amp; keep good working relationships with logistics and service partners.</li><li>Coordination with known local vendors for urgent logistics sparing.</li><li>Coordination with VCA, BDA &amp; GSD division for parts needed for a call.</li><li>Coordination with VCA, BDA &amp; GSD division for inventory movement</li><li>Appropriate escalation to Shift leader or Field Services Team Leader when necessary.</li></ul><p><br></p><p>Service Call Updates:</p><ul><li>Ensure timely updating to GSD &amp; FE for calls requiring additional parts on-site.</li><li>Ensure that all onsite service calls under your responsibility are updated to the GSD Team within the agreed Service Level of the client contract.</li></ul><p>OH&amp;S Work Environment:</p><ul><li>Ensure that the warehouse or technical work areas remain clean and always organized.</li><li>Ensure that you adhere to ESD procedures.</li><li>Ensure that you adhere to all OHS requirements, including for lifting, cabling, rack mounting, and equipment in rooms that do not obstruct walkways.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Requirements:</p><ul><li>Candidates must possess a college degree. Training and Certification would be an advantage.</li></ul><p>· Certification on Various Networking platforms</p><p>· Strong understanding of Networking fundamentals</p><p>· Cisco and Juniper Certification preferred.</p><p>· Solaris – Oracle Certified Professional</p><p>· VMWare – VMWare Certified Professional</p><p>· TSM - IBM Certified Deployment Professional</p><p><br></p><ul><li>Preferably have 7 years up of experience in IT spare parts control &amp; warehouse maintenance</li></ul><p>Willing to be assigned in TRT office location, and to travel to TRT offices globally on as needed basis.</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>The <b>On-Site IT Support Engineer</b> will be responsible for providing hands-on technical support to users at the assigned location. The role includes troubleshooting hardware, software, network, and peripheral issues; installing and configuring devices; performing system imaging and upgrades; and ensuring IT equipment remains operational and properly maintained.<br></p><br><p>The engineer will also manage IT assets throughout their lifecycle, update support tickets with complete technical details, assist during meetings and events, and coordinate with Helpdesk and infrastructure teams to resolve escalated issues within agreed service levels.<br></p><br><br><span>RequirementsBachelor’s Degree in Information Technology, Computer Science, or a related field.<br>Minimum <b>5 years</b> of experience in desktop support, field support, or on-site IT support.<br>Hands-on experience in hardware troubleshooting, component replacement, device imaging, software installation, and system configuration.<br>Strong knowledge of Windows operating systems, Microsoft Office 365, Microsoft Teams, and common desktop applications.<br>Experience in IT asset inventory, device allocation, repairs, replacements, and lifecycle management.<br>Familiarity with ITSM or ticketing systems and SLA-based support processes.<br>Ability to troubleshoot desktops, laptops, printers, mobile devices, peripherals, and connectivity issues.<br><b>CompTIA A+ or equivalent technical certification</b> is an advantage.<br>Strong customer-service, communication, documentation, and problem-solving skills.<br>Proficiency in <b>Arabic and English</b> is preferred.<br>Willingness to work rotational shifts, including weekends and public holidays.<br></span><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>The <b>Helpdesk Agent (Call Center Agent)</b> will serve as the first point of contact for users requiring IT support through phone, email, live chat, and ticketing channels. The role involves diagnosing and resolving technical issues, logging incidents and service requests accurately, providing remote troubleshooting support, and escalating unresolved problems to the appropriate technical teams.<br></p><br><p>The Helpdesk Agent will also maintain complete ticket documentation, follow ITIL-aligned processes, deliver professional customer service, and support users with common applications, systems, and workplace technology.<br></p><br><br><span>RequirementsBachelor’s Degree in Information Technology, Computer Science, or a related field.<br>Minimum <b>5 years</b> of experience in IT Helpdesk, Service Desk, Call Center IT Support, or User Support.<br>Strong knowledge of Windows operating systems, Microsoft Office 365, Microsoft Teams, Microsoft Edge, and desktop troubleshooting.<br>Experience using ITSM or ticketing systems; <b>SMAX experience is preferred</b>.<br>Ability to diagnose and resolve common hardware, software, access, connectivity, and application-related issues remotely.<br>Strong incident logging, ticket prioritization, escalation, and follow-up skills.<br>Excellent telephone etiquette, customer-service orientation, and communication skills.<br>Ability to remain professional and composed while handling urgent issues or difficult users.<br><b>ITIL certification is mandatory</b>.<br>Fluent in <b>Arabic and English</b>, both written and spoken.<br>Willingness to work rotational shifts, including nights, weekends, and public holidays.<br></span><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Description</b><p><b>A</b><b><span><b>irl</b>ine Support Team Service Representative</span></b></p><br><p><b><span>Full Time</span></b></p><br><p><b><span>Doha - Qatar</span></b></p><br><p>Our team provides Operational Fleet and Service Delivery support for Rolls-Royce Civil Engine customers within the Middle East, Africa and Central Asia region. We deliver the best jet engines in the world through intelligent innovation and a collaborative approach.&nbsp; We're putting our customers at the forefront of the aviation industry. Our product portfolio powers over 13,000 engines in-service in the ME&amp;A region, we are keeping the world flying.</p><br><p>If you thrive in an international environment, enjoy working with airline customers and are excited by technology and operational excellence, we would love to hear from you.</p><br><p><b>What You’ll Do</b></p><br><p>As part of our regional customer aftermarket services teams, you will serve as a trusted technical and operational partner to our airline customers, helping ensure safe, reliable, and efficient engine operations while delivering exceptional customer support.</p><br><p><b>Key Responsibilities include:</b></p><br><ul><li>Provide 24/7 customer support ensuring timely resolution of operational and technical issues through appropriate systems and communication channels.</li><li>Develop strong working relationships with all stakeholders at multiple organizational levels to support effective communication and long-term partnership.</li><li>Provide technical guidance and operational support related to aircraft engines, products and associate services.</li><li>Monitor engine and system performance, proactively identify potential issues and supporting corrective actions.</li><li>Coordinate with engineering teams, technical specialists, service partners and airline representatives to ensure service continuity and operational reliability.</li><li>Support airline operational planning activities including fleet plans, shop visit planning, and business forecast inputs.</li><li>Monitor warranties, guarantees, and airline operational trends while escalating significant findings where appropriate.</li><li>Support the introduction of new products and services while preparing customers for operational readiness and implementation activities.</li><li>Identify opportunities to expand product and services within customer operations.</li><li>Deliver exceptional and high standards of customer service while ensuring compliance with Company standards, safety requirements and operational procedures.</li></ul><p><b><span>Technical Requirements</span></b></p><br><p><span>We are looking for candidates with strong technical aptitude and customer engagement capability within the Aviation or Engineering industry.</span></p><br><p><span>Ideal candidates may have experience or knowledge in:</span></p><br><ul><li><span>Powerplant engine systems and operations</span></li><li><span>Aerospace, aviation or airline engineering support</span></li><li><span>Technical customer support or field service engineering</span></li><li><span>Engine performance monitoring and trouble shooting</span></li><li><span>Airline technical performance monitoring and maintenance environments</span></li><li><span>Aircraft maintenance planning or shop visit processes</span></li><li><span>Mechanical, aerospace or electrical engineering practices</span></li><li><span>Incident management and technical issue resolution</span></li><li><span>Microsoft office and technical reporting tools</span></li><li><span>Customer relationship management in a technical environment</span></li><li><span>Knowledge of Rolls-Royce products is a plus</span></li></ul><p><b><span>Preferred Qualifications</span></b></p><br><ul><li><span>Degree or Diploma in Aerospace Engineering, Mechanical, Aviation Technology or related technical field</span></li><li><span>Relevant experience within the aviation, aerospace or airline engineering industry is preferred</span></li><li><span>Strong communication and stakeholder management skills</span></li><li><span>Ability to work in a fast-paced, multi-cultural and customer focused environment</span></li><li><span>Willingness to travel regionally when required</span></li></ul><p><b><span>Why Join Us?</span></b></p><br><p><span>This is an opportunity to become a part of a global aviation support network that helps keep airlines operating safely and efficiently around the world.</span></p><br><p><span>You will:</span></p><br><ul><li><span>Work alongside industry-leading aviation</span></li><li><span>Support advanced aircraft engine technologies</span></li><li><span>Build meaningful relationships with major airline customers</span></li><li><span>Gain regional and international exposure</span></li><li><span>Grow within a dynamic and technically driven environment</span></li><li><span>Join a collaborative team committed to operational excellence and customer success</span></li></ul><p><b>Ready to help Power Aviation Forward?</b></p><br><p>If you are passionate about Aviation technology, customer partnership and technical excellence, we invite you to join us and be part of the team that keeps the world flying.</p><br><p>as a part of your application please upload any supporting documents or certifications</p><br><p>closing date 10.06.2026</p><br><b>Job Category</b>Field Services<b>Posting Date</b>27 May 2026; 00:05 </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>he Service Desk Analyst is responsible for providing first-line technical support to end users, managing incidents and service requests, troubleshooting IT issues, and ensuring timely resolution while maintaining high levels of customer satisfaction. The role supports remote users, monitors service desk channels, and maintains accurate documentation to ensure efficient IT service delivery.</p><p>Key Responsibilities</p><p><strong>Service Desk Operations</strong></p><ul><li><p>Provide technical support via phone, email, and remote support tools.</p></li><li><p>Monitor and manage service desk mailboxes, tickets, and support channels.</p></li><li><p>Log, track, resolve, or escalate incidents and service requests according to SLA requirements.</p></li><li><p>Take ownership of assigned tickets and provide regular updates until closure.</p></li><li><p>Ensure availability of service desk communication channels during assigned shifts.</p></li></ul><p><strong>Technical Support</strong></p><ul><li><p>Support Microsoft Windows operating systems and Microsoft Office applications.</p></li><li><p>Administer and troubleshoot Active Directory, Exchange, Azure, and Microsoft 365 environments.</p></li><li><p>Provide remote support for workplace services and end-user devices.</p></li><li><p>Assist with basic network troubleshooting, VPN connectivity, and related issues.</p></li></ul><p><strong>Documentation &amp; Knowledge Management</strong></p><ul><li><p>Create and maintain knowledge base articles, troubleshooting guides, and work instructions.</p></li><li><p>Document solutions and share knowledge within the service desk team.</p></li><li><p>Educate end users on best practices, self-service tools, and preventive measures.</p></li></ul><p><strong>Compliance &amp; Process Adherence</strong></p><ul><li><p>Follow company policies, IT service management procedures, and operational standards.</p></li><li><p>Ensure compliance with health, safety, security, and environmental requirements.</p></li><li><p>Participate in knowledge transfer activities and support continuous service improvement initiatives.</p></li></ul><p>Requirements</p><p><strong>Education</strong></p><ul><li><p>Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.</p></li></ul><p><strong>Experience</strong></p><ul><li><p>3–4 years of experience in IT Service Desk, Help Desk, or Remote Support roles.</p></li><li><p>Experience working within an IT Service Provider or Managed Services environment.</p></li></ul><p><strong>Technical Skills</strong></p><ul><li><p>Microsoft Active Directory, Exchange, Azure, and Microsoft 365 administration.</p></li><li><p>ITSM tools (preferably HP/Micro Focus Service Manager).</p></li><li><p>ITIL v4 Foundation knowledge.</p></li><li><p>Basic IT security principles.</p></li><li><p>Windows OS and Microsoft Office Suite support.</p></li><li><p>Basic networking, VPN, and CISCO environment troubleshooting.</p></li></ul><br></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Preferred Certifications</strong></p><ul><li><p>ITIL Foundation</p></li><li><p>Microsoft Certifications (M365, Azure Fundamentals)</p></li><li><p>CCNA</p></li><li><p>MCITP/MCTS</p></li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Tech Support Specialist (SaaS, Helpdesk, IT Support &amp; Troubleshooting) – Remote Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours About the Role At Pavago, one of our clients is hiring a Tech Support Specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.<br> This is a hands-on support role focused on: Technical troubleshooting Ticket resolution SaaS support operations User onboarding &amp; access management Knowledge base documentation Customer support and issue escalation You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.<br> If you enjoy: solving technical problems troubleshooting systems helping users navigate software issues working in fast-paced support environments this role is a strong fit.<br> What You’ll Own Technical Support &amp; Troubleshooting Respond to technical support requests through platforms such as: Zendesk Freshdesk Jira Service Desk ServiceNow Troubleshoot: login issues password resets connectivity problems SaaS platform errors browser and system-related issues Resolve Level 1 &amp; Level 2 support requests Guide customers through troubleshooting steps using simple, non-technical language Ensure users feel informed and supported throughout the resolution process Ticket Management &amp; Escalation Prioritize incoming tickets based on: urgency SLA requirements business impact Escalate complex issues to: Tier 2/3 Support DevOps Engineering teams Document: troubleshooting steps findings reproduction details escalation notes Maintain clean and accurate support documentation Basic System Administration Support: user provisioning account setup password resets permissions management Assist with: onboarding offboarding access control workflows Support: Windows macOS Linux environments Knowledge Base &amp; Documentation Create and maintain: FAQs troubleshooting guides internal support documentation Identify recurring issues and document solutions Improve first-contact resolution rates through stronger documentation and workflows Monitoring &amp; Issue Detection Use monitoring tools such as: Datadog Splunk New Relic Monitor alerts and identify recurring technical issues proactively Report trends and recurring incidents for long-term resolution and process improvement Cross-Functional Collaboration Work closely with: QA Product Engineering DevOps teams Report: bugs feature requests customer pain points Share customer feedback to improve product functionality and support operations What Makes You a Strong Fit Calm and professional under pressure Strong troubleshooting and problem-solving mindset Excellent communicator with empathy and patience Detail-oriented with strong documentation habits Comfortable working independently in remote support environments Focused on both technical resolution and customer experience Requirements (Must-Have) Experience 1–2+ years of experience in: Technical Support IT Helpdesk SaaS Support Customer-Facing Troubleshooting Technical Skills Experience with: Zendesk Jira ServiceNow Freshdesk Familiarity with: SaaS platforms networking basics operating systems Comfortable managing multiple systems and support queues simultaneously Communication Skills Strong written and verbal English communication Ability to explain technical issues clearly to non-technical users Strong multitasking and organizational skills Nice to Have CompTIA A+ or Network+ certifications Experience supporting: APIs SaaS integrations cloud-based platforms Familiarity with: Datadog Splunk New Relic Background in: SaaS IT services technical customer support Tools &amp; Platforms Zendesk Jira Service Desk ServiceNow Freshdesk Datadog Splunk New Relic SaaS &amp; cloud-based platforms What a Typical Day Looks Like Review support queues and prioritize urgent tickets Troubleshoot SaaS and technical support requests Resolve customer and internal system issues Escalate complex problems with detailed documentation Update FAQs and support documentation Collaborate with engineering and product teams on bugs and improvements Monitor support metrics and identify recurring issues In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.<br> Key Metrics for Success (KPIs) First Response Time (FRT) within SLA First Contact Resolution (FCR) rate Reduced Average Resolution Time (ART) Customer Satisfaction (CSAT) scores Reduced recurring ticket volume Consistently updated documentation and knowledge base quality Why This Role Stands Out Exposure to modern SaaS and support environments Opportunity to work with: support systems monitoring tools cloud platforms technical troubleshooting workflows Strong growth path into: Tier 2 Support Systems Administration DevOps Customer Success Engineering Remote flexibility with collaborative technical teams Opportunity to improve systems, documentation, and support operations Interview Process Initial Phone Screen Video Interview with Pavago Recruiter Practical Troubleshooting Exercise Client Interview with Support / Engineering Leadership Offer &amp; Background Verification Apply Now If you: enjoy solving technical problems thrive in customer-facing support environments communicate clearly under pressure want hands-on experience with SaaS and technical systems this is a strong opportunity to grow within technical support and modern SaaS operations.<br></span> </div>