وظائف الدعم الفني في قطر

<p>نحن حاليًا نبحث عن دعم فني لعملياتنا في قطر بالشروط والأحكام التالية. المهارات المطلوبة: تثبيت البرمجيات، تثبيت الأجهزة، نقل الأجهزة، تطبيق التصحيحات البرمجية، ومعالجة الحوادث. يحق فقط للمرشحين المتاحين محليًا التقديم</p><p><strong>الملف الشخصي المثالي للمرشح</strong></p><p>المهارات المطلوبة: تثبيت البرمجيات، تثبيت الأجهزة، نقل الأجهزة، تطبيق التصحيحات البرمجية، ومعالجة الحوادث. يحق فقط للمرشحين المتاحين محليًا التقديم</p>

وصف الوظيفة <div> <p>نحن حالياً نبحث عن استشاري دعم فني أول لعملياتنا في قطر بالشروط والأحكام التالية.<br> المهارات المطلوبة:<br> يجب أن تكون لديه خبرة في SCCM، Azure، M365، EUC جنباً إلى جنب مع إدارة التصحيحات<br> إطار الانضمام: أسبوعان (الحد الأقصى شهر واحد)<br> <br> </p></div>

<h2 class="h5">وصف الوظيفة</h2> <div class="t-break" data-jb-field="description"> <span></span><p>سيكون <b>مهندس دعم تكنولوجيا المعلومات في الموقع</b> مسؤولاً عن تقديم الدعم الفني الفعّال للمستخدمين في المكان المحدد. تشمل المهام استكشاف مشاكل الأجهزة والبرامج والشبكات والمحامل الطرفية؛ تثبيت وتكوين الأجهزة؛ إجراء تصوير النظام والترقيات؛ والتأكد من بقاء معدات تكنولوجيا المعلومات وظيفية ومُmaintained بشكل صحيح.<br></p><br><p>سيقوم المهندس أيضاً بإدارة أصول تكنولوجيا المعلومات طوال دورة حياتها، وتحديث تذاكر الدعم بتفاصيل تقنية كاملة، والمساعدة أثناء الاجتماعات والفعاليات، والتنسيق مع فرق مركز المساعدة والبنية التحتية لحل القضايا escalated ضمن مستويات الخدمة المتفق عليها.<br></p><br><br><span>المتطلبات: شهادة بكالوريوس في تكنولوجيا المعلومات، علوم الحاسب، أو مجال ذي صلة.<br>خبرة لا تقل عن <b>5 سنوات</b> في دعم سطح المكتب، الدعم الميداني، أو دعم تكنولوجيا المعلومات في الموقع.<br>خبرة عملية في استكشاف مشكلات الأجهزة، استبدال المكونات، تصوير الأجهزة، تثبيت البرمجيات، وتكوين الأنظمة.<br>المعرفة القوية بأنظمة تشغيل ويندوز، Microsoft Office 365، Microsoft Teams، وتطبيقات سطح المكتب الشائعة.<br>خبرة في جرد أصول تكنولوجيا المعلومات، تخصيص الأجهزة، الإصلاحات، الاستبدالات، وإدارة دورة الحياة.<br>الإلمام بأنظمة ITSM أو أنظمة التذاكر وعمليات الدعم القائمة على مستوى الخدمة.<br>القدرة على استكشاف مشاكل أجهزة الكمبيوتر المكتبية، الحواسيب المحمولة، الطابعات، الأجهزة المحمولة، المحركات الطرفية، ومشكلات الاتصال.<br><b>شهادة CompTIA A+ أو ما يعادلها فنية</b> تعتبر ميزة.<br>مهارات عالية في خدمة العملاء، الاتصال، التوثيق، وحل المشكلات.<br>الإتقان في <b>العربية والإنجليزية</b> مفضّل.<br>الاستعداد للعمل بنظام الورديات المتناوبة، بما في ذلك عطلات نهاية الأسبوع والعطل الرسمية.<br></span><br> </div>

<p>نحن نبحث حاليًا عن استشاري دعم فني لعملياتنا في قطر</p><p><strong>الملف الشخصي المرغوب للمرشح</strong></p><ul><li>يجب أن تكون لديه خبرة في SCCM وAzure وM365 وEUC إلى جانب إدارة التصحيحات</li></ul>

About the job Join the Team at ABYAT - Your Gateway to Retail Excellence!<br>About us Are you ready to be part of the largest retail store in the Middle East? ABYAT, spanning an impressive 22,000 square meters and offering over 22,000 products, is your one-stop destination for all things home improvement and more. From elegant tiles and captivating wallpapers to state-of-the-art lighting solutions and stylish kitchen fixtures, we pride ourselves on offering a diverse array of top-quality products under one roof. Established locally with a vision for excellence, ABYAT has been setting benchmarks since its inception in September 2005. With an unwavering focus on our customers, we've crafted an experience that revolves around their needs, from our meticulously designed store layouts to our unparalleled service offerings. Expanding beyond our roots in Kuwait, ABYAT is now making waves in Saudi Arabia and setting our sights on Qatar and the UAE. As we continue to grow, we're seeking passionate individuals to join our dynamic team and contribute to our journey of success.<br>Position: Technical Support Engineer Location: Qatar Type: Full-time<br>Role Purpose Responsible for providing technical support across ABYAT’s retail and corporate operations by ensuring the availability, reliability, and performance of end-user devices, Microsoft services, retail technology systems, and IT infrastructure. The role serves as the first point of contact for technical incidents and service requests while delivering exceptional customer service and maintaining business continuity.<br>Key Responsibilities:• Provide first-line technical support for hardware, software, operating systems, and peripheral devices across ABYAT locations.• Manage and resolve incidents and service requests through the IT ticketing system while adhering to service level expectations.• Administer Active Directory, including user account creation, access management, group membership updates, and employee onboarding/offboarding activities.• Support Microsoft 365 applications, including Outlook, Teams, and Office applications, while troubleshooting user account and email-related issues.• Diagnose and resolve Windows operating system, desktop, laptop, printer, and workstation issues.• Perform first-level network troubleshooting, including connectivity, DNS, DHCP, TCP/IP, LAN, and wireless network issues.• Support Point of Sale (POS) systems, receipt printers, barcode scanners, and other retail technology devices to ensure uninterrupted showroom operations.• Prioritize and respond quickly to critical business incidents affecting sales operations, store productivity, or management users.• Maintain accurate ticket updates, technical documentation, and standard operating procedures.• Collaborate with internal teams and vendors to resolve technical issues and support infrastructure-related initiatives.<br>Qualifications / Requirements• 2–5 years of experience in Technical Support, IT Support, Service Desk, or Helpdesk environments.• Hands-on experience with Active Directory and Microsoft 365 administration.• Strong troubleshooting skills across Windows operating systems, hardware, software, and end-user technologies.• Good understanding of networking fundamentals, including TCP/IP, DNS, DHCP, LAN/WAN, and wireless connectivity.• Experience using IT ticketing systems and managing support requests.• Experience supporting POS systems, printers, scanners, or retail technology is an advantage.• Diploma or Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field.• ITIL Foundation, Comp TIA A+, Network+, Microsoft, or similar certifications are considered a plus.• Fluent Arabic and English communication skills are required.• Valid Kuwait driving license is preferred.<br>What We're Looking For• Strong communication and customer service skills.• A structured and logical troubleshooting approach.• Ability to work independently and take ownership of technical issues.• Strong prioritization skills and a sense of urgency when handling business-critical incidents.• Calm, patient, and adaptable personality with the ability to support users from diverse backgrounds.<br>Apply now and take the first step towards an exciting career with ABYAT!

<h2 class="h5">وصف الوظيفة</h2> <div class="t-break" data-jb-field="description"> <span></span><p>سيكون <b>موظف دعم التقنية (عامل مركز الاتصالات)</b> هو نقطة الاتصال الأولى للمستخدمين الذين يحتاجون إلى دعم تكنولوجيا المعلومات عبر الهاتف أو البريد الإلكتروني أو المحادثة الحية أو قنوات التذاكر. تتضمن المهمة تشخيص المشكلات الفنية وحلها، تسجيل الحوادث وطلبات الخدمة بدقة، تقديم دعم استكشاف أخطاء عن بُعد، وتوجيه المشاكل غير المحلولة إلى فرق التقنية المناسبة.<br></p><br><p>كما سيحافظ موظف الدعم الفني على توثيق كامل للتذاكر، سيتبع عمليات متوافقة مع ITIL، سيقدم خدمة عملاء محترفة، ويدعم المستخدمين في التطبيقات والأنظمة وتقنيات مكان العمل الشائعة.<br></p><br><br><span>المتطلبات: شهادة البكالوريوس في تكنولوجيا المعلومات أو علوم الحاسوب أو مجال ذي صلة.<br>الحد الأدنى <b>5 سنوات</b> خبرة في دعم تقنية المعلومات بالمكتب، خدمة الدعم، مركز الاتصالات، أو دعم المستخدم.<br>معرفة قوية بأنظمة تشغيل Windows، Microsoft Office 365، Microsoft Teams، Microsoft Edge، واستكشاف أخطاء سطح المكتب.<br>خبرة في استخدام أنظمة ITSM أو أنظمة التذاكر؛ <b>يفضل وجود خبرة في SMAX</b>.<br>القدرة على تشخيص وحل مشاكل مادية، برمجيات، وصول، اتصال، وتطبيقات عن بُعد.<br>مهارات قوية في تسجيل الحوادث، أولوية التذاكر، التصعيد والمتابعة.<br>إتيكيت هاتف ممتاز، توجه نحو خدمة العملاء، ومهارات تواصل فعالة.<br>القدرة على الحفاظ على المهنية والهدوء أثناء التعامل مع القضايا العاجلة أو المستخدمين الصعبيين.<br><b>شهادة ITIL إلزامية</b>.<br>طلاقة في <b>العربية والإنجليزية</b>، كتابة وتحدثاً.<br>الاستعداد للعمل بنظام الورديات المتداولة، بما في ذلك الليل، العطل الأسبوعية واليوميّة العامة.<br></span><br>

سير العمل: 1. دعم المستوى الأول (L1) عن بُعد للتذاكر: o استلام تذاكر الحوادث أو طلبات الخدمة المتعلقة بأجهزة التوجيه (Routers) والمبدلات (Switches) القياسية في الصناعة للمستوى المبتدئ والمتوسط. § مشاكل الأجهزة والبرمجيات الخاصة بأجهزة IP والبصريات § استكشاف أخطاء التوجيه والتبديل وإصلاحها o تحليل تذاكر الحوادث والدعم عن بُعد والحل o إنشاء إجراءات العمل (MOP) o التواصل مع العملاء عبر البريد الإلكتروني وWebex والمكالمات الهاتفية لتحديثات حل تذاكر الحوادث o توثيق التذاكر على Net Suite o التصعيد الفني إلى دعم المستوى الثالث (TAC العالمي) عن بُعد إذا لزم الأمر. 2. دعم المستوى الثاني (L2) في الموقع للتذاكر: o جدولة وتنفيذ الإجراءات في الموقع حسب الحاجة § استبدال بطاقات أجهزة التوجيه والمبدلات ووحدات مزود الطاقة (PSU) والمراوح في الموقع § استكشاف الأخطاء وإصلاحها في الموقع § دعم الاستعداد في الموقع. 3. إدارة المستودعات والمخزون: o التأكد من مطابقة المخزون الفعلي مع مخزون Net Suite o إجراء جرد ربع سنوي. <br>المخرجات المطلوبة: 1. ضمان حل جميع الحوادث المسجلة ضمن اتفاقية مستوى الخدمة (SLA) المتفق عليها. يجب تصعيد أي إخفاق محتمل في اتفاقية مستوى الخدمة إلى قائد الفريق. 2. ضمان أن يكون التواصل مع العملاء سريعاً ودقيقاً ومهنياً لتقديم أفضل تجربة للعميل. 3. ضمان استبدال القطع بدقة وفي الوقت المناسب. 4. ضمان التصعيد في الوقت المناسب إلى المستوى الثالث حسب الحاجة من خلال طلبات التصعيد الفني (TERs). 5. توثيق حل المشكلات في قاعدة معرفة TRT. 6. التعلم المستمر للمهارات التقنية وغير التقنية الإضافية. 7. ضمان تحقيق مؤشر أداء رئيسي (KPI) للمخزون بنسبة 98% لمخزون المستودع. 8. الامتثال لسياسة الشركة. المتطلبات: · يجب أن يكون قادراً على التحدث باللغة الإنجليزية بمستوى تجاري (B1-B2) · يجب أن يحصل المرشحون على درجة جامعية في تكنولوجيا المعلومات (IT)، علوم الحاسب (CS)، هندسة الحاسب (CE)، هندسة الإلكترونيات والاتصالات (ECE) أو دورات ذات صلة بتكنولوجيا المعلومات. التدريب والحصول على شهادة NRS 1 سيكون ميزة إضافية · يجب أن يمتلك خبرة من 3-5 سنوات في التعامل مع إصلاح أعطال أجهزة أنظمة تكنولوجيا المعلومات وحلول البرمجيات · الاستعداد للقيام بدعم الأجهزة والبرمجيات · الاستعداد للعمل بنظام "تحت الطلب" (on call).

<p> سيقوم المهندس المقيم بتوفير دعم تشغيلي لتقنية المعلومات يومي، إدارة البنية التحتية، استكشاف الأخطاء وإصلاحها، الصيانة الوقائية، مساعدة المستخدم، والتنسيق مع إدارة تقنية المعلومات في المنظمة والموردين المعنيين. سيدعم المهندس المقيم بيئة حوسبة المستخدم النهائي في المؤسسة، وبنية الشبكة، وبيئة Microsoft 365، وأنظمة الأمان، والخوادم، وأنظمة النسخ الاحتياطي، والاتصالات الهاتفية، وبقية بنية تكنولوجيا المعلومات. سيعمل المهندس المقيم تحت إشراف مدير تكنولوجيا المعلومات المعين في المؤسسة / ممثل تكنولوجيا المعلومات بها."</p><p><strong>الملف الشخصي المرغوب للمرشح</strong></p><p>يجب أن يمتلك المهندس المقيم المقترح خبرة عملية في:</p><ul><li><p>إدارة Windows 10/11 واستكشاف الأخطاء مع Microsoft Active Directory.</p></li><li><p>Microsoft 365 وMicrosoft Entra ID وMicrosoft Intune.</p></li><li><p>استكشاف مشاكل LAN/WAN، TCP/IP، DNS، DHCP، VLANs وعملية التبديل.</p></li><li><p>مفاتيح الشبكة Aruba واستكشاف أخطاء Wi-Fi.</p></li><li><p>جدران حماية Palo Alto Networks.</p></li><li><p>إدارة Windows File Server.</p></li><li><p>Barracuda Backup وBarracuda Web Application Firewall.</p></li><li><p>أنظمة الهاتف/PBX NEC.</p></li><li><p>التوصيل الهيكلي وأخطاء أجهزة تكنولوجيا المعلومات.</p></li></ul><p>سيتم اعتبار شهادات Microsoft وAruba وPalo Alto وBarracuda والشبكات أو الأمن السيبراني ذات صلة كأولوية.</p>

<h2 class="h5">وصف الوظيفة</h2> <div class="t-break" data-jb-field="description"> <br> معلومات عامة <br> <br> الرقم المرجعي <br> 235347 <br> <br> الموقع <br> قطر-الدوحة <br> <br> عائلة الوظيفة <br> العمليات الخاصة بالشحن والمطارات <br> <br> <ul><li><span>تاريخ الإغلاق:</span> <span>2026-08-26</span></li></ul><br> <br> <br> <br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><p>We are currently looking IT Helpdesk Support Engineer for our Qatar operations with the following terms &amp; conditions.</p><br><p>Required Skills and Qualifications</p><br><p>Mandatory: B.Sc. in Computer Science, Information Technology or Similar field</p><br><p>• Mandatory: 2+ years’ experience working with Microsoft Client and server</p><br><p>• platforms as a helpdesk technician.</p><br><p>• Mandatory: Microsoft certifications: Windows Client; Managing Modern Desktop;</p><br><p>• Azure</p><br><p>• Mandatory: 1 year experience in Azure, Microsoft 365 Suite support.</p><br><p>• Mandatory: Knowledge of Basic Network support.</p><br><p>• Mandatory: Ability to support users on a functional level, by offering guidance on</p><br><p>• how to use systems and equipment.</p><br><p>• Mandatory: Fluent Arabic &amp; English speaker</p><br><p>• Optional: Knowledge of Helpdesk ticketing system.</p><br><p>• Desirable: Network Certifications Network+/CCNA</p><br><p>Locally available candidates may only apply</p><br><p>Joining time frame: 2 weeks (maximum 1 month)</p><br><br><br> </div>

Overview<br><br>University of Doha for Science and Technology (UDST) was officially established by the Emiri Decision No13 of 2022, and it is the first national university specializing in academic applied, technical, and professional education in the State of Qatar. UDST has over 70 bachelor's and master's degree programs, diplomas, and certificates. The university houses 5 colleges: The College of Business, the College of Computing and Information Technology, the College of Engineering and Technology, the College of Health Sciences, and the College of General Education, in addition to specialized training centers for individuals and companies. UDST is recognized for its student-centered learning and state-of-the-art facilities. Its world-renowned faculty and researchers work on developing the students’ skills and help raise well-equipped graduates who proudly serve different sectors of the economy and contribute to achieving human, social, and economic development goals nationally and internationally.<br><br>With more than 700 staff and over 8,000 students, UDST is the destination of choice for applied and experiential learning. The University is recognized for its student-centered learning and state-of-the-art facilities. Our faculty are committed to delivering pedagogically-sound learning experiences that incorporate innovative learning technologies. Our aim is to enhance students’ skills and help develop talented graduates who can effectively contribute to a knowledge-based economy and make Qatar’s National Vision 2030 a reality.<br><br>Responsibilities<br><br>The successful candidate will support the development of the Information Division’s business plan in alignment with UDST strategy and future technology needs through its projects and initiatives.<br><br>Operational:<br><br>Service Desk Management: Oversee the University's IT service desk operations, ensuring timely and effective response to user inquiries and technical issues while monitoring service levels, response times, and customer satisfaction.<br><br>Incident Resolution: Streamline operational procedures and employ proactive problem-solving strategies to accelerate the timely and accurate resolution of IT incidents and service requests, minimizing user disruption while identifying trends and root causes to implement preventive measures.<br><br>User Training and Self-Help Resources: Develop and deliver training sessions and resources to empower users to resolve common technical issues independently and maintain a knowledge base of solutions and troubleshooting guides.<br><br>Vendor and Contract Management: Strategically partner with vendors and service providers to resolve escalated technical issues and manage service agreements and procure hardware, software and services required for IT support.<br><br>Continuous Improvement: Challenge the status quo of support processes, identify areas for improvement and implement strategies to enhance the efficiency and effectiveness of support services.<br><br>User Communication: Establish relationship with University stakeholders to engage and communicate effectively on updates on service disruptions, maintenance, technical issues and manage user expectations and maintain a high level of customer service.<br><br>Budgeting and Resource Allocation: Manage the IT Support sections’ budget, allocating resources for staffing, training, tools, and equipment to optimize resource utilization to meet user needs and service levels.<br><br>Documentation and Reporting: Safeguard critical records of incidents, service requests and resolutions to enable decision-making by tracking performance, trends and user feedback.<br><br>Perform miscellaneous job-related duties as assigned.<br><br>Provide professional development support and perform periodic performance reviews for direct subordinates based on UDST’s Employee Performance Management framework to ensure continual high performance of employees in alignment with UDST's mission and mandate.<br><br>Qualifications<br><br> Bachelor’s degree in Computer Science or related field required. Master’s degree/ professional certification is preferred. Minimum 7 years of relevant experience in IT in a Higher Education Institutes. Fluency in written and spoken English language is required. Fluency in written and spoken Arabic language is preferred.

???? Welcome to Your Next Adventure!<br><br>The IT Support Lead will oversee the IT support team and manage IT service operations covering all users. This includes managing tickets and service boards, ensuring compliance with SLAs, and maintaining high levels of performance and efficiency. The role demands strong leadership, a deep understanding of IT systems, and the ability to mentor and support the team. The IT Support Lead will also be accountable for ensuring the integration and validation of ticketing data and providing hands-on technical assistance as needed. The ideal candidate will have over 4 years of experience in IT service support, preferably in a lead or senior role, with strong leadership and communication skills.<br><br>???? What You’ll Get Your Hands On<br><br>Team Leadership & Management:<br><br>Lead and manage the Qatar office's IT support team, ensuring it operates effectively and efficiently. Monitor and manage ticketing systems and service boards, ensuring tickets are assigned appropriately and resolved within SLA timelines. Oversee the support team's performance, providing mentorship, training, and technical guidance to enhance team capabilities.<br><br>IT Operations & SLA Compliance<br><br>Ensure all IT services and systems meet or exceed SLA targets. Monitor IT infrastructure, systems, and services to ensure minimal downtime and optimal performance. Proactively follow up on unresolved tickets, escalations, and SLA breaches, implementing corrective actions as needed. Validate and integrate ticketing data, ensuring data accuracy and reliability for reporting and analysis.<br><br>Technical Support & Troubleshooting<br><br>Provide hands-on technical assistance and troubleshooting support for complex issues that require senior-level expertise. Conduct root cause analysis for recurring issues and implement preventive measures to enhance system reliability. Collaborate with cross-functional teams to ensure smooth integration of IT services across the organization.<br><br>User Support & Training<br><br>Train and mentor the support team, ensuring they are equipped with the necessary skills and knowledge to handle technical issues effectively. Provide end-user training on new systems and processes, collaborating with the technical team as required.<br><br>Key Performance Indicators (KPIs)<br><br>System Uptime & SLA Compliance:<br><br>Maintain 99.9% or higher uptime for critical IT systems. SLA Compliance Rate: Percentage of tickets resolved within SLA timelines (Target: 95%+).<br><br>Ticket Management Efficiency<br><br>Average response time to new tickets (Target: less than 15 minutes during business hours). Average resolution time for tickets (Target: less than 1 hour for critical issues, less than 4 hours for high-priority issues).<br><br>Support Team Performance<br><br>First-Time Fix Rate: Percentage of tickets resolved on the first attempt (Target: 95%+). Stakeholder Feedback: Satisfaction rate from Qatar office staff regarding IT support and services (Target: 95%+ positive feedback).<br><br>Data Integration & Accuracy<br><br>Data Validation Rate: Percentage of accurate and validated ticketing data (Target: 100% accuracy). Reporting Timeliness: Timely delivery of weekly and monthly performance reports (Target: 100% on schedule).<br><br>Training & Development<br><br>Team Training Coverage: Percentage of team members trained on new tools and technologies (Target: 100% of the team within 3 months of tool introduction). Knowledge Transfer Rate: Percentage of recurring issues addressed through team training and documentation (Target: 90%+).<br><br>Cost Efficiency<br><br>Adherence to Budget: Maintain IT support operations and projects within budget (Target: Within 5% of budget). Resource Utilization: Efficient use of IT resources, minimizing waste and optimizing performance (Target: 95% resource utilization).<br><br>????‍♂️ The Magic You Bring<br><br>Bachelor's degree in Information Technology, Computer Science, or a related field. Minimum of 4-5 years of experience in IT service support or IT operations, preferably in a lead or senior role. Strong leadership and team management skills, with a proven track record in overseeing IT support operations. Comprehensive knowledge of IT infrastructure, including ticketing systems, service boards, network systems, software applications, and hardware management. Excellent problem-solving skills with the ability to lead root cause analysis and implement effective solutions. Familiarity with ITIL practices, IT security standards, and SLA management. Experience with remote support tools, IT service management (ITSM) platforms, and data integration. Proven ability to mentor, train, and support technical teams. Strong communication skills, both written and verbal, with the ability to collaborate effectively with cross-functional teams. Excellent level of English, both written and verbal.<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br>???? Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br>???? Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br>???? Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>????Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br>???? Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br>????‍???? It's All About People: “Be a team player; together we are stronger.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!

???? Welcome to Your Next Adventure!<br><br>The IT Support Engineer will provide advanced IT support services, ensuring the optimal use of hardware and software technologies, enhancing system performance, and securing data.<br><br>???? What You’ll Get Your Hands On<br><br>Technical Support & System Maintenance:<br><br>Provide tier-one technical support to end users via phone, email, or in person. Install, modify, and perform minor repairs on computer hardware and software systems. Monitor hardware, software, and system performance metrics to ensure optimal operation. Update computer software and upgrade hardware and systems as required.<br><br>Network Design & Implementation<br><br>Assist in the design and implementation of networks, ensuring compatibility and performance. Support Wi-Fi and LAN connectivity, including configuration and troubleshooting.<br><br>User Consultation & Training<br><br>Consult with users to determine appropriate hardware and software needs and assist in placing orders. Train users on new software, either in person or through various tutorial channels, often in collaboration with the technical team.<br><br>System Testing & Compatibility<br><br>Test the compatibility of new programs with existing systems, ensuring seamless integration and performance. Keep track of technological advancements and trends in IT support to advise on necessary updates and improvements.<br><br>System & Asset Management<br><br>Maintain IT asset inventories, tracking the lifecycle of all IT equipment. Set up and manage user accounts, mailboxes, and IT peripherals such as printers. Arrange and set up conference calls and meeting rooms as needed.<br><br>Remote Support<br><br>Provide remote support to users working from home or in offsite locations, ensuring they have the necessary tools and connections to work effectively.<br><br>Documentation & Process Improvement<br><br>Develop and maintain comprehensive technical documentation for IT procedures, projects, and processes. Perform root cause analysis, develop checklists for common problems, and recommend procedures and controls for problem prevention<br><br>????‍♂️ The Magic You Bring<br><br>Minimum of 4 years of experience in IT service support or a related role. Strong understanding of computer hardware, software systems, and IT service management. Experience in updating software and upgrading hardware and systems. Proven ability to troubleshoot and resolve complex IT issues. Knowledge of network design and implementation. ITIL, Network+, MCSA, and CCNA certifications are advantageous. Excellent communication skills, with the ability to train and support users at all levels. Ability to work independently and as part of a technical team. Strong organizational skills and attention to detail.<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br>???? Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br>???? Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br>???? Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>????Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br>???? Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br>????‍???? It's All About People: “Be a team player; together we are stronger.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!

Job Description<br><br>The Engineer - IT Support is responsible for acting as the Single Point of Contact (SPOC) for all IT-related incidents and service requests raised by end users. The role involves receiving requests through multiple communication channels, logging and classifying tickets in the ITSM system, providing first-level remote support, and ensuring timely resolution or escalation in accordance with SLAs, SOPs, and ITIL best practices.<br><br>The Service Desk L1 plays a critical role in maintaining service continuity, ensuring customer satisfaction, and coordinating with IT Support, NOC, SOC, and Infrastructure teams as required.<br><br>Responsibilities<br><br>Act as the Single Point of Contact (SPOC) for all IT incidents and service requests as defined in the Customer Scope of Work (SoW).<br><br>Receive and respond to support requests via phone, email, chat, and ITSM portal.<br><br>Log, categorize, prioritize, and assign tickets accurately based on impact, urgency, and SLA requirements.<br><br>Provide first-level remote support using approved tools and procedures.<br><br>Aim to achieve First Call Resolution (FCR) where possible, in line with SLAs.<br><br>Escalate incidents and service requests to appropriate support teams when resolution is beyond L1 scope.<br><br>Monitor ticket progress and ensure continuous follow-up until closure.<br><br>Communicate proactively with end users, providing timely updates and resolution confirmations.<br><br>Follow ITIL-aligned Incident, Request Fulfillment, Problem, and Change Management processes.<br><br>Assist users with “How-to” queries and basic guidance on IT services and applications.<br><br>Document resolutions, workarounds, and troubleshooting steps in the knowledge base.<br><br>Maintain and update Standard Operating Procedures (SOPs) as required.<br><br>Participate in Major Incident processes by supporting communication and ticket coordination.<br><br>Ensure compliance with customer security policies, access controls, and acceptable use guidelines.<br><br>Support SLA monitoring and contribute to service performance reporting (daily, weekly, monthly).<br><br>Maintain a professional, courteous, and customer-focused attitude at all times.<br><br>Collect and support analysis of user feedback and Customer Satisfaction (CSAT) results.<br><br>Proactively identify recurring issues and suggest service improvement opportunities.<br><br>Conduct regular assessments of user feedback, including Customer Satisfaction Surveys.<br><br>Building trust relationships with End users.<br><br>Qualifications<br><br>Required Knowledge and experience:<br><br>Minimum 5 years’ experience in large scale IT Support Team<br><br>Should have Desktop Platforms, Software and Business Application Support :<br><br>Remote troubleshooting and diagnosis of OS issues on Users devices.<br><br>Remote installation, upgrade, configuration, troubleshooting and diagnosis of desktop and business application on user’s devices, and any other applications used by IT users,<br><br>Assist and answering users “How to” questions related to desktop and business Application.<br><br>Ensure adherence to licensing agreements and oversee software renewal through Software license management tool provided by Client.<br><br>Assist in testing and evaluating new applications.<br><br>End User Account Management & Support<br><br>Creation, deletion, extend and unlock of AD users and maintain user’s information/details as per standards .<br><br>Support in reset password according to approved procedures and deal with password issues .<br><br>Configuration of email account on Users devices .<br><br>Troubleshooting and diagnosis of user AD accounts, email account, email archiving and calendar issues on user’s devices .<br><br>Microsoft Office 365 And Collaboration Support<br><br>Remote installation, upgrade, and configuration of MS Office 365 applications on user’s devices and as per standards .<br><br>Remote troubleshooting and diagnosis of MS Office 365 issues.<br><br>Provide support for Mail clients and establish email connectivity.<br><br>Assist users on MS Office 365 applications, capabilities, and collaboration tools (Excel, Word, Power Point, One Drive, Skype, MS Teams, etc.).<br><br>Desktops, Laptops, Tablet, Printers, And Mobile Devices Support<br><br>Troubleshooting and diagnosis of user’s devices remotely like (Computers, laptops, Printers, Network Printers, scanners, etc.,) or any other IT equipment.<br><br>Adding/sharing and configuring printers to the user’s devices .<br><br>Troubleshooting and diagnosis of printing failures, printer’s, software, and network issues remotely.<br><br>Assist users to configure their emails in mobile devices.<br><br>Remote troubleshooting and diagnosis of mobile devices Email, software, and network issues .<br><br>Monitor devices throughout their lifecycle, including managing repairs, replacements, and retirements.<br><br>Other Requirements<br><br>Experience in Using ITSM or Ticketing System (S-Max, Summit , Manage Engine , Service Desk , Service Now , Remedy , HP –ITSM ..)<br><br>Strong Experience Supporting<br><br>Desktops, laptops, tablets, printers, scanners, and peripherals<br><br>Windows OS troubleshooting and configuration<br><br>Business applications and productivity tools<br><br>Experience in onsite troubleshooting and customer-facing support.<br><br>Knowledge of ITIL Incident, Request, Problem, and Change Management processes.<br><br>Experience working with ITSM / ticketing tools (Service Now, BMC Remedy, Manage Engine, HP ITSM, etc.).<br><br>understanding of networking concepts (LAN, Wi-Fi, DNS, VPN – awareness level).<br><br>Familiarity with endpoint security concepts (antivirus, encryption, USB policies).<br><br>Experience supporting Office 365 and collaboration tools (Outlook, Teams, One Drive, Word, Excel).<br><br>Experience in asset management and device lifecycle support.<br><br>Required<br><br>Bachelor's degree in Computer Science, Information Technology, or a related field.<br><br>ITIL Foundation Certification (Version 3 or Version 4).<br><br>International Computer Driving License (ICDL) certification.<br><br>Microsoft Certified Solutions Associate (MCSA) certification.<br><br>Fluency in Arabic (both written and spoken).<br><br>Preferred<br><br>Cisco Certified Network Associate (CCNA).<br><br>Comp TIA Security+.<br><br>Comp TIA Network+.<br><br>Comp TIA Server+ (if "Systems+" was intended, you may replace this accordingly).<br><br>Cloud Foundation certification or equivalent cloud certification.<br><br>Skills & Competencies<br><br>Strong knowledge of IT infrastructure, networking, and system administration.<br><br>Understanding of IT service management (ITIL framework).<br><br>Excellent troubleshooting and problem-solving skills.<br><br>Strong communication and interpersonal abilities.<br><br>Ability to work effectively in a team and manage multiple priorities.<br><br>Customer-focused mindset with strong analytical skills.<br><br>Fluency in Arabic (written and spoken) is mandatory.

Overview<br><br>University of Doha for Science and Technology (UDST) was officially established by the Emiri Decision No13 of 2022, and it is the first national university specializing in academic applied, technical, and professional education in the State of Qatar. UDST has over 70 bachelor's and master's degree programs, diplomas, and certificates. The university houses 5 colleges: The College of Business, the College of Computing and Information Technology, the College of Engineering and Technology, the College of Health Sciences, and the College of General Education, in addition to specialized training centers for individuals and companies. UDST is recognized for its student-centered learning and state-of-the-art facilities. Its world-renowned faculty and researchers work on developing the students’ skills and help raise well-equipped graduates who proudly serve different sectors of the economy and contribute to achieving human, social, and economic development goals nationally and internationally.<br><br>With more than 700 staff and over 8,000 students, UDST is the destination of choice for applied and experiential learning. The University is recognized for its student-centered learning and state-of-the-art facilities. Our faculty are committed to delivering pedagogically-sound learning experiences that incorporate innovative learning technologies. Our aim is to enhance students’ skills and help develop talented graduates who can effectively contribute to a knowledge-based economy and make Qatar’s National Vision 2030 a reality.<br><br>Responsibilities<br><br>The successful candidate will support the development of the Information Division’s business plan in alignment with UDST strategy and future technology needs through its projects and initiatives.<br><br>Operational:<br><br>Service Desk Management: Oversee the University's IT service desk operations, ensuring timely and effective response to user inquiries and technical issues while monitoring service levels, response times, and customer satisfaction.<br><br>Incident Resolution: Streamline operational procedures and employ proactive problem-solving strategies to accelerate the timely and accurate resolution of IT incidents and service requests, minimizing user disruption while identifying trends and root causes to implement preventive measures.<br><br>User Training and Self-Help Resources: Develop and deliver training sessions and resources to empower users to resolve common technical issues independently and maintain a knowledge base of solutions and troubleshooting guides.<br><br>Vendor and Contract Management: Strategically partner with vendors and service providers to resolve escalated technical issues and manage service agreements and procure hardware, software and services required for IT support.<br><br>Continuous Improvement: Challenge the status quo of support processes, identify areas for improvement and implement strategies to enhance the efficiency and effectiveness of support services.<br><br>User Communication: Establish relationship with University stakeholders to engage and communicate effectively on updates on service disruptions, maintenance, technical issues and manage user expectations and maintain a high level of customer service.<br><br>Budgeting and Resource Allocation: Manage the IT Support sections’ budget, allocating resources for staffing, training, tools, and equipment to optimize resource utilization to meet user needs and service levels.<br><br>Documentation and Reporting: Safeguard critical records of incidents, service requests and resolutions to enable decision-making by tracking performance, trends and user feedback.<br><br>Perform miscellaneous job-related duties as assigned.<br><br>Provide professional development support and perform periodic performance reviews for direct subordinates based on UDST’s Employee Performance Management framework to ensure continual high performance of employees in alignment with UDST's mission and mandate.<br><br>Qualifications<br><br> Bachelor’s degree in Computer Science or related field required. Master’s degree/ professional certification is preferred. Minimum 7 years of relevant experience in IT in a Higher Education Institutes. Fluency in written and spoken English language is required. Fluency in written and spoken Arabic language is preferred.

Overview<br><br>University of Doha for Science and Technology (UDST) was officially established by the Emiri Decision No13 of 2022, and it is the first national university specializing in academic applied, technical, and professional education in the State of Qatar. UDST has over 70 bachelor's and master's degree programs, diplomas, and certificates. The university houses 5 colleges: The College of Business, the College of Computing and Information Technology, the College of Engineering and Technology, the College of Health Sciences, and the College of General Education, in addition to specialized training centers for individuals and companies. UDST is recognized for its student-centered learning and state-of-the-art facilities. Its world-renowned faculty and researchers work on developing the students’ skills and help raise well-equipped graduates who proudly serve different sectors of the economy and contribute to achieving human, social, and economic development goals nationally and internationally.<br><br>With more than 700 staff and over 8,000 students, UDST is the destination of choice for applied and experiential learning. The University is recognized for its student-centered learning and state-of-the-art facilities. Our faculty are committed to delivering pedagogically-sound learning experiences that incorporate innovative learning technologies. Our aim is to enhance students’ skills and help develop talented graduates who can effectively contribute to a knowledge-based economy and make Qatar’s National Vision 2030 a reality.<br><br>Responsibilities<br><br>The selected candidate will identify and solve IT hardware and application software issues identified by the Helpdesk service tickets, or directly by students, instructors, and prevent disruption of IT services. He/she will Liaise with IT Helpdesk Specialist to understand end-users’ requests and needs. Consult with employees, students and instructors to determine hardware, software or system issues. The successful candidate will ensure resolution of issues/tickets based on priority and urgency and following the instructions of the IT Support Supervisor. Support employees, students and instructors in the installation and upgrading of software, implementation of file backups, and configurations of systems and applications as and when needed. Identify recurrent IT issues and support in the enhancement of IT services. Meet computer application requirements and apply required updates in a timely and efficient manner to prevent interruption of services. Support the design, development and implementation of new systems and technologies to meet the needs and requirements of each functional area of UDST. Update existing IT systems and ensure ongoing maintenance to facilitate the employees and academic use of current technologies. Identify and meet technology project requirements to enable the completion of these projects. He/ she will Support the preparation of reports for cost-benefit analysis related to technology enhancements and ensure the correct prioritization of equipment and software needs. Support the implementation and enhancement of a standardized quality control protocol for technology troubleshooting that enables timely resolution of computer-related issues for classrooms, labs, academic and employees’ offices. Remain up to date on current technology trends to ensure best practices are utilized at UDST in the development and implementation of technology solutions. Perform miscellaneous job-related duties as assigned.<br><br>Qualifications<br><br> Education and Experience: <br><br> Bachelor’s degree required in IT or related field Minimum 5 years of relevant experience in IT or related field <br><br> Language: <br><br>Fluency in written and spoken English language required<br><br>Fluency in written and spoken Arabic is preferred

مهندس دعم تقني – العمل الميداني / دوام جزئي المواقع: شركة نستله قطر التجارية، ص.ب 24603، الدوحة، قطر، مبنى شركة الخليج للمخازن، مجمع سلبة للمستودعات، شارع 15، قرية الخدمات اللوجستية، الدوحة، قطر<br>معدل الأجر: 15 دولاراً في الساعة كمتعاقد مستقل. العقد: طويل الأجل، دوام جزئي / عند الطلب<br>ملخص الوظيفة: تبحث شركة سكاي سيستمز عن مهندس دعم تقني ميداني لتقديم الدعم الفني في مواقع العملاء في الدوحة. سيتم جدولة الزيارات حسب الحاجة، وعادة ما تكون 1–2 زيارة في الشهر، مع إشعار مسبق لا يقل عن 24 ساعة.<br>المهارات المطلوبة: خبرة لا تقل عن سنة واحدة في مجال الدعم التقني الميداني / دعم أجهزة الحاسب الآلي. خبرة قوية في استكشاف أخطاء الأجهزة/البرمجيات وإصلاحها. معرفة بنظام تشغيل ويندوز، والشبكات، وVPN، وDNS، وDHCP، وRDP. خبرة في التعامل مع الطابعات، وأجهزة الحاسب المحمول، وأجهزة الحاسب المكتبية، وغيرها من الأجهزة الطرفية. خبرة في الدعم التقني الميداني (Smart Hands). مهارات قوية في التواصل وخدمة العملاء. القدرة على رفع/نقل معدات تقنية يصل وزنها إلى 50 رطلاً. يتطلب توفر حاسب محمول شخصي لدعم الموقع والاتصال عن بُعد. يُشترط وجود تصريح (NOC) يؤكد موافقة الكفيل على العمل مع سكاي سيستمز. يُفضل الحصول على شهادة CompTIA A+ أو شهادة تقنية ذات صلة.<br>نمط العمل: دعم فني ميداني بنظام الدوام الجزئي / عند الطلب. حوالي 1–2 زيارة ميدانية في الشهر في البداية. الأجر 15 دولاراً في الساعة كمتعاقد مستقل. يكون الدعم مطلوباً بشكل عام خلال ساعات العمل من الاثنين إلى الجمعة. سيتم تقديم إشعار قبل 24 ساعة على الأقل للزيارات الميدانية كلما أمكن ذلك.

???? Welcome to Your Next Adventure!<br><br>The IT Support Lead will oversee the IT support team and manage IT service operations covering all users. This includes managing tickets and service boards, ensuring compliance with SLAs, and maintaining high levels of performance and efficiency. The role demands strong leadership, a deep understanding of IT systems, and the ability to mentor and support the team. The IT Support Lead will also be accountable for ensuring the integration and validation of ticketing data and providing hands-on technical assistance as needed. The ideal candidate will have over 4 years of experience in IT service support, preferably in a lead or senior role, with strong leadership and communication skills.<br><br>???? What You’ll Get Your Hands On<br><br>Team Leadership & Management:<br><br>Lead and manage the Qatar office's IT support team, ensuring it operates effectively and efficiently. Monitor and manage ticketing systems and service boards, ensuring tickets are assigned appropriately and resolved within SLA timelines. Oversee the support team's performance, providing mentorship, training, and technical guidance to enhance team capabilities.<br><br>IT Operations & SLA Compliance<br><br>Ensure all IT services and systems meet or exceed SLA targets. Monitor IT infrastructure, systems, and services to ensure minimal downtime and optimal performance. Proactively follow up on unresolved tickets, escalations, and SLA breaches, implementing corrective actions as needed. Validate and integrate ticketing data, ensuring data accuracy and reliability for reporting and analysis.<br><br>Technical Support & Troubleshooting<br><br>Provide hands-on technical assistance and troubleshooting support for complex issues that require senior-level expertise. Conduct root cause analysis for recurring issues and implement preventive measures to enhance system reliability. Collaborate with cross-functional teams to ensure smooth integration of IT services across the organization.<br><br>User Support & Training<br><br>Train and mentor the support team, ensuring they are equipped with the necessary skills and knowledge to handle technical issues effectively. Provide end-user training on new systems and processes, collaborating with the technical team as required.<br><br>Key Performance Indicators (KPIs)<br><br>System Uptime & SLA Compliance:<br><br>Maintain 99.9% or higher uptime for critical IT systems. SLA Compliance Rate: Percentage of tickets resolved within SLA timelines (Target: 95%+).<br><br>Ticket Management Efficiency<br><br>Average response time to new tickets (Target: less than 15 minutes during business hours). Average resolution time for tickets (Target: less than 1 hour for critical issues, less than 4 hours for high-priority issues).<br><br>Support Team Performance<br><br>First-Time Fix Rate: Percentage of tickets resolved on the first attempt (Target: 95%+). Stakeholder Feedback: Satisfaction rate from Qatar office staff regarding IT support and services (Target: 95%+ positive feedback).<br><br>Data Integration & Accuracy<br><br>Data Validation Rate: Percentage of accurate and validated ticketing data (Target: 100% accuracy). Reporting Timeliness: Timely delivery of weekly and monthly performance reports (Target: 100% on schedule).<br><br>Training & Development<br><br>Team Training Coverage: Percentage of team members trained on new tools and technologies (Target: 100% of the team within 3 months of tool introduction). Knowledge Transfer Rate: Percentage of recurring issues addressed through team training and documentation (Target: 90%+).<br><br>Cost Efficiency<br><br>Adherence to Budget: Maintain IT support operations and projects within budget (Target: Within 5% of budget). Resource Utilization: Efficient use of IT resources, minimizing waste and optimizing performance (Target: 95% resource utilization).<br><br>????‍♂️ The Magic You Bring<br><br>Bachelor's degree in Information Technology, Computer Science, or a related field. Minimum of 4-5 years of experience in IT service support or IT operations, preferably in a lead or senior role. Strong leadership and team management skills, with a proven track record in overseeing IT support operations. Comprehensive knowledge of IT infrastructure, including ticketing systems, service boards, network systems, software applications, and hardware management. Excellent problem-solving skills with the ability to lead root cause analysis and implement effective solutions. Familiarity with ITIL practices, IT security standards, and SLA management. Experience with remote support tools, IT service management (ITSM) platforms, and data integration. Proven ability to mentor, train, and support technical teams. Strong communication skills, both written and verbal, with the ability to collaborate effectively with cross-functional teams. Excellent level of English, both written and verbal.<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br>???? Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br>???? Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br>???? Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>????Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br>???? Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br>????‍???? It's All About People: “Be a team player; together we are stronger.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!

Greetings from Linnk Group<br>Job Summary We are seeking a proactive Onsite IT Support Engineer to deliver high-quality Level 1 and Level 2 technical support within an executive office environment. The role involves supporting end-users, including senior leadership, ensuring smooth operation of workplace technology, and providing both onsite and remote support across international offices.<br>Job Title: Onsite IT Support Engineer – Executive Support (L1/L2) Location: Doha, Qatar Contract: Yearly Renewable<br>Key Responsibilities Provide hands-on support for Windows, mac OS, Microsoft 365, and mobile devices (i OS/Android). Troubleshoot issues related to Outlook, Teams, One Drive, Share Point, authentication, and MFA. Deliver proactive floor-walking support for meeting rooms, Teams Rooms, video conferencing, printers, and WiFi. Support users remotely across global offices. Assist with Microsoft 365 administration, including Entra ID (Azure AD), Intune, and licensing. Perform basic network troubleshooting (WiFi, VLAN, DHCP, DNS) and escalate when required. Manage device lifecycle activities such as provisioning, software installation, and replacements.<br>Technical Requirements3–5 years of experience in IT support or system administration. Strong knowledge of Microsoft 365, Entra ID (Azure AD), and Microsoft Intune. Experience with Windows 10/11, mac OS, and mobile device support. Good understanding of networking fundamentals (WiFi, VLAN, DHCP, DNS).<br>Certifications (Preferred) Microsoft MD-102 (Endpoint Administrator) Microsoft MS-102 (Microsoft 365 Administrator) Microsoft MS-900 (Microsoft 365 Fundamentals)<br>If you're ready to make a difference and contribute your expertise to our team, we want to hear from you! Please send your updated resume and the following details to Mohammed. Sabah@linnk.com

<h2 class="h5">وصف الوظيفة</h2> <div class="t-break" data-jb-field="description"> الوصف الوظيفي<br><p>نحن نبحث حالياً عن دعم تكنولوجيا المعلومات لعملياتنا في قطر</p><br><p>المؤهلات المطلوبة</p><br><p>• دبلوم أو درجة البكالوريوس في تكنولوجيا المعلومات، علوم الحاسب أو مجال ذي صلة.</p><br><p>• 4 سنوات من الخبرة في منصب مكتب المساعدة لتقنية المعلومات، مكتب الخدمة، أو دعم سطح المكتب.</p><br><p>• خبرة في دعم بيئات Microsoft 365.</p><br><p>• معرفة بـ Active Directory و Microsoft Intune.</p><br><p>• فهم أساسي لمفاهيم الشبكات (TCP/IP، DNS، DHCP، LAN/WAN، Wi-Fi).</p><br><p>• خبرة في إدارة Windows 11 واستكشاف الأخطاء وإصلاحها.</p><br><p>المهارات التقنية</p><br><p>• إدارة Microsoft 365</p><br><p>• Microsoft Intune (MDM/MAM)</p><br><p>• Active Directory المستخدمون وأجهزة الكمبيوتر</p><br><p>• Azure Entra ID (Azure AD)</p><br><p>• دعم Windows 11</p><br><p>• التصحيح والتحديثات للنقاط النهائية</p><br><p>• Microsoft Exchange Online</p><br><p>• استكشاف أخطاء الشبكة وWi-Fi</p><br><p>• أنظمة إدارة الطابعات</p><br><p>• مراقبة النسخ الاحتياطي واسترداده</p><br><p>• إدارة وصول المستخدمين</p><br><p>• إدارة حسابات الحواسيب</p><br><p>• إدارة أصول تقنية المعلومات</p><br><p>متطلبات اللغة</p><br><p>• الطلاقة بالعربية والإنجليزية (نطقاً كتابةً).</p><br><p>المهارات المفضلة</p><br><p>• المعرفة بـ Microsoft Defender وأفضل ممارسات الأمن.</p><br><p>• شهادة ITIL Foundation.</p><br><p>• Microsoft Certified: Modern Desktop Administrator أو ما يعادلها.</p><br><p>• خبرة في أنظمة التحكم بالوصول وحلول إدارة البطاقات.</p><br><p>• خبرة مع أنظمة التذاكر وبيئات الدعم المعتمدة على SLA.</p><br><p>الكفاءات الأساسية</p><br><p>• مهارات تواصل وخدمة عملاء ممتازة.</p><br><p>• قدرات قوية في استكشاف الأخطاء والتحليل.</p><br><p>• القدرة على تحديد الأولويات وإدارة طلبات الدعم المتعددة.</p><br><p>• العمل بروح الفريق ونهج استباقي في حل المشكلات.</p><br><p>• مهارات قوية في التوثيق والتنظيم.</p><br><p>مستوى الخبرة: متوسط (4-6 سنوات)</p><br><p>اللغات: العربية والإنجليزية (إلزامي)</p><br><p>فترة الانضمام: فوري</p><br><br><br></div>