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We are seeking a System Tester to ensure the quality and reliability of applications through comprehensive testing. The role involves executing test activities, identifying defects, and collaborating with cross-functional teams to deliver stable and high-performing systems.<br><br>Key Responsibilities<br><br> Participate in end-to-end testing activities, including test planning, analysis, design, implementation, execution, and closure Design and execute test cases based on functional and technical requirements Perform functional, integration, system, regression, and sanity testing Validate system integrations across multiple components and platforms Analyze real-time data flows and ensure accuracy and consistency across the system Identify, log, and track defects, working closely with development teams to ensure timely resolution Review requirements and system design documents to ensure testability and coverage Support simulation and scenario-based testing where applicable Collaborate with cross-functional teams including developers, stakeholders, and operations Other testing duties as assigned<br><br>Requirements<br><br> Diploma or Bachelor’s degree in Computer Science, Information Technology, or related field Minimum 5 years of relevant experience in system or software testing Strong understanding of SDLC/STLC and QA methodologies Basic knowledge of database testing (e.g., SQL) and API testing concepts Experience testing complex or mission-critical systems Experience with test management and defect tracking tools (e.g., JIRA, Test Rail) Ability to work independently with minimal supervision and proactively drive tasks Strong analytical, troubleshooting, and communication skills Strong attention to detail and analytical skills Available to support night and after-hours testing as required.<br><br>Preferred Qualifications<br><br> Experience in transportation, smart city, or traffic management systems Knowledge of IoT systems, sensor integration, or ITS (Intelligent Transport Systems) Exposure to test automation tools or scripting is an advantage ISTQB Foundation certification (or working towards it)

We are seeking a System Tester to ensure the quality and reliability of applications through comprehensive testing. The role involves executing test activities, identifying defects, and collaborating with cross-functional teams to deliver stable and high-performing systems.<br><br>Key Responsibilities<br><br> Participate in end-to-end testing activities, including test planning, analysis, design, implementation, execution, and closure Design and execute test cases based on functional and technical requirements Perform functional, integration, system, regression, and sanity testing Validate system integrations across multiple components and platforms Analyze real-time data flows and ensure accuracy and consistency across the system Identify, log, and track defects, working closely with development teams to ensure timely resolution Review requirements and system design documents to ensure testability and coverage Support simulation and scenario-based testing where applicable Collaborate with cross-functional teams including developers, stakeholders, and operations Other testing duties as assigned<br><br>Requirements<br><br> Diploma or Bachelor’s degree in Computer Science, Information Technology, or related field Minimum 5 years of relevant experience in system or software testing Strong understanding of SDLC/STLC and QA methodologies Basic knowledge of database testing (e.g., SQL) and API testing concepts Experience testing complex or mission-critical systems Experience with test management and defect tracking tools (e.g., JIRA, Test Rail) Ability to work independently with minimal supervision and proactively drive tasks Strong analytical, troubleshooting, and communication skills Strong attention to detail and analytical skills Available to support night and after-hours testing as required.<br><br>Preferred Qualifications<br><br> Experience in transportation, smart city, or traffic management systems Knowledge of IoT systems, sensor integration, or ITS (Intelligent Transport Systems) Exposure to test automation tools or scripting is an advantage ISTQB Foundation certification (or working towards it)

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>he Service Desk Analyst is responsible for providing first-line technical support to end users, managing incidents and service requests, troubleshooting IT issues, and ensuring timely resolution while maintaining high levels of customer satisfaction. The role supports remote users, monitors service desk channels, and maintains accurate documentation to ensure efficient IT service delivery.</p><p>Key Responsibilities</p><p><strong>Service Desk Operations</strong></p><ul><li><p>Provide technical support via phone, email, and remote support tools.</p></li><li><p>Monitor and manage service desk mailboxes, tickets, and support channels.</p></li><li><p>Log, track, resolve, or escalate incidents and service requests according to SLA requirements.</p></li><li><p>Take ownership of assigned tickets and provide regular updates until closure.</p></li><li><p>Ensure availability of service desk communication channels during assigned shifts.</p></li></ul><p><strong>Technical Support</strong></p><ul><li><p>Support Microsoft Windows operating systems and Microsoft Office applications.</p></li><li><p>Administer and troubleshoot Active Directory, Exchange, Azure, and Microsoft 365 environments.</p></li><li><p>Provide remote support for workplace services and end-user devices.</p></li><li><p>Assist with basic network troubleshooting, VPN connectivity, and related issues.</p></li></ul><p><strong>Documentation &amp; Knowledge Management</strong></p><ul><li><p>Create and maintain knowledge base articles, troubleshooting guides, and work instructions.</p></li><li><p>Document solutions and share knowledge within the service desk team.</p></li><li><p>Educate end users on best practices, self-service tools, and preventive measures.</p></li></ul><p><strong>Compliance &amp; Process Adherence</strong></p><ul><li><p>Follow company policies, IT service management procedures, and operational standards.</p></li><li><p>Ensure compliance with health, safety, security, and environmental requirements.</p></li><li><p>Participate in knowledge transfer activities and support continuous service improvement initiatives.</p></li></ul><p>Requirements</p><p><strong>Education</strong></p><ul><li><p>Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.</p></li></ul><p><strong>Experience</strong></p><ul><li><p>3–4 years of experience in IT Service Desk, Help Desk, or Remote Support roles.</p></li><li><p>Experience working within an IT Service Provider or Managed Services environment.</p></li></ul><p><strong>Technical Skills</strong></p><ul><li><p>Microsoft Active Directory, Exchange, Azure, and Microsoft 365 administration.</p></li><li><p>ITSM tools (preferably HP/Micro Focus Service Manager).</p></li><li><p>ITIL v4 Foundation knowledge.</p></li><li><p>Basic IT security principles.</p></li><li><p>Windows OS and Microsoft Office Suite support.</p></li><li><p>Basic networking, VPN, and CISCO environment troubleshooting.</p></li></ul><br></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Preferred Certifications</strong></p><ul><li><p>ITIL Foundation</p></li><li><p>Microsoft Certifications (M365, Azure Fundamentals)</p></li><li><p>CCNA</p></li><li><p>MCITP/MCTS</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We seek an experienced IT Service and Asset Management (ITSM/ITAM) Solutions Consultant to lead the design, implementation, and optimisation of ITSM and ITAM solutions. In this role, you will leverage your expertise in platforms such as Ivanti Service Manager to architect comprehensive solutions that streamline IT operations and enhance organisational efficiency. As a senior team member, you will collaborate closely with stakeholders, mentor junior engineers, and drive innovation in ITSM and ITAM practices.</p><br><p>Responsibilities:</p><ul><li><p>Lead the end-to-end implementation of ITSM and ITAM solutions, from requirements gathering and solution design to deployment and post-implementation support.</p></li><li><p>Architect scalable and resilient ITSM and ITAM architectures that meet the evolving needs QNB Bank.</p></li><li><p>Customise and configure ITSM and ITAM platforms to align with industry best practices and client-specific requirements.</p></li><li><p>Integrate ITSM and ITAM solutions with existing IT infrastructure, ensuring seamless interoperability and data integrity.</p></li><li><p>Define and enforce ITIL-based processes for incident, change, asset, service catalogue management, problem, knowledge, etc.</p></li><li><p>Develop and implement strategies for continuous improvement in ITSM and ITAM practices, leveraging automation and analytics to optimise workflows and enhance service delivery.</p></li><li><p>Provide technical leadership and guidance to junior engineers, fostering a culture of knowledge sharing and professional growth.</p></li><li><p>Collaborate with cross-functional teams to address complex IT challenges and drive strategic initiatives.</p></li><li><p>Stay abreast of emerging technologies and industry trends in ITSM, ITAM, and related domains and evaluate their potential impact on our solutions and services.</p></li></ul><br><br><p>Skills:</p><ul><li><p>Enterprise Service Management</p></li><li><p>Asset Management</p></li><li><p>ITIL Process Standardization</p></li><li><p>Workflow Optimization</p></li><li><p>Solution Architecture</p></li><li><p>Solution Design</p></li><li><p>Presentation Skills</p></li><li><p>Communication Skills</p></li><li><p>Interpersonal Skills</p></li><li><p>Problem-Solving Skills</p></li><li><p>Time Management</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor's degree in Computer Science, Information Technology, or a related field.</p></li><li><p>5+ years of experience in ITSM and ITAM solution design, implementation, and support.</p></li><li><p>Proven expertise in Ivanti Service Manager, with a deep understanding of the system capabilities and configurations.</p></li><li><p>A strong understanding of ITIL principles and best practices, with ITIL Foundation v4 certification, is necessary.</p></li><li><p>Demonstrated experience architecting and deploying ITSM and ITAM solutions within large enterprise environments, preferablly, Banks.</p></li><li><p>Proficiency in system integration, data migration, and process automation.</p></li><li><p>Excellent analytical and problem-solving skills, with a track record of resolving complex technical issues.</p></li><li><p>Exceptional communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels of the organisation.</p></li><li><p>Leadership experience, including mentoring and coaching junior team members.</p></li><li><p>Commitment to continuous learning and professional development</p></li></ul><p></p></section>

<h3>Responsibilities</h3> <p>Reporting to the Head of the Healthcare Management Department, the successful candidate will be responsible for the development, delivery and evaluation of a broad range of courses within Healthcare Management including Health Economics, Health Insurance and Financing, Health Systems, and Health Informatics and Data Analytics spanning both the undergraduate program and the Executive Master of Health Administration (EMHA). S/he will evaluate student progress and manage the resources of the learning environment. The successful candidate will liaise with industry and other educational institutions; participate in industry advisory committees and coordinate, manage and control projects within the specified program area. Faculty members will keep course portfolio documents required for accreditation processes and engage in instructional development/improvement plans. All employees are expected to contribute to professional and community life within the College and beyond.</p> <h3>Qualifications</h3> <p>Faculty members will be placed in the appropriate rank based on their education and experience. The broad criteria is provided below.</p> <p>Education PhD and a Master's degree in Healthcare Management, Health Administration, Health Economics, Health Insurance and Financing, Health Systems, Health Informatics and Data Analytics, Public Health, Health Policy, or a related discipline from an internationally recognized university, with an undergraduate degree from an accredited university. For Assistant Professor</p> <p>Experience A minimum of 3 years teaching experience in a post-secondary, adult training or industry training environment, along with preferably 3 years of employment experience in healthcare management, health administration, health economics, health insurance and financing, health systems, health informatics and data analytics, or a related field. A distinguished research record and international reputation evidenced by high-quality publications in top tier journals. Excellent record of supervising high caliber research students. Demonstrated leadership in building engagement and partnerships with the profession and industry.</p> <p>Preferred Qualifications Professional Certification in Healthcare Management or Health Administration (e.g., FACHE, CPHQ). Diploma in Education (e.g. Post-secondary Education, Adult Education or Vocational Education) is preferred. 6+ years of employment experience as a practitioner/professional within the relevant discipline. Teaching experience in post-secondary, adult training, or industry training environment. Experience in leadership and innovation in digital health or health information technology projects.</p> <p>For Associate Professor</p> <p>Experience A minimum of 8 years teaching experience in a post-secondary, adult training or industry training environment, along with preferably 3 years of employment experience in healthcare management, health administration, health economics, health insurance and financing, health systems, health informatics and data analytics, or a related field. A distinguished research record and international reputation evidenced by high-quality publications in top tier journals. Excellent record of supervising high caliber research students. Demonstrated leadership in building engagement and partnerships with the profession and industry.</p> <p>Preferred Qualifications Professional Certification in Healthcare Management or Health Administration (e.g., FACHE, CPHQ). Diploma in Education (e.g. Post-secondary Education, Adult Education or Vocational Education) is preferred. 10+ years of employment experience as a practitioner/professional within the relevant discipline. Teaching experience in post-secondary, adult training, or industry training environment. Experience in leadership and innovation in digital health or health information technology projects.</p> <h3>Other Required Skills</h3> <p>Commitment to applied and experiential learning as a pedagogy and a key feature of UDST s mandate. Ability to design, develop, deliver, and evaluate authentic learning experiences and assessments. These should incorporate contemporary tools and resources to maximize content learning in context, and to develop the knowledge, skills, competences and attitudes identified in program outcomes. Digital literacy and demonstrate fluency in technology systems, and an ability to model and facilitate use of current and emerging digital tools to support research and learning. Demonstrated ability to develop technology-enriched learning environments that enable students to be active participants in their own learning. Commitment to the effectiveness, vitality, and self-renewal of the teaching profession through self-driven continuous professional development and life-long learning. Effective oral and written communication skills. Collaborative and collegial spirit and demonstrated ability to establish rapport with learners, colleagues, sponsor-employers, and members of the community. Ability to initiate applied research projects in healthcare management, quality and patient safety, or health systems.</p><p><strong>Desired Candidate Profile</strong></p><h3>Qualifications</h3> <p>Applicants must meet all essential qualifications in order to be shortlisted for the position; other qualifications may be a deciding factor in selection. Qualifications and experience will be assessed through your application, which may include but not be limited to curriculum vitae, cover letters, references, teaching dossiers and sample publications. It is the applicant's responsibility to provide appropriate examples that illustrate how s/he meets each requirement. Failing to do so could result in the application being rejected.</p> <p>Education PhD and a Master's degree in Healthcare Management, Health Administration, Health Economics, Health Insurance and Financing, Health Systems, Health Informatics and Data Analytics, Public Health, Health Policy, or a related discipline from an internationally recognized university, with an undergraduate degree from an accredited university.</p> <p>For Assistant Professor</p> <p>Experience A minimum of 3 years teaching experience in a post-secondary, adult training or industry training environment, along with preferably 3 years of employment experience in healthcare management, health administration, health economics, health insurance and financing, health systems, health informatics and data analytics, or a related field. A distinguished research record and international reputation evidenced by high-quality publications in top tier journals. Excellent record of supervising high caliber research students. Demonstrated leadership in building engagement and partnerships with the profession and industry.</p> <p>Preferred Qualifications Professional Certification in Healthcare Management or Health Administration (e.g., FACHE, CPHQ). Diploma in Education (e.g. Post-secondary Education, Adult Education or Vocational Education) is preferred. 6+ years of employment experience as a practitioner/professional within the relevant discipline. Teaching experience in post-secondary, adult training, or industry training environment. Experience in leadership and innovation in digital health or health information technology projects.</p> <p>For Associate Professor</p> <p>Experience A minimum of 8 years teaching experience in a post-secondary, adult training or industry training environment, along with preferably 3 years of employment experience in healthcare management, health administration, health economics, health insurance and financing, health systems, health informatics and data analytics, or a related field. A distinguished research record and international reputation evidenced by high-quality publications in top tier journals. Excellent record of supervising high caliber research students. Demonstrated leadership in building engagement and partnerships with the profession and industry.</p> <p>Preferred Qualifications Professional Certification in Healthcare Management or Health Administration (e.g., FACHE, CPHQ). Diploma in Education (e.g. Post-secondary Education, Adult Education or Vocational Education) is preferred. 10+ years of employment experience as a practitioner/professional within the relevant discipline. Teaching experience in post-secondary, adult training, or industry training environment. Experience in leadership and innovation in digital health or health information technology projects.</p> <h3>Other Required Skills</h3> <p>Commitment to applied and experiential learning as a pedagogy and a key feature of UDST s mandate. Ability to design, develop, deliver, and evaluate authentic learning experiences and assessments. These should incorporate contemporary tools and resources to maximize content learning in context, and to develop the knowledge, skills, competences and attitudes identified in program outcomes. Digital literacy and demonstrate fluency in technology systems, and an ability to model and facilitate use of current and emerging digital tools to support research and learning. Demonstrated ability to develop technology-enriched learning environments that enable students to be active participants in their own learning. Commitment to the effectiveness, vitality, and self-renewal of the teaching profession through self-driven continuous professional development and life-long learning. Effective oral and written communication skills. Collaborative and collegial spirit and demonstrated ability to establish rapport with learners, colleagues, sponsor-employers, and members of the community. Ability to initiate applied research projects in healthcare management, quality and patient safety, or health systems.</p>

Building on our past. Ready for the future<br><br>Worley is a global professional services company of energy, chemicals and resources experts. We partner with customers to deliver projects and create value over the life of their assets. We’re bridging two worlds, moving towards more sustainable energy sources, while helping to provide the energy, chemicals and resources needed now.<br><br>Key Responsibilities<br><br>Supports the business by communicating team resource loading and skill requirements to the direct supervisor. Ensures the project work is covered for vacation and unplanned absences. Mentors/trains and supports the delivery of training. Encourages knowledge of and compliance with requirements and processes. Works to resolve inter-discipline, vendor, and customer issues. Ensures discipline technical work and team activities meet all health, safety, environmental, and security requirements. Determines technical issues, defines alternate solutions, establishes pros/cons for multiple solutions, and makes recommendations to support official project documents such as technical queries, technical deviations, etc. Creates final documentation incorporating all relevant information and pursues internal authorization. May review similar documentation to assist others and reviews/authorizes work done by direct reports. Perform discipline specific design and drafting services such as:Ensure the project scope is clear and that changes to scope comply with project change management processes;If required, participate in studies and analyses and recommend actions;Prepare and oversee the production of engineering drawings and documentation;Ensure all drawings and documents are checked in accordance with Worley checking procedures; Participate in project reviews as required. <br>Qualifications<br><br>Education – Qualifications, Accreditation, Training: <br><br>Trade Apprenticeship, Certificate, Diploma, Advance Diploma of Engineering Technology in Mechanical/Piping discipline.<br><br>Industry Specific Knowledge<br><br>Offshore experience (brownfield essential). Proven experience of detailed piping design gained with design contractors and/or oil/gas companies within the industry. Extensive design experience in the relevant discipline in the same or similar industry, and, where relevant, experience managing and leading multi-disciplinary projects and teams. <br><br>IT Skills<br><br>2D Software: Auto CAD, Micro-Station3D Software: PDS, S3D / PDMS, E3D3D Review Software: Navisworks, SPRLFM proficiency Microsoft Office – Word, Excel, Power point<br><br>HSE Capability<br><br>Maintain HSE focus with the team to ensure OHSE requirements. Demonstrate behaviour and business practices commensurate with a culture of world’s best health, safety and environmental performance. Demonstrate a visible and active commitment to:Personal well-being;Healthy and safe workplaces and activities; and Continuously improve Worley health, safety and environmental performance. Identify and report work hazards and incidents.<br>Moving forward together<br><br>We’re committed to building a diverse, inclusive and respectful workplace where everyone feels they belong, can bring themselves, and are heard. We provide equal employment opportunities to all qualified applicants and employees without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by law.<br><br>We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation.<br><br>And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology.<br><br>Whatever your ambition, there’s a path for you here. And there’s no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.

<p>Delivers experienced quality guidance that supports effective delivery and consistent functional practice. Executes a wide range of quality activities that strengthen compliance, assurance and operational reliability. Reinforces adoption of GHD quality systems through accurate application of standards and tools. Develops capability by expanding advisory scope and strengthening professional judgement.</p><p>Responsibilities Responsibilities describe the typical accountabilities and scope of work for this job, while recognising that individual objectives are set with the manager and may vary over time.</p><ul><li>Audit Compliance: Manage a portfolio of audit assignments. Ensure that the team plans and delivers audits that cover identified risk areas, and that appropriate corrective actions are agreed on with auditees. Resolve issues arising from audits and refer serious or contentious issues to the audit program leader.</li><li>Document Preparation: Edit document in line with organizational style guidelines and prepare information for publication.</li><li>Information and Business Advice: Provide specialist advice on the interpretation and application of policies and procedures, resolving queries and issues and referring very complex or contentious issues to others.</li><li>Personal Capability Building: Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.</li><li>Quality Assurance Testing: Validate and interpret complex test data to evaluate and recommend the suitability of nonstandard materials or components.</li><li>Quality Assurance Testing Design: Develop and validate complex new test methods and procedures for a product or operations segment, incorporating new technologies and meeting changing organizational, customer, and/or regulatory requirements.</li><li>Quality Management System: Contribute to the identification and evaluation of current policies and business processes that are in the scope of the quality management system (QMS); contribute to the design of the QMS; provide specialist quality management input to the drafting of new policies and procedures and the design of business processes; contribute to the quantification of the costs and business benefits of change.</li><li>Work Scheduling and Allocation: Develop short- or medium-term work schedules in order to achieve planned commitments. Approve overtime or use additional resources as needed.</li></ul><p>Competencies Competencies describe the observable behaviours that differentiate effective performance in this job and guide expectations, feedback, and development discussions.</p><ul><li>Financial Acumen Interprets and applies key financial indicators to make better business decisions. For example, swiftly assembles and fluently interprets the financial data and metrics relevant to the role. Draws rich insights from financial and quantitative data. Adheres to relevant budgetary guidelines.</li><li>Instills Trust Gains the confidence and trust of others through honesty, integrity, and authenticity. For example, demonstrates integrity, upholding professional codes of conduct. Instills trust by following through on agreements and commitments despite competing priorities and by being honest and straightforward.</li><li>Manages Complexity Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.</li><li>Optimizes Work Processes Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, uses metrics and benchmarks to monitor accuracy and quality. Takes steps to make methods productive and efficient. Promptly and effectively addresses process breakdowns.</li><li>Situational Adaptability Adapts approach and demeanor in real time to match the shifting demands of different situations. For example, sees even subtle cues to adapt; deploys a wide range of behaviors to stay effective. Exemplifies flexibility and resourcefulness; responds deftly to a variety of challenges and situations.</li><li>Tech Savvy Anticipates and adopts innovations in business-building digital and technology applications. For example, investigates technologies to learn some cutting-edge best practices. Uses digital/social media to benefit the team and add value to the work being done; understands how to avoid misuse of these tools.</li></ul><p>Skills Skills reflect the technical, professional, and functional capabilities required to perform the job effectively at the expected level, and guide assessment and development.</p><ul><li>Assessment Works at an advanced level to assimilate and understand data and information from various sources in order to draw appropriate conclusions and make relevant recommendations. Typically works independently and provides guidance.</li><li>Auditing Works with full competence to conduct audits, identifying exceptions, and developing specific solution or recommendations. Typically works without supervision and may provide technical guidance.</li><li>Compliance software Works with full competence to automate compliance tasks, maintain regulatory compliance, and generate reports for auditing purposes. Typically works without supervision and may provide technical guidance.</li><li>Data Collection and Analysis - Quality Assurance Works at an advanced level to collect, process, and analyze quality assurance data to ensure product and service excellence. Typically works independently and provides guidance.</li><li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<p><br></p><p><b>Job Role Description</b></p><p>Serve as the primary functional point of contact between enrollment operations and HBKU IT to ensure alignment of system requirements, functionality, and operational priorities. Oversee the operational administration of enrollment and registration systems, including Banner, CourseLeaf modules, ARGOS reporting, CRM, EvaluationKit, and Scheduling systems, ensuring consistent system performance and reliability. Liaise with HBKU IT, as required, to support system configuration, issue resolution, and system upgrades. Ensure effective system integration, configuration, and functionality across enrollment and registration platforms in line with approved operational requirements. Monitor system performance, identify operational issues, and exercise independent judgment in resolving complex system-related challenges in coordination with HBKU IT. Lead the functional execution of system updates, upgrades, and implementations, ensuring alignment with approved processes and operational needs. Act as a core functional contributor in Student Information System (SIS) initiatives, overseeing testing, data validation, and implementation readiness. Identify and recommend technology enhancements and system improvements to improve operational efficiency for management review and approval by management. Ensure the integrity, accuracy, and consistency of enrollment and registration data across all systems. Develop, maintain, and validate standard operational and management-level reports and dashboards to support enrollment activities and institutional reporting. Provide training and support to staff on system functionalities and best practices. Act as the subject matter expert for enrollment-related technologies, providing authoritative guidance, functional training, and best-practice direction to system users. Work closely with academic departments and administrative units to resolve enrollment system issues, streamline processes, and enhance overall user experience. Other reasonable tasks as assigned by the supervisor.</p><p><b>Minimum Knowledge, Skills &amp; Experience</b></p><p>Bachelor s degree in computer science, Information Technology, or a related field. 6-8 years of experience in higher education, preferably within the Academic Support function, with at least 2 years experience working with Student Information Systems (SIS). Working knowledge of databases, reporting tools, and scripting used for SIS reporting and automation (e.g., SQL and reporting tools). Experience with web-based systems and ARGOS reporting is preferred. Demonstrated experience in project planning and execution, with strong attention to detail and the ability to manage multiple initiatives simultaneously. Strong analytical skills with the ability to analyze data, develop reports, and provide insights that support operational and management decision-making. Proficiency in data visualization and reporting tools is an advantage. Excellent verbal and written communication skills, with the ability to draft and edit reports and articulate ideas clearly and concisely. Proficiency in Arabic is an advantage. Experience in delivering functional training and user guidance on technology systems and processes. Strong problem-solving skills, with the ability to adapt to evolving technologies and operational requirements, and to recommend practical solutions that enhance efficiency and effectiveness. Ability to work collaboratively with cross-functional teams, including IT and academic departments, to address operational challenges and improve system performance. Proficiency in MS Office applications; knowledge of Power BI is an advantage.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li><li>6-8 years of experience in higher education, preferably within the Academic Support function, with at least 2 years of experience working with Student Information Systems (SIS).</li><li>Working knowledge of databases, reporting tools, and scripting used for SIS reporting and automation (e.g., SQL and reporting tools).</li><li>Experience with web-based systems and ARGOS reporting is preferred.</li><li>Demonstrated experience in project planning and execution, with strong attention to detail and the ability to manage multiple initiatives simultaneously.</li><li>Strong analytical skills with the ability to analyze data, develop reports, and provide insights that support operational and management decision-making.</li><li>Proficiency in data visualization and reporting tools is an advantage.</li><li>Excellent verbal and written communication skills, with the ability to draft and edit reports and articulate ideas clearly and concisely.</li><li>Proficiency in Arabic is an advantage.</li><li>Experience in delivering functional training and user guidance on technology systems and processes.</li><li>Strong problem-solving skills, with the ability to adapt to evolving technologies and operational requirements, and to recommend practical solutions that enhance efficiency and effectiveness.</li><li>Ability to work collaboratively with cross-functional teams, including IT and academic departments, to address operational challenges and improve system performance.</li><li>Proficiency in MS Office applications; knowledge of Power BI is an advantage.</li><li>Demonstrated proficiency in CourseLeaf products and the Banner Student Information System (SIS) is highly desirable and will be considered a significant advantage.</li><li>Experience with Infosilem and Slate is highly desirable and will be viewed favorably.</li></ul>

Workflow:1. L1 remote support for ticketso Grabbing incident or service request tickets involving entry level & midrange level industry standard router and switches.§ IP and optics devices hardware and software issues§ Routing and switching troubleshootingo Incident ticket analysis, remote support & resolutiono Methods of procedure creationo Communicating with clients through email, Webex & phone call for incident ticket resolution updateso Ticket documentation on Net Suiteo Technically escalating to remote Level 3 (Global TAC) support if required 2. L2 field support for ticketso Scheduling and performing onsite action as required§ Router and switches card, PSU, fan onsite replacement§ Onsite troubleshooting§ Onsite standby support 3. Warehouse and inventory managemento Make sure the physical is matching on Net Suite inventoryo Perform quarterly stock take<br>Deliverables Required:1. Ensure all logged incidents are resolved within the agreed SLA. Any potential missed SLA should be escalated to team leader2. Ensure all communication with clients is prompt, accurate, & professional to deliver best of client’s experience3. Ensure accurate & timely part replacement.4. Ensure timely escalation to Level 3 as needed through technical escalation requests (TERs)5. Documentation of problem resolution into TRT’s knowledge base6. Continuously learn additional technical and non-technical skills7. Ensure meeting 98% inventory KPI for the warehouse inventory.8. Compliance with company policy Requirements:· Must be able to speak business level English (B1-B2)· Candidates must possess a college degree in information technology (IT), computer science (CS), computer engineering (CE), electronics & communication engineering (ECE) or related courses for IT. NRS 1 training and certification would be an advantage· Must have 3-5 years of experience handling IT system hardware break fix & software resolution· Willingness to do both hardware and software support· Willing to work in “on call” schedule

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p><strong>Work with Us. Change the World.</strong></p><br><p>At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.</p><br><p>There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.</p><br><p>We're one global team driven by our common purpose to deliver a better world. Join us.</p><br><br>Job Description<br><p>Senior Engineer - Transportation will support the planning, design, and delivery of transportation infrastructure projects in Qatar. The Senior Engineer will act as the primary point of contact for clients and stakeholders, ensuring seamless coordination across all project phases.</p><br><ol><li><p><strong>Transport Planning and Analysis</strong>:</p><br><ul><li>Develop integrated transport strategies for urban and regional projects.</li><li>Conduct traffic impact studies, feasibility assessments, and corridor efficiency analysis.</li><li>Optimize traffic operations and propose infrastructure upgrades.</li></ul></li><li><p><strong>Design and Supervision</strong>:</p><br><ul><li>Prepare detailed engineering designs for roadways, intersections, and transport facilities.</li><li>Oversee construction activities, ensuring compliance with local regulations and international standards.</li><li>Conduct site inspections, quality control checks, and ensure project deliverables meet specifications.</li></ul></li><li><p><strong>Stakeholder Coordination</strong>:</p><br><ul><li>Collaborate with government authorities such as Ashghal and the Ministry of Transport &amp; Communications (MoTC).</li><li>Liaise with contractors, consultants, and multidisciplinary teams for project approvals and execution.</li></ul></li><li><p><strong>Sustainability and Innovation</strong>:</p><br><ul><li>Implement sustainable mobility solutions, including multimodal transport strategies.</li><li>Integrate land use projections and accessibility improvements into transport planning.</li></ul></li><li><p><strong>Documentation and Reporting</strong>:</p><br><ul><li>Prepare technical reports, drawings, and presentations for clients and stakeholders.</li><li>Ensure compliance with project timelines, budgets, and quality standards.</li></ul></li></ol><br>Qualifications<br><ul><li><strong>Education</strong>: Bachelor’s degree in Civil Engineering or related field.</li><li><strong>Experience</strong>:<ul><li>Minimum 8&nbsp;years in transport engineering, with significant experience in Qatar or the Middle East.</li><li>Expertise in road geometric design, traffic modeling (e.g., VISUM, VISSIM), and sustainable transport strategies.</li></ul></li><li><strong>Skills</strong>:<ul><li>Proficiency in AutoCAD, Civil 3D, and other design software.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent communication and stakeholder management abilities</li></ul></li></ul><br>Additional Information<br><p><em>At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. <strong>To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.</strong></em></p><br><p><strong>About AECOM</strong>&nbsp;</p><br><p>AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&amp;D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options,&nbsp;well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.&nbsp;</p><br><p>AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.&nbsp;</p><br><p><strong>What makes AECOM a great place to work</strong>&nbsp;</p><br><p>You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.&nbsp;</p><br><p>As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.&nbsp;</p><br><br><br> </div>

University of Doha for Science and Technology (UDST) is the first national applied University in the State of Qatar, offering applied Bachelors and Master s degrees in addition to certificates and diplomas in various fields. UDST has over 50 programs in the fields of Engineering Technology and Industrial Trades, Business Management, Computing and Information Technology, Health Sciences, Continuing and Professional Education and more.<p></p> <p> </p> <p>With more than 700 staff and over 8,000 students, UDST is the destination for top-notch applied and experiential learning. The University is recognized for its student-centered learning and state-of-the-art facilities. Our faculty are committed to delivering pedagogically-sound learning experiences with incorporation of innovative technological interventions, to further enhance students skills and help develop talented graduates that can effectively contribute to a knowledge-based economy and make Qatar s National Vision 2030 a reality.</p><b> Responsibilities<br></b><div> <div> <div> <p>Reporting to the Vice President, Academics, the Dean plays a pivotal role in supporting and advancing the strategic vision and academic leadership of the College. This position requires an energetic and enthusiastic individual who will lead the development of a strategy and plan that ensures the success of the College of General Education and manage the College s performance in line with the plan and set objectives.</p> <p> </p> <p>The successful candidate should possess a doctoral degree from an accredited institution, together with a minimum of ten (10) years of a fulltime academic experience in an internationally recognized institution, with a record of successful participation/leadership in applied research projects qualify at the rank of full Professor.</p> <p> </p> <p>This leadership position is responsible for supporting and advancing the strategic vision and academic leadership of the College. This leadership position is integral to the effective planning, organization, and management of the College s diverse academic programs and initiatives. This position actively collaborates with faculty, administrative staff, and other stakeholders to foster a dynamic educational environment that promotes excellence in teaching, research, and service.</p> <p> </p> <p>Candidates must demonstrate experience within internationally recognized higher education institutions and possess a strong understanding of global academic standards and accreditation frameworks. Experience working within culturally diverse environments is highly desirable. </p> <p> </p> <p>The incumbent will actively contribute to the development and implementation of the College s business plan, aligning it with UDST s overarching strategy through various initiatives and projects. His/her leadership will be pivotal in driving the College's development and implementation of education strategies, operational procedures, and guidelines aimed at achieving excellence in teaching and learning, research and community service. Additionally, he/she will lead policy development initiatives for the College, ensuring that its operations, services, and policies are in line with UDST s mission and vision.</p> <p> </p> </div> </div> </div> Qualifications<br><div> <div> <div> <p> <strong>Qualifications:</strong> </p> <p>Earned PhD in a relevant discipline from a recognized, accredited institution and should demonstrate evidence of scholarly, professional, and creative achievement sufficient to qualify at the rank of full Professor.</p> <p> </p> <p> <strong>Experience:</strong> </p> <p>Academic Experience:</p> <ul> <li>A minimum of ten (10) years of a fulltime academic experience in an internationally recognized institution, with a record of successful participation/leadership in applied research projects.</li> </ul> <p>Industry Experience:</p> <ul> <li>Minimum of three (3) years of employment experience as a professional within the relevant discipline.</li> </ul> <p>Preferred Experience:</p> <ul> <li>Strong knowledge of and substantial experience with the development, delivery, evaluation and program accreditation of university programs.</li> <li>Record of successful participation and leadership in applied research projects.</li> <li>Experience in leadership and innovation in technology-based projects.</li> </ul> <p> <strong> </strong> </p> <p> <strong>Other required skills:</strong> </p> <ul> <li>Commitment to to continuous professional development and lifelong learning is essential, reflecting a dedication to the ongoing effectiveness and vitality of the teaching profession, while successfully and strategically leading the College.</li> <li>Commitment to the effectiveness, vitality, and self-renewal of the teaching profession through self-driven continuous professional development and life-long learning.</li> <li>Demonstrated record of collaborative decision-making.</li> <li>Collaborative and collegial spirit and a demonstrated ability to establish rapport with learners, colleagues, sponsor-employers, and members of the community.</li> </ul> <p> <strong>Language: </strong> </p> <ul> <li>Excellent verbal, written, presentation, and interpersonal communication skills in English is required.</li> <li>Fluency in written and spoken Arabic language is preferred.</li> </ul> <p> <strong>Benefits</strong> </p> <p>Our eligible employees enjoy competitive compensation and benefits, in accordance to applicable UDST policies. These benefits include:</p> <ul> <li>Generous academic annual leave</li> <li>Tax free salary</li> <li>Fully furnished upmarket accommodation {inclusive of utilities: water &amp; electricity}</li> <li>Annual flights for spouse and 3 children {up to 18 years old}</li> <li>Children s education allowance</li> <li>Relocation/Shipping allowance</li> <li>Professional development opportunities</li></ul></div></div></div>