وظائف مهندسى شبكات سيسكو في قطر

Job Summary<br><br>We are seeking an experienced Technical Project Manager (ICT Network) to lead the planning, design, implementation, and delivery of complex Information and Communication Technology (ICT) and network infrastructure projects. The ideal candidate should possess strong project management capabilities combined with deep technical expertise in enterprise networking, telecommunications, data centers, cloud connectivity, and digital infrastructure solutions.<br><br>This role is responsible for managing large-scale ICT projects, coordinating multi-displianary technical teams, engaging stakeholders, and ensuring successful project execution while meeting business, operational, security, and scheduling objectives.<br><br>Key Responsibilities<br><br> Project Management Lead end-to-end delivery of ICT network infrastructure projects through initiation through closure including test and commissioning. Manage project scope, timelines, deliverables, dependencies, and change requests. Track project milestones, dependencies, risks, and issues, providing regular status reporting to the program management team. Ensure the project is delivered on time, within scope, budget, and quality expectations. Technical Leadership Manage the deployment of city-wide enterprise network infrastructures Collaborate with network architects, engineers, cybersecurity teams, cloud specialists, and infrastructure teams to ensure technical requirements are properly addressed and executed. Stakeholder Management Act as the primary liaison between internal teams, subcontractors/vendors, and end customers. Translate complex technical concepts into business-friendly language for senior management. Risk, Compliance & Governance Identify, assess, and manage project risks, issues, and mitigation strategies. Ensure compliance with organizational policies, industry standards, and regulatory requirements. Oversee system testing, acceptance processes, and operational readiness activities. Establish quality assurance measures to ensure successful delivery of outcomes. Vendor & Resource Management Manage third-party ICT vendors, contractors, consultants, and service providers. Monitor vendor performance, contract deliverables, and project outcomes. Coordinate internal and external project resources effectively.<br><br>Requirements<br><br>Required Qualifications<br><br>Education<br><br> Bachelor’s degree in information technology, Telecommunications, Computer Science, Engineering, or related discipline. Master’s degree (Good to have).<br><br>Certification<br><br> PMP (Project Management Professional) Cisco CCNP or CCIE<br><br>Experience<br><br> 10+ years of experience in the field of ICT networks. 5+ years of experience in project management for ICT network projects. Experience managing timelines, multi-site, and cross-functional project teams in city-wide ICT network projects.<br><br>Technical Knowledge<br><br> Strong understanding of: Enterprise Network Architecture Routing and Switching Technologies SD-WAN Solutions Wireless Networks (Wi-Fi) Data Center Infrastructure Cloud Networking (Azure, Google Cloud) Network Security Technologies Fiber Optic Infrastructure Structured Cabling Systems Telecommunications Technologies Disaster Recovery and Business Continuity Project Management Expertise Expert knowledge of Agile, Scrum, Waterfall, and Hybrid methodologies.

Job Description<br><br>The IT Store Employee plays a crucial role in the management and distribution of IT equipment and supplies. This position requires an organized, detail-oriented individual who is responsible for maintaining inventory, handling logistics, and ensuring that all IT resources are accounted for and properly distributed. An ITIL certification is required to ensure the employee understands and can implement IT service management best practices effectively.<br><br>Responsibilities<br><br>Job Responsibilities:<br><br>Maintain and manage inventory of all IT equipment, software, and supplies.<br><br>Receive and process incoming stock and materials, verify quantities against invoices, and update inventory records.<br><br>Prepare and fulfill IT equipment orders for internal departments promptly and accurately, ensuring that all necessary items are in stock.<br><br>Conduct regular audits of IT inventory to ensure accuracy and prepare reports for the IT management team.<br><br>Coordinate with IT and procurement departments to order new supplies and manage relationships with vendors.<br><br>Assist in the setup and preparation of new equipment, including software installations, configurations, and updates.<br><br>Issue IT supplies and equipment to staff, maintaining accurate and up-to-date records of issuance and return.<br><br>Ensure the secure and orderly storage of all IT items in the store.<br><br>Handle returns of faulty items to manufacturers for repair or replacement.<br><br>Support the disposal and recycling of obsolete or broken IT equipment in accordance with company policies and environmental regulations.<br><br>Qualifications<br><br>Required Knowledge and experience:<br><br>Minimum Five years’ experience in large scale store for IT<br><br>IT Assets Management<br><br>Managing and maintaining IT users assists via asset management system provided by MOPH and as per MOPH standards.<br><br>Assign IT assets to MOPH users and update all users IT asset movement.<br><br>Establish a secure process for data wiping and proper disposal of devices at the end of their useful life to prevent data breaches.<br><br>Experience in Using ITSM or Ticketing<br><br>Excellent in handling Incidents, Change Management, Request for fulfillment Processes<br><br>Excellent Knowledge in handling SLA Time (Response, Escalate, Notify , Resolution)<br><br>At least ITIL V3 or V4 Certified<br><br>Have IT Hardware Certificate<br><br>Excellent Knowledge in writing email, answer phone, Call center capability<br><br>Excellent organizational and time management skills.<br><br>Strong communication and interpersonal skills for interacting with staff and vendors.<br><br>Attention to detail and problem-solving skills.<br><br>Ability to physically handle IT equipment and supplies, including lifting, moving, and sorting items.<br><br>Required<br><br>Bachelor's degree in Computer Science, Information Technology, or a related field.<br><br>ITIL Foundation V3 or V4 certification.<br><br>Fluency in English (written and spoken).<br><br>Preferred<br><br>Cisco Certified Network Associate (CCNA).<br><br>Microsoft Certified Solutions Associate (MCSA).<br><br>Comp TIA Security+.<br><br>Comp TIA Network+.<br><br>Comp TIA Systems+.<br><br>Cloud Foundation certification or equivalent.<br><br>International Computer Driving License (ICDL).<br><br>Fluency in Arabic (written and spoken).<br><br>Fluency in Hindi (written and spoken).<br><br>Skills & Competencies<br><br>Technical Competencies<br><br>Strong understanding of IT infrastructure, networking, and system administration.<br><br>Knowledge of IT Service Management (ITIL) best practices.<br><br>Ability to troubleshoot and resolve technical issues efficiently.<br><br>Familiarity with cloud technologies and security best practices.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Develop and implement ICS/OT Cyber Security frameworks, policies, and procedures.</p></li><li><p>Ensure compliance with ISA/IEC 62443 and industry cybersecurity standards.</p></li><li><p>Perform OT risk assessments, vulnerability assessments, and cybersecurity gap analysis.</p></li><li><p>Secure Industrial Control Systems including DCS, PLC, SIS, SCADA, and Windows-based OT environments.</p></li><li><p>Manage patch management, antivirus, Active Directory, firewalls, SIEM, IDS/IPS, and endpoint security.</p></li><li><p>Support incident response, threat monitoring, and cybersecurity investigations.</p></li><li><p>Design and review secure OT network architecture, network segmentation, and industrial communication security.</p></li><li><p>Participate in FAT, SAT, commissioning, MOC, PSSR, and operational handover activities.</p></li><li><p>Collaborate with Operations, Maintenance, Engineering, and IT teams to strengthen OT cybersecurity.</p></li><li><p>Prepare technical documentation, reports, and cybersecurity compliance records.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor's Degree in Electrical, Instrumentation, Electronics, Automation, Computer Engineering, Computer Science, Cyber Security, or related discipline.</p></li><li><p>Minimum 5 years of experience in Control Systems Engineering, DCS/PLC/SIS, Instrumentation, or Industrial Automation.</p></li><li><p>Minimum 3 years of hands-on ICS/OT Cyber Security experience in Oil &amp; Gas, Petrochemical, Refinery, LNG, or Chemical Manufacturing industries.</p></li><li><p>Strong knowledge of ISA/IEC 62443, NIST SP 800-82, and industrial cybersecurity best practices.</p></li><li><p>Experience with Active Directory, Windows Server, GPO, SIEM, IDS/IPS, Firewalls, Antivirus, and Patch Management.</p></li><li><p>Knowledge of Industrial Protocols such as Modbus, Profibus, OPC, and Ethernet/IP.</p></li><li><p>Experience with Honeywell, Yokogawa, or Emerson DCS platforms is highly preferred.</p></li><li><p>Professional certifications such as ISA/IEC 62443, GICSP, CISSP, CCNA, or MCSE will be an advantage.</p></li><li><p>Strong communication, troubleshooting, and stakeholder management skills.</p></li></ul><p></p></section>

The Assistant Venue Technology Manager (AVTM) supports the Venue Technology Manager (VTM) in managing all Venue Technology operations across the assigned venue cluster.<br>The role is responsible for assisting with the planning, operation, maintenance, and delivery of ICT, AV, and ELV services to ensure seamless venue operations and successful event execution.<br>The AVTM will coordinate with internal teams, contractors, service providers, and event stakeholders to ensure all technology systems are operational, maintained, and event-ready.<br>Key Responsibilities<br>Venue Technology Operations & Technical Support<br>Support the Venue Technology Manager in managing the full lifecycle of venue technology services and solutions. Monitor daily operations of ICT, AV, and ELV systems across assigned venues. Follow up with Venue ICT teams regarding pending incidents, maintenance activities, and service requests. Coordinate with stakeholders and vendors to resolve technology-related issues within agreed SLAs. Supervise technical rooms, data centers, communication rooms, and all physical locations housing technology infrastructure. Monitor ICT service performance and ensure timely resolution of incidents through Service Desk and support teams. Maintain accurate records of ICT assets and inventory. Track and manage technology equipment stored within venue facilities. Support preventive and corrective maintenance activities for ICT, AV, and ELV systems.<br>Event Technology Delivery & Support<br>Conduct site inspections and technical surveys to assess venue technology readiness. Supervise installation and commissioning of ICT, AV, and ELV systems. Collaborate with event organizers to understand technical requirements and operational needs. Act as a technical liaison between venue operations teams, vendors, and event stakeholders. Coordinate venue technology readiness activities before events. Provide onsite technical support during events and troubleshoot issues in real-time. Support event setup (bump-in) activities including system configuration and testing. Supervise the installation, configuration, and operation of temporary event technology overlay systems, including network infrastructure, IPTV, digital signage, public address (PA), audio-visual (AV), broadcasting, CCTV, and access control systems. Ensure all event technology systems are fully operational before event commencement. Perform post-event inspections and support event dismantling (bump-out) activities. Prepare event readiness and post-event technical reports.<br>Stakeholder & Vendor Management<br>Coordinate with internal departments, vendors, contractors, and service providers. Ensure service providers comply with venue technology standards and operational requirements. Support project implementation activities and technology upgrades. Assist in vendor performance monitoring and issue escalation management.<br>Qualifications<br>Bachelor's Degree in Computer Engineering, Electrical Engineering, Information Technology, Telecommunications, or a related discipline. Minimum 12 years of experience in ICT, AV, and ELV systems implementation, operations, and maintenance. Experience supporting large venues, stadiums, convention centers, airports, hospitality facilities, or major events. Strong hands-on experience in ICT infrastructure, network infrastructure, structured cabling, AV systems, IPTV, broadcasting systems, public address (PA) systems, video conferencing solutions, CCTV, access control systems, and turnstile technologies. Experience coordinating technology support for large-scale events. Experience managing vendors and multiple stakeholders.<br>Certifications (Preferred)<br>PMP or PRINCE2ITIL Foundation CTS (Certified Technology Specialist) CCNA / CCNPRelevant AV, ELV, or ICT certifications<br>Required Skills<br>Venue Technology Operations ICT Infrastructure Management AV & ELV Systems Event Technology Delivery Stakeholder Management Incident Management Asset Management Vendor Management Technical Troubleshooting Project Coordination Communication & Leadership

The Assistant Venue Technology Manager (AVTM) supports the Venue Technology Manager (VTM) in managing all Venue Technology operations across the assigned venue cluster.<br>The role is responsible for assisting with the planning, operation, maintenance, and delivery of ICT, AV, and ELV services to ensure seamless venue operations and successful event execution.<br>The AVTM will coordinate with internal teams, contractors, service providers, and event stakeholders to ensure all technology systems are operational, maintained, and event-ready.<br>Key Responsibilities<br>Venue Technology Operations & Technical Support<br>Support the Venue Technology Manager in managing the full lifecycle of venue technology services and solutions. Monitor daily operations of ICT, AV, and ELV systems across assigned venues. Follow up with Venue ICT teams regarding pending incidents, maintenance activities, and service requests. Coordinate with stakeholders and vendors to resolve technology-related issues within agreed SLAs. Supervise technical rooms, data centers, communication rooms, and all physical locations housing technology infrastructure. Monitor ICT service performance and ensure timely resolution of incidents through Service Desk and support teams. Maintain accurate records of ICT assets and inventory. Track and manage technology equipment stored within venue facilities. Support preventive and corrective maintenance activities for ICT, AV, and ELV systems.<br>Event Technology Delivery & Support<br>Conduct site inspections and technical surveys to assess venue technology readiness. Supervise installation and commissioning of ICT, AV, and ELV systems. Collaborate with event organizers to understand technical requirements and operational needs. Act as a technical liaison between venue operations teams, vendors, and event stakeholders. Coordinate venue technology readiness activities before events. Provide onsite technical support during events and troubleshoot issues in real-time. Support event setup (bump-in) activities including system configuration and testing. Supervise the installation, configuration, and operation of temporary event technology overlay systems, including network infrastructure, IPTV, digital signage, public address (PA), audio-visual (AV), broadcasting, CCTV, and access control systems. Ensure all event technology systems are fully operational before event commencement. Perform post-event inspections and support event dismantling (bump-out) activities. Prepare event readiness and post-event technical reports.<br>Stakeholder & Vendor Management<br>Coordinate with internal departments, vendors, contractors, and service providers. Ensure service providers comply with venue technology standards and operational requirements. Support project implementation activities and technology upgrades. Assist in vendor performance monitoring and issue escalation management.<br>Qualifications<br>Bachelor's Degree in Computer Engineering, Electrical Engineering, Information Technology, Telecommunications, or a related discipline. Minimum 12 years of experience in ICT, AV, and ELV systems implementation, operations, and maintenance. Experience supporting large venues, stadiums, convention centers, airports, hospitality facilities, or major events. Strong hands-on experience in ICT infrastructure, network infrastructure, structured cabling, AV systems, IPTV, broadcasting systems, public address (PA) systems, video conferencing solutions, CCTV, access control systems, and turnstile technologies. Experience coordinating technology support for large-scale events. Experience managing vendors and multiple stakeholders.<br>Certifications (Preferred)<br>PMP or PRINCE2ITIL Foundation CTS (Certified Technology Specialist) CCNA / CCNPRelevant AV, ELV, or ICT certifications<br>Required Skills<br>Venue Technology Operations ICT Infrastructure Management AV & ELV Systems Event Technology Delivery Stakeholder Management Incident Management Asset Management Vendor Management Technical Troubleshooting Project Coordination Communication & Leadership

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently hiring an <b>ICS / OT Cybersecurity Technician</b> to support operations within a dynamic <b>Oil &amp; Gas / Petrochemical environment in Qatar</b>. This is a hands-on, field-intensive role responsible for maintaining, securing, and supporting Industrial Control Systems (ICS), Distributed Control Systems (DCS), Safety Instrumented Systems (SIS), and Operational Technology (OT) assets. The role requires close coordination with operations, maintenance, and cybersecurity teams to ensure the availability, integrity, and security of critical industrial systems.</p><p><br></p><p><b>Key Responsibilities</b></p><ul><li>Perform preventive and corrective maintenance on OT/ICS cybersecurity assets and infrastructure.</li><li>Apply security patches, antivirus updates, and software upgrades for DCS, SIS, and ICS systems.</li><li>Support backup, restoration, and disaster recovery activities for critical OT systems.</li><li>Install, replace, configure, and troubleshoot cybersecurity appliances, field devices, network equipment, and power/network cabling.</li><li>Maintain ICS cabinets, workstations, servers, KVM systems, and associated infrastructure.</li><li>Perform endpoint hardening, security baseline implementation, and access control validation activities.</li><li>Support vulnerability remediation and routine OT cybersecurity maintenance activities.</li><li>Collect, verify, and maintain OT asset inventories, configuration records, and as-built documentation.</li><li>Monitor system health and identify operational or cybersecurity-related issues.</li><li>Prepare Permit to Work (PTW) documentation and coordinate maintenance activities with site teams.</li><li>Assist in incident investigation, troubleshooting, and resolution of OT cybersecurity events.</li><li>Ensure compliance with company cybersecurity policies, operational procedures, and industry best practices.</li></ul><p><br></p><p><b>Qualifications &amp; Experience</b></p><p><br></p><p><b>Years of Experience:</b> Minimum 3 years of experience in ICS/OT Cybersecurity within Oil &amp; Gas, Petrochemical, Chemical Manufacturing, or similar industrial environments.</p><p><br></p><p><b>Preferred Experience:</b> 5+ years of relevant experience supporting industrial control systems and cybersecurity operations.</p><p><br></p><p><b>Education:</b> Graduate Degree or 3-Year Diploma in:</p><ul><li>Electrical Engineering</li><li>Instrumentation Engineering</li><li>Automation Engineering</li><li>Mechatronics Engineering</li><li>Computer Science</li><li>Information Technology</li><li>Cybersecurity</li><li>Electronics Engineering</li><li>Hands-on experience with DCS, SIS, PLC, SCADA, and other industrial control systems.</li><li>Experience supporting cybersecurity technologies in OT environments.</li><li>Familiarity with industrial networking and communication protocols.</li><li>Experience working within live production environments and critical infrastructure facilities.</li><li>Knowledge of OT cybersecurity standards and best practices is an advantage.</li></ul><p><br></p><p><b>Certifications (Preferred)</b></p><p><b>Networking Certifications</b></p><ul><li>CCNA</li><li>CompTIA Network+</li></ul><p><b>Cybersecurity Certifications</b></p><ul><li>Certified Ethical Hacker (CEH)</li><li>CompTIA Security+</li><li>CompTIA CySA+</li></ul><p><b>At least one cybersecurity certification is highly desirable.</b></p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Skills &amp; Competencies</b></p><ul><li>Strong exposure to OT/ICS cybersecurity environments.</li><li>Experience in Oil &amp; Gas, Petrochemical, or Chemical Manufacturing industries.</li><li>Knowledge of DCS, SIS, PLC, SCADA, and industrial automation systems.</li><li>Understanding of cybersecurity maintenance, endpoint protection, and system hardening.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Experience with asset management and technical documentation.</li><li>Excellent communication and coordination skills.</li><li>Ability to work independently and collaboratively with multidisciplinary teams.</li><li>Ability to work safely within a 24/7 industrial operating environment.</li><li>Strong commitment to operational reliability, safety, and cybersecurity compliance.</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Overview</strong><br><p><span>KEO is a creative enterprise, where innovation is a way of life. We are uniquely resourced with end-to-end services to take clients from inspiration – through conceptualization – to realization of planning, design or project delivery in the built and natural environments. For over 60 years we’ve led with vision, contributing to many of the world’s most ambitious projects, iconic places, remarkable experiences and prosperous communities.</span></p><br><p><span>As a highly integrated and agile AEP/PMCM firm, KEO is recognized by ENR as one of the Top 225 International Design Firms and one of the Top 20 International PM/CM Firms. We are also ranked by World Architecture as the 51st largest global architecture firm and the #1 Firm in the Middle East Region in their 2024 WA100 Survey.</span></p><br><p><span>We invite you to join us. Why?</span></p><br><p><span>When you join KEO, you’ll discover more than just a job – you’ll find a supportive environment that fosters your professional development through internal global mobility and career development and does so within a culture that supports company-wide health and well-being through on-demand counselling services and regular workplace clinics. You will be invited to celebrate community events such as sports days, fun-runs, in-house sports teams and beach clean ups. In addition to your competitive package and benefits you will have access to a suite of policies that include hybrid working arrangements, individual athletic sponsorship, study assistance sponsorship, employee referral rewards.</span></p><br> <br><strong>Responsibilities</strong><br><p><span>Our newest opportunity is for a talented <strong>ITS Engineer - ICT</strong>, seconded to our client from government sector in <strong>Doha, Qatar</strong>.</span></p><br><p><span>The role will support the Senior ICT Engineer in ensuring the availability, performance, security and resilience of RMC ICT infrastructure, including data centre environments, networks, virtualized platforms, hardware, software and associated systems supporting Intelligent Transport Systems (ITS).</span></p><br><p><span>We envisage success in this role to include;</span></p><br><ul><li><span>Monitoring and supporting <strong>Road Management Centre (RMC)</strong> systems to ensure required performance, availability and service levels.</span></li><li><span>Reviewing and witnessing <strong>ITS project commissioning</strong>, ensuring RMC hosting, configuration and network infrastructure meet Ashghal specifications and performance requirements.</span></li><li><span>Supporting the Senior ICT Engineer in the <strong>investigation, analysis and design</strong> of new projects and existing ITS assets, ensuring RMC infrastructure can meet required compute, network, storage and backup needs.</span></li><li><span>Supporting the management and performance monitoring of the <strong>RMC ICT and infrastructure maintenance contractor</strong>, ensuring availability targets for LAN, hardware and software systems are achieved.</span></li><li><span>Monitoring preventive maintenance activities and ensuring secondary and contingency measures are available and operational for RMC/DR control rooms and data centre equipment.</span></li><li><span>Monitoring the configuration and management of <strong>RMC virtualized environments</strong>, ensuring appropriate resource allocation and effective monitoring and alerting.</span></li><li><span>Monitoring <strong>RMC/DR firewall configurations and hardware change controls</strong>, ensuring changes are properly documented in line with ICT best practices.</span></li><li><span>Reviewing plans, specifications and estimates for roadway <strong>ITS implementation projects</strong>, assessing the suitability of RMC/DR data centre hardware and infrastructure and identifying additional resource requirements.</span></li><li><span>Supporting the resolution of technical issues, including substandard products, and providing <strong>technical guidance</strong> to project team members.</span></li><li><span>Coordinating with Ashghal ISD to ensure RMC operational technology aligns with IT security requirements and management measures.</span></li><li><span>Supporting studies on <strong>hosting options, cloud readiness and optimal ICT architectures</strong> for RMC environments.</span></li><li><span>Identifying technology trends and recommending improvements to the efficiency, reliability and performance of RMC and DR data centre environments.</span></li><li><span>Providing technical input into <strong>troubleshooting, fault investigation and triage</strong> activities and undertaking technical work within the scope of competence.</span></li><li><span>Maintaining up-to-date knowledge of industry best practices and applying these to support professional development.</span></li><li><span>Adhering to Health &amp; Safety policies, procedures and work instructions.</span></li></ul> <br><strong>Qualifications</strong><br><p><span>To be successful in this dynamic opportunity, we envision that your career journey to date will include<strong> 10+ years of relevant experience, including at least 5 years’ specialist experience in ICT infrastructure.</strong> partnered with a <strong>Bachelor’s Degree in Engineering, Information Technology, Computer Science or a relevant discipline</strong>.</span></p><br><ul><li><span>Holding <strong>Chartered Membership</strong> of an engineering or relevant professional body is advantageous.</span></li><li><span>Holding <strong>CCNA or equivalent certification</strong> related to network hardware, software and telemetry systems.</span></li><li><span>Demonstrating experience in <strong>data centre environments, virtualization, network infrastructure and service availability management</strong>.</span></li><li><span>Demonstrating experience in monitoring ICT infrastructure, fault management systems and maintenance contractors.</span></li><li><span>Establishing strong working relationships with <strong>clients, contractors, stakeholders and project teams</strong> and effectively supporting change.</span></li><li><span>Demonstrating the ability to influence and engage stakeholders and staff at all levels.</span></li><li><span>Being proficient in <strong>Microsoft Office, network management and fault management systems</strong>.</span></li><li><span>Communicating effectively in <strong>written and spoken English</strong>; Arabic language skills are preferred.</span></li></ul><p><span>KEO’s performance is founded upon integrity, results, innovation, safety and our people. We embrace diversity and recognize its’ contribution to client success wherever we work.</span></p><br><p><span>We are excited to hear how you can partner with our award-winning team and treat all expressions of interest confidentially.</span></p><br> </div>

<p>Job Description Network, Systems &amp; Security Engineer Onsite Qatar Location: Qatar Onsite Employment Type: Full-Time Experience: 3 5 Years Travel Requirement: Candidate must be willing and able to travel to Qatar and work onsite for client assignments.</p><p>About the Role We are looking for a skilled and hands-on Network, Systems &amp; Security Engineer with 3 5 years of experience in managing enterprise IT infrastructure, network environments, servers, endpoint systems, and cybersecurity technologies. The ideal candidate should have practical experience in network administration, Windows/Linux server administration, firewalls, VPNs, Active Directory, Microsoft 365, endpoint security, vulnerability management, backup, monitoring, and infrastructure troubleshooting . The engineer will be responsible for supporting and maintaining client infrastructure, implementing security controls, troubleshooting network and system issues, performing security hardening, and ensuring the availability, performance, and security of IT environments. This is a client-facing onsite role requiring travel to Qatar . The candidate should therefore be comfortable working directly at client locations, collaborating with client IT/security teams, and handling infrastructure and security activities independently.</p><p>Key Responsibilities Install, configure, administer, monitor, and troubleshoot enterprise network and system infrastructure. Configure and manage routers, switches, firewalls, wireless access points, VPNs, VLANs, DNS, DHCP, NAT, and routing protocols . Administer Windows Server and Linux server environments . Manage Active Directory, Group Policy, DNS, DHCP, user accounts, permissions, and access controls . Support Microsoft 365 environments, including Exchange Online, Entra ID (Azure AD), SharePoint, Teams, and related services . Configure and manage firewalls, IDS/IPS, VPN gateways, endpoint security solutions, and other security technologies . Implement infrastructure and network security hardening in accordance with industry security best practices. Perform server and endpoint patching, configuration management, system upgrades, and vulnerability remediation. Support virtualisation environments such as VMware and Hyper-V . Monitor servers, networks, applications, storage, and security infrastructure for availability and performance. Investigate and troubleshoot network connectivity, server, endpoint, authentication, performance, and security issues. Perform vulnerability assessments and coordinate remediation of identified vulnerabilities. Support deployment and administration of EDR/XDR, antivirus, email security, web security, and endpoint protection technologies . Review security alerts and assist with investigation and response to security incidents. Configure and maintain system and network logging and support integration with SIEM and security monitoring platforms . Implement and maintain backup solutions and support backup restoration and disaster recovery testing. Maintain appropriate access controls and follow the principle of least privilege. Support infrastructure changes, upgrades, migrations, and implementation projects. Conduct periodic reviews of firewall rules, privileged accounts, system configurations, patches, and security controls. Maintain accurate network diagrams, asset inventories, configuration documentation, SOPs, troubleshooting guides, and technical documentation . Work closely with client infrastructure, cybersecurity, application, cloud, and support teams. Coordinate with technology vendors and service providers for troubleshooting and issue resolution. Provide onsite technical support and participate in client meetings as required. Follow change management, incident management, problem management, and information security processes. Ensure infrastructure and security activities comply with applicable organisational policies and security standards. Provide regular technical updates, incident reports, and implementation status reports to project and client stakeholders.</p><p>What We Offer Opportunity to work on enterprise-level network, infrastructure, and cybersecurity environments. Exposure to multiple infrastructure and security technologies. Opportunity to work directly with international clients. Onsite international assignment in Qatar. Exposure to enterprise security standards and cybersecurity best practices. Opportunity to work across networking, systems, cloud, and cybersecurity domains. Continuous learning and professional development opportunities. Opportunity to develop into Senior Infrastructure Engineer, Security Engineer, Network Security Engineer, Technical Lead, or Infrastructure/Security Architect roles.</p><p>Ideal Candidate You are a hands-on infrastructure professional who is equally comfortable working with networks, servers, endpoints, and cybersecurity technologies . You enjoy diagnosing complex technical problems, securing infrastructure, configuring network and security devices, administering servers, and working directly with customers. You are methodical in troubleshooting, understand the importance of documentation and change control, and can work independently when deployed at a client site. You are also comfortable communicating with client stakeholders and taking ownership of technical issues through to resolution. Most importantly, you are willing to travel to Qatar and work onsite at the client location for the required assignment period .</p><p>Location &amp; Travel Requirements This position requires onsite work in Qatar . The selected candidate must be willing and able to travel to Qatar for client assignments. The candidate should be comfortable working from the client's office/site according to client working hours and policies. Assignment duration and travel arrangements will be communicated based on project requirements. Flexibility to support critical infrastructure or security incidents outside standard working hours may occasionally be required.</p><p>Compensation: Monthly salary Onsite Salary 6000 QAR to 12000 QAR This is a Full time role with a travel opportunity to Qatar</p><p><strong>Desired Candidate Profile</strong></p><b>Required Qualifications</b><br>Bachelor's degree in Computer Science, Information Technology, Cybersecurity, Network Engineering , or a related field.<br>3 5 years of professional experience in network, systems, infrastructure, or security engineering.<br>Strong hands-on knowledge of TCP/IP, DNS, DHCP, VLANs, VPNs, NAT, routing, switching, and network troubleshooting .<br>Hands-on experience administering Windows Server environments.<br>Good working knowledge of Linux administration.<br>Experience with Active Directory, Group Policy and Entra ID/Azure AD .<br>Experience configuring and troubleshooting enterprise firewalls.<br>Experience with Microsoft 365 administration.<br>Knowledge of endpoint security, antivirus and EDR/XDR technologies.<br>Understanding of network and system security principles, including: Network segmentation Firewall security Identity and access management Least privilege MFA System hardening Patch management Vulnerability management Logging and monitoring<br>Experience troubleshooting complex network, server, endpoint, and security issues.<br>Understanding of backup, restoration, business continuity, and disaster recovery concepts.<br>Familiarity with virtualisation technologies such as VMware or Hyper-V.<br>Ability to create and maintain technical documentation and network diagrams.<br>Strong analytical and problem-solving skills.<br>Good written and verbal communication skills.<br>Ability to communicate effectively with technical teams, management, vendors, and client stakeholders.<br>Ability to work independently in a client environment.<br><br><b>Preferred Qualifications</b><br>Experience with firewall technologies such as: Fortinet FortiGate Palo Alto Networks Cisco Check Point Sophos<br>Experience with networking technologies from Cisco, Aruba, Fortinet, Juniper, or equivalent vendors .<br>Experience with EDR/XDR platforms such as Microsoft Defender for Endpoint, CrowdStrike, SentinelOne, or equivalent.<br>Familiarity with SIEM platforms such as Microsoft Sentinel, Splunk, QRadar, or similar technologies .<br>Experience with vulnerability management tools such as Nessus, Qualys, Rapid7, OpenVAS/Greenbone, or equivalent .<br>Knowledge of Microsoft Azure or AWS infrastructure and security.<br>Familiarity with infrastructure and security monitoring platforms.<br>Exposure to ISO 27001, CIS Controls/CIS Benchmarks, NIST Cybersecurity Framework, PCI DSS , or similar security frameworks.<br>Experience supporting infrastructure security assessments and audits.<br>Experience working in enterprise or regulated environments.<br>Previous experience working onsite in the Qatar/GCC region would be an advantage.<br><br><b>Professional Certifications Preferred</b><br>Relevant industry certifications would be advantageous, including:<br>CCNA / CCNP<br>CompTIA Network+<br>CompTIA Security+<br>Microsoft Certified: Azure Administrator Associate<br>Microsoft Certified: Azure Security Engineer Associate<br>Fortinet Certified Professional / equivalent Fortinet certification<br>Palo Alto Networks certification<br>VMware certification<br>CEH or equivalent cybersecurity certification<br><br><b>Technical Skills</b><br><b>Networking</b><br>TCP/IP LAN/WAN VLAN Routing &amp; Switching DNS DHCP NAT VPN Wi-Fi Network Segmentation Network Troubleshooting<br><b>Network Security</b><br>Next-Generation Firewalls IDS/IPS Site-to-Site VPN Remote Access VPN Firewall Rules Access Control Lists Network Segmentation Secure Remote Access<br><b>Systems Administration</b><br>Windows Server Linux Active Directory Group Policy DNS/DHCP File and Print Services System Hardening Patch Management Server Monitoring<br><b>Microsoft Technologies</b><br>Microsoft 365 Entra ID / Azure Active Directory Exchange Online Microsoft Teams SharePoint Microsoft Defender Microsoft Azure<br><b>Cybersecurity</b><br>Endpoint Security EDR/XDR Antivirus Vulnerability Management Security Hardening Identity &amp; Access Management MFA Privileged Access Security Monitoring Incident Investigation SIEM Log Management<br><b>Virtualisation &amp; Infrastructure</b><br>VMware Hyper-V Virtual Machines Storage Backup &amp; Recovery Disaster Recovery<br><b>Tools &amp; Documentation</b><br>Network Monitoring Tools Vulnerability Scanners SIEM Platforms Ticketing / ITSM Tools Microsoft Visio or equivalent diagramming tools Network Diagrams Infrastructure Documentation SOPs and Technical Procedures

Network Infrastructure Manager40,000 - 45,000 QAR<br>Network Systems Delivery• Creates high level plans, rules, and designs for networks and technology systems needed to support the business.• Makes plans for networks and communication systems, sets service level agreements, and organizes the Network infrastructure to meet these agreements.• Oversees networking and infrastructure projects, identifies and reduces risks, ensures projects are completed on time and with good quality, and makes sure resources are used effectively.• Negotiates agreements for network services, diagnoses issues, and takes action to improve service delivery.• Develop and implement strategic plans for network infrastructure that align with the company’s goals and objectives.• Provide visionary leadership to guide the evolution of the network infrastructure to meet future business needs.• Oversee the execution of large-scale network infrastructure projects, ensuring alignment with strategic objectives and business requirements.• Ensure projects are delivered on time, within budget, and to the highest quality standards.• Establish project governance frameworks and ensure adherence to best practices.• Drive continuous improvement and innovation within the network infrastructure domain.• Evaluate emerging technologies and trends to enhance network capabilities and performance.• Optimize existing infrastructure to improve efficiency, scalability, and reliability.• Communicate project status, risks, and outcomes effectively to stakeholders at all levels.• Lead, and develop a high-performing team of network engineers and project managers.• Ensure the team is equipped with the necessary skills and resources to succeed.• Identify, assess, and mitigate risks associated with network infrastructure projects and operations.• Develop and maintain strategic relationships with key vendors and partners.• Negotiate contracts and service level agreements (SLAs) to ensure optimal service delivery and value.• Monitor vendor performance and address any issues proactively.• Disaster recovery plans for testing of recovery procedures and ensures that the network and infrastructure meet all agreed performance targets and service levels.• Keeps track of the ICT market to learn about new technologies like cloud computing, Saa S, and data analytics. Evaluates their usefulness and potential value for the Organization.• Supervises professional, technical and support staff engaged in performing duties related to specialization.<br>Communication/Documentation Skill• Ability to clearly explain technical concepts to both technical and non-technical stakeholders.• Proficiency in creating accurate and accessible documentation for projects and procedures.• Skill in negotiating with vendors and resolving conflicts to ensure project success.• Communicate project status, issues, and recommendations to senior management and stakeholders clearly and concisely.• Essential skills for drafting comprehensive and effective RFPs, RFQs, and similar documents to facilitate successful vendor selection and project execution. Problem Solving Skills• Capable of leading and providing guidance to the team to resolve complex network infrastructure problems.• Capable to resolve issues escalated internally.<br>• Minimum 15 years of in managing enterprise level network environments, supporting large business organizations.• Extensive experience in designing, delivering, and operating large scale, branch wide, and multi site distributed network infrastructures.• Proven experience working in client operational environments with multi tenancy models, shared infrastructure, and service segregation requirements.• Strong understanding of network technologies, architectures, protocols, security, resilience, and industry best practices across core, data center, WAN, and access networks.• Demonstrated ability to balance deep technical expertise with managerial, operational, and strategic responsibilities.• Solid knowledge of project and program management methodologies, including planning, execution, risk management, and delivery governance.• Strong knowledge of financial management, budgeting, procurement processes including RFP preparation, technical evaluation, and vendor selection, as well as negotiation and management of complex technical contracts and SLAs.• Proven track record of strategic planning, service optimization, and continuous improvement in complex IT and network environments.• Strong leadership capability to manage, mentor, and develop multi disciplinary technical teams.• Excellent communication, stakeholder engagement, and negotiation skills, particularly in client facing and vendor managed environments.• Possession of a recognized bachelor’s or Master degree in computer science, Computer Information Systems, Information Systems Management, Computer Engineering or a related area.• Significant experience in network infrastructure management, typically 8+ years, supported by a minimum of 10 years of technical network experience in enterprise level, multi site and large business organization environments.• Relevant certifications such as CCIE (SP, R&S, Wireless, or Data Center) (Cisco Certified Internetwork Expert) is highly recommended.• PMP (Project Management Professional) certification or equivalent is plus.• Experience with Routing and switching, including protocols like TCP/IP, OSPF, and BGP.• Skill in using monitoring tools to oversee network performance and optimize efficiency.• Ability to diagnose and resolve network issues promptly.• Knowledge of capacity planning methodologies to ensure network scalability and performance.• Understanding of disaster recovery planning and implementation, ensuring network resilience.• Experience in managing relationships with network hardware/software vendors and service providers.• Familiarity with cloud computing concepts and integration of cloud services into network infrastructure.• Knowledge in Virtualization technologies like ACI, NSX, SD-WAN, SD-ACESS etc.• Knowledge in VPN Technologies like IPSec, DMVPN, GRE, GETVPN etc.• Proficiency in wireless networking, including 802.11 Standards, Wireless Controllers, RF Management, SSID Configuration, Wireless Security, Tunneling and Encryption.• Proficiency in LDP, L3VPN, L2VPN, VPLS, AToM, CsC, Inter-AS, MPLS-TE, and FRR.• Expertise in Border Gateway Protocol (BGP) and Multi-Protocol BGP (MP-BGP) for routing and managing network traffic.

???? Welcome to Your Next Adventure!<br><br>The IT Support Engineer will provide advanced IT support services, ensuring the optimal use of hardware and software technologies, enhancing system performance, and securing data.<br><br>???? What You’ll Get Your Hands On<br><br>Technical Support & System Maintenance:<br><br>Provide tier-one technical support to end users via phone, email, or in person. Install, modify, and perform minor repairs on computer hardware and software systems. Monitor hardware, software, and system performance metrics to ensure optimal operation. Update computer software and upgrade hardware and systems as required.<br><br>Network Design & Implementation<br><br>Assist in the design and implementation of networks, ensuring compatibility and performance. Support Wi-Fi and LAN connectivity, including configuration and troubleshooting.<br><br>User Consultation & Training<br><br>Consult with users to determine appropriate hardware and software needs and assist in placing orders. Train users on new software, either in person or through various tutorial channels, often in collaboration with the technical team.<br><br>System Testing & Compatibility<br><br>Test the compatibility of new programs with existing systems, ensuring seamless integration and performance. Keep track of technological advancements and trends in IT support to advise on necessary updates and improvements.<br><br>System & Asset Management<br><br>Maintain IT asset inventories, tracking the lifecycle of all IT equipment. Set up and manage user accounts, mailboxes, and IT peripherals such as printers. Arrange and set up conference calls and meeting rooms as needed.<br><br>Remote Support<br><br>Provide remote support to users working from home or in offsite locations, ensuring they have the necessary tools and connections to work effectively.<br><br>Documentation & Process Improvement<br><br>Develop and maintain comprehensive technical documentation for IT procedures, projects, and processes. Perform root cause analysis, develop checklists for common problems, and recommend procedures and controls for problem prevention<br><br>????‍♂️ The Magic You Bring<br><br>Minimum of 4 years of experience in IT service support or a related role. Strong understanding of computer hardware, software systems, and IT service management. Experience in updating software and upgrading hardware and systems. Proven ability to troubleshoot and resolve complex IT issues. Knowledge of network design and implementation. ITIL, Network+, MCSA, and CCNA certifications are advantageous. Excellent communication skills, with the ability to train and support users at all levels. Ability to work independently and as part of a technical team. Strong organizational skills and attention to detail.<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br>???? Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br>???? Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br>???? Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>????Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br>???? Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br>????‍???? It's All About People: “Be a team player; together we are stronger.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!

Job Description<br><br>The Service Desk Analyst – L1 is responsible for acting as the Single Point of Contact (SPOC) for all IT-related incidents and service requests raised by end users. The role involves receiving requests through multiple communication channels, logging and classifying tickets in the ITSM system, providing first-level remote support, and ensuring timely resolution or escalation in accordance with SLAs, SOPs, and ITIL best practices.<br><br>The Service Desk L1 plays a critical role in maintaining service continuity, ensuring customer satisfaction, and coordinating with IT Support, NOC, SOC, and Infrastructure teams as required.<br><br>Responsibilities<br><br>Act as the Single Point of Contact (SPOC) for all IT incidents and service requests as defined in the Customer Scope of Work (SoW).<br><br>Receive and respond to support requests via phone, email, chat, and ITSM portal.<br><br>Log, categorize, prioritize, and assign tickets accurately based on impact, urgency, and SLA requirements.<br><br>Provide first-level remote support using approved tools and procedures.<br><br>Aim to achieve First Call Resolution (FCR) where possible, in line with SLAs.<br><br>Escalate incidents and service requests to appropriate support teams when resolution is beyond L1 scope.<br><br>Monitor ticket progress and ensure continuous follow-up until closure.<br><br>Communicate proactively with end users, providing timely updates and resolution confirmations.<br><br>Follow ITIL-aligned Incident, Request Fulfillment, Problem, and Change Management processes.<br><br>Assist users with “How-to” queries and basic guidance on IT services and applications.<br><br>Document resolutions, workarounds, and troubleshooting steps in the knowledge base.<br><br>Maintain and update Standard Operating Procedures (SOPs) as required.<br><br>Participate in Major Incident processes by supporting communication and ticket coordination.<br><br>Ensure compliance with customer security policies, access controls, and acceptable use guidelines.<br><br>Support SLA monitoring and contribute to service performance reporting (daily, weekly, monthly).<br><br>Maintain a professional, courteous, and customer-focused attitude at all times.<br><br>Collect and support analysis of user feedback and Customer Satisfaction (CSAT) results.<br><br>Proactively identify recurring issues and suggest service improvement opportunities.<br><br>Conduct regular assessments of user feedback, including Customer Satisfaction Surveys.<br><br>Building trust relationships with End users.<br><br>Qualifications<br><br>Required Knowledge and experience:<br><br>Minimum 5 years’ experience in large scale IT Support Team<br><br>Should have Desktop Platforms, Software and Business Application Support :<br><br>Remote troubleshooting and diagnosis of OS issues on Users devices.<br><br>Remote installation, upgrade, configuration, troubleshooting and diagnosis of desktop and business application on user’s devices, and any other applications used by IT users,<br><br>Assist and answering users “How to” questions related to desktop and business Application.<br><br>Ensure adherence to licensing agreements and oversee software renewal through Software license management tool provided by Client.<br><br>Assist in testing and evaluating new applications.<br><br>End User Account Management & Support<br><br>Creation, deletion, extend and unlock of AD users and maintain user’s information/details as per standards .<br><br>Support in reset password according to approved procedures and deal with password issues .<br><br>Configuration of email account on Users devices .<br><br>Troubleshooting and diagnosis of user AD accounts, email account, email archiving and calendar issues on user’s devices .<br><br>Microsoft Office 365 And Collaboration Support<br><br>Remote installation, upgrade, and configuration of MS Office 365 applications on user’s devices and as per standards .<br><br>Remote troubleshooting and diagnosis of MS Office 365 issues.<br><br>Provide support for Mail clients and establish email connectivity.<br><br>Assist users on MS Office 365 applications, capabilities, and collaboration tools (Excel, Word, Power Point, One Drive, Skype, MS Teams, etc.).<br><br>Desktops, Laptops, Tablet, Printers, And Mobile Devices Support<br><br>Troubleshooting and diagnosis of user’s devices remotely like (Computers, laptops, Printers, Network Printers, scanners, etc.,) or any other IT equipment.<br><br>Adding/sharing and configuring printers to the user’s devices .<br><br>Troubleshooting and diagnosis of printing failures, printer’s, software, and network issues remotely.<br><br>Assist users to configure their emails in mobile devices.<br><br>Remote troubleshooting and diagnosis of mobile devices Email, software, and network issues .<br><br>Monitor devices throughout their lifecycle, including managing repairs, replacements, and retirements.<br><br>Other Requirements<br><br>Experience in Using ITSM or Ticketing System (S-Max, Summit , Manage Engine , Service Desk , Service Now , Remedy , HP –ITSM ..)<br><br>Strong Experience Supporting<br><br>Desktops, laptops, tablets, printers, scanners, and peripherals<br><br>Windows OS troubleshooting and configuration<br><br>Business applications and productivity tools<br><br>Experience in onsite troubleshooting and customer-facing support.<br><br>Knowledge of ITIL Incident, Request, Problem, and Change Management processes.<br><br>Experience working with ITSM / ticketing tools (Service Now, BMC Remedy, Manage Engine, HP ITSM, etc.).<br><br>understanding of networking concepts (LAN, Wi-Fi, DNS, VPN – awareness level).<br><br>Familiarity with endpoint security concepts (antivirus, encryption, USB policies).<br><br>Experience supporting Office 365 and collaboration tools (Outlook, Teams, One Drive, Word, Excel).<br><br>Experience in asset management and device lifecycle support.<br><br>Required<br><br>Bachelor's degree in Computer Science, Information Technology, or a related field.<br><br>ITIL Foundation Certification (Version 3 or Version 4).<br><br>International Computer Driving License (ICDL) certification.<br><br>Microsoft Certified Solutions Associate (MCSA) certification.<br><br>Fluency in Arabic (both written and spoken).<br><br>Preferred<br><br>Cisco Certified Network Associate (CCNA).<br><br>Comp TIA Security+.<br><br>Comp TIA Network+.<br><br>Comp TIA Server+ (if "Systems+" was intended, you may replace this accordingly).<br><br>Cloud Foundation certification or equivalent cloud certification.<br><br>Skills & Competencies<br><br>Strong knowledge of IT infrastructure, networking, and system administration.<br><br>Understanding of IT service management (ITIL framework).<br><br>Excellent troubleshooting and problem-solving skills.<br><br>Strong communication and interpersonal abilities.<br><br>Ability to work effectively in a team and manage multiple priorities.<br><br>Customer-focused mindset with strong analytical skills.<br><br>Fluency in Arabic (written and spoken) is mandatory.

Job Description<br><br>The Engineer - IT Support is responsible for acting as the Single Point of Contact (SPOC) for all IT-related incidents and service requests raised by end users. The role involves receiving requests through multiple communication channels, logging and classifying tickets in the ITSM system, providing first-level remote support, and ensuring timely resolution or escalation in accordance with SLAs, SOPs, and ITIL best practices.<br><br>The Service Desk L1 plays a critical role in maintaining service continuity, ensuring customer satisfaction, and coordinating with IT Support, NOC, SOC, and Infrastructure teams as required.<br><br>Responsibilities<br><br>Act as the Single Point of Contact (SPOC) for all IT incidents and service requests as defined in the Customer Scope of Work (SoW).<br><br>Receive and respond to support requests via phone, email, chat, and ITSM portal.<br><br>Log, categorize, prioritize, and assign tickets accurately based on impact, urgency, and SLA requirements.<br><br>Provide first-level remote support using approved tools and procedures.<br><br>Aim to achieve First Call Resolution (FCR) where possible, in line with SLAs.<br><br>Escalate incidents and service requests to appropriate support teams when resolution is beyond L1 scope.<br><br>Monitor ticket progress and ensure continuous follow-up until closure.<br><br>Communicate proactively with end users, providing timely updates and resolution confirmations.<br><br>Follow ITIL-aligned Incident, Request Fulfillment, Problem, and Change Management processes.<br><br>Assist users with “How-to” queries and basic guidance on IT services and applications.<br><br>Document resolutions, workarounds, and troubleshooting steps in the knowledge base.<br><br>Maintain and update Standard Operating Procedures (SOPs) as required.<br><br>Participate in Major Incident processes by supporting communication and ticket coordination.<br><br>Ensure compliance with customer security policies, access controls, and acceptable use guidelines.<br><br>Support SLA monitoring and contribute to service performance reporting (daily, weekly, monthly).<br><br>Maintain a professional, courteous, and customer-focused attitude at all times.<br><br>Collect and support analysis of user feedback and Customer Satisfaction (CSAT) results.<br><br>Proactively identify recurring issues and suggest service improvement opportunities.<br><br>Conduct regular assessments of user feedback, including Customer Satisfaction Surveys.<br><br>Building trust relationships with End users.<br><br>Qualifications<br><br>Required Knowledge and experience:<br><br>Minimum 5 years’ experience in large scale IT Support Team<br><br>Should have Desktop Platforms, Software and Business Application Support :<br><br>Remote troubleshooting and diagnosis of OS issues on Users devices.<br><br>Remote installation, upgrade, configuration, troubleshooting and diagnosis of desktop and business application on user’s devices, and any other applications used by IT users,<br><br>Assist and answering users “How to” questions related to desktop and business Application.<br><br>Ensure adherence to licensing agreements and oversee software renewal through Software license management tool provided by Client.<br><br>Assist in testing and evaluating new applications.<br><br>End User Account Management & Support<br><br>Creation, deletion, extend and unlock of AD users and maintain user’s information/details as per standards .<br><br>Support in reset password according to approved procedures and deal with password issues .<br><br>Configuration of email account on Users devices .<br><br>Troubleshooting and diagnosis of user AD accounts, email account, email archiving and calendar issues on user’s devices .<br><br>Microsoft Office 365 And Collaboration Support<br><br>Remote installation, upgrade, and configuration of MS Office 365 applications on user’s devices and as per standards .<br><br>Remote troubleshooting and diagnosis of MS Office 365 issues.<br><br>Provide support for Mail clients and establish email connectivity.<br><br>Assist users on MS Office 365 applications, capabilities, and collaboration tools (Excel, Word, Power Point, One Drive, Skype, MS Teams, etc.).<br><br>Desktops, Laptops, Tablet, Printers, And Mobile Devices Support<br><br>Troubleshooting and diagnosis of user’s devices remotely like (Computers, laptops, Printers, Network Printers, scanners, etc.,) or any other IT equipment.<br><br>Adding/sharing and configuring printers to the user’s devices .<br><br>Troubleshooting and diagnosis of printing failures, printer’s, software, and network issues remotely.<br><br>Assist users to configure their emails in mobile devices.<br><br>Remote troubleshooting and diagnosis of mobile devices Email, software, and network issues .<br><br>Monitor devices throughout their lifecycle, including managing repairs, replacements, and retirements.<br><br>Other Requirements<br><br>Experience in Using ITSM or Ticketing System (S-Max, Summit , Manage Engine , Service Desk , Service Now , Remedy , HP –ITSM ..)<br><br>Strong Experience Supporting<br><br>Desktops, laptops, tablets, printers, scanners, and peripherals<br><br>Windows OS troubleshooting and configuration<br><br>Business applications and productivity tools<br><br>Experience in onsite troubleshooting and customer-facing support.<br><br>Knowledge of ITIL Incident, Request, Problem, and Change Management processes.<br><br>Experience working with ITSM / ticketing tools (Service Now, BMC Remedy, Manage Engine, HP ITSM, etc.).<br><br>understanding of networking concepts (LAN, Wi-Fi, DNS, VPN – awareness level).<br><br>Familiarity with endpoint security concepts (antivirus, encryption, USB policies).<br><br>Experience supporting Office 365 and collaboration tools (Outlook, Teams, One Drive, Word, Excel).<br><br>Experience in asset management and device lifecycle support.<br><br>Required<br><br>Bachelor's degree in Computer Science, Information Technology, or a related field.<br><br>ITIL Foundation Certification (Version 3 or Version 4).<br><br>International Computer Driving License (ICDL) certification.<br><br>Microsoft Certified Solutions Associate (MCSA) certification.<br><br>Fluency in Arabic (both written and spoken).<br><br>Preferred<br><br>Cisco Certified Network Associate (CCNA).<br><br>Comp TIA Security+.<br><br>Comp TIA Network+.<br><br>Comp TIA Server+ (if "Systems+" was intended, you may replace this accordingly).<br><br>Cloud Foundation certification or equivalent cloud certification.<br><br>Skills & Competencies<br><br>Strong knowledge of IT infrastructure, networking, and system administration.<br><br>Understanding of IT service management (ITIL framework).<br><br>Excellent troubleshooting and problem-solving skills.<br><br>Strong communication and interpersonal abilities.<br><br>Ability to work effectively in a team and manage multiple priorities.<br><br>Customer-focused mindset with strong analytical skills.<br><br>Fluency in Arabic (written and spoken) is mandatory.

???? Welcome to Your Next Adventure!<br><br>The IT Support Engineer will provide advanced IT support services, ensuring the optimal use of hardware and software technologies, enhancing system performance, and securing data.<br><br>???? What You’ll Get Your Hands On<br><br>Technical Support & System Maintenance:<br><br>Provide tier-one technical support to end users via phone, email, or in person. Install, modify, and perform minor repairs on computer hardware and software systems. Monitor hardware, software, and system performance metrics to ensure optimal operation. Update computer software and upgrade hardware and systems as required.<br><br>Network Design & Implementation<br><br>Assist in the design and implementation of networks, ensuring compatibility and performance. Support Wi-Fi and LAN connectivity, including configuration and troubleshooting.<br><br>User Consultation & Training<br><br>Consult with users to determine appropriate hardware and software needs and assist in placing orders. Train users on new software, either in person or through various tutorial channels, often in collaboration with the technical team.<br><br>System Testing & Compatibility<br><br>Test the compatibility of new programs with existing systems, ensuring seamless integration and performance. Keep track of technological advancements and trends in IT support to advise on necessary updates and improvements.<br><br>System & Asset Management<br><br>Maintain IT asset inventories, tracking the lifecycle of all IT equipment. Set up and manage user accounts, mailboxes, and IT peripherals such as printers. Arrange and set up conference calls and meeting rooms as needed.<br><br>Remote Support<br><br>Provide remote support to users working from home or in offsite locations, ensuring they have the necessary tools and connections to work effectively.<br><br>Documentation & Process Improvement<br><br>Develop and maintain comprehensive technical documentation for IT procedures, projects, and processes. Perform root cause analysis, develop checklists for common problems, and recommend procedures and controls for problem prevention<br><br>????‍♂️ The Magic You Bring<br><br>Minimum of 4 years of experience in IT service support or a related role. Strong understanding of computer hardware, software systems, and IT service management. Experience in updating software and upgrading hardware and systems. Proven ability to troubleshoot and resolve complex IT issues. Knowledge of network design and implementation. ITIL, Network+, MCSA, and CCNA certifications are advantageous. Excellent communication skills, with the ability to train and support users at all levels. Ability to work independently and as part of a technical team. Strong organizational skills and attention to detail.<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br>???? Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br>???? Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br>???? Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>????Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br>???? Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br>????‍???? It's All About People: “Be a team player; together we are stronger.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!

Position: IT Network Specialist / Network Engineer Key Responsibilities Deploy, configure, and manage Cisco networking infrastructure including Nexus 7000 switches, Cisco ACI, Cisco Catalyst 3850/9300 access switches, and Wireless Controllers. Implement, maintain, and troubleshoot Cisco IP Telephony solutions to ensure reliable voice communications. Configure and administer F5 Load Balancers for traffic optimization, high availability, and redundancy. Manage and support enterprise firewall platforms including Cisco FTD, Cisco ASA, Palo Alto, and Fortinet. Configure and maintain secure remote connectivity solutions such as Cisco Any Connect VPN and Site-to-Site VPNs. Administer Meraki switches and security appliances within the enterprise network environment. Utilize Cisco Identity Services Engine (ISE) for network access control, policy enforcement, and secure authentication. Manage Azure networking services including Virtual Networks (VNet), Network Virtual Appliances (NVA), subscriptions, and regional deployments. Support Google Cloud Platform (GCP) networking services including VPC, Cloud Load Balancing, Cloud Armor, and Identity-Aware Proxy (IAP). Monitor, troubleshoot, and optimize network performance to ensure maximum uptime, security, and reliability. Required Qualifications Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field. Hands-on experience managing Cisco networking technologies and enterprise network environments. Strong understanding of network infrastructure, routing, switching, and security concepts. Knowledge of network protocols, application transport technologies, and connectivity solutions. Experience using network monitoring, diagnostic, and analysis tools. Strong analytical, troubleshooting, and problem-solving abilities. Excellent communication and collaboration skills with the ability to work across technical and business teams. Self-motivated, dependable, and capable of working independently as well as within a team environment. Preferred Certifications (Not Mandatory) CCNACCNPPCNSAAZ-900AZ-700Preferred Skills Cisco Nexus 7K, Cisco ACI, Cisco Catalyst 3850/9300, Cisco Wireless Controllers, Cisco IP Telephony, F5 Load Balancer, Cisco FTD, Cisco ASA, Palo Alto, Fortinet, Cisco Any Connect VPN, Site-to-Site VPN, Meraki, Cisco ISE, Azure Networking, Virtual Networks (VNet), Network Virtual Appliances (NVA), GCP VPC, Cloud Load Balancing, Cloud Armor, Identity-Aware Proxy (IAP), Network Security, Routing & Switching.

Position: IT Network Specialist / Network Engineer Key Responsibilities Deploy, configure, and manage Cisco networking infrastructure including Nexus 7000 switches, Cisco ACI, Cisco Catalyst 3850/9300 access switches, and Wireless Controllers. Implement, maintain, and troubleshoot Cisco IP Telephony solutions to ensure reliable voice communications. Configure and administer F5 Load Balancers for traffic optimization, high availability, and redundancy. Manage and support enterprise firewall platforms including Cisco FTD, Cisco ASA, Palo Alto, and Fortinet. Configure and maintain secure remote connectivity solutions such as Cisco Any Connect VPN and Site-to-Site VPNs. Administer Meraki switches and security appliances within the enterprise network environment. Utilize Cisco Identity Services Engine (ISE) for network access control, policy enforcement, and secure authentication. Manage Azure networking services including Virtual Networks (VNet), Network Virtual Appliances (NVA), subscriptions, and regional deployments. Support Google Cloud Platform (GCP) networking services including VPC, Cloud Load Balancing, Cloud Armor, and Identity-Aware Proxy (IAP). Monitor, troubleshoot, and optimize network performance to ensure maximum uptime, security, and reliability. Required Qualifications Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field. Hands-on experience managing Cisco networking technologies and enterprise network environments. Strong understanding of network infrastructure, routing, switching, and security concepts. Knowledge of network protocols, application transport technologies, and connectivity solutions. Experience using network monitoring, diagnostic, and analysis tools. Strong analytical, troubleshooting, and problem-solving abilities. Excellent communication and collaboration skills with the ability to work across technical and business teams. Self-motivated, dependable, and capable of working independently as well as within a team environment. Preferred Certifications (Not Mandatory) CCNACCNPPCNSAAZ-900AZ-700Preferred Skills Cisco Nexus 7K, Cisco ACI, Cisco Catalyst 3850/9300, Cisco Wireless Controllers, Cisco IP Telephony, F5 Load Balancer, Cisco FTD, Cisco ASA, Palo Alto, Fortinet, Cisco Any Connect VPN, Site-to-Site VPN, Meraki, Cisco ISE, Azure Networking, Virtual Networks (VNet), Network Virtual Appliances (NVA), GCP VPC, Cloud Load Balancing, Cloud Armor, Identity-Aware Proxy (IAP), Network Security, Routing & Switching.

Key Responsibilities Customer Engagement & Strategy Opportunity Qualification: Partner with Account Executives to technically qualify sales leads, ensuring alignment between client budgets, timelines, and our delivery capabilities. Requirement Gathering & Analysis: Lead deep-dive discovery sessions to uncover clients' current security posture, pain points, regulatory compliance gaps, and business objectives. Customer Workshops & Assessments: Design and execute technical workshops and high-level maturity assessments to identify vulnerabilities and position relevant security frameworks. Solution Architecture & Proposal Development Solution Architecture & Design: Architect robust, end-to-end cybersecurity solutions that integrate seamlessly into diverse client environments (on-premises, hybrid, and multi-cloud). RFI/RFP/RFQ Response Preparation: Own the technical response strategy for complex tenders, ensuring comprehensive compliance, competitive differentiation, and timely submission. Bill of Material (BoM) Creation: Engineer accurate, cost-optimized multi-vendor BoMs, leveraging vendor frameworks and discount structures to maximize profitability. Statement of Work (SoW) Preparation: Author highly detailed SoWs that define the exact project scope, technical deliverables, assumptions, milestones, and out-of-scope boundaries to mitigate delivery risk. Technical Validation & Sales Enablement Technical Presentations & Demonstrations: Deliver high-impact technical presentations and tailored product demonstrations that clearly articulate the business value and ROI of the proposed architecture. Proof of Concept (PoC) Management: Define success criteria, scope, and execute PoCs and Proof of Values (PoVs) to technically validate solutions and overcome buyer hesitations. Vendor Coordination: Maintain strong relationships with strategic security vendors to stay ahead of product roadmaps, secure specialized deal pricing, and co-architect complex solutions. Project Handover to Delivery Teams: Lead comprehensive post-sale handover sessions with implementation and delivery teams to ensure flawless execution. Sales Enablement: Conduct internal training sessions for the broader sales team on new security technologies, vendor programs, and competitive displacement strategies.<br>Technical Competencies The ideal candidate must demonstrate mid-to-senior level architectural and conceptual expertise across the following domains:Network & Edge Security: Secure Web Gateway (SWG), Forward/Reverse Proxy Solutions, Web Application Firewall (WAF), and DDoS Protection. Content & Endpoint Security: Next-Generation Endpoint Security, Endpoint Detection & Response (EDR), Extended Detection & Response (XDR), and Email Security ecosystems. Security Operations & Automation: Security Orchestration, Automation, and Response (SOAR), Threat Intelligence Platform (TIP) integration, and Vulnerability Management life cycles. Identity & Access Governance: Privileged Access Management (PAM), Identity and Access Management (IAM), and Directory Services. Modern Security Architectures: Zero Trust Architecture (ZTA) design, Secure Access Service Edge (SASE), and Security Service Edge (SSE). Cloud & Data Security: Cloud Security Posture Management (CSPM), Cloud Workload Protection (CWPP), Data Loss Prevention (DLP), and data encryption/masking strategies.<br>Preferred Vendor Knowledge While platform-agnostic architectural skills are essential, practical presales or implementation experience with a combination of the following vendor ecosystems is highly valued:Next-Gen Firewall & SASE: Palo Alto Networks (Strata/Prisma), Fortinet (Forti Gate/Forti SASE) Endpoint & XDR: Paloalto, Trend Micro, Crowd Strike Network Visibility & NDR: Extra Hop, Darktrace, Vectra AI, Trellix Application & Edge Delivery: F5 (BIG-IP, Distributed Cloud), Cloudflare Email Security: Proofpoint, Fortinet, Trellix Identity & Privileged Access: Delinea, Xage, Beyond Trust Cloud Security & SSE: Zscaler, Netskope Vulnerability Management: Tenable, Trellix Qualifications & Certifications Academic Background Required: Bachelor’s degree from an accredited institution in Computer Science, Cyber Security, Information Technology, Computer Engineering, or a closely related technical field.<br>Professional Certifications Candidates are expected to hold, or be actively pursuing, certifications that validate both broad security knowledge and vendor-specific expertise:Core Security Knowledge: CISSP (preferred), CISM, or CCSP. Technical Foundations: CEH (Certified Ethical Hacker) or Comp TIA Security+. Vendor-Specific Tracks: Fortinet NSE (Level 4 or higher), Palo Alto Networks PCNSE, or Cisco Security Certifications (CCNP Security).<br>Experience Requirements Presales Expertise: At least 3–5 years dedicated to a customer-facing Cyber Security Presales role, driving technical wins within a System Integrator or Value-Added Reseller (VAR). Consulting & Design: Proven track record of conducting security consultations and building defense-in-depth enterprise architectures. Tendering Proficiency: Demonstrable experience independently managing, writing, and winning high-value RFP/RFI responses for both commercial enterprises and public sector/government entities. Sector Exposure: Significant experience navigating the distinct procurement processes, compliance requirements, and stakeholder landscapes of enterprise corporations and government agencies.<br>Soft Skills & Leadership Attributes Executive Presentation Skills: Ability to command a room, articulating highly technical, granular security risks into clear, business-driven outcomes for C-level executives. Communication & Relationship Management: Exceptional verbal and written communication skills; a natural ability to build rapport and establish long-term technical credibility with clients. Analytical Thinking & Problem Solving: Methodical approach to deconstructing chaotic, poorly defined client environments into structured, secure, and compliant architectures. Collaboration & Time Management: Ability to self-manage tight tender deadlines, multi-task across concurrent sales opportunities, and collaborate seamlessly across cross-functional teams (Sales, Delivery, Finance, Vendors). Leadership Potential: Drive to mentor junior presales engineers, take ownership of specific technology practices, and champion internal process improvements.

<p>KEO is a creative enterprise, where innovation is a way of life. We are uniquely resourced with end-to-end services to take clients from inspiration through conceptualization to realization of planning, design or project delivery in the built and natural environments. For over 60 years we ve led with vision, contributing to many of the world s most ambitious projects, iconic places, remarkable experiences and prosperous communities. As a highly integrated and agile AEP/PMCM firm, KEO is recognized by ENR as one of the Top 225 International Design Firms and one of the Top 20 International PM/CM Firms. We are also ranked by World Architecture as the 51 st largest global architecture firm and the #1 Firm in the Middle East Region in their 2024 WA100 Survey. We invite you to join us. Why? When you join KEO, you ll discover more than just a job you ll find a supportive environment that fosters your professional development through internal global mobility and career development and does so within a culture that supports company-wide health and well-being through on-demand counselling services and regular workplace clinics. You will be invited to celebrate community events such as sports days, fun-runs, in-house sports teams and beach clean ups. In addition to your competitive package and benefits you will have access to a suite of policies that include hybrid working arrangements, individual athletic sponsorship, study assistance sponsorship, employee referral rewards.</p><p>Our newest opportunity is for a talented ITS Engineer - ICT , seconded to our client from government sector in Doha, Qatar . The role will support the Senior ICT Engineer in ensuring the availability, performance, security and resilience of RMC ICT infrastructure, including data centre environments, networks, virtualized platforms, hardware, software and associated systems supporting Intelligent Transport Systems (ITS). We envisage success in this role to include;</p><ul><li>Monitoring and supporting Road Management Centre (RMC) systems to ensure required performance, availability and service levels.</li><li>Reviewing and witnessing ITS project commissioning , ensuring RMC hosting, configuration and network infrastructure meet Ashghal specifications and performance requirements.</li><li>Supporting the Senior ICT Engineer in the investigation, analysis and design of new projects and existing ITS assets, ensuring RMC infrastructure can meet required compute, network, storage and backup needs.</li><li>Supporting the management and performance monitoring of the RMC ICT and infrastructure maintenance contractor , ensuring availability targets for LAN, hardware and software systems are achieved.</li><li>Monitoring preventive maintenance activities and ensuring secondary and contingency measures are available and operational for RMC/DR control rooms and data centre equipment.</li><li>Monitoring the configuration and management of RMC virtualized environments , ensuring appropriate resource allocation and effective monitoring and alerting.</li><li>Monitoring RMC/DR firewall configurations and hardware change controls , ensuring changes are properly documented in line with ICT best practices.</li><li>Reviewing plans, specifications and estimates for roadway ITS implementation projects , assessing the suitability of RMC/DR data centre hardware and infrastructure and identifying additional resource requirements.</li><li>Supporting the resolution of technical issues, including substandard products, and providing technical guidance to project team members.</li><li>Coordinating with Ashghal ISD to ensure RMC operational technology aligns with IT security requirements and management measures.</li><li>Supporting studies on hosting options, cloud readiness and optimal ICT architectures for RMC environments.</li><li>Identifying technology trends and recommending improvements to the efficiency, reliability and performance of RMC and DR data centre environments.</li><li>Providing technical input into troubleshooting, fault investigation and triage activities and undertaking technical work within the scope of competence.</li><li>Maintaining up-to-date knowledge of industry best practices and applying these to support professional development.</li><li>Adhering to Health &amp; Safety policies, procedures and work instructions.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>To be successful in this dynamic opportunity, we envision that your career journey to date will include 10+ years of relevant experience, including at least 5 years specialist experience in ICT infrastructure. partnered with a Bachelor s Degree in Engineering, Information Technology, Computer Science or a relevant discipline . Holding Chartered Membership of an engineering or relevant professional body is advantageous. Holding CCNA or equivalent certification related to network hardware, software and telemetry systems. Demonstrating experience in data centre environments, virtualization, network infrastructure and service availability management . Demonstrating experience in monitoring ICT infrastructure, fault management systems and maintenance contractors. Establishing strong working relationships with clients, contractors, stakeholders and project teams and effectively supporting change. Demonstrating the ability to influence and engage stakeholders and staff at all levels. Being proficient in Microsoft Office, network management and fault management systems . Communicating effectively in written and spoken English ; Arabic language skills are preferred.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p> • Required Network Engineer with 8+ years of Cisco Data Center Networking experience. </p><p> • Strong hands-on expertise in Cisco ACI including Nexus 9K hardware, leaf?spine fabric design and sizing, ACI policy model and APIC operations. </p><p> • Solid L3 routing skills (BGP, OSPF) and data center security concepts.</p><p> • Experience with automation using REST APIs, Terraform, and Ansible.</p><p> • In-depth knowledge of ACI logical objects such as tenants, VRFs, bridge domains, EPGs, contracts, L3Out design and implementation, and service graphs with PBR.</p><p> • Hands-on experience with F5 Application Delivery Controllers (LTM, APM) and enterprise firewalls including Palo Alto, Fortinet, and Check Point. </p><p> • Strong automation and scripting skills using IaC tools (Ansible, Terraform) and CI/CD pipelines with Git-based workflows. Proficient in Linux CLI, TCP/IP, DNS, load balancing, and monitoring tools such as Prometheus, Grafana, and ELK for proactive troubleshooting. </p><p> • Load Balancing,Networking,Cisco ESA,Fortinet IPS,F5 ASM,DevOps,on-premise to Cloud migration&nbsp;</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p> • Required Network Engineer with 8+ years of Cisco Data Center Networking experience. </p><p> • Strong hands-on expertise in Cisco ACI including Nexus 9K hardware, leaf?spine fabric design and sizing, ACI policy model and APIC operations. \</p><p> • In-depth knowledge of ACI logical objects such as tenants, VRFs, bridge domains, EPGs, contracts, L3Out design and implementation, and service graphs with PBR.</p></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Senior Cisco Unified Call Manager - Telecom</p><p><br></p><p>We are currently looking Senior Telecom/CISCO Collaboration Engineer our Qatar operations.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s Degree in Computer/Communications Engineering.</li><li>Minimum of 5 years experience in Telecom Systems support .</li><li>Experience in financial institutions is a plus.</li><li>Professional training on the relevant systems.</li><li>Hands-on experience with CUCM ( Cisco Unified Call Manager ).</li><li>Excellent oral and written communication skills in English and Arabic.</li><li>Strong analytical, problem solving, and decision-making skills.</li><li>Self-driven with well-developed leadership and team-building skills.</li></ul><p></p></section>

Location: Doha, Qatar<br><br>Employment Type: Full-Time<br><br>Job Summary<br><br>The Network Engineer manages UNIX, Novell, VMS, Windows or similar computer networks. Performs a variety of maintenance, evaluation, installation, and training tasks to enable users to maximize productivity. Assists in planning and development of network resources. The Network Engineer will design and implement systems that ensure effective connectivity for the respective locations on the Local Area Networks (LANs), MPLS and Wide Area Networks (WANs) that service the<br><br>Design, implement, and maintain enterprise network infrastructure (LAN, WAN, MPLS, VPN, WLAN). Configure and support Cisco routers, switches, firewalls, and wireless networks. Manage Microsoft Windows Server, Active Directory, DNS, DHCP, and VMware environments. Monitor network performance, troubleshoot issues, and ensure high availability. Implement network security best practices and disaster recovery solutions. Maintain technical documentation and support infrastructure projects. Collaborate with internal teams, vendors, and service providers.<br><br>Requirements<br><br>Bachelor's degree in Computer Engineering, Information Technology, or a related field. Minimum 7 years of enterprise network administration experience. Strong hands-on experience with Cisco networking technologies and Microsoft infrastructure. Experience with VMware, network monitoring tools, and ITIL processes. Excellent troubleshooting, communication, and analytical skills.<br><br>Preferred Certifications<br><br>CCNA or CCNPMCSE or Microsoft Certified VMware VCPITIL Foundation<br><br>Skills: vmware,itil,it,cisco,unix