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<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Technical Support Specialist – Tier 2<br>Key Responsibilities<br></span><ul><li>Resolve complex technical issues and escalations across end-user IT environments.<br></li><li>Perform root-cause analysis for recurring, critical, and high-impact incidents.<br></li><li>Lead technical remediation during major incidents and service disruptions.<br></li><li>Coordinate with vendors for advanced diagnostics, repairs, replacements, and system upgrades.<br></li><li>Support Tier 1 activities when required, including troubleshooting, installations, and maintenance.<br></li><li>Ensure incidents and service requests are resolved within agreed SLAs.<br></li><li>Provide technical guidance, mentoring, and support to Tier 1 personnel.<br></li><li>Review and validate Tier 1 troubleshooting, resolutions, and technical work.<br></li><li>Maintain technical documentation, SOPs, troubleshooting guides, and knowledge-base articles.<br></li><li>Prepare summary and detailed reports on incidents, trends, performance, and systemic risks.<br></li><li>Contribute to operational dashboards covering service quality, backlog, and performance.<br></li><li>Recommend technical improvements, standardization initiatives, and risk-control measures.<br></li></ul><br><span>RequirementsRequirements<br></span><ul><li>Diploma or bachelor’s degree in Information Technology, Computer Science, or a related field.<br></li><li>Relevant experience in Tier 2 technical support, desktop support, system administration, or IT operations.<br></li><li>Advanced troubleshooting experience across Windows, macOS, hardware, software, and end-user environments.<br></li><li>Strong knowledge of networking, operating systems, IT peripherals, remote-support tools, and ticketing systems.<br></li><li>Experience in incident management, problem management, root-cause analysis, and SLA-based service delivery.<br></li><li>Ability to troubleshoot complex issues and coordinate technical resolutions with vendors.<br></li><li>Strong documentation, reporting, analytical, and problem-solving skills.<br></li><li>Good leadership, mentoring, communication, and customer-service abilities.<br></li><li>ITIL Foundation, CompTIA, Microsoft, Apple, or equivalent technical certification is preferred.<br></li></ul>Interested candidates can send cv to 31313903/ bency@madre-me.com<br><br><br> </div>

<p>To manage IT Projects executed by Information security Design, develop and maintain Project plans, schedule and all required documentation following Track and review project progress, update schedules and fulfil all reporting requirements to IT PMO and management Initiate budget requests, review expenditure, and prepare reports and forecast as and when required Organize review meetings, testing and training sessions and roll out requirements for projects Key Responsibilities: - Concurrently manage multiple IT Projects following the applicable QGMS Processes and procedures - Maintain documentation for Projects as per applicable procedures and templates following gated project management methodology and coordinate to obtain approvals wherever required - Development and communication of the Project Plans, budget forecasts and schedules using standard project management tools such as MS project, EPM..etc. - Manage key business and IT stakeholders - Ensure On-time and on-budget delivery of projects - Responsible for delivery of solutions to the required quality and standards - Project team leadership and development - Provide leadership to and supervise the activities of project personnel, including in-house resources and vendor-supplied consultants - Interpret stated business requirements into the project plan and secure agreement from the project owner/end user as to the scope, budget and schedule - Continuously monitor project progress in terms of the status of the plan and the budget, providing regular reports to the project owner and other stakeholders - Anticipate, plan for and identify deviations from the project plan and keep all stakeholders informed - Identify, log, analyze and manage potential and actual issues and risks, taking corrective action by dealing with the day-to-day issues and reviewing how more serious risks may impact the project s budget, completion date and quality. Where approved by the project owner, revise the timeline or resource requirements for the project. - Work closely with Qatargas IT PMO Team and contribute to the governance and monitoring of IT Portfolio and providing feedback and suggestions to IT PMO - Supports and develops team members by providing advice, coaching and educational opportunities.</p><p><strong>Desired Candidate Profile</strong></p><h2>Educational Qualification:</h2><p>Bachelor s degree in Engineering / Computer Science or related fields</p><h2>Required Professional Qualifications/Skills:</h2><p>Bachelor s degree in Engineering / Computer Science with at least seven years post degree experience in the related field and industry<br>5 years experience as IT Project Manager in a similar organization with at least 2 completed end to end projects of value US$ 500K or above<br>Knowledge and experience in all PMI knowledge areas (PMBOK) and gated project management methodology.<br>PMP certification is a plus.<br>Ability to work positively with the project stakeholders'</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>The Floor Manager oversees the smooth functioning of the dining area, ensuring exceptional customer service and efficient operations. They manage and coordinate the front-of-house staff, including servers, hosts, and bartenders, to maintain a high level of service quality. Additionally, they handle guest inquiries, resolve issues, and ensure guest satisfaction. The Floor Manager also monitors table turnover, seating arrangements, and restaurant cleanliness to optimize efficiency and create a positive dining experience. They play a crucial role in upholding the restaurant's reputation, maximizing revenue, and fostering a positive work environment for staff. </p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p>Supervise and coordinate the front-of-house team, including servers, hosts, and bartenders, to ensure smooth restaurant operations.</p><br> <p>Monitor and manage dining room flow, seating arrangements, and reservations to optimize table turnover and guest satisfaction.</p><br> <p>Train and mentor staff on service standards, menu knowledge, and customer interaction to uphold a high level of service quality.</p><br> <p>Handle guest inquiries, complaints, and special requests professionally and promptly to ensure positive guest experiences.</p><br> <p>Conduct pre-shift briefings to communicate daily specials, promotions, and service expectations to staff.</p><br> <p>Maintain cleanliness and organization in the dining area, ensuring compliance with health and safety standards.</p><br> <p>Collaborate with the kitchen team to coordinate food delivery times and ensure timely service to guests.</p><br> <p>Monitor inventory levels of front-of-house supplies and equipment, and coordinate with management for replenishment as needed.</p><br> <p>Uphold restaurant policies and procedures, including cash handling, alcohol service, and staff appearance standards.</p><br> <p>Assist in evaluating staff performance, providing feedback, and implementing corrective actions as necessary to drive continuous improvement in service delivery.</p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>In-depth knowledge of restaurant operations, including front-of-house procedures, customer service standards, and dining room management.</p><br> <p>Strong leadership and interpersonal skills to effectively manage and motivate a team of front-of-house staff.</p><br> <p>Excellent communication abilities to interact with guests, resolve issues, and coordinate with kitchen staff and management.</p><br> <p>Attention to detail to ensure accurate seating arrangements, timely service, and adherence to restaurant policies.</p><br> <p>Problem-solving skills to address unexpected challenges and maintain a positive dining experience for guests.</p><br> <p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br><br><br><u><b>Job Experience</b></u> <br><p>Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus</p><br><br><br><u><b>Competencies</b></u> <br>Resilience<br>Quality<br>Leadership<br>Food and Beverage Quality Management L2<br>Restaurant Management L2<br>Product/Service Management L2<br>Agility<br>Guest Relations L2<br>AI Fluency<br>Adminstrative Services L2<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in Hotel and Restaurant Management or Food and Beverage related course<br><br><br><br> </div>

<p>Plan and coordinate the provision of friendly, efficient, and personalized services to guests. Assist with guest check-ins and check-outs as required. Anticipate guest needs, handle enquiries, and resolve guest concerns professionally. Welcome and escort guests to various locations within the hotel. Maintain excellent knowledge of hotel facilities, products, and services. Provide information and promote hotel services, facilities, and special events. Maintain comprehensive product and service knowledge to explain and promote hotel offerings. Stay informed about hotel programs and events to recognize and respond to guest needs. Create a positive hotel image through every interaction with internal and external guests. Build and maintain positive relationships with guests and colleagues to anticipate and exceed expectations. Support all departments in delivering exceptional guest service. Communicate guest feedback to the Front Office Manager for appropriate action. Report operational issues to Management with recommendations for resolution. Adhere to Front Office policies, procedures, and hotel standards. Follow the Hotel Handbook and all general policies and procedures. Ensure compliance with Radisson Hotel Group brand standards. Demonstrate a strong Yes I Can! attitude. Adhere to Radisson Hotel Group s Responsible Business ethics.</p><p><strong>Desired Candidate Profile</strong></p><p>Previous experience in Guest Relations or Front Office in a 5-star hotel is preferred. Excellent communication and interpersonal skills. Native Arabic speaker with excellent English communication skills. Professional, polished, and confident personality with excellent grooming standards. Strong knowledge of luxury guest service standards and hotel operations. Ability to handle VIP guests, special requests, and guest complaints professionally. Excellent knowledge of hotel facilities, outlets, promotions, and local attractions. Strong organizational, problem-solving, and time-management skills. Ability to work effectively in a fast-paced, multicultural hotel environment. Demonstrates a genuine passion for hospitality and a strong Yes I Can! attitude.</p>

<p>Coordinate daily housekeeping activities and maintain effective communication with Housekeeping, Front Office, Engineering, and other departments. Monitor and update guest room status accurately in the Opera PMS . Follow up on room readiness, vacant/occupied rooms, priority rooms, VIP rooms, and out-of-order rooms. Receive, record, coordinate, and follow up on guest requests related to housekeeping. Maintain accurate daily housekeeping reports, records, and checklists. Communicate room discrepancies between Housekeeping and Front Office and ensure timely resolution. Coordinate with Housekeeping Supervisors regarding room assignments, cleaning progress, and special requests. Record and follow up on maintenance issues in coordination with the Engineering Department. Maintain proper records of lost and found items and housekeeping-related guest requests. Handle telephone calls, messages, and internal communications professionally and efficiently. Assist the Housekeeping Manager and Assistant Housekeeping Manager with daily administrative and operational tasks. Prepare reports and provide accurate information to the Housekeeping Manager and Assistant Housekeeping Manager. Ensure all guest requests and departmental communications are followed up promptly. Maintain confidentiality and demonstrate professionalism when handling guest and hotel information. Follow hotel policies, procedures, SOPs, hygiene standards, and 5-star service standards.</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum 2 years of experience in a Housekeeping Desk, Housekeeping Coordinator, or similar hotel operations position, preferably in a 4- or 5-star hotel . Good verbal and written English communication skills . Good computer knowledge, including MS Office, Word, Excel, and Outlook . Working knowledge of Opera PMS is required. Good understanding of hotel housekeeping operations and room status procedures. Experience coordinating with Front Office, Engineering, Laundry, and other hotel departments . Strong organizational and multitasking skills. Ability to prepare and maintain accurate daily reports. Good telephone etiquette and professional communication skills. Ability to handle guest requests efficiently and follow up until completion. Strong attention to detail and ability to work under pressure. Positive attitude and strong teamwork skills.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> The Restaurant Supervisor oversees daily shift operations to ensure high-quality food service, guest satisfaction, and staff efficiency. This role bridges the gap between front-line staff and upper management, handling immediate customer needs, directing team members, and maintaining safety and service standards. </div> <div> <strong>Shift Management &amp; Customer Service<br> </strong> <br> </div> <ul> <li> Supervise front-of-house (FOH) staff during daily shifts, ensuring smooth dining room operations.<br> <br> </li> <li> Resolve customer complaints and service issues with speed and a positive attitude.<br> <br> </li> <li> Monitor service speed, food presentation, and table turnover to maintain high standards.<br> <br> </li> <li> Assist with opening and closing procedures, including cash handling, safe drops, and securing the building.<br> <br> </li> </ul> <div> <strong>Team Leadership &amp; Training<br> </strong> <br> </div> <ul> <li> Assign daily side-work, stations, and shift duties to servers, hosts, and bussers.<br> <br> </li> <li> Train new hires on service protocols, menu items, and point-of-sale (POS) systems.<br> <br> </li> <li> Provide real-time feedback and coaching to team members during service.<br> <br> </li> <li> Cover floor positions (serving, hosting, or expediting) when the restaurant is busy or short-staffed.<br> <br> </li> </ul> <div> <strong>Operations &amp; Compliance<br> </strong> <br> </div> <ul> <li> Ensure full compliance with food safety, sanitation, and alcohol service regulations.<br> <br> </li> <li> Monitor inventory levels of front-of-house supplies and report shortages to the Restaurant Manager.<br> <br> </li> <li> Review employee timecards, manage shift cuts based on labor targets, and handle call-outs.<br> <br> </li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><div> <strong> <br>Experience:</strong> 1 3 years of experience in a high-volume restaurant environment (server, bartender, or team lead experience preferred).<br> <br> </div> <div> <strong> <br>Skills:</strong> Strong communication, conflict resolution, and basic math skills for handling cash registers and drawer reconciliations.<br> <br> </div> <div> <strong> <br>Technical:</strong> Familiarity with restaurant POS systems and scheduling software.<br> <br> </div> <div> <strong> <br>Physical:</strong> Ability to stand and walk for long periods (8+ hours) and lift up to 30 lbs.<br> <br> </div> <div> <strong> <br>Certifications:</strong> Local food handler and responsible alcohol service certifications (e.g., ServSafe) are typically required.<br> <br> </div><p></p></section>

<p>Accountable for ensuring execution of work is technically aligned and in compliance with LNG Operations, Policies, Standards of Business Conduct and Project Management System. Leads electrical engineering design and planning activities and ensures contractors develop detailed design in accordance with local regulatory requirements, industry standards, project specifications and any approved variations. Resolve electrical discipline issues to ensure engineering design addresses Project's expectations and objectives. Communicate and elevate issues before they escalate to Project Management when necessary. Review, evaluate and advise on electrical simulations, optimization, in compliance with design methods, safety factors (for Large Electrical Generation and Distribution System, Large motor drivers, VFDs in both Motoring and Generating modes, combined cycle power generation, HV switchgears, Electrical Integrated Control System (ELICS) and Power management System for Generation, Load sharing and Distribution Control). Review technical aspects of electrical equipment purchase orders with Contractor and vendors in accordance with the roles and responsibilities stated in applicable contract(s) to ensure safe and seamless integration of new electrical equipment into the existing operating facilities (when applicable). Assess discipline plans and work schedules to ensure effective completion of project activities and provide data (narrative, charts, graphs), change management recommendations and recovery plans to address any schedule delays. Develop, update and amend design / project philosophies, specifications and procedures ensuring that all references to Electrical Engineering are current and relevant. Monitor and provide guidance to Contractor to ensure key discipline deliverables, progress/milestones are met. Recommend additional technical support where necessary to address gaps. Coordinate and analyze discipline issues for resolution. Provide Electrical Engineering input to other engineering disciplines, construction, procurement etc. as necessary. Support commissioning, start-up and system completing activities and make appropriate recommendations to management on Electrical matters. Leads Electrical interface coordination with offshore, onshore, RLIC, and Kahramaa power supplier, or any third party, as required.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor Degree in Electrical Engineering</p><p>8 years' experience in Piping Engineering roles, including 4 years in the Oil &amp; Gas Industry, and 1 years' experience in a supervisory or acting role, or oversight of contractor / subcontractors / service / vendor personnel.</p><p>Preferable experience in a major LNG Project.</p><p>Broad knowledge of engineering execution includes design standards, specifications, codes, safety criteria, onshore LNG facilities and utility systems design, construction and operations.</p><p>Requires demonstrated broad Electrical equipment and systems experience (HV/MV/LV electrical systems design, transformers, switchgear, power management systems, electrical system controls for reactive and active power sharing, power distribution control, large Motors, 40MW+) and familiarity with relevant manufacturing processes and relevant industry codes.</p><p>High voltage and large-scale onshore power design requirements.</p><p>Excellent written and oral English skills.</p><p>Strong organizational, planning and coordination skills.</p><p>Strong technical, prioritization and management skills.</p><p>Good communication, influence and interface skills.</p><p>Proficient in Microsoft Office suite software programs, etc.</p>

About Agoda<br><br>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.<br><br>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.<br><br>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.<br><br>Get to Know our Team:  <br><br>The Global Service Delivery (GSD) team is responsible for Agoda’s office infrastructure and staff connectivity, providing the hardware, software, and system access that enable employees to work efficiently across our global offices. Operating across multiple countries, the team delivers reliable support to Agoda employees whether they are in the office, working remotely, or traveling.<br><br>Within GSD, the People Technology (HR Tech) team manages the systems that power Agoda’s people operations. Our platforms, including Workday, support key HR processes such as employee lifecycle management, performance reviews, and organizational data, helping the company scale efficiently while improving employee experience.<br><br>The Opportunity:<br><br>Agoda is looking for a People Technology Functional Support Specialist to support and enhance our Workday environment following go-live implementation. This role is responsible for maintaining day-to-day system operations, troubleshooting issues, supporting business process improvements, managing configuration updates, and partnering with stakeholders across HR, Payroll, Finance, IT, and external vendors to ensure Workday continues to meet business needs.<br><br>The ideal candidate has experience in post-production Workday support, understands how to translate business requirements into scalable solutions, and is comfortable balancing operational stability with continuous improvement.<br><br>In This Role, You'll Get To :<br><br>Production Support & Issue Resolution<br><br>Provide day-to-day support for the Workday platform in a post-go-live environment. Investigate, troubleshoot, and resolve system issues, data discrepancies, security concerns, and process failures. Monitor inbound tickets, production defects, integration errors, and end-user queries, ensuring timely resolution. Triage issues and escalate to the appropriate internal teams or external partners when needed. Support root cause analysis and recommend preventive solutions to reduce recurring issues. <br><br>Configuration & System Maintenance<br><br>Maintain and update Workday configuration based on business needs, policy changes, and compliance requirements. Support changes to organizations, business processes, notifications, reports, calculated fields, eligibility rules, security roles, and validations. Participate in regular system maintenance activities, including Workday releases, feature adoption, regression testing, and documentation updates. Ensure changes are designed and deployed in alignment with governance and change control processes. <br><br>Business Process Optimization<br><br>Partner with stakeholders to identify opportunities to streamline and improve Workday-enabled processes. Analyze current workflows and recommend enhancements to improve efficiency, user experience, compliance, and data quality. Translate business requirements into functional designs and system changes. Support continuous improvement initiatives following implementation stabilization. <br><br>Stakeholder Partnership<br><br>Act as a key liaison between HR, Payroll, Finance, IT, and other business teams for Workday-related needs. Gather and clarify requirements for enhancements, fixes, and process changes. Communicate system capabilities, constraints, risks, and recommended solutions clearly to both technical and non-technical audiences. Provide guidance to end users and stakeholders on Workday functionality and best practices. <br><br>Testing & Release Management<br><br>Coordinate and execute unit testing, system integration testing, and user acceptance testing for new enhancements and fixes. Support Workday semiannual release reviews, impact assessments, and feature evaluations. Maintain test scripts and ensure critical business processes are validated before deployment. Partner with teams to ensure smooth production deployment and post-release support. <br><br>Reporting, Data, and Compliance<br><br>Assist in maintaining data integrity within Workday through audits, validations, and periodic review activities. Support the development and maintenance of Workday reports, dashboards, and data extracts. Ensure compliance with internal controls, audit requirements, and data governance standards. Help monitor security access and support periodic access reviews as needed. <br><br>Documentation & Knowledge Management<br><br>Maintain functional documentation, configuration logs, SOPs, and knowledge articles. Document business processes, issue resolutions, and change impacts clearly and accurately. Contribute to training materials and support user enablement where required. <br><br>What You'll Need to Succeed:<br><br>Bachelor’s degree in Human Resources, Information Systems, Business Administration, Finance, IT, or a related field. Experience supporting Workday in a post-go-live or production environment. Hands-on experience with one or more Workday modules such as HCM, Compensation, Absence, Time Tracking, Recruiting, Talent, Benefits, Payroll, or Security. Strong understanding of Workday business processes, configuration concepts, and tenant management in a support model. Experience gathering requirements, troubleshooting issues, and supporting system enhancements. Strong analytical and problem-solving skills. Excellent communication and stakeholder management skills. <br><br>It's Great If You Have:<br><br>Experience supporting in both functional and technical workstreams in Workday Experience in Workday implementation, stabilization, or optimization projects. Familiarity with EIBs, integrations, report writing, calculated fields, or security configuration. Experience supporting Workday releases and regression testing. Knowledge of HR, Payroll, or Finance operational processes. Workday certification(s) in relevant functional areas. Experience working in a global or multi-country environment. <br><br>#telaviv #jerusalem #IT #ENG #4 #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #venice #florence #naples #turin #palermo #bologna #tokyo #osaka #kualalumpur #malta #amsterdam #oslo #manila #warsaw #krakow #doha #alrayyan #riyadh #jeddah #mecca #medina #singapore #seoul #barcelona #madrid #stockholm #zurich #taipei #tainan #taichung #kaohsiung #bangkok #Phuket #istanbul #london #manchester #edinburgh #hcmc #hanoi #lodz #wroclaw #poznan #katowice #rio #salvador #newdelhi #bangalore #bandung #yokohama #nagoya #okinawa #fukuoka #jerusalem #IT #4 #newdelhi #Pune #Hyderabad #Bangalore #Mumbai #Bengaluru #Chennai #Kolkata #Lucknow #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #tokyo #osaka #kualalumpur #amsterdam #oslo #manila #warsaw #krakow #bucharest #moscow #saintpetersburg #capetown #johannesburg #seoul #barcelona #madrid #stockholm #zurich #taipei #bangkok #Phuket #istanbul #london #manchester #edinburgh #kiev #hcmc #hanoi #wroclaw #poznan #katowice #rio #salvador #IT #4 #5<br><br>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.<br><br>Discover More About Working At Agoda<br><br>Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/Linked In https://www.linkedin.com/company/agoda You Tube https://www.youtube.com/agodalife<br><br>Equal Opportunity Employer <br><br>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.<br><br>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.<br><br>Disclaimer<br><br>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda<br><br>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.<br><br>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.<br><br>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.<br><br>Get to Know our Team:  <br><br>The Global Service Delivery (GSD) team is responsible for Agoda’s office infrastructure and staff connectivity, providing the hardware, software, and system access that enable employees to work efficiently across our global offices. Operating across multiple countries, the team delivers reliable support to Agoda employees whether they are in the office, working remotely, or traveling.<br><br>Within GSD, the People Technology (HR Tech) team manages the systems that power Agoda’s people operations. Our platforms, including Workday, support key HR processes such as employee lifecycle management, performance reviews, and organizational data, helping the company scale efficiently while improving employee experience.<br><br>The Opportunity:<br><br>Agoda is looking for a People Technology Functional Support Specialist to support and enhance our Workday environment following go-live implementation. This role is responsible for maintaining day-to-day system operations, troubleshooting issues, supporting business process improvements, managing configuration updates, and partnering with stakeholders across HR, Payroll, Finance, IT, and external vendors to ensure Workday continues to meet business needs.<br><br>The ideal candidate has experience in post-production Workday support, understands how to translate business requirements into scalable solutions, and is comfortable balancing operational stability with continuous improvement.<br><br>In This Role, You'll Get To :<br><br>Production Support & Issue Resolution<br><br>Provide day-to-day support for the Workday platform in a post-go-live environment. Investigate, troubleshoot, and resolve system issues, data discrepancies, security concerns, and process failures. Monitor inbound tickets, production defects, integration errors, and end-user queries, ensuring timely resolution. Triage issues and escalate to the appropriate internal teams or external partners when needed. Support root cause analysis and recommend preventive solutions to reduce recurring issues. <br><br>Configuration & System Maintenance<br><br>Maintain and update Workday configuration based on business needs, policy changes, and compliance requirements. Support changes to organizations, business processes, notifications, reports, calculated fields, eligibility rules, security roles, and validations. Participate in regular system maintenance activities, including Workday releases, feature adoption, regression testing, and documentation updates. Ensure changes are designed and deployed in alignment with governance and change control processes. <br><br>Business Process Optimization<br><br>Partner with stakeholders to identify opportunities to streamline and improve Workday-enabled processes. Analyze current workflows and recommend enhancements to improve efficiency, user experience, compliance, and data quality. Translate business requirements into functional designs and system changes. Support continuous improvement initiatives following implementation stabilization. <br><br>Stakeholder Partnership<br><br>Act as a key liaison between HR, Payroll, Finance, IT, and other business teams for Workday-related needs. Gather and clarify requirements for enhancements, fixes, and process changes. Communicate system capabilities, constraints, risks, and recommended solutions clearly to both technical and non-technical audiences. Provide guidance to end users and stakeholders on Workday functionality and best practices. <br><br>Testing & Release Management<br><br>Coordinate and execute unit testing, system integration testing, and user acceptance testing for new enhancements and fixes. Support Workday semiannual release reviews, impact assessments, and feature evaluations. Maintain test scripts and ensure critical business processes are validated before deployment. Partner with teams to ensure smooth production deployment and post-release support. <br><br>Reporting, Data, and Compliance<br><br>Assist in maintaining data integrity within Workday through audits, validations, and periodic review activities. Support the development and maintenance of Workday reports, dashboards, and data extracts. Ensure compliance with internal controls, audit requirements, and data governance standards. Help monitor security access and support periodic access reviews as needed. <br><br>Documentation & Knowledge Management<br><br>Maintain functional documentation, configuration logs, SOPs, and knowledge articles. Document business processes, issue resolutions, and change impacts clearly and accurately. Contribute to training materials and support user enablement where required. <br><br>What You'll Need to Succeed:<br><br>Bachelor’s degree in Human Resources, Information Systems, Business Administration, Finance, IT, or a related field. Experience supporting Workday in a post-go-live or production environment. Hands-on experience with one or more Workday modules such as HCM, Compensation, Absence, Time Tracking, Recruiting, Talent, Benefits, Payroll, or Security. Strong understanding of Workday business processes, configuration concepts, and tenant management in a support model. Experience gathering requirements, troubleshooting issues, and supporting system enhancements. Strong analytical and problem-solving skills. Excellent communication and stakeholder management skills. <br><br>It's Great If You Have:<br><br>Experience supporting in both functional and technical workstreams in Workday Experience in Workday implementation, stabilization, or optimization projects. Familiarity with EIBs, integrations, report writing, calculated fields, or security configuration. Experience supporting Workday releases and regression testing. Knowledge of HR, Payroll, or Finance operational processes. Workday certification(s) in relevant functional areas. Experience working in a global or multi-country environment. <br><br>#telaviv #jerusalem #IT #ENG #4 #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #venice #florence #naples #turin #palermo #bologna #tokyo #osaka #kualalumpur #malta #amsterdam #oslo #manila #warsaw #krakow #doha #alrayyan #riyadh #jeddah #mecca #medina #singapore #seoul #barcelona #madrid #stockholm #zurich #taipei #tainan #taichung #kaohsiung #bangkok #Phuket #istanbul #london #manchester #edinburgh #hcmc #hanoi #lodz #wroclaw #poznan #katowice #rio #salvador #newdelhi #bangalore #bandung #yokohama #nagoya #okinawa #fukuoka #jerusalem #IT #4 #newdelhi #Pune #Hyderabad #Bangalore #Mumbai #Bengaluru #Chennai #Kolkata #Lucknow #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #tokyo #osaka #kualalumpur #amsterdam #oslo #manila #warsaw #krakow #bucharest #moscow #saintpetersburg #capetown #johannesburg #seoul #barcelona #madrid #stockholm #zurich #taipei #bangkok #Phuket #istanbul #london #manchester #edinburgh #kiev #hcmc #hanoi #wroclaw #poznan #katowice #rio #salvador #IT #4 #5<br><br>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.<br><br>Discover More About Working At Agoda<br><br>Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/Linked In https://www.linkedin.com/company/agoda You Tube https://www.youtube.com/agodalife<br><br>Equal Opportunity Employer <br><br>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.<br><br>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.<br><br>Disclaimer<br><br>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

<p>Reporting to the Head of Site Services, the Senior Supervisor (Camp Services) is responsible for regulating all camps and the related services provided to workers of projects who are residing inside the industrial city this includes living quarters, general recreational facilities &amp; events, commercial outlets, religious venues, temporary site facilities which are linked to services extended from camps catering and non-catering businesses inside accommodation sites and its subcontractors who are working and/or living inside the boundaries of the industrial city, thus ensuring workers' welfare through their application and execution of QatarEnergy camp regulations and standards.</p><p>This requires developing a reliable and effective mechanism and systems to ensure the workers' welfare such as and not limited to recreational &amp; sport activities, living conditions inside camp and associated services are properly planned, executed, monitored and controlled to enhance the workers morale and avoid workers unrest incidents.</p><p>To develop an operational management &amp; communication systems for Camps to monitor and ensure compliance with QatarEnergy regulations, standards, specifications, guidelines and other requirements by the end users, EPC contractors for services</p><p><strong>Desired Candidate Profile</strong></p><ul><li>At least 12-15 years of experience in large scale camps management in Industrial Cities (preferably in labour camps).</li><li>Excellent command of English and Arabic</li><li>Professional Knowledge of HSSE</li><li>Holder of a valid Qatari Driving License.</li><li>Working knowledge of Lotus Notes, MS Office applications - particularly MS Word and Excel.</li><li>Strong managerial traits, communication, organization and problem-solving skills, excellent report writing abilities and technical studies preparation.</li></ul><h2>Educational Qualifications</h2><p>Bachelor Degree in Administration or Commerce or any equivalent from a recognized university.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Primary Purpose of the Job</strong><br><p>Reporting to the Head of Site Services, the Senior Supervisor (Camp Services) is responsible for regulating all camps and the related services provided to workers of projects who are residing inside the industrial city; this includes living quarters, general recreational facilities &amp; events, commercial outlets, religious venues, temporary site facilities which are linked to services extended from camps catering and non-catering businesses inside accommodation sites and its subcontractors who are working and/or living inside the boundaries of the industrial city, thus ensuring workers' welfare through their application and execution of QatarEnergy camp regulations and standards.</p><br><p>This requires developing a reliable and effective mechanism and systems to ensure the workers' welfare such as and not limited to recreational &amp; sport activities, living conditions inside camp and associated services are properly planned, executed, monitored and controlled to enhance the workers morale and avoid workers unrest incidents.</p><br><p>To develop an operational management &amp; communication systems for Camps to monitor and ensure compliance with QatarEnergy regulations, standards, specifications, guidelines and other requirements by the end users, EPC contractors for services</p><br> <br><strong>Required Experience and Skills</strong><br><ul><li>At least 12-15 years of experience in large scale camps management in Industrial Cities (preferably in labour camps).</li><li>Excellent command of English and Arabic</li><li>Professional Knowledge of HSSE</li><li>Holder of a valid Qatari Driving License.</li><li>Working knowledge of Lotus Notes, MS Office applications — particularly MS Word and Excel.</li><li>Strong managerial traits, communication, organization and problem-solving skills, excellent report writing abilities and technical studies preparation.</li></ul> <br><strong>Educational Qualifications</strong><br><p>Bachelor Degree in Administration or Commerce or any equivalent from a recognized university.</p><br> </div>

Why Join Us? At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences. About Rosewood Doha:Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations. Our Associate Experience:We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:- A competitive salary and benefits package- High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl- A birthday day off (because your milestones matter!)- Personalized development plans and continuous learning opportunities to support your career journey These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us. Your Role:Be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. Provide a courteous, professional, efficient, and flexible service at all times. Be well groomed, clean, and pleasant. Report for duty on time in accordance with company policy and adhering to grooming standards, for the shift handovers. Have a full knowledge of the company philosophy, core values, responsibilities, daily activities of the day and all about the hotel facilities such as Spa, Restaurants, and Gym etc. Register all the information, updates and instruction learned during the day before leaving the office. Follow all the guest needs until they are completed to the total guest satisfaction and Rosewood Standards. Fill in the daily guest report and ensure any pending items at the end of a shift are handed over. Keep the guest’s agenda on a daily basis and have track of the location where the guests are. Welcome the guest by the main entrance depending on the time. Register and regular updating in SAG information Group for all known of guest’s movement, activity, plan, schedule, F&B order, special amenity, allocation change, room move, etc. – To the best of your knowledge. Check in the guest in the commodity of their suite, respecting all the set standards by the Front Office. Offer suite orientation to the arrival guests following all Forbes, LQA and Rosewood standards. Extend special attention to suites occupied by families according to the culture. Offer services of unpacking-packing luggage. Take care of the guest’s laundry, pressing and dry-cleaning with coordination of valet service. Maintain guest room and wardrobe in a neat and tidy fashion. Arrange the fruit basket and amenities for arrivals and refill them on a daily basis according to the guest’s wishes when needed. Clean and polish all cutlery, glasses, dishes, and napkins in the suites prior to guest arrivals. Ensure all items are perfectly folded and placed in the right position as per Rosewood standards. Polish the guest shoes as per the set standards with the shoes tree in each pair of shoes. Deliver appropriate newspapers to the guest rooms. Coordinate with the front desk for speed check-in & check-out as per guest request. Deliver guests’ mail and messages promptly. Inform the housekeeping department of the time desired for the daily cleaning and turn-down service. Make aware all the hotel departments about guest allergies and food preferences. Be fully conversant with all services and facilities offered by the hotel. Be fully conversant with new promotions, Menu changes, scheduled in-house guest activities, daily house counts and expected arrivals and departures. Be fully conversant with accommodation features: lay-out, room type, location décor, in room facilities and equipment. Assist in arranging medical assistance when needed. Have a thorough understanding and knowledge of use of the equipment and techniques such as silverware and chinaware maintenance. Have a thorough understanding of the technical features of the suites. Have good knowledge of how to serve guests their meals and drinks in their suite. Be the main contact for guests and the hotel during suite receptions and dinner parties. Prepare arrival and departure gifts to be given to the guest. Perform all duties with the same sense of priority and dedication. Monitor operating supplies and reduce spoilage and wastage. Keep a friendly environment attitude at all times. Host and welcome all guests in a gracious and polite manner; to have the ability to hold a conversation with the guest in a natural and spontaneous manner. Serve our guests in a calm, discrete and courteous manner, respecting timing standards. Support the other departments such as Housekeeping, Concierge Room service and Front Office with their duties when needed. Operate and coordinate with relevant departments the in and out of the room and optimize service while the guest is away as often as possible. Keep a critical eye during the process of room inspection and to report any default equipment. Coordinate with the front desk for speed check-in & check-out as per guest request. Operate and coordinate with relevant departments the in and out of the room and optimize service while the guest is away as often as possible. Anticipate guest needs, respond promptly, and acknowledge all guests, however busy or whatever time of the day.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><span><span>We are seeking a Site Inspector (Electrical) who will provide electrical engineering support for Design &amp; Build interior fit-out projects by reviewing designs, supervising electrical and ELV installations, coordinating multidisciplinary interfaces and ensuring that all systems are installed, tested and commissioned in accordance with project specifications, statutory regulations and client requirements.</span></span></p><br><p><b><span><span>Key Responsibilities:</span></span></b></p><br><ul><li><span><span>Review electrical drawings, single-line diagrams, load calculations, lighting calculations, shop drawings, material submittals and method statements.</span></span></li><li><span><span>Inspect and supervise the installation of:</span></span><ul><li><span><span>Power distribution systems</span></span></li><li><span><span>Lighting and emergency lighting</span></span></li><li><span><span>Small power systems</span></span></li><li><span><span>Distribution boards</span></span></li><li><span><span>Cable containment and wiring systems</span></span></li><li><span><span>Earthing and bonding</span></span></li><li><span><span>Lightning protection</span></span></li><li><span><span>Associated electrical equipment</span></span></li></ul></li><li><span><span>Inspect and monitor ELV systems, including:</span></span><ul><li><span><span>Structured cabling</span></span></li><li><span><span>Data and voice networks</span></span></li><li><span><span>CCTV</span></span></li><li><span><span>Access control</span></span></li><li><span><span>Public address and intercom systems</span></span></li><li><span><span>IPTV</span></span></li><li><span><span>Audio-visual systems</span></span></li><li><span><span>BMS interfaces</span></span></li><li><span><span>Other low-current systems</span></span></li></ul></li><li><span><span>Coordinate electrical works with architectural, mechanical, fire protection and ICT disciplines.</span></span></li><li><span><span>Review equipment selections against approved schedules, energy-efficiency requirements and manufacturer recommendations.</span></span></li><li><span><span>Monitor construction progress and review inspection requests.</span></span></li><li><span><span>Identify technical issues and issue observations or NCRs.</span></span></li><li><span><span>Verify implementation of corrective actions.</span></span></li><li><span><span>Witness insulation-resistance tests, continuity tests, functional tests, emergency-lighting tests, ELV integration tests and power-on testing.</span></span></li><li><span><span>Review commissioning procedures, test reports, O&amp;M manuals and as-built documents.</span></span></li><li><span><span>Participate in factory inspections, material inspections, mock-ups, SATs, integrated system testing and handover.</span></span></li><li><span><span>Assist with contractor payment applications, variation proposals and electrical claims.</span></span></li><li><span><span>Maintain RFIs, technical submittals, inspection records, commissioning reports and as-built documentation.</span></span></li><li><span><span>Ensure compliance with QCS, Kahramaa regulations, Qatar Civil Defense requirements, IEC, NFPA and other applicable standards.</span></span><br></li></ul><br><span>Requirements</span><p><b><span><span>Requirements:</span></span></b></p><br><ul><li><span><span>Bachelor’s Degree in Electrical Engineering.</span></span></li><li><span><span>Professional registration is preferred.</span></span></li><li><span><span>Testing and Commissioning or Low-Voltage Systems certification is an advantage.</span></span></li><li><span><span>Minimum 10 years of electrical engineering, construction supervision or project-management experience.</span></span></li><li><span><span>Minimum 5 years of experience in high-end commercial office fit-out projects.</span></span></li><li><span><span>Proven Design &amp; Build project experience.</span></span></li><li><span><span>Strong experience in power distribution, lighting, emergency power, ELV and ICT coordination.</span></span></li><li><span><span>Experience in testing and commissioning electrical and low-current systems.</span></span></li><li><span><span>Qatar experience and familiarity with QCS, Kahramaa, Qatar Civil Defense and local approval procedures.</span></span></li><li><span><span>Proficiency in AutoCAD and Microsoft Office.</span></span></li><li><span><span>Revit or BIM experience is preferred.</span></span><br></li></ul><br> </div>

<p>The applicant will be responsible for designing, developing, testing, deploying, and maintaining reliable, scalable, and maintainable software systems that support the College's research, teaching, and innovation activities. The Software Engineer works closely with faculty, researchers, students, and technical staff to translate research prototypes and technical requirements into robust software solutions, reusable platforms, APIs, tools, and services. Job Role Description Design modular, maintainable, secure, and scalable software systems based on research and operational requirements. Evaluate technical alternatives and recommend appropriate languages, frameworks, libraries, databases, and infrastructure. Develop production-quality software using appropriate programming languages and engineering frameworks. Translate research algorithms and prototypes into robust, reusable, and maintainable software implementations. Develop backend services, APIs, data-processing pipelines, web applications, research tools, or other software systems as required by CSE projects. Develop and maintain unit tests for individual software modules as well as integration, regression, and system tests. Perform code reviews and apply coding standards, design patterns, and software engineering best practices. Diagnose software defects, conduct root-cause analysis, and implement reliable corrective actions. Build and maintain automated build, testing, deployment, and CI/CD workflows. Package and deploy applications using appropriate containerization and cloud/on-premises infrastructure. Monitor deployed systems and improve their reliability, availability, and performance. Collaborate with faculty and researchers to convert proof-of-concept research code into well-engineered software. Refactor experimental implementations to improve correctness, reproducibility, performance, maintainability, and usability. Support reproducible research through version control, dependency management, testing, documentation, and software release practices. Maintain architecture documentation, API documentation, developer guides, deployment instructions, and operational documentation. Document important technical decisions and software interfaces to facilitate long-term maintenance and knowledge transfer. Work closely with faculty, researchers, students, lab staff, and other stakeholders to understand requirements and deliver effective technical solutions. Provide technical guidance to research teams on software engineering practices. Other reasonable tasks as assigned by the supervisor.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in computer science, computer engineering, or a related engineering field. 6-8 years of relevant full-time work experience. Design experience on large-scale distributed applications is preferred. Strong software development experience in two or more modern programming languages such as Python, C++, Java, JavaScript/TypeScript, Go, Rust, or equivalent, with the ability to select appropriate technologies according to project requirements. Experience with automated testing, continuous integration, and continuous deployment. Experience developing software in Linux environments. Familiarity with container technologies such as Docker and modern deployment environments. Strong debugging, profiling, performance optimization, and root-cause-analysis skills. Excellent experience with developing and documenting software applications. Ability to interpret written requirements and technical specification documents. Overall awareness of current trends in applications and software development methodologies. Exposure to project management techniques. Effective written and oral communication and presentation skills. Excellent writing skills with the ability to draft and edit a variety of written reports and communications and to articulate ideas clearly and concisely; Arabic proficiency is an advantage. Proficiency in MS Office applications.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the job PLATFORM LEAD - DEMAND DELIVERY (BANKING) <p>Role Summary</p><br> <p>The Platform Lead owns end-to-end coordination of IT initiatives and acts as the primary interface between business stakeholders and IT. The role is accountable for translating business demand into a prioritized, governed delivery roadmap aligned to strategic objectives.</p><br> <p>Key Responsibilities</p><br> <ul> <li>Lead engagement with business stakeholders to capture, clarify, and consolidate IT demand.</li> <li>Ensure all demand aligns with strategic objectives and transformation priorities.</li> <li>Drive the Annual Planning &amp; Review (APR) and Quarterly Planning &amp; Review (QPR) cycles, including demand consolidation, prioritization workshops, roadmap development, and capacity planning.</li> <li>Own development and ongoing maintenance of the IT demand backlog.</li> <li>Coordinate governance forums to support prioritization and decision-making.</li> <li>Provide oversight of delivery progress, risks, dependencies, and overall portfolio health, reporting to leadership.</li> </ul> <p>Required Experience &amp; Skills</p><br> <ul> <li>Minimum 5 years' experience in IT platform or product management within financial services, investment management, or government.</li> <li>Proven experience developing strategic platform roadmaps and translating business requirements into delivery plans.</li> <li>Strong demand management, prioritization, and governance capability.</li> </ul> <p>Preferred / Advantageous</p><br> <ul> <li>Hands-on ServiceNow SPM experience.</li> </ul> <p>Certifications</p><br> <ul> <li>PMP, CSPO, or SAFe certification is advantageous.</li> </ul> <p>Success Criteria</p><br> <ul> <li>IT4IT demand backlog maintained, validated, and continuously updated.</li> <li>APR/QPR deliverables completed on time with approved prioritization outcomes.</li> <li>Regular portfolio oversight and reporting provided to leadership.</li></ul> <p>Vertical:</p><br> <p>Technology</p><br> <br> <br> </div>