وظائف مطورى واجهة مستخدم في قطر 2026 | احدث الوظائف من تنقيب

دوام كامل Naukri Gulf

مدير المكتب الأمامي

في الموقع - قطر - الدوحة ١٣ يوليو ٢٠٢٦

الموارد البشرية

<section>وصف الوظيفةالأدوار والمسؤوليات<div class="paragraph">قيادة وإدارة فريق المكتب الأمامي، بما في ذلك موظفي الاستقبال، الكونسيرج، والحجوزاتتطوير وتنفيذ استراتيجيات لتعزيز رضا النزلاء والكفاءة التشغيليةالإشراف على عمليات مكتب الاستقبال اليومية، بما في ذلك إجراءات تسجيل الوصول وتسجيل المغادرة واستفسارات النزلاءتدريب وتحفيز موظفي المكتب الأمامي لتقديم خدمة عملاء عالية الجودةإدارة شكاوى النزلاء وحل القضايا بسرعة وبشكل مهنيالتنسيق مع الأقسام الأخرى لضمان تجارب سلسة للنزلاءمراقبة وتحسين مقاييس أداء المكتب الأمامي ودرجات رضا النزلاءإدارة ميزانيات القسم والتحكم بالنفقاتضمان الامتثال لمعايير العلامة التجارية واللوائح المحليةتنفيذ والحفاظ على إجراءات وأنظمة المكتب الأمامي الفعالةتطوير وتنفيذ استراتيجيات إدارة الإيرادات لزيادة الإشغال والإيراداتالتعامل مع النزلاء المهمين والطلبات الخاصة بعناية واهتمام تام</div></section><section>الملف الشخصي المرغوب<ul><li>درجة البكالوريوس في إدارة الضيافة أو مجال ذو صلة.</li><li>≥5 سنوات من الخبرة في عمليات مكتب الاستقبال بالفندق، بما في ذلك ≥2 سنة في دور إداري.</li><li>مهارات قيادية مثبتة مع القدرة على تدريب وتحفيز وتوجيه أعضاء الفريق.</li><li>مهارات خدمة عملاء ممتازة وشغف بتقديم تجارب استثنائية للنزلاء.</li><li>فطنة مالية قوية وخبرة في الميزانية وإدارة الإيرادات.</li><li>الكفاءة في أنظمة إدارة الملكية (PMS) وحزمة Microsoft Office.</li><li>معرفة عميقة بإجراءات المكتب الأمامي ومبادئ إدارة الإيرادات وأفضل الممارسات في الصناعة.</li><li>مهارات حل المشكلات واتخاذ القرار وحل النزاعات بشكل ممتاز.</li><li>مهارات تنظيمية وإدارة الوقت قوية.</li><li>القدرة على العمل لساعات مرنة، بما في ذلك الليل والويكند والعطل.</li><li>قدرات متعددة اللغات، مع الطلاقة في الإنجليزية والعربية (مفضل).</li><li>القدرة على التكيف مع أولويات متغيرة والقدرة على العمل تحت الضغط.</li><li>مهارات تواصل وتفاعل اجتماعي قوية للتفاعل الفعال مع النزلاء والطاقم والإدارة.</li></ul></section>

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Lead and manage the front office team, including reception, concierge, and reservations staffDevelop and implement strategies to enhance guest satisfaction and operational efficiencyOversee daily front desk operations, including check-ins, check-outs, and guest inquiriesTrain and motivate front office staff to deliver high-quality customer serviceManage guest complaints and resolve issues promptly and professionallyCoordinate with other departments to ensure seamless guest experiencesMonitor and optimize front office performance metrics and guest satisfaction scoresManage department budgets and control expensesEnsure compliance with brand standards and local regulationsImplement and maintain efficient front office procedures and systemsDevelop and execute revenue management strategies to maximize occupancy and revenueHandle VIP guests and special requests with utmost care and attention to detail</div></section><section>Desired Candidate Profile<ul><li>Bachelor's degree in Hospitality Management or related field.</li><li>5+ years of experience in hotel front office operations, including 2+ years in a managerial role.</li><li>Proven leadership skills with the ability to train, motivate, and mentor team members.</li><li>Excellent customer service skills and a passion for delivering exceptional guest experiences.</li><li>Strong financial acumen and experience in budgeting and revenue management.</li><li>Proficiency in Property Management Systems (PMS) and Microsoft Office Suite.</li><li>In-depth knowledge of front office procedures, revenue management principles, and industry best practices.</li><li>Excellent problem-solving, decision-making, and conflict resolution abilities.</li><li>Strong organizational and time management skills.</li><li>Ability to work flexible hours, including nights, weekends, and holidays.</li><li>Multilingual abilities, with fluency in English and Arabic (preferred).</li><li>Adaptability to changing priorities and ability to work well under pressure.</li><li>Strong communication and interpersonal skills to interact effectively with guests, staff, and management.</li></ul></section>

دوام كامل

Front of House Manager

في الموقع - قطر - الدوحة ٨ يوليو ٢٠٢٦

أخرى

Position Summary The Front-of-House Manager is responsible for leading the day-to-day front office operations while delivering exceptional member and guest experience. As the first point of contact for all visitors, the role combines hospitality, customer service, sales, administration and team leadership to ensure every interaction reflects the premium standard of Doha Golf Club. The role plays a key part in the Club’s commercial transformation by driving membership growth, promoting club facilities, increasing visitor conversion, supporting events and ensuring the front office operates as a Member Experience & Sales Centre rather than a traditional reception. Member & Guest Experience Deliver an outstanding first impressions for all members, guests and visitors. Ensure all visitors are greeted professionally and promptly. Manage all front desk operations, telephone enquiries and visitor reception. Resolve member and guest concerns efficiently and professionally. Maintain the highest standards of hospitality and presentation. Ensure service standards are consistently achieved. Membership & Sales Promote all membership categories and guide prospective members through the sales journey. Conduct club tours for prospective members and corporate clients. Convert visitor enquiries into memberships whenever possible. Upsell club services including golf, academy programmes, restaurant offers, retail and events Support membership retention initiatives and referral programmes. Follow up all membership leads and enquiries. Customer Relationship Management (CRM) Capture and maintain accurate member, visitor and prospect information. Maintain an up-to-date CRM database. Support marketing campaigns through quality date capture. Monitor enquiry conversation and follow-up. Front Office Operations Lead and supervise the front office team. Prepare staff schedules and ensure adequate coverage. Maintain reception standards and procedures. Coordinate with Golf Operations, F & B, Events, Academy and Membership teams. Prepare operational reports. Events and Commercial Supports Support club events, tournaments and activations. Promote restaurant offers, academy programmes and seasonal campaigns. Assist with corporate hospitality initiatives. Increase overall club utilization. Leadership Train, coach and develop the Front Office team. Create a customer-first culture. Monitor performance and drive continuous improvement. Key Performance Indicators (KPIs) Membership enquiries and conversion rate. Customer satisfaction and complaint resolution. CRM database growth and accuracy. Event participation generated through Front Office. Restaurant and retail referrals. Telephone response time and visitor greeting compliance. Qualifications & Experience Bachelor’s degree or Diploma in Hospitality, Business Administration, Tourism or related field (preferred).3-5 years’ experience in hospitality, luxury hotels, golf clubs or premium customer service. Previous supervisory or management experience preferred. Experience in membership sales or CRM is highly desirable. Skills And Competencies Exceptional customer service and hospitality. Strong sales, negotiation and upselling skills. Leadership and team management. Excellent communication and interpersonal skills. Professional presentation. Strong administrative and reporting skills. Proficiency in Microsoft Office and CRM systems. Language Requirements Fluent English (mandatory). Arabic preferred. Additional languages are an advantage. Service Standards Answer calls promptly and professionally. Greet every visitor warmly. Offer club tours to prospective members. Follow up enquiries within 24 hours. Record every visitor interaction in the CRM. Deliver an exceptional member experience.

دوام كامل لينكدإن

Mgr-Front Office I

في الموقع - قطر - الدوحة ١٩ أغسطس ٢٠٢٦

أخرى

Additional Information Job Number 26104412 Job Category Rooms & Guest Services Operations Location Ras Abu Abboud Street, Doha, Qatar, Qatar, 26662VIEW ON MAP Schedule Full Time Located Remotely? N Position Type Management Job Summary Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. CANDIDATE PROFILE Education And Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Maintaining Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Responds to and handles guest problems and complaints. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. Ensures employees understand customer service expectations and parameters. Interacts with guests to obtain feedback on product quality and service levels. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Managing Projects and Policies Implements the customer recognition/service program, communicating and ensuring the process. Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Supervises same day selling procedures to maximize room revenue and control property occupancy. Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Supporting Human Resource Activities Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns. Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Participates in employee progressive discipline procedures. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Performs all duties at the Front Desk as necessary. Runs Front Desk shifts whenever necessary. Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W ponad 100 nagradzanych obiektach na całym świecie personel The Ritz-Carlton zapewnia doświadczenia tak wyjątkowe, że pozostają w pamięci gości jeszcze długo po pobycie. Ponieważ przyciągamy do siebie najlepszych na świecie specjalistów z branży hotelarskiej, którzy dbają o to, by wspomnienia z pobytu pozostały na zawsze w pamięci, wierzymy, że wszyscy osiągają sukces, gdy tylko mają możliwość wykazania się kreatywnością, pomysłowością i empatią. Każdego dnia wyznaczamy najwyższe standardy doskonałości w zakresie świadczenia naszym gościom wyjątkowych i specjalnych usług luksusowych na całym świecie. Twoja rola będzie polegać na dopilnowaniu, aby „Złote standardy” The Ritz-Carlton były utrzymywane życzliwie i z troską każdego dnia. Są one fundamentem The Ritz-Carlton, dzięki któremu każdego dnia możemy stawać się lepsi. To właśnie dzięki temu fundamentowi i przekonaniu, że nasza kultura jest źródłem sukcesu, The Ritz Carlton ma reputację globalnego lidera marki w dziedzinie luksusowego hotelarstwa. Pracując w naszym zespole, będziesz poznawać i egzekwować nasze Złote standardy, takie jak Przyrzeczenie pracownicze, Credo i Wartości obsługi. Z kolei naszą obietnicą wobec Ciebie jest stworzenie możliwości do czerpania dumy ze swojej pracy oraz z tego, z kim pracujesz. Stając się częścią zespołu The Ritz-Carlton, dołączasz do portfolio marek Marriott International. Bądź tam, gdzie możesz pracować najlepiej, jak potrafisz, rozpocznij realizację zamierzeń, poczuj przynależność do niesamowitej globalnej społeczności i stań się najlepszą wersją siebie.

دوام كامل لينكدإن

Mgr-Front Office I

في الموقع - قطر - الدوحة ١٩ أغسطس ٢٠٢٦

أخرى

Additional Information Job Number 26104412 Job Category Rooms & Guest Services Operations Location Ras Abu Abboud Street, Doha, Qatar, Qatar, 26662VIEW ON MAP Schedule Full Time Located Remotely? N Position Type Management Job Summary Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. CANDIDATE PROFILE Education And Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Maintaining Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Responds to and handles guest problems and complaints. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. Ensures employees understand customer service expectations and parameters. Interacts with guests to obtain feedback on product quality and service levels. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Managing Projects and Policies Implements the customer recognition/service program, communicating and ensuring the process. Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Supervises same day selling procedures to maximize room revenue and control property occupancy. Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Supporting Human Resource Activities Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns. Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Participates in employee progressive discipline procedures. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Performs all duties at the Front Desk as necessary. Runs Front Desk shifts whenever necessary. Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Con oltre 100 strutture premiate in tutto il mondo, il personale The Ritz-Carlton crea momenti talmente straordinari da rendere indimenticabili le esperienze degli ospiti. Attraiamo i migliori professionisti del settore ricettivo del mondo, in grado di dare vita a ricordi che durano per sempre, nella convinzione che tutti possono trovare la propria realizzazione quando sono messi in condizione di essere creativi, premurosi e comprensivi. Ogni giorno ridefiniamo gli standard dei servizi di lusso più speciali e straordinari in tutto il mondo e siamo orgogliosi di offrire l'eccellenza nella cura e nel comfort dei nostri ospiti. Il tuo ruolo sarà di garantire che gli "standard di eccellenza" The Ritz-Carlton siano erogati ogni giorno con cortesia e attenzione. Gli standard di eccellenza costituiscono il fondamento di Ritz-Carlton e sono ciò che ci spinge a migliorarci giorno dopo giorno. È su queste basi e sulla convinzione che la nostra cultura sia fondamentale per il successo che The Ritz Carlton si è guadagnato la reputazione di brand leader mondiale nell'accoglienza di lusso. In qualità di componente del nostro team imparerai e rappresenterai gli standard di eccellenza, come la Promessa dei dipendenti, il Credo e i Valori del servizio. E la nostra promessa a te è di offrirti la possibilità di provare orgoglio per il lavoro che svolgi e per le persone con cui lavori. Entrando a far parte di Ritz-Carlton ti unirai a un portfolio di brand con Marriott International. Scegli un ambiente dove puoi svolgere al meglio il tuo lavoro, iniziare il tuo percorso verso i tuoi obiettivi, entrare a far parte di un fantastico team globale e diventare la versione migliore di te.

دوام كامل لينكدإن

Mgr-Front Office I

في الموقع - قطر - الدوحة ١٩ أغسطس ٢٠٢٦

أخرى

Additional Information Job Number 26104412 Job Category Rooms & Guest Services Operations Location Ras Abu Abboud Street, Doha, Qatar, Qatar, 26662VIEW ON MAP Schedule Full Time Located Remotely? N Position Type Management Job Summary Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. CANDIDATE PROFILE Education And Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Maintaining Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Responds to and handles guest problems and complaints. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. Ensures employees understand customer service expectations and parameters. Interacts with guests to obtain feedback on product quality and service levels. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Managing Projects and Policies Implements the customer recognition/service program, communicating and ensuring the process. Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Supervises same day selling procedures to maximize room revenue and control property occupancy. Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Supporting Human Resource Activities Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns. Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Participates in employee progressive discipline procedures. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Performs all duties at the Front Desk as necessary. Runs Front Desk shifts whenever necessary. Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Dans plus de 100 établissements primés à travers le monde, le personnel de l'enseigne Ritz-Carlton crée des expériences si exceptionnelles qu'elles restent gravées dans la mémoire des clients longtemps après leur séjour. L'enseigne attire les meilleurs talents de l'hôtellerie du monde entier, qui perpétuent la tradition de créer des souvenirs inoubliables. Nous avons la conviction que chaque personne peut réussir si on lui donne les moyens d'être créative, attentionnée et empathique. Chaque jour, nous définissons la norme d'un service luxueux, exclusif et inégalé dans le monde entier. C'est notre grande fierté d'offrir à notre clientèle l'excellence en matière de confort et d'hospitalité. Votre rôle consistera à veiller à ce que les normes d'excellence de l'enseigne Ritz-Carlton soient respectées chaque jour, de manière élégante et réfléchie. Ces normes constituent le fondement des établissements Ritz-Carlton et elles nous poussent à nous surpasser chaque jour. C'est grâce à elles et à notre conviction que notre culture contribue à notre succès que Ritz-Carlton a acquis la réputation d'une enseigne mondiale leader dans le secteur de l'hôtellerie de luxe. En tant que membre de notre équipe, vous apprendrez et appliquerez nos normes d'excellence, telles que notre promesse des employés, notre credo et nos valeurs de service. En contrepartie, nous vous offrons la possibilité d'éprouver de la fierté à l'égard de votre travail et de vos collègues. En intégrant l'équipe Ritz-Carlton, vous rejoignez également le portefeuille d'établissements de Marriott International. Choisissez une entreprise qui vous donne la possibilité de donner le meilleur de vous-même, de donner un sens à votre vie professionnelle, de faire partie d'une incroyable équipe internationale et de devenir la meilleure version de vous-même.

دوام كامل لينكدإن

Mgr-Front Office I

في الموقع - قطر - الدوحة ١٩ أغسطس ٢٠٢٦

أخرى

Additional Information Job Number 26104412 Job Category Rooms & Guest Services Operations Location Ras Abu Abboud Street, Doha, Qatar, Qatar, 26662VIEW ON MAP Schedule Full Time Located Remotely? N Position Type Management Job Summary Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. CANDIDATE PROFILE Education And Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Maintaining Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Responds to and handles guest problems and complaints. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. Ensures employees understand customer service expectations and parameters. Interacts with guests to obtain feedback on product quality and service levels. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Managing Projects and Policies Implements the customer recognition/service program, communicating and ensuring the process. Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Supervises same day selling procedures to maximize room revenue and control property occupancy. Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Supporting Human Resource Activities Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns. Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Participates in employee progressive discipline procedures. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Performs all duties at the Front Desk as necessary. Runs Front Desk shifts whenever necessary. Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Бренд The Ritz-Carlton – это более 100 расположенных по всему миру отелей, получивших всеобщее признание. Мы обслуживаем гостей наших отелей на таком высоком уровне, что они остаются под впечатлением еще долгое время после отъезда. У нас работают лучшие в мире специалисты гостиничной отрасли, которые делают все, чтобы гости получали максимум удовольствия от пребывания у нас. Мы считаем, что в нашем бизнесе успех сопутствует тому, кто может проявлять свои творческие способности, вдумчиво работать и быть отзывчивым. Каждый день мы задаем стандарты качества уникальных услуг для всего мира и по праву гордимся тем, что можем обеспечить для наших гостей услуги и удобства высочайшего уровня. Вы должны будете проявлять все свое внимание, чтобы обеспечивать повседневное соблюдение «Золотых стандартов» The Ritz-Carlton. Золотые стандарты – это основа деятельности The Ritz-Carlton и то, что помогает нам становиться лучше с каждым днем. Эти стандарты укрепляют нашу веру в то, что культура бренда лежит в основе успеха, который помог The Ritz-Carlton стать мировым лидером среди сетей элитных отелей. Став членом нашего коллектива, вы освоите и будете демонстрировать на самом высоком уровне такие «Золотые стандарты», как «Обязательства сотрудников», «Кредо» и «Ценности обслуживания». А мы обязуемся дать вам возможность гордиться работой, которую вы будете выполнять, и людьми, с которыми вы будете работать. Выбрав работу в The Ritz-Carlton, вы станете частью коллектива одного из брендов Marriott International. Делайте то, что у вас получается лучше всего, начните движение к своей цели, присоединитесь к удивительной глобальной команде и измените свою жизнь к лучшему.

دوام كامل لينكدإن

Front Office Manager

في الموقع - قطر - الدوحة ١٩ أغسطس ٢٠٢٦

أخرى

Additional Information Job Number 26104412 Job Category Rooms & Guest Services Operations Location Ras Abu Abboud Street, Doha, Qatar, Qatar, 26662VIEW ON MAP Schedule Full Time Located Remotely? N Position Type Management Job Summary Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. CANDIDATE PROFILE Education And Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Maintaining Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Responds to and handles guest problems and complaints. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. Ensures employees understand customer service expectations and parameters. Interacts with guests to obtain feedback on product quality and service levels. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Managing Projects and Policies Implements the customer recognition/service program, communicating and ensuring the process. Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Supervises same day selling procedures to maximize room revenue and control property occupancy. Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Supporting Human Resource Activities Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns. Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Participates in employee progressive discipline procedures. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Performs all duties at the Front Desk as necessary. Runs Front Desk shifts whenever necessary. Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

دوام كامل من ١ إلى ٦ سنة Naukri Gulf

Welcomer (Front Office Agent)

في الموقع - قطر - الدوحة ١٠ أغسطس ٢٠٢٦

الإدارة

قدم خدمة مكتب أمامي ودودة وفعالة ومهنية، بما في ذلك الترحيب الحار وتسجيل الوصول وتسجيل المغادرة. استبْقِ احتياجات الضيوف، وتعامل مع المعاملات النقدية، وحافظ على معايير خدمة بولمان. راقب حالة الغرفة، وتدارك شكاوى الضيوف، وضمان رضا الضيوف. حافظ على ملفات تعريف الضيوف بدقة وتبع بروتوكولات كبار الشخصيات. الالتزام بمتطلبات الحكومية المحلية وتوجيهات بولمان لإدارة الضيوف.الملف المرغوب للمرشحالنجاح في بيئات سريعة الوتيرة ويحب خلق تجارب ضيفين لا تُنسى. الخبرة السابقة في الضيافة ميزة قوية. متمكن تقنيًا مع أوبرا أو أنظمة مشابهة، يميل إلى خدمة الضيوف، ذو سِهريّة اجتماعية، ويتمتع بعقلية خدمية حقيقية. الطلاقة في اللغة الإنجليزية؛ لغات إضافية تعتبر ميزة كبيرة. عقلية مبيعات دافعة

Provide friendly, efficient, and professional front office service, including warm welcomes, check-ins, and check-outs. Anticipate guest needs, handle cash transactions, and maintain Pullman service standards. Monitor room status, manage guest complaints, and ensure guest satisfaction. Maintain accurate guest profiles and follow VIP protocols. Adhere to local government requirements and Pullman guidelines for guest management.Desired Candidate ProfileThriving in fast-paced environments and love creating memorable guest experiences. Previous experience in hospitality is a strong advantage. Tech-savvy with Opera or similar systems Guest-oriented, approachable, and genuinely service-minded Fluency in English; additional languages are great asset Sales-driven mindset

دوام كامل

Guest Service Officer- Front Office

في الموقع - قطر - الدوحة ٢٠ يوليو ٢٠٢٦

أخرى

Organization- Andaz Doha Summary At Andaz Doha, we focus on our brand promise of delivering Moments of More by offering challenging and rewarding careers that are more than just your typical job. Our values of Wellbeing, Inclusion, Respect, Empathy, Integrity, and Experimentation are the core of what we do. Our family atmosphere is what keeps our colleagues highly engaged. The Guest Service Officer is responsible for creating a welcoming and memorable arrival and departure experience for guests. The role handles front desk operations, guest inquiries, check-in/check-out procedures, and ensures all guest requests are managed efficiently in line with Andaz and Hyatt service standards. Qualifications Diploma or Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field. Minimum 1–2 years of Front Office experience in an upscale or luxury hotel. Strong knowledge of front office operations, guest relations, and hotel procedures. Excellent verbal and written communication skills in English. Ability to handle guest requests and complaints efficiently and professionally. Proficient in Microsoft Office and hotel PMS systems (e.g., Opera). Ability to work flexible shifts, including weekends and public holidays.

دوام كامل

Guest Service Officer- Front Office

في الموقع - قطر - الدوحة ٢٠ يوليو ٢٠٢٦

أخرى

دوام كامل لينكدإن

Front Desk Agent

في الموقع - قطر - الدوحة ١٣ أغسطس ٢٠٢٦

أخرى

Job Description We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward. This position is based at City Centre Rotana, Doha As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as- Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems Maintain the privacy of all guests by ensuring that no details of the guests are disclosed Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings Skills Education, Qualifications & Experiences You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage. Knowledge & Competencies The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies- Understanding the Job Taking Responsibility Recognizing Differences Customer Focus Adaptability Teamwork

دوام كامل

Front Desk Agent

في الموقع - قطر - الدوحة ٢٢ يوليو ٢٠٢٦

أخرى

دوام كامل لينكدإن

Supervisor-Front Office

في الموقع - قطر - الدوحة ١٩ أغسطس ٢٠٢٦

أخرى

Additional Information Job Number 26104514 Job Category Rooms & Guest Services Operations Location Ras Abu Abboud Street, Doha, Qatar, Qatar, 26662VIEW ON MAP Schedule Full Time Located Remotely? N Position Type Non-Management Position Summary Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Preferred Qualifications Education: High school diploma or G. E. D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. The Ritz-Carlton Ladies and Gentlemen, dünya çapında 100'den fazla ödüllü tesiste öylesine olağanüstü deneyimler yaratır ki, misafirlerimiz konaklamadan yıllar sonra bile bu deneyimleri hatırlar. Misafirlerimizin yaşamları boyu unutmayacağı anılara sahip olmasını sağlayan dünyanın en iyi konaklama profesyonelleri olarak yaratıcı, düşünceli ve şefkatli olma gücü verildiğinde herkesin başarılı olacağına inanıyoruz. Her gün, tüm dünya için nadir ve özel lüks hizmet standardını belirliyor ve misafirlerimize kusursuz ilgi ve konfor sunmaktan gurur duyuyoruz. Rolünüz, The Ritz-Carlton'ın"Altın Standartlarının" her gün nezaketle ve düşünceli bir şekilde uygulanmasını sağlamak olacaktır. Altın Standartlar, The Ritz-Carlton'ın temelini teşkil eder ve her gün bir önceki günden daha iyi olmamız için bize rehberlik eder. The Ritz Carlton'ın lüks konaklamada küresel bir marka lideri olarak ün kazanmasını sağlayan unsur, bu temel ve kültürümüzün başarıyı artırdığına olan inancımızdır. Ekibimizin bir parçası olarak, Çalışan Vaadimiz, İnancımız ve Hizmet Değerlerimiz gibi Altın Standartlarımızı öğrenecek ve bunlara örnek oluşturacaksınız. Karşılığında biz de size yaptığınız işle ve birlikte çalıştığınız kişilerle gurur duyma şansı sunacağımıza söz veriyoruz. The Ritz-Carlton'a katılarak, Marriott International çatısı altındaki bir markalar portföyünün parçası olursunuz. İşinizi en iyi şekilde yapabileceğiniz yeri tercih edin , amacınızı gerçekleştirmeye başlayın , mükemmel bir küresel ekibin üyesi olun ve hayallerinize ulaşmayı başarın .

دوام كامل لينكدإن

Supervisor-Front Office

في الموقع - قطر - الدوحة ١٩ أغسطس ٢٠٢٦

أخرى

Additional Information Job Number 26104514 Job Category Rooms & Guest Services Operations Location Ras Abu Abboud Street, Doha, Qatar, Qatar, 26662VIEW ON MAP Schedule Full Time Located Remotely? N Position Type Non-Management Position Summary Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Preferred Qualifications Education: High school diploma or G. E. D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 전 세계 100개 이상의 수상 경력에 빛나는 리츠칼튼은 고객이 머무른 후에도 오래도록 기억에 남을 특별한 경험을 선사합니다. 리츠칼튼은 우리를 찾는 고객들이 평생 좋은 추억을 간직할 수 있도록 세계 최고의 호스피탈리티 전문가들을 영입하고 있으며, 창의적이고, 사려 깊고, 열정적인 태도를 지닌 사람이라면 모두가 성공할 수 있다고 믿습니다. 하루도 빠짐 없이 희소성과 특별함이 있는 럭셔리 서비스의 기준을 세우고 전 세계 고객에게 보살핌과 편안함을 드리기 위해 탁월한 서비스를 제공하는 것에 자부심을 느끼고 있습니다. 여러분의 역할은리츠칼튼의 '골드 스탠다드(Gold Standards)'를 고객에게 매일 우아하고 사려 깊게 전달하는 것입니다. 골드 스탠다드는 리츠칼튼의 근간이며, 매일 우리가 지난 날보다 더 나은 사람이 되도록 인도하는 역할이 되어줍니다. 리츠칼튼을 성공적으로 이끈 문화, 즉 고객 서비스에 대한 토대와 신념을 통해 럭셔리 호스피탈리티 분야의 글로벌 브랜드 리더로서의 명성을 얻었습니다. 우리 팀의 일원으로서 여러분은 직원 약속, 신조 및 서비스 가치와 같은 골드 스탠다드에 대해 배우고 모범을 보일 것입니다. 리츠칼튼은 여러분이 하는 일과 여러분이 함께 일하는 사람들에 대해 자부심을 기회를 약속 드립니다. 리츠칼튼에 입사하면 메리어트 인터내셔널의 브랜드 포트폴리오에 합류하게 됩니다. 최선 을 다해 일하고, 목표 를 향해 달리며, 훌륭한 글로벌 팀의 일원으 로 최고의 나를 만들고 싶다면 리츠칼튼의 문을 두드리세요.

دوام كامل لينكدإن

Supervisor-Front Office

في الموقع - قطر - الدوحة ١٩ أغسطس ٢٠٢٦

أخرى

Additional Information Job Number 26104514 Job Category Rooms & Guest Services Operations Location Ras Abu Abboud Street, Doha, Qatar, Qatar, 26662VIEW ON MAP Schedule Full Time Located Remotely? N Position Type Non-Management Position Summary Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Preferred Qualifications Education: High school diploma or G. E. D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. في أكثر من 100 فندق حائز على جوائز في جميع أنحاء العالم، يخلق فندق ريتز كارلتون للسيدات والرجال تجارب استثنائية للغاية لدرجة أنه بعد فترة طويلة من إقامة الضيف معنا، تبقى التجربة معه. من خلال جذب أفضل محترفي الضيافة في العالم الذين يرسمون ذكريات تدوم مدى الحياة، نعتقد أن الجميع ينجحون عندما يتم تمكينهم من أن يكونوا مبدعين ومفكرين ومتعاطفين. كل يوم، نضع معايير الخدمة الفاخرة النادرة والخاصة في جميع أنحاء العالم ونفخر بأنفسنا لتقديم التميز في رعاية وراحة ضيوفنا. سيكون دورك هو ضمان تقديم "المعايير الذهبية" لفندق الريتز كارلتون بلطف وعناية كل يوم. المعايير الذهبية هي أساس فندق الريتز كارلتون وهي ما يرشدنا كل يوم لنكون أفضل من اليوم التالي. هذا هو الأساس وإيماننا بأن ثقافتنا هي الدافع وراء النجاح الذي من خلاله اكتسب فندق الريتز كارلتون سمعة باعتباره علامة تجارية عالمية رائدة في مجال الضيافة الفاخرة. كجزء من فريقنا، ستتعلم وتجسد المعايير الذهبية، مثل وعد الموظف والعقيدة وقيم الخدمة الخاصة بنا. ووعدنا لك هو أننا نقدم الفرصة لتكون فخورًا بالعمل الذي تقوم به ومع من تعمل معه. عند الانضمام إلى فندق الريتز كارلتون، فإنك تنضم إلى مجموعة من العلامات التجارية مع ماريوت الدولية. كن في المكان الذي يمكنك فيه القيام بأفضل أعمالك، وابدأ هدفك، وانتمي إلى فريق عالمي مذهل، لتصبح أفضل نسخة منك.

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في الموقع - قطر - الدوحة ٧ أغسطس ٢٠٢٦

الإدارة

قيادة والإشراف على جميع عمليات قسم الاستقبال، بما في ذلك الاستقبال، علاقات النزلاء، الكونسيرج، مكتب الاستقبال، السبا وإدارة الوردية. ضمان تجربة ضيف سلسة من الوصول حتى المغادرة مع الحفاظ على أعلى مستويات رضا الضيوف. تطوير وتنفيذ استراتيجيات لتعزيز جودة الخدمة، والكفاءة التشغيلية، وولاء الضيوف. مراقبة العمليات اليومية، مخزون الغرف، الإشغال، وردود فعل الضيوف لتحسين الأداء. التعاون الوثيق مع قسم التدبير المنزلي، الحجوزات، المبيعات، إدارة الإيرادات، وغيرها من الأقسام لضمان سير عمليات الفندق بسلاسة. التعامل مع مخاوف الضيوف وعمليات استرداد الخدمة بسرعة وبشكل مهني. إعداد وإدارة ميزانيات الأقسام والتوقعات والنفقات مع تحقيق الأهداف المالية والتشغيلية. ضمان الالتزام بسياسات الشركة، والتنظيمات المحلية، ومتطلبات الصحة والسلامة. تحليل تقارير التشغيل ومؤشرات الأداء الرئيسية لتحديد فرص التحسين المستمر. توظيف، وتدريب، وتوجيه، وتطوير فريق الاستقبال، مع تعزيز ثقافة التميز والعمل الجماعي وخدمة تتمحور حول الضيف.المرشح المثاليدرجة البكالوريوس في إدارة الضيافة، إدارة الفنادق، إدارة الأعمال، أو مجال ذو صلة. خبرة لا تقل عن 8-10 سنوات في تجربة قسم الاستقبال المتقدمة، بما في ذلك سنتين على الأقل في دور قيادي رفيع المستوى ضمن صناعة الضيافة. يفضل الخبرة في فندق فاخر أو علامة فندقية معترف بها دولياً. معرفة قوية بعمليات قسم الاستقبال، وخدمة الضيوف، ومبادئ إدارة الإيرادات، وأنظمة إدارة ممتلكات الفندق (PMS). قدرات قيادية مثبتة، وتطوير الفريق، وحل المشكلات. مهارات اتصال وتفاعل وتنظيم ممتازة. إجادة استخدام Microsoft Office وأنظمة إدارة ممتلكات الفندق (PMS).

Lead and oversee all Front Office operations, including Reception, Guest Relations, Concierge, Bell Desk, Spa and Duty Management. Ensure a seamless guest journey from arrival to departure while maintaining the highest levels of guest satisfaction. Develop and implement strategies to enhance service quality, operational efficiency, and guest loyalty. Monitor daily operations, room inventory, occupancy, and guest feedback to optimize performance. Collaborate closely with Housekeeping, Reservations, Sales, Revenue Management, and other departments to ensure smooth hotel operations. Handle guest concerns and service recovery promptly and professionally. Prepare and manage departmental budgets, forecasts, and expenses while achieving financial and operational objectives. Ensure compliance with company policies, local regulations, and health and safety requirements. Analyze operational reports and key performance indicators to identify opportunities for continuous improvement. Recruit, train, coach, and develop the Front Office team, fostering a culture of excellence, teamwork, and guest-centric service.Desired Candidate ProfileBachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field. Minimum 8 10 years of progressive Front Office experience, including at least 2 years in a senior leadership role within the hospitality industry. Experience in a luxury or internationally recognized hotel brand is preferred. Strong knowledge of Front Office operations, guest service, revenue management principles, and hotel property management systems. Proven leadership, team development, and problem-solving abilities. Excellent communication, interpersonal, and organizational skills. Proficiency in Microsoft Office and hotel property management systems (PMS).

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في الموقع - قطر - الدوحة ٧ أغسطس ٢٠٢٦

الموارد البشرية

قيادة والإشراف على جميع عمليات قسم الاستقبال، بما في ذلك الاستقبال، علاقات النزلاء، الكونسيرج، مكتب الاستقبال، السبا والتوجيه الإداري. ضمان رحلة ضيف سلسة من الوصول إلى المغادرة مع الحفاظ على أعلى مستويات رضا النزلاء. تطوير وتنفيذ استراتيجيات لتحسين جودة الخدمة والكفاءة التشغيلية وولاء الضيوف. متابعة عمليات التشغيل اليومية وجرد الغرف والإشغال وتعليقات الضيوف لتحسين الأداء. التعاون عن كثب مع قسم التدبير المنزلي، الحجوزات، المبيعات، إدارة الإيرادات، وغيرها من الأقسام لضمان سير عمل سلس في الفندق. معالجة هموم النزلاء واسترداد الخدمة بسرعة وبشكل مهني. إعداد وإدارة ميزانيات القسم وتوقعاته ومصروفاته مع تحقيق الأهداف المالية والتشغيلية. ضمان الامتثال لسياسات الشركة واللوائح المحلية ومتطلبات الصحة والسلامة. تحليل تقارير التشغيل ومؤشرات الأداء الرئيسية لتحديد فرص التحسين المستمر. توظيف وتدريب وتوجيه وتطوير فريق الاستقبال، مع تعزيز ثقافة التميز والعمل الجماعي وخدمة ضيوف مركزة.الوارِد المرشح المرغوب فيهدرجة البكالوريوس في إدارة الضيافة، إدارة الفنادق، إدارة الأعمال، أو مجال ذي صلة. خبرة لا تقل عن 8–10 سنوات في مجال الاستقبال مع وجود سنتين على الأقل في دور قيادي رفيع المستوى ضمن قطاع الضيافة. يفضل أن تكون الخبرة في فندق فخم أو علامة فندقية دولية معروفة. معرفة قوية بعمليات قسم الاستقبال وخدمة النزلاء ومبادئ إدارة الإيرادات وأنظمة إدارة الفنادق (PMS). قدرات قيادية مثبتة وتطوير الفريق وحل المشكلات. مهارات اتصال وتفاعل وتنظيم ممتازة. إتقان استخدام مايكروسوفت أوفيس وأنظمة إدارة ممتلكات الفندق (PMS).

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موظف خدمة الضيوف - مكتب الاستقبال

في الموقع - قطر - الدوحة ٢٠ يوليو ٢٠٢٦

الضيافة والسياحة

<h2 class="h5">وصف الوظيفة</h2> <div class="t-break" data-jb-field="description"> في أنداز الدوحة، نركز على وعد علامتنا التجارية بتقديم لحظات أكثر من خلال توفير وظائف تتحدى و تكافئ أكثر من مجرد وظيفة عادية. قيمنا من الرفاهية، الشمولية، الاحترام، التعاطف، النزاهة، والتجريب هي جوهر ما نقوم به. أجوائنا العائلية هي ما يجعل موظفينا مشاركين للغاية. موظف خدمة الضيوف مسؤول عن خلق تجربة وصول ومغادرة ترحب بالضيوف وتبقى ذاكرة. تتولى هذه الوظيفة عمليات الاستقبال، استفسارات الضيوف، إجراءات الدخول/المغادرة، وتضمن أن تتم إدارة جميعRequests الضيوف بكفاءة بما يتوافق مع معايير خدمة أنداز وهالت. المؤهلات: <ul><li>دبلوم أو درجة البكالوريوس في إدارة الضيافة، السياحة، إدارة الأعمال، أو مجال ذي صلة.</li><li>خبرة لا تقل عن 1–2 سنوات في قسم الاستقبال بفندق راقي أو فندق فاخر.</li><li>معرفة قوية بعمليات الاستقبال، علاقات الضيوف، وإجراءات الفندق.</li><li>مهارات تواصل شفوية وكتابية ممتازة باللغة الإنجليزية.</li><li>القدرة على التعامل مع طلبات وشكاوى الضيوف بكفاءة واحترافية.</li><li>الإتقان في Microsoft Office وأنظمة إدارة الفندق (مثلاً Opera).</li><li>القدرة على العمل بنظام الورديات المرنة، بما في ذلك عطلات نهاية الأسبوع والعطل الرسمية.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> At Andaz Doha, we focus on our brand promise of delivering Moments of More by offering challenging and rewarding careers that are more than just your typical job. Our values of Wellbeing, Inclusion, Respect, Empathy, Integrity, and Experimentation are the core of what we do. Our family atmosphere is what keeps our colleagues highly engaged. The Guest Service Officer is responsible for creating a welcoming and memorable arrival and departure experience for guests. The role handles front desk operations, guest inquiries, check-in/check-out procedures, and ensures all guest requests are managed efficiently in line with Andaz and Hyatt service standards. Qualifications: <ul><li>Diploma or Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field.</li><li>Minimum 1–2 years of Front Office experience in an upscale or luxury hotel.</li><li>Strong knowledge of front office operations, guest relations, and hotel procedures.</li><li>Excellent verbal and written communication skills in English.</li><li>Ability to handle guest requests and complaints efficiently and professionally.</li><li>Proficient in Microsoft Office and hotel PMS systems (e.g., Opera).</li><li>Ability to work flexible shifts, including weekends and public holidays.</li></ul> </div>

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مدير المكتب الأمامي

في الموقع - قطر - الدوحة ٥ يوليو ٢٠٢٦

أخرى

<h2 class="h5">وصف الوظيفة</h2> <div class="t-break" data-jb-field="description"> ملخص الوظيفة يساعد مدير المكتب الأمامي في إدارة وظائف المكتب الأمامي ومراقبة الموظفين يوميًا. تشمل مناطق المكتب الأمامي موظفي الاستقبال/الباب، وخدمة الرسائل والرد الآلي وخدمات النزلاء/الاستقبال. يوجه المنصب العمل مع المدراء والموظفين لتنفيذ الإجراءات التي تضمن عمل تسجيل الوصول والمغادرة بكفاءة. يضمن رضا النزلاء والموظفين ويحقق الأداء المالي للدارة. الملف المرشح  التعليم والخبرة • دبلوم المدرسة الثانوية أو GED؛ خبرة سنتين في خدمات النزلاء، المكتب الأمامي، أو المجال المهني ذات الصلة. أو • درجة سنتين من جامعة معتمدة في إدارة الفنادق والمطاعم، الضيافة، إدارة الأعمال، أو تخصص ذي صلة؛ لا حاجة لخبرة عمل. الأنشطة الأساسية للوظيفة الحفاظ على أهداف خدمات النزلاء والمكتب الأمامي • يدير العمليات اليومية، مع التأكد من الجودة والمعايير وتلبية توقعات العملاء يوميًا. • يضع أهدافًا وخطط محددة لتحديد الأولويات والتنظيم وإنجاز العمل. • يتعامل مع الشكاوى ويسوي النزاعات ويحل الشكاوى والخلافات، أو يتفاوض مع الآخرين بطرق أخرى. • يراقب مستويات التوظيف لضمان تلبية خدمات النزلاء والاحتياجات التشغيلية والأهداف المالية. • يضمن أن التواصل الدوري المستمر يحدث مع الموظفين لخلق الوعي بالأهداف التجارية والتواصل بالمتوقعات، ويعترف بالأداء وينتج النتائج المرجوة. • يفهم تأثير عمليات القسم على الأهداف والغايات المالية العامة للممتلكة ويدير لتحقيق الأهداف أو تجاوزها. دعم إدارة فريق المكتب الأمامي • يستخدم المهارات الشخصية والتواصل لقيادة الآخرين والتأثير عليهم وتشجيعهم؛ يدعو إلى اتخاذ قرارات مالية/تجارية سليمة؛ يظهر الأمانة/النزاهة؛ يقود بالمثال. • يشجع ويُبني الثقة المتبادلة والاحترام والتعاون بين أعضاء الفريق. • يعمل كنموذج يُظهر السلوكيات المناسبة. • يشرف ويدير الموظفين. يدير جميع العمليات اليومية. يفهم وظائف الموظفين بما يكفي لأداء الواجبات عند غياب الموظفين. • يؤسس ويحافظ على علاقات مفتوحة وتعاونية مع الموظفين ويضمن أن يفعل الموظفون الشيء نفسه داخل الفريق. • يشرف على جميع مجالات المكتب الأمامي في غياب مدير المكتب الأمامي أو مساعده. ضمان خدمة عملاء استثنائية • يقدم خدمات تفوق التوقعات لضمان رضا النزلاء والاحتفاظ بهم. • يحسن الخدمة من خلال التواصل ومساعدة الأفراد على فهم احتياجات النزلاء، وتقديم الإرشاد والتغذية الراجعة والتدريب الفردي عند الحاجة. • يستجيب لمشاكل وشكاوى النزلاء ويتعامل معها. • يضرب مثالًا إيجابيًا في علاقات النزلاء. • يمنح الموظفين القدرة على تقديم خدمة عملاء ممتازة. • يراقب سلوكيات الخدمة للموظفين ويقدم تغذية راجعة للأفراد. • يتفاعل مع العملاء للحصول على تغذية راجعة حول جودة المنتج ومستويات الخدمة والرضا العام. • يضمن فهم الموظفين لتوقعات خدمة العملاء والمعايير. • يتفاعل مع النزلاء للحصول على تغذية راجعة عن جودة المنتج ومستويات الخدمة. • يؤكد رضا النزلاء خلال جميع اجتماعات القسم ويركز على التحسين المستمر. إدارة المشاريع والسياسات • ينفذ برنامج تمييز/خدمة العملاء، مع التواصل وضمان العملية. • يدرّب الموظفين ويراقب التزامهم بجميع سياسات وإجراءات الائتمان لتقليل الديون السيئة والمبالغ المستردة. • يشرف على إجراءات البيع في نفس اليوم لزيادة إيراد الغرف والسيطرة على إشغال العقار. • يشرف على تشغيل ورديات المكتب الأمامي اليومية ويضمن الامتثال لجميع السياسات والمعايير والإجراءات. • يضمن أن تُدار سياسات الملكية بعدالة وباتساق، وتُكمل إجراءات ومواد الانضباط وفق الإجراءات القياسية وإجراءات التشغيل المحلي (SOPs و LSOPs) وتدعم عملية المراجعة من الزملاء. دعم أنشطة الموارد البشرية  • يدعم الاحتياجات التطويرية للآخرين والتوجيه أو الإرشاد أو المساعدة في تحسين المعرفة أو المهارات. • يجمع تعليقات الموظفين، يستخدم سياسة “الباب المفتوح” ويراجع نتائج رضا الموظفين لتحديد ومعالجة مشاكل أو مخاوف الموظفين. • يلفت انتباه مدير القسم وموارد بشرية إلى قضايا رضا الموظفين. • يساعد عند الحاجة في إجراء مقابلات وتوظيف أعضاء فريق الموظفين بالمهارات المناسبة. • يدعم برنامج توجيه قسم الموظفين لتلقي التدريب المناسب لبدء العمل بنجاح في وظيفتهم. • يشارك في إجراءات الانضباط التصاعدية للموظفين. مسؤوليات إضافية  • يقدم معلومات للمشرفين وزملاء العمل والرؤساء فرعيًا عن طريق الهاتف، أو كتابةً، أو بريد إلكتروني، أو حضورياً. • يحلل المعلومات ويقيّم النتائج لاختيار أفضل حل وحل المشكلات. • يطلع أو يحدث التنفيذيين والزملاء والرؤساء على المعلومات ذات الصلة في الوقت المناسب. • يؤدي جميع المهام في مكتب الاستقبال حسب الضرورة. • يدير مناوبات مكتب الاستقبال عندما يلزم الأمر. • يشارك في اجتماعات القسم ويواصل تبليغ رسالة واضحة ومتسقة بشأن أهداف المكتب الأمامي لإنتاج النتائج المرجوة. في مارييت الدولية، نحن ملتزمون بأن نكون صاحب عمل يوفر فرص متكافئة، مرحبين بالجميع ومتاح للجميع الوصول إلى الفرص. نحن نشجع بيئة يقدَّر فيها الخلفيات الفريدة لموظفينا ونحتفي بها. قوتنا الكبرى تكمن في مزيج غني من الثقافة والموهبة والخبرات لموظفينا. نحن ملتزمون بعدم التمييز على أساس أي أساس محمي، بما في ذلك الإعاقة، ووضع المحاربين القدماء، أو أي أساس آخر محمي بموجب القانون المعمول به. في لو ميريديان، نستوحى من عصر السفر الباهر، نحتفل بكل ثقافة بروح أوروبية مميزة تستمتع بالحياة الجميلة. ضيوفنا فضوليون ومبدعون وباحثون عن ثقافة كونية يقدرون لحظات الاتصال والتباطؤ للاستمتاع بالوجهة. نحن نقدم خدمة أصلية، أنيقة ولا تُنسى جنبًا إلى جنب مع تجارب تلهم النزلاء للاستمتاع بالحياة الجميلة. نحن نبحث عن أشخاص فضوليين ومبدعين للانضمام إلى فريقنا. إذا كنت تقدِّر التواصل مع ضيوف مماثلين لديك ولديك رغبة عميقة في خلق تجارب لا تُنسى، ندعوك لاستكشاف فرص العمل مع لو ميريديان. بالانضمام إلى لو ميريديان، تنضم إلى محفظة من العلامات التجارية لشركة مارييت الدولية. كن حيث يمكنك أداء أفضل عمل لك، ابدأ هدفك، انتمِ إلى فريق عالمي رائع، وكن أفضل نسخة من نفسك. </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. CANDIDATE PROFILE  Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Maintaining Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. Supporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and building mutual trust, respect, and cooperation among team members. • Serving as a role model to demonstrate appropriate behaviors. • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager. Ensuring Exceptional Customer Service  • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Responds to and handles guest problems and complaints. • Sets a positive example for guest relations. • Empowers employees to provide excellent customer service. • Observes service behaviors of employees and provides feedback to individuals. • Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. • Ensures employees understand customer service expectations and parameters. • Interacts with guests to obtain feedback on product quality and service levels. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Managing Projects and Policies • Implements the customer recognition/service program, communicating and ensuring the process. • Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. • Supervises same day selling procedures to maximize room revenue and control property occupancy. • Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Supporting Human Resource Activities  • Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns. • Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. • Participates in employee progressive discipline procedures. Additional Responsibilities  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Performs all duties at the Front Desk as necessary. • Runs Front Desk shifts whenever necessary. • Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. </div>

دوام كامل

Front Office Welcomer Supervisor

في الموقع - قطر - الدوحة ١٩ يوليو ٢٠٢٦

أخرى

Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster. Job Description Supervise daily front office operations, ensuring smooth check-in/check-out processes Lead and motivate the front desk team to maintain high service standards Handle guest inquiries, concerns, and special requests professionally and promptly Coordinate with other departments to ensure guest satisfaction Monitor room availability and assist with reservations when needed Train new team members and support ongoing development Ensure compliance with hotel policies, procedures, and brand standards Qualifications Previous experience in a front office, preferably in a supervisory capacity Strong communication and interpersonal skills Ability to lead a team and handle guest interactions with confidence and empathy Opera system experience Problem-solving mindset and attention to detail Additional Information Our Commitment To Diversity & Inclusion We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

وظائف مطورى واجهة مستخدم

مدير المكتب الأمامي

Front of House Manager

Mgr-Front Office I

Mgr-Front Office I

Mgr-Front Office I

Mgr-Front Office I

Front Office Manager

Welcomer (Front Office Agent)

Guest Service Officer- Front Office

Guest Service Officer- Front Office

Front Desk Agent

Front Desk Agent

Supervisor-Front Office

Supervisor-Front Office

Supervisor-Front Office

مدير قسم الاستقبال

مدير قسم الاستقبال

موظف خدمة الضيوف - مكتب الاستقبال

مدير المكتب الأمامي

Front Office Welcomer Supervisor

أصحاب المواقع

أصحاب العمل

الباحثين عن عمل

وظائف مطورى واجهة مستخدم

اشترك لتصلك وظائف وظائف مطورى واجهة مستخدم الجديدة دوريا علي بريدك