وظائف مدير مطعم في قطر

Additional Information Ticket restaurant: 7€<br><br>Job Number 26118100<br><br>Job Category Sales & Marketing<br><br>Location Omar Al Mukhtar Street, Area 61, Al Dafna, Street #850, PO Box 25500, Doha, Qatar VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Non-Management<br><br>The Multi-Property Assistant Social Media Manager is an integral member of the Marketing & Communications team, responsible for supporting the development and execution of social media and digital communications across assigned properties. Working under the leadership of the Director of Marketing & Communications, the role supports the creation of engaging, on-brand content that strengthens the hotels’ online presence, drives awareness, engagement and consideration, and supports commercial objectives across Rooms, Food & Beverage, Spa, Weddings and Events.<br><br>The role works closely with hotel operations, Food & Beverage, Sales, Revenue Management, e Commerce and external creative and media partners to ensure consistent, relevant and compelling communication across social media channels.<br><br>CANDIDATE PROFILE <br><br>Education And Experience<br><br>Required:<br><br>2-year degree from an accredited university in Marketing, Communications, Public Relations, Business Administration or related major and 2 years’ experience in marketing, communications, digital marketing, social media or related professional area; hospitality experience preferred.<br><br>OR<br><br>4-year bachelor's degree in Marketing, Communications, Public Relations, Business Administration or related major; 2 years’ experience in marketing, communications, digital marketing, social media or related professional area; hospitality experience preferred. Strong understanding of social media platforms, content creation and digital marketing trends. Experience managing social media accounts for a hospitality, lifestyle, F&B or consumer-facing brand is preferred. <br><br>CORE WORK ACTIVITIES<br><br>SOCIAL MEDIA STRATEGY & MANAGEMENT<br><br>Owns and manages the day-to-day social media presence across assigned properties and channels. Develops and executes social media strategies aligned with the hotels’ overall marketing, communications and commercial objectives. Establishes and maintains long-lead editorial and content calendars across all relevant social media platforms. Creates, curates and publishes engaging content across Instagram, Facebook, Linked In, You Tube and other relevant platforms. Develops engaging copy, captions, Stories, Reels and other short-form content tailored to each platform and target audience. Ensures social media content reflects the individual identity and positioning of each property while remaining aligned with Marriott brand standards and voice. Develops and executes social media campaigns supporting Rooms, Food & Beverage, Spa, Weddings, Events and other hotel initiatives. Identifies opportunities to create relevant, timely and engaging content based on hotel activity, guest experiences, trends and seasonal moments. Monitors social media trends, platform developments and competitor activity and incorporates relevant opportunities into the social media strategy. Continuously evaluates and optimizes content and channel performance to improve reach, engagement and conversion.<br><br>COMMUNITY MANAGEMENT & ONLINE REPUTATION<br><br>Manages active and engaged online communities across the hotels’ social media channels. Monitors and responds to comments, messages, mentions and online conversations in a timely and brand-appropriate manner. Proactively identifies guest feedback, positive mentions and potential issues across social media and escalates where appropriate. Leads proactive social listening and supports online reputation management across relevant channels. Ensures guest interactions and responses are consistent with hotel communication standards and brand guidelines.<br><br>CONTENT PRODUCTION & CREATIVE<br><br>Leads the planning and coordination of photography and video shoots for monthly, seasonal, festive and promotional campaigns. Works closely with Operations, Food & Beverage and other departments to identify and develop compelling content opportunities. Coordinates with photographers, videographers, designers, creative agencies and other external partners to produce high-quality visual and written content. Develops clear creative briefs and ensures content is delivered according to agreed timelines and campaign requirements. Maintains an organized library of approved photography, video and other digital assets. Identifies opportunities to maximize and repurpose content across multiple platforms and campaigns. Ensures all social media and digital content meets brand standards and required approval processes.<br><br>INFLUENCER & MEDIA ENGAGEMENT<br><br>Develops and maintains relationships with relevant local influencers, content creators and media contacts. Identifies and evaluates influencers and content creators aligned with the hotels’ positioning, target audiences and commercial objectives. Coordinates influencer collaborations, hosted experiences, content partnerships and social media activations. Manages influencer deliverables and ensures agreed content is received and published as required. Tracks influencer and media coverage and reports on relevant social media exposure and results. Supports PR and communications activities by identifying opportunities to amplify hotel news, events, activations and announcements through social media.<br><br>DIGITAL MARKETING & CAMPAIGN SUPPORT<br><br>Develops and executes social media campaigns that support hotel marketing and revenue-generating initiatives. Works closely with Food & Beverage, Sales, Rooms, Spa and Events teams to translate commercial promotions into compelling social media content. Leads the social media promotion of F&B activations, seasonal campaigns, weddings, events, spa offerings and room promotions. Coordinates with e Commerce and Revenue Management teams to ensure social media communications and promotional messaging are aligned with current offers and business priorities. Coordinates with media and advertising agencies on paid social media campaigns and digital activations. Monitors paid and organic campaign performance and recommends opportunities for optimization. Ensures all advertising and promotional content published through social media channels is accurate, approved and aligned with brand standards.<br><br>REPORTING & PERFORMANCE<br><br>Develops and maintains regular social media performance reports across assigned properties. Tracks key performance indicators including reach, engagement, audience growth, content performance and campaign results. Provides insights and recommendations based on social media performance, audience behavior and emerging trends. Communicates key social media results, opportunities and challenges to the Director of Marketing & Communications and relevant stakeholders. Uses performance data and insights to continuously refine content and social media strategies.<br><br>GENERAL<br><br>Acts as the primary point of contact for social media across assigned properties. Partners with the Director of Marketing & Communications to ensure social media activity supports the overall hotel marketing and communications strategy. Works collaboratively with property and above-property Marketing, e Commerce and Revenue Management teams. Supports the development and execution of integrated hotel marketing and communications activities where required. Maintains strong awareness of hospitality, lifestyle, digital marketing and social media trends. Performs other marketing and communications duties as assigned by the Director of Marketing & Communications.<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<br><br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

???? Welcome to Your Next Adventure!<br><br>Leads the Loyalty & Partnerships function, owning the loyalty program as a product-led retention and<br><br>monetization engine while building the commercial partnership network that makes membership genuinely<br><br>valuable. Accountable for loyalty program strategy, member lifecycle and engagement KPIs, partner acquisition<br><br>pipeline, and the team that delivers all of it. This is a combined program-ownership and commercial role —<br><br>equal parts loyalty architect and partnerships operator.<br><br>???? What You’ll Get Your Hands On<br><br> Own the end-to-end loyalty program strategy — tier design, earn/burn mechanics, member segmentation, lifecycle engagement, and program economics. Define and track the program’s core KPIs: active member rate, earn/redemption ratio, retention uplift attributable to loyalty, LTV impact, and program margin. Partner with Product and Tech to shape the loyalty product roadmap — new features, tier benefits, gamification, personalization, and integration with the broader Snoonu ecosystem. Lead quarterly program reviews with leadership: what’s working, what’s not, where the program needs to evolve, and how the competitive landscape is shifting. Design and execute member engagement campaigns in collaboration with CRM and Digital Marketing — re-engagement, tier upgrade nudges, milestone rewards, and seasonal activations. Own the member value proposition: ensure Loyalty Club membership is a genuine differentiator vs. competitor programs. Own the partner acquisition target for the Loyalty Club. Measured on net-new partners signed, quality and exclusivity of offers secured, and incremental member value delivered. Run the full outreach and deal cycle for new partnerships: research, pitch, negotiate, close. This is hands-on, especially in Year 1 while the team is being built. Negotiate offer terms, exclusivity windows, co-marketing commitments, and performance metrics with commercial sharpness and pace. Build vertical penetration plans: identify which categories move the needle most on member perceived value and prioritize acquisition accordingly. Prospect into new GCC geographies where the Loyalty Club can extend its partner network. Track competitor loyalty and rewards programs across the GCC — who they are partnering with, what mechanics they are using, and what is landing with members. Feed market intelligence into Product, Marketing, and Leadership — flag whitespace opportunities and positioning gaps before they become problems. Monitor member feedback, engagement data, and NPS on Loyalty Club offers — use it to sharpen both program design and acquisition priorities. Team management & structure Leads the Loyalty & Partnerships pillar with existing direct reports. Designs the pillar’s operating model: how work flows between program management, partner acquisition, and corporate marketing. Defines ownership, handoffs, and escalation paths. Coaches and develops team members — sets objectives, runs regular 1:1s, establishes operating rhythm, and holds the team to commercial and program outcomes. Sets team standards for CRM hygiene, reporting cadence, partner management, and cross-functional collaboration. Defines role clarity and career paths within the function. Any headcount or structural change follows standard org governance and approval processes. Stakeholder management Internal stakeholders: Director of Growth & Performance (strategic alignment and reporting), Head of CRM (lifecycle coordination and member data), Performance Marketing (acquisition-to-loyalty handoff), Senior Manager of Marketing Efficiency (analytics, attribution, and martech), Product & Tech (loyalty product roadmap), Brand & Marcom (co-marketing and brand partnerships), Legal and Finance (contract review, commercial terms, program economics). External stakeholders: Brand and merchant partners (restaurants, hotels, retail, wellness, entertainment, services), loyalty program platform and technology partners, GCC market partners for geographic expansion.<br><br>????‍♂️ The Magic You Bring<br><br>6+ years of progressive experience spanning loyalty program management, partnerships/BD, or commercial strategy — with at least 2 years at a senior or lead level. Direct experience owning or co-owning a loyalty, membership, or rewards program — understanding of tier design, earn/burn economics, engagement levers, and what makes a program retain users vs. just exist. Proven track record in B2B partner acquisition: net-new deals closed from cold, not account management on inherited books. Experience leading a team of 3–6 people — hiring, coaching, setting objectives, and managing performance. Full sales cycle ownership — discovery, proposals, negotiated terms, and closed deals. Not just meeting- setting for someone else to close. CRM discipline: Salesforce, Hub Spot, or equivalent. Pipeline is a live document; team CRM hygiene is a management responsibility. Hands-on experience running multi-channel outbound: Linked In Sales Navigator, email sequencing tools (Apollo, Outreach, Hub Spot Sequences, or equivalent), cold calling, and in-person visits. Strong written and verbal English. Arabic fluency is a significant advantage for Qatar and GCC market access.<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br> Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br> Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br> Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br> Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br> It's All About People: “Be a team player; together we are stronger.”<br><br>Real Builders Ship: “We turn ideas into products, plans into action, and challenges into opportunities.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!

About the Role<br>We are seeking an experienced and proactive Employee Relations Manager to foster a positive, productive, and compliant workplace environment. This role will lead employee relations initiatives, manage complex workplace matters, conduct investigations, and provide trusted guidance to managers and employees on employee relations best practices. The successful candidate will play a key role in strengthening employee engagement, supporting organizational culture, ensuring policy compliance, and promoting fair and consistent treatment across the organization.<br>Key Responsibilities Serve as the primary point of contact for employee relations matters across the organization. Lead and manage employee relations cases, including grievances, misconduct investigations, workplace conflicts, and performance-related concerns. Conduct fair, timely, and well-documented investigations and provide recommendations for resolution. Advise managers and employees on HR policies, workplace practices, employment regulations, and conflict resolution strategies. Develop and implement employee relations policies and initiatives that promote a respectful and inclusive workplace culture. Partner with Legal, HR Business Partners, and business leaders on sensitive employee matters. Deliver training and coaching to managers on employee relations, performance management, workplace conduct, and policy compliance. Analyze employee relations trends and metrics, identify risks, and recommend proactive solutions to improve engagement and retention. Support culture-building, change management, and employee engagement initiatives across the organization. Qualifications & Experience Education Bachelor's degree in Human Resources, Business Administration, Law, or a related field. Master's degree preferred. Experience Minimum 8 years of HR experience. At least 4 years specializing in Employee Relations, Investigations, Employee Experience, or HR Compliance. Strong knowledge of labor laws and employment regulations. Experience managing complex employee relations cases and investigations.<br>Key Competencies Employee Relations & Conflict Resolution Workplace Investigations Employment Law & Compliance Stakeholder Management Coaching & Influencing Communication & Negotiation Data Analysis & Reporting Change Management Employee Engagement & Culture Development

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Job Purpose</strong> The Project Manager – Catering is responsible for the overall planning, execution, management, and continuous improvement of assigned catering contracts, ensuring that all operational, financial, contractual, quality, food safety, and health &amp; safety objectives are achieved. The role provides strategic leadership to multidisciplinary teams while ensuring full compliance with client requirements, company policies, local regulations, and international food safety standards. The Project Manager is accountable for delivering exceptional catering services, maintaining high levels of customer satisfaction, achieving financial targets, developing employees, managing risks, protecting company assets, and fostering a culture of operational excellence and continuous improvement.</p><br><p><strong>Duties &amp; Responsibilities :</strong></p><ul><li><p>Provide overall leadership and management of assigned catering projects from mobilization through full operational delivery.</p></li><li><p>Ensure all catering operations are carried out efficiently while meeting contractual obligations, company standards, and client expectations.</p></li><li><p>Develop annual, quarterly, monthly, and weekly operational plans to achieve business objectives.</p></li><li><p>Monitor operational performance daily and implement immediate corrective actions whenever service levels fall below agreed standards.</p></li><li><p>Coordinate all departments including kitchen operations, food production, stewarding, housekeeping, laundry, accommodation services (where applicable), stores, transportation, and maintenance.</p></li><li><p>Continuously review operational processes to improve productivity, efficiency, service quality, and customer satisfaction.</p></li><li><p>Lead project mobilization and demobilization activities, ensuring smooth transition with minimal operational disruption.</p></li><li><p>Maintain effective communication with all internal departments to ensure seamless service delivery.</p></li><li><p>Build and maintain strong professional relationships with client representatives and key stakeholders.</p></li><li><p>Prepare annual operational budgets in consultation with senior management.</p></li><li><p>Monitor project revenue, operational expenditure, profitability, and financial performance against approved budgets.</p></li><li><p>Control food cost, labour cost, utility consumption, transportation expenses, and operating overheads.</p></li><li><p>Review daily sales reports, food consumption, purchasing trends, and inventory levels to minimize wastage.</p></li><li><p>Ensure complete compliance with HACCP, ISO 22000, local Ministry of Public Health regulations, and client food safety requirements.</p></li><li><p>Maintain the highest standards of food hygiene, sanitation, personal hygiene, and kitchen cleanliness.</p></li><li><p>Plan manpower requirements according to operational needs and contractual obligations.</p></li><li><p>Participate in recruitment, interviews, selection, onboarding, and mobilization of employees.</p></li><li><p>Ensure all contractual obligations and service level agreements (SLAs) are fully achieved.</p></li><li><p>Monitor contract performance and ensure compliance with all client requirements.</p></li></ul><br></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor's Degree in Hospitality Management, Hotel Management, Food Service Management, Business Administration, or a related discipline.</p></li><li><p>Professional certifications in HACCP, ISO 22000, Food Safety, IOSH or NEBOSH are preferred.</p></li><li><p>Project Management Professional (PMP) certification is an added advantage.</p></li><li><p>Minimum 10 years of progressive experience in industrial, defence, corporate, or remote-site catering.</p></li><li><p>Minimum 5 years in a senior management position leading large catering operations.</p></li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position directs and works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 2 years experience in the housekeeping or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Managing Housekeeping Operations and Budgets<br>• Ensures knowledge and understanding of OSHA regulations are up to date.<br>• Oversees all lost and found procedures.<br>• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.<br>• Inventories stock to ensure adequate supplies.<br>• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.<br>• Works effectively with the Engineering department on guest room maintenance needs.<br>• Understands and complies with loss prevention policies and procedures.<br>• Ensures all employees have proper supplies, equipment and uniforms.<br>• Supervises daily shift operations and ensures compliance with all housekeeping policies, standards and procedures.<br>• Assists in supervising an effective inspection program for all guestrooms and public space.<br>• Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.<br>• Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.<br>Ensuring Exceptional Customer Service<br>• Handles guest problems and complaints seeking assistance from supervisor as necessary.<br>• Assists in the review of comment cards and guest satisfaction results with employees.<br>• Empowers employees to provide excellent customer service within guidelines.<br>Conducting Human Resources Activities<br>• Supports training initiatives for all current and new employees.<br>• Participates as needed in the investigation of employee accidents.<br>• Communicates performance expectations to Housekeeping employees in accordance with job descriptions for each position and monitors progress.<br>• Coaches, counsels and encourages employees.<br>• Manages payroll administration.<br>• Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.<br>• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.<br>• Communicates areas in need of attention to staff and follows up to ensure understanding.<br>• Participates as needed in the interviewing and hiring of Housekeeping employee team members with the appropriate skills.<br>• Handles employee progressive disciplinary procedures as required.<br>• Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance.<br>• Supervises the Housekeeping shifts including "breaking out the house."<br>• Sets a positive example for guest relations.<br>• Participates in the employee performance appraisal process, giving feedback as needed.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position directs and works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 2 years experience in the housekeeping or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Managing Housekeeping Operations and Budgets<br>• Ensures knowledge and understanding of OSHA regulations are up to date.<br>• Oversees all lost and found procedures.<br>• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.<br>• Inventories stock to ensure adequate supplies.<br>• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.<br>• Works effectively with the Engineering department on guest room maintenance needs.<br>• Understands and complies with loss prevention policies and procedures.<br>• Ensures all employees have proper supplies, equipment and uniforms.<br>• Supervises daily shift operations and ensures compliance with all housekeeping policies, standards and procedures.<br>• Assists in supervising an effective inspection program for all guestrooms and public space.<br>• Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.<br>• Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.<br>Ensuring Exceptional Customer Service<br>• Handles guest problems and complaints seeking assistance from supervisor as necessary.<br>• Assists in the review of comment cards and guest satisfaction results with employees.<br>• Empowers employees to provide excellent customer service within guidelines.<br>Conducting Human Resources Activities<br>• Supports training initiatives for all current and new employees.<br>• Participates as needed in the investigation of employee accidents.<br>• Communicates performance expectations to Housekeeping employees in accordance with job descriptions for each position and monitors progress.<br>• Coaches, counsels and encourages employees.<br>• Manages payroll administration.<br>• Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.<br>• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.<br>• Communicates areas in need of attention to staff and follows up to ensure understanding.<br>• Participates as needed in the interviewing and hiring of Housekeeping employee team members with the appropriate skills.<br>• Handles employee progressive disciplinary procedures as required.<br>• Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance.<br>• Supervises the Housekeeping shifts including "breaking out the house."<br>• Sets a positive example for guest relations.<br>• Participates in the employee performance appraisal process, giving feedback as needed.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

About Us<br><br>As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the Inter Continental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.<br><br>Towering over the city center, our luxury Doha hotel is one of the tallest in Qatar. You’ll find us in the exclusive West Bay area, close to the city’s Doha Exhibition and Convention Centre, government offices, and corporate headquarters. Our spacious rooms and suites have panoramic city and sea views, while award-winning restaurants, state-of-the-art meeting venues, easy access to local highlights, a health, and fitness club, and a rooftop pool, ensure a memorable stay<br><br>Inter Continental Doha The City is looking for a Quality Manager to join our team.<br><br>As a Quality Manager, you will be responsible for driving the hotel’s quality agenda, ensuring that IHG and Inter Continental brand standards, service expectations and operational procedures are consistently understood, implemented and sustained.<br><br>Working closely with the Executive Committee, Heads of Department and operational teams, you will identify opportunities for improvement, translate quality insights into action and support the hotel in delivering exceptional guest experiences.<br><br>Your day-to-day<br><br>Own and support the end-to-end guest journey, ensuring it is thoughtfully designed, consistently delivered, and aligned with brand culture, luxury service philosophy, and Luxury Service Certifications and standards. Evaluate each guest touchpoint across all departments to ensure seamless, personalized, and anticipatory service experiences. Embed a strong culture of quality and service excellence across all departments through visible leadership and hands-on operational presence. Ensure consistent delivery of personalized, thoughtful, and detail-oriented service aligned with the hotel’s luxury service philosophy. Analyze Guest Love scores, Guest Satisfaction Index (GSI) results, and other guest feedback platforms to identify trends, strengths, and opportunities for improvement. Partner with Heads of Department to develop clear, actionable improvement plans aligned with departmental and hotel-wide metrics and goals. Plan and conduct regular internal quality audits, service evaluations, and compliance reviews across all operational areas.<br><br>What We Need From You<br><br>Previous experience in a Quality, Guest Experience, Operations or Rooms/Hotel Management role, preferably within a luxury or international hotel environment. Strong understanding of luxury hospitality standards, service excellence and quality assurance principles. Previous experience working with hotel quality programs, brand standards, audits or inspection processes. Strong analytical skills, with the ability to interpret guest feedback, quality scores and operational data and translate insights into action. Excellent observation and attention to detail, with a genuine passion for service excellence. Strong communication, coaching and influencing skills, with the ability to work effectively with colleagues at all levels. Confident in providing constructive feedback and challenging teams in a positive and solution-oriented manner. Strong understanding of continuous improvement and root-cause analysis. Excellent organizational and follow-up skills, with the ability to manage multiple priorities and initiatives. Previous experience within IHG Hotels & Resorts or another international luxury hospitality group would be an advantage.<br><br>What We Offer<br><br>In return, we offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch if this position matches your skills and interests and tell us how you could bring your individual competencies by clicking “Apply Online”<br><br>Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.<br><br>IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.<br><br>So, join us and you’ll become part of our ever-growing global family.<br><br>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>YOUR LEGACY STARTS WITH US<br>At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms &amp; suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you’re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life’s most meaningful moments.&nbsp;<br>FIND PURPOSE IN YOUR PASSION<br>At The Ritz-Carlton, we firmly believe that our Ladies &amp; Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.<br>Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:<br>A rewarding career within one of the most recognized and prestigious luxury brands in the world.<br>Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry.&nbsp;<br>Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.<br>Consistent &amp; reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.<br>A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:<br>Exclusive training and leadership development programs<br>Recognition and rewards for exceptional service<br>Preferential Members Rates at Marriott Hotels Globally<br>Dining &amp; Wellness discounts for your family and you<br>Medical Insurance Coverage<br>An HR team dedicated to your success and wellbeing<br>OUR EXPECTATIONS FROM THE ROLE:<br>Ensure staff is working together as a team. Inspect grooming and attire of staff and rectify any deficiencies. Communicate with guests, other employees, or departments to ensure guest needs are met. Respond to and try to fulfill any special banquet event arrangements. Set up banquet area/room, ensuring cleanliness and proper set up of furniture/equipment. Inspect and maintain table set-ups for cleanliness, neatness and agreement with group requirements and company standards, and resolve any problems. Document pertinent information in appropriate department logbook.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Develop and maintain positive working relationships with others, and support team to reach common goals. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>Preferably Female, Arabic Speaker<br>In joining Marriott Hotels, you join a portfolio of brands with Marriott International.&nbsp;<br>Be<br>where you can do your best work,&nbsp;<br>begin<br>your purpose,&nbsp;<br>belong<br>to an amazing global team, and&nbsp;<br>become<br>the best version of you.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>