وظائف افراد امن في قطر

<p><strong>Systems Limited – Middle East &amp; Africa (Techvista)</strong> is looking for an experienced <strong>CRM Architect</strong> to design, lead, and oversee CRM solutions across enterprise environments.</p><p>This role requires strong expertise in <strong>CRM architecture, Microsoft Dynamics 365, integrations, cloud platforms, and enterprise solution design</strong>, with the ability to translate business requirements into scalable and secure CRM solutions.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Design and define end-to-end CRM architecture aligned with business and technology strategies.</li><li>Lead Microsoft Dynamics 365 CRM solution architecture, configuration, and integration design.</li><li>Define CRM data models, application components, integration patterns, and technical standards.</li><li>Design integrations between CRM, core business applications, APIs, middleware, and external systems.</li><li>Evaluate and recommend CRM technologies, platforms, and architectural approaches.</li><li>Ensure scalability, security, performance, availability, and maintainability of CRM solutions.</li><li>Work closely with business stakeholders, developers, functional consultants, and technical teams.</li><li>Provide technical leadership throughout solution design, development, testing, deployment, and production support.</li><li>Review technical designs, identify risks and dependencies, and ensure adherence to architecture standards.</li><li>Support CRM modernization, digital transformation, and cloud adoption initiatives.</li></ul><p><br></p><p><strong>Requirements &amp; Key Skills</strong></p><ul><li><strong>10-15 years</strong> of experience in CRM, solution architecture, or enterprise application architecture.</li><li>Strong hands-on experience with <strong>Microsoft Dynamics 365 CRM</strong>.</li><li>Strong knowledge of Dynamics 365 Sales, Customer Service, Power Platform, Dataverse, and CRM customization.</li><li>Expertise in CRM integration using <strong>REST APIs, web services, middleware, and enterprise integration patterns</strong>.</li><li>Strong understanding of Azure services and cloud-based CRM architectures.</li><li>Experience with CRM data architecture, security roles, identity/access management, and performance optimization.</li><li>Strong understanding of Power Automate, Power Apps, and Dynamics 365 integration capabilities.</li><li>Experience designing enterprise-scale CRM solutions and supporting digital transformation initiatives.</li><li>Strong stakeholder management and communication skills.</li><li>Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.</li><li>Microsoft Dynamics 365 / Power Platform or relevant architecture certifications are an advantage.</li></ul><p><br></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>• Validate and manage incoming customer inquiries within response SLAs.<br><br>• Investigate and resolve incidents and defects, aiming for first-time resolution.<br><br>• Perform first-line remediation activities, such as user creation and password reset.<br><br>• Drive tickets to resolution within agreed SLAs.<br><br>• Create and update problem records and knowledge management articles in English.<br><br>• Support customers in monitoring technical operations and performance.<br><br>• Collaborate with other support tiers to resolve trouble tickets within SLAs.<br><br>• Escalate and re-prioritize tickets based on customer requests or possible SLA violations.<br><br>• Resolve tickets with final resolution statements in English.<br><br>• Coordinate with other support desks or application management teams.<br><br>• Create standard responses in English.<br><br>• Act as the main interface between customers and internal organization.<br><br>• Administer application accounts, users, and security.<br><br>• Monitor application performance and optimize where possible.<br><br>• Diagnose and resolve application problems or escalate as needed.<br><br>• Update and patch applications, modules, and interfaces.<br><br>• Identify security issues and improve policies and measures.<br><br>• Perform application health checks and execute recovery procedures if needed.<br><br>• Record and maintain changes to application configurations.<br><br>• Ensure application availability and reliability as per customer SLAs.<br><br>• Handle incident, problem, configuration, and knowledge management processes.<br><br></span><br><span>Requirements• Bachelor's degree in Computer Science, Engineering, or related field. <br><br>• Expert knowledge of utility software applications.<br><br>• Strong communication skills to convey technical information to diverse audiences.<br><br>• Ability to work autonomously and collaboratively in a team.<br><br>• Knowledge and experience of ITIL principles.<br><br>• Excellent verbal and written communication skills.<br><br>• Experience with ticketing systems like ServiceNow, Maximo, Remedy, etc.<br><br>• Multilingual language skills are advantageous, with native proficiency in English.<br><br>• Technical skills to provide solutions for technical inquiries.<br><br>• Service-oriented mindset to ensure exceptional customer experience.<br><br>• Understanding of customer needs and ability to support solutions accordingly.<br><br>• Proactive attitude in addressing customer requirements.<br><br>• Ability to handle sensitive and confidential information.<br><br>• Attention to detail, fast learner, and excellent communication skills.<br><br></span><br> </div>

<p>Define, govern and evolve the enterprise application architecture to ensure applications, integrations, data exchanges and technology choices support company business capabilities, digital strategy and target architecture. The role provides architecture direction for application modernisation, solution design and portfolio rationalisation.</p><p>Key Responsibilities</p><ul><li>Develop and maintain the application portfolio, application architecture views, reference architectures and lifecycle roadmaps.</li><li>Assess application fit, health, technical debt, duplication, integration dependencies and alignment to business capabilities.</li><li>Define target-state application architecture, application rationalisation recommendations and transition roadmaps.</li><li>Review solution designs, architecture documents and non-functional requirements for compliance with EA principles and standards.</li><li>Work with solution, data, infrastructure, security and integration teams to ensure coherent end-to-end designs.</li><li>Establish traceability between business capabilities, processes, applications, data entities, interfaces and technology components.</li><li>Support application modernisation, cloud adoption, package selection and migration initiatives with architecture guidance.</li><li>Contribute to architecture governance, design reviews, exceptions management, standards and EA repository quality.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>At least 5 years of relevant experience in application architecture, solution architecture, systems analysis/design, application portfolio management, or a closely related role.</li><li>Bachelors degree in Computer Science, Information Systems, Software Engineering, or a related discipline.</li><li>TOGAF certification is required or strongly preferred. ArchiMate, cloud architecture, integration, ITIL, or relevant platform certifications are advantageous.</li><li>Experience with enterprise applications, APIs/integrations, application lifecycle management and modernisation is required.</li><li>Strong understanding of application architecture patterns, API-led integration, service-oriented design and application lifecycle management.</li><li>Practical knowledge of TOGAF and ArchiMate application-layer modelling; ability to create actionable architecture views.</li><li>Experience assessing application portfolios, technical debt, application health, fit-for-purpose and rationalisation opportunities.</li><li>Familiarity with cloud, security, data and integration considerations in enterprise solution design.</li><li>Strong stakeholder-management, analytical, documentation and design-review skills.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>The Senior Maintenance Supervisor works under the general guidance and supervision of the Maintenance Engineer, this position is responsible to oversees and coordinates to workers in maintaining and repairing electrical, plumbing, ventilation and other outlet requirements to ensure continuity of operations are performed in a safely manner. This role also ensures to maintain adequate inventories of tools, supplies and parts to accurately repair all equipment.</p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p>Oversee the maintenance team, providing guidance, direction, and support to ensure effective performance and adherence to maintenance schedules and standards.</p><br> <p>Develop and implement maintenance plans, schedules, and workflows, coordinating with production and operations teams to minimize equipment downtime and optimize maintenance activities.</p><br> <p>Allocate resources, including manpower, materials, and equipment, efficiently to meet maintenance objectives while managing costs and maximizing productivity.</p><br> <p>Provide training, mentorship, and professional development opportunities to maintenance staff, promoting skill development, knowledge enhancement, and career advancement.</p><br> <p>Lead by example in promoting a culture of safety in the workplace, ensuring compliance with safety regulations, conducting safety inspections, and implementing corrective actions to prevent accidents and injuries.</p><br> <p>Oversee the maintenance and repair of machinery, equipment, and facilities, coordinating preventive maintenance activities, troubleshooting breakdowns, and implementing corrective measures to ensure optimal performance and reliability.</p><br> <p>Maintain accurate records of maintenance activities, including work orders, equipment logs, and inventory levels, and generate reports to track maintenance performance, equipment uptime, and costs.</p><br> <p>Coordinate with external vendors, contractors, and suppliers for maintenance services, procurement of spare parts, and equipment repairs, ensuring timely delivery, quality, and cost-effectiveness.</p><br> <p>Identify opportunities for process improvements, efficiency enhancements, and cost-saving initiatives in maintenance operations, implementing best practices and innovative solutions to drive continuous improvement.</p><br> <p>Respond promptly to emergency maintenance situations, such as equipment failures or facility damage, mobilizing resources, and implementing contingency plans to minimize disruption and restore operations promptly.</p><br> <p>Support the implementation of HSE initiatives, participate in safety awareness activities, and contribute to incident reporting and resolution in alignment with company and IMS policies</p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p> In-depth knowledge of mechanical, electrical, or other relevant technical systems and equipment, coupled with hands-on experience in troubleshooting and repair.</p><br> <p>Strong leadership and management skills to supervise and motivate maintenance teams, delegate tasks effectively, and foster a culture of collaboration and accountability.</p><br> <p>Ability to analyze complex maintenance issues, identify root causes, and develop innovative solutions to resolve problems efficiently and prevent recurrence.</p><br> <p>Proficiency in planning and organizing maintenance activities, including scheduling, resource allocation, and prioritization, to ensure timely completion of tasks and optimization of resources.</p><br> <p>Excellent communication and interpersonal skills to effectively liaise with team members, other departments, and external stakeholders, facilitating clear communication, collaboration, and alignment towards maintenance goals.</p><br> <p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br><br><br><u><b>Job Experience</b></u> <br><p>Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus</p><br><br><br><u><b>Competencies</b></u> <br>Resilience<br>Agility<br>AI Fluency<br>Quality<br>Leadership<br>Preventive Maintenance Procedures L2<br>Routine Maintenance L2<br>Building Maintenance L2<br>Inspection And Maintenance Procedures L2<br>Service Reports and Logs Maintenance L2<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in Engineering or any related field<br><br><br><br> </div>