وظائف مدير العمليات في قطر
٧٩١٣ وظائف شاغرة
???? Welcome to Your Next Adventure!<br><br>The Category Manager Assistant supports the Category Manager in executing strategies for product selection, pricing, promotions, and inventory management within the grocery e-commerce dark store operations. This role requires keen market awareness, data analysis skills, and the ability to collaborate cross-functionally to optimize category performance and ensure product availability aligns with customer demand.<br><br>???? What You’ll Get Your Hands On<br><br>Assist in Category Strategy Execution:Support the implementation of category plans and strategies to drive sales growth, enhance product assortment, and improve market positioning. Product Selection and Online Merchandising:Collaborate with the Category Manager to select products, manage product lifecycle, and execute merchandising strategies for optimal online presentation. Supplier and Vendor Coordination:Assist in managing supplier relationships, coordinating product orders, and ensuring timely deliveries to maintain stock levels. Pricing and Promotions Support:Contribute to the development and execution of pricing strategies and promotional campaigns to boost sales and improve category margins. Inventory Monitoring and Stock Management:Monitor stock levels and coordinate with supply chain teams to prevent stockouts and overstock situations. Market and Competitor Analysis:Conduct market research and competitor analysis to identify trends, consumer needs, and opportunities for category expansion. Data Analysis and Reporting:Analyse sales data, track performance metrics, and generate reports to support decision-making and strategy adjustments. Cross-Functional Collaboration:Work closely with marketing, supply chain, and operations teams to ensure product availability, timely promotions, and a seamless customer experience. Product Content Management: Ensure accurate and engaging product descriptions, images, and specifications are maintained on the e-commerce platform.<br>????♂️ The Magic You Bring<br><br>Education<br><br>Bachelor’s degree in business, Marketing, Supply Chain Management, or a related field.<br><br>Professional Experience<br><br>1–3 years of experience in category management, merchandising, or retail operations, preferably in the grocery or e-commerce industry. Familiarity with supplier coordination and inventory management.<br><br>Technical Expertise<br><br>Proficiency in Microsoft Office Suite (Excel, Power Point) and data analysis tools. Experience with e-commerce platforms and inventory management systems is a plus.<br><br>Communication And Collaboration<br><br>Strong verbal and written communication skills. Ability to work effectively in a fast-paced, team-oriented environment.<br><br>✨ Bonus Points If You Have<br><br>Detail-oriented and highly organized Analytical mindset with problem-solving abilities Proactive and self-motivated<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br>???? Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br>???? Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br>???? Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>????Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br>???? Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br>???????? It's All About People: “Be a team player; together we are stronger.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!
???? Welcome to Your Next Adventure!<br><br>The Category Manager Assistant supports the Category Manager in executing strategies for product selection, pricing, promotions, and inventory management within the grocery e-commerce dark store operations. This role requires keen market awareness, data analysis skills, and the ability to collaborate cross-functionally to optimize category performance and ensure product availability aligns with customer demand.<br><br>???? What You’ll Get Your Hands On<br><br>Assist in Category Strategy Execution:Support the implementation of category plans and strategies to drive sales growth, enhance product assortment, and improve market positioning. Product Selection and Online Merchandising:Collaborate with the Category Manager to select products, manage product lifecycle, and execute merchandising strategies for optimal online presentation. Supplier and Vendor Coordination:Assist in managing supplier relationships, coordinating product orders, and ensuring timely deliveries to maintain stock levels. Pricing and Promotions Support:Contribute to the development and execution of pricing strategies and promotional campaigns to boost sales and improve category margins. Inventory Monitoring and Stock Management:Monitor stock levels and coordinate with supply chain teams to prevent stockouts and overstock situations. Market and Competitor Analysis:Conduct market research and competitor analysis to identify trends, consumer needs, and opportunities for category expansion. Data Analysis and Reporting:Analyse sales data, track performance metrics, and generate reports to support decision-making and strategy adjustments. Cross-Functional Collaboration:Work closely with marketing, supply chain, and operations teams to ensure product availability, timely promotions, and a seamless customer experience. Product Content Management: Ensure accurate and engaging product descriptions, images, and specifications are maintained on the e-commerce platform.<br>????♂️ The Magic You Bring<br><br>Education<br><br>Bachelor’s degree in business, Marketing, Supply Chain Management, or a related field.<br><br>Professional Experience<br><br>1–3 years of experience in category management, merchandising, or retail operations, preferably in the grocery or e-commerce industry. Familiarity with supplier coordination and inventory management.<br><br>Technical Expertise<br><br>Proficiency in Microsoft Office Suite (Excel, Power Point) and data analysis tools. Experience with e-commerce platforms and inventory management systems is a plus.<br><br>Communication And Collaboration<br><br>Strong verbal and written communication skills. Ability to work effectively in a fast-paced, team-oriented environment.<br><br>✨ Bonus Points If You Have<br><br>Detail-oriented and highly organized Analytical mindset with problem-solving abilities Proactive and self-motivated<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br>???? Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br>???? Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br>???? Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>????Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br>???? Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br>???????? It's All About People: “Be a team player; together we are stronger.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!
???? Welcome to Your Next Adventure!<br><br>The Category Manager Assistant supports the Category Manager in executing strategies for product selection, pricing, promotions, and inventory management within the grocery e-commerce dark store operations. This role requires keen market awareness, data analysis skills, and the ability to collaborate cross-functionally to optimize category performance and ensure product availability aligns with customer demand.<br><br>???? What You’ll Get Your Hands On<br><br>Assist in Category Strategy Execution:Support the implementation of category plans and strategies to drive sales growth, enhance product assortment, and improve market positioning. Product Selection and Online Merchandising:Collaborate with the Category Manager to select products, manage product lifecycle, and execute merchandising strategies for optimal online presentation. Supplier and Vendor Coordination:Assist in managing supplier relationships, coordinating product orders, and ensuring timely deliveries to maintain stock levels. Pricing and Promotions Support:Contribute to the development and execution of pricing strategies and promotional campaigns to boost sales and improve category margins. Inventory Monitoring and Stock Management:Monitor stock levels and coordinate with supply chain teams to prevent stockouts and overstock situations. Market and Competitor Analysis:Conduct market research and competitor analysis to identify trends, consumer needs, and opportunities for category expansion. Data Analysis and Reporting:Analyse sales data, track performance metrics, and generate reports to support decision-making and strategy adjustments. Cross-Functional Collaboration:Work closely with marketing, supply chain, and operations teams to ensure product availability, timely promotions, and a seamless customer experience. Product Content Management: Ensure accurate and engaging product descriptions, images, and specifications are maintained on the e-commerce platform.<br>????♂️ The Magic You Bring<br><br>Education<br><br>Bachelor’s degree in business, Marketing, Supply Chain Management, or a related field.<br><br>Professional Experience<br><br>1–3 years of experience in category management, merchandising, or retail operations, preferably in the grocery or e-commerce industry. Familiarity with supplier coordination and inventory management.<br><br>Technical Expertise<br><br>Proficiency in Microsoft Office Suite (Excel, Power Point) and data analysis tools. Experience with e-commerce platforms and inventory management systems is a plus.<br><br>Communication And Collaboration<br><br>Strong verbal and written communication skills. Ability to work effectively in a fast-paced, team-oriented environment.<br><br>✨ Bonus Points If You Have<br><br>Detail-oriented and highly organized Analytical mindset with problem-solving abilities Proactive and self-motivated<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br>???? Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br>???? Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br>???? Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>????Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br>???? Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br>???????? It's All About People: “Be a team player; together we are stronger.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!
<h2 class="h5">وصف الوظيفة</h2>
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<br>وصف الشركة<br><br><p>"لماذا العمل في أكور؟</p><br><p>نحن أكثر من مجرد قائد عالمي. نرحب بك كما أنت ويمكنك العثور على وظيفة وعلامة تجارية تتناسب مع شخصيتك. ندعمك للنمو والتعلم كل يوم، مع التأكد من أن العمل يمنح حياتك هدفاً، حتى تتمكن أثناء رحلتك معنا من مواصلة استكشاف إمكانات أكور غير المحدودة.<br>بانضمامك إلى أكور، كل فصل من قصتك لك أن تكتبه ومعاً يمكننا تخيل الضيافة غداً. اكتشف الحياة التي تنتظرك في أكور، قم بزيارة https://careers.accor.com/<br>افعل ما تحب، واعتنِ بالعالم، وتجرّأ على تحدي الوضع الراهن! #BELIMITLESS"</p><br><br>وصف الوظيفة<br><br><p>نحن بصدد البحث عن مدير عام ديناميكي ورؤيوي لقيادة عمليات فندقنا المرموق في Swissôtel Corniche Park Towers Doha . كقوة محركة وراء نجاحنا، ستشرف على جميع جوانب إدارة الفندق، مع ضمان تقديم تجارب استثنائية للضيوف مع تعظيم الكفاءة التشغيلية والربحية.</p><br><ul><li>تطوير وتنفيذ خطط استراتيجية لتحقيق أهداف العمل وتحسين الأداء العام</li><li>قيادة فريق متنوع من المحترفين، وتطوير ثقافة التميز والابتكار</li><li>الإشراف على جميع الأقسام التشغيلية، بما في ذلك قسم الغرف، الطعام والشراب، المبيعات والتسويق والمالية</li><li>ضمان أعلى معايير الخدمة ورضا الضيوف بشكل متسق</li><li>إدارة الأداء المالي، بما في ذلك الميزانية والتنبؤات وسبل التحكم في التكاليف</li><li>بناء والحفاظ على علاقات قوية مع أصحاب المصلحة الرئيسيين، بمن فيهم المالكون، والقيادة المؤسسية، وشركاء المجتمع المحلي</li><li>دفع نمو الإيرادات من خلال استراتيجيات تسويق مبتكرة ومبادرات تطوير الأعمال</li><li>التأكد من الامتثال للوائح المحلية، ومعايير العلامة التجارية، وسياسات الشركة</li><li>تنفيذ ومتابعة برامج ضمان الجودة للحفاظ على تميز الخدمة</li><li>متابعة اتجاهات الصناعة وأنشطة المنافسين للحفاظ على ميزة تنافسية</li><li>تمثيل الفندق في الفعاليات الصناعية وفي المجتمع المحلي لتعزيز العناية بالعلامة</li></ul><br>المؤهلات<br><br><ul><li>خبرة مثبتة كمدير عام في صناعة الضيافة أو مجال ذي صلة</li><li>سجل قوي في التخطيط الاستراتيجي وقيادة المشاريع</li><li>مهارات قيادية استثنائية مع القدرة على تحفيز وتطوير فرق عالية الأداء</li><li>مهارات اتصال وتعامل بين الأشخاص ممتازة، مع القدرة على التواصل الفعال مع أصحاب المصلحة المتنوعين</li><li>فهم تجاري demonstrated ومعرفة في الإدارة المالية</li><li>معرفة متعمقة بعمليات الفندق، بما في ذلك قسم الغرف، الطعام والشراب، و MICE</li><li>الكفاءة في إدارة الإيرادات وتقنيات تحسين الأداء</li><li>مهارات حل المشكلات والقدرة على اتخاذ قرارات في بيئات سريعة الوتيرة</li><li>الألفة مع اللوائح المحلية وممارسات الأعمال في المنطقة</li><li>عقلية مبتكرة مع تركيز على التحسين المستمر ورضا الضيوف</li><li>القدرة على تمثيل العلامة التجارية بشكل مهني وبناء علاقات مجتمع قوية</li><li>المرونة للعمل ساعات طويلة والتعامل مع مواقف الضغط العالي</li><li>درجة البكالوريوس في إدارة الضيافة، إدارة الأعمال، أو مجال ذي صلة (مفضل)</li></ul><br>معلومات إضافية<br><br><p>التنوع والشمول يعنيان لدى أكور استقبال الجميع واحترام اختلافاتهم من خلال إعطاء الأولوية فقط للصفات والمهارات في فرص التوظيف والتطوير. طموحنا هو توفير عمل ذو معنى، وثقافة دافئة ومرحّبة، وظروف عمل ممتازة وتطوير لجميع الأشخاص، بما فيهم ذوو الإعاقات.</p><br>
Job Summary<br>We are seeking an experienced Finance Manager with a strong background in the Travel & Tourism industry to oversee the financial operations of our travel business. The ideal candidate will possess extensive experience in travel accounting, BSP/IATA reconciliations, airline and supplier settlements, corporate travel billing, financial planning, budgeting, cash flow management, and statutory compliance. The role requires a commercially driven finance professional capable of supporting business growth while maintaining robust financial controls. Key Responsibilities<br>Financial Management Oversee all accounting and finance functions for the Travel & Tours division. Prepare monthly, quarterly, and annual financial statements. Ensure timely month-end and year-end closing activities. Monitor profitability across business segments including leisure travel, corporate travel, MICE, visa services, inbound and outbound tourism. Prepare management reports highlighting revenue, margins, expenses, and profitability. Budgeting & Financial Planning Develop annual budgets and rolling forecasts. Monitor departmental budgets and analyze budget variances. Prepare financial models for new business opportunities. Support management in strategic financial planning. Revenue & Cost Control Monitor ticketing revenues, tour package sales, hotel bookings, transportation, visa services, and ancillary income. Analyze gross margins by supplier, airline, destination, and business segment. Control operational expenses and identify cost-saving opportunities. Implement financial controls to improve profitability. BSP / IATA & Airline Accounting Manage BSP (Billing and Settlement Plan) reconciliations. Reconcile airline ticket sales and refunds. Ensure timely settlement with airlines through IATA BSP. Review ADM (Agency Debit Memo) and ACM (Agency Credit Memo). Handle airline incentive calculations and commission reconciliations. Supplier & Vendor Management Reconcile accounts with airlines, hotels, DMCs, cruise operators, transport providers, and global suppliers. Monitor supplier payments and credit terms. Resolve supplier disputes and reconciliation issues. Corporate Client Billing Oversee invoicing for corporate travel accounts. Monitor receivables and collection cycles. Ensure timely customer collections. Review credit limits and customer exposure. Cash Flow Management Prepare weekly and monthly cash flow forecasts. Monitor liquidity and working capital. Optimize cash utilization. Coordinate banking activities. Financial Compliance Ensure compliance with IFRS and company policies. Manage VAT/GST (where applicable) and tax compliance. Coordinate annual audits. Liaise with auditors, banks, and regulatory authorities. Team Leadership Lead and mentor the finance team. Review work performed by accountants and finance executives. Establish KPIs and monitor team performance. Promote continuous process improvement. Internal Controls Strengthen financial governance and internal controls. Monitor fraud risks and financial irregularities. Ensure compliance with company approval matrix. Improve financial systems and reporting processes. ERP & Systems Utilize ERP/accounting software for financial reporting. Coordinate with ticketing systems such as Galileo, Amadeus, Sabre, or Travelport. Ensure integration between reservation systems and accounting platforms. Required Qualifications Bachelor's Degree in Accounting, Finance, Commerce, or related field. Professional qualification such as CA, ACCA, CPA, CMA, or CIMA preferred. MBA (Finance) is an advantage.<br>Experience7–10+ years of finance experience. Minimum 3–5 years in the Travel & Tourism industry. Experience in IATA-accredited travel agencies is highly preferred. GCC/Qatar experience is preferred. Experience handling multi-branch travel operations is an advantage.
Job Summary<br>We are seeking an experienced Finance Manager with a strong background in the Travel & Tourism industry to oversee the financial operations of our travel business. The ideal candidate will possess extensive experience in travel accounting, BSP/IATA reconciliations, airline and supplier settlements, corporate travel billing, financial planning, budgeting, cash flow management, and statutory compliance. The role requires a commercially driven finance professional capable of supporting business growth while maintaining robust financial controls. Key Responsibilities<br>Financial Management Oversee all accounting and finance functions for the Travel & Tours division. Prepare monthly, quarterly, and annual financial statements. Ensure timely month-end and year-end closing activities. Monitor profitability across business segments including leisure travel, corporate travel, MICE, visa services, inbound and outbound tourism. Prepare management reports highlighting revenue, margins, expenses, and profitability. Budgeting & Financial Planning Develop annual budgets and rolling forecasts. Monitor departmental budgets and analyze budget variances. Prepare financial models for new business opportunities. Support management in strategic financial planning. Revenue & Cost Control Monitor ticketing revenues, tour package sales, hotel bookings, transportation, visa services, and ancillary income. Analyze gross margins by supplier, airline, destination, and business segment. Control operational expenses and identify cost-saving opportunities. Implement financial controls to improve profitability. BSP / IATA & Airline Accounting Manage BSP (Billing and Settlement Plan) reconciliations. Reconcile airline ticket sales and refunds. Ensure timely settlement with airlines through IATA BSP. Review ADM (Agency Debit Memo) and ACM (Agency Credit Memo). Handle airline incentive calculations and commission reconciliations. Supplier & Vendor Management Reconcile accounts with airlines, hotels, DMCs, cruise operators, transport providers, and global suppliers. Monitor supplier payments and credit terms. Resolve supplier disputes and reconciliation issues. Corporate Client Billing Oversee invoicing for corporate travel accounts. Monitor receivables and collection cycles. Ensure timely customer collections. Review credit limits and customer exposure. Cash Flow Management Prepare weekly and monthly cash flow forecasts. Monitor liquidity and working capital. Optimize cash utilization. Coordinate banking activities. Financial Compliance Ensure compliance with IFRS and company policies. Manage VAT/GST (where applicable) and tax compliance. Coordinate annual audits. Liaise with auditors, banks, and regulatory authorities. Team Leadership Lead and mentor the finance team. Review work performed by accountants and finance executives. Establish KPIs and monitor team performance. Promote continuous process improvement. Internal Controls Strengthen financial governance and internal controls. Monitor fraud risks and financial irregularities. Ensure compliance with company approval matrix. Improve financial systems and reporting processes. ERP & Systems Utilize ERP/accounting software for financial reporting. Coordinate with ticketing systems such as Galileo, Amadeus, Sabre, or Travelport. Ensure integration between reservation systems and accounting platforms. Required Qualifications Bachelor's Degree in Accounting, Finance, Commerce, or related field. Professional qualification such as CA, ACCA, CPA, CMA, or CIMA preferred. MBA (Finance) is an advantage.<br>Experience7–10+ years of finance experience. Minimum 3–5 years in the Travel & Tourism industry. Experience in IATA-accredited travel agencies is highly preferred. GCC/Qatar experience is preferred. Experience handling multi-branch travel operations is an advantage.
<section><p class="heading jdMain">وصف الوظيفة</p><p class="heading">الأدوار والمسؤوليات</p><div class="paragraph"><ul><li><p>تم استلام استفسار أو عطاء من العميل وفريق العطاء على التوالي.</p></li><li><p>إجراء مراجعة مشتركة لاستفسار العميل أو متطلبات العطاء.</p></li><li><p>مراجعة و/أو إعداد عرض تنافسي والتقدير بناءً على متطلبات استفسار العميل أو العطاء.</p></li><li><p>قدرة على تحديد المخاطر المرتبطة بالاستفسار أو العطاء المحدد.</p></li><li><p>التنسيق مع فريق العطاء وإعداد الوثائق الفنية/التجارية كما هو مطلوب في العطاء بشكل في الوقت المناسب.</p></li><li><p>إجراء مراجعة العقد لتحليل شروط العقد وضمان توافق المقترحات والتقديرات المقدمة مع مرحلة الاستفسار والعطاء.</p></li><li><p>إجراء زيارة ميدانية أثناء مرحلة استفسار العميل أو العطاء حسب الحاجة.</p></li><li><p>العمل كأشخاص نقطة اتصال لأي تواصل مع العملاء والتأكد من أن أي تغييرات في المتطلبات تتم التنسيق مع القسم المسؤول.</p></li><li><p>قدرة على تحديد أي تفاوت في العقد أثناء تنفيذ العمل وتقديم طلب أمر تغييرnecessary إلى العميل.</p></li><li><p>التأكد من اكتمال جميع الأعمال أو الخدمات وفق العقد وفوترة العميل.</p></li><li><p>التقارير إلى مدير Operations</p></li></ul></div></section><section><p class="heading">الملف الشخصي المرغوب للمرشح</p><p class="paragraph"></p><ul><li><p>درجة البكالوريوس في هندسة.</p></li><li><p>خبرة لا تقل عن 15 عامًا في المجال ذي الصلة مع 5 سنوات في منصب إداري.</p></li><li><p>الحد الأقصى لعمر 50 عامًا</p></li><li><p>معرفة قوية وخلفية في أعمال التصنيع الهيكلي مفضلة.</p></li><li><p>الخبرة في صناعة الزيت والغاز أمر لا بد منه</p></li><li><p>المعرفة بمراجعة العطاء والعقد</p></li><li><p>مهارات اتصال وتقديم وعلاقات شخصية قوية.</p></li><li><p>إتقان استخدام Microsoft Office مثل Excel وWord، إلخ.</p></li></ul><p></p></section>
Job Description<br><br>Exceptional Hospitality Starts with You<br><br>Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Banquet Manager, you’re not just leading the daily execution of all banquet functions – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.<br><br>Responsibilities<br><br>Here's what you'll do during a typical day:<br><br>Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their experience special Manage banquet operations: Plan, organize, and execute various banquet events such as breakfasts, coffee breaks, luncheons, dinners, cocktail receptions, and galas Ensure a flawless event setup: Oversee the setup of function rooms, ensuring linens, silverware, glassware, and chinaware are arranged according to event specifications and quality standards Collaborate for success: Communicate event specifications, procedures, and updates to relevant teams in Food and Beverage, Event Services, Property Operations, Audio Visual, and Housekeeping Oversee event breakdown: Ensure function rooms are properly broken down and all equipment is stored correctly for the next event Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing<br><br>Qualifications<br><br>What It Takes to Make the Stay<br><br>At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member<br><br>A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.<br><br>About Us<br><br>Join an Award-Winning Workplace Culture<br><br>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.<br><br>Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.<br><br>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.<br><br>Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
Job Description<br><br>Exceptional Hospitality Starts with You<br><br>Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Banquet Manager, you’re not just leading the daily execution of all banquet functions – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.<br><br>Responsibilities<br><br>Here's what you'll do during a typical day:<br><br>Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their experience special Manage banquet operations: Plan, organize, and execute various banquet events such as breakfasts, coffee breaks, luncheons, dinners, cocktail receptions, and galas Ensure a flawless event setup: Oversee the setup of function rooms, ensuring linens, silverware, glassware, and chinaware are arranged according to event specifications and quality standards Collaborate for success: Communicate event specifications, procedures, and updates to relevant teams in Food and Beverage, Event Services, Property Operations, Audio Visual, and Housekeeping Oversee event breakdown: Ensure function rooms are properly broken down and all equipment is stored correctly for the next event Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing<br><br>Qualifications<br><br>What It Takes to Make the Stay<br><br>At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member<br><br>A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.<br><br>About Us<br><br>Join an Award-Winning Workplace Culture<br><br>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.<br><br>Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.<br><br>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.<br><br>Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
لدينا متطلب عاجل لمدير – اكتتاب (الممتلكات والحوادث) - قطاع التأمين العام لعميلنا الذي يتخذ من قطر مقراً له.<br><br>خبرة قوية في خدمة عملاء الشركات الحاليين لمنتجات تأمين الممتلكات والهندسة والحوادث والحوادث العامة - شرط أساسي<br><br>الوصف الوظيفي: 1. خدمة عملاء الشركات الحاليين لمنتجات تأمين الممتلكات والهندسة والحوادث والحوادث العامة. 2. تشمل الوظيفة اكتتاب مخاطر ذات جودة عالية بما يتماشى مع سلطة الاكتتاب المخصصة، بما في ذلك ترتيب إعادة التأمين الاختياري عند الحاجة، ومراجعة صياغة وثائق التأمين والملاحق والعقود، وضمان الدقة الفنية لجميع المعاملات داخل القسم بما يتماشى مع شروط معاهدات إعادة التأمين واعادة التأمين الاختياري وعمليات ودليل السلطات، والتعامل مع استفسارات التدقيق، وتتبع توقيت تدفق الوثائق، ودعم جهود الرقمنة لعمليات الأعمال وإعداد تقارير نظم معلومات الإدارة (MIS). 3. فحص مقترحات الاكتتاب لجميع خطوط الممتلكات والمخاطر التجارية (الممتلكات، الهندسة، الحوادث، الحوادث العامة). 4. تقييم المخاطر وإصدار عروض الأسعار بما يتماشى مع إرشادات الاكتتاب الخاصة بالشركة وترتيبات إعادة التأمين. 5. التفاوض بشأن الأقساط وشروط الوثيقة مع العملاء ووسطاء التأمين. 6. مسؤول عن تحقيق أهداف الفرد وكذلك القسم. 7. قيادة فريق من مسؤولي الاكتتاب/كبار مسؤولي الاكتتاب من خلال تقديم التوجيه والإشراف النشط على مهامهم اليومية. 8. ضمان الامتثال لإرشادات الاكتتاب الحالية والعمليات ومتطلبات التدقيق. 9. المهارات الشخصية القوية ومهارات التواصل واللباقة والقدرة على التعامل مع الضغوط يجب أن تكون الصفات الرئيسية للمرشح. 10. يجب أن يتمتع المرشح المثالي بمعرفة فنية ممتازة ومهارات قيادية مثبتة. 11. يجب أن يتمتع بقدرة تحليلية جيدة لفهم والتعامل مع برامج التأمين المعقدة.<br><br>المؤهلات التعليمية والفنية:<br><br>خريج هندسة أو دراسات عليا في العلوم أو التمويل أو الإدارة. شهادة مهنية من ACII أو دبلوم في التأمين أو شهادة FIII أو AIII/CII. الخبرة: خبرة لا تقل عن 8 سنوات في صناعة التأمين في اكتتاب خطوط الممتلكات والهندسة والحوادث والحوادث العامة لحسابات الشركات. التعامل بنجاح مع حسابات الشركات بشكل مستقل. الكفاءات الفنية: خبرة جيدة في التعامل مع الوسطاء، مهارات فنية وتسويقية داخلية جيدة في الاكتتاب، معرفة جيدة بمنتجات وخدمات التأمين، خبرة جيدة في التعامل مع حسابات الشركات. المهارات: اكتتاب، ممتلكات، تأمين، حوادث.
<h2 class="h5">وصف الوظيفة</h2>
<div class="t-break" data-jb-field="description">
<p><span><span>الأدوار والمسؤوليات الأساسية</span></span><br><span>عمليات المستودع</span><br><span>• بناء كفاءات وعمليات تنظيمية تغطي عدة مجالات من دورة التخزين والتوزيع (تخطيط السعة، الإنفاق الرأسمالي، تحليل الفجوات، وغيرها)</span></span><br><span>• قيادة إدارة المخزون والإنتاجية والدقة وبرامج منع الخسائر</span></span><br><span>• العمل بشكل وثيق مع المدير الأول لإعداد مؤشرات أداء المستودع وتتبع الأداء مقابل المؤشرات</span></span><br><span>• المراجعة المستمرة لجميع خدمات القيمة المضافة للربحية والاحتفاظ بالعملاء والنمو في جميع الأنشطة</span></span><br><span>• المشاركة في عملية العطاء وتطوير اتفاقيات مستوى الخدمة (SLA) بما يتوافق مع متطلبات العملاء</span></span><br><span>• إدارة فعّالة وكفوءة لجميع أنشطة وموارد المشروعات (البشرية، المالية، الأصول المادية/المادية، الخ) لتحقيق النتائج المتوقعة</span></span><br><span>Efficiencies and System</span></span><br><span>• إعداد وتطوير الميزانيات وخطط العمل السنوية للنشاطات والمشتريات بناءً على المخرجات المتوقعة بنهاية العام وتحضير تقارير الأداء الشهرية مقابل الميزانية</span></span><br><span>• تطوير نماذج إيرادات أساسية، وربحية/خسارة، وتقديرات تكلفة الإتمام واتخاذ القرارات وفقًا لذلك</span></span><br><span>• إعداد تقارير تقدم مالي نوعي دوري حسب ما قد يتطلبه المشروع/المشروعات</span></span><br><span>• ضمان الاستفادة الكاملة من نظام إدارة المستودعات، وأنظمة الإدارة البصرية وأنظمة الجمارك</span></span><br><span>• وضع إجراءات التشغيل القياسية لعمليات المستودع والتأكد من التزام جميع موظفي المستودع بها</span></span><br><span>القيادة والتدريب</span></span><br><span>• تقديم توصيات حول تعيينات فرعية جديدة وضمان توفر جميع الموارد اللازمة لأداء المهام والأنشطة الموكلة</span></span><br><span>• الإشراف على الموظفين التابعين، وتوزيع أنشطة العمل، ومراقبة الأداء ومراجعة النتائج</span></span><br><span>• التصرف كمدرب للمرؤوسين، وتحديد تدريبهم وتطويرهم المهني، وتوصية دورات تدريبية والمتابعة على سجلاتهم مثل جداول العمل والانضباط والعطل والتغيب</span></span><br><span>أخرى</span></span><br><span>• أداء واجبات ومهام وظيفية أخرى ومشروعات حسب التعيين</span></span></p><br><br><b>لماذا الانضمام إلى ميلاها؟</b> من خلال التحدي المستمر للوضع القائم، باتت ميلاها اليوم شركة قابضة كبيرة ومتنوعة تمتلك مصالح أساسية في النقل البحري واللوجستيات وإدارة الموانئ والخدمات البحرية الخارجية. <br> ميلاها هي شركة متنوعة حقاً من حيث محفظة عروضها والأهم من ذلك زملاؤنا المخلصون. وعلى الرغم من اختلاف خلفياتنا وثقافاتنا، فإن قيمنا هي ما نتشاركه ونبقيه مترابطاً بيننا. <br><br><br>المسؤوليات:<br><p><span><span>الأدوار والمسؤوليات الأساسية</span></span><br><span>عمليات المستودع</span><br><span>• بناء كفاءات وعمليات تنظيمية تغطي عدة مجالات من دورة التخزين والتوزيع (تخطيط السعة، الإنفاق الرأسمالي، تحليل الفجوات، وغيرها)</span></span><br><span>• قيادة إدارة المخزون والإنتاجية والدقة وبرامج منع الخسائر</span></span><br><span>• العمل بشكل وثيق مع المدير الأول لإعداد مؤشرات أداء المستودع وتتبع الأداء مقابل المؤشرات</span></span><br><span>• المراجعة المستمرة لجميع خدمات القيمة المضافة للربحية والاحتفاظ بالعملاء والنمو في جميع الأنشطة</span></span><br><span>• المشاركة في عملية العطاء وتطوير اتفاقيات مستوى الخدمة (SLA) بما يتوافق مع متطلبات العملاء</span></span><br><span>• إدارة فعّالة وكفوءة لجميع أنشطة وموارد المشروعات (البشرية، المالية، الأصول المادية/المادية، الخ) لتحقيق النتائج المتوقعة</span></span><br><span>Efficiencies and System</span></span><br><span>• إعداد وتطوير الميزانيات وخطط العمل السنوية للنشاطات والمشتريات بناءً على المخرجات المتوقعة بنهاية العام وتحضير تقارير الأداء الشهرية مقابل الميزانية</span></span><br><span>• تطوير نماذج إيرادات أساسية، وربحية/خسارة، وتقديرات تكلفة الإتمام واتخاذ القرارات وفقًا لذلك</span></span><br><span>• إعداد تقارير تقدم مالي نوعي دوري حسب ما قد يتطلبه المشروع/المشروعات</span></span><br><span>• ضمان الاستفادة الكاملة من نظام إدارة المستودعات، وأنظمة الإدارة البصرية وأنظمة الجمارك</span></span><br><span>• وضع إجراءات التشغيل القياسية لعمليات المستودع والتأكد من التزام جميع موظفي المستودع بها</span></span><br><span>القيادة والتدريب</span></span><br><span>• تقديم توصيات حول تعيينات فرعية جديدة وضمان توفر جميع الموارد اللازمة لأداء المهام والأنشطة الموكلة</span></span><br><span>• الإشراف على الموظفين التابعين، وتوزيع أنشطة العمل، ومراقبة الأداء ومراجعة النتائج</span></span><br><span>• التصرف كمدرب للمرؤوسين، وتحديد تدريبهم وتطويرهم المهني، وتوصية دورات تدريبية والمتابعة على سجلاتهم مثل جداول العمل والانضباط والعطل والتغيب</span></span><br><span>أخرى</span></span><br><span>• أداء واجبات ومهام وظيفية أخرى ومشروعات حسب التعيين</span></span><br> </p><br><br>المؤهلات:<br><p><span><span>التعليم والمؤهلات المهنية:</span></span><br><span>- درجة البكالوريوس في الخدمات اللوجستية/سلسلة الإمداد أو ما يعادلها</span></span><br><span>الخبرة المهنية:</span></span><br><span>- 8 سنوات من الخبرة في دور مماثل في اللوجستيات/ التخزين والتوزيع</span></span><br><span>- خبرة في إدارة عدد كبير من الموظفين</span></span><br><span>- يفضل وجود خبرة سابقة في خدمة العملاء والعمليات</span></span><br><span>الخبرة الجغرافية:</span></span><br><span>- خبرة في الشرق الأوسط/دول مجلس التعاون)</span></span><br><span>- يفضل الخبرة الدولية</span></span><br><span>المهارات الحاسوبية:</span></span><br><span>- معرفة متقدمة ببرامج Office وتطبيقات الويب</span></span><br><span>- الخبرة في استخدام أنظمة إدارة المستودعات الحديثة</span></span><br><span>مهارات اللغة:</span></span><br><span>- الطلاقة في الإنجليزية كتابة وتحدثاً</span></span><br><span>- اللغات الأخرى مطلوبة</span></span><br><span>المعرفة السوقية/الصناعية/الوظيفية:</span></span><br><span>- معرفة بـ 3PL، النفط والغاز، التخزين في الشركات الرئيسية</span></span><br><span>- معرفة واسعة بمناولات المواد، عمليات المستودعات وأنظمة النقل</span></span><br><span>- معرفة بممارسات السلامة والصحة المهنية؛</span></span><br> </p><br>
🚀 Welcome to Your Next Adventure!<br><br>The Snoomart Operations Manager acts as the critical bridge between the driver supply team and dark store operations - diagnosing systemic inefficiencies across first-mile and last-mile, translating data into process improvements, and ensuring that supply-side decisions land cleanly at the store and rider level. You own the connective tissue of Snoomart’s fulfilment engine.<br><br>🛠What You’ll Get Your Hands On<br><br>Serve as the primary interface between the driver supply team and dark store operations — ensuring rider availability aligns with order demand patterns, and surfacing store-side constraints upstream before they create fulfilment gaps. Own the end-to-end operations health dashboard: track first-mile metrics (TDT, Arrival Time, etc.) and last-mile metrics (on-time promise, rider utilisation, order accuracy, cancellation rate) on a daily basis. Conduct structured root-cause analysis on recurring operational failures. Partner with driver supply planners and dark store Team Leaders to ensure manpower and rider allocation responds to actual order volume patterns rather than static schedules. Design and embed SOPs across handover - with particular attention to the handoff points where supply-side errors compound into customer-facing failures. Lead periodic cross-functional ops reviews with driver supply, store ops, and tech teams - turning KPI data into prioritised improvement sprints with clear owners and deadlines. Identify and pilot process improvements (slot optimisation, routing logic, rider zoning) and build the measurement framework to validate impact before scaling. Act as the operational escalation point for cross-functional issues that fall between driver supply and store ops.<br><br>🧙â€â™‚ï¸ The Magic You Bring<br><br>Minimum 3 years of experience in operations, supply chain, logistics, or fulfillment is required. Demonstrable experience sitting at the intersection of two operational functions (e.g. driver supply + store ops, or warehouse + delivery) rather than owning just one end. Strong analytical instinct — comfortable pulling data, building simple dashboards, and telling a clear story from ambiguous numbers. Process-design mindset: able to document a current-state flow, identify the failure points, and write an SOP that people will actually follow. Influence without authority — this role coordinates across teams without direct line management of store or supply staff, so strong stakeholder management is essential. High comfort with ambiguity and cross-functional ownership gaps — you find the problem’s real owner and build alignment rather than waiting for someone else to step in.<br><br>✨ Bonus Points If You Have<br><br>Quick commerce, dark store, or grocery delivery experience E-commerce operations background Ride-hailing or driver/fleet management experience Formal operations excellence background (Lean, Six Sigma, or similar) Start-up or high-growth environment experience Proficiency in Excel and Tableau for operational reporting Arabic language skills MENA market knowledge<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br>👥 Be Customer Obsessed: “Focus on the customer and all else will follow.â€<br><br>💪 Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.â€<br><br>🧪 Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.â€<br><br>ðŸ…Lead by Example and Take Ownership: “Be the change you want to see and take ownership.â€<br><br>🚀 Work Smart and Deliver Results: “You can do more by doing less, better, and faster.â€<br><br>👨â€ðŸ’¼ It's All About People: “Be a team player; together we are stronger.â€<br><br>Perks & Worklife Magic At Snoonu<br><br>🌠Global Vibes – Collaborate with a worldwide crew.<br><br>🧠Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>🚒 Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>ðŸï¸ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>ðŸ› ï¸ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!
🚀 Welcome to Your Next Adventure!<br><br>The Snoomart Operations Manager acts as the critical bridge between the driver supply team and dark store operations - diagnosing systemic inefficiencies across first-mile and last-mile, translating data into process improvements, and ensuring that supply-side decisions land cleanly at the store and rider level. You own the connective tissue of Snoomart’s fulfilment engine.<br><br>🛠What You’ll Get Your Hands On<br><br>Serve as the primary interface between the driver supply team and dark store operations — ensuring rider availability aligns with order demand patterns, and surfacing store-side constraints upstream before they create fulfilment gaps. Own the end-to-end operations health dashboard: track first-mile metrics (TDT, Arrival Time, etc.) and last-mile metrics (on-time promise, rider utilisation, order accuracy, cancellation rate) on a daily basis. Conduct structured root-cause analysis on recurring operational failures. Partner with driver supply planners and dark store Team Leaders to ensure manpower and rider allocation responds to actual order volume patterns rather than static schedules. Design and embed SOPs across handover - with particular attention to the handoff points where supply-side errors compound into customer-facing failures. Lead periodic cross-functional ops reviews with driver supply, store ops, and tech teams - turning KPI data into prioritised improvement sprints with clear owners and deadlines. Identify and pilot process improvements (slot optimisation, routing logic, rider zoning) and build the measurement framework to validate impact before scaling. Act as the operational escalation point for cross-functional issues that fall between driver supply and store ops.<br><br>🧙â€â™‚ï¸ The Magic You Bring<br><br>Minimum 3 years of experience in operations, supply chain, logistics, or fulfillment is required. Demonstrable experience sitting at the intersection of two operational functions (e.g. driver supply + store ops, or warehouse + delivery) rather than owning just one end. Strong analytical instinct — comfortable pulling data, building simple dashboards, and telling a clear story from ambiguous numbers. Process-design mindset: able to document a current-state flow, identify the failure points, and write an SOP that people will actually follow. Influence without authority — this role coordinates across teams without direct line management of store or supply staff, so strong stakeholder management is essential. High comfort with ambiguity and cross-functional ownership gaps — you find the problem’s real owner and build alignment rather than waiting for someone else to step in.<br><br>✨ Bonus Points If You Have<br><br>Quick commerce, dark store, or grocery delivery experience E-commerce operations background Ride-hailing or driver/fleet management experience Formal operations excellence background (Lean, Six Sigma, or similar) Start-up or high-growth environment experience Proficiency in Excel and Tableau for operational reporting Arabic language skills MENA market knowledge<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br>👥 Be Customer Obsessed: “Focus on the customer and all else will follow.â€<br><br>💪 Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.â€<br><br>🧪 Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.â€<br><br>ðŸ…Lead by Example and Take Ownership: “Be the change you want to see and take ownership.â€<br><br>🚀 Work Smart and Deliver Results: “You can do more by doing less, better, and faster.â€<br><br>👨â€ðŸ’¼ It's All About People: “Be a team player; together we are stronger.â€<br><br>Perks & Worklife Magic At Snoonu<br><br>🌠Global Vibes – Collaborate with a worldwide crew.<br><br>🧠Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>🚒 Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>ðŸï¸ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>ðŸ› ï¸ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!
Job Summary<br><br>To ensure upkeep of operational soundness of a branch in conjunction with the strategic objectives of obtaining satisfactory audit ratings by complying to Bank SOPs & QCB regulations.<br><br>Provide the necessary Operational support to the team to ensure a high level of service delivery efficiency resulting in to enhanced Client experience.<br><br>Key Accountabilities<br><br>Branch Management<br><br> Ensure efficiency in branch operations that supports the Client experience objective<br><br> Ensure continued compliance with operating procedures, policies, process flows and service level agreements by carrying out random spot checks. Coordinate with branches, departments, and risk management with regard to referrals<br><br> Ensure the control function checklists are completed daily by jobholder and his/her subordinates Ensure completion of all financial and non-financial transactions/amendments passed during the day and approve/reject documents forwarded via documented scanner<br><br> Responsible for premises issues and control branch registers (Key, physical, dispute & dispatch registers)<br><br> Custodian of vault cash, managers cheques & rechecking of teller activities<br><br> Responsible for branch opening and closing and security alarms and ensuring that the branch literature displays and branding in the branch meet bank criteria<br><br> Receive customer complaints and liaise with appropriate departments and ensure resolution<br><br> Monitor incidents of Money Laundering while opening the new accounts and daily transactions Provide proper handling of branch communication with other departments to ensure smooth workflow and within TAT<br><br> Ensure the teams’ compliance to regulatory requirements by providing the necessary training and refresher sessions for branch staff<br><br> Assist and replace BM during leave & absence.<br><br>Supervision of Subordinates<br><br> Organize and supervise the activities and work of subordinates to ensure that all work within a specific area of the activity is carried out in an efficient manner which is consistent with operating procedures and policy.<br><br> Provide on-the-job training and constructive feedback to subordinates to support their overall development.<br><br>Other Accountabilities<br><br>Branch Value Proposition<br><br> Check, monitor branch literature displays/branding instrument, and request installation of new materials (if necessary), in order to ensure compliance against set CBQ branch guidelines.<br><br>Branch Management<br><br> Recommend manpower staffing for branch team under this position’s area of responsibility based on set CBQ branch target and mission statement, in order to ensure that branch manpower needs are sufficiently addressed.<br><br> Manage and supervise all operational activities occurring within branch premise (such as but not limited to opening and closing of branch premise, security alarm, and branch registers control), in order to ensure integrity of CBQ branch premise.<br><br> Manage and supervise all financial and non-financial transactions/ amendments passed during the day (including but not limited to fax instruction checking, custodian of vault cash and approving/rejecting documents forwarded via document scanner), in order to ensure compliance to CBQ branch operation standard and guideline.<br><br>Branch Performance Management<br><br> Motivate employees and ensure their performance is evaluated according to policies and procedures, in order to drive performance culture within CBQ branch team.<br><br>Branch Customer Service<br><br> Receive, allocate and inspect CBQ branch customer complaint and query management, in order to ensure speedy and effective resolution to complaints and or queries.<br><br> Implement branch initiatives to promote self-service channels by encouraging staff to educate customer use of alternative channels (ATMs, POS, Call Centre, SMS, IVR, Bank Direct etc), in order to drive profitability to optimization of services.<br><br>Branch Capability Building<br><br> Conducting recruitment for new employees when needed and arrange trainings and capability development programs for new joiners, in order to provide smooth on boarding program for the employees.<br><br> Coach, give feedback and review capability of branch staffs, in order to ensure that the team’s capabilities are able to drive business performance target.<br><br>Branch Reporting<br><br> Create periodic and or ad-hoc reports for branch manager, in order to provide visibility on the team’s achievement against established business target.<br><br>Change Management<br><br> Lead and direct the management of change through continuous improvement of departmental systems, processes and practices taking into account ‘international leading practice’, changes in international standards and changes in the business environment which demand proactive action plans.<br><br>Policies, Systems, Processes and Procedures<br><br> Develop and oversee the implementation of functional policies, procedures and controls in order to ensure that all activities are conducted in compliance with risk, audit, and regulatory requirements while delivering a quality, cost-effective service.<br><br>Quality, Health, Safety, and Environment<br><br> Ensure compliance to all relevant quality, health, safety and environmental management policies, procedures and controls across the department to guarantee employee safety, legislative compliance, delivery of high quality products/service and a responsible environmental attitude.<br><br>MIS and Reports<br><br> Ensure that all departmental reports are prepared timely and accurately and meet CBQ department requirements, policies and standards.<br><br>Education<br><br>Bachelor’s Degree, preferably in business administration, finance, economics or a related subject
Job Summary<br><br>To ensure upkeep of operational soundness of a branch in conjunction with the strategic objectives of obtaining satisfactory audit ratings by complying to Bank SOPs & QCB regulations.<br><br>Provide the necessary Operational support to the team to ensure a high level of service delivery efficiency resulting in to enhanced Client experience.<br><br>Key Accountabilities<br><br>Branch Management<br><br> Ensure efficiency in branch operations that supports the Client experience objective<br><br> Ensure continued compliance with operating procedures, policies, process flows and service level agreements by carrying out random spot checks. Coordinate with branches, departments, and risk management with regard to referrals<br><br> Ensure the control function checklists are completed daily by jobholder and his/her subordinates Ensure completion of all financial and non-financial transactions/amendments passed during the day and approve/reject documents forwarded via documented scanner<br><br> Responsible for premises issues and control branch registers (Key, physical, dispute & dispatch registers)<br><br> Custodian of vault cash, managers cheques & rechecking of teller activities<br><br> Responsible for branch opening and closing and security alarms and ensuring that the branch literature displays and branding in the branch meet bank criteria<br><br> Receive customer complaints and liaise with appropriate departments and ensure resolution<br><br> Monitor incidents of Money Laundering while opening the new accounts and daily transactions Provide proper handling of branch communication with other departments to ensure smooth workflow and within TAT<br><br> Ensure the teams’ compliance to regulatory requirements by providing the necessary training and refresher sessions for branch staff<br><br> Assist and replace BM during leave & absence.<br><br>Supervision of Subordinates<br><br> Organize and supervise the activities and work of subordinates to ensure that all work within a specific area of the activity is carried out in an efficient manner which is consistent with operating procedures and policy.<br><br> Provide on-the-job training and constructive feedback to subordinates to support their overall development.<br><br>Other Accountabilities<br><br>Branch Value Proposition<br><br> Check, monitor branch literature displays/branding instrument, and request installation of new materials (if necessary), in order to ensure compliance against set CBQ branch guidelines.<br><br>Branch Management<br><br> Recommend manpower staffing for branch team under this position’s area of responsibility based on set CBQ branch target and mission statement, in order to ensure that branch manpower needs are sufficiently addressed.<br><br> Manage and supervise all operational activities occurring within branch premise (such as but not limited to opening and closing of branch premise, security alarm, and branch registers control), in order to ensure integrity of CBQ branch premise.<br><br> Manage and supervise all financial and non-financial transactions/ amendments passed during the day (including but not limited to fax instruction checking, custodian of vault cash and approving/rejecting documents forwarded via document scanner), in order to ensure compliance to CBQ branch operation standard and guideline.<br><br>Branch Performance Management<br><br> Motivate employees and ensure their performance is evaluated according to policies and procedures, in order to drive performance culture within CBQ branch team.<br><br>Branch Customer Service<br><br> Receive, allocate and inspect CBQ branch customer complaint and query management, in order to ensure speedy and effective resolution to complaints and or queries.<br><br> Implement branch initiatives to promote self-service channels by encouraging staff to educate customer use of alternative channels (ATMs, POS, Call Centre, SMS, IVR, Bank Direct etc), in order to drive profitability to optimization of services.<br><br>Branch Capability Building<br><br> Conducting recruitment for new employees when needed and arrange trainings and capability development programs for new joiners, in order to provide smooth on boarding program for the employees.<br><br> Coach, give feedback and review capability of branch staffs, in order to ensure that the team’s capabilities are able to drive business performance target.<br><br>Branch Reporting<br><br> Create periodic and or ad-hoc reports for branch manager, in order to provide visibility on the team’s achievement against established business target.<br><br>Change Management<br><br> Lead and direct the management of change through continuous improvement of departmental systems, processes and practices taking into account ‘international leading practice’, changes in international standards and changes in the business environment which demand proactive action plans.<br><br>Policies, Systems, Processes and Procedures<br><br> Develop and oversee the implementation of functional policies, procedures and controls in order to ensure that all activities are conducted in compliance with risk, audit, and regulatory requirements while delivering a quality, cost-effective service.<br><br>Quality, Health, Safety, and Environment<br><br> Ensure compliance to all relevant quality, health, safety and environmental management policies, procedures and controls across the department to guarantee employee safety, legislative compliance, delivery of high quality products/service and a responsible environmental attitude.<br><br>MIS and Reports<br><br> Ensure that all departmental reports are prepared timely and accurately and meet CBQ department requirements, policies and standards.<br><br>Education<br><br>Bachelor’s Degree, preferably in business administration, finance, economics or a related subject
<h2 class="h5">وصف الوظيفة</h2>
<div class="t-break" data-jb-field="description">
<span>مدير نجاح العملاء (CSM / مدير الحسابات، SaaS، التجديدات والنمو) – عن بُعد | الولايات المتحدة ساعات العمل: دوام كامل، عمل عن بُعد ساعات العمل: ساعات عمل الولايات المتحدة حول الدور نحن نوظف مدير نجاح عملاء (CSM) / مدير حسابات ليكون مسؤولاً عن علاقات العملاء، يدفع تبني المنتج، ويحمي وينمو الإيرادات. <br> هذا ليس دور دعم فني فقط. <br> ستقوم بـ: إدارة محفظة من الحسابات قيادة عملية التهيئة والتبني تعريف معايير النجاح إعداد الحسابات وتقديم التدريب لضمان تنفيذ سلس تتبع التبني المبكر وسد الثغرات 2. إدارة الحسابات والعلاقات إدارة 20–40 حساب عميل عمل كجهة اتصال أساسية بناء علاقات قوية مع أصحاب المصلحة إجراء متابعات هاتفية منتظمة ومكالمات استراتيجية 3. التواصل الاستباقي مع العملاء راقب الاستخدام عبر: Gainsight ChurnZero Totango التعرف مبكرًا على الحسابات المعرضة للخطر تنفيذ خطط إعادة التفاعل تقديم مراجعات عمل ربع سنوية (QBRs) مرتبطة بالعائد على الاستثمار 4. تنسيق الدعم والتصعيد فرز قضايا العملاء وتصعيدها داخلياً العمل مع فرق المنتج/التقنية للحل ضمان حل القضايا بشكل كامل ورضا العملاء 5. نمو الإيرادات والاحتفاظ حدد فرص البيع التكاملي والتوسع تعاون مع فرق المبيعات في التوسع إدارة خطط المتابعة والمواعيد النهائية لإعادة التجديد إعداد العقود وضمان التجديد بسلاسة 6. التقارير وتغذية المرتجعة تتبع وتقارير: صحة العميل الاستخدام حالة التجديد قياس مدى رضا العميل وجمع التغذية الراجعة من العملاء ومشاركتها مع فرق المنتج تحسين تجربة العملاء بشكل عام ما يجعل منك مرشحاً قوياً تفكيرك بمصدر الإيراد (الاحتفاظ + التوسع)، وليس الدعم فحسب أنت مُتّصل جيداً ولديك حضور تنفيذي توازن بين: مصلحة العميل والنتائج التجارية أنت استباقي — لا تفاعلي يمكنك إدارة عدة حسابات دون فقدان التركيز المتطلبات الأساسية خبرة 2–3+ سنوات في: نجاح العملاء إدارة الحسابات أدوار مواجهة العملاء خبرة في: Salesforce أو HubSpot منصات CS (على سبيل المثال Gainsight، ChurnZero، Totango) مهارات عرض قوية (QBRs، عروض، مراجعات العملاء) قدرة مثبتة على: إدارة الحسابات، قيادة التجديدات الأفضل أن تكون لديك خبرة 3–5 سنوات كـ CSM/AM مع أهداف إيرادات SaaS، تقنيات B2B، أو خلفية خدمات مهنية، معرفة بـ: NPS / CSAT قياس صحة العملاء خبرة في إنشاء: Playbooks عروض العملاء دراسات حالة كيف يبدو يوم عمل نموذجي مراجعة لوحات البيانات للحسابات المعرضة للخطر وفرص النمو إجراء مكالمات العملاء (التهيئة/المتابعات/QBRs) التنسيق داخلياً مع: الدعم المنتج المبيعات تتبع التجديدات وفرص التوسع تحديث CRM ودرجات الصحة إعداد الرؤى والتوصيات باختصار: أنت تضمن أن يرى العملاء القيمة، يبقَون وينمون. مقاييس الأداء الأساسية (KPIs) صافي الإيرادات الاحتفاظ (NRR) ≥ 100% معدل التجديد ≥ 90–95% الإيرادات الناتجة عن التوسع/البيع الإضافي تحسين صحة العميل NPS / أداء CSAT لماذا يبرز هذا الدور الملكية المباشرة للاحتفاظ بالإيرادات والنمو دور عالي التأثير عبر المنتج والمبيعات وتجربة العملاء تعرض قوي لاستراتيجية العميل واتخاذ القرار فرصة لبناء علاقات عميل طويلة الأجل مرونة العمل عن بُعد مع توقعات منظمة عملية المقابلة إجراء أولي عبر الهاتف مقابلة فيديو مهمة عملية (QBR / سيناريو استراتيجية الحساب) مقابلة مع العميل عرض وتحقق الخلفية التقديم الآن إذا كنت شخصاً: يبني علاقات قوية مع العملاء يفكر في الاحتفاظ والتوسع يحقق النتائج، لا مجرد نشاط. هذا الدور مناسب لك للغاية.<br></span> </div>
Why Join Us? At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences.<br>About Rosewood Doha:Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations.<br>Our Associate Experience:We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:A competitive salary and benefits package High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl A birthday day off (because your milestones matter!) Personalized development plans and continuous learning opportunities to support your career journey These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us.<br>Your Role:To comply with the Hotel Code of Conduct at all times. Maintain complete knowledge of and comply with all hotel/departmental policies, service procedures and standards, ensuring that associates are informed as well. Take responsibility for the co-ordination and monitoring of all meetings, from initial booking where possible through to post-conference evaluation and account settlement. Liaise with Sales Department at point of initial negotiations with client to assist Sales Department in providing profitable and efficient proposals that are in line with hotel guidelines. Administration of all MICE and catering business with close liaison with client, rooms, sales, reservations departments. Compile and issue to all operating departments the BEOs and Group summaries for all events at least 5 working days prior to the event. Communicate all information through regular follow-up with client to review banquet room allocations and expected guest numbers and communicate to all concerned departments. Arrange group check-ins in liaison with the Front Office Manager. Conduct pre – and post event briefings and communicate any comments relevant to the specific “event(s)” to all Departments concerned to improve addressed shortfalls, if any, within the operation. Review all daily Food & Beverage and Conference charges posted to relevant accounts during each convention, meeting or incentive, to ensure that all charges are in line with the BEO. Consult with the Director of Food & Beverage and Executive Chef to prepare menus which will attract business and yield a satisfactory profit (custom made menus). Attending weekly BEO meeting including Event Sales and Services Executives, Banquet Manager, Banquet Chefs, and Chief Steward, to finalize all details of upcoming functions. Be aware of cyclical events and be pro-active in planning. Ensure accurate response to proposals within 24 hours and deliver a high level of guest service standard at all times in the Catering & Events Sales department. Ensure that leads are followed up in a timely and professional manner (48 hours after sending the enquiry). Ensure an effective handover of client’s conference requirements and contract details from Sales Managers and Catering & Events team to the Operations Team. Maintain a high level of service by constantly training and coaching all direct reports and associates. To maintain all resort records, forms and policies as prescribed by management. To maintain and improve administrative standards of the Department. Properly maintain the function sheet folder and monitor all additions, deletions and changes of status. Monitor and update menu maintenance. Remain flexible in any changes presented by a client in respect to their planned or unplanned activities / functions. Meet conference organizers daily before and after the event to confirm details. React with urgency to any requests of the client to ensure maximum satisfaction during their conference. Attend to details and follow-up on any requirements of the client in regard to engineering, outside contracts, entertainers, florist, audio visual, freight arrangements (incoming and outgoing), storage facilities, restaurant bookings, and any internal or external communication between parties that is necessary. To ensure guest satisfaction and handle guest complaints. To establish outstanding guest relations. Report for duty punctually wearing correct uniform and name badge at all times. Provide courteous, professional service to external and internal clients at all times. Maintain good working relationships with own colleagues and all departments. Possess a comprehensive understanding of and adhere to the hotel’s policy relating to Fire and Emergency, Hygiene, Health and Safety. Maintain a high standard of personal appearance and hygiene at all times. To respond to changes in the department as dictated by industry, company or Resort. Perform any other reasonable duties as designated by your supervisor.
Why Join Us? At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences.<br>About Rosewood Doha:Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations.<br>Our Associate Experience:We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:A competitive salary and benefits package High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl A birthday day off (because your milestones matter!) Personalized development plans and continuous learning opportunities to support your career journey These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us.<br>Your Role:To comply with the Hotel Code of Conduct at all times. Maintain complete knowledge of and comply with all hotel/departmental policies, service procedures and standards, ensuring that associates are informed as well. Take responsibility for the co-ordination and monitoring of all meetings, from initial booking where possible through to post-conference evaluation and account settlement. Liaise with Sales Department at point of initial negotiations with client to assist Sales Department in providing profitable and efficient proposals that are in line with hotel guidelines. Administration of all MICE and catering business with close liaison with client, rooms, sales, reservations departments. Compile and issue to all operating departments the BEOs and Group summaries for all events at least 5 working days prior to the event. Communicate all information through regular follow-up with client to review banquet room allocations and expected guest numbers and communicate to all concerned departments. Arrange group check-ins in liaison with the Front Office Manager. Conduct pre – and post event briefings and communicate any comments relevant to the specific “event(s)” to all Departments concerned to improve addressed shortfalls, if any, within the operation. Review all daily Food & Beverage and Conference charges posted to relevant accounts during each convention, meeting or incentive, to ensure that all charges are in line with the BEO. Consult with the Director of Food & Beverage and Executive Chef to prepare menus which will attract business and yield a satisfactory profit (custom made menus). Attending weekly BEO meeting including Event Sales and Services Executives, Banquet Manager, Banquet Chefs, and Chief Steward, to finalize all details of upcoming functions. Be aware of cyclical events and be pro-active in planning. Ensure accurate response to proposals within 24 hours and deliver a high level of guest service standard at all times in the Catering & Events Sales department. Ensure that leads are followed up in a timely and professional manner (48 hours after sending the enquiry). Ensure an effective handover of client’s conference requirements and contract details from Sales Managers and Catering & Events team to the Operations Team. Maintain a high level of service by constantly training and coaching all direct reports and associates. To maintain all resort records, forms and policies as prescribed by management. To maintain and improve administrative standards of the Department. Properly maintain the function sheet folder and monitor all additions, deletions and changes of status. Monitor and update menu maintenance. Remain flexible in any changes presented by a client in respect to their planned or unplanned activities / functions. Meet conference organizers daily before and after the event to confirm details. React with urgency to any requests of the client to ensure maximum satisfaction during their conference. Attend to details and follow-up on any requirements of the client in regard to engineering, outside contracts, entertainers, florist, audio visual, freight arrangements (incoming and outgoing), storage facilities, restaurant bookings, and any internal or external communication between parties that is necessary. To ensure guest satisfaction and handle guest complaints. To establish outstanding guest relations. Report for duty punctually wearing correct uniform and name badge at all times. Provide courteous, professional service to external and internal clients at all times. Maintain good working relationships with own colleagues and all departments. Possess a comprehensive understanding of and adhere to the hotel’s policy relating to Fire and Emergency, Hygiene, Health and Safety. Maintain a high standard of personal appearance and hygiene at all times. To respond to changes in the department as dictated by industry, company or Resort. Perform any other reasonable duties as designated by your supervisor.
Additional Information<br><br>Job Number 26082289<br><br>Job Category Rooms & Guest Services Operations<br><br>Location Building No. 153 Street No. 347, Lusail, Qatar, Qatar,VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>Job Summary<br><br>Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.<br><br>CANDIDATE PROFILE <br><br>Education And Experience<br><br> High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.<br><br>OR<br><br> 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br><br>CORE WORK ACTIVITIES<br><br>Maintaining Guest Services and Front Desk Goals<br><br> Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.<br><br>Supporting Management of Front Desk Team<br><br> Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.<br><br>Ensuring Exceptional Customer Service <br><br> Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Responds to and handles guest problems and complaints. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. Ensures employees understand customer service expectations and parameters. Interacts with guests to obtain feedback on product quality and service levels. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br><br>Managing Projects and Policies<br><br> Implements the customer recognition/service program, communicating and ensuring the process. Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Supervises same day selling procedures to maximize room revenue and control property occupancy. Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br><br>Supporting Human Resource Activities <br><br> Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns. Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Participates in employee progressive discipline procedures.<br><br>Additional Responsibilities<br><br> Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Performs all duties at the Front Desk as necessary. Runs Front Desk shifts whenever necessary. Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Additional Information<br><br>Job Number 26082289<br><br>Job Category Rooms & Guest Services Operations<br><br>Location Building No. 153 Street No. 347, Lusail, Qatar, Qatar,VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>Job Summary<br><br>Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.<br><br>CANDIDATE PROFILE <br><br>Education And Experience<br><br> High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.<br><br>OR<br><br> 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br><br>CORE WORK ACTIVITIES<br><br>Maintaining Guest Services and Front Desk Goals<br><br> Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.<br><br>Supporting Management of Front Desk Team<br><br> Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.<br><br>Ensuring Exceptional Customer Service <br><br> Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Responds to and handles guest problems and complaints. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. Ensures employees understand customer service expectations and parameters. Interacts with guests to obtain feedback on product quality and service levels. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br><br>Managing Projects and Policies<br><br> Implements the customer recognition/service program, communicating and ensuring the process. Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Supervises same day selling procedures to maximize room revenue and control property occupancy. Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br><br>Supporting Human Resource Activities <br><br> Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns. Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Participates in employee progressive discipline procedures.<br><br>Additional Responsibilities<br><br> Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Performs all duties at the Front Desk as necessary. Runs Front Desk shifts whenever necessary. Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.