وظائف مدير العمليات في قطر

POSITION OBJECTIVE<br><br>A assistant restaurant manager’s primary role is to manage and control the day to day restaurant operations<br><br>Key Responsibilities<br><br> Ensure that FOH and BOH staffs are familiar with the day’s requirement. Ensure training of all staff is done prior to restaurant opening and whenever needed to maintain excellence of operation standards. Responsible for coordination with all related parties during the Pre-opening Phase of the restaurant to ensure that the Opening Date is reached with full readiness of entire aspects of staffing, training, stocking, menu, budgets, Marketing Plan, and all other aspects of operations. Ensure that all staff is treated fairly and with commonly accepted courtesy. Ensure that time tables, leave roasters and attendance registers are up-to-date. Coordinate with the executive chef and bartender for new menus as needed and to create a wide variety of new dishes and beverage list. Ensure that all communications between restaurant and kitchen run smoothly. Ensure that all purchased order have been delivered and stored. Responsible for the Profit and loss statement of the restaurant. Responsible for achieving set revenues and sales targets for the entire operation of the restaurant on both Floors. Managing the prompt efficient and courteous serving of food and beverage in the restaurant. Schedules working hours of all Service staff, taking into consideration volume of expected business (Reservations and timetables) and ensure that attendance registers are kept daily and that any absenteeism is immediately brought to the attention of the HR. Ensure that all staffs are under control are fully informed in respect of disciplinary procedures, the handling of grievances, etc. Ordering supplies and to ensure that all stocks are ordered to the correct quantities, quality and price. Managing all administration procedure and ensure that all documents are sent to the appropriate accounts department immediately for processing. Ensure that expenses are within budget limits. Managing the Tips division. Control and manage the monthly inventory. Managing the day to day function of all restaurant employees, facilities, daily stock checks/stock takes and sales. Ensure that all stocks are being kept securely and under the correct conditions applicable to each type of commodity stored Managing the daily briefing with the staff to ensure smooth running of the service sequences Hold weekly meetings with the Managing Partner to ensure that operation is going as it should and to ensure that any special arrangements are properly communicated. Responsible for the PR and Marketing activities and communication in order to maximize exposure, footfall and sales revenues of both levels of Restaurant. Generate weekly, monthly and quarterly reports on all aspects of the restaurant operations, including but not limited to budgets, cost breakdowns and sales breakdowns (per food categories, customer profile, menu items, days of the week, etc) Health, Safety and Security Maintain the required standard of operational hygiene according to cleaning rotas at all times. Be aware of the Restaurant policies and procedures relating to health, hygiene, and fire life safety and ensure your direct reports do the same. Familiarize with emergency exits and evacuation procedures. Financial Management To achieve the budget by monitoring and controlling the departmental operations, considering restaurant and expenditure. On an ongoing basis, control and analyze departmental costs to ensure performance against budget;implementing corrective measures where necessary to produce positive business results.<br><br>General<br><br> Comply with the company's corporate code of conduct. Familiarize yourself with the company values and model desired behaviors. Perform tasks as directed by the Management in pursuit of the achievement of business goals.

Additional Information<br><br>Job Number 26107828<br><br>Job Category Food and Beverage & Culinary<br><br>Location The Pearl Island, Doha, Qatar, Qatar, 14875VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>Job Summary<br><br>Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage.<br><br>CANDIDATE PROFILE <br><br>Education And Experience<br><br> High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.<br><br>OR<br><br> 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.<br><br>CORE WORK ACTIVITIES<br><br>Developing and Maintaining Budgets<br><br> Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments. Maintains a positive cost management index for kitchen and restaurant operations. Utilizes budgets to understand financial objectives.<br><br>Leading Food and Beverage Team<br><br> Manages the Food and Beverage departments (not catering sales). Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Oversees all culinary, restaurant, beverage and room service operations. Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. Provides excellent customer service to all employees. Responds quickly and proactively to employee's concerns. Provides a learning atmosphere with a focus on continuous improvement. Provides proactive coaching and counseling to team members. Encourages and builds mutual trust, respect, and cooperation among team members. Monitors and maintains the productivity level of employees. Develops specific goals and plans to prioritize, organize, and accomplish work. Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.<br><br>Ensuring Exceptional Customer Service<br><br> Provides excellent customer service. Responds quickly and proactively to guest's concerns. Understands the brand's service culture. Drives alignment of all employees, team leaders and managers to the brand's service culture. Sets service expectations for all guests internally and externally. Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee. Verifies all banquet functions are up to standard and exceed guest's expectations. Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Serves as a role model to demonstrate appropriate behaviors. Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.<br><br>Managing and Conducting Human Resource Activities<br><br> Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Conducts performance reviews in a timely manner. Promotes both Guarantee of Fair Treatment and Open Door policies. Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.<br><br>Additional Responsibilities<br><br> Complies with all corporate accounting procedures. Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluates results to choose the best solution and solve problems. Drives effective departmental communication and information systems through logs, department meetings and property meetings.<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>時代を超越した魅力と先駆的な精神を兼ね備えたセントレジスホテル＆リゾートは、世界各地の一等地に50以上のラグジュアリーホテルとリゾートを展開し、極上の体験をお届けすることに尽力しています。20世紀初頭にジョン・ジェイコブ・アスター4世がニューヨークにセントレジスホテルを開業して以来、すべてのお客様一人ひとりに妥協のないきめ細やかな最高級のサービスを提供することに尽力しています。これを完璧に実現するのが、洗練されたクラシックなスタイルとモダンな感性を兼ね備えたホスピタリティあふれるチームと、シグネチャーサービスであるバトラーサービスです。ぜひセントレジスの採用情報をご覧ください。セントレジスの一員になると、マリオット・インターナショナルのブランドポートフォリオに加わることになります。最高の仕事をして、 目標を達成し、素晴らしいグローバルチームに参加し、 最高の自分になることができる場所 で働いてみませんか。

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>The IT Infrastructure Manager manages the implementation and maintenance of an organization's IT infrastructure to ensure its reliability, availability, and scalability. They are responsible for managing the day-to-day operations of the IT infrastructure, including networks, servers, storage, and data centers. Additionally, they lead the design and deployment of new infrastructure solutions to support business growth and innovation. The IT Infrastructure Manager collaborates with IT teams, vendors, and business units to define infrastructure requirements, develop strategies, and implement solutions that meet the organization's needs. They also manage budgets, resources, and timelines to ensure projects are completed on time and within budget. </p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p>Develop and implement IT infrastructure strategies, plans, and roadmaps in alignment with the organization's business objectives and technology goals.</p><br> <p>Oversee the design, implementation, and maintenance of network infrastructure, including LAN, WAN, and wireless networks, to ensure high availability and reliability.</p><br> <p>Manage the deployment and maintenance of server infrastructure, virtualization technologies, and cloud services to support business applications and services.</p><br> <p>Lead the administration and maintenance of storage infrastructure, backup and disaster recovery solutions, and data management practices to ensure data integrity and availability.</p><br> <p>Monitor IT infrastructure performance, capacity, and security, and proactively identify and address issues to minimize downtime and disruptions.</p><br> <p>Collaborate with IT teams, vendors, and business stakeholders to assess infrastructure requirements, evaluate technology options, and make recommendations for infrastructure investments and upgrades.</p><br> <p>Develop and enforce IT infrastructure policies, standards, and procedures to ensure compliance with regulatory requirements and industry best practices.</p><br> <p>Provide leadership and guidance to infrastructure teams, including hiring, training, and performance management, to build a high-performing and motivated team.</p><br> <p>Manage budgets, resources, and timelines for infrastructure projects and initiatives, and ensure projects are delivered on time and within budget.</p><br> <p>Stay abreast of emerging technologies and industry trends in IT infrastructure, and make recommendations for continuous improvement and innovation.</p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>Strong understanding of IT infrastructure principles, architectures, and technologies, including networking, servers, storage, and virtualization.</p><br> <p>Proficiency in infrastructure design, implementation, and maintenance methodologies, with hands-on experience in deploying and managing enterprise-scale infrastructure solutions.</p><br> <p>Knowledge of industry best practices and standards in IT infrastructure management, such as ITIL, COBIT, and ISO 20000.</p><br> <p>Excellent troubleshooting and problem-solving skills to diagnose and resolve complex infrastructure issues efficiently.</p><br> <p>Effective communication and collaboration skills to work with cross-functional teams, vendors, and stakeholders to deliver reliable and scalable infrastructure solutions.</p><br> <p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br> <br><br><u><b>Job Experience</b></u> <br><p>Minimum 8 years working experience, 5 years in a relevant supervisory position, 2 years GCC experience is a plus</p><br><br><br><u><b>Competencies</b></u> <br>Agility<br>Leadership<br>Quality<br>Resilience<br>Build High-Performing Teams<br>Provide Direction<br>Computer Operations L4<br>Cyber Security L4<br>Enterprise Architecture,Emerging Technology L4<br>ITIL Capacity Management L4<br>IT Security L4<br>AI Fluency<br><br><br><u><b>Education</b></u> <br><br><br> </div>

Job Description<br><br>Exceptional Hospitality Starts with You<br><br>Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an Heart of House Manager, you’re not just overseeing daily housekeeping operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.<br><br>Responsibilities<br><br>Here's what you'll do during a typical day:<br><br>Lead housekeeping operations: Direct all aspects of Housekeeping operations, including system management, budgeting, forecasting, inventory control, and policy implementation Ensure high quality standards: Oversee and uphold cleanliness, service, and product quality standards in guest rooms, public spaces, restrooms, offices, and meeting areas Collaborate on improvement projects: Partner with Property Operations and other departments on rehabilitation and capital improvement projects to enhance facilities Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs Uphold regulatory compliance: Ensure adherence to health and safety standards, particularly as related to proper usage of chemicals and cleaning supplies<br><br>Qualifications<br><br>What It Takes to Make the Stay<br><br>At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member<br><br>A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.<br><br>About Us<br><br>Join an Award-Winning Workplace Culture<br><br>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.<br><br>Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.<br><br>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.<br><br>Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

Some Careers Shine Brighter Than Others.<br><br>If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further<br><br>HSBC International Wealth and Premier Banking aim to be the international bank of choice for affluent customers, supporting their domestic and international banking, and holistic wealth management needs. We help customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs around the world.<br><br>The Premier proposition is a strategic priority for HSBC and the role of Premier Service Manager is a key supporting role in the achievement of the proposition objectives.<br><br>In This Role, You Will<br><br>This role is a part of the Premier relationship team and a key relationship support role created to provide an outstanding customer experience to the valuable Premier clients and increase Premier Wealth Relationship Manager’s (PWRM’s) client facing time. The role provides dedicated support to a team of Premier Wealth Relationship Managers (PWRM) in the overall achievement of their Wealth KPIs covering BAU activity management, client satisfaction, sales quality, acquisition, Recurring Income and Total Client Relationship growth of their portfolios. In order to deliver client centric service, this role is identified as a point of contact for clients and in the absence of the PWRM, this role will be the first point of contact for the client. In addition, the Premier Service Manager may provide credit/lending support to the PWRM if dictated by market requirements. Building an ongoing relationship based on value and service is critical to being successful in this role. In order to deliver a high-quality service to our highest value Premier clients the role holder will need to demonstrate an extensive knowledge of banking products and services across wealth and Premier banking.<br><br>To be successful in the role, you should meet the following requirements:<br><br>Strong interpersonal and empathy skills with strong decision making and ability to deliver Experience in Retail/Premier network preferred Understanding of core products, Premier proposition, and familiar with Premier and wealth product processes Understanding of relationship management systems Solid knowledge of appropriate branch operational procedures KYC, CDD and AML awareness Knowledge of relevant regulatory governance in market Good knowledge of HSBC and Premier banking Knowledge of the Bank’s lending systems when applicable to the markets Team player with collaborative skills Knowledge of local and Group compliance regulations Able to deliver the client experience and needs-based solutions through effective communication, influencing, and sales skills Have an understanding of the immediate regional Global Wealth Strategy and the ability to plan own activities accordingly Ambitious about providing the highest standards of delivery to colleagues and clients Demonstrates ability to set stretch goals for self and the ability to deliver these with courage and tenacity Authentic and shows ability to engage with colleagues and clients to deliver at pace Makes considered decisions that protect HSBC and our clients.<br><br>You’ll achieve more at HSBC.<br><br>HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.<br><br>We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.<br><br>Issued by The Hong Kong and Shanghai Banking Corporation Limited.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.<br>• 5 Star Luxury Italian Restaurant experience preferred<br>CORE WORK ACTIVITIES<br>Assisting in Management of Restaurant Team<br>• Handles employee questions and concerns.<br>• Monitors employees to ensure performance expectations are met.<br>• Provides feedback to employees based on observation of service behaviors.<br>• Assists in supervising daily shift operations.<br>• Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.<br>• Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.<br>Conducting Day-to-Day Restaurant Operations<br>• Ensures all employees have proper supplies, equipment and uniforms.<br>• Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.<br>• Ensures compliance with all restaurant policies, standards and procedures.<br>• Monitors alcohol beverage service in compliance with local laws.<br>• Manages to achieve or exceed budgeted goals.<br>• Performs all duties of restaurant employees and related departments as necessary.<br>• Opens and closes restaurant shifts.<br>Providing Exceptional Customer Service<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Encourages employees to provide excellent customer service within guidelines.<br>• Handles guest problems and complaints, seeking assistance from supervisor as necessary.<br>• Strives to improve service performance.<br>• Sets a positive example for guest relations.<br>• Assists in the review of comment cards and guest satisfaction results with employees.<br>• Meets and greets guests.<br>Conducting Human Resource Activities<br>• Supervises on-going training initiatives.<br>• Uses all available on the job training tools for employees.<br>• Communicates performance expectations in accordance with job descriptions for each position.<br>• Coaches and counsels employees regarding performance on an on-going basis.<br>Additional Responsibilities<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Assists servers and hosts on the floor during meal periods and high demand times.<br>• Recognizes good quality products and presentations.<br>• Supervises daily shift operations in absence of Restaurant Manager.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

Job Description:We are seeking a seasoned Project Manager to lead transformational, national-scale initiatives in the financial and tax domains. You will manage multi-year, multi-million-dollar programs spanning digital tax systems, e-invoicing frameworks, legal harmonization, and national stakeholder engagement—ensuring alignment with strategic national goals. Key Responsibilities:Project Planning & Execution: Lead the planning, execution, and successful delivery of multi-year mega projects, ensuring alignment with national priorities. Develop and manage project plans, communication plans, and an escalation matrix to address issues and stakeholder expectations. Day-to-Day Project Management: Oversee the day-to-day operations of demanding, large-scale projects, ensuring effective coordination across workstreams, including:Information Systems: Oversee the development and implementation of TAX and e-invoicing systems. Legal Frameworks: Ensure projects comply with national tax laws and financial regulations. Awareness Campaigns: Lead national campaigns designed to increase public awareness of TAX systems and e-invoicing frameworks. National Rollout Management: lead the phased implementation of national tax reform initiatives, ensuring alignment across technical, legal, and public engagement workstreams, with strict adherence to timelines and performance milestones. Task Breakdown & Work Packages: Break down large-scale tasks into manageable work packages for efficient execution, tracking, and delivery. RACI Matrix Management: Define and manage a RACI matrix (Responsible, Accountable, Consulted, Informed) to clarify roles and responsibilities across all project stakeholders. Risk & Issue Management: Identify and manage project risks and issues proactively, ensuring mitigation strategies are in place and timely resolutions are achieved to keep the project on track. Stakeholder Communication: Maintain strong, clear communication with key stakeholders, including government bodies, legal teams, IT departments, and external consultants, providing regular updates on project progress. Budget & Resource Management: Manage multi-million-dollar project resources, ensuring budgets are adhered to and resources are allocated efficiently. Escalation Management: Handle escalations and conflict resolution to keep projects on schedule and within scope. Reporting & Progress Tracking: Monitor project progress, ensuring deliverables are completed on time and to the required quality standards, providing regular status updates to senior management and stakeholders. Qualifications:Bachelor’s Degree in Project Management, Business Administration, Computer Information Systems, Management Information Systems, Computer Science, or a related field (Master’s preferred). PMP/Prince2 certification or equivalent is highly desirable.15+ years of experience managing large, complex projects in the financial, tax, or public sectors. ERP experience is preferable. Proven experience implementing national financial and tax regulations, including e-invoicing mandates. TAX systems, e-invoicing frameworks is plus. Proven experience in rolling out national agenda projects over multiple years, with a track record of managing projects of significant scope and scale. Ability to work effectively in demanding project environments, handling day-to-day project management tasks, including the development of project plans, communication plans, and an escalation matrix. Strong ability to deconstruct complex initiatives into actionable work packages using best practices in RACI, risk mitigation, and stakeholder alignment. Strong understanding of risk and issue management, with the ability to develop mitigation strategies and handle complex project risks. Excellent stakeholder management skills with a proven ability to coordinate diverse entities, including government, legal, and IT teams. Preferred Experience:Experience in managing national-level projects, particularly in the financial or taxation sectors. Expertise in delivering multi-year national agenda rollouts and implementing financial systems and regulations at a national scale. Experience with awareness campaigns targeting national audiences. Knowledge of information systems integration related to Fin Tech and public sector solutions.

Additional Information<br><br>Job Number 26109187<br><br>Job Category Rooms & Guest Services Operations<br><br>Location Ras Abu Abboud Street, Doha, Qatar, Qatar, 26662VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>Job Summary<br><br>Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.<br><br>CANDIDATE PROFILE <br><br>Education And Experience<br><br> High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.<br><br>OR<br><br> 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br><br>CORE WORK ACTIVITIES<br><br>Leading Guest Services Teams <br><br> Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Celebrates successes and publicly recognizes the contributions of team members. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br><br>Maintaining Guest Services and Front Desk Goals<br><br> Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.<br><br>Ensuring Exceptional Customer Service <br><br> Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Serves as a leader in displaying outstanding hospitality skills. Sets a positive example for guest relations. Responds to and handles guest problems and complaints. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Strives to improve service performance. Provides immediate assistance to guests as requested. Ensures employees understand customer service expectations and parameters. Participates in the development and implementation of corrective action plans to improve guest satisfaction.<br><br>Implementing Projects and Policies<br><br> Implements the customer recognition/service program, communicating and ensuring the process. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process. Manages payroll administration.<br><br>Conducting Human Resource Activities<br><br> Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Participates in employee progressive discipline procedures. Uses all available on the job training tools for employees. Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns. Supervises on-going training initiatives and conducts training when appropriate. Participates in the employee performance appraisal process, providing feedback as needed.<br><br>Additional Responsibilities<br><br> Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Maintains high visibility in public areas during peak times. Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc. Performs Front Desk duties in high demand times.<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. <br><br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.<br><br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br><br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br><br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Nord Anglia Education is looking to recruit a Health &amp; Safety Manager to join Etqan Global Academy in Doha, Qatar. We are looking for someone to support, maintain and improve the school s health and safety management arrangements, ensuring a safe, compliant and well-managed environment for students, staff, visitors and contractors.</p><p>The role: We seek an individual to join as a Health &amp; Safety Manager where your focus will be:</p><ul><li>Leading the implementation of the school s health and safety management system, ensuring policies and procedures are understood and applied</li><li>Providing practical health and safety advice and guidance to school leadership, operations, facilities and teaching teams</li><li>Coordinating and maintaining risk assessments across school activities, facilities, educational visits, events and contractors</li><li>Carrying out regular health and safety inspections and audits across the school site</li><li>Leading or supporting incident and near-miss investigations, identifying root causes and corrective actions</li><li>Supporting the development and testing of emergency response arrangements, including fire evacuation, lockdown and medical emergency procedures</li><li>Delivering health and safety induction, training and awareness sessions for staff and contractors</li><li>Managing contractor safety compliance and monitoring contractor activities on site</li><li>Reporting regularly on health and safety performance to school and regional leadership</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Relevant qualification in Occupational Health and Safety or equivalent experience, e.g. NEBOSH International General Certificate</li><li>Experience in a health and safety role, ideally within a school, education, facilities, hospitality or healthcare environment</li><li>Strong understanding of risk assessment, inspections, incident investigation and corrective action management</li><li>Strong communication and organisational skills</li><li>Ability to work with a wide range of stakeholders in a school environment</li><li>Good IT skills and ability to maintain accurate records</li><li>IOSH Managing Safely, First Aid or Fire Safety training (desirable)</li><li>Experience working in Qatar or the wider GCC (desirable)</li></ul><p>Please see full job description here.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>The Senior QHSE Manager is responsible for leading all aspects of developing, improving, and maintaining relevant Quality, HSE, and Food Safety Management systems and other operating standards across the Cluster Business Units. The role establishes and implements the strategic direction, Policies, procedures guidelines, and work priorities (in conjunction with Heads of Business Units) for the continuous improvement of Quality, HSE, and Food Safety management programs and systems. This role oversees the management systems certification against international standards for existing and new certifications according to the Business Unit requirements and evaluates existing practices, processes, and procedures based on standards and identification of existing gaps.</p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p>Develop and implement QHSE policies, procedures, and management systems to ensure compliance with relevant standards and regulations.</p><br> <p>Provide leadership and strategic direction for QHSE initiatives, fostering a culture of safety, quality, and environmental stewardship across the organization.</p><br> <p>Conduct audits, inspections, and assessments to identify potential hazards, risks, and areas for improvement in QHSE performance.</p><br> <p>Lead incident investigations and root cause analyses to determine the underlying factors contributing to accidents, near misses, and non-conformances.</p><br> <p>Develop and deliver QHSE training programs to educate employees on safe work practices, quality standards, and environmental responsibilities.</p><br> <p>Collaborate with cross-functional teams to integrate QHSE considerations into business processes, projects, and decision-making.</p><br> <p>Monitor QHSE performance indicators, track trends, and analyze data to measure progress and identify opportunities for enhancement.</p><br> <p>Liaise with regulatory agencies, clients, and external stakeholders on QHSE matters, ensuring compliance with contractual and legal requirements.</p><br> <p>Prepare QHSE reports, presentations, and documentation for internal and external audiences, communicating key findings, initiatives, and recommendations.</p><br> <p>Drive continuous improvement in QHSE performance through the implementation of best practices, lessons learned, and feedback mechanisms, aiming to achieve excellence in quality, health, safety, and environmental management.</p><br> <p>Support the implementation of HSE initiatives, participate in safety awareness activities, and contribute to incident reporting and resolution in alignment with company and IMS policies</p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>Comprehensive understanding of quality, health, safety, and environmental management systems and standards.</p><br> <p>Strong leadership and strategic planning abilities to develop and implement effective QHSE programs.</p><br> <p>Excellent communication and interpersonal skills to engage with stakeholders at all levels.</p><br> <p>Analytical and problem-solving skills to identify risks, assess data, and implement corrective actions.</p><br> <p>Regulatory compliance expertise to ensure adherence to relevant laws, regulations, and industry standards.</p><br> <p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br> <br><br><u><b>Job Experience</b></u> <br><p>Minimum 8 years working experience, 5 years in a relevant supervisory position, 2 years GCC experience is a plus</p><br><br><br><u><b>Competencies</b></u> <br>Accident Reduction Programs L4<br>AI Fluency<br>Food Safety and Sanitation L4<br>Incident Investigations L4<br>Leadership<br>Quality<br>Resilience<br>Safety Procedures and Compliance L4<br>Total Quality Management L4<br>Build High-Performing Teams<br>Speed of Execution<br>Build Process and Systems<br>Provide Direction<br>Agility<br>Drive Cost Optimization<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in Business Administration<br>Diploma in NEBOSH<br><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Role Summary We are looking for a Category Manager - Non Food to join the team in Qatar and focus on growing our own Grocery Store tMart , which is the region s first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!</p><p>What s On Your Plate? Full Ownership over the category management role in terms of Assortments, Pricing, Offers and Supply. Responsible for monitoring economic performance of the assigned departments /categories across sales, gross margin, profit and loss and consistency with the company's commercial strategy. Ensuring proper implementation of the commercial strategy and strategic guidelines, including categories plan and pricing strategy. Providing input to the Ops team flows, adjacencies, tools and templates, fixtures, etc. Reviewing and resolving any issues with local suppliers.</p><p>Assortment: Ensuring cost efficiency across our consumers that meets their needs/wants. Defining and maintaining the local assortment and integrating the basic assortment for the department/categories. Providing regional teams with information regarding products and quantities needed for international and regional contracts. Selecting local suppliers, negotiating and purchasing in line with expected needs guided by standards such as cost price, discounts, rebates, payment terms, discounts, etc.</p><p>Price: Pricing the items based on pricing guidelines and recommended prices for PL/Imported items. Collecting market prices and conducting country price audits.</p><p>Promos: Identifying local promo products and pricing each item and submitting forecasting/relevant reordering information to replenishment. Developing the country promotion calendar. Following up and ensuring effective execution of all activities required for each promotional event. Analysing and providing inputs for more effective promotional activities such as consumer preferences, local competitors and trends.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>You have at least 5+ years of experience in progressive development and management of multiple product categories, matured by working for large retailers (FMCG), in an international setting.</li><li>You have built teams and led cross-functional projects at scale.</li><li>You are very detail-oriented, structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.</li><li>You are willing to do anything necessary for the project to succeed, including working on the warehouse floor when you are short staffed to making a customer delivery, or to take customer calls. No job is too insignificant, no detail is too small for you.</li><li>You are able to interact with senior-level executives and can manage the expectations of multiple stakeholders.</li><li>You are someone energized by the unknown and look forward to learning each day on the job.</li><li>You have excellent analytical and communication skills, and always like to be hands-on with several tools.</li><li>You have excellent analytical and communication skills, and always like to be hands-on with several tools.</li><li>Additionally, you have robust interpersonal and intercultural skills.</li><li>You can inspire several teams and stakeholders to rally behind a mission.</li><li>Language skills: Fluent English and Arabic would be highly advantageous.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>The Senior MEP (Mechanical, Electrical, Plumbing) Project Manager supports the organization in providing leadership and technical expertise in the key areas of Mechanical, Electrical and Plumbing engineering. This position is responsible for a portfolio of construction projects as are assigned and must ensure quality in keeping with international best practices and national construction standards.</p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p>Develop comprehensive project plans, including scope, budget, schedule, and resource allocation, to ensure successful project execution.</p><br> <p>Lead multidisciplinary teams of engineers, technicians, and subcontractors, providing direction, guidance, and support throughout the project lifecycle.</p><br> <p>Liaise with clients, architects, consultants, and regulatory authorities to ensure alignment of project objectives, specifications, and compliance requirements.</p><br> <p>Oversee quality control processes, conducting inspections, audits, and tests to verify that MEP systems meet design standards, codes, and client expectations.</p><br> <p>Monitor project budgets, track expenses, and implement cost-control measures to minimize deviations and ensure profitability.</p><br> <p>Identify, assess, and mitigate project risks, developing contingency plans and proactive strategies to prevent delays, disputes, and cost overruns.</p><br> <p>Manage project schedules, monitor progress against milestones, and implement strategies to optimize productivity and meet deadlines.</p><br> <p>Facilitate clear and effective communication among project stakeholders, providing regular updates, resolving issues, and addressing concerns in a timely manner.</p><br> <p>Manage changes to project scope, specifications, and requirements, assessing impacts and negotiating adjustments with clients and stakeholders.</p><br> <p>Ensure accurate and thorough documentation of project activities, including reports, drawings, specifications, and correspondence, to support accountability and compliance throughout the project lifecycle.</p><br> <p>Support the implementation of HSE initiatives, participate in safety awareness activities, and contribute to incident reporting and resolution in alignment with company and IMS policies</p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>Comprehensive knowledge of mechanical, electrical, and plumbing systems, including design standards and installation practices.</p><br> <p>Strong abilities in project planning, scheduling, budgeting, and resource management to oversee complex projects effectively.</p><br> <p>Proven leadership skills to manage teams and coordinate subcontractors, ensuring project milestones are met.</p><br> <p>In-depth understanding of industry regulations, codes, and standards to ensure compliance and quality control.</p><br> <p>Excellent communication skills for client and stakeholder interactions, along with strong problem-solving abilities to address project challenges efficiently.</p><br> <p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br> <br><br><u><b>Job Experience</b></u> <br><p>Minimum 8 years working experience, 5 years in a relevant supervisory position, 2 years GCC experience is a plus</p><br><br><br><u><b>Competencies</b></u> <br>Agility<br>AI Fluency<br>Resilience<br>Quality<br>Leadership<br>Electrical power design L4<br>Electrical lighting design L4<br>Electrical ELV design L4<br>Voltage drop calculation L4<br>Electrical load diagrams / schedules and calculation L4<br>Build High-Performing Teams<br>Speed of Execution<br>Build Process and Systems<br>Provide Direction<br>Drive Cost Optimization<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in Mechanical Engineering or Engineering<br>Profesional degree in PMP or MMUP Engineer Registration (UPDA)<br><br><br><br> </div>

Company Description Sterling Restaurants W. L. L. has been serving the Qatar community since 1977, offering a broad range of cuisines from popular global and local brands. The company delivers exceptional dining experiences, catering to fast food, fine dining, and dessert preferences, ensuring something for everyone. With brands like Pizza Hut, Fuddruckers, Caravan Bukhara, and Coffee Beanery, Sterling Restaurants brings diverse flavors to various target segments. Owned by the Almuftah Group, a well-established family enterprise celebrating its 60th anniversary in 2023, the company continues to adapt to evolving market trends.<br>Role Description We are looking for an experienced IT Manager (Oracle Net Suite and Oracle Simphony) to manage the system implementation and integration in our Food & Beverage (F&B) operations. The ideal candidate will oversee the technical aspects of system deployment, ensure seamless system integration, and manage ongoing support to enhance operational efficiency. This role will collaborate closely with cross-functional stakeholders, platform providers, and technical teams to ensure system interoperability, data integrity, and alignment with business objectives. Qualifications: 5+ years of experience delivering Oracle Net Suite and Oracle Simphony projects. Proven experience in system implementation, integration, and post-deployment support. Strong understanding of F&B operations, including POS, inventory, and financial management. Excellent problem-solving skills and ability to troubleshoot system issues. Experience in training staff on new systems and technologies. Strong project management skills, including the ability to define project scope and meet deadlines.<br>Please share your CV to careers@almuftahsterling.com.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Sales Manager (B2B, Team Leadership, Pipeline &amp; Revenue Growth) – Remote | LATAM Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours Location: Middle East About the Role We’re hiring a Sales Manager to lead, coach, and scale a high-performing sales team .<br> This is not a “monitor the team” role.<br> You will: Drive team performance and revenue outcomes Build and optimize sales processes Own pipeline, forecasting, and conversion improvements If you’ve led teams, improved performance, and consistently hit targets — this role is built for you.<br> What You’ll Own 1.<br> Team Leadership &amp; Performance Lead and manage a team of SDRs, BDRs, and/or Account Executives Set clear: Targets KPIs Activity benchmarks Drive accountability across the team Run performance reviews and weekly check-ins 2.<br> Coaching &amp; Development Conduct regular 1:1 coaching sessions Improve: Sales skills Messaging Objection handling Identify underperformance early and take action Develop top performers into future leaders 3.<br> Sales Process &amp; Strategy Optimize the full funnel: Lead → Opportunity → Close Build and refine: Playbooks Scripts Sales workflows Improve pipeline conversion at every stage 4.<br> Pipeline Management &amp; Forecasting Monitor pipeline health and coverage Analyze deal flow and conversion rates Deliver accurate forecasts using: HubSpot Salesforce Build action plans to hit revenue targets 5.<br> Hiring &amp; Onboarding Support hiring and evaluation of new sales reps Own onboarding and ramp-up process Ensure new hires become productive quickly 6.<br> Marketing &amp; Leadership Alignment Work closely with marketing on: Lead quality Messaging Campaign performance Provide feedback loops to improve pipeline generation Partner with leadership on: Strategy Growth planning Revenue insights 7.<br> CRM &amp; Operational Discipline Ensure strict CRM hygiene and usage Track all activities, deals, and outcomes accurately Build a culture of data-driven sales execution What Makes You a Strong Fit You’ve led teams — not just sold individually You focus on team performance, not just activity tracking You understand: Pipeline Conversion Revenue drivers You’re both: Strategic (planning) Tactical (coaching + execution) You take ownership of results Must-Have Requirements 3+ years experience in: Sales management Business development leadership Proven track record of: Hitting revenue targets Improving team performance Strong understanding of full sales cycle Experience with: HubSpot / Salesforce Excellent communication and leadership skills Strong analytical and problem-solving ability Nice to Have Experience in: B2B SaaS Agencies High-growth startups Background in: Sales enablement Training programs Experience scaling teams or processes What a Typical Day Looks Like Review pipeline and team performance metrics Conduct coaching sessions and team check-ins Analyze conversion data and identify gaps Align with marketing on lead quality and messaging Forecast revenue and update leadership Support reps in closing deals or improving performance In short: You ensure the team hits targets, improves consistently, and drives revenue growth.<br> Key Metrics (KPIs) Team quota attainment (monthly/quarterly) Revenue growth Pipeline conversion rates Sales cycle efficiency Forecast accuracy Team retention and performance improvement Why This Role Stands Out Full ownership of sales team performance and revenue Opportunity to build and scale systems Direct impact on company growth Remote flexibility with structured expectations Clear growth path into senior leadership Interview Process Initial Screening Recruiter Interview Final Interview Offer &amp; Onboarding Apply Now If you’re someone who: Builds high-performing teams Understands sales beyond activity metrics Drives real revenue outcomes This role is a strong fit.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>The </span></span><span><span>​</span></span><span><span>Nursing</span></span><span><span>​</span></span><span><span> demonstrates clinical expertise, strong leadership and collaborative skills in interactions with staff and members of the healthcare team. The Clinical Nurse Leader supports the Clinical Nurse Manager in leading, precepting and mentoring the nursing and midwifery staff as clinical expert in a unit/service. The </span></span><span><span>​</span></span><span><span>Nursing</span></span><span><span>​</span></span><span><span> is a key member of the interprofessional team and ensures that standards for nursing and midwifery care are adhered to at unit/service level while working within an assigned shift. The incumbent is accountable for shift coordination, patient flow, patient experience and resource allocation. The incumbent demonstrates problem solving, conflict management and service recovery skills to serve as a role model and change agent. The </span></span><span><span>​</span></span><span><span>Nursing</span></span><span><span>​</span></span><span><span> is professionally accountable to the Chief Nursing Officer.&nbsp;</span></span></p><br><br> Sidra Medicine a healthy population is essential to a strong, prosperous society, and throughout 2020, Sidra continued to provide uninterrupted comprehensive specialist healthcare services for children and young people; and exceptional maternity, gynecology, and reproductive medical services for women, previously unavailable in Qatar and the region.” – H.H Sheikha Moza bint Nasser, Chairperson of Qatar Foundation&nbsp; <br> Sidra Medicine represents the vision of Her Highness Sheikha Moza bint Nasser who serves as its Chairperson. This high-tech facility is home to world-class patient care, scientific expertise, and educational resources. <br> </div>

The TCG Store Manager is responsible for the commercial, operational, and community performance of the AOC retail store. The role drives sales and profitability, leads the store team, manages high-value TCG inventory, and ensures an excellent experience for players, collectors, and customers.<br>The role requires strong knowledge of trading card games and collectibles, including sealed products, individual cards, product releases, grading, authenticity, market trends, tournaments, and organized play.<br>Key Responsibilities Sales and Commercial Performance Achieve the store’s daily, monthly, and annual sales and profitability targets. Monitor sales, customer traffic, conversion rates, average transaction value, product performance, and margins. Increase sales through product recommendations, bundles, memberships, pre-orders, promotions, and cross-selling. Identify opportunities based on TCG release schedules, player demand, collector trends, and market values. Prepare regular sales, inventory, event, and operational reports for management.<br>TCG Product Management Maintain strong knowledge of Pokémon, One Piece, Magic: The Gathering, sports cards, and other relevant TCG and collectible products. Monitor new releases, allocations, pre-orders, market demand, and product availability. Ensure sealed products, individual cards, graded cards, and high-value collectibles are correctly priced, displayed, stored, and handled. Guide the team and customers on product features, game formats, rarity, grading, condition, and authenticity. Monitor local and international TCG trends to identify commercial opportunities. Ensure buying, selling, trading, and product evaluation processes follow approved company procedures.<br>Store Operations Manage daily store opening, closing, staffing, cash handling, and operational procedures. Ensure the store is clean, organized, secure, and ready for customers and events. Prepare staff schedules that provide sufficient coverage during peak periods, weekends, releases, and tournaments. Ensure compliance with company policies, mall requirements, health and safety standards, and local regulations. Coordinate maintenance, security, facilities, and other operational requirements.<br>Team Leadership Lead, coach, schedule, and motivate Sales Associates and other store employees. Conduct daily briefings covering sales targets, product releases, promotions, events, and operational priorities. Support recruitment, onboarding, product training, probation reviews, and performance evaluations. Monitor attendance, conduct, grooming, productivity, product knowledge, and customer service. Address performance and behavioral issues promptly, with support from HR and management.<br>Community and Organized Play Work closely with the Community and Organized Play team to grow AOC’s player and collector community. Support the delivery of tournaments, leagues, trade nights, prereleases, learn-to-play sessions, and product launches. Build relationships with players, collectors, judges, content creators, and community partners. Ensure tournaments and community activities are safe, inclusive, professionally managed, and commercially beneficial. Use community feedback and participation data to improve store activities and customer engagement.<br>Customer Experience Create a welcoming and knowledgeable environment for new players, experienced players, families, and collectors. Ensure customers receive accurate advice and fair, professional service. Resolve customer complaints, product concerns, and operational issues promptly. Build relationships with regular customers and encourage repeat visits, memberships, and community participation. Ensure responsible and transparent handling of high-value products and transactions.<br>Inventory and Loss Prevention Maintain accurate inventory records for sealed products, individual cards, graded cards, accessories, and other merchandise. Coordinate stock counts and investigate discrepancies with the Storekeeper, Finance, and management. Monitor high-value, fast-moving, low-stock, slow-moving, and allocated products. Ensure high-value cards and collectibles are securely stored, displayed, transferred, and documented. Prevent theft, product substitution, unauthorized discounts, loyalty-point misuse, stock loss, and cash discrepancies. Ensure damaged, returned, counterfeit, or questionable products are properly isolated and reported.<br>Key Performance Indicators Achievement of store sales and profitability targets Sales conversion rate and average transaction value Inventory accuracy and stock-loss percentage Performance of TCG releases, pre-orders, and promotional campaigns Tournament and organized-play participation Customer satisfaction and complaint resolution Repeat customer and membership growth Employee productivity, attendance, and retention Cash, discount, refund, and loyalty transaction accuracy Store audit and operational compliance results<br>Qualifications and Experience Bachelor’s degree or diploma in Business, Retail Management, Operations, or a related field. Minimum five years of retail experience, including at least three years in a store management or supervisory role. Minimum two years of experience or strong practical knowledge within the TCG, collectibles, gaming, hobby, or specialty retail sector. Proven experience managing sales targets, employees, inventory, cash controls, and customer service. Knowledge of major TCG brands, product releases, organized play, grading, card condition, and collectible market trends. Experience managing tournaments, product launches, or player communities is preferred. Strong leadership, commercial judgment, organization, and problem-solving skills. Availability to work during weekends, holidays, tournaments, and major product releases. Strong English communication skills; Arabic is an advantage.