وظائف فني كمبيوتر في قطر

Qualifications:Candidates should possess strong Customer Service and Customer Support skills to handle inquiries and resolve issues effectively. Candidates should possess solid Communication and Interpersonal Skills to interact clearly and respectfully with diverse customers and colleagues. Candidates should possess a focus on Customer Satisfaction, with the ability to manage feedback, support service recovery, and maintain brand standards. Basic computer literacy and familiarity with customer service systems or call center tools are beneficial. Previous experience in customer-facing roles, preferably in retail, hospitality, or quick-service restaurants, is an advantage. Ability to work in shifts, including weekends and holidays, and maintain professionalism in a fast-paced environment. Proficiency in English is required; Arabic language skills are an added advantage.must Must be currently residing in Qatar with a valid QID and transferable sponsorship (if applicable).<br>Core Responsibilities:<br>Handle inbound customer calls professionally in both Arabic and English. Respond to customer inquiries, complaints, and feedback promptly and accurately. Record and track customer cases, ensuring proper follow-up and timely resolution. Coordinate with restaurants and relevant departments to resolve customer concerns. Maintain a high standard of customer service in line with McDonald's Qatar standards. Escalate complex or sensitive cases to the Customer Care Supervisor. Maintain accurate records and prepare basic call and case reports.

<section><p class="heading jdMain">الوصف الوظيفي</p><p class="heading">الأدوار والمسؤوليات</p><div class="paragraph"><p>المساعدة وإكمال أنشطة مراقبة التكاليف للقسم لتحقيق هدف التكلفة المؤسسية من خلال توفير نماذج تكلفة تفصيلية وتخصيص وفق السياسات والإجراءات والتعليمات والأهداف المعمول بها.</p></div></section><section><p class="heading">المرشح المثالي</p><p class="paragraph"></p><p>درجة البكالوريوس في المحاسبة أو الأعمال أو التجارة. 5 سنوات خبرة في قسم مالي مع معرفة موثوقة بأنظمة مالية. الإلمام بمعايير المحاسبة المقبولة عمومًا في الولايات المتحدة (GAAP) والمعايير الدولية لإعداد التقارير المالية (IFRS). الإلمام بالحاسوب بما في ذلك SAP. مستوى متقدم في MS Office Excel و BI. مستوى عالٍ من المهارات التحليلية. القدرة على العمل تحت الضغط وفي فرق متعددة الوظائف. القدرة على إجراء الميزانية ومراقبة التكاليف بما يتوافق مع سياسات الشركة وإجراءاتها (P&Ps).</p><p></p></section>

Title<br><br>CANTEEN COORDINATOR - 4 POSITIONS<br><br>Belong, Connect, Grow, with KBR! <br><br>KBR is looking for CANTEEN COORDINATOR – 4 POSITIONS for a client to be based on Qatar site.<br><br>Responsible for dining hall and tea pantry service operations, ensuring efficient food service, maintaining hygiene standards, and delivering a high level of customer satisfaction.<br><br>Experience & Education Required<br><br>Diploma or certification in Hospitality / Catering Shall have three (3) years of experience in industrial catering, camps, or institutional dining HACCP Certified Basic computer skills for reporting Course certificate in Basic first aid and CPR<br><br>Responsibilities And Tasks<br><br>Ensure smooth and timely service of meals to all customers Monitor service quality and ensure HACCP standard process are followed Handle complaints professionally and ensure quick resolution Maintain a friendly, respectful, and service-oriented atmosphere Ensure proper setup of dining hall (tables, counters, service stations) Monitor cleanliness, arrangement, and overall appearance Control crowd flow, especially during peak mealtimes Ensure adequate seating and smooth turnover Coordinate with kitchen staff for timely food replenishment Monitor and record food temperature in self-contained digital tablet Enforce hygiene standards (HACCP, food safety, personal hygiene) Maintain cleanliness of service areas, utensils, and equipment Conduct regular checks and report non-compliance Ensure availability of service items (trays, dispensers, etc.) Maintain daily service logs and attendance records Report operational issues, shortages, or incidents to management Maintenance upkeep of pantry equipment’s<br><br>R2125539

Job Description<br><br>Partner with sales and pre-sales teams to understand client requirements and translate them into technical solutions.<br><br>Responsibilities<br><br> Partner with sales and pre-sales teams to understand client requirements and translate them into technical solutions. Collaborating with cross-functional teams to identify and prioritize technical initiatives. Design and document comprehensive enterprise architectures encompassing applications, integrations, data, security, cloud, infrastructure, and networking domains. Leverage your deep understanding of technologies to craft solutions that align with our clients' existing infrastructure and future needs. Collaborate with development teams to ensure architecture implementations conform to design specifications and quality standards. Provide ongoing technical guidance and support throughout the project lifecycle. Ensuring that the software architecture is scalable, maintainable, and extensible. Present architectural solutions to clients and stakeholders effectively. Participating in the development of technical proposals and RFPs. Identify and mitigate risks related to solution architecture, including security vulnerabilities, performance bottlenecks. <br><br>Qualifications<br><br> Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field. 10+ years of experience in solution architecture with a proven track record in multiple architectural domains. Mastery of multiple architectural domains: applications, integrations, data, security, cloud, infrastructure, and networking. Comprehensive understanding of the different designing approaches, principles, and best practices, such as responsibility- and domain-driven design and event storming.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><ul><li><span><span><span>Carry out routine, corrective, shutdown maintenance and Project commissioning tasks in various Automation systems.<br></span></span></span></li><li><span><span><span>Jobs in this level have prime responsibility to ensure the Safety and Automation Systems (SAS) are maintained in an efficient and economical way, to improve the safety, quality, quantity, and environmental aspects of production.</span></span></span></li><li><span><span><span>They must also ensure that all activities are carried out in compliance with the Management Systems and aligned with the Strategy.<br></span></span></span></li><li><span><span><span>Initiate and gain approval for work permits to facilitate the execution of assigned tasks in compliance with safety requirements.<br></span></span></span></li><li><span><span><span>Conduct toolbox meeting to discuss scheduled work activities and ensure correct tools and safety equipment are available prior to commencement of work.<br></span></span></span></li><li><span><span><span>Carry out the assigned day-to-day routine and non-routine maintenance jobs in the Automation systems installed.<br></span></span></span></li><li><span><span><span>Ensure that the work is completed on time, meeting quality standards.<br></span></span></span></li><li><span><span><span>Carry out ICS computer maintenance including Antivirus and Microsoft Security Patch update, operating system configurations, basic troubleshooting of hardware/software issues.<br></span></span></span></li><li><span><span><span>Ensure Automation assets are maintained in compliance with the cyber security requirements.<br></span></span></span></li><li><span><span><span>Support the installation, testing and Commissioning activities of ICS projects / upgrades.</span></span></span><br></li><li><span><span><span>Participate in the call duty to provide maintenance support outside working hours.<br></span></span></span></li><li><span><span><span>Support the team to achieve the section/department KPIs.<br></span></span></span></li><li><span><span><span>Comply with all relevant procedures, comprising of Occupational Health and Safety, Quality, Environment, Responsible Care, IFA Product Stewardship &amp; energy Management System.<br></span></span></span></li><li><span><span><span>Maintenance and Troubleshooting experience in the following DCS/ESD Control systems.<br></span></span><span><span>Honeywell TDC 3000 Systems</span></span><span><span>Honeywell Experion Systems<br></span></span><span><span>Honeywell Safety Systems (FSC &amp; Safety Manager)<br></span></span><span><span>Triconex Safety Systems</span></span><span><span>Siemens S7 PLC System<br></span></span><span><span>Allen Bradley PLC Systems –<br></span></span></span></li><li><span><span><span>Maintenance and Troubleshooting experience in the following Turbo Machinery Control and Protection Systems<br></span></span><span><span>Bently Nevada Vibration and Axial Monitoring System<br></span></span><span><span>CCC Anti surge Control System<br></span></span><span><span>Triconex ITCC Systems<br></span></span><span><span>Jaquet Over Speed Protection Systems<br></span></span><span><span>Woodward Electronic Governors</span></span><span><span>MARK VI and MARK VIe Systems for Gas Turbines</span></span><span><span>Knowledge in the areas of computer hardware and software maintenance</span></span><span><span>Knowledge in Cyber Security guidelines and networking<br></span></span></span></li></ul><br><span>Requirements</span><ul><li><span><span><span>Diploma in Automation Engineering.<br></span></span></span></li><li><span><span><span>06 years relevant and hands-on experience in Automation Engineering in Oil &amp; Gas/Petrochemical/Fertilizer industry.<br></span></span></span></li><li><span><span><span>Technicians shall have working level proficiency of Read, Write, speak and Understand competency in English language.<br></span></span></span></li><li><span><span><span>Shall be well familiar with the hazardous chemicals / materials used in the Oil &amp; Gas/Petrochemical/Fertilizer industry, their hazards, and safe practices to perform the Installation/Maintenance activity safely.<br></span></span></span></li><li><span><span><span>Shall always adhere to the Safety requirements.<br></span></span></span></li><li><span><span><span>Shall have knowledge about PTW (permit to work) system in large scale industries and shall pass COMPANY’s PTW as well as PTW acceptance authorization post training assessment tests.<br></span></span></span></li><li><span><span><span>Shall understand and work within the framework of COMPANY’s Maintenance, HSEQ Policy, procedures and regulations.<br></span></span></span></li></ul><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Job Summary</strong> The Shift Supervisor / Store Supervisor is responsible for leading the store team during assigned shifts, ensuring excellent customer service, maintaining operational standards, supporting staff development, and achieving sales and profitability targets. The role involves supervising daily store operations, handling customer concerns, and ensuring compliance with food safety, hygiene, and company policies.</p><br><br><p><strong>Duties &amp; Responsibilities :</strong></p><ul><li><p>Lead and motivate baristas and team members during shifts.</p></li><li><p>Delegate tasks and ensure smooth workflow.</p></li><li><p>Provide coaching, training, and performance feedback to staff.</p></li><li><p>Promote teamwork and maintain a positive work environment.</p></li><li><p>Deliver exceptional customer service at all times.</p></li><li><p>Resolve customer complaints professionally and promptly.</p></li><li><p>Ensure customers receive high-quality beverages and food products.</p></li><li><p>Open and close the store according to company procedures.</p></li><li><p>Monitor daily operations and ensure service standards are met.</p></li><li><p>Manage cash handling, POS transactions, and daily cash reconciliation.</p></li><li><p>Ensure compliance with food safety regulations and company standards.</p></li><li><p>Ensure proper storage, handling, and labeling of food products.</p></li><li><p>Support achievement of sales targets and key performance indicators (KPIs).</p></li><li><p>Promote upselling and suggestive selling techniques.</p></li><li><p>Follow all health and safety procedures.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>High School Diploma or equivalent.</p></li><li><p>Diploma in Hospitality, Business, or related field preferred.</p></li><li><p>Minimum 3 years of experience in a coffee shop, café, restaurant, or retail environment.</p></li><li><p>Previous supervisory experience preferred.</p></li><li><p>Knowledge of coffee preparation and food service operations.</p></li><li><p>Strong leadership and customer service skills.</p></li><li><p>Basic computer and POS system knowledge.</p></li></ul><p></p></section>

About the job Join the Team at ABYAT - Your Gateway to Retail Excellence!<br>About us Are you ready to be part of the largest retail store in the Middle East? ABYAT, spanning an impressive 22,000 square meters and offering over 22,000 products, is your one-stop destination for all things home improvement and more. From elegant tiles and captivating wallpapers to state-of-the-art lighting solutions and stylish kitchen fixtures, we pride ourselves on offering a diverse array of top-quality products under one roof. Established locally with a vision for excellence, ABYAT has been setting benchmarks since its inception in September 2005. With an unwavering focus on our customers, we've crafted an experience that revolves around their needs, from our meticulously designed store layouts to our unparalleled service offerings. Expanding beyond our roots in Kuwait, ABYAT is now making waves in Saudi Arabia and setting our sights on Qatar and the UAE. As we continue to grow, we're seeking passionate individuals to join our dynamic team and contribute to our journey of success.<br>Position: Technical Support Engineer Location: Qatar Type: Full-time<br>Role Purpose Responsible for providing technical support across ABYAT’s retail and corporate operations by ensuring the availability, reliability, and performance of end-user devices, Microsoft services, retail technology systems, and IT infrastructure. The role serves as the first point of contact for technical incidents and service requests while delivering exceptional customer service and maintaining business continuity.<br>Key Responsibilities:• Provide first-line technical support for hardware, software, operating systems, and peripheral devices across ABYAT locations.• Manage and resolve incidents and service requests through the IT ticketing system while adhering to service level expectations.• Administer Active Directory, including user account creation, access management, group membership updates, and employee onboarding/offboarding activities.• Support Microsoft 365 applications, including Outlook, Teams, and Office applications, while troubleshooting user account and email-related issues.• Diagnose and resolve Windows operating system, desktop, laptop, printer, and workstation issues.• Perform first-level network troubleshooting, including connectivity, DNS, DHCP, TCP/IP, LAN, and wireless network issues.• Support Point of Sale (POS) systems, receipt printers, barcode scanners, and other retail technology devices to ensure uninterrupted showroom operations.• Prioritize and respond quickly to critical business incidents affecting sales operations, store productivity, or management users.• Maintain accurate ticket updates, technical documentation, and standard operating procedures.• Collaborate with internal teams and vendors to resolve technical issues and support infrastructure-related initiatives.<br>Qualifications / Requirements• 2–5 years of experience in Technical Support, IT Support, Service Desk, or Helpdesk environments.• Hands-on experience with Active Directory and Microsoft 365 administration.• Strong troubleshooting skills across Windows operating systems, hardware, software, and end-user technologies.• Good understanding of networking fundamentals, including TCP/IP, DNS, DHCP, LAN/WAN, and wireless connectivity.• Experience using IT ticketing systems and managing support requests.• Experience supporting POS systems, printers, scanners, or retail technology is an advantage.• Diploma or Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field.• ITIL Foundation, Comp TIA A+, Network+, Microsoft, or similar certifications are considered a plus.• Fluent Arabic and English communication skills are required.• Valid Kuwait driving license is preferred.<br>What We're Looking For• Strong communication and customer service skills.• A structured and logical troubleshooting approach.• Ability to work independently and take ownership of technical issues.• Strong prioritization skills and a sense of urgency when handling business-critical incidents.• Calm, patient, and adaptable personality with the ability to support users from diverse backgrounds.<br>Apply now and take the first step towards an exciting career with ABYAT!

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Guest Realtions Agent and build your career with us.</p><br><br>Job Description<br><br><ul><li>Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.</li><li>Achieve Quality Audit result of 95% and above through consistent documented trainings</li><li>Keep VIP folders ready for VIP arrivals and All inclusive Arrivals &nbsp;(Reg.-cards, room keys, welcome letter )</li><li>Assit and process check in/out for VIPs guests efficiently and professionally.</li><li>Escort guests to their rooms and conduct Room Orientation.</li><li>Update guest information into the computer after a complete check in.</li><li>Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time</li><li>Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up</li><li>Achieve the highest Guest Satisfaction measured by TRUST YOU platform.</li><li>Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>Ensure that all messages, mails and packages are delivered to the guest room.</li><li>Assist at the Information counter and Business centre &amp; M Lounge as and when assigned.</li><li>Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.</li><li>Maintain continuous contact with hotel guests to ensure that any problem or complain are handle efficiently &amp; courteously.</li></ul><br>Qualifications<br><br><ul><li>&nbsp;UniversityDegree in Hotel Management, fresher or a minimum of 1 year experience in a similar role in a 5 star hotel.</li></ul><br>Additional Information<br><br><ul><li><strong>2–5 years</strong> of experience&nbsp;</li><li><strong>Professional appearance:</strong> Well-groomed, appropriately dressed, punctual, and dependable.</li><li><strong>Experience:</strong> Previous experience in hospitality, &nbsp;concierge work, reception, customer service, or a similar position.</li></ul>

About SPIE Global Services Energy<br><br>As an international subsidiary of the SPIE Group present in around 20 countries in Europe, Africa, Asia Pacific, the Middle East and North America, SPIE Global Services Energy operates across the entire energy production infrastructure value chain, from design to maintenance. SPIE Global Services Energy relies on an extensive local network to quickly deploy resources and meet its customers' needs in the safest possible conditions.<br><br>Drawing on the expertise of its 5,000 employees, SPIE Global Services Energy helps players in the oil, gas and renewable energies industries improve the technical performance of their infrastructure, increase their energy efficiency and reduce their carbon footprint. <br><br>With 55,000 employees and a strong local presence, SPIE group achieved in 2024 consolidated revenue of €9.9 billion and consolidated EBITA of €712 million. We currently have an opportunity within SPIE Global Services Energy Middle East LLC Doha, Qatar for a :<br> AUTOMATION ENGINEER<br><br>- Carry out routine, corrective, and shutdown maintenance tasks in various Automation systems.<br>- Carry out Automation Project Engineering and commissioning activities in Automation Systems.<br>- Jobs in this level have prime responsibility to ensure that QAFCO's Safety and Automation Systems (SAS) are maintained in an efficient and economical way, to improve the safety, quality, quantity, and environmental aspects of production.<br>- They must also ensure that all activities are carried out in compliance with QAFCO's Management Systems and aligned with QAFCO'S Strategy.<br><br>Responsabilities<br><br>- Initiate and gain approval for work permits to facilitate the execution of assigned tasks in compliance with QAFCO safety requirements.<br>- Conduct toolbox meeting to discuss scheduled work activities and ensure correct tools and safety equipment are available prior to commencement of work.<br>- Carry out the assigned day-to-day routine and non-routine maintenance jobs in the Automation systems installed in QAFCO.<br>- Ensure that the work is completed on time, meeting QAFCO quality standards.<br>- Carry out ICS computer maintenance including Antivirus and Microsoft Security Patch update, operating system configurations, basic troubleshooting of hardware/software issues.<br>- Ensure Automation assets are maintained in compliance with the QAFCO cyber security requirements.<br>- Support the installation, testing and Commissioning activities of ICS projects / upgrades.<br>- Ensure good housekeeping to secure the cleanliness of the workplace.<br>- Comply with QAFCO Life Saving Rules as per "PSa-001 Life Saving Rule" Document.<br>- Participate in the call duty to provide maintenance support outside working hours.<br>- Support the team to achieve the section/department KPIs.<br>- Comply with all relevant procedures of QAFCO Integrated Management System comprising of Occupational Health and Safety, Quality, Environment, Responsible Care, IFA Product Stewardship & energy Management System<br><br>Key accountabilities<br>- Maintenance of Distributed control system, Safety Instrumented System, Compressor control system:<br>- Maintain the Automation Systems to ensure the highest uptime and MTBF.<br>- Establish and implement various maintenance schedules for the automation systems as recommended by OEM.<br>- Supervise the work of staff for conformity, good engineering practices, international standards, functional safety, and Cyber Security compliance.<br><br>Project execution<br>- Execute and support various Automation Projects, prepare cost proposal and coordinate - engineering<br>tasks, planning, procurement, manpower hiring, erection & commissioning.<br>- Work closely with all stake holders and vendor representatives, conduct necessary project meetings<br>and acceptance tests.<br>- Follow company procedures for change management. Bachelor's Engineering degree in in Instrumentation / Electronics discipline (12+4 years) Minimum 10 years of maintenance experience in Industrial Control Systems in Petrochemical or Fertilizer industries.<br><br>Hands-on Maintenance and Troubleshooting experience of industrial automation<br>system such as DCS/ESD Control systems, Turbo Machinery Control and Protection Systems, Cyber Security guidelines and networking etc.<br>You are fluent in English with both written and verbal communication<br>You will have good interpersonal and organizational skills, as well as, a good level of computer literacy and be proficient in Microsoft Office.

About SPIE Global Services Energy<br><br>As an international subsidiary of the SPIE Group present in around 20 countries in Europe, Africa, Asia Pacific, the Middle East and North America, SPIE Global Services Energy operates across the entire energy production infrastructure value chain, from design to maintenance. SPIE Global Services Energy relies on an extensive local network to quickly deploy resources and meet its customers' needs in the safest possible conditions.<br><br>Drawing on the expertise of its 5,000 employees, SPIE Global Services Energy helps players in the oil, gas and renewable energies industries improve the technical performance of their infrastructure, increase their energy efficiency and reduce their carbon footprint. <br><br>With 55,000 employees and a strong local presence, SPIE group achieved in 2024 consolidated revenue of €9.9 billion and consolidated EBITA of €712 million. We currently have an opportunity within SPIE Global Services Energy Middle East LLC Doha, Qatar for a :<br> AUTOMATION ENGINEER<br><br>- Carry out routine, corrective, and shutdown maintenance tasks in various Automation systems.<br>- Carry out Automation Project Engineering and commissioning activities in Automation Systems.<br>- Jobs in this level have prime responsibility to ensure that QAFCO's Safety and Automation Systems (SAS) are maintained in an efficient and economical way, to improve the safety, quality, quantity, and environmental aspects of production.<br>- They must also ensure that all activities are carried out in compliance with QAFCO's Management Systems and aligned with QAFCO'S Strategy.<br><br>Responsabilities<br><br>- Initiate and gain approval for work permits to facilitate the execution of assigned tasks in compliance with QAFCO safety requirements.<br>- Conduct toolbox meeting to discuss scheduled work activities and ensure correct tools and safety equipment are available prior to commencement of work.<br>- Carry out the assigned day-to-day routine and non-routine maintenance jobs in the Automation systems installed in QAFCO.<br>- Ensure that the work is completed on time, meeting QAFCO quality standards.<br>- Carry out ICS computer maintenance including Antivirus and Microsoft Security Patch update, operating system configurations, basic troubleshooting of hardware/software issues.<br>- Ensure Automation assets are maintained in compliance with the QAFCO cyber security requirements.<br>- Support the installation, testing and Commissioning activities of ICS projects / upgrades.<br>- Ensure good housekeeping to secure the cleanliness of the workplace.<br>- Comply with QAFCO Life Saving Rules as per "PSa-001 Life Saving Rule" Document.<br>- Participate in the call duty to provide maintenance support outside working hours.<br>- Support the team to achieve the section/department KPIs.<br>- Comply with all relevant procedures of QAFCO Integrated Management System comprising of Occupational Health and Safety, Quality, Environment, Responsible Care, IFA Product Stewardship & energy Management System<br><br>Key accountabilities<br>- Maintenance of Distributed control system, Safety Instrumented System, Compressor control system:<br>- Maintain the Automation Systems to ensure the highest uptime and MTBF.<br>- Establish and implement various maintenance schedules for the automation systems as recommended by OEM.<br>- Supervise the work of staff for conformity, good engineering practices, international standards, functional safety, and Cyber Security compliance.<br><br>Project execution<br>- Execute and support various Automation Projects, prepare cost proposal and coordinate - engineering<br>tasks, planning, procurement, manpower hiring, erection & commissioning.<br>- Work closely with all stake holders and vendor representatives, conduct necessary project meetings<br>and acceptance tests.<br>- Follow company procedures for change management. Bachelor's Engineering degree in in Instrumentation / Electronics discipline (12+4 years) Minimum 10 years of maintenance experience in Industrial Control Systems in Petrochemical or Fertilizer industries.<br><br>Hands-on Maintenance and Troubleshooting experience of industrial automation<br>system such as DCS/ESD Control systems, Turbo Machinery Control and Protection Systems, Cyber Security guidelines and networking etc.<br>You are fluent in English with both written and verbal communication<br>You will have good interpersonal and organizational skills, as well as, a good level of computer literacy and be proficient in Microsoft Office.

The CSEA Contractor is expected to provide hands-on support to the Cyber Security<br><br>Engineering and Architecture section by contributing to security architecture<br><br>activities, technical security reviews, control implementation, risk<br><br>assessments and advisory services across enterprise systems, infrastructure,<br><br>cloud environments and applications.<br><br>The<br><br>Contractor Is Expected To Have<br><br>Hands-on experience with Enterprise Security Architecture methodologies and modern security technologies, including IAM, SIEM, EDR/XDR, WAF, SASE, Zero Trust, cloud security, and security automation tools. Strong knowledge of IT infrastructure security, including network security, cloud security, endpoint security, identity security, and secure architecture design principles. Strong knowledge of application security, including secure SDLC, Dev Sec Ops, API security, secure coding practices, and application threat modeling. Experience implementing, validating, and reviewing security controls across IT infrastructure, cloud platforms such as AWS, Azure, and GCP, and enterprise applications. Experience developing, maintaining, and enhancing security control libraries, security patterns, baselines, and architecture standards, while ensuring their integration into security architecture and engineering activities. Strong understanding of cybersecurity standards, laws, and frameworks, including NIST, ISO/IEC 27001, CIS Controls, GDPR, PCI-DSS, and other relevant regulatory or compliance requirements. Strong understanding of cybersecurity best practices, including secure network architecture, endpoint protection, identity and access management, cloud security, Dev Sec Ops, and defense-in-depth design. Experience conducting security design reviews, architecture assessments, threat modeling, technical risk assessments, and security gap assessments. Ability to support business units, project teams, IT teams, and security stakeholders in selecting, designing, and implementing secure information systems and technology solutions. Experience with security automation and scripting using tools and languages such as Python, Power Shell, Bash, Terraform, Ansible, or similar technologies. Ability to support security investigations, incident response activities, forensic analysis, root cause analysis, and post-incident improvement recommendations when required. Experience providing technical consultation and advisory support on CSEA-related projects, initiatives, and engagements as requested by the CSEA Section Head. Excellent ability to translate technical cybersecurity concepts, risks, and recommendations into clear business language for both technical and non-technical stakeholders. Experience participating in cybersecurity committees, technical working groups, architecture review boards, project meetings, and cross-functional security discussions. Strong problem-solving, analytical, and decision-support skills, with the ability to assess complex technical environments and recommend practical security solutions. Ability to work independently while also collaborating effectively with security architects, SOC analysts, IT teams, application teams, project managers, and business stakeholders. Excellent verbal and written communication skills, with the ability to document security findings, architecture recommendations, risks, and remediation actions clearly and professionally. Ability to mentor and support CSEA team members as needed by transferring knowledge, sharing technical expertise, and contributing to the development of internal cybersecurity engineering and architecture capabilities.<br><br>Key<br><br>Deliverables<br><br>The<br><br>Contractor May Be Expected To Support Or Deliver<br><br>Security architecture reviews Security design review reports Threat models and risk assessments Security control mapping and recommendations Architecture patterns, baselines, and standards Technical security advisory reports Secure design recommendations for infrastructure, cloud, and applications Security improvement roadmaps Support for incident response, investigations, and technical analysis Knowledge transfer sessions for CSEA members<br><br>Requirements<br><br>Education:<br><br>Bachelor’s degree in a technology-related field, such as Cybersecurity, Computer Science, Computer Engineering, Information Security, Information Technology, or a related discipline. A higher degree or relevant professional certifications are preferred.<br><br>Experience<br><br>Minimum of 10 years relevant experience in cybersecurity, information security, security engineering, or IT infrastructure security, with at least 3 years of hands-on experience in cybersecurity architecture, security engineering, or enterprise security architecture.<br><br>Preferred Certifications<br><br>CISSP, CISM, SABSA, or TOGAF certifications preferred. Cloud security certifications such as CCSP, Azure Security Engineer, or AWS Security Specialty preferred. Cybersecurity certifications such as GCIH, GCIA, GSEC, or Security+ preferred. Other relevant cybersecurity, cloud security, or architecture certifications considered.<br><br>Proficiency in English & Arabic is<br><br>required.

The CSEA Contractor is expected to provide hands-on support to the Cyber Security Engineering and Architecture section by contributing to security architecture activities, technical security reviews, control implementation, risk assessments and advisory services across enterprise systems, infrastructure, cloud environments and applications.<br><br>The Contractor Is Expected To Have<br><br>Hands-on experience with Enterprise Security Architecture methodologies and modern security technologies, including IAM, SIEM, EDR/XDR, WAF, SASE, Zero Trust, cloud security, and security automation tools. Strong knowledge of IT infrastructure security, including network security, cloud security, endpoint security, identity security, and secure architecture design principles. Strong knowledge of application security, including secure SDLC, Dev Sec Ops, API security, secure coding practices, and application threat modeling. Experience implementing, validating, and reviewing security controls across IT infrastructure, cloud platforms such as AWS, Azure, and GCP, and enterprise applications. Experience developing, maintaining, and enhancing security control libraries, security patterns, baselines, and architecture standards, while ensuring their integration into security architecture and engineering activities. Strong understanding of cybersecurity standards, laws, and frameworks, including NIST, ISO/IEC 27001, CIS Controls, GDPR, PCI-DSS, and other relevant regulatory or compliance requirements. Strong understanding of cybersecurity best practices, including secure network architecture, endpoint protection, identity and access management, cloud security, Dev Sec Ops, and defense-in-depth design. Experience conducting security design reviews, architecture assessments, threat modeling, technical risk assessments, and security gap assessments. Ability to support business units, project teams, IT teams, and security stakeholders in selecting, designing, and implementing secure information systems and technology solutions. Experience with security automation and scripting using tools and languages such as Python, Power Shell, Bash, Terraform, Ansible, or similar technologies. Ability to support security investigations, incident response activities, forensic analysis, root cause analysis, and post-incident improvement recommendations when required. Experience providing technical consultation and advisory support on CSEA-related projects, initiatives, and engagements as requested by the CSEA Section Head. Excellent ability to translate technical cybersecurity concepts, risks, and recommendations into clear business language for both technical and non-technical stakeholders. Experience participating in cybersecurity committees, technical working groups, architecture review boards, project meetings, and cross-functional security discussions. Strong problem-solving, analytical, and decision-support skills, with the ability to assess complex technical environments and recommend practical security solutions. Ability to work independently while also collaborating effectively with security architects, SOC analysts, IT teams, application teams, project managers, and business stakeholders. Excellent verbal and written communication skills, with the ability to document security findings, architecture recommendations, risks, and remediation actions clearly and professionally. Ability to mentor and support CSEA team members as needed by transferring knowledge, sharing technical expertise, and contributing to the development of internal cybersecurity engineering and architecture capabilities.<br><br>Key Deliverables<br><br>The contractor may be expected to support or deliver:<br><br>Security architecture reviews Security design review reports Threat models and risk assessments Security control mapping and recommendations Architecture patterns, baselines, and standards Technical security advisory reports Secure design recommendations for infrastructure, cloud, and applications Security improvement roadmaps Support for incident response, investigations, and technical analysis Knowledge transfer sessions for CSEA members<br><br>Requirements<br><br>Education:<br><br>Bachelor’s degree in a technology-related field, such as Cybersecurity, Computer Science, Computer Engineering, Information Security, Information Technology, or a related discipline. A higher degree or relevant professional certifications are preferred.<br><br>Experience<br><br>Minimum of 10 years relevant experience in cybersecurity, information security, security engineering, or IT infrastructure security, with at least 3 years of hands-on experience in cybersecurity architecture, security engineering, or enterprise security architecture.<br><br>Preferred Certifications<br><br>CISSP, CISM, SABSA, or TOGAF certifications preferred. Cloud security certifications such as CCSP, Azure Security Engineer, or AWS Security Specialty preferred. Cybersecurity certifications such as GCIH, GCIA, GSEC, or Security+ preferred. Other relevant cybersecurity, cloud security, or architecture certifications considered.

Job Description<br><br>Must have a production experience in building metadata driven ELT/ETL frameworks for data ingestion and processing. Must have a production experience working with Data lakes, ETL/ELT, Data warehousing using Azure ADLS Gen2, Databricks, Azure Data Factory, & Synapse Analytics Working knowledge stream processing pipelines and highly scalable big data stores using Spark, Azure Stream Analytics, Event Hubs, Azure Data Explorer etc. Experience with relational SQL, NoSQL databases, and data lakes: Azure SQL Database, Azure Data Lake. Experience with data management and data governance tools e.g. Azure Purview Experience with programming languages and scripting: Python, Scala, Java, bash, Azure CLI, Power Shell etc. Must have a strong understanding of CI/CD practices and technologies specifically Azure Dev Ops Must have substantial background in data extraction and transformation, developing data pipelines using MS SSIS and Azure Data Factory, Informatica IDMC. Strong understanding of business processes, requirements analysis, and collaboration with business system owners to design and build data products. Good to have. OCI data engineering experience. Experience with big data tools: Hadoop, Spark, Kafka, Storm, Hive, Hbase<br><br>Responsibilities<br><br>Create and maintain optimal and scalable data pipeline architecture. Assemble large, complex data sets that meet functional / non-functional business requirements. Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc. Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources. Drive design, model, implement, and operate large, structured and unstructured datasets. Evaluate and implement efficient distributed storage and query techniques. Design and implement monitoring of data services platform. Design and implement Data Lakes and Data Warehouse solutions. Keeps track of industry best practices and trends and through acquired knowledge, takes advantage of process and system improvement opportunities. Develop and maintain technical documentation and operational procedures.<br><br>Qualifications<br><br>Bachelor's degree in fields like Computer Science, Computer Engineering, Business Analytics, or a related field. Certification: Azure certified data engineer8+ years hands-on ETL development experience,Data pipeline design & development,Data lakes & Warehouse project development experience, MS Azure Data Factory/SSIS. Azure Delta lake, Azure storage, Informatica IDMC. Azure certification Proven experience building, optimizing, and monitoring big data pipelines, architectures, and data sets.<br><br>About Malomatia<br><br> ABOUT US <br><br>malomatia is a leading Qatar-based IT services and solutions provider, bringing together top Qatari and international talent to deliver innovative, end-to-end technology solutions that empower clients to achieve their strategic goals.<br><br>Our mission<br><br>Empowering Qatar’s businesses and governments to leap into the digital future with agile, knowledge-driven solutions.<br><br>Our vision<br><br>To become Qatar’s trusted knowledge partner in digital transformation, disrupting industries, shaping the future, and building a world-class tech ecosystem.<br><br>Driving change that makes a real impact<br><br>Since 2008, malomatia has been driving Qatar’s digital transformation through innovative, ISO-certified IT solutions. With expertise across key public and private sectors, we empower the nation’s vision with advanced services in cloud, cybersecurity, AI, and contact center excellence, elevating the role of technology in shaping Qatar’s sustainable future.<br><br>About The Team<br><br>Established in 2008, malomatia is a Qatari leader in IT services and digital transformation. We serve key sectors including Government, Healthcare, Education, Customs, and Transportation, delivering impactful solutions that support national development goals. Powered by a diverse team of skilled Qatari and international IT professionals, we deliver innovative, high-value digital solutions tailored to the unique needs of our clients.<br><br>Our mission is to inspire customers to thrive through digital excellence, and we envision becoming the trusted partner of choice in building a smarter society through technology and talent. We are driven by core values that define our culture and approach: ownership, integrity, empathy, teamwork, transparency, agility, excellence, trust, and innovation.<br><br>Join us in shaping the future of technology in Qatar

Multiverse Computing<br><br>Multiverse Computing is a fast-growing deep-tech company founded in 2019 and recognized by CB Insights as one of the 100 most promising AI companies globally. We are the largest quantum software company in the EU, with 250+ employees worldwide building advanced AI and quantum solutions that help enterprises tackle complex, high-impact challenges across industries such as finance, energy, manufacturing, telecom, and industrials.<br><br>Our mission is to enable organizations to gain a meaningful competitive edge through cutting-edge AI and quantum technologies.<br><br>Why join us? <br><br>We are a European deep-tech leader in quantum and AI, backed by major global strategic investors and strong EU support. Our groundbreaking technology is already transforming how AI is deployed worldwide — compressing large language models by up to 95% without losing accuracy and cutting inference costs by 50–80%. Joining us means working on cutting-edge solutions that make AI faster, greener, and more accessible — and being part of a company often described as a “quantum-AI unicorn in the making.”<br><br>This opportunity is to work in our offices in London, UK. We are looking for a talented Solutions Architect to join our pre-sales team and bridge the gap between our technology and our customers’ needs, crafting innovative, scalable, and robust AI- powered solutions.<br><br>Key requirements:<br><br><br>Previous experience in a technical partner pre-sales or consulting role with a heavy emphasis on partner and customer-facing interactions (i.e. Solutions Architect, Sales Engineer, Implementation Consultant) Excellent communication and presentation skills, able to interface effectively with technical and non-technical stakeholders; experience writing technical proposals or responding to RFPs/tenders; experience running hands-on product demos independently. Strong knowledge of cloud platforms (AWS, Azure, GCP) and AI/ML services (e.g., Sage Maker, Vertex AI, Azure ML), including sovereign, on-premise, and hybrid deployment models. Familiarity with MLOps tools and practices: CI/CD, monitoring, and orchestration frameworks (e.g., Kubeflow, Flyte, MLflow); proficiency with Docker and Kubernetes for AI workload containerization. Understanding of LLM inference stacks (v LLM, llama.cpp, Open VINO) and model delivery formats (ONNX, .safetensors, Hugging Face model hub). Experience sizing GPU infrastructure for LLM inference or training workloads (memory, throughput, hardware tiers from A10 to H200). Experience benchmarking and evaluating LLM performance (accuracy, latency, throughput). Hands-on coding skills in Python, SQL, and familiarity with ML libraries and frameworks (PyTorch, Tensor Flow, Hugging Face). Bachelor's or master's degree in Computer Science, Data Science, Engineering, or related field. Must be available to travel as needed for meetings, conferences, and project requirements. Languages: Arabic and English<br><br><br>Preferred Qualifications:<br><br><br>Experience with Computer Vision models, Speech models, Vision-Language models, and other modalities. Experience with AI model optimization, quantization, or deployment to edge devices. Hands-on experience designing RAG pipelines and/or multi-agent systems.. Experience designing data architectures (batch & streaming) and working with big data technologies. Knowledge of data privacy and ethical considerations in AI, including GDPR compliance and familiarity with the respective country AI Act.<br><br><br>Location: Applicants must have legal authorization to work in the country where the position is based<br><br>Perks & Benefits:<br><br><br>Equal pay guaranteed. Signing bonus. Relocation package (if applicable). Eligibility for educational budget according to internal policy. Hybrid opportunity. Flexible working hours. Language classes and discounted lunch options Working in a high paced environment, working on cutting edge technologies. Career plan. Opportunity to learn and teach.<br><br><br>As an equal opportunity employer, Multiverse Computing is committed to building an inclusive workplace. The company welcomes people from all different backgrounds, including age, citizenship, ethnic and racial origins, gender identities, individuals with disabilities, marital status, religions and ideologies, and sexual orientations to apply.<br><br>Come and join our multicultural team!<br><br>5 locations<br><br>+27 languages

<h2 class="h5">وصف الوظيفة</h2> <div class="t-break" data-jb-field="description"> حول وظيفة F-4903-2-Q - منسق تقني (الجودة) <p>المؤهلات*</p><br><p>شهادة المدرسة الثانوية (الصف الحادي عشر) أو مؤهل أعلى.</p><br><p><strong>المعرفة و/أو الخبرة:-</strong></p><br><p> 8 سنوات من الخبرة الواسعة مع المشاريع والمتعاقدين والموردين حول العالم.</p><br><p><strong>المهارات الفنية والتجارية:-</strong></p><br><p> إجادة اللغة الإنجليزية كتابةً وتحدثاً. <br> مهارات متقدمة في استخدام لوحة المفاتيح والحاسوب. <br> معرفة متقدمة ببرامج الكمبيوتر القياسية. <br> معرفة ببعض العمليات المالية والميزانية. <br> مهارات تواصل شخصية مطورة جيداً مع القدرة على التواصل مع عدة مستويات تنظيمية. <br> التخطيط والتنظيم. <br> الأخلاق والنزاهة. <br> العمل الجماعي والدعم بين الوظائف. <br> التواصل وتبادل المعلومات.</p><br> <br> <br> </div>

<p><strong>المسؤوليات الرئيسية:</strong></p><ul><li><p>Welcomes patients and assists them in a friendly and professional manner.</p></li><li><p>Handle patient registration, appointments, and inquiries.</p></li><li><p>Answer phone calls and respond to patient requests.</p></li><li><p>Coordinate with doctors, nurses, and other departments.</p></li><li><p>Handle basic administrative and reception duties.</p></li><li><p>Maintain patient information and confidentiality.</p></li><li><p>Assist with insurance-related inquiries when required.</p></li></ul><p><strong>المرشح المثالي</strong></p><p><strong>المتطلبات:</strong></p><ul><li><p>أنثى</p></li><li><p>مهارات تواصل وخدمة عملاء جيدة.</p></li><li><p><strong>مستوى طليق باللغتين العربية والإنجليزية.</strong></p></li><li><p><strong>يفضل وجود خبرة سابقة في مركز طبي أو عيادة.</strong></p></li><li><p>مظهر جيد ومنظم وقادر على العمل تحت الضغط.</p></li><li><p>مهارات حاسوبية جيدة.</p></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Senior Cisco Unified Call Manager - Telecom</p><p><br></p><p>We are currently looking Senior Telecom/CISCO Collaboration Engineer our Qatar operations.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s Degree in Computer/Communications Engineering.</li><li>Minimum of 5 years experience in Telecom Systems support .</li><li>Experience in financial institutions is a plus.</li><li>Professional training on the relevant systems.</li><li>Hands-on experience with CUCM ( Cisco Unified Call Manager ).</li><li>Excellent oral and written communication skills in English and Arabic.</li><li>Strong analytical, problem solving, and decision-making skills.</li><li>Self-driven with well-developed leadership and team-building skills.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The right Waiter/Waitress uplifts the dining experience for customers. We are looking for someone who will have the patience, personality, and perseverance to thrive in this role.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Min of 2-3 years experience in job-related positions.</li><li>Prior hotel and job-related experience is a must.</li><li>Able to speak, read, write and understand the primary language(s) used in the workplace.</li><li>Requires good communication skills, both verbal and written.</li><li>Computer skills are an advantage.</li><li>Must maintain a neat, clean, and well-groomed appearance per Hotel standards.</li></ul><p></p></section>

Job Description<br><br>The Service Desk Analyst – L1 is responsible for acting as the Single Point of Contact (SPOC) for all IT-related incidents and service requests raised by end users. The role involves receiving requests through multiple communication channels, logging and classifying tickets in the ITSM system, providing first-level remote support, and ensuring timely resolution or escalation in accordance with SLAs, SOPs, and ITIL best practices.<br><br>The Service Desk L1 plays a critical role in maintaining service continuity, ensuring customer satisfaction, and coordinating with IT Support, NOC, SOC, and Infrastructure teams as required.<br><br>Responsibilities<br><br>Act as the Single Point of Contact (SPOC) for all IT incidents and service requests as defined in the Customer Scope of Work (SoW).<br><br>Receive and respond to support requests via phone, email, chat, and ITSM portal.<br><br>Log, categorize, prioritize, and assign tickets accurately based on impact, urgency, and SLA requirements.<br><br>Provide first-level remote support using approved tools and procedures.<br><br>Aim to achieve First Call Resolution (FCR) where possible, in line with SLAs.<br><br>Escalate incidents and service requests to appropriate support teams when resolution is beyond L1 scope.<br><br>Monitor ticket progress and ensure continuous follow-up until closure.<br><br>Communicate proactively with end users, providing timely updates and resolution confirmations.<br><br>Follow ITIL-aligned Incident, Request Fulfillment, Problem, and Change Management processes.<br><br>Assist users with “How-to” queries and basic guidance on IT services and applications.<br><br>Document resolutions, workarounds, and troubleshooting steps in the knowledge base.<br><br>Maintain and update Standard Operating Procedures (SOPs) as required.<br><br>Participate in Major Incident processes by supporting communication and ticket coordination.<br><br>Ensure compliance with customer security policies, access controls, and acceptable use guidelines.<br><br>Support SLA monitoring and contribute to service performance reporting (daily, weekly, monthly).<br><br>Maintain a professional, courteous, and customer-focused attitude at all times.<br><br>Collect and support analysis of user feedback and Customer Satisfaction (CSAT) results.<br><br>Proactively identify recurring issues and suggest service improvement opportunities.<br><br>Conduct regular assessments of user feedback, including Customer Satisfaction Surveys.<br><br>Building trust relationships with End users.<br><br>Qualifications<br><br>Required Knowledge and experience:<br><br>Minimum 5 years’ experience in large scale IT Support Team<br><br>Should have Desktop Platforms, Software and Business Application Support :<br><br>Remote troubleshooting and diagnosis of OS issues on Users devices.<br><br>Remote installation, upgrade, configuration, troubleshooting and diagnosis of desktop and business application on user’s devices, and any other applications used by IT users,<br><br>Assist and answering users “How to” questions related to desktop and business Application.<br><br>Ensure adherence to licensing agreements and oversee software renewal through Software license management tool provided by Client.<br><br>Assist in testing and evaluating new applications.<br><br>End User Account Management & Support<br><br>Creation, deletion, extend and unlock of AD users and maintain user’s information/details as per standards .<br><br>Support in reset password according to approved procedures and deal with password issues .<br><br>Configuration of email account on Users devices .<br><br>Troubleshooting and diagnosis of user AD accounts, email account, email archiving and calendar issues on user’s devices .<br><br>Microsoft Office 365 And Collaboration Support<br><br>Remote installation, upgrade, and configuration of MS Office 365 applications on user’s devices and as per standards .<br><br>Remote troubleshooting and diagnosis of MS Office 365 issues.<br><br>Provide support for Mail clients and establish email connectivity.<br><br>Assist users on MS Office 365 applications, capabilities, and collaboration tools (Excel, Word, Power Point, One Drive, Skype, MS Teams, etc.).<br><br>Desktops, Laptops, Tablet, Printers, And Mobile Devices Support<br><br>Troubleshooting and diagnosis of user’s devices remotely like (Computers, laptops, Printers, Network Printers, scanners, etc.,) or any other IT equipment.<br><br>Adding/sharing and configuring printers to the user’s devices .<br><br>Troubleshooting and diagnosis of printing failures, printer’s, software, and network issues remotely.<br><br>Assist users to configure their emails in mobile devices.<br><br>Remote troubleshooting and diagnosis of mobile devices Email, software, and network issues .<br><br>Monitor devices throughout their lifecycle, including managing repairs, replacements, and retirements.<br><br>Other Requirements<br><br>Experience in Using ITSM or Ticketing System (S-Max, Summit , Manage Engine , Service Desk , Service Now , Remedy , HP –ITSM ..)<br><br>Strong Experience Supporting<br><br>Desktops, laptops, tablets, printers, scanners, and peripherals<br><br>Windows OS troubleshooting and configuration<br><br>Business applications and productivity tools<br><br>Experience in onsite troubleshooting and customer-facing support.<br><br>Knowledge of ITIL Incident, Request, Problem, and Change Management processes.<br><br>Experience working with ITSM / ticketing tools (Service Now, BMC Remedy, Manage Engine, HP ITSM, etc.).<br><br>understanding of networking concepts (LAN, Wi-Fi, DNS, VPN – awareness level).<br><br>Familiarity with endpoint security concepts (antivirus, encryption, USB policies).<br><br>Experience supporting Office 365 and collaboration tools (Outlook, Teams, One Drive, Word, Excel).<br><br>Experience in asset management and device lifecycle support.<br><br>Required<br><br>Bachelor's degree in Computer Science, Information Technology, or a related field.<br><br>ITIL Foundation Certification (Version 3 or Version 4).<br><br>International Computer Driving License (ICDL) certification.<br><br>Microsoft Certified Solutions Associate (MCSA) certification.<br><br>Fluency in Arabic (both written and spoken).<br><br>Preferred<br><br>Cisco Certified Network Associate (CCNA).<br><br>Comp TIA Security+.<br><br>Comp TIA Network+.<br><br>Comp TIA Server+ (if "Systems+" was intended, you may replace this accordingly).<br><br>Cloud Foundation certification or equivalent cloud certification.<br><br>Skills & Competencies<br><br>Strong knowledge of IT infrastructure, networking, and system administration.<br><br>Understanding of IT service management (ITIL framework).<br><br>Excellent troubleshooting and problem-solving skills.<br><br>Strong communication and interpersonal abilities.<br><br>Ability to work effectively in a team and manage multiple priorities.<br><br>Customer-focused mindset with strong analytical skills.<br><br>Fluency in Arabic (written and spoken) is mandatory.

Job Description<br><br>The Engineer - IT Support is responsible for acting as the Single Point of Contact (SPOC) for all IT-related incidents and service requests raised by end users. The role involves receiving requests through multiple communication channels, logging and classifying tickets in the ITSM system, providing first-level remote support, and ensuring timely resolution or escalation in accordance with SLAs, SOPs, and ITIL best practices.<br><br>The Service Desk L1 plays a critical role in maintaining service continuity, ensuring customer satisfaction, and coordinating with IT Support, NOC, SOC, and Infrastructure teams as required.<br><br>Responsibilities<br><br>Act as the Single Point of Contact (SPOC) for all IT incidents and service requests as defined in the Customer Scope of Work (SoW).<br><br>Receive and respond to support requests via phone, email, chat, and ITSM portal.<br><br>Log, categorize, prioritize, and assign tickets accurately based on impact, urgency, and SLA requirements.<br><br>Provide first-level remote support using approved tools and procedures.<br><br>Aim to achieve First Call Resolution (FCR) where possible, in line with SLAs.<br><br>Escalate incidents and service requests to appropriate support teams when resolution is beyond L1 scope.<br><br>Monitor ticket progress and ensure continuous follow-up until closure.<br><br>Communicate proactively with end users, providing timely updates and resolution confirmations.<br><br>Follow ITIL-aligned Incident, Request Fulfillment, Problem, and Change Management processes.<br><br>Assist users with “How-to” queries and basic guidance on IT services and applications.<br><br>Document resolutions, workarounds, and troubleshooting steps in the knowledge base.<br><br>Maintain and update Standard Operating Procedures (SOPs) as required.<br><br>Participate in Major Incident processes by supporting communication and ticket coordination.<br><br>Ensure compliance with customer security policies, access controls, and acceptable use guidelines.<br><br>Support SLA monitoring and contribute to service performance reporting (daily, weekly, monthly).<br><br>Maintain a professional, courteous, and customer-focused attitude at all times.<br><br>Collect and support analysis of user feedback and Customer Satisfaction (CSAT) results.<br><br>Proactively identify recurring issues and suggest service improvement opportunities.<br><br>Conduct regular assessments of user feedback, including Customer Satisfaction Surveys.<br><br>Building trust relationships with End users.<br><br>Qualifications<br><br>Required Knowledge and experience:<br><br>Minimum 5 years’ experience in large scale IT Support Team<br><br>Should have Desktop Platforms, Software and Business Application Support :<br><br>Remote troubleshooting and diagnosis of OS issues on Users devices.<br><br>Remote installation, upgrade, configuration, troubleshooting and diagnosis of desktop and business application on user’s devices, and any other applications used by IT users,<br><br>Assist and answering users “How to” questions related to desktop and business Application.<br><br>Ensure adherence to licensing agreements and oversee software renewal through Software license management tool provided by Client.<br><br>Assist in testing and evaluating new applications.<br><br>End User Account Management & Support<br><br>Creation, deletion, extend and unlock of AD users and maintain user’s information/details as per standards .<br><br>Support in reset password according to approved procedures and deal with password issues .<br><br>Configuration of email account on Users devices .<br><br>Troubleshooting and diagnosis of user AD accounts, email account, email archiving and calendar issues on user’s devices .<br><br>Microsoft Office 365 And Collaboration Support<br><br>Remote installation, upgrade, and configuration of MS Office 365 applications on user’s devices and as per standards .<br><br>Remote troubleshooting and diagnosis of MS Office 365 issues.<br><br>Provide support for Mail clients and establish email connectivity.<br><br>Assist users on MS Office 365 applications, capabilities, and collaboration tools (Excel, Word, Power Point, One Drive, Skype, MS Teams, etc.).<br><br>Desktops, Laptops, Tablet, Printers, And Mobile Devices Support<br><br>Troubleshooting and diagnosis of user’s devices remotely like (Computers, laptops, Printers, Network Printers, scanners, etc.,) or any other IT equipment.<br><br>Adding/sharing and configuring printers to the user’s devices .<br><br>Troubleshooting and diagnosis of printing failures, printer’s, software, and network issues remotely.<br><br>Assist users to configure their emails in mobile devices.<br><br>Remote troubleshooting and diagnosis of mobile devices Email, software, and network issues .<br><br>Monitor devices throughout their lifecycle, including managing repairs, replacements, and retirements.<br><br>Other Requirements<br><br>Experience in Using ITSM or Ticketing System (S-Max, Summit , Manage Engine , Service Desk , Service Now , Remedy , HP –ITSM ..)<br><br>Strong Experience Supporting<br><br>Desktops, laptops, tablets, printers, scanners, and peripherals<br><br>Windows OS troubleshooting and configuration<br><br>Business applications and productivity tools<br><br>Experience in onsite troubleshooting and customer-facing support.<br><br>Knowledge of ITIL Incident, Request, Problem, and Change Management processes.<br><br>Experience working with ITSM / ticketing tools (Service Now, BMC Remedy, Manage Engine, HP ITSM, etc.).<br><br>understanding of networking concepts (LAN, Wi-Fi, DNS, VPN – awareness level).<br><br>Familiarity with endpoint security concepts (antivirus, encryption, USB policies).<br><br>Experience supporting Office 365 and collaboration tools (Outlook, Teams, One Drive, Word, Excel).<br><br>Experience in asset management and device lifecycle support.<br><br>Required<br><br>Bachelor's degree in Computer Science, Information Technology, or a related field.<br><br>ITIL Foundation Certification (Version 3 or Version 4).<br><br>International Computer Driving License (ICDL) certification.<br><br>Microsoft Certified Solutions Associate (MCSA) certification.<br><br>Fluency in Arabic (both written and spoken).<br><br>Preferred<br><br>Cisco Certified Network Associate (CCNA).<br><br>Comp TIA Security+.<br><br>Comp TIA Network+.<br><br>Comp TIA Server+ (if "Systems+" was intended, you may replace this accordingly).<br><br>Cloud Foundation certification or equivalent cloud certification.<br><br>Skills & Competencies<br><br>Strong knowledge of IT infrastructure, networking, and system administration.<br><br>Understanding of IT service management (ITIL framework).<br><br>Excellent troubleshooting and problem-solving skills.<br><br>Strong communication and interpersonal abilities.<br><br>Ability to work effectively in a team and manage multiple priorities.<br><br>Customer-focused mindset with strong analytical skills.<br><br>Fluency in Arabic (written and spoken) is mandatory.