وظائف مدخل بيانات في قطر
٤١٤١ وظائف شاغرة
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Job Summary <br> <p><span>The incumbent will assist QNB Capital’s team with translation requests under the supervision of QNB Capital’s Managing Director. The incumbent will draft, translate, review or proofread the translation of a range of materials, including official correspondence, letters, presentations, speeches, emails, and financial/legal documents, among others. The incumbent will ensure that all translated documents are formatted and presented appropriately in standard business formats using Microsoft Word and Microsoft PowerPoint. The incumbent will assist the QNB Capital team with various tasks that require Arabic language skills.</span></p><br> <br> <br><br> Main Responsibilities <br> <p><span>A. Shareholder & Financial:</span></p><br><ul><li><p><span>Implements KPI’s and best practices for Translator</span></p><br></li><li><p><span>Promote cost consciousness and efficiency and enhance productivity, to minimize cost, avoid waste, and optimize benefits for the bank.</span></p><br></li><li><p><span>Act within the limits of the powers delegated to the incumbent.</span></p><br></li></ul><p><span>B. Customer (Internal & External):</span></p><br><ul><li><p><span>Deliver translations in line with the requirements of QNB Capital senior management</span></p><br></li><li><p><span>Assist and undertake the translation (Arabic into English and vice versa) of various materials</span></p><br></li><li><p><span>Assist the verification and proof-reading of all translations provided from external sources</span></p><br></li><li><p><span>Work closely with QNB Capital’s team to finalize any deliverables that are required to be submitted to clients, regulators or any other external parties in Arabic.</span></p><br></li><li><p><span>Work closely with the QNB Capital team in preparing the translation of documents related to regulatory submissions</span></p><br></li><li><p><span>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</span></p><br></li><li><p><span>Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.</span></p><br></li><li><p><span>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</span></p><br></li></ul><p><span>D. Learning & Knowledge:</span></p><br><ul><li><p><span>Maintain professional competence related to all activities, events and developments of financial services and capital markets related activities, laws, standards and regulations.</span></p><br></li><li><p><span>Identify related areas for self-professional development and act to enhance self-professional development.</span></p><br></li><li><p><span>Proactively identify areas for professional development of self and undertake development activities.</span></p><br></li><li><p><span>Seek out opportunities to remain current with all developments in professional field.</span></p><br></li></ul><p><span>E. Legal, Regulatory, and Risk Framework Responsibilities:</span></p><br><ul><li><p><span>Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).</span></p><br></li><li><p><span>Understand and effectively perform your role under the Three Lines of Defense principle to identify measure, monitor, manage and report risks.</span></p><br></li><li><p><span>Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.</span></p><br></li><li><p><span>Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.</span></p><br></li><li><p><span>Maintain appropriate knowledge to ensure full qualification to undertake the role.</span></p><br></li><li><p><span>Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.</span></p><br></li><li><p><span>Attend mandatory (internal and external) seminars as instructed by the Bank.</span></p><br></li></ul><p><span>F. Other:</span></p><br><ul><li><p><span>Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.</span></p><br></li><li><p><span>Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need-to-know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.</span></p><br></li><li><p><span>Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.</span></p><br></li><li><p><span>All other ad hoc duties/activities related to QNB that management might request from time to time.</span></p><br></li><li><p><span>Act with integrity, competence, diligence, respect, and in an ethical manner with the public, clients, prospective clients, employers, employees, colleagues.</span></p><br></li><li><p><span>Place the integrity of the investment profession and the interests of clients above their own personal interests.</span></p><br></li><li><p><span>Practice in a professional and ethical manner.</span></p><br></li></ul> <br> <br><br> Education and Experience Requirements <br> <ul><li><p><span> University Degree in translation or law or equivalent.</span></p><br></li><li><p><span>Minimum of 6 years of experience in translations or legal services.</span></p><br></li><li><p><span>Proficiency in all standard business software applications, office communication tools and technologies with excellent skills in MS Word and PowerPoint.</span></p><br></li><li><p><span>Familiarity with Finance, Banking, Economics and Legal concepts and terms is preferred.</span></p><br></li><li><p><span>Excellent oral and written communication skills (including report writing) in English and Arabic.</span></p><br></li><li><p><span>Good interpersonal and presentation skills.</span></p><br></li><li><p><span>Understanding of the relevant laws, regulations, and practices.</span></p><br></li><li><p><span>Ability to make decisions and follow through with initiatives.</span></p><br></li><li><p><span> Personal integrity and self-management.</span></p><br></li><li><p><span>Planning, organizing, and analytical ability.</span></p><br></li><li><p><span>Ability to handle tight deadlines and work well under pressure.</span></p><br></li><li><p><span>Ability to work in a project-based environment.</span></p><br></li><li><p><span>Knowledge of graphic and narrative techniques for the presentation of data.</span></p><br></li></ul> <br> <br> </div>
???? Welcome to Your Next Adventure!<br><br>The Senior Process Improvement Specialist plays a key role in driving operational excellence across Snoonu’s Super App ecosystem. This role focuses on hands-on process optimization, helping make the organization faster, smarter and more scalable by improving how work gets done across operations, customer experience, and support functions.<br><br>This role partners closely with cross-functional teams to redesign processes, deliver measurable improvements, and embed a practical culture of continuous improvement grounded in data, customer insight, and frontline engagement.<br><br>???? What You’ll Get Your Hands On<br><br>Lead and deliver process improvement initiatives across operational domains, aligned to business priorities. Assess, map, redesign, and optimize end-to-end processes to improve speed handle times of cases, quality, scalability, and cost efficiency. Apply Lean, Six Sigma and Kaizen (or similar) methodologies to solve problems and drive sustainable improvements. Define and track KPIs, contribute to performance dashboards, and support governance routines to ensure impact. Act as a change agent within projects, supporting adoption of new ways of working across teams. Use Voice of the Customer (VoC) insights and data analysis to identify root causes and improve customer experience outcomes. Partner with Operations, Product, Tech, and CX teams to implement practical, data-driven improvements. Coach team members and process owners on continuous improvement tools and ways of working. Identify bottlenecks, inefficiencies, and operational risks and how to mitigate them - Using Ai to improve and speed handle times of cases Design and implement scalable process improvements around supply- Drivers, Restaurants, Supply Standardize operational procedures across People Ops and Ops<br><br>????♂️ The Magic You Bring<br><br>Strong experience in process improvement, operational excellence, or continuous improvement roles. Hands-on expertise in Lean Six Sigma, DMAIC, VSM, PDCA, Kaizen, and related methodologies. Proven ability to deliver end-to-end process improvement projects in fast-paced operational environments. Solid stakeholder management and change support skills, with the ability to influence without authority. Data-driven mindset, comfortable defining KPIs and translating insights into actionable improvements. Customer-centric approach, using feedback and VoC data to guide priorities. Exposure to digital transformation, automation, or process enablement tools. Lean Six Sigma or Operational Excellence certifications.<br><br>✨ Bonus Points If You Have<br><br>Clear communicator who can work effectively with both leadership stakeholders and frontline teams. Experience in logistics, delivery, aviation, or high-volume service operations.<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br> Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br> Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br> Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br> Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br> It's All About People: “Be a team player; together we are stronger.”<br><br>Real Builders Ship: “We turn ideas into products, plans into action, and challenges into opportunities.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!
Purpose and Scope: <br><br>The Programmer is to provide planning, project programming and other administrative duties as required by a USAF engineering contract. This position will be in support of the Air Force Contract Augmentation Program (AFCAP) and it is located at Al Udeid Air Base (AUAB), Doha, Qatar.<br><br>Essential Responsibilities: <br><br>Provide planning, project programming and other administrative duties as required by the contract. Program all projects IAW latest AFCENT Business Rules for the Execution of the Integrated Priority List guidance and DAFI 32-1020, Planning and Programming Built Infrastructure Projects and support the facility board process by participating in meetings, preparing briefings, and inspections. Must prepare, maintain and document approval documents, records, reports, and data associated with project programming and make available upon request from the Customer. In conjunction with the real property accountable officer, the Programmer will provide a recommendation to the Government regarding if capitalization of any of the project work is necessary. If the Government concurs that capitalization is necessary, the Programmer will initiate a draft DD Form 1354, Transfer and Acceptance of Military Real Property, identifying all work needing to be capitalized. Will provide all programming documents to include draft DD Form 1391, DD Form 1354 (draft) and/or AF Form 300 (as applicable) within 30 calendar days of WRRB approval with no more than two (2) missed due dates allowed per month. Will assist with the development and maintenance of project data files (including complete project requirements, justification, and environmental compliance criteria data) within Nex Gen IT or other database as designated by the Customer. Will monitor, update, and verify accuracy and consistency of project data including review of all open work on the facility and existing projects on a facility to identify and eliminate duplication. Will be responsible to update Nex Gen IT or its successor within five (5) working days of a change in scope, design, funding, construction status, or project dates with no more than two (2) missed due dates allowed per month. Prepare draft DD Form 1391s IAW specific program guidelines. Responsibilities include project justification, site impacts, funding avenues, environmental considerations (including the preparation of environmental impact data and supporting documentation), correspondence, and approval documentation for associated new projects. This includes conducting conceptual analysis to evaluate the feasibility and cost-effectiveness of different project alternatives. Prepare pre-design contract requirement packages for the Government to execute through external contracts. Will assist with the development and maintenance of the Installation Development Plan (IDP), District Plans, and Component plans IAW DAFI 32-1015 or successor publications and guidance, Integrated Installation Planning, and the Integrated Installation Planning Playbook. Provide site planning support services IAW DAFI 32-1015 and the Site Planning Playbook. Will gather and document existing site conditions through the Comprehensive Planning Platform (CPP) following the format provided by the Customer. Provide IDP, District Plans, and Component plan updates to the Installation Geo Base office and be responsible for the accuracy of all planning datasets within the Geo Base program. Other duties as assigned to the relative area of responsibility. <br><br>Minimum Position Knowledge, Skills and Abilities Required:<br><br>Position requires an Engineering Bachelor’s Degree from an ABET Accredited University with at least five (5) years’ experience in Air Force Civil Engineer Programming. Must have knowledge and experience of principles of planning, project programming and other administrative duties. Required to complete AFIT WMGT 131, WMGT 141, WMGT 301, WMGT 423, WENG 200, WENG 400, WTSS 200. All required courses are offered online or live broadcast and shall be completed through the first available offering after hiring date. High school diploma or equivalent training/experience. Must be a USN to fill this position. Must be able to obtain and maintain a Secret US Government Clearance. Note: US Citizenship is required to obtain Secret Clearance. Possess a valid state issued driver’s license or international driver’s license and passport. Ability to read and write English is required. Solid communications skills, strong interpersonal skills. Strong ability to work as a member of a diverse, dynamic team. Outstanding problem-solving skills and sound judgment. Prior overseas government contracting experience preferred. <br><br>Work Environment, Physical Demands, and Mental Demands:<br><br>Working conditions at the assignment location could be remote and uncomfortable. Long hours, exposure to weather and hazardous conditions. <br><br>Other Responsibilities:<br><br>Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks and serving on safety committees and teams.<br><br>Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.<br><br>Procedure Compliance - Each employee must read, understand and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to his/her job.
Purpose and Scope: <br><br>The Programmer is to provide planning, project programming and other administrative duties as required by a USAF engineering contract. This position will be in support of the Air Force Contract Augmentation Program (AFCAP) and it is located at Al Udeid Air Base (AUAB), Doha, Qatar.<br><br>Essential Responsibilities: <br><br>Provide planning, project programming and other administrative duties as required by the contract. Program all projects IAW latest AFCENT Business Rules for the Execution of the Integrated Priority List guidance and DAFI 32-1020, Planning and Programming Built Infrastructure Projects and support the facility board process by participating in meetings, preparing briefings, and inspections. Must prepare, maintain and document approval documents, records, reports, and data associated with project programming and make available upon request from the Customer. In conjunction with the real property accountable officer, the Programmer will provide a recommendation to the Government regarding if capitalization of any of the project work is necessary. If the Government concurs that capitalization is necessary, the Programmer will initiate a draft DD Form 1354, Transfer and Acceptance of Military Real Property, identifying all work needing to be capitalized. Will provide all programming documents to include draft DD Form 1391, DD Form 1354 (draft) and/or AF Form 300 (as applicable) within 30 calendar days of WRRB approval with no more than two (2) missed due dates allowed per month. Will assist with the development and maintenance of project data files (including complete project requirements, justification, and environmental compliance criteria data) within Nex Gen IT or other database as designated by the Customer. Will monitor, update, and verify accuracy and consistency of project data including review of all open work on the facility and existing projects on a facility to identify and eliminate duplication. Will be responsible to update Nex Gen IT or its successor within five (5) working days of a change in scope, design, funding, construction status, or project dates with no more than two (2) missed due dates allowed per month. Prepare draft DD Form 1391s IAW specific program guidelines. Responsibilities include project justification, site impacts, funding avenues, environmental considerations (including the preparation of environmental impact data and supporting documentation), correspondence, and approval documentation for associated new projects. This includes conducting conceptual analysis to evaluate the feasibility and cost-effectiveness of different project alternatives. Prepare pre-design contract requirement packages for the Government to execute through external contracts. Will assist with the development and maintenance of the Installation Development Plan (IDP), District Plans, and Component plans IAW DAFI 32-1015 or successor publications and guidance, Integrated Installation Planning, and the Integrated Installation Planning Playbook. Provide site planning support services IAW DAFI 32-1015 and the Site Planning Playbook. Will gather and document existing site conditions through the Comprehensive Planning Platform (CPP) following the format provided by the Customer. Provide IDP, District Plans, and Component plan updates to the Installation Geo Base office and be responsible for the accuracy of all planning datasets within the Geo Base program. Other duties as assigned to the relative area of responsibility. <br><br>Minimum Position Knowledge, Skills and Abilities Required:<br><br>Position requires an Engineering Bachelor’s Degree from an ABET Accredited University with at least five (5) years’ experience in Air Force Civil Engineer Programming. Must have knowledge and experience of principles of planning, project programming and other administrative duties. Required to complete AFIT WMGT 131, WMGT 141, WMGT 301, WMGT 423, WENG 200, WENG 400, WTSS 200. All required courses are offered online or live broadcast and shall be completed through the first available offering after hiring date. High school diploma or equivalent training/experience. Must be a USN to fill this position. Must be able to obtain and maintain a Secret US Government Clearance. Note: US Citizenship is required to obtain Secret Clearance. Possess a valid state issued driver’s license or international driver’s license and passport. Ability to read and write English is required. Solid communications skills, strong interpersonal skills. Strong ability to work as a member of a diverse, dynamic team. Outstanding problem-solving skills and sound judgment. Prior overseas government contracting experience preferred. <br><br>Work Environment, Physical Demands, and Mental Demands:<br><br>Working conditions at the assignment location could be remote and uncomfortable. Long hours, exposure to weather and hazardous conditions. <br><br>Other Responsibilities:<br><br>Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks and serving on safety committees and teams.<br><br>Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.<br><br>Procedure Compliance - Each employee must read, understand and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to his/her job.
About the team:<br><br>Scale is growing rapidly, and joining the Global Public Sector team is an opportunity to work on one of the most rapidly expanding teams at Scale. This team is responsible for generating, executing, and fostering Scale’s work outside of the United States. There are three core types of work involved:<br><br>Building custom AI applications for government Providing high-quality training data for research institutions building LLMs from scratch Partnerships, upskilling, and advisory<br><br>About the role:<br><br>As the Engagement Manager, you will be responsible for establishing deep customer and prospect relationships, proactively identifying opportunities where Scale can build custom AI applications to improve lives for citizens and residents, overseeing the execution to ensure timelines are met and/or communicated effectively, interfacing with premier research institutions to discuss how Scale can best support them, and partnering with organizations who are looking to train and educate people on how to use AI, AI safety, and more.<br><br>You and your team will work closely with the business development and go-to-market team, the product and engineering execution teams, and various customers and prospects to ensure success.<br><br>The ideal candidate has a nose for value and opportunity, is highly personable and can build relationships with all types of stakeholders, is an excellent communicator, is highly organized, and has a demonstrated track record of high-achievement. They are naturally empathetic and excel at building long-term relationships through diligent problem-solving and thoughtful, strategic discussions.<br><br>The blend of customer engagement, operations, and business development to drive our most important outcomes makes this a unique and exciting role at the heart of one of Scale's most exciting growth businesses.<br><br>You will:<br><br>Drive the process of identifying high-value use cases for custom LLMs that Scale can build within government entities Partner with clients to understand their most pressing problems and brainstorm how Scale can best help Manage the long-term health of clients by identifying and preempting areas of risk or concern Be the main point-of-contact for clients if they have any questions, issues, or concerns and triage accordingly Collaborate with the operational and engineering execution teams to track delivery and timelines Review, track and improve operational performances and be obsessed with continuous improvement Brainstorm with premier research institutions building Arabic LLMs how Scale can best support and/or ideas they should consider testing Have proficiency in reading, writing, and speaking in Arabic <br><br>Ideally you'd have:<br><br>7+ years of total work experience, with experience in consulting or as a technical program management role in industry Experience at a consulting firm or a leading tech company A proven track record in B2B client facing roles and expanding client relationships Ability to understand APIs and the ML training lifecycle and build great relationships with technical customers Great cross-functional experience and collaborative ability Excellent verbal and written communications A track record of structured, analytics-driven problem solving A history of diligence and organization across multiple work streams An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results Analytical, planning, and process improvement capability<br><br>PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.<br><br>About Us:<br><br>At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U. S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.<br><br>We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. <br><br>We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.<br><br>We comply with the United States Department of Labor's Pay Transparency provision. <br><br>PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.
About the team:<br><br>Scale is growing rapidly, and joining the Global Public Sector team is an opportunity to work on one of the most rapidly expanding teams at Scale. This team is responsible for generating, executing, and fostering Scale’s work outside of the United States. There are three core types of work involved:<br><br>Building custom AI applications for government Providing high-quality training data for research institutions building LLMs from scratch Partnerships, upskilling, and advisory<br><br>About the role:<br><br>As the Engagement Manager, you will be responsible for establishing deep customer and prospect relationships, proactively identifying opportunities where Scale can build custom AI applications to improve lives for citizens and residents, overseeing the execution to ensure timelines are met and/or communicated effectively, interfacing with premier research institutions to discuss how Scale can best support them, and partnering with organizations who are looking to train and educate people on how to use AI, AI safety, and more.<br><br>You and your team will work closely with the business development and go-to-market team, the product and engineering execution teams, and various customers and prospects to ensure success.<br><br>The ideal candidate has a nose for value and opportunity, is highly personable and can build relationships with all types of stakeholders, is an excellent communicator, is highly organized, and has a demonstrated track record of high-achievement. They are naturally empathetic and excel at building long-term relationships through diligent problem-solving and thoughtful, strategic discussions.<br><br>The blend of customer engagement, operations, and business development to drive our most important outcomes makes this a unique and exciting role at the heart of one of Scale's most exciting growth businesses.<br><br>In the near term, the team will be based out of the Middle East and looking to meaningfully grow its presence in the region.<br><br>You will:<br><br>Drive the process of identifying high-value use cases for custom LLMs that Scale can build within government entities Partner with clients to understand their most pressing problems and brainstorm how Scale can best help Manage the long-term health of clients by identifying and preempting areas of risk or concern Be the main point-of-contact for clients if they have any questions, issues, or concerns and triage accordingly Collaborate with the operational and engineering execution teams to track delivery and timelines Review, track and improve operational performances and be obsessed with continuous improvement Brainstorm with premier research institutions building Arabic LLMs how Scale can best support and/or ideas they should consider testing Have proficiency in reading, writing, and speaking in Arabic <br><br>Ideally you'd have:<br><br>7+ years of total work experience, with experience in consulting or as a technical program management role in industry Experience at a consulting firm or a leading tech company A proven track record in B2B client facing roles and expanding client relationships Ability to understand APIs and the ML training lifecycle and build great relationships with technical customers Great cross-functional experience and collaborative ability Excellent verbal and written communications A track record of structured, analytics-driven problem solving A history of diligence and organization across multiple work streams An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results Analytical, planning, and process improvement capability<br><br>PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.<br><br>About Us:<br><br>At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U. S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.<br><br>We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. <br><br>We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.<br><br>We comply with the United States Department of Labor's Pay Transparency provision. <br><br>PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.
???? Welcome to Your Next Adventure!<br><br>The IT Support Lead will oversee the IT support team and manage IT service operations covering all users. This includes managing tickets and service boards, ensuring compliance with SLAs, and maintaining high levels of performance and efficiency. The role demands strong leadership, a deep understanding of IT systems, and the ability to mentor and support the team. The IT Support Lead will also be accountable for ensuring the integration and validation of ticketing data and providing hands-on technical assistance as needed. The ideal candidate will have over 4 years of experience in IT service support, preferably in a lead or senior role, with strong leadership and communication skills.<br><br>???? What You’ll Get Your Hands On<br><br>Team Leadership & Management:<br><br>Lead and manage the Qatar office's IT support team, ensuring it operates effectively and efficiently. Monitor and manage ticketing systems and service boards, ensuring tickets are assigned appropriately and resolved within SLA timelines. Oversee the support team's performance, providing mentorship, training, and technical guidance to enhance team capabilities.<br><br>IT Operations & SLA Compliance<br><br>Ensure all IT services and systems meet or exceed SLA targets. Monitor IT infrastructure, systems, and services to ensure minimal downtime and optimal performance. Proactively follow up on unresolved tickets, escalations, and SLA breaches, implementing corrective actions as needed. Validate and integrate ticketing data, ensuring data accuracy and reliability for reporting and analysis.<br><br>Technical Support & Troubleshooting<br><br>Provide hands-on technical assistance and troubleshooting support for complex issues that require senior-level expertise. Conduct root cause analysis for recurring issues and implement preventive measures to enhance system reliability. Collaborate with cross-functional teams to ensure smooth integration of IT services across the organization.<br><br>User Support & Training<br><br>Train and mentor the support team, ensuring they are equipped with the necessary skills and knowledge to handle technical issues effectively. Provide end-user training on new systems and processes, collaborating with the technical team as required.<br><br>Key Performance Indicators (KPIs)<br><br>System Uptime & SLA Compliance:<br><br>Maintain 99.9% or higher uptime for critical IT systems. SLA Compliance Rate: Percentage of tickets resolved within SLA timelines (Target: 95%+).<br><br>Ticket Management Efficiency<br><br>Average response time to new tickets (Target: less than 15 minutes during business hours). Average resolution time for tickets (Target: less than 1 hour for critical issues, less than 4 hours for high-priority issues).<br><br>Support Team Performance<br><br>First-Time Fix Rate: Percentage of tickets resolved on the first attempt (Target: 95%+). Stakeholder Feedback: Satisfaction rate from Qatar office staff regarding IT support and services (Target: 95%+ positive feedback).<br><br>Data Integration & Accuracy<br><br>Data Validation Rate: Percentage of accurate and validated ticketing data (Target: 100% accuracy). Reporting Timeliness: Timely delivery of weekly and monthly performance reports (Target: 100% on schedule).<br><br>Training & Development<br><br>Team Training Coverage: Percentage of team members trained on new tools and technologies (Target: 100% of the team within 3 months of tool introduction). Knowledge Transfer Rate: Percentage of recurring issues addressed through team training and documentation (Target: 90%+).<br><br>Cost Efficiency<br><br>Adherence to Budget: Maintain IT support operations and projects within budget (Target: Within 5% of budget). Resource Utilization: Efficient use of IT resources, minimizing waste and optimizing performance (Target: 95% resource utilization).<br><br>????♂️ The Magic You Bring<br><br>Bachelor's degree in Information Technology, Computer Science, or a related field. Minimum of 4-5 years of experience in IT service support or IT operations, preferably in a lead or senior role. Strong leadership and team management skills, with a proven track record in overseeing IT support operations. Comprehensive knowledge of IT infrastructure, including ticketing systems, service boards, network systems, software applications, and hardware management. Excellent problem-solving skills with the ability to lead root cause analysis and implement effective solutions. Familiarity with ITIL practices, IT security standards, and SLA management. Experience with remote support tools, IT service management (ITSM) platforms, and data integration. Proven ability to mentor, train, and support technical teams. Strong communication skills, both written and verbal, with the ability to collaborate effectively with cross-functional teams. Excellent level of English, both written and verbal.<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br>???? Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br>???? Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br>???? Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>????Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br>???? Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br>???????? It's All About People: “Be a team player; together we are stronger.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!
???? Welcome to Your Next Adventure!<br><br>The IT Support Lead will oversee the IT support team and manage IT service operations covering all users. This includes managing tickets and service boards, ensuring compliance with SLAs, and maintaining high levels of performance and efficiency. The role demands strong leadership, a deep understanding of IT systems, and the ability to mentor and support the team. The IT Support Lead will also be accountable for ensuring the integration and validation of ticketing data and providing hands-on technical assistance as needed. The ideal candidate will have over 4 years of experience in IT service support, preferably in a lead or senior role, with strong leadership and communication skills.<br><br>???? What You’ll Get Your Hands On<br><br>Team Leadership & Management:<br><br>Lead and manage the Qatar office's IT support team, ensuring it operates effectively and efficiently. Monitor and manage ticketing systems and service boards, ensuring tickets are assigned appropriately and resolved within SLA timelines. Oversee the support team's performance, providing mentorship, training, and technical guidance to enhance team capabilities.<br><br>IT Operations & SLA Compliance<br><br>Ensure all IT services and systems meet or exceed SLA targets. Monitor IT infrastructure, systems, and services to ensure minimal downtime and optimal performance. Proactively follow up on unresolved tickets, escalations, and SLA breaches, implementing corrective actions as needed. Validate and integrate ticketing data, ensuring data accuracy and reliability for reporting and analysis.<br><br>Technical Support & Troubleshooting<br><br>Provide hands-on technical assistance and troubleshooting support for complex issues that require senior-level expertise. Conduct root cause analysis for recurring issues and implement preventive measures to enhance system reliability. Collaborate with cross-functional teams to ensure smooth integration of IT services across the organization.<br><br>User Support & Training<br><br>Train and mentor the support team, ensuring they are equipped with the necessary skills and knowledge to handle technical issues effectively. Provide end-user training on new systems and processes, collaborating with the technical team as required.<br><br>Key Performance Indicators (KPIs)<br><br>System Uptime & SLA Compliance:<br><br>Maintain 99.9% or higher uptime for critical IT systems. SLA Compliance Rate: Percentage of tickets resolved within SLA timelines (Target: 95%+).<br><br>Ticket Management Efficiency<br><br>Average response time to new tickets (Target: less than 15 minutes during business hours). Average resolution time for tickets (Target: less than 1 hour for critical issues, less than 4 hours for high-priority issues).<br><br>Support Team Performance<br><br>First-Time Fix Rate: Percentage of tickets resolved on the first attempt (Target: 95%+). Stakeholder Feedback: Satisfaction rate from Qatar office staff regarding IT support and services (Target: 95%+ positive feedback).<br><br>Data Integration & Accuracy<br><br>Data Validation Rate: Percentage of accurate and validated ticketing data (Target: 100% accuracy). Reporting Timeliness: Timely delivery of weekly and monthly performance reports (Target: 100% on schedule).<br><br>Training & Development<br><br>Team Training Coverage: Percentage of team members trained on new tools and technologies (Target: 100% of the team within 3 months of tool introduction). Knowledge Transfer Rate: Percentage of recurring issues addressed through team training and documentation (Target: 90%+).<br><br>Cost Efficiency<br><br>Adherence to Budget: Maintain IT support operations and projects within budget (Target: Within 5% of budget). Resource Utilization: Efficient use of IT resources, minimizing waste and optimizing performance (Target: 95% resource utilization).<br><br>????♂️ The Magic You Bring<br><br>Bachelor's degree in Information Technology, Computer Science, or a related field. Minimum of 4-5 years of experience in IT service support or IT operations, preferably in a lead or senior role. Strong leadership and team management skills, with a proven track record in overseeing IT support operations. Comprehensive knowledge of IT infrastructure, including ticketing systems, service boards, network systems, software applications, and hardware management. Excellent problem-solving skills with the ability to lead root cause analysis and implement effective solutions. Familiarity with ITIL practices, IT security standards, and SLA management. Experience with remote support tools, IT service management (ITSM) platforms, and data integration. Proven ability to mentor, train, and support technical teams. Strong communication skills, both written and verbal, with the ability to collaborate effectively with cross-functional teams. Excellent level of English, both written and verbal.<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br>???? Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br>???? Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br>???? Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>????Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br>???? Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br>???????? It's All About People: “Be a team player; together we are stronger.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!
<p>يضمن أخصائي تسجيل المدفوعات السلامة المالية لعمليات الدفع من خلال التحقق من الإدخالات، دعم عمليات التسوية، والرد على استفسارات التدقيق. يعمل الدور كسلطة مالية ضمن فريق عمليات الدفع.</p><p><b><br></b></p><p><b>المسؤوليات الأساسية:</b></p><ul><li>التحقق من تسجيلات الدفع وإدخالات التسوية.</li><li>الت collaborating مع محللي التسوية لحل التطابقات غير المطابقة.</li><li>دعم التدقيقات الداخلية والخارجية بالبيانات المالية.</li><li>مراجعة وتقديم المشورة بشأن الضوابط المالية والتحسينات.</li></ul><p><strong>الملف المرغوب فيه للمرشح</strong></p><h2>المؤهلات المطلوبة:</h2><p>درجة البكالوريوس في المحاسبة أو التمويل أو مجال ذات صلة. (شهادة مهنية مثل CPA أو CMA أو ACCA تعد ميزة قوية.)</p><p>فهم صلب لـ:</p><ul><li>مبادئ المحاسبة المالية</li><li>معالجة المدفوعات والتسوية</li><li>معايير التدقيق والضوابط المالية الداخلية</li></ul><p>الإلمام بأنظمة ERP مثل SAP (وخاصة وحدات مثل FI أو PSCD).</p><h2>الخبرة المطلوبة:</h2><p>3–5 سنوات من الخبرة في العمليات المالية، المحاسبة، أو التدقيق، ويفضل في بيئة كثيفة الدفع أو مدمجة مع ERP.</p><p>خبرة مثبتة في:</p><ul><li>التحقق من الإدخالات المالية المتعلقة بالمدفوعات والتسويات</li><li>العمل عن كثب مع فرق التسوية والتدقيق</li><li>إعداد وعرض البيانات المالية للتدقيق والامتثال</li><li>تحديد وتقديم المشورة حول تحسينات الضوابط وأفضل الممارسات المالية.</li></ul>
<p>تساعد شركة أكسنتشر سونغ المنظّمات على النمو من خلال تجارب عملاء ذات مغزى، وتسويق ذكي، ومنتجات رقمية مبتكرة. نجمع بين الإبداع والبيانات والتكنولوجيا والاستراتيجية لمساعدة العملاء في بناء تجارب ذات صلة بسرعة وبقدرة على التوسع.</p><p>العمل بصفتك مدير خبرة تحويل التجربة، ستقود مبادرات تحويل مركّزة على العميل تُحسّن تفاعل العميل، وتجربة العلامة التجارية، وأداء الأعمال.</p><ul><li>تعريف استراتيجيات تحويل تجربة العملاء</li><li>قيادة مبادرات إعادة تصميم رحلة العميل من البداية للنهاية</li><li>دفع برامج التسويق الرقمي والتخصيص</li><li>تيسير ورش عمل لاستخلاص رؤى العملاء وتصميم الخدمة</li><li>إدارة تعاقدات العملاء المعقدة وفرق التسليم</li><li>تحديد فرص للنمو والابتكار في الأعمال</li><li>التعاون مع فرق الاستراتيجية والتكنولوجيا والبيانات</li><li>قيادة مناقشات أصحاب المصلحة على مستوى تنفيذي</li></ul><p><strong>الملف المطلوب للمرشح</strong></p><ul><li>درجة البكالوريوس</li><li>أكثر من 10 سنوات من الخبرة في تجربة العملاء، تحويل التسويق، الاستشارات، أو الاستراتيجية الرقمية</li><li>خبرة في قيادة مشاريع رحلة العميل وتحويل التجربة</li><li>مهارات تقديم وعرض قوية وإدارة أصحاب المصلحة</li><li>خبرة في إدارة فرق متعددة التخصصات</li><li>نقاط إضافية إذا كانت لديك خبرة في CRM، أدوبي، سيلزفورس، أو منصات تقنيات التسويق</li><li>شهادة التفكير التصميمي</li><li>الخبرة ضمن منظمات الاستشارات</li></ul>
<h2 class="h5">الوصف الوظيفي</h2>
<div class="t-break" data-jb-field="description">
<span></span><p><span>• تشغيل ومراقبة جميع عمليات المعالجة (الشاشات، التهوية، المُصفّيات، الترشيح) وضبط المضخات/المورِدات/الجرعات الكيميائية استناداً إلى معدلات التدفق وبيانات SCADA</span><br></p><br><p><span>• إجراء الصيانة الوقائية للمضخات والمورّدات وناقلات التروس، وتحديد الأعطال في العمليات مثل التكاثف الحمضي أو الرغوة</span><br></p><br><p><span>• جمع عينات مياه صرف صحي وإجراء اختبارات مخبرية روتينية (PH، DO، COD، BOD، MLSS) لتحسين المعالجة الكيميائية</span><br></p><br><p><span>• الالتزام الصارم بإجراءات السلامة (أماكن محصورة، قفل/فتح) والحفاظ على سجل الورديات بدقة للامتثال التنظيمي</span><br></p><br><p><span>• ضمان النظافة في المحطة، إدارة مخزون المواد الكيميائية، والتنسيق مع البائعين في حالات الأعطال الكبرى</span><br></p><br><br><span>المتطلبات</span><p><span>• دبلوم/بكالوريوس في الهندسة الكيميائية أو البيئية أو الميكانيكية؛ أو ITI/دبلوم في تخصص ذي صلة مع خبرة</span><br></p><br><p><span>• من 2–5 سنوات خبرة عملية في تشغيل محطات معالجة مياه الصرف مع خبرة في تقنيات ASP، SBR، MBBR، أو MBR (القدرة 1+ MLD مفضلة)</span><br></p><br><p><span>• يفضّل رخصة تشغيل مياه الصرف الصحي؛ شهادة الإسعاف الأولي/الإنعاش القلبي الرئوي سارية المفعول هي إضافة</span><br></p><br><p><span>• كفاءة ميكانيكية قوية في المضخات/الصمامات، القدرة على تفسير بيانات المختبر، ومحو للأميّة الأساسية في SCADA/HMI</span><br></p><br><p><span>• لياقة بدنية للصعود والوقوف والرفع حتى 25 كغ؛ مستعد للعمل بنظام الورديات والتعامل مع النداءات الطارئة</span><br></p><br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Post and reconcile revenue transactions and customer accounts. Record payments and accurately allocate against invoices. Prepare aging reports, collection updates, and follow up with customers. Support month-end closing: accrued revenue, WIP, and bad debt provisions. Maintain provision and accrual schedules. Prepare withholding tax data and ensure compliance with Qatar tax laws. Support internal and external audits with required documentation. Generate and share customer aging reports and collection status updates. Coordinate with business and operations teams to follow up on outstanding receivables. Communicate with customers regarding overdue invoices and escalate delays when required.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in accounting, Finance, or related field.</li><li>5+ years of relevant experience in accounting or financial operations.</li><li>Strong understanding of accounts receivable processes and revenue accounting.</li><li>Knowledge of accounting standards (preferably IFRS).</li><li>Good command of accounting/ERP software.</li><li>Strong Excel skills (pivot tables, lookup functions, data organization).</li><li>Good communication, coordination, and follow-up skills.</li><li>High attention to detail, accuracy, and accountability.</li><li>Experience in customer account receivables</li><li>Experience in Qatar Tax laws</li></ul><p></p></section>
<h2 class="h5">وصف العمل</h2>
<div class="t-break" data-jb-field="description">
<ul>
<li>ضمان تشغيل موثوق لمحطات مراقبة جودة الهواء المحيطة الثابتة والمتحركة في المناطق المخصصة من خلال المراقبة المستمرة لأداء المعدات.</li>
</ul><br><ul>
<li>مراقبة أنشطة مقاول التشغيل والصيانة الخارجي في الموقع من خلال مراجعة التقارير اليومية وتقارير المعايرة وأنشطة/تقارير الصيانة وأنشطة مراقبة الجودة المنفذة لضمان تشغيل المحطات بشكل صحيح.</li>
<li>التأكد من أمان الممتلكات والمعدات.</li>
<li>التحقق من أن قطع الغيار التي يتبادلها المقاول أصلية وبما يتفق مع المواصفات المعتمدة.</li>
<li>السيطرة على جميع أنشطة التشغيل والصيانة في محطات جودة الهواء المحيطة والتأكد من وجود جميع أنظمة التحكم المرتبطة بشبكات جودة الهواء المحيطة.</li>
<li>مراجعة وتقييم البيانات لاكتشاف الشذوذ المحتمل المتعلقة بتشغيل المحطات والإبلاغ للقسم لاتخاذ إجراء أضافي.</li>
<li>الحفاظ على سجلات جميع مخزونات المحطة وبياناتها وتقاريرها وسجلاتها وشهاداتها لضمان إمكانية تتبع النتائج المحققة.</li>
<li>الحفاظ على أنظمة لتتبع جداول الصيانة والمعايرات وإعادة الاعتماد في الوقت المناسب والتحقق من الامتثال من قبل المقاول.</li>
<li>الإبلاغ عن إحصاءات الصحة والسلامة والبيئة للمقاولين على أساس شهري.</li>
<li>أثناء حالات الطوارئ، أن تكون متاحاً على مدار 24 ساعة طوال الأسبوع والمشاركة في تحقيقات الحوادث وتقديم بيانات جودة الهواء المحيط والبيانات الجوية للمجموعة التحقيقية.</li>
<li>في حالات الحوادث، التأكد من حركة محطة المراقبة المتنقلة إلى مكان الحادث بالحصول على التصاريح المناسبة وتثبيت مصدر الكهرباء، إلخ.</li>
<li>مرافقة ومساعدة مقاول تدقيق الأنظمة التقنية والأداء الفني أثناء عمليات التدقيق المجدولة.</li>
<li>إجراء تدقيق داخلي من الطرف الأول بشكل مستقل للتحقق من أداء محطة AAQM.</li>
<li>إجراء زيارات منتظمة للمحطة للإشراف على الوظائف العامة للمحطة (مثلاً صيانة تكييف، اختبارات المولد، مكافحة الآفات، والصيانة العامة للمحطات).</li>
<li>رفع طلبات SAP والتنسيق مع قسم الصيانة للصيانة العامة للمحطة.</li>
<li>الحفاظ ورفع طلبات SAP لاستكشاف أخطاء خوادم نمذجة جودة الهواء.</li>
</ul><br><ul>
<li><strong>الشهادة:</strong> دبلوم في الإلكترونيات / أجهزة القياس / علم Meteorology / بيئة / علوم (الكيمياء، الفيزياء) أو مؤهل مكافئ.</li>
<li>خبرة لا تقل عن 5 سنوات في مراقبة جودة الهواء المحيطة، ويفضل أن تكون مرتبطة مباشرة بأنشطة O&M لمحطات جودة الهواء المحيطة.</li>
<li>امتلاك رخصة قيادة سارية في قطر.</li>
<li>شهادة مهنية أو ترخيص من جمعية/هيئة متخصصة جديرة بالثقة في الأرصاد الجوية أو البيئة يعتبر ميزة.</li>
<li>فهم تقني لمتطلبات مراقبة جودة الهواء والبيئة/الأرصاد الجوية أساسي.</li>
<li>إنجليزية مستوى متوسط عالٍ (QP المستوى 6).</li>
<li>إثبات القدرة على تنظيم وتنفيذ المسؤوليات مع إشراف بسيط.</li>
</ul><br><ul>
<li><strong>الراتب:</strong><ul>
<li>الأجر اليومي بالريال القطري بالإضافة إلى بدل</li>
</ul></li>
<li><strong>جدول العمل:</strong><ul>
<li>8 ساعات / 5 أيام</li>
</ul></li>
</ul>
<ul>
<li><strong>المدة:</strong>
<ul>
<li>سنتان مع إمكانية التمديد</li>
</ul>
</li>
<li><strong>الموقع:</strong>
<ul>
<li>قطر</li>
</ul>
</li>
</ul>
<ul><li>قيادة نمو المبيعات ضمن قناة التداول المنخفض من خلال تنفيذ الخطط الاستراتيجية وتحقيق الأهداف المحددة، مع التركيز على الحجم والقيمة.</li><li>تطوير والحفاظ على علاقات قوية مع الموزعين وتجار التجزئة في قطاع التداول المنخفض لضمان توفر المنتج ومساحة رف مثلى.</li><li>تحليل بيانات المبيعات واتجاهات السوق لتحديد فرص النمو، وتحسين العروض، وتحسين تموضع المنتج في قطاع التداول المنخفض.</li><li>إدارة وتوجيه فريق من ممثلي المبيعات، وتقديم الإرشاد والتدريب وتقييم الأداء لتعزيز فعاليتهم.</li><li>الإشراف على تنفيذ أنشطة تسويق التجارة، بما في ذلك العروض داخل المتجر، مواد نقطة البيع، واستراتيجيات البيع بالتجربة.</li><li>مراقبة أنشطة المنافسين وديناميكيات السوق ضمن قناة التداول المنخفض لضبط الاستراتيجيات والحفاظ على ميزة تنافسية.</li><li>إدارة ميزانية المبيعات بفعالية، والتحكم بالنفقات وتحقيق أقصى عائد على الاستثمار لجميع مبادرات مبيعات التداول المنخفض.</li><li>التعاون مع فريق التسويق لتطوير وتنفيذ حملات مخصصة لسوق التداول المنخفض، مع ضمان رؤية العلامة التجارية وتفاعلها.</li><li>التأكد من الالتزام بسياسات وإجراءات الشركة، بما في ذلك عمليات المبيعات، واستراتيجيات التسعير، وممارسات الأعمال الأخلاقية.</li><li>إعداد وتقديم تقارير مبيعات منتظمة، وتوقعات أداء وتحليلات إلى الإدارة العليا، مع إبراز الإنجازات الرئيسية ومناطق للتحسين.</li></ul><br/><p><strong>الملف المرشح المطلوب</strong></p><ul><li>يحمل شهادة بكالوريوس في إدارة الأعمال أو التسويق أو مجال ذي صلة؛ ويفضل وجود ماجستير.</li><li>يمتلك خبرة 5-7 سنوات في مبيعات السلع الاستهلاكية سريعة التداول مع تركيز قوي على قنوات التداول المنخفض وإدارة الموزعين.</li><li>يبرز سجل حافل في تحقيق أهداف المبيعات، وتحقيق نمو الإيرادات، وتوسيع حصة السوق ضمن قطاع التداول المنخفض.</li><li>يُظهر فهماً عميقاً لسوق التداول المنخفض، بما في ذلك سلوك المستهلك، وشبكات التوزيع، والمشهد التنافسي.</li><li>يمتلك مهارات تحليلية قوية مع القدرة على تفسير بيانات المبيعات، وتحديد الاتجاهات، واتخاذ قرارات قائمة على البيانات.</li><li>يمتلك مهارات قيادة وإدارة فريق ممتازة، مع قدرة على التحفيز والتدريب وتطوير فريق مبيعات عالي الأداء.</li><li>يُظهر مهارات تواصل وشخصية استثنائية، مع القدرة على بناء والحفاظ على علاقات قوية مع الموزعين وتجار التجزئة.</li><li>يمتلك مهارات تفاوض وتأثير قوية مع القدرة على إغلاق الصفقات، الإدارة النزاعات، وتحقيق نتائج إيجابية.</li><li>يجيد الإنجليزية وأي لغات محلية أخرى، مع القدرة على التواصل بفعالية مع أصحاب المصلحة المتنوعين.</li><li>يجيد استخدام برامج إدارة علاقات العملاء، وأدوات تقارير المبيعات، وحزمة Microsoft Office (Excel، PowerPoint) لإدارة عمليات المبيعات.</li></ul><br/>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><b> <span>Job Title: Senior Land Surveyor <br> <div> <span>Location: Qatar <br> <div> <span>Department: Engineering / Surveying <br> <p> <br> </p><div> <span>1. Purpose of the Role <br> <p> <span>To carry out accurate and reliable land and construction surveying activities, including setting out, verification, strata, subdivision, and demarcation works, ensuring full compliance with approved drawings, project specifications, and regulatory requirements in Qatar. <br> </span></p><div> <span>2. Key Responsibilities <br> <span>A. Surveying & Setting Out <br> <ul> <li> <span>Conduct topographic, boundary, and construction surveys. <br> </span></li><li> <span>Perform precise setting out for buildings, infrastructure, and utilities. <br> </span></li><li> <span>Establish and maintain benchmarks, control points, and survey reference systems. <br> </span></li><li> <span>Verify levels, coordinates, and alignments before and during execution. <br> <span>B. Strata Survey <br> <ul> <li> <span>Prepare strata layouts including unit boundaries, common areas, and access zones. <br> </span></li><li> <span>Calculate unit areas and spatial allocations based on approved drawings. <br> </span></li><li> <span>Produce authority-ready strata drawings (CAD & PDF formats). <br> </span></li><li> <span>Validate as-built conditions against design before final submission. <br> <span>C. Subdivision Survey <br> <ul> <li> <span>Develop subdivision layouts (plots, roads, utilities, and access corridors). <br> </span></li><li> <span>Conduct site verification of boundaries and coordinates. <br> </span></li><li> <span>Ensure compliance with planning and infrastructure requirements (Qatari Diar, Ashghal). <br> </span></li><li> <span>Deliver accurate data and drawings for authority approvals. <br> <span>D. Demarcation Works <br> <ul> <li> <span>Execute on-site demarcation of land boundaries and plots. <br> </span></li><li> <span>Install and verify boundary markers, pegs, and control points. <br> </span></li><li> <span>Ensure alignment with approved cadastral and subdivision data. <br> </span></li><li> <span>Support project handover by confirming physical plot limits. <br> <span>E. Verification & Quality Control <br> <ul> <li> <span>Ensure survey works meet required tolerances, drawings, and specifications. <br> </span></li><li> <span>Conduct as-built surveys and prepare supporting documentation. <br> </span></li><li> <span>Identify discrepancies and report to Project/Resident Engineers. <br> </span></li><li> <span>Support QA/QC inspections and processes. <br> <span>F. Documentation & Deliverables <br> <ul> <li> <div> <span>Prepare and submit: <br> <ul> <li> <span>Survey reports <br> </span></li><li> <span>Field notes and calculations <br> </span></li><li> <span>As-built drawings <br> </span></li><li> <span>Strata and subdivision packages <br> </span></li><li> <span>Maintain organized survey logs and records. <br> <span>G. Equipment & Systems <br> <ul> <li> <div> <span>Operate and maintain: <br> <ul> <li> <span>Total Station <br> </span></li><li> <span>GPS / GNSS equipment <br> </span></li><li> <span>Auto/Digital Levels <br> </span></li><li> <span>Ensure calibration, accuracy, and safe handling of all equipment. <br> <span>H. Coordination <br> <ul> <li> <span>Collaborate with Project Engineers, site teams, and contractors. <br> </span></li><li> <span>Provide technical survey data and clarifications as required. <br> <span>I. Health & Safety <br> <ul> <li> <span>Adhere to all HSE policies and site safety procedures. <br> </span></li><li> <span>Ensure safe execution of all surveying activities. <br> <div> <br> <br> <span><b> Requirements </b><div> <span>Qualifications & Experience <br> <p> <span>Education: <br> </span></p><ul> <li> <span>Bacheloru2019s Degree in Surveying, Geomatics, Civil Engineering, or related field <br> <p> <span>Experience: <br> </span></p><ul> <li> <span>10 to 15 years of relevant experience in construction or engineering consultancy <br> </span></li><li> <span>GCC/Qatar experience preferred <br> <div> <span>Technical Skills <br> <ul> <li> <span>Proficiency in AutoCAD <br> </span></li><li> <span>Experience with survey software (Leica, Trimble, or equivalent) <br> </span></li><li> <span>Strong knowledge of: <ul> <li> <span>Surveying principles and calculations <br> </span></li><li> <span>Construction drawings and specifications <br> </span></li><li> <span>Coordinate systems and datums <br> <div> <br> <br><br></div></span></li></ul></span></li></ul></span></div></span></li></ul></span></li></ul></span></div></span></div></span></li></ul></span></span></li></ul></span></span></li></ul></span></div></li></ul></span></span></li></ul></span></div></li></ul></span></span></li></ul></span></span></li></ul></span></span></li></ul></span></span></li></ul></span></span></li></ul></span></span></div></span></div></span></div></span></div></span></b></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Nair Systems, is a QFC based, boutique leading edge technology consulting and professional services firm focusing on Digital Banking, Artificial Intelligence, Big Data & Data Analytics, Cyber Security, Blockchain and Cryptocurrency and Robotic Process Automation.</p><p>Nair Systems is currently looking Affluent Banking Market Consultant our Qatar operations.</p><p>Experience Required:</p><ul><li><p>Minimum 7–10 years in affluent banking, segment strategy, consulting, value proposition design, or similar fields.</p></li><li><p>Previous roles involving competitor analysis, trend forecasting, and reporting</p></li><li><p>Experience interpreting insights and translating them into strategic recommendations.</p></li><li><p>Proven track record in business development and client acquisition within the premium segment</p></li><li><p>Proven ability to manage multiple research projects simultaneously</p></li></ul><br></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Skills & Competencies</p><ul><li><p>Strong knowledge of affluent banking and value proposition design.</p></li><li><p>Excellent research and data interpretation abilities</p></li><li><p>Strategic thinking and the ability to synthesize insights.</p></li><li><p>Strong communication and advisory skills.</p></li><li><p>Execution leadership and stakeholder management.</p></li><li><p>Analytical and problem solving abilities.</p></li></ul><p>Qualifications</p><ul><li><p>Bachelor’s or Master’s degree in Business, Marketing, Strategy, or related field.</p></li><li><p>Certifications in consulting, strategy, product management, or project management are advantageous.</p></li></ul><p>Technical Skills</p><ul><li><p>Proficiency in MS Excel, PowerPoint, and presentation tools.</p></li><li><p>Familiarity with CRM platforms and digital banking ecosystems.</p></li><li><p>Experience with dashboards (e.g., Power BI).</p></li></ul><p>Key Responsibilities</p><ul><li><p>Strategic Insight Interpretation</p></li><li><p>Interpret market research, competitor intelligence, and customer insights.</p></li><li><p>Identify strategic opportunities for enhancement of affluent products, services, and customer experiences.</p></li><li><p>Develop structured recommendations that guide leadership and segment managers in decision-making.</p></li><li><p>Value Proposition Development & Enhancement</p></li><li><p>Refine and enhance affluent value propositions.</p></li><li><p>Craft differentiated product bundles, service models, loyalty frameworks, and benefit packages.</p></li><li><p>Provide guidance on pricing, segmentation logic, tiering enhancements, and customer privileges.</p></li><li><p>Strategic Planning & Roadmap Creation</p></li><li><p>Develop clear quick wins, medium-term enhancement plans, and execution roadmaps.</p></li><li><p>Prioritize initiatives based on impact, feasibility, and alignment with segment strategy.</p></li><li><p>Execution Leadership & Cross-Functional Coordination</p></li><li><p>Coordinate across product development, marketing, digital banking, CRM, operations, and frontline teams.</p></li><li><p>Provide implementation guidance to ensure timely and effective delivery.</p></li><li><p>Oversee progress of action plans and recommend improvements.</p></li><li><p>Segment Growth & Competitiveness</p></li><li><p>Advise on strategies to increase affluent customer base, drive acquisition, enhance profitability, and strengthen loyalty.</p></li><li><p>Propose differentiated experiences, tools, and touchpoints.</p></li><li><p>Reporting & Communication</p></li><li><p>Prepare recommendation decks, impact assessments, and execution tracking dashboards.</p></li><li><p>Present findings and recommendations to segment management.</p></li></ul><p>Joining time frame: 2 weeks (maximum 1 month)</p><br><p></p></section>
<h2 class="h5">وصف الوظيفة</h2>
<div class="t-break" data-jb-field="description">
المراقب المالي هو العمود الفقري المالي للفندق. هذا الدور مسؤول عن الإشراف على جميع العمليات المالية، وضمان الانضباط المالي الصارم، وتقديم القيادة المالية الاستراتيجية. بالعمل بشكل وثيق مع المدير العام والقيادة المؤسسية، يحافظ المراقب المالي على أصول الفندق، ويُحسّن الربحية، ويضمن الامتثال لمعايير المحاسبة (مثل USALI) واللوائح المحلية. <br><br><br>1. التقارير والتحليل المالي<br><ul><li>إعداد وتحليل البيانات المالية الشهرية والربعية والسنوية (ق.خ، الميزانية، التدفقات النقدية).</li><li>تقديم توقعات مالية دقيقة وقيادة عملية إعداد الميزانية السنوية عبر جميع أقسام الفندق.</li><li>تحليل الفروقات بين النتائج الفعلية والمرصودة/المتوقعة من الميزانية، وتقديم رؤى قابلة للتنفيذ لرؤساء الأقسام.</li><li>ضمان الامتثال لـ <strong>نظام الحسابات الموحد لصناعة الإقامة (USALI)</strong>.</li></ul>2. الضوابط الداخلية والالتزام<br><br><ul><li>تأسيس ومراقبة وتطبيق سياسات وإجراءات رقابة داخلية قوية لحماية أصول الفندق.<br></li><li>الإشراف على جميع وظائف التدقيق، بما في ذلك الداخلي والخارجي وعمليات التدقيق الحكومية.<br></li><li>ضمان الالتزام الصارم باللوائح الضريبية المحلية والولائية والفدرالية، وقوانين الترخيص، والتشريعات المالية.</li></ul>3. الإدارة التشغيلية وتدفق النقد<br><br><ul><li>إدارة وتحسين التدفق النقدي ورأس المال العامل ونفقات رأس المال (CapEx).</li><li>الإشراف على العمليات اليومية لقسم المحاسبة، بما في ذلك الحسابات الدائنة، والحسابات المدينة، وتدقيق الدخل، وتدقيق الليل، والرواتب.</li><li>التعاون مع أقسام الشراء والمشروبات والطعام لتدبير ضوابط المخزون وتكاليف الغذاء/المشروبات وتقليل الهدر.</li></ul>4. قيادة الفريق والتعاون مع أصحاب المصلحة<br><br><ul><li>قيادة وتوجيه وتطوير فريق المالية والمحاسبة في الفندق.</li><li>العمل كشريك تجاري استراتيجي للمدير العام ورؤساء الأقسام لدفع الإيرادات والسيطرة على التكاليف.</li><li>عرض تقارير الأداء المالي مباشرة على مالكي الفندق والمستثمرين والتنفيذيين في الشركة.</li></ul> </div>
<h2 class="h5">وصف الوظيفة</h2>
<div class="t-break" data-jb-field="description">
حول الوظيفة مدير برنامج تقني - نقل المكتب (المصرفية)
<p><span>ملخص الدور</span></p><br>
<p>هذا الدور يملك إدارة شاملة لتيار عمل تكنولوجيا المعلومات الخاص بنقل المكتب، مدمجاً القيادة التقنية العملية مع حوكمة البرنامج. يدمج المرشح الناجح تسليم تكنولوجيا المعلومات ضمن برنامج البناء الأوسع ويضمن إجراء انتقال مبنى نظيف وموثق بشكل كامل.</p><br>
<p><strong>المسؤوليات الرئيسية</strong></p><br>
<p>الدور يمتد عبر تسع مجالات تقنية وحوكمة:</p><br>
<p>الشبكة والاتصال — التوصيلات المنظمة، جاهزية غرف توزيع البيانات IDF/MDF، تبديل الشبكة، تصميم الشبكات اللاسلكية، تنسيق مزود خدمة الإنترنت، تخطيط الاحتياطية.</p><br>
<p>غرف IDF/MDF — تخطيط تخطيط الرفوف والطاقة، UPS والطاقة، التبريد، الرصد البيئي، التحكم في الوصول، إخماد الحريق.</p><br>
<p>ضوابط أمان تكنولوجيا المعلومات — كاميرات المراقبة CCTV، التحكم في الوصول المادي، تكاملات الأمان، تطبيق خط أساس الأمن السيبراني.</p><br>
<p>تقنيات المستخدم النهائي — نشر أجهزة سطح المكتب وأجهزة اللاب توب، نشر الطابعات، AV غرف الاجتماعات، الهاتف IP، الواي فاي للضيوف.</p><br>
<p>تكامل المباني الذكية — شبكات BMS، اتصال IoT، تكامل أنظمة المرافق، جاهزية التوأم الرقمي.</p><br>
<p>استمرارية الأعمال والمرونة — تخطيط DR/BCP، اتصال احتياطي، صلاحية UPS والمولد.</p><br>
<p>الامتثال والمعايير — معايير الهندسة المعمارية، الامتثال التنظيمي في قطر، معايير الاتصالات والمباني.</p><br>
<p>التوثيق والتسليم الانتقالي — التوثيق كما-بناء، جرد الأصول، ضمانات الموردين، سجلات التغيير.</p><br>
<p>حوكمة المشروع — دمج معالم تكنولوجيا المعلومات في برنامج البناء، تنسيق الموردين، إدارة مخاطر ومشاكل IT.</p><br>
<p><strong>الخبرة والمهارات المطلوبة</strong></p><br>
<ul>
<li>خبرة لا تقل عن 7 سنوات في تنفيذ برامج بنية تحتية لتكنولوجيا المعلومات.</li>
<li>خبرة في قيادة تيارات عمل تكنولوجيا المعلومات لنقل المكاتب أو تشطيب مبانٍ جديدة.</li>
<li>خبرة قوية عبر بنية الشبكات، تصميم IDF/MDF، أمان IT المادي، تخطيط DR/BCP، وتسليم وتوثيق الموردين.</li>
</ul>
<p><strong>المفضل / المفيد</strong></p><br>
<ul>
<li>إلمام بالمعايير التنظيمية في قطر وقطاعات الاتصالات والمعايير الإنشائية.</li></ul>
<p>القطاع:</p><br>
<p>التكنولوجيا</p><br>
<br>
<br> </div>
Job Title – Problem Management Analyst / Problem Manager – Service Assurance Company – TCS (MEA) Location – Doha, Qatar Job type – Full time About Us:Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS has over 616,171 of the world’s best-trained consultants with 157 nationalities in 53 countries. For more information, visit www.tcs.com and follow TCS news at @TCS_News. Job Description:<br>Key Responsibilities1. Problem Identification & Logging Identify problems based on: Repeated incidents Major incidents (P1/P2) Chronic service degradation Log problems in problem management systems/tools Categorize and prioritize based on impact and recurrence<br>2. Root Cause Analysis (RCA) Lead and perform detailed RCA for network/service issues Use structured methodologies such as: 5 Whys Analysis Fishbone (Ishikawa) Diagram Fault Tree Analysis Identify root causes across: Network (Voice/Data/Transmission) Application / System Process / Configuration Vendor / Infrastructure<br>3. Trend Analysis & Proactive Problem Management Analyze incident data to identify: Repeat faults Pattern-based failures Performance degradation trends Drive proactive actions to avoid future incidents Maintain a Known Error Database (KEDB)<br>4. Corrective & Preventive Actions (CAPA) Define, track, and ensure implementation of: Corrective actions (fixes) Preventive measures (long-term solutions) Follow up with respective teams for closure Validate effectiveness of implemented solutions<br>5. Major Incident Support Participate in Major Incident Reviews (MIR) Provide RCA inputs for high severity outages Ensure proper documentation of learnings and action items<br>6. Cross-Functional Coordination Work closely with: L1/L2/L3 Operations teams Engineering / Design teams Vendor/OEM partners Drive collaboration for end-to-end problem resolution<br>7. Reporting & Governance Prepare: Problem management reports RCA dashboards Weekly/monthly trend analysis reports Present insights to: Leadership teams Customer/business stakeholders Track KPI adherence and improvement initiatives<br>8. Process Compliance & Improvement Ensure adherence to: ITIL Problem Management framework Organizational SOPs and governance Identify process gaps and drive improvement initiatives Support audits and compliance requirements<br>9. Knowledge Management Maintain: Known Error Database (KEDB) RCA repository Publish knowledge articles for operational teams Enable faster resolution through knowledge reuse<br>Required Skills Core Competencies Strong understanding of: Incident Management vs Problem Management ITIL framework (Problem, Incident, Change) Analytical thinking and structured problem-solving approach Strong RCA and troubleshooting capability<br>Technical Awareness Good understanding of: Telecom/IT infrastructure (Voice, Data, Transmission – high level) Network/service dependencies Ability to interpret logs, reports, and operational data<br>Tools & Technologies Experience with: Ticketing tools (Service Now, Remedy, Jira) Reporting/analytics tools (Excel, Power BI – preferred) Knowledge of KEDB and RCA documentation tools.<br>Application Deadline: 20-Sep-2026 Privacy Note:https://www.tcs.com/connect-with-tcs/privacy-policy
Job Title – Problem Management Analyst / Problem Manager – Service Assurance Company – TCS (MEA) Location – Doha, Qatar Job type – Full time About Us:Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS has over 616,171 of the world’s best-trained consultants with 157 nationalities in 53 countries. For more information, visit www.tcs.com and follow TCS news at @TCS_News. Job Description:<br>Key Responsibilities1. Problem Identification & Logging Identify problems based on: Repeated incidents Major incidents (P1/P2) Chronic service degradation Log problems in problem management systems/tools Categorize and prioritize based on impact and recurrence<br>2. Root Cause Analysis (RCA) Lead and perform detailed RCA for network/service issues Use structured methodologies such as: 5 Whys Analysis Fishbone (Ishikawa) Diagram Fault Tree Analysis Identify root causes across: Network (Voice/Data/Transmission) Application / System Process / Configuration Vendor / Infrastructure<br>3. Trend Analysis & Proactive Problem Management Analyze incident data to identify: Repeat faults Pattern-based failures Performance degradation trends Drive proactive actions to avoid future incidents Maintain a Known Error Database (KEDB)<br>4. Corrective & Preventive Actions (CAPA) Define, track, and ensure implementation of: Corrective actions (fixes) Preventive measures (long-term solutions) Follow up with respective teams for closure Validate effectiveness of implemented solutions<br>5. Major Incident Support Participate in Major Incident Reviews (MIR) Provide RCA inputs for high severity outages Ensure proper documentation of learnings and action items<br>6. Cross-Functional Coordination Work closely with: L1/L2/L3 Operations teams Engineering / Design teams Vendor/OEM partners Drive collaboration for end-to-end problem resolution<br>7. Reporting & Governance Prepare: Problem management reports RCA dashboards Weekly/monthly trend analysis reports Present insights to: Leadership teams Customer/business stakeholders Track KPI adherence and improvement initiatives<br>8. Process Compliance & Improvement Ensure adherence to: ITIL Problem Management framework Organizational SOPs and governance Identify process gaps and drive improvement initiatives Support audits and compliance requirements<br>9. Knowledge Management Maintain: Known Error Database (KEDB) RCA repository Publish knowledge articles for operational teams Enable faster resolution through knowledge reuse<br>Required Skills Core Competencies Strong understanding of: Incident Management vs Problem Management ITIL framework (Problem, Incident, Change) Analytical thinking and structured problem-solving approach Strong RCA and troubleshooting capability<br>Technical Awareness Good understanding of: Telecom/IT infrastructure (Voice, Data, Transmission – high level) Network/service dependencies Ability to interpret logs, reports, and operational data<br>Tools & Technologies Experience with: Ticketing tools (Service Now, Remedy, Jira) Reporting/analytics tools (Excel, Power BI – preferred) Knowledge of KEDB and RCA documentation tools.<br>Application Deadline: 20-Sep-2026 Privacy Note:https://www.tcs.com/connect-with-tcs/privacy-policy