Call Center Jobs - Doha Qatar

About Us<br><br>As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the Inter Continental® brand.<br><br>Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.<br><br>If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.<br><br>Located on Doha's longest private beach and nestled in landscaped gardens, the Inter Continental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa Inter Continental.<br><br>Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.<br><br>Your Day to Day<br><br>As an Outlet Supervisor, you will support the overall outlet operations to deliver and maintain guest satisfaction and business results. Your responsibilities will include but not limited to promoting and ensuring guest satisfaction in your F&B venue of responsibility, supervise the operations efficiently in accordance to the established F&B concept and hotel standards, ensuring that all operating standards are adhered to in order to achieve the highest level of service and maximize profitability and assigning responsibilities to team members and periodically checking their performance.<br><br>Additionally, you will be expected to:<br><br>Supervise the daily operation of the assigned Food & Beverage outlet to ensure efficient and seamless service. Lead, coach, and motivate the team to consistently deliver exceptional guest experiences. Monitor service standards and ensure compliance with brand and hotel operating procedures. Support the Outlet Manager in scheduling, training, performance management, and team development. Handle guest feedback professionally and resolve concerns promptly to ensure guest satisfaction. Ensure cleanliness, hygiene, safety, and food handling standards are maintained at all times. Monitor stock levels, coordinate requisitions, and minimize waste through effective inventory control. Drive upselling initiatives and support the achievement of revenue and guest satisfaction targets. Conduct pre-shift briefings and communicate daily operational priorities with the team. Foster a positive, collaborative, and inclusive working environment.<br><br>What We Need From You<br><br>Ideally, you'll have some or all of the following competencies and experience we're looking for:<br><br>Similar experience in a luxury hotel and/or resort Excellent communication skills Strong interpersonal skills and excellent command of written and spoken English Additional language is an added advantage Strong organizational skills Ability to work in a fast-paced environment Ability to multitask<br><br>What We Offer<br><br>We’ll reward all your hard work with competitive salary and benefits.<br><br>Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.<br><br>So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.<br><br>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

General Information<br><br><strong>Ref #</strong> 237425<br><br><strong>Location:</strong> Qatar-Doha<br><br><strong>Job family:</strong> Customer Service<br><br><strong>Closing Date:</strong> 2026-10-21<br><br><strong>Description<br><br></strong><strong>About the role:<br><br></strong>We are currently recruiting for a <strong>Manager Operations and Strategy</strong> - <strong>Customer Contact Centre</strong> based in Doha.<br><br>In this role, you will lead the strategic planning, operational excellence, workforce optimization, and performance management of the Customer Contact Centre. You will be responsible for ensuring operational strategies, workforce planning capabilities, governance frameworks, and supporting technologies are effectively aligned with business objectives to deliver an exceptional customer experience. You will also drive continuous improvement across all Customer channels through process optimization, resource utilization, manpower planning, capacity management and operational efficiency.<br><br><strong>Strategic<br><br></strong><strong>Key responsibilities include: <br><br></strong><ul><li>In conjunction with Business leaders, Operations, Contact Centre Managers, and other team, define operational capability and enablement requirements that support the Contact Centre strategy, workforce planning objectives and service delivery goals.</li><li>Develop and implement Business Continuity plans in coordination with IT and create and optimise staffing on demand plans for each site.</li><li>Ensure a focus on benchmarking against best-in-class Contact Centre operational practices, workforce planning capabilities and enabling technologies. <br><br></li></ul><strong>Operational<br><br></strong><ul><li>Direct the business implementation and operational adoption of Optimization strategy, WFM technology solutions in cooperation with CCC Product and QR IT, ensuring alignment with operational requirements and service objectives.</li><li>Evaluate, identify, and communicate business requirements for all Contact Centre channels, language, Workforce Management, Quality monitoring and Performance Management systems.</li><li>Design key performance indicator (KPI) metrics for all operational functions.</li><li>Maintain and scale Contact Centre operations by ensuring optimised workforce management, monitoring performance; performing system/functionality audits, ensuring increased efficiency and consistent achievement of business and operational KPI goals.</li><li>Perform budgeting responsibilities by estimating staffing/technical overhead requirements for all sites, analysing variances and identifying cost saving opportunities.</li><li>Regularly develop and evaluate standard operating procedures, operating manuals, and make appropriate changes as necessary.</li><li>Analyse overall site performance data and trends and put forward recommendations that aid senior management in making informed decisions.</li><li>Regular process reviews with Contact Centre local site operations managers and process owners.</li><li>Perform other department duties related to his / her position as directed by the Head of the Department <br><br></li></ul><strong>Stakeholder Management<br><br></strong><ul><li>Manage relationships with external suppliers and vendors as required</li><li>Act as the primary business stakeholder for workforce planning, analytics, and operational requirements, working closely with CCC Product, QR IT and other business teams to ensure solutions support operational objectives.<br><br></li></ul><strong>Management &amp; Leadership<br><br></strong><ul><li>Provide leadership and direction to operational staff. The direct/ cross-functional responsibilities include oversee daily activities, conduct performance reviews, coach, develop knowledge and operational skills, and discipline to ensure a high standard of service delivery.</li><li>Establish the department or teams objectives and priorities to align with and support business objective.</li><li>Regularly evaluate the department or teams objectives, plans, procedures and practices, and makes appropriate changes if needed.</li><li>Oversee and supervise employees. Direct daily activities, recruit, train, develop and discipline to ensure a high standard of service delivery.</li><li>Train and develop other employees, to ensure succession planning is in place.</li><li>To be committed and contribute to the National talent development, by coaching the national developees, preparing them for a career with boundless potential. Leading to the program’s continued growth and success.<br><br></li></ul><strong>Be part of an extraordinary story <br><br></strong>Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.<br><br>Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.<br><br>Together, everything is possible<br><br>Qualification<br><br><strong>About You<br><br></strong>To be successful in the role, you must have the following qualification and skills:<br><br><strong>Qualification<br><br></strong><ul><li>High School, Vocational Qualification, Diploma, or equivalent qualification (as applicable to the role) with a minimum of 9 years of relevant job-related experience.<br><br></li></ul><strong>OR<br><br></strong><ul><li>Bachelor's Degree or equivalent qualification with a minimum of 8 years of relevant job-related experience.<br><br></li></ul><strong>Preferred<br><br></strong><ul><li>Strong understanding of Contact Centre operational best practices.</li><li>Experience in vendor evaluation and selection through RFI and RFP processes.</li><li>Knowledge of developing technology and operational roadmaps.</li><li>Proven experience in vendor and stakeholder management.</li><li>Minimum of 5 years' experience in a managerial or supervisory role.<br><br></li></ul><strong>Essential<br><br></strong><strong>Job-Specific Skills<br><br></strong><ul><li>Comprehensive understanding of Contact Centre operations, including Workforce Management (WFM), IVR call routing, and CRM systems.</li><li>Strong knowledge of booking, ticketing, and payment processes.</li><li>Excellent command of the English language, both written and spoken.</li><li>Exceptional interpersonal, communication, and stakeholder management skills.</li><li>Strong project management capabilities with the ability to manage multiple initiatives simultaneously.</li><li>Experience working with call recording and quality assurance systems.</li><li>Proven leadership skills with the ability to delegate effectively, provide clear direction, and manage operational workflows.</li><li>Strong coaching, mentoring, and people development capabilities, with a demonstrated ability to foster collaboration, engagement, and high team performance.<br><br></li></ul><strong>About Qatar Airways Group<br><br></strong>Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.<br><br>So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br><br><strong>How To Apply<br><br></strong>If you have what it takes to be part of our 5-star team, please take the first step and apply now by uploading your V and completing the online application.<br><br>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=237425

We are looking for enthusiastic and results-driven Telesales Agents to join our team. The successful candidate will be responsible for generating sales through outbound calls, promoting telecom products and services, achieving sales targets, and delivering an excellent customer experience.<br><br>Key Responsibilities<br><br><ul><li>Handle outbound calls to assigned leads and promote products and services.</li><li>Generate sales by offering mobile plans, internet packages, and value-added services.</li><li>Achieve daily and monthly sales targets (leads, conversions, revenue)</li><li>Identify customer needs and recommend suitable products and service packages</li><li>Upsell and cross-sell products and services to maximize sales opportunities</li><li>Ensure effective follow-up on leads and maintain accurate customer records and sales updates in the CRM system</li><li>Handle customer inquiries and objections professionally to convert opportunities into sales</li><li>Adhere to call quality standards, scripts, and compliance requirements</li><li>Maintain high productivity levels, including connected calls, talk time, and adherence to work schedules</li><li>Stay updated on product offerings, promotions, pricing plans, and market developments</li><li>Deliver excellent customer service while ensuring a positive customer experience throughout the sales process<br><br></li></ul><strong>Requirements<br><br></strong><ul><li>Minimum 1 year of experience in telesales, call center sales, or direct sales.</li><li>Previous telecommunications sales experience is required.</li><li>Strong communication, negotiation, and persuasion skills.</li><li>Ability to work in a target-driven and fast-paced environment.</li><li>Proficiency in using CRM systems and computer applications.</li><li>Fluency in Arabic &amp; English.</li><li>Strong customer service and relationship management skills.</li></ul>

We are looking for enthusiastic and results-driven Telesales Agents to join our team. The successful candidate will be responsible for generating sales through outbound calls, promoting telecom products and services, achieving sales targets, and delivering an excellent customer experience.<br><br>Key Responsibilities<br><br><ul><li>Handle outbound calls to assigned leads and promote products and services.</li><li>Generate sales by offering mobile plans, internet packages, and value-added services.</li><li>Achieve daily and monthly sales targets (leads, conversions, revenue)</li><li>Identify customer needs and recommend suitable products and service packages</li><li>Upsell and cross-sell products and services to maximize sales opportunities</li><li>Ensure effective follow-up on leads and maintain accurate customer records and sales updates in the CRM system</li><li>Handle customer inquiries and objections professionally to convert opportunities into sales</li><li>Adhere to call quality standards, scripts, and compliance requirements</li><li>Maintain high productivity levels, including connected calls, talk time, and adherence to work schedules</li><li>Stay updated on product offerings, promotions, pricing plans, and market developments</li><li>Deliver excellent customer service while ensuring a positive customer experience throughout the sales process<br><br></li></ul><strong>Requirements<br><br></strong><ul><li>Minimum 1 year of experience in telesales, call center sales, or direct sales.</li><li>Previous telecommunications sales experience is required.</li><li>Strong communication, negotiation, and persuasion skills.</li><li>Ability to work in a target-driven and fast-paced environment.</li><li>Proficiency in using CRM systems and computer applications.</li><li>Fluency in Arabic &amp; English.</li><li>Strong customer service and relationship management skills.</li></ul>

We are looking for enthusiastic and results-driven Telesales Agents to join our team. The successful candidate will be responsible for generating sales through outbound calls, promoting telecom products and services, achieving sales targets, and delivering an excellent customer experience. Key Responsibilities Handle outbound calls to assigned leads and promote products and services. Generate sales by offering mobile plans, internet packages, and value-added services. Achieve daily and monthly sales targets (leads, conversions, revenue) Identify customer needs and recommend suitable products and service packages Upsell and cross-sell products and services to maximize sales opportunities Ensure effective follow-up on leads and maintain accurate customer records and sales updates in the CRM system Handle customer inquiries and objections professionally to convert opportunities into sales Adhere to call quality standards, scripts, and compliance requirements Maintain high productivity levels, including connected calls, talk time, and adherence to work schedules Stay updated on product offerings, promotions, pricing plans, and market developments Deliver excellent customer service while ensuring a positive customer experience throughout the sales process Requirements Minimum 1 year of experience in telesales, call center sales, or direct sales. Previous telecommunications sales experience is required. Strong communication, negotiation, and persuasion skills. Ability to work in a target-driven and fast-paced environment. Proficiency in using CRM systems and computer applications. Fluency in Arabic & English. Strong customer service and relationship management skills.

<br><ul><li><p>Handle inbound and outbound calls efficiently, ensuring customer inquiries are addressed promptly and accurately.</p></li><li><p>Utilize CRM software to log interactions, track customer issues, and maintain detailed records for follow-up actions.</p></li><li><p>Resolve product or service issues by accurately diagnosing the problem and providing effective solutions to customers.</p></li><li><p>Communicate clearly and empathetically, adapting tone and language to meet the customer's emotional state and needs.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Previous experience in a Call Center, Customer Service, or Sales role is preferred. Candidates with a sales background are welcome to apply. Strong communication and interpersonal skills. Ability to work in a fast-paced environment. Proficiency in English; Arabic is an advantage. Immediate joiners are preferred.</p></li></ul>

<ul><li><p>Develop and execute overall marketing strategies to increase patient footfall and revenue.</p></li><li><p>Plan branch-wise marketing activities, promotions and healthcare campaigns.</p></li><li><p>Build corporate, community and institutional partnerships.</p></li><li><p>Conduct market research and competitor analysis.</p></li><li><p>Manage outdoor advertising, events, health camps and promotional activities.</p></li><li><p>Coordinate with doctors, branches, operations and call centre for campaigns.</p></li><li><p>Manage marketing agencies, vendors and marketing budgets.</p></li><li><p>Monitor campaign performance, patient acquisition and ROI.</p></li><li><p>Strengthen brand presence across Qatar.</p></li><li><p>Lead and manage the marketing team.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor’s degree in Marketing, Business Administration or related field.</p></li><li><p>5+ years of marketing experience, preferably in healthcare/hospital sector.</p></li><li><p>Strong experience in offline marketing, campaigns, events and corporate partnerships.</p></li><li><p>Good knowledge of Qatar market and healthcare industry.</p></li><li><p>Strong communication, negotiation and leadership skills.</p></li><li><p>Proven ability to drive patient footfall, brand awareness and business growth.</p></li></ul>

About Us<br><br>As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the Inter Continental® brand.<br><br>Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.<br><br>If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.<br><br>Located on Doha's longest private beach and nestled in landscaped gardens, the Inter Continental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa Inter Continental.<br><br>Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.<br><br>Your Day to Day<br><br>As a Commis Chef – Employee Cafeteria, you will work closely with experienced chefs and the cafeteria team to assist in the preparation and cooking of high-quality meals for our colleagues. This is an excellent opportunity for someone with a passion for food and hospitality who is looking to develop their culinary knowledge and skills in a world-class hotel environment.<br><br>Key Responsibilities<br><br>Assist in the preparation and cooking of food in accordance with the cafeteria menu, recipes, and kitchen standards. Ensure that food is prepared in a safe, clean, and organized environment. Follow instructions from senior kitchen staff and assist with the day-to-day operation of the employee cafeteria kitchen. Ensure high standards of food quality, presentation, and taste. Help maintain inventory levels and monitor the freshness and quality of ingredients. Adhere to all food safety and hygiene guidelines, ensuring a safe and hygienic working environment. Assist with the setup and breakdown of kitchen stations, serving areas, and equipment. Support the team in maintaining a smooth and efficient cafeteria service. Assist with the preparation of meals and food items according to daily requirements and expected colleague numbers. Maintain cleanliness and organization of work areas, equipment, and storage areas throughout the shift. Work cooperatively with the cafeteria team to ensure meals are prepared and served on time.<br><br>What We Need From You<br><br>Ideally, you'll have some or all of the following competencies and experience we're looking for:<br><br>Previous experience in a kitchen or cafeteria environment is an advantage, but not essential. A passion for cooking and an eagerness to learn and develop culinary skills. Basic knowledge of food safety and hygiene practices. Strong work ethic, attention to detail, and the ability to work well under pressure. Excellent communication skills and the ability to work effectively as part of a team. Flexibility and willingness to work across different kitchen and cafeteria stations. A professional culinary qualification is preferred but not required.<br><br>What We Offer<br><br>We’ll reward all your hard work with competitive salary and benefits.<br><br>Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.<br><br>So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.<br><br>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Al Borg Medical Laboratories – Qatar</b> is looking for a professional and customer-focused <b>Receptionist</b> to join our team.</p><p><b>Key Responsibilities</b></p><p>• Welcome patients and provide excellent customer service</p><p>• Register patients and accurately enter information into the system</p><p>• Handle inquiries, phone calls, appointments, and test-related requests</p><p>• Coordinate with laboratory and medical staff</p><p>• Manage payments, invoices, and related reception duties</p><p>• Maintain patient confidentiality and professional communication at all times</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Requirements</b></p><p>• Previous experience as a receptionist or in customer service is required</p><p>• Experience in a <b>medical center, hospital, clinic, or laboratory</b> is an advantage</p><p>• Good communication and interpersonal skills</p><p>• Good computer and data-entry skills</p><p>• Good command of <b>English</b>; Arabic is an advantage</p><p>• Professional appearance and attitude</p><p>• Ability to work efficiently in a busy healthcare environment</p><p>• Candidates currently available in <b>Qatar</b></p><p><br></p></div>

<ul><li>Carries out regular routine and breakdown maintenance of electrical equipment’s.</li><li>Attend On-Call duty (Round the clock) for any emergency problems related to electrical equipment.</li><li>Assist section foreman & technician in completing combined works.</li><li>Prepare spare requirement to Foreman & Engineer and withdraw it’s from the stores</li></ul><br/><p><strong>Desired Candidate Profile</strong></p><ul><li>Diploma in Electrical Engineering</li><li>Min 5 Years of Similar Experience</li><li>Min 8 Years Trade certificate holder in similar water company/industries.</li><li>Exposure in the field of maintenance of switchgears, Motor Control Centre, different types of motor & starters, overhauling of Motors, trouble shooting of PLC & Relay logic control system, UPS system, Electrical overhead cranes and repairs of electrical equipment’s of Pumping stations and RO Plant for up to 11 KV.</li><li>Able to read and understand Electrical & instrumentation as-built drawings, schematic control drawings, O & M manuals and procedure.</li><li>Knowledge of the Reservoir Pumping Station Operation Systems & associated equipment&#x27;s.</li></ul>

We are hiring for a polite, organized and customer-focused Receptionist. The candidate will manage incoming calls, take food orders, and support daily communication to ensure excellent customer service and smooth coordination between customers, kitchen staff, and delivery partners.<br><br><strong>Key Responsibilities:<br><br></strong><strong>Customer Handling:<br><br></strong><ul><li>Receive and answer incoming calls in a professional and friendly manner </li><li>Take food orders accurately and confirm order details with customers </li><li>Respond to customer inquiries about menu items, prices, offers, and delivery times </li><li>Handle customer complaints or issues calmly and escalate when necessary <br><br></li></ul><strong>Order Management:<br><br></strong><ul><li>Enter orders correctly into the POS/order management system </li><li>Coordinate with kitchen staff to ensure timely preparation of orders </li><li>Communicate with delivery partners regarding pickup and delivery status </li><li>Update customers on delays or changes in their orders <br><br></li></ul><strong>Skills &amp; Qualifications:<br><br></strong><ul><li>Minimum 2 years of experience in call center, reception, or food service role preferred </li><li>Strong communication skills in English and Arabic </li><li>Basic computer knowledge (POS systems, MS Excel, or order apps) </li><li>Ability to multitask and work in a fast-paced environment <br><br></li></ul><strong>Working Conditions:<br><br></strong><ul><li>Shift-based work including evenings, weekends, and holidays</li></ul>

<strong>About Us<br><br></strong>As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.<br><br>Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.<br><br>If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.<br><br>Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach &amp; Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.<br><br>Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.<br><br>Located within the InterContinental Doha Beach &amp; Spa in West Bay Lagoon, Mykonos Restaurant offers a contemporary Greek-taverna dining experience in a luxurious setting. The décor evokes the feel of the Greek islands, using whites and blues, with an expansive terrace overlooking the pool and Arabian Sea. Live bouzouki music and vibrant ambiance add to the dining experience on select evenings.<br><br><strong>Your Day to Day<br><br></strong>The Telephone Operator is responsible for delivering exceptional guest service through the efficient, professional, and courteous handling of all incoming and outgoing telephone calls and guest requests. The role serves as a central communication point between guests, hotel departments, and external callers, ensuring that every interaction reflects the hotel's service culture and commitment to delivering memorable guest experiences.<br><br><strong>Key Responsibilities<br><br></strong><ul><li>Answer all incoming internal and external telephone calls promptly and professionally, following the hotel's telephone etiquette standards.</li><li>Handle guest inquiries, transfer calls accurately, and provide relevant information about hotel facilities, services, operating hours, and ongoing promotions.</li><li>Manage wake-up calls, message taking, call forwarding, and other telephone-related services accurately and efficiently.</li><li>Ensure that all messages are recorded completely and delivered to the appropriate recipients without delay.</li><li>Handle external callers courteously and ensure calls are directed to the relevant departments or colleagues.</li><li>Receive, record, coordinate, and follow up on guest requests received through telephone calls and other designated communication channels.</li><li>Coordinate with Housekeeping, Engineering, Room Service, Front Office, Concierge, and other relevant departments to ensure timely service delivery.</li><li>Monitor pending requests and follow up with the responsible departments to ensure completion within established service standards.</li><li>Communicate updates to guests when necessary and ensure that outstanding requests are properly handed over between shifts.</li><li>Escalate complaints, urgent requests, and service recovery situations to the appropriate supervisor or manager.</li><li>Deliver personalized, warm, and professional service in every interaction, demonstrating genuine care and a commitment to guest satisfaction.</li><li>Anticipate guest needs and provide clear, accurate, and helpful information.</li><li>Handle guest complaints and concerns with empathy, patience, and professionalism, taking appropriate action within the scope of authority.</li><li>Ensure that every guest interaction reflects the hotel's brand standards and service culture.</li><li>Maintain a positive and composed attitude when dealing with demanding situations or high call volumes.<br><br></li></ul><strong>What We Are Looking For<br><br></strong><ul><li>Diploma or degree in Hospitality Management, Tourism, or a related field is an advantage.</li><li>Previous experience in a Guest Service Center, Telephone Operator, Front Office, or customer service role is preferred.</li><li>Experience in a five-star or luxury hotel environment is an advantage.</li><li>Excellent verbal communication skills in English; additional languages are an asset.</li><li>Basic computer literacy and the ability to learn hotel operating systems.</li><li>Strong telephone etiquette, active listening, and interpersonal skills.<br><br></li></ul><strong>What We Offer<br><br></strong>We’ll reward all your hard work with competitive salary and benefits.<br><br>Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.<br><br>So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.<br><br>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>About Us</strong><br>As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.<br>Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.<br>If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.<br>Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach &amp; Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.<br>Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.<br>Located within the InterContinental Doha Beach &amp; Spa in West Bay Lagoon, Mykonos Restaurant offers a contemporary Greek-taverna dining experience in a luxurious setting. The décor evokes the feel of the Greek islands, using whites and blues, with an expansive terrace overlooking the pool and Arabian Sea. Live bouzouki music and vibrant ambiance add to the dining experience on select evenings.<br><strong>Your Day to Day</strong><br>The Telephone Operator is responsible for delivering exceptional guest service through the efficient, professional, and courteous handling of all incoming and outgoing telephone calls and guest requests. The role serves as a central communication point between guests, hotel departments, and external callers, ensuring that every interaction reflects the hotel's service culture and commitment to delivering memorable guest experiences.<br><strong>Key Responsibilities</strong><br><ul><li><p>Answer all incoming internal and external telephone calls promptly and professionally, following the hotel's telephone etiquette standards.</p><br></li><li><p>Handle guest inquiries, transfer calls accurately, and provide relevant information about hotel facilities, services, operating hours, and ongoing promotions.</p><br></li><li><p>Manage wake-up calls, message taking, call forwarding, and other telephone-related services accurately and efficiently.</p><br></li><li><p>Ensure that all messages are recorded completely and delivered to the appropriate recipients without delay.</p><br></li><li><p>Handle external callers courteously and ensure calls are directed to the relevant departments or colleagues.</p><br></li><li><p>Receive, record, coordinate, and follow up on guest requests received through telephone calls and other designated communication channels.</p><br></li><li><p>Coordinate with Housekeeping, Engineering, Room Service, Front Office, Concierge, and other relevant departments to ensure timely service delivery.</p><br></li><li><p>Monitor pending requests and follow up with the responsible departments to ensure completion within established service standards.</p><br></li><li><p>Communicate updates to guests when necessary and ensure that outstanding requests are properly handed over between shifts.</p><br></li><li><p>Escalate complaints, urgent requests, and service recovery situations to the appropriate supervisor or manager.</p><br></li><li><p>Deliver personalized, warm, and professional service in every interaction, demonstrating genuine care and a commitment to guest satisfaction.</p><br></li><li><p>Anticipate guest needs and provide clear, accurate, and helpful information.</p><br></li><li><p>Handle guest complaints and concerns with empathy, patience, and professionalism, taking appropriate action within the scope of authority.</p><br></li><li><p>Ensure that every guest interaction reflects the hotel's brand standards and service culture.</p><br></li><li><p>Maintain a positive and composed attitude when dealing with demanding situations or high call volumes.</p><br></li></ul><strong>What We Are Looking For</strong><br><ul><li><p>Diploma or degree in Hospitality Management, Tourism, or a related field is an advantage.</p><br></li><li><p>Previous experience in a Guest Service Center, Telephone Operator, Front Office, or customer service role is preferred.</p><br></li><li><p>Experience in a five-star or luxury hotel environment is an advantage.</p><br></li><li><p>Excellent verbal communication skills in English; additional languages are an asset.</p><br></li><li><p>Basic computer literacy and the ability to learn hotel operating systems.</p><br></li><li><p>Strong telephone etiquette, active listening, and interpersonal skills.</p><br></li></ul><strong>What We Offer</strong><br>We’ll reward all your hard work with competitive salary and benefits.<br>Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.<br>So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.<br><br> </div>

About Us<br><br>As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the Inter Continental® brand.<br><br>Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.<br><br>If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.<br><br>Located on Doha's longest private beach and nestled in landscaped gardens, the Inter Continental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa Inter Continental.<br><br>Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.<br><br>Your Day to Day<br><br>As The Sous Chef for the Commissary & Butchery, you will be responsible for maintaining high standards of product quality, food safety, hygiene, yield, portion control, and production efficiency, while leading and developing the culinary team and ensuring compliance with hotel and IHG standards.<br><br>Key Responsibilities include:<br><br>Oversee the day-to-day operations of the Commissary and Butchery sections, ensuring smooth and efficient production. Plan and coordinate daily production requirements based on outlet forecasts, business levels, menus, and operational needs. Supervise the preparation, trimming, cutting, portioning, marinating, and processing of meat, poultry, seafood, and other products according to approved specifications. Ensure all raw materials received for production meet the required quality and specification standards. Conduct regular quality checks on meat, poultry, seafood, and other products before and during preparation. Ensure consistency in cutting, portioning, weight, size, and presentation according to established product specifications. Monitor product yield and ensure efficient utilization of raw materials. Maintain accurate portioning and cutting standards to support food cost objectives. Monitor production waste and implement measures to reduce unnecessary losses. Work closely with Cost Control and the Executive Chef to monitor food cost performance. Coordinate closely with the Executive Chef, Sous Chefs, outlet chefs, and Food & Beverage teams to understand daily and upcoming production requirements. Ensure outlet requests are communicated clearly to the production team and completed within agreed timelines.<br><br>What We Need From You<br><br>Culinary qualification or equivalent professional culinary training. Minimum 3–5 years of relevant culinary experience, preferably within a luxury hotel, resort, large-scale kitchen, commissary, or high-volume culinary operation. Previous experience as a Sous Chef, Junior Sous Chef, Chef de Partie, or equivalent senior culinary position. Strong technical knowledge of butchery, meat preparation, trimming, cutting, portioning, and yield management. Experience in commissary or central production operations is highly desirable. Strong knowledge of food safety, HACCP, hygiene, and proper food handling practices. Understanding of food cost, portion control, production planning, and waste management. Proven ability to lead, coach, and develop a culinary team. Strong organizational skills with the ability to manage multiple production requirements and priorities. Ability to work effectively in a fast-paced, high-volume culinary environment.<br><br>What We Offer<br><br>We’ll reward all your hard work with competitive salary and benefits.<br><br>Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.<br><br>So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.<br><br>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

About Us<br><br>As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the Inter Continental® brand.<br><br>Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.<br><br>If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.<br><br>Located on Doha's longest private beach and nestled in landscaped gardens, the Inter Continental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa Inter Continental.<br><br>Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.<br><br>Located within the Inter Continental Doha Beach & Spa in West Bay Lagoon, Mykonos Restaurant offers a contemporary Greek-taverna dining experience in a luxurious setting. The décor evokes the feel of the Greek islands, using whites and blues, with an expansive terrace overlooking the pool and Arabian Sea. Live bouzouki music and vibrant ambiance add to the dining experience on select evenings.<br><br>Your Day to Day<br><br>As Learning Manager, you will be responsible for designing, delivering and evaluating learning initiatives that support our business objectives, strengthen colleague capabilities and develop our future leaders.<br><br>You will work closely with the leadership team and Heads of Department to identify development priorities and translate them into impactful learning solutions aligned with IHG standards, brand values and our People & Culture strategy.<br><br>Key Responsibilities<br><br>Drive the property Learning & Development strategy aligned to business priorities, brand expectations, and luxury service ambition. Conduct a structured Learning Needs Analysis and translate insights into a clear annual learning plan and calendar. Own the implementation, adoption, and ongoing effectiveness of IHG University across the property. Ensure all mandatory, brand, and role-based learning pathways are actively deployed, tracked, and completed. Facilitate leadership development journeys for supervisors, managers, and senior leaders using approved IHG learning content. Support PDPs and succession planning by identifying development priorities for high-potential talent in partnership with People & Culture and department heads. Lead and sustain a strong Departmental Trainer framework that enables learning to be delivered and reinforced within departments. Train, coach, and support departmental trainers to ensure consistency, confidence, and effectiveness.<br><br>What We Need From You<br><br>Ideally, you'll have some or all of the following competencies and experience we're looking for:<br><br>Previous experience in a Learning & Development / Training role within the luxury hospitality industry, preferably in a large or international hotel environment. Strong understanding of hospitality operations and the ability to translate operational needs into practical learning solutions. Proven experience in facilitating learning for diverse audiences and different levels of seniority. Strong knowledge of leadership development, talent management and succession planning. Excellent communication, presentation and facilitation skills. A creative and engaging approach to learning, with the ability to introduce new ideas and initiatives. Strong organizational and project management skills, with excellent attention to detail. Confidence in working with senior leaders, HODs and operational teams. Strong analytical skills and the ability to measure and communicate the impact of learning initiatives.<br><br>What We Offer<br><br>We’ll reward all your hard work with competitive salary and benefits.<br><br>Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.<br><br>So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.<br><br>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

The Customer Service Technician serves as a critical first point of contact for emergencies and urgent service requests at Al Udeid Air Base. This role is responsible for receiving, documenting, prioritizing, and dispatching emergency calls related to life safety, security, medical, fire, and infrastructure incidents. The technician ensures accurate communication, rapid response coordination, and high-quality customer service in a high-tempo, mission-critical environment.<br><br>Essential Job Functions<br><br>Receive and manage emergency and priority service calls via phone, radio, and electronic systems Accurately document incident details, assess urgency, and initiate appropriate response actions Dispatch and coordinate with emergency responders, technicians, and base support services Maintain clear, calm, and professional communication during high-stress situations Monitor ongoing incidents and provide status updates to supervisors and stakeholders Follow established emergency response procedures, protocols, and escalation paths Enter, track, and update incidents in computerized maintenance or emergency management systems Ensure compliance with base regulations, safety standards, and customer service expectations Support after-action reporting and incident documentation as required Work rotating shifts, including nights, weekends, and holidays, as mission needs dictate<br><br>Education & Experience<br><br>High school diploma or equivalent required Prior experience in customer service, call center operations, dispatch, or emergency services preferred Strong verbal communication and active listening skills Ability to remain calm, focused, and accurate under pressure Basic computer proficiency and experience with ticketing or dispatch systems Ability to follow strict procedures and maintain confidentiality<br><br>Additional Requirements<br><br>Must possess a valid U. S. Driver’s License Possess a valid U. S. Passport (preferred) Must be able to meet all current USCENTCOM Deployment Policy Requirements, as outlined in the USCENTCOM APR 23 MOD EIGHTEEN TO USCENTCOM INDIVIDUAL AND INDIVIDUAL-UNIT DEPLOYMENT POLICYAble to obtain and maintain a valid Residency Visa for Qatar Must be able to work in extreme environmental conditions including dust and high temperatures. Must be able to endure long hours, exposure to weather and hazardous conditions.<br><br>TRAVEL: 100%, in deployed location.<br><br>SECURITY CLEARANCE: Must have and maintain a DoD Secret Clearance<br><br>Intrepid Acquisition Holdings, LLC<br><br>www.intrepidgs.com<br><br>Intrepid Acquisition Holdings, LLC. (IAH), is a leading provider of global-scale logistics, facilities management, and advanced professional and technical services. IAH provides a broad spectrum of services and solutions to U. S. and international government agencies, and organizations. As a world-class leader in providing seasoned program management, IAH leverages and integrates its capabilities to provide safe, innovative, and reliable solutions to meet customers' diverse and complex challenges.<br><br>Intrepid Acquisition Holdings, LLC. (“IAH” and/or “Company”) and its affiliates, including but not limited to IAP World Services, Inc., Readiness Management Support L. C., JPATS Logistics Services, LLC., and subsidiaries is an EOE, including disability/vets.<br><br>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The Customer Service Technician serves as a critical first point of contact for emergencies and urgent service requests at Al Udeid Air Base. This role is responsible for receiving, documenting, prioritizing, and dispatching emergency calls related to life safety, security, medical, fire, and infrastructure incidents. The technician ensures accurate communication, rapid response coordination, and high-quality customer service in a high-tempo, mission-critical environment.<br><br>Essential Job Functions<br><br>Receive and manage emergency and priority service calls via phone, radio, and electronic systems Accurately document incident details, assess urgency, and initiate appropriate response actions Dispatch and coordinate with emergency responders, technicians, and base support services Maintain clear, calm, and professional communication during high-stress situations Monitor ongoing incidents and provide status updates to supervisors and stakeholders Follow established emergency response procedures, protocols, and escalation paths Enter, track, and update incidents in computerized maintenance or emergency management systems Ensure compliance with base regulations, safety standards, and customer service expectations Support after-action reporting and incident documentation as required Work rotating shifts, including nights, weekends, and holidays, as mission needs dictate<br><br>Education & Experience<br><br>High school diploma or equivalent required Prior experience in customer service, call center operations, dispatch, or emergency services preferred Strong verbal communication and active listening skills Ability to remain calm, focused, and accurate under pressure Basic computer proficiency and experience with ticketing or dispatch systems Ability to follow strict procedures and maintain confidentiality<br><br>Additional Requirements<br><br>Must possess a valid U. S. Driver’s License Possess a valid U. S. Passport (preferred) Must be able to meet all current USCENTCOM Deployment Policy Requirements, as outlined in the USCENTCOM APR 23 MOD EIGHTEEN TO USCENTCOM INDIVIDUAL AND INDIVIDUAL-UNIT DEPLOYMENT POLICYAble to obtain and maintain a valid Residency Visa for Qatar Must be able to work in extreme environmental conditions including dust and high temperatures. Must be able to endure long hours, exposure to weather and hazardous conditions.<br><br>TRAVEL: 100%, in deployed location.<br><br>SECURITY CLEARANCE: Must have and maintain a DoD Secret Clearance<br><br>Intrepid Acquisition Holdings, LLC<br><br>www.intrepidgs.com<br><br>Intrepid Acquisition Holdings, LLC. (IAH), is a leading provider of global-scale logistics, facilities management, and advanced professional and technical services. IAH provides a broad spectrum of services and solutions to U. S. and international government agencies, and organizations. As a world-class leader in providing seasoned program management, IAH leverages and integrates its capabilities to provide safe, innovative, and reliable solutions to meet customers' diverse and complex challenges.<br><br>Intrepid Acquisition Holdings, LLC. (“IAH” and/or “Company”) and its affiliates, including but not limited to IAP World Services, Inc., Readiness Management Support L. C., JPATS Logistics Services, LLC., and subsidiaries is an EOE, including disability/vets.<br><br>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

<strong>Job Title: </strong>Systems Administration Consultant IT Operations (Systems Team)<br><br><strong>Role Overview<br><br></strong>As the Systems Analyst working in the IT Operations Section, the incumbent will play a key role in<br><br>administering and supporting services managed by the System Operations Team to maintain efficient and<br><br>reliable operations. The incumbent shall contribute as Tier 2 escalation point for Identity, Messaging,<br><br>Collaboration, Remote access, Device-management, and End-point security services related to<br><br>Virtualization, hardware replacements, System Upgrades, System migrations; work to diagnose complex<br><br>incidents passed from Tier 1, perform RCA, implement durable fixes, and coach frontline staff so the next<br><br>call is resolved at first contact.<br><br><strong>Key Responsibilities<br><br></strong><ul><li>Deploy/Troubleshoot Active Directory GPOs</li><li>Add/remove DNS records, DHCP reservations, and certificates based on requests from other IT staff</li><li>Troubleshoot sync issues in Entra ID or FIM</li><li>Troubleshoot failed deployments from Configuration Manager</li><li>Deploy DAT/engine updates via ePO; triage policy or DAT-related performance incidents</li><li>Maintain DLP policies and whitelist new requirements</li><li>Track down mail-flow anomalies using Message Trace</li><li>Troubleshoot Teams/Webex meeting-join or media-quality issues by analyzing CQD and Call Analytics.</li><li>Validate duplicate OneDrive data in Preservation Hold Library </li><li>Isolate session-launch failures by reviewing Citrix Director and Studio logs</li><li>Respond to incidents related to RDP failures</li><li>Track and Coordinate patch management of all Windows Systems</li><li>Act as incident/requests/tasks queue manager</li><li>Identify potential process improvements</li><li>Maintain documentation related to architecture and configuration<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>Bachelor's degree in any Computer Science, Information Technology, Engineering, or Information Systems discipline</li><li>Experience: 5+ years in enterprise Windows systems administration with at least 2 years handling Tier 2/3 escalations.<br><br></li></ul><strong>Experience<br><br></strong><strong>Technical Skills: <br><br></strong><ul><li>Proven expertise administering Active Directory, Hybrid Entra ID, and DNS/DHCP core services.</li><li>Hands-on experience with Intunes / System Centre Configuration Manager (SCCM)</li><li>Solid understanding of the architecture and dependencies of Exchange Online, Teams/Webex, and OneDrive.</li><li>Citrix Virtual Apps &amp; Desktops operations (Studio, Director, Workspace) and Windows RDS.</li><li>Working knowledge of Trellix ENS/DLP/Application Whitelisting</li><li>Scripting: PowerShell proficiency (functions, modules, REST/Graph calls).</li><li>Virtualization technologies</li><li>Certifications (Recommended): Microsoft Identity &amp; Access Administrator (SC-300), MCSA/MCSE, Citrix CC-VAD, ITIL v4 Foundation.<br><br></li></ul><strong>Business Skills<br><br></strong><ul><li>Excellent written and spoken English.</li><li>Strong analytical problem-solving skills</li><li>Specialized technical expertise and broader IT knowledge</li><li>Compliance with risk, security, and continuity management principles<br><br></li></ul>Skills: dlp,ens,active directory,rdp,escalations,configuration manager,dhcp,rest,windows rds,hybrid entra id,dns,studio

<strong>Job Title: </strong>Systems Administration Consultant IT Operations (Systems Team)<br><br><strong>Role Overview<br><br></strong>As the Systems Analyst working in the IT Operations Section, the incumbent will play a key role in<br><br>administering and supporting services managed by the System Operations Team to maintain efficient and<br><br>reliable operations. The incumbent shall contribute as Tier 2 escalation point for Identity, Messaging,<br><br>Collaboration, Remote access, Device-management, and End-point security services related to<br><br>Virtualization, hardware replacements, System Upgrades, System migrations; work to diagnose complex<br><br>incidents passed from Tier 1, perform RCA, implement durable fixes, and coach frontline staff so the next<br><br>call is resolved at first contact.<br><br><strong>Key Responsibilities<br><br></strong><ul><li>Deploy/Troubleshoot Active Directory GPOs</li><li>Add/remove DNS records, DHCP reservations, and certificates based on requests from other IT staff</li><li>Troubleshoot sync issues in Entra ID or FIM</li><li>Troubleshoot failed deployments from Configuration Manager</li><li>Deploy DAT/engine updates via ePO; triage policy or DAT-related performance incidents</li><li>Maintain DLP policies and whitelist new requirements</li><li>Track down mail-flow anomalies using Message Trace</li><li>Troubleshoot Teams/Webex meeting-join or media-quality issues by analyzing CQD and Call Analytics.</li><li>Validate duplicate OneDrive data in Preservation Hold Library </li><li>Isolate session-launch failures by reviewing Citrix Director and Studio logs</li><li>Respond to incidents related to RDP failures</li><li>Track and Coordinate patch management of all Windows Systems</li><li>Act as incident/requests/tasks queue manager</li><li>Identify potential process improvements</li><li>Maintain documentation related to architecture and configuration<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>Bachelor's degree in any Computer Science, Information Technology, Engineering, or Information Systems discipline</li><li>Experience: 5+ years in enterprise Windows systems administration with at least 2 years handling Tier 2/3 escalations.<br><br></li></ul><strong>Experience<br><br></strong><strong>Technical Skills: <br><br></strong><ul><li>Proven expertise administering Active Directory, Hybrid Entra ID, and DNS/DHCP core services.</li><li>Hands-on experience with Intunes / System Centre Configuration Manager (SCCM)</li><li>Solid understanding of the architecture and dependencies of Exchange Online, Teams/Webex, and OneDrive.</li><li>Citrix Virtual Apps &amp; Desktops operations (Studio, Director, Workspace) and Windows RDS.</li><li>Working knowledge of Trellix ENS/DLP/Application Whitelisting</li><li>Scripting: PowerShell proficiency (functions, modules, REST/Graph calls).</li><li>Virtualization technologies</li><li>Certifications (Recommended): Microsoft Identity &amp; Access Administrator (SC-300), MCSA/MCSE, Citrix CC-VAD, ITIL v4 Foundation.<br><br></li></ul><strong>Business Skills<br><br></strong><ul><li>Excellent written and spoken English.</li><li>Strong analytical problem-solving skills</li><li>Specialized technical expertise and broader IT knowledge</li><li>Compliance with risk, security, and continuity management principles<br><br></li></ul>Skills: dlp,ens,active directory,rdp,escalations,configuration manager,dhcp,rest,windows rds,hybrid entra id,dns,studio

Why Join Us? At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences. About Rosewood Doha:Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations. Our Associate Experience:We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:- A competitive salary and benefits package- High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl- A birthday day off (because your milestones matter!)- Personalized development plans and continuous learning opportunities to support your career journey These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us. Your Role Answer all incoming calls with proper greetings and telephone etiquette standards. Communicates with Guests using Glowing system. Conduct departure calls on a daily basis to obtain guest stay experience and departure time. Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. Ensure that standards are maintained at a superior level on a daily basis. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation, and organization of assigned work areas. Maintain complete knowledge of scheduled event/daily activities, in-house groups, hotel extension numbers, all special requests (DND, screen calls, NRG, etc.), hours of operation of each outlet, features and services provided by the hotel. Set up workstation with necessary supplies and resource materials. Secure headset console and log onto system. Access all functions of the system. Accommodate all telephone, email, Whats App requests in a congenial manner within 10 minutes of request. Respond to all incoming telephone calls within 3 rings, using proper salutation and closing. Route callers to requested guest or hotel personnel/department. Monitor busy lines; check back with caller on hold to update status and offer to take a message. Monitor unanswered lines; return to caller after rings to update status and offer to take a message. Take, record and relay messages accurately, completely, and legibly. Activate/deactivate guestroom messages light, accordingly, distribute hotel personnel/department messages to designated location. Accept, record, and deliver wake-up calls. Provide callers with accurate information on hotel facilities and services. Accept and process all guest requests for, Screening calls, Do not disturb, Call transfer/forwarding, Conference calls, Non-registered guests. Access system for long distance carrier's foreign language operator. Assist callers with local and overseas calls. Monitor telephone system problems and raise Knowcross Tickets. Document all guest complaints or problems in Knowcross. Follow up to ensure completion and guest satisfaction. Assist in emergency situations as central communication center for hotel. Collect preferences daily and enter into our guest profiles. Ensure the use of correct verbiage and avoid using any slang language. Follow all LQA and Forbes standard. Full knowledge of using Glowing for guest communication from pre arrival, during the stay and post departure. All other duties as required.