Call center Jobs in Qatar

<p>•&nbsp;&nbsp;&nbsp;&nbsp; Make outbound calls to prospective clients to introduce SmarTax's tax, accounting and business advisory services.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp; Handle inbound enquiries, qualify interest and needs, and convert them into scheduled consultations.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp; Maintain accurate, up-to-date records of every call, lead status and follow-up in the CRM.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp; Follow up with warm and cold leads on a defined cadence until conversion or disqualification.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp; Hand off qualified leads to the Meeting Team / Sales &amp; Marketing team with complete context.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp; Support the downstream process — engagement letters, invoicing and payment follow-up — for converted clients as needed.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp; Meet daily, weekly and monthly targets for call volume, lead qualification and meetings booked.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp; Report call activity and pipeline status to the Head of Operations on a regular schedule.</p>

About Asfary Asfary is a Qatar-based online travel marketplace specializing in airlines, hotels, and travel services, serving VVIP, corporate, and leisure travellers across the region. Operating under Safe Flight Solutions L. L. C. - an IATA-accredited group with over a decade in aviation and travel, Asfary is now expanding its outbound travel offering across the GCC and Southeast Asia. The Role We're looking for an experienced Ticketing Executive to manage end-to-end flight ticketing operations , from fare sourcing and GDS bookings to reissues, refunds, and client servicing. You'll be the technical backbone of our travel operations, ensuring every booking is accurate, competitively priced, and issued on time. Key Responsibilities Source and issue airline tickets via GDS (Amadeus), applying fare rules, routing logic, and class-of-service requirements accurately Handle reissues, revalidations, refunds, and voluntary/involuntary schedule changes Prepare fare comparisons and present multiple routing/fare options to clients and corporate accounts Coordinate with airlines directly on complex fares, disputes, and special requests Maintain accurate records of PNRs, ticket numbers, and cost breakdowns for internal reporting Support corporate and VIP travel bookings with a high standard of accuracy and turnaround time Stay current on fare rules, airline policies, and GDS system updates What You'll Need Minimum 3–5 years of hands-on ticketing experience in a travel agency, airline, or GDS environment IATA GDS Fares and Ticketing certification (required) Strong working knowledge of Amadeus (other GDS platforms a plus) Solid understanding of fare construction, routing rules, and complex itinerary pricing Excellent attention to detail and ability to work under time pressure Strong written and verbal communication skills in English (additional languages a plus) Prior experience with corporate/VIP travel accounts is an advantage Why Join Asfary Be part of a fast-growing travel marketplace backed by an established aviation group, with real opportunity to grow as we expand into new markets and product lines across the region.???? To apply, send your CV to support@asfary.com or apply directly via Linked In.

We are looking for enthusiastic and results-driven Telesales Agents to join our team. The successful candidate will be responsible for generating sales through outbound calls, promoting telecom products and services, achieving sales targets, and delivering an excellent customer experience. Key Responsibilities Handle outbound calls to assigned leads and promote products and services. Generate sales by offering mobile plans, internet packages, and value-added services. Achieve daily and monthly sales targets (leads, conversions, revenue) Identify customer needs and recommend suitable products and service packages Upsell and cross-sell products and services to maximize sales opportunities Ensure effective follow-up on leads and maintain accurate customer records and sales updates in the CRM system Handle customer inquiries and objections professionally to convert opportunities into sales Adhere to call quality standards, scripts, and compliance requirements Maintain high productivity levels, including connected calls, talk time, and adherence to work schedules Stay updated on product offerings, promotions, pricing plans, and market developments Deliver excellent customer service while ensuring a positive customer experience throughout the sales process Requirements Minimum 1 year of experience in telesales, call center sales, or direct sales. Previous telecommunications sales experience is required. Strong communication, negotiation, and persuasion skills. Ability to work in a target-driven and fast-paced environment. Proficiency in using CRM systems and computer applications. Fluency in Arabic & English. Strong customer service and relationship management skills.

Lead the end-to-end tele sales and retention strategy, translating organizational priorities into commercially focused sales, retention, and revenue protection plans that drive sustainable growth, maximize recurring revenue, and improve overall business profitability. <br><br>Drive revenue growth by maximizing lead conversion, cross-selling, upselling, customer migrations, plan upgrades, device sales, fixed services, and new customer acquisitions across tele sales channels. <br><br>Own customer retention performance by implementing effective saving strategies, reducing voluntary churn, protecting recurring revenue, and improving customer lifetime value through commercially balanced retentions. <br><br>Manage sales pipelines, campaign execution, lead allocation, and calling strategies to maximize conversion, agent productivity, and channel contribution across all assigned product portfolios. <br><br>Build a high-performance sales and retention culture by narrowing performance gaps, supporting leaders and team, strengthening capability, and embedding disciplined performance management to consistently deliver revenue, savings, customer experience, and respective vertical success measures. <br><br>Partner with assigned Department, Finance, and Customer Operations leaders to influence roadmap decisions, product propositions, customer journeys, and go-to-market execution, ensuring tele sales and retention insights are used to grow share contribution across all relevant lines of business. <br><br>Use data, analytics, AI-powered tools, and performance intelligence to improve conversion, save rates, team productivity, customer experience, and cost-to-sell, enabling the channel to scale revenue efficiently while improving profit margins. <br><br>Future-proof the team by building capabilities in digital selling, AI-enabled lead prioritization, automation, advanced analytics, customer value management, and consultative sales, enabling the channel to grow contribution across all lines of business while maintaining a lean and cost-efficient operating model. <br><br>Identify opportunities to improve sales effectiveness through process optimization, automation, AI-enabled lead prioritization, CRM enhancements, and data-driven decision-making to increase productivity and reduce cost-to-sell. <br><br>Create a scalable Enterprise tele sales operating model that increases business customer penetration, protects enterprise recurring revenue, identifies upsell and cross-sell opportunities, and grows Enterprise contribution while maintaining disciplined cost-to-sell and efficient partner utilization. <br><br>Ensure compliance with regulatory requirements, sales governance, quality standards, and customer experience guidelines while maintaining high standards of ethical selling and customer interactions. <br><br>Monitor and analyze key operational and commercial KPIs including conversion rate, save rate, sales productivity, revenue generated, churn, quality scores, customer satisfaction, adherence, occupancy, and cost per acquisition, driving corrective actions to improve overall channel performance. <br><br>Identify emerging market opportunities, customer trends, and competitive insights to recommend new sales approaches, retention initiatives, and campaign opportunities that strengthen channel performance. <br><br>Support the expansion of tele sales activities into business customer segments by collaborating closely with relevant stakeholders including contract renewals, cross-selling opportunities, and customer retention. <br><br>Perform any additional project, task or activities assigned/delegated by the Line Manager Bachelor’s Degree or equivalent from a reputed university. <br><br>Minimum 10 years of relevant experience in Telecommunication management positions, preferably in sales activities <br><br>Experience and track record of stakeholder and higher management engagement with an ability to think independently, logically, and determine stakeholders and resources that could collaborate to reach the targets. <br><br>Knowledge and understanding to work with the team and can deliver initiatives through others. <br><br>Resilience in executing whatever is best for the customers and the business even in challenging situations. A good business sense and sales passion with people management experience and high-level presentation skills. MS office certifications is an advantage, with an understanding of AI Tools & Automation Platforms

Role Sales & Experience Consultant (Call Centre) Department Sales & Member Experience Division Society Sport Center Reporting To Sales Manager Direct Reports N/A Role Purpose The Sales & Experience Consultant (Call Centre) is responsible for delivering high-quality outbound and inbound sales and service interactions that support new member acquisition, retention, and overall member experience across the Society portfolio. Based at Head Office, this role acts as the first point of contact for prospective and existing members, owning the early stages of the sales funnel and ongoing service communication. While Call Centre Consultants do not close sales in-club, they are directly accountable for lead conversion, appointment setting, renewals support, and service excellence, ensuring a seamless handover to in-club Sales & Experience Consultants. The role combines commercial discipline, CRM accuracy, and customer-centric service, playing a critical role in driving club performance remotely. Key Responsibilities Sales, Leads & Appointment Generation• Own the initial stages of the membership sales funnel including outbound lead contact, qualification, and appointment booking.• Contact new and existing leads via phone, Whats App, email, and digital channels.• Convert leads into qualified appointments for in-club Sales & Experience Consultants.• Achieve daily, weekly, and monthly appointment and conversion targets.• Ensure clear and accurate handover of prospect information to club-based teams.• Support sales campaigns, promotions, referrals, and corporate lead follow-up. CRM Discipline & Data Accuracy• Maintain strong CRM hygiene including accurate records, call notes, and appointment updates.• Adhere to lead response SLAs.• Log all activity accurately to support forecasting and reporting.• Provide reliable pipeline visibility to the Sales Manager. Member Experience, Retention & Service Calls• Conduct proactive service and experience check-in calls with new members.• Support retention initiatives including renewal reminders, save, and win-back campaigns.• Refer renewal opportunities to in-club teams for completion.• Represent the brand professionally in all member interactions. Inbound Calls, Queries & Complaint Handling• Handle inbound calls from members and prospects efficiently and professionally.• Respond to enquiries relating to memberships, access, services, and facilities.• Resolve issues at first point of contact where possible.• Escalate complaints appropriately in line with SOPs and follow through to closure. Collaboration with In-Club Teams• Work closely with in-club Sales & Experience Consultants to maximise appointment show rates.• Share feedback on lead quality, objections, and outcomes.• Support a joined-up member journey between Call Centre and club. Standards, Compliance & Professionalism• Adhere to SOPs, scripts, data protection, and brand standards.• Maintain professionalism, confidentiality, and accuracy at all times.• Meet individual KPIs relating to productivity, quality, and outcomes.• Support continuous improvement initiatives within the Call Centre. What Success Looks Like (KPIs) • Lead contact and response rate.• Lead-to-appointment conversion %.• Appointment show rate.• Appointments booked vs target.• Renewal and retention call completion rate.• Positive member feedback from service calls.• CRM accuracy and SLA adherence. Experience & Qualifications • Experience in a call centre, telesales, or customer service role.• Confident and professional telephone manner.• Ability to work in a target-driven environment.• High attention to detail and data accuracy.• Comfortable handling objections and complaints.• Experience using CRM systems and Microsoft Office.• Arabic and English language skills preferred.• Flexibility to work shifts, evenings, and weekends if required. Key Competencies • Sales & conversion mindset• Customer experience focus• CRM & data discipline• Communication & influence• Resilience & professionalism• Organisation & time management• Accountability & results orientation

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> General Information <br> <br> Ref # <br> 235752 <br> <br> Location <br> Qatar-Doha <br> <br> Job family <br> Corporate &amp; Commercial <br> <br> <ul><li><span>Closing Date:</span> <span>2026-08-27</span></li></ul><br> <br> <br> <br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><br></p><p>We are looking for a <b>friendly, professional, and customer-focused Customer Service Executive</b> to join our team across our fitness clubs and swimming academies in Doha. The ideal candidate should enjoy working with people, have strong communication skills, and be able to deliver excellent customer service in a fast-paced environment.</p><p>Key Responsibilities</p><ul><li>Welcome and assist members, guests, and parents professionally.</li><li>Handle memberships, registrations, bookings, check-ins, and general customer inquiries.</li><li>Provide information about memberships, fitness classes, swimming programs, schedules, and club services.</li><li>Promote memberships, personal training, swimming lessons, and other services.</li><li>Respond to customer inquiries through phone, email, social media, and in person.</li><li>Handle customer concerns and complaints professionally and provide appropriate solutions.</li><li>Coordinate with trainers, swimming coaches, and internal departments to support daily operations.</li><li>Maintain accurate customer records and update information in internal systems.</li><li>Manage class and swimming session bookings and assist members with scheduling.</li><li>Ensure the reception area is clean, organized, and welcoming.</li><li>Assist with attendance tracking and general administrative duties.</li><li>Follow company policies, SOPs, and health and safety standards.</li><li>Contribute to a positive and professional customer-focused environment.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Customer service and relationship management</li><li>Excellent verbal and written communication</li><li><b>Fluent Arabic and English</b></li><li>Strong interpersonal and people skills</li><li>Problem-solving and complaint-handling</li><li>Organization and time management</li><li>Multitasking and working under pressure</li><li>Attention to detail</li><li>Sales and upselling skills</li><li>Professional and positive attitude</li><li>Microsoft Office proficiency</li><li>CRM and customer management systems</li><li>Teamwork and collaboration</li><li>Previous experience in customer service, reception, hospitality, fitness, wellness, or sports is preferred</li></ul></div>

We are looking for a visionary leader as Director of Customer Service Excellence with a passion for defining world-class customer experience in real estate. In this strategic role, you will lead post sales customer experience for a premier portfolio of master-planned communities, luxury residential developments, commercial assets and international holdings. This role will be bridging the gap between sales acquisitions and long-term owner retention while ensuring clients experience excellence at every touchpoint.<br>The leader we are seeking should possess:Min. 15 years of progressive customer service/ experience leadership in real estate industry in GCC/ Qatar preferably. Proven track record of operating within commercial Sales and Marketing divisions to drive customer retention and brand equity. Bachelor's degree in business administration, Engineering, Marketing, Real estate management or related field; MBA or master's degree is preferred. Advanced proficiency in real estate CRM platforms and customer analytics software. <br>Key Responsibilities:Customer Experience Strategy & Policy Governance:Formulation, execution, and continuously refining the multi-year Customer Experience roadmap to ensure alignment with corporate growth objectives. Defining and enforcing comprehensive SLAs and SOPs across all touchpoints (call centers, digital portals, and on-site handover hubs). Conducting regional and international market benchmarking to adopt best-in-class real estate service practices and luxury hospitality standards. Establishing clear policies regarding handover extension, design modifications, service charge inquiries, and title deed registration processes. <br>Property Handover & Post-Sales Operational Leadership:Directing all operational aspects of property handover, unit inspections, snagging/ de-snagging protocols, and key delivery across major residential and commercial developments. Implementing structured workflows with contractors, consultants, and project delivery teams to ensure defect resolution before property transfer. Managing post-occupancy care programs, home warranty claims, and service ticket workflows to ensure rapid resolution of post-handover issues. <br>Strategic Relationship Management & High Value Escalations:Developing tailored retention and VIP engagement programs for HNWIs, institutional investors and multi-unit portfolio buyers. Acting as the final point of internal escalation for sensitive customer disputes, structural quality claims, and potential legal or regulatory actions. Collaborating with other divisions/ departments to address recurring issues and improve future developments. <br>Data Analytics, Technology & KPI Governance:Developing and implementing continuous measurement frameworks covering CSAT, First Contact Resolution (FCR), and Average Handling Time. Leveraging advanced data analytics and predictive tools to identify operational bottlenecks, recurring structural defects, and customer churn drivers. Delivering monthly executive dashboards and strategic recommendations to the C-suite, correlating customer service performance with key business outcomes.

About Pulse Media NL<br><br>Pulse Media NL is seeking a reliable, organized, and customer-focused Customer Service Coordinator to join our remote team.<br><br>The successful candidate will support customers through email, chat, and other approved communication channels while coordinating requests, maintaining accurate records, and providing administrative support to internal teams.<br><br>This is an excellent opportunity for someone who enjoys helping people, communicating professionally, solving problems, and working independently in a remote environment.<br><br>Key Responsibilities<br><br>Respond to customer inquiries professionally and promptly. Handle routine customer questions and service requests. Create, update, and maintain accurate customer records. Monitor customer requests, tickets, and follow-up activities. Coordinate customer issues with appropriate internal teams. Provide customers with updates regarding outstanding requests. Identify and escalate complex or unresolved issues. Maintain accurate records of customer communications. Process forms, documents, and customer information. Update spreadsheets, CRM systems, and administrative trackers. Monitor assigned inboxes and communication channels. Prepare basic reports, summaries, and correspondence. Follow up on pending customer and administrative requests. Protect confidential customer and company information. Follow established customer-service, privacy, and data-protection procedures.<br><br>Requirements<br><br>High school diploma, GED, or equivalent. Strong written and verbal communication skills. Good customer-service and interpersonal skills. Basic to intermediate computer proficiency. Good typing and data-entry abilities. Strong attention to detail and accuracy. Good organizational and time-management skills. Ability to manage multiple tasks and priorities. Ability to work independently in a remote environment. Professional, dependable, and customer-focused attitude.<br><br>Reliable internet connection and access to a suitable remote-working environment.<br><br>Previous experience in customer service, administration, data entry, call-center support, CRM systems, or virtual assistance is an advantage but may not be required.<br><br>Preferred Skills<br><br>Experience with:<br><br>Microsoft Office, particularly Word and Excel. Google Workspace, including Gmail, Docs, and Sheets. CRM or customer-support platforms. Email and chat support systems. Ticketing or help-desk software. Cloud-based document and file-management systems. Remote collaboration and task-management tools. Training may be provided for company-specific systems and procedures.<br><br>Key Skills<br><br>Customer service Professional communication Problem solving Attention to detail Organization Time management Data entry CRM and database management Confidentiality Team coordination Reliability Independent working<br><br>What We Offer<br><br>Depending on the employment arrangement, Pulse Media NL may offer:Fully remote working opportunities. Full-time or part-time schedules where available. Structured onboarding and training. Professional remote working environment. Opportunities to develop customer-service and administrative skills. Training on modern digital business systems. Ongoing guidance and performance feedback. Opportunities for increased responsibility based on performance.<br><br>How To Apply<br><br>Interested candidates should submit an up-to-date CV/resume and a brief introduction explaining their interest in the Customer Service Coordinator – Remote position.<br><br>Entry-level candidates are welcome to apply if they demonstrate strong communication skills, reliability, organization, computer proficiency, attention to detail, and a willingness to learn.<br><br>Additional Information

Company Description Quintessentially is a leading global luxury lifestyle management group, delivering highly personalized concierge and brand experiences to discerning individuals, brands, and corporates. The company focuses on meticulous attention to detail, redefining excellence and setting new standards in premium lifestyle services. Its teams curate exclusive experiences and solutions that enhance every aspect of clients’ personal and professional lives. Quintessentially continues to pioneer and shape the future of luxury concierge services worldwide, offering a dynamic and service-driven environment for team members. Role Description The Bilingual Customer Care Representative (Arabic & English) – Qatar is a full-time, on-site role based in Doha, Qatar. The representative will respond to client inquiries via phone, email, messaging platforms, and in person, providing high-quality support and guidance in both Arabic and English. Day-to-day tasks include handling requests for reservations, travel arrangements, events, and lifestyle services, ensuring timely and accurate follow-up. The role involves maintaining detailed records of client interactions, coordinating with internal teams and external partners, and proactively anticipating client needs. The representative will support service improvement by sharing client feedback and adhering to Quintessentially’s standards of confidentiality, professionalism, and luxury service. Qualifications Strong bilingual communication skills in Arabic and English, with clear, professional spoken and written abilities. Customer service and client relationship skills, including active listening, empathy, and problem-solving. Organization and time management capabilities, with attention to detail and the ability to handle multiple requests simultaneously. Proficiency with common office and communication tools (e.g., email, CRM systems, messaging platforms, MS Office). Experience in hospitality, luxury retail, travel, or concierge services is highly beneficial. Ability to work on-site in Doha, Qatar, including occasional evenings or weekends based on client needs. Demonstrated integrity, discretion, and respect for diverse cultures and backgrounds. Relevant diploma or degree in business, hospitality, communications, or a related field preferred.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>At Andaz Doha, we focus on our brand promise of delivering Moments of More by offering challenging and rewarding careers that are more than just your typical job. </span>Our values of&nbsp;<strong>Wellbeing,&nbsp;Inclusion,&nbsp;Respect,&nbsp;Empathy,&nbsp;Integrity,&nbsp;</strong>and&nbsp;<strong>Experimentation</strong>&nbsp;are <span>the core of what we do. Our family atmosphere is what keeps our colleagues highly engaged.</span></span></p><br><p><span><span>The Communications Centre Host is responsible to assist in the smooth and efficient running of Communications Centre within the Rooms Division, covering the operators and ordertakers of the hotel.</span></span></p><br><br><b>Qualifications:</b><br><ul><li><span><span>Diploma or Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field.</span></span></li><li><p><span><span>Minimum 1–2 years of Front Office/ reservation/ communication centre experience in an upscale or luxury hotel.</span></span></p><br></li><li><span><span>Excellent verbal skills in English.</span></span></li><li><span><span>Ability to handle guest requests and complaints efficiently and professionally.</span></span></li><li><span><span>Proficient in Microsoft Office and hotel PMS systems (e.g., Opera, Reserve).</span></span></li><li><span><span>Ability to work flexible shifts, including weekends and public holidays.</span></span></li></ul> </div>

The Customer Service Technician serves as a critical first point of contact for emergencies and urgent service requests at Al Udeid Air Base. This role is responsible for receiving, documenting, prioritizing, and dispatching emergency calls related to life safety, security, medical, fire, and infrastructure incidents. The technician ensures accurate communication, rapid response coordination, and high-quality customer service in a high-tempo, mission-critical environment.<br><br>Essential Job Functions<br><br>Receive and manage emergency and priority service calls via phone, radio, and electronic systems Accurately document incident details, assess urgency, and initiate appropriate response actions Dispatch and coordinate with emergency responders, technicians, and base support services Maintain clear, calm, and professional communication during high-stress situations Monitor ongoing incidents and provide status updates to supervisors and stakeholders Follow established emergency response procedures, protocols, and escalation paths Enter, track, and update incidents in computerized maintenance or emergency management systems Ensure compliance with base regulations, safety standards, and customer service expectations Support after-action reporting and incident documentation as required Work rotating shifts, including nights, weekends, and holidays, as mission needs dictate<br><br>Education & Experience<br><br>High school diploma or equivalent required Prior experience in customer service, call center operations, dispatch, or emergency services preferred Strong verbal communication and active listening skills Ability to remain calm, focused, and accurate under pressure Basic computer proficiency and experience with ticketing or dispatch systems Ability to follow strict procedures and maintain confidentiality<br><br>Additional Requirements<br><br>Must possess a valid U. S. Driver’s License Possess a valid U. S. Passport (preferred) Must be able to meet all current USCENTCOM Deployment Policy Requirements, as outlined in the USCENTCOM APR 23 MOD EIGHTEEN TO USCENTCOM INDIVIDUAL AND INDIVIDUAL-UNIT DEPLOYMENT POLICYAble to obtain and maintain a valid Residency Visa for Qatar Must be able to work in extreme environmental conditions including dust and high temperatures. Must be able to endure long hours, exposure to weather and hazardous conditions.<br><br>TRAVEL: 100%, in deployed location.<br><br>SECURITY CLEARANCE: Must have and maintain a DoD Secret Clearance<br><br>Intrepid Acquisition Holdings, LLC<br><br>www.intrepidgs.com<br><br>Intrepid Acquisition Holdings, LLC. (IAH), is a leading provider of global-scale logistics, facilities management, and advanced professional and technical services. IAH provides a broad spectrum of services and solutions to U. S. and international government agencies, and organizations. As a world-class leader in providing seasoned program management, IAH leverages and integrates its capabilities to provide safe, innovative, and reliable solutions to meet customers' diverse and complex challenges.<br><br>Intrepid Acquisition Holdings, LLC. (“IAH” and/or “Company”) and its affiliates, including but not limited to IAP World Services, Inc., Readiness Management Support L. C., JPATS Logistics Services, LLC., and subsidiaries is an EOE, including disability/vets.<br><br>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The Customer Service Technician serves as a critical first point of contact for emergencies and urgent service requests at Al Udeid Air Base. This role is responsible for receiving, documenting, prioritizing, and dispatching emergency calls related to life safety, security, medical, fire, and infrastructure incidents. The technician ensures accurate communication, rapid response coordination, and high-quality customer service in a high-tempo, mission-critical environment.<br><br>Essential Job Functions<br><br>Receive and manage emergency and priority service calls via phone, radio, and electronic systems Accurately document incident details, assess urgency, and initiate appropriate response actions Dispatch and coordinate with emergency responders, technicians, and base support services Maintain clear, calm, and professional communication during high-stress situations Monitor ongoing incidents and provide status updates to supervisors and stakeholders Follow established emergency response procedures, protocols, and escalation paths Enter, track, and update incidents in computerized maintenance or emergency management systems Ensure compliance with base regulations, safety standards, and customer service expectations Support after-action reporting and incident documentation as required Work rotating shifts, including nights, weekends, and holidays, as mission needs dictate<br><br>Education & Experience<br><br>High school diploma or equivalent required Prior experience in customer service, call center operations, dispatch, or emergency services preferred Strong verbal communication and active listening skills Ability to remain calm, focused, and accurate under pressure Basic computer proficiency and experience with ticketing or dispatch systems Ability to follow strict procedures and maintain confidentiality<br><br>Additional Requirements<br><br>Must possess a valid U. S. Driver’s License Possess a valid U. S. Passport (preferred) Must be able to meet all current USCENTCOM Deployment Policy Requirements, as outlined in the USCENTCOM APR 23 MOD EIGHTEEN TO USCENTCOM INDIVIDUAL AND INDIVIDUAL-UNIT DEPLOYMENT POLICYAble to obtain and maintain a valid Residency Visa for Qatar Must be able to work in extreme environmental conditions including dust and high temperatures. Must be able to endure long hours, exposure to weather and hazardous conditions.<br><br>TRAVEL: 100%, in deployed location.<br><br>SECURITY CLEARANCE: Must have and maintain a DoD Secret Clearance<br><br>Intrepid Acquisition Holdings, LLC<br><br>www.intrepidgs.com<br><br>Intrepid Acquisition Holdings, LLC. (IAH), is a leading provider of global-scale logistics, facilities management, and advanced professional and technical services. IAH provides a broad spectrum of services and solutions to U. S. and international government agencies, and organizations. As a world-class leader in providing seasoned program management, IAH leverages and integrates its capabilities to provide safe, innovative, and reliable solutions to meet customers' diverse and complex challenges.<br><br>Intrepid Acquisition Holdings, LLC. (“IAH” and/or “Company”) and its affiliates, including but not limited to IAP World Services, Inc., Readiness Management Support L. C., JPATS Logistics Services, LLC., and subsidiaries is an EOE, including disability/vets.<br><br>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

About the role:Join our award-winning team at HIA and deliver world-class service every day!<br>Offers passengers the highest level of service, ensuring a seamless and convenient world-class experience at Hamad International Airport. This role is designed for outgoing and detail-oriented individuals who are passionate about service delivery and committed to creating positive customer interactions.<br>Key responsibilities Assist the Customer Service Supervisor by providing the necessary data to fill the shift report. Prevent and report misuse of company assets or customer properties through the correct process, in order to re-locate lost items. Support the development of procedures for the Senior Customer Service Agent including manuals and policies. Provide customers with accurate and helpful information including but not limited to flight timings, transport, food and beverages, airlines, lounges, hotel and other facilities provided at Hamad International Airport. Conduct survey for the customer service improvement team to understand customer satisfaction pro-actively identify customer needs and positively influence their perception of Hamad International Airport to improve customer satisfaction survey. Prepare, coordinate and monitor the weekly Lost Property disposal and with governmental agencies. Check the overall standard quality (including assets serviceability and cleanliness) of the PTC (Passenger Terminal Complex) to ensure KPI (Key Performance Index) and SLA (Standard Lewi Agreement) are met by services provider. Prepare the report for Departures, Arrivals and Transfer queue Management for the supervisor. Prepare the report for the meals provided to passengers affected by a disruption of the airport operation.<br>About you:Education: Bachelor’s Degree or equivalent with minimum one year of job-related experience in customer service (Freshers are welcome to apply) OR High School Diploma with at least two years of relevant experience. Proven ability to deliver high-quality customer service. Fluent in spoken and written English. Computer literate and comfortable with digital systems. Strong understanding of customer-centric operations. Availability for shift work, including weekends and holidays.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> General Information <br> <br> Ref # <br> 250000H0 <br> <br> Location <br> Qatar-Doha <br> <br> Job family <br> Cargo &amp; Airport Operations <br> <br> <ul><li><span>Closing Date:</span> <span>2026-08-29</span></li></ul><br> <br> <br> <br> <br> <br> </div>

Job Title: Customer Service Executive<br>Location: Doha<br>Industry: Real Estate<br>Job Summary<br><br>We are looking for a dedicated and customer-oriented Customer Service Executive to manage client interactions and ensure a high level of satisfaction throughout the real estate customer journey. The role involves handling inquiries, coordinating with internal teams, and supporting sales and leasing operations.<br> <br>Key Responsibilities<br> Handle inbound and outbound customer calls, emails, and walk-in inquiries<br> Provide accurate information about properties, pricing, availability, and processes<br> Register leads and update customer information in the CRM system<br> Coordinate property viewings and follow up with clients<br> Resolve customer complaints professionally and escalate complex issues when required<br> Maintain proper records of customer interactions and feedback<br> Support sales, leasing, and property management teams with customer coordination<br> Ensure excellent customer experience before and after sales/lease<br> <br><br><br>Requirements<br><br>Requirements & Qualifications<br> Bachelor’s degree or Diploma (preferred)<br> 1–3 years of experience in customer service (real estate experience is an advantage)<br> Strong communication skills in Arabic (English is a plus)<br> Good interpersonal and problem-solving skills<br> Basic computer skills (MS Office, CRM systems)<br> Ability to work under pressure and meet service standards

Mandarin Oriental, Doha is looking for a Reservations Services Supervisor to join our Reservations Services team.<br><br>Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.<br><br>Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.<br><br>Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.<br><br>About The Job<br><br>Responsible for interacting with guests daily, assisting them with their room, spa and restaurant bookings. The Reservations Supervisor must be able to multitask effectively, while maintaining a high level of professionalism.<br><br>As Reservations Services Supervisor, you will be responsible for the following duties:<br><br>Answer hotel’s main telephone, Hello MO, and emails from external and internal stakeholders. Ensure to apply required departmental standards in LQE and Forbes. All interactions are to be warm and sincere, taking ownership of the requests received, by personally addressing the matter. Answer questions about property facilities and services. Should the guest require more specific assistance, direct the call to the respective department or guest when applicable. Attend to all inquiries, complaints and requests received. Ensure all interactions are handled in the time frame set by the company. Ensure company standards for interactions with stakeholders are adhered to. Send proposals, pro forma invoices, and confirmations to third parties, e.g., Travel Agencies following the same company standards. Follow sales techniques to maximize revenue. Process and confirm guest reservations made by clients for Rooms, F&B and Spa. Input all reservations into the respective systems, recording all relevant information. For room requests, verify availability of room type and rate. Explain guarantee, specific rate, and cancellation policies. Ensure special requests and guest preferences are documented within the reservation. Maintain complete knowledge of:All hotel features, services, and hours of operations. All hotel outlets concepts, dress code and ambiance. All hotel room types, number, names, amenities, and locations. All spa treatments. Awareness of group bookings, and events happening in the hotel at any given point. Have knowledge of ongoing promotions to upsell rooms, outlets and spa treatments to increase guest revenue within the hotel. Monitor telephones system problems and alert relevant departments to correct said problems in an expedited manner to prevent guest dissatisfaction. Communicate with ERT as necessary in the event of an emergency. Ensure all requests are handled in the time frame set by the company Ensure that audited results meet the standards required in LQA, LQE and Forbes.<br><br>As Reservations Services Supervisor, We Expect From You<br><br>Ensure an excellent working relationship with all colleagues within the hotel. Leads by example in fostering positive colleague relations and demonstrating values. Effectively communicates with other departments. Utilizes all available on the job training tools for colleagues. Engaging, enthusiastic, passionate, Organised Minimum of 1 year of experience working in Reservations Supervisor at 5-star hotel environment Previous experience working in the Middle East Region is an advantage Handle guest complaints accordingly and escalate disputes raised to relevant managers.<br><br>Our commitment to you<br><br>Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. A competitive salary and benefits packages Transportation and Housing provided Relocation and Vacation Tickets

Hourly Paid Customer Sales & Service Advisor – Qatar<br><br>We are looking for a customer-focused and sales-driven individual to join our Customer Sales & Service team in Qatar.<br><br>In this role, you will provide excellent customer service, conduct Teaching Centre consultations, support customer registrations, and contribute towards sales, conversion, retention, and revenue targets. You will engage with customers across multiple channels, recommend suitable learning pathways, and promote British Council products and services.<br><br>Requirements<br><br>Strong customer service and communication skills Experience in sales and/or customer-facing roles English and Arabic speaking skills (preferrable) Ability to work in a target-driven environment<br><br>If you are passionate about customer experience and helping learners achieve their goals, we encourage you to apply.<br><br>Closing Date for Applications is 12 September 2026

Hourly Paid Customer Sales & Service Advisor – Qatar<br><br>We are looking for a customer-focused and sales-driven individual to join our Customer Sales & Service team in Qatar.<br><br>In this role, you will provide excellent customer service, conduct Teaching Centre consultations, support customer registrations, and contribute towards sales, conversion, retention, and revenue targets. You will engage with customers across multiple channels, recommend suitable learning pathways, and promote British Council products and services.<br><br>Requirements<br><br>Strong customer service and communication skills Experience in sales and/or customer-facing roles English and Arabic speaking skills (preferrable) Ability to work in a target-driven environment<br><br>If you are passionate about customer experience and helping learners achieve their goals, we encourage you to apply.<br><br>Closing Date for Applications is 12 September 2026

Hourly Paid Customer Sales & Service Advisor – Qatar<br><br>We are looking for a customer-focused and sales-driven individual to join our Customer Sales & Service team in Qatar.<br><br>In this role, you will provide excellent customer service, conduct Teaching Centre consultations, support customer registrations, and contribute towards sales, conversion, retention, and revenue targets. You will engage with customers across multiple channels, recommend suitable learning pathways, and promote British Council products and services.<br><br>Requirements<br><br>Strong customer service and communication skills Experience in sales and/or customer-facing roles English and Arabic speaking skills (preferrable) Ability to work in a target-driven environment<br><br>If you are passionate about customer experience and helping learners achieve their goals, we encourage you to apply.<br><br>Closing Date for Applications is 25 July 2026