Ticket Agent Jobs in Qatar

As a Reservations Agent, you will be the first point of contact for guests looking to make room reservations. Your role involves providing excellent customer service, assisting with booking inquiries, and ensuring accurate and efficient reservation processes.<br><br>Key Job Responsibilities:<br><br>Assist guests in making room reservations through various communication channels, including phone, email, and online platforms. Provide information about room availability, rates, and hotel amenities. Ensure accurate and efficient processing of guest reservations. Address guest inquiries and concerns related to bookings and accommodation. Verify guest information and payment details to confirm reservations. Offer assistance and recommendations to guests based on their preferences and needs. Promote special offers, packages, and discounts to enhance the guest experience. Maintain up-to-date knowledge of hotel policies, procedures, and room types. Collaborate with the reservations team to ensure accurate room inventory management. Assist with group reservations and bookings as needed. Uphold a high standard of customer service and professionalism in all interactions. Participate in ongoing training to improve reservation skills and knowledge. Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation. Adhere to the company’s environmental, health, and safety procedures and policies.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><br>Summary:<br>We are seeking a detail-oriented Reservation Agent to assist customers with booking reservations, providing information on services, and ensuring customer satisfaction.</p> <p>This position is based at Riviera Rayhaan by Rotana Doha.<br><br>Job Responsibility:<br>- Answering incoming calls, emails, and messages to assist customers with booking reservations.<br>- Providing information on available services, rates, and packages to customers.<br>- Processing reservations accurately and in a timely manner.<br>- Handling customer inquiries, complaints, and requests with professionalism and efficiency.<br>- Collaborating with other departments to ensure smooth coordination of reservations.<br>- Maintaining updated knowledge of company policies, procedures, and services.<br>- Providing exceptional customer service to ensure customer satisfaction and loyalty.<br><br>Candidate Requirements:<br>- High school diploma or equivalent; college degree is a plus.<br>- Proven experience in a customer service role, preferably in the hospitality industry.<br>- Excellent communication skills, both verbal and written.<br>- Strong computer skills and ability to learn new software quickly.<br>- Ability to work under pressure in a fast-paced environment.<br>- Strong attention to detail and organizational skills.<br>- Ability to multitask and prioritize tasks effectively.<br>- Willingness to work flexible hours, including evenings, weekends, and holidays.</p> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a detail-oriented Reservation Agent (Arabic Speaker) to join our team. You will handle all reservation requests via phone, email, and other communication channels while ensuring excellent guest service and maximizing room sales.</p><p><b>Key Responsibilities:</b></p><ul><li>Process and manage reservations accurately and efficiently</li><li>Maintain full knowledge of hotel rates, rooms, and services</li><li>Upsell rooms and convert inquiries into bookings</li><li>Coordinate with Sales &amp; Front Office teams</li><li>Ensure all guest details and booking requirements are complete</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Previous hotel reservation experience</li><li>Knowledge of PMS systems (Opera/Fidelio preferred)</li><li>Strong communication skills (English &amp; Arabic preferred)</li><li>Ability to multitask in a fast-paced environment</li><li>A positive attitude and attention to detail</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ul><li><p>Assist in managing the daily operations of the Reservations Department.</p><br></li><li><p>Supervise and support reservation agents to ensure accurate and timely handling of bookings.</p><br></li><li><p>Monitor reservation requests, cancellations, amendments, and special arrangements.</p><br></li><li><p>Ensure all reservations are processed according to hotel standards and procedures.</p><br></li><li><p>Support revenue optimization by monitoring room availability, rates, and restrictions.</p><br></li><li><p>Coordinate with Revenue Management regarding promotions, inventory control, and rate updates.</p><br></li><li><p>Handle guest inquiries, VIP bookings, and complex reservation issues.</p><br></li><li><p>Ensure proper follow-up on guest requests and special occasions.</p><br></li><li><p>Review reservation reports and identify discrepancies or operational concerns.</p><br></li><li><p>Train, coach, and guide reservation team members.</p><br></li><li><p>Ensure compliance with hotel policies, standards, and procedures.</p><br></li><li><p>Maintain effective communication with Front Office, Sales, and other departments.</p><br></li><li><p>Assist in preparing departmental reports and performance updates.</p><br></li><li><p>Support the Reservation Manager during peak periods and operational requirements.</p><br></li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Contemporary, convenient and perfectly positioned, the upscale Mövenpick Hotel Doha is a 4-star luxury hotel, ideal for business travellers. Just 11km from Hamad International Airport and minutes from the business district, this hotel is centrally located on the prominent Corniche Road opposite the iconic Museum of Islamic Arts.</p><br><br>Job Description<br><br><p>We are seeking a detail-oriented Reservation Agent (Arabic Speaker) to join our team. You will handle all reservation requests via phone, email, and other communication channels while ensuring excellent guest service and maximizing room sales.</p><br><p><strong>Key Responsibilities:</strong></p><br><ul><li>Process and manage reservations accurately and efficiently</li><li>Maintain full knowledge of hotel rates, rooms, and services</li><li>Upsell rooms and convert inquiries into bookings</li><li>Coordinate with Sales &amp; Front Office teams</li><li>Ensure all guest details and booking requirements are complete</li></ul><br>Qualifications<br><br><ul><li>Previous hotel reservation experience</li><li>Knowledge of PMS systems (Opera/Fidelio preferred)</li><li>Strong communication skills (English &amp; Arabic preferred)</li><li>Ability to multitask in a fast-paced environment</li><li>A positive attitude and attention to detail</li></ul><br>Additional Information<br><br><p><strong>Our commitment to Diversity &amp; Inclusion:</strong><br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.<br><strong>Why work for Accor?</strong><br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p><br><p><br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit&nbsp;&nbsp;https://careers.accor.com/</p><br><p>Do what you love, care for the world, dare to challenge the status quo!&nbsp;<strong>#BELIMITLESS</strong></p><br> </div>

<p><strong>&nbsp;Required a Travel Reservations Officer&nbsp;</strong></p><p><strong>Requirements:</strong></p><p>Proficiency in English (speaking and writing).</p><p>Proficiency in computer usage and Microsoft Office programs.</p><p>Good customer service skills.</p><p>Commitment and seriousness toward work.</p><p>Ability to learn and work in a team.</p><p>Preferably knowledge or experience in the field of airline reservations or the Amadeus system.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Business Systems Manager</b></p><p><br></p><p>A well-established travel company in Qatar is seeking a Business Systems Manager to oversee business applications, reporting systems, travel technology platforms, and related IT operations.</p><p><br></p><p><b>Requirements:</b></p><p><br></p><ul><li>Bachelor’s Degree in Information Technology, Computer Science, Business Information Systems, or related field.</li><li>Minimum 5 years’ experience in business systems administration, travel technology, or related roles.</li><li>Experience in the travel industry is highly preferred.</li><li>Familiarity with IATA BSP, GDS systems, and travel back-office solutions is an advantage.</li><li>Strong reporting, analytical, and problem-solving skills.</li><li>Ability to coordinate with multiple departments and external vendors.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Business Systems Administration</li><li>Travel Technology</li><li>IATA BSP</li><li>GDS Systems (Amadeus/Sabre/Galileo)</li><li>Reporting &amp; Analytics</li><li>IT Support</li><li>Problem-Solving</li><li>Vendor Management</li></ul></div>

We are currently seeking experienced Travel Consultants (Leisure & Corporate) to join our Travel & Tours Department as part of our continued service expansion and operational development. The team is dedicated to delivering exceptional travel planning and coordination for inbound visitors and corporate clients, managing complex itineraries, and ensuring seamless travel experiences across multiple service touchpoints.<br>Job Responsibilities: Handle corporate travel requests, including group bookings, meetings, events, and customized travel solutions based on client requirements. Coordinate with local and international partners, hotels, airlines, and service providers to ensure seamless travel experiences. Provide professional travel consultation and customer support, addressing inquiries, changes, and special requests efficiently. Ensure accurate documentation, booking management, and compliance with company policies while maintaining high service standards and client satisfaction.<br>Qualifications: Bachelor’s degree in Tourism, Hospitality, Business Administration, or a related field.2–5 years of experience in inbound tourism, corporate travel, or corporate travel consultancy. Hands-on experience with GDS systems such as Amadeus, Sabre, or Galileo for flight bookings and ticketing. Strong knowledge of itinerary planning, travel documentation, and destination management.<br>If you have relevant experience and are interested in exploring this opportunity:Please complete and submit the form (Application Form) Submit your latest CV through Easy Apply.

We are currently seeking experienced Travel Consultants (Leisure & Corporate) to join our Travel & Tours Department as part of our continued service expansion and operational development. The team is dedicated to delivering exceptional travel planning and coordination for inbound visitors and corporate clients, managing complex itineraries, and ensuring seamless travel experiences across multiple service touchpoints.<br>Job Responsibilities: Handle corporate travel requests, including group bookings, meetings, events, and customized travel solutions based on client requirements. Coordinate with local and international partners, hotels, airlines, and service providers to ensure seamless travel experiences. Provide professional travel consultation and customer support, addressing inquiries, changes, and special requests efficiently. Ensure accurate documentation, booking management, and compliance with company policies while maintaining high service standards and client satisfaction.<br>Qualifications: Bachelor’s degree in Tourism, Hospitality, Business Administration, or a related field.2–5 years of experience in inbound tourism, corporate travel, or corporate travel consultancy. Hands-on experience with GDS systems such as Amadeus, Sabre, or Galileo for flight bookings and ticketing. Strong knowledge of itinerary planning, travel documentation, and destination management.<br>If you have relevant experience and are interested in exploring this opportunity:Please complete and submit the form (Application Form) Submit your latest CV through Easy Apply.

We are currently seeking experienced Travel Consultants (Leisure & Corporate) to join our Travel & Tours Department as part of our continued service expansion and operational development. The team is dedicated to delivering exceptional travel planning and coordination for inbound visitors and corporate clients, managing complex itineraries, and ensuring seamless travel experiences across multiple service touchpoints.<br>Job Responsibilities: Handle corporate travel requests, including group bookings, meetings, events, and customized travel solutions based on client requirements. Coordinate with local and international partners, hotels, airlines, and service providers to ensure seamless travel experiences. Provide professional travel consultation and customer support, addressing inquiries, changes, and special requests efficiently. Ensure accurate documentation, booking management, and compliance with company policies while maintaining high service standards and client satisfaction.<br>Qualifications: Bachelor’s degree in Tourism, Hospitality, Business Administration, or a related field.2–5 years of experience in inbound tourism, corporate travel, or corporate travel consultancy. Hands-on experience with GDS systems such as Amadeus, Sabre, or Galileo for flight bookings and ticketing. Strong knowledge of itinerary planning, travel documentation, and destination management.<br>If you have relevant experience and are interested in exploring this opportunity:Please complete and submit the form (Application Form) Submit your latest CV through Easy Apply.

We are currently seeking an experienced Head of Sales – Corporate (Travel & Tour Industry) to join our team as part of our strategic growth and commercial expansion. This role will focus on leading the corporate sales function, driving revenue growth, developing key client relationships, and strengthening the company's position within the corporate travel sector.<br>The successful candidate will oversee the corporate travel sales team, design and execute sales strategies, and ensure the delivery of high-quality travel solutions for corporate clients, including business travel, group movements, and Meetings, Incentives, Conferences, and Exhibitions (MICE).<br>Key Responsibilities Lead and manage the Corporate Sales function within the Travel & Tours division, ensuring achievement of revenue and growth targets. Develop and implement strategic sales plans to expand corporate accounts and increase market share within the business travel sector. Build and maintain strong relationships with key corporate clients, travel managers, and decision-makers. Oversee the preparation and delivery of corporate travel solutions, including group bookings, business travel programs, and MICE arrangements. Collaborate with airlines, hotels, Destination Management Companies (DMCs), and global travel partners to negotiate competitive rates and service agreements. Monitor market trends, competitor activities, and industry developments to identify new business opportunities. Lead, mentor, and develop the corporate sales team to ensure high performance and service excellence. Ensure effective utilization of GDS systems and travel technologies to support efficient sales operations and reporting. Review sales performance regularly and provide accurate forecasting and reporting to senior management. Ensure all corporate accounts receive high-quality service delivery and maintain strong client satisfaction.<br>Qualifications Bachelor's degree in Business Administration, Tourism, Hospitality Management, or a related field.7–10 years of experience in corporate travel, travel sales, or the tourism industry, including at least 3 years in a managerial or leadership role. Proven track record of driving corporate sales growth, managing key accounts, and developing new business within the travel industry. Strong knowledge of corporate travel operations, including GDS platforms such as Amadeus, Sabre, or Galileo. Experience in handling MICE projects, corporate contracts, and large-scale travel programs. Excellent leadership, negotiation, communication, and relationship management skills.<br>How to Apply If you have the relevant experience and are interested in exploring this opportunity, please:Complete and submit the Application Form. Submit your latest CV through Easy Apply

We are currently seeking an experienced Head of Sales – Corporate (Travel & Tour Industry) to join our team as part of our strategic growth and commercial expansion. This role will focus on leading the corporate sales function, driving revenue growth, developing key client relationships, and strengthening the company's position within the corporate travel sector.<br>The successful candidate will oversee the corporate travel sales team, design and execute sales strategies, and ensure the delivery of high-quality travel solutions for corporate clients, including business travel, group movements, and Meetings, Incentives, Conferences, and Exhibitions (MICE).<br>Key Responsibilities Lead and manage the Corporate Sales function within the Travel & Tours division, ensuring achievement of revenue and growth targets. Develop and implement strategic sales plans to expand corporate accounts and increase market share within the business travel sector. Build and maintain strong relationships with key corporate clients, travel managers, and decision-makers. Oversee the preparation and delivery of corporate travel solutions, including group bookings, business travel programs, and MICE arrangements. Collaborate with airlines, hotels, Destination Management Companies (DMCs), and global travel partners to negotiate competitive rates and service agreements. Monitor market trends, competitor activities, and industry developments to identify new business opportunities. Lead, mentor, and develop the corporate sales team to ensure high performance and service excellence. Ensure effective utilization of GDS systems and travel technologies to support efficient sales operations and reporting. Review sales performance regularly and provide accurate forecasting and reporting to senior management. Ensure all corporate accounts receive high-quality service delivery and maintain strong client satisfaction.<br>Qualifications Bachelor's degree in Business Administration, Tourism, Hospitality Management, or a related field.7–10 years of experience in corporate travel, travel sales, or the tourism industry, including at least 3 years in a managerial or leadership role. Proven track record of driving corporate sales growth, managing key accounts, and developing new business within the travel industry. Strong knowledge of corporate travel operations, including GDS platforms such as Amadeus, Sabre, or Galileo. Experience in handling MICE projects, corporate contracts, and large-scale travel programs. Excellent leadership, negotiation, communication, and relationship management skills.<br>How to Apply If you have the relevant experience and are interested in exploring this opportunity, please:Complete and submit the Application Form. Submit your latest CV through Easy Apply

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>The Corporate Travel Operations Assistant Manager is responsible for overseeing the daily operations of the corporate travel department. The role involves managing travel arrangements for corporate clients, ensuring exceptional customer service, coordinating with suppliers, and leading a team of corporate travel coordinators. The role also continually seeks improvement in sales performance, while driving the delivery of long-term results whilst balancing short term priorities to ensure strategic and operational KPIs are achieved and exceeded.</p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p>Oversee day-to-day corporate travel operations, including booking flights, accommodations, and other travel-related services.</p><br> <p>Ensure that all travel arrangements meet company standards and client requirements.</p><br> <p>Implement and optimize operational processes to enhance efficiency and accuracy.</p><br> <p>Assist in managing and supervising the corporate travel operations team.</p><br> <p>Provide training, guidance, and support to corporate travel coordinators.</p><br> <p>Ensure high standards of customer service and satisfaction for corporate clients.</p><br> <p>Address and resolve client inquiries and complaints promptly.</p><br> <p>Develop strategies to improve client experience and loyalty.</p><br> <p>Maintain strong relationships with airlines, hotels, and other travel service providers.</p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><p>Negotiate rates and contracts with suppliers to secure the best deals for clients.</p><br> <p>Monitor supplier performance and address any issues that arise.</p><br> <p>Support the corporate travel team in achieving targets and increasing revenue.</p><br> <p>Identify opportunities to upsell and cross-sell travel products and services.</p><br> <p>Analyze sales data and prepare reports for management review.</p><br> <p>Participates with the implementation of new travel technologies and software.</p><br> <p>Collaborate with the marketing/admin team to promote travel packages and services.</p><br> <p>Participate in the development of marketing strategies and campaigns.</p><br> <p>Attending travel industry events and trade shows to represent the company.&nbsp;</p><br> <p>Keep up to date with developments in the travel industry.</p><br> <p>Maintains professional image as per organization image quality standards.</p><br> <p>Ensure the planning of team activities is clear and that resources are sufficiently trained for business needs as well as liaising with other departments as and when necessary.</p><br> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>Strong knowledge of travel industry trends, regulations, and best practices.</p><br> <p>Proficiency in travel booking systems and software (e.g., GDS, Amadeus, Galileo, Sabre, etc)</p><br> <p>High standards of sales and customer service.</p><br> <p>Sound judgement with attention to detail skills.</p><br> <p>Ability to lead and motivate a team, customer-focused with a strong commitment to service excellence.</p><br> <p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br> <br><br><u><b>Job Experience</b></u> <br><p>Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus.</p><br> <br><br><u><b>Competencies</b></u> <br>Travel Packages L3<br>Regulatory Compliance L3<br>Sales Strategies L3<br>Customer Service L3<br>Product and Service Knowledge L3<br>Agility<br>AI Fluency<br>Leadership<br>Quality<br>Resilience<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in Travel or any related field<br><br><br><br> </div>

Job Summary<br>We are seeking an experienced Finance Manager with a strong background in the Travel & Tourism industry to oversee the financial operations of our travel business. The ideal candidate will possess extensive experience in travel accounting, BSP/IATA reconciliations, airline and supplier settlements, corporate travel billing, financial planning, budgeting, cash flow management, and statutory compliance. The role requires a commercially driven finance professional capable of supporting business growth while maintaining robust financial controls. Key Responsibilities<br>Financial Management Oversee all accounting and finance functions for the Travel & Tours division. Prepare monthly, quarterly, and annual financial statements. Ensure timely month-end and year-end closing activities. Monitor profitability across business segments including leisure travel, corporate travel, MICE, visa services, inbound and outbound tourism. Prepare management reports highlighting revenue, margins, expenses, and profitability. Budgeting & Financial Planning Develop annual budgets and rolling forecasts. Monitor departmental budgets and analyze budget variances. Prepare financial models for new business opportunities. Support management in strategic financial planning. Revenue & Cost Control Monitor ticketing revenues, tour package sales, hotel bookings, transportation, visa services, and ancillary income. Analyze gross margins by supplier, airline, destination, and business segment. Control operational expenses and identify cost-saving opportunities. Implement financial controls to improve profitability. BSP / IATA & Airline Accounting Manage BSP (Billing and Settlement Plan) reconciliations. Reconcile airline ticket sales and refunds. Ensure timely settlement with airlines through IATA BSP. Review ADM (Agency Debit Memo) and ACM (Agency Credit Memo). Handle airline incentive calculations and commission reconciliations. Supplier & Vendor Management Reconcile accounts with airlines, hotels, DMCs, cruise operators, transport providers, and global suppliers. Monitor supplier payments and credit terms. Resolve supplier disputes and reconciliation issues. Corporate Client Billing Oversee invoicing for corporate travel accounts. Monitor receivables and collection cycles. Ensure timely customer collections. Review credit limits and customer exposure. Cash Flow Management Prepare weekly and monthly cash flow forecasts. Monitor liquidity and working capital. Optimize cash utilization. Coordinate banking activities. Financial Compliance Ensure compliance with IFRS and company policies. Manage VAT/GST (where applicable) and tax compliance. Coordinate annual audits. Liaise with auditors, banks, and regulatory authorities. Team Leadership Lead and mentor the finance team. Review work performed by accountants and finance executives. Establish KPIs and monitor team performance. Promote continuous process improvement. Internal Controls Strengthen financial governance and internal controls. Monitor fraud risks and financial irregularities. Ensure compliance with company approval matrix. Improve financial systems and reporting processes. ERP & Systems Utilize ERP/accounting software for financial reporting. Coordinate with ticketing systems such as Galileo, Amadeus, Sabre, or Travelport. Ensure integration between reservation systems and accounting platforms. Required Qualifications Bachelor's Degree in Accounting, Finance, Commerce, or related field. Professional qualification such as CA, ACCA, CPA, CMA, or CIMA preferred. MBA (Finance) is an advantage.<br>Experience7–10+ years of finance experience. Minimum 3–5 years in the Travel & Tourism industry. Experience in IATA-accredited travel agencies is highly preferred. GCC/Qatar experience is preferred. Experience handling multi-branch travel operations is an advantage.

Job Summary<br>We are seeking an experienced Finance Manager with a strong background in the Travel & Tourism industry to oversee the financial operations of our travel business. The ideal candidate will possess extensive experience in travel accounting, BSP/IATA reconciliations, airline and supplier settlements, corporate travel billing, financial planning, budgeting, cash flow management, and statutory compliance. The role requires a commercially driven finance professional capable of supporting business growth while maintaining robust financial controls. Key Responsibilities<br>Financial Management Oversee all accounting and finance functions for the Travel & Tours division. Prepare monthly, quarterly, and annual financial statements. Ensure timely month-end and year-end closing activities. Monitor profitability across business segments including leisure travel, corporate travel, MICE, visa services, inbound and outbound tourism. Prepare management reports highlighting revenue, margins, expenses, and profitability. Budgeting & Financial Planning Develop annual budgets and rolling forecasts. Monitor departmental budgets and analyze budget variances. Prepare financial models for new business opportunities. Support management in strategic financial planning. Revenue & Cost Control Monitor ticketing revenues, tour package sales, hotel bookings, transportation, visa services, and ancillary income. Analyze gross margins by supplier, airline, destination, and business segment. Control operational expenses and identify cost-saving opportunities. Implement financial controls to improve profitability. BSP / IATA & Airline Accounting Manage BSP (Billing and Settlement Plan) reconciliations. Reconcile airline ticket sales and refunds. Ensure timely settlement with airlines through IATA BSP. Review ADM (Agency Debit Memo) and ACM (Agency Credit Memo). Handle airline incentive calculations and commission reconciliations. Supplier & Vendor Management Reconcile accounts with airlines, hotels, DMCs, cruise operators, transport providers, and global suppliers. Monitor supplier payments and credit terms. Resolve supplier disputes and reconciliation issues. Corporate Client Billing Oversee invoicing for corporate travel accounts. Monitor receivables and collection cycles. Ensure timely customer collections. Review credit limits and customer exposure. Cash Flow Management Prepare weekly and monthly cash flow forecasts. Monitor liquidity and working capital. Optimize cash utilization. Coordinate banking activities. Financial Compliance Ensure compliance with IFRS and company policies. Manage VAT/GST (where applicable) and tax compliance. Coordinate annual audits. Liaise with auditors, banks, and regulatory authorities. Team Leadership Lead and mentor the finance team. Review work performed by accountants and finance executives. Establish KPIs and monitor team performance. Promote continuous process improvement. Internal Controls Strengthen financial governance and internal controls. Monitor fraud risks and financial irregularities. Ensure compliance with company approval matrix. Improve financial systems and reporting processes. ERP & Systems Utilize ERP/accounting software for financial reporting. Coordinate with ticketing systems such as Galileo, Amadeus, Sabre, or Travelport. Ensure integration between reservation systems and accounting platforms. Required Qualifications Bachelor's Degree in Accounting, Finance, Commerce, or related field. Professional qualification such as CA, ACCA, CPA, CMA, or CIMA preferred. MBA (Finance) is an advantage.<br>Experience7–10+ years of finance experience. Minimum 3–5 years in the Travel & Tourism industry. Experience in IATA-accredited travel agencies is highly preferred. GCC/Qatar experience is preferred. Experience handling multi-branch travel operations is an advantage.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Handle incoming catering, social, and wedding inquiries and convert them into confirmed business Proactively upsell menus, venues, AV, d cor, and added services to maximize total event revenue Identify and develop new business opportunities within Arabic-speaking markets and social segments Build strong relationships with wedding planners, social event planners, and key clients Negotiate contracts, pricing, and terms in line with hotel strategy and approvals Achieve individual and team revenue targets Conduct professional site inspections to convert business Create proposals and contracts in line with hotel standards Ensure all event payments, deposits, and guarantees are received as per finance policy Coordinate and manage social events and weddings, ensuring all client requirements are delivered with precision Support corporate events when assigned by management Act as the main point of contact for clients from contract to event day Coordinate menu tastings and support menu planning with clients and culinary team Assist clients in coordinating external vendors (florists, furniture, linen, entertainment, etc.) Prepare floor plans, seating plans, and event coordination materials Conduct site inspections and planning meetings leading up to events Meet and greet clients on the day of the event and oversee smooth execution Conduct proper event handovers to Banquet Operations for flawless delivery Proactively solve problems onsite to protect guest experience and revenue Gather client feedback and share insights with CCS leadership Attend BEO meetings and ensure full operational alignment across Banquets, Culinary, AV, Engineering, Security, and Front Office Ensure all event details are accurately entered and maintained in Delphi / Amadeus Prepare and distribute Daily Event Reports to relevant stakeholders Ensure BEOs, floor plans, and operational notes are complete, accurate, and issued on time Ensure smooth internal communication between all departments involved in event delivery File contracts, maintain organized digital and physical files, and ensure timely collection of signatures Maintain accurate client and event records in all systems Manage correspondence and CCS-related inquiries professionally and in a timely manner Compile event data for internal analysis and reporting Process business-related forms including refunds, complimentary forms, entertainment vouchers, and expense reports Ensure full compliance with hotel systems, policies, and procedures</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Duties &amp; Functions: Handle incoming catering, social, and wedding inquiries and convert them into confirmed business Proactively upsell menus, venues, AV, d cor, and added services to maximize total event revenue Identify and develop new business opportunities within Arabic-speaking markets and social segments Build strong relationships with wedding planners, social event planners, and key clients Negotiate contracts, pricing, and terms in line with hotel strategy and approvals Achieve individual and team revenue targets Conduct professional site inspections to convert business Create proposals and contracts in line with hotel standards Ensure all event payments, deposits, and guarantees are received as per finance policy Coordinate and manage social events and weddings, ensuring all client requirements are delivered with precision Support corporate events when assigned by management Act as the main point of contact for clients from contract to event day Coordinate menu tastings and support menu planning with clients and culinary team Assist clients in coordinating external vendors (florists, furniture, linen, entertainment, etc.) Prepare floor plans, seating plans, and event coordination materials Conduct site inspections and planning meetings leading up to events Meet and greet clients on the day of the event and oversee smooth execution Conduct proper event handovers to Banquet Operations for flawless delivery Proactively solve problems onsite to protect guest experience and revenue Gather client feedback and share insights with CCS leadership Attend BEO meetings and ensure full operational alignment across Banquets, Culinary, AV, Engineering, Security, and Front Office Ensure all event details are accurately entered and maintained in Delphi / Amadeus Prepare and distribute Daily Event Reports to relevant stakeholders Ensure BEOs, floor plans, and operational notes are complete, accurate, and issued on time Ensure smooth internal communication between all departments involved in event delivery File contracts, maintain organized digital and physical files, and ensure timely collection of signatures Maintain accurate client and event records in all systems Manage correspondence and CCS-related inquiries professionally and in a timely manner Compile event data for internal analysis and reporting Process business-related forms including refunds, complimentary forms, entertainment vouchers, and expense reports Ensure full compliance with hotel systems, policies, and procedures</p><p></p></section>

<p>Handle incoming catering, social, and wedding inquiries and convert them into confirmed business Proactively upsell menus, venues, AV, d cor, and added services to maximize total event revenue Identify and develop new business opportunities within Arabic-speaking markets and social segments Build strong relationships with wedding planners, social event planners, and key clients Negotiate contracts, pricing, and terms in line with hotel strategy and approvals Achieve individual and team revenue targets Conduct professional site inspections to convert business Create proposals and contracts in line with hotel standards Ensure all event payments, deposits, and guarantees are received as per finance policy Coordinate and manage social events and weddings, ensuring all client requirements are delivered with precision Support corporate events when assigned by management Act as the main point of contact for clients from contract to event day Coordinate menu tastings and support menu planning with clients and culinary team Assist clients in coordinating external vendors (florists, furniture, linen, entertainment, etc.) Prepare floor plans, seating plans, and event coordination materials Conduct site inspections and planning meetings leading up to events Meet and greet clients on the day of the event and oversee smooth execution Conduct proper event handovers to Banquet Operations for flawless delivery Proactively solve problems onsite to protect guest experience and revenue Gather client feedback and share insights with CCS leadership Attend BEO meetings and ensure full operational alignment across Banquets, Culinary, AV, Engineering, Security, and Front Office Ensure all event details are accurately entered and maintained in Delphi / Amadeus Prepare and distribute Daily Event Reports to relevant stakeholders Ensure BEOs, floor plans, and operational notes are complete, accurate, and issued on time Ensure smooth internal communication between all departments involved in event delivery File contracts, maintain organized digital and physical files, and ensure timely collection of signatures Maintain accurate client and event records in all systems Manage correspondence and CCS-related inquiries professionally and in a timely manner Compile event data for internal analysis and reporting Process business-related forms including refunds, complimentary forms, entertainment vouchers, and expense reports Ensure full compliance with hotel systems, policies, and procedures</p><p><strong>Desired Candidate Profile</strong></p><p>N/A</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div><br> </div> <div><b> Job Description </b><p>Duties &amp; Functions:</p> <ul> <li>Handle incoming catering, social, and wedding inquiries and convert them into confirmed business</li> <li>Proactively upsell menus, venues, AV, d cor, and added services to maximize total event revenue</li> <li>Identify and develop new business opportunities within Arabic-speaking markets and social segments</li> <li>Build strong relationships with wedding planners, social event planners, and key clients</li> <li>Negotiate contracts, pricing, and terms in line with hotel strategy and approvals</li> <li>Achieve individual and team revenue targets</li> <li>Conduct professional site inspections to convert business</li> <li>Create proposals and contracts in line with hotel standards</li> <li>Ensure all event payments, deposits, and guarantees are received as per finance policy</li> <li>Coordinate and manage social events and weddings, ensuring all client requirements are delivered with precision</li> <li>Support corporate events when assigned by management</li> <li>Act as the main point of contact for clients from contract to event day</li> <li>Coordinate menu tastings and support menu planning with clients and culinary team</li> <li>Assist clients in coordinating external vendors (florists, furniture, linen, entertainment, etc.)</li> <li>Prepare floor plans, seating plans, and event coordination materials</li> <li>Conduct site inspections and planning meetings leading up to events</li> <li>Meet and greet clients on the day of the event and oversee smooth execution</li> <li>Conduct proper event handovers to Banquet Operations for flawless delivery</li> <li>Proactively solve problems onsite to protect guest experience and revenue</li> <li>Gather client feedback and share insights with CCS leadership</li> <li>Attend BEO meetings and ensure full operational alignment across Banquets, Culinary, AV, Engineering, Security, and Front Office</li> <li>Ensure all event details are accurately entered and maintained in Delphi / Amadeus</li> <li>Prepare and distribute Daily Event Reports to relevant stakeholders</li> <li>Ensure BEOs, floor plans, and operational notes are complete, accurate, and issued on time</li> <li>Ensure smooth internal communication between all departments involved in event delivery</li> <li>File contracts, maintain organized digital and physical files, and ensure timely collection of signatures</li> <li>Maintain accurate client and event records in all systems</li> <li>Manage correspondence and CCS-related inquiries professionally and in a timely manner</li> <li>Compile event data for internal analysis and reporting</li> <li>Process business-related forms including refunds, complimentary forms, entertainment</li> <li>vouchers, and expense reports</li> <li>Ensure full compliance with hotel systems, policies, and procedures</li> </ul> </div> <div></div></div></section>

Company Description 247 Charter Tours and Travels is a Destination Management Company (DMC) based in Qatar, specializing in both inbound and outbound travel solutions. The company is known for providing seamless transportation and tailored travel experiences. With its own fleet of vehicles and strong industry partnerships, 247 Charter Tours and Travels offers comprehensive travel support to individuals, groups, and corporate clients. The organization is committed to ensuring exceptional travel experiences with a focus on quality and personalization.<br>Key Responsibilities* Assist clients with travel planning, itinerary recommendations, and holiday package bookings.* Provide expert guidance on visa requirements, application procedures, and documentation for various destinations.* Process visa applications and ensure all required documents are complete and submitted accurately.* Follow up with embassies, consulates, visa centers, and clients regarding application status.* Handle flight bookings, hotel reservations, travel insurance, transfers, and other travel-related services.* Prepare customized travel quotations and holiday packages based on client requirements.* Respond to customer inquiries via phone, email, Whats App, and in-person consultations.* Maintain accurate records of bookings, visa applications, payments, and customer communications.* Coordinate with airlines, hotels, DMCs, and other travel partners to ensure seamless travel arrangements.* Stay updated on visa regulations, travel advisories, and destination information.* Provide exceptional customer service throughout the customer journey.* Assist with post-booking support, amendments, cancellations, and travel-related issues.<br>Qualifications* Native Arabic speaker or fluent in Arabic and English (written and spoken).* Minimum 2 years of experience as a Travel Consultant, Visa Consultant, or similar role.* Strong knowledge of international visa application processes and documentation requirements.* Experience with holiday packages, flight bookings, hotels, and travel operations.* Experience with Amadeus reservation and ticketing system is preferred.* Excellent customer service, communication, and interpersonal skills.* Ability to manage multiple applications and bookings while meeting deadlines.* Proficiency in Microsoft Office and travel reservation systems.* Strong organizational skills and attention to detail.* Experience working in a travel agency or tourism company is preferred.* Candidates currently residing in Qatar.<br>Location: Doha, Qatar<br>Interested candidates may send their CV to angelia.sequeira@rafangroup.com with the subject line: "Application – Travel Consultant (Arabic Speaker) – Visa Experience" or apply directly through Linkedin.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking an experienced Customer Service Agent – Cargo Operations to support cargo operations, shipment documentation, revenue administration, and customer enquiries while ensuring efficient cargo processing and compliance with airline and IATA standards. This is a 6-month contract position based in Qatar.</p><br><p><strong>QUALIFICATIONS &amp; EXPERIENCE</strong></p><ul><li><p>Bachelor's degree or equivalent qualification</p></li><li><p>Minimum 1–2 years of experience in air cargo operations, cargo customer service, or airline cargo management</p></li><li><p>Proven experience handling cargo reservations, shipment documentation, Air Waybill (AWB) processing, and cargo accounting</p></li><li><p>Working knowledge of IATA cargo regulations, cargo handling procedures, and dangerous goods requirements</p></li><li><p>Experience using cargo management systems and Microsoft Office applications</p></li><li><p>Fluency in English is required; Arabic language proficiency is an advantage</p><br></li></ul><p><strong>SKILLS &amp; COMPETENCIES</strong></p><ul><li><p>Expertise in cargo booking, shipment acceptance, and Air Waybill (AWB) preparation</p></li><li><p>Capable of coordinating cargo reservations, shipment tracking, and customer enquiries</p></li><li><p>Adept at preparing cargo invoices, revenue documentation, and operational reports</p></li><li><p>Experience ensuring compliance with airline procedures, IATA regulations, and cargo handling standards</p></li><li><p>Proficiency in maintaining accurate shipment records and updating cargo management systems</p></li><li><p>Effective coordination with freight forwarders, airlines, internal departments, and external stakeholders</p></li><li><p>Strong attention to detail with excellent communication, problem-solving, and customer service capabilities</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>.</p><p></p></section>