Call Center Jobs in Qatar

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>About Us</p><br><p>As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.</p><br><p>Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.</p><br><p>If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.</p><br><p>Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach &amp; Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.</p><br><p>Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.</p><br><p>Your Day to Day</p><br><p>As the Beach Club Manager, you will be responsible for overseeing the full operation of La Mar Beach, ensuring outstanding guest service, smooth team performance, and consistent alignment with IHG brand standards. This is a key leadership position that requires a hands-on approach, a passion for hospitality, and a keen eye for detail.</p><br><p>Your job responsibilities include:</p><br><ul><li>Managing the daily operations of La Mar Beach Club, including beach services, F&amp;B coordination, reservations, and guest engagement.</li><li>Leading, training, and motivating a diverse team to deliver five-star service experiences.</li><li>Collaborating with culinary, events, and marketing teams to drive guest satisfaction and revenue growth.</li><li>Ensuring compliance with health, safety, and cleanliness standards.</li><li>Handling guest feedback professionally, resolving issues with tact and urgency.</li><li>Monitoring financial performance, budgets, and operational efficiencies.</li></ul><p>What We Need From You</p><br><p>Ideally, you'll have some or all of the following competencies and experience we're looking for:</p><br><ul><li>Minimum 3 years’ experience in a similar leadership role, preferably in a luxury beach club or hospitality environment</li><li>Knowledge of the local leisure markets&nbsp;</li><li>Strong ability to capitalize on local market connections to drive beach club events and generate revenue</li><li>Strong leadership and team management skills</li><li>Passion for guest service and creating memorable experiences</li><li>Fluent in English; Arabic or additional languages are a plus</li></ul><p>What We Offer</p><br><p>We’ll reward all your hard work with competitive salary and benefits.</p><br><p>Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.</p><br><p>So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>About Us&nbsp;</strong></p><br><br><p>As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.&nbsp;</p><br><br><p>Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.&nbsp;</p><br><br><p>If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.&nbsp;</p><br><br><p>Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach &amp; Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.&nbsp;</p><br><br><p>Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.&nbsp;</p><br><br><p><strong>Your Day to Day&nbsp;</strong></p><br><br><p><span>As Chief Steward, you will be responsible for managing the daily operations of the Stewarding Department while ensuring compliance with IHG brand standards and local hygiene regulations. Your key responsibilities will include:</span></p><br><ul><li><span>Lead, motivate, and develop the Stewarding team to deliver exceptional operational support</span></li><li><span>Ensure the cleanliness and sanitation of all kitchens, restaurants, banquet facilities, and back-of-house areas</span></li><li><span>Manage the operation and maintenance of dishwashing equipment and kitchen cleaning machinery</span></li><li><span>Oversee the proper handling, storage, and inventory of kitchen equipment, utensils, and operating supplies</span></li><li><span>Maintain the highest standards of food safety, hygiene, and HACCP compliance</span></li><li><span>Coordinate with the Culinary and Food &amp; Beverage teams to support daily operations and special events</span></li><li><span>Control departmental costs by managing staffing, chemicals, equipment, and operating supplies efficiently</span></li><li><span>Conduct regular training, coaching, and performance evaluations for the Stewarding team</span></li><li><span>Ensure compliance with health, safety, and environmental regulations while promoting a safe workplace</span></li></ul><br><p><strong>What We Need From You&nbsp;</strong></p><br><br><p>Ideally, you'll have some or all of the following competencies and experience we're looking for:&nbsp;</p><br><br><ul><li><span>Previous experience as a Chief Steward or an experienced Assistant Chief Steward in a luxury hotel or high-volume hospitality environment</span></li><li><span>Strong leadership, organizational, and people management skills</span></li><li><span>Sound knowledge of HACCP, food safety, sanitation, and health regulations</span></li><li><span>Excellent planning and problem-solving abilities with strong attention to detail</span></li><li><span>Ability to work in a fast-paced environment while maintaining high operational standards</span></li><li><span>Good communication skills in English; additional languages are an advantage</span></li></ul><br><br><p><strong>What We Offer&nbsp;</strong></p><br><br><p>We’ll reward all your hard work with competitive salary and benefits.&nbsp;</p><br><br><p>Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.&nbsp;</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>About Us</p><br><p>As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.</p><br><p>Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.</p><br><p>If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.</p><br><p>Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach &amp; Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.</p><br><p>Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.</p><br><p>Your Day to Day</p><br><p>As a Pastry Demi Chef de Partie, you will play a key role in delivering mouthwatering desserts and pastry creations, and we are looking for a passionate and creative candidate to join our team and help elevate our offerings.</p><br><p>Key Responsibilities:</p><br><ul><li>Assist in the preparation and presentation of high-quality desserts, pastries, and baked goods for all dining outlets within the hotel</li><li>Follow and execute recipes and instructions from the Chef de Partie Pastry or Executive Pastry Chef</li><li>Ensure that all desserts, pastries, and baked goods meet the standards for presentation, taste, and quality</li><li>Help maintain the pastry section, ensuring it is organized, stocked, and fully equipped at all times</li><li>Monitor stock levels and assist in ordering ingredients and supplies when necessary</li><li>Assist with the preparation and creation of seasonal menu items, special events, and promotions</li><li>Adhere to all food safety and hygiene standards in the kitchen</li><li>Assist in the training and development of junior pastry team members</li><li>Contribute ideas for innovation and creativity within the pastry department</li></ul><p>What We Need From You</p><br><p>Ideally, you'll have some or all of the following competencies and experience we're looking for:</p><br><ul><li>Previous experience as a Demi Chef de Partie or Commis Chef in pastry, preferably in a high-end hotel or restaurant environment</li><li>Strong understanding of pastry techniques, including plating, decorating, and baking</li><li>A passion for pastry, desserts, and the art of baking</li><li>Knowledge of food safety, hygiene standards, and quality control</li><li>Team-oriented with strong communication skills</li></ul><p>What We Offer</p><br><p>We’ll reward all your hard work with competitive salary and benefits.</p><br><p>Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.</p><br><p>So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.</p><br><br> </div>

Company Description Al Waha Cars, formerly known as Oasis Cars, has been a trusted leader in Qatar’s automotive market since 1997. Serving as the official dealer for renowned brands like Jetour, M Hero, Voyah, BAW 212, Kaiyi, and Shineray, Al Waha Cars is committed to excellence. With modern showrooms and dedicated service centers, the company provides a superior experience tailored to customer needs. Driven by a passion for quality and innovation, Al Waha Cars plays a pivotal role in shaping Qatar’s mobility landscape.<br>Role Description This is a full-time, on-site role located in Doha, Qatar, for an Information Technology Support Specialist. The role involves providing technical support, troubleshooting hardware and software issues, maintaining desktop systems, and delivering help desk support to ensure the smooth operation of the company's IT infrastructure. The specialist will also handle system updates, resolve user queries, and support internal teams with IT-related tasks.<br>Key Responsibilities Troubleshoot and resolve hardware, software, network, printer, scanner, and Microsoft Office-related issues. Install, configure, and maintain desktops, laptops, mobile devices, and peripherals. Support and maintain LAN, WAN, Wi-Fi, VPN, and network infrastructure. Configure, monitor, and troubleshoot Fortinet firewalls and network security devices. Install Ruijee network switches, routers, access points, and internet connectivity. Install, configure, and maintain Windows Servers, Active Directory, Domain Controllers, DNS, DHCP, Group Policies, and file servers. Install, configure, and maintain CCTV cameras, NVR systems, and monitoring solutions. Troubleshoot CCTV connectivity and recording issues. Install, configure, and support Yealink IP phones. Provide technical support for call center operations and telephony infrastructure. Support PBX systems, SIP trunks, IVR configuration, and call routing. Maintain IT asset inventory and asset tracking records. Maintain IT racks, patch panels, cable management, and labeling standards. Ensure proper documentation of rack layouts and connectivity. Provide support for CRM, DMS, booking systems, ticketing systems, and business application.<br>Required Qualifications Bachelor's Degree or Diploma in Information Technology, Computer Science, or a related field. Minimum 5 years of experience in IT Support, System Administration. Experience with Windows Server, Active Directory, Microsoft 365, Fortinet Firewalls, CCTV, and IP Telephony. Strong knowledge of networking concepts, TCP/IP, VLANs, VPNs, DNS, and DHCP. Experience supporting multi-site environments is preferred. Preferred Certifications Microsoft Certified (M365 / Windows Server MCSA) Fortinet NSE Certification CCNAITIL Foundation Comp TIA Network+ or Security+Soft Skills: Language: Fluent in English required. Arabic is an advantage. Strong communication and customer service skills, with the ability to explain technical issues clearly to non-technical users and prioritize tasks under pressure.

Company Description Al Waha Cars, formerly known as Oasis Cars, has been a trusted leader in Qatar’s automotive market since 1997. Serving as the official dealer for renowned brands like Jetour, M Hero, Voyah, BAW 212, Kaiyi, and Shineray, Al Waha Cars is committed to excellence. With modern showrooms and dedicated service centers, the company provides a superior experience tailored to customer needs. Driven by a passion for quality and innovation, Al Waha Cars plays a pivotal role in shaping Qatar’s mobility landscape.<br>Role Description This is a full-time, on-site role located in Doha, Qatar, for an Information Technology Support Specialist. The role involves providing technical support, troubleshooting hardware and software issues, maintaining desktop systems, and delivering help desk support to ensure the smooth operation of the company's IT infrastructure. The specialist will also handle system updates, resolve user queries, and support internal teams with IT-related tasks.<br>Key Responsibilities Troubleshoot and resolve hardware, software, network, printer, scanner, and Microsoft Office-related issues. Install, configure, and maintain desktops, laptops, mobile devices, and peripherals. Support and maintain LAN, WAN, Wi-Fi, VPN, and network infrastructure. Configure, monitor, and troubleshoot Fortinet firewalls and network security devices. Install Ruijee network switches, routers, access points, and internet connectivity. Install, configure, and maintain Windows Servers, Active Directory, Domain Controllers, DNS, DHCP, Group Policies, and file servers. Install, configure, and maintain CCTV cameras, NVR systems, and monitoring solutions. Troubleshoot CCTV connectivity and recording issues. Install, configure, and support Yealink IP phones. Provide technical support for call center operations and telephony infrastructure. Support PBX systems, SIP trunks, IVR configuration, and call routing. Maintain IT asset inventory and asset tracking records. Maintain IT racks, patch panels, cable management, and labeling standards. Ensure proper documentation of rack layouts and connectivity. Provide support for CRM, DMS, booking systems, ticketing systems, and business application.<br>Required Qualifications Bachelor's Degree or Diploma in Information Technology, Computer Science, or a related field. Minimum 5 years of experience in IT Support, System Administration. Experience with Windows Server, Active Directory, Microsoft 365, Fortinet Firewalls, CCTV, and IP Telephony. Strong knowledge of networking concepts, TCP/IP, VLANs, VPNs, DNS, and DHCP. Experience supporting multi-site environments is preferred. Preferred Certifications Microsoft Certified (M365 / Windows Server MCSA) Fortinet NSE Certification CCNAITIL Foundation Comp TIA Network+ or Security+Soft Skills: Language: Fluent in English required. Arabic is an advantage. Strong communication and customer service skills, with the ability to explain technical issues clearly to non-technical users and prioritize tasks under pressure.

We are looking for enthusiastic and results-driven Telesales Agents to join our team. The successful candidate will be responsible for generating sales through outbound calls, promoting telecom products and services, achieving sales targets, and delivering an excellent customer experience. Key Responsibilities Handle outbound calls to assigned leads and promote products and services. Generate sales by offering mobile plans, internet packages, and value-added services. Achieve daily and monthly sales targets (leads, conversions, revenue) Identify customer needs and recommend suitable products and service packages Upsell and cross-sell products and services to maximize sales opportunities Ensure effective follow-up on leads and maintain accurate customer records and sales updates in the CRM system Handle customer inquiries and objections professionally to convert opportunities into sales Adhere to call quality standards, scripts, and compliance requirements Maintain high productivity levels, including connected calls, talk time, and adherence to work schedules Stay updated on product offerings, promotions, pricing plans, and market developments Deliver excellent customer service while ensuring a positive customer experience throughout the sales process Requirements Minimum 1 year of experience in telesales, call center sales, or direct sales. Previous telecommunications sales experience is required. Strong communication, negotiation, and persuasion skills. Ability to work in a target-driven and fast-paced environment. Proficiency in using CRM systems and computer applications. Fluency in Arabic & English. Strong customer service and relationship management skills.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Role Overview</b></p><p>We are seeking a customer-centric and dynamic <b>CRM Agent</b> to join our Automotive team. In this role, you will be the primary point of contact for our customers, managing inquiries, feedback, and service follow-ups to ensure an exceptional ownership experience.</p><p><b>Key Responsibilities</b></p><ul><li>Handle a high volume of inbound and outbound customer calls and digital inquiries.</li><li>Update and maintain accurate customer records within the CRM database.</li><li>Resolve customer queries and follow up on service/sales satisfaction.</li><li>Coordinate with the showroom and service teams to streamline the customer journey.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Requirements</b></p><ul><li><b>Language Skills:</b> <b>Fluent Arabic is a must</b> (essential for handling high volumes of Arabic-speaking customers). <b>Good English</b> communication skills are required.</li><li><b>Experience:</b> Prior experience in customer service, call centers, or CRM management (Automotive industry experience is a plus).</li><li><b>Skills:</b> Strong communication, active listening, and basic data entry skills.</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>About Us&nbsp;</p><br><p>As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.&nbsp;</p><br><p>Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.&nbsp;</p><br><p>If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.&nbsp;</p><br><p>Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach &amp; Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.&nbsp;</p><br><p>Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.&nbsp;</p><br><p><strong>Your Day to Day&nbsp;</strong></p><br><p>As the Guest Service Manager, you will be the epitome of our commitment to guest satisfaction. You will oversee the daily operations of the guest services department, ensuring every guest’s experience is flawless and memorable. Your leadership and dedication will inspire your team to provide world-class service that reflects the luxury and sophistication of our hotel.</p><br><p>Additional Responsibilities include:</p><br><ul><li>Develop and implement strategies to enhance guest satisfaction and loyalty</li><li>Address and resolve guest inquiries and concerns with professionalism and efficiency</li><li>Coordinate with various departments to ensure seamless and personalized guest experiences</li><li>Monitor guest feedback and implement improvements based on insights</li><li>Ensure adherence to luxury standards and protocols in every aspect of guest interaction</li><li>Train and mentor team members, fostering a culture of excellence and hospitality</li><li>Oversee the scheduling, performance evaluations, and career development of guest services staff</li><li>Handle special requests and VIP guest arrangements with utmost discretion and attention to detail</li><li>Maintain up-to-date knowledge of hotel services, local attractions, and industry trends</li></ul><p><strong>What We Need From You</strong>&nbsp;</p><br><p>Ideally, you'll have some or all of the following competencies and experience we're looking for:&nbsp;</p><br><ul><li>Bachelor's degree in Hospitality Management or a related field is preferred</li><li>Proven experience in a managerial role within the luxury hospitality sector</li><li>Exceptional leadership, interpersonal, and communication skills</li><li>Strong problem-solving abilities and a proactive approach to guest service</li><li>A passion for delivering outstanding guest experiences and exceeding expectations</li><li>Ability to thrive in a fast-paced and dynamic environment</li></ul><p><strong>What We Offer&nbsp;</strong></p><br><p>We’ll reward all your hard work with competitive salary and benefits.&nbsp;</p><br><p>Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.&nbsp;</p><br><p>So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.&nbsp;</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>About Us</p><br><p>As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.</p><br><p>Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.</p><br><p>If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.</p><br><p>Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach &amp; Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.</p><br><p>Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.</p><br><p>Your Day to Day</p><br><p>As the Pressman, you will be responsible for ensuring all guest garments, hotel linen, uniforms, and related items are professionally pressed and finished according to the hotel's quality standards. The role requires excellent attention to detail, knowledge of garment care, and the ability to operate pressing equipment safely while maintaining productivity and service excellence. Your main responsibilities will include but not limited to:</p><br><ul><li><span>Operate pressing equipment, steam presses, and finishing machines safely and efficiently.</span></li><li><span>Press and finish guest garments, uniforms, and hotel linen according to required standards.</span></li><li><span>Ensure all items are wrinkle-free, properly shaped, and presented in excellent condition.</span></li><li><span>Inspect garments and linen for stains, damage, missing buttons, or other issues before and after pressing.</span></li><li><span>Apply appropriate pressing techniques based on fabric type and garment requirements.</span></li><li><span>Fold, hang, and package finished items according to departmental procedures.</span></li><li><span>Maintain consistent quality standards for all pressed items.</span></li><li><span>Ensure guest laundry and hotel uniforms are handled with care and professionalism.</span></li><li><span>Identify and report any garment damage, defects, or special care requirements.</span></li><li><span>Follow established procedures to prevent garment loss, damage, or incorrect handling.</span></li><li><span>Ensure all completed items are returned to the correct department or guest in a timely manner.</span></li></ul><p>What We Need From You</p><br><p>Ideally, you'll have some or all of the following competencies and experience we're looking for:</p><br><ul><li><span>Previous experience as a Pressman, Laundry Attendant, or similar role in a hotel, resort, or commercial laundry environment is preferred.</span></li><li><span>Knowledge of garment fabrics, pressing techniques, and laundry processes.</span></li><li><span>Ability to operate industrial pressing equipment.</span></li><li><span>Good attention to detail and commitment to quality.</span></li><li><span>Basic English communication skills required.</span></li></ul><p>What We Offer</p><br><p>We’ll reward all your hard work with competitive salary and benefits.</p><br><p>Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.</p><br><p>So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.</p><br><br> </div>

Job Brief<br><br>The IT Technical Support Engineer is responsible for installing, maintaining, troubleshooting, and supporting the company’s IT infrastructure, systems, and end-user devices. The role ensures the availability, security, and reliability of IT services by providing technical support, maintaining hardware and software, resolving network and system issues, and assisting with data center operations.<br><br>Key Responsibilities<br><br>* Install, configure, and maintain user workstations, laptops, printers, and peripheral devices.<br>* Install, configure, and troubleshoot operating systems, software applications, and hardware components.<br>* Provide first and second-level technical support to employees and resolve IT-related incidents in a timely manner.<br>* Monitor and maintain the integrity, availability, and security of IT systems across the organization.<br>* Monitor server performance, network connectivity, and system health.<br>* Assist in the administration and monitoring of Active Directory, user accounts, and access permissions.<br>* Perform routine system maintenance, updates, and preventive maintenance activities.<br>* Assist in managing and monitoring backup systems and ensure successful backup operations.<br>* Monitor and maintain voice recording systems and support call retrieval when required.<br>* Support the administration of ticker systems, market data displays, and information display walls.<br>* Assist with monitoring data center infrastructure, including UPS systems, air conditioning, environmental monitoring, and safety equipment.<br>* Monitor and support CCTV and access control systems.<br>* Maintain accurate records of IT assets, software licenses, warranties, inventory, and maintenance contracts.<br>* Coordinate with vendors for IT procurement, maintenance, warranty claims, and technical support.<br>* Evaluate hardware and software solutions for future procurement.<br>* Maintain technical documentation and ensure IT assets are properly tracked.<br>* Participate in developing and improving IT policies, procedures, and operational standards.<br>* Work closely with other IT team members to support business operations.<br>* Comply with all company policies, procedures, and information security standards.<br>* Perform any other duties assigned by management.<br><br>Qualifications & Requirements<br><br>* Bachelor’s degree in Computer Engineering, Network Engineering, Computer Science, Information Technology, or a related field.<br>* Minimum of 5 years of experience in IT Technical Support or System Administration.<br>* Strong experience supporting Microsoft Windows operating systems and Apple mac OS.<br>* Good knowledge of TCP/IP networking, switches, and basic network troubleshooting.<br>* Experience administering Microsoft Active Directory, Group Policy, DNS, and DHCP.<br>* Strong experience installing, configuring, and troubleshooting Windows desktop and server environments.<br>* Experience with Microsoft 365 and Microsoft Office applications.<br>* Experience with IT asset management, inventory control, and software licensing.<br>* Experience with hardware installation, maintenance, and troubleshooting.<br>* Experience working with network and system monitoring tools.<br>* Experience supporting CCTV and access control systems.<br>* Familiarity with data center operations and environmental monitoring.<br>* Experience coordinating with external vendors for procurement and technical support.<br>* Good documentation, communication, and problem-solving skills.<br>* Ability to work independently and manage multiple priorities.<br><br>Preferred Certifications<br><br>* Microsoft Certified Solutions Associate (MCSA) (or its current Microsoft equivalent)<br>* Microsoft Certified Solutions Expert (MCSE) (or its current Microsoft equivalent)<br>* Cisco Certified Network Associate (CCNA)<br>* Comp TIA A+ (preferred)<br>* ITIL Foundation (preferred)

Job Brief<br><br>The IT Technical Support Engineer is responsible for installing, maintaining, troubleshooting, and supporting the company’s IT infrastructure, systems, and end-user devices. The role ensures the availability, security, and reliability of IT services by providing technical support, maintaining hardware and software, resolving network and system issues, and assisting with data center operations.<br><br>Key Responsibilities<br><br>* Install, configure, and maintain user workstations, laptops, printers, and peripheral devices.<br>* Install, configure, and troubleshoot operating systems, software applications, and hardware components.<br>* Provide first and second-level technical support to employees and resolve IT-related incidents in a timely manner.<br>* Monitor and maintain the integrity, availability, and security of IT systems across the organization.<br>* Monitor server performance, network connectivity, and system health.<br>* Assist in the administration and monitoring of Active Directory, user accounts, and access permissions.<br>* Perform routine system maintenance, updates, and preventive maintenance activities.<br>* Assist in managing and monitoring backup systems and ensure successful backup operations.<br>* Monitor and maintain voice recording systems and support call retrieval when required.<br>* Support the administration of ticker systems, market data displays, and information display walls.<br>* Assist with monitoring data center infrastructure, including UPS systems, air conditioning, environmental monitoring, and safety equipment.<br>* Monitor and support CCTV and access control systems.<br>* Maintain accurate records of IT assets, software licenses, warranties, inventory, and maintenance contracts.<br>* Coordinate with vendors for IT procurement, maintenance, warranty claims, and technical support.<br>* Evaluate hardware and software solutions for future procurement.<br>* Maintain technical documentation and ensure IT assets are properly tracked.<br>* Participate in developing and improving IT policies, procedures, and operational standards.<br>* Work closely with other IT team members to support business operations.<br>* Comply with all company policies, procedures, and information security standards.<br>* Perform any other duties assigned by management.<br><br>Qualifications & Requirements<br><br>* Bachelor’s degree in Computer Engineering, Network Engineering, Computer Science, Information Technology, or a related field.<br>* Minimum of 5 years of experience in IT Technical Support or System Administration.<br>* Strong experience supporting Microsoft Windows operating systems and Apple mac OS.<br>* Good knowledge of TCP/IP networking, switches, and basic network troubleshooting.<br>* Experience administering Microsoft Active Directory, Group Policy, DNS, and DHCP.<br>* Strong experience installing, configuring, and troubleshooting Windows desktop and server environments.<br>* Experience with Microsoft 365 and Microsoft Office applications.<br>* Experience with IT asset management, inventory control, and software licensing.<br>* Experience with hardware installation, maintenance, and troubleshooting.<br>* Experience working with network and system monitoring tools.<br>* Experience supporting CCTV and access control systems.<br>* Familiarity with data center operations and environmental monitoring.<br>* Experience coordinating with external vendors for procurement and technical support.<br>* Good documentation, communication, and problem-solving skills.<br>* Ability to work independently and manage multiple priorities.<br><br>Preferred Certifications<br><br>* Microsoft Certified Solutions Associate (MCSA) (or its current Microsoft equivalent)<br>* Microsoft Certified Solutions Expert (MCSE) (or its current Microsoft equivalent)<br>* Cisco Certified Network Associate (CCNA)<br>* Comp TIA A+ (preferred)<br>* ITIL Foundation (preferred)

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the job Contact Centre Executive (ITIL) - 12 Months <p>Key Responsibilities</p><br> <ul><li> Provide L2/L3 support for enterprise Contact Centre applications and infrastructure.</li><li> Monitor and maintain the availability and performance of Contact Centre systems.</li><li> Manage incidents, service requests, problems, and changes in accordance with ITIL best practices.</li><li> Perform root cause analysis (RCA) and implement corrective and preventive actions for recurring issues.</li><li> Troubleshoot and resolve issues related to IVR, ACD, CTI, SIP/VoIP, call routing, and agent desktops.</li><li> Coordinate with network, telecom, infrastructure, and application teams to resolve complex production issues.</li><li> Execute planned maintenance, upgrades, patches, and configuration changes with minimal business impact.</li><li> Ensure compliance with defined SLAs, KPIs, and operational procedures.</li><li> Maintain technical documentation, knowledge articles, SOPs, and operational runbooks.</li><li> Participate in on-call support, shift rotations, and major incident management when required.</li><li> Work closely with business users and vendors to ensure timely issue resolution and service improvements.</li><li> Identify opportunities for automation and continuous service improvement.</li></ul> <p>Required Skills</p><br> <ul><li> 4–5 years of experience supporting enterprise Contact Centre environments.</li><li> Strong knowledge of ITIL processes (Incident, Problem, Change, and Service Request Management).</li><li> Experience with one or more contact centre platforms such as Cisco, Genesys, Avaya, NICE CXone, Amazon Connect, or similar enterprise solutions.</li><li> Good understanding of VoIP, SIP, IVR, ACD, CTI, and call routing concepts.</li><li> Experience with ITSM tools like ServiceNow, Remedy, or Jira.</li><li> Strong troubleshooting, communication, and stakeholder management skills.</li></ul> <br> <br> </div>

About Us<br><br>As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the Inter Continental® brand.<br><br>Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.<br><br>If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.<br><br>Located on Doha's longest private beach and nestled in landscaped gardens, the Inter Continental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa Inter Continental.<br><br>Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.<br><br>Your Day to Day<br><br>The F&B Captain will be responsible for overseeing the smooth and efficient operation of our food and beverage outlets, ensuring that our guests enjoy a memorable and high-quality dining experience.<br><br>Key Responsibilities:<br><br>Coordinate the daily operations of the F&B team to ensure exceptional service standards are consistently met Lead by example, providing guidance and motivation to the team to achieve operational excellence Ensure guest satisfaction by addressing any special requests, concerns, or feedback in a prompt and professional manner Monitor and maintain the cleanliness, organization, and presentation of the restaurant, bar, or banquet facilities Collaborate with the F&B Manager/Supervisor to manage inventory, stock levels, and ordering of supplies Ensure adherence to all health, safety, and hygiene standards, following company policies and local regulations Manage guest reservations and seating arrangements to optimize table turnover and maximize guest satisfaction Ensure smooth communication between kitchen and service teams to guarantee timely delivery of food and beverages<br><br>What We Need From You<br><br>Ideally, you'll have some or all of the following competencies and experience we're looking for:<br><br>Proven experience in a similar role within the food and beverage industry, preferably in a luxury hotel or resort setting In-depth knowledge of food and beverage service standards, operations, and health & safety regulations Strong communication skills in English; knowledge of Arabic or additional languages is a plus High attention to detail, with the ability to multitask and stay organized in a fast-paced environment A passion for hospitality and a commitment to delivering exceptional guest experiences A positive attitude and a professional appearance at all times Previous experience in a high-end or fine dining environment is an advantage<br><br>What We Offer<br><br>We’ll reward all your hard work with competitive salary and benefits.<br><br>Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.<br><br>So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.<br><br>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

About Us<br><br>As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the Inter Continental® brand.<br><br>Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.<br><br>If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.<br><br>Located on Doha's longest private beach and nestled in landscaped gardens, the Inter Continental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa Inter Continental.<br><br>Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.<br><br>Your Day to Day<br><br>As an Outlet Supervisor, you will support the overall outlet operations to deliver and maintain guest satisfaction and business results. Your responsibilities will include but not limited to promoting and ensuring guest satisfaction in your F&B venue of responsibility, supervise the operations efficiently in accordance to the established F&B concept and hotel standards, ensuring that all operating standards are adhered to in order to achieve the highest level of service and maximize profitability and assigning responsibilities to team members and periodically checking their performance.<br><br>Additionally, you will be expected to:<br><br>Supervise the daily operation of the assigned Food & Beverage outlet to ensure efficient and seamless service. Lead, coach, and motivate the team to consistently deliver exceptional guest experiences. Monitor service standards and ensure compliance with brand and hotel operating procedures. Support the Outlet Manager in scheduling, training, performance management, and team development. Handle guest feedback professionally and resolve concerns promptly to ensure guest satisfaction. Ensure cleanliness, hygiene, safety, and food handling standards are maintained at all times. Monitor stock levels, coordinate requisitions, and minimize waste through effective inventory control. Drive upselling initiatives and support the achievement of revenue and guest satisfaction targets. Conduct pre-shift briefings and communicate daily operational priorities with the team. Foster a positive, collaborative, and inclusive working environment.<br><br>What We Need From You<br><br>Ideally, you'll have some or all of the following competencies and experience we're looking for:<br><br>Similar experience in a luxury hotel and/or resort Excellent communication skills Strong interpersonal skills and excellent command of written and spoken English Additional language is an added advantage Strong organizational skills Ability to work in a fast-paced environment Ability to multitask<br><br>What We Offer<br><br>We’ll reward all your hard work with competitive salary and benefits.<br><br>Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.<br><br>So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.<br><br>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>About Us</p><br><p>As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.</p><br><p>Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.</p><br><p>If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.</p><br><p>Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach &amp; Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.</p><br><p>Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.</p><br><p><strong>Your Day to Day</strong></p><br><p>Oversee the day-to-day operations of La Mar, La Mar Beach and Manko within the Intercontinental Hotel in Doha, Qatar, ensuring exceptional guest experiences and adherence to brand standards.</p><br><p>Develop and implement strategic plans to drive business growth and profitability in alignment with the goals and objectives of InterContinental Doha Beach &amp; Spa.</p><br><p>Manage and lead a diverse team, including recruitment, training, performance management, and employee engagement initiatives.</p><br><p>Foster a culture of entrepreneurship and innovation, encouraging staff to generate new ideas and initiatives to enhance the guest experience and drive revenue.</p><br><p>Participate in monthly forecasting meetings with revenue and finance teams to analyze financial performance, identify trends, and develop strategies to optimize revenue.</p><br><p>Ensure compliance with all relevant regulations, laws, and brand standards, maintaining a safe and welcoming environment for guests and staff.</p><br><p>Lead by example in upholding La mar's standard training programs, ensuring staff are equipped with the knowledge and skills necessary to deliver exceptional service.</p><br><p>Collaborate with the management team to develop and implement marketing and promotional strategies to drive business growth and increase brand awareness.</p><br><p>Stay updated on industry trends, competitor activities, and customer preferences to inform decision-making and maintain a competitive edge.</p><br><p><strong>What We Need From You</strong></p><br><p>Ideally, you'll have some or all of the following competencies and experience we're looking for:</p><br><p>- Bachelor’s degree in hospitality management, Business Administration, or related field (Master's degree preferred).</p><br><p>- Minimum of 5 years of experience in a similar role in a luxury concept</p><br><p>- Strong leadership and management skills, with the ability to inspire and motivate a diverse team.</p><br><p>- Entrepreneurial mindset with a passion for innovation and creativity.</p><br><p>- Fluent in English (additional language skills are a plus).</p><br><p><strong>What We Offer</strong></p><br><p>We’ll reward all your hard work with competitive salary and benefits.</p><br><p>Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.</p><br><p>So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.</p><br><br> </div>

The Customer Service Technician serves as a critical first point of contact for emergencies and urgent service requests at Al Udeid Air Base. This role is responsible for receiving, documenting, prioritizing, and dispatching emergency calls related to life safety, security, medical, fire, and infrastructure incidents. The technician ensures accurate communication, rapid response coordination, and high-quality customer service in a high-tempo, mission-critical environment.<br><br>Essential Job Functions<br><br>Receive and manage emergency and priority service calls via phone, radio, and electronic systems Accurately document incident details, assess urgency, and initiate appropriate response actions Dispatch and coordinate with emergency responders, technicians, and base support services Maintain clear, calm, and professional communication during high-stress situations Monitor ongoing incidents and provide status updates to supervisors and stakeholders Follow established emergency response procedures, protocols, and escalation paths Enter, track, and update incidents in computerized maintenance or emergency management systems Ensure compliance with base regulations, safety standards, and customer service expectations Support after-action reporting and incident documentation as required Work rotating shifts, including nights, weekends, and holidays, as mission needs dictate<br><br>Education & Experience<br><br>High school diploma or equivalent required Prior experience in customer service, call center operations, dispatch, or emergency services preferred Strong verbal communication and active listening skills Ability to remain calm, focused, and accurate under pressure Basic computer proficiency and experience with ticketing or dispatch systems Ability to follow strict procedures and maintain confidentiality<br><br>Additional Requirements<br><br>Must possess a valid U. S. Driver’s License Possess a valid U. S. Passport (preferred) Must be able to meet all current USCENTCOM Deployment Policy Requirements, as outlined in the USCENTCOM APR 23 MOD EIGHTEEN TO USCENTCOM INDIVIDUAL AND INDIVIDUAL-UNIT DEPLOYMENT POLICYAble to obtain and maintain a valid Residency Visa for Qatar Must be able to work in extreme environmental conditions including dust and high temperatures. Must be able to endure long hours, exposure to weather and hazardous conditions.<br><br>TRAVEL: 100%, in deployed location.<br><br>SECURITY CLEARANCE: Must have and maintain a DoD Secret Clearance<br><br>Intrepid Acquisition Holdings, LLC<br><br>www.intrepidgs.com<br><br>Intrepid Acquisition Holdings, LLC. (IAH), is a leading provider of global-scale logistics, facilities management, and advanced professional and technical services. IAH provides a broad spectrum of services and solutions to U. S. and international government agencies, and organizations. As a world-class leader in providing seasoned program management, IAH leverages and integrates its capabilities to provide safe, innovative, and reliable solutions to meet customers' diverse and complex challenges.<br><br>Intrepid Acquisition Holdings, LLC. (“IAH” and/or “Company”) and its affiliates, including but not limited to IAP World Services, Inc., Readiness Management Support L. C., JPATS Logistics Services, LLC., and subsidiaries is an EOE, including disability/vets.<br><br>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The Customer Service Technician serves as a critical first point of contact for emergencies and urgent service requests at Al Udeid Air Base. This role is responsible for receiving, documenting, prioritizing, and dispatching emergency calls related to life safety, security, medical, fire, and infrastructure incidents. The technician ensures accurate communication, rapid response coordination, and high-quality customer service in a high-tempo, mission-critical environment.<br><br>Essential Job Functions<br><br>Receive and manage emergency and priority service calls via phone, radio, and electronic systems Accurately document incident details, assess urgency, and initiate appropriate response actions Dispatch and coordinate with emergency responders, technicians, and base support services Maintain clear, calm, and professional communication during high-stress situations Monitor ongoing incidents and provide status updates to supervisors and stakeholders Follow established emergency response procedures, protocols, and escalation paths Enter, track, and update incidents in computerized maintenance or emergency management systems Ensure compliance with base regulations, safety standards, and customer service expectations Support after-action reporting and incident documentation as required Work rotating shifts, including nights, weekends, and holidays, as mission needs dictate<br><br>Education & Experience<br><br>High school diploma or equivalent required Prior experience in customer service, call center operations, dispatch, or emergency services preferred Strong verbal communication and active listening skills Ability to remain calm, focused, and accurate under pressure Basic computer proficiency and experience with ticketing or dispatch systems Ability to follow strict procedures and maintain confidentiality<br><br>Additional Requirements<br><br>Must possess a valid U. S. Driver’s License Possess a valid U. S. Passport (preferred) Must be able to meet all current USCENTCOM Deployment Policy Requirements, as outlined in the USCENTCOM APR 23 MOD EIGHTEEN TO USCENTCOM INDIVIDUAL AND INDIVIDUAL-UNIT DEPLOYMENT POLICYAble to obtain and maintain a valid Residency Visa for Qatar Must be able to work in extreme environmental conditions including dust and high temperatures. Must be able to endure long hours, exposure to weather and hazardous conditions.<br><br>TRAVEL: 100%, in deployed location.<br><br>SECURITY CLEARANCE: Must have and maintain a DoD Secret Clearance<br><br>Intrepid Acquisition Holdings, LLC<br><br>www.intrepidgs.com<br><br>Intrepid Acquisition Holdings, LLC. (IAH), is a leading provider of global-scale logistics, facilities management, and advanced professional and technical services. IAH provides a broad spectrum of services and solutions to U. S. and international government agencies, and organizations. As a world-class leader in providing seasoned program management, IAH leverages and integrates its capabilities to provide safe, innovative, and reliable solutions to meet customers' diverse and complex challenges.<br><br>Intrepid Acquisition Holdings, LLC. (“IAH” and/or “Company”) and its affiliates, including but not limited to IAP World Services, Inc., Readiness Management Support L. C., JPATS Logistics Services, LLC., and subsidiaries is an EOE, including disability/vets.<br><br>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Act as the first point of contact for end-users, receiving, logging, troubleshooting, and resolving IT service requests and incidents through phone, email, live chat, chatbot, and other approved channels. Key Responsibilities Respond to user inquiries through phone, email, live chat, and chatbot. Log, prioritize, track, and update incidents and service requests in the ITSM ticketing system. Validate user and request information before taking action or escalating. Provide remote support to diagnose and resolve technical issues. Escalate unresolved issues to the appropriate support or specialist team and follow up until closure. Ensure issues are resolved and confirmed with users before ticket closure. Maintain and contribute to the IT knowledge base, including troubleshooting guides, FAQs, and known issues. Provide initial guidance and support to users on IT products and services. Document software-related issues and coordinate follow-up on reported fixes. Maintain professionalism, confidentiality, and data protection standards when handling user information. Work Schedule: 24x7x365 shift rotation, including weekends and public holidays<br>Minimum Qualifications & Experience Bachelor's degree in IT or a related field. Minimum of 5 years of relevant experience in IT service desk, call center, or user support. Experience with an ITSM ticketing platform such as SMAX or equivalent is highly preferred. Experience in a 24x7 shift-based support environment is preferred.<br>Mandatory Certification Valid, accredited ITIL certification (ITIL Foundation or higher).<br>Core Skills & Competencies Strong verbal and written communication skills. Professional and customer-focused telephone manner. Working knowledge of desktop operating systems, MS Office/365, Active Directory, and common enterprise applications. Ability to triage and prioritize incidents. Strong active listening and problem-solving skills. Accurate and detailed ticket documentation. Basic proficiency in remote support tools. Ability to work rotating shifts, including nights, weekends, and public holidays.<br>Language Requirement Arabic and English bilingual proficiency is highly preferred. Professional-level speaking, reading, and writing skills in both languages are required.

Why Join Us? At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences. About Rosewood Doha:Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations. Our Associate Experience:We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:- A competitive salary and benefits package- High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl- A birthday day off (because your milestones matter!)- Personalized development plans and continuous learning opportunities to support your career journey These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us. Your Role Answer all incoming calls with proper greetings and telephone etiquette standards. Communicates with Guests using Glowing system. Conduct departure calls on a daily basis to obtain guest stay experience and departure time. Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. Ensure that standards are maintained at a superior level on a daily basis. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation, and organization of assigned work areas. Maintain complete knowledge of scheduled event/daily activities, in-house groups, hotel extension numbers, all special requests (DND, screen calls, NRG, etc.), hours of operation of each outlet, features and services provided by the hotel. Set up workstation with necessary supplies and resource materials. Secure headset console and log onto system. Access all functions of the system. Accommodate all telephone, email, Whats App requests in a congenial manner within 10 minutes of request. Respond to all incoming telephone calls within 3 rings, using proper salutation and closing. Route callers to requested guest or hotel personnel/department. Monitor busy lines; check back with caller on hold to update status and offer to take a message. Monitor unanswered lines; return to caller after rings to update status and offer to take a message. Take, record and relay messages accurately, completely, and legibly. Activate/deactivate guestroom messages light, accordingly, distribute hotel personnel/department messages to designated location. Accept, record, and deliver wake-up calls. Provide callers with accurate information on hotel facilities and services. Accept and process all guest requests for, Screening calls, Do not disturb, Call transfer/forwarding, Conference calls, Non-registered guests. Access system for long distance carrier's foreign language operator. Assist callers with local and overseas calls. Monitor telephone system problems and raise Knowcross Tickets. Document all guest complaints or problems in Knowcross. Follow up to ensure completion and guest satisfaction. Assist in emergency situations as central communication center for hotel. Collect preferences daily and enter into our guest profiles. Ensure the use of correct verbiage and avoid using any slang language. Follow all LQA and Forbes standard. Full knowledge of using Glowing for guest communication from pre arrival, during the stay and post departure. All other duties as required.

Why Join Us? At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences. About Rosewood Doha:Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations. Our Associate Experience:We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:- A competitive salary and benefits package- High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl- A birthday day off (because your milestones matter!)- Personalized development plans and continuous learning opportunities to support your career journey These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us. Your Role Answer all incoming calls with proper greetings and telephone etiquette standards. Communicates with Guests using Glowing system. Conduct departure calls on a daily basis to obtain guest stay experience and departure time. Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. Ensure that standards are maintained at a superior level on a daily basis. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation, and organization of assigned work areas. Maintain complete knowledge of scheduled event/daily activities, in-house groups, hotel extension numbers, all special requests (DND, screen calls, NRG, etc.), hours of operation of each outlet, features and services provided by the hotel. Set up workstation with necessary supplies and resource materials. Secure headset console and log onto system. Access all functions of the system. Accommodate all telephone, email, Whats App requests in a congenial manner within 10 minutes of request. Respond to all incoming telephone calls within 3 rings, using proper salutation and closing. Route callers to requested guest or hotel personnel/department. Monitor busy lines; check back with caller on hold to update status and offer to take a message. Monitor unanswered lines; return to caller after rings to update status and offer to take a message. Take, record and relay messages accurately, completely, and legibly. Activate/deactivate guestroom messages light, accordingly, distribute hotel personnel/department messages to designated location. Accept, record, and deliver wake-up calls. Provide callers with accurate information on hotel facilities and services. Accept and process all guest requests for, Screening calls, Do not disturb, Call transfer/forwarding, Conference calls, Non-registered guests. Access system for long distance carrier's foreign language operator. Assist callers with local and overseas calls. Monitor telephone system problems and raise Knowcross Tickets. Document all guest complaints or problems in Knowcross. Follow up to ensure completion and guest satisfaction. Assist in emergency situations as central communication center for hotel. Collect preferences daily and enter into our guest profiles. Ensure the use of correct verbiage and avoid using any slang language. Follow all LQA and Forbes standard. Full knowledge of using Glowing for guest communication from pre arrival, during the stay and post departure. All other duties as required.