Call Center Jobs - Doha Qatar

Additional Information Ticket restaurant: 7€<br><br>Job Number 26121723<br><br>Job Category Food and Beverage & Culinary<br><br>Location Conference Centre Street, Doha 14022, Qatar VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Non-Management<br><br>Position Summary<br><br>Prepare ingredients for cooking, including portioning, chopping, and storing food. Wash and peel fresh fruits and vegetables. Weigh, measure, and mix ingredients. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Operate ovens, stoves, grills, microwaves, and fryers. Test foods to determine if they have been cooked sufficiently. Monitor food quality while preparing food. Set-up and break down work station. Serve food in proper portions onto proper receptacles. Wash and disinfect kitchen area, tables, tools, knives, and equipment. Check and ensure the correctness of the temperature of appliances and food.<br><br>Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br><br>Preferred Qualification<br><br>Education: High school diploma or G. E. D. equivalent.<br><br>Related Work Experience: At least 1 year of related work experience.<br><br>Supervisory Experience: No supervisory experience.<br><br>License or Certification: None<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. <br><br>At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

<strong>Job Description<br><br></strong>The Senior Network Engineer is responsible for the design, operation, and support of enterprise network and data center environments, with a strong focus on <strong>Cisco ACI</strong>, Software-Defined Access (SDA), and network security operations. The role provides Level 3 support, ensures service availability, leads incident and change activities, and acts as a Subject Matter Expert (SME) for network and security technologies.<br><br><strong>Responsibilities<br><br></strong>ACI Operations &amp; Device Management<br><br><ul><li> Manage and operate Cisco ACI fabric, including APIC controllers, Spine, and Leaf switches.</li><li> Provide Level 3 (L3) support for Cisco ACI and Cisco SDA in an enterprise data center environment.</li><li> Perform day-to-day monitoring of fabric health, faults, events, and performance.</li><li> Ensure high availability, stability, and optimal performance of the ACI fabric.</li><li> Troubleshoot fabric faults, health score degradation, endpoint learning, and policy issues.<br><br></li></ul>Configuration &amp; Change Management<br><br><ul><li> Configure and manage tenants, VRFs, Bridge Domains (BDs), EPGs, contracts, filters, and application profiles.</li><li> Implement L2/L3 connectivity, L3Out, vPC, and port-channel integrations.</li><li> Execute approved change requests in line with change management and ITIL processes.</li><li> Support ACI upgrades, patching, maintenance windows, and lifecycle management.</li><li> Perform fine-tuning and optimization of network devices across data centers, campus, and branch networks.<br><br></li></ul>Incident, Problem &amp; Service Management<br><br><ul><li> Drive and manage security incidents, changes, and problems assigned to the Network Security Operations Team.</li><li> Perform root cause analysis (RCA) and implement corrective and preventive actions.</li><li> Ensure escalated incidents and service requests are resolved within defined SLAs/OLAs.</li><li> Resolve ticket-based requests in compliance with priority and SLA commitments.</li><li> Provide after-hours and on-call support for incidents, changes, and maintenance activities.<br><br></li></ul>Enterprise Network &amp; Security Operations<br><br><ul><li> Configure, maintain, and support core switches, routers, firewalls, and access switches.</li><li> Handle day-to-day Network &amp; Security operations, beyond ACI when required.</li><li> Support Systems, Virtualization, and Application teams for network-related issues.</li><li> Provide advanced troubleshooting support to branch IT technicians.</li><li> Work closely with NOC/SOC, server, virtualization, and application teams during incidents.<br><br></li></ul>Governance, DR &amp; Documentation<br><br><ul><li> Act as a Subject Matter Expert (SME) for network and security technologies and project implementations.</li><li> Develop, maintain, and improve network SOPs, operational runbooks, and incident playbooks.</li><li> Plan, implement, and test Disaster Recovery (DR) and Business Continuity Plans (BCP), leading recovery efforts when required.</li><li> Create and maintain network inventory, topology diagrams, and technical documentation.<br><br></li></ul>Vendor &amp; Stakeholder Coordination<br><br><ul><li> Coordinate with vendors and technology partners, including raising TAC cases and driving issues to closure.</li><li> Support device upgrades, replacements, migrations, data center moves, and new technology implementations.</li><li> Travel to client sites and data centers for installations, troubleshooting, audits, and migration activities.</li><li> Coordinate and support site visits across multiple locations as per SLA and project requirements<br><br></li></ul>Standards &amp; Compliance<br><br><ul><li> Follow ITIL best practices for incident, change, and problem management.</li><li> Apply information security best practices across ACI, routing, switching, and network security operations.</li><li> Ensure network controls, policies, and procedures operate effectively and are continuously improved.<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li> Bachelor’s degree in relevant discipline.<br><br></li></ul>10+ years of relevant full-time experience in enterprise network environments.<br><br><ul><li> Relevant certifications: CCNP / CCIE (preferred).</li><li> ITIL certification or strong ITIL process knowledge.</li><li> Experience working in Network Operations Centers (NOC) supporting large enterprise or multi-national clients.</li><li> Excellent written and verbal communication skills with the ability to articulate technology strategy and operational risk.<br><br></li></ul>Application Centric Infrastructure (ACI)<br><br><ul><li> Hands-on experience in support, administration, installation, and upgrades of ACI environments.</li><li> Experience designing and building SDN-based data center networks using Cisco ACI, VMware NSX, and</li><li> OpenFlow-based solutions.</li><li> Secure onboarding of workloads using EPGs, contracts, filters, and L2Out/L3Out.</li><li> Integration of Cisco ACI with VMware NSX, including HCI/VxRail/VVD (Dell/EMC).</li><li> Configuration, testing, and validation of DR capabilities in multi-pod ACI architectures.</li><li> End-to-end knowledge of ACI firmware upgrades.</li><li> Troubleshooting ACI infrastructure and interoperability with traditional networks.</li><li> Knowledge of ACI Multi-Pod, Multi-Site, and Policy-Based Routing (PBR) is an advantage.<br><br></li></ul>Software Defined Access (SDA) &amp; ISE<br><br><ul><li> Design, operation, and support of Cisco SDA campus networks.</li><li> Operate and maintain SDA fabric, including Edge, Border, Control Plane, DNAC, and ISE integration.</li><li> Implement and tune NAC policies using Cisco ISE, including IoT onboarding.</li><li> Monitor wired and wireless performance using SDA telemetry.</li><li> Troubleshoot SDA wired and wireless connectivity and performance issues.</li><li> Enforce security using TrustSec SGTs through ISE integration.</li><li> Plan and support IPv6 adoption as part of enterprise IP strategy.<br><br></li></ul>Routing &amp; Switching<br><br><ul><li> Design and support large LAN and WAN environments, including VXLAN architectures.</li><li> Expertise in routing protocols: OSPF, EIGRP, BGP.</li><li> Extensive hands-on experience with Nexus, Catalyst, ISR/ASR routers, and Wireless LAN.</li><li> Strong understanding of VXLAN, Anycast Gateway, and data center routing designs.</li></ul>

<strong>Job Description<br><br></strong>Key accountabilities and decision ownership:<br><br><ul><li>Provide prompt and efficient technical support and service to customers; goes out of the way to ensure that individual customer needs are met. </li><li>Own and manage the customer relationship: resolving technical queries efficiently and effectively. Handle customer care tasks as per defined productivity and Quality targets. Ensure service level agreements are met and maintained. </li><li>Deliver awesome customer experience through meeting targets of TNPS (Touchpoint net promoter score) and receiving Compliments and appreciation from customers and colleagues.</li><li>Own the interaction and ensure customer has got all information and solution required and use the job tools (telephone and computer) effectively. </li><li>Handle all assigned tasks. Be responsible, adhere to work, break, and other schedules you are rostered in and be a team player.</li><li>Maintains effective work behaviour in the face of pressure and setbacks. Successfully adapts to changing demands and conditions.</li><li>Makes systematic and rational judgments based on information and relevant assumptions. Perform any additional project, task or activities assigned/delegated by the Line Manager. <br><br></li></ul><strong>Qualifications<br><br></strong><strong>Education &amp; Professiona Qualification:<br><br></strong><ul><li>High School/ Diploma or equivalent</li><li>Computer literacy, Windows Operating Systems, and internet applications<br><br></li></ul><strong>Knowledge &amp; Experience:<br><br></strong><ul><li>2-3 years of relevant and proven experience in handling complex technical contacts in telecommunication sector. (Call centre experience is preferable and experience in a service-related industry is an added advantage).</li><li>Knowledge of fixed infrastructure and networking and flexible to work in varied shifts within a 24x7 environment.</li><li>Knowledge in telecoms and telephony systems and in managing customer interactions and providing effective solutions.</li></ul>

About Four Seasons<br><br>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br><br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.<br><br>About the location:<br><br>Experience a seaside retreat in the heart of Qatar's vibrant capital at Four Seasons Hotel Doha. Reimagined with modern grandeur, the hotel blends timeless elegance with breathtaking views of the Arabian Gulf. From its sophisticated lobby to its vibrant collection of restaurants and lounges, this urban beachfront destination offers an exceptional luxury experience while remaining deeply rooted in authentic Qatari hospitality. Located in the heart of Doha's business district, Four Seasons Hotel Doha first opened in 2005 and features 237 beautifully appointed guest rooms and 20 private, unbranded townhouse villas. Home to one of the region's most dynamic Food & Beverage offerings, the hotel boasts 10 exceptional dining venues, including the world's largest Nobu restaurant, alongside an extensive banquet and outside catering operation. Guests can also enjoy five swimming pools, a private beach, a state-of-the-art fitness centre, and an award-winning Spa & Wellness Centre featuring expansive hydrotherapy facilities, including an ice room, colour therapy room, steam room, and hydrotherapy pool. Following an extensive transformation, the hotel unveiled a remarkable renovation in 2020, further elevating its position as one of the Middle East's premier luxury destinations, where world-class experiences, exceptional service, and genuine hospitality come together.<br><br>Our Team<br><br>Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service and passion.<br><br>Who We Look For<br><br>We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.<br><br>Job Description<br><br>Highly motivated to interact with a discriminating clientele to exceed guest expectations, focused on meeting Four Seasons standards of excellence and achieving defined results. Is proficient with telephone switchboard, the hotel computer system and facsimile machines Provides general information and inquiries to all callers and is familiar with all Resort services, hours of operation, key hotel personnel, daily activities, special function, etc. Answers all incoming calls promptly with a pleasant tone of voice, using names when possible, and routes calls to proper extensions. Accepts and places wake-up calls for hotel guests Prepares and updates the telephone extension directory as required. Ensure accurate preparation and posting of charges for operator assisted calls Respond properly in any hotel emergency or safety situation. Assist with "Do Not Disturb" requests, screening calls, busy extensions, transferring calls, call forwarding, call holding, call pick-up, call waiting, three-way conversations, collect calls, visitors, and paging equipment. Report and log all telephone maintenance and operational problems, ensure follow- up on a continuous basis. Review telephone bills, resolve discrepancies, monitor call accounting system and interface with computer system to maximize revenues Ensure Fax received for internal and external guests should be delivered promptly. Maintain record of existing equipment, changes, additions and deletions. Ensure that All Four Seasons Chats should be acknowledged before 90 seconds. Answer and follow-up all guests request through Four Seasons Chats as per FS Chat Standards. Pre-arrival chat message to be sent to guests Handles Chat function of Four Seasons whenever required /Assigned. Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in the Employee handbook. Works harmoniously and professionally with co-workers and supervisors. <br><br>Preferred Qualifications And Skills<br><br>A minimum of 2 years of experience in same field. Reading, writing and oral proficiency in the English language. Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Working computer skills and knowledge including but not limited to Excel, Word, Power Point, Internet and Micros. Good personal & professional references. <br><br>Our Offering<br><br>Opportunities to build a successful career with global potential<br><br>Unique strong culture - diversity of 50 different nationalities<br><br>Living accommodation in a high quality, well-resourced apartment<br><br>Excellent Training and Development opportunities<br><br>Employee Recognition Programs<br><br>Complimentary nights at FS Hotels Worldwide<br><br>Paid annual home leave tickets<br><br>Complimentary meals in employee restaurants<br><br>Free transportation to work<br><br>Medical coverage<br><br>Work Authorization<br><br>Hotel will apply for the work authorization for a successful candidate.<br><br>Learn More About Employment With Four Seasons<br><br>You could also learn more about employment with Four Seasons via the following channels:<br><br>https://www.facebook.com/FourSeasons Jobs<br><br>https://www.linkedin.com/company/four-seasons-hotels-and-resorts<br><br>http://jobs.fourseasons.com<br><br>https://twitter.com/Four Seasons Jobs

About Four Seasons<br><br>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br><br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.<br><br>About the location:<br><br>Experience a seaside retreat in the heart of Qatar's vibrant capital at Four Seasons Hotel Doha. Reimagined with modern grandeur, the hotel blends timeless elegance with breathtaking views of the Arabian Gulf. From its sophisticated lobby to its vibrant collection of restaurants and lounges, this urban beachfront destination offers an exceptional luxury experience while remaining deeply rooted in authentic Qatari hospitality. Located in the heart of Doha's business district, Four Seasons Hotel Doha first opened in 2005 and features 237 beautifully appointed guest rooms and 20 private, unbranded townhouse villas. Home to one of the region's most dynamic Food & Beverage offerings, the hotel boasts 10 exceptional dining venues, including the world's largest Nobu restaurant, alongside an extensive banquet and outside catering operation. Guests can also enjoy five swimming pools, a private beach, a state-of-the-art fitness centre, and an award-winning Spa & Wellness Centre featuring expansive hydrotherapy facilities, including an ice room, colour therapy room, steam room, and hydrotherapy pool. Following an extensive transformation, the hotel unveiled a remarkable renovation in 2020, further elevating its position as one of the Middle East's premier luxury destinations, where world-class experiences, exceptional service, and genuine hospitality come together.<br><br>Our Team<br><br>Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service and passion.<br><br>Who We Look For<br><br>We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.<br><br>Job Description<br><br>Highly motivated to interact with a discriminating clientele to exceed guest expectations, focused on meeting Four Seasons standards of excellence and achieving defined results. Is proficient with telephone switchboard, the hotel computer system and facsimile machines Provides general information and inquiries to all callers and is familiar with all Resort services, hours of operation, key hotel personnel, daily activities, special function, etc. Answers all incoming calls promptly with a pleasant tone of voice, using names when possible, and routes calls to proper extensions. Accepts and places wake-up calls for hotel guests Prepares and updates the telephone extension directory as required. Ensure accurate preparation and posting of charges for operator assisted calls Respond properly in any hotel emergency or safety situation. Assist with "Do Not Disturb" requests, screening calls, busy extensions, transferring calls, call forwarding, call holding, call pick-up, call waiting, three-way conversations, collect calls, visitors, and paging equipment. Report and log all telephone maintenance and operational problems, ensure follow- up on a continuous basis. Review telephone bills, resolve discrepancies, monitor call accounting system and interface with computer system to maximize revenues Ensure Fax received for internal and external guests should be delivered promptly. Maintain record of existing equipment, changes, additions and deletions. Ensure that All Four Seasons Chats should be acknowledged before 90 seconds. Answer and follow-up all guests request through Four Seasons Chats as per FS Chat Standards. Pre-arrival chat message to be sent to guests Handles Chat function of Four Seasons whenever required /Assigned. Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in the Employee handbook. Works harmoniously and professionally with co-workers and supervisors. <br><br>Preferred Qualifications And Skills<br><br>A minimum of 2 years of experience in same field. Reading, writing and oral proficiency in the English language. Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Working computer skills and knowledge including but not limited to Excel, Word, Power Point, Internet and Micros. Good personal & professional references. <br><br>Our Offering<br><br>Opportunities to build a successful career with global potential<br><br>Unique strong culture - diversity of 50 different nationalities<br><br>Living accommodation in a high quality, well-resourced apartment<br><br>Excellent Training and Development opportunities<br><br>Employee Recognition Programs<br><br>Complimentary nights at FS Hotels Worldwide<br><br>Paid annual home leave tickets<br><br>Complimentary meals in employee restaurants<br><br>Free transportation to work<br><br>Medical coverage<br><br>Work Authorization<br><br>Hotel will apply for the work authorization for a successful candidate.<br><br>Learn More About Employment With Four Seasons<br><br>You could also learn more about employment with Four Seasons via the following channels:<br><br>https://www.facebook.com/FourSeasons Jobs<br><br>https://www.linkedin.com/company/four-seasons-hotels-and-resorts<br><br>http://jobs.fourseasons.com<br><br>https://twitter.com/Four Seasons Jobs

<strong>About QNB<br><br></strong>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Role Summary<br><br>The incumbent is directly responsible for leading the team responsible for selling Qatari (GCC) Equities and fixed income products to institutional clients based locally, regionally, and globally. SVP of Sales must proactively identify client needs and goals that can be served and grow business (revenue) with client(s). The incumbent is also responsible for monitoring and oversight of development and integration of all QNBFS Customer Services delivery channels (Institutional, Corporate, HNWI, Retail) including Call Center and Customer service help desk.<br><br>SVP of Sales is responsible for developing strategic relationships and marketing the Liquidity Provisioning/Market Making as well as Service Agreements to potential LP client companies. SVP of Sales must be proficient in representation of LP/MM value proposition to prospects and existing clients. The incumbent must function in collaboration with Head of Research and Head of LP/Market Making and assist them in matching LP clients with suitable/specifically targeted international/regional investors, organizing road shows and preparing presentation materials.<br><br>SVP of Sales must monitor customer satisfaction at each stakeholder level and initiate changes needed to increase satisfaction scores. SVP of Sales must oversee sales team efforts to identify and build a long-term active pipeline, exploring both existing markets and targeting new market opportunities. The role requires taking complete ownership ofdevelopmentanddeliveryofexceptionaldocumentsandpresentationstocreatewinningoutcomes. The incumbent is responsible for development, implementation and maintenance of applicable QNBFS policies and procedures.<br><br>Role Description<br><br>Develop a sales strategy and sales plan in line with the market and industry trends, strategic objectives, client segments, target market, regulatory regime and organizations’ strengths and weakness.<br><br>Develop QNBFS Customer Service strategy/plan in close consultation with the heads of QNBFS Departments.<br><br>Grow and manage pipeline based on sales targets, forecasts and performance goals to increase company’s market share as well as to monitor service levels to increase customer retention.<br><br>Operate within the target departmental Budgets defined in the budget process.<br><br>Implements and meet KPI’s and best practices monitor sales efforts across all business lines as well as customer service / Call Center performance monitoring for quality measurement purposes.<br><br>Promote cost consciousness and efficiency and enhance productivity, to minimize cost, avoid waste, and optimize benefits for the bank.<br><br>Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.<br><br>Demonstrate clear understanding of the important factors behind the bank's financial &amp; non-financial performance.<br><br>Build and strengthen distribution channels and ensure adequate monitoring &amp; oversight on all QNBFS Customer Services delivery channels as well as call center.<br><br>Stay abreast with and analyze market research used by customer service team to develop service delivery channels to ensure its effectiveness to attract new customers to company and retain existing customers.<br><br>Developing close relationships with CEO’s, CFO’s, CIO’s and senior management teams across the industry<br><br>Gather information on competitors offering, building and maintaining a client profile enabling QNBFS to target its offering scientifically.<br><br>Work with the Trading / Research departments to develop new marketing themes.<br><br>Travel as needed to meet regional institutions for business building business relationships<br><br>Resolve customer complaints in a timely and professional manner.<br><br>Host events and investor road shows for institutional clients to demonstrate product and service offering<br><br>SVP of Sales is responsible for all communications for public relations and shall coordinate with QNB Group Communications, based on the SLA, for the formats of the communication templates of the various media, namely, press release, audio-visual presentations and online content.<br><br>Develop new and existing institutional client relationships with a goal of continuously broadening distribution of QNBFS’ services/products across local, regional, and global institutions<br><br>Manage sales force and leverage available delivery channels to meet sales targets.<br><br>Consolidate and approve the sales targets prepared by the Sales Team<br><br>Reconcile sales targets against top-down objectives.<br><br>Work with QNBFS CEO to establish realistic yet challenging targets for the company and Sales Team.<br><br>Timely resolution for any audit tasks or requirements<br><br>Distribute weekly sales reports to QNBFS CEO and relevant stakeholders<br><br>Establish performance based incentives for the sales staff. Gather information on competitors’ offerings.<br><br>Abide by the Policies and Procedures developed for maintaining the Information Security for the QNBFS and shall take on active responsibilities in achieving, managing and maintaining the ISO 27001 standard.<br><br>Bring in significant leadership to the division/department, ensuring that effective controls and resources are available to manage and control work volumes.<br><br>Oversee recruitment, provide motivation, guidance to employees and reinforce high standards concerning performance, and adherence to the Bank’s values and mission.<br><br>Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).<br><br>Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.<br><br>Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.<br><br>Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.<br><br>Maintain appropriate knowledge to ensure full qualification to undertake the role. Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.<br><br>Attend mandatory (internal and external) seminars as instructed by the Bank.<br><br><strong>Qualifications<br><br></strong>Bachelor’s/ Master degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), Masters preferred.<br><br>At least 15 years of relevant experience, preferably within a highly rated international bank.<br><br>At least 8 years of experience in leading a Sales Team for a Financial Services Product with at least 5 years in a brokerage firm.<br><br><strong>Special Required Skills<br><br></strong><ul><li> Excellent oral and written communication skills (including report writing) in English and Arabic, Preferred.</li><li> Good interpersonal and presentation skills.</li><li> Understanding of the relevant laws, regulations, and practices.</li><li> Ability to make decisions and follow through with initiatives.</li><li> Personal integrity and self-management.</li><li> Planning, organizing, and analytical ability.</li><li> Results oriented.</li><li> Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.</li><li> Knowledge of the market place</li><li> New business development experience</li><li> Strong negotiation and deal making skills</li><li> Knowledge about QE &amp; QFMA regulations is desirable<br><br></li></ul>Note: you will be required to attach the following:<br><br><ul><li>Resume/CV</li><li>Copy of Passport or QID </li><li>Copy of Education Certificate</li></ul>

<strong>About QNB<br><br></strong>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Role Summary<br><br>The incumbent is directly responsible for leading the team responsible for selling Qatari (GCC) Equities and fixed income products to institutional clients based locally, regionally, and globally. SVP of Sales must proactively identify client needs and goals that can be served and grow business (revenue) with client(s). The incumbent is also responsible for monitoring and oversight of development and integration of all QNBFS Customer Services delivery channels (Institutional, Corporate, HNWI, Retail) including Call Center and Customer service help desk.<br><br>SVP of Sales is responsible for developing strategic relationships and marketing the Liquidity Provisioning/Market Making as well as Service Agreements to potential LP client companies. SVP of Sales must be proficient in representation of LP/MM value proposition to prospects and existing clients. The incumbent must function in collaboration with Head of Research and Head of LP/Market Making and assist them in matching LP clients with suitable/specifically targeted international/regional investors, organizing road shows and preparing presentation materials.<br><br>SVP of Sales must monitor customer satisfaction at each stakeholder level and initiate changes needed to increase satisfaction scores. SVP of Sales must oversee sales team efforts to identify and build a long-term active pipeline, exploring both existing markets and targeting new market opportunities. The role requires taking complete ownership ofdevelopmentanddeliveryofexceptionaldocumentsandpresentationstocreatewinningoutcomes. The incumbent is responsible for development, implementation and maintenance of applicable QNBFS policies and procedures.<br><br>Role Description<br><br>Develop a sales strategy and sales plan in line with the market and industry trends, strategic objectives, client segments, target market, regulatory regime and organizations’ strengths and weakness.<br><br>Develop QNBFS Customer Service strategy/plan in close consultation with the heads of QNBFS Departments.<br><br>Grow and manage pipeline based on sales targets, forecasts and performance goals to increase company’s market share as well as to monitor service levels to increase customer retention.<br><br>Operate within the target departmental Budgets defined in the budget process.<br><br>Implements and meet KPI’s and best practices monitor sales efforts across all business lines as well as customer service / Call Center performance monitoring for quality measurement purposes.<br><br>Promote cost consciousness and efficiency and enhance productivity, to minimize cost, avoid waste, and optimize benefits for the bank.<br><br>Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.<br><br>Demonstrate clear understanding of the important factors behind the bank's financial &amp; non-financial performance.<br><br>Build and strengthen distribution channels and ensure adequate monitoring &amp; oversight on all QNBFS Customer Services delivery channels as well as call center.<br><br>Stay abreast with and analyze market research used by customer service team to develop service delivery channels to ensure its effectiveness to attract new customers to company and retain existing customers.<br><br>Developing close relationships with CEO’s, CFO’s, CIO’s and senior management teams across the industry<br><br>Gather information on competitors offering, building and maintaining a client profile enabling QNBFS to target its offering scientifically.<br><br>Work with the Trading / Research departments to develop new marketing themes.<br><br>Travel as needed to meet regional institutions for business building business relationships<br><br>Resolve customer complaints in a timely and professional manner.<br><br>Host events and investor road shows for institutional clients to demonstrate product and service offering<br><br>SVP of Sales is responsible for all communications for public relations and shall coordinate with QNB Group Communications, based on the SLA, for the formats of the communication templates of the various media, namely, press release, audio-visual presentations and online content.<br><br>Develop new and existing institutional client relationships with a goal of continuously broadening distribution of QNBFS’ services/products across local, regional, and global institutions<br><br>Manage sales force and leverage available delivery channels to meet sales targets.<br><br>Consolidate and approve the sales targets prepared by the Sales Team<br><br>Reconcile sales targets against top-down objectives.<br><br>Work with QNBFS CEO to establish realistic yet challenging targets for the company and Sales Team.<br><br>Timely resolution for any audit tasks or requirements<br><br>Distribute weekly sales reports to QNBFS CEO and relevant stakeholders<br><br>Establish performance based incentives for the sales staff. Gather information on competitors’ offerings.<br><br>Abide by the Policies and Procedures developed for maintaining the Information Security for the QNBFS and shall take on active responsibilities in achieving, managing and maintaining the ISO 27001 standard.<br><br>Bring in significant leadership to the division/department, ensuring that effective controls and resources are available to manage and control work volumes.<br><br>Oversee recruitment, provide motivation, guidance to employees and reinforce high standards concerning performance, and adherence to the Bank’s values and mission.<br><br>Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).<br><br>Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.<br><br>Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.<br><br>Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.<br><br>Maintain appropriate knowledge to ensure full qualification to undertake the role. Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.<br><br>Attend mandatory (internal and external) seminars as instructed by the Bank.<br><br><strong>Qualifications<br><br></strong>Bachelor’s/ Master degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), Masters preferred.<br><br>At least 15 years of relevant experience, preferably within a highly rated international bank.<br><br>At least 8 years of experience in leading a Sales Team for a Financial Services Product with at least 5 years in a brokerage firm.<br><br><strong>Special Required Skills<br><br></strong><ul><li> Excellent oral and written communication skills (including report writing) in English and Arabic, Preferred.</li><li> Good interpersonal and presentation skills.</li><li> Understanding of the relevant laws, regulations, and practices.</li><li> Ability to make decisions and follow through with initiatives.</li><li> Personal integrity and self-management.</li><li> Planning, organizing, and analytical ability.</li><li> Results oriented.</li><li> Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.</li><li> Knowledge of the market place</li><li> New business development experience</li><li> Strong negotiation and deal making skills</li><li> Knowledge about QE &amp; QFMA regulations is desirable<br><br></li></ul>Note: you will be required to attach the following:<br><br><ul><li>Resume/CV</li><li>Copy of Passport or QID </li><li>Copy of Education Certificate</li></ul>

<ul><li><p>Conduct regular training-needs assessments across Business Services.</p></li><li><p>Identify capability gaps from performance, client feedback, QA findings and business requirements.</p></li><li><p>Develop annual and quarterly training plans aligned with business priorities.</p></li><li><p>Maintain training requirements by role and function.</p></li><li><p>Develop and deliver structured induction programs for new employees.</p></li><li><p>Ensure new joiners understand Vistas Global, Business Services, policies, processes and service expectations.</p></li><li><p>Coordinate role-specific onboarding with Unit Heads and functional managers.</p></li><li><p>Maintain onboarding completion records.</p></li><li><p>Train recruitment teams on sourcing, screening, interviewing, candidate management and client requirements.</p></li><li><p>Develop practical recruitment training modules.</p></li><li><p>Run refresher sessions based on delivery gaps and recruiter performance.</p></li><li><p>Support improvement in recruitment quality, productivity and turnaround time.</p></li><li><p>Develop and deliver training on prospecting, client engagement, sales communication and opportunity management.</p></li><li><p>Train teams on cross-selling, upselling and account growth.</p></li><li><p>Support proposal, presentation and negotiation capability.</p></li><li><p>Conduct refresher and coaching sessions based on performance requirements.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor’s degree in Human Resources, Business Administration, Learning & Development, Education or a related field.</p></li><li><p>Professional training or facilitation certification preferred.</p></li><li><p>7+ years of relevant experience in training, learning and development, capability building or operational training.</p></li><li><p>Experience in staffing, outsourcing, customer service, call center, recruitment or business services preferred.</p></li><li><p>Experience developing training modules, assessments and learning materials.</p></li><li><p>Strong understanding of adult learning principles and practical workplace training.</p></li><li><p>Strong facilitation, presentation and communication skills.</p></li><li><p>Ability to conduct training-needs analysis and measure training effectiveness.</p></li><li><p>Ability to use performance data and feedback to identify capability gaps and recommend development actions.</p></li><li><p>Ability to work closely with Recruitment, Business Development, Operations, QA/QC and Unit Heads.</p></li><li><p>Strong planning, coordination and stakeholder-management skills.</p></li></ul>

<strong>Job Description<br><br></strong>The Senior Network Security Engineer will serve as the technical owner of the organization’s cloud and Microsoft 365 security posture, with a primarily hands-on focus on engineering, configuring, and administering cloud-native security controls independently, without reliance on service providers. The role will focus on Entra ID, Defender XDR, and email and endpoint encryption, alongside hands-on management of NDR, DLP, PAM, PAW, WAF, SASE, and database security solutions. Key responsibilities include securing Microsoft and Oracle applications, hardening Windows/Linux systems and network infrastructure, conducting risk assessments, addressing audit findings, providing cybersecurity advisory, and leading security implementation projects.<br><br><strong>Responsibilities<br><br></strong><ul><li> Solely implement, administer, and manage (out-of-the-box, no service-provider involvement): Azure Entra Suite (IAM), Microsoft Defender for Endpoint/Servers (EDR/XDR), email encryption, and endpoint encryption. </li><li> Implement and monitor security best practices for Entra ID, Exchange Online/on-prem, SharePoint, and hybrid Active Directory. </li><li> Manage, operate, and conduct configuration reviews of NDR, DLP, PAM, PAW, WAF, SASE, and database security tools. </li><li> Secure and harden Microsoft and Oracle applications, and Windows/Linux operating systems. </li><li> Strengthen network device configurations against CIS and NIA QCF 2022 and implement secure network architecture. </li><li> Provide continuous cybersecurity advisory and risk assessment strategy support; assist with security product evaluation and service provider selection. </li><li> Drive cybersecurity programs to close gaps identified by internal/external auditors, including NCSA; lead security solution implementation projects and manage vendors. </li><li> Travel to datacenter and client locations as required; provide on-call incident support outside business hours as needed. <br><br></li></ul><strong>Qualifications<br><br></strong><strong>Experience Required:<br><br></strong><ul><li>8–10 years of experience in cloud/cybersecurity engineering, operations, and advisory.</li><li>Proven hands-on administration of Entra ID, Defender XDR, and email/endpoint encryption without vendor support.</li><li>Hands-on experience with NDR, DLP, PAM, PAW, WAF, SASE, and database security tools.</li><li>Experience hardening Microsoft/Oracle applications and Windows/Linux systems, including audit remediation (NCSA).</li><li>Willingness and ability to travel to data center/client locations and provide on-call support as required.<br><br></li></ul><strong>Required Certifications<br><br></strong><ul><li>Microsoft SC-300 (Identity and Access Administrator) – Entra ID/Entra Suite.</li><li>Microsoft SC-200 (Security Operations Analyst) – Defender XDR (MDE/MDS).</li><li>Microsoft SC-100 (Cybersecurity Architect Expert).</li><li>Microsoft AZ-500 (Azure Security Engineer Associate).</li><li>CISSP (Certified Information Systems Security Professional).</li><li>NDR platform certification (e.g., Vectra, Darktrace, or ExtraHop Certified Administrator).</li><li>DLP certification (e.g., Microsoft Purview DLP or Symantec/Broadcom DLP Administrator).</li><li>PAM certification (e.g., CyberArk Defender/Sentry or BeyondTrust Certified Administrator) – covering PAM and PAW.</li><li>WAF certification (e.g., F5 Certified BIG-IP Administrator, Imperva, or Cloudflare WAF).</li><li>SASE certification (e.g., Zscaler ZDTA/ZIA or Palo Alto Prisma SASE).</li><li>Database security certification (e.g., Oracle Database Security or Imperva Data Security).<br><br></li></ul><strong>Preferred Certifications:</strong> CISM, CCSP, CEH.<br><br><em>All certifications must be current. Equivalent recognized credentials may be considered subject to approval.<br><br></em><strong>Primary Focus<br><br></strong><ul><li>Administration of Entra ID, Defender XDR, and email/endpoint encryption without vendor support.</li><li>Hands-on experience across NDR, DLP, PAM, PAW, WAF, SASE, and database security tooling.</li></ul>

<strong>Job Description<br><br></strong>Technical owner of the organization's cloud and network security posture. Primarily hands-on – engineering, configuring, and administering cloud-native and on-premises network security controls without service-provider reliance.<br><br>Administration of Azure and GCP cloud networking, and enterprise network security platforms including Fortinet, F5, Palo Alto, Cisco ISE, WLC, and switching infrastructure.Hands-on experience across NDR, DLP, PAM, WAF.<br><br><strong>Responsibilities<br><br></strong><ul><li> Solely implement, administer, and manage (out-of-the-box, no service-provider involvement): Azure and GCP cloud networking, and enterprise network/security platforms including Fortinet, F5, Palo Alto, Cisco ISE, WLC, and switching infrastructure. </li><li> Implement and monitor security best practices across Azure/GCP cloud networking and enterprise firewall, WAF, and NAC platforms. </li><li> Manage, operate, and conduct configuration reviews of NDR, DLP, PAM, WAF </li><li> Provide continuous cybersecurity advisory and risk assessment strategy support; assist with security product evaluation and service provider selection. </li><li> Travel to datacenter and client locations as required; provide on-call incident support outside business hours as needed. <br><br></li></ul><strong>Qualifications<br><br></strong><ul><li> 8–10 years in cloud/cybersecurity engineering with hands-on ownership of Azure/GCP cloud networking and enterprise network security platforms. </li><li> Proven administration of Fortinet, F5, Palo Alto, Cisco ISE, WLC, and switching infrastructure without vendor support. </li><li> Willing and able to travel to datacenter/client sites and provide on-call support as needed. <br><br></li></ul><strong>Required Certifications<br><br></strong><ul><li> Microsoft Oracle /Google Azure Certification </li><li> NDR platform certification (e.g., Vectra, Darktrace, or ExtraHop certified administrator). </li><li> F5 Certified BIG-IP Administrator (WAF) – Mandatory. </li><li> Firewall administration certification (Fortinet/PaloAlto) </li><li> Cisco ISE and Wireless administration <br><br></li></ul><strong>About Malomatia<br><br></strong><strong> ABOUT US <br><br></strong>malomatia is a leading Qatar-based IT services and solutions provider, bringing together top Qatari and international talent to deliver innovative, end-to-end technology solutions that empower clients to achieve their strategic goals.<br><br><strong>Our mission<br><br></strong>Empowering Qatar’s businesses and governments to leap into the digital future with agile, knowledge-driven solutions.<br><br><strong>Our vision<br><br></strong>To become Qatar’s trusted knowledge partner in digital transformation, disrupting industries, shaping the future, and building a world-class tech ecosystem.<br><br><strong>Driving change that makes a real impact<br><br></strong>Since 2008, malomatia has been driving Qatar’s digital transformation through innovative, ISO-certified IT solutions. With expertise across key public and private sectors, we empower the nation’s vision with advanced services in cloud, cybersecurity, AI, and contact center excellence, elevating the role of technology in shaping Qatar’s sustainable future.<br><br><strong>About The Team<br><br></strong>Established in 2008, malomatia is a Qatari leader in IT services and digital transformation. We serve key sectors including Government, Healthcare, Education, Customs, and Transportation, delivering impactful solutions that support national development goals. Powered by a diverse team of skilled Qatari and international IT professionals, we deliver innovative, high-value digital solutions tailored to the unique needs of our clients.<br><br>Our mission is to inspire customers to thrive through digital excellence, and we envision becoming the trusted partner of choice in building a smarter society through technology and talent. We are driven by core values that define our culture and approach: ownership, integrity, empathy, teamwork, transparency, agility, excellence, trust, and innovation.<br><br>Join us in shaping the future of technology in Qatar

General Information<br><br>Ref # QR-CSA-Arabic<br><br>Location: Qatar-Doha<br><br>Job family: Customer Service<br><br>Closing Date: 2026-08-30<br><br>Description<br><br>About the Job<br><br>Doha Contact Centre is hiring for Customer Services Agents to be part of their 5-star team.<br><br>We are looking for a highly motivated and customer-oriented individual to join our dynamic team as a Customer Services Agent. In this role, you will be responsible for providing exceptional customer support to our Arabic and French-speaking customers while also assisting English-speaking customers. You will provide excellent service to Qatar Airways customers through different channels of communication such as telephone, email and web chat. You will ensure that customer satisfaction is optimized in every interaction whilst working closely with the team to deliver top-quality customer service.<br><br>Your Specific Responsibilities Will Include<br><br>Respond professionally to in-bound calls from customers and queries. Sell, up-sell and cross-sell Qatar Airways products and services to the customers. Create new reservations and make changes to existing reservations. Provide quotes on the correct fares and rules of carriage issuance and re-issuance of tickets. Handle multi-products and services as required and escalate queries to your Senior Contact Centre staff when appropriate. Support E-commerce, Trade and Frequent Flyer Program activities. Process ticket refunds<br><br>Upon joining, you will undergo 5 weeks of classroom training and 4 weeks of On-the-Job training on Amadeus system (Global Distribution System) and Qatar Airways products and policies. We have a team of experts and industry professionals who will support and work with you through-out your training journey.<br><br>If you are successful, you will receive a competitive salary package, travel benefits, relocation support (for those residing outside Wroclaw), annual leave, and other benefits applicable as per local labor law. If you have what it takes to deliver the best, then this opportunity is for you.<br><br>Be part of an extraordinary story  <br><br>Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.<br><br>Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.<br><br>Together, everything is possible.<br><br>Qualification<br><br>About You<br><br>The ideal candidate for this role will have the following qualifications:<br><br>Education background and Experience<br><br>High School Qualification with 1 year of job-related experience in Customer Services Relevant experience in GDS System (Amadeus) is an added advantage. Having IATA or Airline Basic Tariff course certification can be considered. Computer Literate and good typing skills<br><br>Communication Skills<br><br>Have excellent communication skills Bilingual – fluent in English and one other language , Arabic and French/ or Spanish Display active listening skills Efficient in managing call from a high-volume and fast-paced environment.<br><br>Quality and skills<br><br>Interactive, customer service oriented with warm, cheerful and expressive personality. Customer focused and always drives customer satisfaction when responding to customer enquiries and calls. Polite, reliable, knowledgeable and able to adapt to changing requirements. Open to new learnings and flexible to adapt to new concepts and system. Able to perform under pressure. Flexible to work on shifts. Including night shifts.<br><br>About Qatar Airways Group <br><br>Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.<br><br>So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br><br>How To Apply<br><br>If you have what it takes to be part of our 5-star team, please take the first step and apply now by uploading your CV and completing the online application.<br><br>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=QR-CSA-Arabic

<p>Job Brief</p><p><br></p><p>The IT Technical Support Engineer is responsible for providing dedicated, proactive, and high-priority technical support for high-critical and VIP workstations, ensuring that all assigned workstations, laptops, printers, displays, communication devices, and related IT services remain secure, updated, reliable, and continuously ready for use.</p><p>The role requires daily health checks and preventive maintenance of high-critical and VIP workstations and associated IT equipment, rapid response to technical incidents, and end-to-end ownership of issues until full resolution. The Engineer is expected to identify potential problems before they affect business operations, maintain backup or replacement equipment where required, and coordinate closely with Network, Server, Cyber Security, Database, Application, and external support teams while remaining accountable for the final outcome.</p><p>Due to the sensitivity and business criticality of high-critical and VIP workstation environments, the role requires a high level of confidentiality, discretion, professionalism, and service quality. Technical changes, updates, patches, and deployments affecting these workstations and associated devices must be carefully validated to minimize disruption and ensure continued operational readiness.</p><p><br></p><p>Key Responsibilities</p><p><br></p><p>* Install, configure, and maintain user workstations, laptops, printers, and peripheral devices.</p><p>* Install, configure, and troubleshoot operating systems, software applications, and hardware components.</p><p>* Provide first and second-level technical support to employees and resolve IT-related incidents in a timely manner.</p><p>* Monitor and maintain the integrity, availability, and security of IT systems across the organization.</p><p>* Monitor server performance, network connectivity, and system health.</p><p>* Assist in the administration and monitoring of Active Directory, user accounts, and access permissions.</p><p>* Perform routine system maintenance, updates, and preventive maintenance activities.</p><p>* Assist in managing and monitoring backup systems and ensure successful backup operations.</p><p>* Monitor and maintain voice recording systems and support call retrieval when required.</p><p>* Support the administration of ticker systems, market data displays, and information display walls.</p><p>* Assist with monitoring data center infrastructure, including UPS systems, air conditioning, environmental monitoring, and safety equipment.</p><p>* Monitor and support CCTV and access control systems.</p><p>* Maintain accurate records of IT assets, software licenses, warranties, inventory, and maintenance contracts.</p><p>* Coordinate with vendors for IT procurement, maintenance, warranty claims, and technical support.</p><p>* Evaluate hardware and software solutions for future procurement.</p><p>* Maintain technical documentation and ensure IT assets are properly tracked.</p><p>* Participate in developing and improving IT policies, procedures, and operational standards.</p><p>* Work closely with other IT team members to support business operations.</p><p>* Comply with all company policies, procedures, and information security standards.</p><p>* Perform any other duties assigned by management.</p><p><br></p><p>Qualifications &amp; Requirements</p><p><br></p><p>* Bachelor’s degree in Computer Engineering, Network Engineering, Computer Science, Information Technology, or a related field.</p><p>* Minimum of 5 years of experience in IT Technical Support or System Administration.</p><p>* Strong experience supporting Microsoft Windows operating systems and Apple macOS.</p><p>* Good knowledge of TCP/IP networking, switches, and basic network troubleshooting.</p><p>* Experience administering Microsoft Active Directory, Group Policy, DNS, and DHCP.</p><p>* Strong experience installing, configuring, and troubleshooting Windows desktop and server environments.</p><p>* Experience with Microsoft 365 and Microsoft Office applications.</p><p>* Experience with IT asset management, inventory control, and software licensing.</p><p>* Experience with hardware installation, maintenance, and troubleshooting.</p><p>* Experience working with network and system monitoring tools.</p><p>* Experience supporting CCTV and access control systems.</p><p>* Familiarity with data center operations and environmental monitoring.</p><p>* Experience coordinating with external vendors for procurement and technical support.</p><p>* Good documentation, communication, and problem-solving skills.</p><p>* Ability to work independently and manage multiple priorities.</p><p><br></p><p>Preferred Certifications</p><p><br></p><p>* Microsoft Certified Solutions Associate (MCSA) (or its current Microsoft equivalent)</p><p>* Microsoft Certified Solutions Expert (MCSE) (or its current Microsoft equivalent)</p><p>* Cisco Certified Network Associate (CCNA)</p><p>* CompTIA A+ (preferred)</p><p>* ITIL Foundation (preferred)</p>

???? Welcome to Your Next Adventure!<br><br>We are looking for a Support Lead to run our NOC-style operations function — the first line watching metrics and alerts across the platform, and the front door for 200+ developers. You will own alert response, SLAs, escalation paths, runbook quality, and the support engineers, keeping the platform team focused by catching issues early and routing the rest cleanly.<br><br>???? What You’ll Get Your Hands On<br><br>Lead the NOC / support team; own alert response, SLAs, and escalation paths Own monitoring and alerting quality — dashboards, alert thresholds, and noise reduction in Datadog Triage and route alerts and platform requests from 200+ developers Own and grow the runbook and self-service knowledge base to deflect repeat work Feed recurring alert and ticket patterns back to Cloud Ops and Cloud Platform to kill root causes Manage incident communications and stakeholder updates during outages Report operational metrics — alert volume, SLA attainment, and deflection — to infrastructure leadership Handle first-line AWS and container-orchestration triage, plus access and deployment support Mentor support engineers and build sustainable on-call / NOC coverage<br><br>????‍♂️ The Magic You Bring<br><br>4+ years in NOC, technical support, or operations, with lead scope Solid AWS and container-orchestration troubleshooting fundamentals Strong with metrics and alerting tooling (Datadog) — you think in dashboards and thresholds Strong on process — SLAs, ticketing, and escalation Excellent written communication and stakeholder management Basic scripting (Python/bash)<br><br>✨ Bonus Points If You Have<br><br>Experience running a NOC or supporting a large (100+) developer organization Built a knowledge base or self-service program from scratch Git Hub Actions familiarity Experience working with PCI-DSS or ISO 2700Incident-commander experience<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br> Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br> Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br> Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br> Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br> It's All About People: “Be a team player; together we are stronger.”<br><br>Real Builders Ship: “We turn ideas into products, plans into action, and challenges into opportunities.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!

The Territory Sales Leader-Secure Power &amp; Data Centers is responsible for driving profitable growth and strengthening Schneider Electric’s position across strategic customers in Qatar.<br><br>Acting as a <strong>Key Account Manager</strong>, the role owns the commercial relationship with assigned customers, develops account strategies and pipelines, identifies new business opportunities, and mobilizes the broader Secure Power organization to convert opportunities into sustainable growth.<br><br>The role serves as the <strong>primary commercial interface for assigned Secure Power and Data Center accounts</strong>, connecting customer priorities with Schneider Electric’s portfolio of solutions, services and expertise.<br><br>Key Responsibilities<br><br><ul><li> Strategic Account Management</li><li>Own and develop a portfolio of key Secure Power and Data Center accounts in Qatar.</li><li>Develop comprehensive account plans covering customer priorities, installed base, growth opportunities, stakeholder mapping and competitive positioning.</li><li>Build trusted relationships across customer organizations, from technical and operational stakeholders to senior decision-makers.</li><li>Understand customers’ business and critical infrastructure priorities and position Schneider Electric as a long-term strategic partner.</li><li>Conduct regular account reviews and maintain clear development plans for priority customers.</li><li> Sales Growth &amp; Business Development</li><li>Deliver sales, order intake, profitability and growth objectives across the assigned accounts.</li><li>Identify and develop new opportunities within existing customers while expanding Schneider Electric’s presence across the Qatar market.</li><li>Build and maintain a strong pipeline aligned with Secure Power and Data Center growth priorities.</li><li>Drive opportunities from early identification and qualification through solution positioning, commercial negotiation and closure.</li><li>Maximize Schneider Electric’s share of wallet across the relevant Secure Power solutions and services portfolio.</li><li> Customer &amp; Market Development</li><li>Develop a strong understanding of customer investment plans, technology priorities and evolving infrastructure requirements.</li><li>Build relationships with key decision-makers and influencers across the Qatar Data Center and Secure Power ecosystem.</li><li>Identify emerging opportunities and translate customer needs into actionable business opportunities.</li><li>Strengthen Schneider Electric’s positioning within strategic accounts through value-based selling.</li><li> Pipeline &amp; Opportunity Management</li><li>Maintain strong visibility and discipline around the sales funnel.</li><li>Ensure opportunities are appropriately qualified, prioritized and progressed.</li><li>Lead commercial negotiations and coordinate pricing strategies to balance competitiveness, customer value and profitability.</li><li>Monitor competitive activity and develop appropriate strategies to strengthen Schneider Electric’s position.</li><li>Maintain accurate forecasting and provide visibility of key opportunities, risks and actions.</li><li> Business Orchestration</li><li>Act as the commercial orchestrator for assigned accounts, bringing together the right Secure Power capabilities around customer needs.</li><li>Collaborate closely with solution, technical, services, channel and commercial teams.</li><li>Coordinate internal resources around strategic opportunities and major customer engagements.</li><li>Work across the wider Schneider Electric organization when customer needs extend beyond Secure Power.</li><li>Ensure a consistent customer experience from opportunity development through execution and ongoing relationship management.<br><br></li></ul>Profile<br><br><ul><li>Strong B2B sales and Key Account Management experience, ideally within Secure Power, Data Centers, critical infrastructure, electrical infrastructure or technology solutions.</li><li>Demonstrated ability to develop strategic customer relationships and translate customer needs into commercial opportunities.</li><li>Strong commercial acumen and experience managing complex sales opportunities and negotiations.</li><li>Ability to engage credibly with technical stakeholders as well as senior customer decision-makers.</li><li>Strong pipeline, opportunity-management and forecasting discipline.</li><li>Ability to operate effectively in a matrix organization and orchestrate multiple internal stakeholders around customer opportunities.</li><li>Strong knowledge of the Qatar market and Data Center ecosystem would be an advantage.<br><br></li></ul>Rewards designed for you<br><br>Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.<br><br><ul><li> Country-specific programs and initiatives may be available.<br><br></li></ul><strong>Looking to make an IMPACT with your career?<br><br></strong>When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.<br><br>IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.<br><br>We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.<br><br>Become an IMPACT Maker with Schneider Electric – apply today!<br><br>€40 billion global revenue<br><br>+9% organic growth<br><br>150 000+ employees in 100+ countries<br><br>You must submit an online application to be considered for any position with us. This position will be posted until filled.<br><br><em>Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. <br><br></em><em>At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here<br><br></em><em>Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.</em>

The Care Advisor is a multi-skilled role responsible for end-to-end case management across multiple service lines, including Customer Care, Home Nursing, Voice of Customer (VOC), Second Medical Opinion (SMO), complaints handling, and email correspondence.<br><br>The role requires high adaptability, strong clinical/operational knowledge, and excellent communication skills to manage diverse case types while ensuring timely resolution, high-quality service delivery, and customer satisfaction.<br><br><strong>Main Tasks<br><br></strong><ul><li>Manage and correspond to emails of members, providers, payers and clients ensuring timely service delivery aligned with patient needs.</li><li>Handle Complaints, Home Nursing, Second Medical Opinion cases end-to-end, including document review, coordination with medical experts, and timely delivery of outcomes.</li><li>Capture, manage, and resolve customer feedback and escalations across multiple channels, ensuring professionalism and timely resolution.</li><li>Take full ownership of complex, sensitive, and escalated cases, ensuring effective investigation, resolution, and follow-up.</li><li>Communicate clearly and professionally with members, providers, and stakeholders, ensuring accurate information across all channels.</li><li>Ensure adherence to medical protocols, company policies, TATs, data protection, and quality standards across all case types.</li><li>Maintain accurate case records and prepare structured reports, dashboards, and insights to support decision-making and audits.</li><li>Analyze customer data, feedback, and operational trends to identify root causes and implement service and process improvements.</li><li>Coordinate with internal and external stakeholders (claims, medical, providers, network) to ensure seamless service delivery and alignment.</li><li>Manage high volumes of cases, prioritize effectively, meet deadlines, and maintain performance under pressure.</li><li>Demonstrate empathy and professionalism, ensuring a high-quality customer experience and working to reduce recurring complaints.</li><li>Exhibit accountability, integrity, and flexibility; support audits and quality initiatives and provide guidance/mentorship to junior team members.<br><br></li></ul><strong>Job Requirments<br><br></strong><ul><li>Bachelors Degree ; Medical background preferred.</li><li>2+ years experience in a Call Centre/ Customer Service environment, TPA Hospitals or Medical Centers exposure a plus.</li><li>Strong communication skills in English (additional languages are an advantage)</li><li>Good understanding of customer service principles and telephone etiquette</li><li>Physically fit to carry out duties.</li><li>Legally permitted to work in the country of operations.</li><li>Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.<br></li></ul>

<p>Seed O2 is the recovery studio of Seed Health and Wellness Centre. We're looking for a massage and bodywork practitioner to help our clients recover, reset, and look after their wellbeing over the long term.</p><p><br></p><p>This role suits someone who treats recovery as a practice rather than a one-off treatment. You'll work one-to-one with clients, build ongoing relationships, and have real ownership of your book of clients.</p><p><br></p><p><strong>What you'll do</strong></p><ul><li>Deliver massage and bodywork sessions focused on recovery, stress, and restoring the body</li><li>Get to know each client's goals and adjust your work to fit them</li><li>Build a returning client base, with support from the Seed O2 team</li><li>Work alongside Seed's clinical team where a client's needs call for it</li></ul><p><br></p><p><strong>Who we're looking for</strong></p><ul><li>A qualified massage therapist or bodywork practitioner with several years of hands-on experience in Qatar</li><li>A self-starter who is comfortable building her own client relationships</li><li>Someone with a genuine interest in recovery, nervous system health, and whole-person wellbeing</li><li>Additional modalities such as [lymphatic drainage, myofascial release, breathwork] are a plus</li></ul><p><br></p><p><strong>The arrangement</strong></p><p><strong>Commission-based, with flexible part-time or full-time hours. Your earnings grow as your client base does</strong></p><p><br></p><p><strong>Qualifications</strong></p><ul><li>Demonstrated expertise in mind-body modalities (e.g., yoga therapy, somatic practices, mindfulness, meditation, breathwork, or comparable disciplines) and the ability to integrate them into client-centered care.</li><li>Strong skills in client assessment, treatment planning, and progress tracking, with the capacity to tailor practices to diverse physical and emotional needs.</li><li>Excellent interpersonal, communication, and active listening skills, with a compassionate, trauma-informed, and culturally sensitive approach to working with clients.</li><li>Ability to collaborate within a multidisciplinary wellness team, contribute to group programs or workshops, and support a cohesive, holistic client experience.</li><li>Relevant professional certification or training in a recognized mind-body discipline; additional credentials in psychology, counseling, integrative health, or related fields are an advantage.</li><li>Experience working in wellness, healthcare, or therapeutic settings, preferably with an international or multicultural clientele.</li><li>Strong organizational skills, reliability in maintaining schedules and records, and a commitment to ethical practice and client confidentiality.</li><li>Comfort working on-site in Doha, Qatar, with readiness to engage in continuous professional development and alignment with SEED’s holistic wellness philosophy.</li></ul>

About Pulse Media NL<br><br>Pulse Media NL is seeking a reliable, organized, and customer-focused Customer Service Coordinator to join our remote team.<br><br>The successful candidate will support customers through email, chat, and other approved communication channels while coordinating requests, maintaining accurate records, and providing administrative support to internal teams.<br><br>This is an excellent opportunity for someone who enjoys helping people, communicating professionally, solving problems, and working independently in a remote environment.<br><br>Key Responsibilities<br><br>Respond to customer inquiries professionally and promptly. Handle routine customer questions and service requests. Create, update, and maintain accurate customer records. Monitor customer requests, tickets, and follow-up activities. Coordinate customer issues with appropriate internal teams. Provide customers with updates regarding outstanding requests. Identify and escalate complex or unresolved issues. Maintain accurate records of customer communications. Process forms, documents, and customer information. Update spreadsheets, CRM systems, and administrative trackers. Monitor assigned inboxes and communication channels. Prepare basic reports, summaries, and correspondence. Follow up on pending customer and administrative requests. Protect confidential customer and company information. Follow established customer-service, privacy, and data-protection procedures.<br><br>Requirements<br><br>High school diploma, GED, or equivalent. Strong written and verbal communication skills. Good customer-service and interpersonal skills. Basic to intermediate computer proficiency. Good typing and data-entry abilities. Strong attention to detail and accuracy. Good organizational and time-management skills. Ability to manage multiple tasks and priorities. Ability to work independently in a remote environment. Professional, dependable, and customer-focused attitude.<br><br>Reliable internet connection and access to a suitable remote-working environment.<br><br>Previous experience in customer service, administration, data entry, call-center support, CRM systems, or virtual assistance is an advantage but may not be required.<br><br>Preferred Skills<br><br>Experience with:<br><br>Microsoft Office, particularly Word and Excel. Google Workspace, including Gmail, Docs, and Sheets. CRM or customer-support platforms. Email and chat support systems. Ticketing or help-desk software. Cloud-based document and file-management systems. Remote collaboration and task-management tools. Training may be provided for company-specific systems and procedures.<br><br>Key Skills<br><br>Customer service Professional communication Problem solving Attention to detail Organization Time management Data entry CRM and database management Confidentiality Team coordination Reliability Independent working<br><br>What We Offer<br><br>Depending on the employment arrangement, Pulse Media NL may offer:Fully remote working opportunities. Full-time or part-time schedules where available. Structured onboarding and training. Professional remote working environment. Opportunities to develop customer-service and administrative skills. Training on modern digital business systems. Ongoing guidance and performance feedback. Opportunities for increased responsibility based on performance.<br><br>How To Apply<br><br>Interested candidates should submit an up-to-date CV/resume and a brief introduction explaining their interest in the Customer Service Coordinator – Remote position.<br><br>Entry-level candidates are welcome to apply if they demonstrate strong communication skills, reliability, organization, computer proficiency, attention to detail, and a willingness to learn.<br><br>Additional Information

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>LOCATION: </b>Doha, Qatar Financial Centre</p><p><b>TYPE: </b>Full-time, on-site</p><p><b>REPORTS TO: </b>CEO and Board, Ihsan LLC</p><p><b>RESIDENCY: </b>Based in Qatar or open to relocate</p><p><br></p><p><b>About Ihsan</b></p><p>Ihsan is a private messenger and a riba-free wallet in one app, built from the Ummah, for the Ummah. People chat, call, and send, save and give money in the same place, with no interest anywhere and no ads.</p><p>Ihsan LLC is headquartered in the Qatar Financial Centre. Our next step is Ihsan Gold: a token that records ownership of real, allocated physical Gold, which people can hold, give and transfer inside a chat. We are preparing to develop it with the QFC through its Digital Assets Lab, overseen by our Sharia board.</p><p><br></p><p><b>The role</b></p><p>You will be Ihsan's first compliance hire and our Money Laundering Reporting Officer. You will build our compliance and anti-money-laundering programme from the ground up, lead our relationship with Qatar's regulators, and take Ihsan Gold from the Lab to a licence. This is a hands-on leadership role with a direct line to the CEO and Board.</p><p><br></p><p><b>What you will do</b></p><p><i>REGULATORY LEADERSHIP</i></p><p>• Act as our primary contact with the QFC Authority, the QFC Regulatory Authority and the Qatar Central Bank.</p><p>• Lead our participation in the QFC Digital Assets Lab and prepare our licence application.</p><p>• Work with licensed payment partners and oversee their compliance as we launch Ihsan Pay.</p><p>• Track regulatory change in Qatar and our future markets, and brief the Board.</p><p><i>ANTI-MONEY LAUNDERING (MLRO)</i></p><p>• Design and own our AML and counter-terrorist-financing framework and business risk assessment.</p><p>• Set up customer onboarding, due diligence, enhanced due diligence and sanctions screening.</p><p>• Run transaction monitoring and file suspicious transaction reports with the authorities.</p><p>• Apply the travel rule to token transfers and train the whole team.</p><p><i>GOLD AND RESERVE CONTROLS</i></p><p>• Oversee daily reconciliation of tokens to gold held in the vault.</p><p>• Run due diligence on vault, custody and audit partners.</p><p>• Coordinate independent reserve audits and our published bar list.</p><p><i>GOVERNANCE</i></p><p>• Write and maintain our compliance policies and report regularly to the Board.</p><p>• Work with our Sharia board so that regulatory and Sharia requirements fit together.</p><p>• Own consumer protection, complaints and data protection.</p><p>• Grow the compliance team as Ihsan scales.</p><p><br></p><p><b>Why join Ihsan</b></p><p>• Help shape the first regulated framework for gold-backed Islamic money in Qatar, with the QFC.</p><p>• A founding role with real ownership and a direct line to the CEO and Board.</p><p>• Work alongside our Sharia board and a senior engineering team on a product used across the Ummah.</p><p>• A mission that matters: money without riba, and tools that answer to the people who use them.</p><p><br></p><p>The package will be discussed with shortlisted candidates.</p><p>We are looking forward to receive your application!</p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required experience</b></p><p>• 7+ years in compliance within financial services, including at least 3 years of hands-on AML/CFT work.</p><p>• Experience as an MLRO, deputy MLRO or Compliance Officer at a regulated firm.</p><p>• Direct experience with the QFCRA, the Qatar Central Bank or another GCC regulator (such as the FSRA, DFSA, VARA or CBB).</p><p>• Background in payments, e-money, digital assets or precious metals.</p><p>• Eligible for approval by the QFCRA as MLRO, and able to meet fit-and-proper requirements.</p><p>• Professional AML qualification, such as CAMS or an ICA diploma.</p><p>• Resident in Qatar, or ready to relocate to Doha.</p><p>• Fluent English.</p><p><br></p><p><b>A strong plus</b></p><p>• Arabic.</p><p>• Understanding of Islamic finance and AAOIFI standards.</p><p>• Experience with tokenisation, custody or a virtual asset licence application.</p><p>• Familiarity with travel-rule, KYC and blockchain analytics tools.</p><p>• Experience building a compliance function at a startup or fintech.</p><p><br></p><p><b>Who you are</b></p><p>• Principled, calm under scrutiny, and clear in writing.</p><p>• A builder who enjoys designing systems, not only reviewing them.</p><p>• Someone who sees compliance as an Amanah: protecting the people who trust us.</p></div>

<br><p><strong>Location:</strong> Doha, Qatar Financial Centre</p><p><strong>Type: </strong>Full-time, on-site</p><p><strong>Reports to: </strong>CEO and Board, Ihsan LLC</p><br><p><strong>Residency:</strong> Based in Qatar or open to relocate</p><br><p><strong>About Ihsan</strong></p><br><p>Ihsan is a private messenger and a riba-free wallet in one app, built from the Ummah, for the Ummah. People chat, call, and send, save and give money in the same place, with no interest anywhere and no ads.</p><br><p>Ihsan LLC is headquartered in the <strong>Qatar Financial Centre</strong>. Our next step is Ihsan Gold: a token that records ownership of real, allocated physical Gold, which people can hold, give and transfer inside a chat. We are preparing to develop it with the <strong>QFC</strong> through its <strong>Digital Assets Lab</strong>, overseen by our <strong>Sharia board</strong>.</p><br><p><strong>The role</strong></p><br><p>You will be Ihsan's first compliance hire and our Money Laundering Reporting Officer. You will build our compliance and anti-money-laundering programme from the ground up, lead our relationship with Qatar's regulators, and take Ihsan Gold from the Lab to a licence. This is a hands-on leadership role with a direct line to the CEO and Board.</p><br><p><strong>What you will do</strong></p><br><p><em><u>REGULATORY LEADERSHIP</u></em></p><br><ul><li><p>Act as our primary contact with the QFC Authority, the QFC Regulatory Authority and the Qatar Central Bank.</p></li><li><p>Lead our participation in the QFC Digital Assets Lab and prepare our licence application.</p></li><li><p>Work with licensed payment partners and oversee their compliance as we launch Ihsan Pay.</p></li><li><p>Track regulatory change in Qatar and our future markets, and brief the Board.</p></li></ul><br><p><em><u>ANTI-MONEY LAUNDERING (MLRO)</u></em></p><br><ul><li><p>Design and own our AML and counter-terrorist-financing framework and business risk assessment.</p></li><li><p>Set up customer onboarding, due diligence, enhanced due diligence and sanctions screening.</p></li><li><p>Run transaction monitoring and file suspicious transaction reports with the authorities.</p></li><li><p>Apply the travel rule to token transfers and train the whole team.</p></li></ul><br><p><em><u>GOLD AND RESERVE CONTROLS</u></em></p><br><ul><li><p>Oversee daily reconciliation of tokens to gold held in the vault.</p></li><li><p>Run due diligence on vault, custody and audit partners.</p></li><li><p>Coordinate independent reserve audits and our published bar list.</p></li></ul><br><p><em><u>GOVERNANCE</u></em></p><br><ul><li><p>Write and maintain our compliance policies and report regularly to the Board.</p></li><li><p>Work with our Sharia board so that regulatory and Sharia requirements fit together.</p></li><li><p>Own consumer protection, complaints and data protection.</p></li><li><p>Grow the compliance team as Ihsan scales.</p></li></ul><br><p><strong>Why join Ihsan</strong></p><br><ul><li><p>Help shape the first regulated framework for gold-backed Islamic money in Qatar, with the QFC.</p></li><li><p>A founding role with real ownership and a direct line to the CEO and Board.</p></li><li><p>Work alongside our Sharia board and a senior engineering team on a product used across the Ummah.</p></li><li><p>A mission that matters: money without riba, and tools that answer to the people who use them.</p></li></ul><br><p>The package will be discussed with shortlisted candidates.</p><p>We are looking forward to receive your application!</p><p><strong>Desired Candidate Profile</strong></p><br><p><em><u>REQUIRED</u></em></p><br><ul><li><p>7+ years in compliance within financial services, including at least 3 years of hands-on AML/CFT work.</p></li><li><p>Experience as an MLRO, deputy MLRO or Compliance Officer at a regulated firm.</p></li><li><p>Direct experience with the QFCRA, the Qatar Central Bank or another GCC regulator (such as the FSRA, DFSA, VARA or CBB).</p></li><li><p>Background in payments, e-money, digital assets or precious metals.</p></li><li><p>Eligible for approval by the QFCRA as MLRO, and able to meet fit-and-proper requirements.</p></li><li><p>Professional AML qualification, such as CAMS or an ICA diploma.</p></li><li><p>Resident in Qatar, or ready to relocate to Doha.</p></li><li><p>Fluent English.</p></li></ul><br><p><em><u>A STRONG PLUS</u></em></p><br><ul><li><p>Arabic.</p></li><li><p>Understanding of Islamic finance and AAOIFI standards.</p></li><li><p>Experience with tokenisation, custody or a virtual asset licence application.</p></li><li><p>Familiarity with travel-rule, KYC and blockchain analytics tools.</p></li><li><p>Experience building a compliance function at a startup or fintech.</p></li></ul><br><p><em><u>WHO YOU ARE</u></em></p><br><ul><li><p>Principled, calm under scrutiny, and clear in writing.</p></li><li><p>A builder who enjoys designing systems, not only reviewing them.</p></li><li><p>Someone who sees compliance as an Amanah: protecting the people who trust us.</p></li></ul>

<p>Head of Compliance & MLRO LOCATION: Doha, Qatar Financial Centre TYPE: Full-time, on-site REPORTS TO: CEO and Board, Ihsan LLC RESIDENCY: Based in Qatar or open to relocate About Ihsan Ihsan is a private messenger and a riba-free wallet in one app, built from the Ummah, for the Ummah. People chat, call, and send, save and give money in the same place, with no interest anywhere and no ads. Ihsan LLC is headquartered in the Qatar Financial Centre. Our next step is Ihsan Gold: a token that records ownership of real, allocated physical Gold, which people can hold, give and transfer inside a chat. We are preparing to develop it with the QFC through its Digital Assets Lab, overseen by our Sharia board. The role You will be Ihsan's first compliance hire and our Money Laundering Reporting Officer. You will build our compliance and anti-money-laundering programme from the ground up, lead our relationship with Qatar's regulators, and take Ihsan Gold from the Lab to a licence. This is a hands-on leadership role with a direct line to the CEO and Board. What you will do REGULATORY LEADERSHIP • Act as our primary contact with the QFC Authority, the QFC Regulatory Authority and the Qatar Central Bank. • Lead our participation in the QFC Digital Assets Lab and prepare our licence application. • Work with licensed payment partners and oversee their compliance as we launch Ihsan Pay. • Track regulatory change in Qatar and our future markets, and brief the Board. ANTI-MONEY LAUNDERING (MLRO) • Design and own our AML and counter-terrorist-financing framework and business risk assessment. • Set up customer onboarding, due diligence, enhanced due diligence and sanctions screening. • Run transaction monitoring and file suspicious transaction reports with the authorities. • Apply the travel rule to token transfers and train the whole team. GOLD AND RESERVE CONTROLS • Oversee daily reconciliation of tokens to gold held in the vault. • Run due diligence on vault, custody and audit partners. • Coordinate independent reserve audits and our published bar list. GOVERNANCE • Write and maintain our compliance policies and report regularly to the Board. • Work with our Sharia board so that regulatory and Sharia requirements fit together. • Own consumer protection, complaints and data protection. • Grow the compliance team as Ihsan scales. Why join Ihsan • Help shape the first regulated framework for gold-backed Islamic money in Qatar, with the QFC. • A founding role with real ownership and a direct line to the CEO and Board. • Work alongside our Sharia board and a senior engineering team on a product used across the Ummah. • A mission that matters: money without riba, and tools that answer to the people who use them. The package will be discussed with shortlisted candidates. We are looking forward to receive your application!</p><p>REQUIRED • 7+ years in compliance within financial services, including at least 3 years of hands-on AML/CFT work. • Experience as an MLRO, deputy MLRO or Compliance Officer at a regulated firm. • Direct experience with the QFCRA, the Qatar Central Bank or another GCC regulator (such as the FSRA, DFSA, VARA or CBB). • Background in payments, e-money, digital assets or precious metals. • Eligible for approval by the QFCRA as MLRO, and able to meet fit-and-proper requirements. • Professional AML qualification, such as CAMS or an ICA diploma. • Resident in Qatar, or ready to relocate to Doha. • Fluent English. A STRONG PLUS • Arabic. • Understanding of Islamic finance and AAOIFI standards. • Experience with tokenisation, custody or a virtual asset licence application. • Familiarity with travel-rule, KYC and blockchain analytics tools. • Experience building a compliance function at a startup or fintech. WHO YOU ARE • Principled, calm under scrutiny, and clear in writing. • A builder who enjoys designing systems, not only reviewing them. • Someone who sees compliance as an Amanah: protecting the people who trust us.</p>