Customer Service Jobs in Qatar

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Customer Service Representative (CSR) – Remote | Zendesk, Freshdesk, Salesforce Support | U.<br>S. Hours Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours (flexibility for evenings/weekends based on client needs) About the Role We’re hiring a Customer Service Representative (CSR) to handle high-volume customer support across phone, email, and chat .<br> You’ll be the frontline voice of the company , responsible for: Resolving customer issues quickly Delivering a positive support experience Maintaining strong communication under pressure If you’re someone who is empathetic, organized, and thrives in fast-paced environments , this role is for you.<br> What You’ll Own Customer Interaction &amp; Issue Resolution Handle 50–100 daily support tickets using platforms like: Zendesk Freshdesk Salesforce Service Cloud Respond via: Phone Email Live chat Social channels Aim for first-contact resolution (FCR) Escalate complex issues to Tier 2 or technical teams Ticket &amp; SLA Management Prioritize tickets based on urgency and SLA requirements Track and manage open cases to ensure timely resolution Document all interactions clearly in the system Maintain organized and complete ticket records Knowledge Base &amp; Efficiency Update internal knowledge bases and FAQs Create and improve: Response templates Macros Help reduce repetitive tickets through better documentation Customer Experience &amp; Feedback Communicate with empathy and professionalism Capture customer feedback (CSAT, NPS) Identify recurring issues and flag trends Escalate negative experiences for quick resolution Collaboration Work closely with: Product Engineering Operations teams Provide insights to improve customer experience and product quality Compliance &amp; Quality Ensure compliance with: GDPR HIPAA (if applicable) Maintain confidentiality when handling customer data Follow quality standards for all interactions What Success Looks Like High first-contact resolution rates Fast response and resolution within SLA Strong customer satisfaction (CSAT ≥ 90%) Clean, organized ticket management Positive feedback from customers and leadership What Makes You a Strong Fit Patient, empathetic, and customer-focused Strong communicator (written and verbal) Comfortable handling high ticket volumes Organized and detail-oriented Resilient under pressure Adaptable across different industries and customer types Requirements (Must-Have) Experience 1–2+ years in: Customer service Call center Support roles Experience using at least one platform: Zendesk Freshdesk Salesforce Service Cloud Skills Strong typing and multitasking ability Excellent written and verbal English Proficiency with: Microsoft Office Google Workspace Ability to manage multiple tickets and priorities simultaneously Nice to Have Multilingual support experience Industry exposure: SaaS E-commerce Healthcare Finance Experience in KPI-driven environments Familiarity with: Chatbots AI-powered support tools Tools You’ll Use Zendesk / Freshdesk / Salesforce Service Cloud Email &amp; chat systems Knowledge base tools Internal collaboration platforms What a Typical Day Looks Like Review and prioritize incoming tickets Respond to customer inquiries across channels Resolve issues or escalate when needed Update knowledge base with new solutions Collaborate with internal teams on complex cases Track feedback and improve support quality Clear or update ticket queue before end of day In short: You ensure every customer interaction ends with clarity, professionalism, and resolution.<br> Key Metrics (KPIs) First Contact Resolution (FCR) Average Handle Time (AHT) CSAT / NPS scores (target ≥ 90%) SLA adherence Ticket backlog management Interview Process Initial Phone Screen Video Interview with Pavago Recruiter Practical Task (handle sample tickets) Client Interview Offer &amp; Background Verification Apply Now If you’re a customer-first professional who can handle volume without compromising quality , we’d love to hear from you.<br> Apply now and become the voice that delivers exceptional customer experiences every day.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Issue materials against approved requisitions and maintain accurate transaction records.<br>Receive, verify, and process material requests and related documentation.<br>Maintain inventory records, stock movement logs, and material issue registers.<br>Update ERP or warehouse management systems with material transactions.<br>Prepare delivery notes, issue vouchers, receipts, and other warehouse documents.<br>Coordinate with warehouse personnel to ensure timely issuance of materials.<br>Respond to customer and internal department inquiries regarding material availability and status.<br>Ensure all documentation is complete, accurate, and properly filed.<br>Prepare daily, weekly, and monthly inventory and transaction reports.<br>Assist with stock verification, inventory audits, and reconciliation activities.<br>Maintain confidentiality of inventory records and company documentation.<br>Comply with company procedures, client requirements, and HSE policies.<br>Provide administrative and clerical support to warehouse and logistics operations as required.<br></span><br><span>RequirementsMinimum <b>2–5 years of experience</b> in customer service, warehouse administration, inventory control, or clerical support.<br>Diploma or equivalent qualification in Business Administration, Logistics, Supply Chain, or a related field.<br>Proficient in Microsoft Office applications (Excel, Word, Outlook) and ERP/warehouse management systems.<br>Experience in issuing materials, maintaining inventory records, and processing warehouse documentation.<br>Strong data entry and record-keeping skills with a high level of accuracy.<br>Good understanding of warehouse operations and inventory control procedures.<br>Excellent communication and customer service skills.<br>Ability to prepare reports and maintain organized documentation.<br>Good command of written and spoken English.<br></span><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the job Senior Cargo Customer Service Agent <p><strong>Job Purpose</strong></p><br> <p>The Cargo Customer Service Agent is responsible for providing high-quality customer service and operational support for cargo activities, ensuring efficient cargo reservations, shipment movement, flight planning, and coordination with customers and stakeholders. The role contributes to maximizing revenue opportunities, maintaining service excellence, and ensuring compliance with airline, safety, and regulatory standards.</p><br> <p><strong>Key Responsibilities</strong></p><br> <p><strong>Cargo Operations &amp; Coordination</strong></p><br> <ul><li>Ensure full compliance with all company, host country, safety, and security regulations related to cargo operations.</li><li>Coordinate closely with internal departments, customers, ground handling agents, and third-party service providers to ensure timely transfer and delivery of cargo shipments.</li><li>Monitor cargo movements and proactively address operational challenges to maintain service standards.</li><li>Support initiatives aimed at improving cargo sales performance and operational efficiency at the station.</li><li>Distribute operational updates, notifications, and service information to relevant internal and external stakeholders.</li><li>Promote awareness of cargo products and services among customers and internal teams.</li><li>Perform additional duties assigned by management as required.</li></ul> <p><strong>Customer Service</strong></p><br> <ul><li>Respond promptly and professionally to customer inquiries regarding cargo bookings, shipment status, and service requests.</li><li>Coordinate service recovery actions and corrective measures when disruptions occur, ensuring effective communication with stakeholders.</li><li>Monitor backlog and critical shipment situations and provide timely updates to minimize customer complaints.</li><li>Coordinate with operational teams and outstations for shipments requiring special handling or priority attention.</li><li>Assist in resolving shipment verification, finance reconciliation, and compliance-related queries.</li><li>Support billing and settlement processes by coordinating with IATA/CASS and relevant cargo offices.</li></ul> <p><strong>Reservations &amp; Capacity Management</strong></p><br> <ul><li>Process cargo booking requests accurately and enter reservations into the cargo management system in accordance with company procedures.</li><li>Coordinate with Revenue Management and Sales teams to optimize booking allocations and maximize flight utilization.</li><li>Arrange bookings with partner airlines, trucking providers, and other service partners for offline destinations when required.</li><li>Ensure booking information is communicated to ground handling agents within established timelines to support on-time flight departures.</li></ul> <p><strong>Sales Support</strong></p><br> <ul><li>Handle customer interactions with freight forwarders, shippers, and consignees through telephone and electronic communication channels.</li><li>Provide cargo rate quotations and assist customers with booking and forwarding requirements.</li><li>Support revenue generation by maximizing flight capacity utilization and promoting cargo services.</li><li>Assist in flight planning activities for export and import cargo operations.</li><li>Prepare operational and service reports, including flight departure and accounting updates.</li></ul> <p><strong>Qualifications &amp; Experience</strong></p><br> <ul><li>Bachelor's Degree or equivalent with a minimum of 1 year of relevant cargo, logistics, airline, or customer service experience.</li><li>IATA, UFTAA, or other aviation/cargo-related certifications.</li><li>Experience within airline cargo operations, freight forwarding, logistics, or ground handling services.</li><li>Knowledge of cargo reservation and shipment tracking systems.</li><li>Understanding of airline cargo operations and logistics processes.</li><li>Familiarity with cargo documentation, billing, and settlement procedures.</li><li>Excellent customer service and interpersonal skills.</li><li>Strong verbal and written communication skills in English.</li></ul> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> General Information <br> <br> Ref # <br> 26000096 <br> <br> Location <br> Qatar-Doha <br> <br> Job family <br> Cargo &amp; Airport Operations <br> <br> <ul><li><span>Closing Date:</span> <span>2026-08-01</span></li></ul><br> <br> <br> <br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> General Information <br> <br> Ref # <br> 226798 <br> <br> Location <br> Qatar-Doha <br> <br> Job family <br> Not Specified <br> <br> <ul><li><span>Closing Date:</span> <span>2026-07-23</span></li></ul><br> <br> <br> <br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Overview Of The Role:</b></p><p><br></p><ul><li>The Customer Service Associate plays a key role in delivering exceptional service to customers, maintaining store standards, managing inventory, and assisting with sales. This role involves handling customer inquiries and complaints, ensuring the store is well-stocked and visually appealing, and operating the cash register in accordance with company policies.</li><li>You will be an integral part of the retail team, aiming to enhance customer satisfaction and increase sales revenues. Success in this position involves maintaining a positive shopping environment, understanding customer needs, and efficiently managing sales processes.</li></ul><p><br></p><p><b>What You Will Do:</b></p><p><br></p><p>Customer Service &amp; Complaint Handling</p><p>&nbsp;</p><ul><li>Engage with customers to provide a high level of service and assist with their needs.</li><li>Address basic customer complaints and escalate issues as needed.</li></ul><p>&nbsp;</p><p>Visual Merchandising &amp; Store Maintenance</p><p>&nbsp;</p><ul><li>Ensure that the store is well-organized and adheres to company visual merchandising standards.</li><li>Regularly clean and maintain the sales floor to create an inviting shopping environment.</li></ul><p>&nbsp;</p><p>Stock Management &amp; Inventory</p><p>&nbsp;</p><ul><li>Actively participate in receiving new shipments and restocking the store.</li><li>Help manage inventory and ensure the store is fully stocked.</li></ul><p>&nbsp;</p><p>Sales Support (Upselling &amp; Cross-selling)</p><p>&nbsp;</p><ul><li>Recommend products to customers based on their needs, focusing on upselling and cross-selling.</li><li>Stay updated on product information to make informed recommendations.</li></ul><p>&nbsp;</p><p>Cash Register Operation</p><p>&nbsp;</p><ul><li>Operate the cash register, process transactions, and follow company policies for handling payments.</li><li>Ensure accurate cash handling and maintain a clean and organized checkout area.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required Skills To Be Successful:</b></p><p><br></p><ul><li>Strong verbal communication skills.</li><li>Exceptional customer service skills.</li><li>Attention to detail for maintaining store standards.</li><li>Ability to engage in upselling and cross-selling.</li></ul><p><br></p><p><b>What Qualifies You For The Role:</b></p><p><br></p><ul><li>Previous experience in customer-facing roles, with a focus on providing excellent service.</li><li>Strong verbal communication and interpersonal skills to interact with customers effectively.</li><li>Ability to maintain high store standards, both in terms of product organization and cleanliness.</li><li>Experience in operating cash registers and following cash handling procedures.</li></ul><p>&nbsp;</p></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking an experienced Customer Service Agent – Cargo Operations to support cargo operations, shipment documentation, revenue administration, and customer enquiries while ensuring efficient cargo processing and compliance with airline and IATA standards. This is a 6-month contract position based in Qatar.</p><br><p><strong>QUALIFICATIONS &amp; EXPERIENCE</strong></p><ul><li><p>Bachelor's degree or equivalent qualification</p></li><li><p>Minimum 1–2 years of experience in air cargo operations, cargo customer service, or airline cargo management</p></li><li><p>Proven experience handling cargo reservations, shipment documentation, Air Waybill (AWB) processing, and cargo accounting</p></li><li><p>Working knowledge of IATA cargo regulations, cargo handling procedures, and dangerous goods requirements</p></li><li><p>Experience using cargo management systems and Microsoft Office applications</p></li><li><p>Fluency in English is required; Arabic language proficiency is an advantage</p><br></li></ul><p><strong>SKILLS &amp; COMPETENCIES</strong></p><ul><li><p>Expertise in cargo booking, shipment acceptance, and Air Waybill (AWB) preparation</p></li><li><p>Capable of coordinating cargo reservations, shipment tracking, and customer enquiries</p></li><li><p>Adept at preparing cargo invoices, revenue documentation, and operational reports</p></li><li><p>Experience ensuring compliance with airline procedures, IATA regulations, and cargo handling standards</p></li><li><p>Proficiency in maintaining accurate shipment records and updating cargo management systems</p></li><li><p>Effective coordination with freight forwarders, airlines, internal departments, and external stakeholders</p></li><li><p>Strong attention to detail with excellent communication, problem-solving, and customer service capabilities</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Sales &amp; Customer Service Executive – Mobile &amp; Accessories</strong></p><p>We are hiring a Sales &amp; Customer Service Executive for our new Mobile &amp; Accessories store opening this month. The ideal candidate has 2–5 years of experience in the mobile and accessories retail market in Qatar, strong knowledge of current market trends and products, and excellent customer service skills. Arabic language proficiency (especially work-related fluency) is a strong advantage.</p><p><strong>Key Requirements:</strong></p><ul><li><p>2–5 years of relevant retail sales experience, specifically in mobile phones and accessories</p></li><li><p>Strong understanding of the Qatar mobile/accessories market and current trends</p></li><li><p>Arabic speaking preferred (work-related fluency a plus)</p></li><li><p>Immediate availability to join</p></li><li><p>Excellent communication and customer service skills</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>High School Diploma or equivalent is required; a Bachelor's degree in business or a related field is preferred.</li><li>Proven experience in sales or customer service roles, demonstrating a track record of success and exceeding targets.</li><li>Strong sales and negotiation skills, with the ability to close deals and build rapport with customers.</li><li>Excellent communication and interpersonal skills, with the ability to build relationships and communicate effectively.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: Less than 1 year related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Are you passionate about hospitality and fluent in Arabic? Park Hyatt Doha, a luxury 5-star hotel, is seeking a Guest Service Officer to deliver exceptional service and create unforgettable guest experiences.</span></p><br><br><b>Qualifications:</b><br><ul><li><span>1-2 years of experience in a front desk, guest service, or customer service role, preferably in a luxury hotel or hospitality setting.</span></li><li><span>Familiarity with hotel management systems (e.g., Opera, PMS) is an advantage.</span></li><li><span>Strong proficiency in customer service and problem-solving.</span></li><li><span>Flexibility and adaptability to work in a dynamic environment with varied shifts.</span></li><li><span>Excellent communication and interpersonal skills to interact effectively with guests and team members.</span></li></ul><p><span>If you’re ready to take your career to new heights and be part of something truly special, we want to hear from you! Join us at Park Hyatt Doha – where luxury meets opportunity.</span></p><br><p><span>Apply today and start your journey with us!</span><br><span>________________________________________</span><br><span><i>Park Hyatt Doha is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</i></span></p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br> <div>Job Description</div> <br> <p>We are seeking a warm, proactive, and service-driven Guest Service Agent (GSA) to join our hotel team in Doha. As part of the Front Office department, you will be responsible for delivering exceptional guest experiences from arrival to departure. The ideal candidate will have strong communication skills, a guest-focused attitude, and the ability to handle multiple tasks while maintaining high service standards.</p> <ul> <li>Welcome guests with a warm, professional greeting and assist with check-in and check-out procedures.</li> <li>Handle room assignments, key issuance, and update guest preferences accurately in the PMS.</li> <li>Assist guests with inquiries, special requests, and hotel information to ensure a comfortable stay.</li> <li>Coordinate with Housekeeping and Engineering to ensure room readiness, maintenance follow-ups, and guest requests are completed promptly.</li> <li>Upsell room categories and promote hotel services to maximize revenue.</li> <li>Manage incoming calls, messages, and guest requests in a timely and courteous manner.</li> <li>Coordinate with Concierge, Reservations, and other hotel departments to ensure smooth operations.</li> <li>Provide accurate information regarding hotel facilities, dining options, transportation, and nearby attractions.</li> <li>Handle guest feedback and concerns professionally, offering solutions or escalating issues to the Duty Manager when necessary.</li> <li>Follow up with guests on special requests, complaints, and service recovery actions.</li> <li>Process guest payments, room charges, deposits, and refunds accurately.</li> <li>Maintain proper documentation, reports, and shift handover notes.</li> <li>Ensure the lobby and front desk area remain clean, organized, and presentable at all times.</li> <li>Adhere to hotel security, safety, and confidentiality protocols.</li> <li>Verify guest identification, maintain visitor logs, and follow standard front-office procedures.</li> <li>Follow brand standards and service guidelines at all times.</li> </ul> <br> <div>Qualifications</div> <br> <ul> <li>Previous experience as a Guest Service Agent, Front Desk Agent, or in a hotel customer service role.</li> <li>Strong communication and interpersonal skills with a guest-first attitude.</li> <li>Proficiency in hotel PMS (e.g., Opera/Fidelio) is highly preferred.</li> <li>Good computer skills; proficiency in Microsoft Office applications.</li> <li>Fluency in English; Arabic or other languages are an advantage.</li> <li>Ability to multitask, stay calm under pressure, and work in a fast-paced hotel environment.</li> <li>Professional appearance, grooming, and positive attitude.</li> <li>Strong problem-solving skills and attention to detail.</li> <li>High school diploma or equivalent; hospitality-related qualifications are preferred.</li> <li>Willingness to work shifts, weekends, and public holidays.</li> </ul> <br> <div><br></div></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place.&nbsp;</p><br><p>Smiths Detection is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.</p><br><p>Our expertise spans 21 global offices, seven manufacturing sites and five R&amp;D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.&nbsp;&nbsp;</p><br><p>This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.</p><br><br>Job Description<br><p>You’ll need to be team oriented and flexible, with a really good approach to electronic repair and troubleshooting. You’ll be cross-trained on our products and you’ll be expected to follow complex schematics in isolating issues and in assembly.</p><br><p>You’ll be resolving issues, troubleshooting, installing, servicing, and repairing equipment at customer sites. That includes working on some special high-visibility projects and following up with customers.</p><br><p>Responsibilities:</p><br><ul><li>Meeting daily service and repair needs and drive customer satisfaction</li><li>Install, repair and maintain equipment in the field; providing customer training as required</li><li>Document all inspections, maintenance, and repair work</li><li>Reviews all logs for open issues and prepares formal reports to customers</li><li>Assesses product and equipment performance and recommend modifications or improvements</li></ul><p>You’ll work closely with colleagues and Technical Support staff. This is a role that requires some travel, and may also require the ability to work outside of normal business hours.</p><br><br>Qualifications<br><p><strong>Education/Training: </strong>Associates Degree or equivalent technical training. Electrical/Electronic Engineering related Degree. Computer literacy required, Experience with Mechanical, Electrical and&nbsp; advantage with IT/Networks experience.&nbsp;</p><br><p><strong>Experience:&nbsp;&nbsp;</strong> Minimum of three years’ overall relevant experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment. FSE’s should have a minimum of two years field experience with Electro-mechanical systems and preferred knowledge in IT networks. Candidate should have experience in installation, Integration, Testing and commissioning.</p><br><br>Additional Information<br><p>Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and&nbsp;lifestyle perspective.</p><br><p><strong>Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.</strong></p><br><p>We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.</p><br><p>At no time during the hiring process will Smiths Detection, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>YOUR LEGACY STARTS WITH US<br>At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms &amp; suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you’re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life’s most meaningful moments.&nbsp;<br>FIND PURPOSE IN YOUR PASSION<br>At The Ritz-Carlton, we firmly believe that our Ladies &amp; Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.<br>Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:<br>A rewarding career within one of the most recognized and prestigious luxury brands in the world.<br>Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry.&nbsp;<br>Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.<br>Consistent &amp; reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.<br>A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:<br>Exclusive training and leadership development programs<br>Recognition and rewards for exceptional service<br>Preferential Members Rates at Marriott Hotels Globally<br>Dining &amp; Wellness discounts for your family and you<br>Medical Insurance Coverage<br>An HR team dedicated to your success and wellbeing<br>OUR EXPECTATIONS FROM THE ROLE:<br>Our jobs aren’t just about serving guests during a banquet or event. Instead, we want to build an experience that is memorable and unique. Our Guest Event Experts are skilled in a wide range of event functions with responsibility for making sure the event is well-executed from start to finish. Whether setting up or breaking down the materials, transporting supplies, taking orders, interacting with guests, or anything in between, the Guest Event Expert makes transactions feel like part of the experience.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Event Experts – to get it right for our guests and our business each and every time.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: Less than 1-year related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>In joining Marriott Hotels, you join a portfolio of brands with Marriott International.&nbsp;<br>Be<br>where you can do your best work,&nbsp;<br>begin<br>your purpose,&nbsp;<br>belong<br>to an amazing global team, and&nbsp;<br>become<br>the best version of you.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Overview of the role</b></p><p>We are looking for a proactive and customer-focused Customer Service Representative – Commercial Vehicles to join our team in Qatar. In this role, you will be the first point of contact for customers, support daily showroom operations, and coordinate closely with sales, aftersales, warehouse, and logistics teams to ensure a smooth customer experience from inquiry through to delivery.</p><p><br></p><p><b>What you will do</b></p><p>•&nbsp;&nbsp;Act as the first point of contact for customer inquiries, complaints, and service requests.</p><p>•&nbsp;&nbsp;Support showroom operations and assist walk-in customers with their requirements.</p><p>•&nbsp;&nbsp;Coordinate with sales, aftersales, warehouse, and logistics teams to process orders and deliveries accurately and on time.</p><p>•&nbsp;&nbsp;Prepare delivery schedules and ensure all relevant documentation is complete.</p><p>•&nbsp;&nbsp;Maintain customer, vendor, stock, and transaction records with accuracy.</p><p>•&nbsp;&nbsp;Prepare invoices, support payment processing, and follow up on receivables.</p><p>•&nbsp;&nbsp;Help maintain service standards, safety compliance, and operational accuracy across all customer interactions.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required skills to be successful</b></p><p>•&nbsp;&nbsp;Bachelor’s degree</p><p>•&nbsp;&nbsp;Proven experience in customer service or a related support role.</p><p>•&nbsp;&nbsp;Experience with invoicing, delivery coordination, stock reporting, or related administrative tasks is an advantage.</p><p>•&nbsp;&nbsp;Proficiency in MS Office and familiarity with SAP or similar systems is preferred.</p><p><br></p><p><b>About the team</b></p><p>You will be part of FAMCO Qatar, working closely with a collaborative team across sales, aftersales, warehouse, and logistics functions. The team is focused on delivering excellent customer service, efficient operations, and a seamless experience for commercial vehicle customers.</p><p><br></p><p><b>What equips you for the role</b></p><p>•&nbsp;&nbsp;A customer-first mindset and a professional approach to handling inquiries and issues.</p><p>•&nbsp;&nbsp;Confidence in managing operational and administrative tasks with accuracy.</p><p>•&nbsp;&nbsp;The ability to build strong working relationships across teams and with customers.</p><p>•&nbsp;&nbsp;A practical understanding of showroom support, inventory coordination, and billing processes.</p><p>•&nbsp;&nbsp;Strong customer service, communication, and interpersonal skills.</p><p>•&nbsp;&nbsp;Ability to multitask and coordinate effectively across multiple departments.</p><p>•&nbsp;&nbsp;Good organizational skills with strong attention to detail.</p><p>•&nbsp;&nbsp;Problem-solving mindset and the ability to work well under pressure.</p></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Overview Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $4.5B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism. Reports directly to the Laundry Services Supervisor. Laundry Services Lead may share some of the same duties as their subordinates. Provides daily oversight of laundry staff and may be required to train newly employed laundry workers and provide expert answers to the questions of workers and patrons.</p><p>Responsibilities Oversee the laundry facilities and staff(direct and subcontracted) Providing excellent customer service Assist with exchange of linen to services members and guest Provide guidance and supervision to workers Able to evaluate services provided and report to Laundry Supervisor Ensure to maintain and monitor the production schedule, documentation and established standards within allowable time limits Reports any maintenance and or service-related issues and problems Provide data applicable to daily reports needed by leadership Performs other duties and assignments as required</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Must be able to obtain and maintain a valid driver s license</li><li>Must be Other Country National (OCN)</li><li>High school diploma preferred, but not required</li><li>Laundry Attendant experience a plus.</li><li>Custodial background and basic knowledge of hazardous chemicals and there use in the Leads area of responsibility</li><li>Must be able to communicate and coordinate activities with a multi-national and culturally diverse work force.</li><li>Possess knowledge of safety and environmental issues as they relate to Laundry Facility Support &amp; Management.</li><li>Accustomed to dealing at executive level.</li><li>Excellent teamwork and communication skills.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a warm, proactive, and service-driven Guest Service Agent (GSA) to join our hotel team in Doha. As part of the Front Office department, you will be responsible for delivering exceptional guest experiences from arrival to departure. The ideal candidate will have strong communication skills, a guest-focused attitude, and the ability to handle multiple tasks while maintaining high service standards.</p><p>Welcome guests with a warm, professional greeting and assist with check-in and check-out procedures. Handle room assignments, key issuance, and update guest preferences accurately in the PMS. Assist guests with inquiries, special requests, and hotel information to ensure a comfortable stay. Coordinate with Housekeeping and Engineering to ensure room readiness, maintenance follow-ups, and guest requests are completed promptly. Upsell room categories and promote hotel services to maximize revenue. Manage incoming calls, messages, and guest requests in a timely and courteous manner. Coordinate with Concierge, Reservations, and other hotel departments to ensure smooth operations. Provide accurate information regarding hotel facilities, dining options, transportation, and nearby attractions. Handle guest feedback and concerns professionally, offering solutions or escalating issues to the Duty Manager when necessary. Follow up with guests on special requests, complaints, and service recovery actions. Process guest payments, room charges, deposits, and refunds accurately. Maintain proper documentation, reports, and shift handover notes. Ensure the lobby and front desk area remain clean, organized, and presentable at all times. Adhere to hotel security, safety, and confidentiality protocols. Verify guest identification, maintain visitor logs, and follow standard front-office procedures. Follow brand standards and service guidelines at all times.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Previous experience as a Guest Service Agent, Front Desk Agent, or in a hotel customer service role.</li><li>Strong communication and interpersonal skills with a guest-first attitude.</li><li>Proficiency in hotel PMS (e.g., Opera/Fidelio) is highly preferred.</li><li>Good computer skills; proficiency in Microsoft Office applications.</li><li>Fluency in English; Arabic or other languages are an advantage.</li><li>Ability to multitask, stay calm under pressure, and work in a fast-paced hotel environment.</li><li>Professional appearance, grooming, and positive attitude.</li><li>Strong problem-solving skills and attention to detail.</li><li>High school diploma or equivalent; hospitality-related qualifications are preferred.</li><li>Willingness to work shifts, weekends, and public holidays.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>You ll need to be team oriented and flexible, with a really good approach to electronic repair and troubleshooting. You ll be cross-trained on our products and you ll be expected to follow complex schematics in isolating issues and in assembly. You ll be resolving issues, troubleshooting, installing, servicing, and repairing equipment at customer sites. That includes working on some special high-visibility projects and following up with customers.</p><p>Responsibilities:</p><ul><li>Meeting daily service and repair needs and drive customer satisfaction</li><li>Install, repair and maintain equipment in the field; providing customer training as required</li><li>Document all inspections, maintenance, and repair work</li><li>Reviews all logs for open issues and prepares formal reports to customers</li><li>Assesses product and equipment performance and recommend modifications or improvements</li></ul><p>You ll work closely with colleagues and Technical Support staff. This is a role that requires some travel, and may also require the ability to work outside of normal business hours.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications</h2><p>Education/Training: Associates Degree or equivalent technical training. Electrical/Electronic Engineering related Degree. Computer literacy required, Experience with Mechanical, Electrical and advantage with IT/Networks experience.</p><p>Experience: Minimum of three years overall relevant experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment. FSE s should have a minimum of two years field experience with Electro-mechanical systems and preferred knowledge in IT networks. Candidate should have experience in installation, Integration, Testing and commissioning.</p><p></p></section>

BUSINESS INTRODUCTIONMajid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.<br>JOB TITLECustomer Service Officer (On Ground) | Majid Al Futtaim Entertainment | Operations<br>ROLE SUMMARYTo provide exceptional food and beverage service to VOX Cinemas guests, ensuring a high standard of hospitality and a memorable cinema experience.<br>ROLE PROFILEGreet customers warmly and create a friendly, welcoming environment. Assist guests with ticket purchases, seat selections, and promotions at the counter or via digital kiosks. Handle cash, card, and digital transactions accurately using the POS system. Provide detailed information about movie schedules, cinema services, loyalty programs, and ongoing promotions. Upsell tickets, combo deals, and retail items to maximize revenue. Respond professionally to customer inquiries, feedback, and complaints to ensure a positive experience. Ensure the box office, lobby, and customer service counters are clean, organized, and presentable at all times. Monitor customer flow and provide assistance to avoid queues or delays. Coordinate with cinema operations and F&B teams to ensure smooth service and guest satisfaction. Maintain accurate records of transactions, refunds, and reports as required. Follow all company policies regarding hygiene, health, safety, and data security. Support colleagues and other departments during peak times, special events, and promotions. Uphold VOX Cinemas and Majid Al Futtaim Entertainment service standards at all times.<br>REQUIREMENTSMinimum 1 year of experience in F&B or hospitality; cinema or restaurant experience preferred. Strong communication and customer service skills, with a friendly and professional attitude. Ability to work under pressure in a fast-paced, guest-facing environment. Flexible to work shifts, including evenings, weekends, and public holidays. Adherence to hygiene, grooming, and uniform standards at all times.<br>WHAT WE OFFERAt Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us! Work in a friendly environment, where everyone shares positive vibes and excited about our future. Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.

Your Profile:<br><br><br> Proven ability to work under pressure in a fast paced, time sensitive environment Sound educational background with knowledge of the Service Industry, an added advantage Good oral and written communication skills – English & Arabic preferable Tolerance for stress in a fast-paced working environment. Adheres to policies and procedures Possesses good relationship building and interpersonal skills Ability to effectively contribute as a team member as part of a busy team<br><br><br>Our Offer:<br><br><br> Strong career support in an international environment. Great culture and colleagues. Multifarious benefit program.<br><br><br>Do you see a personal challenge in these versatile and responsible tasks? Then apply now!<br><br>We look forward to receiving your application!

✨ Customer Service Manager | ULTA Beauty | Qatar ✨<br>Do you have a passion for creating exceptional customer experiences and leading teams to deliver service excellence?<br>As ULTA Beauty prepares to launch in Qatar, we're looking for an experienced Customer Service Manager to play a key role in shaping the customer journey and bringing our brand promise to life across every touchpoint.<br>In this role, you'll lead initiatives that enhance customer satisfaction, build loyalty, and ensure a consistently exceptional experience both in-store and online. Working closely with store teams and leadership, you'll champion a customer-first culture while helping to establish ULTA Beauty as a leading beauty destination in Qatar.<br>What you'll be doing:• Developing and implementing customer experience strategies across retail stores• Leading, coaching, and inspiring teams to deliver outstanding customer service• Monitoring customer feedback, reviews, and satisfaction metrics to identify opportunities for improvement• Partnering with marketing teams on promotions, loyalty initiatives, and in-store events• Analyzing customer insights and behaviour to enhance the overall shopping experience• Resolving escalated customer concerns with professionalism and empathy• Ensuring store environments reflect a premium and welcoming beauty experience<br>We're looking for candidates with:• 7+ years of experience in customer experience, retail operations, or store management• Strong leadership and team development skills• Experience using CRM and customer feedback tools• A strong understanding of customer expectations within beauty, cosmetics, luxury, or retail environments• A passion for beauty, skincare, and delivering exceptional customer service<br>This is a unique opportunity to be part of the launch of ULTA Beauty in Qatar, helping to define the customer experience from day one while building your career with one of the region's leading retail groups.<br>Ready to help create the ultimate beauty experience? We'd love to hear from you.