وظائف خدمة عملاء - الدوحة قطر

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking an experienced Customer Service Agent – Cargo Operations to support cargo operations, shipment documentation, revenue administration, and customer enquiries while ensuring efficient cargo processing and compliance with airline and IATA standards. This is a 6-month contract position based in Qatar.</p><br><p><strong>QUALIFICATIONS &amp; EXPERIENCE</strong></p><ul><li><p>Bachelor's degree or equivalent qualification</p></li><li><p>Minimum 1–2 years of experience in air cargo operations, cargo customer service, or airline cargo management</p></li><li><p>Proven experience handling cargo reservations, shipment documentation, Air Waybill (AWB) processing, and cargo accounting</p></li><li><p>Working knowledge of IATA cargo regulations, cargo handling procedures, and dangerous goods requirements</p></li><li><p>Experience using cargo management systems and Microsoft Office applications</p></li><li><p>Fluency in English is required; Arabic language proficiency is an advantage</p><br></li></ul><p><strong>SKILLS &amp; COMPETENCIES</strong></p><ul><li><p>Expertise in cargo booking, shipment acceptance, and Air Waybill (AWB) preparation</p></li><li><p>Capable of coordinating cargo reservations, shipment tracking, and customer enquiries</p></li><li><p>Adept at preparing cargo invoices, revenue documentation, and operational reports</p></li><li><p>Experience ensuring compliance with airline procedures, IATA regulations, and cargo handling standards</p></li><li><p>Proficiency in maintaining accurate shipment records and updating cargo management systems</p></li><li><p>Effective coordination with freight forwarders, airlines, internal departments, and external stakeholders</p></li><li><p>Strong attention to detail with excellent communication, problem-solving, and customer service capabilities</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Sales &amp; Customer Service Executive – Mobile &amp; Accessories</strong></p><p>We are hiring a Sales &amp; Customer Service Executive for our new Mobile &amp; Accessories store opening this month. The ideal candidate has 2–5 years of experience in the mobile and accessories retail market in Qatar, strong knowledge of current market trends and products, and excellent customer service skills. Arabic language proficiency (especially work-related fluency) is a strong advantage.</p><p><strong>Key Requirements:</strong></p><ul><li><p>2–5 years of relevant retail sales experience, specifically in mobile phones and accessories</p></li><li><p>Strong understanding of the Qatar mobile/accessories market and current trends</p></li><li><p>Arabic speaking preferred (work-related fluency a plus)</p></li><li><p>Immediate availability to join</p></li><li><p>Excellent communication and customer service skills</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>High School Diploma or equivalent is required; a Bachelor's degree in business or a related field is preferred.</li><li>Proven experience in sales or customer service roles, demonstrating a track record of success and exceeding targets.</li><li>Strong sales and negotiation skills, with the ability to close deals and build rapport with customers.</li><li>Excellent communication and interpersonal skills, with the ability to build relationships and communicate effectively.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br> <div>Job Description</div> <br> <p>We are seeking a warm, proactive, and service-driven Guest Service Agent (GSA) to join our hotel team in Doha. As part of the Front Office department, you will be responsible for delivering exceptional guest experiences from arrival to departure. The ideal candidate will have strong communication skills, a guest-focused attitude, and the ability to handle multiple tasks while maintaining high service standards.</p> <ul> <li>Welcome guests with a warm, professional greeting and assist with check-in and check-out procedures.</li> <li>Handle room assignments, key issuance, and update guest preferences accurately in the PMS.</li> <li>Assist guests with inquiries, special requests, and hotel information to ensure a comfortable stay.</li> <li>Coordinate with Housekeeping and Engineering to ensure room readiness, maintenance follow-ups, and guest requests are completed promptly.</li> <li>Upsell room categories and promote hotel services to maximize revenue.</li> <li>Manage incoming calls, messages, and guest requests in a timely and courteous manner.</li> <li>Coordinate with Concierge, Reservations, and other hotel departments to ensure smooth operations.</li> <li>Provide accurate information regarding hotel facilities, dining options, transportation, and nearby attractions.</li> <li>Handle guest feedback and concerns professionally, offering solutions or escalating issues to the Duty Manager when necessary.</li> <li>Follow up with guests on special requests, complaints, and service recovery actions.</li> <li>Process guest payments, room charges, deposits, and refunds accurately.</li> <li>Maintain proper documentation, reports, and shift handover notes.</li> <li>Ensure the lobby and front desk area remain clean, organized, and presentable at all times.</li> <li>Adhere to hotel security, safety, and confidentiality protocols.</li> <li>Verify guest identification, maintain visitor logs, and follow standard front-office procedures.</li> <li>Follow brand standards and service guidelines at all times.</li> </ul> <br> <div>Qualifications</div> <br> <ul> <li>Previous experience as a Guest Service Agent, Front Desk Agent, or in a hotel customer service role.</li> <li>Strong communication and interpersonal skills with a guest-first attitude.</li> <li>Proficiency in hotel PMS (e.g., Opera/Fidelio) is highly preferred.</li> <li>Good computer skills; proficiency in Microsoft Office applications.</li> <li>Fluency in English; Arabic or other languages are an advantage.</li> <li>Ability to multitask, stay calm under pressure, and work in a fast-paced hotel environment.</li> <li>Professional appearance, grooming, and positive attitude.</li> <li>Strong problem-solving skills and attention to detail.</li> <li>High school diploma or equivalent; hospitality-related qualifications are preferred.</li> <li>Willingness to work shifts, weekends, and public holidays.</li> </ul> <br> <div><br></div></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a warm, proactive, and service-driven Guest Service Agent (GSA) to join our hotel team in Doha. As part of the Front Office department, you will be responsible for delivering exceptional guest experiences from arrival to departure. The ideal candidate will have strong communication skills, a guest-focused attitude, and the ability to handle multiple tasks while maintaining high service standards.</p><p>Welcome guests with a warm, professional greeting and assist with check-in and check-out procedures. Handle room assignments, key issuance, and update guest preferences accurately in the PMS. Assist guests with inquiries, special requests, and hotel information to ensure a comfortable stay. Coordinate with Housekeeping and Engineering to ensure room readiness, maintenance follow-ups, and guest requests are completed promptly. Upsell room categories and promote hotel services to maximize revenue. Manage incoming calls, messages, and guest requests in a timely and courteous manner. Coordinate with Concierge, Reservations, and other hotel departments to ensure smooth operations. Provide accurate information regarding hotel facilities, dining options, transportation, and nearby attractions. Handle guest feedback and concerns professionally, offering solutions or escalating issues to the Duty Manager when necessary. Follow up with guests on special requests, complaints, and service recovery actions. Process guest payments, room charges, deposits, and refunds accurately. Maintain proper documentation, reports, and shift handover notes. Ensure the lobby and front desk area remain clean, organized, and presentable at all times. Adhere to hotel security, safety, and confidentiality protocols. Verify guest identification, maintain visitor logs, and follow standard front-office procedures. Follow brand standards and service guidelines at all times.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Previous experience as a Guest Service Agent, Front Desk Agent, or in a hotel customer service role.</li><li>Strong communication and interpersonal skills with a guest-first attitude.</li><li>Proficiency in hotel PMS (e.g., Opera/Fidelio) is highly preferred.</li><li>Good computer skills; proficiency in Microsoft Office applications.</li><li>Fluency in English; Arabic or other languages are an advantage.</li><li>Ability to multitask, stay calm under pressure, and work in a fast-paced hotel environment.</li><li>Professional appearance, grooming, and positive attitude.</li><li>Strong problem-solving skills and attention to detail.</li><li>High school diploma or equivalent; hospitality-related qualifications are preferred.</li><li>Willingness to work shifts, weekends, and public holidays.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>You ll need to be team oriented and flexible, with a really good approach to electronic repair and troubleshooting. You ll be cross-trained on our products and you ll be expected to follow complex schematics in isolating issues and in assembly. You ll be resolving issues, troubleshooting, installing, servicing, and repairing equipment at customer sites. That includes working on some special high-visibility projects and following up with customers.</p><p>Responsibilities:</p><ul><li>Meeting daily service and repair needs and drive customer satisfaction</li><li>Install, repair and maintain equipment in the field; providing customer training as required</li><li>Document all inspections, maintenance, and repair work</li><li>Reviews all logs for open issues and prepares formal reports to customers</li><li>Assesses product and equipment performance and recommend modifications or improvements</li></ul><p>You ll work closely with colleagues and Technical Support staff. This is a role that requires some travel, and may also require the ability to work outside of normal business hours.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications</h2><p>Education/Training: Associates Degree or equivalent technical training. Electrical/Electronic Engineering related Degree. Computer literacy required, Experience with Mechanical, Electrical and advantage with IT/Networks experience.</p><p>Experience: Minimum of three years overall relevant experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment. FSE s should have a minimum of two years field experience with Electro-mechanical systems and preferred knowledge in IT networks. Candidate should have experience in installation, Integration, Testing and commissioning.</p><p></p></section>

BUSINESS INTRODUCTIONMajid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.<br>JOB TITLECustomer Service Officer (On Ground) | Majid Al Futtaim Entertainment | Operations<br>ROLE SUMMARYTo provide exceptional food and beverage service to VOX Cinemas guests, ensuring a high standard of hospitality and a memorable cinema experience.<br>ROLE PROFILEGreet customers warmly and create a friendly, welcoming environment. Assist guests with ticket purchases, seat selections, and promotions at the counter or via digital kiosks. Handle cash, card, and digital transactions accurately using the POS system. Provide detailed information about movie schedules, cinema services, loyalty programs, and ongoing promotions. Upsell tickets, combo deals, and retail items to maximize revenue. Respond professionally to customer inquiries, feedback, and complaints to ensure a positive experience. Ensure the box office, lobby, and customer service counters are clean, organized, and presentable at all times. Monitor customer flow and provide assistance to avoid queues or delays. Coordinate with cinema operations and F&B teams to ensure smooth service and guest satisfaction. Maintain accurate records of transactions, refunds, and reports as required. Follow all company policies regarding hygiene, health, safety, and data security. Support colleagues and other departments during peak times, special events, and promotions. Uphold VOX Cinemas and Majid Al Futtaim Entertainment service standards at all times.<br>REQUIREMENTSMinimum 1 year of experience in F&B or hospitality; cinema or restaurant experience preferred. Strong communication and customer service skills, with a friendly and professional attitude. Ability to work under pressure in a fast-paced, guest-facing environment. Flexible to work shifts, including evenings, weekends, and public holidays. Adherence to hygiene, grooming, and uniform standards at all times.<br>WHAT WE OFFERAt Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us! Work in a friendly environment, where everyone shares positive vibes and excited about our future. Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.

Your Profile:<br><br><br> Proven ability to work under pressure in a fast paced, time sensitive environment Sound educational background with knowledge of the Service Industry, an added advantage Good oral and written communication skills – English & Arabic preferable Tolerance for stress in a fast-paced working environment. Adheres to policies and procedures Possesses good relationship building and interpersonal skills Ability to effectively contribute as a team member as part of a busy team<br><br><br>Our Offer:<br><br><br> Strong career support in an international environment. Great culture and colleagues. Multifarious benefit program.<br><br><br>Do you see a personal challenge in these versatile and responsible tasks? Then apply now!<br><br>We look forward to receiving your application!

✨ Customer Service Manager | ULTA Beauty | Qatar ✨<br>Do you have a passion for creating exceptional customer experiences and leading teams to deliver service excellence?<br>As ULTA Beauty prepares to launch in Qatar, we're looking for an experienced Customer Service Manager to play a key role in shaping the customer journey and bringing our brand promise to life across every touchpoint.<br>In this role, you'll lead initiatives that enhance customer satisfaction, build loyalty, and ensure a consistently exceptional experience both in-store and online. Working closely with store teams and leadership, you'll champion a customer-first culture while helping to establish ULTA Beauty as a leading beauty destination in Qatar.<br>What you'll be doing:• Developing and implementing customer experience strategies across retail stores• Leading, coaching, and inspiring teams to deliver outstanding customer service• Monitoring customer feedback, reviews, and satisfaction metrics to identify opportunities for improvement• Partnering with marketing teams on promotions, loyalty initiatives, and in-store events• Analyzing customer insights and behaviour to enhance the overall shopping experience• Resolving escalated customer concerns with professionalism and empathy• Ensuring store environments reflect a premium and welcoming beauty experience<br>We're looking for candidates with:• 7+ years of experience in customer experience, retail operations, or store management• Strong leadership and team development skills• Experience using CRM and customer feedback tools• A strong understanding of customer expectations within beauty, cosmetics, luxury, or retail environments• A passion for beauty, skincare, and delivering exceptional customer service<br>This is a unique opportunity to be part of the launch of ULTA Beauty in Qatar, helping to define the customer experience from day one while building your career with one of the region's leading retail groups.<br>Ready to help create the ultimate beauty experience? We'd love to hear from you.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> <strong>Purpose of Role:</strong> </p> <p>The role of Customer Service Representative is to manage customer interactions via the voice channel. As the first point of contact, the candidate will play a key role in resolving customer inquiries, providing accurate information, and delivering a professional and personalized phone support experience. This role requires excellent communication skills, patience, and a customer-first attitude.</p> <p> </p> <p> <strong>Accountability &amp; Responsibilities of Role:</strong> </p> <p> Handle inbound and/or outbound calls to assist customers with inquiries, issues, and service requests.</p> <p> Provide accurate, clear, and concise information regarding products, services, policies, or procedures.</p> <p> Troubleshoot and resolve customer issues efficiently while maintaining a positive tone and demeanor.</p> <p> Escalate complex or unresolved cases to the appropriate teams or supervisors when needed.</p> <p> Document all customer interactions accurately in the CRM or ticketing system.</p> <p> Follow defined scripts, guidelines, and compliance procedures where applicable.</p> <p> Meet or exceed individual performance targets such as Average Handle Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT).</p> <p> </p> <p> <strong>Position Requirements:</strong> </p> <p> <strong>Education Background:</strong> </p> <p> High School Certificate or Diploma.</p> <p> Additional training or certification in Customer Service, Communication, or Call Center Operations is a plus.</p> <p> <strong>Work Experience:</strong> </p> <p> 1 3 years of experience in a voice-based customer support or call center role. </p> <p> Experience with call center platforms (e.g., Avaya, Genesys, NICE inContact) preferred. </p> <p> Familiarity with CRM systems and ticketing tools. </p> <p> Exposure to industry-specific practices (e.g., telecom, retail, banking) is an advantage. </p> <p> Proven ability to handle high call volumes with professionalism and empathy. </p> <p> Strong problem-solving skills and ability to remain calm under pressure. </p> <p> Experience in multi-channel support (e.g., chat, email) is a plus.</p> <p> </p> <p> <strong>Work Environment &amp; Schedule:</strong> </p> <p> Hybrid/Remote options available based on location.</p> <p> Rotational shifts including weekends or holidays, as needed.</p> <p> </p> <p> <strong>Key Competencies: </strong> </p> <p> Networking &amp; Influencing Collaboratively: Developing rapport with a diverse range of people. Building and leveraging networks horizontally and vertically. Proactively influencing and persuading others to gain support for initiatives. Maintaining collaborative stakeholder relationships. </p> <p> Delivering Results &amp; Fostering Ownership: Drive for improving business results and attaining higher levels of performance. </p> <p> Building Customer Value: Gaining insights into internal and/or external customers experience. Anticipating their needs and demonstrating concern for satisfying them. Building productive customer relationships. Ensuring clear communication to customers on expectations and beyond.</p> <p> </p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job ID 73681</p><p>Career Level Executive</p><p>Experience 3 Years</p><p>Gender Female</p><p>Qualifications Diploma</p><p>About the Position</p><p>High Trading International (HTI), a leading name in the industry, is looking for a Customer Service Agent to join our dynamic team. The ideal candidate will have solid experience in customer service and call center environments, with a proactive attitude and the ability to work under pressure in a fast-paced, target-driven setting. Key Responsibilities: Handle inbound and outbound customer calls in a professional manner. Resolve customer queries and complaints effectively and efficiently. Achieve daily/weekly outbound calling targets and KPIs. Maintain accurate and detailed records of customer interactions. Provide after-sales support and ensure client satisfaction. Coordinate with internal departments to fulfill customer needs. Deliver excellent communication and customer service at all times. Requirements: Diploma or equivalent education required. 3 to 5 years of experience in a similar role (call center/customer service). Strong outbound calling experience with a focus on target achievement. Fluent in Arabic and English (spoken and written). Ability to remain calm and professional under pressure. Proficient in CRM and call center tools. Strong communication, interpersonal, and problem-solving skills.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Diploma or equivalent education required.</p><p>3 to 5 years of experience in a similar role (call center/customer service).</p><p>Strong outbound calling experience with a focus on target achievement.</p><p>Fluent in Arabic and English (spoken and written).</p><p>Ability to remain calm and professional under pressure.</p><p>Proficient in CRM and call center tools.</p><p>Strong communication, interpersonal, and problem-solving skills.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a motivated and customer-focused Customer Service Representative Role - Remote to join our growing remote team. In this role, you will be the primary point of contact for customers, delivering exceptional support, resolving inquiries, and ensuring a positive customer experience across multiple communication channels. The ideal candidate is a strong communicator, an effective problem solver, and passionate about helping customers succeed. Key Responsibilities Customer Support &amp; Communication Respond promptly and professionally to customer inquiries via phone, email, and live chat. Provide accurate information regarding products, services, billing, and company policies. Assist customers with account management, order tracking, troubleshooting, and general support requests. Deliver empathetic, solution-focused service that enhances customer satisfaction. Issue Resolution Investigate and resolve customer concerns efficiently and effectively. Escalate complex issues to the appropriate departments when necessary. Maintain accurate records of customer interactions, inquiries, and resolutions. Follow up with customers to ensure issues are fully resolved and expectations are met. Customer Experience Build and maintain positive customer relationships through professional communication. Support customer retention by consistently providing high-quality service. Collect customer feedback and share insights to help improve products, services, and processes. Contribute to a collaborative and customer-centric team culture. Administrative &amp; Systems Support Utilize CRM platforms and customer support tools to manage and track customer interactions. Maintain accurate customer records and documentation. Assist in updating internal knowledge bases and support resources. Adhere to company policies, procedures, and service standards. What We Offer Fully remote work environment. Competitive compensation based on experience and qualifications. Opportunities for professional development and career advancement. Supportive, collaborative, and inclusive team culture. Healthy work-life balance within a remote-first organization. Long-term growth opportunities with an expanding company. Diversity &amp; Inclusion We are committed to building a diverse, equitable, and inclusive workplace where all employees feel valued, respected, and empowered to succeed. We welcome applicants from all backgrounds, experiences, and perspectives.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>2 years of experience in customer service, customer support, or a related field.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Ability to manage multiple tasks in a fast-paced environment.</li><li>Professional, reliable, and customer-focused mindset.</li><li>Strong organizational skills with attention to detail.</li><li>Ability to work independently in a remote environment.</li><li>Basic computer proficiency, including Microsoft Office or equivalent software.</li><li>High school diploma or equivalent.</li><li>Preferred Experience using CRM software and customer support platforms.</li><li>Additional education, certifications, or relevant training.</li></ul><p></p></section>

<p>Begin your journey with us in food &amp; beverage front-of-house operations. We are actively looking for candidates for the following business unit:&nbsp;</p><p>Qatar Duty Free Company – A world of exclusives awaits you at one of the largest duty-free areas in the world, Qatar Duty Free.&nbsp;</p><p>The award-winning shopping emporium boasts of more than 90 elegant boutiques and affordable retail stores, as well as more than 30 restaurants and cafés covering over 40,000 square meters at the world's best airport, Hamad International Airport.</p><p>The F&amp;B Team Member supports the Management team in efficiently operating the restaurant by maintaining exceptional service standards, increasing sales, and exceeding guest expectations.</p><ul><li>Follow the sequence of service of the outlet to adhere to the required service standards in order to maintain consistency in the food &amp; beverage quality.</li><li>Greet customers in a warm and friendly manner by remaining attentive throughout their visit, and providing them with a prompt and efficient service.</li><li>Ensure that all mandatory training is attended to enhance knowledge and improve service standards.</li><li>Take food and beverage orders in a professional manner by taking every opportunity that arises to maximize sales in a discreet manner.</li><li>Organize and carry out all mise-en-place duties prior to and after service by adhering to the required standards to make sure the presentation is aligned with the restaurant’s brand and vision and productivity is maximized.&nbsp;</li><li>Report all complaints and/or problems immediately and discreetly to the Supervisor/Restaurant Manager to ensure appropriate actions are taken and maintain guest satisfaction at all times.</li></ul><p>Be part of an extraordinary story<br>Your skills.&nbsp;</p><p>Your imagination.</p><p>Your ambition.&nbsp;</p><p>Here, there are no boundaries to your potential and the impact you can make.&nbsp;</p><p>You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.&nbsp;</p><p>You have the chance to be a part of our future, and build the life you want while being part of an international community.&nbsp;</p><p>Our best is here and still to come.&nbsp;</p><p>To us, impossible is only a challenge.</p><p>Join us as we dare to achieve what’s never been done before.</p><p>&nbsp;</p><p><strong>The successful candidate will have the following:</strong></p><ul><li>Basic Literacy and Numeracy skills</li><li>English communication skills with entry-level roles</li><li>No prior job-related work experience<br>Our story started with four aircraft.&nbsp;</li></ul><p>Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow.&nbsp;</p><p>We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.&nbsp;</p><p>So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story.</p><p>&nbsp;A story of spectacular growth and determination.</p><p>Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p>

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Purpose Summary<br><br>The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group’s products and services and encouraging customers to increase their business with the Group.<br><br>Essential Duties & Responsibilities By Dimensions<br><br> Shareholder & Financial: Proactively market the Group’s products to increase sales volume and profitability, and to achieve or exceed set targets and goals. Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes. Implements KPI’s and best practices for Associate, Customer Services Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations. Attends and resolves all customer queries at the branch within specified TAT to ensure customer satisfaction. Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention. To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group. Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc. Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc. Coordinate with tellers and branch operations staff on an “as is needed” basis to ensure smooth operations, and timely and friendly service delivery. Receive loan applications from customers and prepare the corresponding loan agreements, prepare Foreign Bills for Collection (FBC) requests, check dormant accounts, and approve customers’ signatures. Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary. Refer to Manager, Customer Services for any unresolved queries on transactions handled. Monitors the service standards operational in the branches and looks for creative ways to improve service delivery. Ensures compliance to internal service quality standards and compliance to audit requirements Learning & Knowledge: Possess working knowledge of branch customer service to carry out duties and responsibilities. Identify related areas for professional development of self. Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field.<br><br>Education And Experience Requirements<br><br> College Diploma<br><br>OR<br><br> Bachelors Degree (Relevant Major) No years of experience required<br><br>Note: you will be required to attach the following:<br><br>Resume/CVPassport QIDEducation Certificate Birth Certificate

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Purpose Summary<br><br>The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group’s products and services and encouraging customers to increase their business with the Group.<br><br>Essential Duties & Responsibilities By Dimensions<br><br> Shareholder & Financial: Proactively market the Group’s products to increase sales volume and profitability, and to achieve or exceed set targets and goals. Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes. Implements KPI’s and best practices for Associate, Customer Services Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations. Attends and resolves all customer queries at the branch within specified TAT to ensure customer satisfaction. Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention. To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group. Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc. Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc. Coordinate with tellers and branch operations staff on an “as is needed” basis to ensure smooth operations, and timely and friendly service delivery. Receive loan applications from customers and prepare the corresponding loan agreements, prepare Foreign Bills for Collection (FBC) requests, check dormant accounts, and approve customers’ signatures. Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary. Refer to Manager, Customer Services for any unresolved queries on transactions handled. Monitors the service standards operational in the branches and looks for creative ways to improve service delivery. Ensures compliance to internal service quality standards and compliance to audit requirements Learning & Knowledge: Possess working knowledge of branch customer service to carry out duties and responsibilities. Identify related areas for professional development of self. Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field.<br><br>Education And Experience Requirements<br><br> College Diploma<br><br>OR<br><br> Bachelors Degree (Relevant Major) No years of experience required<br><br>Note: you will be required to attach the following:<br><br>Resume/CVPassport QIDEducation Certificate Birth Certificate

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Greet customers, listen to their concerns, and accurately document vehicle issues and service requests.</p></li><li><p>Prepare job cards and communicate customer concerns to technicians.</p></li><li><p>Provide cost estimates, repair timelines, and obtain customer approvals.</p></li><li><p>Advise customers on recommended services, maintenance schedules, and warranty coverage.</p></li><li><p>Follow up on work progress and keep customers updated.</p></li><li><p>Ensure all completed services are reviewed and explained to customers before vehicle handover.</p></li><li><p>Handle customer complaints professionally and escalate issues when required.</p></li><li><p>Maintain service records and ensure documentation accuracy.</p></li><li><p>Promote additional services, accessories, and value-added offerings.</p></li><li><p>Coordinate with parts, body shop, and technicians to ensure timely service delivery.</p></li><li><p>Ensure a high level of customer satisfaction and retention.&nbsp;&nbsp;</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor's Degree in any engineering field (preferrably Mechanical).</p></li><li><p>Minimum 2 years of experience in the same role.</p></li><li><p>Bilingual - Fluent in Arabic &amp; English.</p></li><li><p>Strong customer service skills.</p></li><li><p>Ability to coordinate &amp; organize the scheduling of clients service requirements.</p></li><li><p>Strong technical knowledge to be able to diagnose vehicles accurately and communicate with the workshop technicians smoothly.&nbsp;</p></li><li><p>Ability to negotiate with customers and achieve the upselling targets.</p></li></ul><p></p></section>

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Purpose Summary<br><br>The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group’s products and services and encouraging customers to increase their business with the Group.<br><br>Essential Duties & Responsibilities By Dimensions<br><br> Shareholder & Financial: Proactively market the Group’s products to increase sales volume and profitability, and to achieve or exceed set targets and goals. Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes. Implements KPI’s and best practices for Associate, Customer Services Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations. Attends and resolves all customer queries at the branch within specified TAT to ensure customer satisfaction. Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention. To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group. Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc. Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc. Coordinate with tellers and branch operations staff on an “as is needed” basis to ensure smooth operations, and timely and friendly service delivery. Receive loan applications from customers and prepare the corresponding loan agreements, prepare Foreign Bills for Collection (FBC) requests, check dormant accounts, and approve customers’ signatures. Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary. Refer to Manager, Customer Services for any unresolved queries on transactions handled. Monitors the service standards operational in the branches and looks for creative ways to improve service delivery. Ensures compliance to internal service quality standards and compliance to audit requirements Learning & Knowledge: Possess working knowledge of branch customer service to carry out duties and responsibilities. Identify related areas for professional development of self. Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field.<br><br>Education And Experience Requirements<br><br> College Diploma<br><br>OR<br><br> Bachelors Degree (Relevant Major) 2 years of experience required<br><br>Note: you will be required to attach the following:<br><br>Resume/CVPassport QIDEducation Certificate Birth Certificate

<p>About the Role We're looking for a customer-focused and proactive Remote Customer Support Specialist to join our growing team. In this role, you'll help create exceptional customer experiences by providing timely support, resolving inquiries, and communicating effectively across multiple channels. If you enjoy helping people, solving problems, and delivering outstanding service, we'd love to hear from you. Key Responsibilities Customer Support Respond to customer inquiries via email, live chat, and phone in a professional and timely manner. Provide accurate information about products, services, policies, and processes. Assist customers with account questions, order updates, troubleshooting, and general support. Deliver empathetic, solution-oriented service that ensures a positive customer experience. Issue Resolution Investigate and resolve customer concerns efficiently. Escalate complex issues to the appropriate internal teams when needed. Accurately document customer interactions and resolutions in the CRM system. Follow up with customers to confirm issues have been fully resolved. Customer Experience Build lasting customer relationships through friendly, clear, and professional communication. Collect customer feedback and share insights that help improve products and services. Contribute to customer retention by consistently delivering high-quality support. Collaborate with teammates to maintain a positive, customer-first culture. Systems &amp; Administrative Support Use CRM platforms, support software, and communication tools effectively. Keep customer records accurate and up to date. Assist in maintaining internal knowledge bases, FAQs, and support documentation. Follow company procedures and quality standards to ensure consistent service. Qualifications 1 2 years of experience in customer support, customer service, or a related role. Excellent written and verbal communication skills. Strong problem-solving abilities with a customer-first mindset. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Professional, dependable, patient, and detail-oriented. Strong organizational and time management skills. Comfortable working independently in a remote environment. Experience with CRM platforms and customer support software is an advantage. Proficiency with Microsoft Office or similar productivity tools. High school diploma or equivalent required; additional education or relevant certifications are a plus. What We Offer Fully remote work with flexible scheduling. Competitive compensation based on experience and qualifications. Opportunities for professional development and career growth. A collaborative, supportive, and inclusive team environment. The opportunity to make a meaningful impact on customer satisfaction and company success. Long-term career opportunities within a growing organization. Diversity &amp; Inclusion We are committed to fostering a diverse, equitable, and inclusive workplace where everyone feels welcomed, respected, and empowered to succeed. We encourage applications from individuals of all backgrounds, experiences, and perspectives.</p><p><strong>Desired Candidate Profile</strong></p><p>1 2 years of experience in customer support, customer service, or a related role. Excellent written and verbal communication skills. Strong problem-solving abilities with a customer-first mindset. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Professional, dependable, patient, and detail-oriented. Strong organizational and time management skills. Comfortable working independently in a remote environment. Experience with CRM platforms and customer support software is an advantage. Proficiency with Microsoft Office or similar productivity tools. High school diploma or equivalent required; additional education or relevant certifications are a plus.</p>

DEDIENNE AEROSPACE is a world leader in design, manufacturing and maintenance of aeronautical tooling. For more than 50 years, our products have demonstrated our expertise, quality of service and technique, all at the cutting edge of industrial performance, in order to provide maximum satisfaction to our customers (aircraft manufacturers, engine manufacturers, MRO companies, leasers, and others).<br>DEDIENNE AEROSPACE is an international company that operates on every continent and close to its customers, ensuring proximity and a high-quality after-sales service in locations such as Miami, Cincinnati, Querétaro, Dubai, Singapore, Zhuhai, Shanghai, Derby, Doha, Istanbul, Jeddah, Toulouse, Paris and many more locations worldwide. The diverse range of licenses acquired (e.g. with manufacturers of engines, aircraft and equipment), as well as our partnerships with Original Equipment Manufacturers, enable us to position ourselves on the market with strength and credibility and guarantee our sustainable growth.<br>Our employees with their variety of cultural backgrounds and nationalities – are our biggest asset, and actively participating in dynamic, ambitious projects with robust values advocated by the company: working in a company of moderate size yet operating on an international scale, while gearing each project towards one objective and that is customer satisfaction.<br><br>If you are a graduating student or a recent graduate who is motivated, eager to learn, and interested in gaining experience in a diverse and international environment, we invite you to apply for this internship opportunity!<br>Job Overview:We are seeking a motivated and enthusiastic graduating student or recent graduate to join our Customer Services team as an Engineering Intern. This internship offers an excellent opportunity to gain hands-on experience in aerospace customer support, technical documentation, engineering processes, and maintenance services.<br>Working alongside experienced engineers, you will assist in providing technical support, coordinating service activities, and contributing to projects that support our global customer base.<br>Position and Reporting Structure This is a full-time Customer Services Engineering Intern position. Throughout your internship, you will report directly to the Customer Services Manager and may be assigned to work with various departments (procurement, quality, engineering) to gain practical experience and exposure to different aspects of the business, based on operational requirements and your development plan.<br><br>Key Learning Objectives and Responsibilities:Support various departments by assisting with day-to-day operational, technical, and administrative tasks as assigned. Collaborate with cross-functional teams across the Middle East, Africa, and Turkey region (from Engineering, Quality, Global Supply Chain, and Logistics, etc.) in order to achieve business objectives. Assist in the preparation, organization, and maintenance of technical and operational documentation. Utilize the company's systems and tools, including ERP software, to support assigned projects and maintain accurate records. Participate in projects and assignments that contribute to improving operational efficiency and business performance. Assist with research, data collection, analysis, and reporting to support business and engineering activities. Support local and global teams in order to ensure timely and efficient delivery of products and services. Participate in technical sales and marketing activities by providing engineering insights. Assist in customer support, product demonstrations, and proposal preparations. Follow all safety protocols and standards while performing daily assignments. Report to the Manager any safety hazards or unsafe conditions encountered while at work. Perform other responsibilities that may be assigned by your Manager or management in accordance with your training and development objectives. Handle confidential information with discretion, ensuring it is stored securely and shared only with authorized personnel.<br><br>Qualifications:Currently pursuing or recently completed a Bachelor's degree in Mechanical / Industrial Engineering, or a related field. Previous internship, academic project, or hands-on experience in engineering, maintenance, manufacturing, or technical support is an advantage but not required. Basic understanding of engineering principles, technical drawings, and mechanical systems. Strong analytical, troubleshooting, and problem-solving skills. Good communication and interpersonal skills with the ability to work effectively in a team environment. Proficiency in Microsoft Office applications; familiarity with CAD software or engineering tools is an advantage. Good command of English, both written and spoken; knowledge of additional languages is an advantage. Eagerness to learn, take initiative, and adapt in a fast-paced, multicultural environment. Customer-oriented mindset with a professional attitude and willingness to support internal and external stakeholders.<br><br>Why Join Us? Gain hands-on experience with a global leader in the aerospace industry. Participate in a structured 3–6 month internship with comprehensive training and mentorship. Develop technical, professional, and cross-functional skills through exposure to various departments. Work in a dynamic, multicultural, and collaborative environment. Receive regular performance feedback to support your professional growth. Outstanding interns may be considered for a full-time employment opportunity upon successful completion of the internship, subject to business needs and performance.<br><br>Equal Opportunity Employer At DEDIENNE AEROSPACE, we believe that diversity and inclusion are key to driving innovation and success. We value the unique contributions that each individual brings to the team and are dedicated to fostering a culture of diversity where different perspectives are valued and embraced. Our hiring decisions are based on qualifications, merit, and business needs, ensuring a fair and transparent recruitment process.<br><br>If you are eager to learn, passionate about engineering, and ready to gain hands-on experience in the aerospace industry, we’d love to have you on our team! Please submit your CV to jobs.mea@dedienne-aero.com

Additional Information<br><br>Job Number 26087621<br><br>Job Category Food and Beverage & Culinary<br><br>Location Ras Abu Abboud Street, Doha, Qatar, Qatar, 26662VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Non-Management<br><br>Position Summary<br><br>Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.<br><br>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.<br><br>Preferred Qualifications<br><br>Education: High school diploma or G. E. D. equivalent.<br><br>Related Work Experience: Less than 1 year related work experience.<br><br>Supervisory Experience: No supervisory experience.<br><br>License or Certification: None<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.<br><br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br><br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br><br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

About Wafir Wafir is Qatar's first supervised digital savings-circle (ROSCA) platform, operated by Ajyal Fintech Solutions LLC, registered in the Qatar Financial Centre and operating under the Qatar Central Bank regulatory sandbox. Wafir formalizes a large informal savings market with segregated escrow accounts, e KYC, behavioral credit scoring, and full regulatory reporting.<br>Purpose of the Role Manage member identity verification and e KYC onboarding as Wafir scales its savings circles. The role ensures each applicant’s documents are complete, accurately reviewed, and audit-ready before progressing through eligibility and approval, allowing onboarding capacity to grow without compromising compliance or member quality. This involves reaching out to the users and helping every step of the way.<br>Key Responsibilities Manage member e KYC applications from submission to completion, including document review, identity verification, data validation, screening checks and profile updates, within Wafir’s defined service-level targets. Act as the first point of contact for onboarding-related enquiries, guiding members through the application process and clearly explaining document, verification and resubmission requirements. Follow up proactively with members whose applications are incomplete, rejected or require additional information, using the approved communication channels and maintaining a professional, supportive customer experience. Assist members in resolving common onboarding and technical issues, while coordinating more complex cases with the technology, operations or compliance teams. Review multiple applications and customer enquiries simultaneously, prioritising urgent, ageing and high-risk cases without compromising accuracy or service quality. Maintain complete and audit-ready onboarding records, including review notes, member communications, resubmission history, decisions and supporting documentation. Support onboarding quality-assurance reviews, file sampling and the implementation of corrective actions where documentation or processing gaps are identified. Monitor and report onboarding volumes, completion rates, turnaround times, resubmissions, customer issues and operational bottlenecks, highlighting recurring problems and opportunities to improve the member journey. Support other customer-service and operational activities when required, particularly during periods of increased applications, new circle launches or member communication campaigns.<br>Candidate Profile1–3 years of experience in KYC, customer onboarding, customer operations or compliance support within a bank, exchange house, financial institution or fintech company. Strong interpersonal and customer-service skills, with the ability to communicate clearly, patiently and professionally with members from different backgrounds. High attention to detail, with the ability to identify inconsistencies, incomplete information and potential risks without compromising processing speed. Able to multitask effectively and manage a high volume of applications, customer enquiries and follow-up cases while meeting service-level targets. Strong organisational and time-management skills, with the ability to prioritise urgent, ageing and higher-risk cases. Collaborative and dependable, with the ability to work closely with compliance, operations, technology and customer-service teams. Bilingual Arabic and English is strongly preferred, with good written and verbal communication skills in both languages.