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IT Infrastructure Specialist/Engineer<br>The IT Network/Systems Specialist/Engineer is responsible for designing, implementing, and maintaining the organization's IT infrastructure in Azure, Google Cloud Platform and On-Premises. This includes servers, storage, network, and other critical components. The role involves basic knowledge of IT Infrastructure with good understanding of the concepts and experience on Azure, GCP, AD, SQL, Exchange/O365 and storage. <br>Administer and maintain cloud services, including compute instances, databases, and other platform-as-a-service (Paa S) offerings. Administer and maintain servers, operating systems, and virtualization environments. Deploy and configure servers on-prem/Azure/GCP, storage, and other infrastructure components. Monitor system performance and troubleshoot issues to ensure optimal performance. Manage and optimize storage solutions, including Cloud and on-prem storages. Basic Networking experience and able to configure switches, routers, etc. Maintain comprehensive documentation of infrastructure configurations, processes, and procedures. Generate reports on system performance, Usage, security, and other relevant metrics <br>Personal Traits & Performance Qualities <br>The following table lists all personal traits and performance qualities expected of the outsourced resources to fill the Systems Engineer position, especially in a cloud-focused role involving Azure and Google Cloud Platform (GCP). <br>Ability to analyze systems and network, troubleshoot issues, and make data-driven decisions. Vigilance in monitoring and addressing issues Proactively. Strong problem-solving skills to identify and address infrastructure challenges efficiently. Willingness to work on shifts/On-Call basis during off-business hours. Efficient time management to balance day-to-day operational tasks with project work and strategic initiatives. Prioritization of tasks based on urgency and impact on overall system performance. Flexibility to adapt to evolving technologies, industry trends, and changing project requirements. Collaboration and teamwork, working seamlessly with cross-functional teams and departments. Thoroughness in infrastructure design, implementation, and documentation to ensure accuracy and reliability.

IT Infrastructure Specialist/Engineer<br>The IT Network/Systems Specialist/Engineer is responsible for designing, implementing, and maintaining the organization's IT infrastructure in Azure, Google Cloud Platform and On-Premises. This includes servers, storage, network, and other critical components. The role involves basic knowledge of IT Infrastructure with good understanding of the concepts and experience on Azure, GCP, AD, SQL, Exchange/O365 and storage. <br>Administer and maintain cloud services, including compute instances, databases, and other platform-as-a-service (Paa S) offerings. Administer and maintain servers, operating systems, and virtualization environments. Deploy and configure servers on-prem/Azure/GCP, storage, and other infrastructure components. Monitor system performance and troubleshoot issues to ensure optimal performance. Manage and optimize storage solutions, including Cloud and on-prem storages. Basic Networking experience and able to configure switches, routers, etc. Maintain comprehensive documentation of infrastructure configurations, processes, and procedures. Generate reports on system performance, Usage, security, and other relevant metrics <br>Personal Traits & Performance Qualities <br>The following table lists all personal traits and performance qualities expected of the outsourced resources to fill the Systems Engineer position, especially in a cloud-focused role involving Azure and Google Cloud Platform (GCP). <br>Ability to analyze systems and network, troubleshoot issues, and make data-driven decisions. Vigilance in monitoring and addressing issues Proactively. Strong problem-solving skills to identify and address infrastructure challenges efficiently. Willingness to work on shifts/On-Call basis during off-business hours. Efficient time management to balance day-to-day operational tasks with project work and strategic initiatives. Prioritization of tasks based on urgency and impact on overall system performance. Flexibility to adapt to evolving technologies, industry trends, and changing project requirements. Collaboration and teamwork, working seamlessly with cross-functional teams and departments. Thoroughness in infrastructure design, implementation, and documentation to ensure accuracy and reliability.

About the Role We are seeking an experienced IT Security Specialist to strengthen our cybersecurity posture, protect IT assets, and ensure resilience against evolving threats. The role focuses on security risk assessments, incident response, compliance, and continuous improvement of security controls across cloud and on-premise environments.<br>Key Responsibilities Act as custodian of IT security policies and ensure their implementation and periodic review Support IT security governance and liaise with IS Manager and internal auditors Ensure compliance with security standards, regulations, and audit requirements Manage and monitor security tools and infrastructure across cloud and on-prem environments Monitor logs, perform audits, and ensure secure backup and access controls Detect, investigate, and respond to security incidents and suspicious activities Monitor networks for intrusions using tools such as IDS/IPS, SIEM, firewalls, and related CND solutions Conduct vulnerability assessments and security testing of systems and applications Configure, maintain, and optimize security solutions (firewalls, antivirus, anti-spam, IDS/IPS, VPN, etc.) Ensure secure network configurations and adherence to change management processes Collaborate with vendors, conduct PoCs, and report findings to management Prepare technical incident reports and support disaster recovery and business continuity planning Continuously assess emerging threats and recommend mitigation actions<br>Technical Skills & Experience Strong knowledge of IDS/IPS, SIEM, and Computer Network Defense tools Hands-on experience with tools such as Wireshark, Nessus, Kali Linux, Burp Suite, and Nmap Experience in SOC/CIRT/CERT/CSIRC environments or IT audit functions Knowledge of security frameworks: ISO 27001, NIST 800, COBITExperience with Microsoft security stack (Defender for Endpoint, Azure Sentinel, Microsoft 365 Security, Defender for Cloud) Experience with Azure Key Vault, HSM, BYOK encryption Strong Windows OS administration and hardening skills Experience with firewalls, WAF, VPNs, antivirus, and network security controls Exposure to Cisco FTD, Palo Alto, Barracuda firewalls, and NAC solutions Experience in SIEM management, intrusion analysis, and malware/virus outbreak handling<br>Qualifications Bachelor’s degree in Computer Engineering, IT, or related field Certifications preferred: CISSP, CISM, CEHVendor certifications (Cisco, Palo Alto, F5, Barracuda) are an advantage

Position: IT Project Manager - Consultant<br>Job Purpose Summary:The incumbent is primarily responsible for managing, coordinating and monitoring aportfolio of IT projects from initiation to closing and ensure that these projects are deliveredon schedule as per the strategy plan. Essential Duties & Responsibilities:- Manage assigned portfolio of projects in accordance with the IT Project managementmethodology to ensure successful execution of the project as measured by set goals andcustomer satisfaction.- Build and maintain strong and effective relationship with all other related departments andunits to achieve the successful project completion.- Build effective communications and manage vendor engagements to ensure contractualobligations are met at both ends.- Coordinate between various departments within IT to ensure the progress of the ongoingprojects.- Effectively communicate relevant project information to superiors and peers.- Report project progress and problems to management on a timely basis.- Prepare the project initiation reports, project status reports, project closure reports and allother requisite reports on a timely basis and communicate appropriately.- Minimize risk exposure by managing the scope and mitigating risk across projects.- Conduct/participate in team and client meetings, ensure team direction and objectivity.- Handle difficult project personnel situations directly, using appropriate discretion, and inliaison with the Human Capital function.- Understand system internals, architecture and limitations in deciding on methods of problemsolving.- Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.- Ensure protection and security of project and other information from any unauthorizedaccess within the overall security policy of the Group.- Ensure high standards of confidentiality to safeguard commercially sensitive information.- Identify areas for professional development of self and act to enhance professionaldevelopment. Education/Experience Requirements:- Bachelor’s Degree.- Certification in Project Management (PMI).- MBA or Masters Degree is a plus.- Minimum 8 years’ experience in in managing IT projects in banking and financial services.- Training courses and certification in systems technology, management and banking is a plus Required Special Skills:- Strong project management skills.- Excellent oral and written communication skills in English.- Strong stakeholder management skills- Strong analytical, problem solving, decision-making and financial management skills.- Self-driven with well-developed leadership, motivational and team-building skills.- Good interpersonal skills.- Ability and willingness to learn and adapt.

Job Summary We are seeking an experienced IT Project Manager – Consultant to manage, coordinate, and deliver a portfolio of IT projects within the banking and financial services environment. The successful candidate will be responsible for leading projects from initiation through closure, ensuring delivery within scope, schedule, budget, and quality standards while aligning with the organization's strategic objectives. The role requires strong expertise in project governance, stakeholder management, vendor coordination, risk management, financial planning, and IT project delivery. The ideal candidate should possess excellent leadership, communication, and decision-making skills with extensive experience managing enterprise IT projects in the banking sector. Key Responsibilities1. Project & Portfolio Management Manage a portfolio of IT projects using the organization's Project Management methodology. Lead projects through initiation, planning, execution, monitoring, and closure. Develop and maintain project plans, schedules, budgets, and resource plans. Prepare Project Initiation Documents (PID), project charters, and project closure reports. Monitor project scope, timelines, budgets, risks, and quality. Ensure successful project delivery aligned with business objectives. Track project performance using KPIs and project metrics.2. Stakeholder & Vendor Management Build and maintain strong relationships with business stakeholders. Coordinate with IT departments, business units, and external vendors. Manage vendor contracts, deliverables, and performance. Facilitate steering committee meetings, project reviews, and stakeholder workshops. Provide regular project status updates to senior management.3. Governance, Risk & Compliance Identify, assess, and mitigate project risks. Maintain project risk and issue registers. Ensure compliance with IT governance frameworks and organizational policies. Support internal and external audit activities. Ensure adherence to security, compliance, and data protection standards. Maintain confidentiality of sensitive business information.4. Leadership & Team Management Lead cross-functional project teams. Coordinate internal and external project resources. Resolve project conflicts and resource issues. Mentor and guide project team members. Promote collaboration and continuous improvement.5. Financial & Budget Management Prepare and manage project budgets. Monitor project costs and resource utilization. Track project financial performance. Ensure projects remain within approved budgets. Support procurement and financial planning activities.6. Technical Oversight Understand enterprise application architecture and system integrations. Review technical solution approaches with architects and technical teams. Support decision-making regarding technology selection and implementation. Coordinate solution delivery across infrastructure, applications, and security teams.7. Reporting & Communication Prepare project dashboards and executive reports. Present project progress to senior management and steering committees. Maintain project documentation throughout the project lifecycle. Communicate project risks, dependencies, and milestones effectively. Required Qualifications Education Bachelor's Degree in:Information Technology Computer Science Information Systems Computer Engineering Software Engineering Business Administration Related Discipline Preferred MBAMaster's Degree Certifications Mandatory PMP (Project Management Professional) or equivalent PMI certification Preferred PRINCE2 Practitioner PMI-ACPAgile Scrum Master (CSM/PSM) ITIL Foundation Experience Minimum 8 years of IT Project Management experience. Experience managing enterprise IT projects in Banking or Financial Services. Experience managing multiple concurrent projects. Experience with project governance and portfolio management. Experience managing vendors and third-party partners.

Job Summary We are seeking an experienced Data Workstream Project Manager to lead the end-to-end data migration workstream for a large-scale Temenos Transact (T24) Core Banking Transformation Program. The ideal candidate will have proven expertise in planning and executing complex core banking data migrations, ensuring data quality, governance, regulatory compliance, and seamless integration with downstream systems. The role requires close collaboration with business stakeholders, system integrators, technology teams, and vendors to deliver successful data migration from legacy platforms to Temenos T24 while minimizing business disruption. Key Responsibilities Data Migration Leadership Lead end-to-end data migration activities for Temenos Transact (T24) Core Banking Transformation. Define and execute the overall data migration strategy, roadmap, and implementation plan. Manage project scope, timelines, risks, dependencies, and deliverables for the data workstream. Coordinate with business, technology, and implementation teams to ensure successful migration execution. ETL, Data Mapping & Transformation Oversee ETL design and execution for migrating data from legacy banking systems to Temenos T24 and peripheral applications. Define source-to-target data mapping, transformation rules, and validation processes. Ensure accurate migration of customer, account, loan, deposit, payment, and transaction data. Support integration with reporting, analytics, and operational systems. Data Governance & Quality Establish and enforce data governance standards and migration policies. Lead data profiling, cleansing, enrichment, deduplication, and quality improvement initiatives. Implement data validation, reconciliation, and quality control processes to ensure migration accuracy. Ensure compliance with enterprise data management standards. Vendor & System Integrator Management Manage System Integrators (SI), vendors, and third-party technology partners responsible for migration activities. Coordinate mock migration cycles, migration rehearsals, defect management, and issue resolution. Monitor vendor deliverables, quality, and adherence to project timelines. Integration & Reporting Coordinate downstream system impact analysis and integration readiness. Ensure data synchronization across Temenos T24, peripheral banking applications, reporting systems, and enterprise platforms. Oversee Operational Data Store (ODS), Data Warehouse, and reporting data migration activities. Regulatory Compliance Ensure migrated data supports regulatory reporting requirements, including Central Bank, tax, AML, compliance, and risk management systems. Work closely with compliance and audit teams to ensure adherence to banking regulations and internal governance standards. Cutover & Go-Live Own end-to-end data cutover planning and execution. Develop migration runbooks, freeze window plans, rollback strategies, and production migration checklists. Coordinate migration sign-offs with business and technology stakeholders. Support post-go-live validation, stabilization, and hypercare activities. Required Skills & Qualifications Mandatory Skills Strong experience leading Core Banking Data Migration projects, preferably on Temenos Transact (T24). Expertise in:ETL Design & Execution Data Mapping Data Transformation Data Validation & Reconciliation Data Governance Data Quality Management Experience managing multiple mock migration cycles and production cutovers. Knowledge of Operational Data Store (ODS), Data Warehousing, and reporting platforms. Experience with regulatory reporting, including Central Bank, tax, risk, and compliance systems. Proven ability to manage multi-vendor and system integrator environments. Strong stakeholder, risk, and project management skills. Preferred Technical Skills Temenos Transact (T24) ETL Tools (Informatica, Talend, IBM Data Stage, SSIS, or equivalent) Oracle Database, SQL, PL/SQLData Warehousing & ODSREST APIs & Middleware Integration Power BI, Tableau, or Cognos Jira, Confluence, Microsoft Project Azure Dev Ops or similar project delivery tools Experience Required10–15+ years of IT and Banking Technology experience. Minimum 5 years leading Core Banking Data Migration workstreams. Experience in Temenos T24 implementation or transformation programs. Strong knowledge of retail, corporate, lending, payments, deposits, and customer master data. Experience working with banks, financial institutions, or large-scale digital transformation programs.

Job Summary We are seeking an experienced Data Workstream Project Manager to lead the end-to-end data migration workstream for a large-scale Temenos Transact (T24) Core Banking Transformation Program. The ideal candidate will have proven expertise in planning and executing complex core banking data migrations, ensuring data quality, governance, regulatory compliance, and seamless integration with downstream systems. The role requires close collaboration with business stakeholders, system integrators, technology teams, and vendors to deliver successful data migration from legacy platforms to Temenos T24 while minimizing business disruption. Key Responsibilities Data Migration Leadership Lead end-to-end data migration activities for Temenos Transact (T24) Core Banking Transformation. Define and execute the overall data migration strategy, roadmap, and implementation plan. Manage project scope, timelines, risks, dependencies, and deliverables for the data workstream. Coordinate with business, technology, and implementation teams to ensure successful migration execution. ETL, Data Mapping & Transformation Oversee ETL design and execution for migrating data from legacy banking systems to Temenos T24 and peripheral applications. Define source-to-target data mapping, transformation rules, and validation processes. Ensure accurate migration of customer, account, loan, deposit, payment, and transaction data. Support integration with reporting, analytics, and operational systems. Data Governance & Quality Establish and enforce data governance standards and migration policies. Lead data profiling, cleansing, enrichment, deduplication, and quality improvement initiatives. Implement data validation, reconciliation, and quality control processes to ensure migration accuracy. Ensure compliance with enterprise data management standards. Vendor & System Integrator Management Manage System Integrators (SI), vendors, and third-party technology partners responsible for migration activities. Coordinate mock migration cycles, migration rehearsals, defect management, and issue resolution. Monitor vendor deliverables, quality, and adherence to project timelines. Integration & Reporting Coordinate downstream system impact analysis and integration readiness. Ensure data synchronization across Temenos T24, peripheral banking applications, reporting systems, and enterprise platforms. Oversee Operational Data Store (ODS), Data Warehouse, and reporting data migration activities. Regulatory Compliance Ensure migrated data supports regulatory reporting requirements, including Central Bank, tax, AML, compliance, and risk management systems. Work closely with compliance and audit teams to ensure adherence to banking regulations and internal governance standards. Cutover & Go-Live Own end-to-end data cutover planning and execution. Develop migration runbooks, freeze window plans, rollback strategies, and production migration checklists. Coordinate migration sign-offs with business and technology stakeholders. Support post-go-live validation, stabilization, and hypercare activities. Required Skills & Qualifications Mandatory Skills Strong experience leading Core Banking Data Migration projects, preferably on Temenos Transact (T24). Expertise in:ETL Design & Execution Data Mapping Data Transformation Data Validation & Reconciliation Data Governance Data Quality Management Experience managing multiple mock migration cycles and production cutovers. Knowledge of Operational Data Store (ODS), Data Warehousing, and reporting platforms. Experience with regulatory reporting, including Central Bank, tax, risk, and compliance systems. Proven ability to manage multi-vendor and system integrator environments. Strong stakeholder, risk, and project management skills. Preferred Technical Skills Temenos Transact (T24) ETL Tools (Informatica, Talend, IBM Data Stage, SSIS, or equivalent) Oracle Database, SQL, PL/SQLData Warehousing & ODSREST APIs & Middleware Integration Power BI, Tableau, or Cognos Jira, Confluence, Microsoft Project Azure Dev Ops or similar project delivery tools Experience Required10–15+ years of IT and Banking Technology experience. Minimum 5 years leading Core Banking Data Migration workstreams. Experience in Temenos T24 implementation or transformation programs. Strong knowledge of retail, corporate, lending, payments, deposits, and customer master data. Experience working with banks, financial institutions, or large-scale digital transformation programs.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>The <b>Service Delivery Manager</b> will be responsible for leading and managing end-to-end IT service delivery, ensuring exceptional customer satisfaction and compliance with agreed Service Level Agreements (SLAs). The role involves overseeing IT Helpdesk and Service Desk operations, managing service performance, coordinating cross-functional teams, driving continuous service improvement, and maintaining strong relationships with clients and stakeholders.<br><br></span><br><span>RequirementsBachelor's Degree in Information Technology, Computer Science, or a related field (Master's preferred).<br>Minimum <b>10 years</b> of experience in IT Managed Services, IT Service Delivery, or IT Operations.<br>Proven experience managing large-scale IT Helpdesk or Service Desk operations.<br>Strong knowledge of IT Service Management (ITSM) frameworks and ITIL best practices.<br><b>ITIL Foundation Certification</b> is mandatory; <b>PMP</b> certification is an added advantage.<br>Excellent experience in SLA/KPI management, service reporting, incident management, and continual service improvement.<br>Strong leadership, stakeholder management, communication, and team management skills.<br>Experience working with ITSM tools such as SMAX, ServiceNow, or similar platforms is preferred.<br>Fluent in <b>Arabic and English</b> (written and spoken).<br>Ability to work in a fast-paced, customer-focused environment and lead cross-functional teams effectively.<br></span><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>The <b>Team Lead – IT Helpdesk / On-Site Support</b> will be responsible for supervising day-to-day IT support operations and ensuring timely resolution of user incidents and service requests. The role involves managing helpdesk and on-site support teams, monitoring ticket queues, handling escalations, maintaining shift coverage, and ensuring compliance with SLAs, ITIL processes, and service quality standards.<br></p><br><p>The Team Lead will also support staff training, performance monitoring, reporting, knowledge-base updates, and coordination with the Service Delivery Manager to maintain smooth and effective IT support operations.<br></p><br><br><span>Requirements</span><ul><li>Bachelor’s Degree in Information Technology, Computer Science, or a related field.<br></li><li>Minimum <b>5–7 years</b> of experience in IT Helpdesk, Service Desk, Desktop Support, or IT Support operations.<br></li><li>At least <b>1–2 years of experience</b> in a team lead or supervisory role.<br></li><li>Proven experience managing IT support teams, shift schedules, ticket queues, and technical escalations.<br></li><li>Strong knowledge of incident management, service request management, escalation procedures, and SLA monitoring.<br></li><li>Hands-on experience with ITSM or ticketing systems; <b>SMAX experience is preferred</b>.<br></li><li>Good knowledge of Windows operating systems, Microsoft Office 365, Microsoft Teams, and desktop troubleshooting.<br></li><li><b>ITIL certification is mandatory</b>.<br></li><li>Strong leadership, problem-solving, reporting, and customer-service skills.<br></li><li>Fluent in <b>Arabic and English</b>, both written and spoken.<br></li><li>Willingness to work in a rotational shift environment, including weekends and public holidays.<br></li></ul><br><br><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>The <b>On-Site IT Support Engineer</b> will be responsible for providing hands-on technical support to users at the assigned location. The role includes troubleshooting hardware, software, network, and peripheral issues; installing and configuring devices; performing system imaging and upgrades; and ensuring IT equipment remains operational and properly maintained.<br></p><br><p>The engineer will also manage IT assets throughout their lifecycle, update support tickets with complete technical details, assist during meetings and events, and coordinate with Helpdesk and infrastructure teams to resolve escalated issues within agreed service levels.<br></p><br><br><span>RequirementsBachelor’s Degree in Information Technology, Computer Science, or a related field.<br>Minimum <b>5 years</b> of experience in desktop support, field support, or on-site IT support.<br>Hands-on experience in hardware troubleshooting, component replacement, device imaging, software installation, and system configuration.<br>Strong knowledge of Windows operating systems, Microsoft Office 365, Microsoft Teams, and common desktop applications.<br>Experience in IT asset inventory, device allocation, repairs, replacements, and lifecycle management.<br>Familiarity with ITSM or ticketing systems and SLA-based support processes.<br>Ability to troubleshoot desktops, laptops, printers, mobile devices, peripherals, and connectivity issues.<br><b>CompTIA A+ or equivalent technical certification</b> is an advantage.<br>Strong customer-service, communication, documentation, and problem-solving skills.<br>Proficiency in <b>Arabic and English</b> is preferred.<br>Willingness to work rotational shifts, including weekends and public holidays.<br></span><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Summary</b></p><p>We are seeking a reliable and customer-focused <b>IT Assistant</b> to provide day-to-day technical support to employees and assist with the maintenance of IT equipment and systems. The ideal candidate will have 2–3 years of experience in an IT support role, good troubleshooting skills, and the ability to assist users with common hardware, software, and connectivity issues.</p><p><br></p><p><b>Key Responsibilities</b></p><ul><li>Provide first-level technical support for desktops, laptops, printers, and mobile devices.</li><li>Troubleshoot basic hardware, software, email, and network connectivity issues.</li><li>Assist users with password resets, account access, and Microsoft Office applications.</li><li>Set up and configure computers, printers, and other IT equipment.</li><li>Support employee onboarding and offboarding by preparing devices and user accounts.</li><li>Escalate complex technical issues to senior IT personnel or external vendors when required.</li><li>Maintain records of IT assets and support requests.</li><li>Assist in ensuring IT equipment is functioning properly and report any recurring issues.</li><li>Provide timely and professional support to end users.</li></ul><p><br></p><p><b>Requirements</b></p><ul><li>Minimum 2–3 years of experience in an IT Support, IT Assistant, Help Desk, or similar role.</li><li>Basic knowledge of Windows operating systems and Microsoft Office/Microsoft 365.</li><li>Familiarity with troubleshooting PCs, laptops, printers, and common software issues.</li><li>Basic understanding of networking concepts such as Wi-Fi, internet connectivity, and shared folders.</li><li>Good communication and customer service skills.</li><li>Ability to manage multiple support requests and prioritize tasks effectively.</li><li>Willingness to learn and develop technical skills.</li></ul><p><br></p><p><b>Preferred Qualifications</b></p><ul><li>Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.</li><li>Experience using an IT ticketing system is an advantage.</li><li>Basic knowledge of Active Directory and user account administration is a plus.</li></ul><p><br></p><p><i>*Only qualified candidates will be contacted</i></p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>A positive and service-oriented attitude.</p><p>Strong problem-solving and troubleshooting skills.</p><p>Dependable and organized approach to work.</p><p>Ability to work well both independently and as part of a team</p></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The successful candidate will possess a doctoral degree in Engineering, Information Technology, Computer Science, or a closely related discipline, together with substantial senior leadership experience within higher education. The role requires a proven ability to lead complex academic operations, drive institutional excellence, and support innovation in teaching, learning, research, and industry engagement. Candidates must demonstrate experience within internationally recognized higher education institutions, and possess a strong understanding of global academic standards and accreditation frameworks. Experience working within culturally diverse environments is highly desirable.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications</h2><p>Education: An earned PhD, awarded from an accredited institution in an appropriate field such as Engineering, Information Technology or a Computer Science is required.</p><p>Experience: Minimum 10 years experience in a similar leadership role within a relevant discipline.</p><p>Language: Fluency in written and spoken English and Arabic language is required</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>The <b>Team Lead – IT Helpdesk / On-Site Support</b> will be responsible for supervising day-to-day IT support operations and ensuring timely resolution of user incidents and service requests. The role involves managing helpdesk and on-site support teams, monitoring ticket queues, handling escalations, maintaining shift coverage, and ensuring compliance with SLAs, ITIL processes, and service quality standards.<br></p><br><p>The Team Lead will also support staff training, performance monitoring, reporting, knowledge-base updates, and coordination with the Service Delivery Manager to maintain smooth and effective IT support operations.<br></p><br><br><span>Requirements</span><ul><li>Bachelor’s Degree in Information Technology, Computer Science, or a related field.<br></li><li>Minimum <b>5–7 years</b> of experience in IT Helpdesk, Service Desk, Desktop Support, or IT Support operations.<br></li><li>At least <b>1–2 years of experience</b> in a team lead or supervisory role.<br></li><li>Proven experience managing IT support teams, shift schedules, ticket queues, and technical escalations.<br></li><li>Strong knowledge of incident management, service request management, escalation procedures, and SLA monitoring.<br></li><li>Hands-on experience with ITSM or ticketing systems; <b>SMAX experience is preferred</b>.<br></li><li>Good knowledge of Windows operating systems, Microsoft Office 365, Microsoft Teams, and desktop troubleshooting.<br></li><li><b>ITIL certification is mandatory</b>.<br></li><li>Strong leadership, problem-solving, reporting, and customer-service skills.<br></li><li>Fluent in <b>Arabic and English</b>, both written and spoken.<br></li><li>Willingness to work in a rotational shift environment, including weekends and public holidays.<br></li></ul><br><br><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Business Systems Manager</b></p><p><br></p><p>A well-established travel company in Qatar is seeking a Business Systems Manager to oversee business applications, reporting systems, travel technology platforms, and related IT operations.</p><p><br></p><p><b>Requirements:</b></p><p><br></p><ul><li>Bachelor’s Degree in Information Technology, Computer Science, Business Information Systems, or related field.</li><li>Minimum 5 years’ experience in business systems administration, travel technology, or related roles.</li><li>Experience in the travel industry is highly preferred.</li><li>Familiarity with IATA BSP, GDS systems, and travel back-office solutions is an advantage.</li><li>Strong reporting, analytical, and problem-solving skills.</li><li>Ability to coordinate with multiple departments and external vendors.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Business Systems Administration</li><li>Travel Technology</li><li>IATA BSP</li><li>GDS Systems (Amadeus/Sabre/Galileo)</li><li>Reporting &amp; Analytics</li><li>IT Support</li><li>Problem-Solving</li><li>Vendor Management</li></ul></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Identify and develop new business opportunities across Qatar. Promote IT outsourcing services including managed IT services, staffing, software development, cybersecurity, cloud solutions, and technical support. Promote Non-IT outsourcing services including manpower supply, administration, customer service, logistics, drivers, facility management, and support staff. Generate leads through networking, referrals, cold calling, email campaigns, and client visits. Conduct client meetings, presentations, and solution demonstrations. Prepare quotations, proposals, and commercial offers. Negotiate contracts and close new business. Achieve monthly and annual sales and revenue targets. Maintain strong relationships with existing clients and identify opportunities for cross-selling and upselling. Coordinate with recruitment and operations teams to ensure timely service delivery. Maintain accurate sales records and pipeline updates in the CRM system. Monitor market trends, competitors, and customer requirements. Qualifications Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field. 3–5 years of proven business development experience in Qatar, preferably in IT or manpower outsourcing. Valid Qatar Driving Licence (preferred). Existing network of corporate and government clients in Qatar is a strong advantage. Excellent communication, negotiation, and presentation skills. Proficiency in Microsoft Office and CRM tools. Fluent in English; Arabic is an advantage. Key Competencies Business Development &amp; Lead Generation B2B Sales &amp; Negotiation Client Relationship Management Strategic Thinking Communication &amp; Presentation Commercial Acumen Time Management Target Driven Self-Motivated Team Player Key Performance Indicators (KPIs) Achievement of monthly and annual sales targets. Number of qualified leads generated. Number of new client accounts acquired. Value of contracts secured. Client retention and satisfaction. Proposal-to-contract conversion rate.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Business Development, IT Product sales, IT Solutions Sales , IT Service sales</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for an experienced IT Data &amp; AI Specialist to design, develop, and maintain data engineering and AI solutions that support business operations and digital transformation initiatives.</p><p>Key Responsibilities</p><ul><li>Design, develop, and maintain scalable data pipelines and data platforms.</li><li>Collect, clean, and transform structured and unstructured data.</li><li>Build, train, test, and deploy Machine Learning and Generative AI models.</li><li>Develop dashboards, reports, and actionable business insights.</li><li>Integrate AI solutions with enterprise applications.</li><li>Ensure data quality, governance, security, and compliance.</li><li>Monitor and optimize data pipelines and AI model performance.</li><li>Collaborate with business and technical stakeholders to deliver data-driven solutions.</li><li>Document data models, pipelines, and AI implementations.</li></ul><p>Required Skills</p><ul><li>Data Analysis</li><li>Data Engineering</li><li>Generative AI</li><li>Python</li><li>SQL</li><li>Machine Learning</li><li>AWS / Azure / GCP</li><li>Data Pipelines</li><li>Data Warehousing</li><li>ETL</li><li>Data Visualization / BI Tools</li><li>Cloud Computing</li></ul><p>Preferred Skills</p><ul><li>Microsoft Copilot</li><li>Google Gemini Enterprise</li><li>Large Language Models (LLMs)</li><li>Prompt Engineering</li><li>AI Solution Integration</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><b>Qualifications</b></p><ul><li>Bachelor's degree in Computer Science, Information Technology, Data Science, or a related field.</li><li>36 years of experience in Data Engineering, Data Analytics, AI, or Machine Learning.</li><li>Strong hands-on experience with Python and SQL.</li><li>Experience with Machine Learning frameworks.</li><li>Experience working with AWS, Azure, or GCP cloud platforms.</li><li>Strong analytical, communication, and problem-solving skills.</li></ul><b>Location Preference:</b><ul><li>Candidates willing to relocate to Qatar.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>The <b>Helpdesk Agent (Call Center Agent)</b> will serve as the first point of contact for users requiring IT support through phone, email, live chat, and ticketing channels. The role involves diagnosing and resolving technical issues, logging incidents and service requests accurately, providing remote troubleshooting support, and escalating unresolved problems to the appropriate technical teams.<br></p><br><p>The Helpdesk Agent will also maintain complete ticket documentation, follow ITIL-aligned processes, deliver professional customer service, and support users with common applications, systems, and workplace technology.<br></p><br><br><span>RequirementsBachelor’s Degree in Information Technology, Computer Science, or a related field.<br>Minimum <b>5 years</b> of experience in IT Helpdesk, Service Desk, Call Center IT Support, or User Support.<br>Strong knowledge of Windows operating systems, Microsoft Office 365, Microsoft Teams, Microsoft Edge, and desktop troubleshooting.<br>Experience using ITSM or ticketing systems; <b>SMAX experience is preferred</b>.<br>Ability to diagnose and resolve common hardware, software, access, connectivity, and application-related issues remotely.<br>Strong incident logging, ticket prioritization, escalation, and follow-up skills.<br>Excellent telephone etiquette, customer-service orientation, and communication skills.<br>Ability to remain professional and composed while handling urgent issues or difficult users.<br><b>ITIL certification is mandatory</b>.<br>Fluent in <b>Arabic and English</b>, both written and spoken.<br>Willingness to work rotational shifts, including nights, weekends, and public holidays.<br></span><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><p><strong>We are</strong> currently looking <strong>&nbsp;Senior Network And Security Administrator&nbsp;&nbsp;</strong>our <strong>Qatar</strong> operations.</p><br><p><strong>Education :</strong></p><br><ul><li>A bachelor's degree in computer science, information technology, or a related field is typically required.</li></ul><p><strong>Experience : 5 to 10 years or more.</strong></p><br><p>Skills:</p><br><p>Manage platform, users, services, resources, security, and deployment environments</p><br><p>Joining time frame: 2 weeks (maximum 1 month)</p><br><p><strong>Domain: Bank</strong></p><br><p><strong>Joining time frame:</strong> 2 weeks (maximum 1 month)</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>The <b>Service Delivery Manager</b> will be responsible for leading and managing end-to-end IT service delivery, ensuring exceptional customer satisfaction and compliance with agreed Service Level Agreements (SLAs). The role involves overseeing IT Helpdesk and Service Desk operations, managing service performance, coordinating cross-functional teams, driving continuous service improvement, and maintaining strong relationships with clients and stakeholders.<br><br></span><br><span>RequirementsBachelor's Degree in Information Technology, Computer Science, or a related field (Master's preferred).<br>Minimum <b>10 years</b> of experience in IT Managed Services, IT Service Delivery, or IT Operations.<br>Proven experience managing large-scale IT Helpdesk or Service Desk operations.<br>Strong knowledge of IT Service Management (ITSM) frameworks and ITIL best practices.<br><b>ITIL Foundation Certification</b> is mandatory; <b>PMP</b> certification is an added advantage.<br>Excellent experience in SLA/KPI management, service reporting, incident management, and continual service improvement.<br>Strong leadership, stakeholder management, communication, and team management skills.<br>Experience working with ITSM tools such as SMAX, ServiceNow, or similar platforms is preferred.<br>Fluent in <b>Arabic and English</b> (written and spoken).<br>Ability to work in a fast-paced, customer-focused environment and lead cross-functional teams effectively.<br></span><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description: <p><strong>Our Client</strong></p><br> <p>Our client is a leading real estate and mixed-use development group in Qatar, managing a diversified portfolio of residential, commercial, hospitality, and retail assets. As the organisation continues to expand, it is strengthening its corporate services model to improve efficiency, governance, and service delivery across all business units.</p><br> <p><strong>The Role</strong></p><br> <p>The Chief Shared Services Officer will lead the group’s shared services strategy, consolidating and optimising functions including Human Resources, Finance Operations, Procurement, Information Technology, Administration, and Corporate Services. The role will establish service standards, improve operational efficiency, implement automation initiatives, and drive continuous process improvement across the organisation. Working closely with the executive leadership team, the CSSO will ensure that shared services operate as a strategic business partner while maintaining high levels of governance, cost optimisation, and internal customer satisfaction.</p><br> <p><strong>Candidate Profile</strong></p><br> <p>Candidates should possess extensive executive leadership experience overseeing shared services within large, diversified organisations. Strong expertise in operational excellence, process transformation, governance, ERP implementation, and service delivery models is essential. Experience leading multi-functional corporate support teams within the GCC is highly desirable. The successful candidate will demonstrate strong commercial acumen, exceptional stakeholder management, and a proven ability to deliver enterprise-wide operational improvements.</p><br><br> Required Skills: <p> <span>Hospitality</span> <span>Support</span> <span>Business Units</span> <span>Development</span> <span>Operational Excellence</span> <span>Service Delivery</span> <span>Operations</span> <span>Real Estate</span> <span>ERP</span> <span>Process Improvement</span> <span>Operational Efficiency</span> <span>Stakeholder Management</span> <span>Retail</span> <span>Human Resources</span> <span>Automation</span> <span>Information Technology</span> <span>Strategy</span> <span>Procurement</span> <span>Customer Satisfaction</span> <span>Administration</span> <span>Finance</span> <span>Business</span> <span>Leadership</span> <span>Management</span> </p><br> <br> <br> </div>