وظائف كول سنتر في قطر

Job Description<br>ECCO Gulf Majorel Qatar is seeking a dedicated and professional Call Center Agent (Arabic Speaker) to join our dynamic team in Qatar. As a Call Center Agent, you will be responsible for delivering exceptional customer service and support to our clients. You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills. Respond to high-volume inbound / outbound Calls, and Email, or Chat in a timely and professional manner. Use call center software and CRM systems to document interactions, update customer profiles, and track case resolution. Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. Follow call flow guidelines, scripts, and compliance requirements to ensure consistent service delivery. Handle irate or distressed customers professionally while de-escalating situations and maintaining service quality. Participate in quality assurance evaluations, coaching sessions, and ongoing product or system training. Use call monitoring and recording tools for performance review and compliance purposes. Maintain accurate call logs, case notes, and disposition codes for reporting and follow-up. Meet productivity, attendance, and schedule adherence requirements in a fast-paced call center environment. Engage with customers to build positive relationships and foster trust.<br><br>Required Profile<br>We are looking for candidates who are passionate about customer service and have the skills to match. The ideal candidate will possess:Bachelor’s degree in Business Administration or an equivalent qualification. Minimum of 3 years’ experience in a call center role. Excellent phone handling skills with strong listening and communication abilities. Proficiency in using CRM systems and call center tools. Strong customer-focused approach with the ability to handle diverse customer personalities professionally. Ability to multitask and perform efficiently in a fast-paced work environment. Basic computer proficiency, including email and standard office applications. Flexibility to work shifts as required. Fluency in Arabic is Mandatory.

Company Description Marble Medical Hospital is a medical Center dedicated to continuous innovation and excellence in patient care. The hospital is supported by a highly qualified and recognized medical team committed to delivering exceptional quality in all services.<br>Role Description The Call Center Agent role is a full-time, on-site position based in Qatar. The Call Center Agent will handle incoming and outgoing calls, respond to patient inquiries, schedule and confirm appointments, and provide accurate information about hospital services and procedures. <br>Qualifications<br>Strong customer-facing abilities, including experience as Customer Service Representatives and focus on Customer Satisfaction. Customer Support capabilities, including handling inquiries, complaints, and appointment requests professionally and efficiently. Excellent spoken and written communication skills in English and Arabic. Ability to work in a fast-paced, shift-based environment with strong organizational and time-management skills. Previous experience in a healthcare or call center environment is required.

المسمى الوظيفي: موظف مركز اتصال – دعم المكلفين(Call Center Officer – Taxpayer Support)<br>(مواليد دولة قطر) المهام والمسؤولياتاستقبال مكالمات المكلفين والرد على استفساراتهم بكفاءة .تسجيل الشكاوى والبلاغات والطلبات في الأنظمة المعتمدة.تصنيف الطلبات وتحويلها إلى الإدارات المختصة عند الحاجة.متابعة التذاكر المفتوحة والتأكد من إغلاقها ضمن المدة الزمنية المحددة (SLA).تزويد المكلفين بالمعلومات الصحيحة وفق الأدلة والإجراءات المعتمدة.توثيق جميع المكالمات والإجراءات المتخذة على النظام.التعامل مع المكلفين باحترام والمحافظة على سرية المعلومات.تصعيد الحالات العاجلة أو المعقدة وفق آلية التصعيد المعتمدة.التواصل مع المكلف بعد معالجة الشكوى للتأكد من حل المشكلة وقياس مستوى رضاه عن الخدمة المقدمة ، واتخاذ الاجراءات اللازمة في حال استمرار المشكلة أو الحاجة الى متابعة إضافية.المشاركة في تحسين جودة الخدمة من خلال رصد الملاحظات والاقتراحات المتكررة.تحقيق مؤشرات الأداء المستهدفة مثل سرعة الرد، جودة الخدمة، ونسبة حل الاستفسارات من أول اتصال.المهارات المطلوبةمهارات تواصل ممتازة باللغة العربية واللغة الإنجليزية.اللباقة وحسن التعامل مع مختلف فئات المتعاملين.القدرة على التعامل مع ضغوط العمل وإدارة المكالمات.سرعة استخدام الحاسب الآلي والأنظمة الإلكترونية.مهارات الاستماع الفعال وحل المشكلات.القدرة على العمل بنظام التناوب إذا تطلبت طبيعة العمل

Job Description<br><br>We are looking for good knowledge, experience, and a caring, compassionate Call Center Agent.<br><br>Qualifications<br><br>Bsc Degree. 03 to 05 years of experience Language- English, Arabic<br><br>Working Time is Full Time - 48 Hours per Week. 06 Days & 01 Days Holiday. Salary is 5K TO 7K Benefits are Good Monthly Salary + Incentives + Standard accommodation, Air ticket, Medical Insurance, Education allowance

Job Description<br><br>We are looking for good knowledge, experience, and a caring, compassionate Call Center Agent.<br><br>Qualifications<br><br>Bsc Degree. 03 to 05 years of experience Language- English, Arabic<br><br>Working Time is Full Time - 48 Hours per Week. 06 Days & 01 Days Holiday. Salary is 5K TO 7K Benefits are Good Monthly Salary + Incentives + Standard accommodation, Air ticket, Medical Insurance, Education allowance

Job Description<br><br>We are looking for good knowledge, experience, and a caring, compassionate Call Center Agent.<br><br>Qualifications<br><br>Bsc Degree. 03 to 05 years of experience Language- English, Arabic<br><br>Working Time is Full Time - 48 Hours per Week. 06 Days & 01 Days Holiday. Salary is 5K TO 7K Benefits are Good Monthly Salary + Incentives + Standard accommodation, Air ticket, Medical Insurance, Education allowance

We are currently seeking experienced Call Center Executives to join our Customer Service Department as part of our continued service enhancement and operational growth. The team is dedicated to delivering exceptional customer support, handling inquiries efficiently, and ensuring a high level of customer satisfaction across all communication channels.<br>Job Responsibilities:• Handle inbound and outbound calls, addressing customer inquiries, complaints, and service requests in a professional manner.• Provide accurate information about company products and services, ensuring clear and effective communication.• Resolve customer issues promptly, escalating complex cases to the appropriate department when necessary.• Maintain detailed records of customer interactions, transactions, and feedback in the system.• Ensure compliance with company policies and service standards while achieving performance targets and KPIs.<br>Qualifications:• Bachelor’s degree in Business Administration, Communications, or a related field (preferred).• 1–3 years of experience in a call center or customer service role.• Strong communication and interpersonal skills, with the ability to handle challenging situations professionally.• Proficiency in using CRM systems and basic computer applications.• Experience in real estate industry preferred<br>If you have relevant experience and are interested in exploring this opportunity:Please complete and submit the form (Application Form) Submit your latest CV through Easy Apply.

<section><p class="heading jdMain">وصف الوظيفة</p><p class="heading">الأدوار والمسؤوليات</p><div class="paragraph"><p>بوصفك قائد فريق مركز اتصال، ستقود وتطور فريق من وكلاء مبيعات التأمين، محركاً أداء المبيعات، جودة الخدمة، والتميز التشغيلي. نحن نبحث عن قائد عملي يبني ثقافة المساءلة والتحسين المستمر من خلال التدريب، اتخاذ القرار بناءً على البيانات، ونهج يضع العميل أولاً.</p><p>المسؤوليات</p><ul><li>مراقبة أداء الفريق اليومي والانضباط التشغيلي لضمان تحقيق مؤشرات الأداء الفردية والفرقية</li><li>إدارة دورة تحسين جودة المكالمات من خلال مراجعة المكالمات، وتحديد فجوات الأداء، وتقديم تغذية راجعة بنيويّة، وتتبع التقدم</li><li>تحليل بيانات أداء الفريق لإبراز الاتجاهات وتحديد إجراءات التحسن</li><li>ضمان الامتثال لإجراءات مركز الاتصال ومعايير الجودة ومصفوفة السلطة المحددة</li><li>التعامل مع حالات العملاء المتصاعدة وتنسيق الموافقات للشروط غير القياسية أو الاستثناءات</li><li>دعم نشر واعتماد عمليات وأدوات جديدة</li><li>المساهمة في توجيه وتطوير وكلاء جدد</li><li>إجراء اجتماعات يومية موجزة وتقديم تقرير أداء أسبوعي منظم لمدير المبيعات</li></ul></div></section><section><p class="heading">الملف المرشح المطلوب</p><p class="paragraph"></p><p>خبرة 2+ سنوات في مركز الاتصال في بيئة مبيعات، بما في ذلك سنة واحدة على الأقل في دور قائد فريق أو مشرف، مع سجل حافل في تحقيق أهداف المبيعات الفردية أو الفريق</p><p>درجة البكالوريوس؛ سيكون الحصول على تعليم إضافي في المبيعات أو الإدارة أو مجال ذو صلة ميزة</p><p>فهم قوي لمؤشرات أداء المبيعات، مقاييس التحويل، إدارة خط الأنابيب، وعمليات مركز الاتصال، مع القدرة على تحليل بيانات الأداء وتحويل الرؤى إلى إجراءات</p><p>الكفاءة في إدارة أداء المبيعات، وتقديم تغذية راجعة بنيوية، وإنشاء خطط تحسين فردية، وتحفيز الفرق لتحقيق النتائج</p><p>مهارات اتصال وحل مشاكل وإدارة أشخاص مهمة، مع تعاطف وثقة في التعامل مع تصعيدات العملاء</p><p>خلفية عملية مع Creatio أو CRM مشابه، بالإضافة إلى Google Sheets أو Excel لتتبع خط أنابيب المبيعات والقمع</p><p>إتقان اللغة الإنجليزية والعربية كتابةً وتحدثاً</p><p></p></section>

<section><p class="heading jdMain">وصف الوظيفة</p><p class="heading">الأدوار والمسؤوليات</p><div class="paragraph"><ul><li>تقديم خدمة عملاء استثنائية من خلال معالجة الاستفسارات، حل الشكاوى، وتقديم حلول مخصصة لاحتياجات العملاء الفردية.</li><li>استخدام مهارات الاستماع النشط لفهم مخاوف العملاء بدقة، وضمان الوضوح قبل تقديم الإجابات أو المساعدة.</li><li>توثيق جميع تفاعلات العملاء بتفصيل، والحفاظ على سجلات دقيقة للرجوع إليها مستقبلاً وضمان اتساق الخدمة.</li><li>تحقيق أو تجاوز معايير الأداء اليومية مثل زمن معالجة الاتصالات، وتقييمات رضا العملاء، ومعدلات الحل من أول اتصال.</li></ul></div></section><section><p class="heading">الملف المرغوب فيه للمرشح</p><p class="paragraph"></p><ul><li>شهادة الثانوية العامة أو ما يعادلها؛ يفضل وجود درجة في مجال ذي صلة.</li><li>يفضل 1-2 سنوات من الخبرة في خدمة العملاء أو بيئات مراكز الاتصال، مع إظهار الإلمام بإجراءات معالجة الاتصالات.</li><li>إتقان اللغة الإنجليزية؛ وإتقان لغات إضافية ميزة كبيرة للتفاعل مع عملاء متنوعين.</li><li>التمكن من استخدام برامج إدارة العلاقات مع العملاء (CRM) وأدوات التواصل الأخرى لإدارة بيانات العملاء بفعالية.</li></ul><p></p></section>

<section><p class="heading jdMain">وصف الوظيفة</p><p class="heading">الأدوار والمسؤوليات</p><div class="paragraph"><p>خبرة لا تقل عن 2 سنوات في -مركز الاتصال، خدمة العملاء، خدمات الطلاب، شؤون الطلاب، القبول / التسجيل، مكتب المساعدة، الواجهة الأمامية (قطاع التعليم)</p><ul><li><p>الرد على استفسارات الطلاب عبر الهاتف، البريد الإلكتروني، المحادثة الحية، الواتس اب، تيليجرام ووسائل التواصل الاجتماعي.</p></li><li><p>تقديم معلومات دقيقة والتحقق من هوية الطالب.</p></li><li><p>تسجيل الاستفسارات وتحديثها في نظام إدارة الخدمات.</p></li><li><p>تصعيد الحالات غير المحلولة إلى القسم المناسب.</p></li></ul></div></section><section><p class="heading">المرشح المثالي</p><p class="paragraph"></p><ul><li><p>مرشحة بدوام كامل حاصلة على بكالوريوس (إلزامي)</p></li><li><p>خريجة جامعة قطر – الأفضلية العالية.</p></li><li><p>طلاقة في العربية والإنجليزية (قراءة، كتابة، تحدث)</p></li><li><p>IELTS 5.0 (أو ما يعادلها- TOEFL / التعليم بالإنجليزية)</p></li><li><p>معرفة جيدة ب Microsoft Office، وخدمة عملاء ومهارات تواصل ممتازة</p></li><li><p>خبرة مع أنظمة مركز الاتصال/CRM (Cisco Contact Center، HP Service Manager، Live Chat، Microsoft Teams تعتبر ميزة)</p></li><li><p>سرعة طباعة لا تقل عن 15 كلمة في الدقيقة</p></li></ul><p>يفضل وجود هوية قطرية/فيزا صالحة مع توفر فوري.</p><p></p></section>

الدور: مستشار المبيعات وتجربة الأعضاء (مركز الاتصال). القسم: المبيعات وتجربة الأعضاء. الإدارة: مركز رياضي مجتمعي. يتبع إلى: مدير المبيعات. التقارير المباشرة: لا يوجد. الغرض من الدور: يتولى مستشار المبيعات وتجربة الأعضاء (مركز الاتصال) مسؤولية تقديم تفاعلات مبيعات وخدمة عالية الجودة عبر الهاتف (صادرة وواردة) لدعم اكتساب أعضاء جدد، والحفاظ عليهم، وتعزيز تجربة العضو بشكل عام عبر محفظة الجمعية. انطلاقاً من المكتب الرئيسي، يعمل هذا الدور كنقطة اتصال أولى للأعضاء المحتملين والحاليين، حيث يمتلك المراحل المبكرة من قمع المبيعات واتصالات الخدمة المستمرة. وعلى الرغم من أن مستشاري مركز الاتصال لا يغلقون صفقات البيع داخل النادي، إلا أنهم مسؤولون بشكل مباشر عن تحويل العملاء المحتملين، وتحديد المواعيد، ودعم التجديدات، والتميز في الخدمة، مما يضمن تسليماً سلساً لمستشاري المبيعات وتجربة الأعضاء داخل النادي. يجمع الدور بين الانضباط التجاري، ودقة نظام إدارة علاقات العملاء (CRM)، والخدمة التي تركز على العميل، مما يلعب دوراً حاسماً في تعزيز أداء النادي عن بُعد. المسؤوليات الرئيسية: المبيعات، العملاء المحتملون وتوليد المواعيد: • امتلاك المراحل الأولية من قمع مبيعات العضوية بما في ذلك الاتصال بالعملاء المحتملين، والتأهيل، وحجز المواعيد. • التواصل مع العملاء المحتملين الجدد والحاليين عبر الهاتف، وWhatsApp، والبريد الإلكتروني، والقنوات الرقمية. • تحويل العملاء المحتملين إلى مواعيد مؤهلة لمستشاري المبيعات وتجربة الأعضاء داخل النادي. • تحقيق أهداف المواعيد والتحويل اليومية والأسبوعية والشهرية. • ضمان تسليم واضح ودقيق لمعلومات العملاء المحتملين إلى الفرق المتواجدة في النادي. • دعم حملات المبيعات، والعروض الترويجية، والإحالات، ومتابعة العملاء المحتملين للشركات. انضباط CRM ودقة البيانات: • الحفاظ على سلامة نظام إدارة علاقات العملاء (CRM) بما في ذلك السجلات الدقيقة، وملاحظات المكالمات، وتحديثات المواعيد. • الالتزام باتفاقيات مستوى الخدمة (SLAs) الخاصة باستجابة العملاء المحتملين. • تسجيل جميع الأنشطة بدقة لدعم التنبؤ وإعداد التقارير. • توفير رؤية موثوقة لخط أنابيب المبيعات لمدير المبيعات. تجربة الأعضاء، والاحتفاظ بهم، ومكالمات الخدمة: • إجراء مكالمات استباقية للخدمة وتجربة الأعضاء الجدد. • دعم مبادرات الاحتفاظ بالأعضاء بما في ذلك تذكيرات التجديد، وحملات الحفظ والاستعادة. • إحالة فرص التجديد إلى فرق النادي لإكمالها. • تمثيل العلامة التجارية باحترافية في جميع تفاعلات الأعضاء. المكالمات الواردة، والاستفسارات ومعالجة الشكاوى: • التعامل مع المكالمات الواردة من الأعضاء والعملاء المحتملين بكفاءة واحترافية. • الرد على الاستفسارات المتعلقة بالعضويات، والوصول، والخدمات، والمرافق. • حل المشكلات في نقطة الاتصال الأولى قدر الإمكان. • تصعيد الشكاوى بشكل مناسب بما يتماشى مع إجراءات التشغيل القياسية (SOPs) والمتابعة حتى الإغلاق. التعاون مع فرق النادي: • العمل بشكل وثيق مع مستشاري المبيعات وتجربة الأعضاء داخل النادي لتعظيم معدلات حضور المواعيد. • مشاركة الملاحظات حول جودة العملاء المحتملين، والاعتراضات، والنتائج. • دعم رحلة عضو متكاملة بين مركز الاتصال والنادي. المعايير، والامتثال، والاحترافية: • الالتزام بإجراءات التشغيل القياسية (SOPs)، والنصوص، وحماية البيانات، ومعايير العلامة التجارية. • الحفاظ على الاحترافية، والسرية، والدقة في جميع الأوقات. • تلبية مؤشرات الأداء الرئيسية الفردية المتعلقة بالإنتاجية، والجودة، والنتائج. • دعم مبادرات التحسين المستمر داخل مركز الاتصال. كيف يبدو النجاح (مؤشرات الأداء الرئيسية): • معدل الاتصال بالعملاء المحتملين والاستجابة لهم. • نسبة تحويل العملاء المحتملين إلى مواعيد. • معدل حضور المواعيد. • المواعيد المحجوزة مقابل الهدف. • معدل إكمال مكالمات التجديد والاحتفاظ بالأعضاء. • ردود الفعل الإيجابية من الأعضاء من مكالمات الخدمة. • دقة نظام CRM والالتزام باتفاقية مستوى الخدمة. الخبرة والمؤهلات: • خبرة في مركز اتصال، أو مبيعات هاتفية، أو دور خدمة عملاء. • أسلوب هاتفي واثق ومهني. • القدرة على العمل في بيئة موجهة نحو الأهداف. • اهتمام كبير بالتفاصيل ودقة البيانات. • القدرة على التعامل مع الاعتراضات والشكاوى. • خبرة في استخدام أنظمة CRM وMicrosoft Office. • يفضل مهارات اللغة العربية والإنجليزية. • المرونة للعمل في نوبات، ومساءً، وفي عطلات نهاية الأسبوع إذا لزم الأمر. الكفاءات الرئيسية: • عقلية المبيعات والتحويل • التركيز على تجربة العميل • انضباط CRM والبيانات • التواصل والتأثير • المرونة والاحترافية • التنظيم وإدارة الوقت • المساءلة وتوجيه النتائج

<h2 class="h5">وصف العمل</h2> <div class="t-break" data-jb-field="description"> <strong>الغرض الأساسي من الوظيفة</strong><br><p><span>لتقديم </span><span>الدعم الفني للمستوى 1</span><span> والمستوى 2 </span><span>كجزء من فريق مركز البيانات</span><span> لـ</span><span>بنــى تحتية </span><span>QatarEnergy</span><span> وخدمات تكنولوجيا المعلومات للمستخدم النهائي</span><span> </span><span>والخدمات</span><span>التقنية للمستخدم النهائي</span><span>. تشمل المهام معالجة الحوادث وطلبات الخدمة، وأداء مهام تشغيلية روتينية، واستكشاف الأخطاء وإصلاحها، ومراقبة بنية مركز البيانات والخوادم، ودعم التغييرات المعتمدة، والتصعيد للمشكلات المعقدة وفقاً للإجراءات المعمول بها. يساهم الموقع في عمليات تكنولوجيا المعلومات اليومية الموثوقة عبر مواقع قطر للطاقة</span><span>، بما في ذلك </span><span>الدعم لـ</span><span> Active Directory،</span><span>Microsoft 365</span><span>، SCCM، والطابعات، والأجهزة المحمولة، ورصد الخادمات، والتوثيق، وأنشطة جرد تكنولوجيا المعلومات.</span></p><br><p><strong><span>المسؤوليات الرئيسية</span></strong></p><br><ul><li><span>تقديم </span><span>دعم المستوى 1</span><span> والمستوى 2 </span><span>للأداة التحتية </span><span>وخدمات تكنولوجيا المستخدم النهائي </span><span>كجزء من فريق مركز البيانات، مع ضمان الاستجابة السريعة للحوادث وطلبات الخدمة عبر مواقع قطر للطاقة.</span></li></ul><ul><li><span>أداء مهام إدارة المستخدم والدعم الروتينية المتعلقة بـ Active Directory، وMicrosoft 365، وSCCM، والطابعات، والأجهزة المحمولة، وخدمات تقنية أخرى معتمدة.</span></li></ul><ul><li><span>استكشاف الأخطاء وإصلاحها وحل مشكلات المستوى 1 والمستوى 2 ضمن نطاق الدور؛ توثيق الإجراءات المتخذة وتصعيد القضايا المعقدة والمتكررة أو المتخصصة للمهندسين أو فرق الدعم ذات الصلة.</span></li></ul><ul><li><span>تنفيذ أنشطة تلبية طلبات الخدمة القياسية، بما فيها دعم الحسابات، وطلبات الوصول، ودعم نشر البرمجيات، وتكوين الأجهزة، والفحص التشغيلي، والمهام الداعمة للمستوى الأول والثاني المعتمدة.</span></li></ul><ul><li><span>مراقبة بنية مركز البيانات والخوادم والخدمات ولوحات الصحة؛ فحص التنبيهات الأولية، واتخاذ إجراءات تصحيحية معتمدة عند الاقتضاء، وتصعيد الشذوذ أو تدهور الخدمة وفق الإجراءات المتبعة.</span></li></ul><ul><li><span>دعم التصحيحات، وإصلاح الثغرات، وضوابط الأمن السيبراني، وإجراءات الطوارئ تحت الإرشاد المعتمد، بما في ذلك تنفيذ أنشطة التشغيل للمستوى 1 والمستوى 2 المعتمدة.</span></li></ul><ul><li><span>مساعدة المهندسين خلال ترقية البنية التحتية، وأنشطة المشروع، والاختبار، ومهام النشر حسب الحاجة.</span></li></ul><ul><li><span>الحفاظ على سجلات تشغيل دقيقة، ووثائق تقنية، وقوائم تحقق معيارية، ومعلومات جرد تكنولوجيا المعلومات.</span></li></ul><ul><li><span>توفير تواصل مهذب وواضح مع المستخدمين، والتأكد من معالجة الحوادث والطلبات بشكل مهني وبما يتماشى مع توقعات الخدمة.</span></li></ul><ul><li><span>دعم تطبيقات QatarEnergy على الهواتف الذكية والأجهزة اللوحية، بما في ذلك الإعداد الأساسي، واستكشاف الأخطاء وتقديم المساعدة للمستخدم.</span></li></ul><ul><li><span>المشاركة في ترتيبات التناوب والدعم الاحتياطي أو عند الحاجة للحفاظ على استمرارية خدمات تكنولوجيا المعلومات.</span></li></ul> <br><strong>الخبرة والمهارات المطلوبة</strong><br><p><span>الحد الأدنى 5 سنوات من الخبرة الفعلية في الدعم الفني للبنية التحتية لتكنولوجيا المعلومات وخدمات المكتب، وعمليات مركز البيانات، ودعم الخادم، أو بيئة ذات صلة، مع التعرض لأنشطة الدعم من المستويين الأول والثاني.</span></p><br><p><strong><span>الشهادات المهنية</span></strong></p><br><ul><li><span>شهادة ITIL Foundation، مايكروسوفت، CompTIA، أو شهادات تقنية معادلة ستكون ميزة.</span></li></ul><p><strong><span>المهارات التقنية</span></strong></p><br><ul><li><span>معرفة عملية بنشاط Active Directory من مايكروسوفت، وSCCM، وAzure Active Directory، وأنشطة إدارة المستخدم/الجهاز القياسية، مع القدرة على أداء مهام الدعم من المستوى 1 والمستوى 2 المعتمدة.</span></li></ul><ul><li><span>فهم جيد لخدمات Microsoft 365، بما في ذلك Teams وSharePoint Online وOneDrive وExchange Online والأنشطة المرتبطة بـ Intune.</span></li></ul><ul><li><span>معرفة جيدة ببيئات Windows Server، ومفاهيم Group Policy، ودعم وصول المستخدم، وخدمات البنية التحتية الشائعة ذات الصلة بعمليات مركز البيانات.</span></li></ul><ul><li><span>القدرة على إجراء فحص روتيني، واتباع الإجراءات التقنية، وإكمال المهام التشغيلية القياسية بدقة، وتنفيذ إجراءات تصحيحية معتمدة ضمن حدود الدعم المحددة.</span></li></ul><ul><li><span>التعرف على دعم سطح المكتب في Windows، ومفاهيم Linux الأساسية، وأساليب استكشاف الأخطاء الشائعة.</span></li></ul><ul><li><span>الكفاءة في إعداد الطابعات وتكوينها واستكشاف الأخطاء عبر بيئات متصلة بالشبكة.</span></li></ul><ul><li><span>التعرف على عمليات مركز البيانات، وأدوات المراقبة، وفحوص صحة الخادم، وإدارة بنية تحتية أساسية، وإجراءات التصعيد.</span></li></ul><ul><li><span>القدرة على استخدام أدوات تشخيصية وأدوات دعم لتحديد وتسجيل واستكشاف وحل مشكلات المستوى 1 والمستوى 2 الشائعة، أو التصعيد بشكل مناسب عند الحاجة للدعم المتخصص.</span></li></ul><ul><li><span>الخبرة في E-Fax، ومنصات الرسائل النصية للمؤسسات، ودعم الأجهزة المحمولة، أو خدمات تكنولوجيا المستخدم النهائي المماثلة ستكون ميزة.</span></li></ul><p><strong><span>المهارات الشخصية</span></strong></p><br><ul><li><span>مهارات اتصال قوية مع القدرة على شرح المشكلات الفنية بوضوح وبمهنية للمستخدمين.</span></li></ul><ul><li><span>عقلية متمركزة حول العميل مع نهج منضبط لمعالجة الحوادث وتلبية طلبات الخدمة والمتابعة.</span></li></ul><ul><li><span>القدرة على العمل بشكل مستقل، واتباع التعليمات، والتعاون بشكل فعال مع المهندسين وفرق مركز الخدمة وزملاء ICT الآخرين.</span></li></ul><ul><li><span>منظم، واع، ومتفاني في التفاصيل، مع ممارسة جيدة للتوثيق والتزام بالإجراءات التشغيلية.</span><ul><li><span>الاستعداد للعمل بنظام الورديات أو الدوام الاحتياطي عند الحاجة.</span></li></ul></li></ul> <br><strong>المؤهلات التعليمية</strong><br><p><span>دبلوم تقني في علوم الحاسوب، تكنولوجيا المعلومات، الإلكترونيات، أو مجال ذي صلة.</span></p><br><br>

Additional Information<br><br>Job Number 26104445<br><br>Job Category Reservations<br><br>Location 1 West Bay Lagoon, Doha, Qatar, Qatar,VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Non-Management<br><br>YOUR LEGACY STARTS WITH US<br><br>At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms & suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you’re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life’s most meaningful moments. <br><br>FIND PURPOSE IN YOUR PASSION<br><br>At The Ritz-Carlton, we firmly believe that our Ladies & Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.<br><br>Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:<br><br>A rewarding career within one of the most recognized and prestigious luxury brands in the world.<br><br>Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry. <br><br>Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.<br><br>Consistent & reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.<br><br>A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:<br><br> Exclusive training and leadership development programs Recognition and rewards for exceptional service Preferential Members Rates at Marriott Hotels Globally Dining & Wellness discounts for your family and you Medical Insurance Coverage An HR team dedicated to your success and wellbeing<br><br>OUR EXPECTATIONS FROM THE ROLE: <br><br>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.<br><br>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br><br>Preferred Qualifications<br><br>Education: High school diploma or G. E. D. equivalent.<br><br>Related Work Experience: No related work experience.<br><br>Supervisory Experience: No supervisory experience.<br><br>License or Certification: None<br><br>Preferably Arabic Speaker<br><br>In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.<br><br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br><br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br><br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Additional Information<br><br>Job Number 26076485<br><br>Job Category Reservations<br><br>Location 1 West Bay Lagoon, Doha, Qatar, Qatar,VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Non-Management<br><br>YOUR LEGACY STARTS WITH US<br><br>At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms & suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you’re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life’s most meaningful moments. <br><br>FIND PURPOSE IN YOUR PASSION<br><br>At The Ritz-Carlton, we firmly believe that our Ladies & Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.<br><br>Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:<br><br>A rewarding career within one of the most recognized and prestigious luxury brands in the world.<br><br>Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry. <br><br>Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.<br><br>Consistent & reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.<br><br>A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:<br><br> Exclusive training and leadership development programs Recognition and rewards for exceptional service Preferential Members Rates at Marriott Hotels Globally Dining & Wellness discounts for your family and you Medical Insurance Coverage An HR team dedicated to your success and wellbeing<br><br>OUR EXPECTATIONS FROM THE ROLE: <br><br>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.<br><br>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br><br>Preferred Qualifications<br><br>Education: High school diploma or G. E. D. equivalent.<br><br>Related Work Experience: No related work experience.<br><br>Supervisory Experience: No supervisory experience.<br><br>License or Certification: None<br><br>Preferably Arabic Speaker<br><br>In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.<br><br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br><br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br><br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Additional Information<br><br>Job Number 26076485<br><br>Job Category Reservations<br><br>Location 1 West Bay Lagoon, Doha, Qatar, Qatar,VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Non-Management<br><br>YOUR LEGACY STARTS WITH US<br><br>At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms & suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you’re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life’s most meaningful moments. <br><br>FIND PURPOSE IN YOUR PASSION<br><br>At The Ritz-Carlton, we firmly believe that our Ladies & Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.<br><br>Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:<br><br>A rewarding career within one of the most recognized and prestigious luxury brands in the world.<br><br>Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry. <br><br>Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.<br><br>Consistent & reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.<br><br>A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:<br><br> Exclusive training and leadership development programs Recognition and rewards for exceptional service Preferential Members Rates at Marriott Hotels Globally Dining & Wellness discounts for your family and you Medical Insurance Coverage An HR team dedicated to your success and wellbeing<br><br>OUR EXPECTATIONS FROM THE ROLE: <br><br>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.<br><br>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br><br>Preferred Qualifications<br><br>Education: High school diploma or G. E. D. equivalent.<br><br>Related Work Experience: No related work experience.<br><br>Supervisory Experience: No supervisory experience.<br><br>License or Certification: None<br><br>Preferably Arabic Speaker<br><br>In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.<br><br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br><br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br><br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Purpose Summary<br><br>The incumbent is mainly responsible for marketing the Retail Bank’s products and services – to meet assigned targets specifically for a single line of business, besides cross selling other products and services of the Retail Bank to meet customer needs. The Associate is responsible for providing efficient, friendly and quality service to customers; answering queries & encouraging them to increase their business with the Retail Bank.<br><br>Essential Duties & Responsibilities By Dimensions<br><br> Shareholder & Financial: Proactively market the Retail Bank’s products to increase sales volume and profitability, and to achieve or exceed set targets and goals. Cross selling of Retail Bank products and services to help increase market share and associated revenue / profit goals. Implements KPI’s and best practices for Associate, Domestic Sales Center Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations. To visit the customers at their convenience either at their office / residence to market the bank’s products and obtain complete documentation, without the need for the customer to visit the bank. Attends and resolves all customer queries within the specified TAT to ensure customer satisfaction. To convey customer feedback on products and services including issues faced & enhancements recommended, to the Manager / Assistant Manager. Create and maintain strong networking relationship with key contacts in the HR and Finance function of ministries & private companies in our approved list of companies. To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): To ensure that the application forms are accurately filled and that all required supporting documentation are provided to minimize discrepancies. To submit all completed applications to the Manager Supervisor. Act as the first point of contact especially for new customers, answer their queries and provide information about various products and services offered by the Retail Bank. Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards, loans etc. Coordinate with operations staff on an “as is needed” basis to ensure smooth operations, and timely and friendly service delivery. Refer to Direct Sales Supervisor for assistance in replying to any unresolved queries from customers. To submit periodic reports to their Sales Supervisor on calls made and their recommendations on how to grow the business volumes. To monitor the customer service standards operational for Retail Bank and look for creative ways to improve service delivery. Ensure compliance to internal service quality standards and compliance to audit requirements Learning & Knowledge: To have complete and updated knowledge of the key features & benefits of all the QNB Retail products & services (including special promotions) especially for those marketed through the Sales channel. Attend all training programs organized by the Bank & also any specified training deemed to be applicable for effective performance of their job function. Maintain thorough knowledge of competitor products, pricing, market activity, and ensure that market intelligence is passed on to the Manager / Assistant Manager by active participation in weekly sales meetings. Identify related areas for professional development of self.<br><br>Education And Experience Requirements<br><br> Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study) No years of experience required<br><br>Note: you will be required to attach the following:<br><br>Resume/CVPassport ID Card Education Certificate Birth Certificate

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Purpose Summary<br><br>The incumbent is mainly responsible for marketing the Retail Bank’s products and services – to meet assigned targets specifically for a single line of business, besides cross selling other products and services of the Retail Bank to meet customer needs. The Associate is responsible for providing efficient, friendly and quality service to customers; answering queries & encouraging them to increase their business with the Retail Bank.<br><br>Essential Duties & Responsibilities By Dimensions<br><br> Shareholder & Financial: Proactively market the Retail Bank’s products to increase sales volume and profitability, and to achieve or exceed set targets and goals. Cross selling of Retail Bank products and services to help increase market share and associated revenue / profit goals. Implements KPI’s and best practices for Associate, Domestic Sales Center Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations. To visit the customers at their convenience either at their office / residence to market the bank’s products and obtain complete documentation, without the need for the customer to visit the bank. Attends and resolves all customer queries within the specified TAT to ensure customer satisfaction. To convey customer feedback on products and services including issues faced & enhancements recommended, to the Manager / Assistant Manager. Create and maintain strong networking relationship with key contacts in the HR and Finance function of ministries & private companies in our approved list of companies. To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): To ensure that the application forms are accurately filled and that all required supporting documentation are provided to minimize discrepancies. To submit all completed applications to the Manager Supervisor. Act as the first point of contact especially for new customers, answer their queries and provide information about various products and services offered by the Retail Bank. Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards, loans etc. Coordinate with operations staff on an “as is needed” basis to ensure smooth operations, and timely and friendly service delivery. Refer to Direct Sales Supervisor for assistance in replying to any unresolved queries from customers. To submit periodic reports to their Sales Supervisor on calls made and their recommendations on how to grow the business volumes. To monitor the customer service standards operational for Retail Bank and look for creative ways to improve service delivery. Ensure compliance to internal service quality standards and compliance to audit requirements Learning & Knowledge: To have complete and updated knowledge of the key features & benefits of all the QNB Retail products & services (including special promotions) especially for those marketed through the Sales channel. Attend all training programs organized by the Bank & also any specified training deemed to be applicable for effective performance of their job function. Maintain thorough knowledge of competitor products, pricing, market activity, and ensure that market intelligence is passed on to the Manager / Assistant Manager by active participation in weekly sales meetings. Identify related areas for professional development of self.<br><br>Education And Experience Requirements<br><br> Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study) No years of experience required<br><br>Note: you will be required to attach the following:<br><br>Resume/CVPassport ID Card Education Certificate Birth Certificate

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Purpose Summary<br><br>The incumbent is mainly responsible for marketing the Retail Bank’s products and services – to meet assigned targets specifically for a single line of business, besides cross selling other products and services of the Retail Bank to meet customer needs. The Associate is responsible for providing efficient, friendly and quality service to customers; answering queries & encouraging them to increase their business with the Retail Bank.<br><br>Essential Duties & Responsibilities By Dimensions<br><br> Shareholder & Financial: Proactively market the Retail Bank’s products to increase sales volume and profitability, and to achieve or exceed set targets and goals. Cross selling of Retail Bank products and services to help increase market share and associated revenue / profit goals. Implements KPI’s and best practices for Associate, Domestic Sales Center Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations. To visit the customers at their convenience either at their office / residence to market the bank’s products and obtain complete documentation, without the need for the customer to visit the bank. Attends and resolves all customer queries within the specified TAT to ensure customer satisfaction. To convey customer feedback on products and services including issues faced & enhancements recommended, to the Manager / Assistant Manager. Create and maintain strong networking relationship with key contacts in the HR and Finance function of ministries & private companies in our approved list of companies. To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): To ensure that the application forms are accurately filled and that all required supporting documentation are provided to minimize discrepancies. To submit all completed applications to the Manager Supervisor. Act as the first point of contact especially for new customers, answer their queries and provide information about various products and services offered by the Retail Bank. Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards, loans etc. Coordinate with operations staff on an “as is needed” basis to ensure smooth operations, and timely and friendly service delivery. Refer to Direct Sales Supervisor for assistance in replying to any unresolved queries from customers. To submit periodic reports to their Sales Supervisor on calls made and their recommendations on how to grow the business volumes. To monitor the customer service standards operational for Retail Bank and look for creative ways to improve service delivery. Ensure compliance to internal service quality standards and compliance to audit requirements Learning & Knowledge: To have complete and updated knowledge of the key features & benefits of all the QNB Retail products & services (including special promotions) especially for those marketed through the Sales channel. Attend all training programs organized by the Bank & also any specified training deemed to be applicable for effective performance of their job function. Maintain thorough knowledge of competitor products, pricing, market activity, and ensure that market intelligence is passed on to the Manager / Assistant Manager by active participation in weekly sales meetings. Identify related areas for professional development of self.<br><br>Education And Experience Requirements<br><br> Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study) No years of experience required<br><br>Note: you will be required to attach the following:<br><br>Resume/CVPassport ID Card Education Certificate Birth Certificate

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Purpose Summary<br><br>The incumbent is mainly responsible for marketing the Retail Bank’s products and services – to meet assigned targets specifically for a single line of business, besides cross selling other products and services of the Retail Bank to meet customer needs. The Associate is responsible for providing efficient, friendly and quality service to customers; answering queries & encouraging them to increase their business with the Retail Bank.<br><br>Essential Duties & Responsibilities By Dimensions<br><br> Shareholder & Financial: Proactively market the Retail Bank’s products to increase sales volume and profitability, and to achieve or exceed set targets and goals. Cross selling of Retail Bank products and services to help increase market share and associated revenue / profit goals. Implements KPI’s and best practices for Associate, Domestic Sales Center Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations. To visit the customers at their convenience either at their office / residence to market the bank’s products and obtain complete documentation, without the need for the customer to visit the bank. Attends and resolves all customer queries within the specified TAT to ensure customer satisfaction. To convey customer feedback on products and services including issues faced & enhancements recommended, to the Manager / Assistant Manager. Create and maintain strong networking relationship with key contacts in the HR and Finance function of ministries & private companies in our approved list of companies. To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): To ensure that the application forms are accurately filled and that all required supporting documentation are provided to minimize discrepancies. To submit all completed applications to the Manager Supervisor. Act as the first point of contact especially for new customers, answer their queries and provide information about various products and services offered by the Retail Bank. Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards, loans etc. Coordinate with operations staff on an “as is needed” basis to ensure smooth operations, and timely and friendly service delivery. Refer to Direct Sales Supervisor for assistance in replying to any unresolved queries from customers. To submit periodic reports to their Sales Supervisor on calls made and their recommendations on how to grow the business volumes. To monitor the customer service standards operational for Retail Bank and look for creative ways to improve service delivery. Ensure compliance to internal service quality standards and compliance to audit requirements Learning & Knowledge: To have complete and updated knowledge of the key features & benefits of all the QNB Retail products & services (including special promotions) especially for those marketed through the Sales channel. Attend all training programs organized by the Bank & also any specified training deemed to be applicable for effective performance of their job function. Maintain thorough knowledge of competitor products, pricing, market activity, and ensure that market intelligence is passed on to the Manager / Assistant Manager by active participation in weekly sales meetings. Identify related areas for professional development of self.<br><br>Education And Experience Requirements<br><br> Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study) No years of experience required<br><br>Note: you will be required to attach the following:<br><br>Resume/CVPassport ID Card Education Certificate Birth Certificate

Skyrocket Your Data Center Infrastructure Career with Us !<br>A leading organization delivering large-scale mission-critical infrastructure projects is expanding its team to support the successful delivery of advanced Data Center developments across the region. We are seeking experienced professionals across multiple disciplines who are passionate about building world-class facilities that power the digital economy.<br>Multiple Positions – Data Center Construction Projects<br>Overview / Job Purpose Join a team building some of the region's most advanced mission-critical facilities. We are expanding our Data Center Construction teams and seeking experienced professionals across engineering, construction, commissioning, project management, quality, safety, and support functions.<br>This is an exciting opportunity to grow your expertise, work on cutting-edge infrastructure projects, and contribute to facilities that support critical business operations and next-generation technologies.<br>Open Positions Senior Project Manager Data Center Systems Manager Construction Manager QA/QC Manager HSE Manager Technical Manager Planning Manager Commissioning Manager Commercial & Contracts Manager<br>Key Responsibilities Support the planning, execution, and delivery of Data Center construction projects. Coordinate with consultants, contractors, vendors, and project stakeholders. Monitor project schedules, budgets, quality standards, and deliverables. Ensure compliance with project specifications, codes, and safety regulations. Review engineering drawings, technical submittals, and construction documentation. Manage site activities and resolve technical and operational challenges. Participate in testing, commissioning, and handover activities. Prepare progress reports, project updates, and technical documentation. Support procurement, material management, and vendor coordination. Maintain a strong focus on quality, safety, reliability, and project excellence.<br>Qualifications & Experience Data Center Construction or Critical Infrastructure experience is mandatory.5–15+ years of relevant experience depending on the position. Bachelor's Degree or Diploma in Civil Engineering, Mechanical Engineering, Electrical Engineering, Construction Management, or a related discipline. Proven experience in Data Centers, Mission-Critical Facilities, Industrial, Infrastructure, or Large Commercial Construction projects. Strong understanding of construction methodologies and project lifecycle management. Experience working with international standards and best practices. Proficiency in project management and engineering tools relevant to the role. Professional certifications such as PMP, LEED, OSHA, NEBOSH, Autodesk BIM, or equivalent are advantageous.<br>Skills & Competencies Data Center Construction Critical Infrastructure Delivery Project Management Construction Management MEP Systems Quality Assurance & Quality Control Health, Safety & Environment Compliance Commissioning & Handover Risk Management Stakeholder Management Technical Documentation Problem Solving and Leadership<br>Important Note Applications will only be considered for candidates with proven Data Center Construction or Critical Infrastructure project experience.