Customer Service Jobs in Qatar

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><br></p><p>We are looking for a <b>friendly, professional, and customer-focused Customer Service Executive</b> to join our team across our fitness clubs and swimming academies in Doha. The ideal candidate should enjoy working with people, have strong communication skills, and be able to deliver excellent customer service in a fast-paced environment.</p><p>Key Responsibilities</p><ul><li>Welcome and assist members, guests, and parents professionally.</li><li>Handle memberships, registrations, bookings, check-ins, and general customer inquiries.</li><li>Provide information about memberships, fitness classes, swimming programs, schedules, and club services.</li><li>Promote memberships, personal training, swimming lessons, and other services.</li><li>Respond to customer inquiries through phone, email, social media, and in person.</li><li>Handle customer concerns and complaints professionally and provide appropriate solutions.</li><li>Coordinate with trainers, swimming coaches, and internal departments to support daily operations.</li><li>Maintain accurate customer records and update information in internal systems.</li><li>Manage class and swimming session bookings and assist members with scheduling.</li><li>Ensure the reception area is clean, organized, and welcoming.</li><li>Assist with attendance tracking and general administrative duties.</li><li>Follow company policies, SOPs, and health and safety standards.</li><li>Contribute to a positive and professional customer-focused environment.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Customer service and relationship management</li><li>Excellent verbal and written communication</li><li><b>Fluent Arabic and English</b></li><li>Strong interpersonal and people skills</li><li>Problem-solving and complaint-handling</li><li>Organization and time management</li><li>Multitasking and working under pressure</li><li>Attention to detail</li><li>Sales and upselling skills</li><li>Professional and positive attitude</li><li>Microsoft Office proficiency</li><li>CRM and customer management systems</li><li>Teamwork and collaboration</li><li>Previous experience in customer service, reception, hospitality, fitness, wellness, or sports is preferred</li></ul></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Customer Service Representative (CSR) – Remote | Zendesk, Freshdesk, Salesforce Support | U.<br>S. Hours Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours (flexibility for evenings/weekends based on client needs) About the Role We’re hiring a Customer Service Representative (CSR) to handle high-volume customer support across phone, email, and chat .<br> You’ll be the frontline voice of the company , responsible for: Resolving customer issues quickly Delivering a positive support experience Maintaining strong communication under pressure If you’re someone who is empathetic, organized, and thrives in fast-paced environments , this role is for you.<br> What You’ll Own Customer Interaction &amp; Issue Resolution Handle 50–100 daily support tickets using platforms like: Zendesk Freshdesk Salesforce Service Cloud Respond via: Phone Email Live chat Social channels Aim for first-contact resolution (FCR) Escalate complex issues to Tier 2 or technical teams Ticket &amp; SLA Management Prioritize tickets based on urgency and SLA requirements Track and manage open cases to ensure timely resolution Document all interactions clearly in the system Maintain organized and complete ticket records Knowledge Base &amp; Efficiency Update internal knowledge bases and FAQs Create and improve: Response templates Macros Help reduce repetitive tickets through better documentation Customer Experience &amp; Feedback Communicate with empathy and professionalism Capture customer feedback (CSAT, NPS) Identify recurring issues and flag trends Escalate negative experiences for quick resolution Collaboration Work closely with: Product Engineering Operations teams Provide insights to improve customer experience and product quality Compliance &amp; Quality Ensure compliance with: GDPR HIPAA (if applicable) Maintain confidentiality when handling customer data Follow quality standards for all interactions What Success Looks Like High first-contact resolution rates Fast response and resolution within SLA Strong customer satisfaction (CSAT ≥ 90%) Clean, organized ticket management Positive feedback from customers and leadership What Makes You a Strong Fit Patient, empathetic, and customer-focused Strong communicator (written and verbal) Comfortable handling high ticket volumes Organized and detail-oriented Resilient under pressure Adaptable across different industries and customer types Requirements (Must-Have) Experience 1–2+ years in: Customer service Call center Support roles Experience using at least one platform: Zendesk Freshdesk Salesforce Service Cloud Skills Strong typing and multitasking ability Excellent written and verbal English Proficiency with: Microsoft Office Google Workspace Ability to manage multiple tickets and priorities simultaneously Nice to Have Multilingual support experience Industry exposure: SaaS E-commerce Healthcare Finance Experience in KPI-driven environments Familiarity with: Chatbots AI-powered support tools Tools You’ll Use Zendesk / Freshdesk / Salesforce Service Cloud Email &amp; chat systems Knowledge base tools Internal collaboration platforms What a Typical Day Looks Like Review and prioritize incoming tickets Respond to customer inquiries across channels Resolve issues or escalate when needed Update knowledge base with new solutions Collaborate with internal teams on complex cases Track feedback and improve support quality Clear or update ticket queue before end of day In short: You ensure every customer interaction ends with clarity, professionalism, and resolution.<br> Key Metrics (KPIs) First Contact Resolution (FCR) Average Handle Time (AHT) CSAT / NPS scores (target ≥ 90%) SLA adherence Ticket backlog management Interview Process Initial Phone Screen Video Interview with Pavago Recruiter Practical Task (handle sample tickets) Client Interview Offer &amp; Background Verification Apply Now If you’re a customer-first professional who can handle volume without compromising quality , we’d love to hear from you.<br> Apply now and become the voice that delivers exceptional customer experiences every day.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> General Information <br> <br> Ref # <br> 235011 <br> <br> Location <br> Qatar-Doha <br> <br> Job family <br> Cargo &amp; Airport Operations <br> <br> <ul><li><span>Closing Date:</span> <span>2026-08-06</span></li></ul><br> <br> <br> <br> <br> <br> </div>

About the role:Join our award-winning team at HIA and deliver world-class service every day!<br>Offers passengers the highest level of service, ensuring a seamless and convenient world-class experience at Hamad International Airport. This role is designed for outgoing and detail-oriented individuals who are passionate about service delivery and committed to creating positive customer interactions.<br>Key responsibilities Assist the Customer Service Supervisor by providing the necessary data to fill the shift report. Prevent and report misuse of company assets or customer properties through the correct process, in order to re-locate lost items. Support the development of procedures for the Senior Customer Service Agent including manuals and policies. Provide customers with accurate and helpful information including but not limited to flight timings, transport, food and beverages, airlines, lounges, hotel and other facilities provided at Hamad International Airport. Conduct survey for the customer service improvement team to understand customer satisfaction pro-actively identify customer needs and positively influence their perception of Hamad International Airport to improve customer satisfaction survey. Prepare, coordinate and monitor the weekly Lost Property disposal and with governmental agencies. Check the overall standard quality (including assets serviceability and cleanliness) of the PTC (Passenger Terminal Complex) to ensure KPI (Key Performance Index) and SLA (Standard Lewi Agreement) are met by services provider. Prepare the report for Departures, Arrivals and Transfer queue Management for the supervisor. Prepare the report for the meals provided to passengers affected by a disruption of the airport operation.<br>About you:Education: Bachelor’s Degree or equivalent with minimum one year of job-related experience in customer service (Freshers are welcome to apply) OR High School Diploma with at least two years of relevant experience. Proven ability to deliver high-quality customer service. Fluent in spoken and written English. Computer literate and comfortable with digital systems. Strong understanding of customer-centric operations. Availability for shift work, including weekends and holidays.

Join the Team at ABYAT - Your Gateway to Retail Excellence!<br>About us Are you ready to be part of the largest retail store in the Middle East? ABYAT, spanning an impressive 22,000 square meters and offering over 22,000 products, is your one-stop destination for all things home improvement and more. From elegant tiles and captivating wallpapers to state-of-the-art lighting solutions and stylish kitchen fixtures, we pride ourselves on offering a diverse array of top-quality products under one roof.<br>Established locally with a vision for excellence, ABYAT has been setting benchmarks since its inception in September 2005. With an unwavering focus on our customers, we've crafted an experience that revolves around their needs, from our meticulously designed store layouts to our unparalleled service offerings.<br>Expanding beyond our roots in Kuwait, ABYAT is now making waves in Saudi Arabia and setting our sights on Qatar and the UAE. As we continue to grow, we're seeking passionate individuals to join our dynamic team and contribute to our journey of success.<br>Position: Customer Service Officer Location: On Site - Doha Type: Full-time<br>Job Purpose The Customer Service Officer is responsible for delivering an excellent in-store customer experience by welcoming and assisting customers, handling their inquiries and concerns, resolving complaints, and ensuring smooth coordination with relevant store departments. The role requires a highly customer-oriented individual who is confident in face-to-face customer interactions and understands the retail environment.<br>Key Responsibilities Welcome customers and provide a professional, friendly, and positive in-store experience. Act as the first point of contact for customers visiting the store and understand their needs and concerns. Handle customer inquiries, complaints, requests, returns, exchanges, and service-related issues in accordance with company policies. Resolve customer concerns efficiently and professionally, escalating complex cases when required. Provide customers with accurate information regarding products, orders, deliveries, installations, payments, warranties, and after-sales services. Coordinate with Sales, Warehouse, Delivery, Installation, Finance, and other departments to ensure customer issues are resolved promptly. Follow up on customer complaints and pending requests until closure, ensuring a high level of customer satisfaction. Register and maintain accurate records of customer interactions, complaints, and resolutions in the relevant systems. Support customers with order-related inquiries and assist in tracking the status of their orders. Ensure all customer interactions are handled professionally and in line with the company's customer service standards. Identify recurring customer issues and communicate feedback to management to help improve the overall customer experience. Support store operations during peak periods and assist in maintaining an organized and customer-friendly service area. Ensure compliance with company policies, procedures, and customer service standards.<br>Requirements Bachelor's degree in Business Administration, Marketing, Hospitality, or a related field is preferred.2–4 years of experience in customer service, preferably within retail. Proven experience in face-to-face customer service and dealing directly with customers in a physical store environment. Previous experience in retail, showroom, furniture, home improvement, or a similar customer-facing environment is highly preferred. Strong communication and interpersonal skills. Excellent customer handling and complaint-resolution skills. Ability to remain calm, professional, and solution-oriented when dealing with difficult customers. Good coordination and follow-up skills. Ability to work in a fast-paced retail environment and handle multiple customer requests. Good computer skills and experience using CRM, ERP, POS, or customer service systems is an advantage. Good command of English; Arabic is an advantage. Flexible to work shifts, weekends, and public holidays according to the store schedule.<br>Key Competencies Customer Focus Face-to-Face Customer Service Communication Skills Complaint Handling & Conflict Resolution Problem Solving Active Listening Empathy & Emotional Intelligence Teamwork & Collaboration Follow-Up & Ownership Attention to Detail Retail Awareness Professionalism

✨ Customer Service Manager | ULTA Beauty | Qatar ✨<br>Do you have a passion for creating exceptional customer experiences and leading teams to deliver service excellence?<br>As ULTA Beauty prepares to launch in Qatar, we're looking for an experienced Customer Service Manager to play a key role in shaping the customer journey and bringing our brand promise to life across every touchpoint.<br>In this role, you'll lead initiatives that enhance customer satisfaction, build loyalty, and ensure a consistently exceptional experience both in-store and online. Working closely with store teams and leadership, you'll champion a customer-first culture while helping to establish ULTA Beauty as a leading beauty destination in Qatar.<br>What you'll be doing:• Developing and implementing customer experience strategies across retail stores• Leading, coaching, and inspiring teams to deliver outstanding customer service• Monitoring customer feedback, reviews, and satisfaction metrics to identify opportunities for improvement• Partnering with marketing teams on promotions, loyalty initiatives, and in-store events• Analyzing customer insights and behaviour to enhance the overall shopping experience• Resolving escalated customer concerns with professionalism and empathy• Ensuring store environments reflect a premium and welcoming beauty experience<br>We're looking for candidates with:• 7+ years of experience in customer experience, retail operations, or store management• Strong leadership and team development skills• Experience using CRM and customer feedback tools• A strong understanding of customer expectations within beauty, cosmetics, luxury, or retail environments• A passion for beauty, skincare, and delivering exceptional customer service<br>This is a unique opportunity to be part of the launch of ULTA Beauty in Qatar, helping to define the customer experience from day one while building your career with one of the region's leading retail groups.<br>Ready to help create the ultimate beauty experience? We'd love to hear from you.

Job Requisition ID: 179678<br><br>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.<br><br>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day<br><br>Overview Of The Role:<br><br>The Customer Service Associate is pivotal in driving sales and delivering an exceptional customer experience. They are responsible for engaging with customers, providing knowledgeable and friendly service, and maintaining store standards. Success in this role involves meeting sales targets, ensuring a clean and inviting store environment, and upholding company policies. The role requires strong communication skills and an ability to work collaboratively with the store team to achieve business objectives.<br><br>What You Will Do:<br><br>Customer Engagement<br><br>Create a positive first impression for customers through energetic demeanor and adherence to the dress code. Greet customers immediately upon entering the store with a sincere and warm welcome. Provide customers with current and relevant information about products. Express gratitude to all customers for shopping at M&S and invite them to return.<br><br>Sales and Service<br><br>Deliver quality service in the fitting rooms and follow up with customers. Attempt to add on to sales during interactions and assist in achieving sales targets. Efficiently manage services at the cash wrap, offer gift cards, and capture customer information for the database.<br><br>Operational Duties<br><br>Maintain store standards and cleanliness to create a sparkling and organized environment. Participate in and attend all store meetings and related functions. Complete other duties as assigned by store management, including meeting weekly sales targets. Maintain punctuality and adhere to designated work schedule.<br><br>Policy and Procedures<br><br>Comply 100% with M&S policies and procedures. Demonstrate flexibility and collaborate effectively with peers and management. Perform housekeeping duties as required.<br><br>Required Skills To Be Successful:<br><br>Excellent verbal communication skills. Ability to identify and stay ahead of fashion trends. Strong customer service orientation. Capacity to work flexibly within a team environment.<br><br>What Qualifies You For The Role:<br><br>High School Degree or equivalent.1-2 years of retail sales experience. Good verbal communication skills and ability to engage with diverse customers. Physical ability to perform tasks such as heavy lifting and standing for extended periods.<br><br>About Al-Futtaim Retail<br><br>Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.<br><br>Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…

Job Title: Customer Service Executive<br>Location: Doha<br>Industry: Real Estate<br>Job Summary<br><br>We are looking for a dedicated and customer-oriented Customer Service Executive to manage client interactions and ensure a high level of satisfaction throughout the real estate customer journey. The role involves handling inquiries, coordinating with internal teams, and supporting sales and leasing operations.<br> <br>Key Responsibilities<br> Handle inbound and outbound customer calls, emails, and walk-in inquiries<br> Provide accurate information about properties, pricing, availability, and processes<br> Register leads and update customer information in the CRM system<br> Coordinate property viewings and follow up with clients<br> Resolve customer complaints professionally and escalate complex issues when required<br> Maintain proper records of customer interactions and feedback<br> Support sales, leasing, and property management teams with customer coordination<br> Ensure excellent customer experience before and after sales/lease<br> <br><br><br>Requirements<br><br>Requirements & Qualifications<br> Bachelor’s degree or Diploma (preferred)<br> 1–3 years of experience in customer service (real estate experience is an advantage)<br> Strong communication skills in Arabic (English is a plus)<br> Good interpersonal and problem-solving skills<br> Basic computer skills (MS Office, CRM systems)<br> Ability to work under pressure and meet service standards

About Pulse Media NL<br><br>Pulse Media NL is seeking a reliable, organized, and customer-focused Customer Service Coordinator to join our remote team.<br><br>The successful candidate will support customers through email, chat, and other approved communication channels while coordinating requests, maintaining accurate records, and providing administrative support to internal teams.<br><br>This is an excellent opportunity for someone who enjoys helping people, communicating professionally, solving problems, and working independently in a remote environment.<br><br>Key Responsibilities<br><br>Respond to customer inquiries professionally and promptly. Handle routine customer questions and service requests. Create, update, and maintain accurate customer records. Monitor customer requests, tickets, and follow-up activities. Coordinate customer issues with appropriate internal teams. Provide customers with updates regarding outstanding requests. Identify and escalate complex or unresolved issues. Maintain accurate records of customer communications. Process forms, documents, and customer information. Update spreadsheets, CRM systems, and administrative trackers. Monitor assigned inboxes and communication channels. Prepare basic reports, summaries, and correspondence. Follow up on pending customer and administrative requests. Protect confidential customer and company information. Follow established customer-service, privacy, and data-protection procedures.<br><br>Requirements<br><br>High school diploma, GED, or equivalent. Strong written and verbal communication skills. Good customer-service and interpersonal skills. Basic to intermediate computer proficiency. Good typing and data-entry abilities. Strong attention to detail and accuracy. Good organizational and time-management skills. Ability to manage multiple tasks and priorities. Ability to work independently in a remote environment. Professional, dependable, and customer-focused attitude.<br><br>Reliable internet connection and access to a suitable remote-working environment.<br><br>Previous experience in customer service, administration, data entry, call-center support, CRM systems, or virtual assistance is an advantage but may not be required.<br><br>Preferred Skills<br><br>Experience with:<br><br>Microsoft Office, particularly Word and Excel. Google Workspace, including Gmail, Docs, and Sheets. CRM or customer-support platforms. Email and chat support systems. Ticketing or help-desk software. Cloud-based document and file-management systems. Remote collaboration and task-management tools. Training may be provided for company-specific systems and procedures.<br><br>Key Skills<br><br>Customer service Professional communication Problem solving Attention to detail Organization Time management Data entry CRM and database management Confidentiality Team coordination Reliability Independent working<br><br>What We Offer<br><br>Depending on the employment arrangement, Pulse Media NL may offer:Fully remote working opportunities. Full-time or part-time schedules where available. Structured onboarding and training. Professional remote working environment. Opportunities to develop customer-service and administrative skills. Training on modern digital business systems. Ongoing guidance and performance feedback. Opportunities for increased responsibility based on performance.<br><br>How To Apply<br><br>Interested candidates should submit an up-to-date CV/resume and a brief introduction explaining their interest in the Customer Service Coordinator – Remote position.<br><br>Entry-level candidates are welcome to apply if they demonstrate strong communication skills, reliability, organization, computer proficiency, attention to detail, and a willingness to learn.<br><br>Additional Information

<ul><li><p>Customer Support: Provide exceptional customer support by promptly addressing inquiries, concerns, and requests from clients, both internal and external. </p></li><li><p>Order Processing: Process orders accurately and efficiently, ensuring all relevant information is collected and documented. </p></li><li><p>Communication: Maintain regular communication with clients to update them on order status, shipment tracking, and any potential delays or issues. </p></li><li><p>Issue Resolution: Investigate and resolve customer complaints, discrepancies, or issues related to orders, deliveries, or product quality, ensuring a high level of customer satisfaction. </p></li><li><p>Documentation: Maintain accurate and up-to-date records of customer interactions, transactions, and correspondence in the company's database.</p></li><li><p>Coordinate with Operations: Collaborate with the warehousing and distribution teams to coordinate and track the movement of products and shipments.</p></li><li><p>Product Knowledge: Develop a deep understanding of the company's products and services to provide accurate information to customers. </p></li><li><p>Feedback Collection: Gather and report customer feedback to the management team for continuous improvement.</p></li><li><p> Compliance: Ensure that all interactions and transactions adhere to company policies, industry regulations, and best practices. </p></li><li><p>Team Work: Collaborate with colleagues and other departments to achieve company goals and objectives</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's degree in Business Administration, Logistics, or a related field preferred.</p></li><li><p>Proven customer service experience, preferably in a warehousing and distribution environment.</p></li><li><p>Excellent communication skills in English, both written and verbal. Knowledge of additional languages is a plus.</p></li><li><p>Strong problem-solving skills and the ability to handle challenging customer situations with professionalism and patience.</p></li><li><p>Proficiency in using customer relationship management (CRM) software and other relevant tools.</p></li><li><p>Familiarity with warehousing and distribution processes and terminology.</p></li><li><p>Strong organizational skills and attention to detail.</p></li><li><p>A positive attitude and a customer-focused mindset.</p></li><li><p>Ability to work effectively in a fast-paced and team-oriented environment.</p></li></ul>

<p><b>About the Role</b> We're seeking a motivated, customer-focused Customer Service Representative to join our growing remote team. As the first point of contact for our customers, you'll play a key role in delivering exceptional service, resolving inquiries, and creating positive experiences across phone, email, and live chat. If you're an excellent communicator who enjoys helping others, solving problems, and working in a collaborative remote environment, we'd love to hear from you. Key Responsibilities Customer Support Respond promptly and professionally to customer inquiries via phone, email, and live chat. Provide accurate information regarding products, services, billing, and company policies. Assist customers with account updates, order tracking, troubleshooting, and general support needs. Deliver friendly, empathetic, and solution-oriented service during every interaction. Issue Resolution Identify customer concerns and resolve issues efficiently and accurately. Escalate complex cases to the appropriate teams when necessary. Maintain detailed and accurate records of customer interactions within company systems. Follow up with customers to ensure issues are fully resolved and satisfaction is achieved. Customer Experience Build lasting customer relationships through professional and courteous communication. Contribute to customer retention by consistently delivering outstanding service. Share customer feedback and insights to help improve products, services, and internal processes. Collaborate with team members to support a positive and productive work environment. Administrative Support Utilize CRM software and customer support platforms to manage customer interactions. Maintain accurate customer records and documentation. Assist in updating internal knowledge bases and support resources. Adhere to company policies, procedures, and quality service standards. What We Offer 100% remote work with flexible scheduling. Competitive compensation based on experience and qualifications. Opportunities for professional development and career advancement. A supportive, collaborative, and inclusive team culture. Healthy work-life balance in a remote-first environment. Long-term career growth with an expanding organization.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>1 2 years of experience in customer service, customer support, or a related role.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Ability to multitask and prioritize effectively in a fast-paced environment.</li><li>Professional, dependable, and customer-focused mindset.</li><li>Strong organizational skills with exceptional attention to detail.</li><li>Ability to work independently and remain productive in a remote setting.</li><li>Basic computer proficiency, including Microsoft Office or similar productivity tools.</li><li>High school diploma or equivalent required; additional education is a plus.</li><li>Experience using CRM systems and customer support platforms.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> General Information <br> <br> Ref # <br> 26000096 <br> <br> Location <br> Qatar-Doha <br> <br> Job family <br> Cargo &amp; Airport Operations <br> <br> <ul><li><span>Closing Date:</span> <span>2026-08-01</span></li></ul><br> <br> <br> <br> <br> <br> </div>

We are looking for a visionary leader as Director of Customer Service Excellence with a passion for defining world-class customer experience in real estate. In this strategic role, you will lead post sales customer experience for a premier portfolio of master-planned communities, luxury residential developments, commercial assets and international holdings. This role will be bridging the gap between sales acquisitions and long-term owner retention while ensuring clients experience excellence at every touchpoint.<br>The leader we are seeking should possess:Min. 15 years of progressive customer service/ experience leadership in real estate industry in GCC/ Qatar preferably. Proven track record of operating within commercial Sales and Marketing divisions to drive customer retention and brand equity. Bachelor's degree in business administration, Engineering, Marketing, Real estate management or related field; MBA or master's degree is preferred. Advanced proficiency in real estate CRM platforms and customer analytics software. <br>Key Responsibilities:Customer Experience Strategy & Policy Governance:Formulation, execution, and continuously refining the multi-year Customer Experience roadmap to ensure alignment with corporate growth objectives. Defining and enforcing comprehensive SLAs and SOPs across all touchpoints (call centers, digital portals, and on-site handover hubs). Conducting regional and international market benchmarking to adopt best-in-class real estate service practices and luxury hospitality standards. Establishing clear policies regarding handover extension, design modifications, service charge inquiries, and title deed registration processes. <br>Property Handover & Post-Sales Operational Leadership:Directing all operational aspects of property handover, unit inspections, snagging/ de-snagging protocols, and key delivery across major residential and commercial developments. Implementing structured workflows with contractors, consultants, and project delivery teams to ensure defect resolution before property transfer. Managing post-occupancy care programs, home warranty claims, and service ticket workflows to ensure rapid resolution of post-handover issues. <br>Strategic Relationship Management & High Value Escalations:Developing tailored retention and VIP engagement programs for HNWIs, institutional investors and multi-unit portfolio buyers. Acting as the final point of internal escalation for sensitive customer disputes, structural quality claims, and potential legal or regulatory actions. Collaborating with other divisions/ departments to address recurring issues and improve future developments. <br>Data Analytics, Technology & KPI Governance:Developing and implementing continuous measurement frameworks covering CSAT, First Contact Resolution (FCR), and Average Handling Time. Leveraging advanced data analytics and predictive tools to identify operational bottlenecks, recurring structural defects, and customer churn drivers. Delivering monthly executive dashboards and strategic recommendations to the C-suite, correlating customer service performance with key business outcomes.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> General Information <br> <br> Ref # <br> 250000H0 <br> <br> Location <br> Qatar-Doha <br> <br> Job family <br> Cargo &amp; Airport Operations <br> <br> <ul><li><span>Closing Date:</span> <span>2026-08-29</span></li></ul><br> <br> <br> <br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> General Information <br> <br> Ref # <br> 226798 <br> <br> Location <br> Qatar-Doha <br> <br> Job family <br> Not Specified <br> <br> <ul><li><span>Closing Date:</span> <span>2026-07-23</span></li></ul><br> <br> <br> <br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Overview Of The Role:</b></p><p><br></p><ul><li>The Customer Service Associate plays a key role in delivering exceptional service to customers, maintaining store standards, managing inventory, and assisting with sales. This role involves handling customer inquiries and complaints, ensuring the store is well-stocked and visually appealing, and operating the cash register in accordance with company policies.</li><li>You will be an integral part of the retail team, aiming to enhance customer satisfaction and increase sales revenues. Success in this position involves maintaining a positive shopping environment, understanding customer needs, and efficiently managing sales processes.</li></ul><p><br></p><p><b>What You Will Do:</b></p><p><br></p><p>Customer Service &amp; Complaint Handling</p><p>&nbsp;</p><ul><li>Engage with customers to provide a high level of service and assist with their needs.</li><li>Address basic customer complaints and escalate issues as needed.</li></ul><p>&nbsp;</p><p>Visual Merchandising &amp; Store Maintenance</p><p>&nbsp;</p><ul><li>Ensure that the store is well-organized and adheres to company visual merchandising standards.</li><li>Regularly clean and maintain the sales floor to create an inviting shopping environment.</li></ul><p>&nbsp;</p><p>Stock Management &amp; Inventory</p><p>&nbsp;</p><ul><li>Actively participate in receiving new shipments and restocking the store.</li><li>Help manage inventory and ensure the store is fully stocked.</li></ul><p>&nbsp;</p><p>Sales Support (Upselling &amp; Cross-selling)</p><p>&nbsp;</p><ul><li>Recommend products to customers based on their needs, focusing on upselling and cross-selling.</li><li>Stay updated on product information to make informed recommendations.</li></ul><p>&nbsp;</p><p>Cash Register Operation</p><p>&nbsp;</p><ul><li>Operate the cash register, process transactions, and follow company policies for handling payments.</li><li>Ensure accurate cash handling and maintain a clean and organized checkout area.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required Skills To Be Successful:</b></p><p><br></p><ul><li>Strong verbal communication skills.</li><li>Exceptional customer service skills.</li><li>Attention to detail for maintaining store standards.</li><li>Ability to engage in upselling and cross-selling.</li></ul><p><br></p><p><b>What Qualifies You For The Role:</b></p><p><br></p><ul><li>Previous experience in customer-facing roles, with a focus on providing excellent service.</li><li>Strong verbal communication and interpersonal skills to interact with customers effectively.</li><li>Ability to maintain high store standards, both in terms of product organization and cleanliness.</li><li>Experience in operating cash registers and following cash handling procedures.</li></ul><p>&nbsp;</p></div>

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Purpose Summary<br><br>The incumbent is primarily responsible to support the Customer Relationship Executives / Managers in managing and servicing QNB First account holders, including the timely provision of excellent banking services and ensuring all transactions instructed by the customer are completed in timely, manner handling day to day queries from customer professionally and handling customer in the branch premises.<br><br>Essential Duties & Responsibilities By Dimensions<br><br>Shareholder & Financial<br><br>Support Relationship Managers and Executives in handling customer queries and complaints. Ensure timely complaint resolution and enhance customer satisfaction. Contribute to customer acquisition and retention initiatives. Support achievement of service KPIs and quality standards. Promote operational efficiency and cost consciousness. Act within delegated authorities and approved policies.<br><br>Customer Service<br><br>Deliver high-quality customer service and exceed customer expectations. Assist customers visiting the branch and respond to inquiries promptly. Handle customer requests within established turnaround times. Promote and cross-sell QNB products and services. Build and maintain strong relationships with customers and internal stakeholders. Participate in customer communication activities, loyalty programs, and promotional campaigns. Maintain complete confidentiality when dealing with customer information. Proactively identify customer needs and recommend suitable banking products and solutions.<br><br>Internal Processes<br><br>Work closely with QNB First Relationship Managers to improve service quality and resolve customer issues. Manage implementation of customer products, services, and applications in accordance with service standards. Accept shift work schedules as per bank policies. Assist customers in completing banking forms and applications, including:Account opening ATM card requests Credit card applications Cheque book requests Standing order instructions Process customer-related activities such as:Account opening Customer data maintenance Issuance of balance and no-liability certificates Maintain customer databases, records, files, registers, and tracking systems. Process authorization requests and downloads as required. Ensure compliance with service quality standards and audit requirements. Escalate unresolved issues to the QNB First Service Manager.<br>Learning & Development<br><br>Maintain knowledge of customer relationship management practices. Pursue professional development opportunities. Stay current with developments in banking and financial services.<br><br>Education And Experience Requirements<br><br>Education<br><br>Bachelor’s degree in one of the following disciplines or a related field:<br><br>Marketing Banking Finance Accounting Economics Business Administration Information Technology<br><br>Experience<br><br>Minimum 2 years of relevant banking experience. International banking experience is preferred.<br><br>Note: you will be required to attach the following:<br><br>Resume/CVPassport QIDEducation Certificate Birth Certificate

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking an experienced Customer Service Agent – Cargo Operations to support cargo operations, shipment documentation, revenue administration, and customer enquiries while ensuring efficient cargo processing and compliance with airline and IATA standards. This is a 6-month contract position based in Qatar.</p><br><p><strong>QUALIFICATIONS &amp; EXPERIENCE</strong></p><ul><li><p>Bachelor's degree or equivalent qualification</p></li><li><p>Minimum 1–2 years of experience in air cargo operations, cargo customer service, or airline cargo management</p></li><li><p>Proven experience handling cargo reservations, shipment documentation, Air Waybill (AWB) processing, and cargo accounting</p></li><li><p>Working knowledge of IATA cargo regulations, cargo handling procedures, and dangerous goods requirements</p></li><li><p>Experience using cargo management systems and Microsoft Office applications</p></li><li><p>Fluency in English is required; Arabic language proficiency is an advantage</p><br></li></ul><p><strong>SKILLS &amp; COMPETENCIES</strong></p><ul><li><p>Expertise in cargo booking, shipment acceptance, and Air Waybill (AWB) preparation</p></li><li><p>Capable of coordinating cargo reservations, shipment tracking, and customer enquiries</p></li><li><p>Adept at preparing cargo invoices, revenue documentation, and operational reports</p></li><li><p>Experience ensuring compliance with airline procedures, IATA regulations, and cargo handling standards</p></li><li><p>Proficiency in maintaining accurate shipment records and updating cargo management systems</p></li><li><p>Effective coordination with freight forwarders, airlines, internal departments, and external stakeholders</p></li><li><p>Strong attention to detail with excellent communication, problem-solving, and customer service capabilities</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose Summary <br> <p><span>The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group’s products and services and encouraging customers to increase their business with the Group.</span></p><br> <br> <br><br> Essential Duties &amp; Responsibilities by Dimensions <br> <p><strong><span>A. Shareholder &amp; Financial:</span></strong></p><br><p><span>- Proactively market the Group’s products to increase sales volume and profitability, and to achieve or exceed set targets and goals.</span></p><br><p><span>- Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.</span></p><br><p><span>- Implements KPI’s and best practices for Associate, Customer Services</span></p><br><p><span>- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</span></p><br><p><span>- Act within the limits of the powers delegated to the incumbent.</span></p><br><p><strong><span>B. Customer (Internal &amp; External):</span></strong></p><br><p><span>- Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.</span></p><br><p><span>- Attends and resolves all customer queries at the branch within specified TAT to ensure customer satisfaction.</span></p><br><p><span>- Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.</span></p><br><p><span>- To assist customers in all their queries on Bank’s product and seek solution to their requests.</span></p><br><p><span>- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn around time.</span></p><br><p><span>- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.</span></p><br><p><span>- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</span></p><br><p><strong><span>C. Internal (Processes, Products, Regulatory):</span></strong></p><br><p><span>- Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.</span></p><br><p><span>- Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.</span></p><br><p><span>- Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.</span></p><br><p><span>- Coordinate with tellers and branch operations staff on an “as is needed” basis to ensure smooth operations, and timely and friendly service delivery.</span></p><br><p><span>- Receive loan applications from customers and prepare the corresponding loan agreements, prepare Foreign Bills for Collection (FBC) requests, check dormant accounts, and approve customers’ signatures.</span></p><br><p><span>- Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary.</span></p><br><p><span>- Refer to Manager, Customer Services for any unresolved queries on transactions handled.</span></p><br><p><span>- Monitors the service standards operational in the branches and looks for creative ways to improve service delivery.</span></p><br><p><span>- Ensures compliance to internal service quality standards and compliance to audit requirements</span></p><br><p><strong><span>D. Learning &amp; Knowledge:</span></strong></p><br><p><span>- Possess working knowledge of branch customer service to carry out duties and responsibilities.</span></p><br><p><span>- Identify related areas for professional development of self.</span></p><br><p><span>- Proactively identify areas for professional development of self and undertake development activities.</span></p><br><p><span>- Seek out opportunities to remain current with all developments in professional field.</span></p><br> <br> <br><br> Education and Experience Requirements <br> <p><span>- College Diploma</span></p><br><p><span>OR</span></p><br><p><span>- Bachelors Degree (Relevant Major)</span></p><br><p><span>- 2 years of experience required</span></p><br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> General Information <br> <br> Ref # <br> 260000C4 <br> <br> Location <br> Qatar-Doha <br> <br> Job family <br> Cargo &amp; Airport Operations <br> <br> <ul><li><span>Closing Date:</span> <span>2026-09-03</span></li></ul><br> <br> <br> <br> <br> <br> </div>