Job Description

Roles & Responsibilities

We are seeking an experienced Customer Service Agent – Cargo Operations to support cargo operations, shipment documentation, revenue administration, and customer enquiries while ensuring efficient cargo processing and compliance with airline and IATA standards. This is a 6-month contract position based in Qatar.

QUALIFICATIONS & EXPERIENCE

• Bachelor's degree or equivalent qualification

• Minimum 1–2 years of experience in air cargo operations, cargo customer service, or airline cargo management

• Proven experience handling cargo reservations, shipment documentation, Air Waybill (AWB) processing, and cargo accounting

• Working knowledge of IATA cargo regulations, cargo handling procedures, and dangerous goods requirements

• Experience using cargo management systems and Microsoft Office applications

• Fluency in English is required; Arabic language proficiency is an advantage

  
  

SKILLS & COMPETENCIES

• Expertise in cargo booking, shipment acceptance, and Air Waybill (AWB) preparation

• Capable of coordinating cargo reservations, shipment tracking, and customer enquiries

• Adept at preparing cargo invoices, revenue documentation, and operational reports

• Experience ensuring compliance with airline procedures, IATA regulations, and cargo handling standards

• Proficiency in maintaining accurate shipment records and updating cargo management systems

• Effective coordination with freight forwarders, airlines, internal departments, and external stakeholders

• Strong attention to detail with excellent communication, problem-solving, and customer service capabilities

Desired Candidate Profile

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