UI developer Jobs

<p><h4>Exceptional hospitality starts with you</h4> <p>Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a front office supervisor, you’re not just supervising daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</p> <h4>Here's what you'll do during a typical day:</h4> <p>As a front office supervisor, you will oversee the front desk activities between the guest, the hotel, and the various hotel departments. A front office supervisor is responsible for supervising the activities that create the first impressions of our guests and, therefore, must perform the following tasks to the highest standards:</p> <ul> <li>Coordinate with housekeeping and engineering to ensure room readiness and resolve any operational issues affecting guest satisfaction.</li> <li>Conduct shift briefings to communicate key information, updates, and team goals.</li> <li>Ensure accurate and timely completion of administrative tasks such as shift reports, cash handling, and audit procedures.</li> <li>Support the onboarding and continuous development of front desk team members through mentoring and on-the-job training.</li> <li>Assist in managing room inventory and availability in coordination with reservations and revenue management.</li> <li>Ensure compliance with health, safety, and security procedures at the front desk area.</li> <li>Monitor and manage queue times and lobby flow to ensure efficient guest service.</li> <li>Collaborate with concierge and guest relations to personalize guest experiences and anticipate needs.</li> <li>Handle emergency situations calmly and effectively, following hotel protocols.</li> <li>Participate in departmental meetings and contribute to service improvement initiatives.</li> <li>Ensure all guest data is handled in compliance with data protection regulations and brand standards.</li> <li>Act as the manager on duty when required, making decisions in the absence of senior leadership.</li> </ul> <h4>What it takes to make the stay</h4> <p>At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: a passion for spreading the light and warmth of hospitality. Acting with integrity and always doing the right thing. Inspiring others through leadership. A belief that teamwork drives the best outcomes. A sense of ownership and accountability. And a focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.</p> <h4>Join an award-winning workplace culture</h4> <p>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.</p> <p>Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.</p> <p>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>The Digital Workspace Team Leader (ITSD Team Leader) in Venezuela is responsible for leading the Digital Workspace function to deliver modern workplace technologies, seamless end-user support, compliance governance, and automation-enabled services across the organization. The role manages Digital Workspace Officers and Specialists, ensuring high service standards, strong user experience, device lifecycle excellence, and continuous improvement of digital workplace capabilities that enhance productivity and collaboration.</p><br><br><br><u><b>Job Responsibilities 1</b></u> <br>1. Team Leadership &amp; Service Delivery <ul> <li>Lead, coach, and manage Digital Workspace Officers and Specialists to ensure efficient service operations.</li> <li>Allocate workloads, monitor performance, and ensure SLA compliance across support services.</li> <li>Build a customer-focused, high-performing support culture.</li> </ul> 2. Digital Workplace Operations <ul> <li>Oversee support for collaboration platforms, endpoint devices, virtual desktops, email, and productivity tools.</li> <li>Ensure reliable daily operations for Microsoft 365, Teams, SharePoint, OneDrive, and related services.</li> <li>Resolve escalated incidents and complex technical issues promptly.</li> </ul> 3. Compliance, Governance &amp; Audit Readiness <ul> <li>Enforce hardware, software, asset management, and endpoint compliance standards.</li> <li>Ensure adherence to organizational governance frameworks, policies, and audit requirements.</li> <li>Maintain accurate records, controls, and readiness for internal or external reviews.</li> </ul> 4. Automation &amp; Self-Service Enablement <ul> <li>Identify automation opportunities within workspace support processes and repetitive service desk tasks.</li> <li>Partner with automation teams to implement self-service workflows, chatbots, and RPA solutions.</li> <li>Drive measurable productivity gains through digital service automation.</li> </ul> 5. User Experience &amp; Adoption <ul> <li>Monitor Digital Employee Experience (DEX) metrics and recommend targeted improvements.</li> <li>Promote adoption of workplace tools through training, awareness, and best-practice campaigns.</li> <li>Improve collaboration, mobility, and user satisfaction across the enterprise.</li> </ul><br><br><u><b>Job Responsibilities 2</b></u> <br>6. Device Lifecycle &amp; Technology Management <ul> <li>Oversee deployment, refresh, onboarding, and lifecycle management of end-user devices including emerging hardware technologies.</li> <li>Ensure compatibility, security, and performance optimization of workplace devices.</li> <li>Coordinate standards with infrastructure and security teams.</li> </ul> 7. Reporting &amp; Continuous Improvement <ul> <li>Produce dashboards covering SLA performance, compliance status, automation impact, and user trends.</li> <li>Provide insights and recommendations for service optimization and operational excellence.</li> <li>Track ROI from workplace transformation initiatives.</li> </ul> 8. Cross Functional Collaboration <ul> <li>Work closely with infrastructure, cybersecurity, HR, procurement, and business units to align workplace services.</li> <li>Support enterprise change programs and new technology rollouts.</li> <li>Ensure workspace solutions remain aligned with organizational needs.</li> </ul><br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>Modern Workplace Platforms: Strong expertise in Microsoft 365, Intune, Azure AD, collaboration, and endpoint tools.</p><br> <p>ITSM Practices: Strong understanding of ITIL processes, service management, and SLA governance.</p><br> <p>Automation Awareness: Knowledge of chatbots, RPA, self-service workflows, and service optimization tools.</p><br> <p>Stakeholder Management: Strong communication and user engagement capability.</p><br> <p>Analytical Mindset: Ability to interpret metrics and improve workplace performance.</p><br><br><br><u><b>Job Experience</b></u> <br><p>Workplace Technology Leadership: Minimum 5+ years in end-user computing, digital workspace, or IT support environments.</p><br> <p>Team Management: Proven experience leading support teams and service operations.</p><br> <p>Enterprise Tools: Experience managing Microsoft 365, endpoint environments, and workplace automation programs.</p><br> <p>Currently based in <strong>Caracas, Venezuela</strong>, with authorization to work locally.</p><br> <p>Strong understanding of the Venezuelan market and local business environment.</p><br> <p>Fluent in <strong>Spanish and English</strong> (spoken and written).</p><br><br><br><u><b>Competencies</b></u> <br>Agility<br>AI Fluency<br>Applications Systems Architecture L3<br>Build High-Performing Teams<br>Help Desk Hardware Support L3<br>IT Security L3<br>Leadership<br>Provide Direction<br>Quality<br>Resilience<br>Service Level Agreements L3<br>Ticket Management L3<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in any related field<br>Professional Qualification in Information Technology or any Related Technical Certificates<br><br><br><br> </div>

<p>Key Responsibilities Develop and/or review electrical engineering deliverables (single-line diagrams, load lists, cable schedules, equipment specifications). Provide technical support during procurement, fabrication, and construction of electrical systems and packages. Review vendor documentation and participate in Factory/Site Acceptance Testing (FAT/SAT). Support commissioning, testing, and troubleshooting of electrical systems. Ensure compliance with QatarEnergy electrical specifications and applicable international standards (IEC/IEEE/NFPA). Coordinate with other disciplines to resolve electrical interface issues.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s Degree in Electrical / Instrumentation Engineering or equivalent Minimum 7 10 years Oil &amp; Gas experience Experience in electrical systems, installation, testing, and commissioning Experience with EPIC projects preferred</p>

About Four Seasons<br><br>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br><br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.<br><br>About the location:<br><br>Indulge in a glamorous beachfront home at Four Seasons Resort and Residences at The Pearl-Qatar – offering a new Four Seasons experience in Doha. Whether for a short vacation or a long-term stay, enjoy residential comfort in our expansive apartments and residences, each with a full kitchen and breathtaking views of the city or sea. Connect to the lively social scene at our seven restaurants and bars, soon to showcase Joël Robuchon, and enrich your lifestyle at our Loulou Spa, the beach and pools. Intuitive Four Seasons service sets the new standard for luxury beachfront living in Doha.<br><br>Four Seasons Residences at the Pearl Qatar is seeking a Director of Residences to manage the day-to-day operational aspects of their residential business. Four Seasons Residences the Pearl Qatar is located on Doha's iconic Pearl Island having spacious apartments and residences feature full kitchens and stunning views of the city or sea. The private residence units are located on floors 2-6, in addition to the four duplex penthouse units at the top of the building. The property offers a variety of units sizes ranging from studios to duplex. Penthouses, most with private balconies and in-unit domestic helper quarters.<br><br>As one of the leaders in branded residences since 1982, Four Seasons currently operate 55 residential properties around the world and 80% of the projects in our pipeline contain a residential component.<br><br>Responsibilities<br><br>The Director of Residences drives all leadership and management for all aspects of the Residential operation. They will be the advocate for homeowners and the homeowners governing bodies. They will be required to manage the luxury private residences, fractional ownership units, etc. with specific focus on the following attributes – Property Management, Financial Management, Asset Management, HOA Management, Service & Lifestyle and People and Rental.<br><br>Monitor the development and implementation of Residential brand strategies and supports the team in delivering flawless execution. The Director of Residences will own the development and implementation of property-wide initiatives that deliver products and services that create owner engagement while remaining in-line with the Residential entity governing agreements. Acts as the liaison between the Hotel/Resort, the Developer, and the Homeowner and fosters positive relationships between all parties.<br><br>TASKS <br><br>Property Management <br><br>Establish and execute an annual residential operations plan Establish and execute risk management, preventive maintenance and ongoing regular maintenance plans for the development Respond appropriately in the event of any residential emergency or safety situation complying with local codes and ordinance ensuring homeowner and team safety Ensure all relevant Four Seasons residential policies and procedures are developed, implemented and actioned Direct and supervise all key management in carrying out their operating responsibilities, coordinating efforts and establishing priorities where necessary Manage all purchasing, procurement and third-party contracts on behalf of the residential entity<br><br>Financial Management <br><br>Monitor and review the monthly profit and loss statement of each entity, analyze the results and take action when necessary Lead residential budgeting process and annual meetings in accordance with the entities bi-laws Control expenses based on HOA budget Control all capital and reserve fund expenditures and ensure the proper guidelines are adhered to and projects are completed on a timely basis Comprehend and present allocation methods, budget process and financial reports, with the assistance of the Director of Finance Make suggestions for improvements in overall operations with an emphasis on increasing owner satisfaction, revenue and reducing costs<br><br>Asset Management <br><br>Conduct regular inspections of exclusive and common area residential spaces, make recommendations for improvements, address deficiencies Prepare and execute capital expenditure plan/reserve study plan Actively participate in all appropriate committees such as energy conservation program, safety committees, recycling programs etc. Ensure the residential facilities are well maintained with respect to Housekeeping and Engineering Oversee preventive maintenance and deep cleaning programs such as “Perfect Residences and/or Villa” initiatives, with the Directors of Housekeeping and the Director Engineering’s assistance Manage all purchasing, procurement and third-party contracts on behalf of the Residential entity.<br><br>HOA Management <br><br>Manage and conduct meetings with the HOA/Board of Directors, lead HOA budgeting and annual meetings Demonstrate an understanding of the fundamental deliverables and items to be actioned as per the governing documents (bi-laws, declaration, rules and regulations etc.). Demonstrate an understanding of all legal agreements pertaining to the operation of the residential entities Discuss and explain all rules and regulations for Private Residences, Condos, and Residence Club etc. to homeowners Educate owners regarding their entitlements as it relates to their specific ownership<br><br>Residential Services & Lifestyle <br><br>Convey clear instructions, leadership and guidance to the residential team with the intent to achieve homeowner’s satisfaction at the highest level Develop and maintain solid working relationships with the developer, Hotel/Resort personnel and the residential owners through friendly, courteous and professional demeanors Develop and enforce residential service and product quality standards Personally meet and interact with owners, review all written owner comments and follow up on any owner service issues or needs<br><br>People Management <br><br>Represent the interests of the residents, and residential employees in a fair, impartial and equitable manner Implement and develop training programs in all departments to produce in-depth qualified personnel, to ensure continuity of management, and prepare for vacancies and/or transfer requirements Complete performance reviews for all residential personnel including management, according to established performance standards Educate property team on residential updates, priorities and programs Mentor, lead and develop talent within property; facilitate a pipeline of talent for future residential managerial roles<br><br>Rental <br><br>Establish and identity residential priorities and sales opportunities Participate in revenue management meetings and strategic decisions to increase residential occupancy and revenue contribution While working with Director of Marketing and Corp Director of Residential Rentals, develop and implement the annual residential marketing plan<br><br>The Location for this position is:<br><br>Doha Serviced Apartments at The Pearl Qatar<br><br>Want to know more about living and working in this destination? Check out the Living Abroad website.<br><br>The transferring employee will be responsible for obtaining or will currently hold proper work authorization for the country in which the position is located.

Scale’s rapidly growing International Public Sector team is focused on using AI to address critical challenges facing the public sector around the world. Our core work consists of:<br><br>Creating custom AI applications that will impact millions of citizens Generating high-quality training data for custom LLMsUpskilling and advisory services to spread the impact of AI<br><br>As a Full Stack Software Engineer (Forward Deployed), you’ll collaborate directly with public sector counterparts to quickly build full-stack, AI applications, to solve their most pressing challenges and achieve meaningful impact for citizens.<br><br>At Scale, we’re not just building AI solutions—we’re enabling the public sector to transform their operations and better serve citizens through cutting-edge technology. If you’re ready to shape the future of AI in the public sector and be a founding member of our team, we’d love to hear from you.<br><br>You will:<br><br>Serve as the lead technical strategist for public sector engagements, converting ambiguous mission requirements into robust architectural roadmaps and guiding onsite implementation Architect the fundamental frameworks for production-grade AI applications, setting the gold standard for how interactive UIs, backend systems, and AI models are integrated at scale to deliver reliable outcomes. Guide the evolution of cloud infrastructure, ensuring security, global scalability, and long-term system integrity across all environments. Direct the development of core platforms and shared services, ensuring they solve cross-cutting needs for diverse global client use cases. Partner with cross-functional leadership to steer the technical roadmap, mentoring senior and junior staff and ensuring all products align with a cohesive, future-proof technical architecture. Bridge the gap between the field and the core platform by turning real-world client lessons into the reusable patterns that power the entire engineering team.<br><br>Ideally you’d have:<br><br>Masters or Phd in Computer Science or equivalent deep industry experience in architecting complex, distributed systems.10+ years of full-stack expertise across Python, Node.js, and React, with a proven track record of designing high-scale architectures on Kubernetes and global cloud infrastructures (AWS/Azure/GCP). Expert ability to design and oversee production-grade ecosystems, ensuring world-class standards for system integrity, security, and long-term scalability. Extensive experience deploying and troubleshooting sophisticated end-to-end solutions directly within complex, high-security client environments. Proven track record of building LLM-driven solutions with the strategic foresight to anticipate landscape shifts and architect future-proof systems. A self-driven leader capable of resolving extreme ambiguity, mentoring senior staff, and setting the technical vision for the organization. A driver of asynchronous workflows and documentation-first cultures to streamline global engineering velocity and reduce friction.<br><br>Nice to haves:<br><br>Past experience working at a startup as a CTO or founding engineer or in a forward deployed engineer / dedicated customer engineer role Experience working cross functionally with operations Proficient in Arabic<br><br>For those applying based in Qatar: Residency and employment in Qatar requires certain permissions (visa and permits) issued by the Qatari authorities. As part of the application process, candidates will be asked to provide personal information, including residency status and nationality, which is required for visa processing. This information is collected solely for immigration compliance purposes and will be not used as a criterion in any hiring decision unless such use is lawfully permitted. Visa issuance is at the discretion of the Qatari authorities. If you are successful in your application, you will be required to provide the documentation requested by Scale and the authorities to obtain the necessary permissions for you to live and work in Qatar, and Scale will work with successful candidates to support the visa application process.<br><br>PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.<br><br>About Us:<br><br>At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U. S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.<br><br>We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. <br><br>We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.<br><br>We comply with the United States Department of Labor's Pay Transparency provision. <br><br>PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.

Job Description<br><br>The Service Desk Analyst – L1 is responsible for acting as the Single Point of Contact (SPOC) for all IT-related incidents and service requests raised by end users. The role involves receiving requests through multiple communication channels, logging and classifying tickets in the ITSM system, providing first-level remote support, and ensuring timely resolution or escalation in accordance with SLAs, SOPs, and ITIL best practices.<br><br>The Service Desk L1 plays a critical role in maintaining service continuity, ensuring customer satisfaction, and coordinating with IT Support, NOC, SOC, and Infrastructure teams as required.<br><br>Responsibilities<br><br>Act as the Single Point of Contact (SPOC) for all IT incidents and service requests as defined in the Customer Scope of Work (SoW).<br><br>Receive and respond to support requests via phone, email, chat, and ITSM portal.<br><br>Log, categorize, prioritize, and assign tickets accurately based on impact, urgency, and SLA requirements.<br><br>Provide first-level remote support using approved tools and procedures.<br><br>Aim to achieve First Call Resolution (FCR) where possible, in line with SLAs.<br><br>Escalate incidents and service requests to appropriate support teams when resolution is beyond L1 scope.<br><br>Monitor ticket progress and ensure continuous follow-up until closure.<br><br>Communicate proactively with end users, providing timely updates and resolution confirmations.<br><br>Follow ITIL-aligned Incident, Request Fulfillment, Problem, and Change Management processes.<br><br>Assist users with “How-to” queries and basic guidance on IT services and applications.<br><br>Document resolutions, workarounds, and troubleshooting steps in the knowledge base.<br><br>Maintain and update Standard Operating Procedures (SOPs) as required.<br><br>Participate in Major Incident processes by supporting communication and ticket coordination.<br><br>Ensure compliance with customer security policies, access controls, and acceptable use guidelines.<br><br>Support SLA monitoring and contribute to service performance reporting (daily, weekly, monthly).<br><br>Maintain a professional, courteous, and customer-focused attitude at all times.<br><br>Collect and support analysis of user feedback and Customer Satisfaction (CSAT) results.<br><br>Proactively identify recurring issues and suggest service improvement opportunities.<br><br>Conduct regular assessments of user feedback, including Customer Satisfaction Surveys.<br><br>Building trust relationships with End users.<br><br>Qualifications<br><br>Required Knowledge and experience:<br><br>Minimum 5 years’ experience in large scale IT Support Team<br><br>Should have Desktop Platforms, Software and Business Application Support :<br><br>Remote troubleshooting and diagnosis of OS issues on Users devices.<br><br>Remote installation, upgrade, configuration, troubleshooting and diagnosis of desktop and business application on user’s devices, and any other applications used by IT users,<br><br>Assist and answering users “How to” questions related to desktop and business Application.<br><br>Ensure adherence to licensing agreements and oversee software renewal through Software license management tool provided by Client.<br><br>Assist in testing and evaluating new applications.<br><br>End User Account Management & Support<br><br>Creation, deletion, extend and unlock of AD users and maintain user’s information/details as per standards .<br><br>Support in reset password according to approved procedures and deal with password issues .<br><br>Configuration of email account on Users devices .<br><br>Troubleshooting and diagnosis of user AD accounts, email account, email archiving and calendar issues on user’s devices .<br><br>Microsoft Office 365 And Collaboration Support<br><br>Remote installation, upgrade, and configuration of MS Office 365 applications on user’s devices and as per standards .<br><br>Remote troubleshooting and diagnosis of MS Office 365 issues.<br><br>Provide support for Mail clients and establish email connectivity.<br><br>Assist users on MS Office 365 applications, capabilities, and collaboration tools (Excel, Word, Power Point, One Drive, Skype, MS Teams, etc.).<br><br>Desktops, Laptops, Tablet, Printers, And Mobile Devices Support<br><br>Troubleshooting and diagnosis of user’s devices remotely like (Computers, laptops, Printers, Network Printers, scanners, etc.,) or any other IT equipment.<br><br>Adding/sharing and configuring printers to the user’s devices .<br><br>Troubleshooting and diagnosis of printing failures, printer’s, software, and network issues remotely.<br><br>Assist users to configure their emails in mobile devices.<br><br>Remote troubleshooting and diagnosis of mobile devices Email, software, and network issues .<br><br>Monitor devices throughout their lifecycle, including managing repairs, replacements, and retirements.<br><br>Other Requirements<br><br>Experience in Using ITSM or Ticketing System (S-Max, Summit , Manage Engine , Service Desk , Service Now , Remedy , HP –ITSM ..)<br><br>Strong Experience Supporting<br><br>Desktops, laptops, tablets, printers, scanners, and peripherals<br><br>Windows OS troubleshooting and configuration<br><br>Business applications and productivity tools<br><br>Experience in onsite troubleshooting and customer-facing support.<br><br>Knowledge of ITIL Incident, Request, Problem, and Change Management processes.<br><br>Experience working with ITSM / ticketing tools (Service Now, BMC Remedy, Manage Engine, HP ITSM, etc.).<br><br>understanding of networking concepts (LAN, Wi-Fi, DNS, VPN – awareness level).<br><br>Familiarity with endpoint security concepts (antivirus, encryption, USB policies).<br><br>Experience supporting Office 365 and collaboration tools (Outlook, Teams, One Drive, Word, Excel).<br><br>Experience in asset management and device lifecycle support.<br><br>Required<br><br>Bachelor's degree in Computer Science, Information Technology, or a related field.<br><br>ITIL Foundation Certification (Version 3 or Version 4).<br><br>International Computer Driving License (ICDL) certification.<br><br>Microsoft Certified Solutions Associate (MCSA) certification.<br><br>Fluency in Arabic (both written and spoken).<br><br>Preferred<br><br>Cisco Certified Network Associate (CCNA).<br><br>Comp TIA Security+.<br><br>Comp TIA Network+.<br><br>Comp TIA Server+ (if "Systems+" was intended, you may replace this accordingly).<br><br>Cloud Foundation certification or equivalent cloud certification.<br><br>Skills & Competencies<br><br>Strong knowledge of IT infrastructure, networking, and system administration.<br><br>Understanding of IT service management (ITIL framework).<br><br>Excellent troubleshooting and problem-solving skills.<br><br>Strong communication and interpersonal abilities.<br><br>Ability to work effectively in a team and manage multiple priorities.<br><br>Customer-focused mindset with strong analytical skills.<br><br>Fluency in Arabic (written and spoken) is mandatory.

Job Description<br><br>The Engineer - IT Support is responsible for acting as the Single Point of Contact (SPOC) for all IT-related incidents and service requests raised by end users. The role involves receiving requests through multiple communication channels, logging and classifying tickets in the ITSM system, providing first-level remote support, and ensuring timely resolution or escalation in accordance with SLAs, SOPs, and ITIL best practices.<br><br>The Service Desk L1 plays a critical role in maintaining service continuity, ensuring customer satisfaction, and coordinating with IT Support, NOC, SOC, and Infrastructure teams as required.<br><br>Responsibilities<br><br>Act as the Single Point of Contact (SPOC) for all IT incidents and service requests as defined in the Customer Scope of Work (SoW).<br><br>Receive and respond to support requests via phone, email, chat, and ITSM portal.<br><br>Log, categorize, prioritize, and assign tickets accurately based on impact, urgency, and SLA requirements.<br><br>Provide first-level remote support using approved tools and procedures.<br><br>Aim to achieve First Call Resolution (FCR) where possible, in line with SLAs.<br><br>Escalate incidents and service requests to appropriate support teams when resolution is beyond L1 scope.<br><br>Monitor ticket progress and ensure continuous follow-up until closure.<br><br>Communicate proactively with end users, providing timely updates and resolution confirmations.<br><br>Follow ITIL-aligned Incident, Request Fulfillment, Problem, and Change Management processes.<br><br>Assist users with “How-to” queries and basic guidance on IT services and applications.<br><br>Document resolutions, workarounds, and troubleshooting steps in the knowledge base.<br><br>Maintain and update Standard Operating Procedures (SOPs) as required.<br><br>Participate in Major Incident processes by supporting communication and ticket coordination.<br><br>Ensure compliance with customer security policies, access controls, and acceptable use guidelines.<br><br>Support SLA monitoring and contribute to service performance reporting (daily, weekly, monthly).<br><br>Maintain a professional, courteous, and customer-focused attitude at all times.<br><br>Collect and support analysis of user feedback and Customer Satisfaction (CSAT) results.<br><br>Proactively identify recurring issues and suggest service improvement opportunities.<br><br>Conduct regular assessments of user feedback, including Customer Satisfaction Surveys.<br><br>Building trust relationships with End users.<br><br>Qualifications<br><br>Required Knowledge and experience:<br><br>Minimum 5 years’ experience in large scale IT Support Team<br><br>Should have Desktop Platforms, Software and Business Application Support :<br><br>Remote troubleshooting and diagnosis of OS issues on Users devices.<br><br>Remote installation, upgrade, configuration, troubleshooting and diagnosis of desktop and business application on user’s devices, and any other applications used by IT users,<br><br>Assist and answering users “How to” questions related to desktop and business Application.<br><br>Ensure adherence to licensing agreements and oversee software renewal through Software license management tool provided by Client.<br><br>Assist in testing and evaluating new applications.<br><br>End User Account Management & Support<br><br>Creation, deletion, extend and unlock of AD users and maintain user’s information/details as per standards .<br><br>Support in reset password according to approved procedures and deal with password issues .<br><br>Configuration of email account on Users devices .<br><br>Troubleshooting and diagnosis of user AD accounts, email account, email archiving and calendar issues on user’s devices .<br><br>Microsoft Office 365 And Collaboration Support<br><br>Remote installation, upgrade, and configuration of MS Office 365 applications on user’s devices and as per standards .<br><br>Remote troubleshooting and diagnosis of MS Office 365 issues.<br><br>Provide support for Mail clients and establish email connectivity.<br><br>Assist users on MS Office 365 applications, capabilities, and collaboration tools (Excel, Word, Power Point, One Drive, Skype, MS Teams, etc.).<br><br>Desktops, Laptops, Tablet, Printers, And Mobile Devices Support<br><br>Troubleshooting and diagnosis of user’s devices remotely like (Computers, laptops, Printers, Network Printers, scanners, etc.,) or any other IT equipment.<br><br>Adding/sharing and configuring printers to the user’s devices .<br><br>Troubleshooting and diagnosis of printing failures, printer’s, software, and network issues remotely.<br><br>Assist users to configure their emails in mobile devices.<br><br>Remote troubleshooting and diagnosis of mobile devices Email, software, and network issues .<br><br>Monitor devices throughout their lifecycle, including managing repairs, replacements, and retirements.<br><br>Other Requirements<br><br>Experience in Using ITSM or Ticketing System (S-Max, Summit , Manage Engine , Service Desk , Service Now , Remedy , HP –ITSM ..)<br><br>Strong Experience Supporting<br><br>Desktops, laptops, tablets, printers, scanners, and peripherals<br><br>Windows OS troubleshooting and configuration<br><br>Business applications and productivity tools<br><br>Experience in onsite troubleshooting and customer-facing support.<br><br>Knowledge of ITIL Incident, Request, Problem, and Change Management processes.<br><br>Experience working with ITSM / ticketing tools (Service Now, BMC Remedy, Manage Engine, HP ITSM, etc.).<br><br>understanding of networking concepts (LAN, Wi-Fi, DNS, VPN – awareness level).<br><br>Familiarity with endpoint security concepts (antivirus, encryption, USB policies).<br><br>Experience supporting Office 365 and collaboration tools (Outlook, Teams, One Drive, Word, Excel).<br><br>Experience in asset management and device lifecycle support.<br><br>Required<br><br>Bachelor's degree in Computer Science, Information Technology, or a related field.<br><br>ITIL Foundation Certification (Version 3 or Version 4).<br><br>International Computer Driving License (ICDL) certification.<br><br>Microsoft Certified Solutions Associate (MCSA) certification.<br><br>Fluency in Arabic (both written and spoken).<br><br>Preferred<br><br>Cisco Certified Network Associate (CCNA).<br><br>Comp TIA Security+.<br><br>Comp TIA Network+.<br><br>Comp TIA Server+ (if "Systems+" was intended, you may replace this accordingly).<br><br>Cloud Foundation certification or equivalent cloud certification.<br><br>Skills & Competencies<br><br>Strong knowledge of IT infrastructure, networking, and system administration.<br><br>Understanding of IT service management (ITIL framework).<br><br>Excellent troubleshooting and problem-solving skills.<br><br>Strong communication and interpersonal abilities.<br><br>Ability to work effectively in a team and manage multiple priorities.<br><br>Customer-focused mindset with strong analytical skills.<br><br>Fluency in Arabic (written and spoken) is mandatory.

We are currently seeking an experienced and customer-focused Receptionist to join our Resort Team in Sealine, Qatar.<br>The role is responsible for delivering a welcoming and professional guest experience, managing front-desk operations, and coordinating with various departments to ensure smooth and efficient resort services.<br>Job Responsibilities:• Welcome and assist guests upon arrival and throughout their stay, ensuring a warm and professional experience.• Handle guest check-in and check-out procedures, reservations, bookings, and guest records accurately.• Respond to guest inquiries, requests, and concerns in a timely and professional manner.• Manage incoming phone calls and coordinate guest requirements with the relevant departments.• Coordinate closely with housekeeping and other resort departments to ensure seamless guest services.• Handle guest complaints professionally and follow up to ensure appropriate resolution.• Maintain accurate records and ensure compliance with resort policies and service standards.<br>Qualifications:• Minimum 2 years of experience in hotel, resort, front office, or hospitality operations.• Previous experience in a receptionist or front-desk role is preferred.• Strong communication, interpersonal, and customer service skills.• Arabic-speaking candidates are preferred.• Willingness to work in Sealine Camp and on rotational shifts.<br>If you have relevant hospitality experience and are interested in exploring this opportunity:Please complete and submit the Application Form. Submit your latest CV through Easy Apply.

About Agoda<br><br>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.<br><br>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.<br><br>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.<br><br>Get to Know our Team:  <br><br>The Global Service Delivery (GSD) team is responsible for Agoda’s office infrastructure and staff connectivity, providing the hardware, software, and system access that enable employees to work efficiently across our global offices. Operating across multiple countries, the team delivers reliable support to Agoda employees whether they are in the office, working remotely, or traveling.<br><br>Within GSD, the People Technology (HR Tech) team manages the systems that power Agoda’s people operations. Our platforms, including Workday, support key HR processes such as employee lifecycle management, performance reviews, and organizational data, helping the company scale efficiently while improving employee experience.<br><br>The Opportunity:<br><br>Agoda is looking for a People Technology Functional Support Specialist to support and enhance our Workday environment following go-live implementation. This role is responsible for maintaining day-to-day system operations, troubleshooting issues, supporting business process improvements, managing configuration updates, and partnering with stakeholders across HR, Payroll, Finance, IT, and external vendors to ensure Workday continues to meet business needs.<br><br>The ideal candidate has experience in post-production Workday support, understands how to translate business requirements into scalable solutions, and is comfortable balancing operational stability with continuous improvement.<br><br>In This Role, You'll Get To :<br><br>Production Support & Issue Resolution<br><br>Provide day-to-day support for the Workday platform in a post-go-live environment. Investigate, troubleshoot, and resolve system issues, data discrepancies, security concerns, and process failures. Monitor inbound tickets, production defects, integration errors, and end-user queries, ensuring timely resolution. Triage issues and escalate to the appropriate internal teams or external partners when needed. Support root cause analysis and recommend preventive solutions to reduce recurring issues. <br><br>Configuration & System Maintenance<br><br>Maintain and update Workday configuration based on business needs, policy changes, and compliance requirements. Support changes to organizations, business processes, notifications, reports, calculated fields, eligibility rules, security roles, and validations. Participate in regular system maintenance activities, including Workday releases, feature adoption, regression testing, and documentation updates. Ensure changes are designed and deployed in alignment with governance and change control processes. <br><br>Business Process Optimization<br><br>Partner with stakeholders to identify opportunities to streamline and improve Workday-enabled processes. Analyze current workflows and recommend enhancements to improve efficiency, user experience, compliance, and data quality. Translate business requirements into functional designs and system changes. Support continuous improvement initiatives following implementation stabilization. <br><br>Stakeholder Partnership<br><br>Act as a key liaison between HR, Payroll, Finance, IT, and other business teams for Workday-related needs. Gather and clarify requirements for enhancements, fixes, and process changes. Communicate system capabilities, constraints, risks, and recommended solutions clearly to both technical and non-technical audiences. Provide guidance to end users and stakeholders on Workday functionality and best practices. <br><br>Testing & Release Management<br><br>Coordinate and execute unit testing, system integration testing, and user acceptance testing for new enhancements and fixes. Support Workday semiannual release reviews, impact assessments, and feature evaluations. Maintain test scripts and ensure critical business processes are validated before deployment. Partner with teams to ensure smooth production deployment and post-release support. <br><br>Reporting, Data, and Compliance<br><br>Assist in maintaining data integrity within Workday through audits, validations, and periodic review activities. Support the development and maintenance of Workday reports, dashboards, and data extracts. Ensure compliance with internal controls, audit requirements, and data governance standards. Help monitor security access and support periodic access reviews as needed. <br><br>Documentation & Knowledge Management<br><br>Maintain functional documentation, configuration logs, SOPs, and knowledge articles. Document business processes, issue resolutions, and change impacts clearly and accurately. Contribute to training materials and support user enablement where required. <br><br>What You'll Need to Succeed:<br><br>Bachelor’s degree in Human Resources, Information Systems, Business Administration, Finance, IT, or a related field. Experience supporting Workday in a post-go-live or production environment. Hands-on experience with one or more Workday modules such as HCM, Compensation, Absence, Time Tracking, Recruiting, Talent, Benefits, Payroll, or Security. Strong understanding of Workday business processes, configuration concepts, and tenant management in a support model. Experience gathering requirements, troubleshooting issues, and supporting system enhancements. Strong analytical and problem-solving skills. Excellent communication and stakeholder management skills. <br><br>It's Great If You Have:<br><br>Experience supporting in both functional and technical workstreams in Workday Experience in Workday implementation, stabilization, or optimization projects. Familiarity with EIBs, integrations, report writing, calculated fields, or security configuration. Experience supporting Workday releases and regression testing. Knowledge of HR, Payroll, or Finance operational processes. Workday certification(s) in relevant functional areas. Experience working in a global or multi-country environment. <br><br>#telaviv #jerusalem #IT #ENG #4 #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #venice #florence #naples #turin #palermo #bologna #tokyo #osaka #kualalumpur #malta #amsterdam #oslo #manila #warsaw #krakow #doha #alrayyan #riyadh #jeddah #mecca #medina #singapore #seoul #barcelona #madrid #stockholm #zurich #taipei #tainan #taichung #kaohsiung #bangkok #Phuket #istanbul #london #manchester #edinburgh #hcmc #hanoi #lodz #wroclaw #poznan #katowice #rio #salvador #newdelhi #bangalore #bandung #yokohama #nagoya #okinawa #fukuoka #jerusalem #IT #4 #newdelhi #Pune #Hyderabad #Bangalore #Mumbai #Bengaluru #Chennai #Kolkata #Lucknow #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #tokyo #osaka #kualalumpur #amsterdam #oslo #manila #warsaw #krakow #bucharest #moscow #saintpetersburg #capetown #johannesburg #seoul #barcelona #madrid #stockholm #zurich #taipei #bangkok #Phuket #istanbul #london #manchester #edinburgh #kiev #hcmc #hanoi #wroclaw #poznan #katowice #rio #salvador #IT #4 #5<br><br>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.<br><br>Discover More About Working At Agoda<br><br>Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/Linked In https://www.linkedin.com/company/agoda You Tube https://www.youtube.com/agodalife<br><br>Equal Opportunity Employer <br><br>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.<br><br>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.<br><br>Disclaimer<br><br>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Do you want to work for a global company where promoting gender equality is central to our vision of creating a truly diverse and inclusive business? Where everyone matters, and everyone belongs? Join us and help us provide energy-efficient solutions that make a real impact. We make what matters work.</p><br><br>What you’ll do: <br><p>Manage Project Sales business in Qatar for Commercial &amp; Infrastructure Segment , ensuring business growth and customer satisfaction for Eaton PMCC product Portfolio.<br>Work closely with MEP Contractors to generate RFQs for Eaton Panelbuilders. Co-ordinate with Panelbuilder Sales team to close-out the project deals.<br>In co-ordination with Eaton Panel builder KAM, conduct monthly project review meetings with Panel Builder Sales team to create actions for on-going/quoted project pipeline.<br>Establish and maintain relationship with all the stake holders and key decision makers of Contractors/End users &amp; pursue proactive customer visits to create new opportunities<br>Create account strategies, monthly performance reporting and drive team collaboration spirit<br>To follow One Eaton approach to support other Eaton divisions to promote synergy sales.<br>Provide market intelligence and feedback to Marketing Team</p><br><br>Qualifications: <br><ul><li>Bachelor degree in Electrical Engineering</li><li>7+ years of experience in handling Project Business</li><li>Strong knowledge of LV Products and Systems</li><li>Experience in Qatar market is added advantage</li><li>Possess excellent communication skills</li></ul><br>We are offering: <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Executive Chef – Restaurants</strong></p><br><p><strong>Qatar | Competitive Salary + Benefits</strong></p><br><p>We're partnering with a dynamic hospitality group in Qatar to recruit an exceptional <strong>Executive Chef</strong> for a well-established and expanding restaurant concept.</p><br><p>This role is perfect for a chef who is passionate about showcasing the richness and diversity of Indian cuisine in a contemporary, elevated casual dining environment. You'll bring creativity, authenticity, and commercial flair to a concept that delivers memorable dining experiences through bold flavours, quality ingredients, and beautifully executed dishes.</p><br><p>We're looking for a hands-on leader who thrives in a fast-paced restaurant environment and enjoys developing people, driving innovation, and maintaining consistently high standards across multiple locations.</p><br><p><strong>What we're looking for:</strong></p><br><ul> <li>Proven Executive Chef experience within premium Indian restaurants or recognised hospitality brands</li><li>Strong background in elevated casual dining with a focus on quality, consistency, and guest experience</li><li>Experience leading multiple restaurants or overseeing multi-site culinary operations</li><li>Excellent understanding of regional Indian cuisines and the ability to create dishes that appeal to both local and international guests</li><li>Creative menu developer with a strong eye for current dining trends and presentation</li><li>Inspirational leader with a passion for coaching and building high-performing kitchen teams</li><li>Commercially astute, with strong experience in food costing, labour management, and operational excellence</li></ul> <p><strong>The Role:</strong></p><br><ul> <li>Lead the culinary vision and day-to-day kitchen operations across multiple locations</li><li>Drive menu innovation while respecting the authenticity of Indian cuisine</li><li>Ensure exceptional food quality, consistency, and operational standards</li><li>Develop and mentor talented culinary teams</li><li>Partner with senior management to enhance the brand, elevate the guest experience, and deliver strong commercial results</li></ul> <p>If you're a passionate culinary leader ready to shape the future of a growing restaurant brand, we'd love to hear from you.</p><br><p>Salary package: Negotiable for the right Chef and experience</p><br> </div>

Job Summary<br><br>This role is part of the Business or Office Systems Group comprising of Systems Analysts. The primary responsibility is to analyse the business needs to help identify business problems and propose solutions. They should work as a liaison among stakeholders in order to elicit, analyse, communicate and validate requirements for changes to business processes, policies and information systems.<br><br>The Senior IT Systems Analyst should be able to run internal IT projects and play a significant role in major IT related projects by safeguarding the standards for Project Management, Change Management, documentation, training, and quality of the projects, ensuring that budgets are adhered to, and deadlines met.<br><br>They should follow standard software operations/development methodology. He / She reviews and approves system specifications, programming, and technical analysis for his / her team. He / She takes responsibility for his / her team’s project work schedule. He / She translates business requirements into clearly defined project outlines and plans and participates in the functional and technical support activities as necessary.<br><br>Coordination with the subordinates is required on special projects, and other functional / technical support activities. They must ensure that all activities are carried out in compliance with QAFCO Occupational Health, Quality, Safety and Environment procedures. Customer Satisfaction is an important aspect of this role as is the concern for timeliness and analytical approach to responding to system and application problems.<br><br>Key Accountabilities<br><br>Develop and monitor implementation of IT policies, procedures and methodologies. Supervise or individually consult with users to identify and document business requirements and problems to automate or improve existing systems/ processes. Convert business requirements and project specifications into process diagrams to illustrate sequence of steps and clarify anticipated outputs with End-Users. Configure and maintain system/software to ensure systems meets the end-user needs. Supervise programming activities and ensure that they have been achieved according to methodologies and procedures. Supervise team unit testing and regression testing to eliminate errors / bugs to ensure that they are in conformance with Business Requirements & specifications and coordinate with Business the User Acceptance Sign Offs. Participate in the selection process of new software packages, Third-party products, and applications. Carry out technical evaluation and recommend suitable systems to QAFCO end-users. Investigate and identify root-cause of occurring problems and system malfunctions and participate in the formulation of remedial solutions to avoid repeated occurrence. Read publications and application-specific magazines to keep abreast with new developments in area of responsibility and propose new solutions / programs to meet staff and user requirements. Perform related duties as assigned by Head of Section to enable achievement of Section’s targets and programs. Research technical and functional solutions, products and alternatives and recommend solutions Supervise and ensure optimal support to operational issues. Work towards a continual improvement of information systems. Participate in the on-the-job training of trainees and newly hired personnel within the Group to ensure that they develop the necessary skills to independently carry out assigned activities.<br><br>Requirements<br><br>Bachelor’s degree in information technology/ management information system or relevant discipline.5-8 years direct and relevant experience. Experience in various module of SAP, preferably SAP S4/HANA.

Job Summary<br><br>This role is part of the Business or Office Systems Group comprising of Systems Analysts. The primary responsibility is to analyse the business needs to help identify business problems and propose solutions. They should work as a liaison among stakeholders in order to elicit, analyse, communicate and validate requirements for changes to business processes, policies and information systems.<br><br>The Senior IT Systems Analyst should be able to run internal IT projects and play a significant role in major IT related projects by safeguarding the standards for Project Management, Change Management, documentation, training, and quality of the projects, ensuring that budgets are adhered to, and deadlines met.<br><br>They should follow standard software operations/development methodology. He / She reviews and approves system specifications, programming, and technical analysis for his / her team. He / She takes responsibility for his / her team’s project work schedule. He / She translates business requirements into clearly defined project outlines and plans and participates in the functional and technical support activities as necessary.<br><br>Coordination with the subordinates is required on special projects, and other functional / technical support activities. They must ensure that all activities are carried out in compliance with QAFCO Occupational Health, Quality, Safety and Environment procedures. Customer Satisfaction is an important aspect of this role as is the concern for timeliness and analytical approach to responding to system and application problems.<br><br>Key Accountabilities<br><br>Develop and monitor implementation of IT policies, procedures and methodologies. Supervise or individually consult with users to identify and document business requirements and problems to automate or improve existing systems/ processes. Convert business requirements and project specifications into process diagrams to illustrate sequence of steps and clarify anticipated outputs with End-Users. Configure and maintain system/software to ensure systems meets the end-user needs. Supervise programming activities and ensure that they have been achieved according to methodologies and procedures. Supervise team unit testing and regression testing to eliminate errors / bugs to ensure that they are in conformance with Business Requirements & specifications and coordinate with Business the User Acceptance Sign Offs. Participate in the selection process of new software packages, Third-party products, and applications. Carry out technical evaluation and recommend suitable systems to QAFCO end-users. Investigate and identify root-cause of occurring problems and system malfunctions and participate in the formulation of remedial solutions to avoid repeated occurrence. Read publications and application-specific magazines to keep abreast with new developments in area of responsibility and propose new solutions / programs to meet staff and user requirements. Perform related duties as assigned by Head of Section to enable achievement of Section’s targets and programs. Research technical and functional solutions, products and alternatives and recommend solutions Supervise and ensure optimal support to operational issues. Work towards a continual improvement of information systems. Participate in the on-the-job training of trainees and newly hired personnel within the Group to ensure that they develop the necessary skills to independently carry out assigned activities.<br><br>Requirements<br><br>Bachelor’s degree in information technology/ management information system or relevant discipline.5-8 years direct and relevant experience. Experience in various module of SAP, preferably SAP S4/HANA.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the job Guest Experience Supervisor - QHR <p><strong>Responsibilities</strong></p><br> <ul><li>Supervise the daily Front Desk operations</li><li>Assist in the smooth and efficient running of the Front Desk</li><li>Review the daily arrival and the departure lists</li><li>Responsible for the room assignment according to the guest requirements</li><li>Update room situations periodically</li><li>Lead the team to attend all guest's inquiries, complaints, and requests in a professional and timely manner</li><li>Ensure that the area is managed well by the respective team and deliver the brand promise</li><li>Ensure that all Front Desk associates are familiar with the hotel's products and services, current promotions, policies, and other important information</li><li>Work closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests</li><li>Carry out any other reasonable duties and responsibilities as assigned</li></ul> <p><strong>Requirements</strong></p><br> <ul><li>Higher Diploma or above in Hotel Management or related discipline</li><li>Minimum 2 years' experience in similar capacity in luxury hotels</li><li>Courteous, service-oriented with pleasant personality</li><li>Strong communications and interpersonal skills</li><li>Proficiency in spoken and written English</li></ul> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> &nbsp;The Restaurant Supervisor oversees daily shift operations to ensure high-quality food service, guest satisfaction, and staff efficiency. This role bridges the gap between front-line staff and upper management, handling immediate customer needs, directing team members, and maintaining safety and service standards.&nbsp;<br><br><strong>Shift Management &amp; Customer Service<br></strong><br><br><ul><li>Supervise front-of-house (FOH) staff during daily shifts, ensuring smooth dining room operations.<br></li><li>Resolve customer complaints and service issues with speed and a positive attitude.<br></li><li>Monitor service speed, food presentation, and table turnover to maintain high standards.<br></li><li>Assist with opening and closing procedures, including cash handling, safe drops, and securing the building.<br></li></ul><strong>Team Leadership &amp; Training<br></strong><br><br><ul><li>Assign daily side-work, stations, and shift duties to servers, hosts, and bussers.<br></li><li>Train new hires on service protocols, menu items, and point-of-sale (POS) systems.<br></li><li>Provide real-time feedback and coaching to team members during service.<br></li><li>Cover floor positions (serving, hosting, or expediting) when the restaurant is busy or short-staffed.<br></li></ul><strong>Operations &amp; Compliance<br></strong><br><br><ul><li>Ensure full compliance with food safety, sanitation, and alcohol service regulations.<br></li><li>Monitor inventory levels of front-of-house supplies and report shortages to the Restaurant Manager.<br></li><li>Review employee timecards, manage shift cuts based on labor targets, and handle call-outs.<br></li></ul> </div>

Additional Information<br><br>Job Number 26104514<br><br>Job Category Rooms & Guest Services Operations<br><br>Location Ras Abu Abboud Street, Doha, Qatar, Qatar, 26662VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Non-Management<br><br>Position Summary<br><br>Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.<br><br>Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br><br>Preferred Qualifications<br><br>Education: High school diploma or G. E. D. equivalent.<br><br>Minimum 3 years of Front Office experience in a luxury hotel environment.<br><br>Minimum 1 Year Of Supervisory Or Leadership Experience.<br><br>Experience with Opera PMS or similar hotel management systems preferred.<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.<br><br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br><br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br><br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

F&B Supervisor – 5-Star Resort | Sealine, Qatar<br>We are looking for an experienced and service-oriented F&B Supervisor to join a prestigious 5-star resort in the Sealine area of Qatar.<br>The F&B Supervisor will be responsible for supervising day-to-day food and beverage operations, ensuring exceptional guest experiences, maintaining luxury service standards, and leading the F&B team during assigned shifts. The role will work closely with the F&B Manager, Restaurant Manager, Kitchen and other resort departments to ensure smooth and efficient operations. The ideal candidate should have proven experience in a luxury hotel, 5-star resort, fine-dining restaurant, beach resort or high-end hospitality environment, with strong knowledge of international F&B service standards.<br>Key Responsibilities F&B Operations Supervise daily operations of assigned restaurants, cafés, lounges, pool/beach outlets, banquets and other F&B facilities. Ensure smooth and efficient service throughout each shift. Conduct pre-shift briefings and allocate duties according to operational requirements. Ensure proper opening, operating and closing procedures are followed. Monitor table setup, mise-en-place, service sequence, cleanliness and overall outlet readiness. Ensure effective shift handovers and clear communication between teams. Guest Experience & Luxury Service Deliver and maintain 5-star luxury service standards throughout all guest interactions. Proactively identify guest requirements and ensure personalized service. Handle guest feedback, complaints and service recovery professionally and promptly. Ensure the team demonstrates excellent product knowledge and knowledge of menus, promotions and resort facilities. Maintain a welcoming, professional and guest-focused environment. Team Leadership Supervise, motivate and guide F&B service colleagues during shifts. Allocate daily responsibilities and monitor staff performance. Coach team members on service standards, grooming, etiquette and product knowledge. Support the training and onboarding of new F&B employees. Monitor attendance, punctuality, grooming and professional conduct. Lead by example and promote teamwork across a multicultural workforce. Food Safety, Hygiene & Compliance Ensure compliance with food safety, hygiene, health and safety and resort SOPs. Conduct regular checks of dining areas, service stations, storage areas and equipment. Ensure appropriate personal hygiene and grooming standards are maintained. Monitor cleanliness and sanitation of all F&B areas. Report maintenance, safety or operational issues to the relevant department immediately. Stock & Cost Control Monitor operating supplies, crockery, cutlery, glassware, linen and other F&B requirements. Assist with stocktaking, requisitions and inventory control. Ensure correct stock rotation and minimize wastage and spoilage. Monitor appropriate use of consumables and equipment. Support the F&B Manager in maintaining operational costs within budget. Revenue & Business Support Promote upselling and suggestive selling opportunities. Ensure staff are aware of promotions, special packages and revenue-generating initiatives. Support management in achieving F&B revenue and guest satisfaction targets. Assist with special events, private functions, weddings, banquets and resort activities as required. Interdepartmental Coordination Coordinate closely with the Kitchen to ensure timely food preparation and service. Work with Housekeeping, Engineering, Front Office, Events and other departments to ensure seamless guest experiences. Communicate operational issues and guest feedback to management. Ensure all relevant reports, checklists and closing procedures are completed accurately. Requirements Diploma or Bachelor's Degree in Hotel Management, Hospitality Management, Food & Beverage Management or a related field preferred. Minimum 3–5 years of F&B experience, including at least 1–2 years in a supervisory position within a 5-star hotel, luxury resort, fine-dining restaurant or premium hospitality environment. Resort, beach club, outdoor dining or high-volume F&B experience will be an advantage. Strong knowledge of international food and beverage service standards. Experience with fine dining, buffet, à la carte, banquets and/or resort F&B operations. Good knowledge of POS systems and basic Microsoft Office applications. Food safety/hygiene certification is preferred. Excellent English communication skills; additional languages are an advantage. Strong leadership, interpersonal and problem-solving skills. Professional appearance, grooming and positive attitude. Ability to work shifts, weekends, public holidays and extended hours based on resort operations. Key Competencies Luxury Guest Service F&B Operations Team Leadership Staff Training & Coaching Fine Dining Service Guest Complaint Resolution Upselling & Revenue Generation Inventory & Cost Control Food Safety & Hygiene POS & Cash Handling Communication & Coordination Problem Solving Attention to Detail Multicultural Team Management Professional Grooming & Presentation

About The Ned Doha:<br><br>Housed within Doha’s iconic former Ministry of Interior building, The Ned Doha is not just a hotel — it is a refined luxury destination where heritage, elegance, and contemporary sophistication come together to create an exceptional experience.<br><br>With seven distinctive dining concepts, 90 beautifully designed bedrooms, elegant event spaces, and Ned’s Club—our private members’ club complete with a rooftop terrace, spa, gym, and a breathtaking 30-metre outdoor pool—The Ned Doha blends heritage, creativity, and modern luxury into one vibrant experience.<br><br>Job Purpose:<br><br>The Housekeeping Public Area Supervisor is responsible for overseeing and coordinating the daily cleaning, maintenance, and presentation of all public areas within the hotel to ensure the highest standards of cleanliness, hygiene, safety, and guest satisfaction. This role involves supervising the public area housekeeping team, monitoring cleaning schedules, and ensuring all guest-facing and back-of-house public spaces are maintained in excellent condition at all times.<br><br>Responsibilities:<br><br>Supervise and schedule Public Area Attendants to ensure all assigned areas are cleaned and maintained according to hotel standards. Conduct regular inspections of lobbies, corridors, restaurants, meeting rooms, restrooms, elevators, recreational facilities, and other public areas to ensure cleanliness and presentation standards are met. Monitor and maintain cleanliness of back-of-house areas, employee facilities, and service corridors. Train new team members and provide ongoing coaching, guidance, and performance feedback to ensure operational excellence. Develop and implement cleaning schedules, procedures, and checklists to maximize efficiency and maintain consistent standards. Ensure all public areas are properly stocked with necessary supplies and amenities. Coordinate deep-cleaning projects and special cleaning tasks with the housekeeping team. Monitor inventory levels of cleaning supplies, chemicals, equipment, and linen used in public areas, and submit requisitions as required. Ensure proper use, handling, and storage of cleaning chemicals and equipment in accordance with safety guidelines. Respond promptly and professionally to guest requests, complaints, and maintenance concerns related to public areas. Collaborate closely with Engineering, Front Office, Food & Beverage, and other departments to ensure a seamless guest experience. Monitor staff productivity, attendance, grooming standards, and adherence to hotel policies and procedures. Ensure compliance with health, safety, sanitation, and environmental regulations. Assist in managing labor costs, supply expenses, and departmental budgets while maintaining service quality. Prepare reports and maintain accurate records related to inspections, inventories, incidents, and staff performance. <br><br>Qualifications & Competencies:<br><br>Preferably Female Candidate Certification or additional education in hospitality management is an advantage. Minimum of 2–3 years of experience in housekeeping operations, with at least 1–2 years in a supervisory role within a hotel or hospitality environment. Strong leadership skills with the ability to supervise, motivate, and develop a diverse team. Excellent knowledge of housekeeping procedures, public area cleaning standards, and cleaning equipment. Strong attention to detail and commitment to maintaining luxury hospitality standards. Effective organizational and time-management skills with the ability to prioritize multiple tasks. Good problem-solving and decision-making abilities in a fast-paced environment. Strong communication and interpersonal skills. Ability to work collaboratively with multiple departments and stakeholders. Knowledge of health, safety, sanitation, and chemical handling procedures. Flexibility to work varied shifts, including evenings, weekends, public holidays, and special events. Proficiency in basic computer applications and hotel management systems is an advantage. <br><br>What’s In It for you?<br><br>Tax-free annual salary of QAR 33,000 - 35,000Company-provided accommodation and transportation21 calendar days annual leave and 11 paid public holidays Sick leave benefits as per Qatar Labour Law Private Medical Insurance for self End of Service benefits Complimentary meals at Neddy’s, our team restaurant (breakfast, lunch & dinner) Exclusive hotel and dining rates for you, your family, and friends Outstanding learning, development, and career progression opportunities Reward and recognition programs The opportunity to work in one of Doha’s most iconic luxury destinations<br><br>At The Ned Doha, we go beyond celebrating diversity—we continuously challenge ourselves to be better. Inclusion, respect, and opportunity are at the heart of everything we do, and we are committed to creating a workplace where everyone can thrive.<br><br>Apply today and join us!<br><br>Ready to lead something extraordinary? Apply today and join us as Housekeeping Public Area Supervisor.<br><br>#Housekeeping Public Area Supervisor #The Ned Doha #Doha Jobs

About The Ned Doha:<br><br>Housed within Doha’s iconic former Ministry of Interior building, The Ned Doha is not just a hotel — it is a refined luxury destination where heritage, elegance, and contemporary sophistication come together to create an exceptional experience.<br><br>With seven distinctive dining concepts, 90 beautifully designed bedrooms, elegant event spaces, and Ned’s Club—our private members’ club complete with a rooftop terrace, spa, gym, and a breathtaking 30-metre outdoor pool—The Ned Doha blends heritage, creativity, and modern luxury into one vibrant experience.<br><br>Job Purpose:<br><br>The Housekeeping Public Area Supervisor is responsible for overseeing and coordinating the daily cleaning, maintenance, and presentation of all public areas within the hotel to ensure the highest standards of cleanliness, hygiene, safety, and guest satisfaction. This role involves supervising the public area housekeeping team, monitoring cleaning schedules, and ensuring all guest-facing and back-of-house public spaces are maintained in excellent condition at all times.<br><br>Responsibilities:<br><br>Supervise and schedule Public Area Attendants to ensure all assigned areas are cleaned and maintained according to hotel standards. Conduct regular inspections of lobbies, corridors, restaurants, meeting rooms, restrooms, elevators, recreational facilities, and other public areas to ensure cleanliness and presentation standards are met. Monitor and maintain cleanliness of back-of-house areas, employee facilities, and service corridors. Train new team members and provide ongoing coaching, guidance, and performance feedback to ensure operational excellence. Develop and implement cleaning schedules, procedures, and checklists to maximize efficiency and maintain consistent standards. Ensure all public areas are properly stocked with necessary supplies and amenities. Coordinate deep-cleaning projects and special cleaning tasks with the housekeeping team. Monitor inventory levels of cleaning supplies, chemicals, equipment, and linen used in public areas, and submit requisitions as required. Ensure proper use, handling, and storage of cleaning chemicals and equipment in accordance with safety guidelines. Respond promptly and professionally to guest requests, complaints, and maintenance concerns related to public areas. Collaborate closely with Engineering, Front Office, Food & Beverage, and other departments to ensure a seamless guest experience. Monitor staff productivity, attendance, grooming standards, and adherence to hotel policies and procedures. Ensure compliance with health, safety, sanitation, and environmental regulations. Assist in managing labor costs, supply expenses, and departmental budgets while maintaining service quality. Prepare reports and maintain accurate records related to inspections, inventories, incidents, and staff performance. <br><br>Qualifications & Competencies:<br><br>Preferably Female Candidate Certification or additional education in hospitality management is an advantage. Minimum of 2–3 years of experience in housekeeping operations, with at least 1–2 years in a supervisory role within a hotel or hospitality environment. Strong leadership skills with the ability to supervise, motivate, and develop a diverse team. Excellent knowledge of housekeeping procedures, public area cleaning standards, and cleaning equipment. Strong attention to detail and commitment to maintaining luxury hospitality standards. Effective organizational and time-management skills with the ability to prioritize multiple tasks. Good problem-solving and decision-making abilities in a fast-paced environment. Strong communication and interpersonal skills. Ability to work collaboratively with multiple departments and stakeholders. Knowledge of health, safety, sanitation, and chemical handling procedures. Flexibility to work varied shifts, including evenings, weekends, public holidays, and special events. Proficiency in basic computer applications and hotel management systems is an advantage. <br><br>What’s In It for you?<br><br>Tax-free annual salary of QAR 33,000 - 35,000Company-provided accommodation and transportation21 calendar days annual leave and 11 paid public holidays Sick leave benefits as per Qatar Labour Law Private Medical Insurance for self End of Service benefits Complimentary meals at Neddy’s, our team restaurant (breakfast, lunch & dinner) Exclusive hotel and dining rates for you, your family, and friends Outstanding learning, development, and career progression opportunities Reward and recognition programs The opportunity to work in one of Doha’s most iconic luxury destinations<br><br>At The Ned Doha, we go beyond celebrating diversity—we continuously challenge ourselves to be better. Inclusion, respect, and opportunity are at the heart of everything we do, and we are committed to creating a workplace where everyone can thrive.<br><br>Apply today and join us!<br><br>Ready to lead something extraordinary? Apply today and join us as Housekeeping Public Area Supervisor.<br><br>#Housekeeping Public Area Supervisor #The Ned Doha #Doha Jobs

About The Ned Doha:<br><br>Housed within Doha’s iconic former Ministry of Interior building, The Ned Doha is not just a hotel — it is a refined luxury destination where heritage, elegance, and contemporary sophistication come together to create an exceptional experience.<br><br>With seven distinctive dining concepts, 90 beautifully designed bedrooms, elegant event spaces, and Ned’s Club—our private members’ club complete with a rooftop terrace, spa, gym, and a breathtaking 30-metre outdoor pool—The Ned Doha blends heritage, creativity, and modern luxury into one vibrant experience.<br><br>The Role:<br><br>We’re looking for a confident, service-driven, and inspiring Guest Experience Supervisor to lead our Guest Experience team and ensure every guest and member enjoys an exceptional journey from pre-arrival to post-departure. You’ll oversee daily operations, support your team, and deliver seamless, personalized service that reflects the warmth, sophistication, and luxury of The Ned Doha.<br><br>What You’ll Be Doing:<br><br>As a Guest Experience Supervisor, you will oversee the day-to-day operations of the Guest Experience Centre, ensuring exceptional service standards are consistently delivered across all guest and member touchpoints. You’ll lead by example, coach the team, and collaborate closely with operational departments to create memorable experiences.<br><br>Supervise and coordinate the daily operations of the Guest Experience Centre, ensuring smooth and efficient service delivery Lead, support, coach, and motivate the Guest Experience team to deliver outstanding guest and member experiences Oversee reservations and enquiries for Rooms, Restaurants, Spa, Membership events, and other hotel services, ensuring accuracy and efficiency Act as the primary point of support for complex guest requests, reservations, and service recovery situations Ensure all hotel, membership, and booking procedures, policies, and systems remain accurate and up to date Maintain and continuously improve departmental operating procedures and service standards Work closely with Front Office, Housekeeping, Food & Beverage, Spa, Membership, and other departments to ensure a seamless guest journey Assist with the management, setup, and optimisation of the Open Table reservation system Monitor team performance, provide ongoing guidance, and ensure service excellence is maintained throughout every shift Ensure accurate guest records are maintained while upholding confidentiality and data privacy standards Drive a culture of hospitality by anticipating guest needs and consistently exceeding expectations<br><br>About You:<br><br>Previous supervisory experience within Guest Experience, Reservations, or Luxury Hospitality Strong leadership skills with the ability to coach, motivate, and develop a high-performing team Excellent communication and interpersonal skills with a genuine passion for delivering exceptional guest service Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment Experience using hotel property management and reservation systems; knowledge of Open Table is an advantage A proactive problem solver with excellent attention to detail and sound decision-making abilities Confident working collaboratively across multiple departments to deliver seamless guest experiences Professional, approachable, and committed to maintaining the highest standards of luxury hospitality Flexible to work a rotating shift schedule, including evenings, weekends, and public holidays Fluent in English; additional language skills are an advantage. <br><br>What’s In It for You?<br><br>Tax-free annual salary of QAR 42,000 - QAR 46,800Company-provided accommodation and transportation21 calendar days annual leave and 11 paid public holidays Sick leave benefits as per Qatar Labour Law Private Medical Insurance for self End of Service benefits Complimentary meals at Neddy’s, our team restaurant (breakfast, lunch & dinner) Exclusive hotel and dining rates for you, your family, and friends Outstanding learning, development, and career progression opportunities Reward and recognition programmes The opportunity to work in one of Doha’s most iconic lifestyle destinations<br><br>Our Culture<br><br>At The Ned Doha, we go beyond celebrating diversity—we continuously challenge ourselves to be better. Inclusion, respect, and opportunity are at the heart of everything we do, and we are committed to creating a workplace where everyone can thrive.<br><br>Ready to lead something extraordinary? Apply today and join us as Guest Experience Supervisor!<br><br>#Guest Experience Supervisor #Reservations #The Ned Doha